Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,914 per year, according to job vacancies posted during the 6 months leading to 19 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Jun 2026
Same period 2025 Same period 2024
Rank 155 139 188
Rank change year-on-year -16 +49 +59
Permanent jobs requiring a Support Analyst 1,097 973 1,387
As % of all permanent jobs in England 1.31% 2.45% 1.45%
As % of the Job Titles category 1.40% 2.72% 1.54%
Number of salaries quoted 890 828 1,110
10th Percentile £26,000 £25,000 £24,000
25th Percentile £29,813 £28,000 £27,500
Median annual salary (50th Percentile) £34,914 £33,750 £35,000
Median % change year-on-year +3.45% -3.57% +1.45%
75th Percentile £41,500 £46,250 £47,500
90th Percentile £47,500 £57,500 £62,250
UK median annual salary £34,914 £33,750 £35,000
% change year-on-year +3.45% -3.57% +2.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 78,596 35,808 90,229
% of permanent jobs with a recognized job title 94.08% 90.04% 94.63%
Number of salaries quoted 55,264 20,815 66,854
10th Percentile £30,000 £29,000 £28,500
25th Percentile £40,000 £39,821 £38,500
Median annual salary (50th Percentile) £57,500 £57,500 £52,500
Median % change year-on-year - +9.52% -12.87%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £96,250 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 19 June 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 19 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +45 310 £32,500 -7.14% 39
North of England +2 218 £35,000 +22.81% 18
London -62 203 £41,000 -13.68% 30
Midlands -12 147 £33,500 +11.67% 14
South West -20 134 £32,500 +4.84% 15
Yorkshire -19 118 £35,000 +22.81% 5
North West +29 99 £35,000 +6.87% 11
East of England -29 85 £30,000 +1.69% 7
West Midlands -20 81 £35,000 +6.06% 4
East Midlands -22 66 £33,500 +13.56% 10
North East -60 1 £43,500 +27.94% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 19 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 389 (35.46%) Microsoft
2 335 (30.54%) Windows
3 316 (28.81%) Microsoft 365
4 244 (22.24%) Problem-Solving
5 219 (19.96%) Active Directory
6 216 (19.69%) SQL
7 174 (15.86%) ITIL
8 169 (15.41%) Azure
9 151 (13.76%) Customer Service
10 148 (13.49%) Continuous Improvement
11 125 (11.39%) ERP
12 119 (10.85%) Microsoft Office
13 108 (9.85%) ITSM
14 105 (9.57%) Degree
15 94 (8.57%) Windows Server
16 87 (7.93%) Windows 10
17 84 (7.66%) Entra ID
18 81 (7.38%) Service Management
19 79 (7.20%) Process Improvement
20 77 (7.02%) Power Platform
20 77 (7.02%) SharePoint
21 72 (6.56%) SQL Server
22 68 (6.20%) Microsoft Exchange
23 66 (6.02%) Business Intelligence
24 64 (5.83%) Change Management
25 60 (5.47%) SLA
26 59 (5.38%) Microsoft Excel
27 58 (5.29%) Microsoft Intune
28 54 (4.92%) JIRA
29 53 (4.83%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 77 (7.02%) SharePoint
2 68 (6.20%) Microsoft Exchange
3 23 (2.10%) IIS
4 12 (1.09%) Confluence
5 11 (1.00%) Skype for Business
6 5 (0.46%) CMS
7 3 (0.27%) SAS
8 2 (0.18%) Tomcat
Applications
1 119 (10.85%) Microsoft Office
2 59 (5.38%) Microsoft Excel
3 22 (2.01%) Microsoft PowerPoint
4 3 (0.27%) Photoshop
5 1 (0.091%) Siemens NX
Business Applications
1 20 (1.82%) Dynamics CRM
2 15 (1.37%) NEC Housing
3 13 (1.19%) Unit4 Business World
4 12 (1.09%) Dynamics AX
