Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 16 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Aug 2026
Same period 2025 Same period 2024
Rank 156 125 214
Rank change year-on-year -31 +89 -14
Permanent jobs requiring a Support Analyst 1,212 1,151 942
As % of all permanent jobs in England 1.28% 2.63% 1.31%
As % of the Job Titles category 1.36% 2.90% 1.37%
Number of salaries quoted 1,027 984 697
10th Percentile £26,250 £25,500 £24,000
25th Percentile £29,750 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £33,500 £35,000
Median % change year-on-year +4.48% -4.29% -
75th Percentile £43,750 £43,750 £43,750
90th Percentile £50,000 £55,000 £60,000
UK median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 89,009 39,723 68,532
% of permanent jobs with a recognized job title 94.06% 90.60% 94.95%
Number of salaries quoted 62,517 23,995 46,561
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £36,500 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,250 £75,000 £72,500
90th Percentile £97,500 £95,000 £92,500
UK median annual salary £56,400 £55,000 £55,000
% change year-on-year +2.55% - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 16 August 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 16 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +28 304 £32,500 -2.99% 31
North of England -9 247 £35,000 +17.65% 31
London -67 225 £42,500 -8.39% 26
Midlands -31 174 £35,000 +7.69% 14
South West -59 138 £32,500 - 12
North West +38 135 £34,500 +4.55% 17
East of England -21 124 £30,000 +1.69% 12
Yorkshire -31 108 £35,000 +22.81% 9
East Midlands -23 96 £35,000 +18.64% 5
West Midlands -43 78 £37,500 +11.94% 9
North East -85 4 £30,000 -3.23% 6
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 16 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 430 (35.48%) Microsoft
2 375 (30.94%) Windows
3 347 (28.63%) Microsoft 365
4 328 (27.06%) Problem-Solving
5 241 (19.88%) SQL
6 237 (19.55%) Active Directory
7 193 (15.92%) ITIL
8 181 (14.93%) Continuous Improvement
9 178 (14.69%) Customer Service
10 171 (14.11%) Azure
11 133 (10.97%) ERP
12 119 (9.82%) Windows Server
13 116 (9.57%) ITSM
14 110 (9.08%) Microsoft Office
15 101 (8.33%) Service Management
16 100 (8.25%) Entra ID
17 91 (7.51%) SharePoint
18 85 (7.01%) Degree
19 78 (6.44%) SQL Server
20 77 (6.35%) Microsoft Exchange
21 75 (6.19%) Microsoft Intune
22 73 (6.02%) Windows 10
23 72 (5.94%) Business Intelligence
24 69 (5.69%) Power Platform
25 65 (5.36%) Process Improvement
26 63 (5.20%) Microsoft Excel
27 61 (5.03%) Incident Management
28 60 (4.95%) Service Delivery
29 58 (4.79%) SaaS
29 58 (4.79%) ServiceNow

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (7.51%) SharePoint
2 77 (6.35%) Microsoft Exchange
3 28 (2.31%) IIS
4 12 (0.99%) Skype for Business
5 4 (0.33%) Tomcat
6 3 (0.25%) CMS
6 3 (0.25%) Confluence
6 3 (0.25%) SAS
7 1 (0.083%) Blackberry Enterprise Server
Applications
1 110 (9.08%) Microsoft Office
2 63 (5.20%) Microsoft Excel
3 21 (1.73%) Microsoft PowerPoint
4 3 (0.25%) Photoshop
5 1 (0.083%) Revit
5 1 (0.083%) Siemens NX
5 1 (0.083%) Windchill
Business Applications
1 17 (1.40%) Dynamics CRM
2 15 (1.24%) Visualfiles
3 14 (1.16%) Oracle Retail
4 11 (0.91%) NetSuite
5 10 (0.83%) Unit4 Business World
6 9 (0.74%) Elite 3E
6 9 (0.74%) Oracle Financials
7 8 (0.66%) Dynamics AX
7 8 (0.66%) Oracle EBS
8 7 (0.58%) Infor M3
