Period
to 17 October 2018

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies in England during the 6 months to 17 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > England
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 138 119 91
Rank change year-on-year -19 -28 -1
Permanent jobs requiring a Support Analyst 3,772 4,581 5,517
As % of all permanent IT jobs advertised in England 2.46% 2.79% 3.05%
As % of the Job Titles category 2.56% 2.91% 3.16%
Number of salaries quoted 3,228 3,875 4,889
England median annual salary £32,500 £31,500 £31,500
Median salary % change year-on-year +3.17% - -3.08%
10th Percentile £21,000 £21,250 £21,000
90th Percentile £56,075 £52,500 £50,000
UK median annual salary £32,500 £31,500 £31,000
% change year-on-year +3.17% +1.61% -4.62%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 147,097 157,575 174,804
% of permanent IT jobs with a recognized job title 96.00% 95.90% 96.57%
Number of salaries quoted 119,487 127,172 147,944
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £80,000 £77,500
UK median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Support Analyst in England over the 6 months to 17 October 2018.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -2 1,686 £38,000 +1.33% 118
South East -20 763 £29,500 +5.36% 58
North of England -22 495 £26,500 -3.64% 74
Midlands -15 357 £28,750 +10.05% 47
North West +19 294 £27,000 - 36
East of England -25 256 £29,750 -8.46% 29
West Midlands +7 227 £27,500 +5.77% 28
South West -14 220 £27,500 +5.77% 21
Yorkshire -62 179 £27,000 -1.82% 27
East Midlands -35 130 £31,875 +15.91% 18
North East -14 22 £25,000 -30.56% 11
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 October 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 1,766 (46.82%) Windows
2 1,373 (36.40%) Microsoft
3 1,260 (33.40%) SQL
4 1,042 (27.62%) Active Directory
5 922 (24.44%) Finance
6 921 (24.42%) ITIL
7 715 (18.96%) Microsoft Office
8 644 (17.07%) Windows Server
9 637 (16.89%) Problem-Solving
10 636 (16.86%) SQL Server
11 546 (14.48%) Office 365
12 521 (13.81%) Linux
13 486 (12.88%) Windows 7
14 451 (11.96%) Windows 10
15 433 (11.48%) Oracle
16 372 (9.86%) Unix
17 341 (9.04%) Analytical Skills
18 337 (8.93%) VMware
19 335 (8.88%) PowerShell
20 321 (8.51%) SLA
21 319 (8.46%) Citrix
22 313 (8.30%) Degree
23 284 (7.53%) MS Exchange
24 274 (7.26%) TCP/IP
25 270 (7.16%) .NET
25 270 (7.16%) Service Management
26 264 (7.00%) Windows Server 2012
27 253 (6.71%) Banking
28 249 (6.60%) Microsoft Excel
29 234 (6.20%) Windows Server 2008

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 284 (7.53%) MS Exchange
2 155 (4.11%) SharePoint
3 139 (3.69%) IIS
4 61 (1.62%) Tomcat
5 60 (1.59%) Exchange Server 2010
6 52 (1.38%) JBoss
7 51 (1.35%) Skype for Business
8 43 (1.14%) Exchange Server 2013
9 35 (0.93%) BizTalk Server
10 30 (0.80%) WebLogic
11 29 (0.77%) Confluence
12 24 (0.64%) Apache
13 23 (0.61%) SharePoint 2013
14 19 (0.50%) CMS
14 19 (0.50%) GlassFish
