Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 23 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Jan 2026
Same period 2025 Same period 2024
Rank 125 202 150
Rank change year-on-year +77 -52 +88
Permanent jobs requiring a Support Analyst 993 727 1,123
As % of all permanent jobs in England 1.81% 1.52% 1.98%
As % of the Job Titles category 1.99% 1.65% 2.08%
Number of salaries quoted 790 446 973
10th Percentile £26,000 £26,500 £24,250
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,000 £40,000 £36,000
Median % change year-on-year -17.50% +11.11% +5.88%
75th Percentile £40,250 £52,500 £47,500
90th Percentile £53,750 £67,500 £57,500
UK median annual salary £33,000 £40,000 £36,500
% change year-on-year -17.50% +9.59% +7.35%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 49,796 44,069 53,935
% of permanent jobs with a recognized job title 90.93% 92.09% 95.06%
Number of salaries quoted 31,642 23,032 42,681
10th Percentile £29,000 £33,750 £30,000
25th Percentile £37,500 £45,000 £40,262
Median annual salary (50th Percentile) £55,000 £60,000 £56,000
Median % change year-on-year -8.33% +7.14% -10.40%
75th Percentile £75,000 £80,000 £75,969
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 23 January 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 23 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +91 260 £32,750 -6.43% 30
London -3 248 £41,222 -13.66% 26
Midlands +71 157 £30,000 -9.77% 14
North of England +42 147 £31,000 -10.14% 25
South West +60 108 £33,000 +3.53% 16
West Midlands +52 85 £34,500 +2.99% 5
Yorkshire +25 78 £26,225 -28.15% 13
East Midlands +40 72 £29,500 -10.61% 9
East of England +55 71 £27,500 -21.43% 12
North West 0 53 £33,750 +3.45% 10
North East +12 16 £31,500 -10.00% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 23 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 392 (39.48%) Microsoft
2 354 (35.65%) Problem-Solving
3 341 (34.34%) Windows
4 279 (28.10%) Customer Service
5 253 (25.48%) Microsoft 365
6 236 (23.77%) SQL
7 233 (23.46%) Active Directory
8 221 (22.26%) ITIL
9 168 (16.92%) Azure
10 155 (15.61%) Microsoft Office
11 128 (12.89%) Degree
12 105 (10.57%) Entra ID
13 102 (10.27%) ITSM
14 100 (10.07%) Microsoft Excel
15 98 (9.87%) Windows Server
16 97 (9.77%) Microsoft Intune
17 94 (9.47%) Continuous Improvement
18 93 (9.37%) ERP
19 88 (8.86%) Power Platform
20 81 (8.16%) Windows 10
21 75 (7.55%) SLA
22 74 (7.45%) DNS
23 73 (7.35%) Change Management
23 73 (7.35%) Service Management
24 71 (7.15%) Firewall
25 70 (7.05%) DHCP
26 68 (6.85%) JIRA
26 68 (6.85%) Process Improvement
27 65 (6.55%) Business Intelligence
27 65 (6.55%) SQL Server

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 63 (6.34%) Microsoft Exchange
2 61 (6.14%) SharePoint
3 17 (1.71%) Confluence
4 13 (1.31%) Skype for Business
5 10 (1.01%) IIS
6 1 (0.10%) Appian
6 1 (0.10%) Moodle
6 1 (0.10%) Tomcat
6 1 (0.10%) Umbraco
Applications
1 155 (15.61%) Microsoft Office
2 100 (10.07%) Microsoft Excel
3 48 (4.83%) Microsoft PowerPoint
4 19 (1.91%) Spreadsheet
5 4 (0.40%) MS Visio
6 1 (0.10%) Acrobat
6 1 (0.10%) AutoCAD
6 1 (0.10%) Photoshop
Business Applications
1 17 (1.71%) Dynamics CRM
2 14 (1.41%) NetSuite
3 13 (1.31%) Endur
3 13 (1.31%) NEC Housing
4 11 (1.11%) Dynamics AX
4 11 (1.11%) Visualfiles
