Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,500 per year, according to job vacancies posted during the 6 months leading to 13 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Oct 2026
Same period 2025 Same period 2024
Rank 158 127 193
Rank change year-on-year -31 +66 -23
Permanent jobs requiring a Support Analyst 1,270 1,067 890
As % of all permanent jobs in England 1.22% 2.50% 1.39%
As % of the Job Titles category 1.32% 2.76% 1.46%
Number of salaries quoted 1,065 905 534
10th Percentile £26,250 £26,000 £25,538
25th Percentile £29,000 £28,000 £30,875
Median annual salary (50th Percentile) £34,500 £33,000 £36,000
Median % change year-on-year +4.55% -8.33% +1.41%
75th Percentile £43,750 £40,250 £47,500
90th Percentile £53,750 £53,750 £74,625
UK median annual salary £34,000 £33,000 £35,500
% change year-on-year +3.03% -7.04% -1.39%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 96,394 38,710 60,932
% of permanent jobs with a recognized job title 92.58% 90.53% 95.23%
Number of salaries quoted 67,344 23,101 34,738
10th Percentile £30,250 £28,000 £31,250
25th Percentile £41,250 £35,750 £41,250
Median annual salary (50th Percentile) £59,522 £55,000 £56,500
Median % change year-on-year +8.22% -2.65% -5.83%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £95,000
UK median annual salary £58,750 £53,500 £55,000
% change year-on-year +9.81% -2.73% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 13 October 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 13 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +7 312 £33,500 +1.13% 23
North of England +32 295 £32,250 +4.03% 28
London -61 240 £44,615 -0.86% 71
North West +60 165 £32,250 +13.16% 21
Midlands -55 154 £35,000 +16.67% 21
East of England -3 151 £30,000 +9.09% 9
Yorkshire -5 119 £34,000 +22.52% 5
South West -63 118 £31,000 -11.43% 18
East Midlands -25 108 £35,000 +18.64% 12
West Midlands -75 46 £36,000 +9.09% 9
North East -83 11 £30,000 -14.29% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 13 October 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 452 (35.59%) Microsoft
2 432 (34.02%) Problem-Solving
3 381 (30.00%) Windows
4 376 (29.61%) Microsoft 365
5 268 (21.10%) Customer Service
6 255 (20.08%) Active Directory
7 230 (18.11%) SQL
8 227 (17.87%) ITIL
9 184 (14.49%) Azure
9 184 (14.49%) Continuous Improvement
10 142 (11.18%) ITSM
11 126 (9.92%) Service Management
12 123 (9.69%) Entra ID
12 123 (9.69%) ERP
13 117 (9.21%) SharePoint
13 117 (9.21%) Windows Server
14 112 (8.82%) Microsoft Office
15 105 (8.27%) Microsoft Intune
16 88 (6.93%) Microsoft Exchange
17 87 (6.85%) Degree
18 84 (6.61%) DNS
19 78 (6.14%) DHCP
20 77 (6.06%) SaaS
21 72 (5.67%) Windows 10
22 71 (5.59%) Service Delivery
22 71 (5.59%) ServiceNow
23 69 (5.43%) TCP/IP
24 66 (5.20%) CRM
24 66 (5.20%) PowerShell
25 63 (4.96%) A+ Certification

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 117 (9.21%) SharePoint
2 88 (6.93%) Microsoft Exchange
3 18 (1.42%) IIS
4 15 (1.18%) Confluence
5 7 (0.55%) Skype for Business
6 3 (0.24%) Office Communications Server
6 3 (0.24%) SAS
7 2 (0.16%) Tomcat
8 1 (0.079%) Blackberry Enterprise Server
8 1 (0.079%) Exchange Server 2013
Applications
1 112 (8.82%) Microsoft Office
2 56 (4.41%) Microsoft Excel
3 19 (1.50%) Microsoft PowerPoint
4 1 (0.079%) Photoshop
4 1 (0.079%) Revit
4 1 (0.079%) Siemens NX
4 1 (0.079%) Windchill
Business Applications
1 17 (1.34%) iTrent
