Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 29 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Nov 2025
Same period 2024 Same period 2023
Rank 121 194 164
Rank change year-on-year +73 -30 +59
Permanent jobs requiring a Support Analyst 1,022 874 930
As % of all permanent jobs in England 2.17% 1.47% 2.03%
As % of the Job Titles category 2.40% 1.56% 2.13%
Number of salaries quoted 836 522 836
10th Percentile £26,000 £26,250 £23,500
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,500 £39,000 £36,250
Median % change year-on-year -14.10% +7.59% +6.62%
75th Percentile £41,264 £50,000 £45,500
90th Percentile £54,375 £76,125 £63,750
UK median annual salary £34,000 £37,500 £36,500
% change year-on-year -9.33% +2.74% +7.35%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 42,623 55,882 43,571
% of permanent jobs with a recognized job title 90.69% 94.16% 95.24%
Number of salaries quoted 27,509 31,264 33,899
10th Percentile £28,250 £32,471 £32,000
25th Percentile £36,250 £42,500 £43,750
Median annual salary (50th Percentile) £55,000 £57,560 £60,000
Median % change year-on-year -4.45% -4.07% -
75th Percentile £75,000 £77,500 £80,000
90th Percentile £95,000 £95,000 £100,000
UK median annual salary £55,000 £57,500 £60,000
% change year-on-year -4.35% -4.17% -

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 29 November 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 29 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +27 263 £45,000 -4.76% 38
South East +72 241 £33,500 -4.29% 49
Midlands +86 174 £32,500 -2.99% 26
North of England +71 152 £31,000 -11.43% 18
South West +35 105 £35,000 +8.53% 12
East Midlands +75 103 £29,500 -9.23% 6
East of England +66 85 £27,500 -21.43% 10
Yorkshire +42 78 £27,500 -29.03% 9
West Midlands +62 71 £34,500 -0.90% 19
North West +23 48 £33,000 +1.15% 6
North East - 26 £31,500 - 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 29 November 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 465 (45.50%) Microsoft
2 410 (40.12%) Problem-Solving
3 406 (39.73%) Windows
4 326 (31.90%) Customer Service
5 299 (29.26%) Microsoft 365
6 284 (27.79%) Active Directory
7 264 (25.83%) SQL
8 236 (23.09%) ITIL
9 202 (19.77%) Azure
10 171 (16.73%) Microsoft Office
11 147 (14.38%) Degree
12 124 (12.13%) Windows Server
13 120 (11.74%) Microsoft Excel
14 114 (11.15%) Entra ID
14 114 (11.15%) Microsoft Intune
15 99 (9.69%) Continuous Improvement
15 99 (9.69%) DNS
16 98 (9.59%) Power Platform
17 96 (9.39%) SLA
18 94 (9.20%) Firewall
18 94 (9.20%) Windows 10
19 92 (9.00%) ITSM
20 91 (8.90%) ERP
21 90 (8.81%) DHCP
22 89 (8.71%) Microsoft Exchange
23 79 (7.73%) LAN
23 79 (7.73%) SQL Server
24 75 (7.34%) SharePoint
25 74 (7.24%) Service Management
26 72 (7.05%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 89 (8.71%) Microsoft Exchange
2 75 (7.34%) SharePoint
3 19 (1.86%) IIS
4 18 (1.76%) Confluence
5 12 (1.17%) Skype for Business
6 1 (0.098%) Appian
6 1 (0.098%) CMS
6 1 (0.098%) Moodle
6 1 (0.098%) Office Communications Server
6 1 (0.098%) Tomcat
6 1 (0.098%) Umbraco
Applications
1 171 (16.73%) Microsoft Office
2 120 (11.74%) Microsoft Excel
3 47 (4.60%) Microsoft PowerPoint
4 21 (2.05%) Spreadsheet
5 3 (0.29%) MS Visio
6 1 (0.098%) Acrobat
6 1 (0.098%) Adobe Creative Suite
6 1 (0.098%) AutoCAD
6 1 (0.098%) Photoshop
Business Applications
1 19 (1.86%) NetSuite
2 16 (1.57%) Dynamics CRM
3 12 (1.17%) Visualfiles
4 9 (0.88%) Endur
