Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,000 per year, according to job vacancies posted during the 6 months leading to 22 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
22 Sep 2026
Same period 2025 Same period 2024
Rank 156 129 202
Rank change year-on-year -27 +73 -28
Permanent jobs requiring a Support Analyst 1,277 1,085 941
As % of all permanent jobs in England 1.25% 2.54% 1.39%
As % of the Job Titles category 1.34% 2.81% 1.46%
Number of salaries quoted 1,077 925 600
10th Percentile £26,450 £26,000 £25,000
25th Percentile £29,250 £28,000 £29,438
Median annual salary (50th Percentile) £34,000 £33,000 £35,000
Median % change year-on-year +3.03% -5.71% -1.41%
75th Percentile £43,750 £42,250 £45,000
90th Percentile £51,250 £55,000 £67,500
UK median annual salary £34,000 £33,250 £35,000
% change year-on-year +2.26% -5.00% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 95,479 38,667 64,407
% of permanent jobs with a recognized job title 93.24% 90.37% 95.22%
Number of salaries quoted 67,230 23,165 38,631
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,875 £36,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £93,750
UK median annual salary £59,000 £55,000 £55,000
% change year-on-year +7.27% - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 22 September 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 22 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +17 320 £32,500 -0.76% 40
North of England +18 281 £32,250 +5.74% 34
London -64 233 £44,615 -0.86% 38
Midlands -50 163 £35,000 +16.67% 16
North West +47 154 £32,500 +11.11% 23
East of England -2 141 £30,000 +1.69% 16
South West -53 139 £32,500 - 5
Yorkshire -17 117 £32,500 +14.04% 11
East Midlands -27 99 £35,000 +18.64% 11
West Midlands -65 64 £36,000 +9.09% 5
North East -74 10 £30,000 -9.77%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 22 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 466 (36.49%) Microsoft
2 408 (31.95%) Problem-Solving
3 392 (30.70%) Windows
4 389 (30.46%) Microsoft 365
5 263 (20.60%) Active Directory
6 244 (19.11%) Customer Service
7 240 (18.79%) SQL
8 218 (17.07%) ITIL
9 185 (14.49%) Continuous Improvement
10 179 (14.02%) Azure
11 137 (10.73%) ITSM
12 134 (10.49%) ERP
13 118 (9.24%) Service Management
14 117 (9.16%) Entra ID
14 117 (9.16%) SharePoint
14 117 (9.16%) Windows Server
15 114 (8.93%) Microsoft Office
16 92 (7.20%) Microsoft Intune
17 83 (6.50%) Microsoft Exchange
18 81 (6.34%) Degree
19 78 (6.11%) Service Delivery
20 76 (5.95%) DNS
21 75 (5.87%) SaaS
22 72 (5.64%) Windows 10
23 70 (5.48%) ServiceNow
24 69 (5.40%) DHCP
25 67 (5.25%) Power Platform
26 65 (5.09%) Microsoft Excel
27 64 (5.01%) Incident Management
27 64 (5.01%) PowerShell

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 117 (9.16%) SharePoint
2 83 (6.50%) Microsoft Exchange
3 25 (1.96%) IIS
4 14 (1.10%) Confluence
5 11 (0.86%) Skype for Business
6 3 (0.23%) SAS
7 2 (0.16%) Tomcat
8 1 (0.078%) Blackberry Enterprise Server
8 1 (0.078%) Exchange Server 2013
8 1 (0.078%) Office Communications Server
Applications
1 114 (8.93%) Microsoft Office
2 65 (5.09%) Microsoft Excel
3 22 (1.72%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 1 (0.078%) Revit
5 1 (0.078%) Siemens NX
5 1 (0.078%) Windchill
Business Applications
1 17 (1.33%) iTrent
2 15 (1.17%) Dynamics CRM
2 15 (1.17%) NetSuite
3 14 (1.10%) Oracle Retail
