Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 29 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 May 2026
Same period 2025 Same period 2024
Rank 161 149 187
Rank change year-on-year -12 +38 +65
Permanent jobs requiring a Support Analyst 1,072 892 1,331
As % of all permanent jobs in England 1.29% 2.33% 1.53%
As % of the Job Titles category 1.38% 2.60% 1.62%
Number of salaries quoted 854 748 1,095
10th Percentile £26,250 £24,750 £24,250
25th Percentile £30,000 £28,000 £27,473
Median annual salary (50th Percentile) £35,000 £34,982 £35,000
Median % change year-on-year +0.05% -0.05% +1.21%
75th Percentile £41,438 £47,500 £47,500
90th Percentile £47,500 £57,875 £57,500
UK median annual salary £35,000 £35,000 £35,000
% change year-on-year - - +2.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 77,713 34,322 82,395
% of permanent jobs with a recognized job title 93.42% 89.63% 94.61%
Number of salaries quoted 52,897 19,727 62,281
10th Percentile £30,000 £29,750 £28,500
25th Percentile £40,000 £40,748 £38,087
Median annual salary (50th Percentile) £55,200 £57,500 £52,500
Median % change year-on-year -4.00% +9.52% -13.65%
75th Percentile £75,000 £77,500 £71,250
90th Percentile £96,250 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 29 May 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 29 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +50 301 £32,500 -7.14% 43
London -46 212 £40,500 -14.74% 17
North of England -23 190 £35,000 +22.81% 22
Midlands -16 157 £35,000 +16.67% 12
South West -11 128 £32,500 +8.33% 8
Yorkshire -41 99 £30,000 +5.26% 16
West Midlands -21 95 £35,000 +14.75% 6
North West +17 90 £35,000 +11.55% 6
East of England -22 84 £30,000 -7.69% 5
East Midlands -21 62 £35,000 +18.64% 6
North East -52 1 £43,500 +27.94%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 29 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 367 (34.24%) Microsoft
2 327 (30.50%) Windows
3 297 (27.71%) Microsoft 365
4 246 (22.95%) Problem-Solving
5 218 (20.34%) SQL
6 210 (19.59%) Active Directory
7 176 (16.42%) ITIL
8 164 (15.30%) Azure
9 141 (13.15%) Customer Service
10 129 (12.03%) ERP
11 127 (11.85%) Continuous Improvement
12 113 (10.54%) ITSM
13 110 (10.26%) Microsoft Office
14 100 (9.33%) Degree
15 93 (8.68%) Windows Server
16 89 (8.30%) Entra ID
17 85 (7.93%) Windows 10
18 80 (7.46%) Service Management
19 79 (7.37%) SQL Server
20 78 (7.28%) Process Improvement
21 75 (7.00%) Change Management
22 71 (6.62%) SharePoint
23 70 (6.53%) Power Platform
24 68 (6.34%) Microsoft Exchange
25 64 (5.97%) Business Intelligence
26 60 (5.60%) SLA
27 59 (5.50%) JIRA
28 57 (5.32%) Microsoft Intune
29 54 (5.04%) Microsoft Excel
30 53 (4.94%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 71 (6.62%) SharePoint
2 68 (6.34%) Microsoft Exchange
3 21 (1.96%) IIS
4 11 (1.03%) Confluence
4 11 (1.03%) Skype for Business
5 5 (0.47%) CMS
6 3 (0.28%) SAS
7 2 (0.19%) Tomcat
Applications
1 110 (10.26%) Microsoft Office
2 54 (5.04%) Microsoft Excel
3 21 (1.96%) Microsoft PowerPoint
4 3 (0.28%) Photoshop
5 1 (0.093%) MS Visio
Business Applications
1 24 (2.24%) Dynamics CRM
2 18 (1.68%) NEC Housing
3 14 (1.31%) Dynamics AX
4 11 (1.03%) Unit4 Business World
4 11 (1.03%) Visualfiles
5 10 (0.93%) Elite 3E
