Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 17 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Jul 2026
Same period 2025 Same period 2024
Rank 152 130 194
Rank change year-on-year -22 +64 +23
Permanent jobs requiring a Support Analyst 1,166 1,079 1,206
As % of all permanent jobs in England 1.33% 2.49% 1.41%
As % of the Job Titles category 1.41% 2.75% 1.49%
Number of salaries quoted 965 915 949
10th Percentile £26,000 £25,500 £24,000
25th Percentile £30,000 £28,250 £27,500
Median annual salary (50th Percentile) £35,000 £35,000 £35,000
75th Percentile £42,500 £46,750 £47,000
90th Percentile £48,750 £57,500 £60,000
UK median annual salary £35,000 £35,000 £35,000

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 82,694 39,203 81,184
% of permanent jobs with a recognized job title 94.28% 90.51% 94.64%
Number of salaries quoted 58,229 23,636 58,908
10th Percentile £30,000 £28,750 £29,000
25th Percentile £40,000 £38,000 £39,250
Median annual salary (50th Percentile) £57,500 £55,000 £54,000
Median % change year-on-year +4.55% +1.85% -10.00%
75th Percentile £75,754 £75,000 £71,250
90th Percentile £97,500 £97,500 £90,000
UK median annual salary £55,000 £55,000 £52,550
% change year-on-year - +4.66% -12.42%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 17 July 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 17 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +33 304 £32,500 -7.14% 27
North of England -1 228 £35,000 +18.64% 28
London -55 217 £42,500 -10.53% 35
Midlands -28 163 £35,000 +7.69% 18
South West -21 143 £32,500 +0.14% 16
Yorkshire -19 117 £35,000 +22.81% 6
East of England -2 111 £30,000 +1.69% 13
North West +18 109 £37,500 +13.64% 20
East Midlands -10 88 £35,000 +18.64% 10
West Midlands -38 75 £37,500 +11.94% 8
North East -78 2 £36,750 +8.09% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 17 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 409 (35.08%) Microsoft
2 366 (31.39%) Windows
3 343 (29.42%) Microsoft 365
4 292 (25.04%) Problem-Solving
5 244 (20.93%) SQL
6 234 (20.07%) Active Directory
7 184 (15.78%) ITIL
8 181 (15.52%) Azure
9 168 (14.41%) Continuous Improvement
10 159 (13.64%) Customer Service
11 136 (11.66%) ERP
12 117 (10.03%) ITSM
12 117 (10.03%) Microsoft Office
13 112 (9.61%) Windows Server
14 102 (8.75%) Degree
15 98 (8.40%) Entra ID
16 90 (7.72%) Service Management
17 89 (7.63%) SharePoint
18 85 (7.29%) Windows 10
19 79 (6.78%) Microsoft Exchange
20 78 (6.69%) SQL Server
21 76 (6.52%) Power Platform
21 76 (6.52%) Process Improvement
22 75 (6.43%) Business Intelligence
23 71 (6.09%) Microsoft Intune
24 65 (5.57%) Microsoft Excel
25 63 (5.40%) Incident Management
26 59 (5.06%) SaaS
27 58 (4.97%) Change Management
28 56 (4.80%) ServiceNow

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 89 (7.63%) SharePoint
2 79 (6.78%) Microsoft Exchange
3 25 (2.14%) IIS
4 11 (0.94%) Skype for Business
5 10 (0.86%) Confluence
6 5 (0.43%) CMS
7 3 (0.26%) SAS
8 2 (0.17%) Tomcat
Applications
1 117 (10.03%) Microsoft Office
2 65 (5.57%) Microsoft Excel
3 19 (1.63%) Microsoft PowerPoint
4 3 (0.26%) Photoshop
5 1 (0.086%) Revit
5 1 (0.086%) Siemens NX
Business Applications
1 19 (1.63%) Dynamics CRM
2 14 (1.20%) Oracle Retail
3 13 (1.11%) Unit4 Business World
3 13 (1.11%) Visualfiles
4 11 (0.94%) NetSuite
5 10 (0.86%) Dynamics AX
5 10 (0.86%) Elite 3E
