Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 10 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Aug 2026
Same period 2025 Same period 2024
Rank 154 122 213
Rank change year-on-year -32 +91 -11
Permanent jobs requiring a Support Analyst 1,205 1,146 940
As % of all permanent jobs in England 1.28% 2.62% 1.30%
As % of the Job Titles category 1.36% 2.89% 1.37%
Number of salaries quoted 1,017 981 706
10th Percentile £26,250 £25,500 £24,000
25th Percentile £30,000 £28,000 £28,063
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £43,750 £45,000 £44,875
90th Percentile £49,250 £55,000 £61,625
UK median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 88,309 39,710 68,574
% of permanent jobs with a recognized job title 94.10% 90.65% 94.88%
Number of salaries quoted 62,028 24,061 47,017
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,000 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,700 £75,000 £72,500
90th Percentile £97,500 £95,000 £92,500
UK median annual salary £55,000 £55,000 £55,000
% change year-on-year - - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 10 August 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 10 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +32 306 £32,500 -5.80% 31
North of England -8 242 £35,000 +21.74% 33
London -75 223 £42,500 -10.53% 62
Midlands -31 172 £35,000 +7.69% 17
South West -39 142 £32,500 - 10
North West +36 132 £34,500 +4.55% 22
East of England -23 120 £30,000 +1.69% 14
Yorkshire -37 106 £35,000 +22.81% 11
East Midlands -27 96 £35,000 +18.64% 9
West Midlands -44 76 £37,500 +11.94% 8
North East -79 4 £30,000 -3.23% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 10 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 420 (34.85%) Microsoft
2 372 (30.87%) Windows
3 345 (28.63%) Microsoft 365
4 312 (25.89%) Problem-Solving
5 242 (20.08%) SQL
6 233 (19.34%) Active Directory
7 188 (15.60%) ITIL
8 175 (14.52%) Continuous Improvement
9 172 (14.27%) Azure
10 167 (13.86%) Customer Service
11 135 (11.20%) ERP
12 116 (9.63%) Windows Server
13 113 (9.38%) ITSM
14 107 (8.88%) Microsoft Office
15 101 (8.38%) Entra ID
16 97 (8.05%) Service Management
17 92 (7.63%) SharePoint
18 86 (7.14%) Degree
19 79 (6.56%) Microsoft Exchange
20 77 (6.39%) SQL Server
21 76 (6.31%) Microsoft Intune
22 73 (6.06%) Windows 10
23 72 (5.98%) Business Intelligence
24 69 (5.73%) Power Platform
25 63 (5.23%) Process Improvement
26 62 (5.15%) Incident Management
26 62 (5.15%) Microsoft Excel
27 59 (4.90%) Service Delivery
28 56 (4.65%) SaaS
29 55 (4.56%) Dynamics 365

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 92 (7.63%) SharePoint
2 79 (6.56%) Microsoft Exchange
3 26 (2.16%) IIS
4 12 (1.00%) Skype for Business
5 4 (0.33%) CMS
5 4 (0.33%) Confluence
6 3 (0.25%) SAS
7 2 (0.17%) Tomcat
8 1 (0.083%) Blackberry Enterprise Server
Applications
1 107 (8.88%) Microsoft Office
2 62 (5.15%) Microsoft Excel
3 21 (1.74%) Microsoft PowerPoint
4 3 (0.25%) Photoshop
5 1 (0.083%) Revit
5 1 (0.083%) Siemens NX
5 1 (0.083%) Windchill
Business Applications
1 18 (1.49%) Dynamics CRM
2 15 (1.24%) Visualfiles
3 14 (1.16%) Oracle Retail
4 13 (1.08%) Unit4 Business World
5 10 (0.83%) NetSuite
6 9 (0.75%) Elite 3E
6 9 (0.75%) Oracle Financials
7 8 (0.66%) Dynamics AX
7 8 (0.66%) Oracle EBS
8 6 (0.50%) Infor M3
9 5 (0.41%) Fidessa
9 5 (0.41%) Oracle Assets
