Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 20 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 Sep 2025
Same period 2024 Same period 2023
Rank 123 200 174
Rank change year-on-year +77 -26 +86
Permanent jobs requiring a Support Analyst 1,096 961 1,045
As % of all permanent jobs advertised in England 2.54% 1.39% 1.93%
As % of the Job Titles category 2.81% 1.46% 2.04%
Number of salaries quoted 935 615 928
10th Percentile £25,875 £25,000 £24,250
25th Percentile £28,000 £29,250 £27,375
Median annual salary (50th Percentile) £33,500 £35,000 £35,000
Median % change year-on-year -4.29% - +2.94%
75th Percentile £42,500 £45,000 £47,500
90th Percentile £55,000 £67,500 £65,000
UK median annual salary £33,500 £35,000 £35,000
% change year-on-year -4.29% - +2.94%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 38,954 65,648 51,127
% of permanent jobs with a recognized job title 90.41% 95.19% 94.20%
Number of salaries quoted 23,393 39,540 39,605
10th Percentile £28,325 £30,000 £32,500
25th Percentile £36,250 £40,000 £45,000
Median annual salary (50th Percentile) £55,000 £55,000 £60,000
Median % change year-on-year - -8.33% -
75th Percentile £75,000 £75,000 £80,000
90th Percentile £95,000 £93,750 £100,000
UK median annual salary £55,000 £55,000 £60,000
% change year-on-year - -8.33% -

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 20 September 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 20 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +37 259 £45,000 - 35
South East +44 225 £32,750 +0.77% 46
Midlands +68 191 £30,000 -9.77% 17
North of England +67 178 £30,750 -5.38% 22
East of England +51 122 £29,500 -3.28% 10
South West +70 121 £32,500 -2.99% 19
East Midlands +55 103 £29,500 -1.67% 6
Yorkshire +74 96 £28,500 -18.57% 6
West Midlands +57 88 £33,000 -7.04% 11
North West -23 61 £31,375 -3.46% 12
North East - 21 £31,500 - 4
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 20 September 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 545 (49.73%) Social Skills
2 539 (49.18%) Microsoft
3 447 (40.78%) Windows
4 427 (38.96%) Problem-Solving
5 367 (33.49%) Microsoft 365
6 329 (30.02%) Active Directory
7 319 (29.11%) Customer Service
8 286 (26.09%) SQL
9 241 (21.99%) Azure
10 233 (21.26%) ITIL
11 193 (17.61%) Microsoft Office
12 173 (15.78%) Law
13 153 (13.96%) Finance
14 151 (13.78%) Analytical Skills
15 144 (13.14%) Windows Server
16 136 (12.41%) Degree
17 131 (11.95%) Microsoft Intune
18 125 (11.41%) Entra ID
19 120 (10.95%) Windows 10
20 118 (10.77%) Firewall
20 118 (10.77%) SharePoint
21 115 (10.49%) SLA
22 113 (10.31%) Microsoft Excel
23 110 (10.04%) Microsoft Exchange
24 106 (9.67%) DNS
25 105 (9.58%) ERP
26 100 (9.12%) ITSM
26 100 (9.12%) Power Platform
27 94 (8.58%) Service Management
28 92 (8.39%) DHCP

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 118 (10.77%) SharePoint
2 110 (10.04%) Microsoft Exchange
3 21 (1.92%) IIS
4 18 (1.64%) Confluence
5 8 (0.73%) Skype for Business
6 2 (0.18%) Exchange Server 2013
7 1 (0.091%) Alfresco
7 1 (0.091%) CMS
7 1 (0.091%) Documentum
7 1 (0.091%) Exchange Server 2010
7 1 (0.091%) Office Communications Server
7 1 (0.091%) Tomcat
Applications
1 193 (17.61%) Microsoft Office
2 113 (10.31%) Microsoft Excel
3 37 (3.38%) Microsoft PowerPoint
4 12 (1.09%) Spreadsheet
5 3 (0.27%) MS Visio
6 1 (0.091%) Adobe Creative Suite
Business Applications
1 19 (1.73%) Dynamics NAV
