Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,750 per year, according to job vacancies posted during the 6 months leading to 28 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 Dec 2025
Same period 2024 Same period 2023
Rank 123 204 150
Rank change year-on-year +81 -54 +76
Permanent jobs requiring a Support Analyst 1,007 748 977
As % of all permanent jobs in England 1.92% 1.50% 2.14%
As % of the Job Titles category 2.12% 1.61% 2.25%
Number of salaries quoted 810 455 858
10th Percentile £26,000 £26,300 £24,250
25th Percentile £28,000 £31,250 £28,500
Median annual salary (50th Percentile) £33,750 £40,000 £36,500
Median % change year-on-year -15.63% +9.59% +4.29%
75th Percentile £41,264 £51,625 £47,500
90th Percentile £53,750 £67,500 £62,500
UK median annual salary £34,500 £40,000 £37,500
% change year-on-year -13.75% +6.67% +7.14%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 47,490 46,476 43,479
% of permanent jobs with a recognized job title 90.63% 93.22% 95.07%
Number of salaries quoted 29,835 24,852 34,063
10th Percentile £28,500 £33,173 £31,250
25th Percentile £36,250 £45,000 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -1.64%
75th Percentile £75,000 £78,750 £80,000
90th Percentile £95,000 £97,500 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 28 December 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 28 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +15 259 £45,000 -5.75% 45
South East +83 246 £32,750 -6.43% 40
Midlands +68 169 £31,250 -8.09% 25
North of England +48 151 £31,000 -4.98% 24
South West +58 105 £33,500 +4.69% 10
East Midlands +52 88 £29,500 -13.87% 9
West Midlands +54 81 £35,000 +1.27% 16
Yorkshire +33 78 £27,500 -24.66% 4
East of England +65 75 £27,750 -20.71% 3
North West +2 51 £33,000 +3.13% 18
North East +35 22 £31,500 -18.90% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 28 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 426 (42.30%) Microsoft
2 368 (36.54%) Problem-Solving
3 365 (36.25%) Windows
4 287 (28.50%) Customer Service
5 267 (26.51%) Microsoft 365
6 254 (25.22%) Active Directory
6 254 (25.22%) SQL
7 234 (23.24%) ITIL
8 179 (17.78%) Azure
9 164 (16.29%) Microsoft Office
10 135 (13.41%) Degree
11 111 (11.02%) Windows Server
12 110 (10.92%) Entra ID
13 105 (10.43%) Microsoft Excel
14 101 (10.03%) Microsoft Intune
15 99 (9.83%) Continuous Improvement
16 92 (9.14%) ERP
16 92 (9.14%) ITSM
17 88 (8.74%) DNS
17 88 (8.74%) Power Platform
17 88 (8.74%) Windows 10
18 85 (8.44%) Firewall
19 84 (8.34%) DHCP
20 80 (7.94%) Service Management
21 77 (7.65%) Microsoft Exchange
22 76 (7.55%) SLA
23 73 (7.25%) SQL Server
24 67 (6.65%) JIRA
25 66 (6.55%) Change Management
26 63 (6.26%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 77 (7.65%) Microsoft Exchange
2 57 (5.66%) SharePoint
3 18 (1.79%) Confluence
4 17 (1.69%) IIS
5 13 (1.29%) Skype for Business
6 1 (0.099%) Appian
6 1 (0.099%) Moodle
6 1 (0.099%) Office Communications Server
6 1 (0.099%) Tomcat
6 1 (0.099%) Umbraco
Applications
1 164 (16.29%) Microsoft Office
2 105 (10.43%) Microsoft Excel
3 46 (4.57%) Microsoft PowerPoint
4 21 (2.09%) Spreadsheet
5 4 (0.40%) MS Visio
6 1 (0.099%) Acrobat
6 1 (0.099%) AutoCAD
6 1 (0.099%) Photoshop
Business Applications
1 18 (1.79%) Dynamics CRM
2 16 (1.59%) NetSuite
3 12 (1.19%) Endur
3 12 (1.19%) Visualfiles
