Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 10 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 May 2026
Same period 2025 Same period 2024
Rank 153 146 184
Rank change year-on-year -7 +38 +72
Permanent jobs requiring a Support Analyst 1,041 857 1,329
As % of all permanent jobs in England 1.29% 2.19% 1.58%
As % of the Job Titles category 1.38% 2.44% 1.67%
Number of salaries quoted 819 712 1,098
10th Percentile £26,500 £24,500 £24,000
25th Percentile £30,000 £28,000 £27,306
Median annual salary (50th Percentile) £35,000 £35,000 £35,000
Median % change year-on-year - - +2.94%
75th Percentile £43,000 £48,750 £47,500
90th Percentile £50,000 £60,000 £57,500
UK median annual salary £35,000 £36,000 £35,000
% change year-on-year -2.78% +2.86% +2.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 75,370 35,054 79,393
% of permanent jobs with a recognized job title 93.11% 89.51% 94.45%
Number of salaries quoted 50,279 21,296 60,399
10th Percentile £30,000 £30,000 £28,500
25th Percentile £40,000 £41,250 £38,125
Median annual salary (50th Percentile) £55,000 £59,400 £53,818
Median % change year-on-year -7.41% +10.37% -11.48%
75th Percentile £75,000 £78,750 £71,867
90th Percentile £96,250 £100,000 £91,250
UK median annual salary £55,000 £58,000 £52,550
% change year-on-year -5.17% +10.37% -12.42%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 10 May 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 10 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +57 293 £33,000 -5.71% 46
London -45 226 £42,500 -12.37% 25
Midlands +14 165 £35,000 +17.65% 18
North of England -39 163 £35,000 +19.66% 19
South West -8 118 £32,500 +8.33% 15
West Midlands 0 105 £35,000 +16.67% 11
Yorkshire -49 85 £30,000 +5.26% 8
North West +12 76 £36,221 +10.60% 10
East of England -5 75 £30,000 -7.69% 7
East Midlands -10 60 £35,000 +34.62% 7
North East -55 2 £43,500 +74.00% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 10 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 343 (32.95%) Microsoft
2 312 (29.97%) Windows
3 280 (26.90%) Microsoft 365
4 248 (23.82%) Problem-Solving
5 210 (20.17%) SQL
6 203 (19.50%) Active Directory
7 179 (17.20%) ITIL
8 163 (15.66%) Azure
9 136 (13.06%) Customer Service
10 135 (12.97%) ERP
11 119 (11.43%) Microsoft Office
12 114 (10.95%) Continuous Improvement
12 114 (10.95%) ITSM
13 103 (9.89%) Degree
14 90 (8.65%) Entra ID
15 86 (8.26%) Windows 10
16 81 (7.78%) Change Management
17 79 (7.59%) SQL Server
18 76 (7.30%) Windows Server
19 74 (7.11%) Process Improvement
20 73 (7.01%) Microsoft Exchange
20 73 (7.01%) Power Platform
21 70 (6.72%) SharePoint
22 69 (6.63%) Service Management
23 66 (6.34%) Business Intelligence
24 64 (6.15%) Microsoft Excel
25 61 (5.86%) SLA
26 60 (5.76%) Microsoft Intune
27 57 (5.48%) JIRA
28 53 (5.09%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 73 (7.01%) Microsoft Exchange
2 70 (6.72%) SharePoint
3 17 (1.63%) IIS
4 12 (1.15%) Skype for Business
5 10 (0.96%) Confluence
6 5 (0.48%) CMS
7 2 (0.19%) Tomcat
8 1 (0.096%) Appian
8 1 (0.096%) Moodle
8 1 (0.096%) Umbraco
Applications
1 119 (11.43%) Microsoft Office
2 64 (6.15%) Microsoft Excel
3 24 (2.31%) Microsoft PowerPoint
4 3 (0.29%) Photoshop
5 1 (0.096%) MS Visio
5 1 (0.096%) Spreadsheet
Business Applications
1 25 (2.40%) Dynamics CRM
2 15 (1.44%) Dynamics AX
2 15 (1.44%) NEC Housing
