Period
to 20 July 2017

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies in England during the 6 months to 20 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > England
6 months to
20 Jul 2017
Same period 2016 Same period 2015
Rank 114 84 87
Rank change year-on-year -30 +3 +5
Permanent jobs requiring a Support Analyst 4561 6025 6740
As % of all permanent IT jobs advertised in England 2.74% 3.16% 3.24%
As % of the Job Titles category 2.86% 3.27% 3.36%
Number of salaries quoted 3926 5263 5983
England median annual salary £32,500 £31,500 £32,500
Median salary % change year-on-year +3.17% -3.08% +3.17%
10th Percentile £21,250 £21,000 £20,750
90th Percentile £51,250 £52,500 £60,000
UK median annual salary £32,000 £31,500 £32,500
% change year-on-year +1.59% -3.08% +4.84%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 159636 183989 200670
As % of all permanent IT job vacancies advertised in England 96.02% 96.53% 96.61%
Number of salaries quoted 131123 156229 166236
England median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,000 £77,500 £75,000
UK median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Support Analyst in England over the 6 months to 20 July 2017.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 20 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -25 1929 £35,500 -5.33% 74
South East -8 952 £29,500 +0.85% 64
North of England -27 661 £28,000 +4.67% 42
Midlands -19 441 £28,500 -1.72% 26
East of England -21 370 £30,000 - 24
Yorkshire -17 356 £28,750 +10.58% 15
North West -44 284 £27,000 - 25
East Midlands +7 224 £29,000 -3.33% 12
West Midlands -45 216 £27,000 -2.70% 13
South West -39 212 £25,000 -9.09% 19
North East +30 21 £27,500 -32.93% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 July 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Support Analyst in the job title.

1 2238 (49.07%) Windows
2 1731 (37.95%) Microsoft
3 1639 (35.94%) SQL
4 1411 (30.94%) Active Directory
5 1092 (23.94%) Finance
6 1056 (23.15%) ITIL
7 893 (19.58%) Microsoft Office
8 824 (18.07%) Windows Server
9 740 (16.22%) SQL Server
10 650 (14.25%) Windows 7
11 611 (13.40%) VMware
12 553 (12.12%) Linux
13 535 (11.73%) MS Exchange
14 514 (11.27%) Citrix
15 476 (10.44%) Unix
16 463 (10.15%) Oracle
17 442 (9.69%) SLA
18 437 (9.58%) Analytical Skills
19 429 (9.41%) Office 365
20 420 (9.21%) Windows Server 2012
20 420 (9.21%) Windows Server 2008
21 418 (9.16%) Degree
22 362 (7.94%) VMware Infrastructure
23 350 (7.67%) Windows 10
24 347 (7.61%) Banking
25 333 (7.30%) TCP/IP
26 331 (7.26%) LAN
27 307 (6.73%) Cisco
28 305 (6.69%) .NET
28 305 (6.69%) Firewall

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 535 (11.73%) MS Exchange
2 297 (6.51%) SharePoint
3 251 (5.50%) IIS
4 199 (4.36%) Exchange Server 2010
5 121 (2.65%) Tomcat
6 119 (2.61%) Apache
7 76 (1.67%) Exchange Server 2013
8 66 (1.45%) Blackberry Enterprise Server
9 60 (1.32%) Skype for Business
10 57 (1.25%) JBoss
11 54 (1.18%) Exchange Server 2007
