Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,000 per year, according to job vacancies posted during the 6 months leading to 22 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
22 Dec 2025
Same period 2024 Same period 2023
Rank 123 208 154
Rank change year-on-year +85 -54 +65
Permanent jobs requiring a Support Analyst 1,003 746 932
As % of all permanent jobs in England 1.94% 1.48% 2.18%
As % of the Job Titles category 2.14% 1.59% 2.29%
Number of salaries quoted 808 453 825
10th Percentile £26,000 £26,275 £24,250
25th Percentile £28,000 £31,250 £28,500
Median annual salary (50th Percentile) £34,000 £40,000 £36,500
Median % change year-on-year -15.00% +9.59% +4.29%
75th Percentile £42,500 £51,500 £47,500
90th Percentile £54,125 £67,500 £62,500
UK median annual salary £34,500 £40,000 £37,500
% change year-on-year -13.75% +6.67% +7.14%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 46,931 47,000 40,731
% of permanent jobs with a recognized job title 90.56% 93.36% 95.07%
Number of salaries quoted 29,413 25,218 31,944
10th Percentile £28,500 £33,000 £31,750
25th Percentile £36,250 £45,000 £43,000
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -
75th Percentile £75,000 £78,750 £80,000
90th Percentile £95,000 £97,500 £100,000
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 22 December 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 22 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +12 265 £45,000 -5.75% 29
South East +67 237 £32,875 -6.07% 42
Midlands +68 172 £32,500 -2.99% 27
North of England +54 147 £31,000 -5.34% 29
South West +60 106 £33,500 +4.69% 11
East Midlands +55 92 £29,500 -13.87% 7
West Midlands +58 80 £35,000 +1.45% 20
Yorkshire +31 77 £27,500 -24.66% 5
East of England +64 74 £27,500 -21.43% 1
North West +16 48 £33,000 +2.33% 20
North East +30 22 £31,500 -18.90% 4
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 22 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 433 (43.17%) Microsoft
2 377 (37.59%) Problem-Solving
3 373 (37.19%) Windows
4 289 (28.81%) Customer Service
5 271 (27.02%) Microsoft 365
6 259 (25.82%) Active Directory
6 259 (25.82%) SQL
7 234 (23.33%) ITIL
8 180 (17.95%) Azure
9 166 (16.55%) Microsoft Office
10 139 (13.86%) Degree
11 111 (11.07%) Windows Server
12 110 (10.97%) Entra ID
13 107 (10.67%) Microsoft Excel
14 102 (10.17%) Microsoft Intune
15 98 (9.77%) Continuous Improvement
16 93 (9.27%) DNS
16 93 (9.27%) ERP
17 91 (9.07%) Windows 10
18 90 (8.97%) ITSM
19 89 (8.87%) Power Platform
20 88 (8.77%) DHCP
21 87 (8.67%) Firewall
22 80 (7.98%) Microsoft Exchange
23 78 (7.78%) Service Management
24 76 (7.58%) SLA
25 73 (7.28%) SQL Server
26 68 (6.78%) JIRA
27 66 (6.58%) VPN
28 65 (6.48%) Change Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 80 (7.98%) Microsoft Exchange
2 58 (5.78%) SharePoint
3 19 (1.89%) IIS
4 18 (1.79%) Confluence
5 13 (1.30%) Skype for Business
6 1 (0.100%) Appian
6 1 (0.100%) Moodle
6 1 (0.100%) Office Communications Server
6 1 (0.100%) Tomcat
6 1 (0.100%) Umbraco
Applications
1 166 (16.55%) Microsoft Office
2 107 (10.67%) Microsoft Excel
3 47 (4.69%) Microsoft PowerPoint
4 21 (2.09%) Spreadsheet
5 4 (0.40%) MS Visio
6 1 (0.100%) Acrobat
6 1 (0.100%) AutoCAD
6 1 (0.100%) Photoshop
Business Applications
1 17 (1.69%) Dynamics CRM
2 16 (1.60%) NetSuite
3 12 (1.20%) Endur
3 12 (1.20%) Visualfiles
4 9 (0.90%) SAP S/4HANA
5 7 (0.70%) SAP HR
5 7 (0.70%) SAP Payroll
