Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 3 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
3 Sep 2026
Same period 2025 Same period 2024
Rank 161 126 207
Rank change year-on-year -35 +81 -14
Permanent jobs requiring a Support Analyst 1,224 1,116 943
As % of all permanent jobs in England 1.26% 2.56% 1.33%
As % of the Job Titles category 1.34% 2.83% 1.40%
Number of salaries quoted 1,045 948 648
10th Percentile £27,125 £25,713 £24,250
25th Percentile £29,250 £28,000 £28,631
Median annual salary (50th Percentile) £35,000 £33,500 £35,000
Median % change year-on-year +4.48% -4.29% -1.80%
75th Percentile £43,750 £43,750 £43,750
90th Percentile £50,000 £55,000 £62,500
UK median annual salary £35,000 £33,500 £35,000
% change year-on-year +4.48% -4.29% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 91,352 39,429 67,522
% of permanent jobs with a recognized job title 93.90% 90.48% 95.15%
Number of salaries quoted 64,592 23,886 43,564
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £77,500 £75,000 £73,750
90th Percentile £100,000 £95,000 £92,500
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 3 September 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 3 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +28 305 £32,500 - 47
North of England +9 263 £34,000 +16.24% 33
London -63 225 £42,500 -6.15% 75
Midlands -38 162 £35,000 +7.69% 9
North West +46 142 £35,000 +6.06% 20
South West -47 142 £32,500 -7.14% 11
East of England -20 127 £30,000 +1.69% 16
Yorkshire -32 114 £31,000 +10.71% 10
East Midlands -24 94 £35,000 +18.64% 6
West Midlands -49 68 £37,500 +11.94% 3
North East -72 7 £30,000 -3.23% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 3 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 441 (36.03%) Microsoft
2 370 (30.23%) Windows
3 361 (29.49%) Problem-Solving
4 358 (29.25%) Microsoft 365
5 242 (19.77%) Active Directory
6 234 (19.12%) SQL
7 202 (16.50%) Customer Service
8 197 (16.09%) ITIL
9 179 (14.62%) Continuous Improvement
10 164 (13.40%) Azure
11 130 (10.62%) ERP
12 121 (9.89%) ITSM
13 114 (9.31%) Windows Server
14 107 (8.74%) Service Management
15 106 (8.66%) Entra ID
16 104 (8.50%) Microsoft Office
17 100 (8.17%) SharePoint
18 80 (6.54%) Microsoft Intune
19 77 (6.29%) Degree
20 73 (5.96%) Microsoft Exchange
21 71 (5.80%) SQL Server
22 70 (5.72%) Service Delivery
23 67 (5.47%) Power Platform
23 67 (5.47%) Windows 10
24 66 (5.39%) SaaS
24 66 (5.39%) ServiceNow
25 64 (5.23%) Business Intelligence
25 64 (5.23%) Process Improvement
26 62 (5.07%) Dynamics 365
26 62 (5.07%) Incident Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 100 (8.17%) SharePoint
2 73 (5.96%) Microsoft Exchange
3 27 (2.21%) IIS
4 12 (0.98%) Skype for Business
5 10 (0.82%) Confluence
6 3 (0.25%) SAS
6 3 (0.25%) Tomcat
7 1 (0.082%) Blackberry Enterprise Server
7 1 (0.082%) CMS
7 1 (0.082%) Exchange Server 2013
Applications
1 104 (8.50%) Microsoft Office
2 62 (5.07%) Microsoft Excel
3 22 (1.80%) Microsoft PowerPoint
4 3 (0.25%) Photoshop
5 1 (0.082%) Revit
5 1 (0.082%) Siemens NX
5 1 (0.082%) Windchill
Business Applications
1 16 (1.31%) Dynamics CRM
2 14 (1.14%) Oracle Retail
3 13 (1.06%) iTrent
3 13 (1.06%) NetSuite
3 13 (1.06%) Visualfiles
4 8 (0.65%) Oracle EBS
4 8 (0.65%) Oracle Financials
5 7 (0.57%) Dynamics AX
5 7 (0.57%) Infor M3
6 6 (0.49%) Elite 3E
