Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 23 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Jul 2026
Same period 2025 Same period 2024
Rank 153 128 206
Rank change year-on-year -25 +78 +4
Permanent jobs requiring a Support Analyst 1,174 1,092 1,107
As % of all permanent jobs in England 1.32% 2.52% 1.37%
As % of the Job Titles category 1.40% 2.78% 1.45%
Number of salaries quoted 974 927 864
10th Percentile £26,250 £25,500 £24,000
25th Percentile £30,000 £28,000 £27,750
Median annual salary (50th Percentile) £35,000 £34,500 £35,000
Median % change year-on-year +1.45% -1.43% -
75th Percentile £43,250 £46,250 £47,000
90th Percentile £48,750 £57,500 £62,425
UK median annual salary £35,000 £34,750 £35,000
% change year-on-year +0.72% -0.71% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 83,969 39,266 76,465
% of permanent jobs with a recognized job title 94.39% 90.73% 94.64%
Number of salaries quoted 59,049 23,709 54,780
10th Percentile £30,000 £28,750 £29,750
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,754 £75,000 £71,250
90th Percentile £97,500 £97,500 £91,250
UK median annual salary £55,000 £55,000 £54,000
% change year-on-year - +1.85% -10.00%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 23 July 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 23 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +40 300 £34,500 -1.43% 32
North of England -6 234 £35,000 +22.81% 23
London -51 221 £42,500 -10.53% 23
Midlands -30 166 £35,000 +7.69% 16
South West -30 142 £32,500 - 7
North West +30 118 £36,000 +9.92% 17
Yorkshire -20 114 £35,000 +22.81% 4
East of England -3 111 £30,000 +1.69% 15
East Midlands -23 93 £35,000 +18.64% 9
West Midlands -48 73 £37,500 +11.94% 7
North East -75 2 £36,750 +13.08% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 23 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 406 (34.58%) Microsoft
2 366 (31.18%) Windows
3 341 (29.05%) Microsoft 365
4 293 (24.96%) Problem-Solving
5 243 (20.70%) SQL
6 230 (19.59%) Active Directory
7 183 (15.59%) ITIL
8 176 (14.99%) Azure
9 169 (14.40%) Continuous Improvement
10 155 (13.20%) Customer Service
11 135 (11.50%) ERP
12 115 (9.80%) Microsoft Office
13 112 (9.54%) Windows Server
14 110 (9.37%) ITSM
15 99 (8.43%) Degree
16 95 (8.09%) Entra ID
17 90 (7.67%) Service Management
18 86 (7.33%) SharePoint
19 82 (6.98%) Windows 10
20 75 (6.39%) Microsoft Exchange
20 75 (6.39%) SQL Server
21 74 (6.30%) Business Intelligence
21 74 (6.30%) Power Platform
22 73 (6.22%) Microsoft Intune
23 72 (6.13%) Process Improvement
24 64 (5.45%) Microsoft Excel
25 61 (5.20%) Incident Management
26 58 (4.94%) SaaS
27 56 (4.77%) ServiceNow
28 54 (4.60%) Change Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 86 (7.33%) SharePoint
2 75 (6.39%) Microsoft Exchange
3 25 (2.13%) IIS
4 11 (0.94%) Skype for Business
5 10 (0.85%) Confluence
6 5 (0.43%) CMS
7 3 (0.26%) SAS
8 2 (0.17%) Tomcat
9 1 (0.085%) Blackberry Enterprise Server
Applications
1 115 (9.80%) Microsoft Office
2 64 (5.45%) Microsoft Excel
3 19 (1.62%) Microsoft PowerPoint
4 3 (0.26%) Photoshop
5 1 (0.085%) Revit
5 1 (0.085%) Siemens NX
Business Applications
1 18 (1.53%) Dynamics CRM
2 14 (1.19%) Oracle Retail
2 14 (1.19%) Visualfiles
3 13 (1.11%) Unit4 Business World
4 11 (0.94%) NetSuite
5 10 (0.85%) Oracle Financials
6 9 (0.77%) Dynamics AX