6 9 (0.84%) Endur
6 9 (0.84%) Magento
7 8 (0.75%) Dynamics NAV
7 8 (0.75%) Shopify
8 5 (0.47%) NetSuite
8 5 (0.47%) SAP Business One
9 4 (0.37%) Dynamics GP
9 4 (0.37%) Exchequer
9 4 (0.37%) Infor M3
9 4 (0.37%) JDE World
9 4 (0.37%) Oracle Retail
9 4 (0.37%) Primavera
9 4 (0.37%) SAP HR
9 4 (0.37%) SAP Payroll
Cloud Services
1 297 (27.71%) Microsoft 365
2 164 (15.30%) Azure
3 89 (8.30%) Entra ID
4 70 (6.53%) Power Platform
5 42 (3.92%) Dynamics 365
6 36 (3.36%) SaaS
7 35 (3.26%) OneDrive
8 22 (2.05%) Power Automate
9 21 (1.96%) AWS
10 15 (1.40%) Google Workspace
11 14 (1.31%) PowerApps
12 12 (1.12%) PaaS
13 11 (1.03%) IaaS
14 10 (0.93%) ClickUp
15 9 (0.84%) dbt
15 9 (0.84%) Microsoft Copilot
16 8 (0.75%) Boomi
16 8 (0.75%) iPaaS
16 8 (0.75%) Workato
17 7 (0.65%) Azure DevOps
Communications & Networking
1 53 (4.94%) DNS
2 48 (4.48%) DHCP
3 42 (3.92%) VPN
4 38 (3.54%) Firewall
5 34 (3.17%) TCP/IP
6 24 (2.24%) VoIP
6 24 (2.24%) WAN
7 19 (1.77%) Unified Communications
8 16 (1.49%) Broadband
8 16 (1.49%) Wi-Fi
9 13 (1.21%) LAN
10 12 (1.12%) 4G
10 12 (1.12%) VLAN
10 12 (1.12%) WinSCP
11 11 (1.03%) Skype
11 11 (1.03%) WebEx
12 8 (0.75%) Wireless
13 7 (0.65%) Network Security
14 5 (0.47%) SD-WAN
14 5 (0.47%) Structured Cabling
Database & Business Intelligence
1 79 (7.37%) SQL Server
2 51 (4.76%) Power BI
3 24 (2.24%) Relational Database
4 19 (1.77%) Crystal Reports
5 16 (1.49%) SQL Server Integration Services
6 13 (1.21%) SQL Server Reporting Services
7 12 (1.12%) Metabase
8 10 (0.93%) Oracle Reports
9 9 (0.84%) Data Warehouse
10 8 (0.75%) PostgreSQL
11 7 (0.65%) BusinessObjects
11 7 (0.65%) Power Query
12 4 (0.37%) DB2
12 4 (0.37%) MySQL
13 3 (0.28%) Azure SQL Database
14 1 (0.093%) SQL Server Analysis Services
Development Applications
1 59 (5.50%) JIRA
2 12 (1.12%) Visual Studio
3 11 (1.03%) Git
4 4 (0.37%) LabVIEW
5 2 (0.19%) Eclipse
5 2 (0.19%) Rational Rhapsody
6 1 (0.093%) SQL Server Management Studio (SSMS)
General
1 295 (27.52%) Social Skills
2 167 (15.58%) Finance
3 116 (10.82%) Analytical Skills
4 79 (7.37%) Manufacturing
5 76 (7.09%) Law
6 64 (5.97%) Legal
7 49 (4.57%) Retail
8 43 (4.01%) Documentation Skills
9 41 (3.82%) Organisational Skills
10 29 (2.71%) Telecoms
11 20 (1.87%) Banking
12 16 (1.49%) Advertising
13 11 (1.03%) Local Government
14 10 (0.93%) Back Office
15 9 (0.84%) Marketing
16 8 (0.75%) Automotive
16 8 (0.75%) International Banking
17 7 (0.65%) Inclusion and Diversity
17 7 (0.65%) Public Sector
17 7 (0.65%) Social Housing
Libraries, Frameworks & Software Standards
1 26 (2.43%) .NET
2 17 (1.59%) Middleware
2 17 (1.59%) Web Services
3 11 (1.03%) REST
4 10 (0.93%) CSS
4 10 (0.93%) HTML
5 9 (0.84%) XML
6 8 (0.75%) SOAP
7 5 (0.47%) EDI
8 4 (0.37%) .NET Framework
8 4 (0.37%) Elastic Stack
8 4 (0.37%) FIX Protocol
8 4 (0.37%) JSON
9 3 (0.28%) Kafka
10 2 (0.19%) 802.1X
11 1 (0.093%) SAP CAF
Miscellaneous
1 62 (5.78%) Onboarding
2 48 (4.48%) Driving Licence
3 42 (3.92%) Video Conferencing
4 26 (2.43%) Management Information System
5 20 (1.87%) Client/Server
6 19 (1.77%) Analytical Mindset
7 16 (1.49%) Self-Motivation
8 14 (1.31%) NHS
9 12 (1.12%) Renewable Energy
10 10 (0.93%) Low-Code
11 9 (0.84%) EPoS
12 8 (0.75%) Housing Association
12 8 (0.75%) Hybrid Cloud
13 6 (0.56%) Enterprise Software
