Period
to 16 December 2017

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in England during the 6 months to 16 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > England
6 months to
16 Dec 2017
Same period 2016 Same period 2015
Rank 127 101 86
Rank change year-on-year -26 -15 -5
Permanent jobs requiring a Support Analyst 4383 5124 6455
As % of all permanent IT jobs advertised in England 2.63% 2.93% 3.19%
As % of the Job Titles category 2.74% 3.03% 3.31%
Number of salaries quoted 3800 4528 5705
England median annual salary £30,000 £32,000 £32,500
Median salary % change year-on-year -6.25% -1.54% +3.17%
10th Percentile £21,000 £21,250 £21,000
90th Percentile £51,250 £50,000 £60,000
UK median annual salary £30,000 £31,500 £32,500
% change year-on-year -4.76% -3.08% +4.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 160021 168857 195309
% of permanent IT jobs with a recognized job title 95.88% 96.54% 96.55%
Number of salaries quoted 129788 142085 164518
England median annual salary £50,000 £47,500 £47,000
Median salary % change year-on-year +5.26% +1.06% +4.44%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £49,000 £47,500 £45,000
% change year-on-year +3.16% +5.56% -

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Support Analyst in England over the 6 months to 16 December 2017.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 16 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -22 1784 £37,500 +4.17% 103
South East -7 946 £27,500 -5.17% 44
North of England -65 534 £27,000 -2.70% 31
Midlands +5 488 £26,000 -10.34% 27
East of England -30 321 £32,500 +6.56% 10
South West +8 311 £26,000 -5.45% 16
West Midlands -8 280 £26,000 -9.57% 13
Yorkshire -42 258 £26,000 -2.80% 9
North West -35 247 £27,500 -8.33% 22
East Midlands +33 208 £25,000 -16.67% 14
North East -35 29 £36,000 +20.00%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 December 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Support Analyst in the job title.

1 2133 (48.67%) Windows
2 1716 (39.15%) Microsoft
3 1449 (33.06%) SQL
4 1246 (28.43%) Active Directory
5 1058 (24.14%) Finance
6 1044 (23.82%) ITIL
7 885 (20.19%) Microsoft Office
8 838 (19.12%) Windows Server
9 650 (14.83%) SQL Server
10 631 (14.40%) Windows 7
11 606 (13.83%) VMware
12 562 (12.82%) Office 365
13 534 (12.18%) Linux
14 482 (11.00%) Unix
14 482 (11.00%) MS Exchange
15 463 (10.56%) Oracle
16 449 (10.24%) Degree
17 433 (9.88%) Citrix
18 396 (9.03%) SLA
19 390 (8.90%) Banking
20 388 (8.85%) Windows Server 2008
21 385 (8.78%) Windows 10
22 375 (8.56%) VMware Infrastructure
23 371 (8.46%) Analytical Skills
24 359 (8.19%) Windows Server 2012
25 312 (7.12%) Cisco
26 306 (6.98%) CRM
27 303 (6.91%) SharePoint
28 300 (6.84%) Firewall
29 283 (6.46%) TCP/IP

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 482 (11.00%) MS Exchange
2 303 (6.91%) SharePoint
3 260 (5.93%) IIS
4 175 (3.99%) Exchange Server 2010
5 108 (2.46%) Tomcat
6 105 (2.40%) Exchange Server 2013
7 95 (2.17%) Skype for Business
8 84 (1.92%) Apache
9 59 (1.35%) Blackberry Enterprise Server
