Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 13 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Sep 2026
Same period 2025 Same period 2024
Rank 157 126 201
Rank change year-on-year -31 +75 -19
Permanent jobs requiring a Support Analyst 1,254 1,116 943
As % of all permanent jobs in England 1.25% 2.57% 1.37%
As % of the Job Titles category 1.34% 2.85% 1.44%
Number of salaries quoted 1,066 953 624
10th Percentile £26,500 £25,750 £25,000
25th Percentile £29,250 £28,000 £29,000
Median annual salary (50th Percentile) £35,000 £33,500 £35,000
Median % change year-on-year +4.48% -4.29% -1.41%
75th Percentile £43,750 £42,500 £45,000
90th Percentile £50,375 £55,000 £66,750
UK median annual salary £34,500 £33,500 £35,000
% change year-on-year +2.99% -4.29% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 93,631 39,211 65,564
% of permanent jobs with a recognized job title 93.51% 90.38% 95.21%
Number of salaries quoted 66,209 23,560 40,564
10th Percentile £30,000 £28,300 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £59,300 £55,000 £55,000
Median % change year-on-year +7.82% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £93,750
UK median annual salary £58,500 £55,000 £55,000
% change year-on-year +6.36% - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 13 September 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 13 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +19 315 £32,500 - 49
North of England +9 270 £32,500 +8.33% 44
London -63 229 £44,615 -0.86% 43
Midlands -52 164 £35,000 +12.90% 8
North West +55 150 £34,000 +3.82% 31
South West -42 143 £32,500 - 5
East of England -14 133 £30,000 +1.69% 16
Yorkshire -25 111 £31,000 +10.71% 12
East Midlands -30 98 £35,000 +18.64% 5
West Midlands -57 66 £37,500 +13.64% 3
North East -70 9 £30,000 -3.23% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 13 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 458 (36.52%) Microsoft
2 388 (30.94%) Problem-Solving
3 384 (30.62%) Windows
4 378 (30.14%) Microsoft 365
5 256 (20.41%) Active Directory
6 238 (18.98%) SQL
7 225 (17.94%) Customer Service
8 208 (16.59%) ITIL
9 184 (14.67%) Continuous Improvement
10 170 (13.56%) Azure
11 135 (10.77%) ERP
12 132 (10.53%) ITSM
13 115 (9.17%) Microsoft Office
14 112 (8.93%) Windows Server
15 111 (8.85%) Service Management
16 110 (8.77%) Entra ID
16 110 (8.77%) SharePoint
17 86 (6.86%) Microsoft Intune
18 80 (6.38%) Degree
19 78 (6.22%) Microsoft Exchange
20 73 (5.82%) Service Delivery
21 71 (5.66%) Windows 10
22 70 (5.58%) SaaS
23 69 (5.50%) Power Platform
23 69 (5.50%) ServiceNow
24 66 (5.26%) SQL Server
25 65 (5.18%) Business Intelligence
25 65 (5.18%) DNS
25 65 (5.18%) Microsoft Excel
26 63 (5.02%) Incident Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 110 (8.77%) SharePoint
2 78 (6.22%) Microsoft Exchange
3 26 (2.07%) IIS
4 13 (1.04%) Confluence
5 12 (0.96%) Skype for Business
6 3 (0.24%) SAS
6 3 (0.24%) Tomcat
7 1 (0.080%) Blackberry Enterprise Server
7 1 (0.080%) Exchange Server 2013
Applications
1 115 (9.17%) Microsoft Office
2 65 (5.18%) Microsoft Excel
3 22 (1.75%) Microsoft PowerPoint
4 3 (0.24%) Photoshop
5 1 (0.080%) Revit
5 1 (0.080%) Siemens NX
5 1 (0.080%) Windchill
Business Applications
1 16 (1.28%) iTrent
2 15 (1.20%) Dynamics CRM
2 15 (1.20%) NetSuite
3 14 (1.12%) Oracle Retail
4 13 (1.04%) Visualfiles
5 8 (0.64%) Oracle EBS
5 8 (0.64%) Oracle Financials
