Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 22 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
22 Aug 2026
Same period 2025 Same period 2024
Rank 159 120 208
Rank change year-on-year -39 +88 -7
Permanent jobs requiring a Support Analyst 1,206 1,142 943
As % of all permanent jobs in England 1.26% 2.62% 1.30%
As % of the Job Titles category 1.34% 2.89% 1.37%
Number of salaries quoted 1,025 973 687
10th Percentile £26,500 £25,500 £24,000
25th Percentile £29,750 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £33,500 £35,000
Median % change year-on-year +4.48% -4.29% -
75th Percentile £43,750 £43,750 £43,750
90th Percentile £50,000 £55,000 £60,300
UK median annual salary £35,000 £33,500 £35,000
% change year-on-year +4.48% -4.29% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 89,779 39,529 68,927
% of permanent jobs with a recognized job title 93.99% 90.54% 95.03%
Number of salaries quoted 63,178 23,826 46,171
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,250 £75,000 £72,500
90th Percentile £97,519 £95,000 £92,500
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 22 August 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 22 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +26 301 £32,500 -2.99% 34
North of England -7 250 £35,000 +21.74% 24
London -68 224 £42,500 -6.15% 26
Midlands -38 171 £35,000 +7.69% 13
South West -44 140 £32,500 - 12
North West +36 139 £34,500 +4.55% 13
East of England -26 120 £30,000 +1.69% 15
Yorkshire -33 106 £35,000 +22.81% 7
East Midlands -24 97 £35,000 +18.64% 6
West Midlands -40 74 £37,500 +11.94% 7
North East -70 5 £30,000 -3.23% 5
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 22 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 428 (35.49%) Microsoft
2 369 (30.60%) Windows
3 344 (28.52%) Microsoft 365
4 336 (27.86%) Problem-Solving
5 237 (19.65%) SQL
6 236 (19.57%) Active Directory
7 190 (15.75%) ITIL
8 183 (15.17%) Customer Service
9 178 (14.76%) Continuous Improvement
10 164 (13.60%) Azure
11 126 (10.45%) ERP
12 118 (9.78%) Windows Server
13 117 (9.70%) ITSM
14 106 (8.79%) Microsoft Office
15 103 (8.54%) Service Management
16 102 (8.46%) Entra ID
17 94 (7.79%) SharePoint
18 79 (6.55%) Degree
19 76 (6.30%) SQL Server
20 73 (6.05%) Microsoft Exchange
20 73 (6.05%) Microsoft Intune
21 71 (5.89%) Windows 10
22 68 (5.64%) Business Intelligence
22 68 (5.64%) Power Platform
23 65 (5.39%) SaaS
24 63 (5.22%) Service Delivery
25 62 (5.14%) Microsoft Excel
26 61 (5.06%) Process Improvement
26 61 (5.06%) ServiceNow
27 60 (4.98%) Incident Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 94 (7.79%) SharePoint
2 73 (6.05%) Microsoft Exchange
3 27 (2.24%) IIS
4 12 (1.00%) Skype for Business
5 6 (0.50%) Confluence
6 4 (0.33%) Tomcat
7 3 (0.25%) SAS
8 2 (0.17%) CMS
9 1 (0.083%) Blackberry Enterprise Server
9 1 (0.083%) Exchange Server 2013
Applications
1 106 (8.79%) Microsoft Office
2 62 (5.14%) Microsoft Excel
3 21 (1.74%) Microsoft PowerPoint
4 3 (0.25%) Photoshop
5 1 (0.083%) Revit
5 1 (0.083%) Siemens NX
5 1 (0.083%) Windchill
Business Applications
1 16 (1.33%) Dynamics CRM
2 15 (1.24%) Visualfiles
3 14 (1.16%) Oracle Retail
4 12 (1.00%) NetSuite
5 9 (0.75%) Elite 3E
5 9 (0.75%) Oracle Financials
6 8 (0.66%) iTrent
6 8 (0.66%) Oracle EBS
7 7 (0.58%) Dynamics AX
7 7 (0.58%) Infor M3
7 7 (0.58%) Unit4 Business World
8 6 (0.50%) NEC Housing
