Period
to 25 April 2018

The median annual salary for a Support Analyst was £31,500 in advertised job vacancies in England during the 6 months to 25 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > England
6 months to
25 Apr 2018
Same period 2017 Same period 2016
Rank 140 119 90
Rank change year-on-year -21 -29 -2
Permanent jobs requiring a Support Analyst 3,956 4,271 6,102
As % of all permanent IT jobs advertised in England 2.39% 2.66% 3.17%
As % of the Job Titles category 2.48% 2.76% 3.28%
Number of salaries quoted 3,561 3,745 5,264
England median annual salary £31,500 £31,000 £32,500
Median salary % change year-on-year +1.61% -4.62% +3.17%
10th Percentile £21,000 £21,250 £21,250
90th Percentile £52,500 £50,000 £55,000
UK median annual salary £31,500 £30,500 £32,500
% change year-on-year +3.28% -6.15% +4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 159,770 154,809 186,110
% of permanent IT jobs with a recognized job title 96.47% 96.57% 96.66%
Number of salaries quoted 131,639 129,576 157,817
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Support Analyst in England over the 6 months to 25 April 2018.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 25 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -21 1,619 £37,500 +4.17% 183
South East +1 932 £28,500 - 113
Midlands +37 500 £27,000 -3.57% 62
North of England -73 466 £27,500 - 78
West Midlands +74 326 £27,500 -5.17% 38
East of England -45 240 £29,750 +6.25% 34
North West -54 225 £27,750 +0.91% 42
Yorkshire -57 220 £27,250 +2.83% 31
South West -15 205 £24,625 -1.50% 40
East Midlands -3 174 £26,000 -5.45% 24
North East -33 21 £27,500 - 5
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 25 April 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 1,903 (48.10%) Windows
2 1,483 (37.49%) Microsoft
3 1,389 (35.11%) SQL
4 1,067 (26.97%) Active Directory
5 946 (23.91%) ITIL
6 891 (22.52%) Finance
7 798 (20.17%) Microsoft Office
8 797 (20.15%) Windows Server
9 666 (16.84%) SQL Server
10 652 (16.48%) Problem-Solving
11 540 (13.65%) Windows 7
12 538 (13.60%) Office 365
13 472 (11.93%) Linux
14 434 (10.97%) VMware
15 431 (10.89%) Oracle
16 407 (10.29%) Degree
17 401 (10.14%) Unix
18 379 (9.58%) Windows 10
19 363 (9.18%) MS Exchange
20 346 (8.75%) SLA
21 322 (8.14%) .NET
22 297 (7.51%) C#
23 295 (7.46%) Analytical Skills
24 286 (7.23%) Java
24 286 (7.23%) Cisco
25 284 (7.18%) Citrix
26 273 (6.90%) IIS
27 270 (6.83%) Windows Server 2012
28 268 (6.77%) Windows Server 2008
29 249 (6.29%) Firewall

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 363 (9.18%) MS Exchange
2 273 (6.90%) IIS
3 189 (4.78%) SharePoint
4 88 (2.22%) Skype for Business
5 85 (2.15%) Exchange Server 2010
6 63 (1.59%) Exchange Server 2013
7 59 (1.49%) Tomcat
8 56 (1.42%) Apache
9 46 (1.16%) Blackberry Enterprise Server
10 41 (1.04%) WebLogic
11 36 (0.91%) WebSphere
12 28 (0.71%) JBoss
13 19 (0.48%) Confluence
13 19 (0.48%) Exchange Server 2007
14 17 (0.43%) CMS