4 9 (0.88%) SAP HR
4 9 (0.88%) SAP Payroll
4 9 (0.88%) SAP S/4HANA
5 7 (0.68%) PeopleSoft Financials
6 6 (0.59%) SAP HCM
7 5 (0.49%) Dynamics NAV
7 5 (0.49%) Exchequer
7 5 (0.49%) Fidessa
7 5 (0.49%) SAP Business One
8 4 (0.39%) Elite 3E
8 4 (0.39%) Remedy ITSM
9 3 (0.29%) SAP EWM
9 3 (0.29%) SAP WM
10 2 (0.20%) Dynamics AX
10 2 (0.20%) Sage 1000
11 1 (0.098%) Shopify
Cloud Services
1 299 (29.26%) Microsoft 365
2 202 (19.77%) Azure
3 114 (11.15%) Entra ID
4 98 (9.59%) Power Platform
5 44 (4.31%) SaaS
6 43 (4.21%) Dynamics 365
7 28 (2.74%) AWS
8 26 (2.54%) OneDrive
9 19 (1.86%) Power Automate
9 19 (1.86%) PowerApps
10 6 (0.59%) OCI
10 6 (0.59%) SuccessFactors
11 5 (0.49%) Google Workspace
12 4 (0.39%) Azure Monitor
13 3 (0.29%) dbt
14 2 (0.20%) BigCommerce
14 2 (0.20%) Mimecast
15 1 (0.098%) Amazon CloudWatch
15 1 (0.098%) GCP
15 1 (0.098%) IaaS
Communications & Networking
1 99 (9.69%) DNS
2 94 (9.20%) Firewall
3 90 (8.81%) DHCP
4 79 (7.73%) LAN
5 72 (7.05%) VPN
6 63 (6.16%) WAN
7 44 (4.31%) TCP/IP
8 39 (3.82%) Remote Desktop
9 28 (2.74%) Wireless
10 25 (2.45%) Internet
10 25 (2.45%) VoIP
11 22 (2.15%) Wi-Fi
12 21 (2.05%) WebEx
13 16 (1.57%) Kerberos
14 15 (1.47%) Unified Communications
15 13 (1.27%) SD-WAN
15 13 (1.27%) Skype
16 12 (1.17%) MPLS
16 12 (1.17%) VLAN
17 11 (1.08%) Broadband
Database & Business Intelligence
1 79 (7.73%) SQL Server
2 72 (7.05%) Power BI
3 23 (2.25%) Oracle Reports
4 22 (2.15%) MySQL
5 18 (1.76%) Relational Database
6 13 (1.27%) SQL Server Reporting Services
7 10 (0.98%) Crystal Reports
8 6 (0.59%) Oracle Database
9 5 (0.49%) BusinessObjects
9 5 (0.49%) EDRMS
9 5 (0.49%) Geospatial Data
9 5 (0.49%) GIS
9 5 (0.49%) PostgreSQL
9 5 (0.49%) SQL Server Integration Services
10 3 (0.29%) Data Warehouse
10 3 (0.29%) Metabase
11 1 (0.098%) Amazon RDS
Development Applications
1 69 (6.75%) JIRA
2 7 (0.68%) Bitbucket
2 7 (0.68%) Git
3 3 (0.29%) Visual Studio
General
1 556 (54.40%) Social Skills
2 165 (16.14%) Analytical Skills
3 145 (14.19%) Finance
4 134 (13.11%) Law
5 79 (7.73%) Organisational Skills
6 65 (6.36%) Legal
7 56 (5.48%) Manufacturing
8 52 (5.09%) Retail
9 43 (4.21%) Marketing
10 42 (4.11%) Telecoms
11 30 (2.94%) Advertising
12 16 (1.57%) Front Office
13 15 (1.47%) Police
14 14 (1.37%) Automotive
15 13 (1.27%) Pharmaceutical
16 12 (1.17%) Inclusion and Diversity
17 11 (1.08%) Back Office
18 9 (0.88%) Banking
19 8 (0.78%) Documentation Skills
20 6 (0.59%) Public Sector
Libraries, Frameworks & Software Standards
1 19 (1.86%) Oracle Fusion
2 18 (1.76%) HTML
2 18 (1.76%) LDAP
3 13 (1.27%) CSS
4 11 (1.08%) FIX Protocol
5 10 (0.98%) .NET
6 9 (0.88%) EDI
7 7 (0.68%) XML
8 6 (0.59%) SAP Fiori
9 5 (0.49%) JSON
9 5 (0.49%) Lightning Web Components
9 5 (0.49%) Software Packaging
10 4 (0.39%) React
10 4 (0.39%) REST
10 4 (0.39%) SOAP
10 4 (0.39%) Web Services
11 3 (0.29%) Middleware
12 2 (0.20%) ASP.NET
12 2 (0.20%) jQuery
13 1 (0.098%) .NET Framework
Miscellaneous
1 107 (10.47%) Onboarding
2 69 (6.75%) Management Information System
3 63 (6.16%) Driving Licence
4 39 (3.82%) Video Conferencing
5 36 (3.52%) Enterprise Software
6 21 (2.05%) Self-Motivation
7 16 (1.57%) PKI
8 14 (1.37%) Data Centre
9 12 (1.17%) Analytical Mindset
9 12 (1.17%) iPhone
9 12 (1.17%) NHS
10 10 (0.98%) Client/Server
11 9 (0.88%) iSeries
11 9 (0.88%) Smartphone
12 8 (0.78%) iPad
13 7 (0.68%) Data Structures
13 7 (0.68%) EPoS
13 7 (0.68%) Handset
14 6 (0.59%) FMCG
