Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 20 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 May 2026
Same period 2025 Same period 2024
Rank 155 152 190
Rank change year-on-year -3 +38 +57
Permanent jobs requiring a Support Analyst 1,060 903 1,316
As % of all permanent jobs in England 1.29% 2.29% 1.55%
As % of the Job Titles category 1.38% 2.55% 1.64%
Number of salaries quoted 842 751 1,081
10th Percentile £26,250 £24,750 £24,250
25th Percentile £30,000 £28,000 £27,250
Median annual salary (50th Percentile) £35,000 £35,000 £35,000
75th Percentile £42,500 £48,105 £47,500
90th Percentile £49,875 £58,750 £57,500
UK median annual salary £35,000 £35,000 £35,000
% change year-on-year - - +2.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 76,690 35,411 80,085
% of permanent jobs with a recognized job title 93.31% 89.88% 94.51%
Number of salaries quoted 51,901 20,912 60,748
10th Percentile £30,000 £30,000 £28,500
25th Percentile £40,000 £41,250 £38,086
Median annual salary (50th Percentile) £55,000 £57,500 £53,500
Median % change year-on-year -4.35% +7.48% -12.01%
75th Percentile £75,000 £77,500 £71,250
90th Percentile £96,250 £100,000 £90,519
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 20 May 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 20 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +64 300 £32,500 -7.14% 29
London -51 213 £41,000 -13.68% 25
North of England -18 176 £35,000 +22.81% 24
Midlands -8 164 £35,000 +16.67% 16
South West -14 123 £32,500 +8.33% 11
West Midlands -10 101 £35,000 +16.67% 10
Yorkshire -39 88 £30,000 +5.26% 12
North West +23 87 £35,000 +11.55% 11
East of England -16 83 £30,000 -7.69% 4
East Midlands -12 63 £35,000 +22.81% 6
North East -54 1 £43,500 +47.46% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 20 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 349 (32.92%) Microsoft
2 313 (29.53%) Windows
3 281 (26.51%) Microsoft 365
4 240 (22.64%) Problem-Solving
5 210 (19.81%) SQL
6 200 (18.87%) Active Directory
7 176 (16.60%) ITIL
8 162 (15.28%) Azure
9 136 (12.83%) Customer Service
10 131 (12.36%) ERP
11 114 (10.75%) Continuous Improvement
11 114 (10.75%) Microsoft Office
12 111 (10.47%) ITSM
13 101 (9.53%) Degree
14 88 (8.30%) Entra ID
15 84 (7.92%) Windows 10
16 81 (7.64%) Windows Server
17 77 (7.26%) Change Management
17 77 (7.26%) SQL Server
18 76 (7.17%) Process Improvement
19 73 (6.89%) Service Management
20 71 (6.70%) Power Platform
21 69 (6.51%) SharePoint
22 68 (6.42%) Microsoft Exchange
23 64 (6.04%) Business Intelligence
24 59 (5.57%) Microsoft Excel
24 59 (5.57%) SLA
25 57 (5.38%) JIRA
25 57 (5.38%) Microsoft Intune
26 51 (4.81%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 69 (6.51%) SharePoint
2 68 (6.42%) Microsoft Exchange
3 19 (1.79%) IIS
4 12 (1.13%) Skype for Business
5 10 (0.94%) Confluence
6 5 (0.47%) CMS
7 2 (0.19%) SAS
7 2 (0.19%) Tomcat
8 1 (0.094%) Moodle
8 1 (0.094%) Umbraco
Applications
1 114 (10.75%) Microsoft Office
2 59 (5.57%) Microsoft Excel
3 24 (2.26%) Microsoft PowerPoint
4 3 (0.28%) Photoshop
5 1 (0.094%) MS Visio
Business Applications
1 25 (2.36%) Dynamics CRM
2 15 (1.42%) Dynamics AX
2 15 (1.42%) NEC Housing
3 10 (0.94%) Unit4 Business World
3 10 (0.94%) Visualfiles
