Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 12 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
12 May 2026
Same period 2025 Same period 2024
Rank 156 152 184
Rank change year-on-year -4 +32 +71
Permanent jobs requiring a Support Analyst 1,036 859 1,326
As % of all permanent jobs in England 1.29% 2.20% 1.57%
As % of the Job Titles category 1.38% 2.46% 1.67%
Number of salaries quoted 817 714 1,094
10th Percentile £26,500 £24,500 £24,000
25th Percentile £30,000 £28,000 £27,250
Median annual salary (50th Percentile) £35,000 £35,000 £35,000
Median % change year-on-year - - +2.94%
75th Percentile £42,500 £48,750 £47,500
90th Percentile £50,000 £60,000 £57,500
UK median annual salary £35,000 £35,000 £35,000
% change year-on-year - - +2.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 75,019 34,985 79,528
% of permanent jobs with a recognized job title 93.22% 89.49% 94.45%
Number of salaries quoted 50,497 21,159 60,456
10th Percentile £30,000 £30,000 £28,500
25th Percentile £40,000 £41,250 £38,129
Median annual salary (50th Percentile) £55,000 £59,000 £54,000
Median % change year-on-year -6.78% +9.26% -11.18%
75th Percentile £75,000 £78,750 £71,991
90th Percentile £96,250 £100,000 £91,250
UK median annual salary £55,000 £57,670 £52,550
% change year-on-year -4.63% +9.74% -12.42%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 12 May 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 12 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +71 294 £33,000 -5.71% 41
London -47 219 £41,861 -16.28% 26
Midlands 0 165 £35,000 +16.67% 22
North of England -27 164 £35,000 +18.64% 20
South West -5 117 £32,500 +8.33% 15
West Midlands +1 103 £35,000 +16.67% 12
Yorkshire -45 84 £30,000 +5.26% 10
North West +7 78 £35,221 +7.55% 9
East of England -12 76 £30,000 -7.69% 8
East Midlands -9 62 £35,000 +34.62% 10
North East -49 2 £43,500 +74.00% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 12 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 342 (33.01%) Microsoft
2 311 (30.02%) Windows
3 278 (26.83%) Microsoft 365
4 244 (23.55%) Problem-Solving
5 206 (19.88%) SQL
6 202 (19.50%) Active Directory
7 175 (16.89%) ITIL
8 162 (15.64%) Azure
9 134 (12.93%) Customer Service
9 134 (12.93%) ERP
10 114 (11.00%) Microsoft Office
11 110 (10.62%) Continuous Improvement
11 110 (10.62%) ITSM
12 103 (9.94%) Degree
13 89 (8.59%) Entra ID
14 85 (8.20%) Windows 10
15 79 (7.63%) SQL Server
16 78 (7.53%) Change Management
17 77 (7.43%) Windows Server
18 74 (7.14%) Process Improvement
19 72 (6.95%) Microsoft Exchange
20 71 (6.85%) Power Platform
21 69 (6.66%) Service Management
21 69 (6.66%) SharePoint
22 64 (6.18%) Business Intelligence
23 60 (5.79%) Microsoft Excel
23 60 (5.79%) SLA
24 59 (5.69%) Microsoft Intune
25 58 (5.60%) JIRA
26 51 (4.92%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 72 (6.95%) Microsoft Exchange
2 69 (6.66%) SharePoint
3 18 (1.74%) IIS
4 11 (1.06%) Skype for Business
5 10 (0.97%) Confluence
6 5 (0.48%) CMS
7 2 (0.19%) Tomcat
8 1 (0.097%) Appian
8 1 (0.097%) Moodle
8 1 (0.097%) SAS
8 1 (0.097%) Umbraco
Applications
1 114 (11.00%) Microsoft Office
2 60 (5.79%) Microsoft Excel
3 23 (2.22%) Microsoft PowerPoint
4 3 (0.29%) Photoshop
5 1 (0.097%) MS Visio
Business Applications
1 25 (2.41%) Dynamics CRM
2 15 (1.45%) Dynamics AX
2 15 (1.45%) NEC Housing
