Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,500 per year, according to job vacancies posted during the 6 months leading to 2 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Apr 2026
Same period 2025 Same period 2024
Rank 143 168 171
Rank change year-on-year +25 +3 +92
Permanent jobs requiring a Support Analyst 1,037 694 1,343
As % of all permanent jobs in England 1.46% 1.90% 1.71%
As % of the Job Titles category 1.59% 2.11% 1.81%
Number of salaries quoted 800 579 1,120
10th Percentile £26,250 £24,500 £24,250
25th Percentile £30,000 £29,750 £27,750
Median annual salary (50th Percentile) £34,500 £39,000 £36,000
Median % change year-on-year -11.54% +8.33% +7.46%
75th Percentile £43,000 £50,808 £47,500
90th Percentile £51,445 £67,500 £57,500
UK median annual salary £34,500 £38,957 £36,500
% change year-on-year -11.44% +6.73% +10.61%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 65,304 32,867 74,074
% of permanent jobs with a recognized job title 92.19% 89.91% 94.38%
Number of salaries quoted 42,937 21,128 57,819
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £43,000 £38,734
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.71%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £91,946
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 2 April 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 2 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +76 282 £32,875 -6.07% 47
London -19 246 £42,500 -15.00% 26
Midlands +40 172 £34,000 +22.52% 21
North of England -49 159 £34,000 +14.29% 15
West Midlands +46 109 £36,250 +8.21% 14
South West +14 104 £32,500 +3.17% 16
Yorkshire -34 89 £30,500 +7.02% 4
East of England -5 73 £30,000 -7.69% 13
East Midlands -17 63 £28,750 +27.78% 7
North West -18 63 £35,000 +4.48% 9
North East -33 7 £47,500 +90.00% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 2 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 349 (33.65%) Microsoft
2 324 (31.24%) Windows
3 299 (28.83%) Problem-Solving
4 253 (24.40%) Microsoft 365
5 213 (20.54%) SQL
6 211 (20.35%) Active Directory
7 204 (19.67%) ITIL
8 197 (19.00%) Customer Service
9 163 (15.72%) Azure
10 134 (12.92%) ERP
11 132 (12.73%) Continuous Improvement
12 128 (12.34%) Microsoft Office
13 126 (12.15%) Degree
14 117 (11.28%) ITSM
15 94 (9.06%) Entra ID
16 93 (8.97%) Windows 10
17 78 (7.52%) Microsoft Excel
17 78 (7.52%) Microsoft Exchange
18 77 (7.43%) Change Management
19 75 (7.23%) Power Platform
20 72 (6.94%) SharePoint
20 72 (6.94%) SQL Server
20 72 (6.94%) Windows Server
21 71 (6.85%) JIRA
22 69 (6.65%) Business Intelligence
22 69 (6.65%) Process Improvement
22 69 (6.65%) Service Management
23 68 (6.56%) Microsoft Intune
24 62 (5.98%) DNS
25 61 (5.88%) DHCP

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 78 (7.52%) Microsoft Exchange
2 72 (6.94%) SharePoint
3 13 (1.25%) Confluence
4 8 (0.77%) IIS
5 7 (0.68%) Skype for Business
6 5 (0.48%) CMS
7 2 (0.19%) Tomcat
8 1 (0.096%) Appian
8 1 (0.096%) Moodle
8 1 (0.096%) Umbraco
Applications
1 128 (12.34%) Microsoft Office
2 78 (7.52%) Microsoft Excel
3 32 (3.09%) Microsoft PowerPoint
4 7 (0.68%) Spreadsheet
5 1 (0.096%) Acrobat
5 1 (0.096%) AutoCAD
5 1 (0.096%) MS Visio
5 1 (0.096%) Photoshop
Business Applications
1 19 (1.83%) Dynamics CRM
2 16 (1.54%) Endur
3 15 (1.45%) NEC Housing
4 12 (1.16%) Dynamics AX
5 11 (1.06%) Visualfiles
6 9 (0.87%) Magento