4 8 (0.79%) SAP S/4HANA
5 7 (0.70%) Dynamics NAV
6 6 (0.60%) Dynamics AX
6 6 (0.60%) Fidessa
6 6 (0.60%) NEC Housing
6 6 (0.60%) SAP HR
6 6 (0.60%) SAP Payroll
7 5 (0.50%) Shopify
8 4 (0.40%) Elite 3E
8 4 (0.40%) Magento
8 4 (0.40%) PeopleSoft Financials
9 3 (0.30%) Remedy ITSM
9 3 (0.30%) SAP Business One
9 3 (0.30%) SAP HCM
10 1 (0.099%) IBM Planning Analytics
10 1 (0.099%) Sage 200
Cloud Services
1 267 (26.51%) Microsoft 365
2 179 (17.78%) Azure
3 110 (10.92%) Entra ID
4 88 (8.74%) Power Platform
5 47 (4.67%) Dynamics 365
6 45 (4.47%) SaaS
7 28 (2.78%) AWS
8 23 (2.28%) OneDrive
9 17 (1.69%) Power Automate
9 17 (1.69%) PowerApps
10 13 (1.29%) Google Workspace
11 6 (0.60%) OCI
12 5 (0.50%) Azure Monitor
13 4 (0.40%) dbt
14 3 (0.30%) BigCommerce
14 3 (0.30%) Oracle Service Cloud
14 3 (0.30%) SuccessFactors
15 2 (0.20%) Mimecast
15 2 (0.20%) PaaS
16 1 (0.099%) GCP
Communications & Networking
1 88 (8.74%) DNS
2 85 (8.44%) Firewall
3 84 (8.34%) DHCP
4 63 (6.26%) VPN
5 55 (5.46%) LAN
6 49 (4.87%) WAN
7 44 (4.37%) TCP/IP
8 37 (3.67%) Remote Desktop
9 24 (2.38%) Wireless
10 23 (2.28%) WebEx
11 22 (2.18%) Internet
11 22 (2.18%) VoIP
12 18 (1.79%) Wi-Fi
13 15 (1.49%) SD-WAN
13 15 (1.49%) Unified Communications
14 14 (1.39%) Skype
15 13 (1.29%) MPLS
16 12 (1.19%) Kerberos
17 11 (1.09%) Broadband
18 10 (0.99%) VLAN
Database & Business Intelligence
1 73 (7.25%) SQL Server
2 63 (6.26%) Power BI
3 31 (3.08%) Oracle Reports
4 22 (2.18%) Relational Database
5 21 (2.09%) MySQL
6 7 (0.70%) SQL Server Integration Services
7 6 (0.60%) Oracle Database
7 6 (0.60%) SQL Server Reporting Services
8 5 (0.50%) Crystal Reports
8 5 (0.50%) Metabase
8 5 (0.50%) PostgreSQL
9 4 (0.40%) Data Warehouse
10 1 (0.099%) Azure SQL Database
Development Applications
1 67 (6.65%) JIRA
2 14 (1.39%) Git
3 7 (0.70%) Bitbucket
4 5 (0.50%) Visual Studio
5 3 (0.30%) LabVIEW
General
1 518 (51.44%) Social Skills
2 161 (15.99%) Analytical Skills
3 133 (13.21%) Finance
4 117 (11.62%) Law
5 71 (7.05%) Organisational Skills
6 58 (5.76%) Legal
7 53 (5.26%) Retail
8 48 (4.77%) Manufacturing
9 47 (4.67%) Telecoms
10 33 (3.28%) Marketing
11 26 (2.58%) Advertising
12 15 (1.49%) Automotive
12 15 (1.49%) Police
13 14 (1.39%) Back Office
14 13 (1.29%) Front Office
15 12 (1.19%) Banking
16 10 (0.99%) Pharmaceutical
17 9 (0.89%) Documentation Skills
18 7 (0.70%) Inclusion and Diversity
19 6 (0.60%) Billing
Libraries, Frameworks & Software Standards
1 19 (1.89%) Oracle Fusion
2 16 (1.59%) HTML
3 12 (1.19%) LDAP
4 11 (1.09%) CSS
5 10 (0.99%) .NET
5 10 (0.99%) FIX Protocol
6 8 (0.79%) REST
6 8 (0.79%) SOAP
7 6 (0.60%) EDI
7 6 (0.60%) XML
8 5 (0.50%) JSON
8 5 (0.50%) Lightning Web Components
8 5 (0.50%) Software Packaging
9 4 (0.40%) Middleware
9 4 (0.40%) React
9 4 (0.40%) Web Services
10 3 (0.30%) SAP Fiori
11 2 (0.20%) jQuery
12 1 (0.099%) MFC
Miscellaneous
1 98 (9.73%) Onboarding
2 64 (6.36%) Management Information System
3 62 (6.16%) Driving Licence
4 42 (4.17%) Video Conferencing
5 39 (3.87%) Enterprise Software
6 18 (1.79%) Self-Motivation
7 15 (1.49%) Data Centre
7 15 (1.49%) NHS
8 12 (1.19%) PKI
9 9 (0.89%) Client/Server
9 9 (0.89%) iPhone
10 8 (0.79%) Analytical Mindset
10 8 (0.79%) iSeries
10 8 (0.79%) Mobile App
11 7 (0.70%) EPoS
11 7 (0.70%) Handset
11 7 (0.70%) iPad
11 7 (0.70%) Renewable Energy
12 6 (0.60%) FMCG
13 5 (0.50%) Reference Data
Operating Systems