5 11 (1.00%) Oracle Retail
5 11 (1.00%) Visualfiles
6 10 (0.91%) Elite 3E
7 8 (0.73%) NetSuite
7 8 (0.73%) Oracle Financials
8 6 (0.55%) Endur
8 6 (0.55%) Magento
8 6 (0.55%) Oracle EBS
9 5 (0.46%) Dynamics NAV
9 5 (0.46%) SAP Business One
9 5 (0.46%) Shopify
10 4 (0.36%) Dynamics GP
10 4 (0.36%) Exchequer
10 4 (0.36%) Infor M3
10 4 (0.36%) JDE OneWorld
10 4 (0.36%) Primavera
Cloud Services
1 316 (28.81%) Microsoft 365
2 169 (15.41%) Azure
3 84 (7.66%) Entra ID
4 77 (7.02%) Power Platform
5 48 (4.38%) Dynamics 365
6 47 (4.28%) SaaS
7 39 (3.56%) OneDrive
8 25 (2.28%) Power Automate
9 20 (1.82%) PowerApps
10 17 (1.55%) AWS
11 13 (1.19%) Microsoft Copilot
12 12 (1.09%) PaaS
13 11 (1.00%) IaaS
14 10 (0.91%) ClickUp
15 8 (0.73%) Boomi
15 8 (0.73%) dbt
15 8 (0.73%) Google Workspace
15 8 (0.73%) iPaaS
15 8 (0.73%) Workato
16 7 (0.64%) GCP
Communications & Networking
1 50 (4.56%) DNS
2 45 (4.10%) DHCP
3 43 (3.92%) VPN
4 38 (3.46%) Firewall
5 31 (2.83%) TCP/IP
6 28 (2.55%) WAN
7 25 (2.28%) VoIP
8 20 (1.82%) Broadband
8 20 (1.82%) Unified Communications
9 18 (1.64%) LAN
9 18 (1.64%) Wi-Fi
10 16 (1.46%) 4G
11 15 (1.37%) VLAN
12 11 (1.00%) Skype
13 10 (0.91%) WebEx
14 8 (0.73%) Wireless
15 7 (0.64%) Network Security
16 6 (0.55%) Structured Cabling
17 5 (0.46%) WinSCP
18 4 (0.36%) SD-WAN
Database & Business Intelligence
1 72 (6.56%) SQL Server
2 53 (4.83%) Power BI
3 20 (1.82%) Crystal Reports
4 18 (1.64%) Relational Database
5 13 (1.19%) SQL Server Integration Services
5 13 (1.19%) SQL Server Reporting Services
6 10 (0.91%) Metabase
7 8 (0.73%) Data Warehouse
7 8 (0.73%) PostgreSQL
8 7 (0.64%) BusinessObjects
8 7 (0.64%) Power Query
9 6 (0.55%) Oracle Reports
10 4 (0.36%) Db2
10 4 (0.36%) MySQL
11 3 (0.27%) Oracle Database
12 2 (0.18%) Azure SQL Database
13 1 (0.091%) SQL Server Analysis Services
Development Applications
1 54 (4.92%) JIRA
2 10 (0.91%) Visual Studio
3 5 (0.46%) Git
4 4 (0.36%) Eclipse
5 2 (0.18%) LabVIEW
5 2 (0.18%) Oracle Forms
5 2 (0.18%) Rational Rhapsody
5 2 (0.18%) Toad
6 1 (0.091%) SQL Server Management Studio (SSMS)
General
1 307 (27.99%) Social Skills
2 170 (15.50%) Finance
3 115 (10.48%) Analytical Skills
4 82 (7.47%) Manufacturing
5 73 (6.65%) Law
6 72 (6.56%) Legal
7 56 (5.10%) Retail
8 46 (4.19%) Documentation Skills
8 46 (4.19%) Organisational Skills
9 28 (2.55%) Telecoms
10 19 (1.73%) Advertising
11 17 (1.55%) Banking
12 11 (1.00%) Local Government
13 10 (0.91%) Legal Technology
14 8 (0.73%) International Banking
15 7 (0.64%) Back Office
15 7 (0.64%) General Ledger
15 7 (0.64%) Inclusion and Diversity
15 7 (0.64%) Marketing
15 7 (0.64%) Social Housing
Libraries, Frameworks & Software Standards
1 21 (1.91%) .NET
2 18 (1.64%) Web Services
3 16 (1.46%) XML
4 14 (1.28%) Middleware
5 11 (1.00%) CSS
5 11 (1.00%) HTML
6 8 (0.73%) REST
7 5 (0.46%) .NET Framework
7 5 (0.46%) SOAP
8 4 (0.36%) EDI
8 4 (0.36%) Elastic Stack
8 4 (0.36%) JSON
9 3 (0.27%) Kafka
10 2 (0.18%) 802.1X
10 2 (0.18%) FIX Protocol
11 1 (0.091%) SAP CAF
11 1 (0.091%) XSL
Miscellaneous
1 63 (5.74%) Onboarding
2 52 (4.74%) Driving Licence
3 38 (3.46%) Video Conferencing
4 24 (2.19%) Analytical Mindset
4 24 (2.19%) Management Information System
5 22 (2.01%) Client/Server
6 15 (1.37%) Self-Motivation
7 12 (1.09%) NHS
8 10 (0.91%) Hybrid Cloud
8 10 (0.91%) Low-Code