4 9 (0.85%) Elite 3E
4 9 (0.85%) Endur
4 9 (0.85%) Magento
4 9 (0.85%) Shopify
5 8 (0.75%) Dynamics NAV
5 8 (0.75%) NetSuite
6 6 (0.57%) SAP HR
6 6 (0.57%) SAP Payroll
7 5 (0.47%) SAP Business One
7 5 (0.47%) SAP S/4HANA
8 4 (0.38%) Exchequer
8 4 (0.38%) Fidessa
8 4 (0.38%) Infor M3
8 4 (0.38%) JDE World
8 4 (0.38%) Primavera
Cloud Services
1 281 (26.51%) Microsoft 365
2 162 (15.28%) Azure
3 88 (8.30%) Entra ID
4 71 (6.70%) Power Platform
5 41 (3.87%) Dynamics 365
6 34 (3.21%) OneDrive
6 34 (3.21%) SaaS
7 21 (1.98%) AWS
7 21 (1.98%) Power Automate
8 17 (1.60%) Google Workspace
9 13 (1.23%) PowerApps
10 12 (1.13%) PaaS
11 11 (1.04%) IaaS
12 10 (0.94%) ClickUp
12 10 (0.94%) dbt
13 8 (0.75%) Azure DevOps
13 8 (0.75%) Boomi
13 8 (0.75%) iPaaS
13 8 (0.75%) Microsoft Copilot
13 8 (0.75%) Workato
Communications & Networking
1 51 (4.81%) DNS
2 47 (4.43%) DHCP
3 38 (3.58%) VPN
4 32 (3.02%) TCP/IP
5 31 (2.92%) Firewall
6 21 (1.98%) WAN
7 20 (1.89%) VoIP
8 18 (1.70%) Unified Communications
9 15 (1.42%) Broadband
10 13 (1.23%) Wi-Fi
11 12 (1.13%) Skype
11 12 (1.13%) VLAN
11 12 (1.13%) WebEx
11 12 (1.13%) WinSCP
12 11 (1.04%) 4G
13 10 (0.94%) LAN
14 8 (0.75%) Wireless
15 7 (0.66%) Network Security
16 5 (0.47%) SD-WAN
17 4 (0.38%) RFID
Database & Business Intelligence
1 77 (7.26%) SQL Server
2 51 (4.81%) Power BI
3 25 (2.36%) Relational Database
4 19 (1.79%) Crystal Reports
5 16 (1.51%) SQL Server Integration Services
6 13 (1.23%) Metabase
6 13 (1.23%) SQL Server Reporting Services
7 10 (0.94%) Data Warehouse
7 10 (0.94%) Oracle Reports
8 8 (0.75%) PostgreSQL
9 7 (0.66%) BusinessObjects
9 7 (0.66%) Power Query
10 4 (0.38%) DB2
10 4 (0.38%) MySQL
11 3 (0.28%) Azure SQL Database
12 1 (0.094%) SQL Server Analysis Services
Development Applications
1 57 (5.38%) JIRA
2 13 (1.23%) Visual Studio
3 11 (1.04%) Git
4 4 (0.38%) LabVIEW
5 2 (0.19%) Eclipse
5 2 (0.19%) Rational Rhapsody
6 1 (0.094%) SQL Server Management Studio (SSMS)
General
1 287 (27.08%) Social Skills
2 170 (16.04%) Finance
3 117 (11.04%) Analytical Skills
4 75 (7.08%) Law
5 74 (6.98%) Manufacturing
6 65 (6.13%) Legal
7 49 (4.62%) Retail
8 42 (3.96%) Documentation Skills
9 38 (3.58%) Organisational Skills
10 32 (3.02%) Telecoms
11 20 (1.89%) Banking
12 16 (1.51%) Advertising
13 11 (1.04%) Local Government
14 9 (0.85%) Automotive
14 9 (0.85%) Back Office
15 8 (0.75%) Marketing
15 8 (0.75%) Social Housing
16 7 (0.66%) Public Sector
17 6 (0.57%) International Banking
18 5 (0.47%) Publishing
Libraries, Frameworks & Software Standards
1 22 (2.08%) .NET
2 17 (1.60%) Middleware
3 15 (1.42%) Web Services
4 11 (1.04%) REST
5 8 (0.75%) CSS
5 8 (0.75%) HTML
5 8 (0.75%) SOAP
6 6 (0.57%) FIX Protocol
7 5 (0.47%) EDI
8 4 (0.38%) Elastic Stack
8 4 (0.38%) JSON
8 4 (0.38%) XML
9 3 (0.28%) Kafka
10 2 (0.19%) .NET Framework
10 2 (0.19%) 802.1X
11 1 (0.094%) SAP CAF
Miscellaneous
1 62 (5.85%) Onboarding
2 49 (4.62%) Driving Licence
3 45 (4.25%) Video Conferencing
4 25 (2.36%) Management Information System
5 20 (1.89%) Analytical Mindset
6 19 (1.79%) Client/Server
7 14 (1.32%) NHS
7 14 (1.32%) Self-Motivation
8 12 (1.13%) Renewable Energy
9 10 (0.94%) Low-Code
10 9 (0.85%) EPoS
11 8 (0.75%) Hybrid Cloud
12 7 (0.66%) Enterprise Software
13 6 (0.57%) IoT
13 6 (0.57%) Mobile App
