Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,000 per year, according to job vacancies posted during the 6 months leading to 23 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Dec 2025
Same period 2024 Same period 2023
Rank 125 203 154
Rank change year-on-year +78 -49 +67
Permanent jobs requiring a Support Analyst 1,002 745 935
As % of all permanent jobs in England 1.93% 1.48% 2.17%
As % of the Job Titles category 2.13% 1.59% 2.29%
Number of salaries quoted 807 453 828
10th Percentile £26,000 £26,275 £24,250
25th Percentile £28,000 £31,250 £28,688
Median annual salary (50th Percentile) £34,000 £40,000 £36,500
Median % change year-on-year -15.00% +9.59% +4.29%
75th Percentile £42,500 £51,500 £47,500
90th Percentile £54,250 £67,500 £62,500
UK median annual salary £34,500 £40,000 £37,500
% change year-on-year -13.75% +6.67% +7.14%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 47,098 46,955 40,890
% of permanent jobs with a recognized job title 90.59% 93.36% 95.04%
Number of salaries quoted 29,535 25,178 32,014
10th Percentile £28,500 £33,000 £31,564
25th Percentile £36,250 £45,000 £43,000
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -
75th Percentile £75,000 £78,750 £80,000
90th Percentile £95,000 £97,500 £100,000
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 23 December 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 23 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +14 264 £45,000 -5.75% 26
South East +69 238 £32,750 -6.43% 40
Midlands +69 171 £32,500 -2.99% 33
North of England +44 147 £31,000 -5.34% 28
South West +59 106 £33,500 +4.69% 11
East Midlands +51 91 £29,500 -13.87% 11
West Midlands +56 80 £35,000 +1.45% 22
Yorkshire +32 77 £27,500 -24.66% 5
East of England +64 74 £27,500 -21.43% 2
North West +10 48 £33,000 +2.33% 21
North East +30 22 £31,500 -18.90% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 23 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 432 (43.11%) Microsoft
2 376 (37.52%) Problem-Solving
3 372 (37.13%) Windows
4 288 (28.74%) Customer Service
5 269 (26.85%) Microsoft 365
6 258 (25.75%) Active Directory
6 258 (25.75%) SQL
7 233 (23.25%) ITIL
8 180 (17.96%) Azure
9 166 (16.57%) Microsoft Office
10 139 (13.87%) Degree
11 111 (11.08%) Windows Server
12 110 (10.98%) Entra ID
13 107 (10.68%) Microsoft Excel
14 102 (10.18%) Microsoft Intune
15 98 (9.78%) Continuous Improvement
16 92 (9.18%) DNS
16 92 (9.18%) ERP
17 90 (8.98%) ITSM
17 90 (8.98%) Windows 10
18 88 (8.78%) Power Platform
19 87 (8.68%) DHCP
19 87 (8.68%) Firewall
20 80 (7.98%) Microsoft Exchange
21 78 (7.78%) Service Management
22 76 (7.58%) SLA
23 72 (7.19%) SQL Server
24 68 (6.79%) JIRA
25 66 (6.59%) VPN
26 65 (6.49%) Change Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 80 (7.98%) Microsoft Exchange
2 58 (5.79%) SharePoint
3 19 (1.90%) IIS
4 18 (1.80%) Confluence
5 13 (1.30%) Skype for Business
6 1 (0.100%) Appian
6 1 (0.100%) Moodle
6 1 (0.100%) Office Communications Server
6 1 (0.100%) Tomcat
6 1 (0.100%) Umbraco
Applications
1 166 (16.57%) Microsoft Office
2 107 (10.68%) Microsoft Excel
3 47 (4.69%) Microsoft PowerPoint
4 21 (2.10%) Spreadsheet
5 4 (0.40%) MS Visio
6 1 (0.100%) Acrobat
6 1 (0.100%) AutoCAD
6 1 (0.100%) Photoshop
Business Applications
1 17 (1.70%) Dynamics CRM
2 16 (1.60%) NetSuite
3 12 (1.20%) Endur
3 12 (1.20%) Visualfiles
4 9 (0.90%) SAP S/4HANA
5 7 (0.70%) SAP HR
5 7 (0.70%) SAP Payroll
