Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 13 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Aug 2026
Same period 2025 Same period 2024
Rank 157 126 212
Rank change year-on-year -31 +86 -19
Permanent jobs requiring a Support Analyst 1,198 1,140 948
As % of all permanent jobs in England 1.27% 2.60% 1.31%
As % of the Job Titles category 1.35% 2.87% 1.38%
Number of salaries quoted 1,012 976 702
10th Percentile £26,250 £25,500 £24,000
25th Percentile £30,000 £28,000 £28,063
Median annual salary (50th Percentile) £35,000 £33,750 £35,000
Median % change year-on-year +3.70% -3.57% -
75th Percentile £43,750 £43,750 £44,875
90th Percentile £49,875 £55,000 £62,325
UK median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 88,542 39,676 68,922
% of permanent jobs with a recognized job title 94.07% 90.61% 94.90%
Number of salaries quoted 62,156 23,891 46,902
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £36,750 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,900 £75,000 £72,500
90th Percentile £97,500 £95,000 £92,500
UK median annual salary £56,000 £55,000 £55,000
% change year-on-year +1.82% - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 13 August 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 13 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +39 303 £32,500 -5.80% 29
North of England -12 242 £35,000 +21.74% 33
London -73 221 £42,500 -10.53% 24
Midlands -37 173 £35,000 +7.69% 17
South West -34 139 £32,500 - 13
North West +35 132 £34,000 +3.03% 18
East of England -14 120 £30,000 +1.69% 15
Yorkshire -25 106 £35,000 +22.81% 11
East Midlands -26 97 £35,000 +18.64% 7
West Midlands -44 76 £37,500 +11.94% 10
North East -79 4 £30,000 -3.23% 6
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 13 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 420 (35.06%) Microsoft
2 373 (31.14%) Windows
3 340 (28.38%) Microsoft 365
4 319 (26.63%) Problem-Solving
5 242 (20.20%) SQL
6 233 (19.45%) Active Directory
7 188 (15.69%) ITIL
8 175 (14.61%) Continuous Improvement
9 171 (14.27%) Customer Service
10 170 (14.19%) Azure
11 133 (11.10%) ERP
12 118 (9.85%) Windows Server
13 112 (9.35%) ITSM
14 106 (8.85%) Microsoft Office
15 100 (8.35%) Entra ID
16 97 (8.10%) Service Management
17 93 (7.76%) SharePoint
18 87 (7.26%) Degree
19 80 (6.68%) SQL Server
20 77 (6.43%) Microsoft Exchange
21 74 (6.18%) Microsoft Intune
22 73 (6.09%) Windows 10
23 72 (6.01%) Business Intelligence
24 69 (5.76%) Power Platform
25 62 (5.18%) Microsoft Excel
25 62 (5.18%) Process Improvement
26 61 (5.09%) Incident Management
27 59 (4.92%) Service Delivery
28 58 (4.84%) SaaS
29 56 (4.67%) ServiceNow

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 93 (7.76%) SharePoint
2 77 (6.43%) Microsoft Exchange
3 27 (2.25%) IIS
4 12 (1.00%) Skype for Business
5 4 (0.33%) Tomcat
6 3 (0.25%) CMS
6 3 (0.25%) Confluence
6 3 (0.25%) SAS
7 1 (0.083%) Blackberry Enterprise Server
Applications
1 106 (8.85%) Microsoft Office
2 62 (5.18%) Microsoft Excel
3 21 (1.75%) Microsoft PowerPoint
4 3 (0.25%) Photoshop
5 1 (0.083%) Revit
5 1 (0.083%) Siemens NX
5 1 (0.083%) Windchill
Business Applications
1 17 (1.42%) Dynamics CRM
2 15 (1.25%) Visualfiles
3 14 (1.17%) Oracle Retail
4 10 (0.83%) NetSuite
4 10 (0.83%) Unit4 Business World
5 9 (0.75%) Elite 3E
5 9 (0.75%) Oracle Financials
6 8 (0.67%) Dynamics AX
6 8 (0.67%) Oracle EBS
7 7 (0.58%) Infor M3
