Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 28 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 Jan 2026
Same period 2025 Same period 2024
Rank 127 196 151
Rank change year-on-year +69 -45 +90
Permanent jobs requiring a Support Analyst 996 719 1,196
As % of all permanent jobs in England 1.79% 1.52% 1.98%
As % of the Job Titles category 1.97% 1.65% 2.08%
Number of salaries quoted 788 439 1,034
10th Percentile £26,000 £26,500 £24,250
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,000 £40,000 £35,695
Median % change year-on-year -17.50% +12.06% +4.99%
75th Percentile £40,250 £52,500 £47,500
90th Percentile £53,750 £67,500 £57,500
UK median annual salary £33,500 £40,000 £36,500
% change year-on-year -16.25% +9.59% +7.35%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 50,523 43,465 57,452
% of permanent jobs with a recognized job title 91.02% 92.05% 95.02%
Number of salaries quoted 32,139 22,558 45,779
10th Percentile £29,000 £33,750 £29,500
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -12.00%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.37%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 28 January 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 28 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +82 257 £32,750 -6.43% 34
London 0 255 £41,222 -13.66% 30
Midlands +54 156 £30,000 -9.09% 14
North of England +43 147 £31,000 -10.14% 17
South West +65 108 £32,500 +2.77% 20
West Midlands +55 85 £35,000 +4.48% 7
Yorkshire +21 79 £26,975 -26.10% 9
East of England +56 71 £27,500 -21.43% 13
East Midlands +32 71 £29,500 -9.23% 7
North West +3 52 £33,750 +3.85% 8
North East +10 16 £31,500 -10.00%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 28 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 389 (39.06%) Microsoft
2 349 (35.04%) Problem-Solving
3 337 (33.84%) Windows
4 276 (27.71%) Customer Service
5 257 (25.80%) Microsoft 365
6 235 (23.59%) SQL
7 232 (23.29%) Active Directory
8 221 (22.19%) ITIL
9 168 (16.87%) Azure
10 153 (15.36%) Microsoft Office
11 128 (12.85%) Degree
12 106 (10.64%) Entra ID
13 102 (10.24%) ITSM
14 100 (10.04%) Microsoft Excel
15 97 (9.74%) Microsoft Intune
16 95 (9.54%) Continuous Improvement
16 95 (9.54%) Windows Server
17 93 (9.34%) ERP
18 88 (8.84%) Power Platform
19 81 (8.13%) Windows 10
20 73 (7.33%) Service Management
20 73 (7.33%) SLA
21 72 (7.23%) Change Management
21 72 (7.23%) DNS
22 71 (7.13%) Process Improvement
23 70 (7.03%) JIRA
24 69 (6.93%) Firewall
25 67 (6.73%) DHCP
25 67 (6.73%) SQL Server
26 66 (6.63%) Business Intelligence

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 63 (6.33%) Microsoft Exchange
2 62 (6.22%) SharePoint
3 19 (1.91%) Confluence
4 13 (1.31%) Skype for Business
5 9 (0.90%) IIS
6 1 (0.10%) Appian
6 1 (0.10%) Moodle
6 1 (0.10%) Tomcat
6 1 (0.10%) Umbraco
Applications
1 153 (15.36%) Microsoft Office
2 100 (10.04%) Microsoft Excel
3 48 (4.82%) Microsoft PowerPoint
4 18 (1.81%) Spreadsheet
5 4 (0.40%) MS Visio
6 1 (0.10%) Acrobat
6 1 (0.10%) AutoCAD
6 1 (0.10%) Photoshop
Business Applications
1 17 (1.71%) Dynamics CRM
2 13 (1.31%) Endur
2 13 (1.31%) NEC Housing
2 13 (1.31%) NetSuite
3 11 (1.10%) Dynamics AX
3 11 (1.10%) Visualfiles
4 6 (0.60%) SAP S/4HANA
4 6 (0.60%) Shopify
5 5 (0.50%) Dynamics NAV
