Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 28 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 Aug 2026
Same period 2025 Same period 2024
Rank 159 123 207
Rank change year-on-year -36 +84 -9
Permanent jobs requiring a Support Analyst 1,215 1,127 961
As % of all permanent jobs in England 1.26% 2.58% 1.32%
As % of the Job Titles category 1.34% 2.85% 1.38%
Number of salaries quoted 1,034 957 683
10th Percentile £26,650 £25,625 £24,000
25th Percentile £29,500 £28,000 £28,374
Median annual salary (50th Percentile) £35,000 £33,500 £35,000
Median % change year-on-year +4.48% -4.29% -
75th Percentile £43,750 £43,750 £43,750
90th Percentile £50,000 £55,000 £60,600
UK median annual salary £34,500 £33,500 £35,000
% change year-on-year +2.99% -4.29% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 90,911 39,566 69,469
% of permanent jobs with a recognized job title 93.94% 90.44% 95.07%
Number of salaries quoted 64,152 23,916 45,861
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,250 £75,000 £72,500
90th Percentile £98,750 £95,000 £92,500
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 28 August 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 28 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +23 303 £32,500 - 48
North of England 0 256 £34,000 +16.24% 37
London -59 225 £42,500 -6.15% 68
Midlands -23 166 £35,000 +7.69% 15
North West +33 141 £35,000 +6.06% 22
South West -60 139 £32,500 - 14
East of England -18 126 £30,000 +1.69% 14
Yorkshire -24 110 £34,500 +23.21% 11
East Midlands -25 95 £35,000 +18.64% 9
West Midlands -48 71 £37,500 +11.94% 6
North East -70 5 £30,000 -3.23% 5
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 28 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 432 (35.56%) Microsoft
2 368 (30.29%) Windows
3 350 (28.81%) Microsoft 365
4 345 (28.40%) Problem-Solving
5 240 (19.75%) Active Directory
6 232 (19.09%) SQL
7 192 (15.80%) ITIL
8 191 (15.72%) Customer Service
9 176 (14.49%) Continuous Improvement
10 163 (13.42%) Azure
11 123 (10.12%) ERP
12 118 (9.71%) ITSM
13 116 (9.55%) Windows Server
14 104 (8.56%) Entra ID
15 103 (8.48%) Microsoft Office
15 103 (8.48%) Service Management
16 98 (8.07%) SharePoint
17 79 (6.50%) Degree
18 77 (6.34%) Microsoft Intune
19 72 (5.93%) Microsoft Exchange
19 72 (5.93%) SQL Server
20 71 (5.84%) Windows 10
21 67 (5.51%) Power Platform
22 66 (5.43%) Business Intelligence
22 66 (5.43%) Service Delivery
23 65 (5.35%) SaaS
24 63 (5.19%) ServiceNow
25 61 (5.02%) Incident Management
25 61 (5.02%) Microsoft Excel
25 61 (5.02%) Process Improvement

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 98 (8.07%) SharePoint
2 72 (5.93%) Microsoft Exchange
3 27 (2.22%) IIS
4 12 (0.99%) Skype for Business
5 8 (0.66%) Confluence
6 4 (0.33%) Tomcat
7 3 (0.25%) SAS
8 2 (0.16%) CMS
9 1 (0.082%) Blackberry Enterprise Server
9 1 (0.082%) Exchange Server 2013
Applications
1 103 (8.48%) Microsoft Office
2 61 (5.02%) Microsoft Excel
3 21 (1.73%) Microsoft PowerPoint
4 3 (0.25%) Photoshop
5 1 (0.082%) Revit
5 1 (0.082%) Siemens NX
5 1 (0.082%) Windchill
Business Applications
1 17 (1.40%) Dynamics CRM
2 14 (1.15%) Oracle Retail
3 13 (1.07%) Visualfiles
4 12 (0.99%) NetSuite
5 11 (0.91%) iTrent
6 8 (0.66%) Oracle EBS
6 8 (0.66%) Oracle Financials
7 7 (0.58%) Dynamics AX
7 7 (0.58%) Elite 3E
7 7 (0.58%) Infor M3
8 6 (0.49%) NEC Housing
