Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 4 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Aug 2026
Same period 2025 Same period 2024
Rank 155 126 210
Rank change year-on-year -29 +84 -5
Permanent jobs requiring a Support Analyst 1,197 1,129 954
As % of all permanent jobs in England 1.30% 2.59% 1.31%
As % of the Job Titles category 1.38% 2.86% 1.38%
Number of salaries quoted 1,003 965 722
10th Percentile £26,250 £25,500 £24,000
25th Percentile £30,000 £28,000 £28,063
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £43,750 £46,250 £45,000
90th Percentile £48,750 £56,500 £67,500
UK median annual salary £35,000 £34,500 £35,000
% change year-on-year +1.45% -1.43% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 86,607 39,531 69,172
% of permanent jobs with a recognized job title 94.25% 90.70% 94.80%
Number of salaries quoted 60,800 23,934 47,658
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,925 £75,000 £72,500
90th Percentile £97,500 £96,250 £92,500
UK median annual salary £55,000 £55,000 £55,000
% change year-on-year - - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 4 August 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 4 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +36 306 £32,500 -7.14% 29
North of England -4 240 £35,000 +22.81% 28
London -63 223 £42,500 -10.53% 27
Midlands -39 173 £35,000 +7.69% 18
South West -37 139 £32,500 - 6
North West +34 130 £34,000 +3.42% 17
East of England -22 116 £30,000 +1.69% 16
Yorkshire -31 107 £35,000 +22.81% 9
East Midlands -20 97 £35,000 +18.64% 8
West Midlands -46 76 £37,500 +11.94% 10
North East -74 3 £30,000 -3.23% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 4 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 413 (34.50%) Microsoft
2 370 (30.91%) Windows
3 339 (28.32%) Microsoft 365
4 311 (25.98%) Problem-Solving
5 244 (20.38%) SQL
6 229 (19.13%) Active Directory
7 186 (15.54%) ITIL
8 180 (15.04%) Continuous Improvement
9 170 (14.20%) Azure
10 162 (13.53%) Customer Service
11 137 (11.45%) ERP
12 117 (9.77%) Windows Server
13 114 (9.52%) ITSM
14 110 (9.19%) Microsoft Office
15 96 (8.02%) Entra ID
16 94 (7.85%) Service Management
17 92 (7.69%) Degree
18 89 (7.44%) SharePoint
19 77 (6.43%) SQL Server
19 77 (6.43%) Windows 10
20 76 (6.35%) Microsoft Exchange
21 73 (6.10%) Business Intelligence
22 71 (5.93%) Microsoft Intune
23 70 (5.85%) Power Platform
24 66 (5.51%) Process Improvement
25 64 (5.35%) Microsoft Excel
26 62 (5.18%) Incident Management
27 56 (4.68%) SaaS
27 56 (4.68%) ServiceNow
28 55 (4.59%) Service Delivery

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 89 (7.44%) SharePoint
2 76 (6.35%) Microsoft Exchange
3 26 (2.17%) IIS
4 12 (1.00%) Skype for Business
5 5 (0.42%) Confluence
6 4 (0.33%) CMS
7 3 (0.25%) SAS
8 2 (0.17%) Tomcat
9 1 (0.084%) Blackberry Enterprise Server
Applications
1 110 (9.19%) Microsoft Office
2 64 (5.35%) Microsoft Excel
3 21 (1.75%) Microsoft PowerPoint
4 3 (0.25%) Photoshop
5 1 (0.084%) Revit
5 1 (0.084%) Siemens NX
Business Applications
1 18 (1.50%) Dynamics CRM
2 14 (1.17%) Oracle Retail
2 14 (1.17%) Visualfiles
3 13 (1.09%) Unit4 Business World
4 11 (0.92%) NetSuite
5 10 (0.84%) Oracle Financials
6 9 (0.75%) Elite 3E
7 8 (0.67%) Dynamics AX
7 8 (0.67%) Oracle EBS
8 6 (0.50%) Infor M3
8 6 (0.50%) Oracle Assets
8 6 (0.50%) Oracle Receivables
