Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,000 per year, according to job vacancies posted during the 6 months leading to 19 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Dec 2025
Same period 2024 Same period 2023
Rank 123 195 146
Rank change year-on-year +72 -49 +77
Permanent jobs requiring a Support Analyst 1,007 761 942
As % of all permanent jobs in England 1.95% 1.49% 2.18%
As % of the Job Titles category 2.15% 1.60% 2.29%
Number of salaries quoted 813 464 833
10th Percentile £26,000 £26,250 £24,050
25th Percentile £28,000 £31,250 £28,750
Median annual salary (50th Percentile) £34,000 £40,000 £36,500
Median % change year-on-year -15.00% +9.59% +4.29%
75th Percentile £42,500 £50,000 £47,500
90th Percentile £54,750 £67,500 £62,500
UK median annual salary £34,500 £40,000 £37,500
% change year-on-year -13.75% +6.67% +7.14%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 46,760 47,653 41,166
% of permanent jobs with a recognized job title 90.46% 93.43% 95.06%
Number of salaries quoted 29,322 25,743 32,277
10th Percentile £28,500 £33,000 £31,750
25th Percentile £36,250 £45,000 £43,000
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -
75th Percentile £75,000 £78,750 £80,000
90th Percentile £95,000 £97,500 £100,000
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 19 December 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 19 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +16 266 £45,000 -5.26% 22
South East +75 238 £32,750 -2.96% 42
Midlands +64 174 £32,500 -2.99% 21
North of England +46 146 £31,000 -4.98% 29
South West +65 107 £33,500 +4.69% 9
East Midlands +48 93 £29,500 -9.23% 5
West Midlands +54 81 £35,000 +1.45% 16
Yorkshire +20 77 £27,500 -24.66% 5
East of England +67 74 £27,500 -21.43% 1
North West +7 47 £33,000 +3.13% 20
North East +29 22 £31,500 -18.90% 4
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 19 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 439 (43.59%) Microsoft
2 380 (37.74%) Problem-Solving
2 380 (37.74%) Windows
3 292 (29.00%) Customer Service
4 275 (27.31%) Microsoft 365
5 265 (26.32%) Active Directory
6 260 (25.82%) SQL
7 236 (23.44%) ITIL
8 179 (17.78%) Azure
9 170 (16.88%) Microsoft Office
10 142 (14.10%) Degree
11 113 (11.22%) Windows Server
12 111 (11.02%) Entra ID
13 109 (10.82%) Microsoft Excel
14 102 (10.13%) Microsoft Intune
15 98 (9.73%) Continuous Improvement
16 95 (9.43%) DNS
17 94 (9.33%) ERP
18 92 (9.14%) Windows 10
19 91 (9.04%) ITSM
20 90 (8.94%) Power Platform
21 89 (8.84%) DHCP
22 87 (8.64%) Firewall
23 82 (8.14%) Microsoft Exchange
24 78 (7.75%) SLA
25 77 (7.65%) Service Management
26 76 (7.55%) SQL Server
27 68 (6.75%) JIRA
28 67 (6.65%) VPN
29 66 (6.55%) Change Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 82 (8.14%) Microsoft Exchange
2 60 (5.96%) SharePoint
3 19 (1.89%) IIS
4 18 (1.79%) Confluence
5 13 (1.29%) Skype for Business
6 1 (0.099%) Appian
6 1 (0.099%) CMS
6 1 (0.099%) Moodle
6 1 (0.099%) Office Communications Server
6 1 (0.099%) Tomcat
6 1 (0.099%) Umbraco
Applications
1 170 (16.88%) Microsoft Office
2 109 (10.82%) Microsoft Excel
3 49 (4.87%) Microsoft PowerPoint
4 21 (2.09%) Spreadsheet
5 4 (0.40%) MS Visio
6 1 (0.099%) Acrobat
6 1 (0.099%) AutoCAD
6 1 (0.099%) Photoshop
Business Applications
1 18 (1.79%) Dynamics CRM
2 17 (1.69%) NetSuite
3 12 (1.19%) Endur
3 12 (1.19%) Visualfiles
4 9 (0.89%) SAP S/4HANA
5 8 (0.79%) SAP HR