6 6 (0.60%) Dynamics NAV
6 6 (0.60%) Fidessa
7 5 (0.50%) Dynamics AX
7 5 (0.50%) PeopleSoft Financials
8 4 (0.40%) Elite 3E
8 4 (0.40%) SAP Business One
8 4 (0.40%) SAP HCM
8 4 (0.40%) Shopify
9 3 (0.30%) Magento
9 3 (0.30%) NEC Housing
9 3 (0.30%) Remedy ITSM
10 2 (0.20%) Exchequer
11 1 (0.100%) IBM Planning Analytics
Cloud Services
1 271 (27.02%) Microsoft 365
2 180 (17.95%) Azure
3 110 (10.97%) Entra ID
4 89 (8.87%) Power Platform
5 46 (4.59%) Dynamics 365
6 45 (4.49%) SaaS
7 29 (2.89%) AWS
8 24 (2.39%) OneDrive
9 18 (1.79%) Power Automate
9 18 (1.79%) PowerApps
10 12 (1.20%) Google Workspace
11 6 (0.60%) OCI
12 5 (0.50%) Azure Monitor
13 4 (0.40%) dbt
13 4 (0.40%) SuccessFactors
14 3 (0.30%) BigCommerce
14 3 (0.30%) Oracle Service Cloud
15 2 (0.20%) Mimecast
15 2 (0.20%) PaaS
16 1 (0.100%) Amazon EC2
Communications & Networking
1 93 (9.27%) DNS
2 88 (8.77%) DHCP
3 87 (8.67%) Firewall
4 66 (6.58%) VPN
5 60 (5.98%) LAN
6 52 (5.18%) WAN
7 46 (4.59%) TCP/IP
8 37 (3.69%) Remote Desktop
9 24 (2.39%) Internet
9 24 (2.39%) Wireless
10 23 (2.29%) WebEx
11 22 (2.19%) VoIP
12 20 (1.99%) Wi-Fi
13 15 (1.50%) SD-WAN
13 15 (1.50%) Unified Communications
14 14 (1.40%) Kerberos
14 14 (1.40%) Skype
15 13 (1.30%) MPLS
16 11 (1.10%) Broadband
16 11 (1.10%) VLAN
Database & Business Intelligence
1 73 (7.28%) SQL Server
2 64 (6.38%) Power BI
3 30 (2.99%) Oracle Reports
4 22 (2.19%) Relational Database
5 21 (2.09%) MySQL
6 8 (0.80%) SQL Server Reporting Services
7 7 (0.70%) Crystal Reports
8 6 (0.60%) Oracle Database
8 6 (0.60%) SQL Server Integration Services
9 5 (0.50%) Metabase
9 5 (0.50%) PostgreSQL
10 4 (0.40%) Data Warehouse
11 2 (0.20%) BusinessObjects
11 2 (0.20%) EDRMS
11 2 (0.20%) Geospatial Data
11 2 (0.20%) GIS
12 1 (0.100%) Amazon RDS
12 1 (0.100%) Azure SQL Database
Development Applications
1 68 (6.78%) JIRA
2 13 (1.30%) Git
3 7 (0.70%) Bitbucket
4 5 (0.50%) Visual Studio
5 2 (0.20%) LabVIEW
General
1 528 (52.64%) Social Skills
2 162 (16.15%) Analytical Skills
3 139 (13.86%) Finance
4 119 (11.86%) Law
5 70 (6.98%) Organisational Skills
6 61 (6.08%) Legal
7 52 (5.18%) Retail
8 47 (4.69%) Manufacturing
9 45 (4.49%) Telecoms
10 33 (3.29%) Marketing
11 26 (2.59%) Advertising
12 15 (1.50%) Automotive
12 15 (1.50%) Police
13 13 (1.30%) Back Office
13 13 (1.30%) Front Office
14 12 (1.20%) Banking
15 10 (1.00%) Pharmaceutical
16 9 (0.90%) Documentation Skills
17 7 (0.70%) Inclusion and Diversity
18 6 (0.60%) Billing
Libraries, Frameworks & Software Standards
1 19 (1.89%) Oracle Fusion
2 16 (1.60%) HTML
3 14 (1.40%) LDAP
4 11 (1.10%) .NET
4 11 (1.10%) CSS
4 11 (1.10%) FIX Protocol
5 7 (0.70%) EDI
5 7 (0.70%) REST
5 7 (0.70%) SOAP
5 7 (0.70%) XML
6 5 (0.50%) JSON
6 5 (0.50%) Lightning Web Components
6 5 (0.50%) Software Packaging
7 4 (0.40%) React
7 4 (0.40%) SAP Fiori
7 4 (0.40%) Web Services
8 3 (0.30%) Middleware
9 2 (0.20%) jQuery
10 1 (0.100%) .NET Framework
10 1 (0.100%) MFC
Miscellaneous
1 101 (10.07%) Onboarding
2 65 (6.48%) Management Information System
3 62 (6.18%) Driving Licence
4 42 (4.19%) Video Conferencing
5 39 (3.89%) Enterprise Software
6 19 (1.89%) Self-Motivation
7 15 (1.50%) Data Centre
8 14 (1.40%) NHS
8 14 (1.40%) PKI
9 11 (1.10%) iPhone
10 10 (1.00%) Client/Server
11 8 (0.80%) Analytical Mindset
11 8 (0.80%) iPad
11 8 (0.80%) iSeries
11 8 (0.80%) Mobile App
12 7 (0.70%) Handset
13 6 (0.60%) EPoS
13 6 (0.60%) FMCG
13 6 (0.60%) Renewable Energy
