Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,828 per year, according to job vacancies posted during the 6 months leading to 16 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Jun 2026
Same period 2025 Same period 2024
Rank 155 143 183
Rank change year-on-year -12 +40 +56
Permanent jobs requiring a Support Analyst 1,098 963 1,380
As % of all permanent jobs in England 1.32% 2.43% 1.46%
As % of the Job Titles category 1.41% 2.71% 1.54%
Number of salaries quoted 885 817 1,108
10th Percentile £26,000 £25,000 £24,175
25th Percentile £29,750 £28,000 £27,493
Median annual salary (50th Percentile) £34,828 £33,500 £35,000
Median % change year-on-year +3.96% -4.29% +1.45%
75th Percentile £41,500 £45,000 £47,500
90th Percentile £47,500 £57,500 £62,250
UK median annual salary £34,828 £33,500 £35,000
% change year-on-year +3.96% -4.29% +2.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 78,099 35,564 89,585
% of permanent jobs with a recognized job title 94.06% 89.90% 94.60%
Number of salaries quoted 54,949 20,661 66,315
10th Percentile £30,000 £29,000 £28,500
25th Percentile £40,000 £39,926 £38,250
Median annual salary (50th Percentile) £57,239 £57,500 £52,500
Median % change year-on-year -0.45% +9.52% -13.22%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £97,500 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 16 June 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 16 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +51 309 £32,500 -7.14% 43
North of England -1 217 £35,000 +22.81% 24
London -59 202 £41,000 -13.68% 16
Midlands -4 151 £34,250 +14.17% 15
South West -11 134 £32,500 +6.56% 21
Yorkshire -16 120 £34,500 +21.05% 7
North West +27 96 £37,000 +12.98% 14
West Midlands -20 85 £35,000 +12.90% 6
East of England -26 85 £30,000 +1.69% 10
East Midlands -21 66 £33,500 +13.56% 9
North East -62 1 £43,500 +27.94% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 16 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 386 (35.15%) Microsoft
2 336 (30.60%) Windows
3 316 (28.78%) Microsoft 365
4 245 (22.31%) Problem-Solving
5 220 (20.04%) Active Directory
6 210 (19.13%) SQL
7 175 (15.94%) ITIL
8 169 (15.39%) Azure
9 151 (13.75%) Customer Service
10 141 (12.84%) Continuous Improvement
11 126 (11.48%) ERP
12 116 (10.56%) Microsoft Office
13 110 (10.02%) ITSM
14 105 (9.56%) Degree
15 95 (8.65%) Windows Server
16 87 (7.92%) Windows 10
17 85 (7.74%) Entra ID
18 83 (7.56%) Service Management
19 78 (7.10%) Process Improvement
20 77 (7.01%) SharePoint
21 74 (6.74%) Power Platform
21 74 (6.74%) SQL Server
22 69 (6.28%) Microsoft Exchange
23 67 (6.10%) Change Management
24 63 (5.74%) Business Intelligence
25 59 (5.37%) SLA
26 58 (5.28%) Microsoft Intune
27 55 (5.01%) JIRA
27 55 (5.01%) Microsoft Excel
28 52 (4.74%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 77 (7.01%) SharePoint
2 69 (6.28%) Microsoft Exchange
3 24 (2.19%) IIS
4 12 (1.09%) Confluence
5 11 (1.00%) Skype for Business
6 5 (0.46%) CMS
7 3 (0.27%) SAS
8 2 (0.18%) Tomcat
Applications
1 116 (10.56%) Microsoft Office
2 55 (5.01%) Microsoft Excel
3 22 (2.00%) Microsoft PowerPoint
4 3 (0.27%) Photoshop
Business Applications
1 21 (1.91%) Dynamics CRM
2 15 (1.37%) NEC Housing
3 13 (1.18%) Dynamics AX
3 13 (1.18%) Unit4 Business World
4 11 (1.00%) Visualfiles
5 10 (0.91%) Elite 3E