15 18 (0.48%) WebSphere
16 17 (0.45%) Elasticsearch
17 16 (0.42%) MQSeries
18 11 (0.29%) SharePoint 2010
19 7 (0.19%) Blackberry Enterprise Server
Applications
1 715 (18.96%) Microsoft Office
2 249 (6.60%) Microsoft Excel
3 67 (1.78%) Microsoft PowerPoint
4 33 (0.87%) MS Visio
5 7 (0.19%) Acrobat
5 7 (0.19%) AutoCAD
5 7 (0.19%) Microsoft Project
6 5 (0.13%) Adobe Creative Suite
7 4 (0.11%) Camtasia
7 4 (0.11%) Spreadsheet
8 2 (0.053%) CATIA
8 2 (0.053%) PTC Creo
9 1 (0.027%) 3ds Max
9 1 (0.027%) InDesign
9 1 (0.027%) Maya
9 1 (0.027%) Photoshop
9 1 (0.027%) Revit
Business Applications
1 94 (2.49%) Dynamics AX
2 57 (1.51%) Dynamics CRM
3 41 (1.09%) Dynamics NAV
4 33 (0.87%) NetSuite
5 18 (0.48%) Oracle EBS
5 18 (0.48%) thinkFolio
6 16 (0.42%) Remedy ITSM
7 13 (0.34%) Markit EDM
7 13 (0.34%) Oracle EBS R12
7 13 (0.34%) Unit4 Business World
8 12 (0.32%) Magento
8 12 (0.32%) SAP CO
8 12 (0.32%) SAP FI
8 12 (0.32%) SAP FI/CO
9 11 (0.29%) Salesforce.com CRM
10 10 (0.27%) Eloqua
10 10 (0.27%) Oracle HRMS
11 9 (0.24%) LatentZero
12 8 (0.21%) Oracle 11i
13 7 (0.19%) Oracle Applications
Cloud Services
1 546 (14.48%) Office 365
2 165 (4.37%) Microsoft Azure
3 101 (2.68%) Amazon AWS
4 77 (2.04%) SaaS
5 27 (0.72%) Dynamics 365
6 22 (0.58%) Cloud Computing
7 17 (0.45%) Adobe Creative Cloud
8 16 (0.42%) G Suite
9 12 (0.32%) Mimecast
10 11 (0.29%) Azure Active Directory
11 10 (0.27%) Salesforce Sales Cloud
12 9 (0.24%) GitHub
12 9 (0.24%) Slack
13 6 (0.16%) Akamai
13 6 (0.16%) Dropbox
13 6 (0.16%) OpenShift
14 5 (0.13%) PaaS
15 4 (0.11%) Amazon EC2
15 4 (0.11%) Google Analytics
15 4 (0.11%) Virtual Private Cloud
Communications & Networking
1 274 (7.26%) TCP/IP
2 228 (6.04%) LAN
3 220 (5.83%) DNS
4 213 (5.65%) WAN
5 208 (5.51%) Firewall
6 178 (4.72%) DHCP
7 117 (3.10%) VPN
8 93 (2.47%) VoIP
9 74 (1.96%) Internet
10 68 (1.80%) SAN
11 66 (1.75%) Wireless
12 60 (1.59%) Wi-Fi
13 53 (1.41%) Network Security
14 50 (1.33%) Skype
14 50 (1.33%) VLAN
15 42 (1.11%) FTP
16 35 (0.93%) SSL
17 32 (0.85%) WLAN
18 27 (0.72%) Remote Desktop
19 25 (0.66%) HTTP
Database & Business Intelligence
1 636 (16.86%) SQL Server
2 170 (4.51%) Relational Database
3 109 (2.89%) RDBMS
4 101 (2.68%) SQL Server Reporting Services
5 94 (2.49%) SQL Server 2008
6 85 (2.25%) Oracle Database
7 80 (2.12%) Crystal Reports
8 65 (1.72%) SQL Server Integration Services
9 55 (1.46%) Oracle Reports
10 50 (1.33%) MySQL
11 48 (1.27%) SQL Server 2012
12 45 (1.19%) Data Warehouse
13 43 (1.14%) SQL Server 2005
14 36 (0.95%) Oracle Database 10g
15 30 (0.80%) Oracle Database 11g
16 26 (0.69%) BusinessObjects
17 24 (0.64%) MongoDB
18 22 (0.58%) NoSQL
19 21 (0.56%) SQL Server 2014
20 19 (0.50%) SQL Server 2016
Development Applications
1 75 (1.99%) JIRA
2 29 (0.77%) WinDbg
3 25 (0.66%) Git (software)
4 23 (0.61%) Visual Studio
5 20 (0.53%) Eclipse
6 16 (0.42%) Subversion
6 16 (0.42%) Team Foundation Server
7 13 (0.34%) Oracle Forms
8 10 (0.27%) Jenkins
8 10 (0.27%) Octopus Deploy
