Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 13 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 May 2026
Same period 2025 Same period 2024
Rank 156 149 186
Rank change year-on-year -7 +37 +71
Permanent jobs requiring a Support Analyst 1,031 856 1,324
As % of all permanent jobs in England 1.29% 2.20% 1.58%
As % of the Job Titles category 1.38% 2.46% 1.67%
Number of salaries quoted 815 709 1,092
10th Percentile £26,375 £24,500 £24,000
25th Percentile £30,000 £28,000 £27,250
Median annual salary (50th Percentile) £35,000 £35,000 £35,000
Median % change year-on-year - - +2.94%
75th Percentile £42,500 £48,750 £47,500
90th Percentile £50,000 £60,000 £57,500
UK median annual salary £35,000 £35,000 £35,000
% change year-on-year - - +2.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 74,648 34,765 79,342
% of permanent jobs with a recognized job title 93.21% 89.48% 94.44%
Number of salaries quoted 50,252 20,835 60,281
10th Percentile £30,000 £30,000 £28,500
25th Percentile £40,000 £41,250 £38,250
Median annual salary (50th Percentile) £55,000 £59,000 £54,000
Median % change year-on-year -6.78% +9.26% -11.18%
75th Percentile £75,000 £78,750 £71,991
90th Percentile £96,250 £100,000 £91,250
UK median annual salary £55,000 £57,670 £52,686
% change year-on-year -4.63% +9.46% -12.19%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 13 May 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 13 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +59 293 £33,000 -5.71% 36
London -56 214 £41,000 -13.68% 24
Midlands -3 165 £35,000 +16.67% 16
North of England -17 164 £35,000 +21.74% 24
South West -8 117 £32,500 +8.33% 11
West Midlands -1 103 £35,000 +16.67% 9
Yorkshire -52 84 £30,000 +5.26% 10
North West +13 78 £35,221 +7.55% 12
East of England -12 77 £30,000 -7.69% 10
East Midlands -2 62 £35,000 +34.62% 7
North East -51 2 £43,500 +74.00% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 13 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 339 (32.88%) Microsoft
2 309 (29.97%) Windows
3 276 (26.77%) Microsoft 365
4 243 (23.57%) Problem-Solving
5 202 (19.59%) SQL
6 197 (19.11%) Active Directory
7 175 (16.97%) ITIL
8 159 (15.42%) Azure
9 133 (12.90%) Customer Service
10 131 (12.71%) ERP
11 114 (11.06%) Microsoft Office
12 110 (10.67%) ITSM
13 109 (10.57%) Continuous Improvement
14 101 (9.80%) Degree
15 88 (8.54%) Entra ID
16 84 (8.15%) Windows 10
17 78 (7.57%) Change Management
17 78 (7.57%) SQL Server
18 75 (7.27%) Windows Server
19 74 (7.18%) Process Improvement
20 71 (6.89%) Power Platform
21 70 (6.79%) Microsoft Exchange
22 69 (6.69%) Service Management
23 68 (6.60%) SharePoint
24 63 (6.11%) Business Intelligence
25 60 (5.82%) SLA
26 59 (5.72%) Microsoft Excel
27 58 (5.63%) Microsoft Intune
28 57 (5.53%) JIRA
29 50 (4.85%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 70 (6.79%) Microsoft Exchange
2 68 (6.60%) SharePoint
3 18 (1.75%) IIS
4 11 (1.07%) Skype for Business
5 10 (0.97%) Confluence
6 5 (0.48%) CMS
7 2 (0.19%) Tomcat
8 1 (0.097%) Moodle
8 1 (0.097%) SAS
8 1 (0.097%) Umbraco
Applications
1 114 (11.06%) Microsoft Office
2 59 (5.72%) Microsoft Excel
3 23 (2.23%) Microsoft PowerPoint
4 3 (0.29%) Photoshop
5 1 (0.097%) MS Visio
Business Applications
1 25 (2.42%) Dynamics CRM
2 15 (1.45%) Dynamics AX
2 15 (1.45%) NEC Housing