3 11 (1.06%) Endur
4 10 (0.96%) NetSuite
5 9 (0.86%) Magento
5 9 (0.86%) Shopify
5 9 (0.86%) Unit4 Business World
6 8 (0.77%) Dynamics NAV
6 8 (0.77%) Elite 3E
6 8 (0.77%) Visualfiles
7 6 (0.58%) SAP HR
7 6 (0.58%) SAP Payroll
8 5 (0.48%) SAP Business One
8 5 (0.48%) SAP S/4HANA
9 4 (0.38%) Exchequer
9 4 (0.38%) Fidessa
9 4 (0.38%) Infor M3
9 4 (0.38%) JDE World
9 4 (0.38%) Primavera
Cloud Services
1 280 (26.90%) Microsoft 365
2 163 (15.66%) Azure
3 90 (8.65%) Entra ID
4 73 (7.01%) Power Platform
5 41 (3.94%) Dynamics 365
6 37 (3.55%) OneDrive
7 32 (3.07%) SaaS
8 23 (2.21%) AWS
9 22 (2.11%) Power Automate
10 18 (1.73%) Google Workspace
11 13 (1.25%) PowerApps
12 12 (1.15%) PaaS
13 11 (1.06%) dbt
13 11 (1.06%) IaaS
14 10 (0.96%) ClickUp
15 8 (0.77%) Azure DevOps
15 8 (0.77%) Boomi
15 8 (0.77%) iPaaS
15 8 (0.77%) Workato
16 6 (0.58%) Microsoft Copilot
Communications & Networking
1 49 (4.71%) DNS
2 45 (4.32%) DHCP
3 38 (3.65%) VPN
4 30 (2.88%) TCP/IP
5 29 (2.79%) Firewall
6 20 (1.92%) WAN
7 17 (1.63%) Unified Communications
7 17 (1.63%) VoIP
8 15 (1.44%) Wi-Fi
9 14 (1.34%) Broadband
10 13 (1.25%) WebEx
11 12 (1.15%) Skype
11 12 (1.15%) VLAN
11 12 (1.15%) WinSCP
12 11 (1.06%) Wireless
13 10 (0.96%) 4G
14 9 (0.86%) LAN
15 7 (0.67%) Network Security
15 7 (0.67%) SD-WAN
16 4 (0.38%) RFID
Database & Business Intelligence
1 79 (7.59%) SQL Server
2 53 (5.09%) Power BI
3 28 (2.69%) Relational Database
4 17 (1.63%) Crystal Reports
5 15 (1.44%) SQL Server Integration Services
6 14 (1.34%) Metabase
7 12 (1.15%) SQL Server Reporting Services
8 11 (1.06%) Data Warehouse
8 11 (1.06%) Oracle Reports
9 8 (0.77%) PostgreSQL
10 7 (0.67%) BusinessObjects
10 7 (0.67%) Power Query
11 4 (0.38%) DB2
11 4 (0.38%) MySQL
12 3 (0.29%) Azure SQL Database
13 1 (0.096%) SQL Server Analysis Services
Development Applications
1 57 (5.48%) JIRA
2 14 (1.34%) Visual Studio
3 12 (1.15%) Git
4 4 (0.38%) LabVIEW
5 2 (0.19%) Rational Rhapsody
6 1 (0.096%) Bitbucket
6 1 (0.096%) Eclipse
6 1 (0.096%) SQL Server Management Studio (SSMS)
General
1 302 (29.01%) Social Skills
2 178 (17.10%) Finance
3 127 (12.20%) Analytical Skills
4 75 (7.20%) Law
5 71 (6.82%) Manufacturing
6 68 (6.53%) Legal
7 48 (4.61%) Retail
8 39 (3.75%) Documentation Skills
8 39 (3.75%) Organisational Skills
9 33 (3.17%) Telecoms
10 19 (1.83%) Banking
11 15 (1.44%) Advertising
12 11 (1.06%) Local Government
13 9 (0.86%) Automotive
13 9 (0.86%) Marketing
14 8 (0.77%) Back Office
14 8 (0.77%) Social Housing
15 7 (0.67%) Public Sector
16 5 (0.48%) Agriculture
16 5 (0.48%) Publishing
Libraries, Frameworks & Software Standards
1 19 (1.83%) .NET
2 17 (1.63%) Middleware
3 14 (1.34%) Web Services
4 11 (1.06%) REST
5 8 (0.77%) CSS
5 8 (0.77%) HTML
5 8 (0.77%) SOAP
6 7 (0.67%) FIX Protocol
7 6 (0.58%) EDI
8 4 (0.38%) Elastic Stack
8 4 (0.38%) JSON
9 3 (0.29%) Kafka
10 2 (0.19%) 802.1X
10 2 (0.19%) XML
11 1 (0.096%) .NET Framework
11 1 (0.096%) Oracle Fusion
11 1 (0.096%) SAP CAF
Miscellaneous
1 67 (6.44%) Onboarding
2 52 (5.00%) Driving Licence
3 48 (4.61%) Video Conferencing
4 28 (2.69%) Management Information System
5 20 (1.92%) Analytical Mindset
6 17 (1.63%) Client/Server
7 14 (1.34%) NHS
8 13 (1.25%) Self-Motivation
9 12 (1.15%) Renewable Energy
10 11 (1.06%) Enterprise Software
11 10 (0.96%) Low-Code
12 8 (0.77%) EPoS
12 8 (0.77%) Hybrid Cloud
12 8 (0.77%) Mobile App
