Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 20 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Jan 2026
Same period 2025 Same period 2024
Rank 124 202 152
Rank change year-on-year +78 -50 +86
Permanent jobs requiring a Support Analyst 986 723 1,068
As % of all permanent jobs in England 1.83% 1.52% 1.99%
As % of the Job Titles category 2.01% 1.64% 2.09%
Number of salaries quoted 788 440 928
10th Percentile £26,000 £26,500 £24,000
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,000 £40,000 £36,125
Median % change year-on-year -17.50% +10.73% +6.25%
75th Percentile £40,250 £52,500 £47,500
90th Percentile £53,750 £67,500 £58,250
UK median annual salary £33,000 £40,000 £37,000
% change year-on-year -17.50% +8.11% +8.82%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 48,978 44,004 51,101
% of permanent jobs with a recognized job title 91.00% 92.41% 95.07%
Number of salaries quoted 30,978 22,939 40,279
10th Percentile £28,750 £33,600 £30,000
25th Percentile £37,500 £45,000 £41,250
Median annual salary (50th Percentile) £55,000 £60,000 £57,500
Median % change year-on-year -8.33% +4.35% -8.00%
75th Percentile £75,000 £80,000 £77,500
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £57,000
% change year-on-year -8.33% +5.26% -5.00%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 20 January 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 20 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +90 255 £32,750 -6.43% 20
London +8 248 £41,222 -14.10% 20
Midlands +72 155 £30,000 -10.45% 13
North of England +39 146 £31,000 -9.49% 24
South West +61 107 £32,500 +1.96% 13
West Midlands +53 82 £34,000 +1.49% 6
Yorkshire +27 77 £26,225 -28.15% 14
East of England +60 73 £27,500 -21.43% 10
East Midlands +36 73 £29,500 -11.94% 7
North West +5 52 £33,750 +3.85% 9
North East +22 17 £31,500 -10.00% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 20 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 393 (39.86%) Microsoft
2 353 (35.80%) Problem-Solving
3 343 (34.79%) Windows
4 280 (28.40%) Customer Service
5 254 (25.76%) Microsoft 365
6 236 (23.94%) Active Directory
7 235 (23.83%) SQL
8 223 (22.62%) ITIL
9 171 (17.34%) Azure
10 154 (15.62%) Microsoft Office
11 127 (12.88%) Degree
12 105 (10.65%) Entra ID
13 101 (10.24%) Windows Server
14 100 (10.14%) Microsoft Excel
15 99 (10.04%) Microsoft Intune
16 94 (9.53%) ITSM
17 91 (9.23%) Continuous Improvement
18 90 (9.13%) ERP
19 88 (8.92%) Power Platform
20 82 (8.32%) Windows 10
21 75 (7.61%) DNS
21 75 (7.61%) Service Management
22 74 (7.51%) Firewall
23 71 (7.20%) DHCP
23 71 (7.20%) SLA
24 69 (7.00%) Change Management
25 66 (6.69%) JIRA
25 66 (6.69%) Process Improvement
26 65 (6.59%) Business Intelligence
26 65 (6.59%) SQL Server

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 63 (6.39%) Microsoft Exchange
2 58 (5.88%) SharePoint
3 18 (1.83%) Confluence
4 13 (1.32%) Skype for Business
5 11 (1.12%) IIS
6 1 (0.10%) Appian
6 1 (0.10%) Moodle
6 1 (0.10%) Tomcat
6 1 (0.10%) Umbraco
Applications
1 154 (15.62%) Microsoft Office
2 100 (10.14%) Microsoft Excel
3 47 (4.77%) Microsoft PowerPoint
4 19 (1.93%) Spreadsheet
5 4 (0.41%) MS Visio
6 1 (0.10%) Acrobat
6 1 (0.10%) AutoCAD
6 1 (0.10%) Photoshop
Business Applications
1 17 (1.72%) Dynamics CRM
2 14 (1.42%) NetSuite
3 13 (1.32%) Endur
