Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 26 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Nov 2025
Same period 2024 Same period 2023
Rank 126 193 168
Rank change year-on-year +67 -25 +54
Permanent jobs requiring a Support Analyst 1,015 872 925
As % of all permanent jobs in England 2.18% 1.45% 2.02%
As % of the Job Titles category 2.40% 1.54% 2.12%
Number of salaries quoted 831 519 832
10th Percentile £26,000 £26,250 £23,500
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,500 £39,000 £36,000
Median % change year-on-year -14.10% +8.33% +5.88%
75th Percentile £41,264 £50,000 £45,750
90th Percentile £53,750 £75,000 £63,750
UK median annual salary £34,000 £37,500 £36,500
% change year-on-year -9.33% +2.74% +7.35%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 42,282 56,668 43,532
% of permanent jobs with a recognized job title 90.67% 94.18% 95.20%
Number of salaries quoted 27,239 31,759 33,846
10th Percentile £28,250 £32,250 £32,000
25th Percentile £36,250 £42,500 £43,500
Median annual salary (50th Percentile) £55,000 £57,500 £60,000
Median % change year-on-year -4.35% -4.17% -
75th Percentile £75,000 £77,500 £80,000
90th Percentile £95,000 £95,000 £100,000
UK median annual salary £55,000 £57,500 £60,000
% change year-on-year -4.35% -4.17% -

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 26 November 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 26 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +11 261 £45,000 - 46
South East +75 240 £32,750 -6.43% 61
Midlands +78 171 £29,500 -11.94% 21
North of England +77 153 £31,000 -11.43% 20
South West +35 104 £35,000 +8.53% 13
East Midlands +72 103 £29,500 -9.23% 7
East of England +62 85 £27,500 -21.43% 14
Yorkshire +54 79 £27,500 -29.03% 11
West Midlands +58 68 £34,500 -0.36% 14
North West +17 48 £33,000 -4.35% 6
North East - 26 £31,500 - 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 26 November 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 468 (46.11%) Microsoft
2 413 (40.69%) Problem-Solving
2 413 (40.69%) Windows
3 329 (32.41%) Customer Service
4 302 (29.75%) Microsoft 365
5 288 (28.37%) Active Directory
6 265 (26.11%) SQL
7 237 (23.35%) ITIL
8 202 (19.90%) Azure
9 171 (16.85%) Microsoft Office
10 148 (14.58%) Degree
11 126 (12.41%) Windows Server
12 119 (11.72%) Microsoft Excel
13 115 (11.33%) Entra ID
13 115 (11.33%) Microsoft Intune
14 100 (9.85%) DNS
15 99 (9.75%) Continuous Improvement
16 98 (9.66%) Power Platform
17 97 (9.56%) SLA
18 95 (9.36%) Firewall
18 95 (9.36%) Windows 10
19 92 (9.06%) ITSM
20 91 (8.97%) ERP
20 91 (8.97%) Microsoft Exchange
21 90 (8.87%) DHCP
22 80 (7.88%) LAN
22 80 (7.88%) SQL Server
23 75 (7.39%) SharePoint
24 74 (7.29%) Service Management
25 73 (7.19%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (8.97%) Microsoft Exchange
2 75 (7.39%) SharePoint
3 19 (1.87%) IIS
4 18 (1.77%) Confluence
5 11 (1.08%) Skype for Business
6 1 (0.099%) Appian
6 1 (0.099%) CMS
6 1 (0.099%) Moodle
6 1 (0.099%) Office Communications Server
6 1 (0.099%) Tomcat
6 1 (0.099%) Umbraco
Applications
1 171 (16.85%) Microsoft Office
2 119 (11.72%) Microsoft Excel
3 46 (4.53%) Microsoft PowerPoint
4 21 (2.07%) Spreadsheet
5 3 (0.30%) MS Visio
6 1 (0.099%) Acrobat
6 1 (0.099%) Adobe Creative Suite
6 1 (0.099%) AutoCAD
6 1 (0.099%) Photoshop
Business Applications
1 17 (1.67%) NetSuite
2 16 (1.58%) Dynamics CRM
3 12 (1.18%) Visualfiles
4 9 (0.89%) Endur
