Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 8 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Jul 2026
Same period 2025 Same period 2024
Rank 155 131 195
Rank change year-on-year -24 +64 +30
Permanent jobs requiring a Support Analyst 1,151 1,046 1,280
As % of all permanent jobs in England 1.33% 2.46% 1.42%
As % of the Job Titles category 1.41% 2.72% 1.50%
Number of salaries quoted 948 890 1,016
10th Percentile £26,000 £25,000 £24,250
25th Percentile £29,750 £28,000 £27,500
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £42,500 £46,250 £47,500
90th Percentile £48,750 £57,500 £62,250
UK median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% +1.21%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,543 38,467 85,055
% of permanent jobs with a recognized job title 94.24% 90.45% 94.58%
Number of salaries quoted 57,406 23,001 62,519
10th Percentile £30,000 £28,822 £28,500
25th Percentile £40,000 £38,750 £38,750
Median annual salary (50th Percentile) £57,500 £56,000 £52,501
Median % change year-on-year +2.68% +6.67% -12.50%
75th Percentile £75,000 £76,250 £71,250
90th Percentile £97,500 £97,500 £90,000
UK median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% -12.50%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 8 July 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 8 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +39 313 £32,500 -7.14% 29
North of England -18 225 £35,000 +16.67% 26
London -47 212 £42,500 -10.53% 38
Midlands -20 158 £33,500 +11.67% 20
South West -24 142 £32,500 +3.17% 12
Yorkshire -11 120 £35,000 +22.81% 5
North West +12 104 £37,500 +13.64% 20
East of England -24 101 £30,000 +1.69% 12
East Midlands -22 80 £33,500 +13.56% 11
West Midlands -26 78 £37,500 +12.78% 9
North East -66 1 £43,500 +24.29% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 8 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 411 (35.71%) Microsoft
2 361 (31.36%) Windows
3 339 (29.45%) Microsoft 365
4 285 (24.76%) Problem-Solving
5 236 (20.50%) SQL
6 234 (20.33%) Active Directory
7 183 (15.90%) ITIL
8 180 (15.64%) Azure
9 161 (13.99%) Continuous Improvement
10 158 (13.73%) Customer Service
11 134 (11.64%) ERP
12 122 (10.60%) Microsoft Office
13 110 (9.56%) ITSM
14 108 (9.38%) Windows Server
15 106 (9.21%) Degree
16 97 (8.43%) Entra ID
17 89 (7.73%) Service Management
17 89 (7.73%) Windows 10
18 88 (7.65%) SharePoint
19 78 (6.78%) Power Platform
19 78 (6.78%) Process Improvement
20 75 (6.52%) Microsoft Exchange
20 75 (6.52%) SQL Server
21 72 (6.26%) Business Intelligence
22 67 (5.82%) Microsoft Intune
23 63 (5.47%) Incident Management
23 63 (5.47%) Microsoft Excel
24 62 (5.39%) Change Management
25 58 (5.04%) SLA
26 57 (4.95%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 88 (7.65%) SharePoint
2 75 (6.52%) Microsoft Exchange
3 25 (2.17%) IIS
4 12 (1.04%) Confluence
5 11 (0.96%) Skype for Business
6 5 (0.43%) CMS
7 3 (0.26%) SAS
8 2 (0.17%) Tomcat
Applications
1 122 (10.60%) Microsoft Office
2 63 (5.47%) Microsoft Excel
3 20 (1.74%) Microsoft PowerPoint
4 3 (0.26%) Photoshop
5 1 (0.087%) Revit
5 1 (0.087%) Siemens NX
Business Applications
1 20 (1.74%) Dynamics CRM
2 14 (1.22%) Oracle Retail
3 13 (1.13%) Unit4 Business World
4 11 (0.96%) Dynamics AX
4 11 (0.96%) Visualfiles
5 10 (0.87%) Elite 3E
5 10 (0.87%) NEC Housing
5 10 (0.87%) NetSuite
