Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,828 per year, according to job vacancies posted during the 6 months leading to 10 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Jun 2026
Same period 2025 Same period 2024
Rank 150 146 191
Rank change year-on-year -4 +45 +53
Permanent jobs requiring a Support Analyst 1,091 937 1,358
As % of all permanent jobs in England 1.34% 2.39% 1.46%
As % of the Job Titles category 1.42% 2.65% 1.54%
Number of salaries quoted 875 797 1,099
10th Percentile £26,000 £25,000 £24,250
25th Percentile £30,000 £28,000 £27,500
Median annual salary (50th Percentile) £34,828 £34,000 £35,000
Median % change year-on-year +2.44% -2.86% -
75th Percentile £41,250 £46,250 £47,500
90th Percentile £47,500 £57,500 £59,000
UK median annual salary £34,828 £34,000 £35,000
% change year-on-year +2.44% -2.86% +2.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 76,810 35,327 87,995
% of permanent jobs with a recognized job title 94.02% 89.97% 94.57%
Number of salaries quoted 53,858 20,476 65,429
10th Percentile £30,000 £29,000 £28,500
25th Percentile £40,000 £40,000 £38,250
Median annual salary (50th Percentile) £56,500 £57,500 £52,500
Median % change year-on-year -1.74% +9.52% -12.87%
75th Percentile £75,000 £77,500 £70,250
90th Percentile £96,250 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 10 June 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 10 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +47 307 £32,500 -7.14% 32
North of England +5 211 £35,000 +22.81% 22
London -42 203 £40,000 -15.79% 14
Midlands -9 152 £35,000 +16.67% 13
South West -7 135 £32,500 +8.33% 13
Yorkshire -21 114 £34,000 +19.30% 7
North West +30 96 £35,000 +6.87% 13
West Midlands -13 87 £35,000 +12.90% 5
East of England -26 83 £30,000 +1.69% 6
East Midlands -15 65 £33,500 +13.56% 8
North East -57 1 £43,500 +26.09% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 10 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 379 (34.74%) Microsoft
2 333 (30.52%) Windows
3 312 (28.60%) Microsoft 365
4 240 (22.00%) Problem-Solving
5 216 (19.80%) Active Directory
6 208 (19.07%) SQL
7 171 (15.67%) ITIL
8 167 (15.31%) Azure
9 146 (13.38%) Customer Service
10 137 (12.56%) Continuous Improvement
11 124 (11.37%) ERP
12 116 (10.63%) Microsoft Office
13 110 (10.08%) ITSM
14 104 (9.53%) Degree
15 92 (8.43%) Windows Server
16 87 (7.97%) Windows 10
17 85 (7.79%) Entra ID
18 80 (7.33%) Service Management
19 77 (7.06%) Process Improvement
20 74 (6.78%) SharePoint
20 74 (6.78%) SQL Server
21 71 (6.51%) Power Platform
22 68 (6.23%) Microsoft Exchange
23 67 (6.14%) Change Management
24 61 (5.59%) Business Intelligence
25 59 (5.41%) SLA
26 58 (5.32%) Microsoft Intune
27 54 (4.95%) Microsoft Excel
28 53 (4.86%) JIRA
29 52 (4.77%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 74 (6.78%) SharePoint
2 68 (6.23%) Microsoft Exchange
3 23 (2.11%) IIS
4 11 (1.01%) Skype for Business
5 10 (0.92%) Confluence
6 5 (0.46%) CMS
7 3 (0.27%) SAS
8 2 (0.18%) Tomcat
Applications
1 116 (10.63%) Microsoft Office
2 54 (4.95%) Microsoft Excel
3 22 (2.02%) Microsoft PowerPoint
4 3 (0.27%) Photoshop
Business Applications
1 21 (1.92%) Dynamics CRM
2 16 (1.47%) NEC Housing
3 13 (1.19%) Unit4 Business World
4 12 (1.10%) Dynamics AX
5 11 (1.01%) Visualfiles
