Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 27 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Apr 2026
Same period 2025 Same period 2024
Rank 150 149 179
Rank change year-on-year -1 +30 +75
Permanent jobs requiring a Support Analyst 1,074 809 1,337
As % of all permanent jobs in England 1.35% 2.15% 1.61%
As % of the Job Titles category 1.46% 2.42% 1.70%
Number of salaries quoted 837 666 1,105
10th Percentile £26,500 £24,500 £24,000
25th Percentile £30,000 £28,250 £27,500
Median annual salary (50th Percentile) £35,000 £37,500 £35,000
Median % change year-on-year -6.67% +7.14% +2.94%
75th Percentile £43,000 £50,000 £47,500
90th Percentile £50,000 £67,500 £57,500
UK median annual salary £35,000 £37,500 £35,695
% change year-on-year -6.67% +5.06% +6.55%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 73,631 33,448 78,581
% of permanent jobs with a recognized job title 92.81% 88.86% 94.44%
Number of salaries quoted 48,293 21,353 60,013
10th Percentile £30,000 £30,625 £28,500
25th Percentile £40,000 £42,500 £38,000
Median annual salary (50th Percentile) £55,000 £60,000 £54,000
Median % change year-on-year -8.33% +11.11% -11.33%
75th Percentile £75,000 £78,750 £72,433
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £60,000 £53,000
% change year-on-year -8.33% +13.21% -11.67%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 27 April 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 27 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +54 296 £33,000 -5.71% 35
London -47 238 £42,500 -15.00% 21
Midlands +7 182 £35,000 +16.67% 15
North of England -44 161 £35,000 +20.69% 24
West Midlands +25 117 £35,000 +16.67% 7
South West -6 117 £32,500 +4.84% 15
Yorkshire -42 87 £30,000 +5.26% 6
East of England -25 79 £30,000 -7.69% 12
North West -16 72 £35,000 +5.66% 15
East Midlands -25 65 £33,500 +28.85% 8
North East -55 2 £43,500 +74.00% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 27 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 356 (33.15%) Microsoft
2 325 (30.26%) Windows
3 284 (26.44%) Microsoft 365
4 275 (25.61%) Problem-Solving
5 224 (20.86%) SQL
6 215 (20.02%) Active Directory
7 194 (18.06%) ITIL
8 170 (15.83%) Azure
9 160 (14.90%) Customer Service
10 145 (13.50%) ERP
11 126 (11.73%) Continuous Improvement
12 123 (11.45%) Microsoft Office
13 120 (11.17%) ITSM
14 112 (10.43%) Degree
15 96 (8.94%) Entra ID
16 87 (8.10%) Windows 10
17 82 (7.64%) Windows Server
18 81 (7.54%) Power Platform
19 80 (7.45%) Change Management
20 79 (7.36%) SQL Server
21 78 (7.26%) Microsoft Exchange
22 76 (7.08%) Microsoft Excel
23 75 (6.98%) Process Improvement
23 75 (6.98%) SharePoint
24 71 (6.61%) Business Intelligence
24 71 (6.61%) Service Management
25 66 (6.15%) Microsoft Intune
26 64 (5.96%) JIRA
27 61 (5.68%) SLA
28 59 (5.49%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 78 (7.26%) Microsoft Exchange
2 75 (6.98%) SharePoint
3 15 (1.40%) IIS
4 12 (1.12%) Confluence
5 11 (1.02%) Skype for Business
6 5 (0.47%) CMS
7 2 (0.19%) Tomcat
8 1 (0.093%) Appian
8 1 (0.093%) Moodle
8 1 (0.093%) Umbraco
Applications
1 123 (11.45%) Microsoft Office
2 76 (7.08%) Microsoft Excel
3 27 (2.51%) Microsoft PowerPoint
4 3 (0.28%) Photoshop
5 2 (0.19%) Spreadsheet
6 1 (0.093%) MS Visio
Business Applications
1 27 (2.51%) Dynamics CRM
2 15 (1.40%) NEC Housing
3 14 (1.30%) Dynamics AX
