Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,000 per year, according to job vacancies posted during the 6 months leading to 1 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Mar 2026
Same period 2025 Same period 2024
Rank 128 185 153
Rank change year-on-year +57 -32 +93
Permanent jobs requiring a Support Analyst 1,033 695 1,310
As % of all permanent jobs in England 1.67% 1.65% 1.89%
As % of the Job Titles category 1.82% 1.82% 2.00%
Number of salaries quoted 797 471 1,129
10th Percentile £26,000 £25,500 £24,750
25th Percentile £29,000 £31,250 £28,000
Median annual salary (50th Percentile) £34,000 £40,000 £36,500
Median % change year-on-year -15.00% +9.59% +8.96%
75th Percentile £42,500 £52,500 £47,500
90th Percentile £53,750 £67,500 £57,500
UK median annual salary £34,000 £39,550 £37,500
% change year-on-year -14.03% +5.47% +12.55%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 56,639 38,272 65,442
% of permanent jobs with a recognized job title 91.53% 91.08% 94.57%
Number of salaries quoted 36,607 21,032 52,042
10th Percentile £29,750 £32,500 £28,801
25th Percentile £38,750 £45,000 £39,500
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -10.57%
75th Percentile £75,000 £80,000 £73,883
90th Percentile £95,000 £100,000 £93,750
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 1 March 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 1 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +76 265 £33,000 -5.71% 45
London -11 261 £41,222 -17.56% 31
Midlands +62 167 £30,750 - 25
North of England +23 166 £32,500 - 19
South West +45 107 £32,500 +4.00% 12
West Midlands +65 97 £35,000 +4.48% 14
Yorkshire +8 92 £27,750 -20.71% 10
East Midlands +9 70 £27,000 +3.85% 10
East of England +38 65 £30,000 -7.69% 14
North West +4 60 £35,221 +17.40% 9
North East -3 14 £43,500 +24.29%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 1 March 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 367 (35.53%) Microsoft
2 340 (32.91%) Windows
3 330 (31.95%) Problem-Solving
4 261 (25.27%) Microsoft 365
5 245 (23.72%) Customer Service
6 233 (22.56%) SQL
7 223 (21.59%) ITIL
8 219 (21.20%) Active Directory
9 176 (17.04%) Azure
10 145 (14.04%) Microsoft Office
11 139 (13.46%) Degree
12 124 (12.00%) ERP
13 115 (11.13%) Continuous Improvement
14 110 (10.65%) ITSM
15 107 (10.36%) Entra ID
16 92 (8.91%) Microsoft Intune
17 85 (8.23%) Microsoft Excel
18 84 (8.13%) Windows 10
19 82 (7.94%) Windows Server
20 79 (7.65%) Power Platform
21 78 (7.55%) Change Management
22 77 (7.45%) JIRA
23 75 (7.26%) Microsoft Exchange
24 73 (7.07%) Process Improvement
25 72 (6.97%) SharePoint
26 71 (6.87%) SQL Server
27 70 (6.78%) Service Management
28 68 (6.58%) DNS
29 63 (6.10%) Business Intelligence
30 62 (6.00%) DHCP

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 75 (7.26%) Microsoft Exchange
2 72 (6.97%) SharePoint
3 18 (1.74%) Confluence
4 10 (0.97%) Skype for Business
5 6 (0.58%) IIS
6 3 (0.29%) CMS
7 2 (0.19%) Tomcat
8 1 (0.097%) Appian
8 1 (0.097%) Moodle
8 1 (0.097%) Umbraco
Applications
1 145 (14.04%) Microsoft Office
2 85 (8.23%) Microsoft Excel
3 40 (3.87%) Microsoft PowerPoint
4 12 (1.16%) Spreadsheet
5 3 (0.29%) MS Visio
6 1 (0.097%) Acrobat
6 1 (0.097%) AutoCAD
6 1 (0.097%) Photoshop
Business Applications
1 21 (2.03%) Dynamics CRM
2 17 (1.65%) Endur
3 15 (1.45%) NEC Housing
4 14 (1.36%) NetSuite
5 12 (1.16%) Dynamics AX
5 12 (1.16%) Visualfiles
6 9 (0.87%) Magento
