Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 1 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Feb 2026
Same period 2025 Same period 2024
Rank 126 193 158
Rank change year-on-year +67 -35 +83
Permanent jobs requiring a Support Analyst 989 722 1,239
As % of all permanent jobs in England 1.76% 1.54% 1.97%
As % of the Job Titles category 1.93% 1.68% 2.07%
Number of salaries quoted 782 438 1,072
10th Percentile £26,000 £26,500 £24,525
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,000 £40,000 £36,000
Median % change year-on-year -17.50% +11.11% +5.88%
75th Percentile £40,250 £52,500 £47,500
90th Percentile £53,750 £67,500 £57,500
UK median annual salary £33,500 £40,000 £36,500
% change year-on-year -16.25% +9.59% +7.35%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 51,126 42,959 59,855
% of permanent jobs with a recognized job title 91.03% 91.91% 94.94%
Number of salaries quoted 32,570 22,320 47,875
10th Percentile £29,000 £33,750 £29,000
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -12.00%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 1 February 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 1 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +83 257 £32,750 -6.43% 32
London +1 252 £40,875 -16.57% 26
Midlands +66 154 £30,000 -9.09% 17
North of England +29 148 £31,000 -10.14% 26
South West +61 108 £32,500 +2.77% 14
West Midlands +61 86 £35,000 +4.48% 9
Yorkshire +26 79 £27,500 -24.66% 16
East of England +51 68 £27,500 -21.43% 17
East Midlands +36 68 £28,500 -12.31% 8
North West +14 54 £34,375 +5.77% 9
North East +11 15 £31,500 -10.00% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 1 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 375 (37.92%) Microsoft
2 345 (34.88%) Problem-Solving
3 331 (33.47%) Windows
4 267 (27.00%) Customer Service
5 250 (25.28%) Microsoft 365
6 233 (23.56%) SQL
7 224 (22.65%) Active Directory
8 215 (21.74%) ITIL
9 162 (16.38%) Azure
10 147 (14.86%) Microsoft Office
11 128 (12.94%) Degree
12 104 (10.52%) Entra ID
12 104 (10.52%) ITSM
13 96 (9.71%) ERP
13 96 (9.71%) Microsoft Excel
14 95 (9.61%) Continuous Improvement
14 95 (9.61%) Microsoft Intune
15 93 (9.40%) Windows Server
16 85 (8.59%) Power Platform
17 79 (7.99%) Windows 10
18 75 (7.58%) Change Management
19 74 (7.48%) JIRA
20 73 (7.38%) Service Management
21 72 (7.28%) SLA
22 71 (7.18%) DNS
23 70 (7.08%) Process Improvement
24 69 (6.98%) Firewall
25 65 (6.57%) DHCP
26 64 (6.47%) Business Intelligence
26 64 (6.47%) SQL Server

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 62 (6.27%) Microsoft Exchange
1 62 (6.27%) SharePoint
2 21 (2.12%) Confluence
3 12 (1.21%) Skype for Business
4 9 (0.91%) IIS
5 1 (0.10%) Appian
5 1 (0.10%) Moodle
5 1 (0.10%) Tomcat
5 1 (0.10%) Umbraco
Applications
1 147 (14.86%) Microsoft Office
2 96 (9.71%) Microsoft Excel
3 45 (4.55%) Microsoft PowerPoint
4 17 (1.72%) Spreadsheet
5 4 (0.40%) MS Visio
6 1 (0.10%) Acrobat
6 1 (0.10%) AutoCAD
6 1 (0.10%) Photoshop
Business Applications
1 17 (1.72%) Dynamics CRM
2 14 (1.42%) Endur
2 14 (1.42%) NEC Housing
3 13 (1.31%) NetSuite
4 11 (1.11%) Dynamics AX
4 11 (1.11%) Visualfiles
5 7 (0.71%) Shopify
6 6 (0.61%) Dynamics NAV
6 6 (0.61%) Magento
6 6 (0.61%) SAP S/4HANA
7 5 (0.51%) Fidessa
7 5 (0.51%) SAP HR
