Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 30 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
30 Nov 2025
Same period 2024 Same period 2023
Rank 119 188 161
Rank change year-on-year +69 -27 +65
Permanent jobs requiring a Support Analyst 1,023 858 936
As % of all permanent jobs in England 2.18% 1.46% 2.05%
As % of the Job Titles category 2.40% 1.55% 2.16%
Number of salaries quoted 836 512 841
10th Percentile £26,000 £26,250 £23,500
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,500 £39,000 £36,000
Median % change year-on-year -14.10% +8.33% +5.88%
75th Percentile £41,264 £50,000 £45,500
90th Percentile £54,375 £75,000 £63,750
UK median annual salary £34,000 £37,500 £36,500
% change year-on-year -9.33% +2.74% +7.35%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 42,617 55,189 43,365
% of permanent jobs with a recognized job title 90.67% 94.12% 95.20%
Number of salaries quoted 27,464 30,846 33,811
10th Percentile £28,250 £32,500 £32,000
25th Percentile £36,250 £42,500 £43,746
Median annual salary (50th Percentile) £55,000 £58,000 £60,000
Median % change year-on-year -5.17% -3.33% -
75th Percentile £75,000 £77,500 £80,000
90th Percentile £95,000 £95,000 £100,000
UK median annual salary £54,855 £57,500 £60,000
% change year-on-year -4.60% -4.17% -

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 30 November 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 30 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +19 263 £45,000 -4.26% 36
South East +78 241 £33,500 -2.55% 45
Midlands +85 173 £31,000 -7.46% 22
North of England +73 151 £31,000 -11.43% 18
South West +42 107 £35,000 +8.53% 10
East Midlands +74 102 £29,500 -9.23% 6
East of England +76 86 £27,500 -21.43% 9
Yorkshire +52 78 £27,500 -26.67% 9
West Midlands +58 71 £34,500 -0.36% 15
North West +15 48 £33,000 +1.15% 6
North East - 25 £31,500 - 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 30 November 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 464 (45.36%) Microsoft
2 409 (39.98%) Problem-Solving
3 404 (39.49%) Windows
4 323 (31.57%) Customer Service
5 298 (29.13%) Microsoft 365
6 282 (27.57%) Active Directory
7 263 (25.71%) SQL
8 232 (22.68%) ITIL
9 201 (19.65%) Azure
10 171 (16.72%) Microsoft Office
11 148 (14.47%) Degree
12 123 (12.02%) Windows Server
13 120 (11.73%) Microsoft Excel
14 113 (11.05%) Entra ID
14 113 (11.05%) Microsoft Intune
15 100 (9.78%) Continuous Improvement
16 98 (9.58%) DNS
16 98 (9.58%) Power Platform
17 95 (9.29%) SLA
18 94 (9.19%) Firewall
18 94 (9.19%) Windows 10
19 91 (8.90%) ITSM
20 90 (8.80%) DHCP
20 90 (8.80%) ERP
21 88 (8.60%) Microsoft Exchange
22 79 (7.72%) LAN
23 78 (7.62%) SQL Server
24 75 (7.33%) SharePoint
25 74 (7.23%) Service Management
26 72 (7.04%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 88 (8.60%) Microsoft Exchange
2 75 (7.33%) SharePoint
3 19 (1.86%) IIS
4 18 (1.76%) Confluence
5 12 (1.17%) Skype for Business
6 1 (0.098%) Appian
6 1 (0.098%) CMS
6 1 (0.098%) Moodle
6 1 (0.098%) Office Communications Server
6 1 (0.098%) Tomcat
6 1 (0.098%) Umbraco
Applications
1 171 (16.72%) Microsoft Office
2 120 (11.73%) Microsoft Excel
3 47 (4.59%) Microsoft PowerPoint
4 21 (2.05%) Spreadsheet
5 4 (0.39%) MS Visio
6 1 (0.098%) Acrobat
6 1 (0.098%) Adobe Creative Suite
6 1 (0.098%) AutoCAD
6 1 (0.098%) Photoshop
Business Applications
1 19 (1.86%) NetSuite
2 16 (1.56%) Dynamics CRM
3 12 (1.17%) Visualfiles
