Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 9 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 Feb 2026
Same period 2025 Same period 2024
Rank 129 193 157
Rank change year-on-year +64 -36 +80
Permanent jobs requiring a Support Analyst 996 693 1,287
As % of all permanent jobs in England 1.73% 1.53% 1.95%
As % of the Job Titles category 1.90% 1.67% 2.05%
Number of salaries quoted 773 422 1,114
10th Percentile £26,000 £26,500 £24,750
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,000 £40,000 £36,250
Median % change year-on-year -17.50% +10.34% +6.62%
75th Percentile £40,250 £53,438 £47,500
90th Percentile £53,750 £67,500 £57,500
UK median annual salary £33,500 £40,000 £36,500
% change year-on-year -16.25% +9.59% +7.35%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 52,556 41,579 62,665
% of permanent jobs with a recognized job title 91.14% 91.63% 94.80%
Number of salaries quoted 33,580 21,720 50,036
10th Percentile £29,000 £33,500 £29,000
25th Percentile £37,626 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -11.29%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 9 February 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 9 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +84 255 £32,750 -6.43% 47
London +2 255 £40,000 -20.00% 24
Midlands +69 155 £30,000 -10.45% 15
North of England +38 152 £31,250 -9.42% 20
South West +53 109 £32,500 +3.17% 20
West Midlands +58 88 £35,000 +2.94% 6
Yorkshire +13 81 £26,450 -27.53% 15
East of England +54 68 £28,000 -13.85% 14
East Midlands +29 67 £27,500 -15.38% 9
North West +14 57 £35,000 +7.69% 4
North East +9 14 £31,500 -10.00% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 9 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 370 (37.15%) Microsoft
2 334 (33.53%) Problem-Solving
3 327 (32.83%) Windows
4 261 (26.20%) Customer Service
5 250 (25.10%) Microsoft 365
6 233 (23.39%) SQL
7 216 (21.69%) Active Directory
8 213 (21.39%) ITIL
9 164 (16.47%) Azure
10 146 (14.66%) Microsoft Office
11 131 (13.15%) Degree
12 104 (10.44%) ITSM
13 103 (10.34%) Entra ID
14 102 (10.24%) ERP
15 100 (10.04%) Continuous Improvement
16 95 (9.54%) Microsoft Intune
17 94 (9.44%) Microsoft Excel
18 89 (8.94%) Windows Server
19 84 (8.43%) Power Platform
20 78 (7.83%) Change Management
21 77 (7.73%) Windows 10
22 76 (7.63%) JIRA
23 71 (7.13%) Service Management
24 70 (7.03%) Process Improvement
25 69 (6.93%) SLA
26 68 (6.83%) DNS
27 67 (6.73%) SharePoint
28 66 (6.63%) SQL Server
29 65 (6.53%) Business Intelligence
29 65 (6.53%) Firewall

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 67 (6.73%) SharePoint
2 63 (6.33%) Microsoft Exchange
3 21 (2.11%) Confluence
4 12 (1.20%) Skype for Business
5 7 (0.70%) IIS
6 1 (0.10%) Appian
6 1 (0.10%) CMS
6 1 (0.10%) Moodle
6 1 (0.10%) Tomcat
6 1 (0.10%) Umbraco
Applications
1 146 (14.66%) Microsoft Office
2 94 (9.44%) Microsoft Excel
3 44 (4.42%) Microsoft PowerPoint
4 15 (1.51%) Spreadsheet
5 4 (0.40%) MS Visio
6 1 (0.10%) Acrobat
6 1 (0.10%) AutoCAD
6 1 (0.10%) Photoshop
Business Applications
1 18 (1.81%) Dynamics CRM
2 15 (1.51%) Endur
2 15 (1.51%) NEC Housing
3 13 (1.31%) NetSuite
4 11 (1.10%) Dynamics AX
4 11 (1.10%) Visualfiles
5 8 (0.80%) Shopify
6 7 (0.70%) Dynamics NAV
6 7 (0.70%) Magento
7 6 (0.60%) SAP S/4HANA
8 5 (0.50%) Fidessa