4 12 (1.22%) NEC Housing
5 10 (1.01%) Dynamics AX
5 10 (1.01%) Visualfiles
6 5 (0.51%) Fidessa
6 5 (0.51%) SAP S/4HANA
6 5 (0.51%) Shopify
7 4 (0.41%) Dynamics NAV
7 4 (0.41%) Magento
8 3 (0.30%) Elite 3E
8 3 (0.30%) SAP HR
8 3 (0.30%) SAP Payroll
9 2 (0.20%) Remedy ITSM
9 2 (0.20%) SAP Business ByDesign
10 1 (0.10%) Carpe Diem
10 1 (0.10%) IBM Planning Analytics
10 1 (0.10%) Q-Pulse
10 1 (0.10%) Sage 200
Cloud Services
1 254 (25.76%) Microsoft 365
2 171 (17.34%) Azure
3 105 (10.65%) Entra ID
4 88 (8.92%) Power Platform
5 46 (4.67%) SaaS
6 41 (4.16%) Dynamics 365
7 28 (2.84%) AWS
8 23 (2.33%) OneDrive
9 18 (1.83%) Power Automate
10 17 (1.72%) PowerApps
11 12 (1.22%) Google Workspace
12 5 (0.51%) Azure Monitor
12 5 (0.51%) dbt
13 4 (0.41%) OCI
14 3 (0.30%) BigCommerce
14 3 (0.30%) Oracle Service Cloud
15 2 (0.20%) Mimecast
15 2 (0.20%) PaaS
16 1 (0.10%) Datadog
16 1 (0.10%) GCP
Communications & Networking
1 75 (7.61%) DNS
2 74 (7.51%) Firewall
3 71 (7.20%) DHCP
4 56 (5.68%) VPN
5 43 (4.36%) LAN
6 40 (4.06%) TCP/IP
7 38 (3.85%) WAN
8 31 (3.14%) Remote Desktop
9 26 (2.64%) Wireless
10 19 (1.93%) WebEx
11 18 (1.83%) VoIP
12 17 (1.72%) Internet
12 17 (1.72%) Wi-Fi
13 14 (1.42%) Unified Communications
14 13 (1.32%) SD-WAN
14 13 (1.32%) Skype
15 11 (1.12%) MPLS
16 10 (1.01%) Broadband
16 10 (1.01%) WinSCP
17 7 (0.71%) VLAN
Database & Business Intelligence
1 65 (6.59%) SQL Server
2 64 (6.49%) Power BI
3 25 (2.54%) Oracle Reports
4 23 (2.33%) Relational Database
5 17 (1.72%) MySQL
6 9 (0.91%) SQL Server Integration Services
7 7 (0.71%) Metabase
8 6 (0.61%) Oracle Database
9 5 (0.51%) Crystal Reports
9 5 (0.51%) Data Warehouse
9 5 (0.51%) PostgreSQL
9 5 (0.51%) SQL Server Reporting Services
10 1 (0.10%) Azure SQL Database
Development Applications
1 66 (6.69%) JIRA
2 16 (1.62%) Git
3 7 (0.71%) Bitbucket
3 7 (0.71%) Visual Studio
4 4 (0.41%) LabVIEW
General
1 474 (48.07%) Social Skills
2 159 (16.13%) Analytical Skills
3 129 (13.08%) Finance
4 105 (10.65%) Law
5 69 (7.00%) Organisational Skills
6 54 (5.48%) Manufacturing
7 53 (5.38%) Retail
8 51 (5.17%) Telecoms
9 49 (4.97%) Legal
10 26 (2.64%) Advertising
10 26 (2.64%) Marketing
11 14 (1.42%) Automotive
12 13 (1.32%) Back Office
13 11 (1.12%) Front Office
14 10 (1.01%) Banking
15 9 (0.91%) Documentation Skills
16 6 (0.61%) Billing
16 6 (0.61%) Pharmaceutical
17 5 (0.51%) Police
17 5 (0.51%) Presentation Skills
Libraries, Frameworks & Software Standards
1 14 (1.42%) HTML
2 13 (1.32%) .NET
3 11 (1.12%) CSS
4 9 (0.91%) Oracle Fusion
5 8 (0.81%) FIX Protocol
6 7 (0.71%) LDAP
7 6 (0.61%) REST
7 6 (0.61%) SOAP
8 5 (0.51%) EDI
8 5 (0.51%) Lightning Web Components
9 4 (0.41%) Middleware
9 4 (0.41%) React
9 4 (0.41%) Software Packaging
9 4 (0.41%) XML
10 3 (0.30%) JSON
11 2 (0.20%) jQuery
11 2 (0.20%) Web Services
12 1 (0.10%) MFC
Miscellaneous
1 94 (9.53%) Onboarding
2 62 (6.29%) Driving Licence
3 60 (6.09%) Management Information System
4 41 (4.16%) Video Conferencing
5 35 (3.55%) Enterprise Software
6 17 (1.72%) NHS
7 16 (1.62%) Self-Motivation
8 13 (1.32%) Data Centre
9 9 (0.91%) Analytical Mindset
9 9 (0.91%) EPoS
9 9 (0.91%) Renewable Energy
10 8 (0.81%) Client/Server
11 7 (0.71%) IoT
11 7 (0.71%) Mobile App
11 7 (0.71%) PKI
12 6 (0.61%) FMCG
12 6 (0.61%) iPhone
13 5 (0.51%) iSeries
13 5 (0.51%) Reference Data