10 58 (1.32%) JBoss
11 42 (0.96%) Exchange Server 2007
12 23 (0.52%) BizTalk Server
12 23 (0.52%) WebSphere
13 22 (0.50%) Confluence
13 22 (0.50%) WebLogic
14 20 (0.46%) IBM Notes
15 17 (0.39%) SharePoint Server
16 16 (0.37%) CMS
16 16 (0.37%) Exchange Server 2003
17 15 (0.34%) SharePoint 2013
Applications
1 885 (20.19%) Microsoft Office
2 230 (5.25%) Microsoft Excel
3 97 (2.21%) Microsoft PowerPoint
4 49 (1.12%) MS Visio
5 10 (0.23%) Adobe Creative Suite
5 10 (0.23%) InfoPath
6 7 (0.16%) Acrobat
7 4 (0.091%) AutoCAD
8 3 (0.068%) Adobe Captivate
8 3 (0.068%) HipChat
9 2 (0.046%) CATIA
9 2 (0.046%) Maya
9 2 (0.046%) Microsoft Project
9 2 (0.046%) Revit
9 2 (0.046%) Siemens NX
10 1 (0.023%) Adobe Illustrator
10 1 (0.023%) CINEMA 4D
10 1 (0.023%) InDesign
10 1 (0.023%) Photoshop
10 1 (0.023%) Windchill
Business Applications
1 134 (3.06%) Dynamics CRM
2 84 (1.92%) Oracle EBS
3 70 (1.60%) Dynamics NAV
4 66 (1.51%) Dynamics AX
5 53 (1.21%) ION MarketView
6 41 (0.94%) Oracle EBS R12
7 32 (0.73%) Oracle Financials
8 30 (0.68%) Oracle 11i
9 29 (0.66%) SAP FI
10 28 (0.64%) SAP CO
10 28 (0.64%) SAP FI/CO
11 23 (0.52%) SAP SD
12 20 (0.46%) SAP MM
13 17 (0.39%) Oracle Payroll
13 17 (0.39%) SAP EWM
14 16 (0.37%) Oracle Cash Management
14 16 (0.37%) Oracle HRMS
15 15 (0.34%) Eloqua
15 15 (0.34%) NetSuite
16 14 (0.32%) Eikon
Cloud Services
1 562 (12.82%) Office 365
2 230 (5.25%) Microsoft Azure
3 120 (2.74%) Amazon AWS
4 64 (1.46%) SaaS
5 32 (0.73%) Mimecast
6 31 (0.71%) Cloud Computing
7 24 (0.55%) IaaS
8 23 (0.52%) OneDrive
9 20 (0.46%) PaaS
10 14 (0.32%) G Suite
11 11 (0.25%) Adobe Analytics
12 5 (0.11%) Adobe Creative Cloud
13 4 (0.091%) AWS CloudFormation
13 4 (0.091%) Azure Active Directory
13 4 (0.091%) Dynamics 365
13 4 (0.091%) Virtual Private Cloud
13 4 (0.091%) Yammer
14 3 (0.068%) iPaaS
14 3 (0.068%) Slack
15 2 (0.046%) Salesforce Sales Cloud
Communications & Networking
1 300 (6.84%) Firewall
2 283 (6.46%) TCP/IP
3 264 (6.02%) DNS
4 233 (5.32%) DHCP
4 233 (5.32%) LAN
5 212 (4.84%) WAN
6 141 (3.22%) VoIP
7 136 (3.10%) VPN
8 101 (2.30%) SAN
9 93 (2.12%) Internet
10 75 (1.71%) Skype
11 65 (1.48%) Wireless
12 63 (1.44%) VLAN
13 59 (1.35%) Wi-Fi
14 57 (1.30%) Remote Desktop
15 51 (1.16%) SSL
16 38 (0.87%) FTP
17 28 (0.64%) Network Security
18 25 (0.57%) Cisco IOS
19 23 (0.52%) WLAN
Database & Business Intelligence
1 650 (14.83%) SQL Server
2 107 (2.44%) SQL Server Reporting Services
3 97 (2.21%) SQL Server 2008
4 83 (1.89%) MySQL
5 70 (1.60%) Crystal Reports
6 67 (1.53%) Oracle Database
7 61 (1.39%) SQL Server Integration Services
8 42 (0.96%) Relational Database
8 42 (0.96%) SQL Server 2005
9 41 (0.94%) SQL Server 2012
10 34 (0.78%) Data Warehouse
11 31 (0.71%) SQLPlus
12 24 (0.55%) Oracle Reports
13 19 (0.43%) BusinessObjects
13 19 (0.43%) SQL Server Analysis Services
14 18 (0.41%) RDBMS
15 17 (0.39%) Blockchain
16 16 (0.37%) MS Access
17 15 (0.34%) SQL Server 2014
18 13 (0.30%) SQL Server 2016
Development Applications
1 68 (1.55%) JIRA
2 20 (0.46%) Oracle Forms
2 20 (0.46%) Talend Open Studio
