Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 19 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Aug 2026
Same period 2025 Same period 2024
Rank 154 124 212
Rank change year-on-year -30 +88 -13
Permanent jobs requiring a Support Analyst 1,203 1,147 946
As % of all permanent jobs in England 1.27% 2.62% 1.30%
As % of the Job Titles category 1.35% 2.89% 1.37%
Number of salaries quoted 1,023 981 693
10th Percentile £26,375 £25,500 £24,000
25th Percentile £29,750 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £33,500 £35,000
Median % change year-on-year +4.48% -4.29% -
75th Percentile £43,750 £43,750 £43,750
90th Percentile £50,000 £55,000 £60,000
UK median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 89,383 39,648 68,958
% of permanent jobs with a recognized job title 94.03% 90.60% 95.00%
Number of salaries quoted 62,829 23,898 46,485
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,250 £75,000 £72,500
90th Percentile £97,500 £95,000 £92,500
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 19 August 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 19 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +32 302 £32,500 -2.99% 38
North of England -10 247 £35,000 +18.64% 38
London -63 219 £42,500 -6.15% 69
Midlands -35 173 £35,000 +7.69% 16
South West -47 140 £32,500 - 12
North West +33 138 £34,000 +3.03% 23
East of England -19 122 £30,000 +1.69% 16
Yorkshire -28 105 £35,000 +22.81% 11
East Midlands -23 97 £35,000 +18.64% 6
West Midlands -44 76 £37,500 +11.94% 10
North East -77 4 £30,000 -3.23% 6
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 19 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 422 (35.08%) Microsoft
2 368 (30.59%) Windows
3 343 (28.51%) Microsoft 365
4 331 (27.51%) Problem-Solving
5 236 (19.62%) SQL
6 235 (19.53%) Active Directory
7 189 (15.71%) ITIL
8 180 (14.96%) Customer Service
9 179 (14.88%) Continuous Improvement
10 167 (13.88%) Azure
11 125 (10.39%) ERP
12 119 (9.89%) Windows Server
13 115 (9.56%) ITSM
14 105 (8.73%) Microsoft Office
15 101 (8.40%) Entra ID
15 101 (8.40%) Service Management
16 93 (7.73%) SharePoint
17 83 (6.90%) Degree
18 77 (6.40%) SQL Server
19 76 (6.32%) Microsoft Exchange
19 76 (6.32%) Microsoft Intune
20 68 (5.65%) Business Intelligence
20 68 (5.65%) Windows 10
21 66 (5.49%) Power Platform
22 62 (5.15%) Process Improvement
23 61 (5.07%) Incident Management
23 61 (5.07%) Microsoft Excel
23 61 (5.07%) SaaS
23 61 (5.07%) Service Delivery
24 58 (4.82%) ServiceNow

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 93 (7.73%) SharePoint
2 76 (6.32%) Microsoft Exchange
3 27 (2.24%) IIS
4 12 (1.00%) Skype for Business
5 4 (0.33%) Tomcat
6 3 (0.25%) CMS
6 3 (0.25%) Confluence
6 3 (0.25%) SAS
7 1 (0.083%) Blackberry Enterprise Server
7 1 (0.083%) Exchange Server 2013
Applications
1 105 (8.73%) Microsoft Office
2 61 (5.07%) Microsoft Excel
3 21 (1.75%) Microsoft PowerPoint
4 3 (0.25%) Photoshop
5 1 (0.083%) Revit
5 1 (0.083%) Siemens NX
5 1 (0.083%) Windchill
Business Applications
1 17 (1.41%) Dynamics CRM
2 15 (1.25%) Visualfiles
3 14 (1.16%) Oracle Retail
4 11 (0.91%) NetSuite
5 9 (0.75%) Elite 3E
5 9 (0.75%) Oracle Financials
6 8 (0.67%) Oracle EBS
6 8 (0.67%) Unit4 Business World
7 7 (0.58%) Dynamics AX
7 7 (0.58%) Infor M3
7 7 (0.58%) iTrent
8 6 (0.50%) NEC Housing
9 5 (0.42%) Fidessa