3 10 (0.97%) Endur
3 10 (0.97%) NetSuite
4 9 (0.87%) Magento
4 9 (0.87%) Shopify
4 9 (0.87%) Unit4 Business World
4 9 (0.87%) Visualfiles
5 8 (0.77%) Dynamics NAV
5 8 (0.77%) Elite 3E
6 6 (0.58%) SAP HR
6 6 (0.58%) SAP Payroll
7 5 (0.48%) SAP Business One
7 5 (0.48%) SAP S/4HANA
8 4 (0.39%) Dynamics GP
8 4 (0.39%) Exchequer
8 4 (0.39%) Fidessa
8 4 (0.39%) JDE World
8 4 (0.39%) Primavera
Cloud Services
1 278 (26.83%) Microsoft 365
2 162 (15.64%) Azure
3 89 (8.59%) Entra ID
4 71 (6.85%) Power Platform
5 40 (3.86%) Dynamics 365
6 36 (3.47%) OneDrive
7 32 (3.09%) SaaS
8 22 (2.12%) AWS
9 21 (2.03%) Power Automate
10 18 (1.74%) Google Workspace
11 12 (1.16%) PaaS
11 12 (1.16%) PowerApps
12 11 (1.06%) dbt
12 11 (1.06%) IaaS
13 10 (0.97%) ClickUp
14 8 (0.77%) Azure DevOps
14 8 (0.77%) Boomi
14 8 (0.77%) iPaaS
14 8 (0.77%) Workato
15 6 (0.58%) Microsoft Copilot
Communications & Networking
1 51 (4.92%) DNS
2 47 (4.54%) DHCP
3 38 (3.67%) VPN
4 31 (2.99%) TCP/IP
5 30 (2.90%) Firewall
6 20 (1.93%) WAN
7 17 (1.64%) VoIP
8 16 (1.54%) Unified Communications
9 14 (1.35%) Broadband
9 14 (1.35%) Wi-Fi
10 12 (1.16%) VLAN
10 12 (1.16%) WebEx
10 12 (1.16%) WinSCP
11 11 (1.06%) Skype
12 10 (0.97%) 4G
13 9 (0.87%) LAN
13 9 (0.87%) Wireless
14 7 (0.68%) Network Security
15 6 (0.58%) SD-WAN
16 4 (0.39%) RFID
Database & Business Intelligence
1 79 (7.63%) SQL Server
2 51 (4.92%) Power BI
3 27 (2.61%) Relational Database
4 18 (1.74%) Crystal Reports
5 15 (1.45%) SQL Server Integration Services
6 14 (1.35%) Metabase
7 12 (1.16%) SQL Server Reporting Services
8 11 (1.06%) Data Warehouse
9 10 (0.97%) Oracle Reports
10 8 (0.77%) PostgreSQL
11 7 (0.68%) BusinessObjects
11 7 (0.68%) Power Query
12 4 (0.39%) DB2
12 4 (0.39%) MySQL
13 3 (0.29%) Azure SQL Database
14 1 (0.097%) SQL Server Analysis Services
Development Applications
1 58 (5.60%) JIRA
2 14 (1.35%) Visual Studio
3 12 (1.16%) Git
4 4 (0.39%) LabVIEW
5 2 (0.19%) Rational Rhapsody
6 1 (0.097%) Bitbucket
6 1 (0.097%) Eclipse
6 1 (0.097%) SQL Server Management Studio (SSMS)
General
1 294 (28.38%) Social Skills
2 173 (16.70%) Finance
3 121 (11.68%) Analytical Skills
4 73 (7.05%) Law
5 71 (6.85%) Manufacturing
6 66 (6.37%) Legal
7 48 (4.63%) Retail
8 40 (3.86%) Documentation Skills
9 39 (3.76%) Organisational Skills
10 33 (3.19%) Telecoms
11 18 (1.74%) Banking
12 16 (1.54%) Advertising
13 11 (1.06%) Local Government
14 9 (0.87%) Automotive
15 8 (0.77%) Back Office
15 8 (0.77%) Marketing
15 8 (0.77%) Social Housing
16 7 (0.68%) Public Sector
17 5 (0.48%) Agriculture
17 5 (0.48%) Publishing
Libraries, Frameworks & Software Standards
1 20 (1.93%) .NET
2 17 (1.64%) Middleware
3 14 (1.35%) Web Services
4 11 (1.06%) REST
5 8 (0.77%) SOAP
6 7 (0.68%) CSS
6 7 (0.68%) FIX Protocol
6 7 (0.68%) HTML
7 6 (0.58%) EDI
8 4 (0.39%) Elastic Stack
8 4 (0.39%) JSON
9 3 (0.29%) Kafka
10 2 (0.19%) 802.1X
10 2 (0.19%) XML
11 1 (0.097%) .NET Framework
11 1 (0.097%) SAP CAF
Miscellaneous
1 66 (6.37%) Onboarding
2 51 (4.92%) Driving Licence
3 46 (4.44%) Video Conferencing
4 27 (2.61%) Management Information System
5 20 (1.93%) Analytical Mindset
6 17 (1.64%) Client/Server
7 14 (1.35%) NHS
8 13 (1.25%) Self-Motivation
9 12 (1.16%) Renewable Energy
10 10 (0.97%) Low-Code
11 9 (0.87%) Enterprise Software
12 8 (0.77%) EPoS
12 8 (0.77%) Hybrid Cloud