14 5 (0.50%) Reference Data
Operating Systems
1 373 (37.19%) Windows
2 111 (11.07%) Windows Server
3 91 (9.07%) Windows 10
4 54 (5.38%) Mac OS
5 41 (4.09%) Linux
6 36 (3.59%) Apple iOS
7 32 (3.19%) Windows Server 2019
8 26 (2.59%) Android
9 19 (1.89%) Windows Server 2016
10 15 (1.50%) Unix
11 6 (0.60%) Mac OS X
12 5 (0.50%) Solaris
12 5 (0.50%) Windows 7
13 3 (0.30%) Ubuntu
14 1 (0.100%) AIX
14 1 (0.100%) Windows Server 2003
14 1 (0.100%) Windows Server 2008
14 1 (0.100%) Windows Server 2012
Processes & Methodologies
1 377 (37.59%) Problem-Solving
2 289 (28.81%) Customer Service
3 234 (23.33%) ITIL
4 98 (9.77%) Continuous Improvement
5 93 (9.27%) ERP
6 90 (8.97%) ITSM
7 78 (7.78%) Service Management
8 65 (6.48%) Change Management
9 61 (6.08%) Business Intelligence
10 60 (5.98%) Process Improvement
11 50 (4.99%) Cybersecurity
11 50 (4.99%) Incident Management
12 47 (4.69%) Mentoring
13 44 (4.39%) Data Analysis
14 43 (4.29%) CRM
15 40 (3.99%) Asset Management
16 37 (3.69%) Logistics
16 37 (3.69%) User Experience
17 35 (3.49%) Computer Science
18 33 (3.29%) Problem Management
Programming Languages
1 259 (25.82%) SQL
2 43 (4.29%) PowerShell
3 33 (3.29%) Python
4 30 (2.99%) C#
5 25 (2.49%) T-SQL
6 16 (1.60%) VB
7 11 (1.10%) JavaScript
8 9 (0.90%) VB.NET
9 8 (0.80%) Java
10 6 (0.60%) VBA
11 5 (0.50%) Bash
11 5 (0.50%) Data Analysis Expressions
11 5 (0.50%) Kusto Query Language
12 4 (0.40%) ABAP
13 3 (0.30%) Apex Code
14 2 (0.20%) Shell Script
15 1 (0.100%) Bicep
15 1 (0.100%) VBScript
Qualifications
1 139 (13.86%) Degree
2 51 (5.08%) Microsoft Certification
3 48 (4.79%) Security Cleared
4 45 (4.49%) SC Cleared
5 29 (2.89%) ITIL Foundation Certificate
6 28 (2.79%) MCP
7 24 (2.39%) A+ Certification
8 23 (2.29%) DBS Check
9 20 (1.99%) Computer Science Degree
10 19 (1.89%) CCNA
10 19 (1.89%) Cisco Certification
11 17 (1.69%) ITIL Certification
12 14 (1.40%) BPSS Clearance
13 13 (1.30%) Network+ Certification
14 9 (0.90%) MCSA
15 5 (0.50%) MCSE
15 5 (0.50%) MCTS
16 4 (0.40%) Master's Degree
17 3 (0.30%) Azure Certification
17 3 (0.30%) CTC Cleared
Quality Assurance & Compliance
1 76 (7.58%) SLA
2 21 (2.09%) QA
3 14 (1.40%) Cyber Essentials
4 13 (1.30%) Data Quality
4 13 (1.30%) ISO/IEC 27001
5 11 (1.10%) GDPR
6 9 (0.90%) Accessibility
7 5 (0.50%) 21 CFR Part 11
7 5 (0.50%) Cyber Essentials PLUS
7 5 (0.50%) GxP
8 1 (0.100%) PCI DSS
System Software
1 259 (25.82%) Active Directory
2 26 (2.59%) VMware Infrastructure
3 14 (1.40%) Hyper-V
4 11 (1.10%) Virtual Desktop
5 7 (0.70%) BitLocker
5 7 (0.70%) Firmware
6 6 (0.60%) Virtual Machines
7 1 (0.100%) Terminal Server
7 1 (0.100%) XenApp
Systems Management
1 102 (10.17%) Microsoft Intune
2 22 (2.19%) SCCM
3 14 (1.40%) WSUS
4 11 (1.10%) Grafana
5 10 (1.00%) Jamf Pro
6 7 (0.70%) Autotask
6 7 (0.70%) Control-M
6 7 (0.70%) Kubernetes
6 7 (0.70%) Prometheus
7 1 (0.100%) AirWatch
7 1 (0.100%) EMC NetWorker
7 1 (0.100%) SCOM
7 1 (0.100%) Symantec Endpoint Protection
7 1 (0.100%) Terraform
Vendors
1 433 (43.17%) Microsoft
2 44 (4.39%) Oracle
3 36 (3.59%) Cisco
4 28 (2.79%) VMware
5 26 (2.59%) ServiceNow
6 23 (2.29%) SAP
7 22 (2.19%) Meraki
8 20 (1.99%) Apple
8 20 (1.99%) Polycom
9 17 (1.69%) Citrix
10 16 (1.60%) Salesforce
11 14 (1.40%) CheckPoint
11 14 (1.40%) Intapp
11 14 (1.40%) Palo Alto
12 13 (1.30%) Fortinet
12 13 (1.30%) Guidewire
13 12 (1.20%) Google
13 12 (1.20%) HP
14 10 (1.00%) Sage
15 8 (0.80%) Adobe