Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 11 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Jul 2026
Same period 2025 Same period 2024
Rank 152 130 189
Rank change year-on-year -22 +59 +26
Permanent jobs requiring a Support Analyst 1,166 1,063 1,263
As % of all permanent jobs in England 1.34% 2.46% 1.42%
As % of the Job Titles category 1.42% 2.72% 1.50%
Number of salaries quoted 960 903 1,002
10th Percentile £26,000 £25,000 £24,250
25th Percentile £29,750 £28,000 £27,500
Median annual salary (50th Percentile) £35,000 £34,965 £35,000
Median % change year-on-year +0.10% -0.10% -
75th Percentile £42,500 £46,250 £47,500
90th Percentile £48,750 £57,500 £62,250
UK median annual salary £35,000 £34,500 £35,000
% change year-on-year +1.45% -1.43% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 82,278 39,084 83,945
% of permanent jobs with a recognized job title 94.27% 90.38% 94.58%
Number of salaries quoted 57,869 23,488 61,455
10th Percentile £30,000 £28,750 £28,750
25th Percentile £40,000 £38,500 £38,750
Median annual salary (50th Percentile) £57,500 £55,000 £53,000
Median % change year-on-year +4.55% +3.77% -11.67%
75th Percentile £75,250 £75,246 £71,250
90th Percentile £97,500 £97,500 £90,000
UK median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% -12.50%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 11 July 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 11 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +35 310 £32,500 -7.14% 35
North of England -9 225 £35,000 +16.67% 24
London -41 220 £42,500 -10.53% 40
Midlands -29 161 £35,000 +16.67% 22
South West -25 145 £32,500 +1.71% 11
Yorkshire -9 119 £35,000 +22.81% 4
North West +14 105 £37,500 +13.64% 18
East of England -13 105 £30,000 +1.69% 10
East Midlands -24 85 £33,500 +13.56% 13
West Midlands -31 76 £37,500 +13.64% 9
North East -71 1 £43,500 +24.29% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 11 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 414 (35.51%) Microsoft
2 368 (31.56%) Windows
3 343 (29.42%) Microsoft 365
4 287 (24.61%) Problem-Solving
5 243 (20.84%) SQL
6 234 (20.07%) Active Directory
7 187 (16.04%) ITIL
8 181 (15.52%) Azure
9 162 (13.89%) Continuous Improvement
10 156 (13.38%) Customer Service
11 134 (11.49%) ERP
12 122 (10.46%) Microsoft Office
13 117 (10.03%) ITSM
14 112 (9.61%) Windows Server
15 107 (9.18%) Degree
16 98 (8.40%) Entra ID
17 92 (7.89%) Service Management
18 90 (7.72%) SharePoint
19 88 (7.55%) Windows 10
20 79 (6.78%) Power Platform
20 79 (6.78%) SQL Server
21 78 (6.69%) Microsoft Exchange
22 77 (6.60%) Process Improvement
23 74 (6.35%) Business Intelligence
24 70 (6.00%) Microsoft Intune
25 64 (5.49%) Incident Management
25 64 (5.49%) Microsoft Excel
26 60 (5.15%) Change Management
27 57 (4.89%) SaaS
27 57 (4.89%) SLA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 90 (7.72%) SharePoint
2 78 (6.69%) Microsoft Exchange
3 25 (2.14%) IIS
4 12 (1.03%) Confluence
5 11 (0.94%) Skype for Business
6 5 (0.43%) CMS
7 3 (0.26%) SAS
8 2 (0.17%) Tomcat
Applications
1 122 (10.46%) Microsoft Office
2 64 (5.49%) Microsoft Excel
3 20 (1.72%) Microsoft PowerPoint
4 3 (0.26%) Photoshop
5 1 (0.086%) Revit
5 1 (0.086%) Siemens NX
Business Applications
1 20 (1.72%) Dynamics CRM
2 14 (1.20%) Oracle Retail
3 13 (1.11%) Unit4 Business World
4 12 (1.03%) Visualfiles
5 11 (0.94%) Dynamics AX
6 10 (0.86%) Elite 3E