9 6 (0.50%) iTrent
9 6 (0.50%) NEC Housing
10 5 (0.41%) Fidessa
10 5 (0.41%) Oracle Assets
10 5 (0.41%) Oracle Receivables
10 5 (0.41%) SAP Business One
11 4 (0.33%) Exchequer
11 4 (0.33%) JDE OneWorld
11 4 (0.33%) Oracle Applications
11 4 (0.33%) Primavera
Cloud Services
1 347 (28.63%) Microsoft 365
2 171 (14.11%) Azure
3 100 (8.25%) Entra ID
4 69 (5.69%) Power Platform
5 58 (4.79%) SaaS
6 57 (4.70%) Dynamics 365
7 42 (3.47%) OneDrive
8 21 (1.73%) PowerApps
9 20 (1.65%) Power Automate
10 15 (1.24%) Microsoft Copilot
11 13 (1.07%) AWS
12 12 (0.99%) Google Workspace
13 11 (0.91%) IaaS
13 11 (0.91%) PaaS
14 9 (0.74%) Mimecast
15 8 (0.66%) ClickUp
15 8 (0.66%) GCP
16 7 (0.58%) Azure DevOps
17 5 (0.41%) Boomi
17 5 (0.41%) iPaaS
Communications & Networking
1 48 (3.96%) DNS
1 48 (3.96%) WAN
2 46 (3.80%) Firewall
3 43 (3.55%) TCP/IP
4 42 (3.47%) VPN
5 41 (3.38%) DHCP
6 33 (2.72%) LAN
7 29 (2.39%) Wi-Fi
8 27 (2.23%) Unified Communications
9 23 (1.90%) VoIP
10 16 (1.32%) Broadband
10 16 (1.32%) VLAN
11 14 (1.16%) 4G
12 13 (1.07%) SD-WAN
12 13 (1.07%) WebEx
13 12 (0.99%) Skype
14 10 (0.83%) Wireless
15 7 (0.58%) Network Security
16 6 (0.50%) MPLS
16 6 (0.50%) Structured Cabling
Database & Business Intelligence
1 78 (6.44%) SQL Server
2 48 (3.96%) Power BI
3 27 (2.23%) Crystal Reports
4 11 (0.91%) Relational Database
4 11 (0.91%) SQL Server Integration Services
5 10 (0.83%) SQL Server Reporting Services
6 7 (0.58%) BusinessObjects
6 7 (0.58%) Power Query
7 6 (0.50%) Data Warehouse
7 6 (0.50%) PostgreSQL
8 5 (0.41%) Metabase
8 5 (0.41%) MySQL
9 4 (0.33%) Oracle Reports
10 3 (0.25%) Db2
10 3 (0.25%) Oracle Database
11 2 (0.17%) Qlik Sense
11 2 (0.17%) Tableau
12 1 (0.083%) SQL Server Analysis Services
Development Applications
1 39 (3.22%) JIRA
2 5 (0.41%) Visual Studio
3 4 (0.33%) Eclipse
3 4 (0.33%) Oracle Forms
3 4 (0.33%) Toad
4 2 (0.17%) Git
5 1 (0.083%) SQL Server Management Studio (SSMS)
General
1 382 (31.52%) Social Skills
2 172 (14.19%) Finance
3 145 (11.96%) Analytical Skills
4 80 (6.60%) Manufacturing
5 77 (6.35%) Legal
6 69 (5.69%) Law
7 60 (4.95%) Retail
8 54 (4.46%) Organisational Skills
9 49 (4.04%) Documentation Skills
10 30 (2.48%) Banking
11 19 (1.57%) Advertising
12 16 (1.32%) Telecoms
13 12 (0.99%) Legal Technology
14 11 (0.91%) Front Office
14 11 (0.91%) Local Government
15 10 (0.83%) Automotive
16 9 (0.74%) Investment Banking
17 8 (0.66%) International Banking
17 8 (0.66%) Public Sector
18 7 (0.58%) Social Housing
Libraries, Frameworks & Software Standards
1 26 (2.15%) XML
2 21 (1.73%) .NET
2 21 (1.73%) HTML
2 21 (1.73%) Web Services
3 18 (1.49%) CSS
4 15 (1.24%) FIX Protocol
5 12 (0.99%) .NET Framework
6 11 (0.91%) REST
7 8 (0.66%) SOAP
8 7 (0.58%) EDI
9 5 (0.41%) JSON
10 4 (0.33%) Middleware
11 3 (0.25%) Elastic Stack
11 3 (0.25%) Kafka
11 3 (0.25%) Oracle Fusion
12 2 (0.17%) 802.1X
13 1 (0.083%) SAP CAF
13 1 (0.083%) XSL
Miscellaneous
1 56 (4.62%) Onboarding
2 55 (4.54%) Driving Licence
3 32 (2.64%) Self-Motivation
4 28 (2.31%) Video Conferencing
5 24 (1.98%) Analytical Mindset
6 22 (1.82%) Client/Server
7 18 (1.49%) Management Information System
8 11 (0.91%) Hybrid Cloud
9 9 (0.74%) Enterprise Software
9 9 (0.74%) Fixed Income
10 8 (0.66%) CMDB
10 8 (0.66%) Data Structures
11 7 (0.58%) Housing Association
11 7 (0.58%) NHS
12 6 (0.50%) Manufacturing Execution System
12 6 (0.50%) Operational Technology
