Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,000 per year, according to job vacancies posted during the 6 months leading to 5 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Dec 2025
Same period 2024 Same period 2023
Rank 123 187 163
Rank change year-on-year +64 -24 +54
Permanent jobs requiring a Support Analyst 1,015 850 930
As % of all permanent jobs in England 2.10% 1.50% 2.08%
As % of the Job Titles category 2.32% 1.60% 2.19%
Number of salaries quoted 823 508 838
10th Percentile £26,000 £26,250 £23,750
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £34,000 £39,000 £36,250
Median % change year-on-year -12.82% +7.59% +5.15%
75th Percentile £42,500 £50,000 £46,688
90th Percentile £55,000 £75,375 £63,750
UK median annual salary £34,500 £37,500 £36,500
% change year-on-year -8.00% +2.74% +5.80%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 43,785 53,252 42,527
% of permanent jobs with a recognized job title 90.38% 93.91% 95.10%
Number of salaries quoted 28,019 29,611 33,199
10th Percentile £28,250 £32,500 £32,000
25th Percentile £36,250 £43,703 £43,750
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -
75th Percentile £75,000 £77,500 £80,000
90th Percentile £95,000 £96,250 £100,000
UK median annual salary £55,000 £57,836 £60,000
% change year-on-year -4.90% -3.61% -

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 5 December 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 5 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +25 270 £45,000 -5.26% 38
South East +61 238 £33,500 -2.55% 57
Midlands +80 170 £32,500 -2.99% 29
North of England +58 146 £31,000 -10.14% 30
South West +40 107 £35,000 +9.38% 9
East Midlands +60 97 £29,500 -9.23% 7
East of England +64 82 £27,500 -21.43% 5
Yorkshire +34 75 £27,500 -24.66% 11
West Midlands +42 73 £35,000 +1.27% 22
North West +11 46 £33,000 +1.54% 13
North East +34 25 £31,500 -26.20% 6
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 5 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 457 (45.02%) Microsoft
2 401 (39.51%) Windows
3 400 (39.41%) Problem-Solving
4 318 (31.33%) Customer Service
5 288 (28.37%) Microsoft 365
6 278 (27.39%) Active Directory
7 255 (25.12%) SQL
8 234 (23.05%) ITIL
9 193 (19.01%) Azure
10 170 (16.75%) Microsoft Office
11 147 (14.48%) Degree
12 124 (12.22%) Windows Server
13 115 (11.33%) Entra ID
14 114 (11.23%) Microsoft Excel
15 110 (10.84%) Microsoft Intune
16 99 (9.75%) Continuous Improvement
17 97 (9.56%) DNS
18 96 (9.46%) Power Platform
19 94 (9.26%) Firewall
19 94 (9.26%) Windows 10
20 91 (8.97%) DHCP
21 90 (8.87%) ERP
22 89 (8.77%) ITSM
22 89 (8.77%) SLA
23 87 (8.57%) Microsoft Exchange
24 79 (7.78%) SQL Server
25 76 (7.49%) LAN
26 74 (7.29%) Service Management
27 70 (6.90%) JIRA
27 70 (6.90%) VPN

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 87 (8.57%) Microsoft Exchange
2 69 (6.80%) SharePoint
3 19 (1.87%) IIS
4 18 (1.77%) Confluence
5 12 (1.18%) Skype for Business
6 1 (0.099%) Appian
6 1 (0.099%) CMS
6 1 (0.099%) Moodle
6 1 (0.099%) Office Communications Server
6 1 (0.099%) Tomcat
6 1 (0.099%) Umbraco
Applications
1 170 (16.75%) Microsoft Office
2 114 (11.23%) Microsoft Excel
3 47 (4.63%) Microsoft PowerPoint
4 21 (2.07%) Spreadsheet
5 4 (0.39%) MS Visio
6 1 (0.099%) Acrobat
6 1 (0.099%) Adobe Creative Suite
6 1 (0.099%) AutoCAD
6 1 (0.099%) Photoshop
Business Applications
1 19 (1.87%) NetSuite
2 16 (1.58%) Dynamics CRM
3 12 (1.18%) Visualfiles
