Period
to 18 July 2018

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies in England during the 6 months to 18 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > England
6 months to
18 Jul 2018
Same period 2017 Same period 2016
Rank 138 114 86
Rank change year-on-year -24 -28 +4
Permanent jobs requiring a Support Analyst 3,973 4,584 6,062
As % of all permanent IT jobs advertised in England 2.44% 2.74% 3.17%
As % of the Job Titles category 2.53% 2.85% 3.28%
Number of salaries quoted 3,469 3,948 5,296
England median annual salary £32,500 £32,500 £31,500
Median salary % change year-on-year - +3.17% -3.08%
10th Percentile £21,250 £21,250 £21,000
90th Percentile £55,000 £51,250 £52,500
UK median annual salary £32,000 £32,000 £31,500
% change year-on-year - +1.59% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 157,042 160,767 185,048
% of permanent IT jobs with a recognized job title 96.29% 96.22% 96.65%
Number of salaries quoted 128,008 132,246 157,116
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £81,250 £78,000 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Support Analyst in England over the 6 months to 18 July 2018.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 18 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -17 1,722 £37,500 +7.14% 110
South East -16 840 £30,000 0.00% 55
North of England -32 508 £27,500 -1.79% 66
Midlands +8 449 £27,500 -3.51% 24
North West +8 285 £27,000 - 31
West Midlands +51 277 £27,500 - 12
East of England -46 254 £29,649 -1.17% 23
South West -8 208 £26,000 +1.96% 20
Yorkshire -41 203 £28,000 -3.45% 32
East Midlands -26 172 £30,000 +3.45% 11
North East -17 20 £29,000 +5.45% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 July 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 1,861 (46.84%) Windows
2 1,480 (37.25%) Microsoft
3 1,424 (35.84%) SQL
4 1,101 (27.71%) Active Directory
5 981 (24.69%) ITIL
6 954 (24.01%) Finance
7 775 (19.51%) Microsoft Office
8 749 (18.85%) Windows Server
9 730 (18.37%) SQL Server
10 609 (15.33%) Problem-Solving
11 582 (14.65%) Office 365
12 503 (12.66%) Linux
13 499 (12.56%) Windows 7
14 457 (11.50%) Oracle
15 448 (11.28%) Windows 10
16 414 (10.42%) Unix
17 379 (9.54%) VMware
18 354 (8.91%) MS Exchange
19 340 (8.56%) Degree
20 331 (8.33%) .NET
21 328 (8.26%) Analytical Skills
22 308 (7.75%) SLA
23 293 (7.37%) Citrix
24 284 (7.15%) Cisco
25 283 (7.12%) Windows Server 2012
26 282 (7.10%) Java
27 263 (6.62%) Service Management
27 263 (6.62%) Firewall
28 262 (6.59%) PowerShell
29 261 (6.57%) Windows Server 2008

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 354 (8.91%) MS Exchange
2 206 (5.18%) IIS
3 176 (4.43%) SharePoint
4 72 (1.81%) Skype for Business
4 72 (1.81%) Tomcat
5 69 (1.74%) Exchange Server 2010
6 54 (1.36%) Exchange Server 2013
7 48 (1.21%) JBoss
8 42 (1.06%) Apache
9 34 (0.86%) WebSphere
10 32 (0.81%) WebLogic
11 27 (0.68%) CMS
12 23 (0.58%) Blackberry Enterprise Server
13 22 (0.55%) BizTalk Server