5 6 (0.60%) SAP S/4HANA
5 6 (0.60%) Shopify
6 5 (0.50%) Dynamics NAV
6 5 (0.50%) Fidessa
6 5 (0.50%) Magento
6 5 (0.50%) SAP HR
6 5 (0.50%) SAP Payroll
7 4 (0.40%) Elite 3E
8 3 (0.30%) SAP Business ByDesign
9 2 (0.20%) Remedy ITSM
10 1 (0.10%) IBM Planning Analytics
10 1 (0.10%) Sage 200
10 1 (0.10%) SAP EWM
10 1 (0.10%) SAP WM
Cloud Services
1 253 (25.48%) Microsoft 365
2 168 (16.92%) Azure
3 105 (10.57%) Entra ID
4 88 (8.86%) Power Platform
5 49 (4.93%) SaaS
6 41 (4.13%) Dynamics 365
7 27 (2.72%) AWS
8 23 (2.32%) OneDrive
9 18 (1.81%) Power Automate
10 17 (1.71%) PowerApps
11 12 (1.21%) Google Workspace
12 5 (0.50%) Azure Monitor
12 5 (0.50%) dbt
13 4 (0.40%) OCI
14 3 (0.30%) BigCommerce
14 3 (0.30%) Mimecast
14 3 (0.30%) Oracle Service Cloud
15 2 (0.20%) Azure DevOps
15 2 (0.20%) Datadog
15 2 (0.20%) PaaS
Communications & Networking
1 74 (7.45%) DNS
2 71 (7.15%) Firewall
3 70 (7.05%) DHCP
4 54 (5.44%) VPN
5 40 (4.03%) LAN
6 39 (3.93%) TCP/IP
7 35 (3.52%) WAN
8 31 (3.12%) Remote Desktop
9 26 (2.62%) Wireless
10 19 (1.91%) WebEx
11 17 (1.71%) VoIP
12 16 (1.61%) Internet
12 16 (1.61%) Wi-Fi
13 14 (1.41%) Unified Communications
14 13 (1.31%) Skype
15 12 (1.21%) SD-WAN
16 11 (1.11%) WinSCP
17 10 (1.01%) MPLS
18 9 (0.91%) Broadband
19 7 (0.70%) VLAN
Database & Business Intelligence
1 65 (6.55%) SQL Server
2 64 (6.45%) Power BI
3 24 (2.42%) Oracle Reports
3 24 (2.42%) Relational Database
4 17 (1.71%) MySQL
5 9 (0.91%) SQL Server Integration Services
6 7 (0.70%) Metabase
7 6 (0.60%) PostgreSQL
7 6 (0.60%) SQL Server Reporting Services
8 5 (0.50%) Data Warehouse
8 5 (0.50%) Oracle Database
9 4 (0.40%) Crystal Reports
10 2 (0.20%) Azure SQL Database
Development Applications
1 68 (6.85%) JIRA
2 17 (1.71%) Git
3 7 (0.70%) Bitbucket
3 7 (0.70%) Visual Studio
4 4 (0.40%) LabVIEW
General
1 479 (48.24%) Social Skills
2 163 (16.41%) Analytical Skills
3 132 (13.29%) Finance
4 105 (10.57%) Law
5 68 (6.85%) Organisational Skills
6 56 (5.64%) Retail
7 55 (5.54%) Manufacturing
8 53 (5.34%) Legal
9 52 (5.24%) Telecoms
10 27 (2.72%) Advertising
11 26 (2.62%) Marketing
12 14 (1.41%) Automotive
13 12 (1.21%) Back Office
14 11 (1.11%) Banking
15 10 (1.01%) Front Office
16 9 (0.91%) Documentation Skills
17 5 (0.50%) Billing
17 5 (0.50%) Pharmaceutical
17 5 (0.50%) Police
17 5 (0.50%) Presentation Skills
Libraries, Frameworks & Software Standards
1 14 (1.41%) HTML
2 13 (1.31%) .NET
3 11 (1.11%) CSS
4 9 (0.91%) Oracle Fusion
5 8 (0.81%) FIX Protocol
6 7 (0.70%) REST
6 7 (0.70%) SOAP
7 6 (0.60%) LDAP
7 6 (0.60%) Middleware
8 5 (0.50%) Lightning Web Components
8 5 (0.50%) XML
9 4 (0.40%) EDI
9 4 (0.40%) JSON
9 4 (0.40%) React
9 4 (0.40%) Software Packaging
10 2 (0.20%) jQuery
10 2 (0.20%) Web Services
11 1 (0.10%) MFC
Miscellaneous
1 99 (9.97%) Onboarding
2 61 (6.14%) Driving Licence
3 60 (6.04%) Management Information System
4 43 (4.33%) Video Conferencing
5 35 (3.52%) Enterprise Software
6 18 (1.81%) NHS
7 17 (1.71%) Self-Motivation
8 12 (1.21%) Data Centre
9 9 (0.91%) Analytical Mindset
9 9 (0.91%) EPoS
9 9 (0.91%) Renewable Energy
10 8 (0.81%) Client/Server
11 7 (0.70%) IoT
11 7 (0.70%) Mobile App
12 6 (0.60%) FMCG
12 6 (0.60%) iPhone
12 6 (0.60%) PKI
13 5 (0.50%) iSeries
13 5 (0.50%) Reference Data
14 4 (0.40%) iPad
Operating Systems
