Support Analyst Jobs in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 213 221 284
Rank change year-on-year +8 +63 -8
Permanent jobs requiring a Support Analyst 1,036 1,180 2,172
As % of all permanent jobs advertised in England 1.32% 1.66% 1.48%
As % of the Job Titles category 1.40% 1.81% 1.55%
Number of salaries quoted 798 978 1,749
10th Percentile £24,000 £24,425 £23,500
25th Percentile £28,000 £27,750 £26,250
Median annual salary (50th Percentile) £35,000 £35,000 £32,909
Median % change year-on-year - +6.36% +1.26%
75th Percentile £47,000 £48,750 £43,750
90th Percentile £65,075 £66,250 £55,000
UK median annual salary £35,000 £35,000 £32,909
% change year-on-year - +6.36% +1.26%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 74,198 65,186 140,455
% of permanent jobs with a recognized job title 94.69% 91.70% 95.53%
Number of salaries quoted 51,681 46,119 77,508
10th Percentile £30,000 £32,500 £32,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £72,000 £80,000 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 26 July 2024.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -22 334 £45,000 +6.51% 21
South East +23 236 £32,500 +14.04% 30
North of England -12 161 £32,500 -4.41% 20
Midlands -18 125 £32,500 +1.56% 18
South West +40 114 £33,000 +11.86% 16
North West +1 102 £32,500 -7.14% 12
West Midlands -29 64 £35,000 +7.69% 13
East Midlands +4 61 £29,500 +11.32% 5
East of England -12 61 £30,000 +3.45% 7
Yorkshire +24 57 £32,500 -4.41% 7
North East -15 2 £31,250 -16.67% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 26 July 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 397 (38.32%) Windows
2 368 (35.52%) Microsoft
3 353 (34.07%) Social Skills
4 297 (28.67%) Microsoft 365
5 264 (25.48%) Active Directory
6 229 (22.10%) Customer Service
7 222 (21.43%) SQL
8 221 (21.33%) Problem-Solving
9 208 (20.08%) ITIL
10 189 (18.24%) Windows 10
11 172 (16.60%) Azure
12 171 (16.51%) Microsoft Office
13 169 (16.31%) Finance
14 120 (11.58%) Degree
15 114 (11.00%) SLA
16 113 (10.91%) Analytical Skills
17 103 (9.94%) Windows Server
18 100 (9.65%) Microsoft Exchange
19 90 (8.69%) Linux
20 88 (8.49%) Firewall
21 84 (8.11%) SharePoint
22 83 (8.01%) Incident Management
23 80 (7.72%) Microsoft Intune
24 76 (7.34%) Entra ID
25 73 (7.05%) Change Management
25 73 (7.05%) DNS
26 72 (6.95%) SQL Server
27 71 (6.85%) Service Management
27 71 (6.85%) VMware
28 69 (6.66%) ITSM

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 100 (9.65%) Microsoft Exchange
2 84 (8.11%) SharePoint
3 15 (1.45%) WebLogic
4 9 (0.87%) Confluence
4 9 (0.87%) IIS
5 8 (0.77%) CMS
