Period
to 21 September 2020

The median annual salary for a Support Analyst was £33,500 in advertised job vacancies in England during the 6 months to 21 September 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > England
6 months to
21 Sep 2020
Same period 2019 Same period 2018
Rank 230 134 141
Rank change year-on-year -96 +7 -20
Permanent jobs requiring a Support Analyst 676 3,333 3,845
As % of all permanent jobs advertised in England 1.49% 2.57% 2.46%
As % of the Job Titles category 1.57% 2.68% 2.56%
Number of salaries quoted 609 2,920 3,328
Median annual salary £33,500 £30,000 £32,500
Median salary % change year-on-year +11.67% -7.69% -
10th Percentile £22,000 £20,250 £21,000
90th Percentile £65,000 £52,500 £55,000
UK median annual salary £32,500 £30,000 £32,500
% change year-on-year +8.33% -7.69% +0.78%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 43,106 124,197 150,137
% of permanent IT jobs with a recognized job title 94.72% 95.80% 96.12%
Number of salaries quoted 35,517 99,702 121,944
Median annual salary £55,000 £51,000 £50,000
Median salary % change year-on-year +7.84% +2.00% +3.09%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £90,000 £85,000 £82,500
UK median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - +5.26%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 21 September 2020.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 21 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -120 256 £42,500 +21.43% 16
North of England -40 131 £32,000 +33.33% 28
South East -64 100 £32,500 +8.33% 34
Midlands +4 87 £24,000 -7.69% 18
West Midlands +8 68 £24,500 -5.77% 7
North West +46 67 £32,000 +14.29% 19
East of England +42 66 £29,250 -2.50% 10
Yorkshire -18 59 £37,500 +70.45% 9
South West +18 35 £26,500 -18.46% 10
East Midlands +19 19 £23,500 -8.74% 11
North East 0 5 £28,818 -7.24%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 21 September 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 309 (45.71%) Windows
2 244 (36.09%) SQL
3 233 (34.47%) Microsoft
4 193 (28.55%) Finance
5 172 (25.44%) Active Directory
6 158 (23.37%) ITIL
7 136 (20.12%) Office 365
8 133 (19.67%) Windows Server
9 126 (18.64%) SQL Server
10 119 (17.60%) Microsoft Office
11 98 (14.50%) Problem-Solving
12 87 (12.87%) Windows 10
13 72 (10.65%) Degree
14 65 (9.62%) Analytical Skills
15 64 (9.47%) SLA
16 63 (9.32%) Linux
16 63 (9.32%) Azure
17 62 (9.17%) PowerShell
18 61 (9.02%) Oracle
19 57 (8.43%) .NET
20 55 (8.14%) Incident Management
21 54 (7.99%) SharePoint
21 54 (7.99%) VMware
22 50 (7.40%) Management Information System
22 50 (7.40%) C#
23 48 (7.10%) Windows Server 2012
24 45 (6.66%) Service Management
25 44 (6.51%) Citrix
25 44 (6.51%) Agile Software Development
26 43 (6.36%) CRM

