Support Analyst Jobs in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 18 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
18 May 2025
Same period 2024 Same period 2023
Rank 182 185 257
Rank change year-on-year +3 +72 +9
Permanent jobs requiring a Support Analyst 895 1,339 1,275
As % of all permanent jobs advertised in England 1.81% 1.55% 1.44%
As % of the Job Titles category 1.98% 1.64% 1.58%
Number of salaries quoted 744 1,083 1,049
10th Percentile £24,669 £24,250 £24,500
25th Percentile £28,000 £27,250 £27,500
Median annual salary (50th Percentile) £35,000 £35,000 £34,580
Median % change year-on-year - +1.21% +6.40%
75th Percentile £48,141 £47,500 £45,000
90th Percentile £60,000 £57,500 £62,500
UK median annual salary £35,000 £35,000 £34,000
% change year-on-year - +2.94% +4.62%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 45,134 81,676 80,812
% of permanent jobs with a recognized job title 91.05% 94.55% 91.52%
Number of salaries quoted 24,494 60,830 51,454
10th Percentile £29,750 £28,500 £32,500
25th Percentile £41,250 £38,126 £45,000
Median annual salary (50th Percentile) £56,500 £53,000 £60,800
Median % change year-on-year +6.60% -12.83% +1.33%
75th Percentile £75,000 £71,250 £82,500
90th Percentile £97,500 £90,000 £100,000
UK median annual salary £56,000 £52,500 £60,000
% change year-on-year +6.67% -12.50% -

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 18 May 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 18 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +16 287 £47,500 +5.56% 168
North of England -15 169 £28,500 -9.52% 53
South East -25 150 £35,000 +7.69% 84
Midlands +26 123 £30,000 -1.64% 23
East of England +35 88 £32,500 +11.11% 31
Yorkshire +48 84 £28,500 -9.52% 18
West Midlands +32 78 £30,000 -11.76% 13
South West +91 74 £30,000 -6.98% 34
North West -68 69 £31,375 -3.46% 34
East Midlands -1 45 £28,500 +5.56% 9
North East +46 16 £29,500 -3.28% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 18 May 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 408 (45.59%) Microsoft
2 395 (44.13%) Windows
3 380 (42.46%) Social Skills
4 317 (35.42%) Microsoft 365
5 262 (29.27%) SQL
6 258 (28.83%) Problem-Solving
7 251 (28.04%) Active Directory
8 193 (21.56%) Azure
9 181 (20.22%) Customer Service
10 179 (20.00%) ITIL
11 168 (18.77%) Microsoft Office
12 166 (18.55%) Finance
13 150 (16.76%) Law
14 118 (13.18%) Degree
14 118 (13.18%) Windows 10
15 117 (13.07%) Analytical Skills
16 112 (12.51%) ITSM
17 108 (12.07%) SharePoint
17 108 (12.07%) Windows Server
18 103 (11.51%) Microsoft Intune
19 99 (11.06%) Linux
20 98 (10.95%) Firewall
21 95 (10.61%) ERP