2 15 (1.18%) Dynamics CRM
3 14 (1.10%) NetSuite
3 14 (1.10%) Oracle Retail
4 11 (0.87%) Visualfiles
5 8 (0.63%) Oracle EBS
5 8 (0.63%) Oracle Financials
6 7 (0.55%) Dynamics AX
6 7 (0.55%) Fidessa
7 6 (0.47%) Infor M3
7 6 (0.47%) NEC Housing
8 5 (0.39%) Unit4 Business World
9 4 (0.31%) Oracle Applications
9 4 (0.31%) Oracle Assets
9 4 (0.31%) Oracle EBS R12
9 4 (0.31%) Oracle Procure-to-Pay
9 4 (0.31%) Oracle Receivables
9 4 (0.31%) Payment Gateway
9 4 (0.31%) SAP Business One
9 4 (0.31%) Shopify
Cloud Services
1 376 (29.61%) Microsoft 365
2 184 (14.49%) Azure
3 123 (9.69%) Entra ID
4 77 (6.06%) SaaS
5 62 (4.88%) Dynamics 365
5 62 (4.88%) Power Platform
6 52 (4.09%) OneDrive
7 19 (1.50%) PowerApps
8 17 (1.34%) Power Automate
9 15 (1.18%) BigCommerce
10 13 (1.02%) Google Workspace
11 12 (0.94%) Microsoft Copilot
12 10 (0.79%) Azure DevOps
13 9 (0.71%) Mimecast
14 7 (0.55%) AWS
15 6 (0.47%) Slack
16 5 (0.39%) GCP
17 4 (0.31%) ChatGPT
17 4 (0.31%) OCI
18 3 (0.24%) Anthropic Claude
Communications & Networking
1 84 (6.61%) DNS
2 78 (6.14%) DHCP
3 69 (5.43%) TCP/IP
4 51 (4.02%) Firewall
5 43 (3.39%) VPN
6 39 (3.07%) WAN
7 34 (2.68%) Wi-Fi
8 30 (2.36%) LAN
9 23 (1.81%) Unified Communications
10 19 (1.50%) VLAN
11 17 (1.34%) VoIP
12 13 (1.02%) Wireless
13 12 (0.94%) Broadband
14 11 (0.87%) SD-WAN
14 11 (0.87%) WebEx
15 10 (0.79%) 4G
15 10 (0.79%) FIX Connectivity
16 7 (0.55%) Skype
17 6 (0.47%) MPLS
17 6 (0.47%) Structured Cabling
Database & Business Intelligence
1 61 (4.80%) SQL Server
2 42 (3.31%) Power BI
3 18 (1.42%) Crystal Reports
4 6 (0.47%) Relational Database
4 6 (0.47%) SQL Server Reporting Services
5 4 (0.31%) Data Warehouse
5 4 (0.31%) Oracle Database
5 4 (0.31%) Oracle Reports
5 4 (0.31%) Qlik Sense
5 4 (0.31%) Tableau
6 3 (0.24%) MySQL
6 3 (0.24%) SQL Server Integration Services
7 2 (0.16%) Power Query
8 1 (0.079%) BusinessObjects
8 1 (0.079%) PostgreSQL
8 1 (0.079%) SQL Server Analysis Services
Development Applications
1 51 (4.02%) JIRA
2 4 (0.31%) Eclipse
2 4 (0.31%) Oracle Forms
2 4 (0.31%) Toad
3 2 (0.16%) Git
General
1 457 (35.98%) Social Skills
2 170 (13.39%) Finance
3 168 (13.23%) Analytical Skills
4 88 (6.93%) Organisational Skills
5 71 (5.59%) Law
6 65 (5.12%) Manufacturing
7 63 (4.96%) Retail
8 61 (4.80%) Legal
9 33 (2.60%) Banking
10 30 (2.36%) Documentation Skills
11 17 (1.34%) Advertising
12 14 (1.10%) Automotive
13 11 (0.87%) Front Office
13 11 (0.87%) Inclusion and Diversity
14 10 (0.79%) Public Sector
15 9 (0.71%) Investment Banking
15 9 (0.71%) Presentation Skills
16 8 (0.63%) Telecoms
17 7 (0.55%) Legal Technology
17 7 (0.55%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 30 (2.36%) XML
2 21 (1.65%) .NET
2 21 (1.65%) FIX Protocol
3 19 (1.50%) Web Services
4 17 (1.34%) HTML
5 14 (1.10%) CSS
5 14 (1.10%) REST
6 12 (0.94%) .NET Framework
6 12 (0.94%) SOAP
7 7 (0.55%) JSON
8 6 (0.47%) EDI
9 4 (0.31%) Oracle Fusion
9 4 (0.31%) WSDL
9 4 (0.31%) XSD
9 4 (0.31%) XSLT
10 3 (0.24%) ASP.NET Web Forms
10 3 (0.24%) WinForms
11 2 (0.16%) Elastic Stack
11 2 (0.16%) Kafka
12 1 (0.079%) Middleware
Miscellaneous
1 77 (6.06%) Onboarding
2 66 (5.20%) Driving Licence
3 34 (2.68%) Self-Motivation
4 27 (2.13%) Video Conferencing
5 26 (2.05%) Management Information System
6 19 (1.50%) Enterprise Software
7 18 (1.42%) Analytical Mindset
8 16 (1.26%) FMCG
9 15 (1.18%) Mobile App
10 13 (1.02%) Client/Server
10 13 (1.02%) iPhone
11 11 (0.87%) CMDB
