Period
to 21 February 2020

The median annual salary for a Support Analyst was £31,500 in advertised job vacancies in England during the 6 months to 21 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > England
6 months to
21 Feb 2020
Same period 2019 Same period 2018
Rank 161 136 132
Rank change year-on-year -25 -4 -20
Permanent jobs requiring a Support Analyst 2,475 3,564 4,157
As % of all permanent IT jobs advertised in England 2.17% 2.54% 2.52%
As % of the Job Titles category 2.27% 2.64% 2.61%
Number of salaries quoted 2,155 3,111 3,722
England median annual salary £31,500 £32,500 £30,000
Median salary % change year-on-year -3.08% +8.33% -1.64%
10th Percentile £21,250 £21,250 £21,000
90th Percentile £56,250 £57,500 £51,000
UK median annual salary £31,500 £32,500 £30,000
% change year-on-year -3.08% +8.33% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 109,111 134,772 159,002
% of permanent IT jobs with a recognized job title 95.46% 95.92% 96.34%
Number of salaries quoted 88,105 108,943 131,486
England median annual salary £52,500 £51,000 £50,000
Median salary % change year-on-year +2.94% +2.00% +5.26%
10th Percentile £29,000 £28,500 £27,500
90th Percentile £87,500 £85,000 £80,000
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Support Analyst in England over the 6 months to 21 February 2020.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 21 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -7 1,213 £35,000 -12.50% 148
South East -35 454 £30,000 - 89
Midlands +27 281 £25,500 -15.00% 82
North of England -24 281 £27,750 +5.71% 99
West Midlands +29 191 £27,500 -11.29% 44
North West +17 147 £28,000 +1.82% 57
Yorkshire -10 128 £28,000 +14.29% 29
East of England -32 124 £33,375 +11.25% 47
South West -32 119 £28,500 -1.72% 53
East Midlands +17 90 £25,000 -5.66% 36
North East -32 6 £22,500 -31.30% 13
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 21 February 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 1,201 (48.53%) Windows
2 844 (34.10%) Microsoft
3 809 (32.69%) Active Directory
4 774 (31.27%) SQL
5 649 (26.22%) Office 365
6 510 (20.61%) Finance
7 509 (20.57%) ITIL
8 495 (20.00%) Microsoft Office
9 482 (19.47%) Windows Server
10 416 (16.81%) Windows 10
11 384 (15.52%) Problem-Solving
12 358 (14.46%) SQL Server
13 332 (13.41%) Windows 7
14 270 (10.91%) VMware
15 252 (10.18%) SLA
16 248 (10.02%) Citrix
17 247 (9.98%) Microsoft Excel
18 236 (9.54%) Linux
19 231 (9.33%) Oracle
20 224 (9.05%) MS Exchange
21 206 (8.32%) Azure
22 205 (8.28%) Analytical Skills
23 202 (8.16%) Degree
24 185 (7.47%) .NET
25 179 (7.23%) LAN
26 172 (6.95%) VMware Infrastructure
27 171 (6.91%) PowerShell
28 167 (6.75%) Unix
29 157 (6.34%) WAN
30 151 (6.10%) DNS

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 224 (9.05%) MS Exchange
2 127 (5.13%) SharePoint
3 82 (3.31%) IIS
4 46 (1.86%) Skype for Business
5 40 (1.62%) Exchange Server 2013
6 34 (1.37%) Exchange Server 2010
7 23 (0.93%) Tomcat
