Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 6 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Sep 2026
Same period 2025 Same period 2024
Rank 159 125 211
Rank change year-on-year -34 +86 -19
Permanent jobs requiring a Support Analyst 1,243 1,122 931
As % of all permanent jobs in England 1.26% 2.59% 1.33%
As % of the Job Titles category 1.34% 2.87% 1.40%
Number of salaries quoted 1,059 955 631
10th Percentile £26,900 £25,750 £24,500
25th Percentile £29,250 £27,750 £29,000
Median annual salary (50th Percentile) £35,000 £33,500 £35,000
Median % change year-on-year +4.48% -4.29% -2.78%
75th Percentile £43,750 £43,750 £44,375
90th Percentile £50,000 £55,000 £62,500
UK median annual salary £34,750 £33,500 £35,000
% change year-on-year +3.73% -4.29% -0.71%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 92,577 39,128 66,410
% of permanent jobs with a recognized job title 93.86% 90.33% 95.18%
Number of salaries quoted 65,494 23,581 42,217
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £58,000 £55,000 £55,000
Median % change year-on-year +5.45% - -8.33%
75th Percentile £77,500 £75,000 £73,750
90th Percentile £100,000 £95,000 £92,500
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 6 September 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 6 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +27 313 £32,500 - 45
North of England +3 265 £34,000 +13.33% 35
London -73 227 £44,615 -1.48% 55
Midlands -32 164 £35,000 +7.69% 9
North West +41 145 £35,000 +6.06% 22
South West -51 142 £32,500 -7.14% 11
East of England -18 132 £30,000 +1.69% 16
Yorkshire -28 113 £32,500 +16.07% 10
East Midlands -28 96 £35,000 +18.64% 6
West Midlands -50 68 £37,500 +12.78% 3
North East -80 7 £30,000 -3.23% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 6 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 451 (36.28%) Microsoft
2 378 (30.41%) Windows
3 372 (29.93%) Problem-Solving
4 369 (29.69%) Microsoft 365
5 248 (19.95%) Active Directory
6 237 (19.07%) SQL
7 212 (17.06%) Customer Service
8 204 (16.41%) ITIL
9 182 (14.64%) Continuous Improvement
10 167 (13.44%) Azure
11 132 (10.62%) ERP
12 126 (10.14%) ITSM
13 113 (9.09%) Windows Server
14 108 (8.69%) Entra ID
15 107 (8.61%) Microsoft Office
15 107 (8.61%) Service Management
16 106 (8.53%) SharePoint
17 85 (6.84%) Microsoft Intune
18 79 (6.36%) Degree
19 77 (6.19%) Microsoft Exchange
20 73 (5.87%) Service Delivery
21 70 (5.63%) SQL Server
22 69 (5.55%) Windows 10
23 68 (5.47%) SaaS
24 67 (5.39%) Power Platform
25 66 (5.31%) ServiceNow
26 64 (5.15%) Business Intelligence
26 64 (5.15%) Incident Management
26 64 (5.15%) Process Improvement
27 62 (4.99%) Dynamics 365

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 106 (8.53%) SharePoint
2 77 (6.19%) Microsoft Exchange
3 27 (2.17%) IIS
4 12 (0.97%) Confluence
4 12 (0.97%) Skype for Business
5 3 (0.24%) SAS
5 3 (0.24%) Tomcat
6 1 (0.080%) Blackberry Enterprise Server
6 1 (0.080%) CMS
6 1 (0.080%) Exchange Server 2013
Applications
1 107 (8.61%) Microsoft Office
2 62 (4.99%) Microsoft Excel
3 21 (1.69%) Microsoft PowerPoint
4 3 (0.24%) Photoshop
5 1 (0.080%) Revit
5 1 (0.080%) Siemens NX
5 1 (0.080%) Windchill
Business Applications
1 16 (1.29%) Dynamics CRM
2 14 (1.13%) iTrent
2 14 (1.13%) Oracle Retail
3 13 (1.05%) NetSuite
3 13 (1.05%) Visualfiles
4 8 (0.64%) Oracle EBS
4 8 (0.64%) Oracle Financials
