Period
to 22 January 2019

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies in England during the 6 months to 22 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > England
6 months to
22 Jan 2019
Same period 2018 Same period 2017
Rank 133 130 108
Rank change year-on-year -3 -22 -21
Permanent jobs requiring a Support Analyst 3,539 4,107 4,668
As % of all permanent IT jobs advertised in England 2.51% 2.53% 2.83%
As % of the Job Titles category 2.61% 2.63% 2.93%
Number of salaries quoted 3,062 3,639 4,113
England median annual salary £32,500 £30,000 £31,500
Median salary % change year-on-year +8.33% -4.76% -3.08%
10th Percentile £21,250 £20,750 £21,250
90th Percentile £57,500 £51,250 £50,000
UK median annual salary £32,500 £30,000 £31,000
% change year-on-year +8.33% -3.23% -4.62%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 135,404 156,192 159,117
% of permanent IT jobs with a recognized job title 95.91% 96.16% 96.56%
Number of salaries quoted 109,346 128,206 133,374
England median annual salary £51,000 £50,000 £47,500
Median salary % change year-on-year +2.00% +5.26% -
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +3.26%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Support Analyst in England over the 6 months to 22 January 2019.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 22 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +21 1,638 £40,000 +6.67% 140
South East -1 734 £29,500 +7.27% 47
North of England +15 443 £26,250 -4.55% 57
East of England +13 264 £30,000 -4.76% 26
Midlands -41 263 £28,500 +9.62% 43
South West -10 211 £29,000 +16.00% 28
Yorkshire +9 208 £25,000 -3.85% 28
North West +9 206 £27,500 -5.17% 25
West Midlands -24 179 £30,000 +15.38% 24
East Midlands -42 84 £26,000 +4.00% 19
North East +7 29 £32,500 +18.18% 4
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 22 January 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 1,660 (46.91%) Windows
2 1,189 (33.60%) Microsoft
3 1,153 (32.58%) SQL
4 1,029 (29.08%) Active Directory
5 898 (25.37%) ITIL
6 840 (23.74%) Finance
7 626 (17.69%) Problem-Solving
8 624 (17.63%) Microsoft Office
9 611 (17.26%) Windows Server
10 573 (16.19%) Office 365
11 510 (14.41%) SQL Server
12 491 (13.87%) Windows 7
13 477 (13.48%) Linux
14 455 (12.86%) Oracle
15 406 (11.47%) Windows 10
16 362 (10.23%) VMware
17 354 (10.00%) Analytical Skills
18 351 (9.92%) Unix
19 323 (9.13%) SLA
20 312 (8.82%) Citrix
21 299 (8.45%) PowerShell
22 291 (8.22%) TCP/IP
23 267 (7.54%) Firewall
24 253 (7.15%) Banking
25 252 (7.12%) .NET
26 249 (7.04%) Degree
27 244 (6.89%) Windows Server 2008
28 239 (6.75%) LAN
29 237 (6.70%) DNS
30 233 (6.58%) MS Exchange

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 233 (6.58%) MS Exchange
2 210 (5.93%) SharePoint
3 116 (3.28%) IIS
4 48 (1.36%) Exchange Server 2010
5 47 (1.33%) Skype for Business
6 39 (1.10%) Confluence
6 39 (1.10%) JBoss
6 39 (1.10%) Tomcat
7 35 (0.99%) WebSphere
8 33 (0.93%) BizTalk Server
9 26 (0.73%) Exchange Server 2013