8 5 (0.50%) SAP HR
8 5 (0.50%) SAP Payroll
9 3 (0.30%) Elite 3E
9 3 (0.30%) SAP Business ByDesign
10 1 (0.10%) Alphatax
10 1 (0.10%) EuroRunner
10 1 (0.10%) Q-Pulse
10 1 (0.10%) Sage 200
10 1 (0.10%) SAP EWM
Cloud Services
1 250 (25.10%) Microsoft 365
2 164 (16.47%) Azure
3 103 (10.34%) Entra ID
4 84 (8.43%) Power Platform
5 48 (4.82%) SaaS
6 39 (3.92%) Dynamics 365
7 26 (2.61%) OneDrive
8 23 (2.31%) AWS
9 21 (2.11%) Power Automate
10 14 (1.41%) PowerApps
11 12 (1.20%) Google Workspace
12 8 (0.80%) dbt
13 5 (0.50%) Azure Monitor
14 4 (0.40%) Azure DevOps
14 4 (0.40%) BigCommerce
14 4 (0.40%) OCI
15 3 (0.30%) Datadog
15 3 (0.30%) Mimecast
15 3 (0.30%) Oracle Service Cloud
16 2 (0.20%) PaaS
Communications & Networking
1 68 (6.83%) DNS
2 65 (6.53%) Firewall
3 62 (6.22%) DHCP
4 50 (5.02%) VPN
5 40 (4.02%) TCP/IP
6 26 (2.61%) LAN
6 26 (2.61%) Remote Desktop
7 23 (2.31%) WAN
7 23 (2.31%) Wireless
8 18 (1.81%) WebEx
9 14 (1.41%) Unified Communications
9 14 (1.41%) Wi-Fi
10 13 (1.31%) Internet
10 13 (1.31%) VoIP
11 12 (1.20%) Skype
11 12 (1.20%) WinSCP
12 11 (1.10%) Broadband
13 10 (1.00%) SD-WAN
14 9 (0.90%) VLAN
15 8 (0.80%) MPLS
Database & Business Intelligence
1 66 (6.63%) SQL Server
2 64 (6.43%) Power BI
3 25 (2.51%) Relational Database
4 17 (1.71%) Oracle Reports
5 11 (1.10%) MySQL
6 10 (1.00%) Metabase
7 9 (0.90%) SQL Server Integration Services
8 8 (0.80%) Data Warehouse
8 8 (0.80%) SQL Server Reporting Services
9 5 (0.50%) PostgreSQL
10 3 (0.30%) Azure SQL Database
10 3 (0.30%) Oracle Database
11 2 (0.20%) Crystal Reports
Development Applications
1 76 (7.63%) JIRA
2 18 (1.81%) Git
3 10 (1.00%) Visual Studio
4 7 (0.70%) Bitbucket
5 4 (0.40%) LabVIEW
6 2 (0.20%) Rational Rhapsody
General
1 467 (46.89%) Social Skills
2 167 (16.77%) Analytical Skills
3 143 (14.36%) Finance
4 97 (9.74%) Law
5 65 (6.53%) Organisational Skills
6 62 (6.22%) Manufacturing
7 58 (5.82%) Retail
8 54 (5.42%) Legal
9 51 (5.12%) Telecoms
10 31 (3.11%) Advertising
11 24 (2.41%) Marketing
12 15 (1.51%) Documentation Skills
13 14 (1.41%) Automotive
13 14 (1.41%) Back Office
14 12 (1.20%) Banking
15 7 (0.70%) Front Office
16 4 (0.40%) Aerospace
16 4 (0.40%) Inclusion and Diversity
16 4 (0.40%) Presentation Skills
16 4 (0.40%) Publishing
Libraries, Frameworks & Software Standards
1 14 (1.41%) .NET
2 12 (1.20%) HTML
2 12 (1.20%) Middleware
3 11 (1.10%) CSS
4 8 (0.80%) FIX Protocol
5 7 (0.70%) REST
5 7 (0.70%) SOAP
6 5 (0.50%) Lightning Web Components
7 4 (0.40%) Oracle Fusion
7 4 (0.40%) React
7 4 (0.40%) Software Packaging
8 3 (0.30%) LDAP
9 2 (0.20%) EDI
9 2 (0.20%) jQuery
9 2 (0.20%) JSON
9 2 (0.20%) XML
10 1 (0.10%) Elastic Stack
10 1 (0.10%) MFC
10 1 (0.10%) Web Services
Miscellaneous
1 97 (9.74%) Onboarding
2 66 (6.63%) Driving Licence
3 54 (5.42%) Management Information System
4 45 (4.52%) Video Conferencing
5 32 (3.21%) Enterprise Software
6 22 (2.21%) NHS
7 19 (1.91%) Self-Motivation
8 13 (1.31%) Renewable Energy
9 12 (1.20%) Analytical Mindset
10 10 (1.00%) Data Centre
11 9 (0.90%) EPoS
12 8 (0.80%) Client/Server
12 8 (0.80%) Mobile App
13 7 (0.70%) IoT
13 7 (0.70%) iPhone
13 7 (0.70%) Low-Code
14 6 (0.60%) Reference Data
15 4 (0.40%) e-Learning
15 4 (0.40%) FMCG
15 4 (0.40%) iPad
Operating Systems
1 327 (32.83%) Windows
2 89 (8.94%) Windows Server
