Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 7 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 May 2026
Same period 2025 Same period 2024
Rank 152 154 181
Rank change year-on-year +2 +27 +78
Permanent jobs requiring a Support Analyst 1,053 830 1,331
As % of all permanent jobs in England 1.29% 2.12% 1.59%
As % of the Job Titles category 1.39% 2.38% 1.68%
Number of salaries quoted 826 682 1,101
10th Percentile £26,500 £24,500 £24,000
25th Percentile £30,000 £28,000 £27,250
Median annual salary (50th Percentile) £35,000 £37,000 £35,000
Median % change year-on-year -5.41% +5.71% +2.94%
75th Percentile £43,000 £48,750 £47,500
90th Percentile £50,000 £65,000 £57,500
UK median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +4.48%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 75,631 34,943 79,067
% of permanent jobs with a recognized job title 92.91% 89.34% 94.45%
Number of salaries quoted 49,894 21,346 60,262
10th Percentile £30,000 £30,000 £28,500
25th Percentile £40,000 £41,531 £38,125
Median annual salary (50th Percentile) £55,000 £60,000 £54,000
Median % change year-on-year -8.33% +11.11% -11.18%
75th Percentile £75,000 £78,750 £72,433
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £58,500 £53,000
% change year-on-year -5.98% +10.38% -11.67%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 7 May 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 7 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +66 297 £34,500 -1.43% 43
London -44 227 £41,222 -17.56% 36
Midlands +20 171 £35,000 +20.69% 14
North of England -37 166 £35,000 +18.64% 36
South West -17 115 £32,500 +8.33% 16
West Midlands +11 109 £35,000 +16.67% 8
Yorkshire -44 86 £30,000 +5.26% 10
North West +1 78 £35,221 +7.55% 25
East of England -6 76 £30,000 -7.69% 8
East Midlands -8 62 £35,000 +34.62% 6
North East -40 2 £43,500 +74.00% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 7 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 347 (32.95%) Microsoft
2 317 (30.10%) Windows
3 281 (26.69%) Microsoft 365
4 256 (24.31%) Problem-Solving
5 210 (19.94%) SQL
6 207 (19.66%) Active Directory
7 182 (17.28%) ITIL
8 164 (15.57%) Azure
9 141 (13.39%) Customer Service
10 138 (13.11%) ERP
11 120 (11.40%) Microsoft Office
12 118 (11.21%) Continuous Improvement
13 114 (10.83%) ITSM
14 106 (10.07%) Degree
15 90 (8.55%) Entra ID
16 86 (8.17%) Windows 10
17 80 (7.60%) Change Management
18 79 (7.50%) SQL Server
19 78 (7.41%) Windows Server
20 77 (7.31%) Power Platform
21 75 (7.12%) Microsoft Exchange
22 74 (7.03%) Process Improvement
23 70 (6.65%) SharePoint
24 69 (6.55%) Service Management
25 66 (6.27%) Business Intelligence
26 65 (6.17%) Microsoft Excel
27 61 (5.79%) SLA
28 60 (5.70%) Microsoft Intune
29 58 (5.51%) JIRA
30 53 (5.03%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 75 (7.12%) Microsoft Exchange
2 70 (6.65%) SharePoint
3 16 (1.52%) IIS
4 12 (1.14%) Skype for Business
5 10 (0.95%) Confluence
6 5 (0.47%) CMS
7 2 (0.19%) Tomcat
8 1 (0.095%) Appian
8 1 (0.095%) Moodle
8 1 (0.095%) Umbraco
Applications
1 120 (11.40%) Microsoft Office
2 65 (6.17%) Microsoft Excel
3 24 (2.28%) Microsoft PowerPoint
4 3 (0.28%) Photoshop
5 1 (0.095%) MS Visio
5 1 (0.095%) Spreadsheet
Business Applications
1 28 (2.66%) Dynamics CRM
2 15 (1.42%) Dynamics AX
2 15 (1.42%) NEC Housing