4 13 (1.21%) Endur
5 12 (1.12%) NetSuite
6 10 (0.93%) Visualfiles
7 9 (0.84%) Magento
7 9 (0.84%) Shopify
8 8 (0.74%) Dynamics NAV
8 8 (0.74%) Elite 3E
8 8 (0.74%) Unit4 Business World
9 6 (0.56%) SAP HR
9 6 (0.56%) SAP Payroll
9 6 (0.56%) SAP S/4HANA
10 4 (0.37%) Dynamics GP
10 4 (0.37%) Exchequer
10 4 (0.37%) Fidessa
10 4 (0.37%) Primavera
10 4 (0.37%) SAP Business One
11 3 (0.28%) Infor M3
Cloud Services
1 284 (26.44%) Microsoft 365
2 170 (15.83%) Azure
3 96 (8.94%) Entra ID
4 81 (7.54%) Power Platform
5 43 (4.00%) Dynamics 365
6 40 (3.72%) OneDrive
7 37 (3.45%) SaaS
8 25 (2.33%) AWS
8 25 (2.33%) Power Automate
9 19 (1.77%) Google Workspace
10 13 (1.21%) PowerApps
11 12 (1.12%) dbt
11 12 (1.12%) PaaS
12 11 (1.02%) IaaS
13 9 (0.84%) ClickUp
14 8 (0.74%) Azure DevOps
14 8 (0.74%) Boomi
14 8 (0.74%) iPaaS
14 8 (0.74%) Workato
15 5 (0.47%) OCI
Communications & Networking
1 58 (5.40%) DNS
2 54 (5.03%) DHCP
3 44 (4.10%) VPN
4 36 (3.35%) Firewall
5 32 (2.98%) TCP/IP
6 23 (2.14%) WAN
7 17 (1.58%) Wi-Fi
8 16 (1.49%) VoIP
9 15 (1.40%) VLAN
10 14 (1.30%) LAN
10 14 (1.30%) Unified Communications
11 13 (1.21%) Broadband
12 12 (1.12%) WebEx
12 12 (1.12%) WinSCP
12 12 (1.12%) Wireless
13 11 (1.02%) Skype
14 9 (0.84%) 4G
15 8 (0.74%) Remote Desktop
16 7 (0.65%) Network Security
16 7 (0.65%) SD-WAN
Database & Business Intelligence
1 79 (7.36%) SQL Server
2 59 (5.49%) Power BI
3 28 (2.61%) Relational Database
4 16 (1.49%) SQL Server Integration Services
5 15 (1.40%) Metabase
6 14 (1.30%) Crystal Reports
7 13 (1.21%) Oracle Reports
7 13 (1.21%) SQL Server Reporting Services
8 12 (1.12%) Data Warehouse
9 8 (0.74%) PostgreSQL
10 7 (0.65%) BusinessObjects
10 7 (0.65%) Power Query
11 4 (0.37%) DB2
11 4 (0.37%) MySQL
12 3 (0.28%) Azure SQL Database
Development Applications
1 64 (5.96%) JIRA
2 15 (1.40%) Visual Studio
3 12 (1.12%) Git
4 4 (0.37%) LabVIEW
5 2 (0.19%) Rational Rhapsody
6 1 (0.093%) Bitbucket
6 1 (0.093%) SQL Server Management Studio (SSMS)
General
1 344 (32.03%) Social Skills
2 178 (16.57%) Finance
3 150 (13.97%) Analytical Skills
4 72 (6.70%) Law
4 72 (6.70%) Manufacturing
5 71 (6.61%) Legal
6 54 (5.03%) Retail
7 43 (4.00%) Organisational Skills
8 38 (3.54%) Telecoms
9 37 (3.45%) Documentation Skills
10 18 (1.68%) Banking
11 17 (1.58%) Advertising
12 12 (1.12%) Automotive
13 11 (1.02%) Local Government
13 11 (1.02%) Marketing
14 9 (0.84%) Back Office
15 8 (0.74%) Social Housing
16 7 (0.65%) Public Sector
17 5 (0.47%) Agriculture
17 5 (0.47%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 18 (1.68%) .NET
2 17 (1.58%) Middleware
3 12 (1.12%) Web Services
4 11 (1.02%) REST
5 8 (0.74%) CSS
5 8 (0.74%) HTML
5 8 (0.74%) SOAP
6 7 (0.65%) FIX Protocol
7 5 (0.47%) EDI
8 4 (0.37%) Elastic Stack
8 4 (0.37%) JSON
9 3 (0.28%) Kafka
9 3 (0.28%) Oracle Fusion
10 2 (0.19%) 802.1X
11 1 (0.093%) SAP CAF
11 1 (0.093%) Software Packaging
11 1 (0.093%) XML
Miscellaneous
1 75 (6.98%) Onboarding
2 57 (5.31%) Driving Licence
3 46 (4.28%) Video Conferencing
4 32 (2.98%) Management Information System
5 20 (1.86%) Analytical Mindset
6 16 (1.49%) NHS
7 15 (1.40%) Enterprise Software
8 14 (1.30%) Renewable Energy
8 14 (1.30%) Self-Motivation
9 13 (1.21%) Client/Server
10 11 (1.02%) Low-Code
11 8 (0.74%) EPoS
11 8 (0.74%) Mobile App
12 7 (0.65%) Hybrid Cloud
12 7 (0.65%) IoT
13 6 (0.56%) iPhone
14 5 (0.47%) Data Protection Act