6 6 (0.60%) Dynamics NAV
6 6 (0.60%) Fidessa
7 5 (0.50%) Dynamics AX
7 5 (0.50%) PeopleSoft Financials
8 4 (0.40%) Elite 3E
8 4 (0.40%) SAP Business One
8 4 (0.40%) SAP HCM
8 4 (0.40%) Shopify
9 3 (0.30%) Magento
9 3 (0.30%) NEC Housing
9 3 (0.30%) Remedy ITSM
10 1 (0.100%) Exchequer
10 1 (0.100%) Sage 200
Cloud Services
1 269 (26.85%) Microsoft 365
2 180 (17.96%) Azure
3 110 (10.98%) Entra ID
4 88 (8.78%) Power Platform
5 46 (4.59%) Dynamics 365
6 45 (4.49%) SaaS
7 29 (2.89%) AWS
8 24 (2.40%) OneDrive
9 18 (1.80%) Power Automate
9 18 (1.80%) PowerApps
10 12 (1.20%) Google Workspace
11 6 (0.60%) OCI
12 5 (0.50%) Azure Monitor
13 4 (0.40%) dbt
13 4 (0.40%) SuccessFactors
14 3 (0.30%) BigCommerce
14 3 (0.30%) Oracle Service Cloud
15 2 (0.20%) Mimecast
15 2 (0.20%) PaaS
16 1 (0.100%) Amazon EC2
Communications & Networking
1 92 (9.18%) DNS
2 87 (8.68%) DHCP
2 87 (8.68%) Firewall
3 66 (6.59%) VPN
4 60 (5.99%) LAN
5 52 (5.19%) WAN
6 45 (4.49%) TCP/IP
7 37 (3.69%) Remote Desktop
8 24 (2.40%) Internet
8 24 (2.40%) Wireless
9 23 (2.30%) WebEx
10 22 (2.20%) VoIP
11 20 (2.00%) Wi-Fi
12 15 (1.50%) SD-WAN
12 15 (1.50%) Unified Communications
13 14 (1.40%) Kerberos
13 14 (1.40%) Skype
14 13 (1.30%) MPLS
15 11 (1.10%) Broadband
16 10 (1.00%) VLAN
Database & Business Intelligence
1 72 (7.19%) SQL Server
2 63 (6.29%) Power BI
3 30 (2.99%) Oracle Reports
4 22 (2.20%) Relational Database
5 21 (2.10%) MySQL
6 7 (0.70%) SQL Server Reporting Services
7 6 (0.60%) Crystal Reports
7 6 (0.60%) Oracle Database
7 6 (0.60%) SQL Server Integration Services
8 5 (0.50%) Metabase
8 5 (0.50%) PostgreSQL
9 4 (0.40%) Data Warehouse
10 1 (0.100%) Amazon RDS
10 1 (0.100%) Azure SQL Database
10 1 (0.100%) BusinessObjects
10 1 (0.100%) EDRMS
10 1 (0.100%) Geospatial Data
10 1 (0.100%) GIS
Development Applications
1 68 (6.79%) JIRA
2 13 (1.30%) Git
3 7 (0.70%) Bitbucket
4 5 (0.50%) Visual Studio
5 2 (0.20%) LabVIEW
General
1 527 (52.59%) Social Skills
2 162 (16.17%) Analytical Skills
3 138 (13.77%) Finance
4 118 (11.78%) Law
5 70 (6.99%) Organisational Skills
6 60 (5.99%) Legal
7 52 (5.19%) Retail
8 47 (4.69%) Manufacturing
9 45 (4.49%) Telecoms
10 33 (3.29%) Marketing
11 26 (2.59%) Advertising
12 15 (1.50%) Automotive
12 15 (1.50%) Police
13 13 (1.30%) Back Office
13 13 (1.30%) Front Office
14 12 (1.20%) Banking
15 10 (1.00%) Pharmaceutical
16 9 (0.90%) Documentation Skills
17 7 (0.70%) Inclusion and Diversity
18 6 (0.60%) Billing
Libraries, Frameworks & Software Standards
1 19 (1.90%) Oracle Fusion
2 16 (1.60%) HTML
3 14 (1.40%) LDAP
4 11 (1.10%) .NET
4 11 (1.10%) CSS
4 11 (1.10%) FIX Protocol
5 7 (0.70%) EDI
5 7 (0.70%) REST
5 7 (0.70%) SOAP
5 7 (0.70%) XML
6 5 (0.50%) JSON
6 5 (0.50%) Lightning Web Components
6 5 (0.50%) Software Packaging
7 4 (0.40%) React
7 4 (0.40%) SAP Fiori
7 4 (0.40%) Web Services
8 3 (0.30%) Middleware
9 2 (0.20%) jQuery
10 1 (0.100%) .NET Framework
10 1 (0.100%) MFC
Miscellaneous
1 101 (10.08%) Onboarding
2 64 (6.39%) Management Information System
3 62 (6.19%) Driving Licence
4 41 (4.09%) Video Conferencing
5 39 (3.89%) Enterprise Software
6 19 (1.90%) Self-Motivation
7 15 (1.50%) Data Centre
8 14 (1.40%) NHS
8 14 (1.40%) PKI
9 10 (1.00%) Client/Server
9 10 (1.00%) iPhone
10 8 (0.80%) Analytical Mindset
10 8 (0.80%) iSeries
10 8 (0.80%) Mobile App
11 7 (0.70%) Handset
11 7 (0.70%) iPad
12 6 (0.60%) EPoS
12 6 (0.60%) FMCG
12 6 (0.60%) Renewable Energy
