Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 5 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Nov 2025
Same period 2024 Same period 2023
Rank 118 196 171
Rank change year-on-year +78 -25 +68
Permanent jobs requiring a Support Analyst 1,072 861 944
As % of all permanent jobs in England 2.47% 1.42% 2.00%
As % of the Job Titles category 2.72% 1.49% 2.10%
Number of salaries quoted 902 509 851
10th Percentile £26,000 £26,250 £23,750
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,000 £37,500 £36,250
Median % change year-on-year -12.00% +3.45% +6.62%
75th Percentile £40,250 £48,750 £46,750
90th Percentile £53,750 £76,500 £63,750
UK median annual salary £33,000 £37,000 £36,500
% change year-on-year -10.81% +1.37% +7.35%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 39,471 57,718 45,053
% of permanent jobs with a recognized job title 90.97% 94.93% 95.40%
Number of salaries quoted 25,093 32,676 34,909
10th Percentile £28,250 £31,250 £32,500
25th Percentile £35,500 £42,500 £43,750
Median annual salary (50th Percentile) £53,168 £57,500 £60,000
Median % change year-on-year -7.53% -4.17% -
75th Percentile £75,000 £76,000 £80,000
90th Percentile £95,000 £95,000 £100,000
UK median annual salary £52,500 £57,500 £60,000
% change year-on-year -8.70% -4.17% -

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 5 November 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 5 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +81 251 £32,750 -6.43% 105
London +15 249 £45,000 - 106
Midlands +74 182 £29,500 -11.94% 32
North of England +53 171 £31,000 -4.62% 22
East Midlands +65 111 £29,500 -9.23% 6
South West +48 111 £35,000 +8.53% 19
East of England +74 107 £27,500 -21.43% 20
Yorkshire +56 90 £27,500 -26.67% 7
West Midlands +49 71 £33,750 -4.93% 25
North West +3 54 £32,750 +0.77% 10
North East - 27 £35,000 - 5
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 5 November 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 500 (46.64%) Microsoft
2 452 (42.16%) Problem-Solving
3 430 (40.11%) Windows
4 351 (32.74%) Customer Service
5 323 (30.13%) Microsoft 365
6 305 (28.45%) Active Directory
7 289 (26.96%) SQL
8 246 (22.95%) ITIL
9 226 (21.08%) Azure
10 178 (16.60%) Microsoft Office
11 147 (13.71%) Degree
12 135 (12.59%) Windows Server
13 133 (12.41%) Microsoft Intune
14 131 (12.22%) Microsoft Excel
15 126 (11.75%) Entra ID
16 115 (10.73%) SLA
17 102 (9.51%) Firewall
17 102 (9.51%) Power Platform
17 102 (9.51%) SharePoint
18 101 (9.42%) Windows 10
19 100 (9.33%) DNS
20 97 (9.05%) ERP
20 97 (9.05%) ITSM
21 94 (8.77%) Continuous Improvement
22 93 (8.68%) Microsoft Exchange
23 87 (8.12%) DHCP
24 85 (7.93%) Service Management
25 84 (7.84%) Incident Management
25 84 (7.84%) LAN
25 84 (7.84%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 102 (9.51%) SharePoint
2 93 (8.68%) Microsoft Exchange
3 19 (1.77%) Confluence
3 19 (1.77%) IIS
4 9 (0.84%) Skype for Business
5 1 (0.093%) CMS
5 1 (0.093%) Office Communications Server
5 1 (0.093%) Tomcat
Applications
1 178 (16.60%) Microsoft Office
2 131 (12.22%) Microsoft Excel
3 45 (4.20%) Microsoft PowerPoint
4 20 (1.87%) Spreadsheet
5 3 (0.28%) MS Visio
6 1 (0.093%) Acrobat
6 1 (0.093%) Adobe Creative Suite
6 1 (0.093%) AutoCAD
6 1 (0.093%) Photoshop
Business Applications
1 16 (1.49%) Dynamics CRM
2 13 (1.21%) NetSuite
3 11 (1.03%) Dynamics NAV
3 11 (1.03%) Visualfiles