5 10 (0.87%) Oracle Financials
6 8 (0.70%) Oracle EBS
7 6 (0.52%) Endur
7 6 (0.52%) Oracle Assets
7 6 (0.52%) Oracle Receivables
8 5 (0.43%) Magento
8 5 (0.43%) SAP Business One
9 4 (0.35%) Infor M3
9 4 (0.35%) JDE World
9 4 (0.35%) Oracle EBS R12
9 4 (0.35%) Oracle Procure-to-Pay
9 4 (0.35%) Shopify
Cloud Services
1 339 (29.45%) Microsoft 365
2 180 (15.64%) Azure
3 97 (8.43%) Entra ID
4 78 (6.78%) Power Platform
5 57 (4.95%) SaaS
6 53 (4.60%) Dynamics 365
7 43 (3.74%) OneDrive
8 25 (2.17%) Power Automate
9 21 (1.82%) PowerApps
10 18 (1.56%) AWS
11 13 (1.13%) Microsoft Copilot
12 11 (0.96%) IaaS
12 11 (0.96%) PaaS
13 10 (0.87%) ClickUp
14 8 (0.70%) Boomi
14 8 (0.70%) dbt
14 8 (0.70%) GCP
14 8 (0.70%) iPaaS
14 8 (0.70%) Workato
15 7 (0.61%) Mimecast
Communications & Networking
1 54 (4.69%) DNS
2 49 (4.26%) DHCP
3 48 (4.17%) VPN
4 44 (3.82%) Firewall
5 38 (3.30%) TCP/IP
6 34 (2.95%) WAN
7 27 (2.35%) VoIP
8 23 (2.00%) Broadband
9 21 (1.82%) LAN
9 21 (1.82%) Wi-Fi
10 20 (1.74%) Unified Communications
11 19 (1.65%) 4G
12 17 (1.48%) VLAN
13 14 (1.22%) WebEx
14 11 (0.96%) Skype
15 8 (0.70%) Wireless
16 7 (0.61%) Network Security
16 7 (0.61%) SD-WAN
17 6 (0.52%) Structured Cabling
18 5 (0.43%) WinSCP
Database & Business Intelligence
1 75 (6.52%) SQL Server
2 55 (4.78%) Power BI
3 25 (2.17%) Crystal Reports
4 17 (1.48%) Relational Database
5 14 (1.22%) SQL Server Reporting Services
6 13 (1.13%) SQL Server Integration Services
7 10 (0.87%) Data Warehouse
7 10 (0.87%) Metabase
8 8 (0.70%) PostgreSQL
9 7 (0.61%) BusinessObjects
9 7 (0.61%) Power Query
10 5 (0.43%) MySQL
11 4 (0.35%) Db2
11 4 (0.35%) Oracle Reports
12 3 (0.26%) Oracle Database
13 2 (0.17%) Azure SQL Database
13 2 (0.17%) Qlik Sense
13 2 (0.17%) Tableau
14 1 (0.087%) SQL Server Analysis Services
Development Applications
1 55 (4.78%) JIRA
2 10 (0.87%) Visual Studio
3 4 (0.35%) Eclipse
3 4 (0.35%) Git
3 4 (0.35%) Oracle Forms
3 4 (0.35%) Toad
4 2 (0.17%) Rational Rhapsody
5 1 (0.087%) SQL Server Management Studio (SSMS)
General
1 348 (30.23%) Social Skills
2 186 (16.16%) Finance
3 136 (11.82%) Analytical Skills
4 86 (7.47%) Manufacturing
5 73 (6.34%) Legal
6 66 (5.73%) Law
7 57 (4.95%) Retail
8 54 (4.69%) Organisational Skills
9 49 (4.26%) Documentation Skills
10 26 (2.26%) Banking
11 23 (2.00%) Advertising
12 21 (1.82%) Telecoms
13 10 (0.87%) Legal Technology
13 10 (0.87%) Local Government
14 9 (0.78%) Automotive
14 9 (0.78%) General Ledger
15 8 (0.70%) International Banking
15 8 (0.70%) Public Sector
16 7 (0.61%) Inclusion and Diversity
16 7 (0.61%) Social Housing
Libraries, Frameworks & Software Standards
1 20 (1.74%) .NET
1 20 (1.74%) Web Services
1 20 (1.74%) XML
2 13 (1.13%) CSS
2 13 (1.13%) HTML
2 13 (1.13%) Middleware
3 9 (0.78%) REST
4 7 (0.61%) .NET Framework
4 7 (0.61%) FIX Protocol
5 6 (0.52%) SOAP
6 4 (0.35%) EDI
6 4 (0.35%) Elastic Stack
6 4 (0.35%) JSON
7 3 (0.26%) Kafka
8 2 (0.17%) 802.1X
9 1 (0.087%) SAP CAF
9 1 (0.087%) XSL
Miscellaneous
1 68 (5.91%) Onboarding
2 55 (4.78%) Driving Licence
3 35 (3.04%) Video Conferencing
4 27 (2.35%) Analytical Mindset
5 24 (2.09%) Management Information System
5 24 (2.09%) Self-Motivation
6 22 (1.91%) Client/Server
7 12 (1.04%) NHS
8 11 (0.96%) Hybrid Cloud
9 10 (0.87%) Data Structures
9 10 (0.87%) Low-Code
10 8 (0.70%) Enterprise Software
10 8 (0.70%) Housing Association