3 77 (7.73%) Windows 10
4 40 (4.02%) Linux
5 39 (3.92%) Mac OS
6 34 (3.41%) Apple iOS
7 27 (2.71%) Android
8 14 (1.41%) Windows Server 2019
9 12 (1.20%) Unix
10 6 (0.60%) Mac OS X
10 6 (0.60%) Windows Server 2016
11 4 (0.40%) Solaris
12 2 (0.20%) Ubuntu
12 2 (0.20%) Windows Server 2012
13 1 (0.10%) AIX
13 1 (0.10%) Windows 7
13 1 (0.10%) Windows Server 2003
13 1 (0.10%) Windows Server 2008
Processes & Methodologies
1 334 (33.53%) Problem-Solving
2 261 (26.20%) Customer Service
3 213 (21.39%) ITIL
4 104 (10.44%) ITSM
5 102 (10.24%) ERP
6 100 (10.04%) Continuous Improvement
7 78 (7.83%) Change Management
8 71 (7.13%) Service Management
9 70 (7.03%) Process Improvement
10 65 (6.53%) Business Intelligence
11 46 (4.62%) CRM
12 45 (4.52%) Mentoring
13 44 (4.42%) Cybersecurity
14 40 (4.02%) Asset Management
14 40 (4.02%) User Experience
15 39 (3.92%) Data Analysis
16 37 (3.71%) Computer Science
17 36 (3.61%) Incident Management
18 34 (3.41%) Root Cause Analysis
19 33 (3.31%) Data Management
Programming Languages
1 233 (23.39%) SQL
2 35 (3.51%) PowerShell
3 32 (3.21%) T-SQL
4 28 (2.81%) Python
5 26 (2.61%) C#
6 9 (0.90%) VB.NET
7 8 (0.80%) Java
8 7 (0.70%) JavaScript
9 5 (0.50%) Data Analysis Expressions
9 5 (0.50%) Kusto Query Language
9 5 (0.50%) VB
9 5 (0.50%) VBA
10 3 (0.30%) Apex Code
10 3 (0.30%) Bash
11 2 (0.20%) Shell Script
12 1 (0.10%) Delphi
12 1 (0.10%) Pascal
12 1 (0.10%) PHP
12 1 (0.10%) R
12 1 (0.10%) VBScript
Qualifications
1 131 (13.15%) Degree
2 40 (4.02%) Security Cleared
3 34 (3.41%) Microsoft Certification
4 30 (3.01%) SC Cleared
5 29 (2.91%) A+ Certification
6 19 (1.91%) Computer Science Degree
7 17 (1.71%) Microsoft Certified Professional
8 16 (1.61%) ITIL Foundation Certificate
9 15 (1.51%) DBS Check
10 11 (1.10%) ITIL Certification
11 9 (0.90%) CCNA
11 9 (0.90%) Cisco Certification
12 8 (0.80%) Network+ Certification
13 6 (0.60%) MCSA
14 4 (0.40%) BPSS Clearance
14 4 (0.40%) DV Cleared
14 4 (0.40%) HNC
14 4 (0.40%) Master's Degree
14 4 (0.40%) MCSE
15 3 (0.30%) Azure Certification
Quality Assurance & Compliance
1 69 (6.93%) SLA
2 21 (2.11%) QA
3 14 (1.41%) ISO/IEC 27001
4 5 (0.50%) Cyber Essentials
4 5 (0.50%) GDPR
5 4 (0.40%) Accessibility
5 4 (0.40%) Data Quality
6 3 (0.30%) Actionable Recommendations
7 1 (0.10%) 21 CFR Part 11
7 1 (0.10%) GxP
7 1 (0.10%) PCI DSS
System Software
1 216 (21.69%) Active Directory
2 25 (2.51%) VMware Infrastructure
3 13 (1.31%) Hyper-V
4 8 (0.80%) Virtual Desktop
5 5 (0.50%) Virtual Machines
6 3 (0.30%) BitLocker
7 1 (0.10%) Firmware
Systems Management
1 95 (9.54%) Microsoft Intune
2 16 (1.61%) SCCM
3 9 (0.90%) Grafana
4 7 (0.70%) Control-M
4 7 (0.70%) Kubernetes
4 7 (0.70%) Prometheus
5 5 (0.50%) Jamf Pro
6 3 (0.30%) Autotask
6 3 (0.30%) WSUS
7 1 (0.10%) AirWatch
7 1 (0.10%) EMC NetWorker
7 1 (0.10%) SCOM
7 1 (0.10%) Symantec Endpoint Protection
7 1 (0.10%) Terraform
Vendors
1 370 (37.15%) Microsoft
2 31 (3.11%) ServiceNow
3 29 (2.91%) VMware
4 26 (2.61%) Oracle
5 22 (2.21%) Cisco
6 20 (2.01%) SAP
7 16 (1.61%) Salesforce
8 15 (1.51%) CheckPoint
8 15 (1.51%) Palo Alto
9 14 (1.41%) Polycom
10 13 (1.31%) Meraki
11 12 (1.20%) Apple
11 12 (1.20%) Google
12 11 (1.10%) Northgate
13 9 (0.90%) ConnectWise
13 9 (0.90%) Guidewire
13 9 (0.90%) HubSpot
14 8 (0.80%) Fortinet
14 8 (0.80%) MuleSoft
14 8 (0.80%) Sage