5 5 (0.50%) Fidessa
5 5 (0.50%) Magento
5 5 (0.50%) SAP HR
5 5 (0.50%) SAP Payroll
6 4 (0.40%) Elite 3E
7 3 (0.30%) SAP Business ByDesign
8 1 (0.10%) IBM Planning Analytics
8 1 (0.10%) Remedy ITSM
8 1 (0.10%) Sage 200
8 1 (0.10%) SAP EWM
8 1 (0.10%) SAP WM
Cloud Services
1 257 (25.80%) Microsoft 365
2 168 (16.87%) Azure
3 106 (10.64%) Entra ID
4 88 (8.84%) Power Platform
5 48 (4.82%) SaaS
6 40 (4.02%) Dynamics 365
7 26 (2.61%) AWS
8 24 (2.41%) OneDrive
9 20 (2.01%) Power Automate
10 16 (1.61%) PowerApps
11 12 (1.20%) Google Workspace
12 6 (0.60%) dbt
13 5 (0.50%) Azure Monitor
14 4 (0.40%) OCI
15 3 (0.30%) BigCommerce
15 3 (0.30%) Datadog
15 3 (0.30%) Mimecast
15 3 (0.30%) Oracle Service Cloud
16 2 (0.20%) Azure DevOps
16 2 (0.20%) PaaS
Communications & Networking
1 72 (7.23%) DNS
2 69 (6.93%) Firewall
3 67 (6.73%) DHCP
4 53 (5.32%) VPN
5 39 (3.92%) TCP/IP
6 38 (3.82%) LAN
7 33 (3.31%) WAN
8 28 (2.81%) Remote Desktop
9 26 (2.61%) Wireless
10 19 (1.91%) WebEx
11 15 (1.51%) Internet
11 15 (1.51%) VoIP
11 15 (1.51%) Wi-Fi
12 14 (1.41%) Unified Communications
13 13 (1.31%) Skype
14 12 (1.20%) SD-WAN
14 12 (1.20%) WinSCP
15 10 (1.00%) Broadband
15 10 (1.00%) MPLS
16 7 (0.70%) VLAN
Database & Business Intelligence
1 67 (6.73%) SQL Server
2 65 (6.53%) Power BI
3 24 (2.41%) Relational Database
4 22 (2.21%) Oracle Reports
5 16 (1.61%) MySQL
6 9 (0.90%) SQL Server Integration Services
7 8 (0.80%) Metabase
8 6 (0.60%) Data Warehouse
8 6 (0.60%) SQL Server Reporting Services
9 5 (0.50%) Oracle Database
9 5 (0.50%) PostgreSQL
10 4 (0.40%) Crystal Reports
11 3 (0.30%) Azure SQL Database
Development Applications
1 70 (7.03%) JIRA
2 18 (1.81%) Git
3 8 (0.80%) Visual Studio
4 7 (0.70%) Bitbucket
5 4 (0.40%) LabVIEW
6 1 (0.10%) Rational Rhapsody
General
1 475 (47.69%) Social Skills
2 161 (16.16%) Analytical Skills
3 134 (13.45%) Finance
4 104 (10.44%) Law
5 67 (6.73%) Organisational Skills
6 57 (5.72%) Manufacturing
7 55 (5.52%) Legal
7 55 (5.52%) Retail
8 52 (5.22%) Telecoms
9 28 (2.81%) Advertising
10 25 (2.51%) Marketing
11 14 (1.41%) Automotive
12 12 (1.20%) Back Office
12 12 (1.20%) Banking
13 10 (1.00%) Documentation Skills
13 10 (1.00%) Front Office
14 5 (0.50%) Billing
14 5 (0.50%) Presentation Skills
15 4 (0.40%) Aerospace
15 4 (0.40%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 14 (1.41%) HTML
2 13 (1.31%) .NET
3 11 (1.10%) CSS
4 8 (0.80%) FIX Protocol
5 7 (0.70%) Middleware
5 7 (0.70%) Oracle Fusion
5 7 (0.70%) REST
5 7 (0.70%) SOAP
6 5 (0.50%) LDAP
6 5 (0.50%) Lightning Web Components
6 5 (0.50%) XML
7 4 (0.40%) EDI
7 4 (0.40%) JSON
7 4 (0.40%) React
7 4 (0.40%) Software Packaging
8 2 (0.20%) jQuery
8 2 (0.20%) Web Services
9 1 (0.10%) MFC
Miscellaneous
1 100 (10.04%) Onboarding
2 62 (6.22%) Driving Licence
3 59 (5.92%) Management Information System
4 44 (4.42%) Video Conferencing
5 34 (3.41%) Enterprise Software
6 19 (1.91%) NHS
7 17 (1.71%) Self-Motivation
8 12 (1.20%) Data Centre
9 10 (1.00%) Analytical Mindset
9 10 (1.00%) Renewable Energy
10 9 (0.90%) EPoS
11 8 (0.80%) Client/Server
12 7 (0.70%) IoT
12 7 (0.70%) Mobile App
13 6 (0.60%) FMCG
13 6 (0.60%) iPhone
13 6 (0.60%) Reference Data
14 5 (0.50%) PKI
15 4 (0.40%) iPad
15 4 (0.40%) iSeries
Operating Systems
1 337 (33.84%) Windows