14 5 (0.47%) Data Protection Act
14 5 (0.47%) Housing Association
14 5 (0.47%) iSeries
15 4 (0.38%) Linux Command Line
15 4 (0.38%) Microsoft Licensing
Operating Systems
1 313 (29.53%) Windows
2 84 (7.92%) Windows 10
3 81 (7.64%) Windows Server
4 34 (3.21%) Android
5 28 (2.64%) Linux
6 14 (1.32%) Apple iOS
7 9 (0.85%) Mac OS
8 7 (0.66%) Windows Server 2019
9 2 (0.19%) Unix
10 1 (0.094%) Solaris
10 1 (0.094%) Ubuntu
10 1 (0.094%) Windows Server 2012
10 1 (0.094%) Windows Server 2016
Processes & Methodologies
1 240 (22.64%) Problem-Solving
2 176 (16.60%) ITIL
3 136 (12.83%) Customer Service
4 131 (12.36%) ERP
5 114 (10.75%) Continuous Improvement
6 111 (10.47%) ITSM
7 77 (7.26%) Change Management
8 76 (7.17%) Process Improvement
9 73 (6.89%) Service Management
10 64 (6.04%) Business Intelligence
11 47 (4.43%) CRM
12 43 (4.06%) Incident Management
13 38 (3.58%) Cybersecurity
13 38 (3.58%) Data Analysis
13 38 (3.58%) Service Delivery
14 37 (3.49%) Data Management
15 34 (3.21%) Computer Science
16 28 (2.64%) Document Management
16 28 (2.64%) Migration
17 26 (2.45%) Workflow
Programming Languages
1 210 (19.81%) SQL
2 35 (3.30%) PowerShell
3 21 (1.98%) T-SQL
4 17 (1.60%) C#
4 17 (1.60%) JavaScript
5 14 (1.32%) Python
6 13 (1.23%) VB.NET
7 8 (0.75%) PL/SQL
8 7 (0.66%) PHP
9 4 (0.38%) Delphi
9 4 (0.38%) Pascal
10 3 (0.28%) Java
10 3 (0.28%) VBA
11 2 (0.19%) Tcl
12 1 (0.094%) Bash
12 1 (0.094%) R
Qualifications
1 101 (9.53%) Degree
2 47 (4.43%) A+ Certification
3 41 (3.87%) Security Cleared
4 37 (3.49%) Microsoft Certification
5 24 (2.26%) SC Cleared
6 17 (1.60%) Microsoft Certified Professional
7 9 (0.85%) HNC
8 8 (0.75%) DV Cleared
9 7 (0.66%) Computer Science Degree
9 7 (0.66%) DBS Check
10 6 (0.57%) MBCS
11 5 (0.47%) MCSA
12 4 (0.38%) ITIL Foundation Certificate
12 4 (0.38%) MCSE
13 3 (0.28%) BPSS Clearance
13 3 (0.28%) ITIL Certification
14 2 (0.19%) Azure Certification
14 2 (0.19%) NVQ Level 3
14 2 (0.19%) Oracle Certification
15 1 (0.094%) CTC Cleared
Quality Assurance & Compliance
1 59 (5.57%) SLA
2 16 (1.51%) ISO/IEC 27001
3 12 (1.13%) Cyber Essentials
3 12 (1.13%) Data Quality
4 8 (0.75%) QA
5 6 (0.57%) Cyber Essentials PLUS
6 4 (0.38%) Actionable Recommendations
6 4 (0.38%) GDPR
7 3 (0.28%) Accessibility
8 1 (0.094%) DICOM
8 1 (0.094%) PMO
System Software
1 200 (18.87%) Active Directory
2 17 (1.60%) VMware Infrastructure
3 13 (1.23%) Hyper-V
4 6 (0.57%) Virtual Desktop
5 5 (0.47%) XenApp
6 3 (0.28%) BitLocker
6 3 (0.28%) Docker
7 2 (0.19%) Microsoft Virtual Server
7 2 (0.19%) Virtual Machines
7 2 (0.19%) Virtual Servers
8 1 (0.094%) vSphere
Systems Management
1 57 (5.38%) Microsoft Intune
2 27 (2.55%) SCCM
3 7 (0.66%) Single Sign-On
4 3 (0.28%) Kibana
5 2 (0.19%) Jamf Pro
6 1 (0.094%) AirWatch
6 1 (0.094%) EMC NetWorker
6 1 (0.094%) Grafana
6 1 (0.094%) Terraform
Vendors
1 349 (32.92%) Microsoft
2 47 (4.43%) ServiceNow
3 26 (2.45%) VMware
4 25 (2.36%) Oracle
4 25 (2.36%) SAP
5 19 (1.79%) Google
6 16 (1.51%) iManage
7 12 (1.13%) Apple
8 11 (1.04%) Citrix
8 11 (1.04%) ConnectWise
8 11 (1.04%) HubSpot
8 11 (1.04%) Northgate
8 11 (1.04%) Starlink
9 10 (0.94%) IFS
10 9 (0.85%) Intapp
10 9 (0.85%) SolarWinds
11 8 (0.75%) Aderant
11 8 (0.75%) Polycom
11 8 (0.75%) WooCommerce
12 7 (0.66%) MuleSoft