Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 20 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Jul 2026
Same period 2025 Same period 2024
Rank 155 126 200
Rank change year-on-year -29 +74 +11
Permanent jobs requiring a Support Analyst 1,178 1,084 1,165
As % of all permanent jobs in England 1.33% 2.49% 1.39%
As % of the Job Titles category 1.41% 2.76% 1.47%
Number of salaries quoted 973 921 914
10th Percentile £26,000 £25,500 £24,000
25th Percentile £30,000 £28,250 £27,750
Median annual salary (50th Percentile) £35,000 £35,000 £35,000
75th Percentile £42,500 £46,500 £47,000
90th Percentile £48,750 £57,500 £60,000
UK median annual salary £35,000 £35,000 £35,000

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 83,530 39,318 79,484
% of permanent jobs with a recognized job title 94.32% 90.44% 94.64%
Number of salaries quoted 58,858 23,754 57,439
10th Percentile £30,000 £28,750 £29,250
25th Percentile £40,000 £37,750 £39,750
Median annual salary (50th Percentile) £57,500 £55,000 £54,399
Median % change year-on-year +4.55% +1.11% -9.34%
75th Percentile £75,250 £75,000 £71,250
90th Percentile £97,500 £97,500 £90,000
UK median annual salary £55,000 £55,000 £53,500
% change year-on-year - +2.80% -10.83%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 20 July 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 20 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +38 305 £33,500 -4.29% 28
North of England -2 232 £35,000 +20.69% 22
London -56 218 £42,500 -10.53% 25
Midlands -30 166 £35,000 +12.90% 15
South West -27 143 £32,500 +0.14% 10
Yorkshire -14 116 £35,000 +22.81% 3
North West +25 114 £37,500 +14.07% 17
East of England -11 114 £30,000 +1.69% 13
East Midlands -17 91 £35,000 +18.64% 8
West Midlands -39 75 £37,500 +11.94% 7
North East -66 2 £36,750 +8.09% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 20 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 409 (34.72%) Microsoft
2 366 (31.07%) Windows
3 342 (29.03%) Microsoft 365
4 293 (24.87%) Problem-Solving
5 246 (20.88%) SQL
6 233 (19.78%) Active Directory
7 184 (15.62%) ITIL
8 180 (15.28%) Azure
9 170 (14.43%) Continuous Improvement
10 158 (13.41%) Customer Service
11 136 (11.54%) ERP
12 117 (9.93%) ITSM
13 116 (9.85%) Microsoft Office
14 112 (9.51%) Windows Server
15 102 (8.66%) Degree
16 97 (8.23%) Entra ID
17 90 (7.64%) Service Management
18 89 (7.56%) SharePoint
19 83 (7.05%) Windows 10
20 78 (6.62%) Microsoft Exchange
20 78 (6.62%) SQL Server
21 77 (6.54%) Business Intelligence
21 77 (6.54%) Power Platform
21 77 (6.54%) Process Improvement
22 72 (6.11%) Microsoft Intune
23 66 (5.60%) Microsoft Excel
24 63 (5.35%) Incident Management
25 59 (5.01%) SaaS
26 58 (4.92%) Change Management
27 57 (4.84%) ServiceNow

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 89 (7.56%) SharePoint
2 78 (6.62%) Microsoft Exchange
3 25 (2.12%) IIS
4 11 (0.93%) Skype for Business
5 10 (0.85%) Confluence
6 5 (0.42%) CMS
7 3 (0.25%) SAS
8 2 (0.17%) Tomcat
Applications
1 116 (9.85%) Microsoft Office
2 66 (5.60%) Microsoft Excel
3 19 (1.61%) Microsoft PowerPoint
4 3 (0.25%) Photoshop
5 1 (0.085%) Revit
5 1 (0.085%) Siemens NX
Business Applications
1 19 (1.61%) Dynamics CRM
2 14 (1.19%) Oracle Retail
2 14 (1.19%) Visualfiles
3 13 (1.10%) Unit4 Business World
4 11 (0.93%) NetSuite
5 10 (0.85%) Dynamics AX
5 10 (0.85%) Elite 3E
