Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 7 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 Jan 2026
Same period 2025 Same period 2024
Rank 118 211 150
Rank change year-on-year +93 -61 +83
Permanent jobs requiring a Support Analyst 992 729 983
As % of all permanent jobs in England 1.89% 1.49% 2.07%
As % of the Job Titles category 2.08% 1.61% 2.18%
Number of salaries quoted 794 439 863
10th Percentile £26,000 £26,475 £24,000
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,500 £40,000 £36,250
Median % change year-on-year -16.25% +10.34% +3.57%
75th Percentile £41,000 £52,500 £47,500
90th Percentile £53,750 £67,500 £62,250
UK median annual salary £34,000 £40,000 £37,500
% change year-on-year -15.00% +6.67% +7.14%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 47,734 45,224 45,133
% of permanent jobs with a recognized job title 90.77% 92.74% 95.10%
Number of salaries quoted 30,054 23,853 35,288
10th Percentile £28,697 £33,250 £31,250
25th Percentile £36,750 £45,000 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -2.04%
75th Percentile £75,000 £79,000 £78,750
90th Percentile £95,000 £97,500 £97,500
UK median annual salary £55,000 £60,000 £58,000
% change year-on-year -8.33% +3.45% -3.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 7 January 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 7 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +7 253 £43,750 -12.50% 17
South East +81 249 £32,750 -6.43% 24
Midlands +73 162 £30,000 -13.04% 13
North of England +41 149 £31,000 -5.34% 21
South West +54 102 £33,500 +4.69% 5
East Midlands +52 82 £29,500 -13.87% 3
West Midlands +45 80 £35,000 +1.09% 10
Yorkshire +26 78 £26,250 -28.08% 11
East of England +60 75 £27,750 -20.71% 8
North West +6 52 £33,750 +7.14% 10
North East +23 19 £31,500 -18.90%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 7 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 408 (41.13%) Microsoft
2 356 (35.89%) Problem-Solving
3 354 (35.69%) Windows
4 286 (28.83%) Customer Service
5 261 (26.31%) Microsoft 365
6 249 (25.10%) SQL
7 245 (24.70%) Active Directory
8 232 (23.39%) ITIL
9 174 (17.54%) Azure
10 157 (15.83%) Microsoft Office
11 128 (12.90%) Degree
12 108 (10.89%) Windows Server
13 106 (10.69%) Entra ID
14 102 (10.28%) Microsoft Excel
15 99 (9.98%) Microsoft Intune
16 94 (9.48%) Continuous Improvement
17 92 (9.27%) ERP
18 91 (9.17%) ITSM
19 87 (8.77%) Power Platform
20 83 (8.37%) Windows 10
21 82 (8.27%) DNS
21 82 (8.27%) Firewall
22 79 (7.96%) Service Management
23 78 (7.86%) DHCP
24 73 (7.36%) SLA
25 71 (7.16%) Microsoft Exchange
26 70 (7.06%) SQL Server
27 67 (6.75%) Change Management
28 64 (6.45%) JIRA
28 64 (6.45%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 71 (7.16%) Microsoft Exchange
2 55 (5.54%) SharePoint
3 17 (1.71%) Confluence
4 14 (1.41%) IIS
5 13 (1.31%) Skype for Business
6 1 (0.10%) Appian
6 1 (0.10%) Moodle
6 1 (0.10%) Tomcat
6 1 (0.10%) Umbraco
Applications
1 157 (15.83%) Microsoft Office
2 102 (10.28%) Microsoft Excel
3 46 (4.64%) Microsoft PowerPoint
4 21 (2.12%) Spreadsheet
5 4 (0.40%) MS Visio
6 1 (0.10%) Acrobat
6 1 (0.10%) AutoCAD
6 1 (0.10%) Photoshop
Business Applications
1 17 (1.71%) Dynamics CRM
2 14 (1.41%) NetSuite
3 12 (1.21%) Endur
3 12 (1.21%) Visualfiles
4 9 (0.91%) Dynamics AX
4 9 (0.91%) NEC Housing
