Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 19 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Feb 2026
Same period 2025 Same period 2024
Rank 125 197 156
Rank change year-on-year +72 -41 +88
Permanent jobs requiring a Support Analyst 1,044 675 1,290
As % of all permanent jobs in England 1.73% 1.53% 1.95%
As % of the Job Titles category 1.90% 1.68% 2.06%
Number of salaries quoted 807 423 1,119
10th Percentile £26,000 £26,275 £24,750
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,500 £40,000 £36,500
Median % change year-on-year -16.25% +9.59% +8.96%
75th Percentile £40,250 £53,750 £47,500
90th Percentile £53,750 £70,800 £57,500
UK median annual salary £33,750 £40,000 £37,500
% change year-on-year -15.63% +6.67% +11.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 55,009 40,180 62,523
% of permanent jobs with a recognized job title 91.32% 91.31% 94.67%
Number of salaries quoted 35,530 21,389 49,945
10th Percentile £29,250 £33,500 £28,750
25th Percentile £38,000 £45,000 £39,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -11.29%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 19 February 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 19 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -2 268 £40,875 -18.25% 27
South East +90 265 £33,000 -5.71% 50
North of England +34 166 £32,000 -5.88% 13
Midlands +63 160 £30,000 -7.69% 24
South West +63 113 £32,500 +3.17% 14
Yorkshire +26 93 £27,750 -23.97% 10
West Midlands +54 92 £35,000 +4.48% 11
East of England +50 70 £28,000 -13.85% 14
East Midlands +21 68 £27,000 -13.60% 12
North West +1 60 £35,000 +12.90% 3
North East +1 13 £41,500 +18.57%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 19 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 383 (36.69%) Microsoft
2 344 (32.95%) Windows
3 341 (32.66%) Problem-Solving
4 269 (25.77%) Microsoft 365
5 259 (24.81%) Customer Service
6 241 (23.08%) SQL
7 224 (21.46%) Active Directory
8 220 (21.07%) ITIL
9 176 (16.86%) Azure
10 150 (14.37%) Microsoft Office
11 139 (13.31%) Degree
12 118 (11.30%) ERP
13 111 (10.63%) ITSM
14 108 (10.34%) Continuous Improvement
15 106 (10.15%) Entra ID
16 96 (9.20%) Microsoft Intune
17 90 (8.62%) Microsoft Excel
18 88 (8.43%) Windows Server
19 85 (8.14%) Windows 10
20 83 (7.95%) Power Platform
21 82 (7.85%) Change Management
22 80 (7.66%) JIRA
23 75 (7.18%) Process Improvement
24 73 (6.99%) SharePoint
25 72 (6.90%) Service Management
26 71 (6.80%) Microsoft Exchange
27 70 (6.70%) DNS
27 70 (6.70%) SQL Server
28 67 (6.42%) SLA
29 66 (6.32%) Business Intelligence

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 73 (6.99%) SharePoint
2 71 (6.80%) Microsoft Exchange
3 22 (2.11%) Confluence
4 10 (0.96%) Skype for Business
5 8 (0.77%) IIS
6 2 (0.19%) CMS
7 1 (0.096%) Appian
7 1 (0.096%) Moodle
7 1 (0.096%) Tomcat
7 1 (0.096%) Umbraco
Applications
1 150 (14.37%) Microsoft Office
2 90 (8.62%) Microsoft Excel
3 41 (3.93%) Microsoft PowerPoint
4 14 (1.34%) Spreadsheet
5 4 (0.38%) MS Visio
6 1 (0.096%) Acrobat
6 1 (0.096%) AutoCAD
6 1 (0.096%) Photoshop
Business Applications
1 20 (1.92%) Dynamics CRM
2 17 (1.63%) Endur
3 15 (1.44%) NEC Housing
4 14 (1.34%) NetSuite
5 12 (1.15%) Dynamics AX
6 11 (1.05%) Visualfiles
7 9 (0.86%) Magento
7 9 (0.86%) Shopify
8 8 (0.77%) Dynamics NAV
9 6 (0.57%) SAP HR
9 6 (0.57%) SAP Payroll