5 10 (0.85%) Oracle Financials
6 8 (0.68%) Oracle EBS
7 7 (0.59%) NEC Housing
8 6 (0.51%) Oracle Assets
8 6 (0.51%) Oracle Receivables
9 5 (0.42%) Endur
9 5 (0.42%) Magento
9 5 (0.42%) SAP Business One
9 5 (0.42%) Shopify
10 4 (0.34%) Dynamics GP
10 4 (0.34%) Dynamics NAV
10 4 (0.34%) Exchequer
10 4 (0.34%) Oracle EBS R12
Cloud Services
1 342 (29.03%) Microsoft 365
2 180 (15.28%) Azure
3 97 (8.23%) Entra ID
4 77 (6.54%) Power Platform
5 59 (5.01%) SaaS
6 52 (4.41%) Dynamics 365
7 45 (3.82%) OneDrive
8 24 (2.04%) Power Automate
9 21 (1.78%) PowerApps
10 17 (1.44%) AWS
11 13 (1.10%) Microsoft Copilot
12 11 (0.93%) IaaS
12 11 (0.93%) PaaS
13 10 (0.85%) ClickUp
14 8 (0.68%) Boomi
14 8 (0.68%) GCP
14 8 (0.68%) iPaaS
14 8 (0.68%) Workato
15 7 (0.59%) Google Workspace
15 7 (0.59%) Mimecast
Communications & Networking
1 49 (4.16%) DNS
2 46 (3.90%) VPN
3 44 (3.74%) DHCP
3 44 (3.74%) Firewall
4 39 (3.31%) WAN
5 38 (3.23%) TCP/IP
6 27 (2.29%) VoIP
7 24 (2.04%) LAN
8 23 (1.95%) Wi-Fi
9 22 (1.87%) Broadband
10 20 (1.70%) Unified Communications
11 18 (1.53%) 4G
12 17 (1.44%) VLAN
13 15 (1.27%) WebEx
14 11 (0.93%) Skype
15 10 (0.85%) SD-WAN
16 7 (0.59%) Network Security
16 7 (0.59%) Wireless
17 6 (0.51%) MPLS
17 6 (0.51%) Structured Cabling
Database & Business Intelligence
1 78 (6.62%) SQL Server
2 56 (4.75%) Power BI
3 27 (2.29%) Crystal Reports
4 16 (1.36%) Relational Database
5 14 (1.19%) SQL Server Reporting Services
6 12 (1.02%) SQL Server Integration Services
7 9 (0.76%) Data Warehouse
8 8 (0.68%) Metabase
8 8 (0.68%) PostgreSQL
9 7 (0.59%) BusinessObjects
9 7 (0.59%) Power Query
10 5 (0.42%) MySQL
11 4 (0.34%) Db2
11 4 (0.34%) Oracle Reports
12 3 (0.25%) Oracle Database
13 2 (0.17%) Azure SQL Database
13 2 (0.17%) Qlik Sense
13 2 (0.17%) Tableau
14 1 (0.085%) SQL Server Analysis Services
Development Applications
1 52 (4.41%) JIRA
2 8 (0.68%) Visual Studio
3 4 (0.34%) Eclipse
3 4 (0.34%) Oracle Forms
3 4 (0.34%) Toad
4 3 (0.25%) Git
5 2 (0.17%) Rational Rhapsody
6 1 (0.085%) SQL Server Management Studio (SSMS)
General
1 363 (30.81%) Social Skills
2 189 (16.04%) Finance
3 145 (12.31%) Analytical Skills
4 84 (7.13%) Manufacturing
5 76 (6.45%) Legal
6 65 (5.52%) Law
7 59 (5.01%) Retail
8 52 (4.41%) Organisational Skills
9 50 (4.24%) Documentation Skills
10 28 (2.38%) Banking
11 23 (1.95%) Advertising
12 18 (1.53%) Telecoms
13 10 (0.85%) Automotive
13 10 (0.85%) Legal Technology
14 9 (0.76%) Front Office
14 9 (0.76%) General Ledger
14 9 (0.76%) Local Government
15 8 (0.68%) International Banking
15 8 (0.68%) Public Sector
16 7 (0.59%) Social Housing
Libraries, Frameworks & Software Standards
1 23 (1.95%) Web Services
1 23 (1.95%) XML
2 21 (1.78%) .NET
3 17 (1.44%) HTML
4 16 (1.36%) CSS
5 13 (1.10%) Middleware
5 13 (1.10%) REST
6 10 (0.85%) .NET Framework
6 10 (0.85%) SOAP
7 9 (0.76%) FIX Protocol
8 4 (0.34%) EDI
8 4 (0.34%) Elastic Stack
8 4 (0.34%) JSON
9 3 (0.25%) Kafka
10 2 (0.17%) 802.1X
11 1 (0.085%) SAP CAF
11 1 (0.085%) XSL
Miscellaneous
1 67 (5.69%) Onboarding
2 56 (4.75%) Driving Licence
3 33 (2.80%) Video Conferencing
4 31 (2.63%) Self-Motivation
5 26 (2.21%) Analytical Mindset
6 22 (1.87%) Client/Server
6 22 (1.87%) Management Information System
7 13 (1.10%) NHS
8 11 (0.93%) Hybrid Cloud
9 10 (0.85%) Low-Code
10 9 (0.76%) Data Structures
11 8 (0.68%) Enterprise Software
11 8 (0.68%) Housing Association