3 17 (0.39%) Team Foundation Server
4 14 (0.32%) Visual Studio
5 12 (0.27%) SQL Server Management Studio (SSMS)
6 11 (0.25%) Eclipse
6 11 (0.25%) JConsole
6 11 (0.25%) Subversion
6 11 (0.25%) VisualVM
7 9 (0.21%) FrontPage
7 9 (0.21%) Git (software)
8 5 (0.11%) Jenkins
8 5 (0.11%) PROIV
8 5 (0.11%) Selenium
9 4 (0.091%) SoapUI
10 3 (0.068%) Hudson
10 3 (0.068%) MSBuild
10 3 (0.068%) Octopus Deploy
10 3 (0.068%) TeamCity
General
1 1058 (24.14%) Finance
2 390 (8.90%) Banking
3 222 (5.07%) Front Office
4 197 (4.49%) Law
5 193 (4.40%) Investment Banking
6 188 (4.29%) Retail
7 157 (3.58%) Legal
8 138 (3.15%) Retail Banking
9 122 (2.78%) Manufacturing
10 94 (2.14%) Telecoms
11 81 (1.85%) Back Office
12 72 (1.64%) Marketing
13 45 (1.03%) Advertising
14 44 (1.00%) Games
15 37 (0.84%) French Language
16 36 (0.82%) Private Banking
17 35 (0.80%) Financial Institution
17 35 (0.80%) German Language
18 28 (0.64%) Corporate Banking
19 22 (0.50%) Publishing
Libraries, Frameworks & Software Standards
1 245 (5.59%) .NET
2 148 (3.38%) HTML
3 111 (2.53%) XML
4 103 (2.35%) Web Services
5 97 (2.21%) CSS
6 94 (2.14%) FIX Protocol
7 86 (1.96%) J2EE
8 47 (1.07%) ASP.NET
9 38 (0.87%) EDI
10 32 (0.73%) jQuery
11 30 (0.68%) Middleware
12 29 (0.66%) XSLT
13 28 (0.64%) SOAP
14 27 (0.62%) .NET Framework
15 24 (0.55%) JSON
16 20 (0.46%) Hibernate
16 20 (0.46%) Software Packaging
17 18 (0.41%) ASP.NET MVC
17 18 (0.41%) Spring
17 18 (0.41%) XHTML
Miscellaneous
1 371 (8.46%) Analytical Skills
2 206 (4.70%) Computer Science
3 127 (2.90%) Management Information System
4 116 (2.65%) Foreign Exchange (FX)
5 111 (2.53%) Blackberry
6 106 (2.42%) Driving Licence
7 75 (1.71%) Equities
8 73 (1.67%) Data Centre
9 71 (1.62%) iPhone
10 60 (1.37%) iPad
11 59 (1.35%) Client/Server
12 57 (1.30%) Video Conferencing
13 55 (1.25%) Enterprise Software
14 54 (1.23%) Fixed Income
15 52 (1.19%) Smartphone
16 44 (1.00%) Derivative
17 43 (0.98%) Hedge funds
18 38 (0.87%) Enterprise Storage
19 37 (0.84%) EPoS
19 37 (0.84%) Fintech
Operating Systems
1 2133 (48.67%) Windows
2 838 (19.12%) Windows Server
3 631 (14.40%) Windows 7
4 534 (12.18%) Linux
5 482 (11.00%) Unix
6 388 (8.85%) Windows Server 2008
7 385 (8.78%) Windows 10
8 359 (8.19%) Windows Server 2012
9 250 (5.70%) Windows 8
10 122 (2.78%) Windows Server 2003
11 92 (2.10%) Mac OS X
12 90 (2.05%) Android
13 81 (1.85%) Apple iOS
14 70 (1.60%) Windows XP
15 58 (1.32%) Red Hat Enterprise Linux
16 39 (0.89%) Mac OS
17 35 (0.80%) AIX
17 35 (0.80%) Solaris
18 21 (0.48%) CentOS
19 17 (0.39%) Windows Vista
Processes & Methodologies
1 1044 (23.82%) ITIL
2 306 (6.98%) CRM
3 250 (5.70%) Asset Management
4 236 (5.38%) Process Improvement
5 216 (4.93%) Incident Management
6 204 (4.65%) Problem Management
7 195 (4.45%) Change Management
8 187 (4.27%) ERP
9 185 (4.22%) Service Delivery
10 151 (3.45%) Wealth Management
11 150 (3.42%) Service Management
12 139 (3.17%) Root Cause Analysis
13 127 (2.90%) Project Management
14 126 (2.87%) Business Intelligence
15 119 (2.72%) Agile Software Development
16 116 (2.65%) Disaster Recovery
17 114 (2.60%) E-Commerce
