Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 13 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Jul 2026
Same period 2025 Same period 2024
Rank 153 130 193
Rank change year-on-year -23 +63 +27
Permanent jobs requiring a Support Analyst 1,166 1,074 1,255
As % of all permanent jobs in England 1.33% 2.47% 1.42%
As % of the Job Titles category 1.41% 2.74% 1.50%
Number of salaries quoted 960 912 995
10th Percentile £26,000 £25,000 £24,000
25th Percentile £30,000 £28,000 £27,500
Median annual salary (50th Percentile) £35,000 £34,500 £35,000
Median % change year-on-year +1.45% -1.43% -
75th Percentile £42,500 £46,313 £47,500
90th Percentile £48,750 £57,500 £60,000
UK median annual salary £35,000 £34,250 £35,000
% change year-on-year +2.19% -2.14% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 82,580 39,236 83,654
% of permanent jobs with a recognized job title 94.27% 90.36% 94.59%
Number of salaries quoted 58,047 23,648 61,154
10th Percentile £30,000 £28,750 £28,750
25th Percentile £40,000 £38,500 £38,750
Median annual salary (50th Percentile) £57,500 £55,000 £53,000
Median % change year-on-year +4.55% +3.77% -11.67%
75th Percentile £75,250 £75,000 £71,250
90th Percentile £97,500 £97,500 £90,000
UK median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% -12.50%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 13 July 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 13 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +40 308 £34,500 -1.43% 33
North of England -10 228 £35,000 +17.65% 27
London -56 217 £42,500 -10.53% 37
Midlands -25 162 £35,000 +16.67% 21
South West -30 145 £32,500 +1.71% 11
Yorkshire -18 119 £35,000 +22.81% 6
North West +8 108 £37,500 +13.64% 19
East of England -14 106 £30,000 +1.69% 9
East Midlands -23 87 £35,000 +18.64% 12
West Midlands -36 75 £37,500 +13.64% 9
North East -73 1 £43,500 +24.29% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 13 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 411 (35.25%) Microsoft
2 364 (31.22%) Windows
3 340 (29.16%) Microsoft 365
4 289 (24.79%) Problem-Solving
5 246 (21.10%) SQL
6 232 (19.90%) Active Directory
7 185 (15.87%) ITIL
8 181 (15.52%) Azure
9 165 (14.15%) Continuous Improvement
10 156 (13.38%) Customer Service
11 137 (11.75%) ERP
12 119 (10.21%) Microsoft Office
13 114 (9.78%) ITSM
14 112 (9.61%) Windows Server
15 106 (9.09%) Degree
16 98 (8.40%) Entra ID
17 91 (7.80%) Service Management
18 89 (7.63%) SharePoint
19 86 (7.38%) Windows 10
20 80 (6.86%) Power Platform
21 79 (6.78%) SQL Server
22 78 (6.69%) Microsoft Exchange
22 78 (6.69%) Process Improvement
23 76 (6.52%) Business Intelligence
24 71 (6.09%) Microsoft Intune
25 65 (5.57%) Microsoft Excel
26 62 (5.32%) Incident Management
27 60 (5.15%) Change Management
28 59 (5.06%) SaaS
29 58 (4.97%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 89 (7.63%) SharePoint
2 78 (6.69%) Microsoft Exchange
3 25 (2.14%) IIS
4 12 (1.03%) Confluence
5 11 (0.94%) Skype for Business
6 5 (0.43%) CMS
7 3 (0.26%) SAS
8 2 (0.17%) Tomcat
Applications
1 119 (10.21%) Microsoft Office
2 65 (5.57%) Microsoft Excel
3 19 (1.63%) Microsoft PowerPoint
4 3 (0.26%) Photoshop
5 1 (0.086%) Revit
5 1 (0.086%) Siemens NX
Business Applications
1 20 (1.72%) Dynamics CRM
2 14 (1.20%) Oracle Retail
3 13 (1.11%) Unit4 Business World
3 13 (1.11%) Visualfiles
4 11 (0.94%) Dynamics AX
4 11 (0.94%) NetSuite
