Period
to 20 November 2019

The median annual salary for a Support Analyst was £30,500 in advertised job vacancies in England during the 6 months to 20 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > England
6 months to
20 Nov 2019
Same period 2018 Same period 2017
Rank 152 139 127
Rank change year-on-year -13 -12 -27
Permanent jobs requiring a Support Analyst 2,938 3,760 4,530
As % of all permanent IT jobs advertised in England 2.33% 2.48% 2.69%
As % of the Job Titles category 2.44% 2.58% 2.80%
Number of salaries quoted 2,564 3,256 3,886
England median annual salary £30,500 £32,500 £31,000
Median salary % change year-on-year -6.15% +4.84% -1.59%
10th Percentile £21,000 £21,000 £21,000
90th Percentile £53,375 £57,500 £51,500
UK median annual salary £30,000 £32,500 £30,133
% change year-on-year -7.69% +7.86% -4.28%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 120,580 145,703 161,778
% of permanent IT jobs with a recognized job title 95.61% 95.96% 95.94%
Number of salaries quoted 97,429 118,449 130,830
England median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £28,500 £27,500 £27,500
90th Percentile £85,000 £83,750 £78,750
UK median annual salary £50,000 £50,000 £48,500
% change year-on-year - +3.09% +2.11%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Support Analyst in England over the 6 months to 20 November 2019.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 20 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +6 1,393 £35,000 -12.50% 139
South East -19 590 £30,000 +1.69% 101
North of England -6 379 £25,000 -7.41% 93
Midlands -7 275 £25,500 -12.07% 67
Yorkshire +18 190 £24,500 -5.77% 36
West Midlands +12 185 £26,000 -6.31% 45
North West -19 168 £28,000 +1.82% 50
South West -33 152 £30,000 +9.09% 56
East of England -12 147 £32,250 +7.50% 49
East Midlands -6 90 £25,500 -15.00% 22
North East +15 21 £24,000 -12.73% 7
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 November 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 1,437 (48.91%) Windows
2 1,097 (37.34%) Microsoft
3 988 (33.63%) Active Directory
4 878 (29.88%) SQL
5 710 (24.17%) Office 365
6 650 (22.12%) Finance
7 586 (19.95%) ITIL
8 568 (19.33%) Microsoft Office
9 563 (19.16%) Windows Server
10 473 (16.10%) Windows 10
11 465 (15.83%) Problem-Solving
12 417 (14.19%) SQL Server
13 386 (13.14%) Windows 7
14 366 (12.46%) VMware
15 332 (11.30%) Citrix
16 262 (8.92%) SLA
16 262 (8.92%) Degree
17 248 (8.44%) Linux
18 246 (8.37%) MS Exchange
19 242 (8.24%) Analytical Skills
20 229 (7.79%) Azure
21 225 (7.66%) .NET
22 223 (7.59%) Oracle
23 222 (7.56%) LAN
24 217 (7.39%) VMware Infrastructure
25 208 (7.08%) Firewall
26 207 (7.05%) WAN
27 192 (6.54%) TCP/IP
28 190 (6.47%) Microsoft Excel
28 190 (6.47%) Windows Server 2012

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 246 (8.37%) MS Exchange
2 167 (5.68%) SharePoint
3 126 (4.29%) IIS
4 80 (2.72%) Skype for Business
5 48 (1.63%) Exchange Server 2013
6 46 (1.57%) Exchange Server 2010