5 10 (0.86%) Oracle Financials
6 8 (0.69%) Oracle EBS
7 7 (0.60%) NEC Housing
8 6 (0.51%) Oracle Assets
8 6 (0.51%) Oracle Receivables
9 5 (0.43%) Endur
9 5 (0.43%) Magento
9 5 (0.43%) SAP Business One
9 5 (0.43%) Shopify
10 4 (0.34%) Exchequer
10 4 (0.34%) JDE OneWorld
10 4 (0.34%) Oracle Applications
10 4 (0.34%) Primavera
Cloud Services
1 343 (29.42%) Microsoft 365
2 181 (15.52%) Azure
3 98 (8.40%) Entra ID
4 76 (6.52%) Power Platform
5 59 (5.06%) SaaS
6 52 (4.46%) Dynamics 365
7 45 (3.86%) OneDrive
8 24 (2.06%) Power Automate
9 21 (1.80%) PowerApps
10 17 (1.46%) AWS
11 13 (1.11%) Microsoft Copilot
12 11 (0.94%) IaaS
12 11 (0.94%) PaaS
13 10 (0.86%) ClickUp
14 8 (0.69%) Boomi
14 8 (0.69%) GCP
14 8 (0.69%) iPaaS
14 8 (0.69%) Workato
15 7 (0.60%) Google Workspace
15 7 (0.60%) Mimecast
Communications & Networking
1 50 (4.29%) DNS
2 47 (4.03%) VPN
3 45 (3.86%) DHCP
4 44 (3.77%) Firewall
5 39 (3.34%) TCP/IP
5 39 (3.34%) WAN
6 27 (2.32%) VoIP
7 24 (2.06%) LAN
8 23 (1.97%) Wi-Fi
9 22 (1.89%) Broadband
10 20 (1.72%) Unified Communications
11 18 (1.54%) 4G
12 17 (1.46%) VLAN
13 15 (1.29%) WebEx
14 11 (0.94%) Skype
15 10 (0.86%) SD-WAN
16 7 (0.60%) Network Security
16 7 (0.60%) Wireless
17 6 (0.51%) MPLS
17 6 (0.51%) Structured Cabling
Database & Business Intelligence
1 78 (6.69%) SQL Server
2 55 (4.72%) Power BI
3 27 (2.32%) Crystal Reports
4 16 (1.37%) Relational Database
5 14 (1.20%) SQL Server Reporting Services
6 12 (1.03%) SQL Server Integration Services
7 9 (0.77%) Data Warehouse
8 8 (0.69%) Metabase
8 8 (0.69%) PostgreSQL
9 7 (0.60%) BusinessObjects
9 7 (0.60%) Power Query
10 5 (0.43%) MySQL
11 4 (0.34%) Db2
11 4 (0.34%) Oracle Reports
12 3 (0.26%) Oracle Database
13 2 (0.17%) Azure SQL Database
13 2 (0.17%) Qlik Sense
13 2 (0.17%) Tableau
14 1 (0.086%) SQL Server Analysis Services
Development Applications
1 53 (4.55%) JIRA
2 8 (0.69%) Visual Studio
3 4 (0.34%) Eclipse
3 4 (0.34%) Oracle Forms
3 4 (0.34%) Toad
4 3 (0.26%) Git
5 2 (0.17%) Rational Rhapsody
6 1 (0.086%) SQL Server Management Studio (SSMS)
General
1 361 (30.96%) Social Skills
2 187 (16.04%) Finance
3 143 (12.26%) Analytical Skills
4 84 (7.20%) Manufacturing
5 75 (6.43%) Legal
6 64 (5.49%) Law
7 58 (4.97%) Retail
8 53 (4.55%) Organisational Skills
9 50 (4.29%) Documentation Skills
10 28 (2.40%) Banking
11 23 (1.97%) Advertising
12 18 (1.54%) Telecoms
13 10 (0.86%) Automotive
13 10 (0.86%) Legal Technology
14 9 (0.77%) Front Office
14 9 (0.77%) General Ledger
14 9 (0.77%) Local Government
15 8 (0.69%) International Banking
15 8 (0.69%) Public Sector
16 7 (0.60%) Social Housing
Libraries, Frameworks & Software Standards
1 23 (1.97%) Web Services
1 23 (1.97%) XML
2 21 (1.80%) .NET
3 17 (1.46%) HTML
4 16 (1.37%) CSS
5 13 (1.11%) Middleware
6 12 (1.03%) REST
7 10 (0.86%) .NET Framework
8 9 (0.77%) FIX Protocol
8 9 (0.77%) SOAP
9 4 (0.34%) EDI
9 4 (0.34%) Elastic Stack
9 4 (0.34%) JSON
10 3 (0.26%) Kafka
11 2 (0.17%) 802.1X
12 1 (0.086%) SAP CAF
12 1 (0.086%) XSL
Miscellaneous
1 66 (5.66%) Onboarding
2 57 (4.89%) Driving Licence
3 33 (2.83%) Video Conferencing
4 29 (2.49%) Self-Motivation
5 26 (2.23%) Analytical Mindset
6 22 (1.89%) Client/Server
6 22 (1.89%) Management Information System
7 13 (1.11%) NHS
8 11 (0.94%) Hybrid Cloud
9 10 (0.86%) Low-Code
10 9 (0.77%) Data Structures
11 8 (0.69%) Enterprise Software
11 8 (0.69%) Housing Association