10 25 (0.71%) WebLogic
11 22 (0.62%) CMS
12 18 (0.51%) IBM Notes
13 16 (0.45%) GlassFish
14 14 (0.40%) SharePoint 2013
15 13 (0.37%) Apache
15 13 (0.37%) MQSeries
16 12 (0.34%) Elasticsearch
16 12 (0.34%) SharePoint 2010
Applications
1 624 (17.63%) Microsoft Office
2 198 (5.59%) Microsoft Excel
3 53 (1.50%) Microsoft PowerPoint
4 40 (1.13%) MS Visio
5 8 (0.23%) Microsoft Project
6 4 (0.11%) Adobe Creative Suite
7 3 (0.085%) Acrobat
7 3 (0.085%) AutoCAD
7 3 (0.085%) CATIA
8 2 (0.057%) Camtasia
8 2 (0.057%) InfoPath
8 2 (0.057%) PTC Creo
8 2 (0.057%) Spreadsheet
9 1 (0.028%) 3ds Max
9 1 (0.028%) CINEMA 4D
9 1 (0.028%) Maya
9 1 (0.028%) Photoshop
9 1 (0.028%) Revit
Business Applications
1 80 (2.26%) Dynamics CRM
2 54 (1.53%) Oracle EBS
3 42 (1.19%) Oracle EBS R12
4 39 (1.10%) Dynamics AX
5 25 (0.71%) Oracle 11i
6 23 (0.65%) Oracle Financials
7 22 (0.62%) thinkFolio
8 20 (0.57%) Oracle HRMS
8 20 (0.57%) SAP CO
8 20 (0.57%) SAP FI
8 20 (0.57%) SAP FI/CO
9 18 (0.51%) Dynamics NAV
9 18 (0.51%) Oracle Payroll
10 17 (0.48%) Oracle General Ledger
11 16 (0.45%) LatentZero
11 16 (0.45%) Oracle iProcurement
12 15 (0.42%) NetSuite
12 15 (0.42%) Oracle Assets
12 15 (0.42%) Unit4 Business World
13 14 (0.40%) Oracle Receivables
Cloud Services
1 573 (16.19%) Office 365
2 182 (5.14%) Microsoft Azure
3 100 (2.83%) Amazon AWS
4 94 (2.66%) SaaS
5 23 (0.65%) IaaS
6 21 (0.59%) G Suite
7 18 (0.51%) Azure Active Directory
8 16 (0.45%) Dynamics 365
9 15 (0.42%) Cloud Computing
10 14 (0.40%) Akamai
11 10 (0.28%) Adobe Creative Cloud
11 10 (0.28%) GitHub
11 10 (0.28%) Salesforce Sales Cloud
12 9 (0.25%) Mimecast
12 9 (0.25%) OneDrive
13 7 (0.20%) AWS CloudFormation
13 7 (0.20%) SuccessFactors
14 6 (0.17%) Dropbox
15 5 (0.14%) Amazon CloudWatch
16 4 (0.11%) Virtual Private Cloud
Communications & Networking
1 291 (8.22%) TCP/IP
2 267 (7.54%) Firewall
3 239 (6.75%) LAN
4 237 (6.70%) DNS
5 227 (6.41%) DHCP
6 217 (6.13%) WAN
7 134 (3.79%) VoIP
8 116 (3.28%) Wireless
9 114 (3.22%) VPN
10 77 (2.18%) Internet
11 60 (1.70%) Network Security
12 58 (1.64%) SAN
13 52 (1.47%) Wi-Fi
14 45 (1.27%) VLAN
15 43 (1.22%) ADSL
16 42 (1.19%) 3G
17 40 (1.13%) Skype
18 38 (1.07%) Broadband
19 36 (1.02%) WLAN
20 30 (0.85%) FTP
Database & Business Intelligence
1 510 (14.41%) SQL Server
2 140 (3.96%) Relational Database
3 126 (3.56%) SQL Server Reporting Services
4 100 (2.83%) RDBMS
5 90 (2.54%) SQL Server Integration Services
6 84 (2.37%) SQL Server 2008
7 79 (2.23%) Oracle Database
8 62 (1.75%) Data Warehouse
9 42 (1.19%) Crystal Reports
10 35 (0.99%) Oracle Reports
11 34 (0.96%) Power BI
12 33 (0.93%) SQL Server 2012
13 31 (0.88%) MySQL
13 31 (0.88%) SQL Server 2005
14 25 (0.71%) SQL Server 2016
15 21 (0.59%) BusinessObjects
15 21 (0.59%) Oracle Database 11g
16 20 (0.57%) SQL Server Analysis Services
17 19 (0.54%) DB2
17 19 (0.54%) Oracle Database 10g
Development Applications
1 74 (2.09%) JIRA
2 35 (0.99%) Git (software)
3 34 (0.96%) Eclipse
4 32 (0.90%) Subversion
5 28 (0.79%) Oracle Forms
