Period
to 19 January 2022

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies in England during the 6 months to 19 January 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > England
6 months to
19 Jan 2022
Same period 2021 Same period 2020
Rank 218 218 161
Rank change year-on-year 0 -57 -21
Permanent jobs requiring a Support Analyst 1,871 876 2,554
As % of all permanent jobs advertised in England 1.68% 1.55% 2.22%
As % of the Job Titles category 1.83% 1.63% 2.32%
Number of salaries quoted 1,625 793 2,226
10th Percentile £22,600 £21,800 £21,250
25th Percentile £26,000 £26,000 £25,000
Median annual salary (50th Percentile) £32,500 £32,500 £31,500
Median % change year-on-year - +3.17% -3.08%
75th Percentile £42,500 £43,000 £41,250
90th Percentile £59,950 £60,000 £55,000
UK median annual salary £32,150 £32,500 £31,000
% change year-on-year -1.08% +4.84% -4.62%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 102,414 53,720 110,025
% of permanent IT jobs with a recognized job title 92.16% 95.04% 95.55%
Number of salaries quoted 71,126 44,645 89,714
10th Percentile £31,750 £32,250 £28,750
25th Percentile £42,500 £41,250 £37,500
Median annual salary (50th Percentile) £60,000 £55,000 £52,500
Median % change year-on-year +9.09% +4.76% +1.94%
75th Percentile £77,500 £72,500 £71,000
90th Percentile £95,000 £87,500 £87,500
UK median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% +5.00%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 19 January 2022.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 19 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -13 726 £40,000 +2.80% 134
South East -2 364 £28,500 -1.72% 68
Midlands +1 286 £27,500 -8.33% 67
North of England -61 246 £32,000 -1.54% 97
West Midlands +1 191 £27,750 -5.93% 44
North West -18 145 £32,000 - 50
South West -10 126 £27,500 +3.77% 30
East of England -27 121 £30,000 - 28
East Midlands -31 91 £26,000 -20.00% 23
Yorkshire -71 85 £30,000 -25.00% 35
North East -21 16 £20,000 -23.08% 12
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 January 2022, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 847 (45.27%) Windows
2 703 (37.57%) Microsoft
3 694 (37.09%) Microsoft 365
4 648 (34.63%) Social Skills
5 593 (31.69%) Active Directory
6 583 (31.16%) SQL
7 413 (22.07%) Windows 10
8 392 (20.95%) ITIL
9 358 (19.13%) Windows Server
10 339 (18.12%) Problem-Solving
11 338 (18.07%) Microsoft Office
12 300 (16.03%) Azure
13 283 (15.13%) Finance
14 233 (12.45%) Analytical Skills
15 221 (11.81%) SQL Server
16 207 (11.06%) SLA
17 174 (9.30%) Linux
18 173 (9.25%) SharePoint
19 169 (9.03%) VMware
20 156 (8.34%) Citrix
21 143 (7.64%) DNS
22 142 (7.59%) Firewall
23 139 (7.43%) PowerShell
24 138 (7.38%) DHCP
25 137 (7.32%) ERP
25 137 (7.32%) Degree
26 135 (7.22%) Microsoft Excel
27 134 (7.16%) Oracle
28 133 (7.11%) Windows Server 2016
29 127 (6.79%) SCCM

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 173 (9.25%) SharePoint