4 10 (0.93%) PeopleSoft Financials
4 10 (0.93%) SAP S/4HANA
5 9 (0.84%) SAP HR
5 9 (0.84%) SAP Payroll
6 8 (0.75%) SAP HCM
7 7 (0.65%) Endur
7 7 (0.65%) Remedy ITSM
8 5 (0.47%) Exchequer
8 5 (0.47%) SAP Business One
8 5 (0.47%) SAP EWM
8 5 (0.47%) SAP WM
9 4 (0.37%) Sage 1000
10 3 (0.28%) Elite 3E
10 3 (0.28%) Fidessa
11 1 (0.093%) Carpe Diem
11 1 (0.093%) EuroRunner
Cloud Services
1 323 (30.13%) Microsoft 365
2 226 (21.08%) Azure
3 126 (11.75%) Entra ID
4 102 (9.51%) Power Platform
5 46 (4.29%) SaaS
6 33 (3.08%) Dynamics 365
7 28 (2.61%) AWS
8 24 (2.24%) OneDrive
9 22 (2.05%) PowerApps
10 20 (1.87%) Power Automate
11 8 (0.75%) SuccessFactors
12 4 (0.37%) OCI
13 2 (0.19%) Mimecast
13 2 (0.19%) Nutanix
13 2 (0.19%) Slack
14 1 (0.093%) AWS Lambda
14 1 (0.093%) Azure Monitor
14 1 (0.093%) Azure Sentinel
14 1 (0.093%) GCP
14 1 (0.093%) Zapier
Communications & Networking
1 102 (9.51%) Firewall
2 100 (9.33%) DNS
3 87 (8.12%) DHCP
4 84 (7.84%) LAN
5 70 (6.53%) VPN
6 67 (6.25%) WAN
7 43 (4.01%) TCP/IP
8 38 (3.54%) Remote Desktop
9 29 (2.71%) VoIP
10 26 (2.43%) Internet
10 26 (2.43%) Wireless
11 23 (2.15%) Wi-Fi
12 17 (1.59%) WebEx
13 16 (1.49%) Kerberos
14 12 (1.12%) Unified Communications
15 11 (1.03%) Broadband
15 11 (1.03%) MPLS
15 11 (1.03%) VLAN
15 11 (1.03%) WPA
16 10 (0.93%) Skype
Database & Business Intelligence
1 84 (7.84%) Power BI
2 81 (7.56%) SQL Server
3 23 (2.15%) MySQL
4 21 (1.96%) Oracle Reports
5 13 (1.21%) SQL Server Reporting Services
6 12 (1.12%) Relational Database
7 10 (0.93%) Crystal Reports
8 6 (0.56%) Oracle Database
8 6 (0.56%) SQL Server Integration Services
9 5 (0.47%) BusinessObjects
9 5 (0.47%) EDRMS
9 5 (0.47%) Geospatial Data
9 5 (0.47%) GIS
9 5 (0.47%) PostgreSQL
10 1 (0.093%) Amazon RDS
Development Applications
1 62 (5.78%) JIRA
2 6 (0.56%) Bitbucket
2 6 (0.56%) Git
General
1 570 (53.17%) Social Skills
2 163 (15.21%) Analytical Skills
3 162 (15.11%) Law
4 141 (13.15%) Finance
5 95 (8.86%) Organisational Skills
6 61 (5.69%) Legal
6 61 (5.69%) Manufacturing
7 57 (5.32%) Marketing
8 46 (4.29%) Retail
9 43 (4.01%) Telecoms
10 31 (2.89%) Advertising
11 25 (2.33%) Pharmaceutical
12 18 (1.68%) Front Office
13 16 (1.49%) Inclusion and Diversity
14 15 (1.40%) Police
15 14 (1.31%) Automotive
16 10 (0.93%) Back Office
17 6 (0.56%) Banking
17 6 (0.56%) Public Sector
18 5 (0.47%) Spanish Language
Libraries, Frameworks & Software Standards
1 21 (1.96%) LDAP
2 19 (1.77%) HTML
3 17 (1.59%) Oracle Fusion
4 15 (1.40%) .NET
5 14 (1.31%) CSS
6 10 (0.93%) EDI
6 10 (0.93%) FIX Protocol
7 8 (0.75%) SAP Fiori
8 7 (0.65%) XML
9 6 (0.56%) ASP.NET
10 5 (0.47%) JSON
10 5 (0.47%) Lightning Web Components
10 5 (0.47%) Middleware
10 5 (0.47%) React
10 5 (0.47%) Software Packaging
11 4 (0.37%) REST
11 4 (0.37%) SOAP
11 4 (0.37%) Web Services
12 2 (0.19%) jQuery
12 2 (0.19%) WPF
Miscellaneous
1 104 (9.70%) Onboarding
2 64 (5.97%) Management Information System
3 60 (5.60%) Driving Licence
4 36 (3.36%) Video Conferencing
5 28 (2.61%) Enterprise Software
6 22 (2.05%) Self-Motivation
7 18 (1.68%) Analytical Mindset
8 17 (1.59%) Data Centre
9 16 (1.49%) PKI
10 12 (1.12%) iPhone
11 11 (1.03%) iSeries
11 11 (1.03%) NHS
12 10 (0.93%) Client/Server
12 10 (0.93%) Data Structures
12 10 (0.93%) EPoS
13 9 (0.84%) Smartphone
14 8 (0.75%) iPad
15 7 (0.65%) Handset
15 7 (0.65%) Life Science
16 5 (0.47%) LIMS
Operating Systems
