Support Analyst Jobs in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 16 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 May 2025
Same period 2024 Same period 2023
Rank 182 190 257
Rank change year-on-year +8 +67 0
Permanent jobs requiring a Support Analyst 868 1,340 1,260
As % of all permanent jobs advertised in England 1.76% 1.56% 1.42%
As % of the Job Titles category 1.94% 1.65% 1.55%
Number of salaries quoted 718 1,085 1,033
10th Percentile £24,500 £24,100 £24,000
25th Percentile £27,959 £27,250 £27,250
Median annual salary (50th Percentile) £35,000 £35,000 £34,200
Median % change year-on-year - +2.34% +5.23%
75th Percentile £48,250 £47,500 £45,000
90th Percentile £60,000 £57,500 £62,500
UK median annual salary £35,000 £35,000 £34,000
% change year-on-year - +2.94% +4.62%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 44,665 81,175 81,176
% of permanent jobs with a recognized job title 90.78% 94.55% 91.50%
Number of salaries quoted 24,293 60,496 51,517
10th Percentile £30,000 £28,500 £32,500
25th Percentile £41,250 £38,250 £45,000
Median annual salary (50th Percentile) £57,000 £53,500 £60,800
Median % change year-on-year +6.54% -12.01% +1.33%
75th Percentile £75,000 £71,250 £82,500
90th Percentile £97,500 £90,519 £100,000
UK median annual salary £56,000 £52,500 £60,000
% change year-on-year +6.67% -12.50% -

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 16 May 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 16 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +18 283 £47,500 +5.56% 144
North of England -14 166 £28,500 -9.52% 56
South East -15 146 £35,000 +7.69% 85
Midlands +22 116 £30,000 - 30
Yorkshire +46 82 £28,500 -9.52% 20
East of England +35 81 £32,500 +8.33% 34
West Midlands +41 75 £30,000 -10.45% 16
South West +91 72 £30,000 -7.69% 34
North West -64 68 £32,750 +0.77% 34
East Midlands +4 41 £26,000 -3.70% 13
North East +55 16 £29,500 -3.28% 4
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 16 May 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 397 (45.74%) Microsoft
2 388 (44.70%) Windows
3 373 (42.97%) Social Skills
4 310 (35.71%) Microsoft 365
5 252 (29.03%) Problem-Solving
6 251 (28.92%) SQL
7 245 (28.23%) Active Directory
8 191 (22.00%) Azure
9 176 (20.28%) Customer Service
10 174 (20.05%) ITIL
11 163 (18.78%) Microsoft Office
11 163 (18.78%) Finance
12 142 (16.36%) Law
13 117 (13.48%) Windows 10
14 115 (13.25%) Degree
15 113 (13.02%) Analytical Skills
16 109 (12.56%) ITSM
17 108 (12.44%) Windows Server
18 102 (11.75%) SharePoint
19 99 (11.41%) Linux
19 99 (11.41%) Microsoft Intune
20 98 (11.29%) Firewall
21 93 (10.71%) ERP