12 43 (0.94%) WebSphere
13 38 (0.83%) Confluence
14 36 (0.79%) BizTalk Server
15 34 (0.75%) CMS
16 28 (0.61%) IBM Notes
17 19 (0.42%) Exchange Server 2003
18 17 (0.37%) WebLogic
19 15 (0.33%) SharePoint 2013
20 14 (0.31%) Site Server
Applications
1 893 (19.58%) Microsoft Office
2 257 (5.63%) Microsoft Excel
3 85 (1.86%) Microsoft PowerPoint
4 32 (0.70%) MS Visio
5 11 (0.24%) Acrobat
5 11 (0.24%) Photoshop
5 11 (0.24%) Spreadsheet
6 10 (0.22%) Adobe Creative Suite
7 8 (0.18%) Adobe Illustrator
8 7 (0.15%) InDesign
9 5 (0.11%) Adobe Captivate
9 5 (0.11%) AutoCAD
9 5 (0.11%) Microsoft Project
10 4 (0.088%) Camtasia
10 4 (0.088%) Vectorworks
11 2 (0.044%) HipChat
11 2 (0.044%) Pro/ENGINEER
11 2 (0.044%) PTC Creo
11 2 (0.044%) Revit
12 1 (0.022%) Windchill
Business Applications
1 125 (2.74%) Dynamics CRM
2 65 (1.43%) Dynamics AX
3 52 (1.14%) Maximo
4 49 (1.07%) Aligne
5 41 (0.90%) Dynamics NAV
6 38 (0.83%) Oracle EBS
7 37 (0.81%) ION MarketView
8 35 (0.77%) SAP MM
9 33 (0.72%) Unit4 Business World
10 25 (0.55%) SAP FI
11 22 (0.48%) SAP CO
12 21 (0.46%) SAP FI/CO
13 20 (0.44%) SAP CRM
14 19 (0.42%) Oracle EBS R12
15 17 (0.37%) SAP BPC
16 16 (0.35%) SAP SD
17 14 (0.31%) Northgate Housing
17 14 (0.31%) Oracle 11i
17 14 (0.31%) Oracle Payroll
18 13 (0.29%) Oracle HRMS
Cloud Services
1 429 (9.41%) Office 365
2 155 (3.40%) Microsoft Azure
3 123 (2.70%) SaaS
4 86 (1.89%) Amazon AWS
5 42 (0.92%) Cloud Computing
6 26 (0.57%) G Suite
7 17 (0.37%) IaaS
8 13 (0.29%) Adobe Creative Cloud
9 12 (0.26%) Mimecast
10 11 (0.24%) OneDrive
10 11 (0.24%) PaaS
11 10 (0.22%) Azure Active Directory
12 7 (0.15%) iPaaS
12 7 (0.15%) Virtual Private Cloud
13 5 (0.11%) GitHub
13 5 (0.11%) SuccessFactors
14 4 (0.088%) Dropbox
14 4 (0.088%) Veeva
15 3 (0.066%) AWS CloudFormation
15 3 (0.066%) Google Drive
Communications & Networking
1 333 (7.30%) TCP/IP
2 331 (7.26%) LAN
3 305 (6.69%) Firewall
4 285 (6.25%) DNS
5 277 (6.07%) WAN
6 233 (5.11%) DHCP
7 157 (3.44%) VPN
8 141 (3.09%) SAN
9 139 (3.05%) VoIP
10 138 (3.03%) Internet
11 107 (2.35%) VLAN
12 69 (1.51%) Wi-Fi
13 68 (1.49%) Wireless
14 53 (1.16%) Network Security
14 53 (1.16%) Remote Desktop
15 51 (1.12%) Skype
16 48 (1.05%) NAS
17 37 (0.81%) FTP
18 34 (0.75%) IP Telephony
19 33 (0.72%) Cisco ASA
Database & Business Intelligence
1 740 (16.22%) SQL Server
2 164 (3.60%) SQL Server Reporting Services
3 113 (2.48%) SQL Server 2008
4 110 (2.41%) MySQL
5 105 (2.30%) SQL Server Integration Services
6 78 (1.71%) Oracle Database
6 78 (1.71%) Relational Database
7 77 (1.69%) Crystal Reports
8 64 (1.40%) SQL Server Analysis Services
9 63 (1.38%) Data Warehouse
10 55 (1.21%) BusinessObjects
11 52 (1.14%) SQL Server 2005
12 48 (1.05%) SQL Server 2012
13 28 (0.61%) MS Access
13 28 (0.61%) Oracle Reports
14 27 (0.59%) SAP BW
15 22 (0.48%) DB2
15 22 (0.48%) RDBMS
16 19 (0.42%) Power BI
17 17 (0.37%) SQL Server 2014
Development Applications
1 97 (2.13%) JIRA
2 28 (0.61%) Jenkins
3 19 (0.42%) Subversion
3 19 (0.42%) Team Foundation Server
