Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 23 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 May 2026
Same period 2025 Same period 2024
Rank 161 151 188
Rank change year-on-year -10 +37 +66
Permanent jobs requiring a Support Analyst 1,053 883 1,318
As % of all permanent jobs in England 1.27% 2.32% 1.55%
As % of the Job Titles category 1.36% 2.59% 1.64%
Number of salaries quoted 838 735 1,085
10th Percentile £26,250 £24,600 £24,250
25th Percentile £30,000 £28,000 £27,250
Median annual salary (50th Percentile) £35,000 £35,000 £35,000
75th Percentile £42,500 £48,105 £47,500
90th Percentile £47,875 £58,750 £57,500
UK median annual salary £35,000 £35,000 £35,000
% change year-on-year - - +2.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 77,206 34,110 80,229
% of permanent jobs with a recognized job title 93.35% 89.54% 94.52%
Number of salaries quoted 52,341 19,540 60,827
10th Percentile £30,000 £30,000 £28,500
25th Percentile £40,000 £41,250 £38,125
Median annual salary (50th Percentile) £55,457 £57,560 £53,250
Median % change year-on-year -3.65% +8.09% -12.42%
75th Percentile £75,000 £78,349 £71,250
90th Percentile £96,250 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 23 May 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 23 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +50 295 £32,500 -7.14% 34
London -56 211 £41,000 -13.68% 23
North of England -32 180 £35,000 +22.81% 22
Midlands -12 160 £35,000 +16.67% 17
South West -13 125 £32,500 +6.56% 10
West Midlands -18 98 £35,000 +16.67% 9
Yorkshire -32 90 £30,000 +5.26% 11
North West +17 89 £35,000 +16.67% 11
East of England -13 81 £30,000 -7.69% 3
East Midlands -15 62 £35,000 +28.44% 8
North East -57 1 £43,500 +27.94%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 23 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 355 (33.71%) Microsoft
2 314 (29.82%) Windows
3 284 (26.97%) Microsoft 365
4 237 (22.51%) Problem-Solving
5 208 (19.75%) SQL
6 199 (18.90%) Active Directory
7 175 (16.62%) ITIL
8 161 (15.29%) Azure
9 134 (12.73%) Customer Service
10 129 (12.25%) ERP
11 118 (11.21%) Continuous Improvement
12 113 (10.73%) ITSM
13 109 (10.35%) Microsoft Office
14 99 (9.40%) Degree
15 89 (8.45%) Entra ID
16 84 (7.98%) Windows 10
17 82 (7.79%) Windows Server
18 77 (7.31%) Process Improvement
19 76 (7.22%) Change Management
19 76 (7.22%) Service Management
20 74 (7.03%) SQL Server
21 69 (6.55%) SharePoint
22 68 (6.46%) Microsoft Exchange
22 68 (6.46%) Power Platform
23 63 (5.98%) Business Intelligence
24 58 (5.51%) JIRA
24 58 (5.51%) SLA
25 57 (5.41%) Microsoft Excel
25 57 (5.41%) Microsoft Intune
26 50 (4.75%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 69 (6.55%) SharePoint
2 68 (6.46%) Microsoft Exchange
3 19 (1.80%) IIS
4 11 (1.04%) Confluence
4 11 (1.04%) Skype for Business
5 5 (0.47%) CMS
6 2 (0.19%) SAS
6 2 (0.19%) Tomcat
Applications
1 109 (10.35%) Microsoft Office
2 57 (5.41%) Microsoft Excel
3 22 (2.09%) Microsoft PowerPoint
4 3 (0.28%) Photoshop
5 1 (0.095%) MS Visio
Business Applications
1 24 (2.28%) Dynamics CRM
2 17 (1.61%) NEC Housing
3 15 (1.42%) Dynamics AX
4 11 (1.04%) Unit4 Business World
5 10 (0.95%) Visualfiles
6 9 (0.85%) Elite 3E
6 9 (0.85%) Endur
6 9 (0.85%) Magento