15 16 (0.40%) Oracle SOA Suite
16 15 (0.38%) BizTalk Server
17 12 (0.30%) Oracle HTTP Server
18 11 (0.28%) IBM Notes
18 11 (0.28%) SharePoint 2013
Applications
1 798 (20.17%) Microsoft Office
2 240 (6.07%) Microsoft Excel
3 91 (2.30%) Microsoft PowerPoint
4 18 (0.46%) Acrobat
5 16 (0.40%) MS Visio
6 14 (0.35%) Spreadsheet
7 4 (0.10%) Adobe Creative Suite
7 4 (0.10%) CATIA
7 4 (0.10%) Siemens NX
8 3 (0.076%) InDesign
8 3 (0.076%) Photoshop
8 3 (0.076%) Windchill
9 2 (0.051%) Adobe Captivate
9 2 (0.051%) FreeHand
10 1 (0.025%) Abaqus
10 1 (0.025%) AutoCAD
10 1 (0.025%) Camtasia
10 1 (0.025%) Maya
10 1 (0.025%) Microsoft Project
10 1 (0.025%) S-PLUS
Business Applications
1 67 (1.69%) Dynamics NAV
2 61 (1.54%) Dynamics CRM
3 57 (1.44%) Dynamics AX
4 36 (0.91%) NetSuite
5 35 (0.88%) Oracle EBS
6 30 (0.76%) Elite 3E
7 27 (0.68%) Markit EDM
8 23 (0.58%) Sage X3
9 20 (0.51%) BusinessWare
9 20 (0.51%) Oracle Applications
10 15 (0.38%) Oracle EBS R12
11 14 (0.35%) SAP CO
11 14 (0.35%) SAP FI
11 14 (0.35%) SAP FI/CO
12 13 (0.33%) Oracle Payables
12 13 (0.33%) Oracle Receivables
12 13 (0.33%) thinkFolio
13 12 (0.30%) Remedy ITSM
14 11 (0.28%) Maximo
14 11 (0.28%) Oracle Assets
Cloud Services
1 538 (13.60%) Office 365
2 209 (5.28%) Microsoft Azure
3 99 (2.50%) SaaS
4 85 (2.15%) Amazon AWS
5 32 (0.81%) Mimecast
6 30 (0.76%) Cloud Computing
7 17 (0.43%) PaaS
8 16 (0.40%) IaaS
8 16 (0.40%) OneDrive
9 12 (0.30%) Dynamics 365
10 11 (0.28%) Azure Active Directory
11 9 (0.23%) G Suite
12 8 (0.20%) Slack
13 7 (0.18%) Adobe Creative Cloud
14 4 (0.10%) Adobe Analytics
14 4 (0.10%) Akamai
14 4 (0.10%) Dropbox
14 4 (0.10%) GitHub
15 3 (0.076%) Google Analytics
16 2 (0.051%) Google Cloud Platform
Communications & Networking
1 249 (6.29%) Firewall
2 232 (5.86%) TCP/IP
3 221 (5.59%) LAN
4 212 (5.36%) DNS
5 192 (4.85%) WAN
6 169 (4.27%) DHCP
7 118 (2.98%) VPN
8 115 (2.91%) VoIP
9 86 (2.17%) Internet
10 85 (2.15%) SAN
11 70 (1.77%) Skype
12 68 (1.72%) Wi-Fi
13 62 (1.57%) SSL
14 49 (1.24%) FTP
15 48 (1.21%) Wireless
16 45 (1.14%) VLAN
17 36 (0.91%) Remote Desktop
18 28 (0.71%) HTTP
19 25 (0.63%) IPsec
20 22 (0.56%) IP Telephony
Database & Business Intelligence
1 666 (16.84%) SQL Server
2 97 (2.45%) Oracle Database
3 95 (2.40%) Relational Database
4 90 (2.28%) SQL Server Reporting Services
5 85 (2.15%) SQL Server 2008
6 81 (2.05%) Crystal Reports
7 74 (1.87%) MySQL
8 65 (1.64%) Oracle Reports
8 65 (1.64%) SQL Server Integration Services
9 64 (1.62%) Data Warehouse
10 56 (1.42%) BusinessObjects
11 48 (1.21%) RDBMS
12 42 (1.06%) SQL Server 2012
13 37 (0.94%) SQL Server Analysis Services
14 33 (0.83%) Oracle Database 11g
15 30 (0.76%) SQL Server 2005
16 25 (0.63%) DB2
16 25 (0.63%) Oracle Database 10g
17 19 (0.48%) Hadoop
18 16 (0.40%) MongoDB
Development Applications
1 58 (1.47%) JIRA
2 31 (0.78%) Oracle Forms
3 24 (0.61%) Visual Studio
4 20 (0.51%) Eclipse
5 15 (0.38%) FrontPage
5 15 (0.38%) Subversion
6 13 (0.33%) Git (software)
7 9 (0.23%) SoapUI
