Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 24 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
24 Jan 2026
Same period 2025 Same period 2024
Rank 125 207 154
Rank change year-on-year +82 -53 +85
Permanent jobs requiring a Support Analyst 998 726 1,154
As % of all permanent jobs in England 1.81% 1.52% 1.99%
As % of the Job Titles category 2.00% 1.65% 2.09%
Number of salaries quoted 794 444 999
10th Percentile £26,000 £26,500 £24,250
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,000 £40,000 £36,000
Median % change year-on-year -17.50% +11.11% +5.88%
75th Percentile £40,250 £52,500 £47,500
90th Percentile £53,750 £67,500 £57,500
UK median annual salary £33,000 £40,000 £36,500
% change year-on-year -17.50% +9.59% +7.35%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 50,021 44,012 55,228
% of permanent jobs with a recognized job title 90.94% 92.08% 95.08%
Number of salaries quoted 31,787 22,968 43,812
10th Percentile £29,000 £33,750 £30,000
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,173
Median % change year-on-year -8.33% +8.75% -11.72%
75th Percentile £75,000 £80,000 £75,419
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.41%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 24 January 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 24 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +90 260 £32,750 -6.43% 32
London +9 251 £41,111 -13.89% 25
Midlands +63 159 £29,750 -9.85% 16
North of England +37 147 £31,000 -10.14% 24
South West +59 108 £32,500 +2.36% 17
West Midlands +67 85 £34,500 +2.99% 6
Yorkshire +20 78 £26,225 -28.15% 13
East Midlands +40 74 £29,500 -10.61% 10
East of England +56 71 £27,500 -21.43% 13
North West +4 53 £33,750 +3.85% 9
North East +14 16 £31,500 -10.00% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 24 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 391 (39.18%) Microsoft
2 353 (35.37%) Problem-Solving
3 342 (34.27%) Windows
4 280 (28.06%) Customer Service
5 255 (25.55%) Microsoft 365
6 237 (23.75%) SQL
7 234 (23.45%) Active Directory
8 220 (22.04%) ITIL
9 167 (16.73%) Azure
10 157 (15.73%) Microsoft Office
11 129 (12.93%) Degree
12 106 (10.62%) Entra ID
13 103 (10.32%) ITSM
14 100 (10.02%) Microsoft Excel
15 98 (9.82%) Microsoft Intune
16 97 (9.72%) Windows Server
17 94 (9.42%) Continuous Improvement
18 93 (9.32%) ERP
19 87 (8.72%) Power Platform
20 82 (8.22%) Windows 10
21 76 (7.62%) SLA
22 74 (7.41%) DNS
22 74 (7.41%) Service Management
23 73 (7.31%) Change Management
24 71 (7.11%) Firewall
25 70 (7.01%) DHCP
26 69 (6.91%) JIRA
26 69 (6.91%) Process Improvement
27 65 (6.51%) Business Intelligence
27 65 (6.51%) SQL Server

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 63 (6.31%) Microsoft Exchange
2 61 (6.11%) SharePoint
3 18 (1.80%) Confluence
4 13 (1.30%) Skype for Business
5 10 (1.00%) IIS
6 1 (0.10%) Appian
6 1 (0.10%) Moodle
6 1 (0.10%) Tomcat
6 1 (0.10%) Umbraco
Applications
1 157 (15.73%) Microsoft Office
2 100 (10.02%) Microsoft Excel
3 48 (4.81%) Microsoft PowerPoint
4 18 (1.80%) Spreadsheet
5 4 (0.40%) MS Visio
6 1 (0.10%) Acrobat
6 1 (0.10%) AutoCAD
6 1 (0.10%) Photoshop
Business Applications
1 17 (1.70%) Dynamics CRM
2 14 (1.40%) NetSuite
3 13 (1.30%) Endur
3 13 (1.30%) NEC Housing
4 11 (1.10%) Dynamics AX
5 10 (1.00%) Visualfiles