5 10 (0.86%) Elite 3E
5 10 (0.86%) Oracle Financials
6 9 (0.77%) NEC Housing
7 8 (0.69%) Oracle EBS
8 6 (0.51%) Endur
8 6 (0.51%) Oracle Assets
8 6 (0.51%) Oracle Receivables
9 5 (0.43%) Magento
9 5 (0.43%) SAP Business One
9 5 (0.43%) Shopify
10 4 (0.34%) Dynamics GP
10 4 (0.34%) Dynamics NAV
10 4 (0.34%) JDE World
10 4 (0.34%) Primavera
Cloud Services
1 340 (29.16%) Microsoft 365
2 181 (15.52%) Azure
3 98 (8.40%) Entra ID
4 80 (6.86%) Power Platform
5 59 (5.06%) SaaS
6 52 (4.46%) Dynamics 365
7 45 (3.86%) OneDrive
8 25 (2.14%) Power Automate
9 21 (1.80%) PowerApps
10 18 (1.54%) AWS
11 13 (1.11%) Microsoft Copilot
12 11 (0.94%) IaaS
12 11 (0.94%) PaaS
13 10 (0.86%) ClickUp
14 8 (0.69%) Boomi
14 8 (0.69%) dbt
14 8 (0.69%) GCP
14 8 (0.69%) iPaaS
14 8 (0.69%) Workato
15 7 (0.60%) Mimecast
Communications & Networking
1 50 (4.29%) DNS
2 46 (3.95%) VPN
3 45 (3.86%) DHCP
4 42 (3.60%) Firewall
5 37 (3.17%) TCP/IP
6 34 (2.92%) WAN
7 26 (2.23%) VoIP
8 23 (1.97%) Broadband
9 21 (1.80%) LAN
9 21 (1.80%) Wi-Fi
10 20 (1.72%) Unified Communications
11 19 (1.63%) 4G
12 17 (1.46%) VLAN
13 14 (1.20%) WebEx
14 11 (0.94%) Skype
15 7 (0.60%) Network Security
15 7 (0.60%) SD-WAN
15 7 (0.60%) Wireless
16 6 (0.51%) Structured Cabling
17 5 (0.43%) WinSCP
Database & Business Intelligence
1 79 (6.78%) SQL Server
2 58 (4.97%) Power BI
3 26 (2.23%) Crystal Reports
4 17 (1.46%) Relational Database
5 14 (1.20%) SQL Server Reporting Services
6 13 (1.11%) SQL Server Integration Services
7 10 (0.86%) Data Warehouse
7 10 (0.86%) Metabase
8 8 (0.69%) PostgreSQL
9 7 (0.60%) BusinessObjects
9 7 (0.60%) Power Query
10 5 (0.43%) MySQL
11 4 (0.34%) Db2
11 4 (0.34%) Oracle Reports
12 3 (0.26%) Oracle Database
13 2 (0.17%) Azure SQL Database
13 2 (0.17%) Qlik Sense
13 2 (0.17%) Tableau
14 1 (0.086%) SQL Server Analysis Services
Development Applications
1 54 (4.63%) JIRA
2 10 (0.86%) Visual Studio
3 4 (0.34%) Eclipse
3 4 (0.34%) Git
3 4 (0.34%) Oracle Forms
3 4 (0.34%) Toad
4 2 (0.17%) Rational Rhapsody
5 1 (0.086%) SQL Server Management Studio (SSMS)
General
1 359 (30.79%) Social Skills
2 187 (16.04%) Finance
3 142 (12.18%) Analytical Skills
4 85 (7.29%) Manufacturing
5 74 (6.35%) Legal
6 66 (5.66%) Law
7 58 (4.97%) Retail
8 55 (4.72%) Organisational Skills
9 50 (4.29%) Documentation Skills
10 27 (2.32%) Banking
11 23 (1.97%) Advertising
12 18 (1.54%) Telecoms
13 10 (0.86%) Legal Technology
14 9 (0.77%) Automotive
14 9 (0.77%) General Ledger
14 9 (0.77%) Local Government
15 8 (0.69%) Front Office
15 8 (0.69%) International Banking
15 8 (0.69%) Public Sector
16 7 (0.60%) Social Housing
Libraries, Frameworks & Software Standards
1 23 (1.97%) .NET
1 23 (1.97%) Web Services
1 23 (1.97%) XML
2 17 (1.46%) HTML
3 16 (1.37%) CSS
4 13 (1.11%) Middleware
5 11 (0.94%) REST
6 10 (0.86%) .NET Framework
7 8 (0.69%) FIX Protocol
7 8 (0.69%) SOAP
8 4 (0.34%) EDI
8 4 (0.34%) Elastic Stack
8 4 (0.34%) JSON
9 3 (0.26%) Kafka
10 2 (0.17%) 802.1X
11 1 (0.086%) SAP CAF
11 1 (0.086%) XSL
Miscellaneous
1 69 (5.92%) Onboarding
2 57 (4.89%) Driving Licence
3 34 (2.92%) Video Conferencing
4 27 (2.32%) Analytical Mindset
4 27 (2.32%) Self-Motivation
5 23 (1.97%) Management Information System
6 22 (1.89%) Client/Server
7 13 (1.11%) NHS
8 11 (0.94%) Hybrid Cloud
9 10 (0.86%) Data Structures
9 10 (0.86%) Low-Code
10 8 (0.69%) Enterprise Software
10 8 (0.69%) Housing Association