6 22 (0.62%) WinDbg
7 21 (0.59%) Visual Studio
8 15 (0.42%) Hudson
9 13 (0.37%) FrontPage
10 10 (0.28%) Jenkins
11 9 (0.25%) SQL Server Management Studio (SSMS)
11 9 (0.25%) Visual Studio Team System
12 6 (0.17%) GitLab
12 6 (0.17%) SoapUI
13 5 (0.14%) Ant
13 5 (0.14%) Maven
13 5 (0.14%) Octopus Deploy
13 5 (0.14%) TeamCity
14 4 (0.11%) ClearQuest
14 4 (0.11%) Oracle APEX
General
1 840 (23.74%) Finance
2 253 (7.15%) Banking
3 126 (3.56%) Front Office
4 118 (3.33%) Back Office
5 111 (3.14%) Retail
6 75 (2.12%) Manufacturing
7 74 (2.09%) Legal
8 73 (2.06%) Law
8 73 (2.06%) Telecoms
9 70 (1.98%) Marketing
10 51 (1.44%) Investment Banking
11 49 (1.38%) Advertising
12 27 (0.76%) Games
13 25 (0.71%) French Language
14 23 (0.65%) Publishing
15 22 (0.62%) Financial Institution
16 19 (0.54%) Electronics
16 19 (0.54%) Local Government
17 17 (0.48%) German Language
18 15 (0.42%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 252 (7.12%) .NET
2 148 (4.18%) HTML
3 99 (2.80%) XML
4 88 (2.49%) FIX Protocol
5 80 (2.26%) CSS
6 76 (2.15%) Web Services
7 58 (1.64%) ASP.NET
8 39 (1.10%) jQuery
9 38 (1.07%) WebSphere MQ
10 37 (1.05%) Ajax
11 36 (1.02%) Middleware
12 34 (0.96%) JSON
13 31 (0.88%) Software Packaging
14 30 (0.85%) EDI
15 26 (0.73%) DHTML
15 26 (0.73%) JSP
15 26 (0.73%) JSTL
15 26 (0.73%) Servlets
16 25 (0.71%) Spring
17 23 (0.65%) XSLT
Miscellaneous
1 354 (10.00%) Analytical Skills
2 183 (5.17%) Self-Motivation
3 130 (3.67%) Fintech
4 105 (2.97%) Data Centre
5 97 (2.74%) Management Information System
6 84 (2.37%) Equities
7 72 (2.03%) Derivative
8 69 (1.95%) Hedge funds
9 67 (1.89%) Foreign Exchange (FX)
10 66 (1.86%) Fixed Income
11 63 (1.78%) Enterprise Software
12 61 (1.72%) Video Conferencing
13 59 (1.67%) Linux Command Line
14 57 (1.61%) SWIFT
15 49 (1.38%) Blackberry
16 42 (1.19%) iPhone
17 38 (1.07%) Client/Server
17 38 (1.07%) Driving Licence
18 37 (1.05%) Fat Client
18 37 (1.05%) Thin Client
Operating Systems
1 1,660 (46.91%) Windows
2 611 (17.26%) Windows Server
3 491 (13.87%) Windows 7
4 477 (13.48%) Linux
5 406 (11.47%) Windows 10
6 351 (9.92%) Unix
7 244 (6.89%) Windows Server 2008
8 227 (6.41%) Windows Server 2012
9 97 (2.74%) Red Hat Enterprise Linux
10 93 (2.63%) Windows 8
11 80 (2.26%) Android
12 75 (2.12%) Apple iOS
13 53 (1.50%) Windows Server 2003
14 49 (1.38%) Mac OS
15 44 (1.24%) Mac OS X
16 37 (1.05%) CentOS
17 36 (1.02%) Windows XP
18 30 (0.85%) Solaris
19 25 (0.71%) Ubuntu
20 19 (0.54%) SUSE
Processes & Methodologies
1 898 (25.37%) ITIL
2 626 (17.69%) Problem-Solving
3 212 (5.99%) Incident Management
4 203 (5.74%) Service Management
5 200 (5.65%) CRM
6 177 (5.00%) Problem Management
7 170 (4.80%) Agile Software Development
8 156 (4.41%) Change Management
9 154 (4.35%) Root Cause Analysis
10 144 (4.07%) ERP
11 128 (3.62%) Asset Management
11 128 (3.62%) Service Delivery
12 119 (3.36%) ITSM
13 116 (3.28%) Business Intelligence
14 107 (3.02%) Computer Science
15 96 (2.71%) Time Management
16 94 (2.66%) Investment Management