14 5 (0.47%) Housing Association
14 5 (0.47%) iSeries
15 4 (0.37%) Legacy Applications
Operating Systems
1 325 (30.26%) Windows
2 87 (8.10%) Windows 10
3 82 (7.64%) Windows Server
4 36 (3.35%) Linux
5 35 (3.26%) Android
6 21 (1.96%) Apple iOS
7 18 (1.68%) Mac OS
8 6 (0.56%) Unix
9 3 (0.28%) Windows Server 2019
10 2 (0.19%) Solaris
10 2 (0.19%) Ubuntu
11 1 (0.093%) Windows Server 2012
11 1 (0.093%) Windows Server 2016
Processes & Methodologies
1 275 (25.61%) Problem-Solving
2 194 (18.06%) ITIL
3 160 (14.90%) Customer Service
4 145 (13.50%) ERP
5 126 (11.73%) Continuous Improvement
6 120 (11.17%) ITSM
7 80 (7.45%) Change Management
8 75 (6.98%) Process Improvement
9 71 (6.61%) Business Intelligence
9 71 (6.61%) Service Management
10 52 (4.84%) CRM
11 45 (4.19%) Cybersecurity
11 45 (4.19%) Service Delivery
12 41 (3.82%) Data Analysis
13 40 (3.72%) Data Management
14 35 (3.26%) Incident Management
15 32 (2.98%) Computer Science
16 30 (2.79%) Runbook
17 29 (2.70%) Root Cause Analysis
18 28 (2.61%) Workflow
Programming Languages
1 224 (20.86%) SQL
2 36 (3.35%) PowerShell
3 24 (2.23%) T-SQL
4 21 (1.96%) Python
5 16 (1.49%) C#
6 14 (1.30%) JavaScript
7 13 (1.21%) VB.NET
8 7 (0.65%) PHP
8 7 (0.65%) PL/SQL
9 5 (0.47%) VBA
10 4 (0.37%) Delphi
10 4 (0.37%) Pascal
11 3 (0.28%) Bash
11 3 (0.28%) Data Analysis Expressions
11 3 (0.28%) Kusto Query Language
12 2 (0.19%) Apex Code
12 2 (0.19%) Java
12 2 (0.19%) VB
13 1 (0.093%) R
13 1 (0.093%) VBScript
Qualifications
1 112 (10.43%) Degree
2 42 (3.91%) Security Cleared
3 40 (3.72%) A+ Certification
4 32 (2.98%) Microsoft Certification
5 23 (2.14%) SC Cleared
6 14 (1.30%) Microsoft Certified Professional
7 9 (0.84%) DBS Check
7 9 (0.84%) HNC
8 8 (0.74%) DV Cleared
9 7 (0.65%) Computer Science Degree
9 7 (0.65%) ITIL Foundation Certificate
10 5 (0.47%) MBCS
10 5 (0.47%) MCSA
11 4 (0.37%) ITIL Certification
11 4 (0.37%) MCSE
12 3 (0.28%) BPSS Clearance
12 3 (0.28%) CCNA
12 3 (0.28%) Cisco Certification
12 3 (0.28%) CTC Cleared
13 2 (0.19%) NVQ Level 3
Quality Assurance & Compliance
1 61 (5.68%) SLA
2 15 (1.40%) ISO/IEC 27001
3 12 (1.12%) Cyber Essentials
3 12 (1.12%) QA
4 10 (0.93%) Data Quality
5 6 (0.56%) Cyber Essentials PLUS
6 4 (0.37%) Actionable Recommendations
7 3 (0.28%) GDPR
8 2 (0.19%) Accessibility
9 1 (0.093%) DICOM
9 1 (0.093%) PMO
System Software
1 215 (20.02%) Active Directory
2 19 (1.77%) VMware Infrastructure
3 13 (1.21%) Hyper-V
4 5 (0.47%) XenApp
5 4 (0.37%) Virtual Desktop
5 4 (0.37%) Virtual Machines
6 3 (0.28%) BitLocker
6 3 (0.28%) Docker
7 1 (0.093%) vSphere
Systems Management
1 66 (6.15%) Microsoft Intune
2 27 (2.51%) SCCM
3 7 (0.65%) Single Sign-On
4 3 (0.28%) Grafana
4 3 (0.28%) Kibana
5 2 (0.19%) Jamf Pro
6 1 (0.093%) AirWatch
6 1 (0.093%) Control-M
6 1 (0.093%) EMC NetWorker
6 1 (0.093%) Kubernetes
6 1 (0.093%) Prometheus
6 1 (0.093%) Symantec Endpoint Protection
6 1 (0.093%) Terraform
Vendors
1 356 (33.15%) Microsoft
2 51 (4.75%) ServiceNow
3 28 (2.61%) VMware
4 26 (2.42%) Oracle
5 24 (2.23%) SAP
6 22 (2.05%) Google
7 13 (1.21%) Apple
8 11 (1.02%) Citrix
8 11 (1.02%) ConnectWise
8 11 (1.02%) HubSpot
8 11 (1.02%) iManage
8 11 (1.02%) Northgate
9 9 (0.84%) Salesforce
9 9 (0.84%) SolarWinds
9 9 (0.84%) Starlink
10 8 (0.74%) Cisco
10 8 (0.74%) Intapp
10 8 (0.74%) Sage
10 8 (0.74%) WooCommerce
11 7 (0.65%) Aderant