4 13 (1.02%) Visualfiles
5 8 (0.63%) Oracle EBS
5 8 (0.63%) Oracle Financials
6 7 (0.55%) Dynamics AX
6 7 (0.55%) Fidessa
6 7 (0.55%) Infor M3
7 6 (0.47%) NEC Housing
8 5 (0.39%) Elite 3E
8 5 (0.39%) SAP Business One
8 5 (0.39%) Unit4 Business World
9 4 (0.31%) JDE OneWorld
9 4 (0.31%) Oracle Applications
9 4 (0.31%) Oracle EBS R12
9 4 (0.31%) Oracle Procure-to-Pay
9 4 (0.31%) Oracle Receivables
9 4 (0.31%) Payment Gateway
Cloud Services
1 389 (30.46%) Microsoft 365
2 179 (14.02%) Azure
3 117 (9.16%) Entra ID
4 75 (5.87%) SaaS
5 67 (5.25%) Power Platform
6 62 (4.86%) Dynamics 365
7 50 (3.92%) OneDrive
8 21 (1.64%) PowerApps
9 18 (1.41%) Power Automate
10 17 (1.33%) Google Workspace
11 14 (1.10%) Microsoft Copilot
12 11 (0.86%) Azure DevOps
13 9 (0.70%) AWS
13 9 (0.70%) Mimecast
14 6 (0.47%) Slack
15 5 (0.39%) GCP
15 5 (0.39%) IaaS
15 5 (0.39%) PaaS
16 4 (0.31%) BigCommerce
16 4 (0.31%) OCI
Communications & Networking
1 76 (5.95%) DNS
2 69 (5.40%) DHCP
3 64 (5.01%) TCP/IP
4 52 (4.07%) Firewall
5 50 (3.92%) WAN
6 48 (3.76%) VPN
7 37 (2.90%) Wi-Fi
8 36 (2.82%) LAN
9 25 (1.96%) Unified Communications
10 22 (1.72%) VLAN
11 20 (1.57%) VoIP
12 13 (1.02%) SD-WAN
12 13 (1.02%) WebEx
13 11 (0.86%) Broadband
13 11 (0.86%) Skype
13 11 (0.86%) Wireless
14 10 (0.78%) 4G
14 10 (0.78%) FIX Connectivity
15 7 (0.55%) Network Security
16 6 (0.47%) Structured Cabling
Database & Business Intelligence
1 64 (5.01%) SQL Server
2 45 (3.52%) Power BI
3 24 (1.88%) Crystal Reports
4 8 (0.63%) Relational Database
5 6 (0.47%) SQL Server Integration Services
5 6 (0.47%) SQL Server Reporting Services
6 5 (0.39%) MySQL
7 4 (0.31%) BusinessObjects
7 4 (0.31%) Oracle Database
7 4 (0.31%) Oracle Reports
7 4 (0.31%) Power Query
8 3 (0.23%) Data Warehouse
8 3 (0.23%) Qlik Sense
8 3 (0.23%) Tableau
9 1 (0.078%) PostgreSQL
9 1 (0.078%) SQL Server Analysis Services
Development Applications
1 52 (4.07%) JIRA
2 4 (0.31%) Eclipse
2 4 (0.31%) Oracle Forms
2 4 (0.31%) Toad
3 2 (0.16%) Git
General
1 446 (34.93%) Social Skills
2 171 (13.39%) Finance
3 160 (12.53%) Analytical Skills
4 78 (6.11%) Organisational Skills
5 77 (6.03%) Manufacturing
6 69 (5.40%) Law
7 68 (5.32%) Legal
8 63 (4.93%) Retail
9 37 (2.90%) Documentation Skills
10 35 (2.74%) Banking
11 19 (1.49%) Advertising
12 13 (1.02%) Automotive
13 11 (0.86%) Front Office
13 11 (0.86%) Local Government
13 11 (0.86%) Public Sector
14 10 (0.78%) Inclusion and Diversity
15 9 (0.70%) Investment Banking
15 9 (0.70%) Legal Technology
16 7 (0.55%) International Banking
16 7 (0.55%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 30 (2.35%) XML
2 21 (1.64%) FIX Protocol
2 21 (1.64%) HTML
3 19 (1.49%) .NET
3 19 (1.49%) Web Services
4 18 (1.41%) CSS
5 15 (1.17%) REST
6 12 (0.94%) .NET Framework
6 12 (0.94%) SOAP
7 9 (0.70%) JSON
8 6 (0.47%) EDI
9 4 (0.31%) Oracle Fusion
9 4 (0.31%) WSDL
9 4 (0.31%) XSD
9 4 (0.31%) XSLT
10 3 (0.23%) Elastic Stack
10 3 (0.23%) Kafka
10 3 (0.23%) Middleware
11 2 (0.16%) 802.1X
12 1 (0.078%) ASP.NET Web Forms
Miscellaneous
1 71 (5.56%) Onboarding
2 60 (4.70%) Driving Licence
3 32 (2.51%) Self-Motivation
4 30 (2.35%) Video Conferencing
5 27 (2.11%) Management Information System
6 20 (1.57%) Analytical Mindset
7 19 (1.49%) Client/Server
8 12 (0.94%) Enterprise Software
8 12 (0.94%) FMCG
8 12 (0.94%) iPhone
9 10 (0.78%) iPad
10 9 (0.70%) CMDB
10 9 (0.70%) Fixed Income
10 9 (0.70%) Hybrid Cloud