2 98 (5.24%) MS Exchange
3 44 (2.35%) IIS
4 30 (1.60%) Confluence
5 29 (1.55%) CMS
6 12 (0.64%) Apache
6 12 (0.64%) Exchange Server 2013
7 11 (0.59%) Tomcat
8 8 (0.43%) Skype for Business
8 8 (0.43%) Umbraco
9 6 (0.32%) WebLogic
10 5 (0.27%) Oracle HTTP Server
10 5 (0.27%) WordPress
11 4 (0.21%) Office Communications Server
11 4 (0.21%) Oracle Workflow
11 4 (0.21%) SharePoint 2013
12 3 (0.16%) GeoServer
12 3 (0.16%) Moodle
13 2 (0.11%) Elasticsearch
13 2 (0.11%) Oracle SOA Suite
Applications
1 338 (18.07%) Microsoft Office
2 135 (7.22%) Microsoft Excel
3 44 (2.35%) Microsoft PowerPoint
4 8 (0.43%) InVision
5 5 (0.27%) Spreadsheet
6 4 (0.21%) SketchUp
7 3 (0.16%) Chatbot
8 1 (0.053%) Adobe Creative Suite
8 1 (0.053%) MS Visio
8 1 (0.053%) Oracle Smart View
Business Applications
1 22 (1.18%) Alphatax
1 22 (1.18%) Dynamics GP
2 19 (1.02%) Dynamics CRM
3 15 (0.80%) Remedy ITSM
4 13 (0.69%) Dynamics AX
4 13 (0.69%) Dynamics NAV
5 7 (0.37%) Magento
5 7 (0.37%) Oracle Payables
5 7 (0.37%) Oracle Receivables
6 6 (0.32%) Oracle Procure-to-Pay
7 5 (0.27%) IBM Planning Analytics
7 5 (0.27%) NetSuite
7 5 (0.27%) Oracle Cash Management
7 5 (0.27%) SAP SD
7 5 (0.27%) Visualfiles
8 4 (0.21%) Cognos Controller
8 4 (0.21%) Oracle EBS
8 4 (0.21%) Oracle ERP
8 4 (0.21%) SimCorp Dimension
8 4 (0.21%) Unit4 Business World
Cloud Services
1 694 (37.09%) Microsoft 365
2 300 (16.03%) Azure
3 75 (4.01%) AWS
4 66 (3.53%) Power Platform
5 64 (3.42%) Dynamics 365
6 51 (2.73%) SaaS
7 45 (2.41%) Azure Active Directory
8 35 (1.87%) OneDrive
9 31 (1.66%) Power Automate
10 28 (1.50%) PowerApps
11 17 (0.91%) Mimecast
12 15 (0.80%) Slack
13 12 (0.64%) Amazon S3
13 12 (0.64%) Google Workspace
13 12 (0.64%) Nutanix
14 11 (0.59%) Amazon EC2
14 11 (0.59%) Azure Logic Apps
14 11 (0.59%) IaaS
15 10 (0.53%) PaaS
16 9 (0.48%) Cloud Computing
Communications & Networking
1 143 (7.64%) DNS
2 142 (7.59%) Firewall
3 138 (7.38%) DHCP
4 109 (5.83%) TCP/IP
5 101 (5.40%) LAN
6 100 (5.34%) VPN
7 99 (5.29%) WAN
8 53 (2.83%) VoIP
9 40 (2.14%) VLAN
10 38 (2.03%) SAN
11 34 (1.82%) Wireless
12 27 (1.44%) Wi-Fi
13 22 (1.18%) Internet
14 19 (1.02%) Network Security
15 15 (0.80%) WLAN
16 14 (0.75%) Remote Desktop
17 12 (0.64%) SD-WAN
17 12 (0.64%) Unified Communications
18 11 (0.59%) Cisco IOS
18 11 (0.59%) iSCSI
Database & Business Intelligence
1 221 (11.81%) SQL Server
2 84 (4.49%) SQL Server Reporting Services
3 71 (3.79%) SQL Server Integration Services
4 62 (3.31%) Relational Database
5 58 (3.10%) Power BI
6 53 (2.83%) Data Warehouse
7 34 (1.82%) RDBMS
8 33 (1.76%) MySQL
9 32 (1.71%) Crystal Reports
9 32 (1.71%) SQL Server Analysis Services
10 26 (1.39%) MS Access
11 21 (1.12%) Oracle Reports
11 21 (1.12%) PostgreSQL
12 14 (0.75%) NoSQL
13 12 (0.64%) SQL Server 2008
14 10 (0.53%) Oracle Database
15 8 (0.43%) SQL Server 2012
15 8 (0.43%) SQL Server 2016
16 6 (0.32%) BusinessObjects
16 6 (0.32%) MongoDB
Development Applications
1 80 (4.28%) JIRA