5 8 (0.79%) SAP Payroll
6 7 (0.70%) Dynamics NAV
7 6 (0.60%) Fidessa
8 5 (0.50%) Dynamics AX
8 5 (0.50%) PeopleSoft Financials
9 4 (0.40%) Elite 3E
9 4 (0.40%) SAP Business One
9 4 (0.40%) SAP HCM
9 4 (0.40%) Shopify
10 3 (0.30%) Magento
10 3 (0.30%) NEC Housing
10 3 (0.30%) Remedy ITSM
11 2 (0.20%) Exchequer
12 1 (0.099%) IBM Planning Analytics
Cloud Services
1 275 (27.31%) Microsoft 365
2 179 (17.78%) Azure
3 111 (11.02%) Entra ID
4 90 (8.94%) Power Platform
5 49 (4.87%) Dynamics 365
6 44 (4.37%) SaaS
7 29 (2.88%) AWS
8 25 (2.48%) OneDrive
9 18 (1.79%) Power Automate
9 18 (1.79%) PowerApps
10 12 (1.19%) Google Workspace
11 6 (0.60%) OCI
12 5 (0.50%) Azure Monitor
13 4 (0.40%) dbt
13 4 (0.40%) SuccessFactors
14 3 (0.30%) BigCommerce
14 3 (0.30%) Oracle Service Cloud
15 2 (0.20%) Mimecast
16 1 (0.099%) Datadog
16 1 (0.099%) GCP
Communications & Networking
1 95 (9.43%) DNS
2 89 (8.84%) DHCP
3 87 (8.64%) Firewall
4 67 (6.65%) VPN
5 62 (6.16%) LAN
6 53 (5.26%) WAN
7 46 (4.57%) TCP/IP
8 37 (3.67%) Remote Desktop
9 25 (2.48%) Wireless
10 24 (2.38%) Internet
11 23 (2.28%) VoIP
11 23 (2.28%) WebEx
12 20 (1.99%) Wi-Fi
13 15 (1.49%) SD-WAN
13 15 (1.49%) Unified Communications
14 14 (1.39%) Kerberos
14 14 (1.39%) Skype
15 13 (1.29%) MPLS
16 11 (1.09%) Broadband
16 11 (1.09%) VLAN
Database & Business Intelligence
1 76 (7.55%) SQL Server
2 65 (6.45%) Power BI
3 29 (2.88%) Oracle Reports
4 22 (2.18%) Relational Database
5 21 (2.09%) MySQL
6 8 (0.79%) SQL Server Reporting Services
7 7 (0.70%) Crystal Reports
8 6 (0.60%) Oracle Database
8 6 (0.60%) SQL Server Integration Services
9 5 (0.50%) Metabase
9 5 (0.50%) PostgreSQL
10 4 (0.40%) Data Warehouse
11 2 (0.20%) BusinessObjects
11 2 (0.20%) EDRMS
11 2 (0.20%) Geospatial Data
11 2 (0.20%) GIS
12 1 (0.099%) Amazon RDS
12 1 (0.099%) Azure SQL Database
Development Applications
1 68 (6.75%) JIRA
2 13 (1.29%) Git
3 7 (0.70%) Bitbucket
4 5 (0.50%) Visual Studio
5 2 (0.20%) LabVIEW
General
1 535 (53.13%) Social Skills
2 163 (16.19%) Analytical Skills
3 140 (13.90%) Finance
4 121 (12.02%) Law
5 71 (7.05%) Organisational Skills
6 63 (6.26%) Legal
7 51 (5.06%) Retail
8 50 (4.97%) Manufacturing
9 46 (4.57%) Telecoms
10 33 (3.28%) Marketing
11 27 (2.68%) Advertising
12 15 (1.49%) Automotive
12 15 (1.49%) Police
13 13 (1.29%) Back Office
13 13 (1.29%) Front Office
14 12 (1.19%) Banking
15 10 (0.99%) Pharmaceutical
16 9 (0.89%) Documentation Skills
17 8 (0.79%) Inclusion and Diversity
18 6 (0.60%) Billing
Libraries, Frameworks & Software Standards
1 19 (1.89%) Oracle Fusion
2 16 (1.59%) HTML
3 14 (1.39%) LDAP
4 12 (1.19%) .NET
5 11 (1.09%) CSS
5 11 (1.09%) FIX Protocol
6 7 (0.70%) EDI
6 7 (0.70%) REST
6 7 (0.70%) SOAP
6 7 (0.70%) XML
7 5 (0.50%) JSON
7 5 (0.50%) Lightning Web Components
7 5 (0.50%) Software Packaging
8 4 (0.40%) React
8 4 (0.40%) SAP Fiori
8 4 (0.40%) Web Services
9 3 (0.30%) Middleware
10 2 (0.20%) jQuery
11 1 (0.099%) .NET Framework
11 1 (0.099%) MFC
Miscellaneous
1 103 (10.23%) Onboarding
2 66 (6.55%) Management Information System
3 62 (6.16%) Driving Licence
4 44 (4.37%) Video Conferencing
5 38 (3.77%) Enterprise Software
6 20 (1.99%) Self-Motivation
7 15 (1.49%) Data Centre
8 14 (1.39%) NHS
8 14 (1.39%) PKI
9 11 (1.09%) iPhone
10 10 (0.99%) Client/Server
11 8 (0.79%) Analytical Mindset
11 8 (0.79%) iPad
11 8 (0.79%) iSeries
11 8 (0.79%) Mobile App
12 7 (0.70%) Handset
13 6 (0.60%) FMCG
13 6 (0.60%) Renewable Energy
