Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,250 per year, according to job vacancies posted during the 6 months leading to 19 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Sep 2026
Same period 2025 Same period 2024
Rank 154 129 200
Rank change year-on-year -25 +71 -24
Permanent jobs requiring a Support Analyst 1,274 1,097 956
As % of all permanent jobs in England 1.24% 2.54% 1.38%
As % of the Job Titles category 1.33% 2.81% 1.45%
Number of salaries quoted 1,074 935 612
10th Percentile £26,500 £25,875 £25,000
25th Percentile £29,250 £28,000 £29,188
Median annual salary (50th Percentile) £34,250 £33,500 £35,000
Median % change year-on-year +2.24% -4.29% -
75th Percentile £43,750 £42,500 £45,000
90th Percentile £51,243 £55,000 £67,500
UK median annual salary £34,000 £33,500 £35,000
% change year-on-year +1.49% -4.29% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 95,470 39,067 65,781
% of permanent jobs with a recognized job title 93.25% 90.41% 95.18%
Number of salaries quoted 67,267 23,458 39,748
10th Percentile £30,000 £28,300 £30,000
25th Percentile £40,500 £36,250 £40,000
Median annual salary (50th Percentile) £59,000 £55,000 £55,000
Median % change year-on-year +7.27% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £93,750
UK median annual salary £58,500 £55,000 £55,000
% change year-on-year +6.36% - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 19 September 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 19 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +16 318 £32,500 -0.76% 45
North of England +8 281 £32,375 +5.28% 40
London -67 233 £44,615 -0.86% 65
Midlands -47 165 £35,000 +16.67% 15
North West +66 156 £34,000 +3.82% 26
South West -52 141 £32,500 - 6
East of England -9 136 £30,000 +1.69% 15
Yorkshire -18 115 £31,000 +8.77% 13
East Midlands -33 100 £35,000 +18.64% 11
West Midlands -59 65 £36,000 +9.09% 4
North East -77 10 £30,000 -4.76% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 19 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 470 (36.89%) Microsoft
2 406 (31.87%) Problem-Solving
3 399 (31.32%) Windows
4 390 (30.61%) Microsoft 365
5 267 (20.96%) Active Directory
6 242 (19.00%) Customer Service
7 239 (18.76%) SQL
8 218 (17.11%) ITIL
9 187 (14.68%) Continuous Improvement
10 174 (13.66%) Azure
11 140 (10.99%) ITSM
12 135 (10.60%) ERP
13 119 (9.34%) Microsoft Office
14 118 (9.26%) Service Management
14 118 (9.26%) SharePoint
15 116 (9.11%) Entra ID
15 116 (9.11%) Windows Server
16 90 (7.06%) Microsoft Intune
17 82 (6.44%) Degree
17 82 (6.44%) Microsoft Exchange
18 76 (5.97%) Service Delivery
19 75 (5.89%) Windows 10
20 74 (5.81%) DNS
20 74 (5.81%) SaaS
21 72 (5.65%) ServiceNow
22 67 (5.26%) DHCP
22 67 (5.26%) Power Platform
23 66 (5.18%) Microsoft Excel
24 65 (5.10%) SQL Server
25 64 (5.02%) Incident Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 118 (9.26%) SharePoint
2 82 (6.44%) Microsoft Exchange
3 25 (1.96%) IIS
4 14 (1.10%) Confluence
5 12 (0.94%) Skype for Business
6 3 (0.24%) SAS
6 3 (0.24%) Tomcat
7 1 (0.078%) Blackberry Enterprise Server
7 1 (0.078%) Exchange Server 2013
7 1 (0.078%) Office Communications Server
Applications
1 119 (9.34%) Microsoft Office
2 66 (5.18%) Microsoft Excel
3 23 (1.81%) Microsoft PowerPoint
4 3 (0.24%) Photoshop
5 1 (0.078%) Revit
5 1 (0.078%) Siemens NX
5 1 (0.078%) Windchill
Business Applications
1 17 (1.33%) iTrent
2 15 (1.18%) Dynamics CRM