22 93 (10.39%) Microsoft Exchange
23 92 (10.28%) SQL Server
24 79 (8.83%) SLA
24 79 (8.83%) Incident Management
25 74 (8.27%) DNS
25 74 (8.27%) Change Management
26 73 (8.16%) Service Delivery

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 108 (12.07%) SharePoint
2 93 (10.39%) Microsoft Exchange
3 48 (5.36%) Confluence
4 20 (2.23%) IIS
5 13 (1.45%) IBM Domino
6 4 (0.45%) Alfresco
6 4 (0.45%) Documentum
6 4 (0.45%) Tomcat
7 2 (0.22%) Exchange Server 2013
8 1 (0.11%) Apache
8 1 (0.11%) Exchange Server 2010
8 1 (0.11%) Skype for Business
8 1 (0.11%) WordPress
Applications
1 168 (18.77%) Microsoft Office
2 68 (7.60%) Microsoft Excel
3 23 (2.57%) Microsoft PowerPoint
4 2 (0.22%) Acrobat
4 2 (0.22%) Adobe Creative Suite
5 1 (0.11%) Spreadsheet
Business Applications
1 22 (2.46%) Dynamics AX
2 18 (2.01%) SAP S/4HANA
3 13 (1.45%) Dynamics NAV
3 13 (1.45%) SAP HCM
3 13 (1.45%) SAP HR
3 13 (1.45%) SAP Payroll
4 8 (0.89%) Oracle Applications
4 8 (0.89%) Oracle EBS
5 7 (0.78%) Fidessa
5 7 (0.78%) Remedy ITSM
6 6 (0.67%) SAP ERP
6 6 (0.67%) Temenos T24
7 5 (0.56%) Dynamics CRM
8 4 (0.45%) PeopleSoft Financials
9 3 (0.34%) Carpe Diem
9 3 (0.34%) Infor CloudSuite Industrial (formerly SyteLine)
10 2 (0.22%) Infor CloudSuite
10 2 (0.22%) NetSuite
11 1 (0.11%) Dynamics GP
11 1 (0.11%) Sage 1000
Cloud Services
1 317 (35.42%) Microsoft 365
2 193 (21.56%) Azure
3 64 (7.15%) Entra ID
4 43 (4.80%) Power Platform
5 42 (4.69%) Dynamics 365
6 29 (3.24%) OneDrive
7 19 (2.12%) AWS
8 16 (1.79%) Power Automate
9 14 (1.56%) SaaS
10 13 (1.45%) SuccessFactors
11 9 (1.01%) PowerApps
12 8 (0.89%) Microsoft Copilot
13 7 (0.78%) Mimecast
14 6 (0.67%) Azure Data Factory
14 6 (0.67%) Azure Logic Apps
14 6 (0.67%) Azure Monitor
15 5 (0.56%) Boomi
15 5 (0.56%) Salesforce Commerce Cloud
15 5 (0.56%) SAP Commerce Cloud
16 4 (0.45%) Nutanix
Communications & Networking
1 98 (10.95%) Firewall
2 74 (8.27%) DNS
3 68 (7.60%) DHCP
4 57 (6.37%) VoIP
5 51 (5.70%) VPN
6 37 (4.13%) TCP/IP
7 33 (3.69%) WAN
8 31 (3.46%) LAN
9 30 (3.35%) VLAN
10 24 (2.68%) Wi-Fi
11 23 (2.57%) Cisco IOS
12 20 (2.23%) Wireless
13 11 (1.23%) ADSL
14 10 (1.12%) FTP
15 8 (0.89%) Internet
16 7 (0.78%) FIX Connectivity
16 7 (0.78%) Remote Desktop
17 6 (0.67%) Network Security
18 4 (0.45%) SAN
18 4 (0.45%) WebEx
Database & Business Intelligence
1 92 (10.28%) SQL Server
2 33 (3.69%) SQL Server Integration Services
3 29 (3.24%) Power BI
4 28 (3.13%) SQL Server Reporting Services
5 23 (2.57%) Relational Database
6 22 (2.46%) DB2
7 16 (1.79%) Amazon RDS
8 11 (1.23%) MySQL
9 6 (0.67%) Oracle Reports
10 4 (0.45%) FileMaker
11 3 (0.34%) Big Data
11 3 (0.34%) Crystal Reports
