Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 2 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Jul 2026
Same period 2025 Same period 2024
Rank 152 137 187
Rank change year-on-year -15 +50 +42
Permanent jobs requiring a Support Analyst 1,130 1,014 1,332
As % of all permanent jobs in England 1.32% 2.44% 1.44%
As % of the Job Titles category 1.40% 2.71% 1.52%
Number of salaries quoted 928 862 1,062
10th Percentile £26,000 £25,000 £24,025
25th Percentile £29,750 £28,000 £27,500
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £42,500 £46,250 £47,500
90th Percentile £48,750 £57,500 £62,250
UK median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% +1.45%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,861 37,451 87,605
% of permanent jobs with a recognized job title 94.20% 90.30% 94.62%
Number of salaries quoted 56,940 22,195 64,587
10th Percentile £30,000 £28,822 £28,500
25th Percentile £40,000 £39,000 £38,500
Median annual salary (50th Percentile) £57,500 £57,500 £52,500
Median % change year-on-year - +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,500
90th Percentile £97,500 £98,474 £90,000
UK median annual salary £55,000 £56,745 £52,500
% change year-on-year -3.08% +8.09% -12.50%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 2 July 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 2 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +41 316 £32,500 -7.14% 36
North of England -12 221 £35,000 +20.69% 32
London -61 206 £41,750 -12.11% 42
Midlands -24 153 £33,500 +11.67% 19
South West -24 139 £32,500 +4.00% 18
Yorkshire -20 118 £35,000 +22.81% 11
North West +22 102 £37,500 +14.07% 19
East of England -20 95 £30,000 +1.69% 17
West Midlands -33 80 £35,500 +7.58% 6
East Midlands -16 73 £33,500 +13.56% 13
North East -69 1 £43,500 +27.94% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 2 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 405 (35.84%) Microsoft
2 351 (31.06%) Windows
3 328 (29.03%) Microsoft 365
4 268 (23.72%) Problem-Solving
5 229 (20.27%) Active Directory
5 229 (20.27%) SQL
6 177 (15.66%) ITIL
7 172 (15.22%) Azure
8 157 (13.89%) Continuous Improvement
9 154 (13.63%) Customer Service
10 132 (11.68%) ERP
11 121 (10.71%) Microsoft Office
12 107 (9.47%) ITSM
13 106 (9.38%) Degree
14 101 (8.94%) Windows Server
15 90 (7.96%) Entra ID
16 88 (7.79%) Windows 10
17 85 (7.52%) Service Management
18 83 (7.35%) SharePoint
19 79 (6.99%) Power Platform
20 78 (6.90%) Process Improvement
21 74 (6.55%) SQL Server
22 71 (6.28%) Business Intelligence
22 71 (6.28%) Microsoft Exchange
23 63 (5.58%) Change Management
23 63 (5.58%) Microsoft Excel
24 61 (5.40%) Microsoft Intune
25 60 (5.31%) Incident Management
25 60 (5.31%) SLA
26 55 (4.87%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 83 (7.35%) SharePoint
2 71 (6.28%) Microsoft Exchange
3 25 (2.21%) IIS
4 12 (1.06%) Confluence
5 11 (0.97%) Skype for Business
6 5 (0.44%) CMS
7 3 (0.27%) SAS
8 2 (0.18%) Tomcat
Applications
1 121 (10.71%) Microsoft Office
2 63 (5.58%) Microsoft Excel
3 21 (1.86%) Microsoft PowerPoint
4 3 (0.27%) Photoshop
5 1 (0.088%) Siemens NX
Business Applications
1 20 (1.77%) Dynamics CRM
2 14 (1.24%) Oracle Retail
3 13 (1.15%) Unit4 Business World
4 12 (1.06%) Dynamics AX
5 11 (0.97%) Visualfiles
6 10 (0.88%) Elite 3E
6 10 (0.88%) NEC Housing