14 18 (0.45%) Confluence
14 18 (0.45%) SharePoint 2013
15 11 (0.28%) IBM Notes
16 10 (0.25%) Elasticsearch
16 10 (0.25%) Exchange Server 2003
16 10 (0.25%) WordPress
Applications
1 775 (19.51%) Microsoft Office
2 252 (6.34%) Microsoft Excel
3 83 (2.09%) Microsoft PowerPoint
4 25 (0.63%) MS Visio
5 16 (0.40%) Spreadsheet
6 12 (0.30%) Acrobat
7 4 (0.10%) AutoCAD
7 4 (0.10%) CATIA
8 3 (0.076%) Camtasia
8 3 (0.076%) InDesign
8 3 (0.076%) Microsoft Project
8 3 (0.076%) Photoshop
8 3 (0.076%) Siemens NX
8 3 (0.076%) Windchill
9 2 (0.050%) Adobe Creative Suite
10 1 (0.025%) FreeHand
10 1 (0.025%) PTC Creo
10 1 (0.025%) S-PLUS
Business Applications
1 99 (2.49%) Dynamics AX
2 70 (1.76%) Dynamics NAV
3 46 (1.16%) Dynamics CRM
4 40 (1.01%) NetSuite
5 24 (0.60%) Markit EDM
6 23 (0.58%) Remedy ITSM
7 15 (0.38%) Oracle Applications
7 15 (0.38%) Oracle EBS
8 12 (0.30%) SAP CO
8 12 (0.30%) SAP FI
8 12 (0.30%) SAP FI/CO
9 11 (0.28%) Elite 3E
9 11 (0.28%) Magento
9 11 (0.28%) Oracle Payables
9 11 (0.28%) Oracle Receivables
10 10 (0.25%) thinkFolio
11 9 (0.23%) BusinessWare
11 9 (0.23%) Oracle Assets
11 9 (0.23%) Sage X3
11 9 (0.23%) Salesforce.com CRM
Cloud Services
1 582 (14.65%) Office 365
2 187 (4.71%) Microsoft Azure
3 86 (2.16%) SaaS
4 83 (2.09%) Amazon AWS
5 31 (0.78%) Dynamics 365
6 26 (0.65%) Cloud Computing
7 21 (0.53%) Mimecast
8 15 (0.38%) G Suite
9 14 (0.35%) Adobe Creative Cloud
10 12 (0.30%) Slack
11 11 (0.28%) Azure Active Directory
12 9 (0.23%) IaaS
13 8 (0.20%) OpenShift
14 7 (0.18%) Akamai
14 7 (0.18%) PaaS
15 5 (0.13%) OneDrive
16 4 (0.10%) Dropbox
16 4 (0.10%) GitHub
16 4 (0.10%) Google Analytics
17 3 (0.076%) SuccessFactors
Communications & Networking
1 263 (6.62%) Firewall
2 250 (6.29%) LAN
3 238 (5.99%) TCP/IP
4 222 (5.59%) WAN
5 212 (5.34%) DNS
6 145 (3.65%) DHCP
7 126 (3.17%) VPN
8 112 (2.82%) VoIP
9 83 (2.09%) SAN
10 73 (1.84%) SSL
11 66 (1.66%) Skype
12 60 (1.51%) Internet
13 57 (1.43%) Wi-Fi
14 51 (1.28%) Wireless
15 50 (1.26%) FTP
16 42 (1.06%) VLAN
17 40 (1.01%) IPsec
18 27 (0.68%) IP Telephony
18 27 (0.68%) Remote Desktop
19 26 (0.65%) Intranet
Database & Business Intelligence
1 730 (18.37%) SQL Server
2 149 (3.75%) Relational Database
3 104 (2.62%) SQL Server Reporting Services
4 87 (2.19%) Oracle Database
5 82 (2.06%) RDBMS
6 80 (2.01%) MySQL
7 78 (1.96%) SQL Server 2008
8 75 (1.89%) SQL Server Integration Services
9 70 (1.76%) Crystal Reports
10 69 (1.74%) Oracle Reports
11 58 (1.46%) BusinessObjects
12 56 (1.41%) Data Warehouse
13 43 (1.08%) SQL Server 2012
14 36 (0.91%) SQL Server Analysis Services
15 34 (0.86%) MongoDB
15 34 (0.86%) Oracle Database 10g
16 29 (0.73%) Oracle Database 11g
17 28 (0.70%) NoSQL
18 26 (0.65%) SQL Server 2005
19 24 (0.60%) Hadoop
Development Applications
1 63 (1.59%) JIRA
2 29 (0.73%) Visual Studio
3 25 (0.63%) Oracle Forms
4 24 (0.60%) Eclipse
5 18 (0.45%) WinDbg
6 17 (0.43%) Team Foundation Server
7 12 (0.30%) Maven
8 9 (0.23%) Git (software)
9 8 (0.20%) Jenkins
9 8 (0.20%) Subversion
