Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,750 per year, according to job vacancies posted during the 6 months leading to 2 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Mar 2026
Same period 2025 Same period 2024
Rank 125 186 155
Rank change year-on-year +61 -31 +93
Permanent jobs requiring a Support Analyst 1,036 690 1,310
As % of all permanent jobs in England 1.67% 1.66% 1.89%
As % of the Job Titles category 1.83% 1.82% 2.00%
Number of salaries quoted 799 471 1,128
10th Percentile £26,000 £25,500 £24,750
25th Percentile £29,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,750 £40,000 £36,500
Median % change year-on-year -15.63% +9.59% +8.96%
75th Percentile £42,500 £52,500 £47,500
90th Percentile £53,750 £67,500 £57,500
UK median annual salary £34,000 £40,000 £37,500
% change year-on-year -15.00% +6.67% +13.08%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 56,757 37,915 65,624
% of permanent jobs with a recognized job title 91.55% 91.02% 94.54%
Number of salaries quoted 36,688 20,803 52,147
10th Percentile £29,750 £32,500 £28,843
25th Percentile £38,750 £45,000 £39,500
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -9.97%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £93,750
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 2 March 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 2 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +84 266 £33,000 -5.71% 45
London +2 261 £41,222 -17.56% 33
Midlands +64 168 £30,750 - 24
North of England +21 165 £32,750 +0.77% 18
South West +47 108 £32,500 +4.00% 12
West Midlands +52 97 £35,000 +4.48% 13
Yorkshire +6 91 £27,750 -20.71% 10
East Midlands +10 71 £27,000 +3.85% 10
East of England +34 66 £30,000 -7.69% 15
North West +4 60 £35,221 +17.40% 8
North East -1 14 £43,500 +24.29%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 2 March 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 366 (35.33%) Microsoft
2 339 (32.72%) Windows
3 330 (31.85%) Problem-Solving
4 260 (25.10%) Microsoft 365
5 243 (23.46%) Customer Service
6 234 (22.59%) SQL
7 222 (21.43%) ITIL
8 219 (21.14%) Active Directory
9 178 (17.18%) Azure
10 141 (13.61%) Microsoft Office
11 139 (13.42%) Degree
12 124 (11.97%) ERP
13 115 (11.10%) Continuous Improvement
14 109 (10.52%) ITSM
15 108 (10.42%) Entra ID
16 93 (8.98%) Microsoft Intune
17 83 (8.01%) Microsoft Excel
17 83 (8.01%) Windows Server
18 82 (7.92%) Windows 10
19 79 (7.63%) Power Platform
20 78 (7.53%) Change Management
20 78 (7.53%) JIRA
21 76 (7.34%) Microsoft Exchange
22 74 (7.14%) Process Improvement
23 73 (7.05%) SharePoint
24 72 (6.95%) SQL Server
25 70 (6.76%) Service Management
26 68 (6.56%) DNS
27 64 (6.18%) Business Intelligence
28 62 (5.98%) DHCP

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 76 (7.34%) Microsoft Exchange
2 73 (7.05%) SharePoint
3 18 (1.74%) Confluence
4 9 (0.87%) Skype for Business
5 6 (0.58%) IIS
6 3 (0.29%) CMS
7 2 (0.19%) Tomcat
8 1 (0.097%) Appian
8 1 (0.097%) Moodle
8 1 (0.097%) Umbraco
Applications
1 141 (13.61%) Microsoft Office
2 83 (8.01%) Microsoft Excel
3 38 (3.67%) Microsoft PowerPoint
4 12 (1.16%) Spreadsheet
5 3 (0.29%) MS Visio
6 1 (0.097%) Acrobat
6 1 (0.097%) AutoCAD
6 1 (0.097%) Photoshop
Business Applications
1 21 (2.03%) Dynamics CRM
2 17 (1.64%) Endur
3 15 (1.45%) NEC Housing
4 14 (1.35%) NetSuite
5 12 (1.16%) Dynamics AX
5 12 (1.16%) Visualfiles
6 9 (0.87%) Magento
6 9 (0.87%) Shopify
