Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 5 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Feb 2026
Same period 2025 Same period 2024
Rank 124 202 161
Rank change year-on-year +78 -41 +76
Permanent jobs requiring a Support Analyst 999 704 1,265
As % of all permanent jobs in England 1.75% 1.53% 1.95%
As % of the Job Titles category 1.92% 1.67% 2.06%
Number of salaries quoted 779 431 1,095
10th Percentile £26,000 £26,500 £24,750
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,000 £40,000 £36,250
Median % change year-on-year -17.50% +10.34% +6.62%
75th Percentile £40,250 £52,500 £47,500
90th Percentile £53,750 £67,500 £57,500
UK median annual salary £33,500 £40,000 £37,000
% change year-on-year -16.25% +8.11% +9.22%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 51,952 42,265 61,470
% of permanent jobs with a recognized job title 91.12% 91.73% 94.86%
Number of salaries quoted 33,226 22,167 49,184
10th Percentile £29,000 £33,750 £29,000
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -12.00%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 5 February 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 5 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +82 258 £32,750 -6.43% 43
London +14 257 £40,750 -18.50% 32
North of England +41 153 £31,000 -10.14% 30
Midlands +66 152 £30,000 -9.09% 21
South West +61 108 £32,500 +3.17% 24
West Midlands +58 87 £35,000 +4.48% 8
Yorkshire +26 83 £26,975 -26.10% 20
East of England +53 69 £27,500 -18.52% 18
East Midlands +28 65 £27,500 -15.38% 13
North West -3 55 £35,000 +7.69% 9
North East +2 15 £31,500 -10.00% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 5 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 381 (38.14%) Microsoft
2 343 (34.33%) Problem-Solving
3 333 (33.33%) Windows
4 267 (26.73%) Customer Service
5 255 (25.53%) Microsoft 365
6 231 (23.12%) SQL
7 224 (22.42%) Active Directory
8 217 (21.72%) ITIL
9 168 (16.82%) Azure
10 148 (14.81%) Microsoft Office
11 130 (13.01%) Degree
12 105 (10.51%) Entra ID
13 103 (10.31%) ITSM
14 99 (9.91%) ERP
15 98 (9.81%) Microsoft Intune
16 96 (9.61%) Microsoft Excel
17 95 (9.51%) Continuous Improvement
18 92 (9.21%) Windows Server
19 88 (8.81%) Power Platform
20 79 (7.91%) Windows 10
21 76 (7.61%) Change Management
22 73 (7.31%) JIRA
23 72 (7.21%) Service Management
24 71 (7.11%) Process Improvement
25 70 (7.01%) DNS
26 69 (6.91%) SLA
27 68 (6.81%) Firewall
28 67 (6.71%) Business Intelligence
29 66 (6.61%) Power BI
30 65 (6.51%) SharePoint

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 65 (6.51%) SharePoint
2 63 (6.31%) Microsoft Exchange
3 20 (2.00%) Confluence
4 12 (1.20%) Skype for Business
5 8 (0.80%) IIS
6 1 (0.10%) Appian
6 1 (0.10%) CMS
6 1 (0.10%) Moodle
6 1 (0.10%) Tomcat
6 1 (0.10%) Umbraco
Applications
1 148 (14.81%) Microsoft Office
2 96 (9.61%) Microsoft Excel
3 45 (4.50%) Microsoft PowerPoint
4 17 (1.70%) Spreadsheet
5 4 (0.40%) MS Visio
6 1 (0.10%) Acrobat
6 1 (0.10%) AutoCAD
6 1 (0.10%) Photoshop
Business Applications
1 17 (1.70%) Dynamics CRM
2 15 (1.50%) Endur
3 14 (1.40%) NEC Housing
4 13 (1.30%) NetSuite
5 12 (1.20%) Dynamics AX
6 11 (1.10%) Visualfiles
7 7 (0.70%) Shopify
8 6 (0.60%) Dynamics NAV
8 6 (0.60%) Magento
8 6 (0.60%) SAP S/4HANA
9 5 (0.50%) Fidessa