11 7 (0.60%) Renewable Energy
12 6 (0.51%) Fixed Income
12 6 (0.51%) Manufacturing Execution System
12 6 (0.51%) Operational Technology
13 5 (0.43%) Data Centre
13 5 (0.43%) Data Protection Act
13 5 (0.43%) Legacy Systems
Operating Systems
1 364 (31.22%) Windows
2 112 (9.61%) Windows Server
3 86 (7.38%) Windows 10
4 41 (3.52%) Android
5 38 (3.26%) Linux
6 17 (1.46%) Windows Server 2019
7 13 (1.11%) Mac OS
8 12 (1.03%) Apple iOS
9 4 (0.34%) Unix
10 1 (0.086%) Windows Server 2012
Processes & Methodologies
1 289 (24.79%) Problem-Solving
2 185 (15.87%) ITIL
3 165 (14.15%) Continuous Improvement
4 156 (13.38%) Customer Service
5 137 (11.75%) ERP
6 114 (9.78%) ITSM
7 91 (7.80%) Service Management
8 78 (6.69%) Process Improvement
9 76 (6.52%) Business Intelligence
10 62 (5.32%) Incident Management
11 60 (5.15%) Change Management
12 52 (4.46%) CRM
13 49 (4.20%) Service Delivery
14 44 (3.77%) Cybersecurity
15 40 (3.43%) Data Management
16 38 (3.26%) Root Cause Analysis
17 37 (3.17%) Data Analysis
18 36 (3.09%) Stakeholder Engagement
18 36 (3.09%) Workflow
19 35 (3.00%) User Acceptance Testing
Programming Languages
1 246 (21.10%) SQL
2 39 (3.34%) PowerShell
3 29 (2.49%) C#
4 23 (1.97%) JavaScript
5 13 (1.11%) T-SQL
6 12 (1.03%) PL/SQL
6 12 (1.03%) Python
7 7 (0.60%) PHP
8 6 (0.51%) C++
8 6 (0.51%) VB.NET
9 4 (0.34%) Delphi
9 4 (0.34%) Pascal
10 3 (0.26%) VBA
11 2 (0.17%) Java
11 2 (0.17%) Tcl
12 1 (0.086%) R
12 1 (0.086%) VB
Qualifications
1 106 (9.09%) Degree
2 46 (3.95%) Security Cleared
3 43 (3.69%) A+ Certification
4 31 (2.66%) Microsoft Certification
5 23 (1.97%) SC Cleared
6 13 (1.11%) Microsoft Certified Professional
7 9 (0.77%) Computer Science Degree
8 7 (0.60%) ITIL Foundation Certificate
9 6 (0.51%) CCNA
9 6 (0.51%) Cisco Certification
9 6 (0.51%) MBCS
10 5 (0.43%) HNC
11 4 (0.34%) DV Cleared
12 3 (0.26%) Azure Certification
12 3 (0.26%) ITIL Certification
12 3 (0.26%) Network+ Certification
13 2 (0.17%) BPSS Clearance
13 2 (0.17%) Oracle Certification
14 1 (0.086%) MCSA
14 1 (0.086%) MCSE
Quality Assurance & Compliance
1 55 (4.72%) SLA
2 22 (1.89%) ISO/IEC 27001
3 18 (1.54%) Cyber Essentials
3 18 (1.54%) Data Quality
4 7 (0.60%) Cyber Essentials PLUS
4 7 (0.60%) QA
5 5 (0.43%) GDPR
6 4 (0.34%) Accessibility
6 4 (0.34%) Actionable Recommendations
7 2 (0.17%) PCI DSS
8 1 (0.086%) DICOM
8 1 (0.086%) PMO
System Software
1 232 (19.90%) Active Directory
2 20 (1.72%) Hyper-V
3 16 (1.37%) VMware Infrastructure
4 6 (0.51%) Firmware
4 6 (0.51%) Virtual Desktop
5 5 (0.43%) XenApp
6 3 (0.26%) BitLocker
6 3 (0.26%) Docker
6 3 (0.26%) Microsoft Virtual Server
6 3 (0.26%) Virtual Servers
7 1 (0.086%) vSphere
Systems Management
1 71 (6.09%) Microsoft Intune
2 20 (1.72%) SCCM
3 7 (0.60%) Single Sign-On
4 6 (0.51%) Kibana
5 2 (0.17%) Jamf Pro
6 1 (0.086%) Autotask
6 1 (0.086%) Cisco CUCM
6 1 (0.086%) Failover Clustering
6 1 (0.086%) FortiGate
6 1 (0.086%) Grafana
6 1 (0.086%) Microsoft Clustering
6 1 (0.086%) Terraform
Vendors
1 411 (35.25%) Microsoft
2 52 (4.46%) ServiceNow
3 30 (2.57%) Oracle
4 25 (2.14%) iManage
5 21 (1.80%) VMware
6 19 (1.63%) Apple
6 19 (1.63%) Cisco
6 19 (1.63%) Starlink
7 18 (1.54%) SAP
8 17 (1.46%) Citrix
9 13 (1.11%) Salesforce
10 12 (1.03%) Epicor
10 12 (1.03%) IBM
11 11 (0.94%) Aderant
11 11 (0.94%) Sage
11 11 (0.94%) SolarWinds
12 10 (0.86%) Google
12 10 (0.86%) IBM Sterling
12 10 (0.86%) IFS
12 10 (0.86%) Intapp