Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 29 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Jun 2026
Same period 2025 Same period 2024
Rank 150 137 187
Rank change year-on-year -13 +50 +49
Permanent jobs requiring a Support Analyst 1,109 1,006 1,334
As % of all permanent jobs in England 1.30% 2.46% 1.44%
As % of the Job Titles category 1.38% 2.73% 1.52%
Number of salaries quoted 907 856 1,066
10th Percentile £26,000 £25,000 £24,125
25th Percentile £29,750 £28,000 £27,500
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% +1.33%
75th Percentile £42,500 £46,250 £47,500
90th Percentile £48,750 £57,500 £62,250
UK median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% +2.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,360 36,827 87,668
% of permanent jobs with a recognized job title 94.19% 90.00% 94.61%
Number of salaries quoted 56,528 21,708 64,688
10th Percentile £30,000 £28,822 £28,500
25th Percentile £40,000 £38,869 £38,500
Median annual salary (50th Percentile) £57,500 £57,500 £52,500
Median % change year-on-year - +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,500
90th Percentile £97,500 £98,750 £90,000
UK median annual salary £55,000 £57,000 £52,500
% change year-on-year -3.51% +8.57% -12.50%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 29 June 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 29 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +42 309 £32,500 -7.14% 36
North of England -21 220 £35,000 +21.74% 27
London -43 204 £41,750 -12.11% 33
Midlands -26 150 £33,500 +11.67% 19
South West -32 136 £32,500 +4.00% 13
Yorkshire -11 118 £35,000 +22.81% 10
North West +25 101 £37,000 +12.55% 15
East of England -18 90 £30,000 +1.69% 17
West Midlands -27 80 £34,250 +3.79% 5
East Midlands -17 70 £33,500 +13.56% 14
North East -67 1 £43,500 +27.94% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 29 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 395 (35.62%) Microsoft
2 343 (30.93%) Windows
3 320 (28.85%) Microsoft 365
4 258 (23.26%) Problem-Solving
5 225 (20.29%) Active Directory
5 225 (20.29%) SQL
6 175 (15.78%) ITIL
7 171 (15.42%) Azure
8 153 (13.80%) Continuous Improvement
9 152 (13.71%) Customer Service
10 128 (11.54%) ERP
11 120 (10.82%) Microsoft Office
12 106 (9.56%) ITSM
13 104 (9.38%) Degree
14 98 (8.84%) Windows Server
15 88 (7.94%) Entra ID
16 87 (7.84%) Windows 10
17 83 (7.48%) Service Management
18 81 (7.30%) SharePoint
19 79 (7.12%) Power Platform
19 79 (7.12%) Process Improvement
20 73 (6.58%) SQL Server
21 69 (6.22%) Business Intelligence
21 69 (6.22%) Microsoft Exchange
22 63 (5.68%) Change Management
23 61 (5.50%) Microsoft Excel
24 60 (5.41%) SLA
25 59 (5.32%) Microsoft Intune
26 57 (5.14%) Incident Management
27 55 (4.96%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 81 (7.30%) SharePoint
2 69 (6.22%) Microsoft Exchange
3 25 (2.25%) IIS
4 12 (1.08%) Confluence
5 11 (0.99%) Skype for Business
6 5 (0.45%) CMS
7 3 (0.27%) SAS
8 2 (0.18%) Tomcat
Applications
1 120 (10.82%) Microsoft Office
2 61 (5.50%) Microsoft Excel
3 21 (1.89%) Microsoft PowerPoint
4 3 (0.27%) Photoshop
5 1 (0.090%) Siemens NX
Business Applications
1 20 (1.80%) Dynamics CRM
2 13 (1.17%) Oracle Retail
2 13 (1.17%) Unit4 Business World
3 12 (1.08%) Dynamics AX
3 12 (1.08%) NEC Housing
4 11 (0.99%) Visualfiles