5 8 (0.77%) Tomcat
6 4 (0.39%) Skype for Business
7 3 (0.29%) Apache
7 3 (0.29%) GlassFish
7 3 (0.29%) JBoss
7 3 (0.29%) Oracle Service Bus
8 1 (0.097%) SharePoint 2013
8 1 (0.097%) WordPress
Applications
1 171 (16.51%) Microsoft Office
2 50 (4.83%) Microsoft Excel
3 9 (0.87%) Microsoft PowerPoint
4 8 (0.77%) MS Visio
5 1 (0.097%) Adobe Creative Suite
5 1 (0.097%) Microsoft Project
5 1 (0.097%) Trello
Business Applications
1 22 (2.12%) Dynamics CRM
2 12 (1.16%) Dynamics NAV
3 9 (0.87%) Endur
3 9 (0.87%) Fidessa
4 8 (0.77%) Dynamics GP
4 8 (0.77%) Elite 3E
5 6 (0.58%) Oracle Cash Management
6 5 (0.48%) Remedy ITSM
6 5 (0.48%) SAP S/4HANA
7 3 (0.29%) Carpe Diem
7 3 (0.29%) Dynamics AX
7 3 (0.29%) Infor SunSystems
7 3 (0.29%) iTrent
7 3 (0.29%) Markit EDM
7 3 (0.29%) NEC Housing
7 3 (0.29%) NetSuite
7 3 (0.29%) thinkFolio
8 2 (0.19%) Aladdin
8 2 (0.19%) Salesforce CRM
8 2 (0.19%) SAP MM
Cloud Services
1 297 (28.67%) Microsoft 365
2 172 (16.60%) Azure
3 76 (7.34%) Entra ID
4 48 (4.63%) Dynamics 365
5 35 (3.38%) Power Platform
6 34 (3.28%) AWS
7 25 (2.41%) SaaS
8 15 (1.45%) OneDrive
9 11 (1.06%) Google Workspace
9 11 (1.06%) PowerApps
9 11 (1.06%) WhatsApp
10 9 (0.87%) GCP
11 6 (0.58%) Power Automate
12 5 (0.48%) Google Sheets
12 5 (0.48%) Mimecast
13 3 (0.29%) Azure Sentinel
13 3 (0.29%) Cloud Computing
14 2 (0.19%) Azure Cosmos DB
14 2 (0.19%) Azure Monitor
14 2 (0.19%) Azure Stack
Communications & Networking
1 88 (8.49%) Firewall
2 73 (7.05%) DNS
3 68 (6.56%) DHCP
3 68 (6.56%) WAN
4 61 (5.89%) LAN
5 40 (3.86%) TCP/IP
6 33 (3.19%) Internet
7 29 (2.80%) VPN
8 28 (2.70%) WLAN
9 27 (2.61%) Wi-Fi
10 22 (2.12%) Wireless
11 19 (1.83%) VoIP
12 9 (0.87%) FIX Connectivity
12 9 (0.87%) Network Security
12 9 (0.87%) VLAN
13 8 (0.77%) Intranet
14 7 (0.68%) SSL
15 6 (0.58%) HTTP
15 6 (0.58%) HTTPS
15 6 (0.58%) Softphone
Database & Business Intelligence
1 72 (6.95%) SQL Server
2 24 (2.32%) SQL Server Reporting Services
3 20 (1.93%) Power BI
4 14 (1.35%) Oracle Database
5 12 (1.16%) Elasticsearch
5 12 (1.16%) MySQL
6 11 (1.06%) SQL Server Integration Services
7 7 (0.68%) PostgreSQL
8 5 (0.48%) Amazon RDS
8 5 (0.48%) Oracle Reports
8 5 (0.48%) Relational Database
9 4 (0.39%) MongoDB
9 4 (0.39%) SQL Server Analysis Services
10 3 (0.29%) Crystal Reports
10 3 (0.29%) Oracle Database 10g
10 3 (0.29%) Oracle Database 11g
10 3 (0.29%) Oracle Database 12c
10 3 (0.29%) RDBMS
10 3 (0.29%) SAP HANA
10 3 (0.29%) VLDB
Development Applications
1 22 (2.12%) JIRA
2 14 (1.35%) Eclipse
3 5 (0.48%) Jenkins
4 2 (0.19%) Bitbucket
4 2 (0.19%) Visual Studio
General
1 353 (34.07%) Social Skills
2 169 (16.31%) Finance
