Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 1 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Jun 2026
Same period 2025 Same period 2024
Rank 155 148 185
Rank change year-on-year -7 +37 +63
Permanent jobs requiring a Support Analyst 1,079 911 1,340
As % of all permanent jobs in England 1.30% 2.33% 1.51%
As % of the Job Titles category 1.39% 2.59% 1.60%
Number of salaries quoted 861 768 1,091
10th Percentile £26,250 £24,758 £24,250
25th Percentile £30,000 £28,000 £27,473
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £41,250 £47,500 £47,500
90th Percentile £47,500 £57,500 £57,500
UK median annual salary £35,000 £34,500 £35,000
% change year-on-year +1.45% -1.43% +2.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 77,858 35,114 83,911
% of permanent jobs with a recognized job title 93.46% 89.72% 94.67%
Number of salaries quoted 53,086 20,250 63,132
10th Percentile £30,000 £29,750 £28,500
25th Percentile £40,000 £40,000 £38,000
Median annual salary (50th Percentile) £55,875 £57,500 £52,500
Median % change year-on-year -2.83% +9.52% -13.22%
75th Percentile £75,000 £77,500 £71,250
90th Percentile £96,250 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 1 June 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 1 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +63 302 £32,500 -7.14% 44
London -46 209 £40,500 -14.74% 20
North of England -14 196 £35,000 +22.81% 26
Midlands -11 157 £35,000 +16.67% 14
South West -5 133 £32,500 +6.56% 12
Yorkshire -36 103 £34,000 +19.30% 13
West Midlands -15 94 £35,000 +12.90% 8
North West +15 92 £35,000 +11.55% 13
East of England -27 82 £30,000 - 5
East Midlands -25 63 £35,000 +18.64% 6
North East -60 1 £43,500 +26.09%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 1 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 375 (34.75%) Microsoft
2 332 (30.77%) Windows
3 304 (28.17%) Microsoft 365
4 247 (22.89%) Problem-Solving
5 219 (20.30%) SQL
6 214 (19.83%) Active Directory
7 179 (16.59%) ITIL
8 165 (15.29%) Azure
9 145 (13.44%) Customer Service
10 133 (12.33%) Continuous Improvement
11 130 (12.05%) ERP
12 115 (10.66%) ITSM
13 113 (10.47%) Microsoft Office
14 102 (9.45%) Degree
15 92 (8.53%) Windows Server
16 89 (8.25%) Entra ID
17 85 (7.88%) Windows 10
18 82 (7.60%) Service Management
19 80 (7.41%) Process Improvement
20 76 (7.04%) Change Management
20 76 (7.04%) SQL Server
21 74 (6.86%) SharePoint
22 71 (6.58%) Power Platform
23 68 (6.30%) Microsoft Exchange
24 63 (5.84%) Business Intelligence
25 60 (5.56%) SLA
26 59 (5.47%) JIRA
26 59 (5.47%) Microsoft Intune
27 55 (5.10%) Microsoft Excel
28 54 (5.00%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 74 (6.86%) SharePoint
2 68 (6.30%) Microsoft Exchange
3 22 (2.04%) IIS
4 11 (1.02%) Confluence
4 11 (1.02%) Skype for Business
5 5 (0.46%) CMS
6 3 (0.28%) SAS
7 2 (0.19%) Tomcat
Applications
1 113 (10.47%) Microsoft Office
2 55 (5.10%) Microsoft Excel
3 22 (2.04%) Microsoft PowerPoint
4 3 (0.28%) Photoshop
Business Applications
1 24 (2.22%) Dynamics CRM
2 18 (1.67%) NEC Housing
3 14 (1.30%) Dynamics AX
4 12 (1.11%) Unit4 Business World
5 11 (1.02%) Visualfiles
6 10 (0.93%) Elite 3E
7 9 (0.83%) Endur
7 9 (0.83%) Magento
8 8 (0.74%) Dynamics NAV
