Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 11 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 May 2026
Same period 2025 Same period 2024
Rank 156 152 183
Rank change year-on-year -4 +31 +71
Permanent jobs requiring a Support Analyst 1,041 861 1,326
As % of all permanent jobs in England 1.29% 2.19% 1.58%
As % of the Job Titles category 1.39% 2.45% 1.67%
Number of salaries quoted 820 716 1,094
10th Percentile £26,500 £24,500 £24,000
25th Percentile £30,000 £28,000 £27,250
Median annual salary (50th Percentile) £35,000 £35,000 £35,000
Median % change year-on-year - - +2.94%
75th Percentile £43,000 £48,750 £47,500
90th Percentile £50,000 £60,000 £57,500
UK median annual salary £35,000 £35,500 £35,000
% change year-on-year -1.41% +1.43% +2.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 74,941 35,125 79,484
% of permanent jobs with a recognized job title 93.10% 89.53% 94.45%
Number of salaries quoted 50,440 21,315 60,426
10th Percentile £30,000 £30,000 £28,500
25th Percentile £40,000 £41,250 £38,125
Median annual salary (50th Percentile) £55,000 £59,000 £54,000
Median % change year-on-year -6.78% +9.26% -11.18%
75th Percentile £75,000 £78,750 £71,991
90th Percentile £96,250 £100,000 £91,250
UK median annual salary £55,000 £58,000 £52,550
% change year-on-year -5.17% +10.37% -12.42%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 11 May 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 11 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +70 294 £33,000 -5.71% 44
London -53 222 £42,500 -12.37% 25
Midlands -2 166 £35,000 +16.67% 19
North of England -32 165 £35,000 +18.64% 19
South West -7 118 £32,500 +8.33% 14
West Midlands 0 104 £35,000 +16.67% 12
Yorkshire -42 85 £30,000 +5.26% 8
North West +4 78 £35,221 +7.55% 10
East of England -13 75 £30,000 -7.69% 8
East Midlands -8 62 £35,000 +34.62% 7
North East -56 2 £43,500 +74.00% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 11 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 344 (33.05%) Microsoft
2 314 (30.16%) Windows
3 280 (26.90%) Microsoft 365
4 247 (23.73%) Problem-Solving
5 208 (19.98%) SQL
6 204 (19.60%) Active Directory
7 177 (17.00%) ITIL
8 163 (15.66%) Azure
9 137 (13.16%) Customer Service
10 135 (12.97%) ERP
11 116 (11.14%) Microsoft Office
12 113 (10.85%) Continuous Improvement
12 113 (10.85%) ITSM
13 103 (9.89%) Degree
14 90 (8.65%) Entra ID
15 87 (8.36%) Windows 10
16 80 (7.68%) SQL Server
17 79 (7.59%) Change Management
18 78 (7.49%) Windows Server
19 74 (7.11%) Process Improvement
20 73 (7.01%) Microsoft Exchange
21 72 (6.92%) Power Platform
22 70 (6.72%) SharePoint
23 69 (6.63%) Service Management
24 65 (6.24%) Business Intelligence
25 61 (5.86%) Microsoft Excel
25 61 (5.86%) SLA
26 60 (5.76%) Microsoft Intune
27 57 (5.48%) JIRA
28 52 (5.00%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 73 (7.01%) Microsoft Exchange
2 70 (6.72%) SharePoint
3 18 (1.73%) IIS
4 11 (1.06%) Skype for Business
5 10 (0.96%) Confluence
6 5 (0.48%) CMS
7 2 (0.19%) Tomcat
8 1 (0.096%) Appian
8 1 (0.096%) Moodle
8 1 (0.096%) Umbraco
Applications
1 116 (11.14%) Microsoft Office
2 61 (5.86%) Microsoft Excel
3 23 (2.21%) Microsoft PowerPoint
4 3 (0.29%) Photoshop
5 1 (0.096%) MS Visio
Business Applications
1 25 (2.40%) Dynamics CRM
2 15 (1.44%) Dynamics AX
2 15 (1.44%) NEC Housing
3 10 (0.96%) Endur