3 10 (0.97%) Endur
3 10 (0.97%) NetSuite
4 9 (0.87%) Magento
4 9 (0.87%) Shopify
4 9 (0.87%) Unit4 Business World
4 9 (0.87%) Visualfiles
5 8 (0.78%) Dynamics NAV
5 8 (0.78%) Elite 3E
6 6 (0.58%) SAP HR
6 6 (0.58%) SAP Payroll
7 5 (0.48%) SAP Business One
7 5 (0.48%) SAP S/4HANA
8 4 (0.39%) Exchequer
8 4 (0.39%) Fidessa
8 4 (0.39%) Infor M3
8 4 (0.39%) JDE World
8 4 (0.39%) Primavera
Cloud Services
1 276 (26.77%) Microsoft 365
2 159 (15.42%) Azure
3 88 (8.54%) Entra ID
4 71 (6.89%) Power Platform
5 40 (3.88%) Dynamics 365
6 35 (3.39%) OneDrive
7 32 (3.10%) SaaS
8 22 (2.13%) AWS
9 20 (1.94%) Power Automate
10 17 (1.65%) Google Workspace
11 12 (1.16%) PaaS
11 12 (1.16%) PowerApps
12 11 (1.07%) IaaS
13 10 (0.97%) ClickUp
13 10 (0.97%) dbt
14 8 (0.78%) Azure DevOps
14 8 (0.78%) Boomi
14 8 (0.78%) iPaaS
14 8 (0.78%) Workato
15 7 (0.68%) Microsoft Copilot
Communications & Networking
1 49 (4.75%) DNS
2 45 (4.36%) DHCP
3 37 (3.59%) VPN
4 31 (3.01%) TCP/IP
5 29 (2.81%) Firewall
6 20 (1.94%) WAN
7 17 (1.65%) VoIP
8 16 (1.55%) Unified Communications
9 14 (1.36%) Broadband
10 13 (1.26%) Wi-Fi
11 12 (1.16%) VLAN
11 12 (1.16%) WinSCP
12 11 (1.07%) Skype
12 11 (1.07%) WebEx
13 10 (0.97%) 4G
14 9 (0.87%) LAN
14 9 (0.87%) Wireless
15 7 (0.68%) Network Security
16 6 (0.58%) SD-WAN
17 4 (0.39%) RFID
Database & Business Intelligence
1 78 (7.57%) SQL Server
2 50 (4.85%) Power BI
3 26 (2.52%) Relational Database
4 18 (1.75%) Crystal Reports
5 15 (1.45%) SQL Server Integration Services
6 13 (1.26%) Metabase
7 12 (1.16%) SQL Server Reporting Services
8 10 (0.97%) Data Warehouse
8 10 (0.97%) Oracle Reports
9 8 (0.78%) PostgreSQL
10 7 (0.68%) BusinessObjects
10 7 (0.68%) Power Query
11 4 (0.39%) DB2
11 4 (0.39%) MySQL
12 3 (0.29%) Azure SQL Database
13 1 (0.097%) SQL Server Analysis Services
Development Applications
1 57 (5.53%) JIRA
2 13 (1.26%) Visual Studio
3 12 (1.16%) Git
4 4 (0.39%) LabVIEW
5 2 (0.19%) Rational Rhapsody
6 1 (0.097%) Bitbucket
6 1 (0.097%) Eclipse
6 1 (0.097%) SQL Server Management Studio (SSMS)
General
1 291 (28.23%) Social Skills
2 169 (16.39%) Finance
3 120 (11.64%) Analytical Skills
4 73 (7.08%) Law
5 71 (6.89%) Manufacturing
6 65 (6.30%) Legal
7 48 (4.66%) Retail
8 39 (3.78%) Documentation Skills
8 39 (3.78%) Organisational Skills
9 33 (3.20%) Telecoms
10 19 (1.84%) Banking
11 16 (1.55%) Advertising
12 11 (1.07%) Local Government
13 9 (0.87%) Automotive
14 8 (0.78%) Back Office
14 8 (0.78%) Marketing
14 8 (0.78%) Social Housing
15 7 (0.68%) Public Sector
16 6 (0.58%) International Banking
17 5 (0.48%) Publishing
Libraries, Frameworks & Software Standards
1 20 (1.94%) .NET
2 17 (1.65%) Middleware
3 14 (1.36%) Web Services
4 11 (1.07%) REST
5 8 (0.78%) SOAP
6 7 (0.68%) CSS
6 7 (0.68%) HTML
7 6 (0.58%) EDI
7 6 (0.58%) FIX Protocol
8 4 (0.39%) Elastic Stack
8 4 (0.39%) JSON
9 3 (0.29%) Kafka
10 2 (0.19%) 802.1X
10 2 (0.19%) XML
11 1 (0.097%) .NET Framework
11 1 (0.097%) SAP CAF
Miscellaneous
1 64 (6.21%) Onboarding
2 50 (4.85%) Driving Licence
3 45 (4.36%) Video Conferencing
4 27 (2.62%) Management Information System
5 19 (1.84%) Analytical Mindset
6 17 (1.65%) Client/Server
7 14 (1.36%) NHS
8 13 (1.26%) Self-Motivation
9 12 (1.16%) Renewable Energy
10 10 (0.97%) Low-Code
11 8 (0.78%) EPoS
11 8 (0.78%) Hybrid Cloud
12 7 (0.68%) Enterprise Software
12 7 (0.68%) Mobile App