9 5 (0.42%) NEC Housing
9 5 (0.42%) SAP Business One
9 5 (0.42%) Shopify
10 4 (0.33%) JDE OneWorld
10 4 (0.33%) JDE World
10 4 (0.33%) Oracle Applications
10 4 (0.33%) Oracle EBS R12
10 4 (0.33%) Oracle Procure-to-Pay
Cloud Services
1 339 (28.32%) Microsoft 365
2 170 (14.20%) Azure
3 96 (8.02%) Entra ID
4 70 (5.85%) Power Platform
5 56 (4.68%) SaaS
6 52 (4.34%) Dynamics 365
7 43 (3.59%) OneDrive
8 21 (1.75%) Power Automate
8 21 (1.75%) PowerApps
9 15 (1.25%) AWS
9 15 (1.25%) Microsoft Copilot
10 11 (0.92%) IaaS
10 11 (0.92%) PaaS
11 10 (0.84%) ClickUp
12 9 (0.75%) Google Workspace
13 8 (0.67%) Boomi
13 8 (0.67%) GCP
13 8 (0.67%) iPaaS
13 8 (0.67%) Workato
14 7 (0.58%) Mimecast
Communications & Networking
1 43 (3.59%) DNS
1 43 (3.59%) Firewall
1 43 (3.59%) WAN
2 40 (3.34%) VPN
3 39 (3.26%) DHCP
4 37 (3.09%) TCP/IP
5 28 (2.34%) LAN
6 26 (2.17%) Wi-Fi
7 25 (2.09%) Unified Communications
7 25 (2.09%) VoIP
8 18 (1.50%) Broadband
9 16 (1.34%) 4G
10 15 (1.25%) VLAN
11 13 (1.09%) WebEx
12 12 (1.00%) Skype
13 11 (0.92%) SD-WAN
14 8 (0.67%) Wireless
15 7 (0.58%) Network Security
16 6 (0.50%) MPLS
16 6 (0.50%) Structured Cabling
Database & Business Intelligence
1 77 (6.43%) SQL Server
2 49 (4.09%) Power BI
3 27 (2.26%) Crystal Reports
4 14 (1.17%) Relational Database
5 12 (1.00%) SQL Server Integration Services
5 12 (1.00%) SQL Server Reporting Services
6 7 (0.58%) BusinessObjects
6 7 (0.58%) Data Warehouse
6 7 (0.58%) PostgreSQL
6 7 (0.58%) Power Query
7 6 (0.50%) Metabase
8 5 (0.42%) MySQL
9 4 (0.33%) Db2
9 4 (0.33%) Oracle Reports
10 3 (0.25%) Oracle Database
11 2 (0.17%) Qlik Sense
11 2 (0.17%) Tableau
12 1 (0.084%) SQL Server Analysis Services
Development Applications
1 46 (3.84%) JIRA
2 6 (0.50%) Visual Studio
3 4 (0.33%) Eclipse
3 4 (0.33%) Oracle Forms
3 4 (0.33%) Toad
4 2 (0.17%) Git
5 1 (0.084%) SQL Server Management Studio (SSMS)
General
1 373 (31.16%) Social Skills
2 183 (15.29%) Finance
3 148 (12.36%) Analytical Skills
4 77 (6.43%) Manufacturing
5 76 (6.35%) Legal
6 71 (5.93%) Law
7 60 (5.01%) Retail
8 53 (4.43%) Organisational Skills
9 51 (4.26%) Documentation Skills
10 29 (2.42%) Banking
11 20 (1.67%) Advertising
12 18 (1.50%) Telecoms
13 12 (1.00%) Legal Technology
14 11 (0.92%) Front Office
15 10 (0.84%) Automotive
16 9 (0.75%) Investment Banking
16 9 (0.75%) Local Government
17 8 (0.67%) International Banking
17 8 (0.67%) Public Sector
18 7 (0.58%) Social Housing
Libraries, Frameworks & Software Standards
1 24 (2.01%) Web Services
1 24 (2.01%) XML
2 22 (1.84%) .NET
3 21 (1.75%) HTML
4 18 (1.50%) CSS
5 13 (1.09%) REST
6 12 (1.00%) .NET Framework
6 12 (1.00%) FIX Protocol
7 10 (0.84%) SOAP
8 7 (0.58%) Middleware
9 6 (0.50%) EDI
10 3 (0.25%) Elastic Stack
10 3 (0.25%) JSON
10 3 (0.25%) Kafka
11 2 (0.17%) 802.1X
12 1 (0.084%) SAP CAF
12 1 (0.084%) XSL
Miscellaneous
1 59 (4.93%) Onboarding
2 57 (4.76%) Driving Licence
3 32 (2.67%) Self-Motivation
4 30 (2.51%) Video Conferencing
5 25 (2.09%) Analytical Mindset
6 22 (1.84%) Client/Server
7 19 (1.59%) Management Information System
8 11 (0.92%) Hybrid Cloud
9 9 (0.75%) Fixed Income
9 9 (0.75%) NHS
10 8 (0.67%) CMDB
10 8 (0.67%) Data Structures
10 8 (0.67%) Enterprise Software
11 6 (0.50%) Housing Association
11 6 (0.50%) Manufacturing Execution System
11 6 (0.50%) Operational Technology
12 5 (0.42%) Blog
12 5 (0.42%) Legacy Systems