5 7 (0.71%) SAP S/4HANA
6 6 (0.60%) Fidessa
7 5 (0.50%) Dynamics NAV
7 5 (0.50%) SAP HR
7 5 (0.50%) SAP Payroll
7 5 (0.50%) Shopify
8 4 (0.40%) Elite 3E
8 4 (0.40%) Magento
9 3 (0.30%) PeopleSoft Financials
9 3 (0.30%) Remedy ITSM
10 2 (0.20%) SAP Business One
10 2 (0.20%) SAP HCM
11 1 (0.10%) IBM Planning Analytics
11 1 (0.10%) Sage 200
Cloud Services
1 261 (26.31%) Microsoft 365
2 174 (17.54%) Azure
3 106 (10.69%) Entra ID
4 87 (8.77%) Power Platform
5 44 (4.44%) SaaS
6 42 (4.23%) Dynamics 365
7 28 (2.82%) AWS
8 22 (2.22%) OneDrive
9 18 (1.81%) PowerApps
10 17 (1.71%) Power Automate
11 13 (1.31%) Google Workspace
12 5 (0.50%) Azure Monitor
12 5 (0.50%) OCI
13 4 (0.40%) dbt
14 3 (0.30%) BigCommerce
14 3 (0.30%) Oracle Service Cloud
15 2 (0.20%) Mimecast
15 2 (0.20%) PaaS
15 2 (0.20%) SuccessFactors
16 1 (0.10%) Cloud Computing
Communications & Networking
1 82 (8.27%) DNS
1 82 (8.27%) Firewall
2 78 (7.86%) DHCP
3 60 (6.05%) VPN
4 50 (5.04%) LAN
5 45 (4.54%) WAN
6 43 (4.33%) TCP/IP
7 36 (3.63%) Remote Desktop
8 24 (2.42%) Wireless
9 23 (2.32%) VoIP
10 22 (2.22%) WebEx
11 19 (1.92%) Internet
12 18 (1.81%) Wi-Fi
13 15 (1.51%) SD-WAN
14 14 (1.41%) Skype
14 14 (1.41%) Unified Communications
15 13 (1.31%) MPLS
16 11 (1.11%) Broadband
17 9 (0.91%) Kerberos
17 9 (0.91%) WinSCP
Database & Business Intelligence
1 70 (7.06%) SQL Server
2 64 (6.45%) Power BI
3 30 (3.02%) Oracle Reports
4 22 (2.22%) Relational Database
5 20 (2.02%) MySQL
6 8 (0.81%) SQL Server Integration Services
7 6 (0.60%) Oracle Database
7 6 (0.60%) SQL Server Reporting Services
8 5 (0.50%) Crystal Reports
8 5 (0.50%) Metabase
8 5 (0.50%) PostgreSQL
9 4 (0.40%) Data Warehouse
10 1 (0.10%) Azure SQL Database
Development Applications
1 64 (6.45%) JIRA
2 15 (1.51%) Git
3 7 (0.71%) Bitbucket
4 5 (0.50%) Visual Studio
5 4 (0.40%) LabVIEW
General
1 499 (50.30%) Social Skills
2 158 (15.93%) Analytical Skills
3 131 (13.21%) Finance
4 111 (11.19%) Law
5 68 (6.85%) Organisational Skills
6 55 (5.54%) Legal
7 51 (5.14%) Retail
8 49 (4.94%) Manufacturing
9 48 (4.84%) Telecoms
10 30 (3.02%) Marketing
11 25 (2.52%) Advertising
12 14 (1.41%) Automotive
12 14 (1.41%) Back Office
13 13 (1.31%) Police
14 12 (1.21%) Banking
14 12 (1.21%) Front Office
15 9 (0.91%) Documentation Skills
15 9 (0.91%) Pharmaceutical
16 6 (0.60%) Billing
16 6 (0.60%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 16 (1.61%) HTML
1 16 (1.61%) Oracle Fusion
2 11 (1.11%) .NET
2 11 (1.11%) CSS
3 9 (0.91%) FIX Protocol
3 9 (0.91%) LDAP
4 8 (0.81%) REST
4 8 (0.81%) SOAP
5 6 (0.60%) EDI
5 6 (0.60%) XML
6 5 (0.50%) JSON
6 5 (0.50%) Lightning Web Components
6 5 (0.50%) Software Packaging
7 4 (0.40%) Middleware
7 4 (0.40%) React
7 4 (0.40%) Web Services
8 2 (0.20%) jQuery
8 2 (0.20%) SAP Fiori
9 1 (0.10%) MFC
Miscellaneous
1 95 (9.58%) Onboarding
2 63 (6.35%) Management Information System
3 61 (6.15%) Driving Licence
4 41 (4.13%) Video Conferencing
5 38 (3.83%) Enterprise Software
6 17 (1.71%) NHS
7 16 (1.61%) Self-Motivation
8 15 (1.51%) Data Centre
9 9 (0.91%) PKI
10 8 (0.81%) Analytical Mindset
10 8 (0.81%) Client/Server
10 8 (0.81%) EPoS
10 8 (0.81%) iPhone
10 8 (0.81%) Renewable Energy
11 7 (0.71%) iSeries
11 7 (0.71%) Mobile App
12 6 (0.60%) Handset
12 6 (0.60%) iPad
13 5 (0.50%) IoT
13 5 (0.50%) LIMS
Operating Systems