6 10 (0.88%) Oracle Financials
7 9 (0.80%) NetSuite
8 8 (0.71%) Oracle EBS
9 6 (0.53%) Endur
9 6 (0.53%) Oracle Assets
9 6 (0.53%) Oracle Receivables
10 5 (0.44%) Magento
10 5 (0.44%) SAP Business One
11 4 (0.35%) Infor M3
11 4 (0.35%) JDE World
11 4 (0.35%) Oracle EBS R12
11 4 (0.35%) Oracle Procure-to-Pay
11 4 (0.35%) Shopify
Cloud Services
1 328 (29.03%) Microsoft 365
2 172 (15.22%) Azure
3 90 (7.96%) Entra ID
4 79 (6.99%) Power Platform
5 53 (4.69%) SaaS
6 52 (4.60%) Dynamics 365
7 42 (3.72%) OneDrive
8 25 (2.21%) Power Automate
9 22 (1.95%) PowerApps
10 18 (1.59%) AWS
11 13 (1.15%) Microsoft Copilot
12 11 (0.97%) IaaS
12 11 (0.97%) PaaS
13 10 (0.88%) ClickUp
14 8 (0.71%) Boomi
14 8 (0.71%) dbt
14 8 (0.71%) GCP
14 8 (0.71%) iPaaS
14 8 (0.71%) Workato
15 7 (0.62%) Azure DevOps
Communications & Networking
1 52 (4.60%) DNS
2 47 (4.16%) DHCP
3 46 (4.07%) VPN
4 41 (3.63%) Firewall
5 35 (3.10%) TCP/IP
6 32 (2.83%) WAN
7 26 (2.30%) VoIP
8 22 (1.95%) Broadband
9 20 (1.77%) LAN
9 20 (1.77%) Unified Communications
9 20 (1.77%) Wi-Fi
10 18 (1.59%) 4G
11 16 (1.42%) VLAN
12 13 (1.15%) WebEx
13 11 (0.97%) Skype
14 8 (0.71%) Wireless
15 7 (0.62%) Network Security
16 6 (0.53%) SD-WAN
16 6 (0.53%) Structured Cabling
16 6 (0.53%) WinSCP
Database & Business Intelligence
1 74 (6.55%) SQL Server
2 55 (4.87%) Power BI
3 24 (2.12%) Crystal Reports
4 18 (1.59%) Relational Database
5 14 (1.24%) SQL Server Integration Services
5 14 (1.24%) SQL Server Reporting Services
6 10 (0.88%) Data Warehouse
6 10 (0.88%) Metabase
7 8 (0.71%) PostgreSQL
8 7 (0.62%) BusinessObjects
8 7 (0.62%) Power Query
9 5 (0.44%) MySQL
9 5 (0.44%) Oracle Reports
10 4 (0.35%) Db2
11 3 (0.27%) Oracle Database
12 2 (0.18%) Azure SQL Database
12 2 (0.18%) Qlik Sense
12 2 (0.18%) Tableau
13 1 (0.088%) SQL Server Analysis Services
Development Applications
1 54 (4.78%) JIRA
2 10 (0.88%) Visual Studio
3 5 (0.44%) Git
4 4 (0.35%) Eclipse
4 4 (0.35%) Oracle Forms
4 4 (0.35%) Toad
5 2 (0.18%) Rational Rhapsody
6 1 (0.088%) LabVIEW
6 1 (0.088%) SQL Server Management Studio (SSMS)
General
1 333 (29.47%) Social Skills
2 181 (16.02%) Finance
3 129 (11.42%) Analytical Skills
4 87 (7.70%) Manufacturing
5 73 (6.46%) Legal
6 69 (6.11%) Law
7 59 (5.22%) Retail
8 52 (4.60%) Organisational Skills
9 48 (4.25%) Documentation Skills
10 24 (2.12%) Telecoms
11 22 (1.95%) Advertising
11 22 (1.95%) Banking
12 11 (0.97%) Local Government
13 10 (0.88%) Legal Technology
14 9 (0.80%) General Ledger
15 8 (0.71%) Automotive
15 8 (0.71%) International Banking
15 8 (0.71%) Public Sector
16 7 (0.62%) Back Office
16 7 (0.62%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 21 (1.86%) .NET
2 19 (1.68%) Web Services
3 18 (1.59%) XML
4 13 (1.15%) Middleware
5 12 (1.06%) CSS
5 12 (1.06%) HTML
6 7 (0.62%) REST
7 6 (0.53%) .NET Framework
8 4 (0.35%) EDI
8 4 (0.35%) Elastic Stack
8 4 (0.35%) FIX Protocol
8 4 (0.35%) JSON
8 4 (0.35%) SOAP
9 3 (0.27%) Kafka
10 2 (0.18%) 802.1X
11 1 (0.088%) SAP CAF
11 1 (0.088%) XSL
Miscellaneous
1 68 (6.02%) Onboarding
2 52 (4.60%) Driving Licence
3 36 (3.19%) Video Conferencing
4 26 (2.30%) Analytical Mindset
5 25 (2.21%) Management Information System
6 22 (1.95%) Client/Server
7 20 (1.77%) Self-Motivation
8 11 (0.97%) Hybrid Cloud
8 11 (0.97%) NHS
9 10 (0.88%) Low-Code
10 9 (0.80%) Data Structures
11 8 (0.71%) Housing Association