4 9 (0.89%) SAP HR
4 9 (0.89%) SAP Payroll
4 9 (0.89%) SAP S/4HANA
5 7 (0.69%) PeopleSoft Financials
6 6 (0.59%) Dynamics NAV
6 6 (0.59%) SAP HCM
7 5 (0.49%) Exchequer
7 5 (0.49%) SAP Business One
8 4 (0.39%) Elite 3E
8 4 (0.39%) Fidessa
8 4 (0.39%) Remedy ITSM
9 3 (0.30%) SAP EWM
9 3 (0.30%) SAP WM
10 2 (0.20%) Sage 1000
11 1 (0.099%) Carpe Diem
11 1 (0.099%) EuroRunner
Cloud Services
1 302 (29.75%) Microsoft 365
2 202 (19.90%) Azure
3 115 (11.33%) Entra ID
4 98 (9.66%) Power Platform
5 44 (4.33%) SaaS
6 42 (4.14%) Dynamics 365
7 28 (2.76%) AWS
8 26 (2.56%) OneDrive
9 19 (1.87%) Power Automate
10 18 (1.77%) PowerApps
11 6 (0.59%) OCI
11 6 (0.59%) SuccessFactors
12 4 (0.39%) Azure Monitor
12 4 (0.39%) Google Workspace
13 3 (0.30%) dbt
14 2 (0.20%) Mimecast
15 1 (0.099%) AWS Lambda
15 1 (0.099%) Azure DevOps
15 1 (0.099%) Serverless
15 1 (0.099%) Slack
Communications & Networking
1 100 (9.85%) DNS
2 95 (9.36%) Firewall
3 90 (8.87%) DHCP
4 80 (7.88%) LAN
5 71 (7.00%) VPN
6 64 (6.31%) WAN
7 44 (4.33%) TCP/IP
8 39 (3.84%) Remote Desktop
9 28 (2.76%) Wireless
10 25 (2.46%) Internet
10 25 (2.46%) VoIP
11 22 (2.17%) Wi-Fi
12 20 (1.97%) WebEx
13 16 (1.58%) Kerberos
14 14 (1.38%) Unified Communications
15 13 (1.28%) SD-WAN
16 12 (1.18%) MPLS
16 12 (1.18%) Skype
16 12 (1.18%) VLAN
17 11 (1.08%) Broadband
Database & Business Intelligence
1 80 (7.88%) SQL Server
2 73 (7.19%) Power BI
3 23 (2.27%) Oracle Reports
4 22 (2.17%) MySQL
5 17 (1.67%) Relational Database
6 13 (1.28%) SQL Server Reporting Services
7 10 (0.99%) Crystal Reports
8 6 (0.59%) Oracle Database
9 5 (0.49%) BusinessObjects
9 5 (0.49%) EDRMS
9 5 (0.49%) Geospatial Data
9 5 (0.49%) GIS
9 5 (0.49%) PostgreSQL
9 5 (0.49%) SQL Server Integration Services
10 3 (0.30%) Data Warehouse
10 3 (0.30%) Metabase
11 1 (0.099%) Amazon RDS
Development Applications
1 68 (6.70%) JIRA
2 7 (0.69%) Bitbucket
2 7 (0.69%) Git
3 3 (0.30%) Visual Studio
General
1 556 (54.78%) Social Skills
2 166 (16.35%) Analytical Skills
3 142 (13.99%) Finance
4 134 (13.20%) Law
5 78 (7.68%) Organisational Skills
6 64 (6.31%) Legal
7 55 (5.42%) Manufacturing
8 50 (4.93%) Retail
9 43 (4.24%) Marketing
10 42 (4.14%) Telecoms
11 30 (2.96%) Advertising
12 15 (1.48%) Police
13 14 (1.38%) Automotive
13 14 (1.38%) Front Office
13 14 (1.38%) Pharmaceutical
14 12 (1.18%) Inclusion and Diversity
15 11 (1.08%) Back Office
16 8 (0.79%) Documentation Skills
17 7 (0.69%) Banking
18 6 (0.59%) Billing
Libraries, Frameworks & Software Standards
1 19 (1.87%) Oracle Fusion
2 18 (1.77%) HTML
2 18 (1.77%) LDAP
3 13 (1.28%) CSS
4 11 (1.08%) FIX Protocol
5 10 (0.99%) .NET
6 9 (0.89%) EDI
7 7 (0.69%) XML
8 6 (0.59%) SAP Fiori
9 5 (0.49%) JSON
9 5 (0.49%) Lightning Web Components
9 5 (0.49%) Software Packaging
10 4 (0.39%) React
10 4 (0.39%) REST
10 4 (0.39%) SOAP
10 4 (0.39%) Web Services
11 3 (0.30%) Middleware
12 2 (0.20%) ASP.NET
12 2 (0.20%) jQuery
13 1 (0.099%) .NET Framework
Miscellaneous
1 106 (10.44%) Onboarding
2 69 (6.80%) Management Information System
3 64 (6.31%) Driving Licence
4 38 (3.74%) Video Conferencing
5 36 (3.55%) Enterprise Software
6 21 (2.07%) Self-Motivation
7 16 (1.58%) PKI
8 14 (1.38%) Data Centre
9 13 (1.28%) Analytical Mindset
9 13 (1.28%) iPhone
10 12 (1.18%) NHS
11 10 (0.99%) Client/Server
12 9 (0.89%) iPad
12 9 (0.89%) iSeries
12 9 (0.89%) Smartphone
13 7 (0.69%) Data Structures
13 7 (0.69%) EPoS
13 7 (0.69%) Handset
14 6 (0.59%) FMCG
15 5 (0.49%) Mobile App
