Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 5 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Jul 2026
Same period 2025 Same period 2024
Rank 155 136 191
Rank change year-on-year -19 +55 +39
Permanent jobs requiring a Support Analyst 1,137 1,035 1,309
As % of all permanent jobs in England 1.32% 2.45% 1.43%
As % of the Job Titles category 1.40% 2.70% 1.51%
Number of salaries quoted 936 881 1,040
10th Percentile £26,000 £25,000 £24,250
25th Percentile £29,938 £28,000 £27,500
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £42,500 £46,250 £47,500
90th Percentile £48,750 £57,500 £62,250
UK median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% +1.45%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,328 38,265 86,681
% of permanent jobs with a recognized job title 94.22% 90.46% 94.63%
Number of salaries quoted 57,241 22,793 63,788
10th Percentile £30,000 £28,918 £28,500
25th Percentile £40,000 £38,750 £38,750
Median annual salary (50th Percentile) £57,500 £56,673 £52,500
Median % change year-on-year +1.46% +7.95% -12.50%
75th Percentile £75,000 £76,250 £71,250
90th Percentile £97,500 £98,000 £90,000
UK median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% -12.50%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 5 July 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 5 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +40 314 £32,500 -7.14% 34
North of England -5 222 £35,000 +17.65% 27
London -60 207 £42,500 -10.53% 39
Midlands -21 155 £33,500 +11.67% 18
South West -27 140 £32,500 +3.17% 17
Yorkshire -11 118 £35,000 +22.81% 5
North West +14 103 £37,500 +14.07% 19
East of England -16 99 £30,000 +1.69% 15
West Midlands -27 78 £37,500 +12.78% 7
East Midlands -22 77 £33,500 +13.56% 11
North East -64 1 £43,500 +24.29% 4
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 5 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 405 (35.62%) Microsoft
2 352 (30.96%) Windows
3 332 (29.20%) Microsoft 365
4 276 (24.27%) Problem-Solving
5 231 (20.32%) SQL
6 228 (20.05%) Active Directory
7 178 (15.66%) ITIL
8 176 (15.48%) Azure
9 157 (13.81%) Continuous Improvement
10 154 (13.54%) Customer Service
11 131 (11.52%) ERP
12 121 (10.64%) Microsoft Office
13 108 (9.50%) ITSM
14 106 (9.32%) Degree
15 104 (9.15%) Windows Server
16 93 (8.18%) Entra ID
17 88 (7.74%) Windows 10
18 87 (7.65%) Service Management
19 85 (7.48%) SharePoint
20 80 (7.04%) Power Platform
21 77 (6.77%) Process Improvement
22 74 (6.51%) SQL Server
23 72 (6.33%) Business Intelligence
23 72 (6.33%) Microsoft Exchange
24 64 (5.63%) Microsoft Intune
25 62 (5.45%) Change Management
25 62 (5.45%) Microsoft Excel
26 61 (5.36%) Incident Management
27 59 (5.19%) SLA
28 56 (4.93%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 85 (7.48%) SharePoint
2 72 (6.33%) Microsoft Exchange
3 25 (2.20%) IIS
4 12 (1.06%) Confluence
5 11 (0.97%) Skype for Business
6 5 (0.44%) CMS
7 3 (0.26%) SAS
8 2 (0.18%) Tomcat
Applications
1 121 (10.64%) Microsoft Office
2 62 (5.45%) Microsoft Excel
3 20 (1.76%) Microsoft PowerPoint
4 3 (0.26%) Photoshop
5 1 (0.088%) Siemens NX
Business Applications
1 20 (1.76%) Dynamics CRM
2 14 (1.23%) Oracle Retail
3 13 (1.14%) Unit4 Business World
4 12 (1.06%) Dynamics AX
5 11 (0.97%) Visualfiles
6 10 (0.88%) Elite 3E
6 10 (0.88%) NEC Housing
6 10 (0.88%) Oracle Financials