9 5 (0.50%) SAP HR
9 5 (0.50%) SAP Payroll
10 4 (0.40%) Elite 3E
11 3 (0.30%) SAP Business ByDesign
12 1 (0.10%) Carpe Diem
12 1 (0.10%) Q-Pulse
12 1 (0.10%) Remedy ITSM
12 1 (0.10%) Sage 200
12 1 (0.10%) SAP EWM
Cloud Services
1 255 (25.53%) Microsoft 365
2 168 (16.82%) Azure
3 105 (10.51%) Entra ID
4 88 (8.81%) Power Platform
5 47 (4.70%) SaaS
6 40 (4.00%) Dynamics 365
7 26 (2.60%) OneDrive
8 25 (2.50%) AWS
9 21 (2.10%) Power Automate
10 15 (1.50%) PowerApps
11 12 (1.20%) Google Workspace
12 7 (0.70%) dbt
13 5 (0.50%) Azure Monitor
14 4 (0.40%) BigCommerce
14 4 (0.40%) OCI
15 3 (0.30%) Azure DevOps
15 3 (0.30%) Datadog
15 3 (0.30%) Mimecast
15 3 (0.30%) Oracle Service Cloud
16 2 (0.20%) PaaS
Communications & Networking
1 70 (7.01%) DNS
2 68 (6.81%) Firewall
3 64 (6.41%) DHCP
4 53 (5.31%) VPN
5 40 (4.00%) TCP/IP
6 32 (3.20%) LAN
7 28 (2.80%) WAN
8 26 (2.60%) Remote Desktop
9 25 (2.50%) Wireless
10 19 (1.90%) WebEx
11 15 (1.50%) Wi-Fi
12 14 (1.40%) Internet
12 14 (1.40%) Unified Communications
12 14 (1.40%) VoIP
13 12 (1.20%) Broadband
13 12 (1.20%) Skype
13 12 (1.20%) WinSCP
14 11 (1.10%) SD-WAN
15 9 (0.90%) MPLS
15 9 (0.90%) VLAN
Database & Business Intelligence
1 66 (6.61%) Power BI
2 64 (6.41%) SQL Server
3 24 (2.40%) Relational Database
4 19 (1.90%) Oracle Reports
5 11 (1.10%) MySQL
6 9 (0.90%) Metabase
6 9 (0.90%) SQL Server Integration Services
7 7 (0.70%) Data Warehouse
7 7 (0.70%) SQL Server Reporting Services
8 5 (0.50%) PostgreSQL
9 4 (0.40%) Oracle Database
10 3 (0.30%) Azure SQL Database
10 3 (0.30%) Crystal Reports
Development Applications
1 73 (7.31%) JIRA
2 18 (1.80%) Git
3 9 (0.90%) Visual Studio
4 7 (0.70%) Bitbucket
5 4 (0.40%) LabVIEW
6 2 (0.20%) Rational Rhapsody
General
1 472 (47.25%) Social Skills
2 167 (16.72%) Analytical Skills
3 143 (14.31%) Finance
4 96 (9.61%) Law
5 65 (6.51%) Organisational Skills
6 62 (6.21%) Manufacturing
7 56 (5.61%) Retail
8 55 (5.51%) Legal
9 51 (5.11%) Telecoms
10 30 (3.00%) Advertising
11 23 (2.30%) Marketing
12 14 (1.40%) Automotive
13 13 (1.30%) Back Office
13 13 (1.30%) Banking
14 12 (1.20%) Documentation Skills
15 8 (0.80%) Front Office
16 5 (0.50%) Presentation Skills
17 4 (0.40%) Aerospace
17 4 (0.40%) Aviation
17 4 (0.40%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 14 (1.40%) .NET
2 12 (1.20%) HTML
3 11 (1.10%) CSS
4 10 (1.00%) Middleware
5 8 (0.80%) FIX Protocol
6 6 (0.60%) REST
6 6 (0.60%) SOAP
7 5 (0.50%) Lightning Web Components
7 5 (0.50%) Oracle Fusion
8 4 (0.40%) LDAP
8 4 (0.40%) React
8 4 (0.40%) Software Packaging
9 3 (0.30%) EDI
9 3 (0.30%) XML
10 2 (0.20%) jQuery
10 2 (0.20%) JSON
11 1 (0.10%) Elastic Stack
11 1 (0.10%) MFC
11 1 (0.10%) Web Services
Miscellaneous
1 101 (10.11%) Onboarding
2 65 (6.51%) Driving Licence
3 55 (5.51%) Management Information System
4 44 (4.40%) Video Conferencing
5 32 (3.20%) Enterprise Software
6 21 (2.10%) NHS
7 18 (1.80%) Self-Motivation
8 13 (1.30%) Renewable Energy
9 12 (1.20%) Data Centre
10 11 (1.10%) Analytical Mindset
11 9 (0.90%) EPoS
12 8 (0.80%) Client/Server
12 8 (0.80%) Mobile App
13 7 (0.70%) IoT
13 7 (0.70%) iPhone
14 6 (0.60%) Low-Code
14 6 (0.60%) Reference Data
15 5 (0.50%) FMCG
16 4 (0.40%) Cyber Threat
16 4 (0.40%) iPad
Operating Systems
1 333 (33.33%) Windows
2 92 (9.21%) Windows Server