11 7 (0.61%) Renewable Energy
12 6 (0.52%) Manufacturing Execution System
12 6 (0.52%) Operational Technology
13 5 (0.43%) Blog
13 5 (0.43%) Data Centre
13 5 (0.43%) Data Protection Act
13 5 (0.43%) Legacy Systems
Operating Systems
1 361 (31.36%) Windows
2 108 (9.38%) Windows Server
3 89 (7.73%) Windows 10
4 41 (3.56%) Android
5 35 (3.04%) Linux
6 17 (1.48%) Windows Server 2019
7 13 (1.13%) Mac OS
8 11 (0.96%) Apple iOS
9 4 (0.35%) Unix
10 1 (0.087%) Windows Server 2012
Processes & Methodologies
1 285 (24.76%) Problem-Solving
2 183 (15.90%) ITIL
3 161 (13.99%) Continuous Improvement
4 158 (13.73%) Customer Service
5 134 (11.64%) ERP
6 110 (9.56%) ITSM
7 89 (7.73%) Service Management
8 78 (6.78%) Process Improvement
9 72 (6.26%) Business Intelligence
10 63 (5.47%) Incident Management
11 62 (5.39%) Change Management
12 51 (4.43%) CRM
13 48 (4.17%) Service Delivery
14 46 (4.00%) Cybersecurity
15 40 (3.48%) Data Management
16 37 (3.21%) Data Analysis
16 37 (3.21%) Stakeholder Engagement
17 36 (3.13%) Workflow
18 35 (3.04%) Root Cause Analysis
19 34 (2.95%) User Acceptance Testing
Programming Languages
1 236 (20.50%) SQL
2 37 (3.21%) PowerShell
3 26 (2.26%) C#
4 21 (1.82%) JavaScript
5 13 (1.13%) T-SQL
6 12 (1.04%) PL/SQL
6 12 (1.04%) Python
7 7 (0.61%) PHP
8 6 (0.52%) VB.NET
9 5 (0.43%) C++
10 4 (0.35%) Delphi
10 4 (0.35%) Pascal
11 3 (0.26%) VBA
12 2 (0.17%) Java
12 2 (0.17%) Tcl
13 1 (0.087%) R
Qualifications
1 106 (9.21%) Degree
2 49 (4.26%) Security Cleared
3 47 (4.08%) A+ Certification
4 31 (2.69%) Microsoft Certification
5 24 (2.09%) SC Cleared
6 13 (1.13%) Microsoft Certified Professional
7 9 (0.78%) Computer Science Degree
8 6 (0.52%) CCNA
8 6 (0.52%) Cisco Certification
8 6 (0.52%) ITIL Foundation Certificate
8 6 (0.52%) MBCS
9 5 (0.43%) DV Cleared
9 5 (0.43%) HNC
10 3 (0.26%) Azure Certification
10 3 (0.26%) ITIL Certification
10 3 (0.26%) Network+ Certification
11 2 (0.17%) BPSS Clearance
11 2 (0.17%) Oracle Certification
12 1 (0.087%) MCSA
12 1 (0.087%) MCSE
Quality Assurance & Compliance
1 58 (5.04%) SLA
2 22 (1.91%) ISO/IEC 27001
3 18 (1.56%) Cyber Essentials
3 18 (1.56%) Data Quality
4 7 (0.61%) Cyber Essentials PLUS
4 7 (0.61%) QA
5 5 (0.43%) GDPR
6 4 (0.35%) Accessibility
6 4 (0.35%) Actionable Recommendations
7 2 (0.17%) PCI DSS
8 1 (0.087%) DICOM
8 1 (0.087%) PMO
System Software
1 234 (20.33%) Active Directory
2 20 (1.74%) Hyper-V
3 16 (1.39%) VMware Infrastructure
4 6 (0.52%) Firmware
4 6 (0.52%) Virtual Desktop
5 5 (0.43%) XenApp
6 3 (0.26%) BitLocker
6 3 (0.26%) Docker
6 3 (0.26%) Microsoft Virtual Server
6 3 (0.26%) Virtual Servers
7 1 (0.087%) vSphere
Systems Management
1 67 (5.82%) Microsoft Intune
2 21 (1.82%) SCCM
3 7 (0.61%) Single Sign-On
4 6 (0.52%) Kibana
5 2 (0.17%) Jamf Pro
6 1 (0.087%) Autotask
6 1 (0.087%) Cisco CUCM
6 1 (0.087%) Failover Clustering
6 1 (0.087%) FortiGate
6 1 (0.087%) Grafana
6 1 (0.087%) Microsoft Clustering
6 1 (0.087%) Terraform
Vendors
1 411 (35.71%) Microsoft
2 49 (4.26%) ServiceNow
3 30 (2.61%) Oracle
4 25 (2.17%) iManage
5 21 (1.82%) VMware
6 19 (1.65%) Cisco
6 19 (1.65%) SAP
6 19 (1.65%) Starlink
7 17 (1.48%) Apple
7 17 (1.48%) Citrix
8 13 (1.13%) Salesforce
9 12 (1.04%) IBM
10 11 (0.96%) Epicor
10 11 (0.96%) SolarWinds
11 10 (0.87%) Aderant
11 10 (0.87%) Google
11 10 (0.87%) IBM Sterling
11 10 (0.87%) IFS
11 10 (0.87%) Intapp
11 10 (0.87%) Sage