13 6 (0.56%) IoT
14 5 (0.47%) Data Protection Act
14 5 (0.47%) iSeries
15 4 (0.37%) CCTV
15 4 (0.37%) Data Centre
15 4 (0.37%) Legacy Applications
Operating Systems
1 327 (30.50%) Windows
2 93 (8.68%) Windows Server
3 85 (7.93%) Windows 10
4 36 (3.36%) Android
5 26 (2.43%) Linux
6 14 (1.31%) Apple iOS
7 13 (1.21%) Windows Server 2019
8 9 (0.84%) Mac OS
9 1 (0.093%) Solaris
9 1 (0.093%) Ubuntu
9 1 (0.093%) Unix
9 1 (0.093%) Windows Server 2012
9 1 (0.093%) Windows Server 2016
Processes & Methodologies
1 246 (22.95%) Problem-Solving
2 176 (16.42%) ITIL
3 141 (13.15%) Customer Service
4 129 (12.03%) ERP
5 127 (11.85%) Continuous Improvement
6 113 (10.54%) ITSM
7 80 (7.46%) Service Management
8 78 (7.28%) Process Improvement
9 75 (7.00%) Change Management
10 64 (5.97%) Business Intelligence
11 45 (4.20%) CRM
12 44 (4.10%) Incident Management
13 40 (3.73%) Service Delivery
14 38 (3.54%) Cybersecurity
15 37 (3.45%) Data Analysis
16 34 (3.17%) Computer Science
17 33 (3.08%) Data Management
18 28 (2.61%) Document Management
18 28 (2.61%) Migration
19 27 (2.52%) Root Cause Analysis
Programming Languages
1 218 (20.34%) SQL
2 37 (3.45%) PowerShell
3 22 (2.05%) C#
4 20 (1.87%) T-SQL
5 18 (1.68%) JavaScript
6 13 (1.21%) Python
6 13 (1.21%) VB.NET
7 8 (0.75%) PL/SQL
8 7 (0.65%) PHP
9 4 (0.37%) Delphi
9 4 (0.37%) Pascal
10 3 (0.28%) VBA
11 2 (0.19%) Java
11 2 (0.19%) Tcl
12 1 (0.093%) R
Qualifications
1 100 (9.33%) Degree
2 46 (4.29%) A+ Certification
3 39 (3.64%) Security Cleared
4 37 (3.45%) Microsoft Certification
5 23 (2.15%) SC Cleared
6 18 (1.68%) Microsoft Certified Professional
7 9 (0.84%) HNC
8 8 (0.75%) DV Cleared
9 7 (0.65%) Computer Science Degree
10 6 (0.56%) MBCS
11 5 (0.47%) MCSA
12 4 (0.37%) DBS Check
13 3 (0.28%) Azure Certification
13 3 (0.28%) BPSS Clearance
13 3 (0.28%) ITIL Certification
13 3 (0.28%) ITIL Foundation Certificate
13 3 (0.28%) MCSE
14 2 (0.19%) CCNA
14 2 (0.19%) Cisco Certification
14 2 (0.19%) Oracle Certification
Quality Assurance & Compliance
1 60 (5.60%) SLA
2 18 (1.68%) ISO/IEC 27001
3 14 (1.31%) Cyber Essentials
3 14 (1.31%) Data Quality
4 8 (0.75%) QA
5 6 (0.56%) Cyber Essentials PLUS
6 4 (0.37%) Accessibility
6 4 (0.37%) Actionable Recommendations
6 4 (0.37%) GDPR
7 1 (0.093%) DICOM
7 1 (0.093%) PCI DSS
7 1 (0.093%) PMO
System Software
1 210 (19.59%) Active Directory
2 17 (1.59%) VMware Infrastructure
3 15 (1.40%) Hyper-V
4 6 (0.56%) Virtual Desktop
5 5 (0.47%) XenApp
6 3 (0.28%) BitLocker
6 3 (0.28%) Docker
6 3 (0.28%) Microsoft Virtual Server
6 3 (0.28%) Virtual Servers
7 2 (0.19%) Firmware
8 1 (0.093%) Virtual Machines
8 1 (0.093%) vSphere
Systems Management
1 57 (5.32%) Microsoft Intune
2 27 (2.52%) SCCM
3 7 (0.65%) Single Sign-On
4 4 (0.37%) Kibana
5 2 (0.19%) Jamf Pro
6 1 (0.093%) Autotask
6 1 (0.093%) FortiGate
6 1 (0.093%) Terraform
Vendors
1 367 (34.24%) Microsoft
2 47 (4.38%) ServiceNow
3 28 (2.61%) Oracle
4 26 (2.43%) VMware
5 22 (2.05%) SAP
6 21 (1.96%) iManage
7 18 (1.68%) Google
8 13 (1.21%) Apple
8 13 (1.21%) Citrix
9 12 (1.12%) Starlink
10 11 (1.03%) ConnectWise
10 11 (1.03%) HubSpot
10 11 (1.03%) Northgate
11 10 (0.93%) Cisco
11 10 (0.93%) IFS
11 10 (0.93%) Intapp
12 9 (0.84%) Aderant
12 9 (0.84%) IBM
12 9 (0.84%) SolarWinds
13 8 (0.75%) WooCommerce