13 6 (0.58%) IoT
13 6 (0.58%) iPhone
14 5 (0.48%) Data Protection Act
14 5 (0.48%) Housing Association
14 5 (0.48%) iSeries
15 4 (0.38%) Legacy Applications
Operating Systems
1 312 (29.97%) Windows
2 86 (8.26%) Windows 10
3 76 (7.30%) Windows Server
4 33 (3.17%) Android
4 33 (3.17%) Linux
5 18 (1.73%) Apple iOS
6 12 (1.15%) Mac OS
7 4 (0.38%) Windows Server 2019
8 3 (0.29%) Unix
9 1 (0.096%) Solaris
9 1 (0.096%) Ubuntu
9 1 (0.096%) Windows Server 2012
9 1 (0.096%) Windows Server 2016
Processes & Methodologies
1 248 (23.82%) Problem-Solving
2 179 (17.20%) ITIL
3 136 (13.06%) Customer Service
4 135 (12.97%) ERP
5 114 (10.95%) Continuous Improvement
5 114 (10.95%) ITSM
6 81 (7.78%) Change Management
7 74 (7.11%) Process Improvement
8 69 (6.63%) Service Management
9 66 (6.34%) Business Intelligence
10 46 (4.42%) CRM
11 43 (4.13%) Incident Management
12 41 (3.94%) Service Delivery
13 39 (3.75%) Data Analysis
14 38 (3.65%) Cybersecurity
14 38 (3.65%) Data Management
15 37 (3.55%) Computer Science
16 29 (2.79%) Migration
17 28 (2.69%) Runbook
18 27 (2.59%) Document Management
Programming Languages
1 210 (20.17%) SQL
2 34 (3.27%) PowerShell
3 21 (2.02%) T-SQL
4 17 (1.63%) Python
5 16 (1.54%) JavaScript
6 13 (1.25%) C#
6 13 (1.25%) VB.NET
7 8 (0.77%) PL/SQL
8 7 (0.67%) PHP
9 4 (0.38%) Delphi
9 4 (0.38%) Pascal
10 3 (0.29%) Java
10 3 (0.29%) VBA
11 2 (0.19%) Bash
12 1 (0.096%) Apex Code
12 1 (0.096%) Data Analysis Expressions
12 1 (0.096%) Kusto Query Language
12 1 (0.096%) R
12 1 (0.096%) Tcl
Qualifications
1 103 (9.89%) Degree
2 43 (4.13%) A+ Certification
3 41 (3.94%) Security Cleared
4 36 (3.46%) Microsoft Certification
5 23 (2.21%) SC Cleared
6 15 (1.44%) Microsoft Certified Professional
7 9 (0.86%) Computer Science Degree
7 9 (0.86%) HNC
8 8 (0.77%) DBS Check
8 8 (0.77%) DV Cleared
9 6 (0.58%) MBCS
10 5 (0.48%) ITIL Foundation Certificate
10 5 (0.48%) MCSA
11 4 (0.38%) ITIL Certification
11 4 (0.38%) MCSE
12 3 (0.29%) BPSS Clearance
13 2 (0.19%) CTC Cleared
13 2 (0.19%) NVQ Level 3
13 2 (0.19%) Oracle Certification
14 1 (0.096%) CCA
Quality Assurance & Compliance
1 61 (5.86%) SLA
2 16 (1.54%) ISO/IEC 27001
3 12 (1.15%) Cyber Essentials
4 10 (0.96%) Data Quality
5 8 (0.77%) QA
6 6 (0.58%) Cyber Essentials PLUS
7 4 (0.38%) Actionable Recommendations
8 3 (0.29%) GDPR
9 2 (0.19%) Accessibility
10 1 (0.096%) DICOM
10 1 (0.096%) PMO
System Software
1 203 (19.50%) Active Directory
2 18 (1.73%) VMware Infrastructure
3 12 (1.15%) Hyper-V
4 6 (0.58%) Virtual Desktop
5 5 (0.48%) XenApp
6 4 (0.38%) Virtual Machines
7 3 (0.29%) BitLocker
7 3 (0.29%) Docker
8 1 (0.096%) vSphere
Systems Management
1 60 (5.76%) Microsoft Intune
2 27 (2.59%) SCCM
3 7 (0.67%) Single Sign-On
4 3 (0.29%) Grafana
4 3 (0.29%) Kibana
5 2 (0.19%) Jamf Pro
6 1 (0.096%) AirWatch
6 1 (0.096%) Control-M
6 1 (0.096%) EMC NetWorker
6 1 (0.096%) Kubernetes
6 1 (0.096%) Prometheus
6 1 (0.096%) Terraform
Vendors
1 343 (32.95%) Microsoft
2 49 (4.71%) ServiceNow
3 27 (2.59%) VMware
4 25 (2.40%) SAP
5 24 (2.31%) Oracle
6 20 (1.92%) Google
7 13 (1.25%) Apple
8 12 (1.15%) iManage
9 11 (1.06%) Citrix
9 11 (1.06%) ConnectWise
9 11 (1.06%) HubSpot
9 11 (1.06%) Northgate
10 10 (0.96%) SolarWinds
10 10 (0.96%) Starlink
11 8 (0.77%) IFS
11 8 (0.77%) Polycom
11 8 (0.77%) WooCommerce
12 7 (0.67%) Aderant
12 7 (0.67%) Intapp
12 7 (0.67%) MuleSoft