Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,000 per year, according to job vacancies posted during the 6 months leading to 7 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 Mar 2026
Same period 2025 Same period 2024
Rank 125 183 161
Rank change year-on-year +58 -22 +86
Permanent jobs requiring a Support Analyst 1,053 709 1,325
As % of all permanent jobs in England 1.65% 1.70% 1.85%
As % of the Job Titles category 1.80% 1.87% 1.96%
Number of salaries quoted 814 499 1,140
10th Percentile £26,000 £25,500 £24,475
25th Percentile £29,750 £30,938 £28,000
Median annual salary (50th Percentile) £34,000 £40,000 £36,375
Median % change year-on-year -15.00% +9.97% +8.58%
75th Percentile £42,500 £52,500 £47,500
90th Percentile £53,375 £67,500 £57,500
UK median annual salary £34,000 £38,915 £36,500
% change year-on-year -12.63% +6.62% +9.34%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 58,618 37,864 67,565
% of permanent jobs with a recognized job title 91.68% 91.01% 94.47%
Number of salaries quoted 38,020 21,372 53,629
10th Percentile £30,000 £32,500 £28,750
25th Percentile £39,281 £45,000 £39,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -9.84%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £93,750
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 7 March 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 7 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +88 268 £33,000 -5.71% 39
London +10 263 £41,111 -17.78% 27
Midlands +66 176 £32,500 +8.33% 18
North of England +18 168 £33,000 +3.13% 13
South West +47 107 £32,500 +4.84% 10
West Midlands +57 101 £35,000 +2.94% 12
Yorkshire -1 93 £27,750 -11.90% 5
East Midlands +18 75 £27,500 +5.77% 5
East of England +41 69 £30,000 -7.69% 16
North West -5 61 £35,000 +16.67% 8
North East -9 14 £43,500 +24.29%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 7 March 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 369 (35.04%) Microsoft
2 344 (32.67%) Windows
3 327 (31.05%) Problem-Solving
4 263 (24.98%) Microsoft 365
5 239 (22.70%) Customer Service
6 231 (21.94%) SQL
7 224 (21.27%) ITIL
8 223 (21.18%) Active Directory
9 181 (17.19%) Azure
10 142 (13.49%) Microsoft Office
11 140 (13.30%) Degree
12 124 (11.78%) ERP
13 120 (11.40%) Continuous Improvement
14 111 (10.54%) ITSM
15 109 (10.35%) Entra ID
16 90 (8.55%) Microsoft Intune
17 88 (8.36%) Windows 10
18 84 (7.98%) Windows Server
19 83 (7.88%) Microsoft Excel
20 81 (7.69%) Microsoft Exchange
21 78 (7.41%) Change Management
21 78 (7.41%) JIRA
21 78 (7.41%) Power Platform
22 76 (7.22%) SharePoint
23 73 (6.93%) Service Management
23 73 (6.93%) SQL Server
24 72 (6.84%) Process Improvement
25 69 (6.55%) DNS
26 65 (6.17%) Business Intelligence
27 63 (5.98%) DHCP

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 81 (7.69%) Microsoft Exchange
2 76 (7.22%) SharePoint
3 17 (1.61%) Confluence
4 9 (0.85%) Skype for Business
5 6 (0.57%) IIS
6 4 (0.38%) CMS
7 2 (0.19%) Tomcat
8 1 (0.095%) Appian
8 1 (0.095%) Moodle
8 1 (0.095%) Umbraco
Applications
1 142 (13.49%) Microsoft Office
2 83 (7.88%) Microsoft Excel
3 38 (3.61%) Microsoft PowerPoint
4 11 (1.04%) Spreadsheet
5 3 (0.28%) MS Visio
6 1 (0.095%) Acrobat
6 1 (0.095%) AutoCAD
6 1 (0.095%) Photoshop
Business Applications
1 21 (1.99%) Dynamics CRM
2 17 (1.61%) Endur
3 15 (1.42%) NEC Housing
4 13 (1.23%) NetSuite
5 12 (1.14%) Dynamics AX
5 12 (1.14%) Visualfiles
6 9 (0.85%) Magento