12 1 (0.11%) Data Warehouse
12 1 (0.11%) NoSQL
12 1 (0.11%) Power Query
12 1 (0.11%) Tableau
Development Applications
1 63 (7.04%) JIRA
2 8 (0.89%) Visual Studio
3 7 (0.78%) Git
4 3 (0.34%) Log4j
5 1 (0.11%) Eclipse
5 1 (0.11%) SQL Server Management Studio (SSMS)
5 1 (0.11%) Visual Studio Code
General
1 380 (42.46%) Social Skills
2 166 (18.55%) Finance
3 150 (16.76%) Law
4 117 (13.07%) Analytical Skills
5 55 (6.15%) Telecoms
6 48 (5.36%) Legal
7 44 (4.92%) Banking
8 38 (4.25%) Manufacturing
9 37 (4.13%) Organisational Skills
10 36 (4.02%) Retail
11 34 (3.80%) Inclusion and Diversity
12 25 (2.79%) Marketing
13 21 (2.35%) Pharmaceutical
14 17 (1.90%) Games
15 15 (1.68%) Documentation Skills
16 12 (1.34%) General Ledger
17 11 (1.23%) Spanish Language
18 9 (1.01%) Local Government
19 8 (0.89%) Advertising
20 7 (0.78%) Investment Banking
Libraries, Frameworks & Software Standards
1 38 (4.25%) .NET
2 20 (2.23%) XML
3 18 (2.01%) HTML
4 16 (1.79%) ASP.NET
5 14 (1.56%) FIX Protocol
6 13 (1.45%) REST
6 13 (1.45%) SAP Fiori
6 13 (1.45%) SOAP
7 11 (1.23%) JSON
7 11 (1.23%) Web Services
8 10 (1.12%) EDI
9 8 (0.89%) .NET Framework
10 6 (0.67%) WPF
11 5 (0.56%) Oracle Fusion
12 3 (0.34%) Apache Camel
12 3 (0.34%) Middleware
12 3 (0.34%) Spring
13 2 (0.22%) CSS
13 2 (0.22%) FreeMarker
13 2 (0.22%) LDAP
Miscellaneous
1 39 (4.36%) Video Conferencing
2 29 (3.24%) Management Information System
3 25 (2.79%) Onboarding
3 25 (2.79%) Self-Motivation
4 24 (2.68%) Driving Licence
5 14 (1.56%) EPoS
5 14 (1.56%) Legacy Applications
6 13 (1.45%) Analytical Mindset
7 10 (1.12%) iPhone
8 9 (1.01%) Data Protection Act
8 9 (1.01%) Manufacturing Execution System
9 8 (0.89%) Derivative
9 8 (0.89%) FMCG
10 7 (0.78%) Eurex
11 6 (0.67%) CCTV
11 6 (0.67%) Equities
11 6 (0.67%) Fixed Income
11 6 (0.67%) iPad
11 6 (0.67%) Linux Command Line
12 5 (0.56%) Reference Data
Operating Systems
1 395 (44.13%) Windows
2 118 (13.18%) Windows 10
3 108 (12.07%) Windows Server
4 99 (11.06%) Linux
5 36 (4.02%) Unix
6 28 (3.13%) Mac OS
7 24 (2.68%) Apple iOS
7 24 (2.68%) Mac OS X
7 24 (2.68%) Windows Server 2019
8 12 (1.34%) Windows Server 2016
9 11 (1.23%) Windows Server 2012
10 8 (0.89%) CentOS
11 7 (0.78%) Android
12 6 (0.67%) Rocky
13 5 (0.56%) Windows 7
13 5 (0.56%) Windows 8
14 3 (0.34%) Ubuntu
15 2 (0.22%) Red Hat Enterprise Linux
15 2 (0.22%) Windows Server 2008
16 1 (0.11%) Solaris
Processes & Methodologies
1 258 (28.83%) Problem-Solving
2 181 (20.22%) Customer Service
3 179 (20.00%) ITIL
4 112 (12.51%) ITSM
5 95 (10.61%) ERP
6 79 (8.83%) Incident Management
7 74 (8.27%) Change Management
8 73 (8.16%) Service Delivery
9 56 (6.26%) Service Management