2 17 (1.55%) SAP S/4HANA
3 15 (1.37%) Dynamics CRM
3 15 (1.37%) SAP HR
3 15 (1.37%) SAP Payroll
4 14 (1.28%) SAP HCM
5 12 (1.09%) PeopleSoft Financials
5 12 (1.09%) Remedy ITSM
6 9 (0.82%) NetSuite
7 8 (0.73%) Visualfiles
8 6 (0.55%) SAP ERP
9 5 (0.46%) Exchequer
9 5 (0.46%) SAP Business One
9 5 (0.46%) SAP EWM
9 5 (0.46%) SAP WM
10 4 (0.36%) Dynamics AX
10 4 (0.36%) Sage 1000
11 3 (0.27%) Elite 3E
11 3 (0.27%) Temenos T24
12 2 (0.18%) Carpe Diem
Cloud Services
1 367 (33.49%) Microsoft 365
2 241 (21.99%) Azure
3 125 (11.41%) Entra ID
4 100 (9.12%) Power Platform
5 40 (3.65%) Dynamics 365
6 34 (3.10%) OneDrive
7 27 (2.46%) SaaS
8 24 (2.19%) AWS
9 22 (2.01%) Power Automate
10 18 (1.64%) PowerApps
11 14 (1.28%) SuccessFactors
12 3 (0.27%) Boomi
12 3 (0.27%) Salesforce Commerce Cloud
12 3 (0.27%) SAP Commerce Cloud
13 2 (0.18%) Nutanix
13 2 (0.18%) OCI
13 2 (0.18%) Slack
14 1 (0.091%) Azure Monitor
14 1 (0.091%) Azure Sentinel
14 1 (0.091%) Microsoft Copilot
Communications & Networking
1 118 (10.77%) Firewall
2 106 (9.67%) DNS
3 92 (8.39%) DHCP
4 82 (7.48%) LAN
5 79 (7.21%) VPN
6 70 (6.39%) WAN
7 56 (5.11%) VoIP
8 47 (4.29%) TCP/IP
9 25 (2.28%) Internet
9 25 (2.28%) Wireless
10 22 (2.01%) Wi-Fi
11 19 (1.73%) Remote Desktop
12 17 (1.55%) WebEx
13 16 (1.46%) Kerberos
14 15 (1.37%) VLAN
15 11 (1.00%) Broadband
15 11 (1.00%) FTP
15 11 (1.00%) Unified Communications
15 11 (1.00%) WPA
16 10 (0.91%) SD-WAN
Database & Business Intelligence
1 89 (8.12%) SQL Server
2 81 (7.39%) Power BI
3 30 (2.74%) MySQL
4 18 (1.64%) Oracle Reports
4 18 (1.64%) SQL Server Reporting Services
5 13 (1.19%) Crystal Reports
6 12 (1.09%) Relational Database
7 11 (1.00%) SQL Server Integration Services
8 8 (0.73%) Amazon RDS
9 5 (0.46%) BusinessObjects
9 5 (0.46%) EDRMS
9 5 (0.46%) Geospatial Data
9 5 (0.46%) GIS
9 5 (0.46%) Oracle Database
9 5 (0.46%) PostgreSQL
10 4 (0.36%) FileMaker
11 3 (0.27%) Big Data
12 1 (0.091%) NoSQL
Development Applications
1 52 (4.74%) JIRA
2 3 (0.27%) Git
3 2 (0.18%) Bitbucket
General
1 545 (49.73%) Social Skills
2 173 (15.78%) Law
3 153 (13.96%) Finance
4 151 (13.78%) Analytical Skills
5 89 (8.12%) Organisational Skills
6 63 (5.75%) Marketing
7 60 (5.47%) Manufacturing
8 54 (4.93%) Legal
9 50 (4.56%) Telecoms
10 33 (3.01%) Pharmaceutical
11 32 (2.92%) Retail
12 28 (2.55%) Inclusion and Diversity
13 21 (1.92%) Advertising
14 17 (1.55%) Front Office
15 15 (1.37%) Banking
15 15 (1.37%) Police
16 14 (1.28%) Games
17 9 (0.82%) Documentation Skills
17 9 (0.82%) Public Sector
18 8 (0.73%) Spanish Language
Libraries, Frameworks & Software Standards
1 27 (2.46%) HTML
2 22 (2.01%) XML
3 21 (1.92%) .NET
3 21 (1.92%) LDAP
4 15 (1.37%) Oracle Fusion
5 14 (1.28%) EDI
5 14 (1.28%) SAP Fiori
6 13 (1.19%) JSON
7 12 (1.09%) CSS
7 12 (1.09%) REST
7 12 (1.09%) SOAP
7 12 (1.09%) Web Services
8 10 (0.91%) ASP.NET
9 9 (0.82%) FIX Protocol
10 6 (0.55%) WPF
11 5 (0.46%) Lightning Web Components
11 5 (0.46%) Middleware
12 4 (0.36%) React
13 2 (0.18%) jQuery
14 1 (0.091%) OAuth
Miscellaneous
1 78 (7.12%) Onboarding
2 47 (4.29%) Management Information System
3 39 (3.56%) Video Conferencing
4 32 (2.92%) Driving Licence
5 20 (1.82%) Self-Motivation
6 19 (1.73%) Analytical Mindset
7 17 (1.55%) Data Centre
8 16 (1.46%) EPoS
8 16 (1.46%) PKI
9 14 (1.28%) iPhone
10 12 (1.09%) Data Structures
10 12 (1.09%) Enterprise Software
11 10 (0.91%) iSeries
11 10 (0.91%) Smartphone
12 9 (0.82%) Handset
