Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 2 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Dec 2025
Same period 2024 Same period 2023
Rank 119 193 160
Rank change year-on-year +74 -33 +62
Permanent jobs requiring a Support Analyst 1,017 846 933
As % of all permanent jobs in England 2.16% 1.48% 2.06%
As % of the Job Titles category 2.38% 1.57% 2.17%
Number of salaries quoted 829 506 841
10th Percentile £26,000 £26,250 £23,750
25th Percentile £28,000 £31,250 £28,250
Median annual salary (50th Percentile) £33,500 £39,000 £36,250
Median % change year-on-year -14.10% +7.59% +6.62%
75th Percentile £41,264 £50,000 £46,750
90th Percentile £55,000 £75,625 £63,750
UK median annual salary £34,250 £37,500 £36,500
% change year-on-year -8.67% +2.74% +7.35%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 42,766 53,869 42,991
% of permanent jobs with a recognized job title 90.68% 94.07% 95.14%
Number of salaries quoted 27,602 29,966 33,564
10th Percentile £28,250 £32,500 £32,000
25th Percentile £36,250 £42,750 £43,750
Median annual salary (50th Percentile) £55,000 £58,500 £60,000
Median % change year-on-year -5.98% -2.50% -
75th Percentile £75,000 £77,500 £80,000
90th Percentile £95,000 £95,000 £100,000
UK median annual salary £55,000 £57,500 £60,000
% change year-on-year -4.35% -4.17% -

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 2 December 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 2 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +25 266 £45,000 -5.26% 48
South East +64 239 £33,500 -2.55% 60
Midlands +92 172 £32,500 -2.99% 27
North of England +65 149 £31,000 -10.79% 30
South West +37 106 £35,000 +9.38% 13
East Midlands +72 100 £29,500 -9.23% 6
East of England +70 83 £27,500 -21.43% 11
Yorkshire +47 78 £27,500 -25.68% 11
West Midlands +59 72 £34,500 -0.18% 20
North West +14 46 £33,000 +1.15% 14
North East - 25 £31,500 - 5
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 2 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 460 (45.23%) Microsoft
2 401 (39.43%) Problem-Solving
3 400 (39.33%) Windows
4 318 (31.27%) Customer Service
5 292 (28.71%) Microsoft 365
6 279 (27.43%) Active Directory
7 262 (25.76%) SQL
8 231 (22.71%) ITIL
9 194 (19.08%) Azure
10 169 (16.62%) Microsoft Office
11 147 (14.45%) Degree
12 120 (11.80%) Windows Server
13 115 (11.31%) Microsoft Excel
14 114 (11.21%) Entra ID
15 112 (11.01%) Microsoft Intune
16 99 (9.73%) Continuous Improvement
17 97 (9.54%) DNS
18 94 (9.24%) Power Platform
18 94 (9.24%) Windows 10
19 92 (9.05%) Firewall
19 92 (9.05%) SLA
20 90 (8.85%) ERP