7 5 (0.51%) SAP Payroll
8 4 (0.40%) Elite 3E
9 3 (0.30%) SAP Business ByDesign
10 1 (0.10%) IBM Planning Analytics
10 1 (0.10%) Remedy ITSM
10 1 (0.10%) Sage 200
10 1 (0.10%) SAP EWM
10 1 (0.10%) SAP WM
Cloud Services
1 250 (25.28%) Microsoft 365
2 162 (16.38%) Azure
3 104 (10.52%) Entra ID
4 85 (8.59%) Power Platform
5 49 (4.95%) SaaS
6 39 (3.94%) Dynamics 365
7 25 (2.53%) AWS
8 24 (2.43%) OneDrive
9 20 (2.02%) Power Automate
10 15 (1.52%) PowerApps
11 12 (1.21%) Google Workspace
12 6 (0.61%) dbt
13 5 (0.51%) Azure Monitor
14 4 (0.40%) OCI
15 3 (0.30%) Azure DevOps
15 3 (0.30%) BigCommerce
15 3 (0.30%) Datadog
15 3 (0.30%) Mimecast
15 3 (0.30%) Oracle Service Cloud
16 2 (0.20%) PaaS
Communications & Networking
1 71 (7.18%) DNS
2 69 (6.98%) Firewall
3 65 (6.57%) DHCP
4 52 (5.26%) VPN
5 40 (4.04%) TCP/IP
6 33 (3.34%) LAN
7 29 (2.93%) WAN
8 26 (2.63%) Remote Desktop
9 25 (2.53%) Wireless
10 17 (1.72%) WebEx
11 15 (1.52%) Internet
11 15 (1.52%) Wi-Fi
12 14 (1.42%) VoIP
13 13 (1.31%) Unified Communications
14 12 (1.21%) Skype
14 12 (1.21%) WinSCP
15 11 (1.11%) SD-WAN
16 10 (1.01%) Broadband
17 9 (0.91%) MPLS
18 8 (0.81%) VLAN
Database & Business Intelligence
1 64 (6.47%) SQL Server
2 63 (6.37%) Power BI
3 25 (2.53%) Relational Database
4 19 (1.92%) Oracle Reports
5 13 (1.31%) MySQL
6 9 (0.91%) SQL Server Integration Services
7 8 (0.81%) Metabase
8 7 (0.71%) SQL Server Reporting Services
9 6 (0.61%) Data Warehouse
9 6 (0.61%) PostgreSQL
10 4 (0.40%) Oracle Database
11 3 (0.30%) Azure SQL Database
11 3 (0.30%) Crystal Reports
Development Applications
1 74 (7.48%) JIRA
2 18 (1.82%) Git
3 8 (0.81%) Visual Studio
4 7 (0.71%) Bitbucket
5 4 (0.40%) LabVIEW
6 2 (0.20%) Rational Rhapsody
General
1 472 (47.72%) Social Skills
2 165 (16.68%) Analytical Skills
3 137 (13.85%) Finance
4 100 (10.11%) Law
5 66 (6.67%) Organisational Skills
6 59 (5.97%) Manufacturing
7 57 (5.76%) Retail
8 56 (5.66%) Legal
9 51 (5.16%) Telecoms
10 29 (2.93%) Advertising
11 25 (2.53%) Marketing
12 14 (1.42%) Automotive
13 13 (1.31%) Back Office
14 12 (1.21%) Banking
15 11 (1.11%) Documentation Skills
16 9 (0.91%) Front Office
17 5 (0.51%) Presentation Skills
18 4 (0.40%) Aerospace
18 4 (0.40%) Aviation
18 4 (0.40%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 14 (1.42%) .NET
2 12 (1.21%) HTML
3 11 (1.11%) CSS
4 10 (1.01%) Middleware
5 8 (0.81%) FIX Protocol
6 6 (0.61%) REST
6 6 (0.61%) SOAP
7 5 (0.51%) LDAP
7 5 (0.51%) Lightning Web Components
7 5 (0.51%) Oracle Fusion
8 4 (0.40%) React
8 4 (0.40%) Software Packaging
9 3 (0.30%) EDI
9 3 (0.30%) XML
10 2 (0.20%) jQuery
10 2 (0.20%) JSON
11 1 (0.10%) Elastic Stack
11 1 (0.10%) MFC
Miscellaneous
1 103 (10.41%) Onboarding
2 64 (6.47%) Driving Licence
3 56 (5.66%) Management Information System
4 42 (4.25%) Video Conferencing
5 32 (3.24%) Enterprise Software
6 20 (2.02%) NHS
7 17 (1.72%) Self-Motivation
8 12 (1.21%) Data Centre
9 10 (1.01%) Analytical Mindset
9 10 (1.01%) Renewable Energy
10 9 (0.91%) EPoS
11 8 (0.81%) Client/Server
12 7 (0.71%) IoT
12 7 (0.71%) Mobile App
13 6 (0.61%) iPhone
13 6 (0.61%) Low-Code
13 6 (0.61%) Reference Data
14 5 (0.51%) FMCG
14 5 (0.51%) PKI
15 4 (0.40%) iPad
Operating Systems
1 331 (33.47%) Windows
2 93 (9.40%) Windows Server
3 79 (7.99%) Windows 10
4 41 (4.15%) Linux
4 41 (4.15%) Mac OS
