Period
to 7 May 2021

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies in England during the 6 months to 7 May 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > England
6 months to
7 May 2021
Same period 2020 Same period 2019
Rank 232 174 131
Rank change year-on-year -58 -43 +16
Permanent jobs requiring a Support Analyst 1,175 1,914 3,666
As % of all permanent jobs advertised in England 1.49% 2.06% 2.72%
As % of the Job Titles category 1.61% 2.16% 2.83%
Number of salaries quoted 1,028 1,618 3,165
10th Percentile £21,250 £21,250 £21,000
25th Percentile £26,250 £25,313 £25,000
Median annual salary (50th Percentile) £32,500 £32,500 £31,500
Median % change year-on-year - +3.17% -1.56%
75th Percentile £45,000 £43,750 £42,500
90th Percentile £62,500 £63,750 £55,000
UK median annual salary £32,500 £32,500 £31,125
% change year-on-year - +4.42% -1.19%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 72,935 88,600 129,668
% of permanent IT jobs with a recognized job title 92.68% 95.24% 96.05%
Number of salaries quoted 57,340 72,494 104,992
10th Percentile £32,000 £30,000 £28,750
25th Percentile £41,250 £39,000 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £52,095
Median % change year-on-year - +5.58% +4.19%
75th Percentile £73,750 £72,500 £70,000
90th Percentile £90,000 £88,750 £85,000
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 7 May 2021.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 7 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -65 475 £42,500 +6.25% 27
North of England -8 201 £32,000 +14.29% 26
South East -35 191 £30,000 - 24
Midlands -32 175 £29,180 +14.43% 15
West Midlands -30 126 £28,500 +9.62% 10
Yorkshire -9 113 £32,500 +18.18% 6
South West -29 84 £25,000 -5.66% 9
North West -1 78 £30,000 -6.25% 18
East Midlands -14 49 £29,360 +17.44% 5
East of England -49 46 £32,500 +1.56% 8
North East +10 10 £26,000 -3.95% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 7 May 2021, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 569 (48.43%) Windows
2 428 (36.43%) Social Skills
3 407 (34.64%) Microsoft 365
4 402 (34.21%) Microsoft
5 378 (32.17%) SQL
6 371 (31.57%) Active Directory
7 279 (23.74%) ITIL
8 270 (22.98%) Finance
9 214 (18.21%) Windows 10
10 213 (18.13%) Azure
11 202 (17.19%) Problem-Solving
12 195 (16.60%) Windows Server
13 178 (15.15%) Microsoft Office
14 176 (14.98%) SQL Server
15 136 (11.57%) Analytical Skills
16 130 (11.06%) Linux
17 127 (10.81%) VMware
18 121 (10.30%) SharePoint
19 114 (9.70%) PowerShell
20 106 (9.02%) Python
21 100 (8.51%) Firewall
22 99 (8.43%) SLA
23 97 (8.26%) Windows 7
24 91 (7.74%) SCCM
25 90 (7.66%) Citrix
26 84 (7.15%) Cisco
27 82 (6.98%) Unix
28 81 (6.89%) Microsoft Excel
28 81 (6.89%) .NET
29 79 (6.72%) Problem Management

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 121 (10.30%) SharePoint