13 7 (0.68%) Mobile App
14 6 (0.58%) IoT
15 5 (0.48%) Data Protection Act
15 5 (0.48%) Housing Association
15 5 (0.48%) iPhone
15 5 (0.48%) iSeries
16 4 (0.39%) CCTV
Operating Systems
1 311 (30.02%) Windows
2 85 (8.20%) Windows 10
3 77 (7.43%) Windows Server
4 33 (3.19%) Android
4 33 (3.19%) Linux
5 17 (1.64%) Apple iOS
6 11 (1.06%) Mac OS
7 4 (0.39%) Windows Server 2019
8 3 (0.29%) Unix
9 1 (0.097%) Solaris
9 1 (0.097%) Ubuntu
9 1 (0.097%) Windows Server 2012
9 1 (0.097%) Windows Server 2016
Processes & Methodologies
1 244 (23.55%) Problem-Solving
2 175 (16.89%) ITIL
3 134 (12.93%) Customer Service
3 134 (12.93%) ERP
4 110 (10.62%) Continuous Improvement
4 110 (10.62%) ITSM
5 78 (7.53%) Change Management
6 74 (7.14%) Process Improvement
7 69 (6.66%) Service Management
8 64 (6.18%) Business Intelligence
9 47 (4.54%) CRM
10 43 (4.15%) Incident Management
11 40 (3.86%) Service Delivery
12 38 (3.67%) Cybersecurity
12 38 (3.67%) Data Analysis
12 38 (3.67%) Data Management
13 36 (3.47%) Computer Science
14 28 (2.70%) Migration
15 27 (2.61%) Document Management
16 26 (2.51%) Workflow
Programming Languages
1 206 (19.88%) SQL
2 35 (3.38%) PowerShell
3 21 (2.03%) T-SQL
4 16 (1.54%) JavaScript
5 15 (1.45%) Python
6 14 (1.35%) C#
7 13 (1.25%) VB.NET
8 8 (0.77%) PL/SQL
9 7 (0.68%) PHP
10 4 (0.39%) Delphi
10 4 (0.39%) Pascal
11 3 (0.29%) Java
11 3 (0.29%) VBA
12 2 (0.19%) Bash
12 2 (0.19%) Tcl
13 1 (0.097%) R
Qualifications
1 103 (9.94%) Degree
2 44 (4.25%) A+ Certification
3 41 (3.96%) Security Cleared
4 36 (3.47%) Microsoft Certification
5 23 (2.22%) SC Cleared
6 15 (1.45%) Microsoft Certified Professional
7 9 (0.87%) HNC
8 8 (0.77%) Computer Science Degree
8 8 (0.77%) DBS Check
8 8 (0.77%) DV Cleared
9 6 (0.58%) MBCS
10 5 (0.48%) ITIL Foundation Certificate
10 5 (0.48%) MCSA
11 4 (0.39%) MCSE
12 3 (0.29%) BPSS Clearance
12 3 (0.29%) ITIL Certification
13 2 (0.19%) CTC Cleared
13 2 (0.19%) NVQ Level 3
13 2 (0.19%) Oracle Certification
14 1 (0.097%) Azure Certification
Quality Assurance & Compliance
1 60 (5.79%) SLA
2 15 (1.45%) ISO/IEC 27001
3 12 (1.16%) Cyber Essentials
4 10 (0.97%) Data Quality
5 8 (0.77%) QA
6 6 (0.58%) Cyber Essentials PLUS
7 4 (0.39%) Actionable Recommendations
8 3 (0.29%) GDPR
9 2 (0.19%) Accessibility
10 1 (0.097%) DICOM
10 1 (0.097%) PMO
System Software
1 202 (19.50%) Active Directory
2 18 (1.74%) VMware Infrastructure
3 13 (1.25%) Hyper-V
4 6 (0.58%) Virtual Desktop
5 5 (0.48%) XenApp
6 3 (0.29%) BitLocker
6 3 (0.29%) Docker
6 3 (0.29%) Virtual Machines
7 1 (0.097%) Microsoft Virtual Server
7 1 (0.097%) Virtual Servers
7 1 (0.097%) vSphere
Systems Management
1 59 (5.69%) Microsoft Intune
2 27 (2.61%) SCCM
3 7 (0.68%) Single Sign-On
4 3 (0.29%) Grafana
4 3 (0.29%) Kibana
5 2 (0.19%) Jamf Pro
6 1 (0.097%) AirWatch
6 1 (0.097%) Control-M
6 1 (0.097%) EMC NetWorker
6 1 (0.097%) Kubernetes
6 1 (0.097%) Prometheus
6 1 (0.097%) Terraform
Vendors
1 342 (33.01%) Microsoft
2 48 (4.63%) ServiceNow
3 27 (2.61%) VMware
4 25 (2.41%) SAP
5 23 (2.22%) Oracle
6 20 (1.93%) Google
7 13 (1.25%) Apple
7 13 (1.25%) iManage
8 11 (1.06%) Citrix
8 11 (1.06%) ConnectWise
8 11 (1.06%) HubSpot
8 11 (1.06%) Northgate
9 10 (0.97%) SolarWinds
9 10 (0.97%) Starlink
10 8 (0.77%) IFS
10 8 (0.77%) Intapp
10 8 (0.77%) WooCommerce
11 7 (0.68%) Aderant
11 7 (0.68%) Epicor
11 7 (0.68%) Polycom