Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,500 per year, according to job vacancies posted during the 6 months leading to 5 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Apr 2026
Same period 2025 Same period 2024
Rank 144 162 167
Rank change year-on-year +18 +5 +94
Permanent jobs requiring a Support Analyst 1,048 715 1,340
As % of all permanent jobs in England 1.46% 1.95% 1.69%
As % of the Job Titles category 1.58% 2.18% 1.79%
Number of salaries quoted 808 595 1,117
10th Percentile £26,250 £24,500 £24,250
25th Percentile £30,000 £29,625 £27,750
Median annual salary (50th Percentile) £34,500 £39,000 £36,000
Median % change year-on-year -11.54% +8.33% +7.46%
75th Percentile £43,000 £50,058 £47,500
90th Percentile £50,407 £67,500 £57,500
UK median annual salary £34,828 £38,957 £36,500
% change year-on-year -10.60% +6.73% +10.61%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 66,408 32,846 74,851
% of permanent jobs with a recognized job title 92.27% 89.81% 94.39%
Number of salaries quoted 43,805 21,228 58,232
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,591
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -9.19%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £91,363
UK median annual salary £55,000 £60,000 £54,650
% change year-on-year -8.33% +9.79% -8.92%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 5 April 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 5 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +80 288 £33,000 -5.71% 47
London -25 248 £42,500 -15.00% 26
Midlands +33 174 £34,000 +19.30% 21
North of England -42 159 £34,000 +15.25% 15
West Midlands +47 110 £35,000 +2.94% 14
South West +7 104 £32,500 +3.17% 16
Yorkshire -39 89 £30,500 +7.02% 4
East of England -6 74 £30,000 -7.69% 13
East Midlands -12 64 £29,000 +28.89% 7
North West -18 64 £35,000 +4.48% 9
North East -31 6 £43,500 +74.00% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 5 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 355 (33.87%) Microsoft
2 326 (31.11%) Windows
3 297 (28.34%) Problem-Solving
4 260 (24.81%) Microsoft 365
5 215 (20.52%) Active Directory
5 215 (20.52%) SQL
6 203 (19.37%) ITIL
7 194 (18.51%) Customer Service
8 166 (15.84%) Azure
9 134 (12.79%) ERP
10 133 (12.69%) Continuous Improvement
11 128 (12.21%) Microsoft Office
12 123 (11.74%) Degree
13 117 (11.16%) ITSM
14 95 (9.06%) Entra ID
15 91 (8.68%) Windows 10
16 82 (7.82%) Microsoft Excel
17 78 (7.44%) Microsoft Exchange
18 77 (7.35%) Change Management
18 77 (7.35%) Power Platform
19 73 (6.97%) SQL Server
19 73 (6.97%) Windows Server
20 72 (6.87%) SharePoint
21 71 (6.77%) Process Improvement
22 70 (6.68%) Business Intelligence
22 70 (6.68%) Service Management
23 69 (6.58%) JIRA
24 68 (6.49%) Microsoft Intune
25 62 (5.92%) DNS
26 61 (5.82%) DHCP

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 78 (7.44%) Microsoft Exchange
2 72 (6.87%) SharePoint
3 12 (1.15%) Confluence
4 10 (0.95%) IIS
5 7 (0.67%) Skype for Business
6 5 (0.48%) CMS
7 2 (0.19%) Tomcat
8 1 (0.095%) Appian
8 1 (0.095%) Moodle
8 1 (0.095%) Umbraco
Applications
1 128 (12.21%) Microsoft Office
2 82 (7.82%) Microsoft Excel
3 33 (3.15%) Microsoft PowerPoint
4 7 (0.67%) Spreadsheet
5 2 (0.19%) Photoshop
6 1 (0.095%) Acrobat
6 1 (0.095%) AutoCAD
6 1 (0.095%) MS Visio
Business Applications
1 19 (1.81%) Dynamics CRM
2 16 (1.53%) Endur
3 15 (1.43%) NEC Housing
4 12 (1.15%) Dynamics AX