4 9 (0.88%) Endur
4 9 (0.88%) SAP HR
4 9 (0.88%) SAP Payroll
4 9 (0.88%) SAP S/4HANA
5 7 (0.68%) PeopleSoft Financials
6 6 (0.59%) SAP HCM
7 5 (0.49%) Dynamics NAV
7 5 (0.49%) Fidessa
7 5 (0.49%) SAP Business One
8 4 (0.39%) Elite 3E
8 4 (0.39%) Exchequer
8 4 (0.39%) Remedy ITSM
9 3 (0.29%) SAP EWM
9 3 (0.29%) SAP WM
10 2 (0.20%) Dynamics AX
10 2 (0.20%) Sage 1000
11 1 (0.098%) Shopify
Cloud Services
1 298 (29.13%) Microsoft 365
2 201 (19.65%) Azure
3 113 (11.05%) Entra ID
4 98 (9.58%) Power Platform
5 44 (4.30%) SaaS
6 43 (4.20%) Dynamics 365
7 28 (2.74%) AWS
8 26 (2.54%) OneDrive
9 20 (1.96%) Power Automate
10 19 (1.86%) PowerApps
11 6 (0.59%) OCI
11 6 (0.59%) SuccessFactors
12 5 (0.49%) Google Workspace
13 4 (0.39%) Azure Monitor
13 4 (0.39%) dbt
14 2 (0.20%) BigCommerce
14 2 (0.20%) Mimecast
15 1 (0.098%) Amazon CloudWatch
15 1 (0.098%) GCP
15 1 (0.098%) IaaS
Communications & Networking
1 98 (9.58%) DNS
2 94 (9.19%) Firewall
3 90 (8.80%) DHCP
4 79 (7.72%) LAN
5 71 (6.94%) VPN
6 63 (6.16%) WAN
7 45 (4.40%) TCP/IP
8 39 (3.81%) Remote Desktop
9 28 (2.74%) Wireless
10 25 (2.44%) Internet
10 25 (2.44%) VoIP
11 22 (2.15%) Wi-Fi
12 21 (2.05%) WebEx
13 16 (1.56%) Kerberos
14 15 (1.47%) Unified Communications
15 13 (1.27%) SD-WAN
15 13 (1.27%) Skype
16 12 (1.17%) MPLS
16 12 (1.17%) VLAN
17 11 (1.08%) Broadband
Database & Business Intelligence
1 78 (7.62%) SQL Server
2 72 (7.04%) Power BI
3 23 (2.25%) Oracle Reports
4 22 (2.15%) MySQL
5 18 (1.76%) Relational Database
6 12 (1.17%) SQL Server Reporting Services
7 9 (0.88%) Crystal Reports
8 6 (0.59%) Oracle Database
9 5 (0.49%) PostgreSQL
9 5 (0.49%) SQL Server Integration Services
10 4 (0.39%) BusinessObjects
10 4 (0.39%) Data Warehouse
10 4 (0.39%) EDRMS
10 4 (0.39%) Geospatial Data
10 4 (0.39%) GIS
10 4 (0.39%) Metabase
11 1 (0.098%) Amazon RDS
Development Applications
1 69 (6.74%) JIRA
2 7 (0.68%) Bitbucket
2 7 (0.68%) Git
3 4 (0.39%) Visual Studio
General
1 557 (54.45%) Social Skills
2 167 (16.32%) Analytical Skills
3 145 (14.17%) Finance
4 132 (12.90%) Law
5 79 (7.72%) Organisational Skills
6 64 (6.26%) Legal
7 56 (5.47%) Manufacturing
8 53 (5.18%) Retail
9 43 (4.20%) Marketing
10 42 (4.11%) Telecoms
11 30 (2.93%) Advertising
12 16 (1.56%) Front Office
13 15 (1.47%) Automotive
13 15 (1.47%) Police
14 13 (1.27%) Pharmaceutical
15 11 (1.08%) Back Office
15 11 (1.08%) Inclusion and Diversity
16 9 (0.88%) Banking
16 9 (0.88%) Documentation Skills
17 6 (0.59%) Billing
Libraries, Frameworks & Software Standards
1 19 (1.86%) Oracle Fusion
2 18 (1.76%) HTML
2 18 (1.76%) LDAP
3 13 (1.27%) CSS
4 11 (1.08%) FIX Protocol
5 10 (0.98%) .NET
6 9 (0.88%) EDI
7 7 (0.68%) XML
8 6 (0.59%) SAP Fiori
9 5 (0.49%) JSON
9 5 (0.49%) Lightning Web Components
9 5 (0.49%) Software Packaging
10 4 (0.39%) React
10 4 (0.39%) REST
10 4 (0.39%) SOAP
10 4 (0.39%) Web Services
11 3 (0.29%) Middleware
12 2 (0.20%) ASP.NET
12 2 (0.20%) jQuery
13 1 (0.098%) .NET Framework
Miscellaneous
1 107 (10.46%) Onboarding
2 68 (6.65%) Management Information System
3 64 (6.26%) Driving Licence
4 39 (3.81%) Video Conferencing
5 36 (3.52%) Enterprise Software
6 21 (2.05%) Self-Motivation
7 16 (1.56%) PKI
8 14 (1.37%) Data Centre
9 13 (1.27%) Analytical Mindset
10 12 (1.17%) iPhone
10 12 (1.17%) NHS
11 10 (0.98%) Client/Server
12 9 (0.88%) iSeries
12 9 (0.88%) Smartphone
13 8 (0.78%) iPad
14 7 (0.68%) Data Structures
14 7 (0.68%) EPoS
14 7 (0.68%) Handset
15 6 (0.59%) FMCG