6 9 (0.77%) Elite 3E
7 8 (0.68%) Oracle EBS
8 6 (0.51%) NEC Housing
8 6 (0.51%) Oracle Assets
8 6 (0.51%) Oracle Receivables
9 5 (0.43%) Infor M3
9 5 (0.43%) SAP Business One
9 5 (0.43%) Shopify
10 4 (0.34%) Dynamics GP
10 4 (0.34%) Endur
10 4 (0.34%) Oracle Applications
10 4 (0.34%) Oracle EBS R12
10 4 (0.34%) Primavera
Cloud Services
1 341 (29.05%) Microsoft 365
2 176 (14.99%) Azure
3 95 (8.09%) Entra ID
4 74 (6.30%) Power Platform
5 58 (4.94%) SaaS
6 51 (4.34%) Dynamics 365
7 45 (3.83%) OneDrive
8 24 (2.04%) Power Automate
9 21 (1.79%) PowerApps
10 16 (1.36%) AWS
11 13 (1.11%) Microsoft Copilot
12 11 (0.94%) IaaS
12 11 (0.94%) PaaS
13 10 (0.85%) ClickUp
14 8 (0.68%) Boomi
14 8 (0.68%) GCP
14 8 (0.68%) iPaaS
14 8 (0.68%) Workato
15 7 (0.60%) dbt
15 7 (0.60%) Google Workspace
Communications & Networking
1 48 (4.09%) DNS
2 46 (3.92%) VPN
3 43 (3.66%) DHCP
3 43 (3.66%) Firewall
4 41 (3.49%) WAN
5 38 (3.24%) TCP/IP
6 27 (2.30%) VoIP
7 26 (2.21%) LAN
8 25 (2.13%) Wi-Fi
9 22 (1.87%) Broadband
10 20 (1.70%) Unified Communications
11 18 (1.53%) 4G
12 17 (1.45%) VLAN
13 14 (1.19%) WebEx
14 11 (0.94%) Skype
15 10 (0.85%) SD-WAN
16 7 (0.60%) Network Security
16 7 (0.60%) Wireless
17 6 (0.51%) MPLS
17 6 (0.51%) Structured Cabling
Database & Business Intelligence
1 75 (6.39%) SQL Server
2 53 (4.51%) Power BI
3 27 (2.30%) Crystal Reports
4 15 (1.28%) Relational Database
5 13 (1.11%) SQL Server Reporting Services
6 12 (1.02%) SQL Server Integration Services
7 9 (0.77%) Data Warehouse
8 8 (0.68%) Metabase
9 7 (0.60%) BusinessObjects
9 7 (0.60%) PostgreSQL
9 7 (0.60%) Power Query
10 4 (0.34%) Db2
10 4 (0.34%) MySQL
10 4 (0.34%) Oracle Reports
11 3 (0.26%) Oracle Database
12 2 (0.17%) Qlik Sense
12 2 (0.17%) Tableau
13 1 (0.085%) Azure SQL Database
13 1 (0.085%) SQL Server Analysis Services
Development Applications
1 49 (4.17%) JIRA
2 8 (0.68%) Visual Studio
3 4 (0.34%) Eclipse
3 4 (0.34%) Oracle Forms
3 4 (0.34%) Toad
4 2 (0.17%) Git
4 2 (0.17%) Rational Rhapsody
5 1 (0.085%) SQL Server Management Studio (SSMS)
General
1 363 (30.92%) Social Skills
2 188 (16.01%) Finance
3 144 (12.27%) Analytical Skills
4 83 (7.07%) Manufacturing
5 76 (6.47%) Legal
6 68 (5.79%) Law
7 58 (4.94%) Retail
8 54 (4.60%) Organisational Skills
9 51 (4.34%) Documentation Skills
10 28 (2.39%) Banking
11 22 (1.87%) Advertising
12 17 (1.45%) Telecoms
13 10 (0.85%) Automotive
13 10 (0.85%) Front Office
13 10 (0.85%) Legal Technology
14 9 (0.77%) Local Government
15 8 (0.68%) General Ledger
15 8 (0.68%) International Banking
15 8 (0.68%) Investment Banking
15 8 (0.68%) Public Sector
Libraries, Frameworks & Software Standards
1 23 (1.96%) Web Services
2 22 (1.87%) XML
3 21 (1.79%) .NET
4 18 (1.53%) HTML
5 16 (1.36%) CSS
6 12 (1.02%) REST
7 11 (0.94%) Middleware
8 10 (0.85%) .NET Framework
8 10 (0.85%) FIX Protocol
9 9 (0.77%) SOAP
10 5 (0.43%) EDI
11 4 (0.34%) Elastic Stack
12 3 (0.26%) JSON
12 3 (0.26%) Kafka
13 2 (0.17%) 802.1X
14 1 (0.085%) SAP CAF
14 1 (0.085%) XSL
Miscellaneous
1 60 (5.11%) Onboarding
2 56 (4.77%) Driving Licence
3 32 (2.73%) Video Conferencing
4 30 (2.56%) Self-Motivation
5 27 (2.30%) Analytical Mindset
6 22 (1.87%) Client/Server
7 21 (1.79%) Management Information System
8 12 (1.02%) NHS
9 11 (0.94%) Hybrid Cloud
10 8 (0.68%) Data Structures
10 8 (0.68%) Enterprise Software
10 8 (0.68%) Fixed Income
10 8 (0.68%) Housing Association