1 430 (40.11%) Windows
2 135 (12.59%) Windows Server
3 101 (9.42%) Windows 10
4 61 (5.69%) Mac OS
5 38 (3.54%) Windows Server 2019
6 34 (3.17%) Linux
7 28 (2.61%) Apple iOS
8 24 (2.24%) Android
9 21 (1.96%) Windows Server 2016
10 20 (1.87%) Unix
11 6 (0.56%) Mac OS X
11 6 (0.56%) Windows 7
12 4 (0.37%) Solaris
13 2 (0.19%) Ubuntu
14 1 (0.093%) AIX
14 1 (0.093%) Windows Server 2003
14 1 (0.093%) Windows Server 2008
14 1 (0.093%) Windows Server 2012
Processes & Methodologies
1 452 (42.16%) Problem-Solving
2 351 (32.74%) Customer Service
3 246 (22.95%) ITIL
4 97 (9.05%) ERP
4 97 (9.05%) ITSM
5 94 (8.77%) Continuous Improvement
6 85 (7.93%) Service Management
7 84 (7.84%) Incident Management
8 82 (7.65%) Process Improvement
9 80 (7.46%) Business Intelligence
10 70 (6.53%) Change Management
11 63 (5.88%) Data Analysis
12 61 (5.69%) Cybersecurity
13 60 (5.60%) CRM
14 56 (5.22%) Patch Management
15 55 (5.13%) Mentoring
16 52 (4.85%) Logistics
17 50 (4.66%) Batch Management
18 49 (4.57%) Problem Management
19 42 (3.92%) Asset Management
Programming Languages
1 289 (26.96%) SQL
2 47 (4.38%) C#
3 44 (4.10%) PowerShell
4 34 (3.17%) Python
5 22 (2.05%) JavaScript
6 19 (1.77%) T-SQL
7 18 (1.68%) VB
8 11 (1.03%) Java
8 11 (1.03%) VB.NET
9 10 (0.93%) VBA
10 8 (0.75%) ABAP
11 5 (0.47%) Bash
12 4 (0.37%) Data Analysis Expressions
12 4 (0.37%) Kusto Query Language
13 2 (0.19%) Apex Code
13 2 (0.19%) Shell Script
14 1 (0.093%) Bicep
14 1 (0.093%) PHP
14 1 (0.093%) VBScript
Qualifications
1 147 (13.71%) Degree
2 69 (6.44%) SC Cleared
2 69 (6.44%) Security Cleared
3 61 (5.69%) Microsoft Certification
4 38 (3.54%) A+ Certification
5 34 (3.17%) MCP
6 33 (3.08%) DBS Check
7 27 (2.52%) ITIL Foundation Certificate
8 20 (1.87%) Computer Science Degree
9 18 (1.68%) ITIL Certification
10 17 (1.59%) CCNA
10 17 (1.59%) Cisco Certification
11 12 (1.12%) BPSS Clearance
11 12 (1.12%) Network+ Certification
12 6 (0.56%) MCSA
13 5 (0.47%) MCTS
14 3 (0.28%) Azure Certification
14 3 (0.28%) Master's Degree
14 3 (0.28%) MCSE
15 1 (0.093%) AWS Certification
Quality Assurance & Compliance
1 115 (10.73%) SLA
2 18 (1.68%) QA
3 17 (1.59%) GDPR
4 15 (1.40%) Cyber Essentials
5 13 (1.21%) Data Quality
6 11 (1.03%) Accessibility
7 9 (0.84%) ISO/IEC 27001
8 5 (0.47%) 21 CFR Part 11
8 5 (0.47%) Cyber Essentials PLUS
8 5 (0.47%) GxP
9 1 (0.093%) PCI DSS
System Software
1 305 (28.45%) Active Directory
2 26 (2.43%) VMware Infrastructure
3 18 (1.68%) Hyper-V
4 17 (1.59%) Virtual Desktop
5 11 (1.03%) BitLocker
5 11 (1.03%) Firmware
6 5 (0.47%) Virtual Servers
7 3 (0.28%) Virtual Machines
8 2 (0.19%) XenApp
9 1 (0.093%) Terminal Server
9 1 (0.093%) Xen
Systems Management
1 133 (12.41%) Microsoft Intune
2 23 (2.15%) SCCM
3 16 (1.49%) WSUS
4 13 (1.21%) Autotask
5 11 (1.03%) Jamf Pro
6 10 (0.93%) Grafana
7 6 (0.56%) Control-M
7 6 (0.56%) Kubernetes
7 6 (0.56%) Prometheus
8 1 (0.093%) SCOM
8 1 (0.093%) Symantec Endpoint Protection
8 1 (0.093%) Terraform
Vendors
1 500 (46.64%) Microsoft
2 41 (3.82%) SAP
3 39 (3.64%) Oracle
4 36 (3.36%) Cisco
5 31 (2.89%) VMware
6 28 (2.61%) Apple
6 28 (2.61%) Meraki
7 22 (2.05%) Citrix
7 22 (2.05%) ServiceNow
8 20 (1.87%) Intapp
9 19 (1.77%) Salesforce
10 17 (1.59%) HP
11 16 (1.49%) Polycom
12 14 (1.31%) Sage
13 13 (1.21%) Fortinet
13 13 (1.21%) Guidewire
14 11 (1.03%) MobileIron
15 10 (0.93%) PeopleSoft
15 10 (0.93%) Workday
16 9 (0.84%) CheckPoint