8 8 (0.74%) Shopify
9 5 (0.46%) NetSuite
9 5 (0.46%) Oracle Financials
9 5 (0.46%) Oracle Retail
9 5 (0.46%) SAP Business One
10 4 (0.37%) Dynamics GP
10 4 (0.37%) Infor M3
10 4 (0.37%) JDE OneWorld
10 4 (0.37%) Primavera
10 4 (0.37%) SAP HR
10 4 (0.37%) SAP Payroll
Cloud Services
1 304 (28.17%) Microsoft 365
2 165 (15.29%) Azure
3 89 (8.25%) Entra ID
4 71 (6.58%) Power Platform
5 47 (4.36%) Dynamics 365
6 38 (3.52%) OneDrive
7 37 (3.43%) SaaS
8 23 (2.13%) Power Automate
9 21 (1.95%) AWS
10 17 (1.58%) PowerApps
11 15 (1.39%) Google Workspace
12 12 (1.11%) PaaS
13 11 (1.02%) IaaS
13 11 (1.02%) Microsoft Copilot
14 10 (0.93%) ClickUp
15 8 (0.74%) Boomi
15 8 (0.74%) dbt
15 8 (0.74%) iPaaS
15 8 (0.74%) Workato
16 7 (0.65%) Azure DevOps
Communications & Networking
1 54 (5.00%) DNS
2 49 (4.54%) DHCP
3 45 (4.17%) VPN
4 39 (3.61%) Firewall
5 33 (3.06%) TCP/IP
6 26 (2.41%) WAN
7 24 (2.22%) VoIP
8 19 (1.76%) Unified Communications
9 17 (1.58%) Broadband
9 17 (1.58%) Wi-Fi
10 14 (1.30%) LAN
11 13 (1.20%) 4G
11 13 (1.20%) VLAN
12 11 (1.02%) Skype
12 11 (1.02%) WebEx
13 10 (0.93%) WinSCP
14 8 (0.74%) Wireless
15 7 (0.65%) Network Security
16 6 (0.56%) SD-WAN
16 6 (0.56%) Structured Cabling
Database & Business Intelligence
1 76 (7.04%) SQL Server
2 50 (4.63%) Power BI
3 22 (2.04%) Relational Database
4 19 (1.76%) Crystal Reports
5 16 (1.48%) SQL Server Integration Services
6 13 (1.20%) SQL Server Reporting Services
7 10 (0.93%) Metabase
7 10 (0.93%) Oracle Reports
8 8 (0.74%) Data Warehouse
8 8 (0.74%) PostgreSQL
9 7 (0.65%) BusinessObjects
9 7 (0.65%) Power Query
10 4 (0.37%) DB2
10 4 (0.37%) MySQL
11 3 (0.28%) Azure SQL Database
12 1 (0.093%) SQL Server Analysis Services
Development Applications
1 59 (5.47%) JIRA
2 10 (0.93%) Git
2 10 (0.93%) Visual Studio
3 4 (0.37%) LabVIEW
4 2 (0.19%) Eclipse
4 2 (0.19%) Rational Rhapsody
5 1 (0.093%) SQL Server Management Studio (SSMS)
General
1 298 (27.62%) Social Skills
2 166 (15.38%) Finance
3 117 (10.84%) Analytical Skills
4 83 (7.69%) Manufacturing
5 77 (7.14%) Law
6 67 (6.21%) Legal
7 51 (4.73%) Retail
8 46 (4.26%) Organisational Skills
9 44 (4.08%) Documentation Skills
10 30 (2.78%) Telecoms
11 19 (1.76%) Banking
12 16 (1.48%) Advertising
13 11 (1.02%) Local Government
14 10 (0.93%) Back Office
15 9 (0.83%) Marketing
16 8 (0.74%) Automotive
16 8 (0.74%) International Banking
17 7 (0.65%) Inclusion and Diversity
17 7 (0.65%) Public Sector
17 7 (0.65%) Social Housing
Libraries, Frameworks & Software Standards
1 26 (2.41%) .NET
2 17 (1.58%) Middleware
2 17 (1.58%) Web Services
3 11 (1.02%) REST
4 10 (0.93%) CSS
4 10 (0.93%) HTML
4 10 (0.93%) XML
5 8 (0.74%) SOAP
6 5 (0.46%) EDI
7 4 (0.37%) .NET Framework
7 4 (0.37%) Elastic Stack
7 4 (0.37%) FIX Protocol
7 4 (0.37%) JSON
8 3 (0.28%) Kafka
9 2 (0.19%) 802.1X
10 1 (0.093%) SAP CAF
Miscellaneous
1 64 (5.93%) Onboarding
2 48 (4.45%) Driving Licence
3 43 (3.99%) Video Conferencing
4 25 (2.32%) Management Information System
5 21 (1.95%) Client/Server
6 20 (1.85%) Analytical Mindset
7 16 (1.48%) Self-Motivation
8 14 (1.30%) NHS
9 12 (1.11%) Renewable Energy
10 10 (0.93%) Low-Code
11 9 (0.83%) EPoS
12 8 (0.74%) Housing Association
12 8 (0.74%) Hybrid Cloud
13 6 (0.56%) Enterprise Software
13 6 (0.56%) IoT