6 9 (0.85%) Shopify
7 8 (0.76%) Dynamics NAV
7 8 (0.76%) Unit4 Business World
8 7 (0.66%) SAP S/4HANA
9 6 (0.57%) SAP HR
9 6 (0.57%) SAP Payroll
10 5 (0.47%) Elite 3E
10 5 (0.47%) Fidessa
11 4 (0.38%) Dynamics GP
12 3 (0.28%) SAP Business ByDesign
13 2 (0.19%) Oracle Cash Management
13 2 (0.19%) Oracle Payables
13 2 (0.19%) Oracle Receivables
Cloud Services
1 263 (24.98%) Microsoft 365
2 181 (17.19%) Azure
3 109 (10.35%) Entra ID
4 78 (7.41%) Power Platform
5 48 (4.56%) SaaS
6 39 (3.70%) Dynamics 365
7 29 (2.75%) OneDrive
8 24 (2.28%) Power Automate
9 21 (1.99%) AWS
10 13 (1.23%) PowerApps
11 12 (1.14%) Google Workspace
12 11 (1.04%) dbt
13 9 (0.85%) ClickUp
14 8 (0.76%) Boomi
14 8 (0.76%) iPaaS
14 8 (0.76%) Workato
15 6 (0.57%) OCI
15 6 (0.57%) PaaS
16 5 (0.47%) Azure Monitor
16 5 (0.47%) IaaS
Communications & Networking
1 69 (6.55%) DNS
2 63 (5.98%) DHCP
3 58 (5.51%) Firewall
4 50 (4.75%) VPN
5 44 (4.18%) TCP/IP
6 26 (2.47%) Remote Desktop
7 16 (1.52%) Wi-Fi
8 15 (1.42%) Wireless
9 14 (1.33%) WebEx
10 13 (1.23%) Broadband
10 13 (1.23%) Unified Communications
11 12 (1.14%) WAN
11 12 (1.14%) WinSCP
12 11 (1.04%) LAN
12 11 (1.04%) VoIP
13 9 (0.85%) Skype
13 9 (0.85%) VLAN
14 8 (0.76%) 4G
15 7 (0.66%) Internet
15 7 (0.66%) MPLS
Database & Business Intelligence
1 73 (6.93%) SQL Server
2 59 (5.60%) Power BI
3 25 (2.37%) Relational Database
4 15 (1.42%) Oracle Reports
5 14 (1.33%) Metabase
6 12 (1.14%) SQL Server Integration Services
6 12 (1.14%) SQL Server Reporting Services
7 11 (1.04%) Data Warehouse
8 7 (0.66%) PostgreSQL
9 3 (0.28%) Azure SQL Database
9 3 (0.28%) DB2
9 3 (0.28%) MySQL
10 2 (0.19%) BusinessObjects
10 2 (0.19%) Crystal Reports
10 2 (0.19%) Power Query
11 1 (0.095%) Oracle Database
Development Applications
1 78 (7.41%) JIRA
2 18 (1.71%) Git
3 14 (1.33%) Visual Studio
4 7 (0.66%) Bitbucket
5 4 (0.38%) LabVIEW
6 2 (0.19%) Rational Rhapsody
7 1 (0.095%) SQL Server Management Studio (SSMS)
General
1 436 (41.41%) Social Skills
2 168 (15.95%) Analytical Skills
3 167 (15.86%) Finance
4 90 (8.55%) Law
5 62 (5.89%) Organisational Skills
6 61 (5.79%) Manufacturing
7 60 (5.70%) Legal
8 59 (5.60%) Retail
9 51 (4.84%) Telecoms
10 29 (2.75%) Advertising
11 22 (2.09%) Documentation Skills
12 21 (1.99%) Marketing
13 15 (1.42%) Banking
14 14 (1.33%) Automotive
14 14 (1.33%) Back Office
15 5 (0.47%) Agriculture
15 5 (0.47%) Front Office
15 5 (0.47%) Publishing
16 4 (0.38%) Aviation
16 4 (0.38%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 17 (1.61%) .NET
2 14 (1.33%) Middleware
3 10 (0.95%) Web Services
4 8 (0.76%) FIX Protocol
4 8 (0.76%) REST
4 8 (0.76%) SOAP
5 7 (0.66%) CSS
5 7 (0.66%) HTML
6 4 (0.38%) Oracle Fusion
6 4 (0.38%) Software Packaging
7 3 (0.28%) EDI
7 3 (0.28%) React
8 2 (0.19%) JSON
8 2 (0.19%) Lightning Web Components
8 2 (0.19%) XML
9 1 (0.095%) Elastic Stack
9 1 (0.095%) jQuery
9 1 (0.095%) MFC
9 1 (0.095%) SAP CAF
Miscellaneous
1 99 (9.40%) Onboarding
2 81 (7.69%) Driving Licence
3 43 (4.08%) Management Information System
4 42 (3.99%) Video Conferencing
5 31 (2.94%) Enterprise Software
6 21 (1.99%) NHS
6 21 (1.99%) Self-Motivation
7 15 (1.42%) Analytical Mindset
7 15 (1.42%) Renewable Energy
8 11 (1.04%) Low-Code
9 8 (0.76%) Client/Server
9 8 (0.76%) EPoS
9 8 (0.76%) Mobile App
10 7 (0.66%) IoT
11 6 (0.57%) iPhone
11 6 (0.57%) Reference Data
12 5 (0.47%) Data Protection Act
12 5 (0.47%) Housing Association
13 4 (0.38%) iPad
13 4 (0.38%) Microsoft Licensing