12 6 (0.50%) Product Ownership
13 5 (0.41%) Blog
13 5 (0.41%) FMCG
13 5 (0.41%) Legacy Systems
Operating Systems
1 375 (30.94%) Windows
2 119 (9.82%) Windows Server
3 73 (6.02%) Windows 10
4 44 (3.63%) Linux
5 31 (2.56%) Android
6 17 (1.40%) Windows Server 2019
7 13 (1.07%) Apple iOS
8 12 (0.99%) Mac OS
9 7 (0.58%) Unix
10 3 (0.25%) CentOS
10 3 (0.25%) Rocky
10 3 (0.25%) Solaris
10 3 (0.25%) Ubuntu
10 3 (0.25%) Windows Server 2016
Processes & Methodologies
1 328 (27.06%) Problem-Solving
2 193 (15.92%) ITIL
3 181 (14.93%) Continuous Improvement
4 178 (14.69%) Customer Service
5 133 (10.97%) ERP
6 116 (9.57%) ITSM
7 101 (8.33%) Service Management
8 72 (5.94%) Business Intelligence
9 65 (5.36%) Process Improvement
10 61 (5.03%) Incident Management
11 60 (4.95%) Service Delivery
12 49 (4.04%) Change Management
13 46 (3.80%) CRM
14 43 (3.55%) Cybersecurity
15 41 (3.38%) Project Delivery
16 37 (3.05%) User Acceptance Testing
17 35 (2.89%) Root Cause Analysis
18 34 (2.81%) Stakeholder Management
19 33 (2.72%) Collaborative Working
19 33 (2.72%) Stakeholder Engagement
Programming Languages
1 241 (19.88%) SQL
2 45 (3.71%) PowerShell
3 31 (2.56%) JavaScript
4 30 (2.48%) C#
5 14 (1.16%) Python
6 11 (0.91%) PL/SQL
7 9 (0.74%) C++
8 7 (0.58%) Java
8 7 (0.58%) T-SQL
9 6 (0.50%) PHP
10 5 (0.41%) Ruby
11 4 (0.33%) VB.NET
12 3 (0.25%) Bash
12 3 (0.25%) Perl
12 3 (0.25%) VB
12 3 (0.25%) VBA
13 2 (0.17%) Delphi
13 2 (0.17%) Pascal
13 2 (0.17%) Tcl
14 1 (0.083%) R
Qualifications
1 85 (7.01%) Degree
2 44 (3.63%) A+ Certification
3 40 (3.30%) Security Cleared
4 32 (2.64%) Microsoft Certification
5 23 (1.90%) SC Cleared
6 12 (0.99%) Microsoft Certified Professional
7 11 (0.91%) ITIL Foundation Certificate
8 8 (0.66%) Computer Science Degree
9 7 (0.58%) CCNA
9 7 (0.58%) Cisco Certification
9 7 (0.58%) ITIL Certification
9 7 (0.58%) Network+ Certification
10 6 (0.50%) MBCS
11 4 (0.33%) DV Cleared
11 4 (0.33%) HNC
12 3 (0.25%) Azure Certification
12 3 (0.25%) BPSS Clearance
13 1 (0.083%) MCSA
13 1 (0.083%) MCSE
13 1 (0.083%) Oracle Certification
Quality Assurance & Compliance
1 45 (3.71%) SLA
2 23 (1.90%) ISO/IEC 27001
3 19 (1.57%) Cyber Essentials
4 15 (1.24%) Data Quality
5 7 (0.58%) Cyber Essentials PLUS
5 7 (0.58%) QA
6 5 (0.41%) GDPR
7 4 (0.33%) Accessibility
8 2 (0.17%) PCI DSS
9 1 (0.083%) DICOM
9 1 (0.083%) PMO
System Software
1 237 (19.55%) Active Directory
2 23 (1.90%) Hyper-V
3 17 (1.40%) VMware Infrastructure
4 6 (0.50%) Firmware
4 6 (0.50%) XenApp
5 5 (0.41%) Virtual Desktop
6 3 (0.25%) Docker
6 3 (0.25%) Microsoft Virtual Server
6 3 (0.25%) Virtual Servers
6 3 (0.25%) vSphere
7 1 (0.083%) BitLocker
Systems Management
1 75 (6.19%) Microsoft Intune
2 18 (1.49%) SCCM
3 7 (0.58%) Single Sign-On
4 6 (0.50%) Kibana
5 5 (0.41%) Jamf Pro
6 2 (0.17%) Grafana
7 1 (0.083%) Autotask
7 1 (0.083%) Cisco CUCM
7 1 (0.083%) Failover Clustering
7 1 (0.083%) FortiGate
7 1 (0.083%) Microsoft Clustering
7 1 (0.083%) Terraform
Vendors
1 430 (35.48%) Microsoft
2 58 (4.79%) ServiceNow
3 44 (3.63%) Oracle
4 27 (2.23%) VMware
5 24 (1.98%) iManage
6 23 (1.90%) SAP
7 22 (1.82%) Citrix
8 20 (1.65%) Cisco
9 16 (1.32%) Apple
10 15 (1.24%) Google
11 14 (1.16%) Epicor
11 14 (1.16%) Sage
11 14 (1.16%) Starlink
12 13 (1.07%) IFS
12 13 (1.07%) Salesforce
13 12 (0.99%) Aderant
13 12 (0.99%) IBM
13 12 (0.99%) Meraki
14 11 (0.91%) Polycom
15 10 (0.83%) IBM Sterling