Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 2 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 May 2026
Same period 2025 Same period 2024
Rank 146 148 182
Rank change year-on-year +2 +34 +75
Permanent jobs requiring a Support Analyst 1,066 818 1,334
As % of all permanent jobs in England 1.33% 2.16% 1.60%
As % of the Job Titles category 1.43% 2.43% 1.69%
Number of salaries quoted 834 672 1,103
10th Percentile £26,500 £24,500 £24,000
25th Percentile £30,000 £28,000 £27,362
Median annual salary (50th Percentile) £35,000 £37,000 £35,000
Median % change year-on-year -5.41% +5.71% +2.94%
75th Percentile £42,500 £48,750 £47,500
90th Percentile £48,500 £65,000 £57,500
UK median annual salary £35,000 £37,500 £35,320
% change year-on-year -6.67% +6.17% +5.43%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 74,369 33,693 78,830
% of permanent jobs with a recognized job title 92.85% 89.14% 94.44%
Number of salaries quoted 48,888 21,310 60,127
10th Percentile £30,000 £30,500 £28,500
25th Percentile £40,000 £42,000 £38,250
Median annual salary (50th Percentile) £55,000 £60,000 £54,000
Median % change year-on-year -8.33% +11.11% -11.13%
75th Percentile £75,000 £78,750 £72,433
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £59,648 £53,000
% change year-on-year -7.79% +12.54% -11.67%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 2 May 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 2 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +58 297 £34,500 -1.43% 36
London -36 237 £41,000 -18.00% 28
Midlands +12 178 £35,000 +16.67% 19
North of England -44 163 £34,500 +16.95% 18
South West -13 115 £32,500 +4.84% 15
West Midlands +16 112 £35,000 +16.67% 8
Yorkshire -44 88 £30,000 +5.26% 6
East of England -13 75 £30,000 -7.69% 12
North West -9 73 £35,000 +6.87% 10
East Midlands -15 66 £33,500 +28.85% 11
North East -51 2 £43,500 +74.00% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 2 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 352 (33.02%) Microsoft
2 324 (30.39%) Windows
3 286 (26.83%) Microsoft 365
4 264 (24.77%) Problem-Solving
5 223 (20.92%) SQL
6 214 (20.08%) Active Directory
7 192 (18.01%) ITIL
8 170 (15.95%) Azure
9 155 (14.54%) Customer Service
10 143 (13.41%) ERP
11 122 (11.44%) Continuous Improvement
12 121 (11.35%) ITSM
12 121 (11.35%) Microsoft Office
13 112 (10.51%) Degree
14 96 (9.01%) Entra ID
15 87 (8.16%) Windows 10
16 81 (7.60%) Change Management
16 81 (7.60%) Windows Server
17 80 (7.50%) Power Platform
18 79 (7.41%) SQL Server
19 77 (7.22%) Microsoft Exchange
20 75 (7.04%) SharePoint
21 74 (6.94%) Process Improvement
22 71 (6.66%) Microsoft Excel
23 70 (6.57%) Business Intelligence
23 70 (6.57%) Service Management
24 67 (6.29%) Microsoft Intune
25 62 (5.82%) JIRA
26 60 (5.63%) SLA
27 58 (5.44%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 77 (7.22%) Microsoft Exchange
2 75 (7.04%) SharePoint
3 16 (1.50%) IIS
4 12 (1.13%) Skype for Business
5 11 (1.03%) Confluence
6 5 (0.47%) CMS
7 2 (0.19%) Tomcat
8 1 (0.094%) Appian
8 1 (0.094%) Moodle
8 1 (0.094%) Umbraco
Applications
1 121 (11.35%) Microsoft Office
2 71 (6.66%) Microsoft Excel
3 26 (2.44%) Microsoft PowerPoint
4 3 (0.28%) Photoshop
5 2 (0.19%) Spreadsheet
6 1 (0.094%) MS Visio
Business Applications
1 27 (2.53%) Dynamics CRM
2 15 (1.41%) NEC Housing