1 354 (35.69%) Windows
2 108 (10.89%) Windows Server
3 83 (8.37%) Windows 10
4 48 (4.84%) Mac OS
5 40 (4.03%) Linux
6 36 (3.63%) Apple iOS
7 26 (2.62%) Windows Server 2019
8 23 (2.32%) Android
9 14 (1.41%) Windows Server 2016
10 13 (1.31%) Unix
11 6 (0.60%) Mac OS X
12 5 (0.50%) Solaris
13 3 (0.30%) Ubuntu
13 3 (0.30%) Windows 7
14 1 (0.10%) AIX
14 1 (0.10%) Windows Server 2003
14 1 (0.10%) Windows Server 2008
14 1 (0.10%) Windows Server 2012
Processes & Methodologies
1 356 (35.89%) Problem-Solving
2 286 (28.83%) Customer Service
3 232 (23.39%) ITIL
4 94 (9.48%) Continuous Improvement
5 92 (9.27%) ERP
6 91 (9.17%) ITSM
7 79 (7.96%) Service Management
8 67 (6.75%) Change Management
9 63 (6.35%) Business Intelligence
9 63 (6.35%) Process Improvement
10 47 (4.74%) Cybersecurity
11 46 (4.64%) Incident Management
12 44 (4.44%) Mentoring
13 41 (4.13%) Data Analysis
14 39 (3.93%) Asset Management
14 39 (3.93%) CRM
15 37 (3.73%) User Experience
16 34 (3.43%) Computer Science
17 31 (3.13%) Logistics
18 30 (3.02%) Root Cause Analysis
Programming Languages
1 249 (25.10%) SQL
2 36 (3.63%) PowerShell
3 29 (2.92%) Python
4 27 (2.72%) C#
4 27 (2.72%) T-SQL
5 11 (1.11%) VB
6 9 (0.91%) VB.NET
7 8 (0.81%) Java
8 7 (0.71%) JavaScript
9 6 (0.60%) VBA
10 5 (0.50%) Data Analysis Expressions
10 5 (0.50%) Kusto Query Language
11 3 (0.30%) Apex Code
11 3 (0.30%) Bash
12 2 (0.20%) ABAP
12 2 (0.20%) Shell Script
13 1 (0.10%) Bicep
13 1 (0.10%) VBScript
Qualifications
1 128 (12.90%) Degree
2 49 (4.94%) Microsoft Certification
3 47 (4.74%) Security Cleared
4 44 (4.44%) SC Cleared
5 29 (2.92%) MCP
6 27 (2.72%) ITIL Foundation Certificate
7 25 (2.52%) A+ Certification
8 24 (2.42%) DBS Check
9 19 (1.92%) CCNA
9 19 (1.92%) Cisco Certification
10 18 (1.81%) Computer Science Degree
11 16 (1.61%) ITIL Certification
12 13 (1.31%) BPSS Clearance
12 13 (1.31%) Network+ Certification
13 11 (1.11%) MCSA
14 5 (0.50%) MCSE
14 5 (0.50%) MCTS
15 4 (0.40%) HNC
15 4 (0.40%) Master's Degree
16 3 (0.30%) Azure Certification
Quality Assurance & Compliance
1 73 (7.36%) SLA
2 21 (2.12%) QA
3 13 (1.31%) ISO/IEC 27001
4 11 (1.11%) Cyber Essentials
4 11 (1.11%) Data Quality
5 8 (0.81%) Accessibility
6 7 (0.71%) GDPR
7 5 (0.50%) 21 CFR Part 11
7 5 (0.50%) GxP
8 4 (0.40%) Cyber Essentials PLUS
9 1 (0.10%) PCI DSS
System Software
1 245 (24.70%) Active Directory
2 27 (2.72%) VMware Infrastructure
3 14 (1.41%) Hyper-V
4 11 (1.11%) Virtual Desktop
5 6 (0.60%) BitLocker
5 6 (0.60%) Firmware
5 6 (0.60%) Virtual Machines
6 1 (0.10%) Terminal Server
6 1 (0.10%) XenApp
Systems Management
1 99 (9.98%) Microsoft Intune
2 23 (2.32%) SCCM
3 9 (0.91%) Grafana
3 9 (0.91%) Jamf Pro
3 9 (0.91%) WSUS
4 7 (0.71%) Control-M
4 7 (0.71%) Kubernetes
4 7 (0.71%) Prometheus
5 5 (0.50%) Autotask
6 1 (0.10%) AirWatch
6 1 (0.10%) EMC NetWorker
6 1 (0.10%) SCOM
6 1 (0.10%) Symantec Endpoint Protection
6 1 (0.10%) Terraform
Vendors
1 408 (41.13%) Microsoft
2 44 (4.44%) Oracle
3 36 (3.63%) Cisco
4 31 (3.13%) VMware
5 25 (2.52%) ServiceNow
6 20 (2.02%) Meraki
6 20 (2.02%) Polycom
7 19 (1.92%) SAP
8 18 (1.81%) Apple
9 16 (1.61%) Citrix
10 15 (1.51%) CheckPoint
10 15 (1.51%) Palo Alto
11 14 (1.41%) Salesforce
12 13 (1.31%) Fortinet
12 13 (1.31%) Google
13 12 (1.21%) Guidewire
13 12 (1.21%) Intapp
14 10 (1.01%) HP
15 9 (0.91%) Northgate
15 9 (0.91%) Sage