8 5 (0.42%) Fidessa
8 5 (0.42%) Oracle Assets
8 5 (0.42%) Oracle Receivables
8 5 (0.42%) SAP Business One
8 5 (0.42%) Shopify
9 4 (0.33%) Exchequer
9 4 (0.33%) JDE OneWorld
9 4 (0.33%) Oracle Applications
9 4 (0.33%) Oracle EBS R12
9 4 (0.33%) Primavera
Cloud Services
1 340 (28.38%) Microsoft 365
2 170 (14.19%) Azure
3 100 (8.35%) Entra ID
4 69 (5.76%) Power Platform
5 58 (4.84%) SaaS
6 55 (4.59%) Dynamics 365
7 42 (3.51%) OneDrive
8 21 (1.75%) PowerApps
9 20 (1.67%) Power Automate
10 15 (1.25%) Microsoft Copilot
11 13 (1.09%) AWS
12 11 (0.92%) IaaS
12 11 (0.92%) PaaS
13 10 (0.83%) Google Workspace
14 9 (0.75%) ClickUp
14 9 (0.75%) Mimecast
15 8 (0.67%) GCP
16 7 (0.58%) Azure DevOps
17 5 (0.42%) OCI
17 5 (0.42%) Workato
Communications & Networking
1 46 (3.84%) WAN
2 45 (3.76%) DNS
2 45 (3.76%) Firewall
3 42 (3.51%) TCP/IP
4 41 (3.42%) VPN
5 38 (3.17%) DHCP
6 31 (2.59%) LAN
7 29 (2.42%) Wi-Fi
8 27 (2.25%) Unified Communications
9 24 (2.00%) VoIP
10 17 (1.42%) Broadband
11 15 (1.25%) 4G
11 15 (1.25%) VLAN
12 13 (1.09%) WebEx
13 12 (1.00%) SD-WAN
13 12 (1.00%) Skype
14 9 (0.75%) Wireless
15 7 (0.58%) Network Security
16 6 (0.50%) MPLS
16 6 (0.50%) Structured Cabling
Database & Business Intelligence
1 80 (6.68%) SQL Server
2 48 (4.01%) Power BI
3 27 (2.25%) Crystal Reports
4 12 (1.00%) Relational Database
4 12 (1.00%) SQL Server Integration Services
5 11 (0.92%) SQL Server Reporting Services
6 7 (0.58%) BusinessObjects
6 7 (0.58%) Power Query
7 6 (0.50%) Data Warehouse
7 6 (0.50%) PostgreSQL
8 5 (0.42%) Metabase
8 5 (0.42%) MySQL
9 4 (0.33%) Db2
9 4 (0.33%) Oracle Reports
10 3 (0.25%) Oracle Database
11 2 (0.17%) Qlik Sense
11 2 (0.17%) Tableau
12 1 (0.083%) SQL Server Analysis Services
Development Applications
1 41 (3.42%) JIRA
2 5 (0.42%) Visual Studio
3 4 (0.33%) Eclipse
3 4 (0.33%) Oracle Forms
3 4 (0.33%) Toad
4 2 (0.17%) Git
5 1 (0.083%) SQL Server Management Studio (SSMS)
General
1 378 (31.55%) Social Skills
2 174 (14.52%) Finance
3 143 (11.94%) Analytical Skills
4 79 (6.59%) Manufacturing
5 76 (6.34%) Legal
6 68 (5.68%) Law
7 59 (4.92%) Retail
8 53 (4.42%) Organisational Skills
9 50 (4.17%) Documentation Skills
10 30 (2.50%) Banking
11 20 (1.67%) Advertising
12 18 (1.50%) Telecoms
13 12 (1.00%) Legal Technology
14 11 (0.92%) Front Office
15 10 (0.83%) Automotive
16 9 (0.75%) Investment Banking
16 9 (0.75%) Local Government
17 8 (0.67%) International Banking
17 8 (0.67%) Public Sector
18 7 (0.58%) Social Housing
Libraries, Frameworks & Software Standards
1 26 (2.17%) XML
2 22 (1.84%) .NET
3 21 (1.75%) HTML
3 21 (1.75%) Web Services
4 18 (1.50%) CSS
5 14 (1.17%) FIX Protocol
6 12 (1.00%) .NET Framework
6 12 (1.00%) REST
7 9 (0.75%) SOAP
8 7 (0.58%) EDI
9 5 (0.42%) JSON
9 5 (0.42%) Middleware
10 3 (0.25%) Elastic Stack
10 3 (0.25%) Kafka
11 2 (0.17%) 802.1X
11 2 (0.17%) Oracle Fusion
12 1 (0.083%) SAP CAF
12 1 (0.083%) XSL
Miscellaneous
1 55 (4.59%) Driving Licence
2 52 (4.34%) Onboarding
3 32 (2.67%) Self-Motivation
4 28 (2.34%) Video Conferencing
5 24 (2.00%) Analytical Mindset
6 22 (1.84%) Client/Server
7 18 (1.50%) Management Information System
8 11 (0.92%) Hybrid Cloud
9 9 (0.75%) Enterprise Software
9 9 (0.75%) Fixed Income
10 8 (0.67%) CMDB
10 8 (0.67%) Data Structures
10 8 (0.67%) NHS
11 6 (0.50%) Manufacturing Execution System
11 6 (0.50%) Operational Technology
12 5 (0.42%) Blog
12 5 (0.42%) FMCG