5 7 (0.56%) Dynamics AX
5 7 (0.56%) Fidessa
5 7 (0.56%) Infor M3
6 6 (0.48%) Elite 3E
6 6 (0.48%) NEC Housing
7 5 (0.40%) SAP Business One
7 5 (0.40%) Unit4 Business World
8 4 (0.32%) JDE OneWorld
8 4 (0.32%) JDE World
8 4 (0.32%) Oracle Applications
8 4 (0.32%) Oracle EBS R12
8 4 (0.32%) Oracle Procure-to-Pay
8 4 (0.32%) Shopify
Cloud Services
1 369 (29.69%) Microsoft 365
2 167 (13.44%) Azure
3 108 (8.69%) Entra ID
4 68 (5.47%) SaaS
5 67 (5.39%) Power Platform
6 62 (4.99%) Dynamics 365
7 44 (3.54%) OneDrive
8 21 (1.69%) PowerApps
9 19 (1.53%) Power Automate
10 15 (1.21%) Google Workspace
11 14 (1.13%) Microsoft Copilot
12 10 (0.80%) AWS
12 10 (0.80%) Azure DevOps
13 9 (0.72%) Mimecast
14 7 (0.56%) IaaS
14 7 (0.56%) PaaS
15 6 (0.48%) GCP
16 4 (0.32%) OCI
16 4 (0.32%) Slack
17 3 (0.24%) NetDocuments
Communications & Networking
1 60 (4.83%) DNS
2 53 (4.26%) DHCP
2 53 (4.26%) TCP/IP
3 50 (4.02%) WAN
4 48 (3.86%) Firewall
5 47 (3.78%) VPN
6 35 (2.82%) LAN
7 33 (2.65%) Wi-Fi
8 25 (2.01%) Unified Communications
9 21 (1.69%) VoIP
10 18 (1.45%) VLAN
11 13 (1.05%) SD-WAN
11 13 (1.05%) WebEx
12 12 (0.97%) Broadband
12 12 (0.97%) Skype
13 11 (0.88%) 4G
14 10 (0.80%) Wireless
15 8 (0.64%) FIX Connectivity
16 7 (0.56%) Network Security
17 6 (0.48%) MPLS
Database & Business Intelligence
1 70 (5.63%) SQL Server
2 45 (3.62%) Power BI
3 25 (2.01%) Crystal Reports
4 10 (0.80%) Relational Database
5 9 (0.72%) SQL Server Integration Services
6 7 (0.56%) SQL Server Reporting Services
7 5 (0.40%) BusinessObjects
7 5 (0.40%) MySQL
7 5 (0.40%) Power Query
8 4 (0.32%) Oracle Reports
9 3 (0.24%) Data Warehouse
9 3 (0.24%) Oracle Database
10 2 (0.16%) PostgreSQL
10 2 (0.16%) Qlik Sense
10 2 (0.16%) Tableau
11 1 (0.080%) Db2
11 1 (0.080%) Metabase
11 1 (0.080%) SQL Server Analysis Services
Development Applications
1 46 (3.70%) JIRA
2 4 (0.32%) Eclipse
2 4 (0.32%) Oracle Forms
2 4 (0.32%) Toad
3 2 (0.16%) Git
4 1 (0.080%) Visual Studio
General
1 416 (33.47%) Social Skills
2 169 (13.60%) Finance
3 152 (12.23%) Analytical Skills
4 79 (6.36%) Manufacturing
5 72 (5.79%) Legal
6 69 (5.55%) Organisational Skills
7 68 (5.47%) Law
8 61 (4.91%) Retail
9 42 (3.38%) Documentation Skills
10 34 (2.74%) Banking
11 19 (1.53%) Advertising
12 12 (0.97%) Automotive
12 12 (0.97%) Legal Technology
13 11 (0.88%) Front Office
13 11 (0.88%) Local Government
14 10 (0.80%) Telecoms
15 9 (0.72%) Investment Banking
15 9 (0.72%) Public Sector
16 8 (0.64%) Inclusion and Diversity
16 8 (0.64%) International Banking
Libraries, Frameworks & Software Standards
1 29 (2.33%) XML
2 21 (1.69%) HTML
3 19 (1.53%) .NET
3 19 (1.53%) FIX Protocol
4 18 (1.45%) CSS
4 18 (1.45%) Web Services
5 14 (1.13%) REST
6 12 (0.97%) .NET Framework
7 11 (0.88%) SOAP
8 8 (0.64%) JSON
9 6 (0.48%) EDI
10 4 (0.32%) Oracle Fusion
11 3 (0.24%) Elastic Stack
11 3 (0.24%) Kafka
11 3 (0.24%) Middleware
11 3 (0.24%) WSDL
11 3 (0.24%) XSD
11 3 (0.24%) XSLT
12 2 (0.16%) 802.1X
13 1 (0.080%) Terraform
Miscellaneous
1 64 (5.15%) Onboarding
2 55 (4.42%) Driving Licence
3 30 (2.41%) Self-Motivation
3 30 (2.41%) Video Conferencing
4 23 (1.85%) Management Information System
5 22 (1.77%) Client/Server
6 21 (1.69%) Analytical Mindset
7 11 (0.88%) Enterprise Software
8 10 (0.80%) Hybrid Cloud
9 9 (0.72%) Fixed Income
9 9 (0.72%) FMCG
9 9 (0.72%) iPhone
10 8 (0.64%) CMDB
10 8 (0.64%) Data Structures
11 7 (0.56%) iPad