6 9 (0.85%) Shopify
7 8 (0.76%) Dynamics NAV
7 8 (0.76%) NetSuite
8 5 (0.47%) SAP Business One
8 5 (0.47%) SAP S/4HANA
9 4 (0.38%) Dynamics GP
9 4 (0.38%) Fidessa
9 4 (0.38%) Infor M3
9 4 (0.38%) JDE World
9 4 (0.38%) Primavera
9 4 (0.38%) SAP HR
9 4 (0.38%) SAP Payroll
Cloud Services
1 284 (26.97%) Microsoft 365
2 161 (15.29%) Azure
3 89 (8.45%) Entra ID
4 68 (6.46%) Power Platform
5 41 (3.89%) Dynamics 365
6 34 (3.23%) OneDrive
6 34 (3.23%) SaaS
7 21 (1.99%) AWS
7 21 (1.99%) Power Automate
8 16 (1.52%) Google Workspace
9 14 (1.33%) PowerApps
10 12 (1.14%) PaaS
11 11 (1.04%) IaaS
12 10 (0.95%) ClickUp
13 9 (0.85%) dbt
14 8 (0.76%) Boomi
14 8 (0.76%) iPaaS
14 8 (0.76%) Microsoft Copilot
14 8 (0.76%) Workato
15 7 (0.66%) Azure DevOps
Communications & Networking
1 50 (4.75%) DNS
2 46 (4.37%) DHCP
3 40 (3.80%) VPN
4 32 (3.04%) Firewall
5 31 (2.94%) TCP/IP
6 22 (2.09%) WAN
7 21 (1.99%) VoIP
8 18 (1.71%) Unified Communications
9 15 (1.42%) Broadband
10 14 (1.33%) Wi-Fi
11 12 (1.14%) VLAN
11 12 (1.14%) WinSCP
12 11 (1.04%) 4G
12 11 (1.04%) Skype
12 11 (1.04%) WebEx
13 10 (0.95%) LAN
14 8 (0.76%) Wireless
15 7 (0.66%) Network Security
16 5 (0.47%) SD-WAN
17 4 (0.38%) RFID
Database & Business Intelligence
1 74 (7.03%) SQL Server
2 50 (4.75%) Power BI
3 25 (2.37%) Relational Database
4 19 (1.80%) Crystal Reports
5 16 (1.52%) SQL Server Integration Services
6 13 (1.23%) SQL Server Reporting Services
7 12 (1.14%) Metabase
8 10 (0.95%) Oracle Reports
9 9 (0.85%) Data Warehouse
10 8 (0.76%) PostgreSQL
11 7 (0.66%) BusinessObjects
11 7 (0.66%) Power Query
12 4 (0.38%) DB2
12 4 (0.38%) MySQL
13 3 (0.28%) Azure SQL Database
14 1 (0.095%) SQL Server Analysis Services
Development Applications
1 58 (5.51%) JIRA
2 12 (1.14%) Visual Studio
3 11 (1.04%) Git
4 4 (0.38%) LabVIEW
5 2 (0.19%) Eclipse
5 2 (0.19%) Rational Rhapsody
6 1 (0.095%) SQL Server Management Studio (SSMS)
General
1 288 (27.35%) Social Skills
2 169 (16.05%) Finance
3 113 (10.73%) Analytical Skills
4 77 (7.31%) Manufacturing
5 74 (7.03%) Law
6 65 (6.17%) Legal
7 49 (4.65%) Retail
8 42 (3.99%) Documentation Skills
9 39 (3.70%) Organisational Skills
10 30 (2.85%) Telecoms
11 21 (1.99%) Banking
12 16 (1.52%) Advertising
13 11 (1.04%) Local Government
14 9 (0.85%) Back Office
15 8 (0.76%) Automotive
15 8 (0.76%) Marketing
15 8 (0.76%) Social Housing
16 7 (0.66%) International Banking
16 7 (0.66%) Public Sector
17 5 (0.47%) General Ledger
Libraries, Frameworks & Software Standards
1 22 (2.09%) .NET
2 17 (1.61%) Middleware
3 15 (1.42%) Web Services
4 11 (1.04%) REST
5 8 (0.76%) CSS
5 8 (0.76%) HTML
5 8 (0.76%) SOAP
6 6 (0.57%) FIX Protocol
7 5 (0.47%) EDI
7 5 (0.47%) XML
8 4 (0.38%) Elastic Stack
8 4 (0.38%) JSON
9 3 (0.28%) Kafka
10 2 (0.19%) .NET Framework
10 2 (0.19%) 802.1X
11 1 (0.095%) SAP CAF
Miscellaneous
1 63 (5.98%) Onboarding
2 47 (4.46%) Driving Licence
3 44 (4.18%) Video Conferencing
4 25 (2.37%) Management Information System
5 20 (1.90%) Client/Server
6 19 (1.80%) Analytical Mindset
7 16 (1.52%) Self-Motivation
8 14 (1.33%) NHS
9 12 (1.14%) Renewable Energy
10 10 (0.95%) Low-Code
11 9 (0.85%) EPoS
12 8 (0.76%) Hybrid Cloud
13 7 (0.66%) Enterprise Software
13 7 (0.66%) Housing Association
14 6 (0.57%) IoT
15 5 (0.47%) Data Protection Act