3 11 (1.04%) Endur
3 11 (1.04%) NetSuite
4 9 (0.85%) Magento
4 9 (0.85%) Shopify
4 9 (0.85%) Unit4 Business World
5 8 (0.76%) Dynamics NAV
5 8 (0.76%) Elite 3E
5 8 (0.76%) Visualfiles
6 6 (0.57%) SAP HR
6 6 (0.57%) SAP Payroll
7 5 (0.47%) SAP Business One
7 5 (0.47%) SAP S/4HANA
8 4 (0.38%) Exchequer
8 4 (0.38%) Infor M3
8 4 (0.38%) JDE OneWorld
8 4 (0.38%) JDE World
8 4 (0.38%) Primavera
Cloud Services
1 281 (26.69%) Microsoft 365
2 164 (15.57%) Azure
3 90 (8.55%) Entra ID
4 77 (7.31%) Power Platform
5 45 (4.27%) Dynamics 365
6 37 (3.51%) OneDrive
7 32 (3.04%) SaaS
8 23 (2.18%) AWS
9 22 (2.09%) Power Automate
10 19 (1.80%) Google Workspace
11 13 (1.23%) PowerApps
12 12 (1.14%) PaaS
13 11 (1.04%) dbt
13 11 (1.04%) IaaS
14 10 (0.95%) ClickUp
15 8 (0.76%) Azure DevOps
15 8 (0.76%) Boomi
15 8 (0.76%) iPaaS
15 8 (0.76%) Workato
16 6 (0.57%) Microsoft Copilot
Communications & Networking
1 52 (4.94%) DNS
2 48 (4.56%) DHCP
3 37 (3.51%) VPN
4 30 (2.85%) Firewall
4 30 (2.85%) TCP/IP
5 21 (1.99%) WAN
6 17 (1.61%) Unified Communications
6 17 (1.61%) VoIP
7 16 (1.52%) Wi-Fi
8 14 (1.33%) Broadband
9 13 (1.23%) WebEx
10 12 (1.14%) Skype
10 12 (1.14%) VLAN
10 12 (1.14%) WinSCP
11 11 (1.04%) LAN
11 11 (1.04%) Wireless
12 10 (0.95%) 4G
13 7 (0.66%) Network Security
13 7 (0.66%) SD-WAN
14 4 (0.38%) RFID
Database & Business Intelligence
1 79 (7.50%) SQL Server
2 53 (5.03%) Power BI
3 28 (2.66%) Relational Database
4 16 (1.52%) Crystal Reports
4 16 (1.52%) SQL Server Integration Services
5 14 (1.33%) Metabase
5 14 (1.33%) SQL Server Reporting Services
6 12 (1.14%) Oracle Reports
7 11 (1.04%) Data Warehouse
8 8 (0.76%) PostgreSQL
9 7 (0.66%) BusinessObjects
9 7 (0.66%) Power Query
10 4 (0.38%) DB2
10 4 (0.38%) MySQL
11 3 (0.28%) Azure SQL Database
12 1 (0.095%) SQL Server Analysis Services
Development Applications
1 58 (5.51%) JIRA
2 14 (1.33%) Visual Studio
3 12 (1.14%) Git
4 4 (0.38%) LabVIEW
5 2 (0.19%) Rational Rhapsody
6 1 (0.095%) Bitbucket
6 1 (0.095%) SQL Server Management Studio (SSMS)
General
1 311 (29.53%) Social Skills
2 178 (16.90%) Finance
3 133 (12.63%) Analytical Skills
4 75 (7.12%) Law
5 71 (6.74%) Manufacturing
6 68 (6.46%) Legal
7 50 (4.75%) Retail
8 40 (3.80%) Organisational Skills
9 38 (3.61%) Documentation Skills
10 34 (3.23%) Telecoms
11 19 (1.80%) Banking
12 15 (1.42%) Advertising
13 11 (1.04%) Local Government
14 10 (0.95%) Automotive
14 10 (0.95%) Marketing
15 9 (0.85%) Back Office
16 8 (0.76%) Social Housing
17 7 (0.66%) Public Sector
18 5 (0.47%) Agriculture
18 5 (0.47%) Publishing
Libraries, Frameworks & Software Standards
1 18 (1.71%) .NET
2 17 (1.61%) Middleware
3 13 (1.23%) Web Services
4 11 (1.04%) REST
5 8 (0.76%) SOAP
6 7 (0.66%) CSS
6 7 (0.66%) HTML
7 6 (0.57%) EDI
7 6 (0.57%) FIX Protocol
8 4 (0.38%) Elastic Stack
8 4 (0.38%) JSON
9 3 (0.28%) Kafka
10 2 (0.19%) 802.1X
10 2 (0.19%) Oracle Fusion
11 1 (0.095%) SAP CAF
11 1 (0.095%) XML
Miscellaneous
1 69 (6.55%) Onboarding
2 52 (4.94%) Driving Licence
3 48 (4.56%) Video Conferencing
4 30 (2.85%) Management Information System
5 19 (1.80%) Analytical Mindset
6 15 (1.42%) Client/Server
6 15 (1.42%) NHS
7 14 (1.33%) Self-Motivation
8 13 (1.23%) Enterprise Software
8 13 (1.23%) Renewable Energy
9 10 (0.95%) Low-Code
10 8 (0.76%) EPoS
10 8 (0.76%) Hybrid Cloud
10 8 (0.76%) Mobile App
11 6 (0.57%) IoT