12 5 (0.42%) Low-Code
13 4 (0.33%) Data Protection Act
Operating Systems
1 370 (30.91%) Windows
2 117 (9.77%) Windows Server
3 77 (6.43%) Windows 10
4 41 (3.43%) Linux
5 36 (3.01%) Android
6 17 (1.42%) Windows Server 2019
7 12 (1.00%) Apple iOS
8 11 (0.92%) Mac OS
9 5 (0.42%) Unix
10 1 (0.084%) CentOS
10 1 (0.084%) Rocky
10 1 (0.084%) Solaris
10 1 (0.084%) Ubuntu
10 1 (0.084%) Windows Server 2016
Processes & Methodologies
1 311 (25.98%) Problem-Solving
2 186 (15.54%) ITIL
3 180 (15.04%) Continuous Improvement
4 162 (13.53%) Customer Service
5 137 (11.45%) ERP
6 114 (9.52%) ITSM
7 94 (7.85%) Service Management
8 73 (6.10%) Business Intelligence
9 66 (5.51%) Process Improvement
10 62 (5.18%) Incident Management
11 55 (4.59%) Service Delivery
12 52 (4.34%) Change Management
13 50 (4.18%) CRM
14 44 (3.68%) Cybersecurity
15 38 (3.17%) Root Cause Analysis
16 37 (3.09%) Project Delivery
16 37 (3.09%) Stakeholder Engagement
17 36 (3.01%) User Acceptance Testing
18 34 (2.84%) Data Management
19 32 (2.67%) Asset Management
Programming Languages
1 244 (20.38%) SQL
2 38 (3.17%) PowerShell
3 31 (2.59%) C#
4 29 (2.42%) JavaScript
5 12 (1.00%) PL/SQL
5 12 (1.00%) Python
6 9 (0.75%) C++
6 9 (0.75%) T-SQL
7 7 (0.58%) PHP
8 5 (0.42%) VB.NET
9 3 (0.25%) Delphi
9 3 (0.25%) Java
9 3 (0.25%) Pascal
9 3 (0.25%) VB
9 3 (0.25%) VBA
10 2 (0.17%) Tcl
11 1 (0.084%) Bash
11 1 (0.084%) Perl
11 1 (0.084%) Ruby
Qualifications
1 92 (7.69%) Degree
2 42 (3.51%) Security Cleared
3 39 (3.26%) A+ Certification
4 33 (2.76%) Microsoft Certification
5 23 (1.92%) SC Cleared
6 13 (1.09%) Microsoft Certified Professional
7 10 (0.84%) ITIL Foundation Certificate
8 8 (0.67%) Computer Science Degree
9 7 (0.58%) CCNA
9 7 (0.58%) Cisco Certification
10 6 (0.50%) MBCS
11 5 (0.42%) HNC
11 5 (0.42%) ITIL Certification
12 4 (0.33%) DV Cleared
12 4 (0.33%) Network+ Certification
13 3 (0.25%) Azure Certification
14 2 (0.17%) BPSS Clearance
14 2 (0.17%) Oracle Certification
15 1 (0.084%) MCSA
15 1 (0.084%) MCSE
Quality Assurance & Compliance
1 44 (3.68%) SLA
2 21 (1.75%) ISO/IEC 27001
3 18 (1.50%) Cyber Essentials
4 15 (1.25%) Data Quality
5 7 (0.58%) Cyber Essentials PLUS
5 7 (0.58%) QA
6 5 (0.42%) GDPR
7 4 (0.33%) Accessibility
8 2 (0.17%) Actionable Recommendations
8 2 (0.17%) PCI DSS
9 1 (0.084%) DICOM
9 1 (0.084%) PMO
System Software
1 229 (19.13%) Active Directory
2 20 (1.67%) Hyper-V
3 15 (1.25%) VMware Infrastructure
4 6 (0.50%) Firmware
4 6 (0.50%) XenApp
5 5 (0.42%) Virtual Desktop
6 3 (0.25%) Docker
6 3 (0.25%) Microsoft Virtual Server
6 3 (0.25%) Virtual Servers
7 2 (0.17%) vSphere
8 1 (0.084%) BitLocker
Systems Management
1 71 (5.93%) Microsoft Intune
2 18 (1.50%) SCCM
3 7 (0.58%) Single Sign-On
4 6 (0.50%) Kibana
5 3 (0.25%) Jamf Pro
6 2 (0.17%) Grafana
7 1 (0.084%) Autotask
7 1 (0.084%) Cisco CUCM
7 1 (0.084%) Failover Clustering
7 1 (0.084%) FortiGate
7 1 (0.084%) Microsoft Clustering
7 1 (0.084%) Terraform
Vendors
1 413 (34.50%) Microsoft
2 56 (4.68%) ServiceNow
3 34 (2.84%) Oracle
4 24 (2.01%) iManage
5 23 (1.92%) VMware
6 20 (1.67%) Citrix
7 19 (1.59%) Cisco
8 17 (1.42%) Apple
9 16 (1.34%) SAP
9 16 (1.34%) Starlink
10 14 (1.17%) Epicor
11 13 (1.09%) Sage
12 12 (1.00%) Aderant
12 12 (1.00%) Google
12 12 (1.00%) IBM
12 12 (1.00%) IFS
12 12 (1.00%) Salesforce
13 11 (0.92%) Meraki
13 11 (0.92%) Polycom
14 10 (0.84%) SolarWinds