2 25 (1.34%) SQL Server Management Studio (SSMS)
3 11 (0.59%) Git (software)
3 11 (0.59%) Team Foundation Server
4 8 (0.43%) Axure RP
4 8 (0.43%) Bitbucket
4 8 (0.43%) Browser DevTools
5 7 (0.37%) Jenkins
6 5 (0.27%) Visual Studio
7 4 (0.21%) GitLab
7 4 (0.21%) Selenium
8 3 (0.16%) Visual Studio Team System
9 2 (0.11%) Ant
9 2 (0.11%) Atlassian Bamboo
9 2 (0.11%) Cucumber
9 2 (0.11%) IntelliJ
9 2 (0.11%) SoapUI
9 2 (0.11%) Subversion
9 2 (0.11%) WebDriver
10 1 (0.053%) LSMW
General
1 648 (34.63%) Social Skills
2 283 (15.13%) Finance
3 233 (12.45%) Analytical Skills
4 105 (5.61%) Law
5 86 (4.60%) Back Office
6 80 (4.28%) Legal
7 77 (4.12%) Retail
8 64 (3.42%) Banking
9 60 (3.21%) Marketing
10 52 (2.78%) Organisational Skills
11 44 (2.35%) Telecoms
12 43 (2.30%) Front Office
12 43 (2.30%) Manufacturing
13 39 (2.08%) Inclusion and Diversity
14 31 (1.66%) Public Sector
15 25 (1.34%) Presentation Skills
16 22 (1.18%) Advertising
16 22 (1.18%) Digital Economy
16 22 (1.18%) Documentation Skills
16 22 (1.18%) German Language
Libraries, Frameworks & Software Standards
1 94 (5.02%) .NET
2 62 (3.31%) HTML
3 56 (2.99%) XML
4 52 (2.78%) CSS
5 31 (1.66%) ASP.NET
6 25 (1.34%) FIX Protocol
7 23 (1.23%) Kafka
7 23 (1.23%) Web Services
8 17 (0.91%) JSON
8 17 (0.91%) SOAP
9 15 (0.80%) EDI
10 14 (0.75%) REST
11 13 (0.69%) AngularJS
12 10 (0.53%) HTML5
12 10 (0.53%) ServiceStack
13 9 (0.48%) CSS3
14 8 (0.43%) LDAP
14 8 (0.43%) Middleware
14 8 (0.43%) RESTful
15 7 (0.37%) XSLT
Miscellaneous
1 75 (4.01%) Self-Motivation
2 69 (3.69%) Management Information System
3 51 (2.73%) Driving Licence
4 48 (2.57%) Video Conferencing
5 47 (2.51%) iPhone
6 32 (1.71%) User Experience
7 23 (1.23%) Blackberry
8 21 (1.12%) iPad
9 20 (1.07%) Data Centre
10 19 (1.02%) Fat Client
10 19 (1.02%) Thin Client
10 19 (1.02%) Virtual Team
11 18 (0.96%) Smartphone
12 17 (0.91%) CMDB
12 17 (0.91%) Foreign Exchange (FX)
12 17 (0.91%) NHS
13 16 (0.86%) Data Protection Act
14 15 (0.80%) Derivative
14 15 (0.80%) FMCG
15 14 (0.75%) Equities
Operating Systems
1 847 (45.27%) Windows
2 413 (22.07%) Windows 10
3 358 (19.13%) Windows Server
4 174 (9.30%) Linux
5 133 (7.11%) Windows Server 2016
6 119 (6.36%) Windows 7
7 107 (5.72%) Unix
8 96 (5.13%) Windows Server 2012
9 71 (3.79%) Windows Server 2008
9 71 (3.79%) Windows Server 2019
10 59 (3.15%) Apple iOS
11 53 (2.83%) Android
12 41 (2.19%) Mac OS
13 28 (1.50%) Red Hat Enterprise Linux
14 27 (1.44%) Mac OS X
15 19 (1.02%) Windows 8
16 14 (0.75%) CentOS
17 13 (0.69%) Solaris
18 12 (0.64%) Ubuntu
19 6 (0.32%) SUSE
Processes & Methodologies
1 392 (20.95%) ITIL
2 339 (18.12%) Problem-Solving
3 137 (7.32%) ERP
4 121 (6.47%) Agile Software Development
5 119 (6.36%) Service Management
6 114 (6.09%) Change Management
7 110 (5.88%) Incident Management
8 104 (5.56%) Service Delivery
9 89 (4.76%) CRM
9 89 (4.76%) ITSM
10 80 (4.28%) Root Cause Analysis
11 79 (4.22%) Problem Management
12 71 (3.79%) Business Intelligence
13 70 (3.74%) Fintech