8 21 (0.85%) Apache
9 18 (0.73%) WebLogic
10 12 (0.48%) BizTalk Server
11 11 (0.44%) IBM Notes
12 10 (0.40%) JBoss
13 9 (0.36%) CMS
13 9 (0.36%) Exchange Server 2007
14 8 (0.32%) IBM Domino
14 8 (0.32%) SAS
15 7 (0.28%) Confluence
15 7 (0.28%) nginx
15 7 (0.28%) Oracle SOA Suite
16 6 (0.24%) WebSphere
Applications
1 495 (20.00%) Microsoft Office
2 247 (9.98%) Microsoft Excel
3 83 (3.35%) Microsoft PowerPoint
4 23 (0.93%) MS Visio
5 11 (0.44%) Acrobat
6 6 (0.24%) Microsoft Project
7 3 (0.12%) Adobe Creative Suite
8 1 (0.040%) Adobe Illustrator
8 1 (0.040%) InDesign
8 1 (0.040%) OrCAD
8 1 (0.040%) Photoshop
8 1 (0.040%) PTC Creo
8 1 (0.040%) SOLIDWORKS
8 1 (0.040%) Spreadsheet
8 1 (0.040%) SPSS
8 1 (0.040%) Windchill
Business Applications
1 42 (1.70%) Dynamics CRM
2 31 (1.25%) Dynamics AX
3 19 (0.77%) Salerio
4 17 (0.69%) Dynamics NAV
5 15 (0.61%) Oracle Receivables
6 14 (0.57%) Oracle EBS
6 14 (0.57%) Oracle EBS R12
6 14 (0.57%) Oracle Payables
6 14 (0.57%) thinkFolio
7 13 (0.53%) Elite 3E
7 13 (0.53%) Oracle Financials
8 12 (0.48%) Oracle General Ledger
8 12 (0.48%) SAP ERP
9 11 (0.44%) Oracle Assets
10 10 (0.40%) Oracle iProcurement
10 10 (0.40%) SAP Oil and Gas
11 9 (0.36%) Oracle Cash Management
12 8 (0.32%) NetSuite
13 7 (0.28%) Markit EDM
13 7 (0.28%) Oracle Procure-to-Pay
Cloud Services
1 649 (26.22%) Office 365
2 206 (8.32%) Azure
3 74 (2.99%) AWS
4 61 (2.46%) SaaS
5 28 (1.13%) Power Platform
6 26 (1.05%) Dynamics 365
7 18 (0.73%) OneDrive
8 17 (0.69%) Azure Active Directory
9 16 (0.65%) Mimecast
10 14 (0.57%) IaaS
11 13 (0.53%) Cloud Computing
12 9 (0.36%) G Suite
13 7 (0.28%) GCP
13 7 (0.28%) GitHub
13 7 (0.28%) PaaS
14 4 (0.16%) PowerApps
14 4 (0.16%) SuccessFactors
14 4 (0.16%) WhatsApp
15 3 (0.12%) Microsoft Flow
16 2 (0.081%) BrowserStack
Communications & Networking
1 179 (7.23%) LAN
2 157 (6.34%) WAN
3 151 (6.10%) DNS
3 151 (6.10%) TCP/IP
4 147 (5.94%) Firewall
5 134 (5.41%) DHCP
6 105 (4.24%) VPN
7 96 (3.88%) VoIP
8 77 (3.11%) Wireless
9 58 (2.34%) Skype
10 42 (1.70%) Internet
11 38 (1.54%) SAN
12 30 (1.21%) Remote Desktop
13 28 (1.13%) Wi-Fi
14 20 (0.81%) VLAN
15 18 (0.73%) NAS
16 17 (0.69%) Network Security
17 16 (0.65%) WebEx
18 15 (0.61%) SSL
19 14 (0.57%) WLAN
Database & Business Intelligence
1 358 (14.46%) SQL Server
2 58 (2.34%) SQL Server Integration Services
3 54 (2.18%) Relational Database
4 39 (1.58%) SQL Server Reporting Services
5 35 (1.41%) RDBMS
6 32 (1.29%) DB2
6 32 (1.29%) Oracle Database
6 32 (1.29%) SQL Server Analysis Services
7 30 (1.21%) Data Warehouse
8 28 (1.13%) MySQL
9 23 (0.93%) Crystal Reports
10 21 (0.85%) Power BI
11 13 (0.53%) Oracle Reports
12 11 (0.44%) QlikView
13 10 (0.40%) BusinessObjects
14 9 (0.36%) SQL Server 2008
15 8 (0.32%) MS Access
16 6 (0.24%) Big Data
17 5 (0.20%) Amazon RDS
17 5 (0.20%) Qlik Sense
Development Applications
1 86 (3.47%) JIRA
2 14 (0.57%) Git (software)
3 11 (0.44%) PowerBuilder
4 10 (0.40%) Octopus Deploy