6 7 (0.56%) Dynamics AX
6 7 (0.56%) Fidessa
6 7 (0.56%) Infor M3
7 6 (0.48%) NEC Housing
8 5 (0.40%) Elite 3E
8 5 (0.40%) SAP Business One
8 5 (0.40%) Unit4 Business World
9 4 (0.32%) JDE OneWorld
9 4 (0.32%) Oracle Applications
9 4 (0.32%) Oracle EBS R12
9 4 (0.32%) Oracle Procure-to-Pay
9 4 (0.32%) Oracle Receivables
9 4 (0.32%) Payment Gateway
Cloud Services
1 378 (30.14%) Microsoft 365
2 170 (13.56%) Azure
3 110 (8.77%) Entra ID
4 70 (5.58%) SaaS
5 69 (5.50%) Power Platform
6 62 (4.94%) Dynamics 365
7 47 (3.75%) OneDrive
8 21 (1.67%) PowerApps
9 19 (1.52%) Power Automate
10 16 (1.28%) Google Workspace
11 14 (1.12%) Microsoft Copilot
12 10 (0.80%) Azure DevOps
13 9 (0.72%) AWS
13 9 (0.72%) Mimecast
14 7 (0.56%) IaaS
14 7 (0.56%) PaaS
15 5 (0.40%) GCP
15 5 (0.40%) Slack
16 4 (0.32%) OCI
17 3 (0.24%) NetDocuments
Communications & Networking
1 65 (5.18%) DNS
2 58 (4.63%) DHCP
3 56 (4.47%) TCP/IP
4 52 (4.15%) WAN
5 49 (3.91%) Firewall
6 47 (3.75%) VPN
7 37 (2.95%) LAN
8 36 (2.87%) Wi-Fi
9 25 (1.99%) Unified Communications
10 21 (1.67%) VoIP
11 18 (1.44%) VLAN
12 13 (1.04%) SD-WAN
12 13 (1.04%) WebEx
13 12 (0.96%) Broadband
13 12 (0.96%) Skype
14 11 (0.88%) 4G
15 10 (0.80%) Wireless
16 9 (0.72%) FIX Connectivity
17 7 (0.56%) Network Security
18 6 (0.48%) Structured Cabling
Database & Business Intelligence
1 66 (5.26%) SQL Server
2 47 (3.75%) Power BI
3 25 (1.99%) Crystal Reports
4 8 (0.64%) Relational Database
5 7 (0.56%) SQL Server Integration Services
6 6 (0.48%) SQL Server Reporting Services
7 5 (0.40%) BusinessObjects
7 5 (0.40%) MySQL
7 5 (0.40%) Power Query
8 4 (0.32%) Oracle Reports
9 3 (0.24%) Data Warehouse
9 3 (0.24%) Oracle Database
10 2 (0.16%) Qlik Sense
10 2 (0.16%) Tableau
11 1 (0.080%) Metabase
11 1 (0.080%) PostgreSQL
11 1 (0.080%) SQL Server Analysis Services
Development Applications
1 47 (3.75%) JIRA
2 4 (0.32%) Eclipse
2 4 (0.32%) Oracle Forms
2 4 (0.32%) Toad
3 2 (0.16%) Git
4 1 (0.080%) Visual Studio
General
1 425 (33.89%) Social Skills
2 170 (13.56%) Finance
3 154 (12.28%) Analytical Skills
4 79 (6.30%) Manufacturing
5 72 (5.74%) Organisational Skills
6 69 (5.50%) Law
6 69 (5.50%) Legal
7 62 (4.94%) Retail
8 41 (3.27%) Documentation Skills
9 34 (2.71%) Banking
10 19 (1.52%) Advertising
11 12 (0.96%) Automotive
12 11 (0.88%) Front Office
12 11 (0.88%) Local Government
13 10 (0.80%) Legal Technology
13 10 (0.80%) Public Sector
14 9 (0.72%) Inclusion and Diversity
14 9 (0.72%) Investment Banking
15 7 (0.56%) Pharmaceutical
15 7 (0.56%) Telecoms
Libraries, Frameworks & Software Standards
1 30 (2.39%) XML
2 21 (1.67%) HTML
3 20 (1.59%) FIX Protocol
4 19 (1.52%) Web Services
5 18 (1.44%) .NET
5 18 (1.44%) CSS
6 15 (1.20%) REST
7 12 (0.96%) .NET Framework
7 12 (0.96%) SOAP
8 9 (0.72%) JSON
9 6 (0.48%) EDI
10 4 (0.32%) Oracle Fusion
10 4 (0.32%) WSDL
10 4 (0.32%) XSD
10 4 (0.32%) XSLT
11 3 (0.24%) Elastic Stack
11 3 (0.24%) Kafka
11 3 (0.24%) Middleware
12 2 (0.16%) 802.1X
13 1 (0.080%) XSL
Miscellaneous
1 67 (5.34%) Onboarding
2 55 (4.39%) Driving Licence
3 31 (2.47%) Self-Motivation
3 31 (2.47%) Video Conferencing
4 24 (1.91%) Management Information System
5 21 (1.67%) Analytical Mindset
5 21 (1.67%) Client/Server
6 11 (0.88%) iPhone
7 10 (0.80%) Enterprise Software
7 10 (0.80%) FMCG
7 10 (0.80%) Hybrid Cloud
8 9 (0.72%) Fixed Income
8 9 (0.72%) iPad
9 8 (0.64%) CMDB
9 8 (0.64%) Data Structures
10 6 (0.48%) Equities
