Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 4 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 May 2026
Same period 2025 Same period 2024
Rank 148 160 178
Rank change year-on-year +12 +18 +72
Permanent jobs requiring a Support Analyst 1,057 823 1,325
As % of all permanent jobs in England 1.32% 2.14% 1.59%
As % of the Job Titles category 1.42% 2.40% 1.68%
Number of salaries quoted 830 676 1,096
10th Percentile £26,500 £24,500 £24,000
25th Percentile £30,000 £28,000 £27,250
Median annual salary (50th Percentile) £35,000 £37,000 £35,000
Median % change year-on-year -5.41% +5.71% +2.94%
75th Percentile £42,500 £48,750 £47,500
90th Percentile £48,525 £65,000 £57,500
UK median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +4.48%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 74,670 34,301 78,810
% of permanent jobs with a recognized job title 92.90% 89.25% 94.44%
Number of salaries quoted 49,156 21,336 60,056
10th Percentile £30,000 £30,500 £28,500
25th Percentile £40,000 £42,000 £38,043
Median annual salary (50th Percentile) £55,000 £60,000 £54,000
Median % change year-on-year -8.33% +11.11% -11.18%
75th Percentile £75,000 £78,750 £71,991
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £59,000 £52,900
% change year-on-year -6.78% +11.53% -11.83%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 4 May 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 4 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +61 295 £34,500 -1.43% 37
London -29 235 £40,000 -20.00% 26
Midlands +7 175 £35,000 +16.67% 18
North of England -43 163 £35,000 +18.64% 17
South West -8 114 £32,500 +6.56% 13
West Midlands +16 111 £35,000 +16.67% 7
Yorkshire -44 87 £30,000 +4.35% 6
East of England -11 74 £30,000 -7.69% 9
North West -15 74 £35,000 +6.87% 9
East Midlands -19 64 £33,500 +28.85% 11
North East -49 2 £43,500 +74.00% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 4 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 347 (32.83%) Microsoft
2 319 (30.18%) Windows
3 282 (26.68%) Microsoft 365
4 260 (24.60%) Problem-Solving
5 218 (20.62%) SQL
6 210 (19.87%) Active Directory
7 187 (17.69%) ITIL
8 168 (15.89%) Azure
9 149 (14.10%) Customer Service
10 143 (13.53%) ERP
11 120 (11.35%) Continuous Improvement
12 119 (11.26%) Microsoft Office
13 116 (10.97%) ITSM
14 108 (10.22%) Degree
15 94 (8.89%) Entra ID
16 86 (8.14%) Windows 10
17 80 (7.57%) SQL Server
17 80 (7.57%) Windows Server
18 79 (7.47%) Change Management
19 77 (7.28%) Microsoft Exchange
19 77 (7.28%) Power Platform
20 74 (7.00%) Process Improvement
21 73 (6.91%) SharePoint
22 69 (6.53%) Service Management
23 67 (6.34%) Business Intelligence
23 67 (6.34%) Microsoft Excel
24 65 (6.15%) Microsoft Intune
25 61 (5.77%) JIRA
25 61 (5.77%) SLA
26 56 (5.30%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 77 (7.28%) Microsoft Exchange
2 73 (6.91%) SharePoint
3 16 (1.51%) IIS
4 12 (1.14%) Skype for Business
5 11 (1.04%) Confluence
6 5 (0.47%) CMS
7 2 (0.19%) Tomcat
8 1 (0.095%) Appian
8 1 (0.095%) Moodle
8 1 (0.095%) Umbraco
Applications
1 119 (11.26%) Microsoft Office
2 67 (6.34%) Microsoft Excel
3 25 (2.37%) Microsoft PowerPoint
4 3 (0.28%) Photoshop
5 1 (0.095%) MS Visio
5 1 (0.095%) Spreadsheet
Business Applications
1 28 (2.65%) Dynamics CRM
2 15 (1.42%) Dynamics AX
2 15 (1.42%) NEC Housing
