Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 16 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Feb 2026
Same period 2025 Same period 2024
Rank 124 200 156
Rank change year-on-year +76 -44 +84
Permanent jobs requiring a Support Analyst 1,021 677 1,302
As % of all permanent jobs in England 1.72% 1.52% 1.96%
As % of the Job Titles category 1.89% 1.67% 2.06%
Number of salaries quoted 791 417 1,131
10th Percentile £26,000 £26,250 £24,750
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,500 £40,000 £36,500
Median % change year-on-year -16.25% +9.59% +8.96%
75th Percentile £40,250 £53,750 £47,500
90th Percentile £53,750 £69,625 £57,500
UK median annual salary £33,750 £40,000 £37,500
% change year-on-year -15.63% +6.67% +11.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 54,122 40,636 63,063
% of permanent jobs with a recognized job title 91.27% 91.44% 94.74%
Number of salaries quoted 34,857 21,382 50,354
10th Percentile £29,250 £33,500 £28,802
25th Percentile £38,000 £45,000 £39,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -11.29%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 16 February 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 16 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +87 263 £32,875 -6.07% 47
London +1 260 £40,750 -18.50% 22
Midlands +73 160 £30,000 -7.69% 20
North of England +29 157 £31,500 -7.35% 14
South West +62 112 £32,500 +3.17% 13
West Midlands +59 90 £35,000 +4.48% 11
Yorkshire +20 86 £27,750 -23.97% 10
East Midlands +30 70 £27,000 -16.92% 8
East of England +52 67 £28,000 -13.85% 21
North West +9 58 £35,000 +12.90% 4
North East +6 13 £41,500 +18.57%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 16 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 372 (36.43%) Microsoft
2 339 (33.20%) Problem-Solving
3 334 (32.71%) Windows
4 260 (25.47%) Customer Service
4 260 (25.47%) Microsoft 365
5 237 (23.21%) SQL
6 219 (21.45%) Active Directory
7 215 (21.06%) ITIL
8 169 (16.55%) Azure
9 145 (14.20%) Microsoft Office
10 135 (13.22%) Degree
11 109 (10.68%) ERP
12 108 (10.58%) ITSM
13 105 (10.28%) Entra ID
14 104 (10.19%) Continuous Improvement
15 95 (9.30%) Microsoft Intune
16 88 (8.62%) Windows Server
17 87 (8.52%) Microsoft Excel
18 81 (7.93%) Change Management
19 80 (7.84%) JIRA
19 80 (7.84%) Power Platform
19 80 (7.84%) Windows 10
20 72 (7.05%) SharePoint
21 71 (6.95%) Process Improvement
22 70 (6.86%) Service Management
23 68 (6.66%) DNS
23 68 (6.66%) Microsoft Exchange
23 68 (6.66%) SQL Server
24 67 (6.56%) SLA
25 63 (6.17%) Firewall

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 72 (7.05%) SharePoint
2 68 (6.66%) Microsoft Exchange
3 22 (2.15%) Confluence
4 10 (0.98%) Skype for Business
5 7 (0.69%) IIS
6 2 (0.20%) CMS
7 1 (0.098%) Appian
7 1 (0.098%) Moodle
7 1 (0.098%) Tomcat
7 1 (0.098%) Umbraco
Applications
1 145 (14.20%) Microsoft Office
2 87 (8.52%) Microsoft Excel
3 40 (3.92%) Microsoft PowerPoint
4 14 (1.37%) Spreadsheet
5 4 (0.39%) MS Visio
6 1 (0.098%) Acrobat
6 1 (0.098%) AutoCAD
6 1 (0.098%) Photoshop
Business Applications
1 20 (1.96%) Dynamics CRM
2 17 (1.67%) Endur
3 15 (1.47%) NEC Housing
4 14 (1.37%) NetSuite
5 11 (1.08%) Dynamics AX
5 11 (1.08%) Visualfiles
6 9 (0.88%) Shopify
7 8 (0.78%) Dynamics NAV
7 8 (0.78%) Magento
8 6 (0.59%) SAP HR
8 6 (0.59%) SAP Payroll