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (7.99%) SharePoint
2 36 (5.33%) MS Exchange
3 31 (4.59%) IIS
4 14 (2.07%) Tomcat
5 10 (1.48%) Apache
5 10 (1.48%) Umbraco
6 9 (1.33%) CMS
6 9 (1.33%) Exchange Server 2010
7 8 (1.18%) WordPress
8 7 (1.04%) Exchange Server 2013
9 5 (0.74%) BizTalk Server
10 4 (0.59%) SAS
11 2 (0.30%) Confluence
11 2 (0.30%) Mule
11 2 (0.30%) NetWeaver
11 2 (0.30%) Skype for Business
12 1 (0.15%) Alfresco
12 1 (0.15%) Exchange Server 2007
12 1 (0.15%) JBoss
12 1 (0.15%) WebSphere
Applications
1 119 (17.60%) Microsoft Office
2 40 (5.92%) Microsoft Excel
3 9 (1.33%) Microsoft PowerPoint
4 1 (0.15%) Microsoft Project
Business Applications
1 22 (3.25%) Dynamics CRM
2 16 (2.37%) Dynamics NAV
3 14 (2.07%) SAP SD
4 12 (1.78%) Oracle Applications
5 9 (1.33%) NetSuite
6 8 (1.18%) Dynamics AX
6 8 (1.18%) Northgate Housing
6 8 (1.18%) SAP CO
6 8 (1.18%) SAP FI
6 8 (1.18%) SAP FI/CO
6 8 (1.18%) SAP MM
7 7 (1.04%) iTrent
7 7 (1.04%) Oracle Financials
8 6 (0.89%) ResourceLink
8 6 (0.89%) SAP S/4HANA
9 5 (0.74%) SAP EWM
9 5 (0.74%) SAP HR
9 5 (0.74%) SAP Hybris
9 5 (0.74%) SAP Oil and Gas
10 4 (0.59%) Oracle EBS
Cloud Services
1 136 (20.12%) Office 365
2 63 (9.32%) Azure
3 38 (5.62%) SaaS
4 27 (3.99%) AWS
5 24 (3.55%) Dynamics 365
6 21 (3.11%) Power Platform
7 11 (1.63%) Amazon CloudWatch
7 11 (1.63%) Amazon SQS
7 11 (1.63%) Cloud Computing
8 8 (1.18%) Mimecast
9 6 (0.89%) OneDrive
9 6 (0.89%) Slack
9 6 (0.89%) SuccessFactors
10 3 (0.44%) Azure Active Directory
10 3 (0.44%) Google Analytics
11 2 (0.30%) PaaS
11 2 (0.30%) PowerApps
11 2 (0.30%) Salesforce Sales Cloud
12 1 (0.15%) Google Docs
12 1 (0.15%) ShareGate
Communications & Networking
1 33 (4.88%) TCP/IP
2 31 (4.59%) Firewall
3 27 (3.99%) LAN
4 26 (3.85%) DNS
5 25 (3.70%) WAN
6 22 (3.25%) DHCP
6 22 (3.25%) Wireless
7 20 (2.96%) Unified Communications
8 15 (2.22%) Internet
9 12 (1.78%) Skype
9 12 (1.78%) VPN
10 10 (1.48%) Remote Desktop
11 9 (1.33%) Wi-Fi
12 8 (1.18%) ADSL
12 8 (1.18%) Ethernet
12 8 (1.18%) IMAP
12 8 (1.18%) MPLS
12 8 (1.18%) SAN
12 8 (1.18%) VDSL
13 7 (1.04%) iSCSI
Database & Business Intelligence
1 126 (18.64%) SQL Server
2 30 (4.44%) SQL Server Integration Services
3 29 (4.29%) SQL Server Reporting Services
4 21 (3.11%) Power BI
4 21 (3.11%) SQL Server 2012
5 16 (2.37%) Relational Database
6 14 (2.07%) MySQL
7 13 (1.92%) Crystal Reports
8 9 (1.33%) Data Warehouse
8 9 (1.33%) RDBMS
9 7 (1.04%) Oracle Database
9 7 (1.04%) SQL Server Analysis Services
10 5 (0.74%) Azure SQL Database
11 4 (0.59%) DB2
12 3 (0.44%) BusinessObjects
12 3 (0.44%) Oracle Reports
12 3 (0.44%) PostgreSQL
12 3 (0.44%) Qlik Sense
12 3 (0.44%) SAP BW
12 3 (0.44%) SQL Server 2008
Development Applications
1 26 (3.85%) JIRA