3 10 (0.96%) NetSuite
4 9 (0.86%) Elite 3E
4 9 (0.86%) Magento
4 9 (0.86%) Shopify
4 9 (0.86%) Unit4 Business World
4 9 (0.86%) Visualfiles
5 8 (0.77%) Dynamics NAV
6 6 (0.58%) SAP HR
6 6 (0.58%) SAP Payroll
7 5 (0.48%) SAP Business One
7 5 (0.48%) SAP S/4HANA
8 4 (0.38%) Exchequer
8 4 (0.38%) Fidessa
8 4 (0.38%) Infor M3
8 4 (0.38%) JDE World
8 4 (0.38%) Primavera
Cloud Services
1 280 (26.90%) Microsoft 365
2 163 (15.66%) Azure
3 90 (8.65%) Entra ID
4 72 (6.92%) Power Platform
5 40 (3.84%) Dynamics 365
6 37 (3.55%) OneDrive
7 32 (3.07%) SaaS
8 22 (2.11%) AWS
9 21 (2.02%) Power Automate
10 18 (1.73%) Google Workspace
11 12 (1.15%) PaaS
11 12 (1.15%) PowerApps
12 11 (1.06%) dbt
12 11 (1.06%) IaaS
13 10 (0.96%) ClickUp
14 8 (0.77%) Azure DevOps
14 8 (0.77%) Boomi
14 8 (0.77%) iPaaS
14 8 (0.77%) Workato
15 6 (0.58%) Microsoft Copilot
Communications & Networking
1 51 (4.90%) DNS
2 47 (4.51%) DHCP
3 38 (3.65%) VPN
4 31 (2.98%) TCP/IP
5 30 (2.88%) Firewall
6 21 (2.02%) WAN
7 17 (1.63%) VoIP
8 16 (1.54%) Unified Communications
9 15 (1.44%) Wi-Fi
10 14 (1.34%) Broadband
11 12 (1.15%) VLAN
11 12 (1.15%) WebEx
11 12 (1.15%) WinSCP
12 11 (1.06%) Skype
12 11 (1.06%) Wireless
13 10 (0.96%) 4G
13 10 (0.96%) LAN
14 7 (0.67%) Network Security
14 7 (0.67%) SD-WAN
15 4 (0.38%) RFID
Database & Business Intelligence
1 80 (7.68%) SQL Server
2 52 (5.00%) Power BI
3 27 (2.59%) Relational Database
4 18 (1.73%) Crystal Reports
5 15 (1.44%) SQL Server Integration Services
6 14 (1.34%) Metabase
7 12 (1.15%) SQL Server Reporting Services
8 11 (1.06%) Data Warehouse
8 11 (1.06%) Oracle Reports
9 8 (0.77%) PostgreSQL
10 7 (0.67%) BusinessObjects
10 7 (0.67%) Power Query
11 4 (0.38%) DB2
11 4 (0.38%) MySQL
12 3 (0.29%) Azure SQL Database
13 1 (0.096%) SQL Server Analysis Services
Development Applications
1 57 (5.48%) JIRA
2 14 (1.34%) Visual Studio
3 12 (1.15%) Git
4 4 (0.38%) LabVIEW
5 2 (0.19%) Rational Rhapsody
6 1 (0.096%) Bitbucket
6 1 (0.096%) Eclipse
6 1 (0.096%) SQL Server Management Studio (SSMS)
General
1 298 (28.63%) Social Skills
2 176 (16.91%) Finance
3 124 (11.91%) Analytical Skills
4 74 (7.11%) Law
5 71 (6.82%) Manufacturing
6 69 (6.63%) Legal
7 49 (4.71%) Retail
8 39 (3.75%) Documentation Skills
9 38 (3.65%) Organisational Skills
10 33 (3.17%) Telecoms
11 18 (1.73%) Banking
12 16 (1.54%) Advertising
13 11 (1.06%) Local Government
14 10 (0.96%) Automotive
15 9 (0.86%) Marketing
16 8 (0.77%) Back Office
16 8 (0.77%) Social Housing
17 7 (0.67%) Public Sector
18 5 (0.48%) Agriculture
18 5 (0.48%) Publishing
Libraries, Frameworks & Software Standards
1 20 (1.92%) .NET
2 17 (1.63%) Middleware
3 14 (1.34%) Web Services
4 11 (1.06%) REST
5 8 (0.77%) SOAP
6 7 (0.67%) CSS
6 7 (0.67%) FIX Protocol
6 7 (0.67%) HTML
7 6 (0.58%) EDI
8 4 (0.38%) Elastic Stack
8 4 (0.38%) JSON
9 3 (0.29%) Kafka
10 2 (0.19%) 802.1X
10 2 (0.19%) XML
11 1 (0.096%) .NET Framework
11 1 (0.096%) Oracle Fusion
11 1 (0.096%) SAP CAF
Miscellaneous
1 66 (6.34%) Onboarding
2 51 (4.90%) Driving Licence
3 47 (4.51%) Video Conferencing
4 28 (2.69%) Management Information System
5 20 (1.92%) Analytical Mindset
6 17 (1.63%) Client/Server
7 14 (1.34%) NHS
8 13 (1.25%) Self-Motivation
9 12 (1.15%) Renewable Energy
10 11 (1.06%) Enterprise Software
11 10 (0.96%) Low-Code
12 8 (0.77%) EPoS
12 8 (0.77%) Hybrid Cloud
12 8 (0.77%) Mobile App