6 10 (0.86%) NetSuite
6 10 (0.86%) Oracle Financials
7 9 (0.77%) NEC Housing
8 8 (0.69%) Oracle EBS
9 6 (0.51%) Endur
9 6 (0.51%) Oracle Assets
9 6 (0.51%) Oracle Receivables
10 5 (0.43%) Magento
10 5 (0.43%) SAP Business One
10 5 (0.43%) Shopify
11 4 (0.34%) Dynamics NAV
11 4 (0.34%) Infor M3
11 4 (0.34%) JDE World
11 4 (0.34%) Oracle EBS R12
Cloud Services
1 343 (29.42%) Microsoft 365
2 181 (15.52%) Azure
3 98 (8.40%) Entra ID
4 79 (6.78%) Power Platform
5 57 (4.89%) SaaS
6 54 (4.63%) Dynamics 365
7 45 (3.86%) OneDrive
8 25 (2.14%) Power Automate
9 21 (1.80%) PowerApps
10 18 (1.54%) AWS
11 13 (1.11%) Microsoft Copilot
12 11 (0.94%) IaaS
12 11 (0.94%) PaaS
13 10 (0.86%) ClickUp
14 8 (0.69%) Boomi
14 8 (0.69%) dbt
14 8 (0.69%) GCP
14 8 (0.69%) iPaaS
14 8 (0.69%) Workato
15 7 (0.60%) Mimecast
Communications & Networking
1 51 (4.37%) DNS
2 46 (3.95%) DHCP
2 46 (3.95%) VPN
3 43 (3.69%) Firewall
4 37 (3.17%) TCP/IP
5 34 (2.92%) WAN
6 27 (2.32%) VoIP
7 23 (1.97%) Broadband
8 21 (1.80%) LAN
8 21 (1.80%) Wi-Fi
9 20 (1.72%) Unified Communications
10 19 (1.63%) 4G
11 17 (1.46%) VLAN
12 14 (1.20%) WebEx
13 11 (0.94%) Skype
14 7 (0.60%) Network Security
14 7 (0.60%) SD-WAN
14 7 (0.60%) Wireless
15 6 (0.51%) Structured Cabling
16 5 (0.43%) WinSCP
Database & Business Intelligence
1 79 (6.78%) SQL Server
2 56 (4.80%) Power BI
3 26 (2.23%) Crystal Reports
4 17 (1.46%) Relational Database
5 14 (1.20%) SQL Server Reporting Services
6 13 (1.11%) SQL Server Integration Services
7 10 (0.86%) Data Warehouse
7 10 (0.86%) Metabase
8 8 (0.69%) PostgreSQL
9 7 (0.60%) BusinessObjects
9 7 (0.60%) Power Query
10 5 (0.43%) MySQL
11 4 (0.34%) Db2
11 4 (0.34%) Oracle Reports
12 3 (0.26%) Oracle Database
13 2 (0.17%) Azure SQL Database
13 2 (0.17%) Qlik Sense
13 2 (0.17%) Tableau
14 1 (0.086%) SQL Server Analysis Services
Development Applications
1 55 (4.72%) JIRA
2 10 (0.86%) Visual Studio
3 4 (0.34%) Eclipse
3 4 (0.34%) Git
3 4 (0.34%) Oracle Forms
3 4 (0.34%) Toad
4 2 (0.17%) Rational Rhapsody
5 1 (0.086%) SQL Server Management Studio (SSMS)
General
1 355 (30.45%) Social Skills
2 188 (16.12%) Finance
3 142 (12.18%) Analytical Skills
4 85 (7.29%) Manufacturing
5 75 (6.43%) Legal
6 68 (5.83%) Law
7 58 (4.97%) Retail
8 53 (4.55%) Organisational Skills
9 50 (4.29%) Documentation Skills
10 26 (2.23%) Banking
11 22 (1.89%) Advertising
12 19 (1.63%) Telecoms
13 10 (0.86%) Legal Technology
14 9 (0.77%) Automotive
14 9 (0.77%) General Ledger
14 9 (0.77%) Local Government
15 8 (0.69%) International Banking
15 8 (0.69%) Public Sector
16 7 (0.60%) Inclusion and Diversity
16 7 (0.60%) Social Housing
Libraries, Frameworks & Software Standards
1 23 (1.97%) .NET
1 23 (1.97%) Web Services
1 23 (1.97%) XML
2 17 (1.46%) HTML
3 16 (1.37%) CSS
4 13 (1.11%) Middleware
5 11 (0.94%) REST
6 10 (0.86%) .NET Framework
7 8 (0.69%) SOAP
8 7 (0.60%) FIX Protocol
9 4 (0.34%) EDI
9 4 (0.34%) Elastic Stack
9 4 (0.34%) JSON
10 3 (0.26%) Kafka
11 2 (0.17%) 802.1X
12 1 (0.086%) SAP CAF
12 1 (0.086%) XSL
Miscellaneous
1 68 (5.83%) Onboarding
2 56 (4.80%) Driving Licence
3 35 (3.00%) Video Conferencing
4 27 (2.32%) Analytical Mindset
5 26 (2.23%) Self-Motivation
6 23 (1.97%) Management Information System
7 22 (1.89%) Client/Server
8 13 (1.11%) NHS
9 11 (0.94%) Hybrid Cloud
10 10 (0.86%) Data Structures
10 10 (0.86%) Low-Code
11 8 (0.69%) Enterprise Software
11 8 (0.69%) Housing Association