14 5 (0.46%) Data Protection Act
14 5 (0.46%) iSeries
15 4 (0.37%) CCTV
15 4 (0.37%) Linux Command Line
15 4 (0.37%) Microsoft Licensing
Operating Systems
1 332 (30.77%) Windows
2 92 (8.53%) Windows Server
3 85 (7.88%) Windows 10
4 37 (3.43%) Android
5 25 (2.32%) Linux
6 14 (1.30%) Apple iOS
7 13 (1.20%) Windows Server 2019
8 9 (0.83%) Mac OS
9 1 (0.093%) Solaris
9 1 (0.093%) Ubuntu
9 1 (0.093%) Unix
9 1 (0.093%) Windows Server 2012
9 1 (0.093%) Windows Server 2016
Processes & Methodologies
1 247 (22.89%) Problem-Solving
2 179 (16.59%) ITIL
3 145 (13.44%) Customer Service
4 133 (12.33%) Continuous Improvement
5 130 (12.05%) ERP
6 115 (10.66%) ITSM
7 82 (7.60%) Service Management
8 80 (7.41%) Process Improvement
9 76 (7.04%) Change Management
10 63 (5.84%) Business Intelligence
11 45 (4.17%) CRM
12 44 (4.08%) Incident Management
13 40 (3.71%) Service Delivery
14 38 (3.52%) Cybersecurity
15 36 (3.34%) Data Analysis
16 34 (3.15%) Computer Science
17 32 (2.97%) Data Management
18 29 (2.69%) Document Management
18 29 (2.69%) Migration
19 28 (2.59%) Workflow
Programming Languages
1 219 (20.30%) SQL
2 35 (3.24%) PowerShell
3 22 (2.04%) C#
4 19 (1.76%) JavaScript
4 19 (1.76%) T-SQL
5 13 (1.20%) Python
5 13 (1.20%) VB.NET
6 8 (0.74%) PL/SQL
7 7 (0.65%) PHP
8 4 (0.37%) Delphi
8 4 (0.37%) Pascal
9 3 (0.28%) VBA
10 2 (0.19%) Java
10 2 (0.19%) Tcl
11 1 (0.093%) R
Qualifications
1 102 (9.45%) Degree
2 48 (4.45%) A+ Certification
3 42 (3.89%) Security Cleared
4 37 (3.43%) Microsoft Certification
5 24 (2.22%) SC Cleared
6 18 (1.67%) Microsoft Certified Professional
7 9 (0.83%) HNC
8 8 (0.74%) DV Cleared
9 7 (0.65%) Computer Science Degree
10 6 (0.56%) MBCS
11 5 (0.46%) MCSA
12 4 (0.37%) DBS Check
13 3 (0.28%) Azure Certification
13 3 (0.28%) BPSS Clearance
13 3 (0.28%) CCNA
13 3 (0.28%) Cisco Certification
13 3 (0.28%) ITIL Certification
13 3 (0.28%) ITIL Foundation Certificate
13 3 (0.28%) MCSE
14 2 (0.19%) Oracle Certification
Quality Assurance & Compliance
1 60 (5.56%) SLA
2 19 (1.76%) ISO/IEC 27001
3 15 (1.39%) Cyber Essentials
3 15 (1.39%) Data Quality
4 8 (0.74%) QA
5 7 (0.65%) Cyber Essentials PLUS
6 4 (0.37%) Accessibility
6 4 (0.37%) Actionable Recommendations
6 4 (0.37%) GDPR
7 2 (0.19%) PCI DSS
8 1 (0.093%) DICOM
8 1 (0.093%) PMO
System Software
1 214 (19.83%) Active Directory
2 17 (1.58%) VMware Infrastructure
3 15 (1.39%) Hyper-V
4 6 (0.56%) Virtual Desktop
5 5 (0.46%) XenApp
6 3 (0.28%) BitLocker
6 3 (0.28%) Docker
6 3 (0.28%) Firmware
6 3 (0.28%) Microsoft Virtual Server
6 3 (0.28%) Virtual Servers
7 1 (0.093%) Virtual Machines
7 1 (0.093%) vSphere
Systems Management
1 59 (5.47%) Microsoft Intune
2 27 (2.50%) SCCM
3 7 (0.65%) Single Sign-On
4 4 (0.37%) Kibana
5 2 (0.19%) Jamf Pro
6 1 (0.093%) Autotask
6 1 (0.093%) FortiGate
6 1 (0.093%) Terraform
Vendors
1 375 (34.75%) Microsoft
2 47 (4.36%) ServiceNow
3 30 (2.78%) Oracle
4 26 (2.41%) VMware
5 22 (2.04%) SAP
6 21 (1.95%) iManage
7 18 (1.67%) Google
8 14 (1.30%) Citrix
9 13 (1.20%) Apple
9 13 (1.20%) Starlink
10 11 (1.02%) ConnectWise
10 11 (1.02%) HubSpot
10 11 (1.02%) Northgate
11 10 (0.93%) Cisco
11 10 (0.93%) IBM
11 10 (0.93%) IFS
11 10 (0.93%) Intapp
12 9 (0.83%) Aderant
12 9 (0.83%) SolarWinds
13 8 (0.74%) WooCommerce