15 5 (0.47%) iSeries
15 5 (0.47%) Mobile App
16 4 (0.38%) CCTV
16 4 (0.38%) iPhone
Operating Systems
1 314 (29.82%) Windows
2 84 (7.98%) Windows 10
3 82 (7.79%) Windows Server
4 35 (3.32%) Android
5 27 (2.56%) Linux
6 15 (1.42%) Apple iOS
7 9 (0.85%) Mac OS
8 8 (0.76%) Windows Server 2019
9 2 (0.19%) Unix
10 1 (0.095%) Solaris
10 1 (0.095%) Ubuntu
10 1 (0.095%) Windows Server 2012
10 1 (0.095%) Windows Server 2016
Processes & Methodologies
1 237 (22.51%) Problem-Solving
2 175 (16.62%) ITIL
3 134 (12.73%) Customer Service
4 129 (12.25%) ERP
5 118 (11.21%) Continuous Improvement
6 113 (10.73%) ITSM
7 77 (7.31%) Process Improvement
8 76 (7.22%) Change Management
8 76 (7.22%) Service Management
9 63 (5.98%) Business Intelligence
10 45 (4.27%) CRM
11 43 (4.08%) Incident Management
12 39 (3.70%) Service Delivery
13 37 (3.51%) Cybersecurity
13 37 (3.51%) Data Analysis
14 34 (3.23%) Computer Science
14 34 (3.23%) Data Management
15 29 (2.75%) Migration
16 28 (2.66%) Document Management
17 27 (2.56%) Root Cause Analysis
Programming Languages
1 208 (19.75%) SQL
2 35 (3.32%) PowerShell
3 20 (1.90%) T-SQL
4 18 (1.71%) JavaScript
5 17 (1.61%) C#
6 14 (1.33%) Python
7 13 (1.23%) VB.NET
8 8 (0.76%) PL/SQL
9 7 (0.66%) PHP
10 4 (0.38%) Delphi
10 4 (0.38%) Pascal
11 3 (0.28%) Java
11 3 (0.28%) VBA
12 2 (0.19%) Tcl
13 1 (0.095%) Bash
13 1 (0.095%) R
Qualifications
1 99 (9.40%) Degree
2 46 (4.37%) A+ Certification
3 39 (3.70%) Security Cleared
4 38 (3.61%) Microsoft Certification
5 23 (2.18%) SC Cleared
6 18 (1.71%) Microsoft Certified Professional
7 9 (0.85%) HNC
8 8 (0.76%) DV Cleared
9 7 (0.66%) Computer Science Degree
10 6 (0.57%) MBCS
11 5 (0.47%) DBS Check
11 5 (0.47%) MCSA
12 4 (0.38%) ITIL Foundation Certificate
12 4 (0.38%) MCSE
13 3 (0.28%) BPSS Clearance
13 3 (0.28%) ITIL Certification
14 2 (0.19%) Azure Certification
14 2 (0.19%) NVQ Level 3
14 2 (0.19%) Oracle Certification
15 1 (0.095%) CCNA
Quality Assurance & Compliance
1 58 (5.51%) SLA
2 15 (1.42%) ISO/IEC 27001
3 12 (1.14%) Cyber Essentials
3 12 (1.14%) Data Quality
4 8 (0.76%) QA
5 6 (0.57%) Cyber Essentials PLUS
6 4 (0.38%) Actionable Recommendations
6 4 (0.38%) GDPR
7 3 (0.28%) Accessibility
8 1 (0.095%) DICOM
8 1 (0.095%) PMO
System Software
1 199 (18.90%) Active Directory
2 17 (1.61%) VMware Infrastructure
3 13 (1.23%) Hyper-V
4 6 (0.57%) Virtual Desktop
5 5 (0.47%) XenApp
6 3 (0.28%) BitLocker
6 3 (0.28%) Docker
7 2 (0.19%) Microsoft Virtual Server
7 2 (0.19%) Virtual Machines
7 2 (0.19%) Virtual Servers
8 1 (0.095%) vSphere
Systems Management
1 57 (5.41%) Microsoft Intune
2 27 (2.56%) SCCM
3 7 (0.66%) Single Sign-On
4 4 (0.38%) Kibana
5 2 (0.19%) Jamf Pro
6 1 (0.095%) AirWatch
6 1 (0.095%) Autotask
6 1 (0.095%) EMC NetWorker
6 1 (0.095%) FortiGate
6 1 (0.095%) Grafana
6 1 (0.095%) Terraform
Vendors
1 355 (33.71%) Microsoft
2 47 (4.46%) ServiceNow
3 26 (2.47%) VMware
4 25 (2.37%) Oracle
5 23 (2.18%) SAP
6 19 (1.80%) Google
7 17 (1.61%) iManage
8 13 (1.23%) Apple
9 12 (1.14%) Citrix
10 11 (1.04%) ConnectWise
10 11 (1.04%) HubSpot
10 11 (1.04%) Northgate
10 11 (1.04%) Starlink
11 10 (0.95%) IFS
12 9 (0.85%) Intapp
12 9 (0.85%) SolarWinds
13 8 (0.76%) Aderant
13 8 (0.76%) WooCommerce
14 7 (0.66%) MuleSoft
14 7 (0.66%) Polycom