2 15 (1.18%) NetSuite
3 14 (1.10%) Oracle Retail
4 13 (1.02%) Visualfiles
5 8 (0.63%) Oracle EBS
5 8 (0.63%) Oracle Financials
6 7 (0.55%) Dynamics AX
6 7 (0.55%) Fidessa
6 7 (0.55%) Infor M3
7 6 (0.47%) NEC Housing
8 5 (0.39%) Elite 3E
8 5 (0.39%) SAP Business One
8 5 (0.39%) Unit4 Business World
9 4 (0.31%) JDE World
9 4 (0.31%) Oracle Applications
9 4 (0.31%) Oracle EBS R12
9 4 (0.31%) Oracle Procure-to-Pay
9 4 (0.31%) Oracle Receivables
9 4 (0.31%) Shopify
Cloud Services
1 390 (30.61%) Microsoft 365
2 174 (13.66%) Azure
3 116 (9.11%) Entra ID
4 74 (5.81%) SaaS
5 67 (5.26%) Power Platform
6 62 (4.87%) Dynamics 365
7 50 (3.92%) OneDrive
8 21 (1.65%) PowerApps
9 18 (1.41%) Power Automate
10 16 (1.26%) Google Workspace
11 14 (1.10%) Microsoft Copilot
12 10 (0.78%) Azure DevOps
13 9 (0.71%) AWS
13 9 (0.71%) Mimecast
14 6 (0.47%) IaaS
14 6 (0.47%) PaaS
14 6 (0.47%) Slack
15 5 (0.39%) GCP
16 4 (0.31%) OCI
17 3 (0.24%) NetDocuments
Communications & Networking
1 74 (5.81%) DNS
2 67 (5.26%) DHCP
3 61 (4.79%) TCP/IP
4 52 (4.08%) Firewall
4 52 (4.08%) WAN
5 49 (3.85%) VPN
6 37 (2.90%) LAN
6 37 (2.90%) Wi-Fi
7 25 (1.96%) Unified Communications
8 22 (1.73%) VLAN
9 20 (1.57%) VoIP
10 13 (1.02%) SD-WAN
10 13 (1.02%) WebEx
11 12 (0.94%) Skype
12 11 (0.86%) Broadband
12 11 (0.86%) Wireless
13 10 (0.78%) 4G
14 9 (0.71%) FIX Connectivity
15 7 (0.55%) Network Security
16 6 (0.47%) Structured Cabling
Database & Business Intelligence
1 65 (5.10%) SQL Server
2 45 (3.53%) Power BI
3 24 (1.88%) Crystal Reports
4 8 (0.63%) Relational Database
5 6 (0.47%) SQL Server Integration Services
5 6 (0.47%) SQL Server Reporting Services
6 5 (0.39%) MySQL
7 4 (0.31%) BusinessObjects
7 4 (0.31%) Oracle Database
7 4 (0.31%) Oracle Reports
7 4 (0.31%) Power Query
8 3 (0.24%) Data Warehouse
8 3 (0.24%) Qlik Sense
8 3 (0.24%) Tableau
9 1 (0.078%) PostgreSQL
9 1 (0.078%) SQL Server Analysis Services
Development Applications
1 51 (4.00%) JIRA
2 4 (0.31%) Eclipse
2 4 (0.31%) Oracle Forms
2 4 (0.31%) Toad
3 2 (0.16%) Git
General
1 446 (35.01%) Social Skills
2 172 (13.50%) Finance
3 158 (12.40%) Analytical Skills
4 78 (6.12%) Manufacturing
5 77 (6.04%) Organisational Skills
6 73 (5.73%) Law
7 72 (5.65%) Legal
8 63 (4.95%) Retail
9 38 (2.98%) Documentation Skills
10 35 (2.75%) Banking
11 19 (1.49%) Advertising
12 13 (1.02%) Automotive
13 11 (0.86%) Front Office
13 11 (0.86%) Local Government
13 11 (0.86%) Public Sector
14 10 (0.78%) Inclusion and Diversity
15 9 (0.71%) Investment Banking
15 9 (0.71%) Legal Technology
16 7 (0.55%) International Banking
16 7 (0.55%) Telecoms
Libraries, Frameworks & Software Standards
1 30 (2.35%) XML
2 21 (1.65%) HTML
3 20 (1.57%) FIX Protocol
4 19 (1.49%) .NET
4 19 (1.49%) Web Services
5 18 (1.41%) CSS
6 15 (1.18%) REST
7 12 (0.94%) .NET Framework
7 12 (0.94%) SOAP
8 9 (0.71%) JSON
9 6 (0.47%) EDI
10 4 (0.31%) Oracle Fusion
10 4 (0.31%) WSDL
10 4 (0.31%) XSD
10 4 (0.31%) XSLT
11 3 (0.24%) Elastic Stack
11 3 (0.24%) Kafka
11 3 (0.24%) Middleware
12 2 (0.16%) 802.1X
13 1 (0.078%) WinForms
Miscellaneous
1 70 (5.49%) Onboarding
2 57 (4.47%) Driving Licence
3 32 (2.51%) Self-Motivation
3 32 (2.51%) Video Conferencing
4 27 (2.12%) Management Information System
5 20 (1.57%) Analytical Mindset
5 20 (1.57%) Client/Server
6 12 (0.94%) Enterprise Software
6 12 (0.94%) FMCG
6 12 (0.94%) iPhone
7 10 (0.78%) iPad
8 9 (0.71%) CMDB
8 9 (0.71%) Fixed Income
