Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,828 per year, according to job vacancies posted during the 6 months leading to 15 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Apr 2026
Same period 2025 Same period 2024
Rank 145 152 172
Rank change year-on-year +7 +20 +90
Permanent jobs requiring a Support Analyst 1,064 750 1,344
As % of all permanent jobs in England 1.40% 2.04% 1.65%
As % of the Job Titles category 1.52% 2.28% 1.75%
Number of salaries quoted 825 621 1,116
10th Percentile £26,250 £24,500 £24,000
25th Percentile £30,000 £29,000 £27,500
Median annual salary (50th Percentile) £34,828 £38,500 £35,640
Median % change year-on-year -9.54% +8.02% +6.39%
75th Percentile £43,000 £50,000 £47,500
90th Percentile £50,000 £67,500 £57,500
UK median annual salary £35,000 £38,915 £36,000
% change year-on-year -10.06% +8.10% +9.09%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 70,166 32,905 76,780
% of permanent jobs with a recognized job title 92.55% 89.49% 94.44%
Number of salaries quoted 45,949 21,226 59,150
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,250
Median annual salary (50th Percentile) £55,000 £60,000 £54,500
Median % change year-on-year -8.33% +10.09% -9.17%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £60,000 £54,000
% change year-on-year -8.33% +11.11% -10.00%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 15 April 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 15 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +63 296 £33,000 -5.71% 39
London -33 241 £42,500 -15.00% 21
Midlands +35 181 £34,000 +19.30% 24
North of England -54 158 £34,000 +15.25% 20
West Midlands +44 120 £35,000 +16.67% 11
South West -5 111 £32,500 +3.17% 16
Yorkshire -48 86 £30,000 +5.26% 8
East of England -12 76 £30,000 -7.69% 15
North West -15 69 £35,000 +5.66% 10
East Midlands -20 61 £30,000 +15.38% 13
North East -41 3 £47,500 +90.00% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 15 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 358 (33.65%) Microsoft
2 328 (30.83%) Windows
3 288 (27.07%) Problem-Solving
4 274 (25.75%) Microsoft 365
5 226 (21.24%) SQL
6 218 (20.49%) Active Directory
7 197 (18.52%) ITIL
8 177 (16.64%) Customer Service
9 165 (15.51%) Azure
10 140 (13.16%) ERP
11 134 (12.59%) Continuous Improvement
12 123 (11.56%) Microsoft Office
13 120 (11.28%) Degree
14 118 (11.09%) ITSM
15 94 (8.83%) Entra ID
16 89 (8.36%) Windows 10
17 83 (7.80%) Microsoft Excel
18 80 (7.52%) Power Platform
19 78 (7.33%) Microsoft Exchange
19 78 (7.33%) Windows Server
20 76 (7.14%) Change Management
20 76 (7.14%) SQL Server
21 73 (6.86%) Process Improvement
21 73 (6.86%) SharePoint
22 72 (6.77%) Business Intelligence
23 71 (6.67%) Service Management
24 69 (6.48%) JIRA
25 65 (6.11%) Microsoft Intune
26 62 (5.83%) DNS
26 62 (5.83%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 78 (7.33%) Microsoft Exchange
2 73 (6.86%) SharePoint
3 14 (1.32%) IIS
4 12 (1.13%) Confluence
5 10 (0.94%) Skype for Business
6 5 (0.47%) CMS
7 2 (0.19%) Tomcat
8 1 (0.094%) Appian
8 1 (0.094%) Moodle
8 1 (0.094%) Umbraco
Applications
1 123 (11.56%) Microsoft Office
2 83 (7.80%) Microsoft Excel
3 32 (3.01%) Microsoft PowerPoint
4 6 (0.56%) Spreadsheet
5 3 (0.28%) Photoshop
6 1 (0.094%) Acrobat
6 1 (0.094%) MS Visio
Business Applications
1 19 (1.79%) Dynamics CRM
2 15 (1.41%) NEC Housing
3 14 (1.32%) Endur
4 12 (1.13%) Dynamics AX
5 11 (1.03%) Visualfiles