13 6 (0.58%) IoT
14 5 (0.48%) Data Protection Act
14 5 (0.48%) Housing Association
14 5 (0.48%) iPhone
14 5 (0.48%) iSeries
15 4 (0.39%) Legacy Applications
Operating Systems
1 309 (29.97%) Windows
2 84 (8.15%) Windows 10
3 75 (7.27%) Windows Server
4 33 (3.20%) Android
5 29 (2.81%) Linux
6 16 (1.55%) Apple iOS
7 10 (0.97%) Mac OS
8 4 (0.39%) Windows Server 2019
9 2 (0.19%) Unix
10 1 (0.097%) Solaris
10 1 (0.097%) Ubuntu
10 1 (0.097%) Windows Server 2012
10 1 (0.097%) Windows Server 2016
Processes & Methodologies
1 243 (23.57%) Problem-Solving
2 175 (16.97%) ITIL
3 133 (12.90%) Customer Service
4 131 (12.71%) ERP
5 110 (10.67%) ITSM
6 109 (10.57%) Continuous Improvement
7 78 (7.57%) Change Management
8 74 (7.18%) Process Improvement
9 69 (6.69%) Service Management
10 63 (6.11%) Business Intelligence
11 47 (4.56%) CRM
12 43 (4.17%) Incident Management
13 40 (3.88%) Service Delivery
14 38 (3.69%) Data Analysis
15 37 (3.59%) Cybersecurity
15 37 (3.59%) Data Management
16 35 (3.39%) Computer Science
17 28 (2.72%) Migration
18 27 (2.62%) Document Management
19 26 (2.52%) Workflow
Programming Languages
1 202 (19.59%) SQL
2 34 (3.30%) PowerShell
3 21 (2.04%) T-SQL
4 16 (1.55%) JavaScript
5 14 (1.36%) C#
5 14 (1.36%) Python
6 13 (1.26%) VB.NET
7 8 (0.78%) PL/SQL
8 7 (0.68%) PHP
9 4 (0.39%) Delphi
9 4 (0.39%) Pascal
10 3 (0.29%) Java
10 3 (0.29%) VBA
11 2 (0.19%) Tcl
12 1 (0.097%) Bash
12 1 (0.097%) R
Qualifications
1 101 (9.80%) Degree
2 45 (4.36%) A+ Certification
3 41 (3.98%) Security Cleared
4 37 (3.59%) Microsoft Certification
5 23 (2.23%) SC Cleared
6 16 (1.55%) Microsoft Certified Professional
7 9 (0.87%) HNC
8 8 (0.78%) Computer Science Degree
8 8 (0.78%) DBS Check
8 8 (0.78%) DV Cleared
9 6 (0.58%) MBCS
10 5 (0.48%) ITIL Foundation Certificate
10 5 (0.48%) MCSA
11 4 (0.39%) MCSE
12 3 (0.29%) BPSS Clearance
12 3 (0.29%) ITIL Certification
13 2 (0.19%) CTC Cleared
13 2 (0.19%) NVQ Level 3
13 2 (0.19%) Oracle Certification
14 1 (0.097%) CCA
Quality Assurance & Compliance
1 60 (5.82%) SLA
2 15 (1.45%) ISO/IEC 27001
3 12 (1.16%) Cyber Essentials
4 10 (0.97%) Data Quality
5 8 (0.78%) QA
6 6 (0.58%) Cyber Essentials PLUS
7 4 (0.39%) Actionable Recommendations
8 3 (0.29%) GDPR
9 2 (0.19%) Accessibility
10 1 (0.097%) DICOM
10 1 (0.097%) PMO
System Software
1 197 (19.11%) Active Directory
2 17 (1.65%) VMware Infrastructure
3 12 (1.16%) Hyper-V
4 6 (0.58%) Virtual Desktop
5 5 (0.48%) XenApp
6 3 (0.29%) BitLocker
6 3 (0.29%) Docker
6 3 (0.29%) Virtual Machines
7 1 (0.097%) Microsoft Virtual Server
7 1 (0.097%) Virtual Servers
7 1 (0.097%) vSphere
Systems Management
1 58 (5.63%) Microsoft Intune
2 27 (2.62%) SCCM
3 7 (0.68%) Single Sign-On
4 3 (0.29%) Kibana
5 2 (0.19%) Grafana
5 2 (0.19%) Jamf Pro
6 1 (0.097%) AirWatch
6 1 (0.097%) Control-M
6 1 (0.097%) EMC NetWorker
6 1 (0.097%) Kubernetes
6 1 (0.097%) Prometheus
6 1 (0.097%) Terraform
Vendors
1 339 (32.88%) Microsoft
2 47 (4.56%) ServiceNow
3 26 (2.52%) VMware
4 25 (2.42%) SAP
5 23 (2.23%) Oracle
6 19 (1.84%) Google
7 14 (1.36%) iManage
8 12 (1.16%) Apple
9 11 (1.07%) Citrix
9 11 (1.07%) ConnectWise
9 11 (1.07%) HubSpot
9 11 (1.07%) Northgate
10 10 (0.97%) Starlink
11 9 (0.87%) IFS
11 9 (0.87%) SolarWinds
12 8 (0.78%) Intapp
12 8 (0.78%) WooCommerce
13 7 (0.68%) Aderant
13 7 (0.68%) MuleSoft
13 7 (0.68%) Polycom