6 9 (0.87%) NetSuite
6 9 (0.87%) Shopify
7 8 (0.77%) Dynamics NAV
7 8 (0.77%) Elite 3E
7 8 (0.77%) Unit4 Business World
8 7 (0.68%) SAP S/4HANA
9 6 (0.58%) SAP HR
9 6 (0.58%) SAP Payroll
10 4 (0.39%) Dynamics GP
10 4 (0.39%) Exchequer
10 4 (0.39%) Fidessa
10 4 (0.39%) Primavera
11 3 (0.29%) SAP Business ByDesign
12 2 (0.19%) Oracle Payables
Cloud Services
1 253 (24.40%) Microsoft 365
2 163 (15.72%) Azure
3 94 (9.06%) Entra ID
4 75 (7.23%) Power Platform
5 51 (4.92%) SaaS
6 41 (3.95%) Dynamics 365
7 28 (2.70%) OneDrive
8 23 (2.22%) AWS
9 22 (2.12%) Power Automate
10 14 (1.35%) Google Workspace
11 12 (1.16%) dbt
12 10 (0.96%) PaaS
12 10 (0.96%) PowerApps
13 9 (0.87%) ClickUp
13 9 (0.87%) IaaS
14 8 (0.77%) Boomi
14 8 (0.77%) iPaaS
14 8 (0.77%) Workato
15 6 (0.58%) OCI
16 5 (0.48%) Azure DevOps
Communications & Networking
1 62 (5.98%) DNS
2 61 (5.88%) DHCP
3 49 (4.73%) VPN
4 43 (4.15%) Firewall
5 35 (3.38%) TCP/IP
6 21 (2.03%) Remote Desktop
7 19 (1.83%) Wi-Fi
8 18 (1.74%) WAN
9 15 (1.45%) Wireless
10 14 (1.35%) LAN
10 14 (1.35%) VoIP
11 13 (1.25%) VLAN
12 12 (1.16%) Broadband
12 12 (1.16%) WinSCP
13 10 (0.96%) WebEx
14 9 (0.87%) 4G
14 9 (0.87%) Unified Communications
15 7 (0.68%) MPLS
15 7 (0.68%) Skype
16 6 (0.58%) SD-WAN
Database & Business Intelligence
1 72 (6.94%) SQL Server
2 59 (5.69%) Power BI
3 28 (2.70%) Relational Database
4 15 (1.45%) Metabase
4 15 (1.45%) Oracle Reports
4 15 (1.45%) SQL Server Integration Services
5 12 (1.16%) Data Warehouse
5 12 (1.16%) SQL Server Reporting Services
6 8 (0.77%) PostgreSQL
7 4 (0.39%) BusinessObjects
7 4 (0.39%) Crystal Reports
7 4 (0.39%) DB2
7 4 (0.39%) Power Query
8 3 (0.29%) Azure SQL Database
9 1 (0.096%) MySQL
9 1 (0.096%) Oracle Database
Development Applications
1 71 (6.85%) JIRA
2 15 (1.45%) Git
2 15 (1.45%) Visual Studio
3 4 (0.39%) Bitbucket
3 4 (0.39%) LabVIEW
4 2 (0.19%) Rational Rhapsody
5 1 (0.096%) SQL Server Management Studio (SSMS)
General
1 378 (36.45%) Social Skills
2 168 (16.20%) Finance
3 167 (16.10%) Analytical Skills
4 69 (6.65%) Law
5 63 (6.08%) Legal
6 60 (5.79%) Manufacturing
7 59 (5.69%) Retail
8 52 (5.01%) Organisational Skills
9 44 (4.24%) Telecoms
10 31 (2.99%) Documentation Skills
11 20 (1.93%) Advertising
12 16 (1.54%) Banking
13 14 (1.35%) Automotive
14 12 (1.16%) Marketing
15 11 (1.06%) Back Office
16 5 (0.48%) Agriculture
16 5 (0.48%) Inclusion and Diversity
16 5 (0.48%) Local Government
16 5 (0.48%) Publishing
16 5 (0.48%) Social Housing
Libraries, Frameworks & Software Standards
1 18 (1.74%) .NET
2 14 (1.35%) Middleware
3 10 (0.96%) Web Services
4 8 (0.77%) REST
4 8 (0.77%) SOAP
5 7 (0.68%) FIX Protocol
6 5 (0.48%) CSS
6 5 (0.48%) HTML
7 4 (0.39%) Oracle Fusion
7 4 (0.39%) Software Packaging
8 3 (0.29%) EDI
9 1 (0.096%) 802.1X
9 1 (0.096%) Elastic Stack
9 1 (0.096%) JSON
9 1 (0.096%) MFC
9 1 (0.096%) SAP CAF
9 1 (0.096%) XML
Miscellaneous
1 91 (8.78%) Onboarding
2 73 (7.04%) Driving Licence
3 38 (3.66%) Video Conferencing
4 36 (3.47%) Management Information System
5 23 (2.22%) Enterprise Software
6 19 (1.83%) NHS
7 17 (1.64%) Self-Motivation
8 16 (1.54%) Analytical Mindset
9 15 (1.45%) Renewable Energy
10 11 (1.06%) Low-Code
11 10 (0.96%) Client/Server
11 10 (0.96%) EPoS
12 8 (0.77%) Mobile App
13 7 (0.68%) IoT
14 6 (0.58%) iPhone
14 6 (0.58%) Reference Data
15 5 (0.48%) Data Protection Act
15 5 (0.48%) Housing Association
15 5 (0.48%) Hybrid Cloud
