Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,250 per year, according to job vacancies posted during the 6 months leading to 12 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
12 Mar 2026
Same period 2025 Same period 2024
Rank 134 178 162
Rank change year-on-year +44 -16 +94
Permanent jobs requiring a Support Analyst 1,031 686 1,332
As % of all permanent jobs in England 1.58% 1.75% 1.80%
As % of the Job Titles category 1.73% 1.93% 1.91%
Number of salaries quoted 794 509 1,136
10th Percentile £26,000 £25,000 £24,250
25th Percentile £30,000 £30,500 £27,750
Median annual salary (50th Percentile) £34,250 £40,000 £36,000
Median % change year-on-year -14.38% +11.11% +7.46%
75th Percentile £43,000 £52,500 £47,500
90th Percentile £53,375 £67,500 £57,500
UK median annual salary £34,500 £40,000 £36,500
% change year-on-year -13.75% +9.59% +8.96%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 59,723 35,545 69,696
% of permanent jobs with a recognized job title 91.81% 90.61% 94.42%
Number of salaries quoted 38,881 20,941 55,105
10th Percentile £30,000 £32,000 £28,500
25th Percentile £40,000 £45,000 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -9.69%
75th Percentile £75,000 £80,000 £73,000
90th Percentile £95,000 £100,000 £92,500
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 12 March 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 12 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +75 270 £33,000 -5.71% 40
London 0 256 £42,500 -15.00% 24
Midlands +61 173 £32,500 +16.07% 13
North of England -10 161 £33,750 +10.66% 13
West Midlands +61 103 £35,000 +7.69% 9
South West +31 100 £32,500 +4.84% 12
Yorkshire -16 89 £28,875 -5.33% 5
East Midlands +6 70 £28,000 +24.44% 4
East of England +28 69 £30,000 -7.69% 14
North West -12 58 £35,221 +17.40% 7
North East -15 14 £43,500 +24.29% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 12 March 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 360 (34.92%) Microsoft
2 337 (32.69%) Windows
3 320 (31.04%) Problem-Solving
4 258 (25.02%) Microsoft 365
5 224 (21.73%) Customer Service
6 221 (21.44%) ITIL
7 218 (21.14%) Active Directory
8 216 (20.95%) SQL
9 179 (17.36%) Azure
10 137 (13.29%) Degree
11 132 (12.80%) Microsoft Office
12 123 (11.93%) ERP
13 122 (11.83%) Continuous Improvement
14 106 (10.28%) Entra ID
14 106 (10.28%) ITSM
15 87 (8.44%) Microsoft Intune
16 85 (8.24%) Windows 10
17 84 (8.15%) Windows Server
18 81 (7.86%) Microsoft Exchange
19 79 (7.66%) Change Management
19 79 (7.66%) Microsoft Excel
20 77 (7.47%) SharePoint
21 76 (7.37%) JIRA
22 74 (7.18%) Power Platform
22 74 (7.18%) SQL Server
23 73 (7.08%) Process Improvement
24 69 (6.69%) DNS
24 69 (6.69%) Service Management
25 63 (6.11%) Business Intelligence
25 63 (6.11%) DHCP

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 81 (7.86%) Microsoft Exchange
2 77 (7.47%) SharePoint
3 15 (1.45%) Confluence
4 7 (0.68%) Skype for Business
5 6 (0.58%) IIS
6 5 (0.48%) CMS
7 2 (0.19%) Tomcat
8 1 (0.097%) Appian
8 1 (0.097%) Moodle
8 1 (0.097%) Umbraco
Applications
1 132 (12.80%) Microsoft Office
2 79 (7.66%) Microsoft Excel
3 35 (3.39%) Microsoft PowerPoint
4 10 (0.97%) Spreadsheet
5 1 (0.097%) Acrobat
5 1 (0.097%) AutoCAD
5 1 (0.097%) MS Visio
5 1 (0.097%) Photoshop
Business Applications
1 21 (2.04%) Dynamics CRM
2 16 (1.55%) Endur
3 15 (1.45%) NEC Housing
4 12 (1.16%) Dynamics AX
4 12 (1.16%) NetSuite
5 11 (1.07%) Visualfiles