Operating Systems
1 413 (40.69%) Windows
2 126 (12.41%) Windows Server
3 95 (9.36%) Windows 10
4 64 (6.31%) Mac OS
5 39 (3.84%) Linux
6 37 (3.65%) Windows Server 2019
7 32 (3.15%) Apple iOS
8 25 (2.46%) Android
9 20 (1.97%) Windows Server 2016
10 18 (1.77%) Unix
11 6 (0.59%) Mac OS X
11 6 (0.59%) Windows 7
12 4 (0.39%) Solaris
13 2 (0.20%) Ubuntu
14 1 (0.099%) AIX
14 1 (0.099%) Windows Server 2003
14 1 (0.099%) Windows Server 2008
14 1 (0.099%) Windows Server 2012
Processes & Methodologies
1 413 (40.69%) Problem-Solving
2 329 (32.41%) Customer Service
3 237 (23.35%) ITIL
4 99 (9.75%) Continuous Improvement
5 92 (9.06%) ITSM
6 91 (8.97%) ERP
7 74 (7.29%) Service Management
8 69 (6.80%) Business Intelligence
9 66 (6.50%) Incident Management
10 64 (6.31%) Process Improvement
11 63 (6.21%) Change Management
12 58 (5.71%) Cybersecurity
13 55 (5.42%) CRM
14 52 (5.12%) Data Analysis
14 52 (5.12%) Mentoring
15 45 (4.43%) Logistics
15 45 (4.43%) Problem Management
16 40 (3.94%) Asset Management
16 40 (3.94%) Patch Management
17 38 (3.74%) Computer Science
Programming Languages
1 265 (26.11%) SQL
2 40 (3.94%) PowerShell
3 36 (3.55%) C#
3 36 (3.55%) Python
4 21 (2.07%) T-SQL
5 20 (1.97%) JavaScript
6 18 (1.77%) VB
7 9 (0.89%) VB.NET
8 8 (0.79%) Java
8 8 (0.79%) VBA
9 7 (0.69%) Bash
10 6 (0.59%) ABAP
11 5 (0.49%) Data Analysis Expressions
11 5 (0.49%) Kusto Query Language
12 3 (0.30%) Apex Code
13 2 (0.20%) Shell Script
14 1 (0.099%) Bicep
14 1 (0.099%) VBScript
Qualifications
1 148 (14.58%) Degree
2 55 (5.42%) Microsoft Certification
2 55 (5.42%) Security Cleared
3 52 (5.12%) SC Cleared
4 29 (2.86%) A+ Certification
4 29 (2.86%) ITIL Foundation Certificate
5 28 (2.76%) MCP
6 26 (2.56%) DBS Check
7 22 (2.17%) Computer Science Degree
8 18 (1.77%) CCNA
8 18 (1.77%) Cisco Certification
9 17 (1.67%) ITIL Certification
10 13 (1.28%) Network+ Certification
11 12 (1.18%) BPSS Clearance
12 6 (0.59%) MCSA
13 5 (0.49%) MCTS
14 4 (0.39%) Master's Degree
15 3 (0.30%) Azure Certification
15 3 (0.30%) CTC Cleared
16 2 (0.20%) MCSE
Quality Assurance & Compliance
1 97 (9.56%) SLA
2 17 (1.67%) QA
3 15 (1.48%) Cyber Essentials
3 15 (1.48%) GDPR
4 13 (1.28%) Data Quality
5 11 (1.08%) ISO/IEC 27001
6 9 (0.89%) Accessibility
7 5 (0.49%) 21 CFR Part 11
7 5 (0.49%) Cyber Essentials PLUS
7 5 (0.49%) GxP
8 1 (0.099%) PCI DSS
System Software
1 288 (28.37%) Active Directory
2 27 (2.66%) VMware Infrastructure
3 18 (1.77%) Hyper-V
4 15 (1.48%) Virtual Desktop
5 8 (0.79%) BitLocker
5 8 (0.79%) Firmware
6 5 (0.49%) Virtual Machines
7 2 (0.20%) Virtual Servers
8 1 (0.099%) Terminal Server
8 1 (0.099%) Xen
8 1 (0.099%) XenApp
Systems Management
1 115 (11.33%) Microsoft Intune
2 20 (1.97%) SCCM
3 16 (1.58%) WSUS
4 13 (1.28%) Grafana
5 11 (1.08%) Autotask
5 11 (1.08%) Jamf Pro
6 7 (0.69%) Control-M
6 7 (0.69%) Kubernetes
6 7 (0.69%) Prometheus
7 1 (0.099%) AirWatch
7 1 (0.099%) EMC NetWorker
7 1 (0.099%) SCOM
7 1 (0.099%) Symantec Endpoint Protection
7 1 (0.099%) Terraform
Vendors
1 468 (46.11%) Microsoft
2 37 (3.65%) Cisco
2 37 (3.65%) Oracle
3 30 (2.96%) SAP
4 27 (2.66%) VMware
5 26 (2.56%) Meraki
6 25 (2.46%) Apple
7 21 (2.07%) Citrix
7 21 (2.07%) ServiceNow
8 20 (1.97%) Salesforce
9 18 (1.77%) Polycom
10 16 (1.58%) Intapp
11 14 (1.38%) HP
12 13 (1.28%) Guidewire
13 12 (1.18%) Fortinet
14 11 (1.08%) Sage
15 10 (0.99%) CheckPoint
15 10 (0.99%) Palo Alto
16 8 (0.79%) Google
16 8 (0.79%) MobileIron