Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,914 per year, according to job vacancies posted during the 6 months leading to 20 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Apr 2026
Same period 2025 Same period 2024
Rank 149 158 174
Rank change year-on-year +9 +16 +88
Permanent jobs requiring a Support Analyst 1,074 776 1,341
As % of all permanent jobs in England 1.39% 2.08% 1.63%
As % of the Job Titles category 1.50% 2.33% 1.72%
Number of salaries quoted 838 643 1,113
10th Percentile £26,250 £24,500 £24,000
25th Percentile £30,000 £28,750 £27,500
Median annual salary (50th Percentile) £34,914 £38,000 £35,640
Median % change year-on-year -8.12% +6.62% +6.39%
75th Percentile £42,500 £50,000 £47,500
90th Percentile £50,000 £67,500 £57,500
UK median annual salary £35,000 £38,500 £36,000
% change year-on-year -9.09% +6.94% +7.46%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 71,777 33,354 77,878
% of permanent jobs with a recognized job title 92.64% 89.28% 94.45%
Number of salaries quoted 47,086 21,349 59,699
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,000
Median annual salary (50th Percentile) £55,000 £60,000 £54,000
Median % change year-on-year -8.33% +11.11% -10.74%
75th Percentile £75,000 £79,000 £72,433
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £60,000 £53,000
% change year-on-year -8.33% +13.21% -11.67%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 20 April 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 20 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +61 298 £33,000 -7.69% 33
London -28 241 £42,500 -15.00% 20
Midlands +31 181 £34,000 +17.24% 26
North of England -43 160 £34,000 +15.25% 18
West Midlands +34 120 £35,000 +16.67% 12
South West -6 114 £32,500 +4.84% 14
Yorkshire -47 85 £30,000 +5.26% 7
East of England -24 79 £30,000 -7.69% 11
North West -13 73 £35,000 +5.66% 9
East Midlands -28 61 £32,500 +25.00% 14
North East -51 2 £43,500 +74.00% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 20 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 364 (33.89%) Microsoft
2 333 (31.01%) Windows
3 285 (26.54%) Problem-Solving
4 282 (26.26%) Microsoft 365
5 226 (21.04%) SQL
6 220 (20.48%) Active Directory
7 200 (18.62%) ITIL
8 173 (16.11%) Customer Service
9 167 (15.55%) Azure
10 141 (13.13%) ERP
11 131 (12.20%) Continuous Improvement
12 127 (11.82%) Microsoft Office
13 119 (11.08%) Degree
14 117 (10.89%) ITSM
15 95 (8.85%) Entra ID
16 89 (8.29%) Windows 10
17 83 (7.73%) Windows Server
18 82 (7.64%) Microsoft Excel
19 81 (7.54%) Power Platform
20 80 (7.45%) Microsoft Exchange
21 79 (7.36%) Change Management
22 78 (7.26%) SQL Server
23 74 (6.89%) SharePoint
24 73 (6.80%) Process Improvement
25 72 (6.70%) Business Intelligence
26 69 (6.42%) Service Management
27 66 (6.15%) Microsoft Intune
28 65 (6.05%) JIRA
29 62 (5.77%) DNS
30 61 (5.68%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 80 (7.45%) Microsoft Exchange
2 74 (6.89%) SharePoint
3 16 (1.49%) IIS
4 12 (1.12%) Confluence
5 11 (1.02%) Skype for Business
6 5 (0.47%) CMS
7 2 (0.19%) Tomcat
8 1 (0.093%) Appian
8 1 (0.093%) Moodle
8 1 (0.093%) Umbraco
Applications
1 127 (11.82%) Microsoft Office
2 82 (7.64%) Microsoft Excel
3 32 (2.98%) Microsoft PowerPoint
4 4 (0.37%) Photoshop
4 4 (0.37%) Spreadsheet
5 1 (0.093%) Acrobat
5 1 (0.093%) MS Visio
Business Applications
1 21 (1.96%) Dynamics CRM
2 15 (1.40%) NEC Housing