1 341 (34.34%) Windows
2 98 (9.87%) Windows Server
3 81 (8.16%) Windows 10
4 43 (4.33%) Mac OS
5 39 (3.93%) Linux
6 36 (3.63%) Apple iOS
7 23 (2.32%) Android
8 19 (1.91%) Windows Server 2019
9 12 (1.21%) Unix
10 9 (0.91%) Windows Server 2016
11 6 (0.60%) Mac OS X
12 4 (0.40%) Solaris
13 2 (0.20%) Ubuntu
14 1 (0.10%) AIX
14 1 (0.10%) Windows 7
14 1 (0.10%) Windows Server 2003
14 1 (0.10%) Windows Server 2008
14 1 (0.10%) Windows Server 2012
Processes & Methodologies
1 354 (35.65%) Problem-Solving
2 279 (28.10%) Customer Service
3 221 (22.26%) ITIL
4 102 (10.27%) ITSM
5 94 (9.47%) Continuous Improvement
6 93 (9.37%) ERP
7 73 (7.35%) Change Management
7 73 (7.35%) Service Management
8 68 (6.85%) Process Improvement
9 65 (6.55%) Business Intelligence
10 44 (4.43%) Cybersecurity
10 44 (4.43%) Mentoring
11 43 (4.33%) Asset Management
11 43 (4.33%) Incident Management
12 40 (4.03%) CRM
12 40 (4.03%) Data Analysis
13 38 (3.83%) User Experience
14 36 (3.63%) Computer Science
15 32 (3.22%) Root Cause Analysis
16 29 (2.92%) Logistics
Programming Languages
1 236 (23.77%) SQL
2 34 (3.42%) PowerShell
3 29 (2.92%) Python
3 29 (2.92%) T-SQL
4 26 (2.62%) C#
5 9 (0.91%) VB.NET
6 8 (0.81%) Java
6 8 (0.81%) VB
7 7 (0.70%) JavaScript
8 6 (0.60%) VBA
9 5 (0.50%) Data Analysis Expressions
9 5 (0.50%) Kusto Query Language
10 3 (0.30%) Apex Code
10 3 (0.30%) Bash
11 2 (0.20%) Shell Script
12 1 (0.10%) Bicep
12 1 (0.10%) R
12 1 (0.10%) VBScript
Qualifications
1 128 (12.89%) Degree
2 47 (4.73%) Security Cleared
3 40 (4.03%) Microsoft Certification
4 39 (3.93%) SC Cleared
5 30 (3.02%) A+ Certification
6 23 (2.32%) MCP
7 21 (2.11%) DBS Check
7 21 (2.11%) ITIL Foundation Certificate
8 19 (1.91%) Computer Science Degree
9 14 (1.41%) ITIL Certification
10 13 (1.31%) CCNA
10 13 (1.31%) Cisco Certification
11 10 (1.01%) Network+ Certification
12 9 (0.91%) BPSS Clearance
13 8 (0.81%) MCSA
14 4 (0.40%) DV Cleared
14 4 (0.40%) HNC
14 4 (0.40%) Master's Degree
14 4 (0.40%) MCSE
14 4 (0.40%) MCTS
Quality Assurance & Compliance
1 75 (7.55%) SLA
2 21 (2.11%) QA
3 15 (1.51%) ISO/IEC 27001
4 7 (0.70%) Cyber Essentials
4 7 (0.70%) Data Quality
5 6 (0.60%) Accessibility
6 5 (0.50%) GDPR
7 3 (0.30%) 21 CFR Part 11
7 3 (0.30%) GxP
8 2 (0.20%) Cyber Essentials PLUS
9 1 (0.10%) Actionable Recommendations
9 1 (0.10%) PCI DSS
System Software
1 233 (23.46%) Active Directory
2 24 (2.42%) VMware Infrastructure
3 13 (1.31%) Hyper-V
4 9 (0.91%) Virtual Desktop
5 5 (0.50%) Virtual Machines
6 3 (0.30%) BitLocker
6 3 (0.30%) Firmware
Systems Management
1 97 (9.77%) Microsoft Intune
2 20 (2.01%) SCCM
3 9 (0.91%) Grafana
4 8 (0.81%) Jamf Pro
5 7 (0.70%) Control-M
5 7 (0.70%) Kubernetes
5 7 (0.70%) Prometheus
6 6 (0.60%) WSUS
7 5 (0.50%) Autotask
8 1 (0.10%) AirWatch
8 1 (0.10%) EMC NetWorker
8 1 (0.10%) SCOM
8 1 (0.10%) Symantec Endpoint Protection
8 1 (0.10%) Terraform
Vendors
1 392 (39.48%) Microsoft
2 35 (3.52%) Oracle
3 28 (2.82%) VMware
4 27 (2.72%) Cisco
5 25 (2.52%) ServiceNow
6 21 (2.11%) SAP
7 17 (1.71%) Meraki
7 17 (1.71%) Polycom
8 15 (1.51%) Apple
8 15 (1.51%) CheckPoint
8 15 (1.51%) Palo Alto
9 14 (1.41%) Salesforce
10 12 (1.21%) Google
11 11 (1.11%) Northgate
12 10 (1.01%) Fortinet
13 9 (0.91%) Citrix
13 9 (0.91%) Guidewire
13 9 (0.91%) Sage
14 8 (0.81%) HP
15 7 (0.70%) Intapp