12 7 (0.60%) Renewable Energy
13 6 (0.51%) Manufacturing Execution System
13 6 (0.51%) Operational Technology
14 5 (0.43%) Blog
14 5 (0.43%) Data Centre
14 5 (0.43%) Data Protection Act
14 5 (0.43%) Legacy Systems
Operating Systems
1 368 (31.56%) Windows
2 112 (9.61%) Windows Server
3 88 (7.55%) Windows 10
4 41 (3.52%) Android
5 36 (3.09%) Linux
6 17 (1.46%) Windows Server 2019
7 13 (1.11%) Mac OS
8 12 (1.03%) Apple iOS
9 4 (0.34%) Unix
10 1 (0.086%) Windows Server 2012
Processes & Methodologies
1 287 (24.61%) Problem-Solving
2 187 (16.04%) ITIL
3 162 (13.89%) Continuous Improvement
4 156 (13.38%) Customer Service
5 134 (11.49%) ERP
6 117 (10.03%) ITSM
7 92 (7.89%) Service Management
8 77 (6.60%) Process Improvement
9 74 (6.35%) Business Intelligence
10 64 (5.49%) Incident Management
11 60 (5.15%) Change Management
12 51 (4.37%) CRM
13 49 (4.20%) Service Delivery
14 44 (3.77%) Cybersecurity
15 41 (3.52%) Data Management
16 38 (3.26%) Root Cause Analysis
17 37 (3.17%) Data Analysis
18 36 (3.09%) Stakeholder Engagement
18 36 (3.09%) Workflow
19 34 (2.92%) User Acceptance Testing
Programming Languages
1 243 (20.84%) SQL
2 38 (3.26%) PowerShell
3 29 (2.49%) C#
4 23 (1.97%) JavaScript
5 13 (1.11%) T-SQL
6 12 (1.03%) PL/SQL
6 12 (1.03%) Python
7 7 (0.60%) PHP
8 6 (0.51%) VB.NET
9 5 (0.43%) C++
10 4 (0.34%) Delphi
10 4 (0.34%) Pascal
11 3 (0.26%) VBA
12 2 (0.17%) Java
12 2 (0.17%) Tcl
13 1 (0.086%) R
13 1 (0.086%) VB
Qualifications
1 107 (9.18%) Degree
2 48 (4.12%) Security Cleared
3 45 (3.86%) A+ Certification
4 31 (2.66%) Microsoft Certification
5 24 (2.06%) SC Cleared
6 13 (1.11%) Microsoft Certified Professional
7 9 (0.77%) Computer Science Degree
8 7 (0.60%) ITIL Foundation Certificate
9 6 (0.51%) CCNA
9 6 (0.51%) Cisco Certification
9 6 (0.51%) MBCS
10 5 (0.43%) DV Cleared
10 5 (0.43%) HNC
11 3 (0.26%) Azure Certification
11 3 (0.26%) ITIL Certification
11 3 (0.26%) Network+ Certification
12 2 (0.17%) BPSS Clearance
12 2 (0.17%) Oracle Certification
13 1 (0.086%) MCSA
13 1 (0.086%) MCSE
Quality Assurance & Compliance
1 57 (4.89%) SLA
2 22 (1.89%) ISO/IEC 27001
3 18 (1.54%) Cyber Essentials
3 18 (1.54%) Data Quality
4 7 (0.60%) Cyber Essentials PLUS
4 7 (0.60%) QA
5 5 (0.43%) GDPR
6 4 (0.34%) Accessibility
6 4 (0.34%) Actionable Recommendations
7 2 (0.17%) PCI DSS
8 1 (0.086%) DICOM
8 1 (0.086%) PMO
System Software
1 234 (20.07%) Active Directory
2 20 (1.72%) Hyper-V
3 16 (1.37%) VMware Infrastructure
4 6 (0.51%) Firmware
4 6 (0.51%) Virtual Desktop
5 5 (0.43%) XenApp
6 3 (0.26%) BitLocker
6 3 (0.26%) Docker
6 3 (0.26%) Microsoft Virtual Server
6 3 (0.26%) Virtual Servers
7 1 (0.086%) vSphere
Systems Management
1 70 (6.00%) Microsoft Intune
2 21 (1.80%) SCCM
3 7 (0.60%) Single Sign-On
4 6 (0.51%) Kibana
5 2 (0.17%) Jamf Pro
6 1 (0.086%) Autotask
6 1 (0.086%) Cisco CUCM
6 1 (0.086%) Failover Clustering
6 1 (0.086%) FortiGate
6 1 (0.086%) Grafana
6 1 (0.086%) Microsoft Clustering
6 1 (0.086%) Terraform
Vendors
1 414 (35.51%) Microsoft
2 53 (4.55%) ServiceNow
3 30 (2.57%) Oracle
4 25 (2.14%) iManage
5 21 (1.80%) VMware
6 19 (1.63%) Apple
6 19 (1.63%) Cisco
6 19 (1.63%) Starlink
7 18 (1.54%) SAP
8 17 (1.46%) Citrix
9 13 (1.11%) Salesforce
10 12 (1.03%) Epicor
10 12 (1.03%) IBM
11 11 (0.94%) Aderant
11 11 (0.94%) SolarWinds
12 10 (0.86%) Google
12 10 (0.86%) IBM Sterling
12 10 (0.86%) IFS
12 10 (0.86%) Intapp
12 10 (0.86%) Sage