6 9 (0.87%) Shopify
7 8 (0.77%) Dynamics NAV
7 8 (0.77%) Unit4 Business World
8 7 (0.68%) SAP S/4HANA
9 6 (0.58%) SAP HR
9 6 (0.58%) SAP Payroll
10 5 (0.48%) Elite 3E
10 5 (0.48%) Fidessa
11 3 (0.29%) Dynamics GP
11 3 (0.29%) SAP Business ByDesign
12 2 (0.19%) Oracle Assets
12 2 (0.19%) Oracle Cash Management
12 2 (0.19%) Oracle Receivables
Cloud Services
1 261 (25.27%) Microsoft 365
2 176 (17.04%) Azure
3 107 (10.36%) Entra ID
4 79 (7.65%) Power Platform
5 46 (4.45%) SaaS
6 40 (3.87%) Dynamics 365
7 27 (2.61%) OneDrive
8 24 (2.32%) Power Automate
9 20 (1.94%) AWS
10 14 (1.36%) PowerApps
11 12 (1.16%) Google Workspace
12 10 (0.97%) dbt
13 8 (0.77%) Boomi
13 8 (0.77%) iPaaS
13 8 (0.77%) Workato
14 6 (0.58%) OCI
15 5 (0.48%) Azure DevOps
15 5 (0.48%) Azure Monitor
15 5 (0.48%) ClickUp
16 4 (0.39%) BigCommerce
Communications & Networking
1 68 (6.58%) DNS
2 62 (6.00%) DHCP
3 60 (5.81%) Firewall
4 49 (4.74%) VPN
5 44 (4.26%) TCP/IP
6 27 (2.61%) Remote Desktop
7 16 (1.55%) Wireless
8 15 (1.45%) WebEx
8 15 (1.45%) Wi-Fi
9 13 (1.26%) Unified Communications
9 13 (1.26%) WAN
10 12 (1.16%) Broadband
10 12 (1.16%) LAN
10 12 (1.16%) WinSCP
11 10 (0.97%) Skype
12 9 (0.87%) VLAN
12 9 (0.87%) VoIP
13 8 (0.77%) Internet
14 7 (0.68%) 4G
14 7 (0.68%) MPLS
Database & Business Intelligence
1 71 (6.87%) SQL Server
2 59 (5.71%) Power BI
3 25 (2.42%) Relational Database
4 15 (1.45%) Oracle Reports
5 13 (1.26%) Metabase
5 13 (1.26%) SQL Server Reporting Services
6 12 (1.16%) SQL Server Integration Services
7 10 (0.97%) Data Warehouse
8 6 (0.58%) PostgreSQL
9 4 (0.39%) MySQL
10 3 (0.29%) Azure SQL Database
10 3 (0.29%) DB2
11 1 (0.097%) BusinessObjects
11 1 (0.097%) Crystal Reports
11 1 (0.097%) Oracle Database
11 1 (0.097%) Power Query
Development Applications
1 77 (7.45%) JIRA
2 18 (1.74%) Git
3 13 (1.26%) Visual Studio
4 7 (0.68%) Bitbucket
5 4 (0.39%) LabVIEW
6 2 (0.19%) Rational Rhapsody
7 1 (0.097%) SQL Server Management Studio (SSMS)
General
1 449 (43.47%) Social Skills
2 166 (16.07%) Analytical Skills
2 166 (16.07%) Finance
3 94 (9.10%) Law
4 62 (6.00%) Manufacturing
4 62 (6.00%) Organisational Skills
5 60 (5.81%) Legal
6 59 (5.71%) Retail
7 52 (5.03%) Telecoms
8 30 (2.90%) Advertising
9 21 (2.03%) Documentation Skills
10 20 (1.94%) Marketing
11 14 (1.36%) Automotive
11 14 (1.36%) Back Office
11 14 (1.36%) Banking
12 5 (0.48%) Agriculture
12 5 (0.48%) Front Office
12 5 (0.48%) Publishing
13 4 (0.39%) Aviation
13 4 (0.39%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 17 (1.65%) .NET
2 14 (1.36%) Middleware
3 10 (0.97%) Web Services
4 8 (0.77%) CSS
4 8 (0.77%) FIX Protocol
4 8 (0.77%) HTML
4 8 (0.77%) REST
4 8 (0.77%) SOAP
5 4 (0.39%) Oracle Fusion
5 4 (0.39%) React
5 4 (0.39%) Software Packaging
6 3 (0.29%) EDI
6 3 (0.29%) Lightning Web Components
7 2 (0.19%) JSON
7 2 (0.19%) XML
8 1 (0.097%) Elastic Stack
8 1 (0.097%) jQuery
8 1 (0.097%) MFC
8 1 (0.097%) SAP CAF
Miscellaneous
1 101 (9.78%) Onboarding
2 79 (7.65%) Driving Licence
3 46 (4.45%) Management Information System
4 44 (4.26%) Video Conferencing
5 32 (3.10%) Enterprise Software
6 22 (2.13%) NHS
7 20 (1.94%) Self-Motivation
8 15 (1.45%) Renewable Energy
9 14 (1.36%) Analytical Mindset
10 11 (1.06%) Low-Code
11 8 (0.77%) Client/Server
11 8 (0.77%) EPoS
11 8 (0.77%) Mobile App
12 7 (0.68%) IoT
13 6 (0.58%) iPhone
13 6 (0.58%) Reference Data
14 5 (0.48%) Data Centre
14 5 (0.48%) Housing Association
15 4 (0.39%) iPad
