Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,000 per year, according to job vacancies posted during the 6 months leading to 10 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Oct 2026
Same period 2025 Same period 2024
Rank 158 131 196
Rank change year-on-year -27 +65 -25
Permanent jobs requiring a Support Analyst 1,271 1,071 904
As % of all permanent jobs in England 1.22% 2.49% 1.39%
As % of the Job Titles category 1.32% 2.74% 1.46%
Number of salaries quoted 1,071 910 547
10th Percentile £26,250 £26,000 £25,500
25th Percentile £29,000 £28,000 £30,250
Median annual salary (50th Percentile) £34,000 £33,000 £36,000
Median % change year-on-year +3.03% -8.33% +1.41%
75th Percentile £43,750 £40,250 £47,500
90th Percentile £53,750 £53,750 £71,000
UK median annual salary £34,000 £33,000 £35,500
% change year-on-year +3.03% -7.04% -1.39%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 96,276 39,048 61,997
% of permanent jobs with a recognized job title 92.70% 90.61% 95.25%
Number of salaries quoted 67,273 23,161 35,506
10th Percentile £30,000 £28,250 £31,250
25th Percentile £41,000 £35,750 £41,250
Median annual salary (50th Percentile) £59,000 £55,000 £55,281
Median % change year-on-year +7.27% -0.51% -7.87%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £95,000
UK median annual salary £58,396 £53,688 £55,000
% change year-on-year +8.77% -2.39% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 10 October 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 10 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +5 317 £32,500 -1.89% 29
North of England +36 294 £32,125 +3.63% 33
London -59 237 £44,615 -0.86% 102
North West +68 164 £32,250 +13.16% 23
Midlands -51 155 £35,000 +16.67% 21
East of England -1 150 £30,000 +9.09% 10
Yorkshire -5 119 £34,000 +21.43% 8
South West -63 118 £31,000 -9.49% 17
East Midlands -26 106 £35,000 +18.64% 13
West Midlands -76 49 £34,500 +4.55% 8
North East -84 11 £30,000 -9.77% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 10 October 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 453 (35.64%) Microsoft
2 432 (33.99%) Problem-Solving
3 383 (30.13%) Windows
4 379 (29.82%) Microsoft 365
5 266 (20.93%) Customer Service
6 255 (20.06%) Active Directory
7 235 (18.49%) SQL
8 226 (17.78%) ITIL
9 185 (14.56%) Continuous Improvement
10 181 (14.24%) Azure
11 141 (11.09%) ITSM
12 127 (9.99%) ERP
12 127 (9.99%) Service Management
13 119 (9.36%) Entra ID
14 117 (9.21%) SharePoint
15 116 (9.13%) Windows Server
16 114 (8.97%) Microsoft Office
17 102 (8.03%) Microsoft Intune
18 88 (6.92%) Degree
19 87 (6.85%) Microsoft Exchange
20 83 (6.53%) DNS
21 76 (5.98%) DHCP
21 76 (5.98%) SaaS
22 72 (5.66%) Service Delivery
22 72 (5.66%) Windows 10
23 70 (5.51%) ServiceNow
24 67 (5.27%) TCP/IP
25 65 (5.11%) CRM
26 64 (5.04%) PowerShell
26 64 (5.04%) Process Improvement

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 117 (9.21%) SharePoint
2 87 (6.85%) Microsoft Exchange
3 21 (1.65%) IIS
4 14 (1.10%) Confluence
5 8 (0.63%) Skype for Business
6 3 (0.24%) Office Communications Server
6 3 (0.24%) SAS
7 2 (0.16%) Tomcat
8 1 (0.079%) Blackberry Enterprise Server
8 1 (0.079%) Exchange Server 2013
Applications
1 114 (8.97%) Microsoft Office
2 58 (4.56%) Microsoft Excel
3 19 (1.49%) Microsoft PowerPoint
4 2 (0.16%) Photoshop
5 1 (0.079%) Revit
5 1 (0.079%) Siemens NX
5 1 (0.079%) Windchill
Business Applications
