Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,828 per year, according to job vacancies posted during the 6 months leading to 19 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Apr 2026
Same period 2025 Same period 2024
Rank 153 155 177
Rank change year-on-year +2 +22 +84
Permanent jobs requiring a Support Analyst 1,064 764 1,345
As % of all permanent jobs in England 1.38% 2.05% 1.63%
As % of the Job Titles category 1.49% 2.29% 1.73%
Number of salaries quoted 829 632 1,117
10th Percentile £26,250 £24,500 £24,000
25th Percentile £30,000 £28,969 £27,500
Median annual salary (50th Percentile) £34,828 £38,000 £35,000
Median % change year-on-year -8.35% +8.57% +4.48%
75th Percentile £43,000 £50,000 £47,500
90th Percentile £50,000 £67,500 £57,500
UK median annual salary £35,000 £38,500 £36,000
% change year-on-year -9.09% +6.94% +7.46%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 71,466 33,303 77,907
% of permanent jobs with a recognized job title 92.60% 89.28% 94.45%
Number of salaries quoted 46,824 21,286 59,791
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,075
Median annual salary (50th Percentile) £55,000 £60,000 £54,000
Median % change year-on-year -8.33% +11.11% -10.37%
75th Percentile £75,000 £79,500 £72,433
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £60,000 £53,500
% change year-on-year -8.33% +12.15% -10.83%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 19 April 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 19 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +57 296 £33,000 -7.69% 27
London -29 240 £42,500 -15.00% 15
Midlands +31 178 £34,000 +19.30% 23
North of England -47 159 £34,000 +15.25% 18
West Midlands +39 118 £35,000 +16.67% 11
South West -7 113 £32,500 +4.00% 16
Yorkshire -41 85 £30,000 +5.26% 6
East of England -21 77 £30,000 -7.69% 12
North West -11 72 £35,000 +5.66% 10
East Midlands -30 60 £32,500 +25.00% 12
North East -45 2 £43,500 +74.00% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 19 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 360 (33.83%) Microsoft
2 330 (31.02%) Windows
3 282 (26.50%) Problem-Solving
4 279 (26.22%) Microsoft 365
5 223 (20.96%) SQL
6 218 (20.49%) Active Directory
7 199 (18.70%) ITIL
8 173 (16.26%) Customer Service
9 165 (15.51%) Azure
10 141 (13.25%) ERP
11 130 (12.22%) Continuous Improvement
12 126 (11.84%) Microsoft Office
13 118 (11.09%) Degree
14 117 (11.00%) ITSM
15 95 (8.93%) Entra ID
16 89 (8.36%) Windows 10
17 81 (7.61%) Windows Server
18 80 (7.52%) Microsoft Excel
18 80 (7.52%) Power Platform
19 79 (7.42%) Microsoft Exchange
20 77 (7.24%) SQL Server
21 76 (7.14%) Change Management
22 73 (6.86%) SharePoint
23 72 (6.77%) Process Improvement
24 71 (6.67%) Business Intelligence
25 69 (6.48%) Service Management
26 65 (6.11%) JIRA
26 65 (6.11%) Microsoft Intune
27 62 (5.83%) DNS
28 60 (5.64%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 79 (7.42%) Microsoft Exchange
2 73 (6.86%) SharePoint
3 15 (1.41%) IIS
4 12 (1.13%) Confluence
5 11 (1.03%) Skype for Business
6 5 (0.47%) CMS
7 2 (0.19%) Tomcat
8 1 (0.094%) Appian
8 1 (0.094%) Moodle
8 1 (0.094%) Umbraco
Applications
1 126 (11.84%) Microsoft Office
2 80 (7.52%) Microsoft Excel
3 32 (3.01%) Microsoft PowerPoint
4 4 (0.38%) Spreadsheet
5 3 (0.28%) Photoshop
6 1 (0.094%) Acrobat
6 1 (0.094%) MS Visio
Business Applications
1 20 (1.88%) Dynamics CRM
2 15 (1.41%) NEC Housing