16 4 (0.39%) Legacy Applications
Operating Systems
1 324 (31.24%) Windows
2 93 (8.97%) Windows 10
3 72 (6.94%) Windows Server
4 40 (3.86%) Linux
5 34 (3.28%) Android
6 26 (2.51%) Apple iOS
7 25 (2.41%) Mac OS
8 10 (0.96%) Unix
9 3 (0.29%) Windows Server 2016
9 3 (0.29%) Windows Server 2019
10 2 (0.19%) Solaris
10 2 (0.19%) Ubuntu
10 2 (0.19%) Windows Server 2012
11 1 (0.096%) AIX
11 1 (0.096%) Windows 7
11 1 (0.096%) Windows Server 2003
11 1 (0.096%) Windows Server 2008
Processes & Methodologies
1 299 (28.83%) Problem-Solving
2 204 (19.67%) ITIL
3 197 (19.00%) Customer Service
4 134 (12.92%) ERP
5 132 (12.73%) Continuous Improvement
6 117 (11.28%) ITSM
7 77 (7.43%) Change Management
8 69 (6.65%) Business Intelligence
8 69 (6.65%) Process Improvement
8 69 (6.65%) Service Management
9 53 (5.11%) CRM
10 46 (4.44%) Cybersecurity
11 39 (3.76%) Data Management
12 38 (3.66%) Data Analysis
13 34 (3.28%) Computer Science
14 32 (3.09%) Root Cause Analysis
14 32 (3.09%) Service Delivery
14 32 (3.09%) User Acceptance Testing
15 31 (2.99%) Logistics
16 30 (2.89%) Mentoring
Programming Languages
1 213 (20.54%) SQL
2 32 (3.09%) PowerShell
3 27 (2.60%) Python
3 27 (2.60%) T-SQL
4 25 (2.41%) C#
5 13 (1.25%) VB.NET
6 6 (0.58%) JavaScript
7 5 (0.48%) Data Analysis Expressions
7 5 (0.48%) Kusto Query Language
7 5 (0.48%) VBA
8 4 (0.39%) Delphi
8 4 (0.39%) Pascal
8 4 (0.39%) PHP
8 4 (0.39%) PL/SQL
9 3 (0.29%) Apex Code
9 3 (0.29%) Bash
9 3 (0.29%) Java
10 2 (0.19%) VB
11 1 (0.096%) R
11 1 (0.096%) VBScript
Qualifications
1 126 (12.15%) Degree
2 38 (3.66%) Security Cleared
3 33 (3.18%) A+ Certification
4 28 (2.70%) Microsoft Certification
5 20 (1.93%) SC Cleared
6 18 (1.74%) Microsoft Certified Professional
7 14 (1.35%) Computer Science Degree
8 12 (1.16%) ITIL Foundation Certificate
9 9 (0.87%) DBS Check
9 9 (0.87%) HNC
10 8 (0.77%) DV Cleared
11 7 (0.68%) CCNA
11 7 (0.68%) Cisco Certification
11 7 (0.68%) ITIL Certification
12 6 (0.58%) Network+ Certification
13 5 (0.48%) MCSA
14 4 (0.39%) Master's Degree
14 4 (0.39%) MCSE
15 3 (0.29%) BPSS Clearance
15 3 (0.29%) CTC Cleared
Quality Assurance & Compliance
1 56 (5.40%) SLA
2 21 (2.03%) QA
3 9 (0.87%) Cyber Essentials
3 9 (0.87%) ISO/IEC 27001
4 7 (0.68%) Data Quality
5 6 (0.58%) Cyber Essentials PLUS
6 4 (0.39%) Accessibility
6 4 (0.39%) Actionable Recommendations
6 4 (0.39%) GDPR
7 1 (0.096%) DICOM
7 1 (0.096%) PCI DSS
System Software
1 211 (20.35%) Active Directory
2 22 (2.12%) VMware Infrastructure
3 12 (1.16%) Hyper-V
4 5 (0.48%) XenApp
5 4 (0.39%) Virtual Machines
6 3 (0.29%) BitLocker
6 3 (0.29%) Docker
7 2 (0.19%) Virtual Desktop
8 1 (0.096%) vSphere
Systems Management
1 68 (6.56%) Microsoft Intune
2 22 (2.12%) SCCM
3 7 (0.68%) Single Sign-On
4 6 (0.58%) Grafana
5 4 (0.39%) Control-M
5 4 (0.39%) Jamf Pro
5 4 (0.39%) Kubernetes
5 4 (0.39%) Prometheus
6 1 (0.096%) AirWatch
6 1 (0.096%) EMC NetWorker
6 1 (0.096%) Symantec Endpoint Protection
6 1 (0.096%) Terraform
Vendors
1 349 (33.65%) Microsoft
2 45 (4.34%) ServiceNow
3 28 (2.70%) VMware
4 25 (2.41%) Oracle
5 18 (1.74%) SAP
6 17 (1.64%) Google
7 16 (1.54%) Apple
8 15 (1.45%) Cisco
9 11 (1.06%) CheckPoint
9 11 (1.06%) ConnectWise
9 11 (1.06%) HubSpot
9 11 (1.06%) iManage
9 11 (1.06%) Northgate
9 11 (1.06%) Palo Alto
9 11 (1.06%) Salesforce
10 9 (0.87%) Starlink
11 8 (0.77%) Citrix
11 8 (0.77%) Intapp
11 8 (0.77%) Sage
11 8 (0.77%) WooCommerce