5 11 (1.05%) Visualfiles
6 9 (0.86%) Magento
6 9 (0.86%) NetSuite
6 9 (0.86%) Shopify
7 8 (0.76%) Dynamics NAV
7 8 (0.76%) Elite 3E
7 8 (0.76%) Unit4 Business World
8 7 (0.67%) SAP S/4HANA
9 6 (0.57%) SAP HR
9 6 (0.57%) SAP Payroll
10 4 (0.38%) Dynamics GP
10 4 (0.38%) Exchequer
10 4 (0.38%) Fidessa
10 4 (0.38%) Primavera
11 3 (0.29%) SAP Business ByDesign
12 2 (0.19%) Oracle Payables
Cloud Services
1 260 (24.81%) Microsoft 365
2 166 (15.84%) Azure
3 95 (9.06%) Entra ID
4 77 (7.35%) Power Platform
5 49 (4.68%) SaaS
6 41 (3.91%) Dynamics 365
7 29 (2.77%) OneDrive
8 23 (2.19%) AWS
8 23 (2.19%) Power Automate
9 15 (1.43%) Google Workspace
10 12 (1.15%) dbt
11 11 (1.05%) PowerApps
12 10 (0.95%) PaaS
13 9 (0.86%) ClickUp
13 9 (0.86%) IaaS
14 8 (0.76%) Boomi
14 8 (0.76%) iPaaS
14 8 (0.76%) Workato
15 6 (0.57%) Azure DevOps
15 6 (0.57%) OCI
Communications & Networking
1 62 (5.92%) DNS
2 61 (5.82%) DHCP
3 48 (4.58%) VPN
4 43 (4.10%) Firewall
5 35 (3.34%) TCP/IP
6 21 (2.00%) Remote Desktop
7 20 (1.91%) WAN
7 20 (1.91%) Wi-Fi
8 16 (1.53%) LAN
9 15 (1.43%) VoIP
9 15 (1.43%) Wireless
10 14 (1.34%) VLAN
11 12 (1.15%) Broadband
11 12 (1.15%) WinSCP
12 11 (1.05%) WebEx
13 10 (0.95%) Unified Communications
14 9 (0.86%) 4G
15 7 (0.67%) MPLS
15 7 (0.67%) Skype
16 6 (0.57%) SD-WAN
Database & Business Intelligence
1 73 (6.97%) SQL Server
2 60 (5.73%) Power BI
3 28 (2.67%) Relational Database
4 16 (1.53%) SQL Server Integration Services
5 15 (1.43%) Metabase
5 15 (1.43%) Oracle Reports
6 12 (1.15%) Data Warehouse
6 12 (1.15%) SQL Server Reporting Services
7 8 (0.76%) PostgreSQL
8 5 (0.48%) BusinessObjects
8 5 (0.48%) Crystal Reports
8 5 (0.48%) Power Query
9 4 (0.38%) DB2
10 3 (0.29%) Azure SQL Database
11 2 (0.19%) MySQL
12 1 (0.095%) Oracle Database
Development Applications
1 69 (6.58%) JIRA
2 15 (1.43%) Visual Studio
3 14 (1.34%) Git
4 4 (0.38%) LabVIEW
5 3 (0.29%) Bitbucket
6 2 (0.19%) Rational Rhapsody
7 1 (0.095%) SQL Server Management Studio (SSMS)
General
1 376 (35.88%) Social Skills
2 170 (16.22%) Analytical Skills
3 169 (16.13%) Finance
4 69 (6.58%) Law
5 65 (6.20%) Legal
6 61 (5.82%) Manufacturing
7 60 (5.73%) Retail
8 51 (4.87%) Organisational Skills
9 43 (4.10%) Telecoms
10 31 (2.96%) Documentation Skills
11 19 (1.81%) Advertising
12 16 (1.53%) Banking
13 14 (1.34%) Automotive
14 12 (1.15%) Marketing
15 11 (1.05%) Back Office
16 7 (0.67%) Local Government
17 6 (0.57%) Social Housing
18 5 (0.48%) Agriculture
18 5 (0.48%) Inclusion and Diversity
18 5 (0.48%) Public Sector
Libraries, Frameworks & Software Standards
1 18 (1.72%) .NET
2 15 (1.43%) Middleware
3 10 (0.95%) Web Services
4 8 (0.76%) REST
4 8 (0.76%) SOAP
5 7 (0.67%) FIX Protocol
6 6 (0.57%) CSS
6 6 (0.57%) HTML
7 4 (0.38%) Oracle Fusion
8 3 (0.29%) EDI
8 3 (0.29%) Software Packaging
9 2 (0.19%) JSON
10 1 (0.095%) 802.1X
10 1 (0.095%) Elastic Stack
10 1 (0.095%) MFC
10 1 (0.095%) SAP CAF
10 1 (0.095%) XML
Miscellaneous
1 91 (8.68%) Onboarding
2 71 (6.77%) Driving Licence
3 39 (3.72%) Video Conferencing
4 36 (3.44%) Management Information System
5 23 (2.19%) Enterprise Software
6 19 (1.81%) NHS
7 17 (1.62%) Analytical Mindset
7 17 (1.62%) Self-Motivation
8 15 (1.43%) Renewable Energy
9 11 (1.05%) Client/Server
9 11 (1.05%) Low-Code
10 10 (0.95%) EPoS
11 8 (0.76%) Mobile App
12 7 (0.67%) IoT
13 6 (0.57%) Hybrid Cloud
13 6 (0.57%) iPhone
13 6 (0.57%) Reference Data
14 5 (0.48%) Data Protection Act
14 5 (0.48%) Housing Association
