Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 22 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
22 Jun 2026
Same period 2025 Same period 2024
Rank 150 142 187
Rank change year-on-year -8 +45 +55
Permanent jobs requiring a Support Analyst 1,103 986 1,386
As % of all permanent jobs in England 1.31% 2.46% 1.45%
As % of the Job Titles category 1.39% 2.74% 1.53%
Number of salaries quoted 897 839 1,108
10th Percentile £26,000 £25,000 £24,175
25th Percentile £29,750 £28,000 £27,500
Median annual salary (50th Percentile) £35,000 £33,500 £35,000
Median % change year-on-year +4.48% -4.29% +1.21%
75th Percentile £41,500 £46,250 £47,500
90th Percentile £47,500 £57,500 £62,250
UK median annual salary £35,000 £33,500 £35,000
% change year-on-year +4.48% -4.29% +2.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 79,179 36,002 90,573
% of permanent jobs with a recognized job title 94.10% 89.97% 94.62%
Number of salaries quoted 55,726 21,020 67,065
10th Percentile £30,000 £28,822 £28,500
25th Percentile £40,000 £39,000 £38,500
Median annual salary (50th Percentile) £57,500 £57,500 £52,500
Median % change year-on-year - +9.52% -12.86%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £96,250 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 22 June 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 22 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +40 311 £32,500 -7.14% 37
North of England +1 220 £35,000 +22.81% 20
London -55 201 £41,000 -13.68% 30
Midlands -25 149 £33,500 +11.67% 14
South West -30 135 £32,500 +4.84% 15
Yorkshire -11 120 £35,000 +22.81% 5
North West +27 99 £35,000 +6.46% 13
East of England -25 87 £30,000 +1.69% 11
West Midlands -21 81 £34,250 +3.79% 4
East Midlands -17 68 £33,500 +13.56% 10
North East -68 1 £43,500 +27.94% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 22 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 394 (35.72%) Microsoft
2 341 (30.92%) Windows
3 319 (28.92%) Microsoft 365
4 248 (22.48%) Problem-Solving
5 225 (20.40%) Active Directory
6 218 (19.76%) SQL
7 174 (15.78%) ITIL
8 168 (15.23%) Azure
9 154 (13.96%) Customer Service
10 149 (13.51%) Continuous Improvement
11 129 (11.70%) ERP
12 120 (10.88%) Microsoft Office
13 108 (9.79%) ITSM
14 106 (9.61%) Degree
15 96 (8.70%) Windows Server
16 88 (7.98%) Windows 10
17 86 (7.80%) Entra ID
18 81 (7.34%) Service Management
19 79 (7.16%) Process Improvement
19 79 (7.16%) SharePoint
20 77 (6.98%) Power Platform
21 73 (6.62%) SQL Server
22 69 (6.26%) Microsoft Exchange
23 66 (5.98%) Business Intelligence
24 64 (5.80%) Change Management
25 61 (5.53%) SLA
26 59 (5.35%) Microsoft Excel
27 58 (5.26%) Microsoft Intune
28 54 (4.90%) JIRA
29 53 (4.81%) Incident Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 79 (7.16%) SharePoint
2 69 (6.26%) Microsoft Exchange
3 25 (2.27%) IIS
4 12 (1.09%) Confluence
5 11 (1.00%) Skype for Business
6 5 (0.45%) CMS
7 3 (0.27%) SAS
8 2 (0.18%) Tomcat
Applications
1 120 (10.88%) Microsoft Office
2 59 (5.35%) Microsoft Excel
3 22 (1.99%) Microsoft PowerPoint
4 3 (0.27%) Photoshop
5 1 (0.091%) Siemens NX
Business Applications
1 21 (1.90%) Dynamics CRM
2 15 (1.36%) NEC Housing
3 13 (1.18%) Dynamics AX
3 13 (1.18%) Unit4 Business World
4 11 (1.00%) Oracle Retail
4 11 (1.00%) Visualfiles
