Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,500 per year, according to job vacancies posted during the 6 months leading to 16 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Dec 2025
Same period 2024 Same period 2023
Rank 123 201 156
Rank change year-on-year +78 -45 +67
Permanent jobs requiring a Support Analyst 1,006 761 941
As % of all permanent jobs in England 1.96% 1.48% 2.16%
As % of the Job Titles category 2.17% 1.58% 2.27%
Number of salaries quoted 813 464 833
10th Percentile £26,000 £26,250 £24,050
25th Percentile £28,500 £31,250 £28,750
Median annual salary (50th Percentile) £34,500 £40,000 £36,500
Median % change year-on-year -13.75% +9.59% +4.29%
75th Percentile £42,500 £50,000 £47,500
90th Percentile £55,000 £67,500 £62,500
UK median annual salary £34,500 £40,000 £37,500
% change year-on-year -13.75% +6.67% +7.14%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 46,413 48,190 41,376
% of permanent jobs with a recognized job title 90.39% 93.64% 95.08%
Number of salaries quoted 29,005 26,207 32,361
10th Percentile £28,500 £33,000 £31,750
25th Percentile £36,250 £45,000 £43,000
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -
75th Percentile £75,000 £78,750 £80,000
90th Percentile £95,000 £97,500 £100,000
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 16 December 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 16 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +16 271 £45,000 -5.26% 26
South East +67 236 £32,750 -4.73% 49
Midlands +71 174 £32,500 -2.99% 27
North of England +47 144 £31,000 -4.98% 31
South West +63 105 £35,000 +9.80% 12
East Midlands +56 95 £29,500 -10.61% 8
West Midlands +42 79 £35,000 +1.45% 19
East of England +57 74 £27,500 -21.43% 9
Yorkshire +27 74 £27,500 -24.66% 6
North West -1 48 £33,000 +3.13% 20
North East +23 22 £31,500 -18.90% 5
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 16 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 445 (44.23%) Microsoft
2 386 (38.37%) Windows
3 382 (37.97%) Problem-Solving
4 298 (29.62%) Customer Service
5 275 (27.34%) Microsoft 365
6 266 (26.44%) Active Directory
7 259 (25.75%) SQL
8 235 (23.36%) ITIL
9 179 (17.79%) Azure
10 169 (16.80%) Microsoft Office
11 145 (14.41%) Degree
12 113 (11.23%) Windows Server
13 111 (11.03%) Entra ID
14 109 (10.83%) Microsoft Excel
15 103 (10.24%) Microsoft Intune
16 99 (9.84%) Continuous Improvement
17 95 (9.44%) DNS
18 94 (9.34%) Windows 10
19 91 (9.05%) ERP
20 90 (8.95%) Power Platform
21 89 (8.85%) DHCP
21 89 (8.85%) Firewall
21 89 (8.85%) ITSM
22 82 (8.15%) Microsoft Exchange
23 79 (7.85%) SLA
24 75 (7.46%) Service Management
25 72 (7.16%) SQL Server
26 70 (6.96%) JIRA
27 67 (6.66%) LAN
27 67 (6.66%) VPN

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 82 (8.15%) Microsoft Exchange
2 61 (6.06%) SharePoint
3 19 (1.89%) Confluence
3 19 (1.89%) IIS
4 13 (1.29%) Skype for Business
5 1 (0.099%) Appian
5 1 (0.099%) CMS
5 1 (0.099%) Moodle
5 1 (0.099%) Office Communications Server
5 1 (0.099%) Tomcat
5 1 (0.099%) Umbraco
Applications
1 169 (16.80%) Microsoft Office
2 109 (10.83%) Microsoft Excel
3 49 (4.87%) Microsoft PowerPoint
4 21 (2.09%) Spreadsheet
5 4 (0.40%) MS Visio
6 1 (0.099%) Acrobat
6 1 (0.099%) Adobe Creative Suite
6 1 (0.099%) AutoCAD
6 1 (0.099%) Photoshop
Business Applications
1 17 (1.69%) Dynamics CRM
1 17 (1.69%) NetSuite
2 12 (1.19%) Visualfiles
3 11 (1.09%) Endur
3 11 (1.09%) SAP S/4HANA
