Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 6 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 May 2026
Same period 2025 Same period 2024
Rank 149 158 179
Rank change year-on-year +9 +21 +70
Permanent jobs requiring a Support Analyst 1,055 825 1,325
As % of all permanent jobs in England 1.30% 2.12% 1.59%
As % of the Job Titles category 1.40% 2.37% 1.68%
Number of salaries quoted 826 678 1,096
10th Percentile £26,500 £24,500 £24,000
25th Percentile £30,000 £28,000 £27,250
Median annual salary (50th Percentile) £35,000 £37,000 £35,000
Median % change year-on-year -5.41% +5.71% +2.94%
75th Percentile £42,500 £48,750 £47,500
90th Percentile £49,375 £65,000 £57,500
UK median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +4.48%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 75,487 34,743 78,820
% of permanent jobs with a recognized job title 92.89% 89.32% 94.44%
Number of salaries quoted 49,799 21,313 60,080
10th Percentile £30,000 £30,500 £28,500
25th Percentile £40,000 £42,000 £38,000
Median annual salary (50th Percentile) £55,000 £60,000 £54,000
Median % change year-on-year -8.33% +11.11% -11.18%
75th Percentile £75,000 £78,750 £71,991
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £59,000 £52,777
% change year-on-year -6.78% +11.79% -12.04%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 6 May 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 6 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +61 297 £33,750 -3.57% 44
London -51 230 £41,000 -18.00% 29
Midlands +16 173 £35,000 +16.67% 15
North of England -38 165 £35,000 +18.64% 36
South West -13 113 £32,500 +6.56% 18
West Midlands +16 111 £35,000 +16.67% 6
Yorkshire -38 86 £30,000 +5.26% 9
North West -7 77 £35,000 +6.87% 26
East of England -6 76 £30,000 -7.69% 11
East Midlands -16 62 £35,000 +34.62% 9
North East -42 2 £43,500 +74.00% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 6 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 347 (32.89%) Microsoft
2 317 (30.05%) Windows
3 280 (26.54%) Microsoft 365
4 254 (24.08%) Problem-Solving
5 213 (20.19%) SQL
6 206 (19.53%) Active Directory
7 181 (17.16%) ITIL
8 163 (15.45%) Azure
9 141 (13.36%) Customer Service
10 140 (13.27%) ERP
11 122 (11.56%) Microsoft Office
12 117 (11.09%) Continuous Improvement
13 114 (10.81%) ITSM
14 107 (10.14%) Degree
15 89 (8.44%) Entra ID
16 84 (7.96%) Windows 10
17 80 (7.58%) SQL Server
18 79 (7.49%) Change Management
19 78 (7.39%) Power Platform
19 78 (7.39%) Windows Server
20 74 (7.01%) Process Improvement
21 73 (6.92%) Microsoft Exchange
22 68 (6.45%) SharePoint
23 67 (6.35%) Business Intelligence
23 67 (6.35%) Service Management
24 66 (6.26%) Microsoft Excel
25 60 (5.69%) Microsoft Intune
25 60 (5.69%) SLA
26 59 (5.59%) JIRA
27 54 (5.12%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 73 (6.92%) Microsoft Exchange
2 68 (6.45%) SharePoint
3 16 (1.52%) IIS
4 12 (1.14%) Skype for Business
5 11 (1.04%) Confluence
6 5 (0.47%) CMS
7 2 (0.19%) Tomcat
8 1 (0.095%) Appian
8 1 (0.095%) Moodle
8 1 (0.095%) Umbraco
Applications
1 122 (11.56%) Microsoft Office
2 66 (6.26%) Microsoft Excel
3 25 (2.37%) Microsoft PowerPoint
4 3 (0.28%) Photoshop
5 1 (0.095%) MS Visio
5 1 (0.095%) Spreadsheet
Business Applications
1 28 (2.65%) Dynamics CRM
2 15 (1.42%) Dynamics AX
2 15 (1.42%) NEC Housing