11 8 (0.63%) Data Structures
12 7 (0.55%) Equities
13 6 (0.47%) Hedge funds
13 6 (0.47%) Linux Command Line
13 6 (0.47%) Manufacturing Execution System
13 6 (0.47%) NHS
Operating Systems
1 392 (30.70%) Windows
2 117 (9.16%) Windows Server
3 72 (5.64%) Windows 10
4 50 (3.92%) Linux
5 22 (1.72%) Android
6 20 (1.57%) Apple iOS
7 16 (1.25%) Unix
7 16 (1.25%) Windows Server 2019
8 13 (1.02%) Mac OS
9 6 (0.47%) CentOS
9 6 (0.47%) Rocky
9 6 (0.47%) Ubuntu
10 5 (0.39%) Solaris
11 4 (0.31%) Windows Server 2016
Processes & Methodologies
1 408 (31.95%) Problem-Solving
2 244 (19.11%) Customer Service
3 218 (17.07%) ITIL
4 185 (14.49%) Continuous Improvement
5 137 (10.73%) ITSM
6 134 (10.49%) ERP
7 118 (9.24%) Service Management
8 78 (6.11%) Service Delivery
9 64 (5.01%) Incident Management
9 64 (5.01%) Process Improvement
10 62 (4.86%) Business Intelligence
11 55 (4.31%) Change Management
11 55 (4.31%) CRM
11 55 (4.31%) Project Delivery
12 54 (4.23%) Cybersecurity
13 50 (3.92%) Collaborative Working
14 49 (3.84%) Stakeholder Management
15 43 (3.37%) Customer Experience
16 42 (3.29%) User Acceptance Testing
17 38 (2.98%) Root Cause Analysis
Programming Languages
1 240 (18.79%) SQL
2 64 (5.01%) PowerShell
3 31 (2.43%) JavaScript
4 27 (2.11%) C#
5 19 (1.49%) Python
6 11 (0.86%) Bash
6 11 (0.86%) Java
7 9 (0.70%) C++
7 9 (0.70%) Ruby
8 8 (0.63%) PL/SQL
9 6 (0.47%) T-SQL
10 5 (0.39%) Perl
11 4 (0.31%) PHP
11 4 (0.31%) VB
11 4 (0.31%) XPath
12 3 (0.23%) VBA
13 2 (0.16%) Google Apps Script
13 2 (0.16%) Tcl
14 1 (0.078%) R
14 1 (0.078%) VB.NET
Qualifications
1 81 (6.34%) Degree
2 59 (4.62%) A+ Certification
3 37 (2.90%) Microsoft Certification
3 37 (2.90%) Security Cleared
4 18 (1.41%) SC Cleared
5 14 (1.10%) Computer Science Degree
5 14 (1.10%) Network+ Certification
6 10 (0.78%) BPSS Clearance
6 10 (0.78%) ITIL Certification
7 8 (0.63%) DBS Check
7 8 (0.63%) ITIL Foundation Certificate
7 8 (0.63%) Microsoft Certified Professional
8 7 (0.55%) CCNA
8 7 (0.55%) Cisco Certification
9 6 (0.47%) MBCS
10 4 (0.31%) MCSA
10 4 (0.31%) MCSE
11 3 (0.23%) Azure Certification
Quality Assurance & Compliance
1 47 (3.68%) SLA
2 23 (1.80%) ISO/IEC 27001
3 14 (1.10%) Data Quality
4 13 (1.02%) Cyber Essentials
5 8 (0.63%) GDPR
5 8 (0.63%) QA
6 4 (0.31%) Accessibility
7 2 (0.16%) PCI DSS
8 1 (0.078%) Cyber Essentials PLUS
8 1 (0.078%) DICOM
8 1 (0.078%) PMO
System Software
1 263 (20.60%) Active Directory
2 29 (2.27%) Hyper-V
3 24 (1.88%) VMware Infrastructure
4 9 (0.70%) Firmware
4 9 (0.70%) Virtual Desktop
5 3 (0.23%) Microsoft Virtual Server
5 3 (0.23%) Virtual Servers
6 2 (0.16%) vSphere
6 2 (0.16%) XenApp
Systems Management
1 92 (7.20%) Microsoft Intune
2 11 (0.86%) SCCM
3 7 (0.55%) Jamf Pro
4 6 (0.47%) Kibana
5 3 (0.23%) Systems Management Server (SMS)
6 2 (0.16%) Grafana
7 1 (0.078%) Autotask
7 1 (0.078%) Cisco CUCM
7 1 (0.078%) Failover Clustering
7 1 (0.078%) FortiGate
7 1 (0.078%) Microsoft Clustering
7 1 (0.078%) Single Sign-On
Vendors
1 466 (36.49%) Microsoft
2 70 (5.48%) ServiceNow
3 55 (4.31%) Oracle
4 37 (2.90%) SAP
5 33 (2.58%) VMware
6 29 (2.27%) Cisco
7 19 (1.49%) Citrix
7 19 (1.49%) iManage
8 17 (1.33%) Google
9 15 (1.17%) Apple
9 15 (1.17%) Sage
9 15 (1.17%) Salesforce
10 13 (1.02%) Epicor
10 13 (1.02%) IFS
11 12 (0.94%) IBM
11 12 (0.94%) Meraki
12 11 (0.86%) Polycom
13 10 (0.78%) IBM Sterling
13 10 (0.78%) Starlink
14 9 (0.70%) FIS