9 5 (0.41%) Fidessa
9 5 (0.41%) Oracle Assets
9 5 (0.41%) Oracle Receivables
9 5 (0.41%) SAP Business One
10 4 (0.33%) Exchequer
10 4 (0.33%) JDE OneWorld
10 4 (0.33%) Oracle Applications
10 4 (0.33%) Primavera
Cloud Services
1 344 (28.52%) Microsoft 365
2 164 (13.60%) Azure
3 102 (8.46%) Entra ID
4 68 (5.64%) Power Platform
5 65 (5.39%) SaaS
6 57 (4.73%) Dynamics 365
7 42 (3.48%) OneDrive
8 21 (1.74%) PowerApps
9 19 (1.58%) Power Automate
10 15 (1.24%) Microsoft Copilot
11 13 (1.08%) Google Workspace
12 11 (0.91%) AWS
12 11 (0.91%) IaaS
12 11 (0.91%) PaaS
13 9 (0.75%) Mimecast
14 7 (0.58%) Azure DevOps
14 7 (0.58%) ClickUp
14 7 (0.58%) GCP
15 5 (0.41%) OCI
16 3 (0.25%) ChatGPT
Communications & Networking
1 49 (4.06%) WAN
2 47 (3.90%) DNS
3 45 (3.73%) Firewall
4 44 (3.65%) TCP/IP
5 43 (3.57%) VPN
6 40 (3.32%) DHCP
7 34 (2.82%) LAN
8 29 (2.40%) Wi-Fi
9 27 (2.24%) Unified Communications
10 23 (1.91%) VoIP
11 17 (1.41%) VLAN
12 15 (1.24%) Broadband
13 13 (1.08%) 4G
13 13 (1.08%) SD-WAN
13 13 (1.08%) WebEx
14 12 (1.00%) Skype
15 10 (0.83%) Wireless
16 7 (0.58%) Network Security
17 6 (0.50%) MPLS
17 6 (0.50%) Structured Cabling
Database & Business Intelligence
1 76 (6.30%) SQL Server
2 47 (3.90%) Power BI
3 27 (2.24%) Crystal Reports
4 10 (0.83%) Relational Database
4 10 (0.83%) SQL Server Integration Services
5 7 (0.58%) BusinessObjects
5 7 (0.58%) Power Query
5 7 (0.58%) SQL Server Reporting Services
6 5 (0.41%) Data Warehouse
6 5 (0.41%) MySQL
7 4 (0.33%) Oracle Reports
7 4 (0.33%) PostgreSQL
8 3 (0.25%) Metabase
8 3 (0.25%) Oracle Database
9 2 (0.17%) Db2
9 2 (0.17%) Qlik Sense
9 2 (0.17%) Tableau
10 1 (0.083%) SQL Server Analysis Services
Development Applications
1 41 (3.40%) JIRA
2 4 (0.33%) Eclipse
2 4 (0.33%) Oracle Forms
2 4 (0.33%) Toad
3 3 (0.25%) Visual Studio
4 2 (0.17%) Git
5 1 (0.083%) SQL Server Management Studio (SSMS)
General
1 388 (32.17%) Social Skills
2 168 (13.93%) Finance
3 145 (12.02%) Analytical Skills
4 79 (6.55%) Manufacturing
5 75 (6.22%) Legal
6 67 (5.56%) Law
7 60 (4.98%) Organisational Skills
8 59 (4.89%) Retail
9 46 (3.81%) Documentation Skills
10 31 (2.57%) Banking
11 19 (1.58%) Advertising
12 14 (1.16%) Telecoms
13 12 (1.00%) Legal Technology
14 11 (0.91%) Automotive
14 11 (0.91%) Front Office
14 11 (0.91%) Local Government
15 9 (0.75%) Investment Banking
16 8 (0.66%) International Banking
16 8 (0.66%) Public Sector
17 7 (0.58%) Social Housing
Libraries, Frameworks & Software Standards
1 27 (2.24%) XML
2 21 (1.74%) HTML
3 20 (1.66%) .NET
4 18 (1.49%) CSS
4 18 (1.49%) Web Services
5 15 (1.24%) FIX Protocol
6 12 (1.00%) .NET Framework
6 12 (1.00%) REST
7 9 (0.75%) SOAP
8 6 (0.50%) EDI
8 6 (0.50%) JSON
9 3 (0.25%) Elastic Stack
9 3 (0.25%) Kafka
9 3 (0.25%) Middleware
9 3 (0.25%) Oracle Fusion
10 2 (0.17%) 802.1X
11 1 (0.083%) Terraform
11 1 (0.083%) WSDL
11 1 (0.083%) XSD
11 1 (0.083%) XSL
Miscellaneous
1 56 (4.64%) Driving Licence
1 56 (4.64%) Onboarding
2 30 (2.49%) Self-Motivation
3 29 (2.40%) Video Conferencing
4 23 (1.91%) Analytical Mindset
5 22 (1.82%) Client/Server
6 19 (1.58%) Management Information System
7 11 (0.91%) Hybrid Cloud
8 9 (0.75%) Enterprise Software
8 9 (0.75%) Fixed Income
9 8 (0.66%) CMDB
9 8 (0.66%) Data Structures
10 7 (0.58%) FMCG
11 6 (0.50%) Manufacturing Execution System
11 6 (0.50%) NHS
11 6 (0.50%) Operational Technology
11 6 (0.50%) Product Ownership