9 5 (0.41%) Oracle Receivables
9 5 (0.41%) SAP Business One
9 5 (0.41%) Shopify
10 4 (0.33%) Exchequer
10 4 (0.33%) JDE OneWorld
10 4 (0.33%) Oracle Applications
10 4 (0.33%) Oracle EBS R12
10 4 (0.33%) Primavera
Cloud Services
1 345 (28.63%) Microsoft 365
2 172 (14.27%) Azure
3 101 (8.38%) Entra ID
4 69 (5.73%) Power Platform
5 56 (4.65%) SaaS
6 55 (4.56%) Dynamics 365
7 42 (3.49%) OneDrive
8 21 (1.74%) PowerApps
9 20 (1.66%) Power Automate
10 15 (1.24%) Microsoft Copilot
11 13 (1.08%) AWS
12 11 (0.91%) IaaS
12 11 (0.91%) PaaS
13 10 (0.83%) Google Workspace
14 9 (0.75%) ClickUp
14 9 (0.75%) Mimecast
15 8 (0.66%) Boomi
15 8 (0.66%) GCP
15 8 (0.66%) iPaaS
15 8 (0.66%) Workato
Communications & Networking
1 46 (3.82%) Firewall
1 46 (3.82%) WAN
2 45 (3.73%) DNS
3 40 (3.32%) DHCP
3 40 (3.32%) TCP/IP
3 40 (3.32%) VPN
4 31 (2.57%) LAN
5 29 (2.41%) Wi-Fi
6 25 (2.07%) Unified Communications
7 24 (1.99%) VoIP
8 17 (1.41%) Broadband
9 15 (1.24%) 4G
9 15 (1.24%) VLAN
10 13 (1.08%) WebEx
11 12 (1.00%) SD-WAN
11 12 (1.00%) Skype
12 9 (0.75%) Wireless
13 7 (0.58%) Network Security
14 6 (0.50%) MPLS
14 6 (0.50%) Structured Cabling
Database & Business Intelligence
1 77 (6.39%) SQL Server
2 48 (3.98%) Power BI
3 27 (2.24%) Crystal Reports
4 12 (1.00%) Relational Database
4 12 (1.00%) SQL Server Integration Services
5 11 (0.91%) SQL Server Reporting Services
6 7 (0.58%) BusinessObjects
6 7 (0.58%) Power Query
7 6 (0.50%) Data Warehouse
7 6 (0.50%) PostgreSQL
8 5 (0.41%) Metabase
8 5 (0.41%) MySQL
9 4 (0.33%) Db2
9 4 (0.33%) Oracle Reports
10 3 (0.25%) Oracle Database
11 2 (0.17%) Qlik Sense
11 2 (0.17%) Tableau
12 1 (0.083%) SQL Server Analysis Services
Development Applications
1 42 (3.49%) JIRA
2 5 (0.41%) Visual Studio
3 4 (0.33%) Eclipse
3 4 (0.33%) Oracle Forms
3 4 (0.33%) Toad
4 2 (0.17%) Git
5 1 (0.083%) SQL Server Management Studio (SSMS)
General
1 374 (31.04%) Social Skills
2 180 (14.94%) Finance
3 143 (11.87%) Analytical Skills
4 77 (6.39%) Legal
5 76 (6.31%) Manufacturing
6 70 (5.81%) Law
7 59 (4.90%) Retail
8 51 (4.23%) Organisational Skills
9 49 (4.07%) Documentation Skills
10 31 (2.57%) Banking
11 20 (1.66%) Advertising
12 18 (1.49%) Telecoms
13 12 (1.00%) Legal Technology
14 11 (0.91%) Front Office
15 10 (0.83%) Automotive
16 9 (0.75%) Investment Banking
16 9 (0.75%) Local Government
17 8 (0.66%) International Banking
17 8 (0.66%) Public Sector
18 7 (0.58%) Social Housing
Libraries, Frameworks & Software Standards
1 24 (1.99%) Web Services
1 24 (1.99%) XML
2 22 (1.83%) .NET
3 21 (1.74%) HTML
4 18 (1.49%) CSS
5 14 (1.16%) FIX Protocol
6 12 (1.00%) .NET Framework
6 12 (1.00%) REST
7 9 (0.75%) SOAP
8 6 (0.50%) EDI
9 5 (0.41%) Middleware
10 3 (0.25%) Elastic Stack
10 3 (0.25%) JSON
10 3 (0.25%) Kafka
11 2 (0.17%) 802.1X
11 2 (0.17%) Oracle Fusion
12 1 (0.083%) SAP CAF
12 1 (0.083%) XSL
Miscellaneous
1 53 (4.40%) Driving Licence
1 53 (4.40%) Onboarding
2 32 (2.66%) Self-Motivation
3 29 (2.41%) Video Conferencing
4 24 (1.99%) Analytical Mindset
5 22 (1.83%) Client/Server
6 18 (1.49%) Management Information System
7 11 (0.91%) Hybrid Cloud
8 9 (0.75%) Enterprise Software
8 9 (0.75%) Fixed Income
9 8 (0.66%) CMDB
9 8 (0.66%) Data Structures
9 8 (0.66%) NHS
10 6 (0.50%) Manufacturing Execution System
10 6 (0.50%) Operational Technology
11 5 (0.41%) Blog
11 5 (0.41%) Housing Association
11 5 (0.41%) Legacy Systems