2 95 (9.54%) Windows Server
3 81 (8.13%) Windows 10
4 43 (4.32%) Mac OS
5 39 (3.92%) Linux
6 35 (3.51%) Apple iOS
7 24 (2.41%) Android
8 18 (1.81%) Windows Server 2019
9 12 (1.20%) Unix
10 8 (0.80%) Windows Server 2016
11 6 (0.60%) Mac OS X
12 4 (0.40%) Solaris
13 2 (0.20%) Ubuntu
14 1 (0.10%) AIX
14 1 (0.10%) Windows 7
14 1 (0.10%) Windows Server 2003
14 1 (0.10%) Windows Server 2008
14 1 (0.10%) Windows Server 2012
Processes & Methodologies
1 349 (35.04%) Problem-Solving
2 276 (27.71%) Customer Service
3 221 (22.19%) ITIL
4 102 (10.24%) ITSM
5 95 (9.54%) Continuous Improvement
6 93 (9.34%) ERP
7 73 (7.33%) Service Management
8 72 (7.23%) Change Management
9 71 (7.13%) Process Improvement
10 66 (6.63%) Business Intelligence
11 45 (4.52%) Mentoring
12 43 (4.32%) Asset Management
12 43 (4.32%) Cybersecurity
13 41 (4.12%) CRM
13 41 (4.12%) Data Analysis
13 41 (4.12%) Incident Management
14 39 (3.92%) User Experience
15 36 (3.61%) Computer Science
16 33 (3.31%) Root Cause Analysis
17 28 (2.81%) Logistics
Programming Languages
1 235 (23.59%) SQL
2 34 (3.41%) PowerShell
3 29 (2.91%) Python
3 29 (2.91%) T-SQL
4 26 (2.61%) C#
5 9 (0.90%) VB.NET
6 8 (0.80%) Java
7 7 (0.70%) JavaScript
7 7 (0.70%) VB
8 6 (0.60%) VBA
9 5 (0.50%) Data Analysis Expressions
9 5 (0.50%) Kusto Query Language
10 3 (0.30%) Apex Code
10 3 (0.30%) Bash
11 2 (0.20%) Shell Script
12 1 (0.10%) Bicep
12 1 (0.10%) R
12 1 (0.10%) VBScript
Qualifications
1 128 (12.85%) Degree
2 45 (4.52%) Security Cleared
3 40 (4.02%) Microsoft Certification
4 36 (3.61%) SC Cleared
5 31 (3.11%) A+ Certification
6 22 (2.21%) MCP
7 21 (2.11%) DBS Check
8 19 (1.91%) Computer Science Degree
8 19 (1.91%) ITIL Foundation Certificate
9 13 (1.31%) CCNA
9 13 (1.31%) Cisco Certification
9 13 (1.31%) ITIL Certification
10 10 (1.00%) Network+ Certification
11 8 (0.80%) MCSA
12 7 (0.70%) BPSS Clearance
13 4 (0.40%) DV Cleared
13 4 (0.40%) HNC
13 4 (0.40%) Master's Degree
13 4 (0.40%) MCSE
13 4 (0.40%) MCTS
Quality Assurance & Compliance
1 73 (7.33%) SLA
2 21 (2.11%) QA
3 15 (1.51%) ISO/IEC 27001
4 7 (0.70%) Cyber Essentials
5 6 (0.60%) Accessibility
6 5 (0.50%) Data Quality
6 5 (0.50%) GDPR
7 3 (0.30%) 21 CFR Part 11
7 3 (0.30%) GxP
8 2 (0.20%) Cyber Essentials PLUS
9 1 (0.10%) Actionable Recommendations
9 1 (0.10%) PCI DSS
System Software
1 232 (23.29%) Active Directory
2 24 (2.41%) VMware Infrastructure
3 13 (1.31%) Hyper-V
4 9 (0.90%) Virtual Desktop
5 5 (0.50%) Virtual Machines
6 2 (0.20%) BitLocker
6 2 (0.20%) Firmware
Systems Management
1 97 (9.74%) Microsoft Intune
2 19 (1.91%) SCCM
3 9 (0.90%) Grafana
4 7 (0.70%) Control-M
4 7 (0.70%) Jamf Pro
4 7 (0.70%) Kubernetes
4 7 (0.70%) Prometheus
5 5 (0.50%) Autotask
5 5 (0.50%) WSUS
6 1 (0.10%) AirWatch
6 1 (0.10%) EMC NetWorker
6 1 (0.10%) SCOM
6 1 (0.10%) Symantec Endpoint Protection
6 1 (0.10%) Terraform
Vendors
1 389 (39.06%) Microsoft
2 32 (3.21%) Oracle
3 28 (2.81%) VMware
4 27 (2.71%) ServiceNow
5 26 (2.61%) Cisco
6 20 (2.01%) SAP
7 17 (1.71%) Meraki
7 17 (1.71%) Polycom
8 15 (1.51%) CheckPoint
8 15 (1.51%) Palo Alto
9 14 (1.41%) Salesforce
10 13 (1.31%) Apple
11 12 (1.20%) Google
12 11 (1.10%) Northgate
13 10 (1.00%) Fortinet
14 9 (0.90%) Guidewire
15 8 (0.80%) Citrix
15 8 (0.80%) Sage
16 7 (0.70%) HP
16 7 (0.70%) Intapp