Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 31 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
31 Aug 2026
Same period 2025 Same period 2024
Rank 160 124 210
Rank change year-on-year -36 +86 -20
Permanent jobs requiring a Support Analyst 1,214 1,129 945
As % of all permanent jobs in England 1.25% 2.57% 1.33%
As % of the Job Titles category 1.33% 2.84% 1.39%
Number of salaries quoted 1,035 959 654
10th Percentile £27,000 £25,625 £24,250
25th Percentile £29,500 £28,000 £28,694
Median annual salary (50th Percentile) £35,000 £33,500 £35,000
Median % change year-on-year +4.48% -4.29% -1.41%
75th Percentile £43,750 £43,750 £43,750
90th Percentile £50,000 £55,000 £62,500
UK median annual salary £35,000 £33,500 £35,000
% change year-on-year +4.48% -4.29% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 91,316 39,687 67,806
% of permanent jobs with a recognized job title 93.93% 90.46% 95.11%
Number of salaries quoted 64,438 24,066 43,918
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £77,000 £75,000 £73,575
90th Percentile £98,750 £95,000 £92,500
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 31 August 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 31 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +22 303 £32,500 - 34
North of England -11 257 £34,000 +19.30% 24
London -64 222 £42,500 -6.15% 22
Midlands -33 168 £35,000 +7.69% 8
North West +50 141 £35,000 +6.06% 14
South West -51 140 £32,500 -7.14% 8
East of England -18 124 £30,000 +1.69% 13
Yorkshire -27 110 £35,000 +25.00% 6
East Midlands -27 96 £35,000 +18.64% 5
West Midlands -46 72 £37,500 +11.94% 3
North East -76 6 £30,000 -3.23% 4
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 31 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 434 (35.75%) Microsoft
2 369 (30.40%) Windows
3 353 (29.08%) Microsoft 365
4 352 (29.00%) Problem-Solving
5 241 (19.85%) Active Directory
6 231 (19.03%) SQL
7 194 (15.98%) Customer Service
8 192 (15.82%) ITIL
9 176 (14.50%) Continuous Improvement
10 162 (13.34%) Azure
11 126 (10.38%) ERP
12 119 (9.80%) ITSM
13 115 (9.47%) Windows Server
14 106 (8.73%) Service Management
15 105 (8.65%) Microsoft Office
16 102 (8.40%) Entra ID
17 99 (8.15%) SharePoint
18 79 (6.51%) Degree
19 75 (6.18%) Microsoft Intune
20 71 (5.85%) Microsoft Exchange
20 71 (5.85%) SQL Server
20 71 (5.85%) Windows 10
21 68 (5.60%) Power Platform
22 67 (5.52%) Service Delivery
23 65 (5.35%) Business Intelligence
23 65 (5.35%) SaaS
24 64 (5.27%) ServiceNow
25 62 (5.11%) Microsoft Excel
26 61 (5.02%) Process Improvement
27 60 (4.94%) Incident Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 99 (8.15%) SharePoint
2 71 (5.85%) Microsoft Exchange
3 27 (2.22%) IIS
4 12 (0.99%) Skype for Business
5 9 (0.74%) Confluence
6 3 (0.25%) SAS
6 3 (0.25%) Tomcat
7 2 (0.16%) CMS
8 1 (0.082%) Blackberry Enterprise Server
8 1 (0.082%) Exchange Server 2013
Applications
1 105 (8.65%) Microsoft Office
2 62 (5.11%) Microsoft Excel
3 21 (1.73%) Microsoft PowerPoint
4 3 (0.25%) Photoshop
5 1 (0.082%) Revit
5 1 (0.082%) Siemens NX
5 1 (0.082%) Windchill
Business Applications
1 17 (1.40%) Dynamics CRM
2 14 (1.15%) Oracle Retail
3 13 (1.07%) NetSuite
3 13 (1.07%) Visualfiles
4 11 (0.91%) iTrent
5 8 (0.66%) Oracle EBS
5 8 (0.66%) Oracle Financials
6 7 (0.58%) Dynamics AX
6 7 (0.58%) Elite 3E
6 7 (0.58%) Infor M3
7 6 (0.49%) NEC Housing