11 6 (0.57%) iPhone
12 5 (0.47%) Data Protection Act
12 5 (0.47%) Housing Association
12 5 (0.47%) iSeries
13 4 (0.38%) Legacy Applications
Operating Systems
1 317 (30.10%) Windows
2 86 (8.17%) Windows 10
3 78 (7.41%) Windows Server
4 34 (3.23%) Android
5 33 (3.13%) Linux
6 19 (1.80%) Apple iOS
7 14 (1.33%) Mac OS
8 4 (0.38%) Windows Server 2019
9 3 (0.28%) Unix
10 1 (0.095%) Solaris
10 1 (0.095%) Ubuntu
10 1 (0.095%) Windows Server 2012
10 1 (0.095%) Windows Server 2016
Processes & Methodologies
1 256 (24.31%) Problem-Solving
2 182 (17.28%) ITIL
3 141 (13.39%) Customer Service
4 138 (13.11%) ERP
5 118 (11.21%) Continuous Improvement
6 114 (10.83%) ITSM
7 80 (7.60%) Change Management
8 74 (7.03%) Process Improvement
9 69 (6.55%) Service Management
10 66 (6.27%) Business Intelligence
11 50 (4.75%) CRM
12 43 (4.08%) Service Delivery
13 42 (3.99%) Incident Management
14 39 (3.70%) Data Analysis
15 38 (3.61%) Cybersecurity
15 38 (3.61%) Data Management
16 37 (3.51%) Computer Science
17 29 (2.75%) Migration
18 28 (2.66%) Runbook
19 27 (2.56%) Document Management
Programming Languages
1 210 (19.94%) SQL
2 34 (3.23%) PowerShell
3 23 (2.18%) T-SQL
4 16 (1.52%) Python
5 15 (1.42%) JavaScript
6 13 (1.23%) C#
6 13 (1.23%) VB.NET
7 8 (0.76%) PL/SQL
8 7 (0.66%) PHP
9 4 (0.38%) Delphi
9 4 (0.38%) Pascal
10 3 (0.28%) VBA
11 2 (0.19%) Bash
11 2 (0.19%) Java
12 1 (0.095%) Apex Code
12 1 (0.095%) Data Analysis Expressions
12 1 (0.095%) Kusto Query Language
12 1 (0.095%) R
Qualifications
1 106 (10.07%) Degree
2 43 (4.08%) A+ Certification
3 42 (3.99%) Security Cleared
4 36 (3.42%) Microsoft Certification
5 23 (2.18%) SC Cleared
6 15 (1.42%) Microsoft Certified Professional
7 9 (0.85%) Computer Science Degree
7 9 (0.85%) DBS Check
7 9 (0.85%) HNC
8 8 (0.76%) DV Cleared
9 6 (0.57%) MBCS
10 5 (0.47%) ITIL Foundation Certificate
10 5 (0.47%) MCSA
11 4 (0.38%) ITIL Certification
11 4 (0.38%) MCSE
12 3 (0.28%) BPSS Clearance
12 3 (0.28%) CTC Cleared
13 2 (0.19%) NVQ Level 3
13 2 (0.19%) Oracle Certification
14 1 (0.095%) CCA
Quality Assurance & Compliance
1 61 (5.79%) SLA
2 16 (1.52%) ISO/IEC 27001
3 12 (1.14%) Cyber Essentials
4 10 (0.95%) Data Quality
5 9 (0.85%) QA
6 6 (0.57%) Cyber Essentials PLUS
7 4 (0.38%) Actionable Recommendations
8 2 (0.19%) Accessibility
8 2 (0.19%) GDPR
9 1 (0.095%) DICOM
9 1 (0.095%) PMO
System Software
1 207 (19.66%) Active Directory
2 19 (1.80%) VMware Infrastructure
3 13 (1.23%) Hyper-V
4 6 (0.57%) Virtual Desktop
5 5 (0.47%) XenApp
6 4 (0.38%) Virtual Machines
7 3 (0.28%) BitLocker
7 3 (0.28%) Docker
8 1 (0.095%) vSphere
Systems Management
1 60 (5.70%) Microsoft Intune
2 27 (2.56%) SCCM
3 7 (0.66%) Single Sign-On
4 3 (0.28%) Grafana
4 3 (0.28%) Kibana
5 2 (0.19%) Jamf Pro
6 1 (0.095%) AirWatch
6 1 (0.095%) Control-M
6 1 (0.095%) EMC NetWorker
6 1 (0.095%) Kubernetes
6 1 (0.095%) Prometheus
6 1 (0.095%) Terraform
Vendors
1 347 (32.95%) Microsoft
2 49 (4.65%) ServiceNow
3 28 (2.66%) VMware
4 25 (2.37%) Oracle
4 25 (2.37%) SAP
5 21 (1.99%) Google
6 13 (1.23%) Apple
7 12 (1.14%) iManage
8 11 (1.04%) Citrix
8 11 (1.04%) ConnectWise
8 11 (1.04%) HubSpot
8 11 (1.04%) Northgate
9 10 (0.95%) SolarWinds
9 10 (0.95%) Starlink
10 8 (0.76%) IFS
10 8 (0.76%) Polycom
10 8 (0.76%) WooCommerce
11 7 (0.66%) Aderant
11 7 (0.66%) Intapp
11 7 (0.66%) MuleSoft