8 6 (0.59%) SAP S/4HANA
9 5 (0.49%) Fidessa
10 3 (0.29%) Elite 3E
10 3 (0.29%) SAP Business ByDesign
10 3 (0.29%) Unit4 Business World
11 2 (0.20%) Dynamics GP
12 1 (0.098%) Oracle General Ledger
12 1 (0.098%) Remedy ITSM
12 1 (0.098%) Sage 200
Cloud Services
1 260 (25.47%) Microsoft 365
2 169 (16.55%) Azure
3 105 (10.28%) Entra ID
4 80 (7.84%) Power Platform
5 47 (4.60%) SaaS
6 39 (3.82%) Dynamics 365
7 28 (2.74%) OneDrive
8 22 (2.15%) AWS
9 21 (2.06%) Power Automate
10 13 (1.27%) PowerApps
11 12 (1.18%) Google Workspace
12 8 (0.78%) dbt
13 5 (0.49%) Azure Monitor
13 5 (0.49%) OCI
14 4 (0.39%) Azure DevOps
14 4 (0.39%) BigCommerce
15 3 (0.29%) iPaaS
15 3 (0.29%) Mimecast
15 3 (0.29%) Oracle Service Cloud
15 3 (0.29%) Workato
Communications & Networking
1 68 (6.66%) DNS
2 63 (6.17%) Firewall
3 62 (6.07%) DHCP
4 50 (4.90%) VPN
5 41 (4.02%) TCP/IP
6 26 (2.55%) Remote Desktop
7 21 (2.06%) Wireless
8 20 (1.96%) LAN
9 18 (1.76%) WAN
10 15 (1.47%) WebEx
10 15 (1.47%) Wi-Fi
11 13 (1.27%) VoIP
12 12 (1.18%) Broadband
12 12 (1.18%) Internet
12 12 (1.18%) Unified Communications
12 12 (1.18%) WinSCP
13 10 (0.98%) Skype
14 9 (0.88%) VLAN
15 8 (0.78%) SD-WAN
16 7 (0.69%) MPLS
Database & Business Intelligence
1 68 (6.66%) SQL Server
2 61 (5.97%) Power BI
3 26 (2.55%) Relational Database
4 16 (1.57%) Oracle Reports
5 10 (0.98%) Metabase
5 10 (0.98%) MySQL
5 10 (0.98%) SQL Server Integration Services
6 9 (0.88%) SQL Server Reporting Services
7 8 (0.78%) Data Warehouse
8 5 (0.49%) PostgreSQL
9 3 (0.29%) Azure SQL Database
10 2 (0.20%) Oracle Database
11 1 (0.098%) Crystal Reports
11 1 (0.098%) DB2
Development Applications
1 80 (7.84%) JIRA
2 18 (1.76%) Git
3 10 (0.98%) Visual Studio
4 7 (0.69%) Bitbucket
5 4 (0.39%) LabVIEW
6 2 (0.20%) Rational Rhapsody
General
1 475 (46.52%) Social Skills
2 170 (16.65%) Analytical Skills
3 153 (14.99%) Finance
4 94 (9.21%) Law
5 65 (6.37%) Organisational Skills
6 61 (5.97%) Manufacturing
7 58 (5.68%) Retail
8 54 (5.29%) Legal
9 51 (5.00%) Telecoms
10 32 (3.13%) Advertising
11 24 (2.35%) Marketing
12 16 (1.57%) Documentation Skills
13 15 (1.47%) Back Office
14 14 (1.37%) Automotive
15 13 (1.27%) Banking
16 7 (0.69%) Front Office
17 5 (0.49%) Publishing
18 4 (0.39%) Aerospace
18 4 (0.39%) General Ledger
18 4 (0.39%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 15 (1.47%) .NET
2 13 (1.27%) Middleware
3 12 (1.18%) HTML
4 11 (1.08%) CSS
5 8 (0.78%) FIX Protocol
5 8 (0.78%) REST
5 8 (0.78%) SOAP
6 5 (0.49%) Lightning Web Components
7 4 (0.39%) Oracle Fusion
7 4 (0.39%) React
7 4 (0.39%) Software Packaging
7 4 (0.39%) Web Services
8 2 (0.20%) EDI
8 2 (0.20%) jQuery
8 2 (0.20%) JSON
8 2 (0.20%) LDAP
8 2 (0.20%) XML
9 1 (0.098%) Elastic Stack
9 1 (0.098%) MFC
Miscellaneous
1 102 (9.99%) Onboarding
2 74 (7.25%) Driving Licence
3 53 (5.19%) Management Information System
4 43 (4.21%) Video Conferencing
5 32 (3.13%) Enterprise Software
6 23 (2.25%) NHS
7 21 (2.06%) Self-Motivation
8 14 (1.37%) Renewable Energy
9 12 (1.18%) Analytical Mindset
10 9 (0.88%) EPoS
10 9 (0.88%) Low-Code
11 8 (0.78%) Client/Server
11 8 (0.78%) Data Centre
11 8 (0.78%) Mobile App
12 7 (0.69%) IoT
12 7 (0.69%) iPhone
13 6 (0.59%) Reference Data
14 4 (0.39%) e-Learning
14 4 (0.39%) FMCG
14 4 (0.39%) iPad
Operating Systems
1 334 (32.71%) Windows
2 88 (8.62%) Windows Server
