Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,500 per year, according to job vacancies posted during the 6 months leading to 26 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Mar 2026
Same period 2025 Same period 2024
Rank 140 177 169
Rank change year-on-year +37 -8 +93
Permanent jobs requiring a Support Analyst 1,025 673 1,334
As % of all permanent jobs in England 1.50% 1.84% 1.73%
As % of the Job Titles category 1.62% 2.04% 1.84%
Number of salaries quoted 789 559 1,119
10th Percentile £26,250 £24,425 £24,700
25th Percentile £30,000 £29,750 £28,000
Median annual salary (50th Percentile) £34,500 £40,000 £36,250
Median % change year-on-year -13.75% +10.34% +8.21%
75th Percentile £43,000 £52,500 £47,500
90th Percentile £52,500 £67,500 £57,500
UK median annual salary £34,500 £39,000 £36,500
% change year-on-year -11.54% +6.85% +10.61%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 63,099 32,981 72,671
% of permanent jobs with a recognized job title 92.06% 90.04% 94.40%
Number of salaries quoted 41,202 20,970 56,880
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £43,750 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -9.09%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £92,500
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 26 March 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 26 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +85 278 £33,000 -9.59% 47
London -10 252 £42,500 -15.00% 26
Midlands +37 167 £33,500 +21.82% 21
North of England -35 158 £34,000 +13.33% 15
West Midlands +55 104 £35,000 +4.48% 14
South West +20 99 £32,500 +4.00% 16
Yorkshire -28 88 £31,000 +7.83% 4
East of England 0 70 £30,000 -7.69% 13
East Midlands -7 63 £28,750 +27.78% 7
North West -22 61 £35,000 +7.69% 9
North East -30 9 £47,500 +61.02% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 26 March 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 347 (33.85%) Microsoft
2 325 (31.71%) Windows
3 304 (29.66%) Problem-Solving
4 246 (24.00%) Microsoft 365
5 213 (20.78%) SQL
6 209 (20.39%) Active Directory
7 205 (20.00%) ITIL
8 200 (19.51%) Customer Service
9 163 (15.90%) Azure
10 131 (12.78%) Degree
11 129 (12.59%) Continuous Improvement
12 128 (12.49%) ERP
13 126 (12.29%) Microsoft Office
14 113 (11.02%) ITSM
15 95 (9.27%) Entra ID
16 89 (8.68%) Windows 10
17 78 (7.61%) Change Management
18 76 (7.41%) Microsoft Excel
18 76 (7.41%) Microsoft Exchange
19 74 (7.22%) JIRA
19 74 (7.22%) SQL Server
20 73 (7.12%) Power Platform
20 73 (7.12%) Windows Server
21 72 (7.02%) Microsoft Intune
22 70 (6.83%) Process Improvement
22 70 (6.83%) SharePoint
23 68 (6.63%) Service Management
24 66 (6.44%) Business Intelligence
25 64 (6.24%) DNS
26 62 (6.05%) DHCP

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 76 (7.41%) Microsoft Exchange
2 70 (6.83%) SharePoint
3 14 (1.37%) Confluence
4 8 (0.78%) IIS
5 6 (0.59%) Skype for Business
6 5 (0.49%) CMS
7 2 (0.20%) Tomcat
8 1 (0.098%) Appian
8 1 (0.098%) Moodle
8 1 (0.098%) Umbraco
Applications
1 126 (12.29%) Microsoft Office
2 76 (7.41%) Microsoft Excel
3 32 (3.12%) Microsoft PowerPoint
4 8 (0.78%) Spreadsheet
5 1 (0.098%) Acrobat
5 1 (0.098%) AutoCAD
5 1 (0.098%) MS Visio
5 1 (0.098%) Photoshop
Business Applications
1 19 (1.85%) Dynamics CRM
2 16 (1.56%) Endur
3 15 (1.46%) NEC Housing
4 12 (1.17%) Dynamics AX
5 10 (0.98%) NetSuite
6 9 (0.88%) Magento
6 9 (0.88%) Shopify