4 10 (0.99%) Endur
5 9 (0.89%) SAP HR
5 9 (0.89%) SAP Payroll
5 9 (0.89%) SAP S/4HANA
6 7 (0.69%) PeopleSoft Financials
7 6 (0.59%) SAP HCM
8 5 (0.49%) Dynamics NAV
8 5 (0.49%) Fidessa
8 5 (0.49%) SAP Business One
9 4 (0.39%) Elite 3E
9 4 (0.39%) Exchequer
9 4 (0.39%) Remedy ITSM
10 3 (0.30%) Dynamics AX
11 2 (0.20%) SAP EWM
11 2 (0.20%) SAP WM
11 2 (0.20%) Shopify
12 1 (0.099%) Eikon
Cloud Services
1 288 (28.37%) Microsoft 365
2 193 (19.01%) Azure
3 115 (11.33%) Entra ID
4 96 (9.46%) Power Platform
5 44 (4.33%) Dynamics 365
5 44 (4.33%) SaaS
6 28 (2.76%) AWS
7 26 (2.56%) OneDrive
8 19 (1.87%) Power Automate
8 19 (1.87%) PowerApps
9 7 (0.69%) Google Workspace
10 6 (0.59%) OCI
10 6 (0.59%) SuccessFactors
11 5 (0.49%) Azure Monitor
12 4 (0.39%) dbt
13 2 (0.20%) BigCommerce
13 2 (0.20%) Mimecast
14 1 (0.099%) Amazon CloudWatch
14 1 (0.099%) Datadog
14 1 (0.099%) GCP
Communications & Networking
1 97 (9.56%) DNS
2 94 (9.26%) Firewall
3 91 (8.97%) DHCP
4 76 (7.49%) LAN
5 70 (6.90%) VPN
6 62 (6.11%) WAN
7 47 (4.63%) TCP/IP
8 39 (3.84%) Remote Desktop
9 28 (2.76%) Wireless
10 25 (2.46%) Internet
11 24 (2.36%) VoIP
12 22 (2.17%) Wi-Fi
13 21 (2.07%) WebEx
14 16 (1.58%) Kerberos
15 15 (1.48%) Unified Communications
16 14 (1.38%) SD-WAN
17 13 (1.28%) Skype
18 12 (1.18%) MPLS
18 12 (1.18%) VLAN
19 11 (1.08%) Broadband
Database & Business Intelligence
1 79 (7.78%) SQL Server
2 69 (6.80%) Power BI
3 23 (2.27%) Oracle Reports
4 22 (2.17%) MySQL
5 21 (2.07%) Relational Database
6 11 (1.08%) SQL Server Reporting Services
7 9 (0.89%) Crystal Reports
8 6 (0.59%) Oracle Database
9 5 (0.49%) Metabase
9 5 (0.49%) PostgreSQL
9 5 (0.49%) SQL Server Integration Services
10 4 (0.39%) BusinessObjects
10 4 (0.39%) Data Warehouse
10 4 (0.39%) EDRMS
10 4 (0.39%) Geospatial Data
10 4 (0.39%) GIS
11 1 (0.099%) Amazon RDS
Development Applications
1 70 (6.90%) JIRA
2 10 (0.99%) Git
3 7 (0.69%) Bitbucket
4 5 (0.49%) Visual Studio
General
1 552 (54.38%) Social Skills
2 165 (16.26%) Analytical Skills
3 150 (14.78%) Finance
4 123 (12.12%) Law
5 73 (7.19%) Organisational Skills
6 65 (6.40%) Legal
7 52 (5.12%) Manufacturing
7 52 (5.12%) Retail
8 42 (4.14%) Telecoms
9 37 (3.65%) Marketing
10 29 (2.86%) Advertising
11 15 (1.48%) Front Office
11 15 (1.48%) Police
12 14 (1.38%) Automotive
13 12 (1.18%) Back Office
14 11 (1.08%) Banking
14 11 (1.08%) Pharmaceutical
15 10 (0.99%) Inclusion and Diversity
16 9 (0.89%) Documentation Skills
17 6 (0.59%) Billing
Libraries, Frameworks & Software Standards
1 19 (1.87%) Oracle Fusion
2 17 (1.67%) HTML
2 17 (1.67%) LDAP
3 12 (1.18%) CSS
4 11 (1.08%) FIX Protocol
5 9 (0.89%) .NET
6 8 (0.79%) EDI
7 7 (0.69%) XML
8 6 (0.59%) SAP Fiori
9 5 (0.49%) JSON
9 5 (0.49%) Lightning Web Components
9 5 (0.49%) REST
9 5 (0.49%) SOAP
9 5 (0.49%) Software Packaging
10 4 (0.39%) React
10 4 (0.39%) Web Services
11 3 (0.30%) Middleware
12 2 (0.20%) jQuery
13 1 (0.099%) .NET Framework
13 1 (0.099%) ASP.NET
Miscellaneous
1 106 (10.44%) Onboarding
2 68 (6.70%) Management Information System
3 64 (6.31%) Driving Licence
4 42 (4.14%) Video Conferencing
5 37 (3.65%) Enterprise Software
6 21 (2.07%) Self-Motivation
7 16 (1.58%) PKI
8 14 (1.38%) Data Centre
9 13 (1.28%) Analytical Mindset
9 13 (1.28%) iPhone
10 12 (1.18%) NHS
11 10 (0.99%) Client/Server
12 9 (0.89%) iPad
12 9 (0.89%) iSeries
13 8 (0.79%) Smartphone
14 7 (0.69%) Data Structures
14 7 (0.69%) Handset
14 7 (0.69%) Mobile App
