Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 10 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Sep 2026
Same period 2025 Same period 2024
Rank 156 123 207
Rank change year-on-year -33 +84 -21
Permanent jobs requiring a Support Analyst 1,252 1,107 926
As % of all permanent jobs in England 1.26% 2.55% 1.34%
As % of the Job Titles category 1.34% 2.82% 1.41%
Number of salaries quoted 1,064 946 611
10th Percentile £26,650 £25,750 £25,000
25th Percentile £29,250 £27,813 £29,000
Median annual salary (50th Percentile) £35,000 £33,500 £35,000
Median % change year-on-year +4.48% -4.29% -1.41%
75th Percentile £43,750 £42,500 £45,000
90th Percentile £50,000 £55,000 £67,500
UK median annual salary £34,500 £33,500 £35,000
% change year-on-year +2.99% -4.29% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 93,357 39,308 65,680
% of permanent jobs with a recognized job title 93.60% 90.38% 95.19%
Number of salaries quoted 66,083 23,655 40,777
10th Percentile £30,000 £28,300 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,591 £55,000 £55,000
Median % change year-on-year +4.71% - -8.33%
75th Percentile £77,500 £75,000 £74,250
90th Percentile £100,000 £95,000 £93,750
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 10 September 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 10 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +31 314 £32,500 - 44
North of England +10 266 £33,250 +10.83% 38
London -73 229 £44,615 -1.48% 56
Midlands -35 167 £35,000 +10.24% 8
North West +56 147 £34,000 +3.82% 24
South West -51 144 £32,500 - 6
East of England -14 132 £30,000 +1.69% 10
Yorkshire -26 111 £31,000 +10.71% 11
East Midlands -26 99 £35,000 +18.64% 5
West Midlands -48 68 £37,500 +13.64% 3
North East -71 8 £30,000 -3.23% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 10 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 460 (36.74%) Microsoft
2 383 (30.59%) Windows
3 382 (30.51%) Problem-Solving
4 376 (30.03%) Microsoft 365
5 255 (20.37%) Active Directory
6 237 (18.93%) SQL
7 220 (17.57%) Customer Service
8 209 (16.69%) ITIL
9 185 (14.78%) Continuous Improvement
10 168 (13.42%) Azure
11 134 (10.70%) ERP
12 132 (10.54%) ITSM
13 113 (9.03%) Microsoft Office
14 112 (8.95%) Windows Server
15 111 (8.87%) Service Management
16 110 (8.79%) Entra ID
16 110 (8.79%) SharePoint
17 86 (6.87%) Microsoft Intune
18 79 (6.31%) Degree
19 78 (6.23%) Microsoft Exchange
20 74 (5.91%) Service Delivery
21 71 (5.67%) Windows 10
22 69 (5.51%) Power Platform
22 69 (5.51%) SaaS
23 68 (5.43%) ServiceNow
23 68 (5.43%) SQL Server
24 65 (5.19%) Business Intelligence
24 65 (5.19%) Microsoft Excel
24 65 (5.19%) Process Improvement
25 63 (5.03%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 110 (8.79%) SharePoint
2 78 (6.23%) Microsoft Exchange
3 27 (2.16%) IIS
4 13 (1.04%) Confluence
5 12 (0.96%) Skype for Business
6 3 (0.24%) SAS
6 3 (0.24%) Tomcat
7 1 (0.080%) Blackberry Enterprise Server
7 1 (0.080%) CMS
7 1 (0.080%) Exchange Server 2013
Applications
1 113 (9.03%) Microsoft Office
2 65 (5.19%) Microsoft Excel
3 22 (1.76%) Microsoft PowerPoint
4 3 (0.24%) Photoshop
5 1 (0.080%) Revit
5 1 (0.080%) Siemens NX
5 1 (0.080%) Windchill
Business Applications
1 16 (1.28%) Dynamics CRM
1 16 (1.28%) iTrent
2 15 (1.20%) NetSuite
3 14 (1.12%) Oracle Retail
4 13 (1.04%) Visualfiles
5 8 (0.64%) Oracle EBS
5 8 (0.64%) Oracle Financials