8 10 (0.27%) SQL Server Management Studio (SSMS)
8 10 (0.27%) TeamCity
9 8 (0.21%) Maven
10 6 (0.16%) FrontPage
11 5 (0.13%) SoapUI
11 5 (0.13%) Visual Studio Tools for Office
12 4 (0.11%) Fiddler
12 4 (0.11%) MSBuild
12 4 (0.11%) Oracle APEX
13 3 (0.080%) Hudson
General
1 922 (24.44%) Finance
2 253 (6.71%) Banking
3 166 (4.40%) Retail
4 125 (3.31%) Front Office
5 98 (2.60%) Manufacturing
6 95 (2.52%) Back Office
7 93 (2.47%) Law
8 88 (2.33%) Telecoms
9 84 (2.23%) Legal
10 67 (1.78%) Marketing
11 54 (1.43%) Investment Banking
12 45 (1.19%) French Language
13 43 (1.14%) Advertising
14 33 (0.87%) German Language
15 32 (0.85%) Publishing
16 24 (0.64%) Games
16 24 (0.64%) Spanish Language
17 22 (0.58%) Italian Language
18 21 (0.56%) Automotive
19 19 (0.50%) Electronics
Libraries, Frameworks & Software Standards
1 270 (7.16%) .NET
2 159 (4.22%) HTML
3 157 (4.16%) XML
4 106 (2.81%) CSS
5 100 (2.65%) FIX Protocol
6 90 (2.39%) Web Services
7 68 (1.80%) ASP.NET
8 51 (1.35%) Middleware
9 34 (0.90%) JSON
10 31 (0.82%) EDI
10 31 (0.82%) SOAP
11 26 (0.69%) WebSphere MQ
12 25 (0.66%) RabbitMQ
12 25 (0.66%) REST
13 24 (0.64%) Ajax
14 23 (0.61%) jQuery
14 23 (0.61%) Software Packaging
15 22 (0.58%) Spring
16 21 (0.56%) XSLT
17 19 (0.50%) JSP
Miscellaneous
1 341 (9.04%) Analytical Skills
2 170 (4.51%) Self-Motivation
3 108 (2.86%) Computer Science
3 108 (2.86%) Equities
4 92 (2.44%) Management Information System
5 90 (2.39%) Derivative
6 88 (2.33%) Fintech
7 87 (2.31%) Fixed Income
8 84 (2.23%) Foreign Exchange (FX)
9 69 (1.83%) Hedge funds
10 63 (1.67%) Blackberry
10 63 (1.67%) SWIFT
11 61 (1.62%) Driving Licence
12 58 (1.54%) Data Centre
12 58 (1.54%) Linux Command Line
13 56 (1.48%) iPhone
14 54 (1.43%) Enterprise Software
14 54 (1.43%) Video Conferencing
15 40 (1.06%) Fat Client
15 40 (1.06%) Thin Client
Operating Systems
1 1,766 (46.82%) Windows
2 644 (17.07%) Windows Server
3 521 (13.81%) Linux
4 486 (12.88%) Windows 7
5 451 (11.96%) Windows 10
6 372 (9.86%) Unix
7 264 (7.00%) Windows Server 2012
8 234 (6.20%) Windows Server 2008
9 99 (2.62%) Red Hat Enterprise Linux
10 96 (2.55%) Windows 8
11 79 (2.09%) Android
12 54 (1.43%) Mac OS X
12 54 (1.43%) Windows Server 2003
13 51 (1.35%) Apple iOS
14 38 (1.01%) Windows XP
15 35 (0.93%) Mac OS
16 34 (0.90%) Solaris
17 23 (0.61%) CentOS
18 20 (0.53%) Ubuntu
19 19 (0.50%) AIX
Processes & Methodologies
1 921 (24.42%) ITIL
2 637 (16.89%) Problem-Solving
3 270 (7.16%) Service Management
4 220 (5.83%) Incident Management
5 186 (4.93%) CRM
6 185 (4.90%) Change Management
7 183 (4.85%) Problem Management
8 173 (4.59%) ERP
9 166 (4.40%) Agile Software Development
10 147 (3.90%) Asset Management
11 145 (3.84%) ITSM
12 117 (3.10%) Root Cause Analysis
13 115 (3.05%) Service Delivery
14 110 (2.92%) ITIL V3
15 101 (2.68%) Investment Management
16 97 (2.57%) Business Intelligence
16 97 (2.57%) Project Management
17 89 (2.36%) Time Management
18 78 (2.07%) Continuous Improvement