12 10 (0.79%) iPad
13 9 (0.71%) Fixed Income
14 8 (0.63%) Data Structures
15 7 (0.55%) Equities
16 6 (0.47%) Hedge funds
16 6 (0.47%) Linux Command Line
16 6 (0.47%) NHS
16 6 (0.47%) Product Ownership
Operating Systems
1 381 (30.00%) Windows
2 117 (9.21%) Windows Server
3 72 (5.67%) Windows 10
4 49 (3.86%) Linux
5 20 (1.57%) Android
5 20 (1.57%) Apple iOS
6 16 (1.26%) Unix
6 16 (1.26%) Windows Server 2019
7 14 (1.10%) macOS
8 6 (0.47%) CentOS
8 6 (0.47%) Rocky
8 6 (0.47%) Ubuntu
9 5 (0.39%) Solaris
10 4 (0.31%) Windows Server 2016
11 1 (0.079%) Windows 7
Processes & Methodologies
1 432 (34.02%) Problem-Solving
2 268 (21.10%) Customer Service
3 227 (17.87%) ITIL
4 184 (14.49%) Continuous Improvement
5 142 (11.18%) ITSM
6 126 (9.92%) Service Management
7 123 (9.69%) ERP
8 71 (5.59%) Service Delivery
9 66 (5.20%) CRM
10 62 (4.88%) Collaborative Working
10 62 (4.88%) Process Improvement
11 60 (4.72%) Incident Management
12 59 (4.65%) Business Intelligence
13 57 (4.49%) Project Delivery
14 53 (4.17%) Change Management
15 52 (4.09%) Stakeholder Management
16 49 (3.86%) Cybersecurity
17 47 (3.70%) Customer Experience
18 46 (3.62%) User Acceptance Testing
19 39 (3.07%) Computer Science
Programming Languages
1 230 (18.11%) SQL
2 66 (5.20%) PowerShell
3 29 (2.28%) C#
4 25 (1.97%) JavaScript
5 18 (1.42%) Python
6 12 (0.94%) Java
7 11 (0.87%) Bash
8 9 (0.71%) C++
8 9 (0.71%) Ruby
9 7 (0.55%) PL/SQL
10 5 (0.39%) Perl
10 5 (0.39%) T-SQL
11 4 (0.31%) VB
11 4 (0.31%) XPath
12 3 (0.24%) PHP
13 2 (0.16%) Google Apps Script
13 2 (0.16%) Tcl
14 1 (0.079%) R
14 1 (0.079%) VB.NET
14 1 (0.079%) VBA
Qualifications
1 87 (6.85%) Degree
2 63 (4.96%) A+ Certification
3 38 (2.99%) Microsoft Certification
4 36 (2.83%) Security Cleared
5 16 (1.26%) Computer Science Degree
6 14 (1.10%) BPSS Clearance
6 14 (1.10%) Network+ Certification
6 14 (1.10%) SC Cleared
7 11 (0.87%) DBS Check
8 10 (0.79%) ITIL Certification
9 9 (0.71%) ITIL Foundation Certificate
10 8 (0.63%) Microsoft Certified Professional
11 7 (0.55%) CCNA
11 7 (0.55%) Cisco Certification
12 4 (0.31%) MCSA
12 4 (0.31%) MCSE
13 3 (0.24%) Azure Certification
13 3 (0.24%) MBCS
14 1 (0.079%) HNC
14 1 (0.079%) HND
Quality Assurance & Compliance
1 44 (3.46%) SLA
2 20 (1.57%) ISO/IEC 27001
3 13 (1.02%) Data Quality
4 12 (0.94%) GDPR
5 9 (0.71%) Cyber Essentials
6 8 (0.63%) QA
7 4 (0.31%) Accessibility
8 2 (0.16%) PCI DSS
9 1 (0.079%) Cyber Essentials PLUS
System Software
1 255 (20.08%) Active Directory
2 27 (2.13%) Hyper-V
2 27 (2.13%) VMware Infrastructure
3 12 (0.94%) Firmware
4 11 (0.87%) Virtual Desktop
5 3 (0.24%) Microsoft Virtual Server
5 3 (0.24%) Virtual Servers
6 2 (0.16%) vSphere
6 2 (0.16%) XenApp
Systems Management
1 105 (8.27%) Microsoft Intune
2 7 (0.55%) Jamf Pro
3 5 (0.39%) Kibana
3 5 (0.39%) SCCM
3 5 (0.39%) Systems Management Server (SMS)
4 2 (0.16%) Grafana
5 1 (0.079%) Autotask
5 1 (0.079%) Cisco CUCM
5 1 (0.079%) Failover Clustering
5 1 (0.079%) FortiGate
5 1 (0.079%) Microsoft Clustering
Vendors
1 452 (35.59%) Microsoft
2 71 (5.59%) ServiceNow
3 54 (4.25%) Oracle
4 37 (2.91%) SAP
5 34 (2.68%) Cisco
6 33 (2.60%) VMware
7 18 (1.42%) Apple
7 18 (1.42%) iManage
8 15 (1.18%) Salesforce
9 14 (1.10%) Sage
10 13 (1.02%) Citrix
10 13 (1.02%) Google
10 13 (1.02%) Meraki
11 12 (0.94%) Epicor
11 12 (0.94%) IBM
12 10 (0.79%) IBM Sterling
12 10 (0.79%) IFS
12 10 (0.79%) Polycom
12 10 (0.79%) Starlink
13 9 (0.71%) FIS