6 10 (0.94%) NetSuite
7 9 (0.85%) Magento
7 9 (0.85%) Shopify
8 8 (0.75%) Dynamics NAV
8 8 (0.75%) Elite 3E
8 8 (0.75%) Unit4 Business World
9 6 (0.56%) SAP HR
9 6 (0.56%) SAP Payroll
9 6 (0.56%) SAP S/4HANA
10 4 (0.38%) Dynamics GP
10 4 (0.38%) Exchequer
10 4 (0.38%) Fidessa
10 4 (0.38%) Primavera
11 3 (0.28%) SAP Business ByDesign
12 2 (0.19%) Oracle Payables
Cloud Services
1 274 (25.75%) Microsoft 365
2 165 (15.51%) Azure
3 94 (8.83%) Entra ID
4 80 (7.52%) Power Platform
5 45 (4.23%) SaaS
6 41 (3.85%) Dynamics 365
7 33 (3.10%) OneDrive
8 24 (2.26%) AWS
9 23 (2.16%) Power Automate
10 17 (1.60%) Google Workspace
11 12 (1.13%) dbt
11 12 (1.13%) PaaS
12 11 (1.03%) IaaS
12 11 (1.03%) PowerApps
13 9 (0.85%) ClickUp
14 8 (0.75%) Boomi
14 8 (0.75%) iPaaS
14 8 (0.75%) Workato
15 7 (0.66%) Azure DevOps
16 6 (0.56%) OCI
Communications & Networking
1 62 (5.83%) DNS
2 60 (5.64%) DHCP
3 46 (4.32%) VPN
4 41 (3.85%) Firewall
5 34 (3.20%) TCP/IP
6 25 (2.35%) WAN
7 21 (1.97%) Wi-Fi
8 18 (1.69%) LAN
9 16 (1.50%) Remote Desktop
9 16 (1.50%) VLAN
9 16 (1.50%) VoIP
10 15 (1.41%) Wireless
11 12 (1.13%) Broadband
11 12 (1.13%) WinSCP
12 11 (1.03%) WebEx
13 10 (0.94%) Skype
13 10 (0.94%) Unified Communications
14 9 (0.85%) 4G
15 7 (0.66%) SD-WAN
16 6 (0.56%) Network Security
Database & Business Intelligence
1 76 (7.14%) SQL Server
2 62 (5.83%) Power BI
3 28 (2.63%) Relational Database
4 16 (1.50%) SQL Server Integration Services
5 15 (1.41%) Metabase
5 15 (1.41%) Oracle Reports
6 12 (1.13%) Data Warehouse
7 11 (1.03%) SQL Server Reporting Services
8 9 (0.85%) Crystal Reports
9 8 (0.75%) PostgreSQL
10 6 (0.56%) BusinessObjects
10 6 (0.56%) Power Query
11 4 (0.38%) DB2
12 3 (0.28%) Azure SQL Database
12 3 (0.28%) MySQL
13 1 (0.094%) Oracle Database
Development Applications
1 69 (6.48%) JIRA
2 15 (1.41%) Visual Studio
3 13 (1.22%) Git
4 4 (0.38%) LabVIEW
5 2 (0.19%) Bitbucket
5 2 (0.19%) Rational Rhapsody
6 1 (0.094%) SQL Server Management Studio (SSMS)
General
1 364 (34.21%) Social Skills
2 171 (16.07%) Finance
3 164 (15.41%) Analytical Skills
4 70 (6.58%) Legal
5 67 (6.30%) Manufacturing
6 65 (6.11%) Law
7 59 (5.55%) Retail
8 49 (4.61%) Organisational Skills
9 41 (3.85%) Telecoms
10 35 (3.29%) Documentation Skills
11 19 (1.79%) Advertising
12 17 (1.60%) Banking
13 14 (1.32%) Automotive
14 12 (1.13%) Marketing
15 9 (0.85%) Back Office
15 9 (0.85%) Local Government
16 7 (0.66%) Social Housing
17 6 (0.56%) Public Sector
18 5 (0.47%) Agriculture
18 5 (0.47%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 18 (1.69%) .NET
2 16 (1.50%) Middleware
3 10 (0.94%) REST
3 10 (0.94%) Web Services
4 8 (0.75%) CSS
4 8 (0.75%) HTML
4 8 (0.75%) SOAP
5 7 (0.66%) FIX Protocol
6 4 (0.38%) Oracle Fusion
7 3 (0.28%) EDI
7 3 (0.28%) Elastic Stack
7 3 (0.28%) JSON
8 2 (0.19%) 802.1X
8 2 (0.19%) Kafka
8 2 (0.19%) Software Packaging
9 1 (0.094%) MFC
9 1 (0.094%) SAP CAF
9 1 (0.094%) XML
Miscellaneous
1 87 (8.18%) Onboarding
2 60 (5.64%) Driving Licence
3 41 (3.85%) Video Conferencing
4 36 (3.38%) Management Information System
5 21 (1.97%) Enterprise Software
6 18 (1.69%) Analytical Mindset
6 18 (1.69%) NHS
7 16 (1.50%) Self-Motivation
8 15 (1.41%) Renewable Energy
9 12 (1.13%) Client/Server
10 11 (1.03%) Low-Code
11 8 (0.75%) EPoS
11 8 (0.75%) Mobile App
12 7 (0.66%) Hybrid Cloud
12 7 (0.66%) IoT
13 6 (0.56%) iPhone
13 6 (0.56%) Reference Data
14 5 (0.47%) Data Protection Act
14 5 (0.47%) Housing Association