5 33 (3.34%) Apple iOS
6 25 (2.53%) Android
7 17 (1.72%) Windows Server 2019
8 12 (1.21%) Unix
9 8 (0.81%) Windows Server 2016
10 6 (0.61%) Mac OS X
11 4 (0.40%) Solaris
12 2 (0.20%) Ubuntu
13 1 (0.10%) AIX
13 1 (0.10%) Windows 7
13 1 (0.10%) Windows Server 2003
13 1 (0.10%) Windows Server 2008
13 1 (0.10%) Windows Server 2012
Processes & Methodologies
1 345 (34.88%) Problem-Solving
2 267 (27.00%) Customer Service
3 215 (21.74%) ITIL
4 104 (10.52%) ITSM
5 96 (9.71%) ERP
6 95 (9.61%) Continuous Improvement
7 75 (7.58%) Change Management
8 73 (7.38%) Service Management
9 70 (7.08%) Process Improvement
10 64 (6.47%) Business Intelligence
11 45 (4.55%) Mentoring
12 44 (4.45%) CRM
13 42 (4.25%) Asset Management
13 42 (4.25%) Cybersecurity
14 39 (3.94%) Data Analysis
14 39 (3.94%) User Experience
15 38 (3.84%) Incident Management
16 37 (3.74%) Computer Science
17 34 (3.44%) Root Cause Analysis
18 29 (2.93%) Data Management
Programming Languages
1 233 (23.56%) SQL
2 35 (3.54%) PowerShell
3 31 (3.13%) T-SQL
4 29 (2.93%) Python
5 26 (2.63%) C#
6 9 (0.91%) VB.NET
7 8 (0.81%) Java
8 7 (0.71%) JavaScript
8 7 (0.71%) VB
9 6 (0.61%) VBA
10 5 (0.51%) Data Analysis Expressions
10 5 (0.51%) Kusto Query Language
11 3 (0.30%) Apex Code
11 3 (0.30%) Bash
12 2 (0.20%) Shell Script
13 1 (0.10%) Delphi
13 1 (0.10%) Pascal
13 1 (0.10%) PHP
13 1 (0.10%) R
13 1 (0.10%) VBScript
Qualifications
1 128 (12.94%) Degree
2 44 (4.45%) Security Cleared
3 36 (3.64%) Microsoft Certification
4 34 (3.44%) SC Cleared
5 30 (3.03%) A+ Certification
6 19 (1.92%) Computer Science Degree
6 19 (1.92%) Microsoft Certified Professional
7 18 (1.82%) DBS Check
8 17 (1.72%) ITIL Foundation Certificate
9 12 (1.21%) ITIL Certification
10 11 (1.11%) CCNA
10 11 (1.11%) Cisco Certification
11 9 (0.91%) Network+ Certification
12 7 (0.71%) MCSA
13 5 (0.51%) BPSS Clearance
14 4 (0.40%) DV Cleared
14 4 (0.40%) HNC
14 4 (0.40%) Master's Degree
14 4 (0.40%) MCSE
15 3 (0.30%) Azure Certification
Quality Assurance & Compliance
1 72 (7.28%) SLA
2 21 (2.12%) QA
3 14 (1.42%) ISO/IEC 27001
4 6 (0.61%) Cyber Essentials
5 5 (0.51%) Accessibility
5 5 (0.51%) GDPR
6 4 (0.40%) Data Quality
7 2 (0.20%) 21 CFR Part 11
7 2 (0.20%) Actionable Recommendations
7 2 (0.20%) GxP
8 1 (0.10%) Cyber Essentials PLUS
8 1 (0.10%) PCI DSS
System Software
1 224 (22.65%) Active Directory
2 25 (2.53%) VMware Infrastructure
3 13 (1.31%) Hyper-V
4 8 (0.81%) Virtual Desktop
5 5 (0.51%) Virtual Machines
6 1 (0.10%) BitLocker
6 1 (0.10%) Firmware
Systems Management
1 95 (9.61%) Microsoft Intune
2 17 (1.72%) SCCM
3 9 (0.91%) Grafana
4 7 (0.71%) Control-M
4 7 (0.71%) Kubernetes
4 7 (0.71%) Prometheus
5 6 (0.61%) Jamf Pro
6 5 (0.51%) WSUS
7 4 (0.40%) Autotask
8 1 (0.10%) AirWatch
8 1 (0.10%) EMC NetWorker
8 1 (0.10%) SCOM
8 1 (0.10%) Symantec Endpoint Protection
8 1 (0.10%) Terraform
Vendors
1 375 (37.92%) Microsoft
2 31 (3.13%) ServiceNow
3 29 (2.93%) Oracle
3 29 (2.93%) VMware
4 24 (2.43%) Cisco
5 20 (2.02%) SAP
6 16 (1.62%) Salesforce
7 15 (1.52%) CheckPoint
7 15 (1.52%) Meraki
7 15 (1.52%) Palo Alto
7 15 (1.52%) Polycom
8 12 (1.21%) Google
9 11 (1.11%) Northgate
10 10 (1.01%) Apple
11 9 (0.91%) Fortinet
11 9 (0.91%) Guidewire
12 8 (0.81%) Citrix
12 8 (0.81%) Sage
13 7 (0.71%) HubSpot
13 7 (0.71%) MuleSoft