5 10 (0.91%) Elite 3E
6 8 (0.73%) NetSuite
6 8 (0.73%) Oracle Financials
7 6 (0.54%) Endur
7 6 (0.54%) Magento
7 6 (0.54%) Oracle EBS
8 5 (0.45%) Dynamics NAV
8 5 (0.45%) SAP Business One
8 5 (0.45%) Shopify
9 4 (0.36%) Dynamics GP
9 4 (0.36%) Infor M3
9 4 (0.36%) JDE World
9 4 (0.36%) Oracle Assets
9 4 (0.36%) Oracle Receivables
Cloud Services
1 319 (28.92%) Microsoft 365
2 168 (15.23%) Azure
3 86 (7.80%) Entra ID
4 77 (6.98%) Power Platform
5 50 (4.53%) Dynamics 365
6 46 (4.17%) SaaS
7 40 (3.63%) OneDrive
8 25 (2.27%) Power Automate
9 21 (1.90%) PowerApps
10 17 (1.54%) AWS
11 13 (1.18%) Microsoft Copilot
12 11 (1.00%) IaaS
12 11 (1.00%) PaaS
13 10 (0.91%) ClickUp
14 8 (0.73%) Boomi
14 8 (0.73%) dbt
14 8 (0.73%) Google Workspace
14 8 (0.73%) iPaaS
14 8 (0.73%) Workato
15 7 (0.63%) GCP
Communications & Networking
1 50 (4.53%) DNS
2 45 (4.08%) DHCP
2 45 (4.08%) VPN
3 40 (3.63%) Firewall
4 31 (2.81%) TCP/IP
5 30 (2.72%) WAN
6 26 (2.36%) VoIP
7 20 (1.81%) Broadband
7 20 (1.81%) Unified Communications
8 19 (1.72%) LAN
8 19 (1.72%) Wi-Fi
9 16 (1.45%) 4G
10 15 (1.36%) VLAN
11 11 (1.00%) Skype
11 11 (1.00%) WebEx
12 9 (0.82%) Wireless
13 7 (0.63%) Network Security
14 6 (0.54%) Structured Cabling
15 5 (0.45%) SD-WAN
15 5 (0.45%) WinSCP
Database & Business Intelligence
1 73 (6.62%) SQL Server
2 53 (4.81%) Power BI
3 22 (1.99%) Crystal Reports
4 18 (1.63%) Relational Database
5 13 (1.18%) SQL Server Integration Services
5 13 (1.18%) SQL Server Reporting Services
6 10 (0.91%) Metabase
7 8 (0.73%) Data Warehouse
7 8 (0.73%) PostgreSQL
8 7 (0.63%) BusinessObjects
8 7 (0.63%) Power Query
9 5 (0.45%) Oracle Reports
10 4 (0.36%) Db2
10 4 (0.36%) MySQL
11 3 (0.27%) Oracle Database
12 2 (0.18%) Azure SQL Database
13 1 (0.091%) SQL Server Analysis Services
Development Applications
1 54 (4.90%) JIRA
2 10 (0.91%) Visual Studio
3 5 (0.45%) Git
4 4 (0.36%) Eclipse
5 2 (0.18%) LabVIEW
5 2 (0.18%) Oracle Forms
5 2 (0.18%) Rational Rhapsody
5 2 (0.18%) Toad
6 1 (0.091%) SQL Server Management Studio (SSMS)
General
1 313 (28.38%) Social Skills
2 170 (15.41%) Finance
3 118 (10.70%) Analytical Skills
4 84 (7.62%) Manufacturing
5 73 (6.62%) Legal
6 72 (6.53%) Law
7 55 (4.99%) Retail
8 47 (4.26%) Documentation Skills
8 47 (4.26%) Organisational Skills
9 27 (2.45%) Telecoms
10 20 (1.81%) Advertising
11 18 (1.63%) Banking
12 11 (1.00%) Local Government
13 10 (0.91%) Legal Technology
14 8 (0.73%) International Banking
15 7 (0.63%) Automotive
15 7 (0.63%) Back Office
15 7 (0.63%) General Ledger
15 7 (0.63%) Inclusion and Diversity
15 7 (0.63%) Marketing
Libraries, Frameworks & Software Standards
1 21 (1.90%) .NET
2 18 (1.63%) Web Services
3 16 (1.45%) XML
4 14 (1.27%) Middleware
5 11 (1.00%) CSS
5 11 (1.00%) HTML
6 8 (0.73%) REST
7 5 (0.45%) .NET Framework
7 5 (0.45%) SOAP
8 4 (0.36%) EDI
8 4 (0.36%) Elastic Stack
8 4 (0.36%) JSON
9 3 (0.27%) Kafka
10 2 (0.18%) 802.1X
10 2 (0.18%) FIX Protocol
11 1 (0.091%) SAP CAF
11 1 (0.091%) XSL
Miscellaneous
1 63 (5.71%) Onboarding
2 51 (4.62%) Driving Licence
3 38 (3.45%) Video Conferencing
4 25 (2.27%) Analytical Mindset
4 25 (2.27%) Management Information System
5 22 (1.99%) Client/Server
6 16 (1.45%) Self-Motivation
7 12 (1.09%) NHS
8 10 (0.91%) Hybrid Cloud
8 10 (0.91%) Low-Code
9 9 (0.82%) Renewable Energy