18 78 (2.07%) Mentoring
Programming Languages
1 1,260 (33.40%) SQL
2 335 (8.88%) PowerShell
3 226 (5.99%) Java
4 207 (5.49%) C#
5 148 (3.92%) T-SQL
6 114 (3.02%) JavaScript
6 114 (3.02%) Shell Script
7 113 (3.00%) Bash Shell
8 102 (2.70%) Python
9 89 (2.36%) PL/SQL
10 78 (2.07%) Perl
11 52 (1.38%) VB
12 49 (1.30%) VBScript
13 48 (1.27%) C
14 44 (1.17%) VBA
15 36 (0.95%) C++
16 31 (0.82%) Korn
17 29 (0.77%) VB.NET
18 27 (0.72%) PHP
19 23 (0.61%) Ruby
Qualifications
1 313 (8.30%) Degree
2 180 (4.77%) Microsoft Certification
3 90 (2.39%) MCSE
4 84 (2.23%) Security Cleared
5 83 (2.20%) MCP
6 75 (1.99%) ITIL Certification
7 73 (1.94%) MCSA
8 58 (1.54%) SC Cleared
9 57 (1.51%) Computer Science Degree
10 55 (1.46%) CCNA
10 55 (1.46%) Cisco Certification
11 39 (1.03%) A+ Certification
12 31 (0.82%) ITIL Foundation Certificate
13 22 (0.58%) Numerate Degree
14 17 (0.45%) Network+ Certification
15 15 (0.40%) VMware Certified Professional (VCP)
16 9 (0.24%) HNC
16 9 (0.24%) LPIC
16 9 (0.24%) MCITP
16 9 (0.24%) MOS
Quality Assurance & Compliance
1 321 (8.51%) SLA
2 58 (1.54%) QA
3 32 (0.85%) ISO/IEC 27001
4 24 (0.64%) GDPR
5 18 (0.48%) PMO
6 13 (0.34%) PCI DSS
6 13 (0.34%) Sarbanes-Oxley
7 11 (0.29%) COBIT
8 6 (0.16%) ISO 20022
8 6 (0.16%) SEPA
9 5 (0.13%) ISO/IEC 20000
10 4 (0.11%) DICOM
10 4 (0.11%) HL7
11 3 (0.080%) EMIR
11 3 (0.080%) FATCA
11 3 (0.080%) ISO 9001
11 3 (0.080%) MiFID
12 2 (0.053%) Cyber Essentials
12 2 (0.053%) Data Quality
12 2 (0.053%) ISO 14001
System Software
1 1,042 (27.62%) Active Directory
2 199 (5.28%) VMware Infrastructure
3 105 (2.78%) Hyper-V
4 41 (1.09%) XenApp
5 33 (0.87%) VMware ESXi
6 31 (0.82%) Microsoft App-V
7 27 (0.72%) Virtual Machines
8 21 (0.56%) Docker
8 21 (0.56%) Terminal Services
9 20 (0.53%) VMware Workstation
10 18 (0.48%) Virtual Desktop
11 17 (0.45%) vSphere
12 14 (0.37%) Virtual Servers
12 14 (0.37%) Xen
13 11 (0.29%) BitLocker
14 10 (0.27%) XenServer
15 9 (0.24%) Terminal Server
16 8 (0.21%) XenDesktop
17 5 (0.13%) Microsoft Virtual Server
18 3 (0.080%) Snort
Systems Management
1 211 (5.59%) SCCM
2 61 (1.62%) Control-M
3 51 (1.35%) Puppet
4 38 (1.01%) Ansible
5 29 (0.77%) Opscode Chef
5 29 (0.77%) Perfmon
6 26 (0.69%) Backup Exec
6 26 (0.69%) Nagios
7 23 (0.61%) SCOM
8 18 (0.48%) BMC PATROL
9 16 (0.42%) Salt
10 15 (0.40%) Kibana
11 14 (0.37%) WSUS
12 13 (0.34%) Oracle Enterprise Manager
13 12 (0.32%) AirWatch
14 10 (0.27%) Symantec Endpoint Protection
15 9 (0.24%) Kubernetes
16 8 (0.21%) ITRS Geneos
17 7 (0.19%) CA Spectrum
17 7 (0.19%) NetBackup
Vendors
1 1,373 (36.40%) Microsoft
2 433 (11.48%) Oracle
3 337 (8.93%) VMware
4 319 (8.46%) Citrix
5 218 (5.78%) Cisco
6 126 (3.34%) SAP
7 124 (3.29%) Apple
8 88 (2.33%) Red Hat
9 82 (2.17%) Bloomberg
9 82 (2.17%) Salesforce.com
10 81 (2.15%) HP
11 72 (1.91%) ServiceNow
12 70 (1.86%) IBM
13 60 (1.59%) Sybase
14 57 (1.51%) Remedy
15 55 (1.46%) Reuters
16 49 (1.30%) Adobe
17 40 (1.06%) NetApp
18 39 (1.03%) Google
18 39 (1.03%) JD Edwards