13 6 (0.58%) IoT
13 6 (0.58%) iPhone
14 5 (0.48%) Data Protection Act
14 5 (0.48%) Housing Association
14 5 (0.48%) iSeries
15 4 (0.38%) Legacy Applications
Operating Systems
1 314 (30.16%) Windows
2 87 (8.36%) Windows 10
3 78 (7.49%) Windows Server
4 33 (3.17%) Android
4 33 (3.17%) Linux
5 18 (1.73%) Apple iOS
6 12 (1.15%) Mac OS
7 4 (0.38%) Windows Server 2019
8 3 (0.29%) Unix
9 1 (0.096%) Solaris
9 1 (0.096%) Ubuntu
9 1 (0.096%) Windows Server 2012
9 1 (0.096%) Windows Server 2016
Processes & Methodologies
1 247 (23.73%) Problem-Solving
2 177 (17.00%) ITIL
3 137 (13.16%) Customer Service
4 135 (12.97%) ERP
5 113 (10.85%) Continuous Improvement
5 113 (10.85%) ITSM
6 79 (7.59%) Change Management
7 74 (7.11%) Process Improvement
8 69 (6.63%) Service Management
9 65 (6.24%) Business Intelligence
10 47 (4.51%) CRM
11 44 (4.23%) Incident Management
12 41 (3.94%) Service Delivery
13 38 (3.65%) Data Analysis
13 38 (3.65%) Data Management
14 37 (3.55%) Computer Science
14 37 (3.55%) Cybersecurity
15 28 (2.69%) Migration
16 27 (2.59%) Document Management
16 27 (2.59%) Root Cause Analysis
Programming Languages
1 208 (19.98%) SQL
2 35 (3.36%) PowerShell
3 21 (2.02%) T-SQL
4 16 (1.54%) JavaScript
4 16 (1.54%) Python
5 15 (1.44%) C#
6 13 (1.25%) VB.NET
7 8 (0.77%) PL/SQL
8 7 (0.67%) PHP
9 4 (0.38%) Delphi
9 4 (0.38%) Pascal
10 3 (0.29%) Java
10 3 (0.29%) VBA
11 2 (0.19%) Bash
11 2 (0.19%) Tcl
12 1 (0.096%) Data Analysis Expressions
12 1 (0.096%) Kusto Query Language
12 1 (0.096%) R
Qualifications
1 103 (9.89%) Degree
2 43 (4.13%) A+ Certification
3 41 (3.94%) Security Cleared
4 36 (3.46%) Microsoft Certification
5 23 (2.21%) SC Cleared
6 16 (1.54%) Microsoft Certified Professional
7 9 (0.86%) Computer Science Degree
7 9 (0.86%) HNC
8 8 (0.77%) DBS Check
8 8 (0.77%) DV Cleared
9 6 (0.58%) MBCS
10 5 (0.48%) ITIL Foundation Certificate
10 5 (0.48%) MCSA
11 4 (0.38%) ITIL Certification
11 4 (0.38%) MCSE
12 3 (0.29%) BPSS Clearance
13 2 (0.19%) CTC Cleared
13 2 (0.19%) NVQ Level 3
13 2 (0.19%) Oracle Certification
14 1 (0.096%) CCA
Quality Assurance & Compliance
1 61 (5.86%) SLA
2 15 (1.44%) ISO/IEC 27001
3 12 (1.15%) Cyber Essentials
4 10 (0.96%) Data Quality
5 8 (0.77%) QA
6 6 (0.58%) Cyber Essentials PLUS
7 4 (0.38%) Actionable Recommendations
8 3 (0.29%) GDPR
9 1 (0.096%) Accessibility
9 1 (0.096%) DICOM
9 1 (0.096%) PMO
System Software
1 204 (19.60%) Active Directory
2 19 (1.83%) VMware Infrastructure
3 13 (1.25%) Hyper-V
4 6 (0.58%) Virtual Desktop
5 5 (0.48%) XenApp
6 4 (0.38%) Virtual Machines
7 3 (0.29%) BitLocker
7 3 (0.29%) Docker
8 1 (0.096%) vSphere
Systems Management
1 60 (5.76%) Microsoft Intune
2 27 (2.59%) SCCM
3 7 (0.67%) Single Sign-On
4 3 (0.29%) Grafana
4 3 (0.29%) Kibana
5 2 (0.19%) Jamf Pro
6 1 (0.096%) AirWatch
6 1 (0.096%) Control-M
6 1 (0.096%) EMC NetWorker
6 1 (0.096%) Kubernetes
6 1 (0.096%) Prometheus
6 1 (0.096%) Terraform
Vendors
1 344 (33.05%) Microsoft
2 48 (4.61%) ServiceNow
3 28 (2.69%) VMware
4 25 (2.40%) SAP
5 24 (2.31%) Oracle
6 20 (1.92%) Google
7 13 (1.25%) Apple
7 13 (1.25%) iManage
8 11 (1.06%) Citrix
8 11 (1.06%) ConnectWise
8 11 (1.06%) HubSpot
8 11 (1.06%) Northgate
9 10 (0.96%) SolarWinds
9 10 (0.96%) Starlink
10 8 (0.77%) Aderant
10 8 (0.77%) IFS
10 8 (0.77%) Intapp
10 8 (0.77%) WooCommerce
11 7 (0.67%) MuleSoft
11 7 (0.67%) Polycom