3 14 (1.30%) Endur
4 13 (1.21%) Dynamics AX
5 11 (1.02%) NetSuite
6 10 (0.93%) Visualfiles
7 9 (0.84%) Magento
7 9 (0.84%) Shopify
8 8 (0.74%) Dynamics NAV
8 8 (0.74%) Elite 3E
8 8 (0.74%) Unit4 Business World
9 6 (0.56%) SAP HR
9 6 (0.56%) SAP Payroll
9 6 (0.56%) SAP S/4HANA
10 4 (0.37%) Dynamics GP
10 4 (0.37%) Exchequer
10 4 (0.37%) Fidessa
10 4 (0.37%) Primavera
11 3 (0.28%) SAP Business ByDesign
12 2 (0.19%) Oracle Payables
Cloud Services
1 282 (26.26%) Microsoft 365
2 167 (15.55%) Azure
3 95 (8.85%) Entra ID
4 81 (7.54%) Power Platform
5 42 (3.91%) SaaS
6 41 (3.82%) Dynamics 365
7 37 (3.45%) OneDrive
8 25 (2.33%) AWS
9 23 (2.14%) Power Automate
10 18 (1.68%) Google Workspace
11 12 (1.12%) dbt
11 12 (1.12%) PaaS
12 11 (1.02%) IaaS
12 11 (1.02%) PowerApps
13 9 (0.84%) ClickUp
14 8 (0.74%) Boomi
14 8 (0.74%) iPaaS
14 8 (0.74%) Workato
15 7 (0.65%) Azure DevOps
16 5 (0.47%) OCI
Communications & Networking
1 62 (5.77%) DNS
2 59 (5.49%) DHCP
3 45 (4.19%) VPN
4 38 (3.54%) Firewall
5 34 (3.17%) TCP/IP
6 25 (2.33%) WAN
7 19 (1.77%) Wi-Fi
8 17 (1.58%) LAN
9 16 (1.49%) VLAN
9 16 (1.49%) VoIP
10 14 (1.30%) Wireless
11 13 (1.21%) Remote Desktop
11 13 (1.21%) Unified Communications
12 12 (1.12%) Broadband
12 12 (1.12%) WebEx
12 12 (1.12%) WinSCP
13 11 (1.02%) Skype
14 9 (0.84%) 4G
15 7 (0.65%) SD-WAN
16 6 (0.56%) Network Security
Database & Business Intelligence
1 78 (7.26%) SQL Server
2 61 (5.68%) Power BI
3 28 (2.61%) Relational Database
4 16 (1.49%) SQL Server Integration Services
5 15 (1.40%) Metabase
6 13 (1.21%) Oracle Reports
7 12 (1.12%) Crystal Reports
7 12 (1.12%) Data Warehouse
7 12 (1.12%) SQL Server Reporting Services
8 8 (0.74%) PostgreSQL
9 7 (0.65%) BusinessObjects
9 7 (0.65%) Power Query
10 4 (0.37%) DB2
10 4 (0.37%) MySQL
11 3 (0.28%) Azure SQL Database
Development Applications
1 65 (6.05%) JIRA
2 15 (1.40%) Visual Studio
3 12 (1.12%) Git
4 4 (0.37%) LabVIEW
5 2 (0.19%) Rational Rhapsody
6 1 (0.093%) Bitbucket
6 1 (0.093%) SQL Server Management Studio (SSMS)
General
1 359 (33.43%) Social Skills
2 170 (15.83%) Finance
3 157 (14.62%) Analytical Skills
4 70 (6.52%) Law
4 70 (6.52%) Legal
5 69 (6.42%) Manufacturing
6 56 (5.21%) Retail
7 47 (4.38%) Organisational Skills
8 40 (3.72%) Telecoms
9 37 (3.45%) Documentation Skills
10 18 (1.68%) Advertising
10 18 (1.68%) Banking
11 14 (1.30%) Automotive
12 11 (1.02%) Marketing
13 10 (0.93%) Local Government
14 9 (0.84%) Back Office
15 8 (0.74%) Social Housing
16 7 (0.65%) Public Sector
17 5 (0.47%) Agriculture
17 5 (0.47%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 18 (1.68%) .NET
2 16 (1.49%) Middleware
3 11 (1.02%) Web Services
4 10 (0.93%) REST
5 9 (0.84%) CSS
5 9 (0.84%) HTML
6 8 (0.74%) SOAP
7 7 (0.65%) FIX Protocol
8 4 (0.37%) EDI
8 4 (0.37%) JSON
9 3 (0.28%) Elastic Stack
9 3 (0.28%) Oracle Fusion
10 2 (0.19%) 802.1X
10 2 (0.19%) Kafka
10 2 (0.19%) Software Packaging
11 1 (0.093%) MFC
11 1 (0.093%) SAP CAF
11 1 (0.093%) XML
Miscellaneous
1 80 (7.45%) Onboarding
2 61 (5.68%) Driving Licence
3 44 (4.10%) Video Conferencing
4 33 (3.07%) Management Information System
5 19 (1.77%) Analytical Mindset
6 18 (1.68%) Enterprise Software
7 17 (1.58%) NHS
8 15 (1.40%) Renewable Energy
8 15 (1.40%) Self-Motivation
9 12 (1.12%) Client/Server
10 11 (1.02%) Low-Code
11 8 (0.74%) EPoS
11 8 (0.74%) Mobile App
12 7 (0.65%) Hybrid Cloud
12 7 (0.65%) IoT
13 6 (0.56%) iPhone