15 4 (0.39%) Microsoft Licensing
Operating Systems
1 340 (32.91%) Windows
2 84 (8.13%) Windows 10
3 82 (7.94%) Windows Server
4 41 (3.97%) Linux
5 37 (3.58%) Mac OS
6 34 (3.29%) Android
7 33 (3.19%) Apple iOS
8 10 (0.97%) Unix
9 8 (0.77%) Windows Server 2019
10 4 (0.39%) Mac OS X
11 3 (0.29%) Windows Server 2016
12 2 (0.19%) Solaris
12 2 (0.19%) Ubuntu
12 2 (0.19%) Windows Server 2012
13 1 (0.097%) AIX
13 1 (0.097%) Windows 7
13 1 (0.097%) Windows Server 2003
13 1 (0.097%) Windows Server 2008
Processes & Methodologies
1 330 (31.95%) Problem-Solving
2 245 (23.72%) Customer Service
3 223 (21.59%) ITIL
4 124 (12.00%) ERP
5 115 (11.13%) Continuous Improvement
6 110 (10.65%) ITSM
7 78 (7.55%) Change Management
8 73 (7.07%) Process Improvement
9 70 (6.78%) Service Management
10 63 (6.10%) Business Intelligence
11 54 (5.23%) CRM
12 46 (4.45%) Cybersecurity
13 40 (3.87%) Computer Science
13 40 (3.87%) Mentoring
14 39 (3.78%) Data Management
15 36 (3.48%) Data Analysis
15 36 (3.48%) User Experience
16 35 (3.39%) Incident Management
17 33 (3.19%) Root Cause Analysis
18 32 (3.10%) Asset Management
Programming Languages
1 233 (22.56%) SQL
2 35 (3.39%) PowerShell
3 33 (3.19%) T-SQL
4 28 (2.71%) C#
5 27 (2.61%) Python
6 12 (1.16%) VB.NET
7 8 (0.77%) Java
8 6 (0.58%) JavaScript
9 5 (0.48%) Data Analysis Expressions
9 5 (0.48%) Kusto Query Language
9 5 (0.48%) VBA
10 4 (0.39%) Delphi
10 4 (0.39%) Pascal
10 4 (0.39%) PHP
11 3 (0.29%) Apex Code
11 3 (0.29%) Bash
11 3 (0.29%) PL/SQL
12 2 (0.19%) VB
13 1 (0.097%) R
13 1 (0.097%) VBScript
Qualifications
1 139 (13.46%) Degree
2 40 (3.87%) Security Cleared
3 33 (3.19%) A+ Certification
4 31 (3.00%) Microsoft Certification
5 25 (2.42%) SC Cleared
6 19 (1.84%) Computer Science Degree
7 17 (1.65%) Microsoft Certified Professional
8 13 (1.26%) ITIL Foundation Certificate
9 10 (0.97%) ITIL Certification
10 9 (0.87%) DBS Check
11 7 (0.68%) CCNA
11 7 (0.68%) Cisco Certification
11 7 (0.68%) Network+ Certification
12 6 (0.58%) HNC
13 5 (0.48%) DV Cleared
13 5 (0.48%) MCSA
14 4 (0.39%) BPSS Clearance
14 4 (0.39%) Master's Degree
14 4 (0.39%) MCSE
15 3 (0.29%) Azure Certification
Quality Assurance & Compliance
1 62 (6.00%) SLA
2 18 (1.74%) QA
3 13 (1.26%) ISO/IEC 27001
4 10 (0.97%) Cyber Essentials
5 5 (0.48%) Cyber Essentials PLUS
5 5 (0.48%) Data Quality
6 4 (0.39%) Accessibility
6 4 (0.39%) Actionable Recommendations
6 4 (0.39%) GDPR
7 1 (0.097%) PCI DSS
System Software
1 219 (21.20%) Active Directory
2 26 (2.52%) VMware Infrastructure
3 14 (1.36%) Hyper-V
4 7 (0.68%) Virtual Desktop
5 5 (0.48%) Virtual Machines
6 2 (0.19%) BitLocker
6 2 (0.19%) XenApp
7 1 (0.097%) Docker
7 1 (0.097%) vSphere
Systems Management
1 92 (8.91%) Microsoft Intune
2 16 (1.55%) SCCM
3 9 (0.87%) Grafana
4 7 (0.68%) Control-M
4 7 (0.68%) Kubernetes
4 7 (0.68%) Prometheus
5 4 (0.39%) Jamf Pro
6 2 (0.19%) Single Sign-On
7 1 (0.097%) AirWatch
7 1 (0.097%) EMC NetWorker
7 1 (0.097%) SCOM
7 1 (0.097%) Symantec Endpoint Protection
7 1 (0.097%) Terraform
Vendors
1 367 (35.53%) Microsoft
2 36 (3.48%) ServiceNow
3 30 (2.90%) VMware
4 24 (2.32%) Oracle
5 23 (2.23%) SAP
6 16 (1.55%) Cisco
7 15 (1.45%) Salesforce
8 14 (1.36%) Apple
9 13 (1.26%) Google
10 12 (1.16%) CheckPoint
10 12 (1.16%) Palo Alto
11 11 (1.06%) ConnectWise
11 11 (1.06%) HubSpot
11 11 (1.06%) Northgate
11 11 (1.06%) Polycom
12 10 (0.97%) Sage
13 8 (0.77%) Epicor
13 8 (0.77%) Intapp
13 8 (0.77%) WooCommerce
14 7 (0.68%) Starlink