5 10 (0.90%) Elite 3E
6 9 (0.81%) NetSuite
6 9 (0.81%) Oracle Financials
7 7 (0.63%) Oracle EBS
8 6 (0.54%) Endur
9 5 (0.45%) Magento
9 5 (0.45%) Oracle Assets
9 5 (0.45%) Oracle Receivables
9 5 (0.45%) SAP Business One
10 4 (0.36%) Dynamics GP
10 4 (0.36%) Exchequer
10 4 (0.36%) Infor M3
10 4 (0.36%) JDE World
10 4 (0.36%) Shopify
Cloud Services
1 320 (28.85%) Microsoft 365
2 171 (15.42%) Azure
3 88 (7.94%) Entra ID
4 79 (7.12%) Power Platform
5 51 (4.60%) Dynamics 365
5 51 (4.60%) SaaS
6 41 (3.70%) OneDrive
7 25 (2.25%) Power Automate
8 22 (1.98%) PowerApps
9 17 (1.53%) AWS
10 13 (1.17%) Microsoft Copilot
11 11 (0.99%) IaaS
11 11 (0.99%) PaaS
12 10 (0.90%) ClickUp
13 8 (0.72%) Boomi
13 8 (0.72%) dbt
13 8 (0.72%) GCP
13 8 (0.72%) iPaaS
13 8 (0.72%) Workato
14 7 (0.63%) Azure DevOps
Communications & Networking
1 50 (4.51%) DNS
2 46 (4.15%) VPN
3 45 (4.06%) DHCP
4 41 (3.70%) Firewall
5 32 (2.89%) TCP/IP
5 32 (2.89%) WAN
6 27 (2.43%) VoIP
7 21 (1.89%) Broadband
8 20 (1.80%) LAN
8 20 (1.80%) Unified Communications
8 20 (1.80%) Wi-Fi
9 17 (1.53%) 4G
10 16 (1.44%) VLAN
11 12 (1.08%) WebEx
12 11 (0.99%) Skype
13 8 (0.72%) Wireless
14 7 (0.63%) Network Security
15 6 (0.54%) SD-WAN
15 6 (0.54%) Structured Cabling
15 6 (0.54%) WinSCP
Database & Business Intelligence
1 73 (6.58%) SQL Server
2 55 (4.96%) Power BI
3 23 (2.07%) Crystal Reports
4 18 (1.62%) Relational Database
5 14 (1.26%) SQL Server Integration Services
5 14 (1.26%) SQL Server Reporting Services
6 10 (0.90%) Metabase
7 9 (0.81%) Data Warehouse
8 8 (0.72%) PostgreSQL
9 7 (0.63%) BusinessObjects
9 7 (0.63%) Power Query
10 5 (0.45%) Oracle Reports
11 4 (0.36%) Db2
11 4 (0.36%) MySQL
12 3 (0.27%) Oracle Database
13 2 (0.18%) Azure SQL Database
14 1 (0.090%) Qlik Sense
14 1 (0.090%) SQL Server Analysis Services
14 1 (0.090%) Tableau
Development Applications
1 53 (4.78%) JIRA
2 10 (0.90%) Visual Studio
3 5 (0.45%) Git
4 4 (0.36%) Eclipse
5 3 (0.27%) Oracle Forms
5 3 (0.27%) Toad
6 2 (0.18%) Rational Rhapsody
7 1 (0.090%) LabVIEW
7 1 (0.090%) SQL Server Management Studio (SSMS)
General
1 325 (29.31%) Social Skills
2 177 (15.96%) Finance
3 126 (11.36%) Analytical Skills
4 85 (7.66%) Manufacturing
5 73 (6.58%) Legal
6 70 (6.31%) Law
7 55 (4.96%) Retail
8 49 (4.42%) Organisational Skills
9 47 (4.24%) Documentation Skills
10 24 (2.16%) Telecoms
11 22 (1.98%) Banking
12 21 (1.89%) Advertising
13 11 (0.99%) Local Government
14 10 (0.90%) Legal Technology
15 8 (0.72%) Automotive
15 8 (0.72%) General Ledger
15 8 (0.72%) International Banking
16 7 (0.63%) Back Office
16 7 (0.63%) Marketing
16 7 (0.63%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 21 (1.89%) .NET
2 18 (1.62%) Web Services
3 17 (1.53%) XML
4 13 (1.17%) Middleware
5 11 (0.99%) CSS
5 11 (0.99%) HTML
6 7 (0.63%) REST
7 5 (0.45%) .NET Framework
8 4 (0.36%) EDI
8 4 (0.36%) Elastic Stack
8 4 (0.36%) FIX Protocol
8 4 (0.36%) JSON
8 4 (0.36%) SOAP
9 3 (0.27%) Kafka
10 2 (0.18%) 802.1X
11 1 (0.090%) SAP CAF
11 1 (0.090%) XSL
Miscellaneous
1 64 (5.77%) Onboarding
2 52 (4.69%) Driving Licence
3 36 (3.25%) Video Conferencing
4 26 (2.34%) Analytical Mindset
5 25 (2.25%) Management Information System
6 22 (1.98%) Client/Server
7 18 (1.62%) Self-Motivation
8 12 (1.08%) NHS
9 11 (0.99%) Hybrid Cloud
10 10 (0.90%) Low-Code
11 8 (0.72%) Data Structures