8 5 (0.41%) Fidessa
8 5 (0.41%) SAP Business One
8 5 (0.41%) Unit4 Business World
9 4 (0.33%) JDE OneWorld
9 4 (0.33%) Oracle Applications
9 4 (0.33%) Oracle EBS R12
9 4 (0.33%) Oracle Procure-to-Pay
9 4 (0.33%) Oracle Receivables
9 4 (0.33%) Payment Gateway
Cloud Services
1 353 (29.08%) Microsoft 365
2 162 (13.34%) Azure
3 102 (8.40%) Entra ID
4 68 (5.60%) Power Platform
5 65 (5.35%) SaaS
6 59 (4.86%) Dynamics 365
7 43 (3.54%) OneDrive
8 21 (1.73%) PowerApps
9 19 (1.57%) Power Automate
10 14 (1.15%) Google Workspace
10 14 (1.15%) Microsoft Copilot
11 10 (0.82%) AWS
12 9 (0.74%) IaaS
12 9 (0.74%) Mimecast
12 9 (0.74%) PaaS
13 8 (0.66%) Azure DevOps
14 6 (0.49%) GCP
15 4 (0.33%) OCI
16 3 (0.25%) ChatGPT
16 3 (0.25%) NetDocuments
Communications & Networking
1 50 (4.12%) DNS
1 50 (4.12%) WAN
2 47 (3.87%) TCP/IP
3 45 (3.71%) Firewall
4 44 (3.62%) VPN
5 43 (3.54%) DHCP
6 35 (2.88%) LAN
7 30 (2.47%) Wi-Fi
8 26 (2.14%) Unified Communications
9 23 (1.89%) VoIP
10 17 (1.40%) VLAN
11 14 (1.15%) Broadband
12 13 (1.07%) SD-WAN
12 13 (1.07%) WebEx
13 12 (0.99%) 4G
13 12 (0.99%) Skype
14 10 (0.82%) Wireless
15 7 (0.58%) Network Security
16 6 (0.49%) MPLS
16 6 (0.49%) Structured Cabling
Database & Business Intelligence
1 71 (5.85%) SQL Server
2 46 (3.79%) Power BI
3 26 (2.14%) Crystal Reports
4 10 (0.82%) Relational Database
5 9 (0.74%) SQL Server Integration Services
6 7 (0.58%) SQL Server Reporting Services
7 6 (0.49%) BusinessObjects
7 6 (0.49%) Power Query
8 5 (0.41%) MySQL
9 4 (0.33%) Data Warehouse
9 4 (0.33%) Oracle Reports
10 3 (0.25%) Oracle Database
11 2 (0.16%) Metabase
11 2 (0.16%) PostgreSQL
11 2 (0.16%) Qlik Sense
11 2 (0.16%) Tableau
12 1 (0.082%) Db2
12 1 (0.082%) SQL Server Analysis Services
Development Applications
1 43 (3.54%) JIRA
2 4 (0.33%) Eclipse
2 4 (0.33%) Oracle Forms
2 4 (0.33%) Toad
3 2 (0.16%) Git
3 2 (0.16%) Visual Studio
General
1 399 (32.87%) Social Skills
2 162 (13.34%) Finance
3 148 (12.19%) Analytical Skills
4 78 (6.43%) Manufacturing
5 71 (5.85%) Legal
6 65 (5.35%) Law
7 64 (5.27%) Organisational Skills
8 61 (5.02%) Retail
9 43 (3.54%) Documentation Skills
10 32 (2.64%) Banking
11 19 (1.57%) Advertising
12 12 (0.99%) Automotive
12 12 (0.99%) Legal Technology
12 12 (0.99%) Telecoms
13 11 (0.91%) Front Office
13 11 (0.91%) Local Government
14 9 (0.74%) Investment Banking
15 8 (0.66%) Inclusion and Diversity
15 8 (0.66%) International Banking
15 8 (0.66%) Public Sector
Libraries, Frameworks & Software Standards
1 28 (2.31%) XML
2 21 (1.73%) HTML
3 19 (1.57%) .NET
4 18 (1.48%) CSS
5 17 (1.40%) Web Services
6 16 (1.32%) FIX Protocol
7 13 (1.07%) REST
8 12 (0.99%) .NET Framework
9 10 (0.82%) SOAP
10 7 (0.58%) JSON
11 6 (0.49%) EDI
12 4 (0.33%) Oracle Fusion
13 3 (0.25%) Elastic Stack
13 3 (0.25%) Kafka
13 3 (0.25%) Middleware
14 2 (0.16%) 802.1X
14 2 (0.16%) WSDL
14 2 (0.16%) XSD
14 2 (0.16%) XSLT
15 1 (0.082%) XSL
Miscellaneous
1 59 (4.86%) Onboarding
2 56 (4.61%) Driving Licence
3 31 (2.55%) Self-Motivation
4 29 (2.39%) Video Conferencing
5 22 (1.81%) Analytical Mindset
5 22 (1.81%) Client/Server
6 21 (1.73%) Management Information System
7 11 (0.91%) Hybrid Cloud
8 9 (0.74%) Enterprise Software
8 9 (0.74%) Fixed Income
8 9 (0.74%) FMCG
9 8 (0.66%) CMDB
9 8 (0.66%) Data Structures
10 7 (0.58%) iPhone
11 6 (0.49%) iPad
11 6 (0.49%) Manufacturing Execution System