15 6 (0.59%) Mobile App
Operating Systems
1 404 (39.49%) Windows
2 123 (12.02%) Windows Server
3 94 (9.19%) Windows 10
4 62 (6.06%) Mac OS
5 38 (3.71%) Linux
6 36 (3.52%) Windows Server 2019
7 31 (3.03%) Apple iOS
8 25 (2.44%) Android
9 20 (1.96%) Windows Server 2016
10 18 (1.76%) Unix
11 6 (0.59%) Mac OS X
11 6 (0.59%) Windows 7
12 4 (0.39%) Solaris
13 2 (0.20%) Ubuntu
14 1 (0.098%) AIX
14 1 (0.098%) Windows Server 2003
14 1 (0.098%) Windows Server 2008
14 1 (0.098%) Windows Server 2012
Processes & Methodologies
1 409 (39.98%) Problem-Solving
2 323 (31.57%) Customer Service
3 232 (22.68%) ITIL
4 100 (9.78%) Continuous Improvement
5 91 (8.90%) ITSM
6 90 (8.80%) ERP
7 74 (7.23%) Service Management
8 68 (6.65%) Business Intelligence
9 66 (6.45%) Incident Management
10 63 (6.16%) Change Management
10 63 (6.16%) Process Improvement
11 58 (5.67%) Cybersecurity
12 53 (5.18%) CRM
13 52 (5.08%) Mentoring
14 51 (4.99%) Data Analysis
15 44 (4.30%) Logistics
16 43 (4.20%) Problem Management
17 40 (3.91%) Patch Management
18 39 (3.81%) Asset Management
19 38 (3.71%) Computer Science
Programming Languages
1 263 (25.71%) SQL
2 38 (3.71%) PowerShell
3 36 (3.52%) C#
4 35 (3.42%) Python
5 21 (2.05%) T-SQL
6 20 (1.96%) JavaScript
7 18 (1.76%) VB
8 9 (0.88%) VB.NET
9 8 (0.78%) Java
9 8 (0.78%) VBA
10 7 (0.68%) Bash
11 6 (0.59%) ABAP
12 5 (0.49%) Data Analysis Expressions
12 5 (0.49%) Kusto Query Language
13 3 (0.29%) Apex Code
14 2 (0.20%) Shell Script
15 1 (0.098%) Bicep
15 1 (0.098%) VBScript
Qualifications
1 148 (14.47%) Degree
2 56 (5.47%) Security Cleared
3 53 (5.18%) Microsoft Certification
3 53 (5.18%) SC Cleared
4 29 (2.83%) ITIL Foundation Certificate
5 28 (2.74%) MCP
6 27 (2.64%) A+ Certification
7 26 (2.54%) DBS Check
8 22 (2.15%) Computer Science Degree
9 18 (1.76%) CCNA
9 18 (1.76%) Cisco Certification
10 17 (1.66%) ITIL Certification
11 13 (1.27%) Network+ Certification
12 12 (1.17%) BPSS Clearance
13 6 (0.59%) MCSA
14 5 (0.49%) MCTS
15 4 (0.39%) Master's Degree
16 3 (0.29%) Azure Certification
16 3 (0.29%) CTC Cleared
17 2 (0.20%) MCSE
Quality Assurance & Compliance
1 95 (9.29%) SLA
2 17 (1.66%) QA
3 15 (1.47%) Cyber Essentials
4 14 (1.37%) GDPR
5 13 (1.27%) Data Quality
6 12 (1.17%) ISO/IEC 27001
7 9 (0.88%) Accessibility
8 5 (0.49%) 21 CFR Part 11
8 5 (0.49%) Cyber Essentials PLUS
8 5 (0.49%) GxP
9 1 (0.098%) PCI DSS
System Software
1 282 (27.57%) Active Directory
2 27 (2.64%) VMware Infrastructure
3 18 (1.76%) Hyper-V
4 14 (1.37%) Virtual Desktop
5 8 (0.78%) BitLocker
5 8 (0.78%) Firmware
6 5 (0.49%) Virtual Machines
7 2 (0.20%) Virtual Servers
8 1 (0.098%) Terminal Server
8 1 (0.098%) XenApp
Systems Management
1 113 (11.05%) Microsoft Intune
2 20 (1.96%) SCCM
3 16 (1.56%) WSUS
4 13 (1.27%) Grafana
5 11 (1.08%) Autotask
5 11 (1.08%) Jamf Pro
6 7 (0.68%) Control-M
6 7 (0.68%) Kubernetes
6 7 (0.68%) Prometheus
7 1 (0.098%) AirWatch
7 1 (0.098%) EMC NetWorker
7 1 (0.098%) SCOM
7 1 (0.098%) Symantec Endpoint Protection
7 1 (0.098%) Terraform
Vendors
1 464 (45.36%) Microsoft
2 37 (3.62%) Oracle
3 36 (3.52%) Cisco
4 29 (2.83%) SAP
5 27 (2.64%) VMware
6 26 (2.54%) Meraki
7 25 (2.44%) Apple
8 21 (2.05%) ServiceNow
9 19 (1.86%) Citrix
9 19 (1.86%) Polycom
9 19 (1.86%) Salesforce
10 16 (1.56%) Intapp
11 14 (1.37%) HP
12 13 (1.27%) Guidewire
13 12 (1.17%) Fortinet
14 11 (1.08%) Sage
15 10 (0.98%) CheckPoint
15 10 (0.98%) Palo Alto
16 9 (0.88%) Google
17 8 (0.78%) MobileIron