14 6 (0.59%) Mobile App
Operating Systems
1 406 (39.73%) Windows
2 124 (12.13%) Windows Server
3 94 (9.20%) Windows 10
4 63 (6.16%) Mac OS
5 39 (3.82%) Linux
6 36 (3.52%) Windows Server 2019
7 31 (3.03%) Apple iOS
8 25 (2.45%) Android
9 20 (1.96%) Windows Server 2016
10 18 (1.76%) Unix
11 6 (0.59%) Mac OS X
11 6 (0.59%) Windows 7
12 4 (0.39%) Solaris
13 2 (0.20%) Ubuntu
14 1 (0.098%) AIX
14 1 (0.098%) Windows Server 2003
14 1 (0.098%) Windows Server 2008
14 1 (0.098%) Windows Server 2012
Processes & Methodologies
1 410 (40.12%) Problem-Solving
2 326 (31.90%) Customer Service
3 236 (23.09%) ITIL
4 99 (9.69%) Continuous Improvement
5 92 (9.00%) ITSM
6 91 (8.90%) ERP
7 74 (7.24%) Service Management
8 68 (6.65%) Business Intelligence
9 66 (6.46%) Incident Management
10 64 (6.26%) Change Management
11 63 (6.16%) Process Improvement
12 58 (5.68%) Cybersecurity
13 54 (5.28%) CRM
14 53 (5.19%) Mentoring
15 51 (4.99%) Data Analysis
16 45 (4.40%) Logistics
16 45 (4.40%) Problem Management
17 40 (3.91%) Asset Management
17 40 (3.91%) Patch Management
18 38 (3.72%) Computer Science
Programming Languages
1 264 (25.83%) SQL
2 39 (3.82%) PowerShell
3 36 (3.52%) C#
3 36 (3.52%) Python
4 21 (2.05%) T-SQL
5 20 (1.96%) JavaScript
6 18 (1.76%) VB
7 9 (0.88%) Java
7 9 (0.88%) VB.NET
8 8 (0.78%) VBA
9 7 (0.68%) Bash
10 6 (0.59%) ABAP
11 5 (0.49%) Data Analysis Expressions
11 5 (0.49%) Kusto Query Language
12 3 (0.29%) Apex Code
13 2 (0.20%) Shell Script
14 1 (0.098%) Bicep
14 1 (0.098%) VBScript
Qualifications
1 147 (14.38%) Degree
2 56 (5.48%) Security Cleared
3 53 (5.19%) Microsoft Certification
3 53 (5.19%) SC Cleared
4 29 (2.84%) ITIL Foundation Certificate
5 28 (2.74%) A+ Certification
5 28 (2.74%) MCP
6 26 (2.54%) DBS Check
7 22 (2.15%) Computer Science Degree
8 18 (1.76%) CCNA
8 18 (1.76%) Cisco Certification
9 17 (1.66%) ITIL Certification
10 13 (1.27%) Network+ Certification
11 12 (1.17%) BPSS Clearance
12 6 (0.59%) MCSA
13 5 (0.49%) MCTS
14 4 (0.39%) Master's Degree
15 3 (0.29%) Azure Certification
15 3 (0.29%) CTC Cleared
16 2 (0.20%) MCSE
Quality Assurance & Compliance
1 96 (9.39%) SLA
2 17 (1.66%) QA
3 15 (1.47%) Cyber Essentials
3 15 (1.47%) GDPR
4 13 (1.27%) Data Quality
5 12 (1.17%) ISO/IEC 27001
6 9 (0.88%) Accessibility
7 5 (0.49%) 21 CFR Part 11
7 5 (0.49%) Cyber Essentials PLUS
7 5 (0.49%) GxP
8 1 (0.098%) PCI DSS
System Software
1 284 (27.79%) Active Directory
2 27 (2.64%) VMware Infrastructure
3 18 (1.76%) Hyper-V
4 14 (1.37%) Virtual Desktop
5 8 (0.78%) BitLocker
5 8 (0.78%) Firmware
6 5 (0.49%) Virtual Machines
7 2 (0.20%) Virtual Servers
8 1 (0.098%) Terminal Server
8 1 (0.098%) XenApp
Systems Management
1 114 (11.15%) Microsoft Intune
2 20 (1.96%) SCCM
3 16 (1.57%) WSUS
4 13 (1.27%) Grafana
5 11 (1.08%) Autotask
5 11 (1.08%) Jamf Pro
6 7 (0.68%) Control-M
6 7 (0.68%) Kubernetes
6 7 (0.68%) Prometheus
7 1 (0.098%) AirWatch
7 1 (0.098%) EMC NetWorker
7 1 (0.098%) SCOM
7 1 (0.098%) Symantec Endpoint Protection
7 1 (0.098%) Terraform
Vendors
1 465 (45.50%) Microsoft
2 37 (3.62%) Oracle
3 36 (3.52%) Cisco
4 30 (2.94%) SAP
5 27 (2.64%) VMware
6 26 (2.54%) Meraki
7 25 (2.45%) Apple
8 21 (2.05%) ServiceNow
9 20 (1.96%) Salesforce
10 19 (1.86%) Citrix
10 19 (1.86%) Polycom
11 16 (1.57%) Intapp
12 14 (1.37%) HP
13 13 (1.27%) Guidewire
14 12 (1.17%) Fortinet
15 11 (1.08%) Sage
16 10 (0.98%) CheckPoint
16 10 (0.98%) Palo Alto
17 9 (0.88%) Google
18 8 (0.78%) MobileIron