17 93 (2.63%) Continuous Improvement
18 92 (2.60%) ITIL V3
19 79 (2.23%) Project Management
Programming Languages
1 1,153 (32.58%) SQL
2 299 (8.45%) PowerShell
3 209 (5.91%) Java
4 191 (5.40%) C#
5 127 (3.59%) Python
6 122 (3.45%) PL/SQL
7 112 (3.16%) Shell Script
8 111 (3.14%) Bash Shell
9 100 (2.83%) T-SQL
10 92 (2.60%) JavaScript
11 87 (2.46%) Perl
12 44 (1.24%) C++
13 42 (1.19%) C
14 36 (1.02%) VB.NET
15 35 (0.99%) PHP
16 34 (0.96%) VB
17 33 (0.93%) VBScript
18 30 (0.85%) Korn
19 29 (0.82%) Bourne shell
19 29 (0.82%) Ruby
Qualifications
1 249 (7.04%) Degree
2 203 (5.74%) Microsoft Certification
3 132 (3.73%) MCSE
4 82 (2.32%) ITIL Certification
5 80 (2.26%) Security Cleared
6 79 (2.23%) MCP
7 76 (2.15%) Cisco Certification
8 73 (2.06%) CCNA
9 61 (1.72%) MCSA
10 52 (1.47%) SC Cleared
11 46 (1.30%) MCITP
11 46 (1.30%) VMware Certified Professional (VCP)
12 40 (1.13%) ITIL Foundation Certificate
13 37 (1.05%) Computer Science Degree
14 35 (0.99%) A+ Certification
15 13 (0.37%) Network+ Certification
16 12 (0.34%) PhD
17 10 (0.28%) MCDST
18 9 (0.25%) LPIC
19 6 (0.17%) RHCA
Quality Assurance & Compliance
1 323 (9.13%) SLA
2 74 (2.09%) QA
3 38 (1.07%) ISO/IEC 27001
4 28 (0.79%) ISO 9001
5 21 (0.59%) GDPR
6 17 (0.48%) Data Quality
7 16 (0.45%) PMO
8 12 (0.34%) Sarbanes-Oxley
9 10 (0.28%) PCI DSS
10 7 (0.20%) SEPA
11 6 (0.17%) ISO/IEC 20000
12 4 (0.11%) ISO 20022
13 2 (0.057%) Cyber Essentials
14 1 (0.028%) DICOM
14 1 (0.028%) GAMP
14 1 (0.028%) HL7
14 1 (0.028%) ISO 22301
14 1 (0.028%) P3O
System Software
1 1,029 (29.08%) Active Directory
2 230 (6.50%) VMware Infrastructure
3 114 (3.22%) Hyper-V
4 38 (1.07%) Docker
5 32 (0.90%) XenApp
6 29 (0.82%) vSphere
7 26 (0.73%) VMware ESXi
8 24 (0.68%) Virtual Machines
9 17 (0.48%) Microsoft App-V
10 13 (0.37%) Terminal Server
11 11 (0.31%) Virtual Desktop
11 11 (0.31%) Xen
11 11 (0.31%) XenServer
12 9 (0.25%) Firmware
12 9 (0.25%) VMware Workstation
13 8 (0.23%) Terminal Services
13 8 (0.23%) Virtual Servers
14 6 (0.17%) BitLocker
15 4 (0.11%) XenDesktop
16 2 (0.057%) EMC RecoverPoint
Systems Management
1 179 (5.06%) SCCM
2 54 (1.53%) Control-M
3 47 (1.33%) Puppet
4 37 (1.05%) Ansible
5 28 (0.79%) Opscode Chef
6 25 (0.71%) Kubernetes
7 24 (0.68%) Perfmon
8 23 (0.65%) Nagios
9 22 (0.62%) WSUS
10 21 (0.59%) AirWatch
11 20 (0.57%) Backup Exec
12 15 (0.42%) BMC PATROL
13 13 (0.37%) Oracle Enterprise Manager
14 12 (0.34%) Salt
15 11 (0.31%) Microsoft Intune
15 11 (0.31%) Symantec Endpoint Protection
16 10 (0.28%) SCOM
17 8 (0.23%) XenMobile
18 7 (0.20%) Cisco CUCM
19 6 (0.17%) Jamf Pro
Vendors
1 1,189 (33.60%) Microsoft
2 455 (12.86%) Oracle
3 362 (10.23%) VMware
4 312 (8.82%) Citrix
5 221 (6.24%) Cisco
6 118 (3.33%) Apple
6 118 (3.33%) SAP
7 108 (3.05%) Red Hat
8 89 (2.51%) HP
9 79 (2.23%) Salesforce.com
10 70 (1.98%) Bloomberg
11 63 (1.78%) ServiceNow
12 55 (1.55%) Meraki
13 54 (1.53%) Reuters
13 54 (1.53%) Sybase
14 47 (1.33%) IBM
14 47 (1.33%) Polycom
15 45 (1.27%) Aruba
16 35 (0.99%) Adobe
17 33 (0.93%) Tableau