12 9 (0.82%) iPad
13 7 (0.64%) Data Protection Act
13 7 (0.64%) Life Science
13 7 (0.64%) NHS
14 6 (0.55%) FMCG
Operating Systems
1 447 (40.78%) Windows
2 144 (13.14%) Windows Server
3 120 (10.95%) Windows 10
4 63 (5.75%) Mac OS
5 43 (3.92%) Linux
6 38 (3.47%) Windows Server 2019
7 26 (2.37%) Apple iOS
8 19 (1.73%) Android
8 19 (1.73%) Windows Server 2016
9 17 (1.55%) Unix
10 13 (1.19%) Mac OS X
11 7 (0.64%) Windows 7
12 3 (0.27%) Solaris
13 2 (0.18%) Windows 8
14 1 (0.091%) CentOS
14 1 (0.091%) Rocky
14 1 (0.091%) Ubuntu
Processes & Methodologies
1 427 (38.96%) Problem-Solving
2 319 (29.11%) Customer Service
3 233 (21.26%) ITIL
4 105 (9.58%) ERP
5 100 (9.12%) ITSM
6 94 (8.58%) Service Management
7 85 (7.76%) Incident Management
8 78 (7.12%) Business Intelligence
8 78 (7.12%) Process Improvement
9 69 (6.30%) Continuous Improvement
10 63 (5.75%) Change Management
11 60 (5.47%) CRM
12 59 (5.38%) Data Analysis
13 57 (5.20%) Cybersecurity
13 57 (5.20%) Problem Management
14 56 (5.11%) Patch Management
15 50 (4.56%) Mentoring
16 48 (4.38%) Batch Management
16 48 (4.38%) Service Delivery
17 46 (4.20%) Time Management
Programming Languages
1 286 (26.09%) SQL
2 45 (4.11%) PowerShell
3 40 (3.65%) C#
4 29 (2.65%) Python
5 26 (2.37%) JavaScript
6 17 (1.55%) VB
7 14 (1.28%) ABAP
8 13 (1.19%) T-SQL
9 11 (1.00%) Java
9 11 (1.00%) VB.NET
10 6 (0.55%) Bash
10 6 (0.55%) Delphi
10 6 (0.55%) Shell Script
11 5 (0.46%) VBA
12 3 (0.27%) C-shell
12 3 (0.27%) Korn
12 3 (0.27%) PL/SQL
13 2 (0.18%) Perl
14 1 (0.091%) Bicep
14 1 (0.091%) PHP
Qualifications
1 136 (12.41%) Degree
2 72 (6.57%) Microsoft Certification
3 67 (6.11%) SC Cleared
3 67 (6.11%) Security Cleared
4 56 (5.11%) A+ Certification
5 34 (3.10%) DBS Check
6 31 (2.83%) MCP
7 20 (1.82%) ITIL Foundation Certificate
8 18 (1.64%) ITIL Certification
9 15 (1.37%) Computer Science Degree
10 14 (1.28%) Cisco Certification
11 12 (1.09%) BPSS Clearance
11 12 (1.09%) CCNA
12 11 (1.00%) Network+ Certification
13 8 (0.73%) MCSA
14 7 (0.64%) MCSE
15 5 (0.46%) MCTS
16 3 (0.27%) PhD
17 2 (0.18%) Azure Certification
17 2 (0.18%) CCNP
Quality Assurance & Compliance
1 115 (10.49%) SLA
2 27 (2.46%) GDPR
3 16 (1.46%) Data Quality
4 15 (1.37%) ISO/IEC 27001
5 12 (1.09%) Cyber Essentials
6 8 (0.73%) Accessibility
7 6 (0.55%) QA
8 5 (0.46%) 21 CFR Part 11
8 5 (0.46%) Cyber Essentials PLUS
8 5 (0.46%) GxP
9 1 (0.091%) PCI DSS
System Software
1 329 (30.02%) Active Directory
2 21 (1.92%) VMware Infrastructure
3 19 (1.73%) Hyper-V
4 18 (1.64%) Firmware
4 18 (1.64%) Virtual Desktop
5 15 (1.37%) BitLocker
6 5 (0.46%) Virtual Servers
7 3 (0.27%) Virtual Machines
8 2 (0.18%) XenApp
9 1 (0.091%) Terminal Server
9 1 (0.091%) Xen
Systems Management
1 131 (11.95%) Microsoft Intune
2 32 (2.92%) SCCM
3 16 (1.46%) WSUS
4 13 (1.19%) Autotask
5 7 (0.64%) Grafana
5 7 (0.64%) Jamf Pro
6 2 (0.18%) Control-M
6 2 (0.18%) Kubernetes
6 2 (0.18%) Prometheus
7 1 (0.091%) Graylog
7 1 (0.091%) Norton AntiVirus
7 1 (0.091%) SCOM
7 1 (0.091%) Terraform
Vendors
1 539 (49.18%) Microsoft
2 58 (5.29%) SAP
3 40 (3.65%) Oracle
4 39 (3.56%) Cisco
5 35 (3.19%) VMware
6 34 (3.10%) Apple
7 33 (3.01%) Meraki
8 28 (2.55%) Citrix
9 23 (2.10%) HP
10 21 (1.92%) ServiceNow
11 20 (1.82%) Intapp
11 20 (1.82%) Sage
12 15 (1.37%) MobileIron
12 15 (1.37%) Polycom
12 15 (1.37%) Salesforce
13 14 (1.28%) Guidewire
14 12 (1.09%) Aruba
14 12 (1.09%) Fortinet
14 12 (1.09%) Google
14 12 (1.09%) Okta