1 17 (1.34%) iTrent
2 15 (1.18%) Dynamics CRM
3 14 (1.10%) NetSuite
3 14 (1.10%) Oracle Retail
4 11 (0.87%) Visualfiles
5 8 (0.63%) Oracle EBS
5 8 (0.63%) Oracle Financials
6 7 (0.55%) Dynamics AX
6 7 (0.55%) Fidessa
7 6 (0.47%) Infor M3
7 6 (0.47%) NEC Housing
8 5 (0.39%) SAP Business One
8 5 (0.39%) Unit4 Business World
9 4 (0.31%) Oracle Applications
9 4 (0.31%) Oracle Assets
9 4 (0.31%) Oracle EBS R12
9 4 (0.31%) Oracle Procure-to-Pay
9 4 (0.31%) Oracle Receivables
9 4 (0.31%) SAP S/4HANA
9 4 (0.31%) Shopify
Cloud Services
1 379 (29.82%) Microsoft 365
2 181 (14.24%) Azure
3 119 (9.36%) Entra ID
4 76 (5.98%) SaaS
5 63 (4.96%) Power Platform
6 62 (4.88%) Dynamics 365
7 53 (4.17%) OneDrive
8 19 (1.49%) PowerApps
9 17 (1.34%) Power Automate
10 14 (1.10%) Google Workspace
11 12 (0.94%) BigCommerce
11 12 (0.94%) Microsoft Copilot
12 11 (0.87%) Azure DevOps
13 9 (0.71%) Mimecast
14 7 (0.55%) AWS
15 6 (0.47%) Slack
16 5 (0.39%) GCP
17 4 (0.31%) OCI
18 3 (0.24%) ChatGPT
18 3 (0.24%) NetDocuments
Communications & Networking
1 83 (6.53%) DNS
2 76 (5.98%) DHCP
3 67 (5.27%) TCP/IP
4 51 (4.01%) Firewall
5 45 (3.54%) VPN
6 41 (3.23%) WAN
7 34 (2.68%) Wi-Fi
8 31 (2.44%) LAN
9 23 (1.81%) Unified Communications
10 19 (1.49%) VLAN
11 17 (1.34%) VoIP
12 13 (1.02%) Wireless
13 11 (0.87%) Broadband
13 11 (0.87%) SD-WAN
13 11 (0.87%) WebEx
14 10 (0.79%) 4G
14 10 (0.79%) FIX Connectivity
15 8 (0.63%) Skype
16 6 (0.47%) MPLS
16 6 (0.47%) Structured Cabling
Database & Business Intelligence
1 60 (4.72%) SQL Server
2 43 (3.38%) Power BI
3 21 (1.65%) Crystal Reports
4 6 (0.47%) Relational Database
4 6 (0.47%) SQL Server Reporting Services
5 4 (0.31%) Data Warehouse
5 4 (0.31%) MySQL
5 4 (0.31%) Oracle Database
5 4 (0.31%) Oracle Reports
5 4 (0.31%) Qlik Sense
5 4 (0.31%) SQL Server Integration Services
5 4 (0.31%) Tableau
6 3 (0.24%) Power Query
7 2 (0.16%) BusinessObjects
8 1 (0.079%) PostgreSQL
8 1 (0.079%) SQL Server Analysis Services
Development Applications
1 50 (3.93%) JIRA
2 4 (0.31%) Eclipse
2 4 (0.31%) Oracle Forms
2 4 (0.31%) Toad
3 2 (0.16%) Git
General
1 458 (36.03%) Social Skills
2 169 (13.30%) Finance
3 166 (13.06%) Analytical Skills
4 88 (6.92%) Organisational Skills
5 71 (5.59%) Law
6 68 (5.35%) Manufacturing
7 63 (4.96%) Retail
8 62 (4.88%) Legal
9 34 (2.68%) Banking
10 31 (2.44%) Documentation Skills
11 18 (1.42%) Advertising
12 14 (1.10%) Automotive
13 11 (0.87%) Front Office
13 11 (0.87%) Public Sector
14 10 (0.79%) Inclusion and Diversity
15 9 (0.71%) Investment Banking
15 9 (0.71%) Presentation Skills
16 8 (0.63%) Telecoms
17 7 (0.55%) Legal Technology
17 7 (0.55%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 30 (2.36%) XML
2 21 (1.65%) .NET
2 21 (1.65%) FIX Protocol
3 19 (1.49%) Web Services
4 17 (1.34%) HTML
5 14 (1.10%) CSS
5 14 (1.10%) REST
6 12 (0.94%) .NET Framework
6 12 (0.94%) SOAP
7 8 (0.63%) JSON
8 6 (0.47%) EDI
9 4 (0.31%) Oracle Fusion
9 4 (0.31%) WSDL
9 4 (0.31%) XSD
9 4 (0.31%) XSLT
10 3 (0.24%) ASP.NET Web Forms
10 3 (0.24%) WinForms
11 2 (0.16%) Elastic Stack
11 2 (0.16%) Kafka
11 2 (0.16%) Middleware
Miscellaneous
1 74 (5.82%) Onboarding
2 66 (5.19%) Driving Licence
3 34 (2.68%) Self-Motivation
4 28 (2.20%) Management Information System
5 27 (2.12%) Video Conferencing
6 18 (1.42%) Analytical Mindset
6 18 (1.42%) Enterprise Software
7 16 (1.26%) FMCG
8 15 (1.18%) Client/Server
9 13 (1.02%) iPhone
10 12 (0.94%) Mobile App