9 6 (0.57%) SAP S/4HANA
10 5 (0.48%) Fidessa
10 5 (0.48%) Unit4 Business World
11 3 (0.29%) Elite 3E
11 3 (0.29%) SAP Business ByDesign
12 2 (0.19%) Dynamics GP
13 1 (0.096%) Remedy ITSM
13 1 (0.096%) Sage 200
13 1 (0.096%) SAP EWM
Cloud Services
1 269 (25.77%) Microsoft 365
2 176 (16.86%) Azure
3 106 (10.15%) Entra ID
4 83 (7.95%) Power Platform
5 45 (4.31%) SaaS
6 40 (3.83%) Dynamics 365
7 29 (2.78%) OneDrive
8 23 (2.20%) Power Automate
9 21 (2.01%) AWS
10 14 (1.34%) PowerApps
11 12 (1.15%) Google Workspace
12 9 (0.86%) dbt
13 5 (0.48%) Azure DevOps
13 5 (0.48%) Azure Monitor
13 5 (0.48%) Boomi
13 5 (0.48%) iPaaS
13 5 (0.48%) OCI
13 5 (0.48%) Workato
14 4 (0.38%) BigCommerce
15 3 (0.29%) Oracle Service Cloud
Communications & Networking
1 70 (6.70%) DNS
2 65 (6.23%) Firewall
3 64 (6.13%) DHCP
4 52 (4.98%) VPN
5 42 (4.02%) TCP/IP
6 27 (2.59%) Remote Desktop
7 21 (2.01%) Wireless
8 20 (1.92%) LAN
9 18 (1.72%) WAN
10 16 (1.53%) Wi-Fi
11 15 (1.44%) WebEx
12 13 (1.25%) Broadband
12 13 (1.25%) VoIP
13 12 (1.15%) Internet
13 12 (1.15%) Unified Communications
13 12 (1.15%) WinSCP
14 10 (0.96%) Skype
15 9 (0.86%) VLAN
16 8 (0.77%) SD-WAN
17 7 (0.67%) MPLS
Database & Business Intelligence
1 70 (6.70%) SQL Server
2 63 (6.03%) Power BI
3 26 (2.49%) Relational Database
4 16 (1.53%) Oracle Reports
5 12 (1.15%) Metabase
5 12 (1.15%) SQL Server Reporting Services
6 11 (1.05%) SQL Server Integration Services
7 9 (0.86%) Data Warehouse
7 9 (0.86%) MySQL
8 5 (0.48%) PostgreSQL
9 3 (0.29%) Azure SQL Database
10 2 (0.19%) DB2
10 2 (0.19%) Oracle Database
11 1 (0.096%) Crystal Reports
Development Applications
1 80 (7.66%) JIRA
2 18 (1.72%) Git
3 12 (1.15%) Visual Studio
4 7 (0.67%) Bitbucket
5 4 (0.38%) LabVIEW
6 2 (0.19%) Rational Rhapsody
General
1 475 (45.50%) Social Skills
2 171 (16.38%) Analytical Skills
3 162 (15.52%) Finance
4 96 (9.20%) Law
5 65 (6.23%) Organisational Skills
6 64 (6.13%) Manufacturing
7 59 (5.65%) Retail
8 56 (5.36%) Legal
9 52 (4.98%) Telecoms
10 32 (3.07%) Advertising
11 23 (2.20%) Marketing
12 18 (1.72%) Documentation Skills
13 15 (1.44%) Back Office
14 14 (1.34%) Automotive
15 13 (1.25%) Banking
16 7 (0.67%) Front Office
17 5 (0.48%) Agriculture
17 5 (0.48%) Publishing
18 4 (0.38%) Aviation
18 4 (0.38%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 16 (1.53%) .NET
2 14 (1.34%) Middleware
3 12 (1.15%) HTML
4 11 (1.05%) CSS
5 8 (0.77%) FIX Protocol
5 8 (0.77%) REST
5 8 (0.77%) SOAP
6 7 (0.67%) Web Services
7 5 (0.48%) Lightning Web Components
8 4 (0.38%) Oracle Fusion
8 4 (0.38%) React
8 4 (0.38%) Software Packaging
9 3 (0.29%) EDI
10 2 (0.19%) jQuery
10 2 (0.19%) JSON
10 2 (0.19%) LDAP
10 2 (0.19%) XML
11 1 (0.096%) Elastic Stack
11 1 (0.096%) MFC
Miscellaneous
1 104 (9.96%) Onboarding
2 76 (7.28%) Driving Licence
3 53 (5.08%) Management Information System
4 44 (4.21%) Video Conferencing
5 32 (3.07%) Enterprise Software
6 23 (2.20%) NHS
7 21 (2.01%) Self-Motivation
8 15 (1.44%) Renewable Energy
9 13 (1.25%) Analytical Mindset
10 10 (0.96%) Low-Code
11 9 (0.86%) EPoS
12 8 (0.77%) Client/Server
12 8 (0.77%) Data Centre
12 8 (0.77%) Mobile App
13 7 (0.67%) IoT
13 7 (0.67%) iPhone
14 6 (0.57%) Reference Data
15 5 (0.48%) Data Protection Act
16 4 (0.38%) FMCG
16 4 (0.38%) iPad
Operating Systems
1 344 (32.95%) Windows
2 88 (8.43%) Windows Server
