Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 7 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 Aug 2026
Same period 2025 Same period 2024
Rank 154 123 212
Rank change year-on-year -31 +89 -3
Permanent jobs requiring a Support Analyst 1,214 1,132 947
As % of all permanent jobs in England 1.30% 2.60% 1.30%
As % of the Job Titles category 1.38% 2.87% 1.37%
Number of salaries quoted 1,021 966 713
10th Percentile £26,250 £25,500 £24,000
25th Percentile £30,000 £28,000 £28,000
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £43,750 £45,000 £45,000
90th Percentile £50,000 £55,000 £67,500
UK median annual salary £35,000 £34,250 £35,000
% change year-on-year +2.19% -2.14% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 87,680 39,495 68,920
% of permanent jobs with a recognized job title 94.17% 90.66% 94.84%
Number of salaries quoted 61,622 23,904 47,397
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,754 £75,000 £72,500
90th Percentile £97,500 £96,250 £92,500
UK median annual salary £55,000 £55,000 £55,000
% change year-on-year - - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 7 August 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 7 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +33 308 £32,500 -7.14% 32
North of England -4 246 £35,000 +21.74% 28
London -52 229 £42,500 -10.53% 23
Midlands -33 174 £35,000 +7.69% 17
South West -37 140 £32,500 - 7
North West +37 134 £35,000 +6.06% 18
East of England -21 117 £30,000 +1.69% 14
Yorkshire -19 108 £35,000 +22.81% 10
East Midlands -25 97 £35,000 +18.64% 9
West Midlands -50 77 £37,500 +11.94% 8
North East -73 4 £30,000 -3.23% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 7 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 420 (34.60%) Microsoft
2 374 (30.81%) Windows
3 346 (28.50%) Microsoft 365
4 316 (26.03%) Problem-Solving
5 246 (20.26%) SQL
6 232 (19.11%) Active Directory
7 189 (15.57%) ITIL
8 177 (14.58%) Continuous Improvement
9 174 (14.33%) Azure
10 167 (13.76%) Customer Service
11 137 (11.29%) ERP
12 117 (9.64%) Windows Server
13 115 (9.47%) ITSM
14 111 (9.14%) Microsoft Office
15 98 (8.07%) Entra ID
16 97 (7.99%) Service Management
17 91 (7.50%) SharePoint
18 90 (7.41%) Degree
19 78 (6.43%) Microsoft Exchange
19 78 (6.43%) Windows 10
20 77 (6.34%) SQL Server
21 74 (6.10%) Microsoft Intune
22 73 (6.01%) Business Intelligence
23 70 (5.77%) Power Platform
24 66 (5.44%) Process Improvement
25 64 (5.27%) Microsoft Excel
26 62 (5.11%) Incident Management
27 57 (4.70%) Service Delivery
28 55 (4.53%) SaaS
28 55 (4.53%) ServiceNow

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (7.50%) SharePoint
2 78 (6.43%) Microsoft Exchange
3 26 (2.14%) IIS
4 12 (0.99%) Skype for Business
5 5 (0.41%) Confluence
6 4 (0.33%) CMS
7 3 (0.25%) SAS
8 2 (0.16%) Tomcat
9 1 (0.082%) Blackberry Enterprise Server
Applications
1 111 (9.14%) Microsoft Office
2 64 (5.27%) Microsoft Excel
3 21 (1.73%) Microsoft PowerPoint
4 3 (0.25%) Photoshop
5 1 (0.082%) Revit
5 1 (0.082%) Siemens NX
Business Applications
1 18 (1.48%) Dynamics CRM
2 15 (1.24%) Visualfiles
3 14 (1.15%) Oracle Retail
4 13 (1.07%) Unit4 Business World
5 11 (0.91%) NetSuite
6 10 (0.82%) Oracle Financials
7 9 (0.74%) Elite 3E
8 8 (0.66%) Dynamics AX
8 8 (0.66%) Oracle EBS
9 6 (0.49%) Infor M3
9 6 (0.49%) Oracle Assets
9 6 (0.49%) Oracle Receivables