13 6 (0.60%) Smartphone
14 5 (0.50%) SCADA
Operating Systems
1 380 (37.74%) Windows
2 113 (11.22%) Windows Server
3 92 (9.14%) Windows 10
4 54 (5.36%) Mac OS
5 41 (4.07%) Linux
6 36 (3.57%) Apple iOS
7 32 (3.18%) Windows Server 2019
8 26 (2.58%) Android
9 19 (1.89%) Windows Server 2016
10 15 (1.49%) Unix
11 6 (0.60%) Mac OS X
12 5 (0.50%) Solaris
12 5 (0.50%) Windows 7
13 3 (0.30%) Ubuntu
14 1 (0.099%) AIX
14 1 (0.099%) Windows Server 2003
14 1 (0.099%) Windows Server 2008
14 1 (0.099%) Windows Server 2012
Processes & Methodologies
1 380 (37.74%) Problem-Solving
2 292 (29.00%) Customer Service
3 236 (23.44%) ITIL
4 98 (9.73%) Continuous Improvement
5 94 (9.33%) ERP
6 91 (9.04%) ITSM
7 77 (7.65%) Service Management
8 66 (6.55%) Change Management
9 62 (6.16%) Business Intelligence
10 61 (6.06%) Process Improvement
11 51 (5.06%) Cybersecurity
12 50 (4.97%) Incident Management
13 48 (4.77%) Mentoring
14 46 (4.57%) CRM
15 44 (4.37%) Data Analysis
16 39 (3.87%) Asset Management
16 39 (3.87%) Logistics
17 37 (3.67%) Computer Science
17 37 (3.67%) User Experience
18 34 (3.38%) Problem Management
Programming Languages
1 260 (25.82%) SQL
2 43 (4.27%) PowerShell
3 33 (3.28%) Python
4 31 (3.08%) C#
5 25 (2.48%) T-SQL
6 16 (1.59%) VB
7 13 (1.29%) JavaScript
8 10 (0.99%) VB.NET
9 8 (0.79%) Java
10 6 (0.60%) VBA
11 5 (0.50%) Bash
11 5 (0.50%) Data Analysis Expressions
11 5 (0.50%) Kusto Query Language
12 4 (0.40%) ABAP
13 3 (0.30%) Apex Code
14 2 (0.20%) Shell Script
15 1 (0.099%) Bicep
15 1 (0.099%) VBScript
Qualifications
1 142 (14.10%) Degree
2 51 (5.06%) Microsoft Certification
3 47 (4.67%) Security Cleared
4 44 (4.37%) SC Cleared
5 29 (2.88%) ITIL Foundation Certificate
6 28 (2.78%) MCP
7 27 (2.68%) A+ Certification
8 23 (2.28%) DBS Check
9 21 (2.09%) Computer Science Degree
10 19 (1.89%) CCNA
10 19 (1.89%) Cisco Certification
11 17 (1.69%) ITIL Certification
12 13 (1.29%) BPSS Clearance
12 13 (1.29%) Network+ Certification
13 9 (0.89%) MCSA
14 5 (0.50%) MCSE
14 5 (0.50%) MCTS
15 4 (0.40%) Master's Degree
16 3 (0.30%) Azure Certification
16 3 (0.30%) CTC Cleared
Quality Assurance & Compliance
1 78 (7.75%) SLA
2 20 (1.99%) QA
3 14 (1.39%) Cyber Essentials
4 13 (1.29%) Data Quality
4 13 (1.29%) ISO/IEC 27001
5 11 (1.09%) GDPR
6 9 (0.89%) Accessibility
7 5 (0.50%) 21 CFR Part 11
7 5 (0.50%) Cyber Essentials PLUS
7 5 (0.50%) GxP
8 1 (0.099%) PCI DSS
System Software
1 265 (26.32%) Active Directory
2 27 (2.68%) VMware Infrastructure
3 15 (1.49%) Hyper-V
4 11 (1.09%) Virtual Desktop
5 7 (0.70%) BitLocker
5 7 (0.70%) Firmware
6 6 (0.60%) Virtual Machines
7 1 (0.099%) Terminal Server
7 1 (0.099%) XenApp
Systems Management
1 102 (10.13%) Microsoft Intune
2 21 (2.09%) SCCM
3 14 (1.39%) WSUS
4 11 (1.09%) Grafana
5 10 (0.99%) Jamf Pro
6 8 (0.79%) Autotask
7 7 (0.70%) Control-M
7 7 (0.70%) Kubernetes
7 7 (0.70%) Prometheus
8 1 (0.099%) AirWatch
8 1 (0.099%) EMC NetWorker
8 1 (0.099%) SCOM
8 1 (0.099%) Symantec Endpoint Protection
8 1 (0.099%) Terraform
Vendors
1 439 (43.59%) Microsoft
2 43 (4.27%) Oracle
3 36 (3.57%) Cisco
4 29 (2.88%) VMware
5 26 (2.58%) ServiceNow
6 24 (2.38%) SAP
7 23 (2.28%) Meraki
8 21 (2.09%) Apple
9 20 (1.99%) Polycom
10 17 (1.69%) Citrix
11 16 (1.59%) Salesforce
12 14 (1.39%) CheckPoint
12 14 (1.39%) Intapp
12 14 (1.39%) Palo Alto
13 13 (1.29%) Fortinet
13 13 (1.29%) Google
13 13 (1.29%) Guidewire
14 12 (1.19%) HP
15 10 (0.99%) Sage
16 8 (0.79%) Adobe