15 4 (0.38%) Legacy Applications
Operating Systems
1 328 (30.83%) Windows
2 89 (8.36%) Windows 10
3 78 (7.33%) Windows Server
4 38 (3.57%) Linux
5 36 (3.38%) Android
6 25 (2.35%) Apple iOS
7 22 (2.07%) Mac OS
8 8 (0.75%) Unix
9 3 (0.28%) Windows Server 2016
9 3 (0.28%) Windows Server 2019
10 2 (0.19%) Solaris
10 2 (0.19%) Ubuntu
10 2 (0.19%) Windows Server 2012
11 1 (0.094%) AIX
11 1 (0.094%) Windows 7
11 1 (0.094%) Windows Server 2003
11 1 (0.094%) Windows Server 2008
Processes & Methodologies
1 288 (27.07%) Problem-Solving
2 197 (18.52%) ITIL
3 177 (16.64%) Customer Service
4 140 (13.16%) ERP
5 134 (12.59%) Continuous Improvement
6 118 (11.09%) ITSM
7 76 (7.14%) Change Management
8 73 (6.86%) Process Improvement
9 72 (6.77%) Business Intelligence
10 71 (6.67%) Service Management
11 50 (4.70%) CRM
12 46 (4.32%) Cybersecurity
13 43 (4.04%) Data Analysis
14 40 (3.76%) Service Delivery
15 39 (3.67%) Data Management
16 33 (3.10%) Computer Science
16 33 (3.10%) Root Cause Analysis
17 31 (2.91%) Incident Management
17 31 (2.91%) Logistics
18 30 (2.82%) User Acceptance Testing
Programming Languages
1 226 (21.24%) SQL
2 34 (3.20%) PowerShell
3 25 (2.35%) Python
3 25 (2.35%) T-SQL
4 22 (2.07%) C#
5 13 (1.22%) VB.NET
6 11 (1.03%) JavaScript
7 6 (0.56%) PHP
7 6 (0.56%) VBA
8 5 (0.47%) Data Analysis Expressions
8 5 (0.47%) Kusto Query Language
8 5 (0.47%) PL/SQL
9 4 (0.38%) Delphi
9 4 (0.38%) Pascal
10 3 (0.28%) Apex Code
10 3 (0.28%) Bash
11 2 (0.19%) Java
11 2 (0.19%) VB
12 1 (0.094%) R
12 1 (0.094%) VBScript
Qualifications
1 120 (11.28%) Degree
2 42 (3.95%) Security Cleared
3 35 (3.29%) A+ Certification
4 29 (2.73%) Microsoft Certification
5 24 (2.26%) SC Cleared
6 15 (1.41%) Microsoft Certified Professional
7 10 (0.94%) Computer Science Degree
8 9 (0.85%) DBS Check
8 9 (0.85%) HNC
8 9 (0.85%) ITIL Foundation Certificate
9 8 (0.75%) DV Cleared
10 5 (0.47%) CCNA
10 5 (0.47%) Cisco Certification
10 5 (0.47%) ITIL Certification
10 5 (0.47%) MCSA
11 4 (0.38%) Master's Degree
11 4 (0.38%) MCSE
11 4 (0.38%) Network+ Certification
12 3 (0.28%) BPSS Clearance
12 3 (0.28%) CTC Cleared
Quality Assurance & Compliance
1 59 (5.55%) SLA
2 18 (1.69%) QA
3 12 (1.13%) ISO/IEC 27001
4 10 (0.94%) Cyber Essentials
5 9 (0.85%) Data Quality
6 6 (0.56%) Cyber Essentials PLUS
7 4 (0.38%) Accessibility
7 4 (0.38%) Actionable Recommendations
8 3 (0.28%) GDPR
9 1 (0.094%) DICOM
9 1 (0.094%) PMO
System Software
1 218 (20.49%) Active Directory
2 21 (1.97%) VMware Infrastructure
3 13 (1.22%) Hyper-V
4 5 (0.47%) XenApp
5 4 (0.38%) Virtual Machines
6 3 (0.28%) BitLocker
6 3 (0.28%) Docker
6 3 (0.28%) Virtual Desktop
7 1 (0.094%) vSphere
Systems Management
1 65 (6.11%) Microsoft Intune
2 26 (2.44%) SCCM
3 7 (0.66%) Single Sign-On
4 4 (0.38%) Grafana
5 2 (0.19%) Control-M
5 2 (0.19%) Jamf Pro
5 2 (0.19%) Kibana
5 2 (0.19%) Kubernetes
5 2 (0.19%) Prometheus
6 1 (0.094%) AirWatch
6 1 (0.094%) EMC NetWorker
6 1 (0.094%) Symantec Endpoint Protection
6 1 (0.094%) Terraform
Vendors
1 358 (33.65%) Microsoft
2 49 (4.61%) ServiceNow
3 30 (2.82%) VMware
4 26 (2.44%) Oracle
5 20 (1.88%) Google
6 19 (1.79%) SAP
7 14 (1.32%) Apple
8 12 (1.13%) Citrix
9 11 (1.03%) ConnectWise
9 11 (1.03%) HubSpot
9 11 (1.03%) iManage
9 11 (1.03%) Northgate
9 11 (1.03%) Salesforce
10 10 (0.94%) Cisco
11 9 (0.85%) CheckPoint
11 9 (0.85%) Palo Alto
11 9 (0.85%) Starlink
12 8 (0.75%) Intapp
12 8 (0.75%) Sage
12 8 (0.75%) WooCommerce