14 62 (3.31%) DevOps
14 62 (3.31%) Time Management
15 61 (3.26%) Migration
16 59 (3.15%) Project Management
17 55 (2.94%) Asset Management
17 55 (2.94%) Computer Science
Programming Languages
1 583 (31.16%) SQL
2 139 (7.43%) PowerShell
3 76 (4.06%) C#
4 71 (3.79%) T-SQL
5 67 (3.58%) JavaScript
6 64 (3.42%) Python
7 54 (2.89%) Java
8 53 (2.83%) VBA
9 34 (1.82%) Bash
10 23 (1.23%) C
11 22 (1.18%) VB
12 18 (0.96%) Perl
13 17 (0.91%) PHP
13 17 (0.91%) Shell Script
14 12 (0.64%) PL/SQL
14 12 (0.64%) Ruby
15 11 (0.59%) C++
16 10 (0.53%) VB.NET
17 9 (0.48%) R
18 7 (0.37%) Groovy
Qualifications
1 137 (7.32%) Degree
2 80 (4.28%) Microsoft Certification
3 46 (2.46%) ITIL Certification
4 43 (2.30%) Security Cleared
5 37 (1.98%) SC Cleared
6 35 (1.87%) Computer Science Degree
7 32 (1.71%) MCP
8 29 (1.55%) Cisco Certification
9 27 (1.44%) MCSE
10 23 (1.23%) DBS Check
10 23 (1.23%) MCSA
11 22 (1.18%) CCNA
12 10 (0.53%) A+ Certification
13 9 (0.48%) MCITP
14 8 (0.43%) ITIL Foundation Certificate
15 7 (0.37%) CHECK Team Member
15 7 (0.37%) VMware Certified Professional (VCP)
16 6 (0.32%) HNC
16 6 (0.32%) HND
16 6 (0.32%) MCDST
Quality Assurance & Compliance
1 207 (11.06%) SLA
2 45 (2.41%) QA
3 28 (1.50%) GDPR
4 16 (0.86%) HL7
5 13 (0.69%) ISO/IEC 27001
5 13 (0.69%) PCI DSS
6 11 (0.59%) Accessibility
7 5 (0.27%) Cyber Essentials
7 5 (0.27%) GxP
7 5 (0.27%) PMO
8 4 (0.21%) Data Quality
9 2 (0.11%) Sarbanes-Oxley
10 1 (0.053%) GAMP
10 1 (0.053%) ISO 22301
10 1 (0.053%) ISO 9001
10 1 (0.053%) ISO/IEC 20000
System Software
1 593 (31.69%) Active Directory
2 86 (4.60%) VMware Infrastructure
3 42 (2.24%) Hyper-V
4 38 (2.03%) XenApp
5 34 (1.82%) vSphere
6 25 (1.34%) Virtual Machines
6 25 (1.34%) VMware ESXi
7 15 (0.80%) XenDesktop
8 12 (0.64%) Virtual Desktop
9 10 (0.53%) Firmware
9 10 (0.53%) VMware Workstation
10 6 (0.32%) BitLocker
10 6 (0.32%) Docker
10 6 (0.32%) Terminal Services
10 6 (0.32%) VMware Server
11 4 (0.21%) iptables
11 4 (0.21%) NFS
11 4 (0.21%) Oracle RAC
12 1 (0.053%) Citrix Hypervisor
12 1 (0.053%) Xen
Systems Management
1 127 (6.79%) SCCM
2 68 (3.63%) Microsoft Intune
3 36 (1.92%) Kubernetes
4 23 (1.23%) Ansible
5 21 (1.12%) WSUS
6 17 (0.91%) Nagios
7 15 (0.80%) FortiGate
7 15 (0.80%) Terraform
8 14 (0.75%) Jamf Pro
9 9 (0.48%) Backup Exec
10 6 (0.32%) Puppet
10 6 (0.32%) SCOM
11 5 (0.27%) Cisco CUCM
11 5 (0.27%) Kibana
12 4 (0.21%) Data Guard
12 4 (0.21%) NetBackup
12 4 (0.21%) Norton AntiVirus
12 4 (0.21%) Oracle RMAN
12 4 (0.21%) Red Hat Spacewalk
12 4 (0.21%) Stealthwatch
Vendors
1 703 (37.57%) Microsoft
2 169 (9.03%) VMware
3 156 (8.34%) Citrix
4 134 (7.16%) Oracle
5 110 (5.88%) Cisco
6 63 (3.37%) HP
7 55 (2.94%) Apple
8 54 (2.89%) ServiceNow
9 50 (2.67%) iManage
10 42 (2.24%) Red Hat
11 34 (1.82%) SAP
12 31 (1.66%) Bloomberg
12 31 (1.66%) Dell
13 30 (1.60%) Salesforce.com
14 27 (1.44%) Sophos
15 24 (1.28%) Google
15 24 (1.28%) Splunk
16 22 (1.18%) Remedy
17 18 (0.96%) SolarWinds
17 18 (0.96%) Veeam