2 69 (5.87%) MS Exchange
3 17 (1.45%) Exchange Server 2013
4 14 (1.19%) IIS
5 10 (0.85%) Apache
5 10 (0.85%) Skype for Business
6 6 (0.51%) SharePoint 2010
7 5 (0.43%) CMS
7 5 (0.43%) JBoss
7 5 (0.43%) Sitefinity
8 4 (0.34%) Confluence
8 4 (0.34%) IBM Notes
8 4 (0.34%) Sitecore CMS
9 3 (0.26%) SharePoint 2013
10 2 (0.17%) Appian
10 2 (0.17%) Exchange Server 2010
10 2 (0.17%) Site Server
10 2 (0.17%) Tomcat
10 2 (0.17%) WebLogic
10 2 (0.17%) WordPress
Applications
1 178 (15.15%) Microsoft Office
2 81 (6.89%) Microsoft Excel
3 34 (2.89%) Microsoft PowerPoint
4 20 (1.70%) AutoCAD
4 20 (1.70%) Revit
5 14 (1.19%) MS Visio
6 4 (0.34%) MadCap Flare
7 2 (0.17%) Acrobat
8 1 (0.085%) Adobe Creative Suite
8 1 (0.085%) Microsoft Project
Business Applications
1 25 (2.13%) Dynamics CRM
2 9 (0.77%) Dynamics NAV
2 9 (0.77%) NetSuite
3 7 (0.60%) Dynamics AX
3 7 (0.60%) Elite 3E
3 7 (0.60%) Salesforce.com CRM
4 4 (0.34%) Advent Moxy
4 4 (0.34%) Advent Portfolio Exchange
4 4 (0.34%) Bond Adapt
4 4 (0.34%) SAP Hybris
5 3 (0.26%) Maximo
5 3 (0.26%) Oracle EBS
5 3 (0.26%) Remedy ITSM
6 2 (0.17%) Magento
6 2 (0.17%) Oracle EBS R12
6 2 (0.17%) Oracle ERP
6 2 (0.17%) Oracle Financials
6 2 (0.17%) Oracle General Ledger
6 2 (0.17%) PeopleSoft Financials
6 2 (0.17%) Sage 300 ERP
Cloud Services
1 407 (34.64%) Microsoft 365
2 213 (18.13%) Azure
3 46 (3.91%) AWS
3 46 (3.91%) Azure Active Directory
4 41 (3.49%) Power Platform
5 39 (3.32%) SaaS
6 32 (2.72%) Dynamics 365
7 20 (1.70%) Adobe Creative Cloud
8 10 (0.85%) OneDrive
9 9 (0.77%) AWS CloudFormation
10 7 (0.60%) Google Workspace
10 7 (0.60%) PowerApps
11 5 (0.43%) Azure Cosmos DB
11 5 (0.43%) Cloud Computing
11 5 (0.43%) Mimecast
11 5 (0.43%) Serverless
12 4 (0.34%) Azure Sentinel
12 4 (0.34%) iPaaS
12 4 (0.34%) Power Automate
13 3 (0.26%) Datadog
Communications & Networking
1 100 (8.51%) Firewall
2 75 (6.38%) VoIP
3 73 (6.21%) VPN
4 67 (5.70%) DNS
5 58 (4.94%) DHCP
6 50 (4.26%) LAN
7 43 (3.66%) TCP/IP
7 43 (3.66%) WAN
8 29 (2.47%) SAN
9 25 (2.13%) Wi-Fi
10 24 (2.04%) Unified Communications
10 24 (2.04%) VLAN
11 19 (1.62%) Remote Desktop
11 19 (1.62%) SSH
11 19 (1.62%) Wireless
12 14 (1.19%) FIX Connectivity
13 13 (1.11%) Intranet
13 13 (1.11%) NAS
13 13 (1.11%) Skype
14 12 (1.02%) Internet
Database & Business Intelligence
1 176 (14.98%) SQL Server
2 75 (6.38%) SQL Server Reporting Services
3 64 (5.45%) SQL Server Integration Services
4 56 (4.77%) Data Warehouse
5 31 (2.64%) Power BI
6 26 (2.21%) Relational Database
7 21 (1.79%) MySQL
8 17 (1.45%) Oracle Database
9 16 (1.36%) SQL Server 2005
10 15 (1.28%) SQL Server 2008
10 15 (1.28%) SQL Server 2016
11 14 (1.19%) Crystal Reports
12 12 (1.02%) RDBMS
12 12 (1.02%) Tableau
13 10 (0.85%) Amazon RDS
14 8 (0.68%) Oracle Database 10g
15 7 (0.60%) SQL Server 2000
16 6 (0.51%) SQL Server 2012
17 5 (0.43%) Data Lake
18 4 (0.34%) NoSQL