10 7 (0.18%) Fiddler
10 7 (0.18%) FrontPage
10 7 (0.18%) Octopus Deploy
10 7 (0.18%) TeamCity
10 7 (0.18%) Visual Studio Team System
11 5 (0.13%) Oracle APEX
12 3 (0.076%) SoapUI
12 3 (0.076%) SQL Server Management Studio (SSMS)
13 2 (0.050%) Firebug
13 2 (0.050%) VSS/SourceSafe
General
1 954 (24.01%) Finance
2 216 (5.44%) Retail
3 208 (5.24%) Banking
4 127 (3.20%) Front Office
5 123 (3.10%) Law
6 120 (3.02%) Legal
7 105 (2.64%) Manufacturing
8 84 (2.11%) Telecoms
9 83 (2.09%) Back Office
10 72 (1.81%) Marketing
11 54 (1.36%) Advertising
12 53 (1.33%) German Language
12 53 (1.33%) Investment Banking
13 46 (1.16%) French Language
14 41 (1.03%) Games
15 35 (0.88%) Financial Institution
16 29 (0.73%) Electronics
17 26 (0.65%) Spanish Language
18 22 (0.55%) Italian Language
19 21 (0.53%) Publishing
Libraries, Frameworks & Software Standards
1 331 (8.33%) .NET
2 148 (3.73%) HTML
2 148 (3.73%) XML
3 114 (2.87%) CSS
4 104 (2.62%) FIX Protocol
5 96 (2.42%) ASP.NET
6 90 (2.27%) Web Services
7 61 (1.54%) Middleware
8 44 (1.11%) SOAP
9 33 (0.83%) .NET Framework
10 26 (0.65%) EDI
10 26 (0.65%) REST
11 25 (0.63%) XSLT
12 24 (0.60%) WebSphere MQ
13 23 (0.58%) jQuery
13 23 (0.58%) Spring
14 19 (0.48%) AngularJS
14 19 (0.48%) LDAP
15 18 (0.45%) J2EE
16 16 (0.40%) JSON
Miscellaneous
1 328 (8.26%) Analytical Skills
2 183 (4.61%) Self-Motivation
3 120 (3.02%) Computer Science
4 95 (2.39%) Driving Licence
5 87 (2.19%) Equities
6 86 (2.16%) Management Information System
7 80 (2.01%) iPhone
8 74 (1.86%) Blackberry
9 71 (1.79%) Data Centre
10 70 (1.76%) Fixed Income
11 65 (1.64%) Foreign Exchange (FX)
12 63 (1.59%) Derivative
12 63 (1.59%) Hedge funds
13 53 (1.33%) EPoS
13 53 (1.33%) Smartphone
14 52 (1.31%) Video Conferencing
15 48 (1.21%) Enterprise Software
16 42 (1.06%) iPad
17 37 (0.93%) SWIFT
18 35 (0.88%) Fintech
Operating Systems
1 1,861 (46.84%) Windows
2 749 (18.85%) Windows Server
3 503 (12.66%) Linux
4 499 (12.56%) Windows 7
5 448 (11.28%) Windows 10
6 414 (10.42%) Unix
7 283 (7.12%) Windows Server 2012
8 261 (6.57%) Windows Server 2008
9 93 (2.34%) Windows 8
10 83 (2.09%) Android
11 79 (1.99%) Windows Server 2003
12 58 (1.46%) Apple iOS
13 57 (1.43%) Red Hat Enterprise Linux
14 55 (1.38%) Solaris
15 45 (1.13%) Windows XP
16 42 (1.06%) Mac OS X
17 33 (0.83%) AIX
18 27 (0.68%) Mac OS
19 15 (0.38%) CentOS
20 10 (0.25%) Windows Mobile
Processes & Methodologies
1 981 (24.69%) ITIL
2 609 (15.33%) Problem-Solving
3 263 (6.62%) Service Management
4 205 (5.16%) ERP
5 197 (4.96%) Incident Management
6 196 (4.93%) CRM
7 195 (4.91%) Change Management
8 160 (4.03%) Problem Management
9 153 (3.85%) ITSM
10 141 (3.55%) Asset Management
11 131 (3.30%) Project Management
12 129 (3.25%) Agile Software Development
13 118 (2.97%) Business Intelligence
14 105 (2.64%) Service Delivery
15 104 (2.62%) DevOps
16 95 (2.39%) Disaster Recovery
17 91 (2.29%) Root Cause Analysis
18 87 (2.19%) Data Analysis
18 87 (2.19%) ITIL V3
19 85 (2.14%) Migration