3 80 (7.84%) Windows 10
4 39 (3.82%) Linux
5 38 (3.72%) Mac OS
6 34 (3.33%) Apple iOS
7 32 (3.13%) Android
8 13 (1.27%) Windows Server 2019
9 12 (1.18%) Unix
10 6 (0.59%) Mac OS X
11 5 (0.49%) Windows Server 2016
12 4 (0.39%) Solaris
13 2 (0.20%) Ubuntu
13 2 (0.20%) Windows Server 2012
14 1 (0.098%) AIX
14 1 (0.098%) Windows 7
14 1 (0.098%) Windows Server 2003
14 1 (0.098%) Windows Server 2008
Processes & Methodologies
1 339 (33.20%) Problem-Solving
2 260 (25.47%) Customer Service
3 215 (21.06%) ITIL
4 109 (10.68%) ERP
5 108 (10.58%) ITSM
6 104 (10.19%) Continuous Improvement
7 81 (7.93%) Change Management
8 71 (6.95%) Process Improvement
9 70 (6.86%) Service Management
10 62 (6.07%) Business Intelligence
11 51 (5.00%) CRM
12 45 (4.41%) Cybersecurity
13 44 (4.31%) Mentoring
14 39 (3.82%) Computer Science
15 38 (3.72%) Asset Management
15 38 (3.72%) User Experience
16 37 (3.62%) Data Analysis
16 37 (3.62%) Incident Management
17 36 (3.53%) Root Cause Analysis
18 34 (3.33%) Data Management
Programming Languages
1 237 (23.21%) SQL
2 35 (3.43%) PowerShell
3 33 (3.23%) T-SQL
4 28 (2.74%) Python
5 27 (2.64%) C#
6 10 (0.98%) VB.NET
7 8 (0.78%) Java
8 7 (0.69%) JavaScript
9 5 (0.49%) Data Analysis Expressions
9 5 (0.49%) Kusto Query Language
9 5 (0.49%) VBA
10 4 (0.39%) VB
11 3 (0.29%) Apex Code
11 3 (0.29%) Bash
12 2 (0.20%) Delphi
12 2 (0.20%) Pascal
12 2 (0.20%) PHP
12 2 (0.20%) Shell Script
13 1 (0.098%) PL/SQL
13 1 (0.098%) VBScript
Qualifications
1 135 (13.22%) Degree
2 41 (4.02%) Security Cleared
3 32 (3.13%) Microsoft Certification
4 29 (2.84%) A+ Certification
5 28 (2.74%) SC Cleared
6 19 (1.86%) Computer Science Degree
7 17 (1.67%) Microsoft Certified Professional
8 14 (1.37%) ITIL Foundation Certificate
9 12 (1.18%) DBS Check
10 10 (0.98%) ITIL Certification
11 7 (0.69%) CCNA
11 7 (0.69%) Cisco Certification
11 7 (0.69%) Network+ Certification
12 5 (0.49%) HNC
12 5 (0.49%) MCSA
13 4 (0.39%) BPSS Clearance
13 4 (0.39%) DV Cleared
13 4 (0.39%) Master's Degree
13 4 (0.39%) MCSE
14 3 (0.29%) Azure Certification
Quality Assurance & Compliance
1 67 (6.56%) SLA
2 21 (2.06%) QA
3 12 (1.18%) ISO/IEC 27001
4 5 (0.49%) Cyber Essentials
4 5 (0.49%) GDPR
5 4 (0.39%) Accessibility
5 4 (0.39%) Actionable Recommendations
5 4 (0.39%) Data Quality
6 1 (0.098%) PCI DSS
System Software
1 219 (21.45%) Active Directory
2 25 (2.45%) VMware Infrastructure
3 13 (1.27%) Hyper-V
4 7 (0.69%) Virtual Desktop
5 5 (0.49%) Virtual Machines
6 3 (0.29%) BitLocker
7 1 (0.098%) Firmware
7 1 (0.098%) XenApp
Systems Management
1 95 (9.30%) Microsoft Intune
2 16 (1.57%) SCCM
3 9 (0.88%) Grafana
4 7 (0.69%) Control-M
4 7 (0.69%) Kubernetes
4 7 (0.69%) Prometheus
5 4 (0.39%) Jamf Pro
6 2 (0.20%) Autotask
6 2 (0.20%) WSUS
7 1 (0.098%) AirWatch
7 1 (0.098%) EMC NetWorker
7 1 (0.098%) SCOM
7 1 (0.098%) Symantec Endpoint Protection
7 1 (0.098%) Terraform
Vendors
1 372 (36.43%) Microsoft
2 33 (3.23%) ServiceNow
3 29 (2.84%) VMware
4 25 (2.45%) Oracle
5 22 (2.15%) SAP
6 19 (1.86%) Cisco
7 17 (1.67%) Salesforce
8 14 (1.37%) CheckPoint
8 14 (1.37%) Palo Alto
9 12 (1.18%) Apple
9 12 (1.18%) Google
10 11 (1.08%) ConnectWise
10 11 (1.08%) HubSpot
10 11 (1.08%) Northgate
10 11 (1.08%) Polycom
11 10 (0.98%) Meraki
12 9 (0.88%) Guidewire
12 9 (0.88%) Sage
13 8 (0.78%) MuleSoft
13 8 (0.78%) WooCommerce