3 11 (1.04%) Endur
3 11 (1.04%) NetSuite
4 9 (0.85%) Magento
4 9 (0.85%) Shopify
4 9 (0.85%) Visualfiles
5 8 (0.76%) Dynamics NAV
5 8 (0.76%) Elite 3E
5 8 (0.76%) Unit4 Business World
6 6 (0.57%) SAP HR
6 6 (0.57%) SAP Payroll
7 5 (0.47%) SAP Business One
7 5 (0.47%) SAP S/4HANA
8 4 (0.38%) Dynamics GP
8 4 (0.38%) Infor M3
8 4 (0.38%) JDE OneWorld
8 4 (0.38%) JDE World
8 4 (0.38%) Primavera
Cloud Services
1 282 (26.68%) Microsoft 365
2 168 (15.89%) Azure
3 94 (8.89%) Entra ID
4 77 (7.28%) Power Platform
5 43 (4.07%) Dynamics 365
6 40 (3.78%) OneDrive
7 35 (3.31%) SaaS
8 23 (2.18%) AWS
8 23 (2.18%) Power Automate
9 19 (1.80%) Google Workspace
10 13 (1.23%) PowerApps
11 12 (1.14%) dbt
11 12 (1.14%) PaaS
12 11 (1.04%) IaaS
13 9 (0.85%) ClickUp
14 8 (0.76%) Azure DevOps
14 8 (0.76%) Boomi
14 8 (0.76%) iPaaS
14 8 (0.76%) Workato
15 5 (0.47%) Microsoft Copilot
Communications & Networking
1 56 (5.30%) DNS
2 52 (4.92%) DHCP
3 42 (3.97%) VPN
4 32 (3.03%) Firewall
5 31 (2.93%) TCP/IP
6 21 (1.99%) WAN
7 16 (1.51%) Unified Communications
7 16 (1.51%) VoIP
7 16 (1.51%) Wi-Fi
8 13 (1.23%) Broadband
8 13 (1.23%) VLAN
8 13 (1.23%) WebEx
9 12 (1.14%) Skype
9 12 (1.14%) WinSCP
10 11 (1.04%) LAN
10 11 (1.04%) Wireless
11 9 (0.85%) 4G
12 7 (0.66%) Network Security
12 7 (0.66%) SD-WAN
13 5 (0.47%) Remote Desktop
Database & Business Intelligence
1 80 (7.57%) SQL Server
2 54 (5.11%) Power BI
3 28 (2.65%) Relational Database
4 16 (1.51%) Crystal Reports
4 16 (1.51%) SQL Server Integration Services
5 15 (1.42%) Metabase
6 14 (1.32%) SQL Server Reporting Services
7 12 (1.14%) Data Warehouse
7 12 (1.14%) Oracle Reports
8 8 (0.76%) PostgreSQL
9 7 (0.66%) BusinessObjects
9 7 (0.66%) Power Query
10 4 (0.38%) DB2
10 4 (0.38%) MySQL
11 3 (0.28%) Azure SQL Database
12 1 (0.095%) SQL Server Analysis Services
Development Applications
1 61 (5.77%) JIRA
2 15 (1.42%) Visual Studio
3 12 (1.14%) Git
4 4 (0.38%) LabVIEW
5 2 (0.19%) Rational Rhapsody
6 1 (0.095%) Bitbucket
6 1 (0.095%) SQL Server Management Studio (SSMS)
General
1 319 (30.18%) Social Skills
2 178 (16.84%) Finance
3 138 (13.06%) Analytical Skills
4 73 (6.91%) Law
5 72 (6.81%) Manufacturing
6 69 (6.53%) Legal
7 54 (5.11%) Retail
8 40 (3.78%) Organisational Skills
9 38 (3.60%) Documentation Skills
10 34 (3.22%) Telecoms
11 18 (1.70%) Banking
12 16 (1.51%) Advertising
13 11 (1.04%) Automotive
13 11 (1.04%) Local Government
14 10 (0.95%) Marketing
15 9 (0.85%) Back Office
16 8 (0.76%) Social Housing
17 7 (0.66%) Public Sector
18 5 (0.47%) General Ledger
18 5 (0.47%) International Banking
Libraries, Frameworks & Software Standards
1 18 (1.70%) .NET
2 17 (1.61%) Middleware
3 13 (1.23%) Web Services
4 11 (1.04%) REST
5 8 (0.76%) SOAP
6 7 (0.66%) CSS
6 7 (0.66%) HTML
7 6 (0.57%) EDI
7 6 (0.57%) FIX Protocol
8 4 (0.38%) Elastic Stack
8 4 (0.38%) JSON
9 3 (0.28%) Kafka
10 2 (0.19%) 802.1X
10 2 (0.19%) Oracle Fusion
11 1 (0.095%) SAP CAF
11 1 (0.095%) XML
Miscellaneous
1 71 (6.72%) Onboarding
2 52 (4.92%) Driving Licence
3 48 (4.54%) Video Conferencing
4 30 (2.84%) Management Information System
5 20 (1.89%) Analytical Mindset
6 16 (1.51%) NHS
7 15 (1.42%) Client/Server
8 13 (1.23%) Enterprise Software
8 13 (1.23%) Renewable Energy
9 12 (1.14%) Self-Motivation
10 10 (0.95%) Low-Code
11 8 (0.76%) EPoS
11 8 (0.76%) Hybrid Cloud
11 8 (0.76%) Mobile App