3 11 (1.04%) Endur
3 11 (1.04%) NetSuite
4 9 (0.85%) Magento
4 9 (0.85%) Shopify
4 9 (0.85%) Visualfiles
5 8 (0.76%) Dynamics NAV
5 8 (0.76%) Elite 3E
5 8 (0.76%) Unit4 Business World
6 6 (0.57%) SAP HR
6 6 (0.57%) SAP Payroll
7 5 (0.47%) SAP Business One
7 5 (0.47%) SAP S/4HANA
8 4 (0.38%) Dynamics GP
8 4 (0.38%) Exchequer
8 4 (0.38%) Infor M3
8 4 (0.38%) JDE World
8 4 (0.38%) Primavera
Cloud Services
1 280 (26.54%) Microsoft 365
2 163 (15.45%) Azure
3 89 (8.44%) Entra ID
4 78 (7.39%) Power Platform
5 44 (4.17%) Dynamics 365
6 36 (3.41%) OneDrive
7 32 (3.03%) SaaS
8 23 (2.18%) AWS
8 23 (2.18%) Power Automate
9 19 (1.80%) Google Workspace
10 13 (1.23%) PowerApps
11 12 (1.14%) dbt
11 12 (1.14%) PaaS
12 11 (1.04%) IaaS
13 9 (0.85%) ClickUp
14 8 (0.76%) Azure DevOps
14 8 (0.76%) Boomi
14 8 (0.76%) iPaaS
14 8 (0.76%) Workato
15 6 (0.57%) Microsoft Copilot
Communications & Networking
1 52 (4.93%) DNS
2 48 (4.55%) DHCP
3 38 (3.60%) VPN
4 32 (3.03%) Firewall
5 31 (2.94%) TCP/IP
6 21 (1.99%) WAN
7 17 (1.61%) Unified Communications
7 17 (1.61%) VoIP
8 16 (1.52%) Wi-Fi
9 13 (1.23%) Broadband
9 13 (1.23%) VLAN
9 13 (1.23%) WebEx
10 12 (1.14%) Skype
10 12 (1.14%) WinSCP
11 11 (1.04%) LAN
11 11 (1.04%) Wireless
12 9 (0.85%) 4G
13 7 (0.66%) Network Security
13 7 (0.66%) SD-WAN
14 4 (0.38%) RFID
Database & Business Intelligence
1 80 (7.58%) SQL Server
2 54 (5.12%) Power BI
3 28 (2.65%) Relational Database
4 16 (1.52%) Crystal Reports
4 16 (1.52%) SQL Server Integration Services
5 15 (1.42%) Metabase
6 14 (1.33%) SQL Server Reporting Services
7 12 (1.14%) Data Warehouse
7 12 (1.14%) Oracle Reports
8 8 (0.76%) PostgreSQL
9 7 (0.66%) BusinessObjects
9 7 (0.66%) Power Query
10 4 (0.38%) DB2
10 4 (0.38%) MySQL
11 3 (0.28%) Azure SQL Database
12 1 (0.095%) SQL Server Analysis Services
Development Applications
1 59 (5.59%) JIRA
2 15 (1.42%) Visual Studio
3 12 (1.14%) Git
4 4 (0.38%) LabVIEW
5 2 (0.19%) Rational Rhapsody
6 1 (0.095%) Bitbucket
6 1 (0.095%) SQL Server Management Studio (SSMS)
General
1 313 (29.67%) Social Skills
2 179 (16.97%) Finance
3 135 (12.80%) Analytical Skills
4 75 (7.11%) Law
5 72 (6.82%) Manufacturing
6 69 (6.54%) Legal
7 50 (4.74%) Retail
8 39 (3.70%) Organisational Skills
9 38 (3.60%) Documentation Skills
10 34 (3.22%) Telecoms
11 18 (1.71%) Banking
12 16 (1.52%) Advertising
13 11 (1.04%) Local Government
14 10 (0.95%) Automotive
14 10 (0.95%) Marketing
15 9 (0.85%) Back Office
16 8 (0.76%) Social Housing
17 7 (0.66%) Public Sector
18 5 (0.47%) Agriculture
18 5 (0.47%) International Banking
Libraries, Frameworks & Software Standards
1 18 (1.71%) .NET
2 17 (1.61%) Middleware
3 13 (1.23%) Web Services
4 11 (1.04%) REST
5 8 (0.76%) SOAP
6 7 (0.66%) CSS
6 7 (0.66%) HTML
7 6 (0.57%) EDI
7 6 (0.57%) FIX Protocol
8 4 (0.38%) Elastic Stack
8 4 (0.38%) JSON
9 3 (0.28%) Kafka
10 2 (0.19%) 802.1X
10 2 (0.19%) Oracle Fusion
11 1 (0.095%) SAP CAF
11 1 (0.095%) XML
Miscellaneous
1 69 (6.54%) Onboarding
2 52 (4.93%) Driving Licence
3 48 (4.55%) Video Conferencing
4 30 (2.84%) Management Information System
5 20 (1.90%) Analytical Mindset
6 15 (1.42%) Client/Server
6 15 (1.42%) NHS
7 13 (1.23%) Enterprise Software
7 13 (1.23%) Renewable Energy
7 13 (1.23%) Self-Motivation
8 10 (0.95%) Low-Code
9 8 (0.76%) EPoS
9 8 (0.76%) Hybrid Cloud
9 8 (0.76%) Mobile App