6 10 (0.92%) Elite 3E
7 7 (0.64%) Endur
7 7 (0.64%) Magento
7 7 (0.64%) Oracle Retail
8 6 (0.55%) Dynamics NAV
8 6 (0.55%) Oracle Financials
8 6 (0.55%) Shopify
9 5 (0.46%) NetSuite
9 5 (0.46%) SAP Business One
10 4 (0.37%) Dynamics GP
10 4 (0.37%) Infor M3
10 4 (0.37%) JDE OneWorld
10 4 (0.37%) JDE World
10 4 (0.37%) Oracle EBS
10 4 (0.37%) SAP Payroll
Cloud Services
1 312 (28.60%) Microsoft 365
2 167 (15.31%) Azure
3 85 (7.79%) Entra ID
4 71 (6.51%) Power Platform
5 48 (4.40%) Dynamics 365
6 41 (3.76%) SaaS
7 37 (3.39%) OneDrive
8 24 (2.20%) Power Automate
9 19 (1.74%) AWS
10 18 (1.65%) PowerApps
11 12 (1.10%) Microsoft Copilot
11 12 (1.10%) PaaS
12 11 (1.01%) Google Workspace
12 11 (1.01%) IaaS
13 10 (0.92%) ClickUp
14 8 (0.73%) Boomi
14 8 (0.73%) dbt
14 8 (0.73%) iPaaS
14 8 (0.73%) Workato
15 7 (0.64%) Azure DevOps
Communications & Networking
1 52 (4.77%) DNS
2 47 (4.31%) DHCP
3 43 (3.94%) VPN
4 40 (3.67%) Firewall
5 32 (2.93%) TCP/IP
6 28 (2.57%) WAN
7 26 (2.38%) VoIP
8 20 (1.83%) Unified Communications
9 19 (1.74%) Broadband
10 18 (1.65%) Wi-Fi
11 17 (1.56%) LAN
12 15 (1.37%) 4G
13 14 (1.28%) VLAN
14 11 (1.01%) Skype
14 11 (1.01%) WebEx
15 8 (0.73%) Wireless
16 7 (0.64%) Network Security
17 6 (0.55%) Structured Cabling
17 6 (0.55%) WinSCP
18 5 (0.46%) SD-WAN
Database & Business Intelligence
1 74 (6.78%) SQL Server
2 48 (4.40%) Power BI
3 19 (1.74%) Crystal Reports
3 19 (1.74%) Relational Database
4 14 (1.28%) SQL Server Integration Services
5 13 (1.19%) SQL Server Reporting Services
6 10 (0.92%) Metabase
7 8 (0.73%) Data Warehouse
7 8 (0.73%) PostgreSQL
8 7 (0.64%) BusinessObjects
8 7 (0.64%) Power Query
9 6 (0.55%) Oracle Reports
10 4 (0.37%) Db2
10 4 (0.37%) MySQL
11 2 (0.18%) Azure SQL Database
12 1 (0.092%) Oracle Database
12 1 (0.092%) SQL Server Analysis Services
Development Applications
1 53 (4.86%) JIRA
2 10 (0.92%) Visual Studio
3 6 (0.55%) Git
4 3 (0.27%) Eclipse
4 3 (0.27%) LabVIEW
5 2 (0.18%) Rational Rhapsody
6 1 (0.092%) SQL Server Management Studio (SSMS)
General
1 296 (27.13%) Social Skills
2 163 (14.94%) Finance
3 115 (10.54%) Analytical Skills
4 81 (7.42%) Manufacturing
5 75 (6.87%) Law
6 67 (6.14%) Legal
7 54 (4.95%) Retail
8 45 (4.12%) Documentation Skills
9 44 (4.03%) Organisational Skills
10 30 (2.75%) Telecoms
11 18 (1.65%) Banking
12 17 (1.56%) Advertising
13 11 (1.01%) Local Government
14 9 (0.82%) Marketing
15 8 (0.73%) Back Office
15 8 (0.73%) International Banking
16 7 (0.64%) Inclusion and Diversity
16 7 (0.64%) Public Sector
16 7 (0.64%) Social Housing
17 6 (0.55%) Games
Libraries, Frameworks & Software Standards
1 24 (2.20%) .NET
2 18 (1.65%) Web Services
3 15 (1.37%) Middleware
4 13 (1.19%) XML
5 11 (1.01%) CSS
5 11 (1.01%) HTML
6 9 (0.82%) REST
7 6 (0.55%) SOAP
8 5 (0.46%) .NET Framework
9 4 (0.37%) EDI
9 4 (0.37%) Elastic Stack
9 4 (0.37%) JSON
10 3 (0.27%) FIX Protocol
10 3 (0.27%) Kafka
11 2 (0.18%) 802.1X
12 1 (0.092%) SAP CAF
Miscellaneous
1 63 (5.77%) Onboarding
2 49 (4.49%) Driving Licence
3 39 (3.57%) Video Conferencing
4 24 (2.20%) Management Information System
5 22 (2.02%) Analytical Mindset
6 21 (1.92%) Client/Server
7 15 (1.37%) Self-Motivation
8 13 (1.19%) NHS
9 10 (0.92%) Low-Code
9 10 (0.92%) Renewable Energy
10 9 (0.82%) EPoS
10 9 (0.82%) Hybrid Cloud
11 8 (0.73%) Housing Association