9 5 (0.42%) Oracle Assets
9 5 (0.42%) Oracle Receivables
9 5 (0.42%) SAP Business One
10 4 (0.33%) Exchequer
10 4 (0.33%) JDE OneWorld
10 4 (0.33%) Oracle Applications
10 4 (0.33%) Primavera
Cloud Services
1 343 (28.51%) Microsoft 365
2 167 (13.88%) Azure
3 101 (8.40%) Entra ID
4 66 (5.49%) Power Platform
5 61 (5.07%) SaaS
6 57 (4.74%) Dynamics 365
7 41 (3.41%) OneDrive
8 20 (1.66%) PowerApps
9 18 (1.50%) Power Automate
10 15 (1.25%) Microsoft Copilot
11 13 (1.08%) AWS
12 12 (1.00%) Google Workspace
13 11 (0.91%) IaaS
13 11 (0.91%) PaaS
14 9 (0.75%) Mimecast
15 8 (0.67%) ClickUp
15 8 (0.67%) GCP
16 7 (0.58%) Azure DevOps
17 5 (0.42%) OCI
18 3 (0.25%) ChatGPT
Communications & Networking
1 48 (3.99%) WAN
2 46 (3.82%) DNS
3 44 (3.66%) Firewall
4 43 (3.57%) TCP/IP
5 40 (3.33%) VPN
6 39 (3.24%) DHCP
7 33 (2.74%) LAN
8 28 (2.33%) Wi-Fi
9 27 (2.24%) Unified Communications
10 23 (1.91%) VoIP
11 16 (1.33%) VLAN
12 15 (1.25%) Broadband
13 13 (1.08%) 4G
13 13 (1.08%) SD-WAN
13 13 (1.08%) WebEx
14 12 (1.00%) Skype
15 10 (0.83%) Wireless
16 7 (0.58%) Network Security
17 6 (0.50%) MPLS
17 6 (0.50%) Structured Cabling
Database & Business Intelligence
1 77 (6.40%) SQL Server
2 46 (3.82%) Power BI
3 27 (2.24%) Crystal Reports
4 10 (0.83%) Relational Database
4 10 (0.83%) SQL Server Integration Services
5 7 (0.58%) BusinessObjects
5 7 (0.58%) Power Query
5 7 (0.58%) SQL Server Reporting Services
6 5 (0.42%) Data Warehouse
6 5 (0.42%) MySQL
6 5 (0.42%) PostgreSQL
7 4 (0.33%) Oracle Reports
8 3 (0.25%) Metabase
8 3 (0.25%) Oracle Database
9 2 (0.17%) Db2
9 2 (0.17%) Qlik Sense
9 2 (0.17%) Tableau
10 1 (0.083%) SQL Server Analysis Services
Development Applications
1 39 (3.24%) JIRA
2 4 (0.33%) Eclipse
2 4 (0.33%) Oracle Forms
2 4 (0.33%) Toad
3 3 (0.25%) Visual Studio
4 2 (0.17%) Git
5 1 (0.083%) SQL Server Management Studio (SSMS)
General
1 386 (32.09%) Social Skills
2 167 (13.88%) Finance
3 146 (12.14%) Analytical Skills
4 78 (6.48%) Manufacturing
5 75 (6.23%) Legal
6 67 (5.57%) Law
7 58 (4.82%) Retail
8 56 (4.66%) Organisational Skills
9 47 (3.91%) Documentation Skills
10 30 (2.49%) Banking
11 19 (1.58%) Advertising
12 15 (1.25%) Telecoms
13 12 (1.00%) Legal Technology
14 11 (0.91%) Front Office
14 11 (0.91%) Local Government
15 10 (0.83%) Automotive
16 9 (0.75%) Investment Banking
17 8 (0.67%) International Banking
17 8 (0.67%) Public Sector
18 7 (0.58%) Social Housing
Libraries, Frameworks & Software Standards
1 27 (2.24%) XML
2 21 (1.75%) HTML
3 20 (1.66%) .NET
4 19 (1.58%) Web Services
5 18 (1.50%) CSS
6 15 (1.25%) FIX Protocol
7 12 (1.00%) .NET Framework
7 12 (1.00%) REST
8 9 (0.75%) SOAP
9 6 (0.50%) EDI
9 6 (0.50%) JSON
10 3 (0.25%) Elastic Stack
10 3 (0.25%) Kafka
10 3 (0.25%) Middleware
10 3 (0.25%) Oracle Fusion
11 2 (0.17%) 802.1X
12 1 (0.083%) SAP CAF
12 1 (0.083%) WSDL
12 1 (0.083%) XSD
12 1 (0.083%) XSL
Miscellaneous
1 55 (4.57%) Onboarding
2 54 (4.49%) Driving Licence
3 32 (2.66%) Self-Motivation
4 27 (2.24%) Video Conferencing
5 23 (1.91%) Analytical Mindset
6 22 (1.83%) Client/Server
7 18 (1.50%) Management Information System
8 11 (0.91%) Hybrid Cloud
9 9 (0.75%) Enterprise Software
9 9 (0.75%) Fixed Income
10 8 (0.67%) CMDB
10 8 (0.67%) Data Structures
11 7 (0.58%) NHS
12 6 (0.50%) FMCG
12 6 (0.50%) Housing Association
12 6 (0.50%) Manufacturing Execution System
12 6 (0.50%) Operational Technology