10 5 (0.41%) NEC Housing
10 5 (0.41%) SAP Business One
10 5 (0.41%) Shopify
11 4 (0.33%) JDE World
11 4 (0.33%) Oracle Applications
11 4 (0.33%) Oracle EBS R12
11 4 (0.33%) Oracle Procure-to-Pay
11 4 (0.33%) Payment Gateway
Cloud Services
1 346 (28.50%) Microsoft 365
2 174 (14.33%) Azure
3 98 (8.07%) Entra ID
4 70 (5.77%) Power Platform
5 55 (4.53%) SaaS
6 54 (4.45%) Dynamics 365
7 43 (3.54%) OneDrive
8 21 (1.73%) Power Automate
8 21 (1.73%) PowerApps
9 15 (1.24%) AWS
9 15 (1.24%) Microsoft Copilot
10 11 (0.91%) IaaS
10 11 (0.91%) PaaS
11 10 (0.82%) Google Workspace
12 9 (0.74%) ClickUp
13 8 (0.66%) Boomi
13 8 (0.66%) GCP
13 8 (0.66%) iPaaS
13 8 (0.66%) Mimecast
13 8 (0.66%) Workato
Communications & Networking
1 46 (3.79%) DNS
1 46 (3.79%) Firewall
1 46 (3.79%) WAN
2 42 (3.46%) VPN
3 41 (3.38%) DHCP
4 39 (3.21%) TCP/IP
5 31 (2.55%) LAN
6 29 (2.39%) Wi-Fi
7 25 (2.06%) Unified Communications
7 25 (2.06%) VoIP
8 18 (1.48%) Broadband
9 16 (1.32%) 4G
10 15 (1.24%) VLAN
11 13 (1.07%) WebEx
12 12 (0.99%) SD-WAN
12 12 (0.99%) Skype
13 9 (0.74%) Wireless
14 7 (0.58%) Network Security
15 6 (0.49%) MPLS
15 6 (0.49%) Structured Cabling
Database & Business Intelligence
1 77 (6.34%) SQL Server
2 49 (4.04%) Power BI
3 27 (2.22%) Crystal Reports
4 13 (1.07%) Relational Database
5 12 (0.99%) SQL Server Integration Services
5 12 (0.99%) SQL Server Reporting Services
6 7 (0.58%) BusinessObjects
6 7 (0.58%) Data Warehouse
6 7 (0.58%) PostgreSQL
6 7 (0.58%) Power Query
7 6 (0.49%) Metabase
8 5 (0.41%) MySQL
9 4 (0.33%) Db2
9 4 (0.33%) Oracle Reports
10 3 (0.25%) Oracle Database
11 2 (0.16%) Qlik Sense
11 2 (0.16%) Tableau
12 1 (0.082%) SQL Server Analysis Services
Development Applications
1 43 (3.54%) JIRA
2 6 (0.49%) Visual Studio
3 4 (0.33%) Eclipse
3 4 (0.33%) Oracle Forms
3 4 (0.33%) Toad
4 2 (0.16%) Git
5 1 (0.082%) SQL Server Management Studio (SSMS)
General
1 380 (31.30%) Social Skills
2 183 (15.07%) Finance
3 148 (12.19%) Analytical Skills
4 78 (6.43%) Manufacturing
5 77 (6.34%) Legal
6 71 (5.85%) Law
7 60 (4.94%) Retail
8 54 (4.45%) Organisational Skills
9 51 (4.20%) Documentation Skills
10 30 (2.47%) Banking
11 20 (1.65%) Advertising
12 18 (1.48%) Telecoms
13 12 (0.99%) Legal Technology
14 11 (0.91%) Front Office
15 10 (0.82%) Automotive
16 9 (0.74%) Investment Banking
16 9 (0.74%) Local Government
17 8 (0.66%) International Banking
17 8 (0.66%) Public Sector
18 7 (0.58%) Social Housing
Libraries, Frameworks & Software Standards
1 24 (1.98%) Web Services
1 24 (1.98%) XML
2 22 (1.81%) .NET
3 21 (1.73%) HTML
4 18 (1.48%) CSS
5 13 (1.07%) FIX Protocol
6 12 (0.99%) .NET Framework
6 12 (0.99%) REST
7 9 (0.74%) SOAP
8 6 (0.49%) EDI
8 6 (0.49%) Middleware
9 3 (0.25%) Elastic Stack
9 3 (0.25%) JSON
9 3 (0.25%) Kafka
10 2 (0.16%) 802.1X
11 1 (0.082%) Oracle Fusion
11 1 (0.082%) SAP CAF
11 1 (0.082%) XSL
Miscellaneous
1 60 (4.94%) Onboarding
2 57 (4.70%) Driving Licence
3 32 (2.64%) Self-Motivation
4 30 (2.47%) Video Conferencing
5 25 (2.06%) Analytical Mindset
6 22 (1.81%) Client/Server
7 18 (1.48%) Management Information System
8 11 (0.91%) Hybrid Cloud
9 9 (0.74%) Fixed Income
10 8 (0.66%) CMDB
10 8 (0.66%) Data Structures
10 8 (0.66%) Enterprise Software
10 8 (0.66%) NHS
11 6 (0.49%) Housing Association
11 6 (0.49%) Manufacturing Execution System
11 6 (0.49%) Operational Technology
12 5 (0.41%) Blog
12 5 (0.41%) Legacy Systems