6 6 (0.60%) SAP S/4HANA
6 6 (0.60%) Shopify
7 5 (0.50%) Dynamics NAV
7 5 (0.50%) Fidessa
7 5 (0.50%) Magento
7 5 (0.50%) SAP HR
7 5 (0.50%) SAP Payroll
8 4 (0.40%) Elite 3E
9 3 (0.30%) SAP Business ByDesign
10 2 (0.20%) Remedy ITSM
11 1 (0.10%) IBM Planning Analytics
11 1 (0.10%) Sage 200
11 1 (0.10%) SAP EWM
11 1 (0.10%) SAP WM
Cloud Services
1 255 (25.55%) Microsoft 365
2 167 (16.73%) Azure
3 106 (10.62%) Entra ID
4 87 (8.72%) Power Platform
5 49 (4.91%) SaaS
6 40 (4.01%) Dynamics 365
7 27 (2.71%) AWS
8 24 (2.40%) OneDrive
9 18 (1.80%) Power Automate
10 16 (1.60%) PowerApps
11 12 (1.20%) Google Workspace
12 5 (0.50%) Azure Monitor
12 5 (0.50%) dbt
13 4 (0.40%) OCI
14 3 (0.30%) BigCommerce
14 3 (0.30%) Mimecast
14 3 (0.30%) Oracle Service Cloud
15 2 (0.20%) Azure DevOps
15 2 (0.20%) Datadog
15 2 (0.20%) PaaS
Communications & Networking
1 74 (7.41%) DNS
2 71 (7.11%) Firewall
3 70 (7.01%) DHCP
4 53 (5.31%) VPN
5 39 (3.91%) LAN
6 38 (3.81%) TCP/IP
7 34 (3.41%) WAN
8 30 (3.01%) Remote Desktop
9 26 (2.61%) Wireless
10 19 (1.90%) WebEx
11 16 (1.60%) Internet
11 16 (1.60%) VoIP
11 16 (1.60%) Wi-Fi
12 14 (1.40%) Unified Communications
13 13 (1.30%) Skype
14 12 (1.20%) SD-WAN
15 11 (1.10%) WinSCP
16 10 (1.00%) Broadband
16 10 (1.00%) MPLS
17 7 (0.70%) VLAN
Database & Business Intelligence
1 65 (6.51%) SQL Server
2 64 (6.41%) Power BI
3 24 (2.40%) Relational Database
4 23 (2.30%) Oracle Reports
5 17 (1.70%) MySQL
6 9 (0.90%) SQL Server Integration Services
7 7 (0.70%) Metabase
8 6 (0.60%) PostgreSQL
8 6 (0.60%) SQL Server Reporting Services
9 5 (0.50%) Data Warehouse
9 5 (0.50%) Oracle Database
10 4 (0.40%) Crystal Reports
11 2 (0.20%) Azure SQL Database
Development Applications
1 69 (6.91%) JIRA
2 17 (1.70%) Git
3 7 (0.70%) Bitbucket
3 7 (0.70%) Visual Studio
4 4 (0.40%) LabVIEW
General
1 478 (47.90%) Social Skills
2 162 (16.23%) Analytical Skills
3 132 (13.23%) Finance
4 107 (10.72%) Law
5 68 (6.81%) Organisational Skills
6 56 (5.61%) Manufacturing
6 56 (5.61%) Retail
7 53 (5.31%) Legal
8 52 (5.21%) Telecoms
9 27 (2.71%) Advertising
9 27 (2.71%) Marketing
10 14 (1.40%) Automotive
11 12 (1.20%) Back Office
12 11 (1.10%) Banking
13 10 (1.00%) Front Office
14 9 (0.90%) Documentation Skills
15 5 (0.50%) Billing
15 5 (0.50%) Pharmaceutical
15 5 (0.50%) Presentation Skills
16 4 (0.40%) Aerospace
Libraries, Frameworks & Software Standards
1 14 (1.40%) HTML
2 13 (1.30%) .NET
3 11 (1.10%) CSS
4 8 (0.80%) FIX Protocol
4 8 (0.80%) Oracle Fusion
5 7 (0.70%) REST
5 7 (0.70%) SOAP
6 6 (0.60%) LDAP
6 6 (0.60%) Middleware
7 5 (0.50%) Lightning Web Components
7 5 (0.50%) XML
8 4 (0.40%) EDI
8 4 (0.40%) JSON
8 4 (0.40%) React
8 4 (0.40%) Software Packaging
9 2 (0.20%) jQuery
9 2 (0.20%) Web Services
10 1 (0.10%) MFC
Miscellaneous
1 102 (10.22%) Onboarding
2 62 (6.21%) Driving Licence
3 59 (5.91%) Management Information System
4 44 (4.41%) Video Conferencing
5 35 (3.51%) Enterprise Software
6 18 (1.80%) NHS
7 17 (1.70%) Self-Motivation
8 12 (1.20%) Data Centre
9 9 (0.90%) Analytical Mindset
9 9 (0.90%) EPoS
9 9 (0.90%) Renewable Energy
10 8 (0.80%) Client/Server
11 7 (0.70%) IoT
11 7 (0.70%) Mobile App
12 6 (0.60%) FMCG
12 6 (0.60%) iPhone
12 6 (0.60%) PKI
13 5 (0.50%) iSeries
13 5 (0.50%) Reference Data
14 4 (0.40%) iPad
Operating Systems