13 5 (0.50%) Reference Data
Operating Systems
1 372 (37.13%) Windows
2 111 (11.08%) Windows Server
3 90 (8.98%) Windows 10
4 53 (5.29%) Mac OS
5 41 (4.09%) Linux
6 36 (3.59%) Apple iOS
7 32 (3.19%) Windows Server 2019
8 25 (2.50%) Android
9 19 (1.90%) Windows Server 2016
10 15 (1.50%) Unix
11 6 (0.60%) Mac OS X
12 5 (0.50%) Solaris
13 4 (0.40%) Windows 7
14 3 (0.30%) Ubuntu
15 1 (0.100%) AIX
15 1 (0.100%) Windows Server 2003
15 1 (0.100%) Windows Server 2008
15 1 (0.100%) Windows Server 2012
Processes & Methodologies
1 376 (37.52%) Problem-Solving
2 288 (28.74%) Customer Service
3 233 (23.25%) ITIL
4 98 (9.78%) Continuous Improvement
5 92 (9.18%) ERP
6 90 (8.98%) ITSM
7 78 (7.78%) Service Management
8 65 (6.49%) Change Management
9 60 (5.99%) Business Intelligence
9 60 (5.99%) Process Improvement
10 50 (4.99%) Incident Management
11 49 (4.89%) Cybersecurity
12 46 (4.59%) Mentoring
13 43 (4.29%) Data Analysis
14 42 (4.19%) CRM
15 39 (3.89%) Asset Management
16 37 (3.69%) Logistics
16 37 (3.69%) User Experience
17 35 (3.49%) Computer Science
18 32 (3.19%) Problem Management
Programming Languages
1 258 (25.75%) SQL
2 43 (4.29%) PowerShell
3 33 (3.29%) Python
4 30 (2.99%) C#
5 25 (2.50%) T-SQL
6 16 (1.60%) VB
7 11 (1.10%) JavaScript
8 9 (0.90%) VB.NET
9 8 (0.80%) Java
10 6 (0.60%) VBA
11 5 (0.50%) Bash
11 5 (0.50%) Data Analysis Expressions
11 5 (0.50%) Kusto Query Language
12 4 (0.40%) ABAP
13 3 (0.30%) Apex Code
14 2 (0.20%) Shell Script
15 1 (0.100%) Bicep
15 1 (0.100%) VBScript
Qualifications
1 139 (13.87%) Degree
2 51 (5.09%) Microsoft Certification
3 48 (4.79%) Security Cleared
4 45 (4.49%) SC Cleared
5 29 (2.89%) ITIL Foundation Certificate
6 28 (2.79%) MCP
7 24 (2.40%) A+ Certification
8 23 (2.30%) DBS Check
9 20 (2.00%) Computer Science Degree
10 19 (1.90%) CCNA
10 19 (1.90%) Cisco Certification
11 17 (1.70%) ITIL Certification
12 14 (1.40%) BPSS Clearance
13 13 (1.30%) Network+ Certification
14 9 (0.90%) MCSA
15 5 (0.50%) MCSE
15 5 (0.50%) MCTS
16 4 (0.40%) Master's Degree
17 3 (0.30%) Azure Certification
17 3 (0.30%) CTC Cleared
Quality Assurance & Compliance
1 76 (7.58%) SLA
2 21 (2.10%) QA
3 13 (1.30%) Cyber Essentials
3 13 (1.30%) Data Quality
3 13 (1.30%) ISO/IEC 27001
4 10 (1.00%) GDPR
5 9 (0.90%) Accessibility
6 5 (0.50%) 21 CFR Part 11
6 5 (0.50%) Cyber Essentials PLUS
6 5 (0.50%) GxP
7 1 (0.100%) PCI DSS
System Software
1 258 (25.75%) Active Directory
2 26 (2.59%) VMware Infrastructure
3 14 (1.40%) Hyper-V
4 11 (1.10%) Virtual Desktop
5 7 (0.70%) BitLocker
5 7 (0.70%) Firmware
6 6 (0.60%) Virtual Machines
7 1 (0.100%) Terminal Server
7 1 (0.100%) XenApp
Systems Management
1 102 (10.18%) Microsoft Intune
2 22 (2.20%) SCCM
3 14 (1.40%) WSUS
4 11 (1.10%) Grafana
5 10 (1.00%) Jamf Pro
6 7 (0.70%) Autotask
6 7 (0.70%) Control-M
6 7 (0.70%) Kubernetes
6 7 (0.70%) Prometheus
7 1 (0.100%) AirWatch
7 1 (0.100%) EMC NetWorker
7 1 (0.100%) SCOM
7 1 (0.100%) Symantec Endpoint Protection
7 1 (0.100%) Terraform
Vendors
1 432 (43.11%) Microsoft
2 44 (4.39%) Oracle
3 36 (3.59%) Cisco
4 28 (2.79%) VMware
5 26 (2.59%) ServiceNow
6 23 (2.30%) SAP
7 22 (2.20%) Meraki
8 20 (2.00%) Apple
8 20 (2.00%) Polycom
9 17 (1.70%) Citrix
10 15 (1.50%) Salesforce
11 14 (1.40%) CheckPoint
11 14 (1.40%) Intapp
11 14 (1.40%) Palo Alto
12 13 (1.30%) Fortinet
12 13 (1.30%) Guidewire
13 12 (1.20%) Google
13 12 (1.20%) HP
14 10 (1.00%) Sage
15 8 (0.80%) Adobe