14 5 (0.47%) Data Protection Act
14 5 (0.47%) Housing Association
14 5 (0.47%) iSeries
14 5 (0.47%) Reference Data
Operating Systems
1 333 (31.01%) Windows
2 89 (8.29%) Windows 10
3 83 (7.73%) Windows Server
4 37 (3.45%) Android
4 37 (3.45%) Linux
5 25 (2.33%) Apple iOS
6 20 (1.86%) Mac OS
7 7 (0.65%) Unix
8 3 (0.28%) Windows Server 2019
9 2 (0.19%) Solaris
9 2 (0.19%) Ubuntu
9 2 (0.19%) Windows Server 2012
9 2 (0.19%) Windows Server 2016
10 1 (0.093%) Windows Server 2008
Processes & Methodologies
1 285 (26.54%) Problem-Solving
2 200 (18.62%) ITIL
3 173 (16.11%) Customer Service
4 141 (13.13%) ERP
5 131 (12.20%) Continuous Improvement
6 117 (10.89%) ITSM
7 79 (7.36%) Change Management
8 73 (6.80%) Process Improvement
9 72 (6.70%) Business Intelligence
10 69 (6.42%) Service Management
11 49 (4.56%) CRM
12 46 (4.28%) Cybersecurity
13 45 (4.19%) Service Delivery
14 42 (3.91%) Data Analysis
15 40 (3.72%) Data Management
16 34 (3.17%) Computer Science
16 34 (3.17%) Incident Management
17 31 (2.89%) Root Cause Analysis
18 30 (2.79%) Runbook
19 29 (2.70%) Logistics
Programming Languages
1 226 (21.04%) SQL
2 36 (3.35%) PowerShell
3 25 (2.33%) Python
3 25 (2.33%) T-SQL
4 20 (1.86%) C#
5 13 (1.21%) JavaScript
5 13 (1.21%) VB.NET
6 7 (0.65%) PHP
7 6 (0.56%) PL/SQL
7 6 (0.56%) VBA
8 5 (0.47%) Data Analysis Expressions
8 5 (0.47%) Kusto Query Language
9 4 (0.37%) Delphi
9 4 (0.37%) Pascal
10 3 (0.28%) Apex Code
10 3 (0.28%) Bash
11 2 (0.19%) Java
11 2 (0.19%) VB
12 1 (0.093%) R
12 1 (0.093%) VBScript
Qualifications
1 119 (11.08%) Degree
2 43 (4.00%) Security Cleared
3 39 (3.63%) A+ Certification
4 32 (2.98%) Microsoft Certification
5 24 (2.23%) SC Cleared
6 15 (1.40%) Microsoft Certified Professional
7 9 (0.84%) Computer Science Degree
7 9 (0.84%) DBS Check
7 9 (0.84%) HNC
8 8 (0.74%) DV Cleared
8 8 (0.74%) ITIL Foundation Certificate
9 5 (0.47%) MCSA
10 4 (0.37%) CCNA
10 4 (0.37%) Cisco Certification
10 4 (0.37%) ITIL Certification
10 4 (0.37%) MBCS
10 4 (0.37%) MCSE
11 3 (0.28%) BPSS Clearance
11 3 (0.28%) CTC Cleared
11 3 (0.28%) Network+ Certification
Quality Assurance & Compliance
1 59 (5.49%) SLA
2 15 (1.40%) QA
3 14 (1.30%) ISO/IEC 27001
4 11 (1.02%) Cyber Essentials
5 10 (0.93%) Data Quality
6 6 (0.56%) Cyber Essentials PLUS
7 4 (0.37%) Actionable Recommendations
8 3 (0.28%) Accessibility
8 3 (0.28%) GDPR
9 1 (0.093%) DICOM
9 1 (0.093%) PMO
System Software
1 220 (20.48%) Active Directory
2 20 (1.86%) VMware Infrastructure
3 13 (1.21%) Hyper-V
4 5 (0.47%) XenApp
5 4 (0.37%) Virtual Desktop
5 4 (0.37%) Virtual Machines
6 3 (0.28%) BitLocker
6 3 (0.28%) Docker
7 1 (0.093%) vSphere
Systems Management
1 66 (6.15%) Microsoft Intune
2 27 (2.51%) SCCM
3 7 (0.65%) Single Sign-On
4 3 (0.28%) Grafana
5 2 (0.19%) Jamf Pro
5 2 (0.19%) Kibana
6 1 (0.093%) AirWatch
6 1 (0.093%) Control-M
6 1 (0.093%) EMC NetWorker
6 1 (0.093%) Kubernetes
6 1 (0.093%) Prometheus
6 1 (0.093%) Symantec Endpoint Protection
6 1 (0.093%) Terraform
Vendors
1 364 (33.89%) Microsoft
2 49 (4.56%) ServiceNow
3 29 (2.70%) VMware
4 25 (2.33%) Oracle
5 21 (1.96%) Google
5 21 (1.96%) SAP
6 14 (1.30%) Apple
7 11 (1.02%) Citrix
7 11 (1.02%) ConnectWise
7 11 (1.02%) HubSpot
7 11 (1.02%) iManage
7 11 (1.02%) Northgate
8 10 (0.93%) Salesforce
9 9 (0.84%) Cisco
9 9 (0.84%) SolarWinds
9 9 (0.84%) Starlink
10 8 (0.74%) CheckPoint
10 8 (0.74%) Intapp
10 8 (0.74%) Palo Alto
10 8 (0.74%) WooCommerce