12 7 (0.59%) Fixed Income
13 6 (0.51%) CMDB
13 6 (0.51%) Data Centre
13 6 (0.51%) Manufacturing Execution System
13 6 (0.51%) Operational Technology
13 6 (0.51%) Renewable Energy
14 5 (0.42%) Blog
Operating Systems
1 366 (31.07%) Windows
2 112 (9.51%) Windows Server
3 83 (7.05%) Windows 10
4 41 (3.48%) Linux
5 39 (3.31%) Android
6 17 (1.44%) Windows Server 2019
7 13 (1.10%) Apple iOS
8 12 (1.02%) Mac OS
9 4 (0.34%) Unix
10 1 (0.085%) Windows Server 2012
Processes & Methodologies
1 293 (24.87%) Problem-Solving
2 184 (15.62%) ITIL
3 170 (14.43%) Continuous Improvement
4 158 (13.41%) Customer Service
5 136 (11.54%) ERP
6 117 (9.93%) ITSM
7 90 (7.64%) Service Management
8 77 (6.54%) Business Intelligence
8 77 (6.54%) Process Improvement
9 63 (5.35%) Incident Management
10 58 (4.92%) Change Management
11 52 (4.41%) CRM
12 51 (4.33%) Service Delivery
13 43 (3.65%) Cybersecurity
14 40 (3.40%) Data Management
15 39 (3.31%) Root Cause Analysis
16 38 (3.23%) Data Analysis
17 36 (3.06%) Stakeholder Engagement
18 35 (2.97%) Workflow
19 34 (2.89%) User Acceptance Testing
Programming Languages
1 246 (20.88%) SQL
2 39 (3.31%) PowerShell
3 29 (2.46%) C#
4 25 (2.12%) JavaScript
5 13 (1.10%) T-SQL
6 12 (1.02%) PL/SQL
6 12 (1.02%) Python
7 7 (0.59%) C++
7 7 (0.59%) PHP
8 5 (0.42%) VB.NET
9 4 (0.34%) Delphi
9 4 (0.34%) Pascal
10 3 (0.25%) VBA
11 2 (0.17%) Java
11 2 (0.17%) Tcl
12 1 (0.085%) R
12 1 (0.085%) VB
Qualifications
1 102 (8.66%) Degree
2 44 (3.74%) Security Cleared
3 41 (3.48%) A+ Certification
4 31 (2.63%) Microsoft Certification
5 23 (1.95%) SC Cleared
6 13 (1.10%) Microsoft Certified Professional
7 8 (0.68%) Computer Science Degree
7 8 (0.68%) ITIL Foundation Certificate
8 7 (0.59%) CCNA
8 7 (0.59%) Cisco Certification
9 6 (0.51%) MBCS
10 5 (0.42%) HNC
11 4 (0.34%) DV Cleared
11 4 (0.34%) Network+ Certification
12 3 (0.25%) Azure Certification
12 3 (0.25%) ITIL Certification
13 2 (0.17%) BPSS Clearance
13 2 (0.17%) Oracle Certification
14 1 (0.085%) MCSA
14 1 (0.085%) MCSE
Quality Assurance & Compliance
1 52 (4.41%) SLA
2 22 (1.87%) ISO/IEC 27001
3 18 (1.53%) Cyber Essentials
4 17 (1.44%) Data Quality
5 7 (0.59%) Cyber Essentials PLUS
5 7 (0.59%) QA
6 5 (0.42%) GDPR
7 4 (0.34%) Accessibility
7 4 (0.34%) Actionable Recommendations
8 2 (0.17%) PCI DSS
9 1 (0.085%) DICOM
9 1 (0.085%) PMO
System Software
1 233 (19.78%) Active Directory
2 20 (1.70%) Hyper-V
3 16 (1.36%) VMware Infrastructure
4 6 (0.51%) Firmware
4 6 (0.51%) Virtual Desktop
5 5 (0.42%) XenApp
6 3 (0.25%) BitLocker
6 3 (0.25%) Docker
6 3 (0.25%) Microsoft Virtual Server
6 3 (0.25%) Virtual Servers
7 1 (0.085%) vSphere
Systems Management
1 72 (6.11%) Microsoft Intune
2 20 (1.70%) SCCM
3 7 (0.59%) Single Sign-On
4 6 (0.51%) Kibana
5 2 (0.17%) Jamf Pro
6 1 (0.085%) Autotask
6 1 (0.085%) Cisco CUCM
6 1 (0.085%) Failover Clustering
6 1 (0.085%) FortiGate
6 1 (0.085%) Grafana
6 1 (0.085%) Microsoft Clustering
6 1 (0.085%) Terraform
Vendors
1 409 (34.72%) Microsoft
2 57 (4.84%) ServiceNow
3 30 (2.55%) Oracle
4 25 (2.12%) iManage
5 21 (1.78%) Apple
5 21 (1.78%) VMware
6 20 (1.70%) Cisco
7 18 (1.53%) Citrix
7 18 (1.53%) Starlink
8 17 (1.44%) SAP
9 13 (1.10%) Epicor
9 13 (1.10%) Salesforce
10 12 (1.02%) Aderant
10 12 (1.02%) IBM
11 11 (0.93%) Sage
11 11 (0.93%) SolarWinds
12 10 (0.85%) Google
12 10 (0.85%) IBM Sterling
12 10 (0.85%) Meraki
12 10 (0.85%) Polycom