1 342 (34.27%) Windows
2 97 (9.72%) Windows Server
3 82 (8.22%) Windows 10
4 43 (4.31%) Mac OS
5 39 (3.91%) Linux
6 35 (3.51%) Apple iOS
7 24 (2.40%) Android
8 19 (1.90%) Windows Server 2019
9 12 (1.20%) Unix
10 9 (0.90%) Windows Server 2016
11 6 (0.60%) Mac OS X
12 4 (0.40%) Solaris
13 2 (0.20%) Ubuntu
14 1 (0.10%) AIX
14 1 (0.10%) Windows 7
14 1 (0.10%) Windows Server 2003
14 1 (0.10%) Windows Server 2008
14 1 (0.10%) Windows Server 2012
Processes & Methodologies
1 353 (35.37%) Problem-Solving
2 280 (28.06%) Customer Service
3 220 (22.04%) ITIL
4 103 (10.32%) ITSM
5 94 (9.42%) Continuous Improvement
6 93 (9.32%) ERP
7 74 (7.41%) Service Management
8 73 (7.31%) Change Management
9 69 (6.91%) Process Improvement
10 65 (6.51%) Business Intelligence
11 44 (4.41%) Incident Management
11 44 (4.41%) Mentoring
12 43 (4.31%) Asset Management
12 43 (4.31%) Cybersecurity
13 40 (4.01%) CRM
13 40 (4.01%) Data Analysis
14 38 (3.81%) User Experience
15 36 (3.61%) Computer Science
16 33 (3.31%) Root Cause Analysis
17 29 (2.91%) Logistics
Programming Languages
1 237 (23.75%) SQL
2 34 (3.41%) PowerShell
3 29 (2.91%) Python
3 29 (2.91%) T-SQL
4 26 (2.61%) C#
5 9 (0.90%) VB.NET
6 8 (0.80%) Java
6 8 (0.80%) VB
7 7 (0.70%) JavaScript
8 6 (0.60%) VBA
9 5 (0.50%) Data Analysis Expressions
9 5 (0.50%) Kusto Query Language
10 3 (0.30%) Apex Code
10 3 (0.30%) Bash
11 2 (0.20%) Shell Script
12 1 (0.10%) Bicep
12 1 (0.10%) R
12 1 (0.10%) VBScript
Qualifications
1 129 (12.93%) Degree
2 48 (4.81%) Security Cleared
3 40 (4.01%) Microsoft Certification
4 39 (3.91%) SC Cleared
5 31 (3.11%) A+ Certification
6 22 (2.20%) MCP
7 21 (2.10%) DBS Check
8 20 (2.00%) ITIL Foundation Certificate
9 19 (1.90%) Computer Science Degree
10 13 (1.30%) CCNA
10 13 (1.30%) Cisco Certification
10 13 (1.30%) ITIL Certification
11 10 (1.00%) Network+ Certification
12 8 (0.80%) BPSS Clearance
12 8 (0.80%) MCSA
13 4 (0.40%) DV Cleared
13 4 (0.40%) HNC
13 4 (0.40%) Master's Degree
13 4 (0.40%) MCSE
13 4 (0.40%) MCTS
Quality Assurance & Compliance
1 76 (7.62%) SLA
2 21 (2.10%) QA
3 15 (1.50%) ISO/IEC 27001
4 7 (0.70%) Cyber Essentials
5 6 (0.60%) Accessibility
5 6 (0.60%) Data Quality
6 5 (0.50%) GDPR
7 3 (0.30%) 21 CFR Part 11
7 3 (0.30%) GxP
8 2 (0.20%) Cyber Essentials PLUS
9 1 (0.10%) Actionable Recommendations
9 1 (0.10%) PCI DSS
System Software
1 234 (23.45%) Active Directory
2 24 (2.40%) VMware Infrastructure
3 13 (1.30%) Hyper-V
4 9 (0.90%) Virtual Desktop
5 5 (0.50%) Virtual Machines
6 3 (0.30%) BitLocker
6 3 (0.30%) Firmware
Systems Management
1 98 (9.82%) Microsoft Intune
2 20 (2.00%) SCCM
3 9 (0.90%) Grafana
4 7 (0.70%) Control-M
4 7 (0.70%) Jamf Pro
4 7 (0.70%) Kubernetes
4 7 (0.70%) Prometheus
5 6 (0.60%) WSUS
6 5 (0.50%) Autotask
7 1 (0.10%) AirWatch
7 1 (0.10%) EMC NetWorker
7 1 (0.10%) SCOM
7 1 (0.10%) Symantec Endpoint Protection
7 1 (0.10%) Terraform
Vendors
1 391 (39.18%) Microsoft
2 34 (3.41%) Oracle
3 28 (2.81%) VMware
4 27 (2.71%) Cisco
5 25 (2.51%) ServiceNow
6 21 (2.10%) SAP
7 17 (1.70%) Meraki
7 17 (1.70%) Polycom
8 15 (1.50%) CheckPoint
8 15 (1.50%) Palo Alto
9 14 (1.40%) Apple
9 14 (1.40%) Salesforce
10 12 (1.20%) Google
11 11 (1.10%) Northgate
12 10 (1.00%) Fortinet
13 9 (0.90%) Citrix
13 9 (0.90%) Guidewire
13 9 (0.90%) Sage
14 8 (0.80%) HP
15 7 (0.70%) Intapp