11 7 (0.60%) Low-Code
12 6 (0.51%) CMDB
12 6 (0.51%) Manufacturing Execution System
12 6 (0.51%) Operational Technology
12 6 (0.51%) Renewable Energy
13 5 (0.43%) Blog
13 5 (0.43%) Legacy Systems
Operating Systems
1 366 (31.18%) Windows
2 112 (9.54%) Windows Server
3 82 (6.98%) Windows 10
4 42 (3.58%) Linux
5 39 (3.32%) Android
6 17 (1.45%) Windows Server 2019
7 12 (1.02%) Apple iOS
7 12 (1.02%) Mac OS
8 4 (0.34%) Unix
9 1 (0.085%) Windows Server 2012
Processes & Methodologies
1 293 (24.96%) Problem-Solving
2 183 (15.59%) ITIL
3 169 (14.40%) Continuous Improvement
4 155 (13.20%) Customer Service
5 135 (11.50%) ERP
6 110 (9.37%) ITSM
7 90 (7.67%) Service Management
8 74 (6.30%) Business Intelligence
9 72 (6.13%) Process Improvement
10 61 (5.20%) Incident Management
11 54 (4.60%) Change Management
12 51 (4.34%) Service Delivery
13 50 (4.26%) CRM
14 43 (3.66%) Cybersecurity
15 37 (3.15%) Data Management
15 37 (3.15%) Root Cause Analysis
16 36 (3.07%) Data Analysis
16 36 (3.07%) Stakeholder Engagement
17 34 (2.90%) Project Delivery
17 34 (2.90%) Workflow
Programming Languages
1 243 (20.70%) SQL
2 37 (3.15%) PowerShell
3 29 (2.47%) C#
4 25 (2.13%) JavaScript
5 12 (1.02%) PL/SQL
6 11 (0.94%) Python
6 11 (0.94%) T-SQL
7 8 (0.68%) C++
8 7 (0.60%) PHP
9 5 (0.43%) VB.NET
10 4 (0.34%) Delphi
10 4 (0.34%) Pascal
11 3 (0.26%) VBA
12 2 (0.17%) Java
12 2 (0.17%) Tcl
12 2 (0.17%) VB
Qualifications
1 99 (8.43%) Degree
2 43 (3.66%) Security Cleared
3 40 (3.41%) A+ Certification
4 31 (2.64%) Microsoft Certification
5 23 (1.96%) SC Cleared
6 13 (1.11%) Microsoft Certified Professional
7 9 (0.77%) ITIL Foundation Certificate
8 8 (0.68%) Computer Science Degree
9 7 (0.60%) CCNA
9 7 (0.60%) Cisco Certification
10 6 (0.51%) MBCS
11 5 (0.43%) HNC
12 4 (0.34%) DV Cleared
12 4 (0.34%) Network+ Certification
13 3 (0.26%) Azure Certification
13 3 (0.26%) ITIL Certification
14 2 (0.17%) BPSS Clearance
14 2 (0.17%) Oracle Certification
15 1 (0.085%) MCSA
15 1 (0.085%) MCSE
Quality Assurance & Compliance
1 47 (4.00%) SLA
2 20 (1.70%) ISO/IEC 27001
3 18 (1.53%) Cyber Essentials
4 16 (1.36%) Data Quality
5 7 (0.60%) Cyber Essentials PLUS
5 7 (0.60%) QA
6 5 (0.43%) GDPR
7 4 (0.34%) Accessibility
8 3 (0.26%) Actionable Recommendations
9 2 (0.17%) PCI DSS
10 1 (0.085%) DICOM
10 1 (0.085%) PMO
System Software
1 230 (19.59%) Active Directory
2 20 (1.70%) Hyper-V
3 16 (1.36%) VMware Infrastructure
4 6 (0.51%) Firmware
4 6 (0.51%) Virtual Desktop
5 5 (0.43%) XenApp
6 3 (0.26%) BitLocker
6 3 (0.26%) Docker
6 3 (0.26%) Microsoft Virtual Server
6 3 (0.26%) Virtual Servers
7 1 (0.085%) vSphere
Systems Management
1 73 (6.22%) Microsoft Intune
2 19 (1.62%) SCCM
3 7 (0.60%) Single Sign-On
4 6 (0.51%) Kibana
5 2 (0.17%) Jamf Pro
6 1 (0.085%) Autotask
6 1 (0.085%) Cisco CUCM
6 1 (0.085%) Failover Clustering
6 1 (0.085%) FortiGate
6 1 (0.085%) Grafana
6 1 (0.085%) Microsoft Clustering
6 1 (0.085%) Terraform
Vendors
1 406 (34.58%) Microsoft
2 56 (4.77%) ServiceNow
3 31 (2.64%) Oracle
4 25 (2.13%) iManage
5 22 (1.87%) VMware
6 20 (1.70%) Apple
6 20 (1.70%) Cisco
7 18 (1.53%) Citrix
7 18 (1.53%) Starlink
8 14 (1.19%) Epicor
8 14 (1.19%) SAP
9 13 (1.11%) Salesforce
10 12 (1.02%) Aderant
10 12 (1.02%) IBM
10 12 (1.02%) Sage
11 11 (0.94%) IFS
11 11 (0.94%) Intapp
11 11 (0.94%) SolarWinds
12 10 (0.85%) Meraki
12 10 (0.85%) Polycom