4 9 (0.89%) SAP HR
4 9 (0.89%) SAP Payroll
5 6 (0.60%) Dynamics NAV
5 6 (0.60%) PeopleSoft Financials
5 6 (0.60%) SAP HCM
6 5 (0.50%) Fidessa
6 5 (0.50%) SAP Business One
7 4 (0.40%) Dynamics AX
7 4 (0.40%) Elite 3E
8 3 (0.30%) NEC Housing
8 3 (0.30%) Remedy ITSM
8 3 (0.30%) Shopify
9 2 (0.20%) Exchequer
9 2 (0.20%) Magento
10 1 (0.099%) IBM Planning Analytics
Cloud Services
1 275 (27.34%) Microsoft 365
2 179 (17.79%) Azure
3 111 (11.03%) Entra ID
4 90 (8.95%) Power Platform
5 47 (4.67%) Dynamics 365
6 44 (4.37%) SaaS
7 27 (2.68%) AWS
8 25 (2.49%) OneDrive
9 18 (1.79%) Power Automate
9 18 (1.79%) PowerApps
10 10 (0.99%) Google Workspace
11 6 (0.60%) OCI
11 6 (0.60%) SuccessFactors
12 5 (0.50%) Azure Monitor
13 4 (0.40%) dbt
14 3 (0.30%) BigCommerce
14 3 (0.30%) Oracle Service Cloud
15 2 (0.20%) Mimecast
16 1 (0.099%) Datadog
16 1 (0.099%) GCP
Communications & Networking
1 95 (9.44%) DNS
2 89 (8.85%) DHCP
2 89 (8.85%) Firewall
3 67 (6.66%) LAN
3 67 (6.66%) VPN
4 56 (5.57%) WAN
5 45 (4.47%) TCP/IP
6 38 (3.78%) Remote Desktop
7 25 (2.49%) Internet
7 25 (2.49%) Wireless
8 22 (2.19%) VoIP
8 22 (2.19%) WebEx
9 21 (2.09%) Wi-Fi
10 16 (1.59%) Kerberos
10 16 (1.59%) Unified Communications
11 14 (1.39%) SD-WAN
11 14 (1.39%) Skype
12 12 (1.19%) MPLS
13 11 (1.09%) Broadband
13 11 (1.09%) VLAN
Database & Business Intelligence
1 72 (7.16%) SQL Server
2 65 (6.46%) Power BI
3 29 (2.88%) Oracle Reports
4 22 (2.19%) MySQL
5 21 (2.09%) Relational Database
6 8 (0.80%) SQL Server Reporting Services
7 7 (0.70%) Crystal Reports
8 6 (0.60%) Oracle Database
9 5 (0.50%) Metabase
9 5 (0.50%) PostgreSQL
9 5 (0.50%) SQL Server Integration Services
10 4 (0.40%) Data Warehouse
11 2 (0.20%) BusinessObjects
11 2 (0.20%) EDRMS
11 2 (0.20%) Geospatial Data
11 2 (0.20%) GIS
12 1 (0.099%) Amazon RDS
12 1 (0.099%) Azure SQL Database
Development Applications
1 70 (6.96%) JIRA
2 12 (1.19%) Git
3 7 (0.70%) Bitbucket
4 5 (0.50%) Visual Studio
5 1 (0.099%) LabVIEW
General
1 537 (53.38%) Social Skills
2 164 (16.30%) Analytical Skills
3 142 (14.12%) Finance
4 123 (12.23%) Law
5 71 (7.06%) Organisational Skills
6 64 (6.36%) Legal
7 52 (5.17%) Retail
8 48 (4.77%) Manufacturing
9 43 (4.27%) Telecoms
10 33 (3.28%) Marketing
11 27 (2.68%) Advertising
12 15 (1.49%) Automotive
12 15 (1.49%) Police
13 14 (1.39%) Front Office
14 12 (1.19%) Back Office
15 11 (1.09%) Banking
16 10 (0.99%) Pharmaceutical
17 9 (0.89%) Documentation Skills
18 8 (0.80%) Inclusion and Diversity
19 6 (0.60%) Billing
Libraries, Frameworks & Software Standards
1 19 (1.89%) Oracle Fusion
2 16 (1.59%) HTML
2 16 (1.59%) LDAP
3 11 (1.09%) CSS
4 10 (0.99%) FIX Protocol
5 9 (0.89%) .NET
6 7 (0.70%) EDI
6 7 (0.70%) XML
7 6 (0.60%) REST
7 6 (0.60%) SAP Fiori
7 6 (0.60%) SOAP
8 5 (0.50%) JSON
8 5 (0.50%) Lightning Web Components
8 5 (0.50%) Software Packaging
9 4 (0.40%) React
9 4 (0.40%) Web Services
10 2 (0.20%) jQuery
10 2 (0.20%) Middleware
11 1 (0.099%) .NET Framework
11 1 (0.099%) MFC
Miscellaneous
1 103 (10.24%) Onboarding
2 66 (6.56%) Management Information System
3 62 (6.16%) Driving Licence
4 43 (4.27%) Video Conferencing
5 38 (3.78%) Enterprise Software
6 20 (1.99%) Self-Motivation
7 16 (1.59%) PKI
8 14 (1.39%) Data Centre
9 13 (1.29%) NHS
10 12 (1.19%) iPhone
11 10 (0.99%) Client/Server
12 9 (0.89%) Analytical Mindset
13 8 (0.80%) iPad
13 8 (0.80%) iSeries
13 8 (0.80%) Mobile App
14 7 (0.70%) Handset
15 6 (0.60%) Data Structures
15 6 (0.60%) FMCG