6 8 (0.73%) Oracle Retail
7 7 (0.64%) Endur
7 7 (0.64%) Magento
7 7 (0.64%) Oracle Financials
8 6 (0.55%) Dynamics NAV
8 6 (0.55%) Shopify
9 5 (0.46%) NetSuite
9 5 (0.46%) Oracle EBS
9 5 (0.46%) SAP Business One
10 4 (0.36%) Dynamics GP
10 4 (0.36%) Exchequer
10 4 (0.36%) JDE OneWorld
10 4 (0.36%) Primavera
10 4 (0.36%) SAP Payroll
Cloud Services
1 316 (28.78%) Microsoft 365
2 169 (15.39%) Azure
3 85 (7.74%) Entra ID
4 74 (6.74%) Power Platform
5 49 (4.46%) Dynamics 365
6 44 (4.01%) SaaS
7 39 (3.55%) OneDrive
8 25 (2.28%) Power Automate
9 20 (1.82%) PowerApps
10 19 (1.73%) AWS
11 13 (1.18%) Microsoft Copilot
12 12 (1.09%) PaaS
13 11 (1.00%) IaaS
14 10 (0.91%) ClickUp
14 10 (0.91%) Google Workspace
15 8 (0.73%) Boomi
15 8 (0.73%) dbt
15 8 (0.73%) iPaaS
15 8 (0.73%) Workato
16 7 (0.64%) GCP
Communications & Networking
1 52 (4.74%) DNS
2 47 (4.28%) DHCP
3 43 (3.92%) VPN
4 40 (3.64%) Firewall
5 32 (2.91%) TCP/IP
6 29 (2.64%) WAN
7 27 (2.46%) VoIP
8 20 (1.82%) Broadband
9 19 (1.73%) Unified Communications
10 18 (1.64%) LAN
10 18 (1.64%) Wi-Fi
11 16 (1.46%) 4G
12 14 (1.28%) VLAN
13 11 (1.00%) Skype
13 11 (1.00%) WebEx
14 9 (0.82%) Wireless
15 7 (0.64%) Network Security
16 6 (0.55%) Structured Cabling
16 6 (0.55%) WinSCP
17 5 (0.46%) SD-WAN
Database & Business Intelligence
1 74 (6.74%) SQL Server
2 50 (4.55%) Power BI
3 20 (1.82%) Crystal Reports
4 19 (1.73%) Relational Database
5 14 (1.28%) SQL Server Integration Services
6 13 (1.18%) SQL Server Reporting Services
7 10 (0.91%) Metabase
8 8 (0.73%) Data Warehouse
8 8 (0.73%) PostgreSQL
9 7 (0.64%) BusinessObjects
9 7 (0.64%) Power Query
10 5 (0.46%) Oracle Reports
11 4 (0.36%) Db2
11 4 (0.36%) MySQL
12 3 (0.27%) Oracle Database
13 2 (0.18%) Azure SQL Database
14 1 (0.091%) SQL Server Analysis Services
Development Applications
1 55 (5.01%) JIRA
2 10 (0.91%) Visual Studio
3 6 (0.55%) Git
4 4 (0.36%) Eclipse
5 3 (0.27%) LabVIEW
6 2 (0.18%) Rational Rhapsody
7 1 (0.091%) Oracle Forms
7 1 (0.091%) SQL Server Management Studio (SSMS)
7 1 (0.091%) Toad
General
1 307 (27.96%) Social Skills
2 168 (15.30%) Finance
3 116 (10.56%) Analytical Skills
4 83 (7.56%) Manufacturing
5 71 (6.47%) Law
6 69 (6.28%) Legal
7 53 (4.83%) Retail
8 46 (4.19%) Documentation Skills
9 45 (4.10%) Organisational Skills
10 30 (2.73%) Telecoms
11 19 (1.73%) Advertising
12 18 (1.64%) Banking
13 11 (1.00%) Local Government
14 10 (0.91%) Legal Technology
15 8 (0.73%) Back Office
15 8 (0.73%) International Banking
16 7 (0.64%) Inclusion and Diversity
16 7 (0.64%) Marketing
16 7 (0.64%) Public Sector
16 7 (0.64%) Social Housing
Libraries, Frameworks & Software Standards
1 24 (2.19%) .NET
2 18 (1.64%) Web Services
3 15 (1.37%) Middleware
4 14 (1.28%) XML
5 11 (1.00%) CSS
5 11 (1.00%) HTML
6 9 (0.82%) REST
7 6 (0.55%) SOAP
8 5 (0.46%) .NET Framework
9 4 (0.36%) EDI
9 4 (0.36%) Elastic Stack
9 4 (0.36%) JSON
10 3 (0.27%) FIX Protocol
10 3 (0.27%) Kafka
11 2 (0.18%) 802.1X
12 1 (0.091%) SAP CAF
12 1 (0.091%) XSL
Miscellaneous
1 64 (5.83%) Onboarding
2 48 (4.37%) Driving Licence
3 38 (3.46%) Video Conferencing
4 24 (2.19%) Analytical Mindset
4 24 (2.19%) Management Information System
5 22 (2.00%) Client/Server
6 15 (1.37%) Self-Motivation
7 13 (1.18%) NHS
8 10 (0.91%) Hybrid Cloud
8 10 (0.91%) Low-Code
9 9 (0.82%) Renewable Energy
10 8 (0.73%) EPoS