4 17 (0.37%) Oracle Forms
4 17 (0.37%) Visual Studio
5 10 (0.22%) SoapUI
5 10 (0.22%) SQL Server Management Studio (SSMS)
6 8 (0.18%) Atlassian Bamboo
6 8 (0.18%) Maven
6 8 (0.18%) PowerBuilder
6 8 (0.18%) Talend Open Studio
7 7 (0.15%) MSI
7 7 (0.15%) Octopus Deploy
7 7 (0.15%) TeamCity
8 6 (0.13%) Oracle APEX
8 6 (0.13%) Selenium
8 6 (0.13%) Toad
9 5 (0.11%) Ant
9 5 (0.11%) MSBuild
General
1 1092 (23.94%) Finance
2 347 (7.61%) Banking
3 287 (6.29%) Retail
4 190 (4.17%) Legal
5 189 (4.14%) Front Office
6 160 (3.51%) Law
7 133 (2.92%) Investment Banking
8 123 (2.70%) Manufacturing
9 110 (2.41%) Back Office
10 102 (2.24%) Telecoms
11 93 (2.04%) Marketing
12 86 (1.89%) Retail Banking
13 55 (1.21%) Advertising
14 42 (0.92%) French Language
14 42 (0.92%) Games
15 41 (0.90%) Electronics
16 37 (0.81%) German Language
17 36 (0.79%) Billing
18 34 (0.75%) Financial Institution
19 31 (0.68%) Publishing
Libraries, Frameworks & Software Standards
1 305 (6.69%) .NET
2 145 (3.18%) HTML
3 132 (2.89%) XML
4 94 (2.06%) Web Services
5 92 (2.02%) CSS
6 75 (1.64%) FIX Protocol
7 72 (1.58%) ASP.NET
8 41 (0.90%) J2EE
9 38 (0.83%) jQuery
10 36 (0.79%) EDI
11 34 (0.75%) Middleware
12 32 (0.70%) HTML5
13 31 (0.68%) SOAP
14 26 (0.57%) ASP.NET MVC
15 24 (0.53%) XSLT
16 21 (0.46%) MDX
17 19 (0.42%) ASP.NET MVC 5
17 19 (0.42%) Twitter Bootstrap
18 18 (0.39%) JSON
18 18 (0.39%) JSP
Miscellaneous
1 437 (9.58%) Analytical Skills
2 180 (3.95%) Computer Science
3 127 (2.78%) Blackberry
4 105 (2.30%) Management Information System
5 97 (2.13%) Driving Licence
6 91 (2.00%) Foreign Exchange (FX)
7 74 (1.62%) iPad
8 73 (1.60%) Smartphone
9 68 (1.49%) Data Centre
10 56 (1.23%) Equities
11 54 (1.18%) Hedge funds
12 53 (1.16%) iPhone
12 53 (1.16%) Video Conferencing
13 51 (1.12%) Enterprise Software
14 48 (1.05%) SWIFT
15 47 (1.03%) Fixed Income
16 46 (1.01%) User Experience
17 41 (0.90%) Derivative
18 40 (0.88%) Clustering
19 37 (0.81%) Client/Server
Operating Systems
1 2238 (49.07%) Windows
2 824 (18.07%) Windows Server
3 650 (14.25%) Windows 7
4 553 (12.12%) Linux
5 476 (10.44%) Unix
6 420 (9.21%) Windows Server 2008
6 420 (9.21%) Windows Server 2012
7 350 (7.67%) Windows 10
8 195 (4.28%) Windows 8
9 157 (3.44%) Android
10 126 (2.76%) Windows XP
11 124 (2.72%) Apple iOS
12 103 (2.26%) Windows Server 2003
13 88 (1.93%) Mac OS X
14 62 (1.36%) Red Hat Enterprise Linux
15 40 (0.88%) Solaris
16 38 (0.83%) Mac OS
17 27 (0.59%) AIX
18 16 (0.35%) Windows Vista
19 15 (0.33%) CentOS
Processes & Methodologies
1 1056 (23.15%) ITIL
2 295 (6.47%) CRM
3 269 (5.90%) ERP
4 232 (5.09%) Problem Management
5 199 (4.36%) Incident Management
6 196 (4.30%) Asset Management
7 183 (4.01%) Change Management
8 178 (3.90%) Agile Software Development
9 175 (3.84%) Business Intelligence
10 165 (3.62%) Service Delivery
11 162 (3.55%) Project Management
11 162 (3.55%) Service Management
12 135 (2.96%) Process Improvement
13 128 (2.81%) Mentoring
14 124 (2.72%) E-Commerce
15 119 (2.61%) Root Cause Analysis
16 103 (2.26%) Time Management
