Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 14 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 121 203 145
Rank change year-on-year +82 -58 +94
Permanent jobs requiring a Support Analyst 983 714 1,002
As % of all permanent jobs in England 1.86% 1.48% 2.03%
As % of the Job Titles category 2.05% 1.60% 2.14%
Number of salaries quoted 787 431 873
10th Percentile £26,000 £26,500 £24,250
25th Percentile £28,000 £31,250 £28,500
Median annual salary (50th Percentile) £33,000 £40,000 £36,000
Median % change year-on-year -17.50% +11.11% +5.88%
75th Percentile £40,875 £52,500 £47,500
90th Percentile £53,750 £67,500 £60,000
UK median annual salary £33,500 £40,000 £37,000
% change year-on-year -16.25% +8.11% +8.82%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 48,032 44,628 46,871
% of permanent jobs with a recognized job title 90.90% 92.71% 95.12%
Number of salaries quoted 30,380 23,318 36,700
10th Percentile £28,750 £33,750 £31,000
25th Percentile £37,500 £45,000 £41,670
Median annual salary (50th Percentile) £55,000 £60,000 £57,500
Median % change year-on-year -8.33% +4.35% -6.50%
75th Percentile £75,000 £80,000 £77,500
90th Percentile £95,000 £98,750 £97,500
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 14 January 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +98 252 £32,750 -6.43% 24
London +14 251 £45,000 -6.23% 17
Midlands +71 155 £30,000 -10.45% 13
North of England +41 147 £31,000 -5.34% 26
South West +57 104 £33,500 +5.10% 6
West Midlands +45 79 £35,000 +1.45% 8
Yorkshire +28 77 £26,000 -28.77% 14
East Midlands +40 76 £29,500 -11.94% 5
East of England +61 72 £27,500 -21.43% 11
North West +5 52 £33,750 +8.87% 11
North East +27 18 £31,500 -18.90% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 14 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 397 (40.39%) Microsoft
2 353 (35.91%) Problem-Solving
3 347 (35.30%) Windows
4 286 (29.09%) Customer Service
5 258 (26.25%) Microsoft 365
6 241 (24.52%) Active Directory
7 239 (24.31%) SQL
8 231 (23.50%) ITIL
9 173 (17.60%) Azure
10 154 (15.67%) Microsoft Office
11 126 (12.82%) Degree
12 106 (10.78%) Entra ID
13 104 (10.58%) Windows Server
14 101 (10.27%) Microsoft Excel
15 99 (10.07%) Microsoft Intune
16 93 (9.46%) ITSM
17 90 (9.16%) Continuous Improvement
17 90 (9.16%) ERP
18 87 (8.85%) Power Platform
19 82 (8.34%) Windows 10
20 78 (7.93%) Firewall
21 76 (7.73%) DNS
21 76 (7.73%) Service Management
22 72 (7.32%) DHCP
23 71 (7.22%) SLA
24 67 (6.82%) Change Management
25 65 (6.61%) SQL Server
26 64 (6.51%) Microsoft Exchange
27 63 (6.41%) Business Intelligence
27 63 (6.41%) JIRA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 64 (6.51%) Microsoft Exchange
2 57 (5.80%) SharePoint
3 16 (1.63%) Confluence
4 13 (1.32%) Skype for Business
5 11 (1.12%) IIS
6 1 (0.10%) Appian
6 1 (0.10%) Moodle
6 1 (0.10%) Tomcat
6 1 (0.10%) Umbraco
Applications
1 154 (15.67%) Microsoft Office
2 101 (10.27%) Microsoft Excel
3 47 (4.78%) Microsoft PowerPoint
4 20 (2.03%) Spreadsheet
5 4 (0.41%) MS Visio
6 1 (0.10%) Acrobat
6 1 (0.10%) AutoCAD
6 1 (0.10%) Photoshop
Business Applications
1 16 (1.63%) Dynamics CRM
2 14 (1.42%) NetSuite
3 12 (1.22%) Endur
4 11 (1.12%) Visualfiles
5 10 (1.02%) NEC Housing
6 9 (0.92%) Dynamics AX
7 6 (0.61%) SAP S/4HANA