15 6 (0.60%) Renewable Energy
15 6 (0.60%) Smartphone
Operating Systems
1 386 (38.37%) Windows
2 113 (11.23%) Windows Server
3 94 (9.34%) Windows 10
4 57 (5.67%) Mac OS
5 40 (3.98%) Linux
6 35 (3.48%) Apple iOS
7 34 (3.38%) Windows Server 2019
8 26 (2.58%) Android
9 20 (1.99%) Windows Server 2016
10 14 (1.39%) Unix
11 6 (0.60%) Mac OS X
12 5 (0.50%) Windows 7
13 4 (0.40%) Solaris
14 2 (0.20%) Ubuntu
15 1 (0.099%) AIX
15 1 (0.099%) Windows Server 2003
15 1 (0.099%) Windows Server 2008
15 1 (0.099%) Windows Server 2012
Processes & Methodologies
1 382 (37.97%) Problem-Solving
2 298 (29.62%) Customer Service
3 235 (23.36%) ITIL
4 99 (9.84%) Continuous Improvement
5 91 (9.05%) ERP
6 89 (8.85%) ITSM
7 75 (7.46%) Service Management
8 64 (6.36%) Change Management
9 61 (6.06%) Business Intelligence
10 60 (5.96%) Process Improvement
11 53 (5.27%) Cybersecurity
12 51 (5.07%) Incident Management
13 48 (4.77%) Mentoring
14 45 (4.47%) CRM
15 44 (4.37%) Data Analysis
16 39 (3.88%) Asset Management
16 39 (3.88%) Logistics
17 37 (3.68%) Computer Science
18 36 (3.58%) User Experience
19 35 (3.48%) Problem Management
Programming Languages
1 259 (25.75%) SQL
2 43 (4.27%) PowerShell
3 33 (3.28%) Python
4 29 (2.88%) C#
5 23 (2.29%) T-SQL
6 18 (1.79%) VB
7 13 (1.29%) JavaScript
8 8 (0.80%) Java
8 8 (0.80%) VB.NET
9 6 (0.60%) ABAP
9 6 (0.60%) VBA
10 5 (0.50%) Bash
10 5 (0.50%) Data Analysis Expressions
10 5 (0.50%) Kusto Query Language
11 3 (0.30%) Apex Code
12 2 (0.20%) Shell Script
13 1 (0.099%) Bicep
13 1 (0.099%) VBScript
Qualifications
1 145 (14.41%) Degree
2 51 (5.07%) Microsoft Certification
3 46 (4.57%) Security Cleared
4 43 (4.27%) SC Cleared
5 29 (2.88%) ITIL Foundation Certificate
6 27 (2.68%) A+ Certification
7 26 (2.58%) MCP
8 22 (2.19%) DBS Check
9 21 (2.09%) Computer Science Degree
10 18 (1.79%) CCNA
10 18 (1.79%) Cisco Certification
11 17 (1.69%) ITIL Certification
12 13 (1.29%) BPSS Clearance
12 13 (1.29%) Network+ Certification
13 7 (0.70%) MCSA
14 5 (0.50%) MCTS
15 4 (0.40%) Master's Degree
15 4 (0.40%) MCSE
16 3 (0.30%) Azure Certification
16 3 (0.30%) CTC Cleared
Quality Assurance & Compliance
1 79 (7.85%) SLA
2 20 (1.99%) QA
3 14 (1.39%) Cyber Essentials
4 13 (1.29%) Data Quality
4 13 (1.29%) GDPR
4 13 (1.29%) ISO/IEC 27001
5 9 (0.89%) Accessibility
6 5 (0.50%) 21 CFR Part 11
6 5 (0.50%) Cyber Essentials PLUS
6 5 (0.50%) GxP
7 1 (0.099%) PCI DSS
System Software
1 266 (26.44%) Active Directory
2 25 (2.49%) VMware Infrastructure
3 15 (1.49%) Hyper-V
4 12 (1.19%) Virtual Desktop
5 7 (0.70%) BitLocker
5 7 (0.70%) Firmware
6 6 (0.60%) Virtual Machines
7 1 (0.099%) Terminal Server
7 1 (0.099%) XenApp
Systems Management
1 103 (10.24%) Microsoft Intune
2 20 (1.99%) SCCM
3 16 (1.59%) WSUS
4 11 (1.09%) Grafana
5 10 (0.99%) Jamf Pro
6 8 (0.80%) Autotask
7 7 (0.70%) Control-M
7 7 (0.70%) Kubernetes
7 7 (0.70%) Prometheus
8 1 (0.099%) AirWatch
8 1 (0.099%) EMC NetWorker
8 1 (0.099%) SCOM
8 1 (0.099%) Symantec Endpoint Protection
8 1 (0.099%) Terraform
Vendors
1 445 (44.23%) Microsoft
2 42 (4.17%) Oracle
3 34 (3.38%) Cisco
4 26 (2.58%) SAP
4 26 (2.58%) VMware
5 25 (2.49%) ServiceNow
6 22 (2.19%) Meraki
7 21 (2.09%) Apple
8 19 (1.89%) Polycom
9 18 (1.79%) Citrix
10 16 (1.59%) Salesforce
11 15 (1.49%) Intapp
12 13 (1.29%) CheckPoint
12 13 (1.29%) Guidewire
12 13 (1.29%) Palo Alto
13 12 (1.19%) Fortinet
13 12 (1.19%) HP
14 11 (1.09%) Google
15 10 (0.99%) Sage
16 9 (0.89%) Adobe