3 85 (8.14%) Windows 10
4 39 (3.74%) Linux
5 38 (3.64%) Mac OS
6 34 (3.26%) Apple iOS
7 33 (3.16%) Android
8 14 (1.34%) Windows Server 2019
9 12 (1.15%) Unix
10 6 (0.57%) Mac OS X
11 5 (0.48%) Windows Server 2016
12 4 (0.38%) Solaris
13 2 (0.19%) Ubuntu
13 2 (0.19%) Windows Server 2012
14 1 (0.096%) AIX
14 1 (0.096%) Windows 7
14 1 (0.096%) Windows Server 2003
14 1 (0.096%) Windows Server 2008
Processes & Methodologies
1 341 (32.66%) Problem-Solving
2 259 (24.81%) Customer Service
3 220 (21.07%) ITIL
4 118 (11.30%) ERP
5 111 (10.63%) ITSM
6 108 (10.34%) Continuous Improvement
7 82 (7.85%) Change Management
8 75 (7.18%) Process Improvement
9 72 (6.90%) Service Management
10 66 (6.32%) Business Intelligence
11 52 (4.98%) CRM
12 46 (4.41%) Cybersecurity
13 44 (4.21%) Mentoring
14 40 (3.83%) Computer Science
15 39 (3.74%) Data Analysis
16 38 (3.64%) Asset Management
16 38 (3.64%) User Experience
17 37 (3.54%) Data Management
18 36 (3.45%) Incident Management
18 36 (3.45%) Root Cause Analysis
Programming Languages
1 241 (23.08%) SQL
2 36 (3.45%) PowerShell
3 33 (3.16%) T-SQL
4 29 (2.78%) C#
5 28 (2.68%) Python
6 11 (1.05%) VB.NET
7 8 (0.77%) Java
7 8 (0.77%) JavaScript
8 5 (0.48%) Data Analysis Expressions
8 5 (0.48%) Kusto Query Language
8 5 (0.48%) VBA
9 4 (0.38%) VB
10 3 (0.29%) Apex Code
10 3 (0.29%) Bash
10 3 (0.29%) Delphi
10 3 (0.29%) Pascal
10 3 (0.29%) PHP
11 2 (0.19%) PL/SQL
11 2 (0.19%) Shell Script
12 1 (0.096%) R
Qualifications
1 139 (13.31%) Degree
2 41 (3.93%) Security Cleared
3 32 (3.07%) Microsoft Certification
4 31 (2.97%) A+ Certification
5 27 (2.59%) SC Cleared
6 19 (1.82%) Computer Science Degree
7 17 (1.63%) Microsoft Certified Professional
8 14 (1.34%) ITIL Foundation Certificate
9 12 (1.15%) DBS Check
10 10 (0.96%) ITIL Certification
11 7 (0.67%) CCNA
11 7 (0.67%) Cisco Certification
11 7 (0.67%) Network+ Certification
12 5 (0.48%) HNC
12 5 (0.48%) MCSA
13 4 (0.38%) BPSS Clearance
13 4 (0.38%) DV Cleared
13 4 (0.38%) Master's Degree
13 4 (0.38%) MCSE
14 3 (0.29%) Azure Certification
Quality Assurance & Compliance
1 67 (6.42%) SLA
2 21 (2.01%) QA
3 12 (1.15%) ISO/IEC 27001
4 6 (0.57%) Cyber Essentials
5 5 (0.48%) Data Quality
5 5 (0.48%) GDPR
6 4 (0.38%) Accessibility
6 4 (0.38%) Actionable Recommendations
7 1 (0.096%) Cyber Essentials PLUS
7 1 (0.096%) PCI DSS
System Software
1 224 (21.46%) Active Directory
2 25 (2.39%) VMware Infrastructure
3 13 (1.25%) Hyper-V
4 8 (0.77%) Virtual Desktop
5 5 (0.48%) Virtual Machines
6 3 (0.29%) BitLocker
7 1 (0.096%) Firmware
7 1 (0.096%) XenApp
Systems Management
1 96 (9.20%) Microsoft Intune
2 18 (1.72%) SCCM
3 9 (0.86%) Grafana
4 7 (0.67%) Control-M
4 7 (0.67%) Kubernetes
4 7 (0.67%) Prometheus
5 4 (0.38%) Jamf Pro
6 2 (0.19%) Autotask
6 2 (0.19%) WSUS
7 1 (0.096%) AirWatch
7 1 (0.096%) EMC NetWorker
7 1 (0.096%) SCOM
7 1 (0.096%) Symantec Endpoint Protection
7 1 (0.096%) Terraform
Vendors
1 383 (36.69%) Microsoft
2 34 (3.26%) ServiceNow
3 29 (2.78%) VMware
4 24 (2.30%) Oracle
5 22 (2.11%) SAP
6 19 (1.82%) Cisco
7 17 (1.63%) Salesforce
8 14 (1.34%) CheckPoint
8 14 (1.34%) Palo Alto
9 12 (1.15%) Apple
9 12 (1.15%) Google
10 11 (1.05%) ConnectWise
10 11 (1.05%) HubSpot
10 11 (1.05%) Northgate
10 11 (1.05%) Polycom
11 10 (0.96%) Meraki
12 9 (0.86%) MuleSoft
12 9 (0.86%) Sage
13 8 (0.77%) Epicor
13 8 (0.77%) WooCommerce