15 4 (0.38%) Legacy Applications
Operating Systems
1 326 (31.11%) Windows
2 91 (8.68%) Windows 10
3 73 (6.97%) Windows Server
4 40 (3.82%) Linux
5 35 (3.34%) Android
6 26 (2.48%) Apple iOS
7 25 (2.39%) Mac OS
8 10 (0.95%) Unix
9 3 (0.29%) Windows Server 2016
9 3 (0.29%) Windows Server 2019
10 2 (0.19%) Solaris
10 2 (0.19%) Ubuntu
10 2 (0.19%) Windows Server 2012
11 1 (0.095%) AIX
11 1 (0.095%) Windows 7
11 1 (0.095%) Windows Server 2003
11 1 (0.095%) Windows Server 2008
Processes & Methodologies
1 297 (28.34%) Problem-Solving
2 203 (19.37%) ITIL
3 194 (18.51%) Customer Service
4 134 (12.79%) ERP
5 133 (12.69%) Continuous Improvement
6 117 (11.16%) ITSM
7 77 (7.35%) Change Management
8 71 (6.77%) Process Improvement
9 70 (6.68%) Business Intelligence
9 70 (6.68%) Service Management
10 53 (5.06%) CRM
11 47 (4.48%) Cybersecurity
12 40 (3.82%) Data Analysis
13 39 (3.72%) Data Management
14 33 (3.15%) Computer Science
14 33 (3.15%) Root Cause Analysis
14 33 (3.15%) Service Delivery
15 32 (3.05%) Logistics
16 31 (2.96%) Incident Management
16 31 (2.96%) User Acceptance Testing
Programming Languages
1 215 (20.52%) SQL
2 32 (3.05%) PowerShell
3 26 (2.48%) Python
3 26 (2.48%) T-SQL
4 25 (2.39%) C#
5 13 (1.24%) VB.NET
6 7 (0.67%) JavaScript
7 6 (0.57%) VBA
8 5 (0.48%) Data Analysis Expressions
8 5 (0.48%) Kusto Query Language
8 5 (0.48%) PHP
9 4 (0.38%) Delphi
9 4 (0.38%) Pascal
9 4 (0.38%) PL/SQL
10 3 (0.29%) Apex Code
10 3 (0.29%) Bash
11 2 (0.19%) Java
11 2 (0.19%) VB
12 1 (0.095%) R
12 1 (0.095%) VBScript
Qualifications
1 123 (11.74%) Degree
2 38 (3.63%) Security Cleared
3 33 (3.15%) A+ Certification
4 28 (2.67%) Microsoft Certification
5 20 (1.91%) SC Cleared
6 17 (1.62%) Microsoft Certified Professional
7 12 (1.15%) Computer Science Degree
8 11 (1.05%) ITIL Foundation Certificate
9 9 (0.86%) DBS Check
9 9 (0.86%) HNC
10 8 (0.76%) DV Cleared
11 7 (0.67%) CCNA
11 7 (0.67%) Cisco Certification
12 6 (0.57%) ITIL Certification
12 6 (0.57%) Network+ Certification
13 5 (0.48%) MCSA
14 4 (0.38%) Master's Degree
14 4 (0.38%) MCSE
15 3 (0.29%) BPSS Clearance
15 3 (0.29%) CTC Cleared
Quality Assurance & Compliance
1 58 (5.53%) SLA
2 21 (2.00%) QA
3 10 (0.95%) ISO/IEC 27001
4 9 (0.86%) Cyber Essentials
5 7 (0.67%) Data Quality
6 6 (0.57%) Cyber Essentials PLUS
7 4 (0.38%) Accessibility
7 4 (0.38%) Actionable Recommendations
7 4 (0.38%) GDPR
8 1 (0.095%) DICOM
8 1 (0.095%) PCI DSS
System Software
1 215 (20.52%) Active Directory
2 23 (2.19%) VMware Infrastructure
3 13 (1.24%) Hyper-V
4 5 (0.48%) XenApp
5 4 (0.38%) Virtual Machines
6 3 (0.29%) BitLocker
6 3 (0.29%) Docker
7 2 (0.19%) Virtual Desktop
8 1 (0.095%) vSphere
Systems Management
1 68 (6.49%) Microsoft Intune
2 22 (2.10%) SCCM
3 7 (0.67%) Single Sign-On
4 5 (0.48%) Grafana
5 3 (0.29%) Control-M
5 3 (0.29%) Jamf Pro
5 3 (0.29%) Kubernetes
5 3 (0.29%) Prometheus
6 1 (0.095%) AirWatch
6 1 (0.095%) EMC NetWorker
6 1 (0.095%) Symantec Endpoint Protection
6 1 (0.095%) Terraform
Vendors
1 355 (33.87%) Microsoft
2 46 (4.39%) ServiceNow
3 29 (2.77%) VMware
4 25 (2.39%) Oracle
5 18 (1.72%) Google
5 18 (1.72%) SAP
6 15 (1.43%) Apple
6 15 (1.43%) Cisco
7 11 (1.05%) CheckPoint
7 11 (1.05%) ConnectWise
7 11 (1.05%) HubSpot
7 11 (1.05%) iManage
7 11 (1.05%) Northgate
7 11 (1.05%) Palo Alto
7 11 (1.05%) Salesforce
8 10 (0.95%) Citrix
9 9 (0.86%) Starlink
10 8 (0.76%) Intapp
10 8 (0.76%) Sage
10 8 (0.76%) WooCommerce