12 6 (0.48%) Manufacturing Execution System
12 6 (0.48%) NHS
12 6 (0.48%) Operational Technology
12 6 (0.48%) Product Ownership
13 5 (0.40%) Blog
Operating Systems
1 378 (30.41%) Windows
2 113 (9.09%) Windows Server
3 69 (5.55%) Windows 10
4 48 (3.86%) Linux
5 24 (1.93%) Android
6 17 (1.37%) Apple iOS
7 16 (1.29%) Windows Server 2019
8 13 (1.05%) Mac OS
8 13 (1.05%) Unix
9 5 (0.40%) CentOS
9 5 (0.40%) Rocky
9 5 (0.40%) Solaris
9 5 (0.40%) Ubuntu
10 4 (0.32%) Windows Server 2016
Processes & Methodologies
1 372 (29.93%) Problem-Solving
2 212 (17.06%) Customer Service
3 204 (16.41%) ITIL
4 182 (14.64%) Continuous Improvement
5 132 (10.62%) ERP
6 126 (10.14%) ITSM
7 107 (8.61%) Service Management
8 73 (5.87%) Service Delivery
9 64 (5.15%) Business Intelligence
9 64 (5.15%) Incident Management
9 64 (5.15%) Process Improvement
10 54 (4.34%) Change Management
11 52 (4.18%) Project Delivery
12 49 (3.94%) CRM
13 46 (3.70%) Cybersecurity
14 45 (3.62%) Stakeholder Management
15 41 (3.30%) Collaborative Working
16 40 (3.22%) User Acceptance Testing
17 37 (2.98%) Root Cause Analysis
18 33 (2.65%) Asset Management
Programming Languages
1 237 (19.07%) SQL
2 56 (4.51%) PowerShell
3 31 (2.49%) JavaScript
4 27 (2.17%) C#
5 17 (1.37%) Python
6 9 (0.72%) Bash
6 9 (0.72%) C++
6 9 (0.72%) Java
6 9 (0.72%) PL/SQL
6 9 (0.72%) Ruby
7 6 (0.48%) T-SQL
8 5 (0.40%) Perl
9 4 (0.32%) PHP
9 4 (0.32%) VB
10 3 (0.24%) VBA
10 3 (0.24%) XPath
11 2 (0.16%) Google Apps Script
11 2 (0.16%) Tcl
11 2 (0.16%) VB.NET
12 1 (0.080%) R
Qualifications
1 79 (6.36%) Degree
2 53 (4.26%) A+ Certification
3 36 (2.90%) Security Cleared
4 35 (2.82%) Microsoft Certification
5 20 (1.61%) SC Cleared
6 12 (0.97%) Network+ Certification
7 10 (0.80%) Computer Science Degree
7 10 (0.80%) Microsoft Certified Professional
8 9 (0.72%) ITIL Certification
8 9 (0.72%) ITIL Foundation Certificate
9 7 (0.56%) CCNA
9 7 (0.56%) Cisco Certification
10 6 (0.48%) BPSS Clearance
10 6 (0.48%) MBCS
11 4 (0.32%) DBS Check
11 4 (0.32%) MCSA
11 4 (0.32%) MCSE
12 3 (0.24%) Azure Certification
13 2 (0.16%) DV Cleared
13 2 (0.16%) HNC
Quality Assurance & Compliance
1 45 (3.62%) SLA
2 22 (1.77%) ISO/IEC 27001
3 14 (1.13%) Cyber Essentials
3 14 (1.13%) Data Quality
4 10 (0.80%) QA
5 8 (0.64%) GDPR
6 4 (0.32%) Accessibility
7 2 (0.16%) Cyber Essentials PLUS
7 2 (0.16%) PCI DSS
8 1 (0.080%) DICOM
8 1 (0.080%) PMO
System Software
1 248 (19.95%) Active Directory
2 27 (2.17%) Hyper-V
3 21 (1.69%) VMware Infrastructure
4 6 (0.48%) Firmware
4 6 (0.48%) Virtual Desktop
5 4 (0.32%) XenApp
6 3 (0.24%) Microsoft Virtual Server
6 3 (0.24%) Virtual Servers
7 2 (0.16%) vSphere
8 1 (0.080%) Docker
Systems Management
1 85 (6.84%) Microsoft Intune
2 13 (1.05%) SCCM
3 7 (0.56%) Jamf Pro
4 6 (0.48%) Kibana
5 3 (0.24%) Single Sign-On
6 2 (0.16%) Grafana
7 1 (0.080%) Autotask
7 1 (0.080%) Cisco CUCM
7 1 (0.080%) Failover Clustering
7 1 (0.080%) FortiGate
7 1 (0.080%) Microsoft Clustering
7 1 (0.080%) Systems Management Server (SMS)
Vendors
1 451 (36.28%) Microsoft
2 66 (5.31%) ServiceNow
3 52 (4.18%) Oracle
4 32 (2.57%) SAP
5 31 (2.49%) VMware
6 25 (2.01%) Cisco
7 22 (1.77%) Citrix
7 22 (1.77%) iManage
8 16 (1.29%) Google
9 15 (1.21%) Apple
9 15 (1.21%) Salesforce
10 14 (1.13%) Sage
11 13 (1.05%) Epicor
11 13 (1.05%) IFS
12 12 (0.97%) IBM
12 12 (0.97%) Meraki
13 11 (0.88%) Polycom
13 11 (0.88%) Starlink
14 10 (0.80%) Dell
14 10 (0.80%) IBM Sterling