3 113 (10.91%) Analytical Skills
4 60 (5.79%) Law
5 56 (5.41%) Banking
6 52 (5.02%) Legal
7 47 (4.54%) Manufacturing
8 45 (4.34%) Front Office
9 32 (3.09%) Telecoms
10 26 (2.51%) Retail
11 20 (1.93%) Back Office
12 18 (1.74%) Public Sector
13 16 (1.54%) Inclusion and Diversity
13 16 (1.54%) Marketing
14 12 (1.16%) Police
15 11 (1.06%) Organisational Skills
16 10 (0.97%) French Language
17 9 (0.87%) Documentation Skills
18 8 (0.77%) Automotive
18 8 (0.77%) Investment Banking
Libraries, Frameworks & Software Standards
1 29 (2.80%) FIX Protocol
2 26 (2.51%) .NET
3 12 (1.16%) HTML
3 12 (1.16%) J2EE
3 12 (1.16%) Java EE
3 12 (1.16%) Spring
4 9 (0.87%) LDAP
5 7 (0.68%) XML
6 6 (0.58%) JSON
7 5 (0.48%) REST
8 4 (0.39%) ASP.NET
8 4 (0.39%) CSS
8 4 (0.39%) JSP
8 4 (0.39%) Servlets
8 4 (0.39%) SOAP
9 3 (0.29%) Middleware
9 3 (0.29%) OLE
9 3 (0.29%) SAML
10 2 (0.19%) EDI
10 2 (0.19%) Web Services
Miscellaneous
1 29 (2.80%) Self-Motivation
2 25 (2.41%) Onboarding
3 23 (2.22%) Driving Licence
3 23 (2.22%) Video Conferencing
4 16 (1.54%) Enterprise Software
4 16 (1.54%) Foreign Exchange (FX)
5 15 (1.45%) Management Information System
6 10 (0.97%) Mobile App
6 10 (0.97%) Smartphone
7 9 (0.87%) Data Centre
7 9 (0.87%) Eurex
8 8 (0.77%) iPhone
9 7 (0.68%) Credit Risk
9 7 (0.68%) iPad
9 7 (0.68%) Replication
10 6 (0.58%) Analytical Mindset
10 6 (0.58%) Equities
10 6 (0.58%) Product Ownership
10 6 (0.58%) SWIFT Messaging Network
11 5 (0.48%) Fat Client
Operating Systems
1 397 (38.32%) Windows
2 189 (18.24%) Windows 10
3 103 (9.94%) Windows Server
4 90 (8.69%) Linux
5 51 (4.92%) Unix
6 36 (3.47%) Apple iOS
7 28 (2.70%) Android
7 28 (2.70%) Windows Server 2019
8 19 (1.83%) Mac OS
8 19 (1.83%) Windows Server 2016
9 17 (1.64%) Windows 7
10 15 (1.45%) Solaris
11 14 (1.35%) CentOS
12 9 (0.87%) Ubuntu
13 6 (0.58%) Windows Server 2008
13 6 (0.58%) Windows Server 2012
14 5 (0.48%) Debian
14 5 (0.48%) Red Hat Enterprise Linux
15 4 (0.39%) Mac OS X
16 3 (0.29%) AIX
Processes & Methodologies
1 229 (22.10%) Customer Service
2 221 (21.33%) Problem-Solving
3 208 (20.08%) ITIL
4 83 (8.01%) Incident Management
5 73 (7.05%) Change Management
6 71 (6.85%) Service Management
7 69 (6.66%) ITSM
8 59 (5.69%) Service Delivery
9 57 (5.50%) ERP
10 51 (4.92%) CRM
11 44 (4.25%) Continuous Improvement
12 39 (3.76%) Agile
13 36 (3.47%) Business Intelligence
14 35 (3.38%) Problem Management
15 32 (3.09%) Cybersecurity
16 31 (2.99%) User Acceptance Testing
17 30 (2.90%) Computer Science
18 28 (2.70%) Asset Management
19 27 (2.61%) Root Cause Analysis
19 27 (2.61%) Stakeholder Management
Programming Languages