7 9 (0.23%) Visual Studio Team System
8 7 (0.18%) Team Foundation Server
9 6 (0.15%) SQL Server Management Studio (SSMS)
10 5 (0.13%) Maven
11 4 (0.10%) Fiddler
11 4 (0.10%) Jenkins
11 4 (0.10%) Oracle APEX
11 4 (0.10%) Selenium
12 2 (0.051%) JDeveloper
12 2 (0.051%) WinDbg
13 1 (0.025%) MSI
13 1 (0.025%) PowerBuilder
General
1 891 (22.52%) Finance
2 197 (4.98%) Banking
3 192 (4.85%) Retail
4 188 (4.75%) Law
5 161 (4.07%) Legal
6 136 (3.44%) Front Office
7 100 (2.53%) Manufacturing
8 76 (1.92%) Marketing
9 71 (1.79%) Telecoms
10 64 (1.62%) Back Office
11 60 (1.52%) Investment Banking
12 57 (1.44%) German Language
13 54 (1.37%) French Language
14 53 (1.34%) Advertising
15 48 (1.21%) Games
16 44 (1.11%) Financial Institution
17 27 (0.68%) Electronics
17 27 (0.68%) Spanish Language
18 23 (0.58%) Italian Language
19 15 (0.38%) Retail Banking
Libraries, Frameworks & Software Standards
1 322 (8.14%) .NET
2 148 (3.74%) HTML
3 120 (3.03%) XML
4 105 (2.65%) Web Services
5 100 (2.53%) CSS
6 84 (2.12%) ASP.NET
6 84 (2.12%) FIX Protocol
7 53 (1.34%) Middleware
8 47 (1.19%) SOAP
9 45 (1.14%) J2EE
10 32 (0.81%) .NET Framework
11 26 (0.66%) XSLT
12 25 (0.63%) jQuery
12 25 (0.63%) REST
13 22 (0.56%) LDAP
14 21 (0.53%) AngularJS
15 20 (0.51%) EDI
15 20 (0.51%) HTML5
16 19 (0.48%) Node.js
17 16 (0.40%) Oracle Fusion
Miscellaneous
1 295 (7.46%) Analytical Skills
2 186 (4.70%) Self-Motivation
3 159 (4.02%) Computer Science
4 109 (2.76%) Management Information System
5 107 (2.70%) Driving Licence
6 104 (2.63%) Blackberry
7 97 (2.45%) iPhone
8 72 (1.82%) Data Centre
9 59 (1.49%) Equities
10 53 (1.34%) Smartphone
11 51 (1.29%) EPoS
11 51 (1.29%) Video Conferencing
12 49 (1.24%) Hedge funds
13 47 (1.19%) Fixed Income
14 46 (1.16%) Derivative
14 46 (1.16%) Foreign Exchange (FX)
15 44 (1.11%) Clustering
16 39 (0.99%) Enterprise Software
17 38 (0.96%) iPad
18 33 (0.83%) Mobile App
Operating Systems
1 1,903 (48.10%) Windows
2 797 (20.15%) Windows Server
3 540 (13.65%) Windows 7
4 472 (11.93%) Linux
5 401 (10.14%) Unix
6 379 (9.58%) Windows 10
7 270 (6.83%) Windows Server 2012
8 268 (6.77%) Windows Server 2008
9 124 (3.13%) Windows 8
10 97 (2.45%) Windows Server 2003
11 77 (1.95%) Android
12 70 (1.77%) Apple iOS
13 60 (1.52%) Solaris
14 57 (1.44%) Windows XP
15 52 (1.31%) Mac OS X
16 34 (0.86%) Red Hat Enterprise Linux
17 30 (0.76%) AIX
18 26 (0.66%) Mac OS
19 17 (0.43%) Windows Vista
20 16 (0.40%) CentOS
Processes & Methodologies
1 946 (23.91%) ITIL
2 652 (16.48%) Problem-Solving
3 221 (5.59%) Service Management
4 212 (5.36%) ERP
5 211 (5.33%) CRM
6 193 (4.88%) Incident Management
7 175 (4.42%) Change Management
8 152 (3.84%) Service Delivery
9 137 (3.46%) Project Management
10 134 (3.39%) ITSM
11 123 (3.11%) Asset Management
12 122 (3.08%) Problem Management
13 115 (2.91%) Business Intelligence
14 111 (2.81%) User Acceptance Testing
15 109 (2.76%) Disaster Recovery
16 104 (2.63%) Root Cause Analysis
17 95 (2.40%) Data Analysis
18 94 (2.38%) DevOps