8 9 (0.71%) Hybrid Cloud
9 8 (0.63%) Data Structures
10 6 (0.47%) Equities
10 6 (0.47%) Hedge funds
10 6 (0.47%) Linux Command Line
10 6 (0.47%) NHS
10 6 (0.47%) Operational Technology
Operating Systems
1 399 (31.32%) Windows
2 116 (9.11%) Windows Server
3 75 (5.89%) Windows 10
4 50 (3.92%) Linux
5 22 (1.73%) Android
6 20 (1.57%) Apple iOS
7 16 (1.26%) Unix
7 16 (1.26%) Windows Server 2019
8 13 (1.02%) Mac OS
9 6 (0.47%) CentOS
9 6 (0.47%) Rocky
9 6 (0.47%) Ubuntu
10 5 (0.39%) Solaris
11 4 (0.31%) Windows Server 2016
Processes & Methodologies
1 406 (31.87%) Problem-Solving
2 242 (19.00%) Customer Service
3 218 (17.11%) ITIL
4 187 (14.68%) Continuous Improvement
5 140 (10.99%) ITSM
6 135 (10.60%) ERP
7 118 (9.26%) Service Management
8 76 (5.97%) Service Delivery
9 64 (5.02%) Incident Management
9 64 (5.02%) Process Improvement
10 62 (4.87%) Business Intelligence
11 54 (4.24%) Change Management
11 54 (4.24%) CRM
11 54 (4.24%) Project Delivery
12 53 (4.16%) Cybersecurity
13 49 (3.85%) Collaborative Working
14 48 (3.77%) Stakeholder Management
15 41 (3.22%) Customer Experience
15 41 (3.22%) User Acceptance Testing
16 38 (2.98%) Root Cause Analysis
Programming Languages
1 239 (18.76%) SQL
2 64 (5.02%) PowerShell
3 32 (2.51%) JavaScript
4 27 (2.12%) C#
5 19 (1.49%) Python
6 11 (0.86%) Bash
7 10 (0.78%) Java
8 9 (0.71%) C++
8 9 (0.71%) Ruby
9 8 (0.63%) PL/SQL
10 6 (0.47%) T-SQL
11 5 (0.39%) Perl
12 4 (0.31%) PHP
12 4 (0.31%) VB
12 4 (0.31%) XPath
13 3 (0.24%) VBA
14 2 (0.16%) Google Apps Script
14 2 (0.16%) Tcl
15 1 (0.078%) R
15 1 (0.078%) VB.NET
Qualifications
1 82 (6.44%) Degree
2 60 (4.71%) A+ Certification
3 38 (2.98%) Security Cleared
4 37 (2.90%) Microsoft Certification
5 19 (1.49%) SC Cleared
6 14 (1.10%) Network+ Certification
7 13 (1.02%) Computer Science Degree
8 10 (0.78%) ITIL Certification
9 9 (0.71%) BPSS Clearance
10 8 (0.63%) ITIL Foundation Certificate
10 8 (0.63%) Microsoft Certified Professional
11 7 (0.55%) CCNA
11 7 (0.55%) Cisco Certification
11 7 (0.55%) DBS Check
12 6 (0.47%) MBCS
13 4 (0.31%) MCSA
13 4 (0.31%) MCSE
14 3 (0.24%) Azure Certification
Quality Assurance & Compliance
1 49 (3.85%) SLA
2 23 (1.81%) ISO/IEC 27001
3 14 (1.10%) Data Quality
4 13 (1.02%) Cyber Essentials
5 9 (0.71%) QA
6 8 (0.63%) GDPR
7 4 (0.31%) Accessibility
8 2 (0.16%) PCI DSS
9 1 (0.078%) Cyber Essentials PLUS
9 1 (0.078%) DICOM
9 1 (0.078%) PMO
System Software
1 267 (20.96%) Active Directory
2 29 (2.28%) Hyper-V
3 24 (1.88%) VMware Infrastructure
4 8 (0.63%) Firmware
4 8 (0.63%) Virtual Desktop
5 3 (0.24%) Microsoft Virtual Server
5 3 (0.24%) Virtual Servers
6 2 (0.16%) vSphere
6 2 (0.16%) XenApp
Systems Management
1 90 (7.06%) Microsoft Intune
2 11 (0.86%) SCCM
3 7 (0.55%) Jamf Pro
4 6 (0.47%) Kibana
5 3 (0.24%) Systems Management Server (SMS)
6 2 (0.16%) Grafana
6 2 (0.16%) Single Sign-On
7 1 (0.078%) Autotask
7 1 (0.078%) Cisco CUCM
7 1 (0.078%) Failover Clustering
7 1 (0.078%) FortiGate
7 1 (0.078%) Microsoft Clustering
Vendors
1 470 (36.89%) Microsoft
2 72 (5.65%) ServiceNow
3 55 (4.32%) Oracle
4 37 (2.90%) SAP
5 34 (2.67%) VMware
6 27 (2.12%) Cisco
7 20 (1.57%) Citrix
7 20 (1.57%) iManage
8 16 (1.26%) Apple
8 16 (1.26%) Google
9 15 (1.18%) Sage
9 15 (1.18%) Salesforce
10 13 (1.02%) Epicor
10 13 (1.02%) IFS
11 12 (0.94%) IBM
11 12 (0.94%) Meraki
12 11 (0.86%) Polycom
13 10 (0.78%) Dell
13 10 (0.78%) IBM Sterling
13 10 (0.78%) Starlink