9 5 (0.41%) Fidessa
9 5 (0.41%) SAP Business One
9 5 (0.41%) Unit4 Business World
10 4 (0.33%) JDE OneWorld
10 4 (0.33%) Oracle Applications
10 4 (0.33%) Oracle EBS R12
10 4 (0.33%) Oracle Procure-to-Pay
10 4 (0.33%) Oracle Receivables
10 4 (0.33%) Payment Gateway
Cloud Services
1 350 (28.81%) Microsoft 365
2 163 (13.42%) Azure
3 104 (8.56%) Entra ID
4 67 (5.51%) Power Platform
5 65 (5.35%) SaaS
6 59 (4.86%) Dynamics 365
7 42 (3.46%) OneDrive
8 21 (1.73%) PowerApps
9 19 (1.56%) Power Automate
10 14 (1.15%) Google Workspace
10 14 (1.15%) Microsoft Copilot
11 11 (0.91%) AWS
12 9 (0.74%) IaaS
12 9 (0.74%) Mimecast
12 9 (0.74%) PaaS
13 8 (0.66%) Azure DevOps
14 7 (0.58%) GCP
15 5 (0.41%) ClickUp
16 4 (0.33%) OCI
17 3 (0.25%) ChatGPT
Communications & Networking
1 50 (4.12%) DNS
2 49 (4.03%) WAN
3 47 (3.87%) TCP/IP
4 45 (3.70%) Firewall
5 44 (3.62%) VPN
6 43 (3.54%) DHCP
7 34 (2.80%) LAN
8 29 (2.39%) Wi-Fi
9 26 (2.14%) Unified Communications
10 23 (1.89%) VoIP
11 17 (1.40%) VLAN
12 14 (1.15%) Broadband
13 13 (1.07%) SD-WAN
13 13 (1.07%) WebEx
14 12 (0.99%) 4G
14 12 (0.99%) Skype
15 10 (0.82%) Wireless
16 7 (0.58%) Network Security
17 6 (0.49%) MPLS
17 6 (0.49%) Structured Cabling
Database & Business Intelligence
1 72 (5.93%) SQL Server
2 45 (3.70%) Power BI
3 26 (2.14%) Crystal Reports
4 9 (0.74%) Relational Database
4 9 (0.74%) SQL Server Integration Services
5 7 (0.58%) SQL Server Reporting Services
6 6 (0.49%) BusinessObjects
6 6 (0.49%) Power Query
7 5 (0.41%) MySQL
8 4 (0.33%) Data Warehouse
8 4 (0.33%) Oracle Reports
9 3 (0.25%) Oracle Database
9 3 (0.25%) PostgreSQL
10 2 (0.16%) Metabase
10 2 (0.16%) Qlik Sense
10 2 (0.16%) Tableau
11 1 (0.082%) Db2
11 1 (0.082%) SQL Server Analysis Services
Development Applications
1 43 (3.54%) JIRA
2 4 (0.33%) Eclipse
2 4 (0.33%) Oracle Forms
2 4 (0.33%) Toad
3 2 (0.16%) Git
3 2 (0.16%) Visual Studio
General
1 394 (32.43%) Social Skills
2 164 (13.50%) Finance
3 147 (12.10%) Analytical Skills
4 78 (6.42%) Manufacturing
5 72 (5.93%) Legal
6 66 (5.43%) Law
7 61 (5.02%) Organisational Skills
8 59 (4.86%) Retail
9 44 (3.62%) Documentation Skills
10 32 (2.63%) Banking
11 19 (1.56%) Advertising
12 12 (0.99%) Legal Technology
12 12 (0.99%) Telecoms
13 11 (0.91%) Automotive
13 11 (0.91%) Front Office
13 11 (0.91%) Local Government
14 9 (0.74%) Investment Banking
15 8 (0.66%) International Banking
15 8 (0.66%) Public Sector
16 7 (0.58%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 28 (2.30%) XML
2 21 (1.73%) HTML
3 19 (1.56%) .NET
4 18 (1.48%) CSS
5 17 (1.40%) Web Services
6 16 (1.32%) FIX Protocol
7 13 (1.07%) REST
8 12 (0.99%) .NET Framework
9 10 (0.82%) SOAP
10 7 (0.58%) JSON
11 6 (0.49%) EDI
12 4 (0.33%) Oracle Fusion
13 3 (0.25%) Elastic Stack
13 3 (0.25%) Kafka
13 3 (0.25%) Middleware
14 2 (0.16%) 802.1X
14 2 (0.16%) WSDL
14 2 (0.16%) XSD
14 2 (0.16%) XSLT
15 1 (0.082%) XSL
Miscellaneous
1 60 (4.94%) Onboarding
2 55 (4.53%) Driving Licence
3 31 (2.55%) Self-Motivation
4 29 (2.39%) Video Conferencing
5 22 (1.81%) Analytical Mindset
5 22 (1.81%) Client/Server
6 20 (1.65%) Management Information System
7 11 (0.91%) Hybrid Cloud
8 9 (0.74%) Enterprise Software
8 9 (0.74%) Fixed Income
9 8 (0.66%) CMDB
9 8 (0.66%) Data Structures
9 8 (0.66%) FMCG
10 6 (0.49%) iPhone
10 6 (0.49%) Manufacturing Execution System
10 6 (0.49%) NHS
10 6 (0.49%) Operational Technology