3 14 (1.31%) Dynamics AX
4 12 (1.13%) Endur
5 10 (0.94%) NetSuite
6 9 (0.84%) Magento
6 9 (0.84%) Shopify
6 9 (0.84%) Visualfiles
7 8 (0.75%) Dynamics NAV
7 8 (0.75%) Elite 3E
7 8 (0.75%) Unit4 Business World
8 6 (0.56%) SAP HR
8 6 (0.56%) SAP Payroll
9 5 (0.47%) SAP Business One
9 5 (0.47%) SAP S/4HANA
10 4 (0.38%) Dynamics GP
10 4 (0.38%) Exchequer
10 4 (0.38%) Primavera
11 3 (0.28%) Fidessa
11 3 (0.28%) JDE OneWorld
Cloud Services
1 286 (26.83%) Microsoft 365
2 170 (15.95%) Azure
3 96 (9.01%) Entra ID
4 80 (7.50%) Power Platform
5 42 (3.94%) Dynamics 365
6 40 (3.75%) OneDrive
7 37 (3.47%) SaaS
8 24 (2.25%) AWS
8 24 (2.25%) Power Automate
9 19 (1.78%) Google Workspace
10 13 (1.22%) PowerApps
11 12 (1.13%) dbt
11 12 (1.13%) PaaS
12 11 (1.03%) IaaS
13 9 (0.84%) ClickUp
14 8 (0.75%) Azure DevOps
14 8 (0.75%) Boomi
14 8 (0.75%) iPaaS
14 8 (0.75%) Workato
15 5 (0.47%) Microsoft Copilot
Communications & Networking
1 56 (5.25%) DNS
2 52 (4.88%) DHCP
3 43 (4.03%) VPN
4 34 (3.19%) Firewall
5 32 (3.00%) TCP/IP
6 21 (1.97%) WAN
7 17 (1.59%) Wi-Fi
8 16 (1.50%) VoIP
9 15 (1.41%) Unified Communications
10 14 (1.31%) VLAN
11 13 (1.22%) Broadband
11 13 (1.22%) WebEx
12 12 (1.13%) LAN
12 12 (1.13%) Skype
12 12 (1.13%) WinSCP
12 12 (1.13%) Wireless
13 9 (0.84%) 4G
14 7 (0.66%) Network Security
14 7 (0.66%) Remote Desktop
14 7 (0.66%) SD-WAN
Database & Business Intelligence
1 79 (7.41%) SQL Server
2 58 (5.44%) Power BI
3 28 (2.63%) Relational Database
4 16 (1.50%) Crystal Reports
4 16 (1.50%) SQL Server Integration Services
5 15 (1.41%) Metabase
6 13 (1.22%) SQL Server Reporting Services
7 12 (1.13%) Data Warehouse
7 12 (1.13%) Oracle Reports
8 8 (0.75%) PostgreSQL
9 7 (0.66%) BusinessObjects
9 7 (0.66%) Power Query
10 4 (0.38%) DB2
10 4 (0.38%) MySQL
11 3 (0.28%) Azure SQL Database
12 1 (0.094%) SQL Server Analysis Services
Development Applications
1 62 (5.82%) JIRA
2 15 (1.41%) Visual Studio
3 12 (1.13%) Git
4 4 (0.38%) LabVIEW
5 2 (0.19%) Rational Rhapsody
6 1 (0.094%) Bitbucket
6 1 (0.094%) SQL Server Management Studio (SSMS)
General
1 329 (30.86%) Social Skills
2 177 (16.60%) Finance
3 145 (13.60%) Analytical Skills
4 72 (6.75%) Law
4 72 (6.75%) Manufacturing
5 69 (6.47%) Legal
6 54 (5.07%) Retail
7 42 (3.94%) Organisational Skills
8 38 (3.56%) Documentation Skills
9 34 (3.19%) Telecoms
10 17 (1.59%) Advertising
10 17 (1.59%) Banking
11 12 (1.13%) Automotive
12 11 (1.03%) Local Government
13 10 (0.94%) Marketing
14 9 (0.84%) Back Office
15 8 (0.75%) Social Housing
16 7 (0.66%) Public Sector
17 5 (0.47%) Agriculture
17 5 (0.47%) General Ledger
Libraries, Frameworks & Software Standards
1 18 (1.69%) .NET
2 17 (1.59%) Middleware
3 12 (1.13%) Web Services
4 11 (1.03%) REST
5 8 (0.75%) CSS
5 8 (0.75%) HTML
5 8 (0.75%) SOAP
6 6 (0.56%) FIX Protocol
7 5 (0.47%) EDI
8 4 (0.38%) Elastic Stack
8 4 (0.38%) JSON
9 3 (0.28%) Kafka
10 2 (0.19%) 802.1X
10 2 (0.19%) Oracle Fusion
11 1 (0.094%) SAP CAF
11 1 (0.094%) XML
Miscellaneous
1 72 (6.75%) Onboarding
2 53 (4.97%) Driving Licence
3 48 (4.50%) Video Conferencing
4 31 (2.91%) Management Information System
5 20 (1.88%) Analytical Mindset
6 16 (1.50%) NHS
7 15 (1.41%) Client/Server
7 15 (1.41%) Enterprise Software
8 13 (1.22%) Renewable Energy
8 13 (1.22%) Self-Motivation
9 10 (0.94%) Low-Code
10 8 (0.75%) EPoS
10 8 (0.75%) Hybrid Cloud
10 8 (0.75%) Mobile App