Development Applications
1 35 (2.98%) JIRA
2 12 (1.02%) Postman
3 6 (0.51%) Git (software)
4 3 (0.26%) Team Foundation Server
5 2 (0.17%) Bitbucket
5 2 (0.17%) SQL Server Management Studio (SSMS)
6 1 (0.085%) Artifactory
6 1 (0.085%) Axure RP
6 1 (0.085%) Bugzilla
6 1 (0.085%) Eclipse
6 1 (0.085%) Maven
6 1 (0.085%) Octopus Deploy
6 1 (0.085%) Oracle APEX
6 1 (0.085%) PhpStorm
6 1 (0.085%) SonarQube
6 1 (0.085%) TestLink
6 1 (0.085%) Toad
General
1 428 (36.43%) Social Skills
2 270 (22.98%) Finance
3 136 (11.57%) Analytical Skills
4 76 (6.47%) Back Office
5 62 (5.28%) Law
6 55 (4.68%) Banking
7 32 (2.72%) Retail
8 31 (2.64%) Manufacturing
9 30 (2.55%) Public Sector
10 28 (2.38%) Front Office
11 27 (2.30%) Legal
12 19 (1.62%) Automotive
12 19 (1.62%) French Language
13 18 (1.53%) Presentation Skills
14 16 (1.36%) Investment Banking
15 13 (1.11%) German Language
16 12 (1.02%) Billing
16 12 (1.02%) Marketing
16 12 (1.02%) Organisational Skills
16 12 (1.02%) Telecoms
Libraries, Frameworks & Software Standards
1 81 (6.89%) .NET
2 41 (3.49%) FIX Protocol
3 33 (2.81%) HTML
4 31 (2.64%) CSS
5 27 (2.30%) XML
6 18 (1.53%) JSON
7 17 (1.45%) Web Services
8 12 (1.02%) Swagger
9 11 (0.94%) AngularJS
9 11 (0.94%) Middleware
9 11 (0.94%) WML
10 9 (0.77%) EDI
11 8 (0.68%) Ajax
11 8 (0.68%) REST
12 7 (0.60%) ASP.NET
13 6 (0.51%) ADO
14 5 (0.43%) SOAP
15 4 (0.34%) XSLT
16 3 (0.26%) COM
16 3 (0.26%) LDAP
Miscellaneous
1 64 (5.45%) Management Information System
2 29 (2.47%) SWIFT
3 24 (2.04%) Self-Motivation
4 20 (1.70%) Video Conferencing
5 19 (1.62%) Equities
6 18 (1.53%) Driving Licence
7 17 (1.45%) Life Science
8 14 (1.19%) iPhone
8 14 (1.19%) Renewable Energy
9 12 (1.02%) Data Structures
10 11 (0.94%) Data Centre
10 11 (0.94%) Enterprise Storage
10 11 (0.94%) iPad
11 10 (0.85%) Derivative
11 10 (0.85%) Eurex
11 10 (0.85%) Smartphone
12 7 (0.60%) Blackberry
12 7 (0.60%) Fixed Income
13 6 (0.51%) Foreign Exchange (FX)
13 6 (0.51%) Thin Client
Operating Systems
1 569 (48.43%) Windows
2 214 (18.21%) Windows 10
3 195 (16.60%) Windows Server
4 130 (11.06%) Linux
5 97 (8.26%) Windows 7
6 82 (6.98%) Unix
7 41 (3.49%) Windows Server 2012
8 39 (3.32%) Windows Server 2016
9 32 (2.72%) Red Hat Enterprise Linux
10 27 (2.30%) Windows Server 2008
11 24 (2.04%) Android
12 20 (1.70%) Apple iOS
13 15 (1.28%) Windows Server 2019
14 13 (1.11%) Mac OS X
15 12 (1.02%) CentOS
15 12 (1.02%) Ubuntu
15 12 (1.02%) Windows Server 2003
16 11 (0.94%) Mac OS
16 11 (0.94%) Solaris
16 11 (0.94%) Windows 8
Processes & Methodologies
1 279 (23.74%) ITIL
2 202 (17.19%) Problem-Solving
3 79 (6.72%) Problem Management
4 72 (6.13%) CRM
5 64 (5.45%) Service Management
6 60 (5.11%) Agile Software Development
7 58 (4.94%) ERP
8 57 (4.85%) Service Delivery
9 54 (4.60%) ITSM
10 49 (4.17%) Incident Management
11 48 (4.09%) DevOps
12 47 (4.00%) Stakeholder Management