3 79 (7.91%) Windows 10
4 40 (4.00%) Linux
4 40 (4.00%) Mac OS
5 34 (3.40%) Apple iOS
6 26 (2.60%) Android
7 16 (1.60%) Windows Server 2019
8 12 (1.20%) Unix
9 7 (0.70%) Windows Server 2016
10 6 (0.60%) Mac OS X
11 4 (0.40%) Solaris
12 2 (0.20%) Ubuntu
12 2 (0.20%) Windows Server 2012
13 1 (0.10%) AIX
13 1 (0.10%) Windows 7
13 1 (0.10%) Windows Server 2003
13 1 (0.10%) Windows Server 2008
Processes & Methodologies
1 343 (34.33%) Problem-Solving
2 267 (26.73%) Customer Service
3 217 (21.72%) ITIL
4 103 (10.31%) ITSM
5 99 (9.91%) ERP
6 95 (9.51%) Continuous Improvement
7 76 (7.61%) Change Management
8 72 (7.21%) Service Management
9 71 (7.11%) Process Improvement
10 67 (6.71%) Business Intelligence
11 46 (4.60%) Mentoring
12 44 (4.40%) CRM
13 42 (4.20%) Asset Management
13 42 (4.20%) Cybersecurity
14 40 (4.00%) Data Analysis
14 40 (4.00%) User Experience
15 36 (3.60%) Computer Science
16 35 (3.50%) Incident Management
17 33 (3.30%) Root Cause Analysis
18 30 (3.00%) Data Management
Programming Languages
1 231 (23.12%) SQL
2 36 (3.60%) PowerShell
3 31 (3.10%) T-SQL
4 29 (2.90%) Python
5 26 (2.60%) C#
6 9 (0.90%) VB.NET
7 8 (0.80%) Java
8 7 (0.70%) JavaScript
9 6 (0.60%) VB
9 6 (0.60%) VBA
10 5 (0.50%) Data Analysis Expressions
10 5 (0.50%) Kusto Query Language
11 3 (0.30%) Apex Code
11 3 (0.30%) Bash
12 2 (0.20%) Shell Script
13 1 (0.10%) Bicep
13 1 (0.10%) Pascal
13 1 (0.10%) PHP
13 1 (0.10%) R
13 1 (0.10%) VBScript
Qualifications
1 130 (13.01%) Degree
2 42 (4.20%) Security Cleared
3 36 (3.60%) Microsoft Certification
4 32 (3.20%) SC Cleared
5 30 (3.00%) A+ Certification
6 19 (1.90%) Computer Science Degree
7 18 (1.80%) DBS Check
7 18 (1.80%) Microsoft Certified Professional
8 17 (1.70%) ITIL Foundation Certificate
9 12 (1.20%) ITIL Certification
10 11 (1.10%) CCNA
10 11 (1.10%) Cisco Certification
11 9 (0.90%) Network+ Certification
12 7 (0.70%) MCSA
13 5 (0.50%) BPSS Clearance
14 4 (0.40%) DV Cleared
14 4 (0.40%) HNC
14 4 (0.40%) Master's Degree
14 4 (0.40%) MCSE
15 3 (0.30%) MCTS
Quality Assurance & Compliance
1 69 (6.91%) SLA
2 21 (2.10%) QA
3 14 (1.40%) ISO/IEC 27001
4 5 (0.50%) Cyber Essentials
4 5 (0.50%) GDPR
5 4 (0.40%) Accessibility
5 4 (0.40%) Data Quality
6 2 (0.20%) 21 CFR Part 11
6 2 (0.20%) Actionable Recommendations
6 2 (0.20%) GxP
7 1 (0.10%) PCI DSS
System Software
1 224 (22.42%) Active Directory
2 25 (2.50%) VMware Infrastructure
3 13 (1.30%) Hyper-V
4 9 (0.90%) Virtual Desktop
5 5 (0.50%) Virtual Machines
6 3 (0.30%) BitLocker
7 1 (0.10%) Firmware
Systems Management
1 98 (9.81%) Microsoft Intune
2 18 (1.80%) SCCM
3 9 (0.90%) Grafana
4 7 (0.70%) Control-M
4 7 (0.70%) Kubernetes
4 7 (0.70%) Prometheus
5 6 (0.60%) Jamf Pro
6 4 (0.40%) Autotask
6 4 (0.40%) WSUS
7 1 (0.10%) AirWatch
7 1 (0.10%) EMC NetWorker
7 1 (0.10%) SCOM
7 1 (0.10%) Symantec Endpoint Protection
7 1 (0.10%) Terraform
Vendors
1 381 (38.14%) Microsoft
2 31 (3.10%) ServiceNow
3 29 (2.90%) VMware
4 28 (2.80%) Oracle
5 25 (2.50%) Cisco
6 20 (2.00%) SAP
7 16 (1.60%) Salesforce
8 15 (1.50%) CheckPoint
8 15 (1.50%) Meraki
8 15 (1.50%) Palo Alto
8 15 (1.50%) Polycom
9 13 (1.30%) Apple
10 12 (1.20%) Google
11 11 (1.10%) Northgate
12 9 (0.90%) Fortinet
12 9 (0.90%) Guidewire
13 8 (0.80%) Sage
14 7 (0.70%) Intapp
14 7 (0.70%) MuleSoft
14 7 (0.70%) SolarWinds