6 7 (0.56%) Dynamics AX
6 7 (0.56%) Fidessa
6 7 (0.56%) Infor M3
7 6 (0.48%) Elite 3E
7 6 (0.48%) NEC Housing
8 5 (0.40%) SAP Business One
8 5 (0.40%) Unit4 Business World
9 4 (0.32%) JDE OneWorld
9 4 (0.32%) Oracle Applications
9 4 (0.32%) Oracle EBS R12
9 4 (0.32%) Oracle Procure-to-Pay
9 4 (0.32%) Oracle Receivables
9 4 (0.32%) Payment Gateway
Cloud Services
1 376 (30.03%) Microsoft 365
2 168 (13.42%) Azure
3 110 (8.79%) Entra ID
4 69 (5.51%) Power Platform
4 69 (5.51%) SaaS
5 62 (4.95%) Dynamics 365
6 46 (3.67%) OneDrive
7 21 (1.68%) PowerApps
8 19 (1.52%) Power Automate
9 16 (1.28%) Google Workspace
10 14 (1.12%) Microsoft Copilot
11 10 (0.80%) Azure DevOps
12 9 (0.72%) AWS
12 9 (0.72%) Mimecast
13 7 (0.56%) IaaS
13 7 (0.56%) PaaS
14 5 (0.40%) GCP
14 5 (0.40%) Slack
15 4 (0.32%) OCI
16 3 (0.24%) NetDocuments
Communications & Networking
1 63 (5.03%) DNS
2 56 (4.47%) DHCP
3 55 (4.39%) TCP/IP
4 51 (4.07%) WAN
5 48 (3.83%) Firewall
5 48 (3.83%) VPN
6 36 (2.88%) LAN
7 35 (2.80%) Wi-Fi
8 25 (2.00%) Unified Communications
9 21 (1.68%) VoIP
10 18 (1.44%) VLAN
11 13 (1.04%) SD-WAN
11 13 (1.04%) WebEx
12 12 (0.96%) Broadband
12 12 (0.96%) Skype
13 11 (0.88%) 4G
14 10 (0.80%) Wireless
15 8 (0.64%) FIX Connectivity
16 7 (0.56%) Network Security
17 6 (0.48%) Structured Cabling
Database & Business Intelligence
1 68 (5.43%) SQL Server
2 47 (3.75%) Power BI
3 25 (2.00%) Crystal Reports
4 9 (0.72%) Relational Database
5 8 (0.64%) SQL Server Integration Services
6 6 (0.48%) SQL Server Reporting Services
7 5 (0.40%) BusinessObjects
7 5 (0.40%) MySQL
7 5 (0.40%) Power Query
8 4 (0.32%) Oracle Reports
9 3 (0.24%) Data Warehouse
9 3 (0.24%) Oracle Database
10 2 (0.16%) Qlik Sense
10 2 (0.16%) Tableau
11 1 (0.080%) Metabase
11 1 (0.080%) PostgreSQL
11 1 (0.080%) SQL Server Analysis Services
Development Applications
1 47 (3.75%) JIRA
2 4 (0.32%) Eclipse
2 4 (0.32%) Oracle Forms
2 4 (0.32%) Toad
3 2 (0.16%) Git
4 1 (0.080%) Visual Studio
General
1 423 (33.79%) Social Skills
2 172 (13.74%) Finance
3 155 (12.38%) Analytical Skills
4 79 (6.31%) Manufacturing
5 72 (5.75%) Organisational Skills
6 71 (5.67%) Legal
7 70 (5.59%) Law
8 62 (4.95%) Retail
9 41 (3.27%) Documentation Skills
10 34 (2.72%) Banking
11 19 (1.52%) Advertising
12 12 (0.96%) Automotive
13 11 (0.88%) Front Office
13 11 (0.88%) Legal Technology
13 11 (0.88%) Local Government
14 10 (0.80%) Inclusion and Diversity
14 10 (0.80%) Public Sector
14 10 (0.80%) Telecoms
15 9 (0.72%) Investment Banking
16 7 (0.56%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 30 (2.40%) XML
2 21 (1.68%) HTML
3 19 (1.52%) FIX Protocol
3 19 (1.52%) Web Services
4 18 (1.44%) .NET
4 18 (1.44%) CSS
5 15 (1.20%) REST
6 12 (0.96%) .NET Framework
6 12 (0.96%) SOAP
7 9 (0.72%) JSON
8 6 (0.48%) EDI
9 4 (0.32%) Oracle Fusion
9 4 (0.32%) WSDL
9 4 (0.32%) XSD
9 4 (0.32%) XSLT
10 3 (0.24%) Elastic Stack
10 3 (0.24%) Kafka
10 3 (0.24%) Middleware
11 2 (0.16%) 802.1X
12 1 (0.080%) XSL
Miscellaneous
1 66 (5.27%) Onboarding
2 58 (4.63%) Driving Licence
3 31 (2.48%) Self-Motivation
3 31 (2.48%) Video Conferencing
4 24 (1.92%) Management Information System
5 22 (1.76%) Client/Server
6 21 (1.68%) Analytical Mindset
7 11 (0.88%) Enterprise Software
7 11 (0.88%) iPhone
8 10 (0.80%) Hybrid Cloud
9 9 (0.72%) Fixed Income
9 9 (0.72%) FMCG
9 9 (0.72%) iPad
10 8 (0.64%) CMDB
10 8 (0.64%) Data Structures
11 6 (0.48%) Manufacturing Execution System