13 43 (3.66%) Business Intelligence
14 39 (3.32%) Change Management
15 34 (2.89%) Disaster Recovery
15 34 (2.89%) Identity Access Management
15 34 (2.89%) Process Improvement
16 32 (2.72%) Computer Science
16 32 (2.72%) Line Management
17 30 (2.55%) Data Analysis
Programming Languages
1 378 (32.17%) SQL
2 114 (9.70%) PowerShell
3 106 (9.02%) Python
4 65 (5.53%) C#
5 60 (5.11%) T-SQL
6 52 (4.43%) Java
7 36 (3.06%) JavaScript
8 27 (2.30%) Shell Script
9 26 (2.21%) Bash Shell
10 25 (2.13%) Perl
11 19 (1.62%) VB
12 13 (1.11%) VBA
13 10 (0.85%) C
13 10 (0.85%) PL/SQL
13 10 (0.85%) Ruby
14 6 (0.51%) C++
14 6 (0.51%) PHP
15 5 (0.43%) Korn
15 5 (0.43%) VB6
16 4 (0.34%) XPath
Qualifications
1 66 (5.62%) Degree
2 58 (4.94%) Microsoft Certification
3 46 (3.91%) ITIL Certification
4 38 (3.23%) MCSE
5 30 (2.55%) Security Cleared
6 16 (1.36%) MCSA
7 14 (1.19%) CCNA
7 14 (1.19%) Cisco Certification
8 13 (1.11%) ITIL Foundation Certificate
9 11 (0.94%) A+ Certification
10 8 (0.68%) MCP
11 7 (0.60%) Computer Science Degree
12 6 (0.51%) MCITP
12 6 (0.51%) Network+ Certification
12 6 (0.51%) VMware Certified Professional (VCP)
13 5 (0.43%) CCDA
13 5 (0.43%) CCENT
13 5 (0.43%) CCNP
13 5 (0.43%) HND
13 5 (0.43%) MOS
Quality Assurance & Compliance
1 99 (8.43%) SLA
2 26 (2.21%) GDPR
3 18 (1.53%) QA
4 8 (0.68%) MiFID
4 8 (0.68%) PMO
5 4 (0.34%) ISO/IEC 27001
6 1 (0.085%) Cyber Essentials
6 1 (0.085%) Cyber Essentials PLUS
6 1 (0.085%) Data Quality
6 1 (0.085%) ISO 22301
6 1 (0.085%) ISO 9001
6 1 (0.085%) ISO/IEC 20000
System Software
1 371 (31.57%) Active Directory
2 78 (6.64%) VMware Infrastructure
3 38 (3.23%) Hyper-V
4 29 (2.47%) Virtual Desktop
5 19 (1.62%) XenApp
5 19 (1.62%) XenDesktop
6 18 (1.53%) BitLocker
7 17 (1.45%) Virtual Machines
8 11 (0.94%) NFS
9 10 (0.85%) vSphere
10 7 (0.60%) Firmware
11 5 (0.43%) VMware ESXi
12 4 (0.34%) Terminal Services
13 2 (0.17%) DFS Replication
13 2 (0.17%) Docker
13 2 (0.17%) Virtual Servers
Systems Management
1 91 (7.74%) SCCM
2 24 (2.04%) Microsoft Intune
3 18 (1.53%) Terraform
4 15 (1.28%) Control-M
5 13 (1.11%) Backup Exec
6 9 (0.77%) Jamf Pro
6 9 (0.77%) WSUS
7 7 (0.60%) Grafana
7 7 (0.60%) Puppet
8 5 (0.43%) Packer
9 3 (0.26%) Nagios
10 2 (0.17%) Ansible
10 2 (0.17%) Kubernetes
10 2 (0.17%) SCOM
10 2 (0.17%) Single Sign-On
10 2 (0.17%) vRealize Orchestrator
11 1 (0.085%) AirWatch
11 1 (0.085%) cPanel
11 1 (0.085%) Plesk
11 1 (0.085%) Prometheus
Vendors
1 402 (34.21%) Microsoft
2 127 (10.81%) VMware
3 90 (7.66%) Citrix
4 84 (7.15%) Cisco
5 63 (5.36%) Oracle
6 42 (3.57%) Red Hat
7 33 (2.81%) SAP
8 29 (2.47%) HP
9 24 (2.04%) Adobe
9 24 (2.04%) Veeam
10 23 (1.96%) ServiceNow
11 22 (1.87%) Bloomberg
11 22 (1.87%) Sophos
12 20 (1.70%) Autodesk
12 20 (1.70%) SolarWinds
13 17 (1.45%) Salesforce.com
13 17 (1.45%) Sybase
14 16 (1.36%) Dell
14 16 (1.36%) Fidessa
14 16 (1.36%) Google