6 9 (0.88%) Visualfiles
7 8 (0.78%) Dynamics NAV
7 8 (0.78%) Unit4 Business World
8 7 (0.68%) SAP S/4HANA
9 6 (0.59%) Elite 3E
9 6 (0.59%) SAP HR
9 6 (0.59%) SAP Payroll
10 5 (0.49%) Fidessa
11 4 (0.39%) Dynamics GP
11 4 (0.39%) Exchequer
11 4 (0.39%) Primavera
12 3 (0.29%) SAP Business ByDesign
13 2 (0.20%) Oracle Payables
Cloud Services
1 246 (24.00%) Microsoft 365
2 163 (15.90%) Azure
3 95 (9.27%) Entra ID
4 73 (7.12%) Power Platform
5 51 (4.98%) SaaS
6 40 (3.90%) Dynamics 365
7 27 (2.63%) OneDrive
8 23 (2.24%) AWS
9 22 (2.15%) Power Automate
10 12 (1.17%) dbt
10 12 (1.17%) Google Workspace
11 10 (0.98%) PowerApps
12 9 (0.88%) ClickUp
12 9 (0.88%) PaaS
13 8 (0.78%) Boomi
13 8 (0.78%) IaaS
13 8 (0.78%) iPaaS
13 8 (0.78%) Workato
14 6 (0.59%) OCI
15 5 (0.49%) Azure DevOps
Communications & Networking
1 64 (6.24%) DNS
2 62 (6.05%) DHCP
3 49 (4.78%) VPN
4 44 (4.29%) Firewall
5 35 (3.41%) TCP/IP
6 23 (2.24%) Remote Desktop
7 18 (1.76%) Wi-Fi
8 15 (1.46%) WAN
8 15 (1.46%) Wireless
9 12 (1.17%) Broadband
9 12 (1.17%) LAN
9 12 (1.17%) VoIP
9 12 (1.17%) WinSCP
10 11 (1.07%) VLAN
11 10 (0.98%) WebEx
12 9 (0.88%) 4G
12 9 (0.88%) Unified Communications
13 7 (0.68%) MPLS
14 6 (0.59%) SD-WAN
14 6 (0.59%) Skype
Database & Business Intelligence
1 74 (7.22%) SQL Server
2 57 (5.56%) Power BI
3 27 (2.63%) Relational Database
4 16 (1.56%) SQL Server Integration Services
5 15 (1.46%) Metabase
5 15 (1.46%) Oracle Reports
6 13 (1.27%) SQL Server Reporting Services
7 12 (1.17%) Data Warehouse
8 8 (0.78%) PostgreSQL
9 4 (0.39%) DB2
10 3 (0.29%) Azure SQL Database
10 3 (0.29%) BusinessObjects
10 3 (0.29%) Crystal Reports
10 3 (0.29%) Power Query
11 1 (0.098%) MySQL
11 1 (0.098%) Oracle Database
Development Applications
1 74 (7.22%) JIRA
2 16 (1.56%) Git
3 15 (1.46%) Visual Studio
4 5 (0.49%) Bitbucket
5 4 (0.39%) LabVIEW
6 2 (0.20%) Rational Rhapsody
7 1 (0.098%) SQL Server Management Studio (SSMS)
General
1 381 (37.17%) Social Skills
2 169 (16.49%) Finance
3 168 (16.39%) Analytical Skills
4 73 (7.12%) Law
5 63 (6.15%) Legal
6 58 (5.66%) Retail
7 57 (5.56%) Manufacturing
8 55 (5.37%) Organisational Skills
9 48 (4.68%) Telecoms
10 28 (2.73%) Documentation Skills
11 21 (2.05%) Advertising
12 16 (1.56%) Banking
13 14 (1.37%) Automotive
14 13 (1.27%) Marketing
15 12 (1.17%) Back Office
16 5 (0.49%) Agriculture
16 5 (0.49%) Inclusion and Diversity
16 5 (0.49%) Publishing
17 4 (0.39%) Aviation
17 4 (0.39%) Presentation Skills
Libraries, Frameworks & Software Standards
1 18 (1.76%) .NET
2 14 (1.37%) Middleware
3 10 (0.98%) Web Services
4 8 (0.78%) FIX Protocol
4 8 (0.78%) REST
4 8 (0.78%) SOAP
5 4 (0.39%) CSS
5 4 (0.39%) HTML
5 4 (0.39%) Oracle Fusion
5 4 (0.39%) Software Packaging
6 3 (0.29%) EDI
7 1 (0.098%) 802.1X
7 1 (0.098%) Elastic Stack
7 1 (0.098%) JSON
7 1 (0.098%) MFC
7 1 (0.098%) SAP CAF
7 1 (0.098%) XML
Miscellaneous
1 95 (9.27%) Onboarding
2 75 (7.32%) Driving Licence
3 39 (3.80%) Video Conferencing
4 36 (3.51%) Management Information System
5 27 (2.63%) Enterprise Software
6 19 (1.85%) NHS
7 17 (1.66%) Self-Motivation
8 16 (1.56%) Analytical Mindset
9 15 (1.46%) Renewable Energy
10 11 (1.07%) Client/Server
10 11 (1.07%) Low-Code
11 9 (0.88%) EPoS
12 8 (0.78%) Mobile App
13 7 (0.68%) IoT
14 6 (0.59%) iPhone
14 6 (0.59%) Reference Data
15 5 (0.49%) Data Protection Act
15 5 (0.49%) Housing Association
16 4 (0.39%) Legacy Applications