12 5 (0.46%) Data Protection Act
12 5 (0.46%) IoT
12 5 (0.46%) Legacy Systems
12 5 (0.46%) Manufacturing Execution System
12 5 (0.46%) Operational Technology
13 4 (0.37%) CCTV
13 4 (0.37%) Enterprise Software
Operating Systems
1 333 (30.52%) Windows
2 92 (8.43%) Windows Server
3 87 (7.97%) Windows 10
4 37 (3.39%) Android
5 24 (2.20%) Linux
6 15 (1.37%) Windows Server 2019
7 11 (1.01%) Apple iOS
8 9 (0.82%) Mac OS
9 1 (0.092%) Solaris
9 1 (0.092%) Ubuntu
9 1 (0.092%) Unix
9 1 (0.092%) Windows Server 2012
9 1 (0.092%) Windows Server 2016
Processes & Methodologies
1 240 (22.00%) Problem-Solving
2 171 (15.67%) ITIL
3 146 (13.38%) Customer Service
4 137 (12.56%) Continuous Improvement
5 124 (11.37%) ERP
6 110 (10.08%) ITSM
7 80 (7.33%) Service Management
8 77 (7.06%) Process Improvement
9 67 (6.14%) Change Management
10 61 (5.59%) Business Intelligence
11 47 (4.31%) Incident Management
12 44 (4.03%) CRM
13 40 (3.67%) Cybersecurity
13 40 (3.67%) Service Delivery
14 35 (3.21%) Data Analysis
15 32 (2.93%) Computer Science
16 31 (2.84%) Data Management
17 29 (2.66%) Document Management
17 29 (2.66%) Workflow
18 27 (2.47%) Migration
Programming Languages
1 208 (19.07%) SQL
2 32 (2.93%) PowerShell
3 25 (2.29%) C#
4 19 (1.74%) JavaScript
5 17 (1.56%) T-SQL
6 13 (1.19%) Python
7 9 (0.82%) VB.NET
8 8 (0.73%) PL/SQL
9 7 (0.64%) PHP
10 4 (0.37%) Delphi
10 4 (0.37%) Pascal
11 3 (0.27%) VBA
12 2 (0.18%) Java
12 2 (0.18%) Tcl
13 1 (0.092%) R
Qualifications
1 104 (9.53%) Degree
2 47 (4.31%) A+ Certification
3 45 (4.12%) Security Cleared
4 35 (3.21%) Microsoft Certification
5 24 (2.20%) SC Cleared
6 17 (1.56%) Microsoft Certified Professional
7 8 (0.73%) Computer Science Degree
7 8 (0.73%) DV Cleared
7 8 (0.73%) HNC
8 6 (0.55%) MBCS
9 5 (0.46%) MCSA
10 4 (0.37%) CCNA
10 4 (0.37%) Cisco Certification
11 3 (0.27%) Azure Certification
11 3 (0.27%) BPSS Clearance
11 3 (0.27%) DBS Check
11 3 (0.27%) ITIL Certification
11 3 (0.27%) ITIL Foundation Certificate
12 2 (0.18%) MCSE
12 2 (0.18%) Oracle Certification
Quality Assurance & Compliance
1 59 (5.41%) SLA
2 20 (1.83%) ISO/IEC 27001
3 16 (1.47%) Cyber Essentials
3 16 (1.47%) Data Quality
4 7 (0.64%) Cyber Essentials PLUS
5 6 (0.55%) QA
6 4 (0.37%) Accessibility
6 4 (0.37%) Actionable Recommendations
6 4 (0.37%) GDPR
7 2 (0.18%) PCI DSS
8 1 (0.092%) DICOM
8 1 (0.092%) PMO
System Software
1 216 (19.80%) Active Directory
2 16 (1.47%) Hyper-V
2 16 (1.47%) VMware Infrastructure
3 6 (0.55%) Virtual Desktop
4 5 (0.46%) XenApp
5 4 (0.37%) Firmware
6 3 (0.27%) BitLocker
6 3 (0.27%) Docker
6 3 (0.27%) Microsoft Virtual Server
6 3 (0.27%) Virtual Servers
7 1 (0.092%) vSphere
Systems Management
1 58 (5.32%) Microsoft Intune
2 27 (2.47%) SCCM
3 7 (0.64%) Single Sign-On
4 4 (0.37%) Kibana
5 2 (0.18%) Jamf Pro
6 1 (0.092%) Autotask
6 1 (0.092%) FortiGate
6 1 (0.092%) Terraform
Vendors
1 379 (34.74%) Microsoft
2 42 (3.85%) ServiceNow
3 30 (2.75%) Oracle
4 24 (2.20%) VMware
5 23 (2.11%) iManage
6 21 (1.92%) SAP
7 15 (1.37%) Citrix
7 15 (1.37%) Starlink
8 14 (1.28%) Google
9 13 (1.19%) Apple
10 12 (1.10%) Cisco
11 11 (1.01%) HubSpot
12 10 (0.92%) IFS
12 10 (0.92%) Intapp
13 9 (0.82%) Aderant
13 9 (0.82%) ConnectWise
13 9 (0.82%) IBM
13 9 (0.82%) Northgate
13 9 (0.82%) SolarWinds
14 7 (0.64%) IBM Sterling