17 95 (2.08%) ETL
18 94 (2.06%) Workflow
19 93 (2.04%) ITIL V3
Programming Languages
1 1639 (35.94%) SQL
2 272 (5.96%) Java
3 215 (4.71%) PowerShell
4 189 (4.14%) C#
5 147 (3.22%) T-SQL
6 128 (2.81%) JavaScript
7 102 (2.24%) Shell Script
8 99 (2.17%) VBA
9 84 (1.84%) Python
10 78 (1.71%) VB
11 74 (1.62%) PL/SQL
12 72 (1.58%) Perl
13 71 (1.56%) Bash Shell
14 53 (1.16%) PHP
15 35 (0.77%) C++
16 32 (0.70%) C
17 31 (0.68%) VBScript
18 25 (0.55%) VB.NET
19 21 (0.46%) RPG
20 14 (0.31%) Tcl
Qualifications
1 418 (9.16%) Degree
2 229 (5.02%) Microsoft Certification
3 134 (2.94%) Cisco Certification
4 129 (2.83%) CCNA
5 128 (2.81%) MCP
6 117 (2.57%) ITIL Certification
7 103 (2.26%) MCSE
8 73 (1.60%) Computer Science Degree
9 63 (1.38%) MCSA
10 62 (1.36%) Security Cleared
11 46 (1.01%) A+ Certification
12 40 (0.88%) ITIL Foundation Certificate
12 40 (0.88%) SC Cleared
13 36 (0.79%) VMware Certified Professional (VCP)
14 27 (0.59%) MCITP
14 27 (0.59%) MCTS
15 25 (0.55%) MCDST
16 19 (0.42%) CCNP
17 17 (0.37%) PMI Certification
18 11 (0.24%) MOS
Quality Assurance & Compliance
1 442 (9.69%) SLA
2 65 (1.43%) QA
3 36 (0.79%) Data Quality
4 25 (0.55%) ISO/IEC 27001
5 19 (0.42%) ISO/IEC 20000
6 16 (0.35%) PMO
7 13 (0.29%) BS25999
8 12 (0.26%) ISO 9001
9 10 (0.22%) GxP
10 9 (0.20%) Sarbanes-Oxley
11 8 (0.18%) PCI DSS
11 8 (0.18%) Solvency II
12 4 (0.088%) ISO 14001
13 3 (0.066%) MiFID
13 3 (0.066%) SEPA
14 2 (0.044%) Basel II
14 2 (0.044%) Basel III
14 2 (0.044%) DICOM
14 2 (0.044%) EMIR
15 1 (0.022%) HL7
System Software
1 1411 (30.94%) Active Directory
2 362 (7.94%) VMware Infrastructure
3 177 (3.88%) Hyper-V
4 124 (2.72%) XenApp
5 93 (2.04%) vSphere
6 62 (1.36%) Terminal Services
7 56 (1.23%) XenDesktop
8 46 (1.01%) VMware ESXi
9 45 (0.99%) Virtual Desktop
10 32 (0.70%) XenServer
11 30 (0.66%) VMware Workstation
12 20 (0.44%) Microsoft App-V
13 18 (0.39%) Virtual Machines
14 14 (0.31%) KVM
14 14 (0.31%) Virtual Servers
15 11 (0.24%) VMware Server
16 7 (0.15%) Terminal Server
17 6 (0.13%) Microsoft Virtual Server
18 5 (0.11%) DFS Replication
18 5 (0.11%) Samba
Systems Management
1 228 (5.00%) SCCM
2 78 (1.71%) WSUS
3 44 (0.96%) Control-M
4 42 (0.92%) Backup Exec
5 34 (0.75%) Puppet
6 32 (0.70%) SCOM
7 29 (0.64%) Ansible
8 26 (0.57%) Nagios
9 25 (0.55%) Norton AntiVirus
10 23 (0.50%) Opscode Chef
11 22 (0.48%) vCenter Server
12 18 (0.39%) ITRS Geneos
12 18 (0.39%) Tivoli
13 16 (0.35%) Microsoft Intune
14 15 (0.33%) ZABBIX
15 14 (0.31%) AirWatch
15 14 (0.31%) OpenView
15 14 (0.31%) Opsview
15 14 (0.31%) ServiceCenter
16 11 (0.24%) Microsoft Clustering
Vendors
1 1731 (37.95%) Microsoft
2 611 (13.40%) VMware
3 514 (11.27%) Citrix
4 463 (10.15%) Oracle
5 307 (6.73%) Cisco
6 198 (4.34%) SAP
7 163 (3.57%) Apple
8 141 (3.09%) HP
9 101 (2.21%) IBM
10 76 (1.67%) iManage
11 74 (1.62%) NetApp
12 72 (1.58%) Splunk
13 68 (1.49%) Symantec
14 65 (1.43%) Salesforce.com
15 64 (1.40%) Remedy
16 61 (1.34%) Bloomberg
16 61 (1.34%) Infor
17 60 (1.32%) Dell