10 6 (0.49%) Product Ownership
11 5 (0.41%) Housing Association
11 5 (0.41%) Legacy Systems
Operating Systems
1 368 (30.29%) Windows
2 116 (9.55%) Windows Server
3 71 (5.84%) Windows 10
4 45 (3.70%) Linux
5 27 (2.22%) Android
6 16 (1.32%) Apple iOS
6 16 (1.32%) Windows Server 2019
7 13 (1.07%) Mac OS
8 10 (0.82%) Unix
9 4 (0.33%) Windows Server 2016
10 3 (0.25%) CentOS
10 3 (0.25%) Rocky
10 3 (0.25%) Solaris
10 3 (0.25%) Ubuntu
Processes & Methodologies
1 345 (28.40%) Problem-Solving
2 192 (15.80%) ITIL
3 191 (15.72%) Customer Service
4 176 (14.49%) Continuous Improvement
5 123 (10.12%) ERP
6 118 (9.71%) ITSM
7 103 (8.48%) Service Management
8 66 (5.43%) Business Intelligence
8 66 (5.43%) Service Delivery
9 61 (5.02%) Incident Management
9 61 (5.02%) Process Improvement
10 50 (4.12%) Change Management
11 45 (3.70%) CRM
11 45 (3.70%) Project Delivery
12 42 (3.46%) Cybersecurity
13 40 (3.29%) Stakeholder Management
14 38 (3.13%) User Acceptance Testing
15 36 (2.96%) Root Cause Analysis
16 35 (2.88%) Collaborative Working
17 32 (2.63%) Asset Management
Programming Languages
1 232 (19.09%) SQL
2 51 (4.20%) PowerShell
3 30 (2.47%) JavaScript
4 27 (2.22%) C#
5 16 (1.32%) Python
6 9 (0.74%) C++
6 9 (0.74%) PL/SQL
7 8 (0.66%) Java
8 6 (0.49%) Bash
8 6 (0.49%) Ruby
8 6 (0.49%) T-SQL
9 4 (0.33%) PHP
10 3 (0.25%) Perl
10 3 (0.25%) VB
10 3 (0.25%) VBA
11 2 (0.16%) Google Apps Script
11 2 (0.16%) Tcl
11 2 (0.16%) VB.NET
11 2 (0.16%) XPath
12 1 (0.082%) R
Qualifications
1 79 (6.50%) Degree
2 46 (3.79%) A+ Certification
3 36 (2.96%) Security Cleared
4 33 (2.72%) Microsoft Certification
5 21 (1.73%) SC Cleared
6 11 (0.91%) Microsoft Certified Professional
6 11 (0.91%) Network+ Certification
7 10 (0.82%) ITIL Foundation Certificate
8 8 (0.66%) Computer Science Degree
8 8 (0.66%) ITIL Certification
9 7 (0.58%) CCNA
9 7 (0.58%) Cisco Certification
10 6 (0.49%) MBCS
11 5 (0.41%) BPSS Clearance
12 3 (0.25%) Azure Certification
12 3 (0.25%) DBS Check
12 3 (0.25%) DV Cleared
12 3 (0.25%) HNC
13 2 (0.16%) MCSA
13 2 (0.16%) MCSE
Quality Assurance & Compliance
1 44 (3.62%) SLA
2 22 (1.81%) ISO/IEC 27001
3 14 (1.15%) Cyber Essentials
3 14 (1.15%) Data Quality
4 10 (0.82%) QA
5 6 (0.49%) GDPR
6 4 (0.33%) Accessibility
7 2 (0.16%) Cyber Essentials PLUS
7 2 (0.16%) PCI DSS
8 1 (0.082%) DICOM
8 1 (0.082%) PMO
System Software
1 240 (19.75%) Active Directory
2 25 (2.06%) Hyper-V
3 19 (1.56%) VMware Infrastructure
4 6 (0.49%) Firmware
5 5 (0.41%) XenApp
6 4 (0.33%) Virtual Desktop
7 3 (0.25%) Microsoft Virtual Server
7 3 (0.25%) Virtual Servers
8 2 (0.16%) Docker
8 2 (0.16%) vSphere
9 1 (0.082%) BitLocker
Systems Management
1 77 (6.34%) Microsoft Intune
2 16 (1.32%) SCCM
3 7 (0.58%) Jamf Pro
4 6 (0.49%) Kibana
5 5 (0.41%) Single Sign-On
6 2 (0.16%) Grafana
7 1 (0.082%) Autotask
7 1 (0.082%) Cisco CUCM
7 1 (0.082%) Failover Clustering
7 1 (0.082%) FortiGate
7 1 (0.082%) Microsoft Clustering
Vendors
1 432 (35.56%) Microsoft
2 63 (5.19%) ServiceNow
3 48 (3.95%) Oracle
4 29 (2.39%) SAP
4 29 (2.39%) VMware
5 23 (1.89%) Cisco
6 22 (1.81%) Citrix
6 22 (1.81%) iManage
7 16 (1.32%) Google
8 15 (1.23%) Salesforce
9 14 (1.15%) Apple
9 14 (1.15%) Sage
10 13 (1.07%) Epicor
10 13 (1.07%) IFS
11 12 (0.99%) IBM
11 12 (0.99%) Meraki
11 12 (0.99%) Starlink
12 11 (0.91%) Polycom
13 10 (0.82%) Dell
13 10 (0.82%) IBM Sterling