12 5 (0.41%) Data Centre
12 5 (0.41%) Housing Association
12 5 (0.41%) Legacy Systems
Operating Systems
1 369 (30.60%) Windows
2 118 (9.78%) Windows Server
3 71 (5.89%) Windows 10
4 46 (3.81%) Linux
5 29 (2.40%) Android
6 16 (1.33%) Windows Server 2019
7 15 (1.24%) Apple iOS
8 13 (1.08%) Mac OS
9 9 (0.75%) Unix
10 4 (0.33%) Windows Server 2016
11 3 (0.25%) CentOS
11 3 (0.25%) Rocky
11 3 (0.25%) Solaris
11 3 (0.25%) Ubuntu
Processes & Methodologies
1 336 (27.86%) Problem-Solving
2 190 (15.75%) ITIL
3 183 (15.17%) Customer Service
4 178 (14.76%) Continuous Improvement
5 126 (10.45%) ERP
6 117 (9.70%) ITSM
7 103 (8.54%) Service Management
8 68 (5.64%) Business Intelligence
9 63 (5.22%) Service Delivery
10 61 (5.06%) Process Improvement
11 60 (4.98%) Incident Management
12 49 (4.06%) Change Management
13 44 (3.65%) CRM
14 41 (3.40%) Cybersecurity
14 41 (3.40%) Project Delivery
15 38 (3.15%) User Acceptance Testing
16 37 (3.07%) Root Cause Analysis
17 36 (2.99%) Stakeholder Management
18 34 (2.82%) Collaborative Working
19 33 (2.74%) Asset Management
Programming Languages
1 237 (19.65%) SQL
2 50 (4.15%) PowerShell
3 30 (2.49%) JavaScript
4 28 (2.32%) C#
5 15 (1.24%) Python
6 10 (0.83%) PL/SQL
7 9 (0.75%) C++
8 7 (0.58%) Java
8 7 (0.58%) T-SQL
9 5 (0.41%) Bash
9 5 (0.41%) PHP
9 5 (0.41%) Ruby
10 3 (0.25%) Perl
10 3 (0.25%) VB
10 3 (0.25%) VB.NET
10 3 (0.25%) VBA
11 2 (0.17%) Google Apps Script
11 2 (0.17%) Tcl
12 1 (0.083%) Pascal
12 1 (0.083%) XPath
Qualifications
1 79 (6.55%) Degree
2 45 (3.73%) A+ Certification
3 37 (3.07%) Security Cleared
4 31 (2.57%) Microsoft Certification
5 21 (1.74%) SC Cleared
6 12 (1.00%) Microsoft Certified Professional
7 10 (0.83%) ITIL Foundation Certificate
7 10 (0.83%) Network+ Certification
8 8 (0.66%) Computer Science Degree
8 8 (0.66%) ITIL Certification
9 7 (0.58%) CCNA
9 7 (0.58%) Cisco Certification
10 6 (0.50%) MBCS
11 4 (0.33%) HNC
12 3 (0.25%) Azure Certification
12 3 (0.25%) BPSS Clearance
12 3 (0.25%) DV Cleared
13 1 (0.083%) DBS Check
13 1 (0.083%) MCSE
13 1 (0.083%) Oracle Certification
Quality Assurance & Compliance
1 44 (3.65%) SLA
2 22 (1.82%) ISO/IEC 27001
3 16 (1.33%) Cyber Essentials
4 14 (1.16%) Data Quality
5 10 (0.83%) QA
6 5 (0.41%) GDPR
7 4 (0.33%) Accessibility
7 4 (0.33%) Cyber Essentials PLUS
8 2 (0.17%) PCI DSS
9 1 (0.083%) DICOM
9 1 (0.083%) PMO
System Software
1 236 (19.57%) Active Directory
2 24 (1.99%) Hyper-V
3 18 (1.49%) VMware Infrastructure
4 6 (0.50%) Firmware
4 6 (0.50%) XenApp
5 4 (0.33%) Virtual Desktop
6 3 (0.25%) Microsoft Virtual Server
6 3 (0.25%) Virtual Servers
7 2 (0.17%) Docker
7 2 (0.17%) vSphere
8 1 (0.083%) BitLocker
Systems Management
1 73 (6.05%) Microsoft Intune
2 16 (1.33%) SCCM
3 7 (0.58%) Jamf Pro
3 7 (0.58%) Single Sign-On
4 6 (0.50%) Kibana
5 2 (0.17%) Grafana
6 1 (0.083%) Autotask
6 1 (0.083%) Cisco CUCM
6 1 (0.083%) Failover Clustering
6 1 (0.083%) FortiGate
6 1 (0.083%) Microsoft Clustering
Vendors
1 428 (35.49%) Microsoft
2 61 (5.06%) ServiceNow
3 45 (3.73%) Oracle
4 28 (2.32%) VMware
5 25 (2.07%) SAP
6 24 (1.99%) iManage
7 22 (1.82%) Cisco
7 22 (1.82%) Citrix
8 16 (1.33%) Apple
9 15 (1.24%) Google
9 15 (1.24%) Sage
9 15 (1.24%) Salesforce
10 13 (1.08%) Epicor
10 13 (1.08%) IFS
10 13 (1.08%) Starlink
11 12 (1.00%) Aderant
11 12 (1.00%) IBM
11 12 (1.00%) Meraki
12 11 (0.91%) Polycom
13 10 (0.83%) IBM Sterling