10 54 (6.03%) Time Management
11 53 (5.92%) Cybersecurity
11 53 (5.92%) Root Cause Analysis
12 45 (5.03%) Computer Science
13 44 (4.92%) Agile
14 42 (4.69%) Continuous Improvement
14 42 (4.69%) Mentoring
15 39 (4.36%) Business Intelligence
15 39 (4.36%) Problem Management
16 34 (3.80%) CRM
17 32 (3.58%) Customer-Centricity
Programming Languages
1 262 (29.27%) SQL
2 47 (5.25%) C#
3 42 (4.69%) PowerShell
3 42 (4.69%) Python
4 32 (3.58%) T-SQL
5 29 (3.24%) PL/SQL
6 23 (2.57%) VB.NET
7 13 (1.45%) ABAP
8 11 (1.23%) Perl
8 11 (1.23%) Shell Script
9 10 (1.12%) Bash
9 10 (1.12%) Java
9 10 (1.12%) JavaScript
10 9 (1.01%) C-shell
10 9 (1.01%) Korn
11 6 (0.67%) Delphi
12 5 (0.56%) VB
13 1 (0.11%) MATLAB
13 1 (0.11%) PHP
13 1 (0.11%) VBA
Qualifications
1 118 (13.18%) Degree
2 55 (6.15%) A+ Certification
3 50 (5.59%) Microsoft Certification
4 24 (2.68%) DBS Check
5 22 (2.46%) Security Cleared
6 20 (2.23%) SC Cleared
7 17 (1.90%) Computer Science Degree
8 15 (1.68%) ITIL Certification
9 13 (1.45%) MCSA
10 12 (1.34%) MCP
11 11 (1.23%) ITIL Foundation Certificate
11 11 (1.23%) MCSE
12 10 (1.12%) Cisco Certification
12 10 (1.12%) Network+ Certification
13 9 (1.01%) PhD
14 8 (0.89%) CCNP
15 3 (0.34%) MOS
16 2 (0.22%) ACCA
16 2 (0.22%) CCNA
16 2 (0.22%) CIMA
Quality Assurance & Compliance
1 79 (8.83%) SLA
2 21 (2.35%) GDPR
3 9 (1.01%) ISO/IEC 27001
4 6 (0.67%) Data Quality
5 5 (0.56%) Cyber Essentials
6 3 (0.34%) Accessibility
6 3 (0.34%) QA
7 1 (0.11%) ISO 14001
7 1 (0.11%) ISO 9001
7 1 (0.11%) PCI DSS
System Software
1 251 (28.04%) Active Directory
2 18 (2.01%) VMware Infrastructure
3 17 (1.90%) Firmware
4 12 (1.34%) Hyper-V
5 10 (1.12%) Virtual Desktop
6 6 (0.67%) BitLocker
6 6 (0.67%) Virtual Servers
7 3 (0.34%) Microsoft Virtual Server
8 1 (0.11%) Docker
8 1 (0.11%) Virtual Machines
8 1 (0.11%) VMware ESXi
Systems Management
1 103 (11.51%) Microsoft Intune
2 40 (4.47%) SCCM
3 8 (0.89%) Grafana
4 7 (0.78%) Active Directory Federation Services
5 6 (0.67%) WSUS
6 3 (0.34%) Jamf Pro
7 2 (0.22%) Ansible
7 2 (0.22%) ITRS Geneos
7 2 (0.22%) Nagios
7 2 (0.22%) Prometheus
7 2 (0.22%) Puppet
8 1 (0.11%) Autotask
8 1 (0.11%) Control-M
8 1 (0.11%) Graylog
8 1 (0.11%) Kubernetes
8 1 (0.11%) Norton AntiVirus
Vendors
1 408 (45.59%) Microsoft
2 57 (6.37%) Oracle
3 45 (5.03%) SAP
4 44 (4.92%) ServiceNow
5 43 (4.80%) Cisco
6 40 (4.47%) VMware
7 28 (3.13%) Citrix
8 20 (2.23%) Apple
9 16 (1.79%) Meraki
10 14 (1.56%) HP
11 13 (1.45%) MobileIron
11 13 (1.45%) Reuters
12 12 (1.34%) iManage
12 12 (1.34%) Sage
13 10 (1.12%) Intapp
14 9 (1.01%) Red Hat
15 8 (0.89%) Google
15 8 (0.89%) ION Trading
15 8 (0.89%) SolarWinds
15 8 (0.89%) Veeam