12 7 (0.60%) Fixed Income
13 6 (0.51%) Data Centre
13 6 (0.51%) Manufacturing Execution System
13 6 (0.51%) Operational Technology
13 6 (0.51%) Renewable Energy
14 5 (0.43%) Blog
14 5 (0.43%) Legacy Systems
Operating Systems
1 366 (31.39%) Windows
2 112 (9.61%) Windows Server
3 85 (7.29%) Windows 10
4 40 (3.43%) Android
4 40 (3.43%) Linux
5 17 (1.46%) Windows Server 2019
6 13 (1.11%) Apple iOS
7 12 (1.03%) Mac OS
8 4 (0.34%) Unix
9 1 (0.086%) Windows Server 2012
Processes & Methodologies
1 292 (25.04%) Problem-Solving
2 184 (15.78%) ITIL
3 168 (14.41%) Continuous Improvement
4 159 (13.64%) Customer Service
5 136 (11.66%) ERP
6 117 (10.03%) ITSM
7 90 (7.72%) Service Management
8 76 (6.52%) Process Improvement
9 75 (6.43%) Business Intelligence
10 63 (5.40%) Incident Management
11 58 (4.97%) Change Management
12 52 (4.46%) CRM
13 51 (4.37%) Service Delivery
14 44 (3.77%) Cybersecurity
15 39 (3.34%) Data Management
16 38 (3.26%) Root Cause Analysis
17 37 (3.17%) Data Analysis
18 36 (3.09%) Stakeholder Engagement
18 36 (3.09%) Workflow
19 35 (3.00%) User Acceptance Testing
Programming Languages
1 244 (20.93%) SQL
2 39 (3.34%) PowerShell
3 29 (2.49%) C#
4 24 (2.06%) JavaScript
5 13 (1.11%) T-SQL
6 12 (1.03%) PL/SQL
6 12 (1.03%) Python
7 7 (0.60%) C++
7 7 (0.60%) PHP
8 5 (0.43%) VB.NET
9 4 (0.34%) Delphi
9 4 (0.34%) Pascal
10 3 (0.26%) VBA
11 2 (0.17%) Java
11 2 (0.17%) Tcl
12 1 (0.086%) R
12 1 (0.086%) VB
Qualifications
1 102 (8.75%) Degree
2 45 (3.86%) Security Cleared
3 42 (3.60%) A+ Certification
4 31 (2.66%) Microsoft Certification
5 23 (1.97%) SC Cleared
6 13 (1.11%) Microsoft Certified Professional
7 8 (0.69%) Computer Science Degree
7 8 (0.69%) ITIL Foundation Certificate
8 7 (0.60%) CCNA
8 7 (0.60%) Cisco Certification
9 6 (0.51%) MBCS
10 5 (0.43%) HNC
11 4 (0.34%) DV Cleared
11 4 (0.34%) Network+ Certification
12 3 (0.26%) Azure Certification
12 3 (0.26%) ITIL Certification
13 2 (0.17%) BPSS Clearance
13 2 (0.17%) Oracle Certification
14 1 (0.086%) MCSA
14 1 (0.086%) MCSE
Quality Assurance & Compliance
1 52 (4.46%) SLA
2 22 (1.89%) ISO/IEC 27001
3 18 (1.54%) Cyber Essentials
4 17 (1.46%) Data Quality
5 7 (0.60%) Cyber Essentials PLUS
5 7 (0.60%) QA
6 5 (0.43%) GDPR
7 4 (0.34%) Accessibility
7 4 (0.34%) Actionable Recommendations
8 2 (0.17%) PCI DSS
9 1 (0.086%) DICOM
9 1 (0.086%) PMO
System Software
1 234 (20.07%) Active Directory
2 20 (1.72%) Hyper-V
3 16 (1.37%) VMware Infrastructure
4 6 (0.51%) Firmware
4 6 (0.51%) Virtual Desktop
5 5 (0.43%) XenApp
6 3 (0.26%) BitLocker
6 3 (0.26%) Docker
6 3 (0.26%) Microsoft Virtual Server
6 3 (0.26%) Virtual Servers
7 1 (0.086%) vSphere
Systems Management
1 71 (6.09%) Microsoft Intune
2 20 (1.72%) SCCM
3 7 (0.60%) Single Sign-On
4 6 (0.51%) Kibana
5 2 (0.17%) Jamf Pro
6 1 (0.086%) Autotask
6 1 (0.086%) Cisco CUCM
6 1 (0.086%) Failover Clustering
6 1 (0.086%) FortiGate
6 1 (0.086%) Grafana
6 1 (0.086%) Microsoft Clustering
6 1 (0.086%) Terraform
Vendors
1 409 (35.08%) Microsoft
2 56 (4.80%) ServiceNow
3 30 (2.57%) Oracle
4 25 (2.14%) iManage
5 21 (1.80%) VMware
6 20 (1.72%) Apple
6 20 (1.72%) Cisco
7 18 (1.54%) Citrix
7 18 (1.54%) Starlink
8 17 (1.46%) SAP
9 13 (1.11%) Epicor
9 13 (1.11%) Salesforce
10 12 (1.03%) IBM
11 11 (0.94%) Aderant
11 11 (0.94%) Sage
11 11 (0.94%) SolarWinds
12 10 (0.86%) IFS
12 10 (0.86%) Intapp
12 10 (0.86%) Meraki
12 10 (0.86%) Polycom