20 90 (8.85%) ITSM
21 89 (8.75%) DHCP
22 88 (8.65%) Microsoft Exchange
23 79 (7.77%) SQL Server
24 77 (7.57%) LAN
25 74 (7.28%) Service Management
26 72 (7.08%) SharePoint
27 71 (6.98%) VPN

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 88 (8.65%) Microsoft Exchange
2 72 (7.08%) SharePoint
3 19 (1.87%) IIS
4 18 (1.77%) Confluence
5 12 (1.18%) Skype for Business
6 1 (0.098%) Appian
6 1 (0.098%) CMS
6 1 (0.098%) Moodle
6 1 (0.098%) Office Communications Server
6 1 (0.098%) Tomcat
6 1 (0.098%) Umbraco
Applications
1 169 (16.62%) Microsoft Office
2 115 (11.31%) Microsoft Excel
3 47 (4.62%) Microsoft PowerPoint
4 21 (2.06%) Spreadsheet
5 4 (0.39%) MS Visio
6 1 (0.098%) Acrobat
6 1 (0.098%) Adobe Creative Suite
6 1 (0.098%) AutoCAD
6 1 (0.098%) Photoshop
Business Applications
1 19 (1.87%) NetSuite
2 16 (1.57%) Dynamics CRM
3 12 (1.18%) Visualfiles
4 9 (0.88%) Endur
4 9 (0.88%) SAP HR
4 9 (0.88%) SAP Payroll
4 9 (0.88%) SAP S/4HANA
5 7 (0.69%) PeopleSoft Financials
6 6 (0.59%) SAP HCM
7 5 (0.49%) Dynamics NAV
7 5 (0.49%) Fidessa
7 5 (0.49%) SAP Business One
8 4 (0.39%) Elite 3E
8 4 (0.39%) Exchequer
8 4 (0.39%) Remedy ITSM
9 2 (0.20%) Dynamics AX
9 2 (0.20%) SAP EWM
9 2 (0.20%) SAP WM
10 1 (0.098%) Eikon
10 1 (0.098%) Shopify
Cloud Services
1 292 (28.71%) Microsoft 365
2 194 (19.08%) Azure
3 114 (11.21%) Entra ID
4 94 (9.24%) Power Platform
5 44 (4.33%) SaaS
6 43 (4.23%) Dynamics 365
7 27 (2.65%) AWS
8 26 (2.56%) OneDrive
9 19 (1.87%) Power Automate
10 18 (1.77%) PowerApps
11 6 (0.59%) OCI
11 6 (0.59%) SuccessFactors
12 5 (0.49%) Google Workspace
13 4 (0.39%) Azure Monitor
13 4 (0.39%) dbt
14 2 (0.20%) BigCommerce
14 2 (0.20%) Mimecast
15 1 (0.098%) Amazon CloudWatch
15 1 (0.098%) Datadog
15 1 (0.098%) GCP
Communications & Networking
1 97 (9.54%) DNS
2 92 (9.05%) Firewall
3 89 (8.75%) DHCP
4 77 (7.57%) LAN
5 71 (6.98%) VPN
6 61 (6.00%) WAN
7 44 (4.33%) TCP/IP
8 39 (3.83%) Remote Desktop
9 28 (2.75%) Wireless
10 25 (2.46%) Internet
11 24 (2.36%) VoIP
12 22 (2.16%) Wi-Fi
13 21 (2.06%) WebEx
14 16 (1.57%) Kerberos
15 15 (1.47%) Unified Communications
16 13 (1.28%) SD-WAN
16 13 (1.28%) Skype
17 12 (1.18%) MPLS
17 12 (1.18%) VLAN
18 11 (1.08%) Broadband
Database & Business Intelligence
1 79 (7.77%) SQL Server
2 68 (6.69%) Power BI
3 23 (2.26%) Oracle Reports
4 22 (2.16%) MySQL
5 20 (1.97%) Relational Database
6 11 (1.08%) SQL Server Reporting Services
7 9 (0.88%) Crystal Reports
8 6 (0.59%) Oracle Database
9 5 (0.49%) Metabase
9 5 (0.49%) PostgreSQL
10 4 (0.39%) BusinessObjects
10 4 (0.39%) Data Warehouse
10 4 (0.39%) EDRMS