6 46 (1.57%) Tomcat
7 31 (1.06%) BizTalk Server
8 23 (0.78%) CMS
9 22 (0.75%) Apache
10 18 (0.61%) IBM Notes
10 18 (0.61%) WebLogic
11 15 (0.51%) IBM Domino
11 15 (0.51%) WebSphere
12 14 (0.48%) Oracle SOA Suite
13 11 (0.37%) Umbraco
13 11 (0.37%) WordPress
14 10 (0.34%) Confluence
14 10 (0.34%) JBoss
14 10 (0.34%) SharePoint 2013
Applications
1 568 (19.33%) Microsoft Office
2 190 (6.47%) Microsoft Excel
3 61 (2.08%) Microsoft PowerPoint
4 22 (0.75%) MS Visio
5 11 (0.37%) SPSS
6 8 (0.27%) Spreadsheet
7 7 (0.24%) Acrobat
8 6 (0.20%) Microsoft Project
9 5 (0.17%) Adobe Creative Suite
10 4 (0.14%) Chatbot
11 3 (0.10%) AutoCAD
12 1 (0.034%) Adobe Illustrator
12 1 (0.034%) InDesign
12 1 (0.034%) Notepad++
12 1 (0.034%) Photoshop
12 1 (0.034%) SOLIDWORKS
Business Applications
1 75 (2.55%) Dynamics CRM
2 61 (2.08%) Dynamics AX
3 27 (0.92%) thinkFolio
4 19 (0.65%) SAP Oil and Gas
5 17 (0.58%) NetSuite
6 14 (0.48%) SAP SD
7 12 (0.41%) Elite 3E
7 12 (0.41%) Salesforce.com CRM
8 11 (0.37%) Dynamics NAV
8 11 (0.37%) SAP HR
9 10 (0.34%) Oracle Applications
10 9 (0.31%) SAP HCM
11 8 (0.27%) Oracle EBS
11 8 (0.27%) Oracle Payables
11 8 (0.27%) Oracle Receivables
12 7 (0.24%) LatentZero
12 7 (0.24%) SAP Payroll
13 6 (0.20%) LongView
13 6 (0.20%) Markit EDM
13 6 (0.20%) Oracle Financials
Cloud Services
1 710 (24.17%) Office 365
2 229 (7.79%) Azure
3 101 (3.44%) AWS
4 66 (2.25%) SaaS
5 54 (1.84%) Dynamics 365
6 30 (1.02%) OneDrive
7 29 (0.99%) Power Platform
8 20 (0.68%) Azure Active Directory
9 14 (0.48%) Cloud Computing
10 13 (0.44%) SuccessFactors
11 12 (0.41%) G Suite
11 12 (0.41%) IaaS
12 9 (0.31%) Mimecast
12 9 (0.31%) PowerApps
13 6 (0.20%) GCP
13 6 (0.20%) Microsoft Flow
14 5 (0.17%) GitHub
14 5 (0.17%) PaaS
15 4 (0.14%) Serverless
15 4 (0.14%) Yammer
Communications & Networking
1 222 (7.56%) LAN
2 208 (7.08%) Firewall
3 207 (7.05%) WAN
4 192 (6.54%) TCP/IP
5 176 (5.99%) DNS
6 153 (5.21%) DHCP
7 143 (4.87%) VoIP
8 103 (3.51%) Wireless
9 97 (3.30%) VPN
10 93 (3.17%) Skype
11 51 (1.74%) Internet
12 46 (1.57%) Broadband
13 44 (1.50%) Remote Desktop
14 42 (1.43%) ADSL
15 41 (1.40%) 3G
16 36 (1.23%) Wi-Fi
17 35 (1.19%) SAN
18 34 (1.16%) Network Security
18 34 (1.16%) VLAN
19 23 (0.78%) IP Telephony
Database & Business Intelligence
1 417 (14.19%) SQL Server
2 111 (3.78%) SQL Server Integration Services
3 74 (2.52%) SQL Server Reporting Services
4 56 (1.91%) Relational Database
5 42 (1.43%) SQL Server Analysis Services
6 37 (1.26%) RDBMS
7 36 (1.23%) Data Warehouse
8 26 (0.88%) Oracle Database
9 24 (0.82%) DB2
10 23 (0.78%) MySQL
11 21 (0.71%) Crystal Reports
12 18 (0.61%) Power BI
13 17 (0.58%) QlikView
14 15 (0.51%) MongoDB
15 14 (0.48%) BusinessObjects
16 12 (0.41%) MS Access
16 12 (0.41%) NoSQL
17 9 (0.31%) SQL Server 2008
18 7 (0.24%) SQL Server 2012
18 7 (0.24%) SQL Server 2016
Development Applications
1 74 (2.52%) JIRA
2 20 (0.68%) Octopus Deploy
3 18 (0.61%) Team Foundation Server
4 14 (0.48%) Git (software)