18 104 (2.37%) User Acceptance Testing
19 98 (2.24%) Investment Management
19 98 (2.24%) Release Management
Programming Languages
1 1449 (33.06%) SQL
2 279 (6.37%) Java
3 213 (4.86%) C#
4 181 (4.13%) PowerShell
5 148 (3.38%) T-SQL
6 145 (3.31%) JavaScript
7 84 (1.92%) Perl
8 80 (1.83%) Python
9 77 (1.76%) PL/SQL
10 69 (1.57%) Shell Script
11 66 (1.51%) VB
12 45 (1.03%) VBA
13 37 (0.84%) Bash Shell
13 37 (0.84%) PHP
14 33 (0.75%) C
15 23 (0.52%) RPG
16 22 (0.50%) C++
17 18 (0.41%) ABAP
18 13 (0.30%) VB.NET
19 10 (0.23%) VBScript
Qualifications
1 449 (10.24%) Degree
2 251 (5.73%) Microsoft Certification
3 118 (2.69%) Cisco Certification
4 116 (2.65%) Security Cleared
5 111 (2.53%) MCSE
6 109 (2.49%) CCNA
7 108 (2.46%) MCP
8 99 (2.26%) ITIL Certification
9 93 (2.12%) MCSA
10 91 (2.08%) Computer Science Degree
11 70 (1.60%) SC Cleared
12 60 (1.37%) A+ Certification
13 42 (0.96%) ITIL Foundation Certificate
14 32 (0.73%) MCITP
15 23 (0.52%) CCNP
16 22 (0.50%) MCDST
17 15 (0.34%) HNC
18 11 (0.25%) CISSP
19 10 (0.23%) CESG Certified Professional
19 10 (0.23%) CISM
Quality Assurance & Compliance
1 396 (9.03%) SLA
2 66 (1.51%) QA
3 35 (0.80%) Data Quality
4 25 (0.57%) ISO/IEC 27001
5 16 (0.37%) SEPA
6 14 (0.32%) GDPR
7 12 (0.27%) COBIT
8 11 (0.25%) Sarbanes-Oxley
9 10 (0.23%) Cyber Essentials
9 10 (0.23%) PCI DSS
10 8 (0.18%) ISO/IEC 20000
11 7 (0.16%) PMO
12 6 (0.14%) BS25999
12 6 (0.14%) GxP
12 6 (0.14%) Solvency II
13 5 (0.11%) ISO 9001
14 1 (0.023%) BS7666
14 1 (0.023%) EMIR
14 1 (0.023%) MiFID
14 1 (0.023%) P3O
System Software
1 1246 (28.43%) Active Directory
2 375 (8.56%) VMware Infrastructure
3 155 (3.54%) Hyper-V
4 76 (1.73%) XenApp
5 73 (1.67%) vSphere
6 43 (0.98%) VMware ESXi
7 36 (0.82%) Virtual Desktop
8 30 (0.68%) XenDesktop
9 29 (0.66%) Terminal Services
10 24 (0.55%) Virtual Machines
11 19 (0.43%) Microsoft App-V
12 18 (0.41%) Virtual Servers
13 13 (0.30%) XenServer
14 12 (0.27%) Docker
14 12 (0.27%) VMware Workstation
15 11 (0.25%) BitLocker
16 10 (0.23%) KVM
17 8 (0.18%) DFS Replication
18 7 (0.16%) VMware Server
19 6 (0.14%) Terminal Server
Systems Management
1 231 (5.27%) SCCM
2 44 (1.00%) WSUS
3 40 (0.91%) Backup Exec
4 33 (0.75%) SCOM
5 30 (0.68%) vCenter Server
6 26 (0.59%) Puppet
7 25 (0.57%) Oracle Enterprise Manager
8 24 (0.55%) Tivoli
9 21 (0.48%) Ansible
10 20 (0.46%) Opscode Chef
11 18 (0.41%) BMC PATROL
12 17 (0.39%) ServiceCenter
13 15 (0.34%) Cisco CUCM
13 15 (0.34%) Control-M
13 15 (0.34%) ITRS Geneos
13 15 (0.34%) Nagios
14 14 (0.32%) Microsoft Intune
15 12 (0.27%) Norton AntiVirus
15 12 (0.27%) Opsview
15 12 (0.27%) Systems Management Server (SMS)
Vendors
1 1716 (39.15%) Microsoft
2 606 (13.83%) VMware
3 463 (10.56%) Oracle
4 433 (9.88%) Citrix
5 312 (7.12%) Cisco
6 191 (4.36%) SAP
7 139 (3.17%) Apple
8 89 (2.03%) iManage
9 84 (1.92%) HP
10 74 (1.69%) Dell
11 73 (1.67%) IBM
12 65 (1.48%) Sybase
13 60 (1.37%) Adobe
13 60 (1.37%) ION Trading
14 59 (1.35%) NetApp
14 59 (1.35%) Remedy
15 53 (1.21%) Salesforce.com
16 51 (1.16%) Red Hat
17 50 (1.14%) Bloomberg
18 46 (1.05%) Veeam