11 6 (0.49%) NHS
11 6 (0.49%) Operational Technology
11 6 (0.49%) Product Ownership
12 5 (0.41%) Legacy Systems
Operating Systems
1 369 (30.40%) Windows
2 115 (9.47%) Windows Server
3 71 (5.85%) Windows 10
4 45 (3.71%) Linux
5 26 (2.14%) Android
6 16 (1.32%) Apple iOS
6 16 (1.32%) Windows Server 2019
7 13 (1.07%) Mac OS
8 10 (0.82%) Unix
9 4 (0.33%) Windows Server 2016
10 3 (0.25%) CentOS
10 3 (0.25%) Rocky
10 3 (0.25%) Solaris
10 3 (0.25%) Ubuntu
Processes & Methodologies
1 352 (29.00%) Problem-Solving
2 194 (15.98%) Customer Service
3 192 (15.82%) ITIL
4 176 (14.50%) Continuous Improvement
5 126 (10.38%) ERP
6 119 (9.80%) ITSM
7 106 (8.73%) Service Management
8 67 (5.52%) Service Delivery
9 65 (5.35%) Business Intelligence
10 61 (5.02%) Process Improvement
11 60 (4.94%) Incident Management
12 50 (4.12%) Change Management
13 46 (3.79%) CRM
14 45 (3.71%) Project Delivery
15 43 (3.54%) Cybersecurity
16 40 (3.29%) Stakeholder Management
17 39 (3.21%) User Acceptance Testing
18 37 (3.05%) Collaborative Working
18 37 (3.05%) Root Cause Analysis
19 32 (2.64%) Asset Management
Programming Languages
1 231 (19.03%) SQL
2 52 (4.28%) PowerShell
3 30 (2.47%) JavaScript
4 27 (2.22%) C#
5 15 (1.24%) Python
6 9 (0.74%) C++
6 9 (0.74%) PL/SQL
7 8 (0.66%) Java
8 6 (0.49%) Bash
8 6 (0.49%) Ruby
8 6 (0.49%) T-SQL
9 4 (0.33%) PHP
10 3 (0.25%) Perl
10 3 (0.25%) VB
10 3 (0.25%) VBA
11 2 (0.16%) Google Apps Script
11 2 (0.16%) Tcl
11 2 (0.16%) VB.NET
11 2 (0.16%) XPath
12 1 (0.082%) R
Qualifications
1 79 (6.51%) Degree
2 48 (3.95%) A+ Certification
3 35 (2.88%) Security Cleared
4 33 (2.72%) Microsoft Certification
5 20 (1.65%) SC Cleared
6 11 (0.91%) Microsoft Certified Professional
6 11 (0.91%) Network+ Certification
7 9 (0.74%) Computer Science Degree
7 9 (0.74%) ITIL Certification
7 9 (0.74%) ITIL Foundation Certificate
8 7 (0.58%) CCNA
8 7 (0.58%) Cisco Certification
9 6 (0.49%) MBCS
10 5 (0.41%) BPSS Clearance
11 3 (0.25%) Azure Certification
11 3 (0.25%) DBS Check
11 3 (0.25%) HNC
12 2 (0.16%) DV Cleared
12 2 (0.16%) MCSA
12 2 (0.16%) MCSE
Quality Assurance & Compliance
1 44 (3.62%) SLA
2 22 (1.81%) ISO/IEC 27001
3 14 (1.15%) Cyber Essentials
3 14 (1.15%) Data Quality
4 10 (0.82%) QA
5 6 (0.49%) GDPR
6 4 (0.33%) Accessibility
7 2 (0.16%) Cyber Essentials PLUS
7 2 (0.16%) PCI DSS
8 1 (0.082%) DICOM
8 1 (0.082%) PMO
System Software
1 241 (19.85%) Active Directory
2 25 (2.06%) Hyper-V
3 19 (1.57%) VMware Infrastructure
4 6 (0.49%) Firmware
5 5 (0.41%) Virtual Desktop
5 5 (0.41%) XenApp
6 3 (0.25%) Microsoft Virtual Server
6 3 (0.25%) Virtual Servers
7 2 (0.16%) vSphere
8 1 (0.082%) BitLocker
8 1 (0.082%) Docker
Systems Management
1 75 (6.18%) Microsoft Intune
2 16 (1.32%) SCCM
3 7 (0.58%) Jamf Pro
4 6 (0.49%) Kibana
5 5 (0.41%) Single Sign-On
6 2 (0.16%) Grafana
7 1 (0.082%) Autotask
7 1 (0.082%) Cisco CUCM
7 1 (0.082%) Failover Clustering
7 1 (0.082%) FortiGate
7 1 (0.082%) Microsoft Clustering
Vendors
1 434 (35.75%) Microsoft
2 64 (5.27%) ServiceNow
3 47 (3.87%) Oracle
4 29 (2.39%) SAP
4 29 (2.39%) VMware
5 23 (1.89%) Cisco
6 22 (1.81%) Citrix
6 22 (1.81%) iManage
7 15 (1.24%) Google
7 15 (1.24%) Sage
7 15 (1.24%) Salesforce
8 14 (1.15%) Apple
9 13 (1.07%) Epicor
9 13 (1.07%) IFS
10 12 (0.99%) IBM
10 12 (0.99%) Meraki
10 12 (0.99%) Starlink
11 11 (0.91%) Polycom
12 10 (0.82%) Dell
12 10 (0.82%) IBM Sterling