9 9 (0.82%) Renewable Energy
10 8 (0.73%) EPoS
10 8 (0.73%) Housing Association
11 6 (0.55%) Data Structures
11 6 (0.55%) Enterprise Software
11 6 (0.55%) Manufacturing Execution System
11 6 (0.55%) Operational Technology
12 5 (0.46%) Data Protection Act
12 5 (0.46%) Legacy Systems
13 4 (0.36%) IoT
Operating Systems
1 335 (30.54%) Windows
2 94 (8.57%) Windows Server
3 87 (7.93%) Windows 10
4 36 (3.28%) Android
5 25 (2.28%) Linux
6 16 (1.46%) Windows Server 2019
7 9 (0.82%) Apple iOS
7 9 (0.82%) Mac OS
8 2 (0.18%) Unix
9 1 (0.091%) Windows Server 2012
Processes & Methodologies
1 244 (22.24%) Problem-Solving
2 174 (15.86%) ITIL
3 151 (13.76%) Customer Service
4 148 (13.49%) Continuous Improvement
5 125 (11.39%) ERP
6 108 (9.85%) ITSM
7 81 (7.38%) Service Management
8 79 (7.20%) Process Improvement
9 66 (6.02%) Business Intelligence
10 64 (5.83%) Change Management
11 51 (4.65%) Incident Management
12 45 (4.10%) CRM
13 43 (3.92%) Service Delivery
14 42 (3.83%) Cybersecurity
15 34 (3.10%) Data Analysis
16 33 (3.01%) Computer Science
16 33 (3.01%) Data Management
17 31 (2.83%) Workflow
18 30 (2.73%) User Acceptance Testing
19 29 (2.64%) Document Management
Programming Languages
1 216 (19.69%) SQL
2 34 (3.10%) PowerShell
3 24 (2.19%) C#
4 19 (1.73%) JavaScript
5 14 (1.28%) T-SQL
6 12 (1.09%) Python
7 10 (0.91%) PL/SQL
8 7 (0.64%) PHP
8 7 (0.64%) VB.NET
9 4 (0.36%) Delphi
9 4 (0.36%) Pascal
10 3 (0.27%) VBA
11 2 (0.18%) Java
11 2 (0.18%) Tcl
12 1 (0.091%) R
Qualifications
1 105 (9.57%) Degree
2 46 (4.19%) A+ Certification
3 45 (4.10%) Security Cleared
4 33 (3.01%) Microsoft Certification
5 23 (2.10%) SC Cleared
6 15 (1.37%) Microsoft Certified Professional
7 9 (0.82%) Computer Science Degree
8 7 (0.64%) HNC
9 6 (0.55%) DV Cleared
9 6 (0.55%) MBCS
10 3 (0.27%) Azure Certification
10 3 (0.27%) BPSS Clearance
10 3 (0.27%) CCNA
10 3 (0.27%) Cisco Certification
10 3 (0.27%) ITIL Certification
10 3 (0.27%) ITIL Foundation Certificate
10 3 (0.27%) MCSA
11 2 (0.18%) Oracle Certification
12 1 (0.091%) DBS Check
12 1 (0.091%) MCSE
Quality Assurance & Compliance
1 60 (5.47%) SLA
2 21 (1.91%) ISO/IEC 27001
3 17 (1.55%) Cyber Essentials
4 16 (1.46%) Data Quality
5 7 (0.64%) Cyber Essentials PLUS
6 6 (0.55%) QA
7 5 (0.46%) GDPR
8 4 (0.36%) Accessibility
8 4 (0.36%) Actionable Recommendations
9 2 (0.18%) PCI DSS
10 1 (0.091%) DICOM
10 1 (0.091%) PMO
System Software
1 219 (19.96%) Active Directory
2 17 (1.55%) Hyper-V
3 14 (1.28%) VMware Infrastructure
4 6 (0.55%) Virtual Desktop
5 5 (0.46%) Firmware
5 5 (0.46%) XenApp
6 3 (0.27%) BitLocker
6 3 (0.27%) Docker
6 3 (0.27%) Microsoft Virtual Server
6 3 (0.27%) Virtual Servers
7 1 (0.091%) vSphere
Systems Management
1 58 (5.29%) Microsoft Intune
2 24 (2.19%) SCCM
3 7 (0.64%) Single Sign-On
4 6 (0.55%) Kibana
5 2 (0.18%) Jamf Pro
6 1 (0.091%) Autotask
6 1 (0.091%) FortiGate
6 1 (0.091%) Terraform
Vendors
1 389 (35.46%) Microsoft
2 41 (3.74%) ServiceNow
3 32 (2.92%) Oracle
4 24 (2.19%) iManage
5 21 (1.91%) VMware
6 19 (1.73%) SAP
7 16 (1.46%) Citrix
7 16 (1.46%) Starlink
8 13 (1.19%) Apple
9 12 (1.09%) Cisco
10 11 (1.00%) Google
10 11 (1.00%) IBM
11 10 (0.91%) IFS
11 10 (0.91%) Intapp
11 10 (0.91%) Salesforce
12 9 (0.82%) Aderant
12 9 (0.82%) HubSpot
12 9 (0.82%) IBM Sterling
13 8 (0.73%) Northgate
13 8 (0.73%) Sage