10 6 (0.57%) IoT
10 6 (0.57%) iPhone
11 5 (0.47%) Data Protection Act
11 5 (0.47%) Housing Association
11 5 (0.47%) iSeries
12 4 (0.38%) CCTV
Operating Systems
1 317 (30.05%) Windows
2 84 (7.96%) Windows 10
3 78 (7.39%) Windows Server
4 34 (3.22%) Linux
5 33 (3.13%) Android
6 19 (1.80%) Apple iOS
7 16 (1.52%) Mac OS
8 4 (0.38%) Unix
8 4 (0.38%) Windows Server 2019
9 1 (0.095%) Solaris
9 1 (0.095%) Ubuntu
9 1 (0.095%) Windows Server 2012
9 1 (0.095%) Windows Server 2016
Processes & Methodologies
1 254 (24.08%) Problem-Solving
2 181 (17.16%) ITIL
3 141 (13.36%) Customer Service
4 140 (13.27%) ERP
5 117 (11.09%) Continuous Improvement
6 114 (10.81%) ITSM
7 79 (7.49%) Change Management
8 74 (7.01%) Process Improvement
9 67 (6.35%) Business Intelligence
9 67 (6.35%) Service Management
10 50 (4.74%) CRM
11 43 (4.08%) Service Delivery
12 40 (3.79%) Data Analysis
12 40 (3.79%) Incident Management
13 39 (3.70%) Data Management
14 37 (3.51%) Cybersecurity
15 35 (3.32%) Computer Science
16 28 (2.65%) Migration
16 28 (2.65%) Runbook
17 27 (2.56%) Root Cause Analysis
Programming Languages
1 213 (20.19%) SQL
2 34 (3.22%) PowerShell
3 23 (2.18%) T-SQL
4 17 (1.61%) Python
5 15 (1.42%) JavaScript
6 13 (1.23%) C#
6 13 (1.23%) VB.NET
7 8 (0.76%) PL/SQL
8 7 (0.66%) PHP
9 4 (0.38%) Delphi
9 4 (0.38%) Pascal
10 3 (0.28%) VBA
11 2 (0.19%) Bash
11 2 (0.19%) Java
12 1 (0.095%) Apex Code
12 1 (0.095%) Data Analysis Expressions
12 1 (0.095%) Kusto Query Language
12 1 (0.095%) R
Qualifications
1 107 (10.14%) Degree
2 42 (3.98%) A+ Certification
3 41 (3.89%) Security Cleared
4 36 (3.41%) Microsoft Certification
5 22 (2.09%) SC Cleared
6 15 (1.42%) Microsoft Certified Professional
7 9 (0.85%) DBS Check
7 9 (0.85%) HNC
8 8 (0.76%) DV Cleared
9 7 (0.66%) Computer Science Degree
10 6 (0.57%) MBCS
11 5 (0.47%) ITIL Foundation Certificate
11 5 (0.47%) MCSA
12 4 (0.38%) ITIL Certification
12 4 (0.38%) MCSE
13 3 (0.28%) BPSS Clearance
13 3 (0.28%) CTC Cleared
14 2 (0.19%) CCNA
14 2 (0.19%) NVQ Level 3
14 2 (0.19%) Oracle Certification
Quality Assurance & Compliance
1 60 (5.69%) SLA
2 16 (1.52%) ISO/IEC 27001
3 12 (1.14%) Cyber Essentials
4 10 (0.95%) Data Quality
5 9 (0.85%) QA
6 6 (0.57%) Cyber Essentials PLUS
7 4 (0.38%) Actionable Recommendations
8 2 (0.19%) Accessibility
8 2 (0.19%) GDPR
9 1 (0.095%) DICOM
9 1 (0.095%) PMO
System Software
1 206 (19.53%) Active Directory
2 19 (1.80%) VMware Infrastructure
3 13 (1.23%) Hyper-V
4 5 (0.47%) Virtual Desktop
4 5 (0.47%) XenApp
5 4 (0.38%) Virtual Machines
6 3 (0.28%) BitLocker
6 3 (0.28%) Docker
7 1 (0.095%) vSphere
Systems Management
1 60 (5.69%) Microsoft Intune
2 27 (2.56%) SCCM
3 7 (0.66%) Single Sign-On
4 3 (0.28%) Grafana
4 3 (0.28%) Kibana
5 2 (0.19%) Jamf Pro
6 1 (0.095%) AirWatch
6 1 (0.095%) Control-M
6 1 (0.095%) EMC NetWorker
6 1 (0.095%) Kubernetes
6 1 (0.095%) Prometheus
6 1 (0.095%) Terraform
Vendors
1 347 (32.89%) Microsoft
2 49 (4.64%) ServiceNow
3 28 (2.65%) VMware
4 25 (2.37%) Oracle
4 25 (2.37%) SAP
5 22 (2.09%) Google
6 13 (1.23%) Apple
7 12 (1.14%) iManage
8 11 (1.04%) Citrix
8 11 (1.04%) ConnectWise
8 11 (1.04%) HubSpot
8 11 (1.04%) Northgate
9 10 (0.95%) SolarWinds
10 9 (0.85%) Starlink
11 8 (0.76%) IFS
11 8 (0.76%) Polycom
11 8 (0.76%) WooCommerce
12 7 (0.66%) Aderant
12 7 (0.66%) Intapp
12 7 (0.66%) Sage