6 9 (0.87%) Magento
6 9 (0.87%) Shopify
7 8 (0.78%) Dynamics NAV
7 8 (0.78%) Unit4 Business World
8 7 (0.68%) SAP S/4HANA
9 6 (0.58%) Elite 3E
9 6 (0.58%) SAP HR
9 6 (0.58%) SAP Payroll
10 5 (0.48%) Fidessa
11 4 (0.39%) Dynamics GP
12 3 (0.29%) SAP Business ByDesign
13 2 (0.19%) Oracle Cash Management
13 2 (0.19%) Oracle Payables
13 2 (0.19%) Oracle Receivables
Cloud Services
1 258 (25.02%) Microsoft 365
2 179 (17.36%) Azure
3 106 (10.28%) Entra ID
4 74 (7.18%) Power Platform
5 49 (4.75%) SaaS
6 38 (3.69%) Dynamics 365
7 29 (2.81%) OneDrive
8 23 (2.23%) Power Automate
9 22 (2.13%) AWS
10 12 (1.16%) Google Workspace
10 12 (1.16%) PowerApps
11 11 (1.07%) dbt
12 9 (0.87%) ClickUp
13 8 (0.78%) Boomi
13 8 (0.78%) iPaaS
13 8 (0.78%) Workato
14 6 (0.58%) OCI
14 6 (0.58%) PaaS
15 5 (0.48%) Azure Monitor
15 5 (0.48%) IaaS
Communications & Networking
1 69 (6.69%) DNS
2 63 (6.11%) DHCP
3 57 (5.53%) Firewall
4 49 (4.75%) VPN
5 42 (4.07%) TCP/IP
6 25 (2.42%) Remote Desktop
7 16 (1.55%) Wi-Fi
8 15 (1.45%) Wireless
9 12 (1.16%) WAN
9 12 (1.16%) WebEx
9 12 (1.16%) WinSCP
10 11 (1.07%) Broadband
10 11 (1.07%) LAN
10 11 (1.07%) Unified Communications
10 11 (1.07%) VoIP
11 9 (0.87%) VLAN
12 8 (0.78%) 4G
13 7 (0.68%) MPLS
13 7 (0.68%) Skype
14 6 (0.58%) DKIM
Database & Business Intelligence
1 74 (7.18%) SQL Server
2 56 (5.43%) Power BI
3 26 (2.52%) Relational Database
4 15 (1.45%) Oracle Reports
5 14 (1.36%) Metabase
6 13 (1.26%) SQL Server Integration Services
6 13 (1.26%) SQL Server Reporting Services
7 11 (1.07%) Data Warehouse
8 8 (0.78%) PostgreSQL
9 4 (0.39%) DB2
10 3 (0.29%) Azure SQL Database
11 2 (0.19%) BusinessObjects
11 2 (0.19%) Crystal Reports
11 2 (0.19%) Power Query
12 1 (0.097%) MySQL
12 1 (0.097%) Oracle Database
Development Applications
1 76 (7.37%) JIRA
2 18 (1.75%) Git
3 14 (1.36%) Visual Studio
4 7 (0.68%) Bitbucket
5 4 (0.39%) LabVIEW
6 2 (0.19%) Rational Rhapsody
7 1 (0.097%) SQL Server Management Studio (SSMS)
General
1 419 (40.64%) Social Skills
2 167 (16.20%) Finance
3 166 (16.10%) Analytical Skills
4 80 (7.76%) Law
5 60 (5.82%) Legal
6 59 (5.72%) Manufacturing
7 58 (5.63%) Organisational Skills
7 58 (5.63%) Retail
8 52 (5.04%) Telecoms
9 27 (2.62%) Advertising
10 23 (2.23%) Documentation Skills
11 18 (1.75%) Marketing
12 16 (1.55%) Banking
13 14 (1.36%) Automotive
14 12 (1.16%) Back Office
15 5 (0.48%) Agriculture
15 5 (0.48%) Inclusion and Diversity
15 5 (0.48%) Publishing
16 4 (0.39%) Aviation
16 4 (0.39%) Presentation Skills
Libraries, Frameworks & Software Standards
1 18 (1.75%) .NET
2 14 (1.36%) Middleware
3 10 (0.97%) Web Services
4 8 (0.78%) FIX Protocol
4 8 (0.78%) REST
4 8 (0.78%) SOAP
5 5 (0.48%) CSS
5 5 (0.48%) HTML
6 4 (0.39%) Oracle Fusion
6 4 (0.39%) Software Packaging
7 3 (0.29%) EDI
8 2 (0.19%) JSON
8 2 (0.19%) React
8 2 (0.19%) XML
9 1 (0.097%) Elastic Stack
9 1 (0.097%) MFC
9 1 (0.097%) SAP CAF
Miscellaneous
1 99 (9.60%) Onboarding
2 80 (7.76%) Driving Licence
3 41 (3.98%) Management Information System
4 39 (3.78%) Video Conferencing
5 30 (2.91%) Enterprise Software
6 20 (1.94%) Self-Motivation
7 19 (1.84%) NHS
8 15 (1.45%) Analytical Mindset
8 15 (1.45%) Renewable Energy
9 11 (1.07%) Low-Code
10 8 (0.78%) Client/Server
10 8 (0.78%) EPoS
10 8 (0.78%) Mobile App
11 7 (0.68%) IoT
12 6 (0.58%) iPhone
12 6 (0.58%) Reference Data
13 5 (0.48%) Data Protection Act
13 5 (0.48%) Housing Association
14 4 (0.39%) Legacy Applications