8 5 (0.51%) Fidessa
8 5 (0.51%) Shopify
9 4 (0.41%) Dynamics NAV
9 4 (0.41%) Elite 3E
9 4 (0.41%) Magento
9 4 (0.41%) SAP HR
9 4 (0.41%) SAP Payroll
10 2 (0.20%) Remedy ITSM
11 1 (0.10%) IBM Planning Analytics
11 1 (0.10%) Sage 200
11 1 (0.10%) SAP Business ByDesign
11 1 (0.10%) SAP Business One
11 1 (0.10%) SAP HCM
Cloud Services
1 258 (26.25%) Microsoft 365
2 173 (17.60%) Azure
3 106 (10.78%) Entra ID
4 87 (8.85%) Power Platform
5 45 (4.58%) SaaS
6 42 (4.27%) Dynamics 365
7 27 (2.75%) AWS
8 22 (2.24%) OneDrive
9 18 (1.83%) PowerApps
10 17 (1.73%) Power Automate
11 12 (1.22%) Google Workspace
12 5 (0.51%) Azure Monitor
13 4 (0.41%) dbt
13 4 (0.41%) OCI
14 3 (0.31%) BigCommerce
14 3 (0.31%) Oracle Service Cloud
15 2 (0.20%) Mimecast
15 2 (0.20%) PaaS
16 1 (0.10%) Cloud Computing
16 1 (0.10%) GCP
Communications & Networking
1 78 (7.93%) Firewall
2 76 (7.73%) DNS
3 72 (7.32%) DHCP
4 59 (6.00%) VPN
5 47 (4.78%) LAN
6 42 (4.27%) WAN
7 40 (4.07%) TCP/IP
8 34 (3.46%) Remote Desktop
9 25 (2.54%) Wireless
10 22 (2.24%) VoIP
10 22 (2.24%) WebEx
11 17 (1.73%) Internet
11 17 (1.73%) Wi-Fi
12 15 (1.53%) SD-WAN
13 14 (1.42%) Skype
13 14 (1.42%) Unified Communications
14 13 (1.32%) MPLS
15 11 (1.12%) Broadband
16 10 (1.02%) WinSCP
17 7 (0.71%) VLAN
Database & Business Intelligence
1 65 (6.61%) SQL Server
2 63 (6.41%) Power BI
3 27 (2.75%) Oracle Reports
4 23 (2.34%) Relational Database
5 17 (1.73%) MySQL
6 9 (0.92%) SQL Server Integration Services
7 6 (0.61%) Oracle Database
7 6 (0.61%) SQL Server Reporting Services
8 5 (0.51%) Crystal Reports
8 5 (0.51%) Metabase
8 5 (0.51%) PostgreSQL
9 4 (0.41%) Data Warehouse
10 1 (0.10%) Azure SQL Database
Development Applications
1 63 (6.41%) JIRA
2 16 (1.63%) Git
3 7 (0.71%) Bitbucket
4 5 (0.51%) Visual Studio
5 4 (0.41%) LabVIEW
General
1 480 (48.83%) Social Skills
2 158 (16.07%) Analytical Skills
3 130 (13.22%) Finance
4 108 (10.99%) Law
5 67 (6.82%) Organisational Skills
6 52 (5.29%) Retail
7 51 (5.19%) Legal
7 51 (5.19%) Manufacturing
7 51 (5.19%) Telecoms
8 27 (2.75%) Marketing
9 26 (2.64%) Advertising
10 14 (1.42%) Automotive
10 14 (1.42%) Back Office
11 11 (1.12%) Front Office
12 10 (1.02%) Banking
13 9 (0.92%) Documentation Skills
14 8 (0.81%) Pharmaceutical
14 8 (0.81%) Police
15 6 (0.61%) Billing
16 5 (0.51%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 14 (1.42%) HTML
2 12 (1.22%) .NET
2 12 (1.22%) Oracle Fusion
3 11 (1.12%) CSS
4 8 (0.81%) FIX Protocol
5 7 (0.71%) LDAP
6 6 (0.61%) EDI
6 6 (0.61%) REST
6 6 (0.61%) SOAP
7 5 (0.51%) Lightning Web Components
7 5 (0.51%) Software Packaging
8 4 (0.41%) Middleware
8 4 (0.41%) React
8 4 (0.41%) XML
9 3 (0.31%) JSON
10 2 (0.20%) jQuery
10 2 (0.20%) Web Services
11 1 (0.10%) MFC
11 1 (0.10%) SAP Fiori
Miscellaneous
1 94 (9.56%) Onboarding
2 61 (6.21%) Management Information System
3 60 (6.10%) Driving Licence
4 40 (4.07%) Video Conferencing
5 37 (3.76%) Enterprise Software
6 16 (1.63%) NHS
6 16 (1.63%) Self-Motivation
7 15 (1.53%) Data Centre
8 9 (0.92%) EPoS
9 8 (0.81%) Analytical Mindset
9 8 (0.81%) Client/Server
9 8 (0.81%) Renewable Energy
10 7 (0.71%) Mobile App
10 7 (0.71%) PKI
11 6 (0.61%) FMCG
11 6 (0.61%) Handset
11 6 (0.61%) IoT
11 6 (0.61%) iPhone
11 6 (0.61%) iSeries
12 5 (0.51%) LIMS
Operating Systems
1 347 (35.30%) Windows