13 4 (0.33%) Data Protection Act
13 4 (0.33%) FMCG
Operating Systems
1 374 (30.81%) Windows
2 117 (9.64%) Windows Server
3 78 (6.43%) Windows 10
4 42 (3.46%) Linux
5 35 (2.88%) Android
6 17 (1.40%) Windows Server 2019
7 12 (0.99%) Mac OS
8 11 (0.91%) Apple iOS
9 6 (0.49%) Unix
10 2 (0.16%) CentOS
10 2 (0.16%) Rocky
10 2 (0.16%) Solaris
10 2 (0.16%) Ubuntu
11 1 (0.082%) Windows Server 2016
Processes & Methodologies
1 316 (26.03%) Problem-Solving
2 189 (15.57%) ITIL
3 177 (14.58%) Continuous Improvement
4 167 (13.76%) Customer Service
5 137 (11.29%) ERP
6 115 (9.47%) ITSM
7 97 (7.99%) Service Management
8 73 (6.01%) Business Intelligence
9 66 (5.44%) Process Improvement
10 62 (5.11%) Incident Management
11 57 (4.70%) Service Delivery
12 51 (4.20%) Change Management
13 49 (4.04%) CRM
14 45 (3.71%) Cybersecurity
15 39 (3.21%) Root Cause Analysis
16 38 (3.13%) Project Delivery
17 37 (3.05%) Stakeholder Engagement
17 37 (3.05%) User Acceptance Testing
18 32 (2.64%) Asset Management
18 32 (2.64%) Data Management
Programming Languages
1 246 (20.26%) SQL
2 40 (3.29%) PowerShell
3 31 (2.55%) C#
4 30 (2.47%) JavaScript
5 13 (1.07%) Python
6 12 (0.99%) PL/SQL
7 9 (0.74%) C++
8 8 (0.66%) T-SQL
9 7 (0.58%) PHP
10 5 (0.41%) VB.NET
11 4 (0.33%) Java
12 3 (0.25%) Delphi
12 3 (0.25%) Pascal
12 3 (0.25%) Ruby
12 3 (0.25%) VB
12 3 (0.25%) VBA
13 2 (0.16%) Bash
13 2 (0.16%) Perl
13 2 (0.16%) Tcl
Qualifications
1 90 (7.41%) Degree
2 42 (3.46%) Security Cleared
3 39 (3.21%) A+ Certification
4 34 (2.80%) Microsoft Certification
5 23 (1.89%) SC Cleared
6 13 (1.07%) Microsoft Certified Professional
7 11 (0.91%) ITIL Foundation Certificate
8 8 (0.66%) Computer Science Degree
9 7 (0.58%) CCNA
9 7 (0.58%) Cisco Certification
10 6 (0.49%) MBCS
11 5 (0.41%) HNC
11 5 (0.41%) ITIL Certification
12 4 (0.33%) DV Cleared
12 4 (0.33%) Network+ Certification
13 3 (0.25%) Azure Certification
14 2 (0.16%) BPSS Clearance
14 2 (0.16%) Oracle Certification
15 1 (0.082%) MCSA
15 1 (0.082%) MCSE
Quality Assurance & Compliance
1 44 (3.62%) SLA
2 21 (1.73%) ISO/IEC 27001
3 18 (1.48%) Cyber Essentials
4 15 (1.24%) Data Quality
5 7 (0.58%) Cyber Essentials PLUS
5 7 (0.58%) QA
6 5 (0.41%) GDPR
7 4 (0.33%) Accessibility
8 2 (0.16%) PCI DSS
9 1 (0.082%) Actionable Recommendations
9 1 (0.082%) DICOM
9 1 (0.082%) PMO
System Software
1 232 (19.11%) Active Directory
2 21 (1.73%) Hyper-V
3 16 (1.32%) VMware Infrastructure
4 6 (0.49%) Firmware
4 6 (0.49%) XenApp
5 5 (0.41%) Virtual Desktop
6 3 (0.25%) Docker
6 3 (0.25%) Microsoft Virtual Server
6 3 (0.25%) Virtual Servers
7 2 (0.16%) vSphere
8 1 (0.082%) BitLocker
Systems Management
1 74 (6.10%) Microsoft Intune
2 18 (1.48%) SCCM
3 7 (0.58%) Single Sign-On
4 6 (0.49%) Kibana
5 4 (0.33%) Jamf Pro
6 2 (0.16%) Grafana
7 1 (0.082%) Autotask
7 1 (0.082%) Cisco CUCM
7 1 (0.082%) Failover Clustering
7 1 (0.082%) FortiGate
7 1 (0.082%) Microsoft Clustering
7 1 (0.082%) Terraform
Vendors
1 420 (34.60%) Microsoft
2 55 (4.53%) ServiceNow
3 37 (3.05%) Oracle
4 24 (1.98%) iManage
4 24 (1.98%) VMware
5 20 (1.65%) Citrix
6 19 (1.57%) Cisco
6 19 (1.57%) SAP
7 17 (1.40%) Apple
8 16 (1.32%) Starlink
9 14 (1.15%) Epicor
10 13 (1.07%) Google
10 13 (1.07%) Sage
10 13 (1.07%) Salesforce
11 12 (0.99%) Aderant
11 12 (0.99%) IBM
11 12 (0.99%) IFS
12 11 (0.91%) Meraki
12 11 (0.91%) Polycom
13 10 (0.82%) SolarWinds