22 91 (10.48%) Microsoft Exchange
23 90 (10.37%) SQL Server
24 73 (8.41%) Service Delivery
25 72 (8.29%) DNS
25 72 (8.29%) Incident Management
26 71 (8.18%) Change Management
27 70 (8.06%) SLA

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 102 (11.75%) SharePoint
2 91 (10.48%) Microsoft Exchange
3 48 (5.53%) Confluence
4 20 (2.30%) IIS
5 13 (1.50%) IBM Domino
6 4 (0.46%) Alfresco
6 4 (0.46%) Documentum
6 4 (0.46%) Tomcat
7 2 (0.23%) Exchange Server 2013
8 1 (0.12%) Apache
8 1 (0.12%) Exchange Server 2010
8 1 (0.12%) Skype for Business
8 1 (0.12%) WordPress
Applications
1 163 (18.78%) Microsoft Office
2 65 (7.49%) Microsoft Excel
3 22 (2.53%) Microsoft PowerPoint
4 2 (0.23%) Acrobat
4 2 (0.23%) Adobe Creative Suite
5 1 (0.12%) Spreadsheet
Business Applications
1 22 (2.53%) Dynamics AX
2 18 (2.07%) SAP S/4HANA
3 13 (1.50%) SAP HCM
3 13 (1.50%) SAP HR
3 13 (1.50%) SAP Payroll
4 12 (1.38%) Dynamics NAV
5 8 (0.92%) Oracle Applications
5 8 (0.92%) Oracle EBS
6 7 (0.81%) Fidessa
7 6 (0.69%) Remedy ITSM
7 6 (0.69%) SAP ERP
7 6 (0.69%) Temenos T24
8 4 (0.46%) Dynamics CRM
8 4 (0.46%) PeopleSoft Financials
9 3 (0.35%) Carpe Diem
9 3 (0.35%) Infor CloudSuite Industrial (formerly SyteLine)
10 2 (0.23%) Infor CloudSuite
10 2 (0.23%) NetSuite
11 1 (0.12%) Dynamics GP
11 1 (0.12%) Sage 1000
Cloud Services
1 310 (35.71%) Microsoft 365
2 191 (22.00%) Azure
3 62 (7.14%) Entra ID
4 43 (4.95%) Power Platform
5 41 (4.72%) Dynamics 365
6 28 (3.23%) OneDrive
7 19 (2.19%) AWS
8 16 (1.84%) Power Automate
9 13 (1.50%) SaaS
9 13 (1.50%) SuccessFactors
10 9 (1.04%) PowerApps
11 8 (0.92%) Microsoft Copilot
12 7 (0.81%) Mimecast
13 6 (0.69%) Azure Data Factory
13 6 (0.69%) Azure Logic Apps
13 6 (0.69%) Azure Monitor
14 5 (0.58%) Boomi
14 5 (0.58%) Salesforce Commerce Cloud
14 5 (0.58%) SAP Commerce Cloud
15 4 (0.46%) Nutanix
Communications & Networking
1 98 (11.29%) Firewall
2 72 (8.29%) DNS
3 66 (7.60%) DHCP
4 57 (6.57%) VoIP
5 50 (5.76%) VPN
6 37 (4.26%) TCP/IP
7 32 (3.69%) WAN
8 30 (3.46%) LAN
8 30 (3.46%) VLAN
9 23 (2.65%) Cisco IOS
9 23 (2.65%) Wi-Fi
10 19 (2.19%) Wireless
11 11 (1.27%) ADSL
12 10 (1.15%) FTP
13 8 (0.92%) Internet
14 7 (0.81%) FIX Connectivity
14 7 (0.81%) Remote Desktop
15 6 (0.69%) Network Security
16 4 (0.46%) SAN
16 4 (0.46%) WebEx
Database & Business Intelligence
1 90 (10.37%) SQL Server
2 33 (3.80%) SQL Server Integration Services
3 29 (3.34%) Power BI
4 28 (3.23%) SQL Server Reporting Services
5 23 (2.65%) Relational Database
6 22 (2.53%) DB2
7 16 (1.84%) Amazon RDS
8 11 (1.27%) MySQL
9 6 (0.69%) Oracle Reports
10 4 (0.46%) FileMaker
11 3 (0.35%) Big Data
11 3 (0.35%) Crystal Reports