12 6 (0.57%) IoT
12 6 (0.57%) iPhone
13 5 (0.47%) Data Protection Act
13 5 (0.47%) Housing Association
13 5 (0.47%) iSeries
14 4 (0.38%) Legacy Applications
Operating Systems
1 319 (30.18%) Windows
2 86 (8.14%) Windows 10
3 80 (7.57%) Windows Server
4 35 (3.31%) Linux
5 33 (3.12%) Android
6 19 (1.80%) Apple iOS
7 16 (1.51%) Mac OS
8 4 (0.38%) Unix
9 3 (0.28%) Windows Server 2019
10 1 (0.095%) Solaris
10 1 (0.095%) Ubuntu
10 1 (0.095%) Windows Server 2012
10 1 (0.095%) Windows Server 2016
Processes & Methodologies
1 260 (24.60%) Problem-Solving
2 187 (17.69%) ITIL
3 149 (14.10%) Customer Service
4 143 (13.53%) ERP
5 120 (11.35%) Continuous Improvement
6 116 (10.97%) ITSM
7 79 (7.47%) Change Management
8 74 (7.00%) Process Improvement
9 69 (6.53%) Service Management
10 67 (6.34%) Business Intelligence
11 52 (4.92%) CRM
12 46 (4.35%) Service Delivery
13 41 (3.88%) Cybersecurity
14 40 (3.78%) Data Analysis
14 40 (3.78%) Incident Management
15 39 (3.69%) Data Management
16 34 (3.22%) Computer Science
17 29 (2.74%) Root Cause Analysis
18 28 (2.65%) Migration
18 28 (2.65%) Runbook
Programming Languages
1 218 (20.62%) SQL
2 34 (3.22%) PowerShell
3 24 (2.27%) T-SQL
4 17 (1.61%) Python
5 15 (1.42%) JavaScript
6 14 (1.32%) C#
7 13 (1.23%) VB.NET
8 8 (0.76%) PL/SQL
9 7 (0.66%) PHP
10 4 (0.38%) Delphi
10 4 (0.38%) Pascal
11 3 (0.28%) VBA
12 2 (0.19%) Bash
12 2 (0.19%) Java
13 1 (0.095%) Apex Code
13 1 (0.095%) Data Analysis Expressions
13 1 (0.095%) Kusto Query Language
13 1 (0.095%) R
Qualifications
1 108 (10.22%) Degree
2 41 (3.88%) A+ Certification
2 41 (3.88%) Security Cleared
3 34 (3.22%) Microsoft Certification
4 22 (2.08%) SC Cleared
5 14 (1.32%) Microsoft Certified Professional
6 9 (0.85%) DBS Check
6 9 (0.85%) HNC
7 8 (0.76%) DV Cleared
8 7 (0.66%) Computer Science Degree
9 6 (0.57%) ITIL Foundation Certificate
9 6 (0.57%) MBCS
10 5 (0.47%) MCSA
11 4 (0.38%) ITIL Certification
11 4 (0.38%) MCSE
12 3 (0.28%) BPSS Clearance
12 3 (0.28%) CTC Cleared
13 2 (0.19%) CCNA
13 2 (0.19%) Cisco Certification
13 2 (0.19%) NVQ Level 3
Quality Assurance & Compliance
1 61 (5.77%) SLA
2 16 (1.51%) ISO/IEC 27001
3 12 (1.14%) Cyber Essentials
4 11 (1.04%) QA
5 10 (0.95%) Data Quality
6 6 (0.57%) Cyber Essentials PLUS
7 4 (0.38%) Actionable Recommendations
8 2 (0.19%) Accessibility
8 2 (0.19%) GDPR
9 1 (0.095%) DICOM
9 1 (0.095%) PMO
System Software
1 210 (19.87%) Active Directory
2 19 (1.80%) VMware Infrastructure
3 13 (1.23%) Hyper-V
4 5 (0.47%) Virtual Desktop
4 5 (0.47%) XenApp
5 4 (0.38%) Virtual Machines
6 3 (0.28%) BitLocker
6 3 (0.28%) Docker
7 1 (0.095%) vSphere
Systems Management
1 65 (6.15%) Microsoft Intune
2 27 (2.55%) SCCM
3 7 (0.66%) Single Sign-On
4 3 (0.28%) Grafana
4 3 (0.28%) Kibana
5 2 (0.19%) Jamf Pro
6 1 (0.095%) AirWatch
6 1 (0.095%) Control-M
6 1 (0.095%) EMC NetWorker
6 1 (0.095%) Kubernetes
6 1 (0.095%) Prometheus
6 1 (0.095%) Terraform
Vendors
1 347 (32.83%) Microsoft
2 49 (4.64%) ServiceNow
3 28 (2.65%) VMware
4 25 (2.37%) Oracle
4 25 (2.37%) SAP
5 22 (2.08%) Google
6 13 (1.23%) Apple
7 11 (1.04%) Citrix
7 11 (1.04%) ConnectWise
7 11 (1.04%) HubSpot
7 11 (1.04%) iManage
7 11 (1.04%) Northgate
8 10 (0.95%) SolarWinds
9 9 (0.85%) Starlink
10 8 (0.76%) IFS
10 8 (0.76%) Polycom
10 8 (0.76%) WooCommerce
11 7 (0.66%) Aderant
11 7 (0.66%) Intapp
11 7 (0.66%) Sage