4 10 (0.40%) Team Foundation Server
5 9 (0.36%) Jenkins
6 8 (0.32%) Visual Studio
7 7 (0.28%) Eclipse
7 7 (0.28%) Sonatype Nexus
7 7 (0.28%) TeamCity
8 6 (0.24%) IntelliJ
8 6 (0.24%) MSI
8 6 (0.24%) Postman
8 6 (0.24%) WinDbg
9 5 (0.20%) Subversion
10 4 (0.16%) SoapUI
11 3 (0.12%) LINQPad
11 3 (0.12%) SQL Server Management Studio (SSMS)
12 2 (0.081%) AutoIt
12 2 (0.081%) Selenium
General
1 510 (20.61%) Finance
2 121 (4.89%) Retail
3 105 (4.24%) Law
4 92 (3.72%) Legal
5 82 (3.31%) Front Office
6 65 (2.63%) Banking
7 52 (2.10%) Manufacturing
8 43 (1.74%) Back Office
9 33 (1.33%) Marketing
9 33 (1.33%) Telecoms
10 26 (1.05%) Public Sector
11 23 (0.93%) Publishing
12 20 (0.81%) French Language
13 18 (0.73%) Financial Institution
13 18 (0.73%) German Language
14 17 (0.69%) Italian Language
14 17 (0.69%) Portuguese Language
15 15 (0.61%) Advertising
16 13 (0.53%) Spanish Language
17 10 (0.40%) Music Industry
Libraries, Frameworks & Software Standards
1 185 (7.47%) .NET
2 103 (4.16%) XML
3 52 (2.10%) HTML
4 47 (1.90%) FIX Protocol
5 34 (1.37%) ASP.NET
6 33 (1.33%) CSS
6 33 (1.33%) Web Services
7 26 (1.05%) Middleware
8 20 (0.81%) JSON
9 19 (0.77%) Elastic Stack
9 19 (0.77%) Regular Expression
10 17 (0.69%) Ajax
11 16 (0.65%) EDI
12 13 (0.53%) jQuery
13 11 (0.44%) XSLT
14 9 (0.36%) SOAP
14 9 (0.36%) XSD
15 8 (0.32%) Node.js
16 7 (0.28%) LAMP
16 7 (0.28%) Oracle Fusion
Miscellaneous
1 205 (8.28%) Analytical Skills
2 73 (2.95%) Self-Motivation
3 70 (2.83%) Management Information System
4 59 (2.38%) Equities
5 50 (2.02%) Fixed Income
6 49 (1.98%) Video Conferencing
7 48 (1.94%) Data Centre
8 47 (1.90%) Driving Licence
8 47 (1.90%) iPhone
9 46 (1.86%) Reinsurance
10 35 (1.41%) Blackberry
11 33 (1.33%) iSeries
11 33 (1.33%) SWIFT
12 31 (1.25%) Derivative
13 30 (1.21%) AS400
13 30 (1.21%) iPad
13 30 (1.21%) Smartphone
14 26 (1.05%) EPoS
15 25 (1.01%) Foreign Exchange (FX)
16 21 (0.85%) Hedge funds
Operating Systems
1 1,201 (48.53%) Windows
2 482 (19.47%) Windows Server
3 416 (16.81%) Windows 10
4 332 (13.41%) Windows 7
5 236 (9.54%) Linux
6 167 (6.75%) Unix
7 145 (5.86%) Windows Server 2012
8 87 (3.52%) Android
9 85 (3.43%) Windows Server 2008
10 74 (2.99%) Windows 8
11 66 (2.67%) Apple iOS
12 29 (1.17%) Windows Server 2003
13 28 (1.13%) Mac OS X
14 26 (1.05%) Red Hat Enterprise Linux
15 22 (0.89%) Mac OS
16 21 (0.85%) Windows XP
17 16 (0.65%) Windows Vista
18 12 (0.48%) CentOS
19 6 (0.24%) SUSE
20 5 (0.20%) Debian
Processes & Methodologies
1 509 (20.57%) ITIL
2 384 (15.52%) Problem-Solving
3 149 (6.02%) ERP
4 136 (5.49%) CRM
5 117 (4.73%) Service Management
6 109 (4.40%) Computer Science
7 108 (4.36%) Change Management
8 107 (4.32%) Incident Management
9 105 (4.24%) Agile Software Development
10 100 (4.04%) Root Cause Analysis
11 89 (3.60%) Time Management
12 80 (3.23%) ITSM
12 80 (3.23%) Problem Management
13 76 (3.07%) Investment Management
14 75 (3.03%) Service Delivery
15 72 (2.91%) Migration
15 72 (2.91%) Project Management