12 4 (0.33%) Data Protection Act
12 4 (0.33%) FMCG
Operating Systems
1 372 (30.87%) Windows
2 116 (9.63%) Windows Server
3 73 (6.06%) Windows 10
4 43 (3.57%) Linux
5 34 (2.82%) Android
6 17 (1.41%) Windows Server 2019
7 11 (0.91%) Apple iOS
7 11 (0.91%) Mac OS
8 7 (0.58%) Unix
9 3 (0.25%) CentOS
9 3 (0.25%) Rocky
9 3 (0.25%) Solaris
9 3 (0.25%) Ubuntu
10 1 (0.083%) Windows Server 2016
Processes & Methodologies
1 312 (25.89%) Problem-Solving
2 188 (15.60%) ITIL
3 175 (14.52%) Continuous Improvement
4 167 (13.86%) Customer Service
5 135 (11.20%) ERP
6 113 (9.38%) ITSM
7 97 (8.05%) Service Management
8 72 (5.98%) Business Intelligence
9 63 (5.23%) Process Improvement
10 62 (5.15%) Incident Management
11 59 (4.90%) Service Delivery
12 49 (4.07%) Change Management
13 48 (3.98%) CRM
14 45 (3.73%) Cybersecurity
15 38 (3.15%) Project Delivery
16 37 (3.07%) Root Cause Analysis
17 36 (2.99%) Stakeholder Engagement
17 36 (2.99%) User Acceptance Testing
18 32 (2.66%) Stakeholder Management
18 32 (2.66%) Workflow
Programming Languages
1 242 (20.08%) SQL
2 40 (3.32%) PowerShell
3 31 (2.57%) C#
3 31 (2.57%) JavaScript
4 14 (1.16%) Python
5 12 (1.00%) PL/SQL
6 9 (0.75%) C++
7 8 (0.66%) T-SQL
8 6 (0.50%) PHP
9 5 (0.41%) VB.NET
10 4 (0.33%) Java
10 4 (0.33%) Ruby
11 3 (0.25%) Bash
11 3 (0.25%) Perl
11 3 (0.25%) VB
11 3 (0.25%) VBA
12 2 (0.17%) Delphi
12 2 (0.17%) Pascal
12 2 (0.17%) Tcl
13 1 (0.083%) R
Qualifications
1 86 (7.14%) Degree
2 41 (3.40%) Security Cleared
3 40 (3.32%) A+ Certification
4 34 (2.82%) Microsoft Certification
5 23 (1.91%) SC Cleared
6 13 (1.08%) Microsoft Certified Professional
7 11 (0.91%) ITIL Foundation Certificate
8 8 (0.66%) Computer Science Degree
9 7 (0.58%) CCNA
9 7 (0.58%) Cisco Certification
10 6 (0.50%) MBCS
11 5 (0.41%) HNC
11 5 (0.41%) ITIL Certification
12 4 (0.33%) DV Cleared
12 4 (0.33%) Network+ Certification
13 3 (0.25%) Azure Certification
14 2 (0.17%) BPSS Clearance
15 1 (0.083%) MCSA
15 1 (0.083%) MCSE
15 1 (0.083%) Oracle Certification
Quality Assurance & Compliance
1 42 (3.49%) SLA
2 22 (1.83%) ISO/IEC 27001
3 18 (1.49%) Cyber Essentials
4 14 (1.16%) Data Quality
5 7 (0.58%) Cyber Essentials PLUS
5 7 (0.58%) QA
6 5 (0.41%) GDPR
7 4 (0.33%) Accessibility
8 2 (0.17%) PCI DSS
9 1 (0.083%) Actionable Recommendations
9 1 (0.083%) DICOM
9 1 (0.083%) PMO
System Software
1 233 (19.34%) Active Directory
2 22 (1.83%) Hyper-V
3 17 (1.41%) VMware Infrastructure
4 6 (0.50%) Firmware
4 6 (0.50%) XenApp
5 5 (0.41%) Virtual Desktop
6 3 (0.25%) Docker
6 3 (0.25%) Microsoft Virtual Server
6 3 (0.25%) Virtual Servers
7 2 (0.17%) vSphere
8 1 (0.083%) BitLocker
Systems Management
1 76 (6.31%) Microsoft Intune
2 17 (1.41%) SCCM
3 7 (0.58%) Single Sign-On
4 6 (0.50%) Kibana
5 4 (0.33%) Jamf Pro
6 2 (0.17%) Grafana
7 1 (0.083%) Autotask
7 1 (0.083%) Cisco CUCM
7 1 (0.083%) Failover Clustering
7 1 (0.083%) FortiGate
7 1 (0.083%) Microsoft Clustering
7 1 (0.083%) Terraform
Vendors
1 420 (34.85%) Microsoft
2 55 (4.56%) ServiceNow
3 39 (3.24%) Oracle
4 25 (2.07%) VMware
5 24 (1.99%) iManage
6 20 (1.66%) Cisco
6 20 (1.66%) Citrix
6 20 (1.66%) SAP
7 17 (1.41%) Apple
8 15 (1.24%) Starlink
9 13 (1.08%) Epicor
9 13 (1.08%) Google
9 13 (1.08%) Salesforce
10 12 (1.00%) Aderant
10 12 (1.00%) IBM
10 12 (1.00%) IFS
10 12 (1.00%) Meraki
10 12 (1.00%) Sage
11 11 (0.91%) Polycom
12 10 (0.83%) SolarWinds