7 8 (0.77%) Dynamics NAV
7 8 (0.77%) Unit4 Business World
8 7 (0.68%) SAP S/4HANA
9 6 (0.58%) SAP HR
9 6 (0.58%) SAP Payroll
10 5 (0.48%) Elite 3E
10 5 (0.48%) Fidessa
11 3 (0.29%) Dynamics GP
11 3 (0.29%) SAP Business ByDesign
12 2 (0.19%) Oracle General Ledger
12 2 (0.19%) Oracle Payables
12 2 (0.19%) Oracle Receivables
Cloud Services
1 260 (25.10%) Microsoft 365
2 178 (17.18%) Azure
3 108 (10.42%) Entra ID
4 79 (7.63%) Power Platform
5 46 (4.44%) SaaS
6 40 (3.86%) Dynamics 365
7 28 (2.70%) OneDrive
8 24 (2.32%) Power Automate
9 21 (2.03%) AWS
10 14 (1.35%) PowerApps
11 12 (1.16%) Google Workspace
12 10 (0.97%) dbt
13 8 (0.77%) Boomi
13 8 (0.77%) iPaaS
13 8 (0.77%) Workato
14 6 (0.58%) ClickUp
14 6 (0.58%) OCI
15 5 (0.48%) Azure DevOps
15 5 (0.48%) Azure Monitor
16 4 (0.39%) PaaS
Communications & Networking
1 68 (6.56%) DNS
2 62 (5.98%) DHCP
3 60 (5.79%) Firewall
4 49 (4.73%) VPN
5 44 (4.25%) TCP/IP
6 27 (2.61%) Remote Desktop
7 16 (1.54%) Wireless
8 15 (1.45%) Wi-Fi
9 14 (1.35%) WebEx
10 13 (1.25%) WAN
11 12 (1.16%) Broadband
11 12 (1.16%) LAN
11 12 (1.16%) Unified Communications
11 12 (1.16%) WinSCP
12 9 (0.87%) Skype
12 9 (0.87%) VLAN
12 9 (0.87%) VoIP
13 8 (0.77%) Internet
14 7 (0.68%) 4G
14 7 (0.68%) MPLS
Database & Business Intelligence
1 72 (6.95%) SQL Server
2 59 (5.69%) Power BI
3 25 (2.41%) Relational Database
4 15 (1.45%) Oracle Reports
5 13 (1.25%) Metabase
5 13 (1.25%) SQL Server Reporting Services
6 12 (1.16%) SQL Server Integration Services
7 10 (0.97%) Data Warehouse
8 7 (0.68%) PostgreSQL
9 4 (0.39%) MySQL
10 3 (0.29%) Azure SQL Database
10 3 (0.29%) DB2
11 1 (0.097%) BusinessObjects
11 1 (0.097%) Crystal Reports
11 1 (0.097%) Oracle Database
11 1 (0.097%) Power Query
Development Applications
1 78 (7.53%) JIRA
2 18 (1.74%) Git
3 13 (1.25%) Visual Studio
4 7 (0.68%) Bitbucket
5 4 (0.39%) LabVIEW
6 2 (0.19%) Rational Rhapsody
7 1 (0.097%) SQL Server Management Studio (SSMS)
General
1 450 (43.44%) Social Skills
2 168 (16.22%) Analytical Skills
3 166 (16.02%) Finance
4 90 (8.69%) Law
5 62 (5.98%) Manufacturing
5 62 (5.98%) Organisational Skills
6 59 (5.69%) Retail
7 58 (5.60%) Legal
8 51 (4.92%) Telecoms
9 30 (2.90%) Advertising
10 21 (2.03%) Documentation Skills
11 20 (1.93%) Marketing
12 14 (1.35%) Automotive
12 14 (1.35%) Back Office
12 14 (1.35%) Banking
13 5 (0.48%) Agriculture
13 5 (0.48%) Front Office
13 5 (0.48%) Publishing
14 4 (0.39%) Aviation
14 4 (0.39%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 17 (1.64%) .NET
2 14 (1.35%) Middleware
3 10 (0.97%) Web Services
4 8 (0.77%) CSS
4 8 (0.77%) FIX Protocol
4 8 (0.77%) HTML
4 8 (0.77%) REST
4 8 (0.77%) SOAP
5 4 (0.39%) Oracle Fusion
5 4 (0.39%) React
5 4 (0.39%) Software Packaging
6 3 (0.29%) EDI
6 3 (0.29%) Lightning Web Components
7 2 (0.19%) JSON
7 2 (0.19%) XML
8 1 (0.097%) Elastic Stack
8 1 (0.097%) jQuery
8 1 (0.097%) MFC
8 1 (0.097%) SAP CAF
Miscellaneous
1 103 (9.94%) Onboarding
2 79 (7.63%) Driving Licence
3 46 (4.44%) Management Information System
4 42 (4.05%) Video Conferencing
5 32 (3.09%) Enterprise Software
6 22 (2.12%) NHS
7 20 (1.93%) Self-Motivation
8 15 (1.45%) Renewable Energy
9 14 (1.35%) Analytical Mindset
10 11 (1.06%) Low-Code
11 8 (0.77%) Client/Server
11 8 (0.77%) EPoS
11 8 (0.77%) Mobile App
12 7 (0.68%) IoT
13 6 (0.58%) iPhone
13 6 (0.58%) Reference Data
14 5 (0.48%) Data Centre
14 5 (0.48%) Data Protection Act
14 5 (0.48%) Housing Association