7 9 (0.79%) NetSuite
8 8 (0.70%) Oracle EBS
9 6 (0.53%) Endur
9 6 (0.53%) Oracle Assets
9 6 (0.53%) Oracle Receivables
10 5 (0.44%) Magento
10 5 (0.44%) SAP Business One
11 4 (0.35%) Dynamics NAV
11 4 (0.35%) Infor M3
11 4 (0.35%) JDE World
11 4 (0.35%) Oracle EBS R12
11 4 (0.35%) Oracle Procure-to-Pay
Cloud Services
1 332 (29.20%) Microsoft 365
2 176 (15.48%) Azure
3 93 (8.18%) Entra ID
4 80 (7.04%) Power Platform
5 56 (4.93%) SaaS
6 53 (4.66%) Dynamics 365
7 42 (3.69%) OneDrive
8 25 (2.20%) Power Automate
9 22 (1.93%) PowerApps
10 18 (1.58%) AWS
11 13 (1.14%) Microsoft Copilot
12 11 (0.97%) IaaS
12 11 (0.97%) PaaS
13 10 (0.88%) ClickUp
14 8 (0.70%) Boomi
14 8 (0.70%) dbt
14 8 (0.70%) GCP
14 8 (0.70%) iPaaS
14 8 (0.70%) Workato
15 7 (0.62%) Google Workspace
Communications & Networking
1 52 (4.57%) DNS
2 47 (4.13%) DHCP
3 46 (4.05%) VPN
4 42 (3.69%) Firewall
5 37 (3.25%) TCP/IP
6 32 (2.81%) WAN
7 26 (2.29%) VoIP
8 23 (2.02%) Broadband
9 20 (1.76%) LAN
9 20 (1.76%) Unified Communications
9 20 (1.76%) Wi-Fi
10 19 (1.67%) 4G
11 17 (1.50%) VLAN
12 13 (1.14%) WebEx
13 11 (0.97%) Skype
14 7 (0.62%) Network Security
14 7 (0.62%) Wireless
15 6 (0.53%) SD-WAN
15 6 (0.53%) Structured Cabling
16 5 (0.44%) WinSCP
Database & Business Intelligence
1 74 (6.51%) SQL Server
2 55 (4.84%) Power BI
3 24 (2.11%) Crystal Reports
4 17 (1.50%) Relational Database
5 14 (1.23%) SQL Server Reporting Services
6 13 (1.14%) SQL Server Integration Services
7 10 (0.88%) Data Warehouse
7 10 (0.88%) Metabase
8 8 (0.70%) PostgreSQL
9 7 (0.62%) BusinessObjects
9 7 (0.62%) Power Query
10 5 (0.44%) MySQL
11 4 (0.35%) Db2
11 4 (0.35%) Oracle Reports
12 3 (0.26%) Oracle Database
13 2 (0.18%) Azure SQL Database
13 2 (0.18%) Qlik Sense
13 2 (0.18%) Tableau
14 1 (0.088%) SQL Server Analysis Services
Development Applications
1 54 (4.75%) JIRA
2 10 (0.88%) Visual Studio
3 4 (0.35%) Eclipse
3 4 (0.35%) Git
3 4 (0.35%) Oracle Forms
3 4 (0.35%) Toad
4 2 (0.18%) Rational Rhapsody
5 1 (0.088%) SQL Server Management Studio (SSMS)
General
1 339 (29.82%) Social Skills
2 183 (16.09%) Finance
3 135 (11.87%) Analytical Skills
4 86 (7.56%) Manufacturing
5 72 (6.33%) Legal
6 66 (5.80%) Law
7 58 (5.10%) Retail
8 51 (4.49%) Organisational Skills
9 48 (4.22%) Documentation Skills
10 24 (2.11%) Banking
11 23 (2.02%) Advertising
12 21 (1.85%) Telecoms
13 10 (0.88%) Legal Technology
13 10 (0.88%) Local Government
14 9 (0.79%) General Ledger
15 8 (0.70%) Automotive
15 8 (0.70%) International Banking
15 8 (0.70%) Public Sector
16 7 (0.62%) Inclusion and Diversity
16 7 (0.62%) Social Housing
Libraries, Frameworks & Software Standards
1 20 (1.76%) .NET
2 19 (1.67%) Web Services
2 19 (1.67%) XML
3 13 (1.14%) Middleware
4 12 (1.06%) CSS
4 12 (1.06%) HTML
5 8 (0.70%) REST
6 6 (0.53%) .NET Framework
6 6 (0.53%) FIX Protocol
7 5 (0.44%) SOAP
8 4 (0.35%) EDI
8 4 (0.35%) Elastic Stack
8 4 (0.35%) JSON
9 3 (0.26%) Kafka
10 2 (0.18%) 802.1X
11 1 (0.088%) SAP CAF
11 1 (0.088%) XSL
Miscellaneous
1 68 (5.98%) Onboarding
2 54 (4.75%) Driving Licence
3 35 (3.08%) Video Conferencing
4 26 (2.29%) Analytical Mindset
5 23 (2.02%) Management Information System
6 22 (1.93%) Client/Server
6 22 (1.93%) Self-Motivation
7 11 (0.97%) Hybrid Cloud
7 11 (0.97%) NHS
8 10 (0.88%) Data Structures
8 10 (0.88%) Low-Code
9 8 (0.70%) Housing Association