12 1 (0.12%) Data Warehouse
12 1 (0.12%) NoSQL
12 1 (0.12%) Power Query
12 1 (0.12%) Tableau
Development Applications
1 63 (7.26%) JIRA
2 8 (0.92%) Visual Studio
3 7 (0.81%) Git
4 3 (0.35%) Log4j
5 1 (0.12%) Eclipse
5 1 (0.12%) SQL Server Management Studio (SSMS)
5 1 (0.12%) Visual Studio Code
General
1 373 (42.97%) Social Skills
2 163 (18.78%) Finance
3 142 (16.36%) Law
4 113 (13.02%) Analytical Skills
5 54 (6.22%) Telecoms
6 48 (5.53%) Legal
7 44 (5.07%) Banking
8 37 (4.26%) Manufacturing
9 35 (4.03%) Retail
10 34 (3.92%) Inclusion and Diversity
11 30 (3.46%) Organisational Skills
12 19 (2.19%) Marketing
13 18 (2.07%) Pharmaceutical
14 17 (1.96%) Games
15 15 (1.73%) Documentation Skills
16 12 (1.38%) General Ledger
17 11 (1.27%) Spanish Language
18 9 (1.04%) Local Government
19 7 (0.81%) Advertising
19 7 (0.81%) Investment Banking
Libraries, Frameworks & Software Standards
1 38 (4.38%) .NET
2 20 (2.30%) XML
3 18 (2.07%) HTML
4 16 (1.84%) ASP.NET
5 14 (1.61%) FIX Protocol
6 13 (1.50%) REST
6 13 (1.50%) SAP Fiori
6 13 (1.50%) SOAP
7 11 (1.27%) JSON
7 11 (1.27%) Web Services
8 10 (1.15%) EDI
9 8 (0.92%) .NET Framework
10 6 (0.69%) WPF
11 5 (0.58%) Oracle Fusion
12 3 (0.35%) Apache Camel
12 3 (0.35%) Middleware
12 3 (0.35%) Spring
13 2 (0.23%) CSS
13 2 (0.23%) FreeMarker
13 2 (0.23%) LDAP
Miscellaneous
1 38 (4.38%) Video Conferencing
2 29 (3.34%) Management Information System
3 25 (2.88%) Self-Motivation
4 24 (2.76%) Driving Licence
5 23 (2.65%) Onboarding
6 14 (1.61%) EPoS
6 14 (1.61%) Legacy Applications
7 12 (1.38%) Analytical Mindset
8 9 (1.04%) Data Protection Act
8 9 (1.04%) Manufacturing Execution System
9 8 (0.92%) Derivative
9 8 (0.92%) FMCG
9 8 (0.92%) iPhone
10 7 (0.81%) Eurex
11 6 (0.69%) CCTV
11 6 (0.69%) Equities
11 6 (0.69%) Fixed Income
11 6 (0.69%) Linux Command Line
12 5 (0.58%) Mobile App
12 5 (0.58%) Reference Data
Operating Systems
1 388 (44.70%) Windows
2 117 (13.48%) Windows 10
3 108 (12.44%) Windows Server
4 99 (11.41%) Linux
5 34 (3.92%) Unix
6 27 (3.11%) Mac OS
7 24 (2.76%) Mac OS X
7 24 (2.76%) Windows Server 2019
8 22 (2.53%) Apple iOS
9 12 (1.38%) Windows Server 2016
10 11 (1.27%) Windows Server 2012
11 8 (0.92%) CentOS
12 7 (0.81%) Android
13 6 (0.69%) Rocky
14 5 (0.58%) Windows 7
14 5 (0.58%) Windows 8
15 3 (0.35%) Ubuntu
16 2 (0.23%) Red Hat Enterprise Linux
16 2 (0.23%) Windows Server 2008
17 1 (0.12%) Solaris
Processes & Methodologies
1 252 (29.03%) Problem-Solving
2 176 (20.28%) Customer Service
3 174 (20.05%) ITIL
4 109 (12.56%) ITSM
5 93 (10.71%) ERP
6 73 (8.41%) Service Delivery
7 72 (8.29%) Incident Management
8 71 (8.18%) Change Management