2 22 (3.25%) Octopus Deploy
3 19 (2.81%) TeamCity
4 8 (1.18%) Team Foundation Server
5 6 (0.89%) Visual Studio
6 3 (0.44%) Eclipse
6 3 (0.44%) SQL Server Management Studio (SSMS)
7 2 (0.30%) ERwin
8 1 (0.15%) Git (software)
8 1 (0.15%) Log4j
8 1 (0.15%) SoapUI
8 1 (0.15%) Subversion
General
1 193 (28.55%) Finance
2 30 (4.44%) Banking
3 23 (3.40%) Legal
4 19 (2.81%) Manufacturing
5 18 (2.66%) Telecoms
6 17 (2.51%) Law
7 16 (2.37%) Back Office
8 14 (2.07%) Public Sector
9 10 (1.48%) Retail
10 7 (1.04%) French Language
10 7 (1.04%) Front Office
10 7 (1.04%) Social Housing
11 6 (0.89%) Financial Institution
11 6 (0.89%) Housing Association
11 6 (0.89%) Investment Banking
11 6 (0.89%) Marketing
12 5 (0.74%) Advertising
12 5 (0.74%) Military
13 4 (0.59%) Local Government
13 4 (0.59%) Mandarin Language
Libraries, Frameworks & Software Standards
1 57 (8.43%) .NET
2 25 (3.70%) HTML
3 17 (2.51%) CSS
4 16 (2.37%) XML
5 14 (2.07%) ASP.NET
6 13 (1.92%) .NET Framework
6 13 (1.92%) FIX Protocol
6 13 (1.92%) JSON
7 11 (1.63%) jQuery
7 11 (1.63%) RabbitMQ
8 10 (1.48%) Ajax
9 8 (1.18%) ASP.NET MVC
10 7 (1.04%) Middleware
10 7 (1.04%) SailPoint
11 6 (0.89%) SOAP
11 6 (0.89%) Web Services
12 5 (0.74%) EDI
13 4 (0.59%) Elastic Stack
13 4 (0.59%) Regular Expression
13 4 (0.59%) REST
Miscellaneous
1 65 (9.62%) Analytical Skills
2 50 (7.40%) Management Information System
3 27 (3.99%) Self-Motivation
4 20 (2.96%) Mobile App
5 17 (2.51%) Driving Licence
6 14 (2.07%) Data Centre
6 14 (2.07%) Replication
7 12 (1.78%) PKI
7 12 (1.78%) SWIFT
8 11 (1.63%) Fixed Income
9 9 (1.33%) Equities
10 8 (1.18%) Foreign Exchange (FX)
11 7 (1.04%) Derivative
12 6 (0.89%) Enterprise Software
12 6 (0.89%) Enterprise Storage
12 6 (0.89%) Fat Client
12 6 (0.89%) Thin Client
12 6 (0.89%) Video Conferencing
13 5 (0.74%) Eurex
13 5 (0.74%) FMCG
Operating Systems
1 309 (45.71%) Windows
2 133 (19.67%) Windows Server
3 87 (12.87%) Windows 10
4 63 (9.32%) Linux
5 48 (7.10%) Windows Server 2012
6 35 (5.18%) Unix
7 29 (4.29%) Windows 7
8 26 (3.85%) Windows Server 2016
9 21 (3.11%) Android
10 17 (2.51%) Apple iOS
11 16 (2.37%) Windows Server 2008
12 9 (1.33%) Windows 8
13 5 (0.74%) CentOS
13 5 (0.74%) Ubuntu
13 5 (0.74%) Windows Server 2003
14 4 (0.59%) Debian
14 4 (0.59%) Red Hat Enterprise Linux
14 4 (0.59%) Solaris
14 4 (0.59%) SUSE
15 2 (0.30%) Mac OS
Processes & Methodologies
1 158 (23.37%) ITIL
2 98 (14.50%) Problem-Solving
3 55 (8.14%) Incident Management
4 45 (6.66%) Service Management
5 44 (6.51%) Agile Software Development
6 43 (6.36%) CRM
7 41 (6.07%) Computer Science
7 41 (6.07%) Problem Management
8 40 (5.92%) ERP
9 38 (5.62%) Stakeholder Management
10 29 (4.29%) ITSM
11 28 (4.14%) Investment Management
11 28 (4.14%) Process Improvement