3 14 (1.32%) Endur
4 13 (1.22%) Dynamics AX
5 11 (1.03%) NetSuite
6 10 (0.94%) Visualfiles
7 9 (0.85%) Magento
7 9 (0.85%) Shopify
8 8 (0.75%) Dynamics NAV
8 8 (0.75%) Elite 3E
8 8 (0.75%) Unit4 Business World
9 6 (0.56%) SAP HR
9 6 (0.56%) SAP Payroll
9 6 (0.56%) SAP S/4HANA
10 4 (0.38%) Dynamics GP
10 4 (0.38%) Exchequer
10 4 (0.38%) Fidessa
10 4 (0.38%) Primavera
11 3 (0.28%) SAP Business ByDesign
12 2 (0.19%) Oracle Payables
Cloud Services
1 279 (26.22%) Microsoft 365
2 165 (15.51%) Azure
3 95 (8.93%) Entra ID
4 80 (7.52%) Power Platform
5 41 (3.85%) Dynamics 365
5 41 (3.85%) SaaS
6 36 (3.38%) OneDrive
7 24 (2.26%) AWS
8 23 (2.16%) Power Automate
9 18 (1.69%) Google Workspace
10 12 (1.13%) dbt
10 12 (1.13%) PaaS
11 11 (1.03%) IaaS
11 11 (1.03%) PowerApps
12 9 (0.85%) ClickUp
13 8 (0.75%) Boomi
13 8 (0.75%) iPaaS
13 8 (0.75%) Workato
14 7 (0.66%) Azure DevOps
15 5 (0.47%) OCI
Communications & Networking
1 62 (5.83%) DNS
2 59 (5.55%) DHCP
3 45 (4.23%) VPN
4 38 (3.57%) Firewall
5 34 (3.20%) TCP/IP
6 25 (2.35%) WAN
7 19 (1.79%) Wi-Fi
8 17 (1.60%) LAN
9 16 (1.50%) VLAN
9 16 (1.50%) VoIP
10 14 (1.32%) Wireless
11 13 (1.22%) Remote Desktop
12 12 (1.13%) Broadband
12 12 (1.13%) Unified Communications
12 12 (1.13%) WebEx
12 12 (1.13%) WinSCP
13 11 (1.03%) Skype
14 9 (0.85%) 4G
15 7 (0.66%) SD-WAN
16 6 (0.56%) Network Security
Database & Business Intelligence
1 77 (7.24%) SQL Server
2 60 (5.64%) Power BI
3 28 (2.63%) Relational Database
4 16 (1.50%) SQL Server Integration Services
5 15 (1.41%) Metabase
6 13 (1.22%) Oracle Reports
7 12 (1.13%) Data Warehouse
7 12 (1.13%) SQL Server Reporting Services
8 11 (1.03%) Crystal Reports
9 8 (0.75%) PostgreSQL
10 6 (0.56%) BusinessObjects
10 6 (0.56%) Power Query
11 4 (0.38%) DB2
12 3 (0.28%) Azure SQL Database
12 3 (0.28%) MySQL
Development Applications
1 65 (6.11%) JIRA
2 15 (1.41%) Visual Studio
3 12 (1.13%) Git
4 4 (0.38%) LabVIEW
5 2 (0.19%) Rational Rhapsody
6 1 (0.094%) Bitbucket
6 1 (0.094%) SQL Server Management Studio (SSMS)
General
1 357 (33.55%) Social Skills
2 170 (15.98%) Finance
3 155 (14.57%) Analytical Skills
4 70 (6.58%) Legal
5 69 (6.48%) Law
5 69 (6.48%) Manufacturing
6 55 (5.17%) Retail
7 46 (4.32%) Organisational Skills
8 40 (3.76%) Telecoms
9 37 (3.48%) Documentation Skills
10 18 (1.69%) Advertising
10 18 (1.69%) Banking
11 14 (1.32%) Automotive
12 11 (1.03%) Marketing
13 9 (0.85%) Back Office
13 9 (0.85%) Local Government
14 7 (0.66%) Social Housing
15 6 (0.56%) Public Sector
16 5 (0.47%) Inclusion and Diversity
16 5 (0.47%) Publishing
Libraries, Frameworks & Software Standards
1 18 (1.69%) .NET
2 16 (1.50%) Middleware
3 11 (1.03%) Web Services
4 10 (0.94%) REST
5 8 (0.75%) CSS
5 8 (0.75%) HTML
5 8 (0.75%) SOAP
6 7 (0.66%) FIX Protocol
7 4 (0.38%) EDI
8 3 (0.28%) Elastic Stack
8 3 (0.28%) JSON
8 3 (0.28%) Oracle Fusion
9 2 (0.19%) 802.1X
9 2 (0.19%) Kafka
9 2 (0.19%) Software Packaging
10 1 (0.094%) MFC
10 1 (0.094%) SAP CAF
10 1 (0.094%) XML
Miscellaneous
1 80 (7.52%) Onboarding
2 61 (5.73%) Driving Licence
3 44 (4.14%) Video Conferencing
4 33 (3.10%) Management Information System
5 18 (1.69%) Analytical Mindset
5 18 (1.69%) Enterprise Software
6 17 (1.60%) NHS
7 15 (1.41%) Renewable Energy
7 15 (1.41%) Self-Motivation
8 12 (1.13%) Client/Server
9 11 (1.03%) Low-Code
10 8 (0.75%) EPoS
10 8 (0.75%) Mobile App
11 7 (0.66%) Hybrid Cloud
11 7 (0.66%) IoT
12 6 (0.56%) iPhone