11 8 (0.72%) Housing Association
11 8 (0.72%) Renewable Energy
12 6 (0.54%) Enterprise Software
12 6 (0.54%) EPoS
12 6 (0.54%) Manufacturing Execution System
12 6 (0.54%) Operational Technology
13 5 (0.45%) Data Protection Act
13 5 (0.45%) Legacy Systems
14 4 (0.36%) Legacy Applications
Operating Systems
1 343 (30.93%) Windows
2 98 (8.84%) Windows Server
3 87 (7.84%) Windows 10
4 38 (3.43%) Android
5 29 (2.61%) Linux
6 17 (1.53%) Windows Server 2019
7 10 (0.90%) Apple iOS
7 10 (0.90%) Mac OS
8 3 (0.27%) Unix
9 1 (0.090%) Windows Server 2012
Processes & Methodologies
1 258 (23.26%) Problem-Solving
2 175 (15.78%) ITIL
3 153 (13.80%) Continuous Improvement
4 152 (13.71%) Customer Service
5 128 (11.54%) ERP
6 106 (9.56%) ITSM
7 83 (7.48%) Service Management
8 79 (7.12%) Process Improvement
9 69 (6.22%) Business Intelligence
10 63 (5.68%) Change Management
11 57 (5.14%) Incident Management
12 48 (4.33%) CRM
13 45 (4.06%) Service Delivery
14 44 (3.97%) Cybersecurity
15 36 (3.25%) Data Management
16 35 (3.16%) Data Analysis
16 35 (3.16%) Workflow
17 34 (3.07%) Stakeholder Engagement
18 33 (2.98%) User Acceptance Testing
19 32 (2.89%) Computer Science
Programming Languages
1 225 (20.29%) SQL
2 36 (3.25%) PowerShell
3 24 (2.16%) C#
4 19 (1.71%) JavaScript
5 13 (1.17%) T-SQL
6 12 (1.08%) Python
7 11 (0.99%) PL/SQL
8 7 (0.63%) PHP
8 7 (0.63%) VB.NET
9 4 (0.36%) Delphi
9 4 (0.36%) Pascal
10 3 (0.27%) VBA
11 2 (0.18%) C++
11 2 (0.18%) Java
11 2 (0.18%) Tcl
12 1 (0.090%) R
Qualifications
1 104 (9.38%) Degree
2 46 (4.15%) A+ Certification
3 45 (4.06%) Security Cleared
4 32 (2.89%) Microsoft Certification
5 22 (1.98%) SC Cleared
6 14 (1.26%) Microsoft Certified Professional
7 9 (0.81%) Computer Science Degree
8 6 (0.54%) DV Cleared
8 6 (0.54%) HNC
8 6 (0.54%) MBCS
9 5 (0.45%) CCNA
9 5 (0.45%) Cisco Certification
9 5 (0.45%) ITIL Foundation Certificate
10 3 (0.27%) Azure Certification
10 3 (0.27%) ITIL Certification
11 2 (0.18%) MCSA
11 2 (0.18%) Network+ Certification
11 2 (0.18%) Oracle Certification
12 1 (0.090%) BPSS Clearance
12 1 (0.090%) MCSE
Quality Assurance & Compliance
1 60 (5.41%) SLA
2 22 (1.98%) ISO/IEC 27001
3 18 (1.62%) Cyber Essentials
4 17 (1.53%) Data Quality
5 7 (0.63%) Cyber Essentials PLUS
5 7 (0.63%) QA
6 5 (0.45%) GDPR
7 4 (0.36%) Accessibility
7 4 (0.36%) Actionable Recommendations
8 2 (0.18%) PCI DSS
9 1 (0.090%) DICOM
9 1 (0.090%) PMO
System Software
1 225 (20.29%) Active Directory
2 18 (1.62%) Hyper-V
3 14 (1.26%) VMware Infrastructure
4 6 (0.54%) Firmware
4 6 (0.54%) Virtual Desktop
5 5 (0.45%) XenApp
6 3 (0.27%) BitLocker
6 3 (0.27%) Docker
6 3 (0.27%) Microsoft Virtual Server
6 3 (0.27%) Virtual Servers
7 1 (0.090%) vSphere
Systems Management
1 59 (5.32%) Microsoft Intune
2 22 (1.98%) SCCM
3 7 (0.63%) Single Sign-On
4 6 (0.54%) Kibana
5 2 (0.18%) Jamf Pro
6 1 (0.090%) Autotask
6 1 (0.090%) FortiGate
6 1 (0.090%) Terraform
Vendors
1 395 (35.62%) Microsoft
2 44 (3.97%) ServiceNow
3 31 (2.80%) Oracle
4 25 (2.25%) iManage
5 20 (1.80%) VMware
6 19 (1.71%) SAP
7 17 (1.53%) Citrix
7 17 (1.53%) Starlink
8 16 (1.44%) Cisco
9 14 (1.26%) Apple
10 12 (1.08%) IBM
10 12 (1.08%) Salesforce
11 10 (0.90%) Aderant
11 10 (0.90%) Google
11 10 (0.90%) IBM Sterling
11 10 (0.90%) IFS
11 10 (0.90%) Intapp
11 10 (0.90%) SolarWinds
12 9 (0.81%) HubSpot
12 9 (0.81%) Sage