2 104 (10.58%) Windows Server
3 82 (8.34%) Windows 10
4 46 (4.68%) Mac OS
5 39 (3.97%) Linux
6 36 (3.66%) Apple iOS
7 22 (2.24%) Windows Server 2019
8 21 (2.14%) Android
9 12 (1.22%) Unix
10 11 (1.12%) Windows Server 2016
11 6 (0.61%) Mac OS X
12 4 (0.41%) Solaris
13 2 (0.20%) Ubuntu
14 1 (0.10%) AIX
14 1 (0.10%) Windows 7
14 1 (0.10%) Windows Server 2003
14 1 (0.10%) Windows Server 2008
14 1 (0.10%) Windows Server 2012
Processes & Methodologies
1 353 (35.91%) Problem-Solving
2 286 (29.09%) Customer Service
3 231 (23.50%) ITIL
4 93 (9.46%) ITSM
5 90 (9.16%) Continuous Improvement
5 90 (9.16%) ERP
6 76 (7.73%) Service Management
7 67 (6.82%) Change Management
8 63 (6.41%) Business Intelligence
8 63 (6.41%) Process Improvement
9 45 (4.58%) Cybersecurity
10 44 (4.48%) Mentoring
11 43 (4.37%) Incident Management
12 41 (4.17%) Asset Management
13 40 (4.07%) Data Analysis
14 38 (3.87%) CRM
14 38 (3.87%) User Experience
15 34 (3.46%) Computer Science
16 29 (2.95%) Root Cause Analysis
17 28 (2.85%) Logistics
Programming Languages
1 239 (24.31%) SQL
2 33 (3.36%) PowerShell
3 28 (2.85%) Python
4 27 (2.75%) T-SQL
5 26 (2.64%) C#
6 9 (0.92%) VB
6 9 (0.92%) VB.NET
7 8 (0.81%) Java
8 7 (0.71%) JavaScript
9 6 (0.61%) VBA
10 5 (0.51%) Data Analysis Expressions
10 5 (0.51%) Kusto Query Language
11 3 (0.31%) Apex Code
11 3 (0.31%) Bash
12 2 (0.20%) Shell Script
13 1 (0.10%) ABAP
13 1 (0.10%) Bicep
13 1 (0.10%) VBScript
Qualifications
1 126 (12.82%) Degree
2 47 (4.78%) Security Cleared
3 46 (4.68%) Microsoft Certification
4 42 (4.27%) SC Cleared
5 29 (2.95%) A+ Certification
6 26 (2.64%) MCP
7 24 (2.44%) DBS Check
7 24 (2.44%) ITIL Foundation Certificate
8 19 (1.93%) Computer Science Degree
9 18 (1.83%) CCNA
9 18 (1.83%) Cisco Certification
10 16 (1.63%) ITIL Certification
11 12 (1.22%) Network+ Certification
12 11 (1.12%) BPSS Clearance
13 10 (1.02%) MCSA
14 5 (0.51%) MCTS
15 4 (0.41%) DV Cleared
15 4 (0.41%) HNC
15 4 (0.41%) Master's Degree
15 4 (0.41%) MCSE
Quality Assurance & Compliance
1 71 (7.22%) SLA
2 21 (2.14%) QA
3 13 (1.32%) ISO/IEC 27001
4 8 (0.81%) Cyber Essentials
4 8 (0.81%) Data Quality
5 7 (0.71%) Accessibility
6 6 (0.61%) GDPR
7 5 (0.51%) 21 CFR Part 11
7 5 (0.51%) GxP
8 3 (0.31%) Cyber Essentials PLUS
9 1 (0.10%) PCI DSS
System Software
1 241 (24.52%) Active Directory
2 26 (2.64%) VMware Infrastructure
3 14 (1.42%) Hyper-V
4 11 (1.12%) Virtual Desktop
5 6 (0.61%) Virtual Machines
6 4 (0.41%) BitLocker
6 4 (0.41%) Firmware
7 1 (0.10%) XenApp
Systems Management
1 99 (10.07%) Microsoft Intune
2 22 (2.24%) SCCM
3 9 (0.92%) Grafana
3 9 (0.92%) Jamf Pro
4 7 (0.71%) Control-M
4 7 (0.71%) Kubernetes
4 7 (0.71%) Prometheus
4 7 (0.71%) WSUS
5 5 (0.51%) Autotask
6 1 (0.10%) AirWatch
6 1 (0.10%) EMC NetWorker
6 1 (0.10%) SCOM
6 1 (0.10%) Symantec Endpoint Protection
6 1 (0.10%) Terraform
Vendors
1 397 (40.39%) Microsoft
2 40 (4.07%) Oracle
3 33 (3.36%) Cisco
4 30 (3.05%) VMware
5 26 (2.64%) ServiceNow
6 20 (2.03%) Meraki
6 20 (2.03%) Polycom
7 18 (1.83%) SAP
8 16 (1.63%) Apple
9 15 (1.53%) CheckPoint
9 15 (1.53%) Palo Alto
10 14 (1.42%) Citrix
10 14 (1.42%) Salesforce
11 13 (1.32%) Fortinet
12 12 (1.22%) Google
13 11 (1.12%) Guidewire
14 10 (1.02%) Intapp
14 10 (1.02%) Northgate
15 9 (0.92%) Sage
16 8 (0.81%) HP