10 4 (0.39%) Geospatial Data
10 4 (0.39%) GIS
10 4 (0.39%) SQL Server Integration Services
11 1 (0.098%) Amazon RDS
Development Applications
1 69 (6.78%) JIRA
2 8 (0.79%) Git
3 7 (0.69%) Bitbucket
4 5 (0.49%) Visual Studio
General
1 553 (54.38%) Social Skills
2 166 (16.32%) Analytical Skills
3 147 (14.45%) Finance
4 129 (12.68%) Law
5 77 (7.57%) Organisational Skills
6 64 (6.29%) Legal
7 53 (5.21%) Manufacturing
7 53 (5.21%) Retail
8 42 (4.13%) Telecoms
9 41 (4.03%) Marketing
10 29 (2.85%) Advertising
11 16 (1.57%) Front Office
12 15 (1.47%) Automotive
12 15 (1.47%) Police
13 12 (1.18%) Pharmaceutical
14 11 (1.08%) Back Office
14 11 (1.08%) Inclusion and Diversity
15 10 (0.98%) Banking
16 9 (0.88%) Documentation Skills
17 6 (0.59%) Billing
Libraries, Frameworks & Software Standards
1 19 (1.87%) Oracle Fusion
2 17 (1.67%) HTML
2 17 (1.67%) LDAP
3 12 (1.18%) CSS
4 11 (1.08%) FIX Protocol
5 9 (0.88%) .NET
6 8 (0.79%) EDI
7 7 (0.69%) XML
8 6 (0.59%) SAP Fiori
9 5 (0.49%) JSON
9 5 (0.49%) Lightning Web Components
9 5 (0.49%) Software Packaging
10 4 (0.39%) React
10 4 (0.39%) REST
10 4 (0.39%) SOAP
10 4 (0.39%) Web Services
11 2 (0.20%) jQuery
11 2 (0.20%) Middleware
12 1 (0.098%) .NET Framework
12 1 (0.098%) ASP.NET
Miscellaneous
1 106 (10.42%) Onboarding
2 68 (6.69%) Management Information System
3 64 (6.29%) Driving Licence
4 39 (3.83%) Video Conferencing
5 36 (3.54%) Enterprise Software
6 21 (2.06%) Self-Motivation
7 16 (1.57%) PKI
8 14 (1.38%) Data Centre
9 13 (1.28%) Analytical Mindset
10 12 (1.18%) iPhone
10 12 (1.18%) NHS
11 10 (0.98%) Client/Server
12 8 (0.79%) iPad
12 8 (0.79%) iSeries
12 8 (0.79%) Smartphone
13 7 (0.69%) Data Structures
13 7 (0.69%) Handset
14 6 (0.59%) EPoS
14 6 (0.59%) FMCG
14 6 (0.59%) Mobile App
Operating Systems
1 400 (39.33%) Windows
2 120 (11.80%) Windows Server
3 94 (9.24%) Windows 10
4 62 (6.10%) Mac OS
5 39 (3.83%) Linux
6 36 (3.54%) Windows Server 2019
7 31 (3.05%) Apple iOS
8 25 (2.46%) Android
9 20 (1.97%) Windows Server 2016
10 18 (1.77%) Unix
11 6 (0.59%) Mac OS X
11 6 (0.59%) Windows 7
12 4 (0.39%) Solaris
13 2 (0.20%) Ubuntu
14 1 (0.098%) AIX
14 1 (0.098%) Windows Server 2003
14 1 (0.098%) Windows Server 2008
14 1 (0.098%) Windows Server 2012
Processes & Methodologies
1 401 (39.43%) Problem-Solving
2 318 (31.27%) Customer Service
3 231 (22.71%) ITIL
4 99 (9.73%) Continuous Improvement
5 90 (8.85%) ERP
5 90 (8.85%) ITSM
6 74 (7.28%) Service Management
7 64 (6.29%) Business Intelligence
7 64 (6.29%) Incident Management
8 62 (6.10%) Change Management
9 59 (5.80%) Process Improvement