10 8 (0.73%) Housing Association
11 7 (0.63%) EPoS
12 6 (0.54%) Data Structures
12 6 (0.54%) Enterprise Software
12 6 (0.54%) Manufacturing Execution System
12 6 (0.54%) Operational Technology
13 5 (0.45%) Data Protection Act
13 5 (0.45%) Legacy Systems
14 4 (0.36%) IoT
Operating Systems
1 341 (30.92%) Windows
2 96 (8.70%) Windows Server
3 88 (7.98%) Windows 10
4 37 (3.35%) Android
5 25 (2.27%) Linux
6 17 (1.54%) Windows Server 2019
7 10 (0.91%) Apple iOS
7 10 (0.91%) Mac OS
8 2 (0.18%) Unix
9 1 (0.091%) Windows Server 2012
Processes & Methodologies
1 248 (22.48%) Problem-Solving
2 174 (15.78%) ITIL
3 154 (13.96%) Customer Service
4 149 (13.51%) Continuous Improvement
5 129 (11.70%) ERP
6 108 (9.79%) ITSM
7 81 (7.34%) Service Management
8 79 (7.16%) Process Improvement
9 66 (5.98%) Business Intelligence
10 64 (5.80%) Change Management
11 53 (4.81%) Incident Management
12 47 (4.26%) CRM
13 44 (3.99%) Service Delivery
14 42 (3.81%) Cybersecurity
15 35 (3.17%) Data Analysis
15 35 (3.17%) Data Management
16 33 (2.99%) Computer Science
16 33 (2.99%) Workflow
17 31 (2.81%) User Acceptance Testing
18 30 (2.72%) Stakeholder Engagement
Programming Languages
1 218 (19.76%) SQL
2 34 (3.08%) PowerShell
3 24 (2.18%) C#
4 19 (1.72%) JavaScript
5 14 (1.27%) T-SQL
6 12 (1.09%) Python
7 10 (0.91%) PL/SQL
8 7 (0.63%) PHP
8 7 (0.63%) VB.NET
9 4 (0.36%) Delphi
9 4 (0.36%) Pascal
10 3 (0.27%) VBA
11 2 (0.18%) Java
11 2 (0.18%) Tcl
12 1 (0.091%) R
Qualifications
1 106 (9.61%) Degree
2 46 (4.17%) A+ Certification
3 44 (3.99%) Security Cleared
4 33 (2.99%) Microsoft Certification
5 22 (1.99%) SC Cleared
6 15 (1.36%) Microsoft Certified Professional
7 9 (0.82%) Computer Science Degree
8 7 (0.63%) HNC
9 6 (0.54%) DV Cleared
9 6 (0.54%) MBCS
10 4 (0.36%) CCNA
10 4 (0.36%) Cisco Certification
10 4 (0.36%) ITIL Foundation Certificate
11 3 (0.27%) Azure Certification
11 3 (0.27%) ITIL Certification
11 3 (0.27%) MCSA
12 2 (0.18%) BPSS Clearance
12 2 (0.18%) Oracle Certification
13 1 (0.091%) DBS Check
13 1 (0.091%) MCSE
Quality Assurance & Compliance
1 61 (5.53%) SLA
2 22 (1.99%) ISO/IEC 27001
3 18 (1.63%) Cyber Essentials
4 16 (1.45%) Data Quality
5 7 (0.63%) Cyber Essentials PLUS
6 6 (0.54%) QA
7 5 (0.45%) GDPR
8 4 (0.36%) Accessibility
8 4 (0.36%) Actionable Recommendations
9 2 (0.18%) PCI DSS
10 1 (0.091%) DICOM
10 1 (0.091%) PMO
System Software
1 225 (20.40%) Active Directory
2 17 (1.54%) Hyper-V
3 14 (1.27%) VMware Infrastructure
4 6 (0.54%) Firmware
4 6 (0.54%) Virtual Desktop
5 5 (0.45%) XenApp
6 3 (0.27%) BitLocker
6 3 (0.27%) Docker
6 3 (0.27%) Microsoft Virtual Server
6 3 (0.27%) Virtual Servers
7 1 (0.091%) vSphere
Systems Management
1 58 (5.26%) Microsoft Intune
2 23 (2.09%) SCCM
3 7 (0.63%) Single Sign-On
4 6 (0.54%) Kibana
5 2 (0.18%) Jamf Pro
6 1 (0.091%) Autotask
6 1 (0.091%) FortiGate
6 1 (0.091%) Terraform
Vendors
1 394 (35.72%) Microsoft
2 43 (3.90%) ServiceNow
3 31 (2.81%) Oracle
4 25 (2.27%) iManage
5 21 (1.90%) VMware
6 19 (1.72%) SAP
7 17 (1.54%) Citrix
8 16 (1.45%) Starlink
9 14 (1.27%) Cisco
10 13 (1.18%) Apple
11 11 (1.00%) Google
11 11 (1.00%) IBM
11 11 (1.00%) Salesforce
12 10 (0.91%) IFS
12 10 (0.91%) Intapp
13 9 (0.82%) Aderant
13 9 (0.82%) HubSpot
13 9 (0.82%) IBM Sterling
13 9 (0.82%) SolarWinds
14 8 (0.73%) Northgate