15 4 (0.39%) Microsoft Licensing
Operating Systems
1 339 (32.72%) Windows
2 83 (8.01%) Windows Server
3 82 (7.92%) Windows 10
4 42 (4.05%) Linux
5 37 (3.57%) Mac OS
6 34 (3.28%) Android
7 33 (3.19%) Apple iOS
8 10 (0.97%) Unix
9 8 (0.77%) Windows Server 2019
10 4 (0.39%) Mac OS X
11 3 (0.29%) Windows Server 2016
12 2 (0.19%) Solaris
12 2 (0.19%) Ubuntu
12 2 (0.19%) Windows Server 2012
13 1 (0.097%) AIX
13 1 (0.097%) Windows 7
13 1 (0.097%) Windows Server 2003
13 1 (0.097%) Windows Server 2008
Processes & Methodologies
1 330 (31.85%) Problem-Solving
2 243 (23.46%) Customer Service
3 222 (21.43%) ITIL
4 124 (11.97%) ERP
5 115 (11.10%) Continuous Improvement
6 109 (10.52%) ITSM
7 78 (7.53%) Change Management
8 74 (7.14%) Process Improvement
9 70 (6.76%) Service Management
10 64 (6.18%) Business Intelligence
11 54 (5.21%) CRM
12 46 (4.44%) Cybersecurity
13 41 (3.96%) Computer Science
13 41 (3.96%) Mentoring
14 38 (3.67%) Data Management
15 37 (3.57%) User Experience
16 36 (3.47%) Data Analysis
17 35 (3.38%) Incident Management
18 33 (3.19%) Root Cause Analysis
19 32 (3.09%) Asset Management
Programming Languages
1 234 (22.59%) SQL
2 35 (3.38%) PowerShell
3 33 (3.19%) T-SQL
4 28 (2.70%) C#
4 28 (2.70%) Python
5 12 (1.16%) VB.NET
6 8 (0.77%) Java
7 6 (0.58%) JavaScript
8 5 (0.48%) Data Analysis Expressions
8 5 (0.48%) Kusto Query Language
8 5 (0.48%) VBA
9 4 (0.39%) Delphi
9 4 (0.39%) Pascal
9 4 (0.39%) PHP
10 3 (0.29%) Apex Code
10 3 (0.29%) Bash
10 3 (0.29%) PL/SQL
11 2 (0.19%) VB
12 1 (0.097%) R
12 1 (0.097%) VBScript
Qualifications
1 139 (13.42%) Degree
2 41 (3.96%) Security Cleared
3 32 (3.09%) A+ Certification
4 31 (2.99%) Microsoft Certification
5 26 (2.51%) SC Cleared
6 19 (1.83%) Computer Science Degree
7 17 (1.64%) Microsoft Certified Professional
8 14 (1.35%) ITIL Foundation Certificate
9 10 (0.97%) ITIL Certification
10 9 (0.87%) DBS Check
11 7 (0.68%) CCNA
11 7 (0.68%) Cisco Certification
11 7 (0.68%) Network+ Certification
12 6 (0.58%) DV Cleared
12 6 (0.58%) HNC
13 5 (0.48%) MCSA
14 4 (0.39%) BPSS Clearance
14 4 (0.39%) Master's Degree
14 4 (0.39%) MCSE
15 3 (0.29%) CTC Cleared
Quality Assurance & Compliance
1 60 (5.79%) SLA
2 18 (1.74%) QA
3 12 (1.16%) ISO/IEC 27001
4 10 (0.97%) Cyber Essentials
5 5 (0.48%) Cyber Essentials PLUS
5 5 (0.48%) Data Quality
6 4 (0.39%) Accessibility
6 4 (0.39%) Actionable Recommendations
6 4 (0.39%) GDPR
7 1 (0.097%) PCI DSS
System Software
1 219 (21.14%) Active Directory
2 26 (2.51%) VMware Infrastructure
3 14 (1.35%) Hyper-V
4 7 (0.68%) Virtual Desktop
5 5 (0.48%) Virtual Machines
6 2 (0.19%) BitLocker
6 2 (0.19%) Docker
6 2 (0.19%) XenApp
7 1 (0.097%) vSphere
Systems Management
1 93 (8.98%) Microsoft Intune
2 16 (1.54%) SCCM
3 9 (0.87%) Grafana
4 7 (0.68%) Control-M
4 7 (0.68%) Kubernetes
4 7 (0.68%) Prometheus
5 4 (0.39%) Jamf Pro
6 2 (0.19%) Single Sign-On
7 1 (0.097%) AirWatch
7 1 (0.097%) EMC NetWorker
7 1 (0.097%) SCOM
7 1 (0.097%) Symantec Endpoint Protection
7 1 (0.097%) Terraform
Vendors
1 366 (35.33%) Microsoft
2 37 (3.57%) ServiceNow
3 30 (2.90%) VMware
4 25 (2.41%) Oracle
5 23 (2.22%) SAP
6 16 (1.54%) Cisco
7 15 (1.45%) Salesforce
8 14 (1.35%) Apple
8 14 (1.35%) Google
9 12 (1.16%) CheckPoint
9 12 (1.16%) Palo Alto
10 11 (1.06%) ConnectWise
10 11 (1.06%) HubSpot
10 11 (1.06%) Northgate
11 10 (0.97%) Polycom
11 10 (0.97%) Sage
12 8 (0.77%) Epicor
12 8 (0.77%) Intapp
12 8 (0.77%) WooCommerce
13 7 (0.68%) Starlink