10 57 (5.60%) Cybersecurity
11 52 (5.11%) Mentoring
12 50 (4.92%) CRM
13 48 (4.72%) Data Analysis
14 43 (4.23%) Logistics
15 42 (4.13%) Problem Management
16 39 (3.83%) Asset Management
17 38 (3.74%) Patch Management
18 37 (3.64%) Computer Science
Programming Languages
1 262 (25.76%) SQL
2 40 (3.93%) PowerShell
3 35 (3.44%) C#
3 35 (3.44%) Python
4 21 (2.06%) T-SQL
5 19 (1.87%) JavaScript
6 18 (1.77%) VB
7 8 (0.79%) Java
7 8 (0.79%) VB.NET
8 7 (0.69%) Bash
8 7 (0.69%) VBA
9 6 (0.59%) ABAP
10 5 (0.49%) Data Analysis Expressions
10 5 (0.49%) Kusto Query Language
11 3 (0.29%) Apex Code
12 2 (0.20%) Shell Script
13 1 (0.098%) Bicep
13 1 (0.098%) VBScript
Qualifications
1 147 (14.45%) Degree
2 53 (5.21%) Microsoft Certification
2 53 (5.21%) Security Cleared
3 50 (4.92%) SC Cleared
4 29 (2.85%) ITIL Foundation Certificate
5 27 (2.65%) A+ Certification
5 27 (2.65%) MCP
6 23 (2.26%) DBS Check
7 22 (2.16%) Computer Science Degree
8 18 (1.77%) CCNA
8 18 (1.77%) Cisco Certification
9 17 (1.67%) ITIL Certification
10 13 (1.28%) Network+ Certification
11 12 (1.18%) BPSS Clearance
12 6 (0.59%) MCSA
13 5 (0.49%) MCTS
14 4 (0.39%) Master's Degree
15 3 (0.29%) Azure Certification
15 3 (0.29%) CTC Cleared
16 2 (0.20%) MCSE
Quality Assurance & Compliance
1 92 (9.05%) SLA
2 17 (1.67%) QA
3 15 (1.47%) Cyber Essentials
4 14 (1.38%) GDPR
5 13 (1.28%) Data Quality
6 12 (1.18%) ISO/IEC 27001
7 9 (0.88%) Accessibility
8 5 (0.49%) 21 CFR Part 11
8 5 (0.49%) Cyber Essentials PLUS
8 5 (0.49%) GxP
9 1 (0.098%) PCI DSS
System Software
1 279 (27.43%) Active Directory
2 25 (2.46%) VMware Infrastructure
3 17 (1.67%) Hyper-V
4 14 (1.38%) Virtual Desktop
5 8 (0.79%) BitLocker
5 8 (0.79%) Firmware
6 5 (0.49%) Virtual Machines
7 1 (0.098%) Terminal Server
7 1 (0.098%) Virtual Servers
7 1 (0.098%) XenApp
Systems Management
1 112 (11.01%) Microsoft Intune
2 20 (1.97%) SCCM
3 16 (1.57%) WSUS
4 13 (1.28%) Grafana
5 11 (1.08%) Autotask
5 11 (1.08%) Jamf Pro
6 7 (0.69%) Control-M
6 7 (0.69%) Kubernetes
6 7 (0.69%) Prometheus
7 1 (0.098%) AirWatch
7 1 (0.098%) EMC NetWorker
7 1 (0.098%) SCOM
7 1 (0.098%) Symantec Endpoint Protection
7 1 (0.098%) Terraform
Vendors
1 460 (45.23%) Microsoft
2 37 (3.64%) Oracle
3 36 (3.54%) Cisco
4 27 (2.65%) SAP
5 26 (2.56%) Meraki
6 25 (2.46%) VMware
7 24 (2.36%) Apple
8 21 (2.06%) ServiceNow
9 19 (1.87%) Citrix
9 19 (1.87%) Polycom
10 18 (1.77%) Salesforce
11 16 (1.57%) Intapp
12 14 (1.38%) HP
13 13 (1.28%) Guidewire
14 12 (1.18%) Fortinet
15 10 (0.98%) CheckPoint
15 10 (0.98%) Palo Alto
15 10 (0.98%) Sage
16 8 (0.79%) Adobe
16 8 (0.79%) MobileIron