6 6 (0.49%) Fidessa
6 6 (0.49%) NEC Housing
7 5 (0.41%) SAP Business One
7 5 (0.41%) Unit4 Business World
8 4 (0.33%) Oracle Assets
8 4 (0.33%) Oracle EBS R12
8 4 (0.33%) Oracle Procure-to-Pay
8 4 (0.33%) Oracle Receivables
8 4 (0.33%) Payment Gateway
8 4 (0.33%) Shopify
Cloud Services
1 358 (29.25%) Microsoft 365
2 164 (13.40%) Azure
3 106 (8.66%) Entra ID
4 67 (5.47%) Power Platform
5 66 (5.39%) SaaS
6 62 (5.07%) Dynamics 365
7 42 (3.43%) OneDrive
8 21 (1.72%) PowerApps
9 19 (1.55%) Power Automate
10 14 (1.14%) Google Workspace
10 14 (1.14%) Microsoft Copilot
11 10 (0.82%) AWS
12 9 (0.74%) Azure DevOps
12 9 (0.74%) IaaS
12 9 (0.74%) Mimecast
12 9 (0.74%) PaaS
13 6 (0.49%) GCP
14 4 (0.33%) OCI
15 3 (0.25%) ChatGPT
15 3 (0.25%) NetDocuments
Communications & Networking
1 53 (4.33%) DNS
2 50 (4.08%) TCP/IP
2 50 (4.08%) WAN
3 46 (3.76%) DHCP
3 46 (3.76%) Firewall
4 44 (3.59%) VPN
5 35 (2.86%) LAN
6 31 (2.53%) Wi-Fi
7 25 (2.04%) Unified Communications
8 22 (1.80%) VoIP
9 17 (1.39%) VLAN
10 13 (1.06%) SD-WAN
10 13 (1.06%) WebEx
11 12 (0.98%) Broadband
11 12 (0.98%) Skype
12 11 (0.90%) 4G
13 10 (0.82%) Wireless
14 7 (0.57%) FIX Connectivity
14 7 (0.57%) Network Security
15 6 (0.49%) Structured Cabling
Database & Business Intelligence
1 71 (5.80%) SQL Server
2 45 (3.68%) Power BI
3 25 (2.04%) Crystal Reports
4 10 (0.82%) Relational Database
5 9 (0.74%) SQL Server Integration Services
6 7 (0.57%) SQL Server Reporting Services
7 5 (0.41%) BusinessObjects
7 5 (0.41%) MySQL
7 5 (0.41%) Power Query
8 4 (0.33%) Oracle Reports
9 3 (0.25%) Data Warehouse
9 3 (0.25%) Oracle Database
10 2 (0.16%) PostgreSQL
10 2 (0.16%) Qlik Sense
10 2 (0.16%) Tableau
11 1 (0.082%) Db2
11 1 (0.082%) Metabase
11 1 (0.082%) SQL Server Analysis Services
Development Applications
1 44 (3.59%) JIRA
2 4 (0.33%) Eclipse
2 4 (0.33%) Oracle Forms
2 4 (0.33%) Toad
3 2 (0.16%) Git
4 1 (0.082%) Visual Studio
General
1 407 (33.25%) Social Skills
2 165 (13.48%) Finance
3 150 (12.25%) Analytical Skills
4 78 (6.37%) Manufacturing
5 71 (5.80%) Legal
6 67 (5.47%) Law
6 67 (5.47%) Organisational Skills
7 61 (4.98%) Retail
8 42 (3.43%) Documentation Skills
9 32 (2.61%) Banking
10 19 (1.55%) Advertising
11 12 (0.98%) Automotive
12 11 (0.90%) Front Office
12 11 (0.90%) Legal Technology
12 11 (0.90%) Local Government
13 10 (0.82%) Telecoms
14 9 (0.74%) Investment Banking
15 8 (0.65%) Inclusion and Diversity
15 8 (0.65%) International Banking
15 8 (0.65%) Public Sector
Libraries, Frameworks & Software Standards
1 29 (2.37%) XML
2 21 (1.72%) HTML
3 19 (1.55%) .NET
4 18 (1.47%) CSS
4 18 (1.47%) FIX Protocol
4 18 (1.47%) Web Services
5 14 (1.14%) REST
6 12 (0.98%) .NET Framework
7 11 (0.90%) SOAP
8 8 (0.65%) JSON
9 6 (0.49%) EDI
10 4 (0.33%) Oracle Fusion
11 3 (0.25%) Elastic Stack
11 3 (0.25%) Kafka
11 3 (0.25%) Middleware
11 3 (0.25%) WSDL
11 3 (0.25%) XSD
11 3 (0.25%) XSLT
12 2 (0.16%) 802.1X
13 1 (0.082%) XSL
Miscellaneous
1 62 (5.07%) Onboarding
2 55 (4.49%) Driving Licence
3 30 (2.45%) Self-Motivation
4 29 (2.37%) Video Conferencing
5 22 (1.80%) Client/Server
5 22 (1.80%) Management Information System
6 21 (1.72%) Analytical Mindset
7 11 (0.90%) Enterprise Software
7 11 (0.90%) Hybrid Cloud
8 9 (0.74%) Fixed Income
8 9 (0.74%) FMCG
9 8 (0.65%) CMDB
9 8 (0.65%) Data Structures
9 8 (0.65%) iPhone
10 6 (0.49%) iPad
10 6 (0.49%) Manufacturing Execution System