12 6 (0.50%) Product Ownership
13 5 (0.42%) Blog
13 5 (0.42%) Legacy Systems
Operating Systems
1 368 (30.59%) Windows
2 119 (9.89%) Windows Server
3 68 (5.65%) Windows 10
4 43 (3.57%) Linux
5 30 (2.49%) Android
6 16 (1.33%) Windows Server 2019
7 14 (1.16%) Apple iOS
8 12 (1.00%) Mac OS
9 7 (0.58%) Unix
10 4 (0.33%) Windows Server 2016
11 3 (0.25%) CentOS
11 3 (0.25%) Rocky
11 3 (0.25%) Solaris
11 3 (0.25%) Ubuntu
Processes & Methodologies
1 331 (27.51%) Problem-Solving
2 189 (15.71%) ITIL
3 180 (14.96%) Customer Service
4 179 (14.88%) Continuous Improvement
5 125 (10.39%) ERP
6 115 (9.56%) ITSM
7 101 (8.40%) Service Management
8 68 (5.65%) Business Intelligence
9 62 (5.15%) Process Improvement
10 61 (5.07%) Incident Management
10 61 (5.07%) Service Delivery
11 49 (4.07%) Change Management
12 45 (3.74%) CRM
13 43 (3.57%) Cybersecurity
14 42 (3.49%) Project Delivery
15 37 (3.08%) User Acceptance Testing
16 36 (2.99%) Root Cause Analysis
16 36 (2.99%) Stakeholder Management
17 33 (2.74%) Collaborative Working
18 32 (2.66%) Asset Management
Programming Languages
1 236 (19.62%) SQL
2 44 (3.66%) PowerShell
3 30 (2.49%) JavaScript
4 28 (2.33%) C#
5 14 (1.16%) Python
6 10 (0.83%) PL/SQL
7 9 (0.75%) C++
8 7 (0.58%) Java
8 7 (0.58%) T-SQL
9 5 (0.42%) PHP
9 5 (0.42%) Ruby
10 3 (0.25%) Bash
10 3 (0.25%) Perl
10 3 (0.25%) VB
10 3 (0.25%) VB.NET
10 3 (0.25%) VBA
11 2 (0.17%) Tcl
12 1 (0.083%) Delphi
12 1 (0.083%) Pascal
12 1 (0.083%) R
Qualifications
1 83 (6.90%) Degree
2 42 (3.49%) A+ Certification
3 39 (3.24%) Security Cleared
4 32 (2.66%) Microsoft Certification
5 23 (1.91%) SC Cleared
6 12 (1.00%) Microsoft Certified Professional
7 11 (0.91%) ITIL Foundation Certificate
8 8 (0.67%) Computer Science Degree
9 7 (0.58%) CCNA
9 7 (0.58%) Cisco Certification
9 7 (0.58%) ITIL Certification
9 7 (0.58%) Network+ Certification
10 6 (0.50%) MBCS
11 4 (0.33%) DV Cleared
11 4 (0.33%) HNC
12 3 (0.25%) Azure Certification
12 3 (0.25%) BPSS Clearance
13 1 (0.083%) DBS Check
13 1 (0.083%) MCSA
13 1 (0.083%) MCSE
Quality Assurance & Compliance
1 43 (3.57%) SLA
2 23 (1.91%) ISO/IEC 27001
3 18 (1.50%) Cyber Essentials
4 14 (1.16%) Data Quality
5 8 (0.67%) QA
6 6 (0.50%) Cyber Essentials PLUS
7 5 (0.42%) GDPR
8 4 (0.33%) Accessibility
9 2 (0.17%) PCI DSS
10 1 (0.083%) DICOM
10 1 (0.083%) PMO
System Software
1 235 (19.53%) Active Directory
2 25 (2.08%) Hyper-V
3 18 (1.50%) VMware Infrastructure
4 6 (0.50%) Firmware
4 6 (0.50%) XenApp
5 4 (0.33%) Virtual Desktop
6 3 (0.25%) Docker
6 3 (0.25%) Microsoft Virtual Server
6 3 (0.25%) Virtual Servers
6 3 (0.25%) vSphere
7 1 (0.083%) BitLocker
Systems Management
1 76 (6.32%) Microsoft Intune
2 16 (1.33%) SCCM
3 7 (0.58%) Single Sign-On
4 6 (0.50%) Kibana
5 5 (0.42%) Jamf Pro
6 2 (0.17%) Grafana
7 1 (0.083%) Autotask
7 1 (0.083%) Cisco CUCM
7 1 (0.083%) Failover Clustering
7 1 (0.083%) FortiGate
7 1 (0.083%) Microsoft Clustering
7 1 (0.083%) Terraform
Vendors
1 422 (35.08%) Microsoft
2 58 (4.82%) ServiceNow
3 45 (3.74%) Oracle
4 28 (2.33%) VMware
5 25 (2.08%) SAP
6 24 (2.00%) iManage
7 21 (1.75%) Cisco
7 21 (1.75%) Citrix
8 16 (1.33%) Apple
9 15 (1.25%) Google
10 14 (1.16%) Sage
10 14 (1.16%) Salesforce
11 13 (1.08%) Epicor
11 13 (1.08%) IFS
11 13 (1.08%) Starlink
12 12 (1.00%) Aderant
12 12 (1.00%) IBM
12 12 (1.00%) Meraki
13 11 (0.91%) Polycom
14 10 (0.83%) IBM Sterling