11 11 (0.87%) CMDB
12 10 (0.79%) iPad
13 9 (0.71%) Fixed Income
14 8 (0.63%) Data Structures
15 7 (0.55%) Equities
16 6 (0.47%) Hedge funds
16 6 (0.47%) Linux Command Line
16 6 (0.47%) NHS
16 6 (0.47%) Product Ownership
Operating Systems
1 383 (30.13%) Windows
2 116 (9.13%) Windows Server
3 72 (5.66%) Windows 10
4 48 (3.78%) Linux
5 19 (1.49%) Apple iOS
6 18 (1.42%) Android
7 16 (1.26%) Unix
7 16 (1.26%) Windows Server 2019
8 13 (1.02%) Mac OS
9 6 (0.47%) CentOS
9 6 (0.47%) Rocky
9 6 (0.47%) Ubuntu
10 5 (0.39%) Solaris
11 4 (0.31%) Windows Server 2016
12 1 (0.079%) Windows 7
Processes & Methodologies
1 432 (33.99%) Problem-Solving
2 266 (20.93%) Customer Service
3 226 (17.78%) ITIL
4 185 (14.56%) Continuous Improvement
5 141 (11.09%) ITSM
6 127 (9.99%) ERP
6 127 (9.99%) Service Management
7 72 (5.66%) Service Delivery
8 65 (5.11%) CRM
9 64 (5.04%) Process Improvement
10 60 (4.72%) Business Intelligence
10 60 (4.72%) Collaborative Working
10 60 (4.72%) Incident Management
11 58 (4.56%) Project Delivery
12 55 (4.33%) Change Management
13 52 (4.09%) Cybersecurity
14 51 (4.01%) Stakeholder Management
15 47 (3.70%) Customer Experience
16 46 (3.62%) User Acceptance Testing
17 40 (3.15%) Computer Science
Programming Languages
1 235 (18.49%) SQL
2 64 (5.04%) PowerShell
3 29 (2.28%) C#
4 27 (2.12%) JavaScript
5 19 (1.49%) Python
6 12 (0.94%) Java
7 11 (0.87%) Bash
8 9 (0.71%) C++
8 9 (0.71%) Ruby
9 7 (0.55%) PL/SQL
10 5 (0.39%) Perl
10 5 (0.39%) T-SQL
11 4 (0.31%) VB
11 4 (0.31%) XPath
12 3 (0.24%) PHP
13 2 (0.16%) Google Apps Script
13 2 (0.16%) Tcl
13 2 (0.16%) VBA
14 1 (0.079%) R
14 1 (0.079%) VB.NET
Qualifications
1 88 (6.92%) Degree
2 63 (4.96%) A+ Certification
3 37 (2.91%) Microsoft Certification
3 37 (2.91%) Security Cleared
4 17 (1.34%) Computer Science Degree
5 15 (1.18%) SC Cleared
6 14 (1.10%) Network+ Certification
7 13 (1.02%) BPSS Clearance
8 10 (0.79%) DBS Check
8 10 (0.79%) ITIL Certification
9 8 (0.63%) ITIL Foundation Certificate
9 8 (0.63%) Microsoft Certified Professional
10 7 (0.55%) CCNA
10 7 (0.55%) Cisco Certification
11 4 (0.31%) MCSA
11 4 (0.31%) MCSE
12 3 (0.24%) Azure Certification
12 3 (0.24%) MBCS
Quality Assurance & Compliance
1 45 (3.54%) SLA
2 20 (1.57%) ISO/IEC 27001
3 13 (1.02%) Data Quality
4 12 (0.94%) GDPR
5 9 (0.71%) Cyber Essentials
6 8 (0.63%) QA
7 4 (0.31%) Accessibility
8 2 (0.16%) PCI DSS
9 1 (0.079%) Cyber Essentials PLUS
System Software
1 255 (20.06%) Active Directory
2 27 (2.12%) Hyper-V
2 27 (2.12%) VMware Infrastructure
3 12 (0.94%) Firmware
4 11 (0.87%) Virtual Desktop
5 3 (0.24%) Microsoft Virtual Server
5 3 (0.24%) Virtual Servers
6 2 (0.16%) vSphere
6 2 (0.16%) XenApp
Systems Management
1 102 (8.03%) Microsoft Intune
2 7 (0.55%) Jamf Pro
3 5 (0.39%) Kibana
3 5 (0.39%) SCCM
3 5 (0.39%) Systems Management Server (SMS)
4 2 (0.16%) Grafana
5 1 (0.079%) Autotask
5 1 (0.079%) Cisco CUCM
5 1 (0.079%) Failover Clustering
5 1 (0.079%) FortiGate
5 1 (0.079%) Microsoft Clustering
Vendors
1 453 (35.64%) Microsoft
2 70 (5.51%) ServiceNow
3 54 (4.25%) Oracle
4 38 (2.99%) SAP
5 34 (2.68%) VMware
6 33 (2.60%) Cisco
7 18 (1.42%) Apple
7 18 (1.42%) iManage
8 15 (1.18%) Salesforce
9 14 (1.10%) Citrix
9 14 (1.10%) Google
9 14 (1.10%) Sage
10 12 (0.94%) Epicor
10 12 (0.94%) IBM
10 12 (0.94%) Meraki
11 11 (0.87%) IFS
12 10 (0.79%) IBM Sterling
12 10 (0.79%) Polycom
12 10 (0.79%) Starlink
13 9 (0.71%) SunGard