11 8 (0.71%) Renewable Energy
12 7 (0.62%) Enterprise Software
13 6 (0.53%) EPoS
13 6 (0.53%) Manufacturing Execution System
13 6 (0.53%) Operational Technology
14 5 (0.44%) Data Protection Act
14 5 (0.44%) Legacy Systems
15 4 (0.35%) Legacy Applications
Operating Systems
1 351 (31.06%) Windows
2 101 (8.94%) Windows Server
3 88 (7.79%) Windows 10
4 39 (3.45%) Android
5 29 (2.57%) Linux
6 17 (1.50%) Windows Server 2019
7 12 (1.06%) Mac OS
8 10 (0.88%) Apple iOS
9 4 (0.35%) Unix
10 1 (0.088%) Windows Server 2012
Processes & Methodologies
1 268 (23.72%) Problem-Solving
2 177 (15.66%) ITIL
3 157 (13.89%) Continuous Improvement
4 154 (13.63%) Customer Service
5 132 (11.68%) ERP
6 107 (9.47%) ITSM
7 85 (7.52%) Service Management
8 78 (6.90%) Process Improvement
9 71 (6.28%) Business Intelligence
10 63 (5.58%) Change Management
11 60 (5.31%) Incident Management
12 50 (4.42%) CRM
13 48 (4.25%) Service Delivery
14 45 (3.98%) Cybersecurity
15 38 (3.36%) Data Management
16 36 (3.19%) Stakeholder Engagement
16 36 (3.19%) Workflow
17 35 (3.10%) Data Analysis
18 33 (2.92%) User Acceptance Testing
19 32 (2.83%) Computer Science
Programming Languages
1 229 (20.27%) SQL
2 37 (3.27%) PowerShell
3 25 (2.21%) C#
4 19 (1.68%) JavaScript
5 13 (1.15%) T-SQL
6 12 (1.06%) PL/SQL
6 12 (1.06%) Python
7 7 (0.62%) PHP
7 7 (0.62%) VB.NET
8 4 (0.35%) Delphi
8 4 (0.35%) Pascal
9 3 (0.27%) VBA
10 2 (0.18%) C++
10 2 (0.18%) Java
10 2 (0.18%) Tcl
11 1 (0.088%) R
Qualifications
1 106 (9.38%) Degree
2 47 (4.16%) A+ Certification
3 46 (4.07%) Security Cleared
4 32 (2.83%) Microsoft Certification
5 23 (2.04%) SC Cleared
6 14 (1.24%) Microsoft Certified Professional
7 9 (0.80%) Computer Science Degree
8 6 (0.53%) HNC
8 6 (0.53%) MBCS
9 5 (0.44%) CCNA
9 5 (0.44%) Cisco Certification
9 5 (0.44%) DV Cleared
9 5 (0.44%) ITIL Foundation Certificate
10 3 (0.27%) Azure Certification
10 3 (0.27%) ITIL Certification
11 2 (0.18%) BPSS Clearance
11 2 (0.18%) MCSA
11 2 (0.18%) Network+ Certification
11 2 (0.18%) Oracle Certification
12 1 (0.088%) MCSE
Quality Assurance & Compliance
1 60 (5.31%) SLA
2 22 (1.95%) ISO/IEC 27001
3 18 (1.59%) Cyber Essentials
3 18 (1.59%) Data Quality
4 7 (0.62%) Cyber Essentials PLUS
4 7 (0.62%) QA
5 5 (0.44%) GDPR
6 4 (0.35%) Accessibility
6 4 (0.35%) Actionable Recommendations
7 2 (0.18%) PCI DSS
8 1 (0.088%) DICOM
8 1 (0.088%) PMO
System Software
1 229 (20.27%) Active Directory
2 18 (1.59%) Hyper-V
3 15 (1.33%) VMware Infrastructure
4 6 (0.53%) Firmware
4 6 (0.53%) Virtual Desktop
5 5 (0.44%) XenApp
6 3 (0.27%) BitLocker
6 3 (0.27%) Docker
6 3 (0.27%) Microsoft Virtual Server
6 3 (0.27%) Virtual Servers
7 1 (0.088%) vSphere
Systems Management
1 61 (5.40%) Microsoft Intune
2 21 (1.86%) SCCM
3 7 (0.62%) Single Sign-On
4 6 (0.53%) Kibana
5 2 (0.18%) Jamf Pro
6 1 (0.088%) Autotask
6 1 (0.088%) Cisco CUCM
6 1 (0.088%) FortiGate
6 1 (0.088%) Grafana
6 1 (0.088%) Terraform
Vendors
1 405 (35.84%) Microsoft
2 45 (3.98%) ServiceNow
3 31 (2.74%) Oracle
4 25 (2.21%) iManage
5 21 (1.86%) VMware
6 19 (1.68%) SAP
7 18 (1.59%) Starlink
8 17 (1.50%) Cisco
8 17 (1.50%) Citrix
9 15 (1.33%) Apple
10 13 (1.15%) Salesforce
11 12 (1.06%) IBM
12 10 (0.88%) Aderant
12 10 (0.88%) Epicor
12 10 (0.88%) Google
12 10 (0.88%) IBM Sterling
12 10 (0.88%) IFS
12 10 (0.88%) Intapp
12 10 (0.88%) SolarWinds
13 9 (0.80%) HubSpot