16 4 (0.39%) Linux Command Line
Operating Systems
1 325 (31.71%) Windows
2 89 (8.68%) Windows 10
3 73 (7.12%) Windows Server
4 42 (4.10%) Linux
5 33 (3.22%) Android
6 27 (2.63%) Apple iOS
6 27 (2.63%) Mac OS
7 10 (0.98%) Unix
8 3 (0.29%) Windows Server 2016
8 3 (0.29%) Windows Server 2019
9 2 (0.20%) Solaris
9 2 (0.20%) Ubuntu
9 2 (0.20%) Windows Server 2012
10 1 (0.098%) AIX
10 1 (0.098%) Windows 7
10 1 (0.098%) Windows Server 2003
10 1 (0.098%) Windows Server 2008
Processes & Methodologies
1 304 (29.66%) Problem-Solving
2 205 (20.00%) ITIL
3 200 (19.51%) Customer Service
4 129 (12.59%) Continuous Improvement
5 128 (12.49%) ERP
6 113 (11.02%) ITSM
7 78 (7.61%) Change Management
8 70 (6.83%) Process Improvement
9 68 (6.63%) Service Management
10 66 (6.44%) Business Intelligence
11 53 (5.17%) CRM
12 45 (4.39%) Cybersecurity
13 40 (3.90%) Data Management
14 37 (3.61%) Data Analysis
15 36 (3.51%) Computer Science
16 33 (3.22%) Service Delivery
17 32 (3.12%) User Acceptance Testing
18 31 (3.02%) Incident Management
18 31 (3.02%) Mentoring
19 30 (2.93%) Root Cause Analysis
Programming Languages
1 213 (20.78%) SQL
2 31 (3.02%) PowerShell
3 29 (2.83%) Python
4 28 (2.73%) T-SQL
5 25 (2.44%) C#
6 13 (1.27%) VB.NET
7 5 (0.49%) Data Analysis Expressions
7 5 (0.49%) Java
7 5 (0.49%) Kusto Query Language
7 5 (0.49%) VBA
8 4 (0.39%) Delphi
8 4 (0.39%) JavaScript
8 4 (0.39%) Pascal
8 4 (0.39%) PHP
8 4 (0.39%) PL/SQL
9 3 (0.29%) Apex Code
9 3 (0.29%) Bash
10 2 (0.20%) VB
11 1 (0.098%) R
11 1 (0.098%) VBScript
Qualifications
1 131 (12.78%) Degree
2 37 (3.61%) Security Cleared
3 33 (3.22%) A+ Certification
4 28 (2.73%) Microsoft Certification
5 20 (1.95%) Microsoft Certified Professional
6 19 (1.85%) SC Cleared
7 17 (1.66%) Computer Science Degree
8 12 (1.17%) ITIL Foundation Certificate
9 9 (0.88%) DBS Check
9 9 (0.88%) HNC
10 8 (0.78%) DV Cleared
10 8 (0.78%) ITIL Certification
11 7 (0.68%) CCNA
11 7 (0.68%) Cisco Certification
12 6 (0.59%) Network+ Certification
13 5 (0.49%) MCSA
14 4 (0.39%) Master's Degree
14 4 (0.39%) MCSE
15 3 (0.29%) BPSS Clearance
15 3 (0.29%) CTC Cleared
Quality Assurance & Compliance
1 56 (5.46%) SLA
2 20 (1.95%) QA
3 10 (0.98%) Cyber Essentials
4 9 (0.88%) ISO/IEC 27001
5 6 (0.59%) Cyber Essentials PLUS
5 6 (0.59%) Data Quality
6 4 (0.39%) Accessibility
6 4 (0.39%) Actionable Recommendations
6 4 (0.39%) GDPR
7 1 (0.098%) DICOM
7 1 (0.098%) PCI DSS
System Software
1 209 (20.39%) Active Directory
2 23 (2.24%) VMware Infrastructure
3 12 (1.17%) Hyper-V
4 5 (0.49%) XenApp
5 4 (0.39%) Virtual Machines
6 3 (0.29%) BitLocker
6 3 (0.29%) Docker
7 2 (0.20%) Virtual Desktop
8 1 (0.098%) vSphere
Systems Management
1 72 (7.02%) Microsoft Intune
2 21 (2.05%) SCCM
3 7 (0.68%) Grafana
3 7 (0.68%) Single Sign-On
4 5 (0.49%) Control-M
4 5 (0.49%) Kubernetes
4 5 (0.49%) Prometheus
5 4 (0.39%) Jamf Pro
6 1 (0.098%) AirWatch
6 1 (0.098%) EMC NetWorker
6 1 (0.098%) Symantec Endpoint Protection
6 1 (0.098%) Terraform
Vendors
1 347 (33.85%) Microsoft
2 42 (4.10%) ServiceNow
3 28 (2.73%) VMware
4 25 (2.44%) Oracle
5 19 (1.85%) SAP
6 16 (1.56%) Apple
7 15 (1.46%) Cisco
7 15 (1.46%) Google
8 12 (1.17%) Salesforce
9 11 (1.07%) CheckPoint
9 11 (1.07%) ConnectWise
9 11 (1.07%) HubSpot
9 11 (1.07%) Northgate
9 11 (1.07%) Palo Alto
10 9 (0.88%) iManage
10 9 (0.88%) Sage
10 9 (0.88%) Starlink
11 8 (0.78%) WooCommerce
12 7 (0.68%) Citrix
12 7 (0.68%) Intapp