19 93 (2.35%) Agile Software Development
20 81 (2.05%) ITIL V3
Programming Languages
1 1,389 (35.11%) SQL
2 297 (7.51%) C#
3 286 (7.23%) Java
4 185 (4.68%) PowerShell
5 161 (4.07%) JavaScript
6 91 (2.30%) T-SQL
7 82 (2.07%) PL/SQL
8 78 (1.97%) Perl
9 69 (1.74%) Shell Script
10 68 (1.72%) Python
11 55 (1.39%) Bash Shell
12 52 (1.31%) PHP
13 50 (1.26%) VB
14 44 (1.11%) VB.NET
15 31 (0.78%) VBA
16 30 (0.76%) RPG
17 28 (0.71%) VBScript
18 27 (0.68%) C++
19 21 (0.53%) C
20 11 (0.28%) Apex Code
Qualifications
1 407 (10.29%) Degree
2 215 (5.43%) Microsoft Certification
3 126 (3.19%) ITIL Certification
4 100 (2.53%) Computer Science Degree
5 91 (2.30%) Security Cleared
6 89 (2.25%) MCSA
7 88 (2.22%) MCP
8 81 (2.05%) Cisco Certification
9 75 (1.90%) CCNA
9 75 (1.90%) MCSE
10 73 (1.85%) SC Cleared
11 50 (1.26%) A+ Certification
12 33 (0.83%) ITIL Foundation Certificate
13 29 (0.73%) MCITP
14 26 (0.66%) MCDST
15 13 (0.33%) Network+ Certification
16 12 (0.30%) CCNP
17 10 (0.25%) MOS
18 8 (0.20%) CCENT
19 6 (0.15%) DBS Check
Quality Assurance & Compliance
1 346 (8.75%) SLA
2 49 (1.24%) Data Quality
3 46 (1.16%) ISO/IEC 27001
4 45 (1.14%) QA
5 22 (0.56%) COBIT
6 20 (0.51%) PMO
7 11 (0.28%) ISO/IEC 20000
7 11 (0.28%) PCI DSS
8 9 (0.23%) Solvency II
9 5 (0.13%) GDPR
10 4 (0.10%) SEPA
11 3 (0.076%) ISO 9001
11 3 (0.076%) MiFID
11 3 (0.076%) Sarbanes-Oxley
12 1 (0.025%) BS7666
12 1 (0.025%) Dodd-Frank
12 1 (0.025%) EMIR
12 1 (0.025%) P3O
System Software
1 1,067 (26.97%) Active Directory
2 217 (5.49%) VMware Infrastructure
3 117 (2.96%) Hyper-V
4 73 (1.85%) XenApp
5 31 (0.78%) XenDesktop
6 27 (0.68%) VMware ESXi
7 26 (0.66%) vSphere
8 22 (0.56%) Virtual Desktop
9 17 (0.43%) Terminal Services
9 17 (0.43%) XenServer
10 15 (0.38%) Terminal Server
10 15 (0.38%) Virtual Machines
11 14 (0.35%) Docker
11 14 (0.35%) Virtual Servers
12 10 (0.25%) Microsoft App-V
12 10 (0.25%) VMware Workstation
13 8 (0.20%) Firmware
14 7 (0.18%) KVM
15 6 (0.15%) BitLocker
16 5 (0.13%) ProxySG
Systems Management
1 214 (5.41%) SCCM
2 63 (1.59%) Backup Exec
3 48 (1.21%) SCOM
4 26 (0.66%) ServiceCenter
5 22 (0.56%) Oracle Enterprise Manager
6 17 (0.43%) WSUS
7 15 (0.38%) Nagios
8 14 (0.35%) Control-M
9 13 (0.33%) Microsoft Data Protection Manager
9 13 (0.33%) Single Sign-On
10 12 (0.30%) Puppet
11 11 (0.28%) OpenView
12 10 (0.25%) Microsoft Intune
13 9 (0.23%) AirWatch
13 9 (0.23%) ITRS Geneos
13 9 (0.23%) Norton AntiVirus
14 8 (0.20%) Cisco CUCM
14 8 (0.20%) Microsoft Clustering
14 8 (0.20%) Systems Management Server (SMS)
15 7 (0.18%) XenMobile
Vendors
1 1,483 (37.49%) Microsoft
2 434 (10.97%) VMware
3 431 (10.89%) Oracle
4 286 (7.23%) Cisco
5 284 (7.18%) Citrix
6 149 (3.77%) Apple
7 135 (3.41%) SAP
8 113 (2.86%) HP
9 96 (2.43%) iManage
10 80 (2.02%) ServiceNow
11 73 (1.85%) Google
12 72 (1.82%) Salesforce.com
13 67 (1.69%) Remedy
14 62 (1.57%) Sybase
15 59 (1.49%) Sage
16 57 (1.44%) Dell
17 56 (1.42%) Adobe
17 56 (1.42%) SolarWinds
18 48 (1.21%) Bloomberg
18 48 (1.21%) Veeam