13 5 (0.47%) Data Protection Act
13 5 (0.47%) Housing Association
13 5 (0.47%) Reference Data
14 4 (0.38%) Legacy Applications
Operating Systems
1 330 (31.02%) Windows
2 89 (8.36%) Windows 10
3 81 (7.61%) Windows Server
4 37 (3.48%) Android
4 37 (3.48%) Linux
5 25 (2.35%) Apple iOS
6 20 (1.88%) Mac OS
7 7 (0.66%) Unix
8 3 (0.28%) Windows Server 2019
9 2 (0.19%) Solaris
9 2 (0.19%) Ubuntu
9 2 (0.19%) Windows Server 2012
9 2 (0.19%) Windows Server 2016
10 1 (0.094%) Windows Server 2008
Processes & Methodologies
1 282 (26.50%) Problem-Solving
2 199 (18.70%) ITIL
3 173 (16.26%) Customer Service
4 141 (13.25%) ERP
5 130 (12.22%) Continuous Improvement
6 117 (11.00%) ITSM
7 76 (7.14%) Change Management
8 72 (6.77%) Process Improvement
9 71 (6.67%) Business Intelligence
10 69 (6.48%) Service Management
11 48 (4.51%) CRM
12 45 (4.23%) Cybersecurity
13 43 (4.04%) Service Delivery
14 41 (3.85%) Data Analysis
15 40 (3.76%) Data Management
16 34 (3.20%) Incident Management
17 33 (3.10%) Computer Science
18 30 (2.82%) Root Cause Analysis
18 30 (2.82%) Runbook
19 28 (2.63%) User Acceptance Testing
Programming Languages
1 223 (20.96%) SQL
2 35 (3.29%) PowerShell
3 25 (2.35%) T-SQL
4 24 (2.26%) Python
5 20 (1.88%) C#
6 13 (1.22%) VB.NET
7 12 (1.13%) JavaScript
8 6 (0.56%) PHP
8 6 (0.56%) PL/SQL
9 5 (0.47%) Data Analysis Expressions
9 5 (0.47%) Kusto Query Language
9 5 (0.47%) VBA
10 4 (0.38%) Delphi
10 4 (0.38%) Pascal
11 3 (0.28%) Apex Code
11 3 (0.28%) Bash
12 2 (0.19%) Java
12 2 (0.19%) VB
13 1 (0.094%) R
13 1 (0.094%) VBScript
Qualifications
1 118 (11.09%) Degree
2 43 (4.04%) Security Cleared
3 39 (3.67%) A+ Certification
4 32 (3.01%) Microsoft Certification
5 24 (2.26%) SC Cleared
6 15 (1.41%) Microsoft Certified Professional
7 9 (0.85%) DBS Check
7 9 (0.85%) HNC
8 8 (0.75%) Computer Science Degree
8 8 (0.75%) DV Cleared
8 8 (0.75%) ITIL Foundation Certificate
9 5 (0.47%) MCSA
10 4 (0.38%) CCNA
10 4 (0.38%) Cisco Certification
10 4 (0.38%) ITIL Certification
10 4 (0.38%) MBCS
10 4 (0.38%) MCSE
11 3 (0.28%) BPSS Clearance
11 3 (0.28%) CTC Cleared
11 3 (0.28%) Master's Degree
Quality Assurance & Compliance
1 59 (5.55%) SLA
2 15 (1.41%) QA
3 14 (1.32%) ISO/IEC 27001
4 11 (1.03%) Cyber Essentials
5 10 (0.94%) Data Quality
6 6 (0.56%) Cyber Essentials PLUS
7 4 (0.38%) Actionable Recommendations
8 3 (0.28%) Accessibility
8 3 (0.28%) GDPR
9 1 (0.094%) DICOM
9 1 (0.094%) PMO
System Software
1 218 (20.49%) Active Directory
2 20 (1.88%) VMware Infrastructure
3 13 (1.22%) Hyper-V
4 5 (0.47%) XenApp
5 4 (0.38%) Virtual Machines
6 3 (0.28%) BitLocker
6 3 (0.28%) Docker
6 3 (0.28%) Virtual Desktop
7 1 (0.094%) vSphere
Systems Management
1 65 (6.11%) Microsoft Intune
2 27 (2.54%) SCCM
3 7 (0.66%) Single Sign-On
4 3 (0.28%) Grafana
5 2 (0.19%) Jamf Pro
5 2 (0.19%) Kibana
6 1 (0.094%) AirWatch
6 1 (0.094%) Control-M
6 1 (0.094%) EMC NetWorker
6 1 (0.094%) Kubernetes
6 1 (0.094%) Prometheus
6 1 (0.094%) Symantec Endpoint Protection
6 1 (0.094%) Terraform
Vendors
1 360 (33.83%) Microsoft
2 49 (4.61%) ServiceNow
3 29 (2.73%) VMware
4 25 (2.35%) Oracle
5 21 (1.97%) Google
5 21 (1.97%) SAP
6 14 (1.32%) Apple
7 11 (1.03%) Citrix
7 11 (1.03%) ConnectWise
7 11 (1.03%) HubSpot
7 11 (1.03%) iManage
7 11 (1.03%) Northgate
8 10 (0.94%) Salesforce
9 9 (0.85%) Cisco
9 9 (0.85%) Starlink
10 8 (0.75%) CheckPoint
10 8 (0.75%) Intapp
10 8 (0.75%) Palo Alto
10 8 (0.75%) Sage
10 8 (0.75%) WooCommerce