4 14 (0.48%) Visual Studio
5 9 (0.31%) TeamCity
6 8 (0.27%) Jenkins
7 7 (0.24%) MSI
7 7 (0.24%) PowerBuilder
7 7 (0.24%) Subversion
8 6 (0.20%) LINQPad
8 6 (0.20%) WinDbg
9 5 (0.17%) Sonatype Nexus
10 4 (0.14%) Bitbucket
10 4 (0.14%) Eclipse
11 3 (0.10%) Maven
12 2 (0.068%) AdminStudio
12 2 (0.068%) Bazaar
12 2 (0.068%) InstallShield
12 2 (0.068%) IntelliJ
General
1 650 (22.12%) Finance
2 123 (4.19%) Retail
3 116 (3.95%) Law
4 84 (2.86%) Banking
5 79 (2.69%) Legal
6 75 (2.55%) Front Office
7 74 (2.52%) Back Office
8 55 (1.87%) Telecoms
9 50 (1.70%) Manufacturing
10 43 (1.46%) Marketing
11 38 (1.29%) Public Sector
12 24 (0.82%) French Language
13 19 (0.65%) German Language
13 19 (0.65%) Publishing
14 18 (0.61%) Advertising
15 17 (0.58%) Financial Institution
15 17 (0.58%) Local Government
16 16 (0.54%) Electronics
17 15 (0.51%) Italian Language
18 14 (0.48%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 225 (7.66%) .NET
2 105 (3.57%) XML
3 75 (2.55%) HTML
4 58 (1.97%) ASP.NET
4 58 (1.97%) CSS
5 51 (1.74%) Web Services
6 49 (1.67%) FIX Protocol
7 39 (1.33%) Middleware
8 34 (1.16%) Ajax
8 34 (1.16%) EDI
9 27 (0.92%) JSON
10 20 (0.68%) jQuery
11 16 (0.54%) XSD
12 15 (0.51%) SOAP
12 15 (0.51%) XSLT
13 12 (0.41%) Spring
14 11 (0.37%) ASP.NET MVC
14 11 (0.37%) COM
15 8 (0.27%) RESTful
16 7 (0.24%) Oracle Fusion
Miscellaneous
1 242 (8.24%) Analytical Skills
2 94 (3.20%) Self-Motivation
3 89 (3.03%) Data Centre
4 88 (3.00%) Management Information System
5 65 (2.21%) Driving Licence
6 61 (2.08%) Video Conferencing
7 59 (2.01%) iPhone
8 55 (1.87%) Reinsurance
9 51 (1.74%) Blackberry
10 43 (1.46%) Smartphone
11 42 (1.43%) iSeries
12 41 (1.40%) Fixed Income
13 39 (1.33%) AS400
14 38 (1.29%) EPoS
15 35 (1.19%) Foreign Exchange (FX)
16 34 (1.16%) Equities
17 29 (0.99%) User Experience
18 27 (0.92%) Replication
19 26 (0.88%) Enterprise Software
19 26 (0.88%) iPad
Operating Systems
1 1,437 (48.91%) Windows
2 563 (19.16%) Windows Server
3 473 (16.10%) Windows 10
4 386 (13.14%) Windows 7
5 248 (8.44%) Linux
6 190 (6.47%) Windows Server 2012
7 161 (5.48%) Unix
8 114 (3.88%) Android
9 93 (3.17%) Windows Server 2008
10 76 (2.59%) Apple iOS
10 76 (2.59%) Windows 8
11 45 (1.53%) Mac OS
12 31 (1.06%) Windows Server 2003
13 29 (0.99%) Windows XP
14 27 (0.92%) Mac OS X
15 26 (0.88%) Red Hat Enterprise Linux
15 26 (0.88%) Windows Vista
16 13 (0.44%) CentOS
17 5 (0.17%) Solaris
17 5 (0.17%) Ubuntu
Processes & Methodologies
1 586 (19.95%) ITIL
2 465 (15.83%) Problem-Solving
3 181 (6.16%) CRM
4 153 (5.21%) ERP
5 134 (4.56%) Change Management
5 134 (4.56%) Incident Management
6 127 (4.32%) Service Management
7 115 (3.91%) Time Management
8 112 (3.81%) Agile Software Development
9 110 (3.74%) Computer Science
9 110 (3.74%) Service Delivery
10 101 (3.44%) Problem Management
11 90 (3.06%) ITSM
12 88 (3.00%) Asset Management
13 87 (2.96%) Fintech
14 86 (2.93%) Root Cause Analysis
15 63 (2.14%) Business Intelligence
16 60 (2.04%) ITIL V3
17 59 (2.01%) Continuous Improvement