10 6 (0.48%) Manufacturing Execution System
10 6 (0.48%) NHS
10 6 (0.48%) Operational Technology
10 6 (0.48%) Product Ownership
Operating Systems
1 384 (30.62%) Windows
2 112 (8.93%) Windows Server
3 71 (5.66%) Windows 10
4 49 (3.91%) Linux
5 24 (1.91%) Android
6 19 (1.52%) Apple iOS
7 16 (1.28%) Windows Server 2019
8 14 (1.12%) Unix
9 13 (1.04%) Mac OS
10 6 (0.48%) CentOS
10 6 (0.48%) Rocky
10 6 (0.48%) Ubuntu
11 5 (0.40%) Solaris
12 4 (0.32%) Windows Server 2016
Processes & Methodologies
1 388 (30.94%) Problem-Solving
2 225 (17.94%) Customer Service
3 208 (16.59%) ITIL
4 184 (14.67%) Continuous Improvement
5 135 (10.77%) ERP
6 132 (10.53%) ITSM
7 111 (8.85%) Service Management
8 73 (5.82%) Service Delivery
9 65 (5.18%) Business Intelligence
10 63 (5.02%) Incident Management
10 63 (5.02%) Process Improvement
11 53 (4.23%) Change Management
11 53 (4.23%) CRM
11 53 (4.23%) Project Delivery
12 49 (3.91%) Cybersecurity
13 47 (3.75%) Stakeholder Management
14 43 (3.43%) Collaborative Working
15 40 (3.19%) User Acceptance Testing
16 38 (3.03%) Root Cause Analysis
17 36 (2.87%) Customer Experience
Programming Languages
1 238 (18.98%) SQL
2 60 (4.78%) PowerShell
3 31 (2.47%) JavaScript
4 26 (2.07%) C#
5 17 (1.36%) Python
6 10 (0.80%) Bash
6 10 (0.80%) Java
7 9 (0.72%) C++
7 9 (0.72%) Ruby
8 8 (0.64%) PL/SQL
9 6 (0.48%) T-SQL
10 5 (0.40%) Perl
11 4 (0.32%) PHP
11 4 (0.32%) VB
11 4 (0.32%) XPath
12 3 (0.24%) VBA
13 2 (0.16%) Google Apps Script
13 2 (0.16%) Tcl
14 1 (0.080%) R
14 1 (0.080%) VB.NET
Qualifications
1 80 (6.38%) Degree
2 56 (4.47%) A+ Certification
3 37 (2.95%) Security Cleared
4 36 (2.87%) Microsoft Certification
5 19 (1.52%) SC Cleared
6 13 (1.04%) Network+ Certification
7 11 (0.88%) Computer Science Degree
8 10 (0.80%) ITIL Certification
9 9 (0.72%) Microsoft Certified Professional
10 8 (0.64%) BPSS Clearance
10 8 (0.64%) ITIL Foundation Certificate
11 7 (0.56%) CCNA
11 7 (0.56%) Cisco Certification
12 6 (0.48%) DBS Check
12 6 (0.48%) MBCS
13 4 (0.32%) MCSA
13 4 (0.32%) MCSE
14 3 (0.24%) Azure Certification
15 1 (0.080%) DV Cleared
15 1 (0.080%) HNC
Quality Assurance & Compliance
1 45 (3.59%) SLA
2 22 (1.75%) ISO/IEC 27001
3 14 (1.12%) Data Quality
4 13 (1.04%) Cyber Essentials
5 10 (0.80%) QA
6 7 (0.56%) GDPR
7 4 (0.32%) Accessibility
8 2 (0.16%) PCI DSS
9 1 (0.080%) Cyber Essentials PLUS
9 1 (0.080%) DICOM
9 1 (0.080%) PMO
System Software
1 256 (20.41%) Active Directory
2 27 (2.15%) Hyper-V
3 21 (1.67%) VMware Infrastructure
4 7 (0.56%) Virtual Desktop
5 6 (0.48%) Firmware
6 3 (0.24%) Microsoft Virtual Server
6 3 (0.24%) Virtual Servers
6 3 (0.24%) XenApp
7 2 (0.16%) vSphere
Systems Management
1 86 (6.86%) Microsoft Intune
2 12 (0.96%) SCCM
3 7 (0.56%) Jamf Pro
4 6 (0.48%) Kibana
5 3 (0.24%) Single Sign-On
6 2 (0.16%) Grafana
6 2 (0.16%) Systems Management Server (SMS)
7 1 (0.080%) Autotask
7 1 (0.080%) Cisco CUCM
7 1 (0.080%) Failover Clustering
7 1 (0.080%) FortiGate
7 1 (0.080%) Microsoft Clustering
Vendors
1 458 (36.52%) Microsoft
2 69 (5.50%) ServiceNow
3 53 (4.23%) Oracle
4 35 (2.79%) SAP
5 31 (2.47%) VMware
6 25 (1.99%) Cisco
7 21 (1.67%) Citrix
8 20 (1.59%) iManage
9 16 (1.28%) Google
9 16 (1.28%) Sage
10 15 (1.20%) Apple
10 15 (1.20%) Salesforce
11 13 (1.04%) Epicor
11 13 (1.04%) IFS
12 12 (0.96%) IBM
12 12 (0.96%) Meraki
13 11 (0.88%) Polycom
13 11 (0.88%) Starlink
14 10 (0.80%) Dell
14 10 (0.80%) IBM Sterling