15 6 (0.59%) EPoS
15 6 (0.59%) FMCG
Operating Systems
1 401 (39.51%) Windows
2 124 (12.22%) Windows Server
3 94 (9.26%) Windows 10
4 61 (6.01%) Mac OS
5 40 (3.94%) Linux
6 36 (3.55%) Windows Server 2019
7 34 (3.35%) Apple iOS
8 27 (2.66%) Android
9 20 (1.97%) Windows Server 2016
10 17 (1.67%) Unix
11 6 (0.59%) Mac OS X
11 6 (0.59%) Windows 7
12 4 (0.39%) Solaris
13 2 (0.20%) Ubuntu
14 1 (0.099%) AIX
14 1 (0.099%) Windows Server 2003
14 1 (0.099%) Windows Server 2008
14 1 (0.099%) Windows Server 2012
Processes & Methodologies
1 400 (39.41%) Problem-Solving
2 318 (31.33%) Customer Service
3 234 (23.05%) ITIL
4 99 (9.75%) Continuous Improvement
5 90 (8.87%) ERP
6 89 (8.77%) ITSM
7 74 (7.29%) Service Management
8 65 (6.40%) Business Intelligence
9 64 (6.31%) Change Management
10 61 (6.01%) Incident Management
11 59 (5.81%) Process Improvement
12 57 (5.62%) Cybersecurity
13 51 (5.02%) Mentoring
14 48 (4.73%) CRM
15 47 (4.63%) Data Analysis
16 43 (4.24%) Problem Management
17 42 (4.14%) Logistics
18 39 (3.84%) Asset Management
19 38 (3.74%) Computer Science
20 35 (3.45%) User Experience
Programming Languages
1 255 (25.12%) SQL
2 42 (4.14%) PowerShell
3 35 (3.45%) Python
4 32 (3.15%) C#
5 22 (2.17%) T-SQL
6 18 (1.77%) VB
7 17 (1.67%) JavaScript
8 8 (0.79%) Java
8 8 (0.79%) VB.NET
9 7 (0.69%) Bash
9 7 (0.69%) VBA
10 6 (0.59%) ABAP
11 5 (0.49%) Data Analysis Expressions
11 5 (0.49%) Kusto Query Language
12 3 (0.30%) Apex Code
13 2 (0.20%) Shell Script
14 1 (0.099%) Bicep
14 1 (0.099%) VBScript
Qualifications
1 147 (14.48%) Degree
2 54 (5.32%) Microsoft Certification
3 50 (4.93%) Security Cleared
4 47 (4.63%) SC Cleared
5 29 (2.86%) ITIL Foundation Certificate
6 28 (2.76%) A+ Certification
7 27 (2.66%) MCP
8 23 (2.27%) Computer Science Degree
8 23 (2.27%) DBS Check
9 18 (1.77%) CCNA
9 18 (1.77%) Cisco Certification
10 17 (1.67%) ITIL Certification
11 13 (1.28%) Network+ Certification
12 12 (1.18%) BPSS Clearance
13 6 (0.59%) MCSA
14 5 (0.49%) MCTS
15 4 (0.39%) Master's Degree
16 3 (0.30%) Azure Certification
16 3 (0.30%) CTC Cleared
16 3 (0.30%) MCSE
Quality Assurance & Compliance
1 89 (8.77%) SLA
2 17 (1.67%) QA
3 15 (1.48%) Cyber Essentials
4 14 (1.38%) GDPR
5 13 (1.28%) Data Quality
6 12 (1.18%) ISO/IEC 27001
7 9 (0.89%) Accessibility
8 5 (0.49%) 21 CFR Part 11
8 5 (0.49%) Cyber Essentials PLUS
8 5 (0.49%) GxP
9 1 (0.099%) PCI DSS
System Software
1 278 (27.39%) Active Directory
2 28 (2.76%) VMware Infrastructure
3 18 (1.77%) Hyper-V
4 14 (1.38%) Virtual Desktop
5 8 (0.79%) BitLocker
5 8 (0.79%) Firmware
6 6 (0.59%) Virtual Machines
7 1 (0.099%) Terminal Server
7 1 (0.099%) Virtual Servers
7 1 (0.099%) XenApp
Systems Management
1 110 (10.84%) Microsoft Intune
2 20 (1.97%) SCCM
3 16 (1.58%) WSUS
4 13 (1.28%) Grafana
5 11 (1.08%) Jamf Pro
6 10 (0.99%) Autotask
7 7 (0.69%) Control-M
7 7 (0.69%) Kubernetes
7 7 (0.69%) Prometheus
8 1 (0.099%) AirWatch
8 1 (0.099%) EMC NetWorker
8 1 (0.099%) SCOM
8 1 (0.099%) Symantec Endpoint Protection
8 1 (0.099%) Terraform
Vendors
1 457 (45.02%) Microsoft
2 36 (3.55%) Cisco
2 36 (3.55%) Oracle
3 28 (2.76%) VMware
4 27 (2.66%) SAP
5 25 (2.46%) Meraki
6 24 (2.36%) Apple
7 22 (2.17%) ServiceNow
8 19 (1.87%) Citrix
8 19 (1.87%) Polycom
9 18 (1.77%) Salesforce
10 16 (1.58%) Intapp
11 14 (1.38%) HP
12 13 (1.28%) Guidewire
13 12 (1.18%) CheckPoint
13 12 (1.18%) Fortinet
13 12 (1.18%) Palo Alto
14 10 (0.99%) Google
14 10 (0.99%) Sage
15 8 (0.79%) MobileIron