12 27 (3.99%) Change Management
12 27 (3.99%) Cybersecurity
13 25 (3.70%) Release Management
13 25 (3.70%) Root Cause Analysis
14 23 (3.40%) Server Management
14 23 (3.40%) User Acceptance Testing
15 22 (3.25%) Asset Management
Programming Languages
1 244 (36.09%) SQL
2 62 (9.17%) PowerShell
3 50 (7.40%) C#
4 36 (5.33%) T-SQL
5 28 (4.14%) JavaScript
5 28 (4.14%) Python
6 20 (2.96%) Java
7 17 (2.51%) PHP
8 16 (2.37%) Bash Shell
8 16 (2.37%) Perl
9 13 (1.92%) PL/SQL
10 10 (1.48%) R
10 10 (1.48%) Shell Script
10 10 (1.48%) VBA
11 7 (1.04%) VBScript
12 6 (0.89%) C
13 4 (0.59%) C++
13 4 (0.59%) RPG
13 4 (0.59%) VB
13 4 (0.59%) VB.NET
Qualifications
1 72 (10.65%) Degree
2 31 (4.59%) ITIL Certification
2 31 (4.59%) Microsoft Certification
3 29 (4.29%) Security Cleared
4 24 (3.55%) MCP
5 20 (2.96%) SC Cleared
6 10 (1.48%) Computer Science Degree
7 9 (1.33%) BPSS Clearance
8 7 (1.04%) CISA
8 7 (1.04%) CISM
8 7 (1.04%) CISSP
8 7 (1.04%) ITIL Foundation Certificate
8 7 (1.04%) MCSE
9 5 (0.74%) DV Cleared
10 4 (0.59%) MCSA
11 2 (0.30%) A+ Certification
11 2 (0.30%) Cisco Certification
11 2 (0.30%) MOS
11 2 (0.30%) VCAP
11 2 (0.30%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 64 (9.47%) SLA
2 24 (3.55%) GDPR
3 7 (1.04%) ISO/IEC 27001
3 7 (1.04%) QA
4 6 (0.89%) BS25999
4 6 (0.89%) ISO/IEC 20000
5 2 (0.30%) Data Quality
6 1 (0.15%) Dodd-Frank
6 1 (0.15%) EMIR
6 1 (0.15%) IFRS
6 1 (0.15%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 1 (0.15%) MiFID
System Software
1 172 (25.44%) Active Directory
2 37 (5.47%) VMware Infrastructure
3 29 (4.29%) Hyper-V
4 12 (1.78%) Virtual Desktop
5 9 (1.33%) XenApp
6 8 (1.18%) vSphere
7 7 (1.04%) Docker
8 6 (0.89%) BitLocker
8 6 (0.89%) NFS
8 6 (0.89%) XenDesktop
9 5 (0.74%) VMware ESXi
10 2 (0.30%) Virtual Machines
10 2 (0.30%) VMware Workstation
11 1 (0.15%) Citrix Presentation Server
11 1 (0.15%) MetaFrame
11 1 (0.15%) VMware Server
Systems Management
1 29 (4.29%) SCCM
2 13 (1.92%) WSUS
3 11 (1.63%) Grafana
4 8 (1.18%) Microsoft Intune
4 8 (1.18%) Nessus
5 6 (0.89%) AirWatch
5 6 (0.89%) Backup Exec
5 6 (0.89%) Control-M
6 5 (0.74%) Nagios
7 3 (0.44%) Kubernetes
7 3 (0.44%) vCenter Server
8 2 (0.30%) Cisco CUCM
8 2 (0.30%) SCOM
9 1 (0.15%) Cisco UCCX
9 1 (0.15%) EdgeSight
9 1 (0.15%) Jamf Pro
9 1 (0.15%) McAfee ePO
9 1 (0.15%) WhatsUp Gold
Vendors
1 233 (34.47%) Microsoft
2 61 (9.02%) Oracle
3 54 (7.99%) VMware
4 44 (6.51%) Citrix
5 27 (3.99%) SAP
6 25 (3.70%) Cisco
7 24 (3.55%) ServiceNow
8 19 (2.81%) Splunk
9 15 (2.22%) Bloomberg
10 13 (1.92%) Veeam
11 11 (1.63%) Reuters
11 11 (1.63%) Sophos
12 10 (1.48%) Apple
12 10 (1.48%) Google
12 10 (1.48%) Northgate
12 10 (1.48%) Salesforce.com
12 10 (1.48%) Sun
13 9 (1.33%) iManage
14 8 (1.18%) Red Hat
15 7 (1.04%) JD Edwards