16 59 (2.38%) Fintech
17 54 (2.18%) Asset Management
18 52 (2.10%) Disaster Recovery
Programming Languages
1 774 (31.27%) SQL
2 171 (6.91%) PowerShell
3 116 (4.69%) C#
4 107 (4.32%) Java
5 76 (3.07%) Python
6 66 (2.67%) T-SQL
7 57 (2.30%) JavaScript
8 53 (2.14%) PL/SQL
9 52 (2.10%) VBA
10 43 (1.74%) Bash Shell
11 30 (1.21%) RPG
12 29 (1.17%) Perl
13 27 (1.09%) Shell Script
14 24 (0.97%) VB.NET
15 23 (0.93%) VB
16 22 (0.89%) PHP
17 20 (0.81%) VBScript
18 11 (0.44%) C++
18 11 (0.44%) R
19 10 (0.40%) C
Qualifications
1 202 (8.16%) Degree
2 133 (5.37%) Microsoft Certification
3 60 (2.42%) MCSA
4 57 (2.30%) MCSE
5 53 (2.14%) Computer Science Degree
6 42 (1.70%) ITIL Certification
7 39 (1.58%) Security Cleared
8 32 (1.29%) MCP
9 28 (1.13%) A+ Certification
10 26 (1.05%) SC Cleared
11 25 (1.01%) Cisco Certification
12 22 (0.89%) CCNA
13 12 (0.48%) ITIL Foundation Certificate
13 12 (0.48%) MCITP
14 8 (0.32%) Master's Degree
15 7 (0.28%) ACCA
15 7 (0.28%) CIMA
16 5 (0.20%) CCNP
16 5 (0.20%) DBS Check
17 3 (0.12%) MCDBA
Quality Assurance & Compliance
1 252 (10.18%) SLA
2 31 (1.25%) QA
3 18 (0.73%) ISO/IEC 27001
4 15 (0.61%) PCI DSS
5 7 (0.28%) GDPR
6 6 (0.24%) PMO
7 5 (0.20%) BS25999
7 5 (0.20%) ISO/IEC 20000
8 4 (0.16%) Cyber Essentials
9 3 (0.12%) HL7
10 2 (0.081%) Data Quality
10 2 (0.081%) IFRS
11 1 (0.040%) DICOM
11 1 (0.040%) GAAP
11 1 (0.040%) GAMP
11 1 (0.040%) ISO 22301
11 1 (0.040%) Sarbanes-Oxley
11 1 (0.040%) Solvency II
System Software
1 809 (32.69%) Active Directory
2 172 (6.95%) VMware Infrastructure
3 116 (4.69%) Hyper-V
4 45 (1.82%) XenApp
5 31 (1.25%) XenDesktop
6 23 (0.93%) Virtual Machines
7 20 (0.81%) vSphere
8 17 (0.69%) VMware ESXi
9 15 (0.61%) Docker
10 14 (0.57%) Terminal Services
10 14 (0.57%) Virtual Desktop
11 10 (0.40%) BitLocker
12 8 (0.32%) NFS
13 7 (0.28%) Forefront TMG
14 5 (0.20%) Citrix Hypervisor
15 3 (0.12%) Firmware
16 2 (0.081%) Microsoft Virtual Server
16 2 (0.081%) Virtual Servers
17 1 (0.040%) VMware NSX
17 1 (0.040%) VMware Server
Systems Management
1 147 (5.94%) SCCM
2 31 (1.25%) Microsoft Intune
3 25 (1.01%) Nagios
4 17 (0.69%) Backup Exec
4 17 (0.69%) Control-M
5 14 (0.57%) SCOM
6 13 (0.53%) Ansible
7 12 (0.48%) SCVMM
8 11 (0.44%) Kubernetes
9 10 (0.40%) WSUS
9 10 (0.40%) ZABBIX
10 9 (0.36%) Puppet
11 8 (0.32%) Perfmon
11 8 (0.32%) vRealize
12 7 (0.28%) XenMobile
13 6 (0.24%) Jamf Pro
14 5 (0.20%) AirWatch
14 5 (0.20%) EMC NetWorker
14 5 (0.20%) Microsoft Data Protection Manager
14 5 (0.20%) Oracle Identity Management
Vendors
1 844 (34.10%) Microsoft
2 270 (10.91%) VMware
3 248 (10.02%) Citrix
4 231 (9.33%) Oracle
5 129 (5.21%) ServiceNow
6 109 (4.40%) Cisco
7 95 (3.84%) SAP
8 81 (3.27%) Apple
9 50 (2.02%) iManage
10 43 (1.74%) JD Edwards
11 42 (1.70%) IBM
12 40 (1.62%) Bloomberg
13 36 (1.45%) Red Hat
14 33 (1.33%) HP
15 28 (1.13%) Reuters
16 24 (0.97%) Google
17 22 (0.89%) Mitel
18 21 (0.85%) Dell
19 20 (0.81%) Veeam
20 19 (0.77%) Salesforce.com