10 6 (0.49%) NHS
10 6 (0.49%) Operational Technology
10 6 (0.49%) Product Ownership
11 5 (0.41%) Housing Association
Operating Systems
1 370 (30.23%) Windows
2 114 (9.31%) Windows Server
3 67 (5.47%) Windows 10
4 46 (3.76%) Linux
5 24 (1.96%) Android
6 16 (1.31%) Apple iOS
6 16 (1.31%) Windows Server 2019
7 13 (1.06%) Mac OS
8 11 (0.90%) Unix
9 4 (0.33%) CentOS
9 4 (0.33%) Rocky
9 4 (0.33%) Solaris
9 4 (0.33%) Ubuntu
9 4 (0.33%) Windows Server 2016
Processes & Methodologies
1 361 (29.49%) Problem-Solving
2 202 (16.50%) Customer Service
3 197 (16.09%) ITIL
4 179 (14.62%) Continuous Improvement
5 130 (10.62%) ERP
6 121 (9.89%) ITSM
7 107 (8.74%) Service Management
8 70 (5.72%) Service Delivery
9 64 (5.23%) Business Intelligence
9 64 (5.23%) Process Improvement
10 62 (5.07%) Incident Management
11 51 (4.17%) Change Management
12 50 (4.08%) Project Delivery
13 48 (3.92%) CRM
14 44 (3.59%) Cybersecurity
15 43 (3.51%) Stakeholder Management
16 40 (3.27%) Collaborative Working
17 39 (3.19%) User Acceptance Testing
18 37 (3.02%) Root Cause Analysis
19 32 (2.61%) Asset Management
Programming Languages
1 234 (19.12%) SQL
2 53 (4.33%) PowerShell
3 31 (2.53%) JavaScript
4 27 (2.21%) C#
5 16 (1.31%) Python
6 9 (0.74%) C++
6 9 (0.74%) PL/SQL
7 8 (0.65%) Java
7 8 (0.65%) Ruby
8 7 (0.57%) Bash
9 6 (0.49%) T-SQL
10 4 (0.33%) Perl
10 4 (0.33%) PHP
10 4 (0.33%) VB
11 3 (0.25%) VBA
11 3 (0.25%) XPath
12 2 (0.16%) Google Apps Script
12 2 (0.16%) Tcl
12 2 (0.16%) VB.NET
13 1 (0.082%) R
Qualifications
1 77 (6.29%) Degree
2 49 (4.00%) A+ Certification
3 34 (2.78%) Security Cleared
4 33 (2.70%) Microsoft Certification
5 20 (1.63%) SC Cleared
6 11 (0.90%) Network+ Certification
7 10 (0.82%) Microsoft Certified Professional
8 9 (0.74%) Computer Science Degree
8 9 (0.74%) ITIL Certification
8 9 (0.74%) ITIL Foundation Certificate
9 7 (0.57%) CCNA
9 7 (0.57%) Cisco Certification
10 6 (0.49%) BPSS Clearance
10 6 (0.49%) MBCS
11 4 (0.33%) DBS Check
12 3 (0.25%) Azure Certification
12 3 (0.25%) MCSA
12 3 (0.25%) MCSE
13 2 (0.16%) DV Cleared
13 2 (0.16%) HNC
Quality Assurance & Compliance
1 44 (3.59%) SLA
2 22 (1.80%) ISO/IEC 27001
3 14 (1.14%) Cyber Essentials
3 14 (1.14%) Data Quality
4 10 (0.82%) QA
5 8 (0.65%) GDPR
6 4 (0.33%) Accessibility
7 2 (0.16%) Cyber Essentials PLUS
7 2 (0.16%) PCI DSS
8 1 (0.082%) DICOM
8 1 (0.082%) PMO
System Software
1 242 (19.77%) Active Directory
2 27 (2.21%) Hyper-V
3 21 (1.72%) VMware Infrastructure
4 6 (0.49%) Firmware
5 5 (0.41%) Virtual Desktop
6 4 (0.33%) XenApp
7 3 (0.25%) Microsoft Virtual Server
7 3 (0.25%) Virtual Servers
8 2 (0.16%) vSphere
9 1 (0.082%) Docker
Systems Management
1 80 (6.54%) Microsoft Intune
2 13 (1.06%) SCCM
3 7 (0.57%) Jamf Pro
4 6 (0.49%) Kibana
5 5 (0.41%) Single Sign-On
6 2 (0.16%) Grafana
7 1 (0.082%) Autotask
7 1 (0.082%) Cisco CUCM
7 1 (0.082%) Failover Clustering
7 1 (0.082%) FortiGate
7 1 (0.082%) Microsoft Clustering
Vendors
1 441 (36.03%) Microsoft
2 66 (5.39%) ServiceNow
3 50 (4.08%) Oracle
4 31 (2.53%) SAP
4 31 (2.53%) VMware
5 24 (1.96%) Cisco
6 22 (1.80%) Citrix
6 22 (1.80%) iManage
7 15 (1.23%) Google
7 15 (1.23%) Sage
7 15 (1.23%) Salesforce
8 14 (1.14%) Apple
9 13 (1.06%) Epicor
9 13 (1.06%) IFS
10 12 (0.98%) IBM
10 12 (0.98%) Meraki
11 11 (0.90%) Polycom
11 11 (0.90%) Starlink
12 10 (0.82%) Dell
12 10 (0.82%) IBM Sterling