1 365 (36.25%) Windows
2 111 (11.02%) Windows Server
3 88 (8.74%) Windows 10
4 51 (5.06%) Mac OS
5 41 (4.07%) Linux
6 36 (3.57%) Apple iOS
7 29 (2.88%) Windows Server 2019
8 24 (2.38%) Android
9 17 (1.69%) Windows Server 2016
10 14 (1.39%) Unix
11 6 (0.60%) Mac OS X
12 5 (0.50%) Solaris
13 4 (0.40%) Windows 7
14 3 (0.30%) Ubuntu
15 1 (0.099%) AIX
15 1 (0.099%) Windows Server 2003
15 1 (0.099%) Windows Server 2008
15 1 (0.099%) Windows Server 2012
Processes & Methodologies
1 368 (36.54%) Problem-Solving
2 287 (28.50%) Customer Service
3 234 (23.24%) ITIL
4 99 (9.83%) Continuous Improvement
5 92 (9.14%) ERP
5 92 (9.14%) ITSM
6 80 (7.94%) Service Management
7 66 (6.55%) Change Management
8 61 (6.06%) Business Intelligence
8 61 (6.06%) Process Improvement
9 50 (4.97%) Incident Management
10 49 (4.87%) Cybersecurity
11 44 (4.37%) Mentoring
12 41 (4.07%) CRM
12 41 (4.07%) Data Analysis
13 38 (3.77%) Asset Management
13 38 (3.77%) User Experience
14 36 (3.57%) Computer Science
15 35 (3.48%) Logistics
16 31 (3.08%) Problem Management
Programming Languages
1 254 (25.22%) SQL
2 38 (3.77%) PowerShell
3 30 (2.98%) Python
4 28 (2.78%) C#
5 27 (2.68%) T-SQL
6 14 (1.39%) VB
7 10 (0.99%) JavaScript
8 9 (0.89%) VB.NET
9 8 (0.79%) Java
10 6 (0.60%) VBA
11 5 (0.50%) Data Analysis Expressions
11 5 (0.50%) Kusto Query Language
12 4 (0.40%) Bash
13 3 (0.30%) ABAP
13 3 (0.30%) Apex Code
14 2 (0.20%) Shell Script
15 1 (0.099%) Bicep
15 1 (0.099%) VBScript
Qualifications
1 135 (13.41%) Degree
2 51 (5.06%) Microsoft Certification
3 49 (4.87%) Security Cleared
4 46 (4.57%) SC Cleared
5 29 (2.88%) ITIL Foundation Certificate
5 29 (2.88%) MCP
6 24 (2.38%) A+ Certification
6 24 (2.38%) DBS Check
7 20 (1.99%) Computer Science Degree
8 19 (1.89%) CCNA
8 19 (1.89%) Cisco Certification
9 16 (1.59%) ITIL Certification
10 15 (1.49%) BPSS Clearance
11 13 (1.29%) Network+ Certification
12 10 (0.99%) MCSA
13 5 (0.50%) MCSE
13 5 (0.50%) MCTS
14 4 (0.40%) Master's Degree
15 3 (0.30%) Azure Certification
15 3 (0.30%) CTC Cleared
Quality Assurance & Compliance
1 76 (7.55%) SLA
2 21 (2.09%) QA
3 13 (1.29%) Cyber Essentials
3 13 (1.29%) Data Quality
3 13 (1.29%) ISO/IEC 27001
4 9 (0.89%) Accessibility
5 8 (0.79%) GDPR
6 5 (0.50%) 21 CFR Part 11
6 5 (0.50%) Cyber Essentials PLUS
6 5 (0.50%) GxP
7 1 (0.099%) PCI DSS
System Software
1 254 (25.22%) Active Directory
2 27 (2.68%) VMware Infrastructure
3 14 (1.39%) Hyper-V
4 11 (1.09%) Virtual Desktop
5 7 (0.70%) BitLocker
5 7 (0.70%) Firmware
6 6 (0.60%) Virtual Machines
7 1 (0.099%) Terminal Server
7 1 (0.099%) XenApp
Systems Management
1 101 (10.03%) Microsoft Intune
2 23 (2.28%) SCCM
3 12 (1.19%) WSUS
4 10 (0.99%) Grafana
4 10 (0.99%) Jamf Pro
5 7 (0.70%) Control-M
5 7 (0.70%) Kubernetes
5 7 (0.70%) Prometheus
6 6 (0.60%) Autotask
7 1 (0.099%) AirWatch
7 1 (0.099%) EMC NetWorker
7 1 (0.099%) SCOM
7 1 (0.099%) Symantec Endpoint Protection
7 1 (0.099%) Terraform
Vendors
1 426 (42.30%) Microsoft
2 45 (4.47%) Oracle
3 36 (3.57%) Cisco
4 30 (2.98%) VMware
5 25 (2.48%) ServiceNow
6 21 (2.09%) Meraki
6 21 (2.09%) SAP
7 20 (1.99%) Apple
7 20 (1.99%) Polycom
8 16 (1.59%) Citrix
9 15 (1.49%) CheckPoint
9 15 (1.49%) Palo Alto
10 14 (1.39%) Salesforce
11 13 (1.29%) Fortinet
11 13 (1.29%) Google
11 13 (1.29%) Guidewire
11 13 (1.29%) Intapp
12 11 (1.09%) HP
13 9 (0.89%) Sage
14 8 (0.79%) Adobe