Programming Languages
1 1,424 (35.84%) SQL
2 282 (7.10%) Java
3 262 (6.59%) PowerShell
4 261 (6.57%) C#
5 143 (3.60%) JavaScript
6 135 (3.40%) T-SQL
7 88 (2.21%) Shell Script
8 83 (2.09%) PL/SQL
9 80 (2.01%) Bash Shell
10 72 (1.81%) Perl
11 62 (1.56%) Python
12 54 (1.36%) VB
12 54 (1.36%) VBScript
13 44 (1.11%) VBA
14 38 (0.96%) C
15 37 (0.93%) VB.NET
16 36 (0.91%) PHP
17 27 (0.68%) C++
18 22 (0.55%) RPG
19 14 (0.35%) Korn
Qualifications
1 340 (8.56%) Degree
2 189 (4.76%) Microsoft Certification
3 121 (3.05%) ITIL Certification
4 93 (2.34%) Security Cleared
5 82 (2.06%) Computer Science Degree
6 78 (1.96%) MCP
6 78 (1.96%) SC Cleared
7 71 (1.79%) MCSE
8 69 (1.74%) MCSA
9 65 (1.64%) Cisco Certification
10 62 (1.56%) CCNA
11 42 (1.06%) A+ Certification
12 27 (0.68%) ITIL Foundation Certificate
13 18 (0.45%) Network+ Certification
13 18 (0.45%) Numerate Degree
14 17 (0.43%) MCITP
15 14 (0.35%) MCDST
16 10 (0.25%) CCNP
16 10 (0.25%) MOS
17 8 (0.20%) HNC
Quality Assurance & Compliance
1 308 (7.75%) SLA
2 60 (1.51%) ISO/IEC 27001
3 42 (1.06%) QA
4 27 (0.68%) PMO
5 26 (0.65%) Data Quality
6 25 (0.63%) COBIT
7 18 (0.45%) PCI DSS
8 16 (0.40%) GDPR
9 13 (0.33%) ISO/IEC 20000
10 6 (0.15%) MiFID
11 5 (0.13%) ISO 9001
12 4 (0.10%) EMIR
12 4 (0.10%) Sarbanes-Oxley
13 3 (0.076%) DICOM
13 3 (0.076%) FATCA
13 3 (0.076%) HL7
14 2 (0.050%) Cyber Essentials
14 2 (0.050%) ISO 14001
15 1 (0.025%) Basel II
15 1 (0.025%) Solvency II
System Software
1 1,101 (27.71%) Active Directory
2 202 (5.08%) VMware Infrastructure
3 107 (2.69%) Hyper-V
4 57 (1.43%) XenApp
5 36 (0.91%) VMware ESXi
6 26 (0.65%) Microsoft App-V
6 26 (0.65%) vSphere
7 24 (0.60%) Terminal Services
8 22 (0.55%) Virtual Servers
8 22 (0.55%) XenDesktop
9 20 (0.50%) Virtual Desktop
9 20 (0.50%) VMware Workstation
10 15 (0.38%) Terminal Server
10 15 (0.38%) Virtual Machines
11 12 (0.30%) Docker
12 7 (0.18%) BitLocker
12 7 (0.18%) ProxySG
13 6 (0.15%) Microsoft Virtual Server
13 6 (0.15%) XenServer
14 5 (0.13%) Oracle RAC
Systems Management
1 210 (5.29%) SCCM
2 49 (1.23%) Backup Exec
3 38 (0.96%) SCOM
4 32 (0.81%) Control-M
5 22 (0.55%) Nagios
6 21 (0.53%) Puppet
7 18 (0.45%) Perfmon
8 14 (0.35%) AirWatch
8 14 (0.35%) WSUS
9 11 (0.28%) OpenView
9 11 (0.28%) Systems Management Server (SMS)
10 10 (0.25%) ITRS Geneos
10 10 (0.25%) Kibana
10 10 (0.25%) Oracle Enterprise Manager
11 9 (0.23%) Ansible
12 8 (0.20%) Opscode Chef
13 7 (0.18%) Failover Clustering
13 7 (0.18%) SolarWinds Orion
13 7 (0.18%) Symantec Endpoint Protection
14 6 (0.15%) ServiceCenter
Vendors
1 1,480 (37.25%) Microsoft
2 457 (11.50%) Oracle
3 379 (9.54%) VMware
4 293 (7.37%) Citrix
5 284 (7.15%) Cisco
6 128 (3.22%) Apple
7 122 (3.07%) SAP
8 109 (2.74%) ServiceNow
9 93 (2.34%) HP
10 85 (2.14%) Salesforce.com
11 76 (1.91%) Bloomberg
12 71 (1.79%) Google
13 67 (1.69%) IBM
13 67 (1.69%) Remedy
14 62 (1.56%) Sybase
15 57 (1.43%) SolarWinds
16 51 (1.28%) Adobe
17 50 (1.26%) Red Hat
18 48 (1.21%) iManage
19 46 (1.16%) Reuters