14 4 (0.41%) SCADA
Operating Systems
1 343 (34.79%) Windows
2 101 (10.24%) Windows Server
3 82 (8.32%) Windows 10
4 45 (4.56%) Mac OS
5 39 (3.96%) Linux
6 35 (3.55%) Apple iOS
7 23 (2.33%) Android
8 21 (2.13%) Windows Server 2019
9 12 (1.22%) Unix
10 11 (1.12%) Windows Server 2016
11 6 (0.61%) Mac OS X
12 4 (0.41%) Solaris
13 2 (0.20%) Ubuntu
14 1 (0.10%) AIX
14 1 (0.10%) Windows 7
14 1 (0.10%) Windows Server 2003
14 1 (0.10%) Windows Server 2008
14 1 (0.10%) Windows Server 2012
Processes & Methodologies
1 353 (35.80%) Problem-Solving
2 280 (28.40%) Customer Service
3 223 (22.62%) ITIL
4 94 (9.53%) ITSM
5 91 (9.23%) Continuous Improvement
6 90 (9.13%) ERP
7 75 (7.61%) Service Management
8 69 (7.00%) Change Management
9 66 (6.69%) Process Improvement
10 65 (6.59%) Business Intelligence
11 45 (4.56%) Cybersecurity
12 44 (4.46%) Mentoring
13 42 (4.26%) Asset Management
13 42 (4.26%) Incident Management
14 41 (4.16%) Data Analysis
15 39 (3.96%) CRM
16 38 (3.85%) User Experience
17 34 (3.45%) Computer Science
18 31 (3.14%) Root Cause Analysis
19 27 (2.74%) Logistics
Programming Languages
1 235 (23.83%) SQL
2 33 (3.35%) PowerShell
3 28 (2.84%) Python
4 27 (2.74%) T-SQL
5 26 (2.64%) C#
6 9 (0.91%) VB
6 9 (0.91%) VB.NET
7 8 (0.81%) Java
8 7 (0.71%) JavaScript
9 6 (0.61%) VBA
10 5 (0.51%) Data Analysis Expressions
10 5 (0.51%) Kusto Query Language
11 3 (0.30%) Apex Code
11 3 (0.30%) Bash
12 2 (0.20%) Shell Script
13 1 (0.10%) Bicep
13 1 (0.10%) VBScript
Qualifications
1 127 (12.88%) Degree
2 46 (4.67%) Security Cleared
3 44 (4.46%) Microsoft Certification
4 39 (3.96%) SC Cleared
5 30 (3.04%) A+ Certification
6 25 (2.54%) MCP
7 24 (2.43%) DBS Check
8 21 (2.13%) ITIL Foundation Certificate
9 19 (1.93%) Computer Science Degree
10 15 (1.52%) CCNA
10 15 (1.52%) Cisco Certification
11 14 (1.42%) ITIL Certification
12 11 (1.12%) Network+ Certification
13 9 (0.91%) BPSS Clearance
13 9 (0.91%) MCSA
14 5 (0.51%) MCTS
15 4 (0.41%) DV Cleared
15 4 (0.41%) HNC
15 4 (0.41%) Master's Degree
15 4 (0.41%) MCSE
Quality Assurance & Compliance
1 71 (7.20%) SLA
2 21 (2.13%) QA
3 13 (1.32%) ISO/IEC 27001
4 8 (0.81%) Cyber Essentials
5 7 (0.71%) Accessibility
6 6 (0.61%) Data Quality
7 5 (0.51%) GDPR
8 4 (0.41%) 21 CFR Part 11
8 4 (0.41%) GxP
9 3 (0.30%) Cyber Essentials PLUS
10 1 (0.10%) PCI DSS
System Software
1 236 (23.94%) Active Directory
2 25 (2.54%) VMware Infrastructure
3 14 (1.42%) Hyper-V
4 10 (1.01%) Virtual Desktop
5 6 (0.61%) Virtual Machines
6 3 (0.30%) BitLocker
6 3 (0.30%) Firmware
7 1 (0.10%) XenApp
Systems Management
1 99 (10.04%) Microsoft Intune
2 20 (2.03%) SCCM
3 9 (0.91%) Grafana
4 8 (0.81%) Jamf Pro
5 7 (0.71%) Control-M
5 7 (0.71%) Kubernetes
5 7 (0.71%) Prometheus
5 7 (0.71%) WSUS
6 5 (0.51%) Autotask
7 1 (0.10%) AirWatch
7 1 (0.10%) EMC NetWorker
7 1 (0.10%) SCOM
7 1 (0.10%) Symantec Endpoint Protection
7 1 (0.10%) Terraform
Vendors
1 393 (39.86%) Microsoft
2 36 (3.65%) Oracle
3 29 (2.94%) Cisco
3 29 (2.94%) VMware
4 25 (2.54%) ServiceNow
5 18 (1.83%) Meraki
5 18 (1.83%) Polycom
6 17 (1.72%) SAP
7 15 (1.52%) CheckPoint
7 15 (1.52%) Palo Alto
8 14 (1.42%) Apple
8 14 (1.42%) Salesforce
9 12 (1.22%) Citrix
9 12 (1.22%) Google
10 11 (1.12%) Fortinet
10 11 (1.12%) Northgate
11 10 (1.01%) Guidewire
12 9 (0.91%) Sage
13 7 (0.71%) Adobe
13 7 (0.71%) HP