18 58 (1.97%) Workflow
Programming Languages
1 878 (29.88%) SQL
2 173 (5.89%) PowerShell
3 149 (5.07%) Java
4 141 (4.80%) C#
5 108 (3.68%) T-SQL
6 72 (2.45%) JavaScript
7 63 (2.14%) Python
8 44 (1.50%) PL/SQL
9 39 (1.33%) RPG
10 38 (1.29%) PHP
11 37 (1.26%) VB
12 36 (1.23%) Bash Shell
12 36 (1.23%) VB.NET
13 27 (0.92%) Perl
13 27 (0.92%) VBA
14 16 (0.54%) VBScript
15 15 (0.51%) XPath
16 14 (0.48%) Shell Script
17 12 (0.41%) C++
18 10 (0.34%) C
Qualifications
1 262 (8.92%) Degree
2 155 (5.28%) Microsoft Certification
3 101 (3.44%) Cisco Certification
4 97 (3.30%) CCNA
5 93 (3.17%) MCSE
6 56 (1.91%) MCSA
7 47 (1.60%) MCITP
8 46 (1.57%) Computer Science Degree
9 43 (1.46%) MCP
10 42 (1.43%) ITIL Certification
11 39 (1.33%) Security Cleared
12 38 (1.29%) VMware Certified Professional (VCP)
13 37 (1.26%) CCNP
14 36 (1.23%) A+ Certification
15 24 (0.82%) DBS Check
16 17 (0.58%) ITIL Foundation Certificate
16 17 (0.58%) SC Cleared
17 14 (0.48%) MCDST
18 8 (0.27%) Master's Degree
19 6 (0.20%) JNCIS
Quality Assurance & Compliance
1 262 (8.92%) SLA
2 56 (1.91%) ISO/IEC 27001
3 33 (1.12%) ISO 9001
4 26 (0.88%) QA
5 18 (0.61%) PCI DSS
6 13 (0.44%) GDPR
7 10 (0.34%) PMO
8 8 (0.27%) Cyber Essentials
9 7 (0.24%) Sarbanes-Oxley
10 5 (0.17%) ISO/IEC 20000
11 4 (0.14%) Data Quality
12 2 (0.068%) HL7
12 2 (0.068%) ITGC
13 1 (0.034%) BS7666
13 1 (0.034%) DICOM
13 1 (0.034%) IFRS
13 1 (0.034%) ISO 15022
13 1 (0.034%) ISO 20022
13 1 (0.034%) ISO 22301
System Software
1 988 (33.63%) Active Directory
2 217 (7.39%) VMware Infrastructure
3 145 (4.94%) Hyper-V
4 43 (1.46%) XenApp
5 31 (1.06%) XenDesktop
6 26 (0.88%) Docker
6 26 (0.88%) vSphere
7 22 (0.75%) VMware ESXi
8 21 (0.71%) Virtual Machines
9 17 (0.58%) Terminal Services
9 17 (0.58%) Virtual Desktop
10 14 (0.48%) Forefront TMG
11 6 (0.20%) Firmware
11 6 (0.20%) Virtual Servers
12 4 (0.14%) BitLocker
12 4 (0.14%) Citrix Hypervisor
12 4 (0.14%) DFS Replication
12 4 (0.14%) Microsoft App-V
13 3 (0.10%) Microsoft Virtual Server
13 3 (0.10%) VMware Workstation
Systems Management
1 189 (6.43%) SCCM
2 29 (0.99%) Microsoft Intune
3 26 (0.88%) WSUS
4 22 (0.75%) Backup Exec
5 19 (0.65%) Kubernetes
6 18 (0.61%) SCOM
7 16 (0.54%) Ansible
8 14 (0.48%) Control-M
8 14 (0.48%) vRealize
9 12 (0.41%) Perfmon
9 12 (0.41%) WebSphere Cast Iron
10 11 (0.37%) AirWatch
11 9 (0.31%) EMC NetWorker
11 9 (0.31%) Microsoft Data Protection Manager
11 9 (0.31%) NetBackup
12 8 (0.27%) Jamf Pro
12 8 (0.27%) Puppet
13 7 (0.24%) Cisco CUCM
14 6 (0.20%) SCVMM
14 6 (0.20%) ZABBIX
Vendors
1 1,097 (37.34%) Microsoft
2 366 (12.46%) VMware
3 332 (11.30%) Citrix
4 223 (7.59%) Oracle
5 165 (5.62%) Cisco
6 120 (4.08%) SAP
7 106 (3.61%) ServiceNow
8 84 (2.86%) Apple
9 55 (1.87%) JD Edwards
10 50 (1.70%) Polycom
11 49 (1.67%) Meraki
12 46 (1.57%) HP
13 44 (1.50%) IBM
14 42 (1.43%) Salesforce.com
15 40 (1.36%) Aruba
16 35 (1.19%) Bloomberg
16 35 (1.19%) iManage
17 32 (1.09%) Red Hat
17 32 (1.09%) Veeam
18 30 (1.02%) Charles River