14 4 (0.39%) Microsoft Licensing
Operating Systems
1 337 (32.69%) Windows
2 85 (8.24%) Windows 10
3 84 (8.15%) Windows Server
4 44 (4.27%) Linux
5 34 (3.30%) Android
5 34 (3.30%) Mac OS
6 30 (2.91%) Apple iOS
7 10 (0.97%) Unix
8 6 (0.58%) Windows Server 2019
9 3 (0.29%) Windows Server 2016
10 2 (0.19%) Solaris
10 2 (0.19%) Ubuntu
10 2 (0.19%) Windows Server 2012
11 1 (0.097%) AIX
11 1 (0.097%) Mac OS X
11 1 (0.097%) Windows 7
11 1 (0.097%) Windows Server 2003
11 1 (0.097%) Windows Server 2008
Processes & Methodologies
1 320 (31.04%) Problem-Solving
2 224 (21.73%) Customer Service
3 221 (21.44%) ITIL
4 123 (11.93%) ERP
5 122 (11.83%) Continuous Improvement
6 106 (10.28%) ITSM
7 79 (7.66%) Change Management
8 73 (7.08%) Process Improvement
9 69 (6.69%) Service Management
10 63 (6.11%) Business Intelligence
11 55 (5.33%) CRM
12 46 (4.46%) Cybersecurity
13 40 (3.88%) Computer Science
14 39 (3.78%) Data Management
15 37 (3.59%) Mentoring
16 36 (3.49%) Data Analysis
17 33 (3.20%) Incident Management
18 32 (3.10%) User Acceptance Testing
18 32 (3.10%) User Experience
19 31 (3.01%) Migration
Programming Languages
1 216 (20.95%) SQL
2 36 (3.49%) PowerShell
3 31 (3.01%) T-SQL
4 30 (2.91%) Python
5 27 (2.62%) C#
6 13 (1.26%) VB.NET
7 8 (0.78%) Java
8 5 (0.48%) Data Analysis Expressions
8 5 (0.48%) Kusto Query Language
8 5 (0.48%) VBA
9 4 (0.39%) Delphi
9 4 (0.39%) JavaScript
9 4 (0.39%) Pascal
9 4 (0.39%) PHP
9 4 (0.39%) PL/SQL
10 3 (0.29%) Apex Code
10 3 (0.29%) Bash
11 2 (0.19%) VB
12 1 (0.097%) Bicep
12 1 (0.097%) R
Qualifications
1 137 (13.29%) Degree
2 39 (3.78%) Security Cleared
3 33 (3.20%) A+ Certification
3 33 (3.20%) Microsoft Certification
4 23 (2.23%) SC Cleared
5 19 (1.84%) Computer Science Degree
5 19 (1.84%) Microsoft Certified Professional
6 12 (1.16%) ITIL Foundation Certificate
7 10 (0.97%) ITIL Certification
8 9 (0.87%) DBS Check
9 8 (0.78%) HNC
10 7 (0.68%) CCNA
10 7 (0.68%) Cisco Certification
10 7 (0.68%) DV Cleared
10 7 (0.68%) Network+ Certification
11 5 (0.48%) MCSA
12 4 (0.39%) BPSS Clearance
12 4 (0.39%) Master's Degree
12 4 (0.39%) MCSE
13 3 (0.29%) Azure Certification
Quality Assurance & Compliance
1 54 (5.24%) SLA
2 18 (1.75%) QA
3 11 (1.07%) Cyber Essentials
4 10 (0.97%) ISO/IEC 27001
5 6 (0.58%) Cyber Essentials PLUS
6 5 (0.48%) Data Quality
7 4 (0.39%) Accessibility
7 4 (0.39%) Actionable Recommendations
7 4 (0.39%) GDPR
8 1 (0.097%) PCI DSS
System Software
1 218 (21.14%) Active Directory
2 26 (2.52%) VMware Infrastructure
3 14 (1.36%) Hyper-V
4 5 (0.48%) Virtual Desktop
4 5 (0.48%) Virtual Machines
5 4 (0.39%) XenApp
6 3 (0.29%) BitLocker
6 3 (0.29%) Docker
7 1 (0.097%) vSphere
Systems Management
1 87 (8.44%) Microsoft Intune
2 19 (1.84%) SCCM
3 9 (0.87%) Grafana
4 7 (0.68%) Control-M
4 7 (0.68%) Kubernetes
4 7 (0.68%) Prometheus
5 4 (0.39%) Jamf Pro
5 4 (0.39%) Single Sign-On
6 1 (0.097%) AirWatch
6 1 (0.097%) EMC NetWorker
6 1 (0.097%) SCOM
6 1 (0.097%) Symantec Endpoint Protection
6 1 (0.097%) Terraform
Vendors
1 360 (34.92%) Microsoft
2 39 (3.78%) ServiceNow
3 30 (2.91%) VMware
4 26 (2.52%) Oracle
5 21 (2.04%) SAP
6 15 (1.45%) Apple
6 15 (1.45%) Cisco
6 15 (1.45%) Google
7 12 (1.16%) Salesforce
8 11 (1.07%) CheckPoint
8 11 (1.07%) ConnectWise
8 11 (1.07%) HubSpot
8 11 (1.07%) Northgate
8 11 (1.07%) Palo Alto
9 9 (0.87%) Sage
10 8 (0.78%) Polycom
10 8 (0.78%) Starlink
10 8 (0.78%) WooCommerce
11 7 (0.68%) Fortinet
11 7 (0.68%) Intapp