9 54 (6.22%) Service Management
9 54 (6.22%) Time Management
10 53 (6.11%) Cybersecurity
10 53 (6.11%) Root Cause Analysis
11 44 (5.07%) Agile
11 44 (5.07%) Computer Science
12 41 (4.72%) Continuous Improvement
12 41 (4.72%) Mentoring
13 39 (4.49%) Business Intelligence
14 38 (4.38%) Problem Management
15 32 (3.69%) CRM
15 32 (3.69%) Customer-Centricity
Programming Languages
1 251 (28.92%) SQL
2 44 (5.07%) C#
3 42 (4.84%) PowerShell
3 42 (4.84%) Python
4 32 (3.69%) T-SQL
5 29 (3.34%) PL/SQL
6 23 (2.65%) VB.NET
7 13 (1.50%) ABAP
8 11 (1.27%) Perl
8 11 (1.27%) Shell Script
9 10 (1.15%) Bash
9 10 (1.15%) Java
9 10 (1.15%) JavaScript
10 9 (1.04%) C-shell
10 9 (1.04%) Korn
11 6 (0.69%) Delphi
12 5 (0.58%) VB
13 1 (0.12%) MATLAB
13 1 (0.12%) PHP
13 1 (0.12%) VBA
Qualifications
1 115 (13.25%) Degree
2 54 (6.22%) A+ Certification
3 50 (5.76%) Microsoft Certification
4 22 (2.53%) DBS Check
5 17 (1.96%) Computer Science Degree
6 16 (1.84%) Security Cleared
7 15 (1.73%) ITIL Certification
8 14 (1.61%) SC Cleared
9 13 (1.50%) MCSA
10 12 (1.38%) MCP
11 11 (1.27%) ITIL Foundation Certificate
11 11 (1.27%) MCSE
12 10 (1.15%) Cisco Certification
12 10 (1.15%) Network+ Certification
13 9 (1.04%) PhD
14 8 (0.92%) CCNP
15 3 (0.35%) MOS
16 2 (0.23%) ACCA
16 2 (0.23%) CCNA
16 2 (0.23%) CIMA
Quality Assurance & Compliance
1 70 (8.06%) SLA
2 21 (2.42%) GDPR
3 9 (1.04%) ISO/IEC 27001
4 6 (0.69%) Data Quality
5 5 (0.58%) Cyber Essentials
6 3 (0.35%) Accessibility
6 3 (0.35%) QA
7 1 (0.12%) ISO 14001
7 1 (0.12%) ISO 9001
7 1 (0.12%) PCI DSS
System Software
1 245 (28.23%) Active Directory
2 18 (2.07%) VMware Infrastructure
3 16 (1.84%) Firmware
4 11 (1.27%) Hyper-V
5 10 (1.15%) Virtual Desktop
6 6 (0.69%) Virtual Servers
7 5 (0.58%) BitLocker
8 3 (0.35%) Microsoft Virtual Server
9 1 (0.12%) Docker
9 1 (0.12%) Virtual Machines
9 1 (0.12%) VMware ESXi
Systems Management
1 99 (11.41%) Microsoft Intune
2 39 (4.49%) SCCM
3 8 (0.92%) Grafana
4 7 (0.81%) Active Directory Federation Services
5 6 (0.69%) WSUS
6 3 (0.35%) Jamf Pro
7 2 (0.23%) Ansible
7 2 (0.23%) ITRS Geneos
7 2 (0.23%) Nagios
7 2 (0.23%) Prometheus
7 2 (0.23%) Puppet
8 1 (0.12%) Control-M
8 1 (0.12%) Graylog
8 1 (0.12%) Kubernetes
8 1 (0.12%) Norton AntiVirus
Vendors
1 397 (45.74%) Microsoft
2 55 (6.34%) Oracle
3 45 (5.18%) SAP
4 44 (5.07%) ServiceNow
5 43 (4.95%) Cisco
6 39 (4.49%) VMware
7 28 (3.23%) Citrix
8 19 (2.19%) Apple
9 15 (1.73%) Meraki
10 13 (1.50%) HP
10 13 (1.50%) Reuters
11 12 (1.38%) iManage
11 12 (1.38%) MobileIron
11 12 (1.38%) Sage
12 10 (1.15%) Intapp
13 9 (1.04%) Red Hat
14 8 (0.92%) ION Trading
14 8 (0.92%) Okta
14 8 (0.92%) SolarWinds
14 8 (0.92%) Veeam