11 6 (0.56%) IoT
11 6 (0.56%) iPhone
12 5 (0.47%) Data Protection Act
12 5 (0.47%) Housing Association
12 5 (0.47%) iSeries
13 4 (0.38%) Reference Data
Operating Systems
1 324 (30.39%) Windows
2 87 (8.16%) Windows 10
3 81 (7.60%) Windows Server
4 36 (3.38%) Linux
5 33 (3.10%) Android
6 19 (1.78%) Apple iOS
7 18 (1.69%) Mac OS
8 5 (0.47%) Unix
9 3 (0.28%) Windows Server 2019
10 1 (0.094%) Solaris
10 1 (0.094%) Ubuntu
10 1 (0.094%) Windows Server 2012
10 1 (0.094%) Windows Server 2016
Processes & Methodologies
1 264 (24.77%) Problem-Solving
2 192 (18.01%) ITIL
3 155 (14.54%) Customer Service
4 143 (13.41%) ERP
5 122 (11.44%) Continuous Improvement
6 121 (11.35%) ITSM
7 81 (7.60%) Change Management
8 74 (6.94%) Process Improvement
9 70 (6.57%) Business Intelligence
9 70 (6.57%) Service Management
10 52 (4.88%) CRM
11 45 (4.22%) Service Delivery
12 42 (3.94%) Cybersecurity
13 41 (3.85%) Data Analysis
14 39 (3.66%) Data Management
15 38 (3.56%) Incident Management
16 35 (3.28%) Computer Science
17 30 (2.81%) Root Cause Analysis
18 29 (2.72%) Runbook
19 28 (2.63%) Migration
Programming Languages
1 223 (20.92%) SQL
2 35 (3.28%) PowerShell
3 23 (2.16%) T-SQL
4 21 (1.97%) Python
5 16 (1.50%) C#
6 14 (1.31%) JavaScript
7 13 (1.22%) VB.NET
8 7 (0.66%) PHP
8 7 (0.66%) PL/SQL
9 4 (0.38%) Delphi
9 4 (0.38%) Pascal
9 4 (0.38%) VBA
10 3 (0.28%) Data Analysis Expressions
10 3 (0.28%) Kusto Query Language
11 2 (0.19%) Apex Code
11 2 (0.19%) Bash
11 2 (0.19%) Java
12 1 (0.094%) R
Qualifications
1 112 (10.51%) Degree
2 42 (3.94%) Security Cleared
3 41 (3.85%) A+ Certification
4 34 (3.19%) Microsoft Certification
5 23 (2.16%) SC Cleared
6 15 (1.41%) Microsoft Certified Professional
7 9 (0.84%) DBS Check
7 9 (0.84%) HNC
8 8 (0.75%) Computer Science Degree
8 8 (0.75%) DV Cleared
9 7 (0.66%) ITIL Foundation Certificate
10 6 (0.56%) MBCS
11 5 (0.47%) MCSA
12 4 (0.38%) ITIL Certification
12 4 (0.38%) MCSE
13 3 (0.28%) BPSS Clearance
13 3 (0.28%) CCNA
13 3 (0.28%) Cisco Certification
13 3 (0.28%) CTC Cleared
14 2 (0.19%) Master's Degree
Quality Assurance & Compliance
1 60 (5.63%) SLA
2 16 (1.50%) ISO/IEC 27001
3 12 (1.13%) Cyber Essentials
3 12 (1.13%) QA
4 10 (0.94%) Data Quality
5 6 (0.56%) Cyber Essentials PLUS
6 4 (0.38%) Actionable Recommendations
7 2 (0.19%) Accessibility
7 2 (0.19%) GDPR
8 1 (0.094%) DICOM
8 1 (0.094%) PMO
System Software
1 214 (20.08%) Active Directory
2 19 (1.78%) VMware Infrastructure
3 13 (1.22%) Hyper-V
4 5 (0.47%) Virtual Desktop
4 5 (0.47%) XenApp
5 4 (0.38%) Virtual Machines
6 3 (0.28%) BitLocker
6 3 (0.28%) Docker
7 1 (0.094%) vSphere
Systems Management
1 67 (6.29%) Microsoft Intune
2 28 (2.63%) SCCM
3 7 (0.66%) Single Sign-On
4 3 (0.28%) Grafana
4 3 (0.28%) Kibana
5 2 (0.19%) Jamf Pro
6 1 (0.094%) AirWatch
6 1 (0.094%) Control-M
6 1 (0.094%) EMC NetWorker
6 1 (0.094%) Kubernetes
6 1 (0.094%) Prometheus
6 1 (0.094%) Terraform
Vendors
1 352 (33.02%) Microsoft
2 51 (4.78%) ServiceNow
3 28 (2.63%) VMware
4 24 (2.25%) Oracle
4 24 (2.25%) SAP
5 22 (2.06%) Google
6 13 (1.22%) Apple
7 11 (1.03%) Citrix
7 11 (1.03%) ConnectWise
7 11 (1.03%) HubSpot
7 11 (1.03%) iManage
7 11 (1.03%) Northgate
8 10 (0.94%) SolarWinds
9 9 (0.84%) Starlink
10 8 (0.75%) Intapp
10 8 (0.75%) Polycom
10 8 (0.75%) Salesforce
10 8 (0.75%) WooCommerce
11 7 (0.66%) CheckPoint
11 7 (0.66%) Sage