12 5 (0.42%) Housing Association
12 5 (0.42%) Legacy Systems
13 4 (0.33%) Data Centre
Operating Systems
1 373 (31.14%) Windows
2 118 (9.85%) Windows Server
3 73 (6.09%) Windows 10
4 43 (3.59%) Linux
5 32 (2.67%) Android
6 16 (1.34%) Windows Server 2019
7 13 (1.09%) Apple iOS
8 12 (1.00%) Mac OS
9 7 (0.58%) Unix
10 3 (0.25%) CentOS
10 3 (0.25%) Rocky
10 3 (0.25%) Solaris
10 3 (0.25%) Ubuntu
11 1 (0.083%) Windows Server 2016
Processes & Methodologies
1 319 (26.63%) Problem-Solving
2 188 (15.69%) ITIL
3 175 (14.61%) Continuous Improvement
4 171 (14.27%) Customer Service
5 133 (11.10%) ERP
6 112 (9.35%) ITSM
7 97 (8.10%) Service Management
8 72 (6.01%) Business Intelligence
9 62 (5.18%) Process Improvement
10 61 (5.09%) Incident Management
11 59 (4.92%) Service Delivery
12 49 (4.09%) Change Management
13 46 (3.84%) CRM
14 45 (3.76%) Cybersecurity
15 38 (3.17%) Project Delivery
16 36 (3.01%) User Acceptance Testing
17 35 (2.92%) Root Cause Analysis
18 33 (2.75%) Stakeholder Engagement
19 32 (2.67%) Asset Management
19 32 (2.67%) Stakeholder Management
Programming Languages
1 242 (20.20%) SQL
2 42 (3.51%) PowerShell
3 31 (2.59%) C#
3 31 (2.59%) JavaScript
4 14 (1.17%) Python
5 12 (1.00%) PL/SQL
6 9 (0.75%) C++
7 8 (0.67%) T-SQL
8 6 (0.50%) Java
8 6 (0.50%) PHP
9 5 (0.42%) VB.NET
10 4 (0.33%) Ruby
11 3 (0.25%) Bash
11 3 (0.25%) Perl
11 3 (0.25%) VB
11 3 (0.25%) VBA
12 2 (0.17%) Delphi
12 2 (0.17%) Pascal
12 2 (0.17%) Tcl
13 1 (0.083%) R
Qualifications
1 87 (7.26%) Degree
2 42 (3.51%) A+ Certification
3 40 (3.34%) Security Cleared
4 34 (2.84%) Microsoft Certification
5 23 (1.92%) SC Cleared
6 13 (1.09%) Microsoft Certified Professional
7 11 (0.92%) ITIL Foundation Certificate
8 8 (0.67%) Computer Science Degree
9 7 (0.58%) CCNA
9 7 (0.58%) Cisco Certification
10 6 (0.50%) ITIL Certification
10 6 (0.50%) MBCS
10 6 (0.50%) Network+ Certification
11 5 (0.42%) HNC
12 4 (0.33%) DV Cleared
13 3 (0.25%) Azure Certification
14 2 (0.17%) BPSS Clearance
15 1 (0.083%) MCSA
15 1 (0.083%) MCSE
15 1 (0.083%) Oracle Certification
Quality Assurance & Compliance
1 40 (3.34%) SLA
2 22 (1.84%) ISO/IEC 27001
3 18 (1.50%) Cyber Essentials
4 14 (1.17%) Data Quality
5 7 (0.58%) Cyber Essentials PLUS
5 7 (0.58%) QA
6 5 (0.42%) GDPR
7 4 (0.33%) Accessibility
8 2 (0.17%) PCI DSS
9 1 (0.083%) Actionable Recommendations
9 1 (0.083%) DICOM
9 1 (0.083%) PMO
System Software
1 233 (19.45%) Active Directory
2 22 (1.84%) Hyper-V
3 17 (1.42%) VMware Infrastructure
4 6 (0.50%) Firmware
4 6 (0.50%) XenApp
5 5 (0.42%) Virtual Desktop
6 3 (0.25%) Docker
6 3 (0.25%) Microsoft Virtual Server
6 3 (0.25%) Virtual Servers
7 2 (0.17%) vSphere
8 1 (0.083%) BitLocker
Systems Management
1 74 (6.18%) Microsoft Intune
2 18 (1.50%) SCCM
3 7 (0.58%) Single Sign-On
4 6 (0.50%) Kibana
5 4 (0.33%) Jamf Pro
6 2 (0.17%) Grafana
7 1 (0.083%) Autotask
7 1 (0.083%) Cisco CUCM
7 1 (0.083%) Failover Clustering
7 1 (0.083%) FortiGate
7 1 (0.083%) Microsoft Clustering
7 1 (0.083%) Terraform
Vendors
1 420 (35.06%) Microsoft
2 56 (4.67%) ServiceNow
3 41 (3.42%) Oracle
4 26 (2.17%) VMware
5 24 (2.00%) iManage
6 21 (1.75%) Citrix
6 21 (1.75%) SAP
7 20 (1.67%) Cisco
8 16 (1.34%) Apple
9 15 (1.25%) Starlink
10 14 (1.17%) Epicor
11 13 (1.09%) Google
11 13 (1.09%) IFS
11 13 (1.09%) Sage
11 13 (1.09%) Salesforce
12 12 (1.00%) Aderant
12 12 (1.00%) IBM
12 12 (1.00%) Meraki
13 11 (0.92%) Polycom
14 10 (0.83%) IBM Sterling