10 8 (0.73%) Housing Association
11 6 (0.55%) Enterprise Software
11 6 (0.55%) Manufacturing Execution System
11 6 (0.55%) Operational Technology
12 5 (0.46%) Data Protection Act
12 5 (0.46%) Data Structures
12 5 (0.46%) IoT
12 5 (0.46%) Legacy Systems
Operating Systems
1 336 (30.60%) Windows
2 95 (8.65%) Windows Server
3 87 (7.92%) Windows 10
4 37 (3.37%) Android
5 24 (2.19%) Linux
6 17 (1.55%) Windows Server 2019
7 10 (0.91%) Apple iOS
8 9 (0.82%) Mac OS
9 2 (0.18%) Unix
10 1 (0.091%) Solaris
10 1 (0.091%) Ubuntu
10 1 (0.091%) Windows Server 2012
10 1 (0.091%) Windows Server 2016
Processes & Methodologies
1 245 (22.31%) Problem-Solving
2 175 (15.94%) ITIL
3 151 (13.75%) Customer Service
4 141 (12.84%) Continuous Improvement
5 126 (11.48%) ERP
6 110 (10.02%) ITSM
7 83 (7.56%) Service Management
8 78 (7.10%) Process Improvement
9 67 (6.10%) Change Management
10 63 (5.74%) Business Intelligence
11 50 (4.55%) Incident Management
12 43 (3.92%) CRM
13 42 (3.83%) Service Delivery
14 41 (3.73%) Cybersecurity
15 34 (3.10%) Computer Science
15 34 (3.10%) Data Analysis
16 33 (3.01%) Data Management
17 31 (2.82%) Workflow
18 29 (2.64%) Document Management
19 27 (2.46%) User Acceptance Testing
Programming Languages
1 210 (19.13%) SQL
2 33 (3.01%) PowerShell
3 26 (2.37%) C#
4 19 (1.73%) JavaScript
5 16 (1.46%) T-SQL
6 13 (1.18%) Python
7 9 (0.82%) PL/SQL
7 9 (0.82%) VB.NET
8 7 (0.64%) PHP
9 4 (0.36%) Delphi
9 4 (0.36%) Pascal
10 3 (0.27%) VBA
11 2 (0.18%) Java
11 2 (0.18%) Tcl
12 1 (0.091%) R
Qualifications
1 105 (9.56%) Degree
2 47 (4.28%) A+ Certification
3 45 (4.10%) Security Cleared
4 35 (3.19%) Microsoft Certification
5 24 (2.19%) SC Cleared
6 17 (1.55%) Microsoft Certified Professional
7 9 (0.82%) Computer Science Degree
8 8 (0.73%) HNC
9 7 (0.64%) DV Cleared
10 6 (0.55%) MBCS
11 5 (0.46%) MCSA
12 4 (0.36%) CCNA
12 4 (0.36%) Cisco Certification
13 3 (0.27%) Azure Certification
13 3 (0.27%) ITIL Certification
13 3 (0.27%) ITIL Foundation Certificate
14 2 (0.18%) BPSS Clearance
14 2 (0.18%) DBS Check
14 2 (0.18%) MCSE
14 2 (0.18%) Oracle Certification
Quality Assurance & Compliance
1 59 (5.37%) SLA
2 21 (1.91%) ISO/IEC 27001
3 17 (1.55%) Cyber Essentials
4 16 (1.46%) Data Quality
5 7 (0.64%) Cyber Essentials PLUS
6 6 (0.55%) QA
7 5 (0.46%) GDPR
8 4 (0.36%) Accessibility
8 4 (0.36%) Actionable Recommendations
9 2 (0.18%) PCI DSS
10 1 (0.091%) DICOM
10 1 (0.091%) PMO
System Software
1 220 (20.04%) Active Directory
2 16 (1.46%) Hyper-V
3 15 (1.37%) VMware Infrastructure
4 6 (0.55%) Virtual Desktop
5 5 (0.46%) XenApp
6 4 (0.36%) Firmware
7 3 (0.27%) BitLocker
7 3 (0.27%) Docker
7 3 (0.27%) Microsoft Virtual Server
7 3 (0.27%) Virtual Servers
8 1 (0.091%) vSphere
Systems Management
1 58 (5.28%) Microsoft Intune
2 25 (2.28%) SCCM
3 7 (0.64%) Single Sign-On
4 6 (0.55%) Kibana
5 2 (0.18%) Jamf Pro
6 1 (0.091%) Autotask
6 1 (0.091%) FortiGate
6 1 (0.091%) Terraform
Vendors
1 386 (35.15%) Microsoft
2 43 (3.92%) ServiceNow
3 30 (2.73%) Oracle
4 24 (2.19%) iManage
5 23 (2.09%) VMware
6 19 (1.73%) SAP
7 16 (1.46%) Starlink
8 15 (1.37%) Citrix
9 13 (1.18%) Apple
9 13 (1.18%) Cisco
9 13 (1.18%) Google
10 10 (0.91%) IFS
10 10 (0.91%) Intapp
10 10 (0.91%) Salesforce
11 9 (0.82%) Aderant
11 9 (0.82%) ConnectWise
11 9 (0.82%) HubSpot
11 9 (0.82%) IBM
12 8 (0.73%) Northgate
12 8 (0.73%) SolarWinds