1 222 (21.43%) SQL
2 40 (3.86%) PowerShell
3 39 (3.76%) Java
4 28 (2.70%) Python
5 27 (2.61%) T-SQL
6 25 (2.41%) C#
7 22 (2.12%) JavaScript
8 21 (2.03%) Bash
9 16 (1.54%) Shell Script
10 9 (0.87%) Perl
10 9 (0.87%) PL/SQL
10 9 (0.87%) Ruby
10 9 (0.87%) VBA
11 5 (0.48%) PHP
12 4 (0.39%) C
13 3 (0.29%) COBOL
14 1 (0.097%) C++
14 1 (0.097%) MATLAB
14 1 (0.097%) VB
14 1 (0.097%) VB.NET
Qualifications
1 120 (11.58%) Degree
2 47 (4.54%) Security Cleared
3 29 (2.80%) Microsoft Certification
4 25 (2.41%) SC Cleared
5 23 (2.22%) A+ Certification
6 19 (1.83%) Computer Science Degree
7 12 (1.16%) ITIL Certification
8 10 (0.97%) ITIL Foundation Certificate
9 8 (0.77%) DBS Check
10 7 (0.68%) MCP
11 6 (0.58%) MCITP
11 6 (0.58%) Network+ Certification
12 5 (0.48%) MCSA
12 5 (0.48%) MCSE
12 5 (0.48%) PhD
13 4 (0.39%) CCNA
13 4 (0.39%) Cisco Certification
14 3 (0.29%) CompTIA Security+
15 2 (0.19%) BPSS Clearance
15 2 (0.19%) DV Cleared
Quality Assurance & Compliance
1 114 (11.00%) SLA
2 11 (1.06%) Cyber Essentials
3 9 (0.87%) ISO/IEC 27001
4 7 (0.68%) PMO
5 5 (0.48%) Data Quality
5 5 (0.48%) QA
6 4 (0.39%) GDPR
7 3 (0.29%) ISO 9001
8 2 (0.19%) PCI DSS
8 2 (0.19%) Sarbanes-Oxley
9 1 (0.097%) Accessibility
9 1 (0.097%) HMG Security Policy Framework
System Software
1 264 (25.48%) Active Directory
2 45 (4.34%) VMware Infrastructure
3 22 (2.12%) Hyper-V
4 10 (0.97%) Virtual Desktop
4 10 (0.97%) XenApp
4 10 (0.97%) XenDesktop
5 7 (0.68%) VMware Workstation
6 6 (0.58%) VMware ESXi
7 4 (0.39%) vSphere
8 3 (0.29%) Microsoft Virtual Server
8 3 (0.29%) Oracle RAC
8 3 (0.29%) Terminal Services
8 3 (0.29%) Virtual Servers
9 1 (0.097%) Firmware
9 1 (0.097%) Virtual Machines
Systems Management
1 80 (7.72%) Microsoft Intune
2 66 (6.37%) SCCM
3 16 (1.54%) Single Sign-On
4 12 (1.16%) Jamf Pro
4 12 (1.16%) OpenSSO
5 8 (0.77%) Control-M
5 8 (0.77%) WSUS
6 7 (0.68%) PaperCut
7 5 (0.48%) Pingdom
8 4 (0.39%) McAfee ePO
9 3 (0.29%) AirWatch
9 3 (0.29%) Data Guard
9 3 (0.29%) Nessus
9 3 (0.29%) Oracle RMAN
9 3 (0.29%) Oracle Statspack
9 3 (0.29%) Systems Management Server (SMS)
9 3 (0.29%) ZENworks
10 2 (0.19%) Ansible
10 2 (0.19%) Grafana
10 2 (0.19%) Progress Chef
Vendors
1 368 (35.52%) Microsoft
2 71 (6.85%) VMware
3 57 (5.50%) Cisco
4 51 (4.92%) Oracle
5 44 (4.25%) Citrix
6 36 (3.47%) ServiceNow
7 25 (2.41%) Bloomberg
8 22 (2.12%) Apple
8 22 (2.12%) Remedy
9 19 (1.83%) Google
10 16 (1.54%) SAP
11 15 (1.45%) SolarWinds
12 14 (1.35%) Guidewire
12 14 (1.35%) ION Trading
12 14 (1.35%) Red Hat
13 13 (1.25%) Dell
13 13 (1.25%) HP
13 13 (1.25%) iManage
14 11 (1.06%) Reuters
14 11 (1.06%) WatchGuard