11 6 (0.48%) NHS
11 6 (0.48%) Operational Technology
11 6 (0.48%) Product Ownership
12 5 (0.40%) Housing Association
Operating Systems
1 383 (30.59%) Windows
2 112 (8.95%) Windows Server
3 71 (5.67%) Windows 10
4 49 (3.91%) Linux
5 24 (1.92%) Android
6 19 (1.52%) Apple iOS
7 16 (1.28%) Windows Server 2019
8 14 (1.12%) Unix
9 13 (1.04%) Mac OS
10 6 (0.48%) CentOS
10 6 (0.48%) Rocky
10 6 (0.48%) Ubuntu
11 5 (0.40%) Solaris
12 4 (0.32%) Windows Server 2016
Processes & Methodologies
1 382 (30.51%) Problem-Solving
2 220 (17.57%) Customer Service
3 209 (16.69%) ITIL
4 185 (14.78%) Continuous Improvement
5 134 (10.70%) ERP
6 132 (10.54%) ITSM
7 111 (8.87%) Service Management
8 74 (5.91%) Service Delivery
9 65 (5.19%) Business Intelligence
9 65 (5.19%) Process Improvement
10 63 (5.03%) Incident Management
11 54 (4.31%) Change Management
12 53 (4.23%) CRM
13 52 (4.15%) Project Delivery
14 48 (3.83%) Cybersecurity
15 46 (3.67%) Stakeholder Management
16 44 (3.51%) Collaborative Working
17 41 (3.27%) User Acceptance Testing
18 38 (3.04%) Root Cause Analysis
19 35 (2.80%) Customer Experience
Programming Languages
1 237 (18.93%) SQL
2 60 (4.79%) PowerShell
3 31 (2.48%) JavaScript
4 26 (2.08%) C#
5 17 (1.36%) Python
6 10 (0.80%) Bash
6 10 (0.80%) Java
7 9 (0.72%) C++
7 9 (0.72%) Ruby
8 8 (0.64%) PL/SQL
9 6 (0.48%) T-SQL
10 5 (0.40%) Perl
11 4 (0.32%) PHP
11 4 (0.32%) VB
11 4 (0.32%) XPath
12 3 (0.24%) VBA
13 2 (0.16%) Google Apps Script
13 2 (0.16%) Tcl
14 1 (0.080%) R
14 1 (0.080%) VB.NET
Qualifications
1 79 (6.31%) Degree
2 55 (4.39%) A+ Certification
3 36 (2.88%) Microsoft Certification
3 36 (2.88%) Security Cleared
4 19 (1.52%) SC Cleared
5 13 (1.04%) Network+ Certification
6 10 (0.80%) Computer Science Degree
6 10 (0.80%) ITIL Certification
6 10 (0.80%) Microsoft Certified Professional
7 8 (0.64%) ITIL Foundation Certificate
8 7 (0.56%) BPSS Clearance
8 7 (0.56%) CCNA
8 7 (0.56%) Cisco Certification
9 6 (0.48%) MBCS
10 5 (0.40%) DBS Check
11 4 (0.32%) MCSA
11 4 (0.32%) MCSE
12 3 (0.24%) Azure Certification
13 2 (0.16%) HNC
14 1 (0.080%) DV Cleared
Quality Assurance & Compliance
1 46 (3.67%) SLA
2 22 (1.76%) ISO/IEC 27001
3 14 (1.12%) Data Quality
4 13 (1.04%) Cyber Essentials
5 10 (0.80%) QA
6 8 (0.64%) GDPR
7 4 (0.32%) Accessibility
8 2 (0.16%) PCI DSS
9 1 (0.080%) Cyber Essentials PLUS
9 1 (0.080%) DICOM
9 1 (0.080%) PMO
System Software
1 255 (20.37%) Active Directory
2 27 (2.16%) Hyper-V
3 21 (1.68%) VMware Infrastructure
4 6 (0.48%) Firmware
4 6 (0.48%) Virtual Desktop
5 4 (0.32%) XenApp
6 3 (0.24%) Microsoft Virtual Server
6 3 (0.24%) Virtual Servers
7 2 (0.16%) vSphere
Systems Management
1 86 (6.87%) Microsoft Intune
2 12 (0.96%) SCCM
3 7 (0.56%) Jamf Pro
4 6 (0.48%) Kibana
5 3 (0.24%) Single Sign-On
6 2 (0.16%) Grafana
6 2 (0.16%) Systems Management Server (SMS)
7 1 (0.080%) Autotask
7 1 (0.080%) Cisco CUCM
7 1 (0.080%) Failover Clustering
7 1 (0.080%) FortiGate
7 1 (0.080%) Microsoft Clustering
Vendors
1 460 (36.74%) Microsoft
2 68 (5.43%) ServiceNow
3 53 (4.23%) Oracle
4 34 (2.72%) SAP
5 31 (2.48%) VMware
6 25 (2.00%) Cisco
7 22 (1.76%) Citrix
7 22 (1.76%) iManage
8 16 (1.28%) Google
8 16 (1.28%) Sage
9 15 (1.20%) Apple
9 15 (1.20%) Salesforce
10 13 (1.04%) Epicor
10 13 (1.04%) IFS
11 12 (0.96%) IBM
11 12 (0.96%) Meraki
12 11 (0.88%) Polycom
12 11 (0.88%) Starlink
13 10 (0.80%) Dell
13 10 (0.80%) IBM Sterling