Operating Systems
1 344 (32.67%) Windows
2 88 (8.36%) Windows 10
3 84 (7.98%) Windows Server
4 42 (3.99%) Linux
5 37 (3.51%) Android
6 36 (3.42%) Mac OS
7 33 (3.13%) Apple iOS
8 10 (0.95%) Unix
9 7 (0.66%) Windows Server 2019
10 3 (0.28%) Mac OS X
10 3 (0.28%) Windows Server 2016
11 2 (0.19%) Solaris
11 2 (0.19%) Ubuntu
11 2 (0.19%) Windows Server 2012
12 1 (0.095%) AIX
12 1 (0.095%) Windows 7
12 1 (0.095%) Windows Server 2003
12 1 (0.095%) Windows Server 2008
Processes & Methodologies
1 327 (31.05%) Problem-Solving
2 239 (22.70%) Customer Service
3 224 (21.27%) ITIL
4 124 (11.78%) ERP
5 120 (11.40%) Continuous Improvement
6 111 (10.54%) ITSM
7 78 (7.41%) Change Management
8 73 (6.93%) Service Management
9 72 (6.84%) Process Improvement
10 65 (6.17%) Business Intelligence
11 55 (5.22%) CRM
12 47 (4.46%) Cybersecurity
13 40 (3.80%) Computer Science
14 39 (3.70%) Data Management
14 39 (3.70%) Mentoring
15 36 (3.42%) Data Analysis
15 36 (3.42%) Incident Management
15 36 (3.42%) User Experience
16 32 (3.04%) Root Cause Analysis
17 31 (2.94%) User Acceptance Testing
Programming Languages
1 231 (21.94%) SQL
2 36 (3.42%) PowerShell
3 32 (3.04%) T-SQL
4 29 (2.75%) Python
5 27 (2.56%) C#
6 12 (1.14%) VB.NET
7 8 (0.76%) Java
8 6 (0.57%) JavaScript
9 5 (0.47%) Data Analysis Expressions
9 5 (0.47%) Kusto Query Language
9 5 (0.47%) VBA
10 4 (0.38%) Delphi
10 4 (0.38%) Pascal
10 4 (0.38%) PHP
11 3 (0.28%) Apex Code
11 3 (0.28%) Bash
11 3 (0.28%) PL/SQL
12 2 (0.19%) VB
13 1 (0.095%) Bicep
13 1 (0.095%) R
Qualifications
1 140 (13.30%) Degree
2 41 (3.89%) Security Cleared
3 33 (3.13%) A+ Certification
4 32 (3.04%) Microsoft Certification
5 25 (2.37%) SC Cleared
6 19 (1.80%) Computer Science Degree
7 18 (1.71%) Microsoft Certified Professional
8 13 (1.23%) ITIL Foundation Certificate
9 10 (0.95%) ITIL Certification
10 9 (0.85%) DBS Check
11 7 (0.66%) CCNA
11 7 (0.66%) Cisco Certification
11 7 (0.66%) HNC
11 7 (0.66%) Network+ Certification
12 6 (0.57%) DV Cleared
13 5 (0.47%) MCSA
14 4 (0.38%) BPSS Clearance
14 4 (0.38%) Master's Degree
14 4 (0.38%) MCSE
15 3 (0.28%) Azure Certification
Quality Assurance & Compliance
1 61 (5.79%) SLA
2 19 (1.80%) QA
3 12 (1.14%) ISO/IEC 27001
4 10 (0.95%) Cyber Essentials
5 5 (0.47%) Cyber Essentials PLUS
5 5 (0.47%) Data Quality
6 4 (0.38%) Accessibility
6 4 (0.38%) Actionable Recommendations
6 4 (0.38%) GDPR
7 1 (0.095%) PCI DSS
System Software
1 223 (21.18%) Active Directory
2 26 (2.47%) VMware Infrastructure
3 14 (1.33%) Hyper-V
4 6 (0.57%) Virtual Desktop
5 5 (0.47%) Virtual Machines
6 3 (0.28%) BitLocker
6 3 (0.28%) XenApp
7 2 (0.19%) Docker
8 1 (0.095%) vSphere
Systems Management
1 90 (8.55%) Microsoft Intune
2 19 (1.80%) SCCM
3 9 (0.85%) Grafana
4 7 (0.66%) Control-M
4 7 (0.66%) Kubernetes
4 7 (0.66%) Prometheus
5 4 (0.38%) Jamf Pro
5 4 (0.38%) Single Sign-On
6 1 (0.095%) AirWatch
6 1 (0.095%) EMC NetWorker
6 1 (0.095%) SCOM
6 1 (0.095%) Symantec Endpoint Protection
6 1 (0.095%) Terraform
Vendors
1 369 (35.04%) Microsoft
2 38 (3.61%) ServiceNow
3 30 (2.85%) VMware
4 25 (2.37%) Oracle
5 22 (2.09%) SAP
6 15 (1.42%) Apple
6 15 (1.42%) Cisco
7 14 (1.33%) Google
7 14 (1.33%) Salesforce
8 11 (1.04%) CheckPoint
8 11 (1.04%) ConnectWise
8 11 (1.04%) HubSpot
8 11 (1.04%) Northgate
8 11 (1.04%) Palo Alto
9 10 (0.95%) Polycom
9 10 (0.95%) Sage
10 8 (0.76%) Intapp
10 8 (0.76%) Starlink
10 8 (0.76%) WooCommerce
11 7 (0.66%) iManage