10 7 (0.62%) Enterprise Software
10 7 (0.62%) Renewable Energy
11 6 (0.53%) Manufacturing Execution System
11 6 (0.53%) Operational Technology
12 5 (0.44%) Blog
12 5 (0.44%) Data Protection Act
12 5 (0.44%) EPoS
12 5 (0.44%) Legacy Systems
Operating Systems
1 352 (30.96%) Windows
2 104 (9.15%) Windows Server
3 88 (7.74%) Windows 10
4 40 (3.52%) Android
5 31 (2.73%) Linux
6 17 (1.50%) Windows Server 2019
7 12 (1.06%) Mac OS
8 10 (0.88%) Apple iOS
9 4 (0.35%) Unix
10 1 (0.088%) Windows Server 2012
Processes & Methodologies
1 276 (24.27%) Problem-Solving
2 178 (15.66%) ITIL
3 157 (13.81%) Continuous Improvement
4 154 (13.54%) Customer Service
5 131 (11.52%) ERP
6 108 (9.50%) ITSM
7 87 (7.65%) Service Management
8 77 (6.77%) Process Improvement
9 72 (6.33%) Business Intelligence
10 62 (5.45%) Change Management
11 61 (5.36%) Incident Management
12 50 (4.40%) CRM
13 48 (4.22%) Service Delivery
14 46 (4.05%) Cybersecurity
15 39 (3.43%) Data Management
16 36 (3.17%) Data Analysis
16 36 (3.17%) Stakeholder Engagement
16 36 (3.17%) Workflow
17 34 (2.99%) User Acceptance Testing
18 33 (2.90%) Root Cause Analysis
Programming Languages
1 231 (20.32%) SQL
2 36 (3.17%) PowerShell
3 25 (2.20%) C#
4 20 (1.76%) JavaScript
5 13 (1.14%) T-SQL
6 12 (1.06%) PL/SQL
6 12 (1.06%) Python
7 7 (0.62%) PHP
8 6 (0.53%) VB.NET
9 4 (0.35%) C++
9 4 (0.35%) Delphi
9 4 (0.35%) Pascal
10 3 (0.26%) VBA
11 2 (0.18%) Java
11 2 (0.18%) Tcl
12 1 (0.088%) R
Qualifications
1 106 (9.32%) Degree
2 48 (4.22%) Security Cleared
3 47 (4.13%) A+ Certification
4 31 (2.73%) Microsoft Certification
5 24 (2.11%) SC Cleared
6 13 (1.14%) Microsoft Certified Professional
7 9 (0.79%) Computer Science Degree
8 6 (0.53%) MBCS
9 5 (0.44%) CCNA
9 5 (0.44%) Cisco Certification
9 5 (0.44%) DV Cleared
9 5 (0.44%) HNC
9 5 (0.44%) ITIL Foundation Certificate
10 3 (0.26%) Azure Certification
10 3 (0.26%) ITIL Certification
11 2 (0.18%) BPSS Clearance
11 2 (0.18%) Network+ Certification
11 2 (0.18%) Oracle Certification
12 1 (0.088%) MCSA
12 1 (0.088%) MCSE
Quality Assurance & Compliance
1 59 (5.19%) SLA
2 22 (1.93%) ISO/IEC 27001
3 18 (1.58%) Cyber Essentials
3 18 (1.58%) Data Quality
4 7 (0.62%) Cyber Essentials PLUS
4 7 (0.62%) QA
5 5 (0.44%) GDPR
6 4 (0.35%) Accessibility
6 4 (0.35%) Actionable Recommendations
7 2 (0.18%) PCI DSS
8 1 (0.088%) DICOM
8 1 (0.088%) PMO
System Software
1 228 (20.05%) Active Directory
2 19 (1.67%) Hyper-V
3 16 (1.41%) VMware Infrastructure
4 6 (0.53%) Firmware
4 6 (0.53%) Virtual Desktop
5 5 (0.44%) XenApp
6 3 (0.26%) BitLocker
6 3 (0.26%) Docker
6 3 (0.26%) Microsoft Virtual Server
6 3 (0.26%) Virtual Servers
7 1 (0.088%) vSphere
Systems Management
1 64 (5.63%) Microsoft Intune
2 21 (1.85%) SCCM
3 7 (0.62%) Single Sign-On
4 6 (0.53%) Kibana
5 2 (0.18%) Jamf Pro
6 1 (0.088%) Autotask
6 1 (0.088%) Cisco CUCM
6 1 (0.088%) FortiGate
6 1 (0.088%) Grafana
6 1 (0.088%) Terraform
Vendors
1 405 (35.62%) Microsoft
2 47 (4.13%) ServiceNow
3 30 (2.64%) Oracle
4 25 (2.20%) iManage
5 21 (1.85%) VMware
6 19 (1.67%) SAP
6 19 (1.67%) Starlink
7 18 (1.58%) Cisco
8 17 (1.50%) Citrix
9 15 (1.32%) Apple
10 13 (1.14%) Salesforce
11 12 (1.06%) IBM
12 10 (0.88%) Aderant
12 10 (0.88%) Epicor
12 10 (0.88%) Google
12 10 (0.88%) IBM Sterling
12 10 (0.88%) IFS
12 10 (0.88%) Intapp
12 10 (0.88%) SolarWinds
13 9 (0.79%) HubSpot