18 59 (1.29%) Red Hat
19 56 (1.23%) Avaya
London
Robert Half
Salary: £20000 - £25000 per annum
Posted: 11 hours ago
Ipswich, Suffolk
HAYS INFORMATION TECHNOLOGY
Salary: £15000.00 - £18000.00 per annum
Posted: 20 hours ago
City, London
JM
Salary: £25000 - £30000 per annum + Benefits and Bonus Package
Posted: 13 hours ago
Tamworth, Staffordshire
Robert Walters
Salary: £20000 - £24000 per annum
Posted: Yesterday
London
Burns Sheehan
Salary: £25000 - £35000 per annum
Posted: 12 hours ago
Reading, Berkshire
McGregor Boyall
Salary: £45000 - £50000 per annum
Posted: 11 hours ago
City, London
Harrington Starr
Salary: £35000 - £60000 per annum + Bonus + Benefits + Training
Posted: 10 hours ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £23000.00 per annum
Posted: Yesterday
City, London
Ashdown IT
Salary: £23000 per annum
Posted: 16 hours ago
Solihull, West Midlands (County)
Senitor Associates
Salary: £18000 - £25000 per annum + Great Company + Bonus
Posted: 19 hours ago
Cornwall
Modis International
Salary: £40000.00 - £45000.00 per annum + Benefits package
Posted: Yesterday
Reading, Berkshire
Spectrum IT Recruitment (South) Ltd
Salary: £40000 - £48000 per annum + Benefits
Posted: Yesterday
Nottingham, Nottinghamshire
Modis International
Salary: £40000.00 - £45000.00 per annum + Benefits package
Posted: Yesterday
London
ReThink Recruitment
Salary: £27000 - £30000 per annum + Benefits
Posted: 12 hours ago
Watford, Hertfordshire
Harvey Nash plc
Salary: £25000 - £30000 per annum + attractive package
Posted: Yesterday
City, London
Harrington Starr
Salary: £55000 - £65000 per annum + Bonus + Benefits + Training
Posted: 10 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £26500 per annum + benefits
Posted: 18 hours ago
Luton, Bedfordshire
Actis Recruitment.
Salary: From £22,000 to £28,000 per annum + share option scheme + benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Burns Sheehan
Salary: £35000 - £45000 per annum + package
Posted: 19 hours ago
City, London
Salt
Salary: £30000 - £35000 per annum + benefits
Posted: Yesterday
Central London / West End
Latcom Ltd
Salary: From £55,000 to £65,000 per annum
Posted: 12 hours ago
Newbury, Berkshire
Stott & May
Salary: £25000 - £30000 per annum + 10% shift bonus & benefits
Posted: Yesterday
Hertfordshire
CDI Anders Elite Ltd
Salary: £35000.00 - £45000.00 per annum
Posted: Yesterday
City, London
Harris Global
Salary: Up to £60,000 per annum plus excellent benefits
Posted: 17 hours ago
West London
Quant Capital
Salary: Up to £36,000 per annum Pension
Posted: 14 hours ago
City, London
Harrington Starr
Salary: £35000 - £55000 per annum + Bonus + Benefits + Training
Posted: 10 hours ago
London
Ashdown IT
Salary: £35000 per annum
Posted: Yesterday
City, London
Harrington Starr
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 10 hours ago
Warrington, Cheshire
Spring Technology
Posted: Yesterday
City, London
Harrington Starr
Salary: £40000 - £50000 per annum + Bonus + Benefits + Training
Posted: 10 hours ago