Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 4 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Jun 2026
Same period 2025 Same period 2024
Rank 159 150 180
Rank change year-on-year -9 +30 +70
Permanent jobs requiring a Support Analyst 1,089 913 1,342
As % of all permanent jobs in England 1.32% 2.35% 1.50%
As % of the Job Titles category 1.41% 2.61% 1.58%
Number of salaries quoted 872 774 1,093
10th Percentile £26,212 £24,833 £24,250
25th Percentile £30,000 £28,000 £27,500
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £41,500 £47,500 £47,500
90th Percentile £47,500 £57,500 £57,500
UK median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% +2.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 77,470 34,973 84,857
% of permanent jobs with a recognized job title 93.71% 89.83% 94.70%
Number of salaries quoted 53,163 20,086 63,671
10th Percentile £30,000 £29,500 £28,500
25th Percentile £40,000 £40,000 £38,000
Median annual salary (50th Percentile) £56,000 £57,500 £52,500
Median % change year-on-year -2.61% +9.52% -13.32%
75th Percentile £75,000 £77,500 £71,000
90th Percentile £96,250 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 4 June 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 4 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +53 306 £32,500 -7.14% 40
London -45 208 £41,000 -13.68% 16
North of England -14 201 £35,000 +22.81% 29
Midlands -23 157 £35,000 +16.67% 15
South West -6 135 £32,500 +8.33% 6
Yorkshire -24 107 £34,000 +19.30% 13
North West +24 93 £35,000 +16.67% 15
West Midlands -24 93 £35,000 +12.90% 8
East of England -34 82 £30,000 - 4
East Midlands -16 64 £35,000 +18.64% 7
North East -52 1 £43,500 +27.94% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 4 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 378 (34.71%) Microsoft
2 333 (30.58%) Windows
3 307 (28.19%) Microsoft 365
4 244 (22.41%) Problem-Solving
5 218 (20.02%) SQL
6 215 (19.74%) Active Directory
7 175 (16.07%) ITIL
8 166 (15.24%) Azure
9 142 (13.04%) Customer Service
10 136 (12.49%) Continuous Improvement
11 128 (11.75%) ERP
12 114 (10.47%) ITSM
12 114 (10.47%) Microsoft Office
13 102 (9.37%) Degree
14 91 (8.36%) Windows Server
15 87 (7.99%) Entra ID
15 87 (7.99%) Windows 10
16 82 (7.53%) Process Improvement
16 82 (7.53%) Service Management
17 75 (6.89%) SQL Server
18 74 (6.80%) Change Management
18 74 (6.80%) SharePoint
19 69 (6.34%) Power Platform
20 68 (6.24%) Microsoft Exchange
21 62 (5.69%) Business Intelligence
22 59 (5.42%) SLA
23 58 (5.33%) JIRA
23 58 (5.33%) Microsoft Intune
24 55 (5.05%) Microsoft Excel
25 52 (4.78%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 74 (6.80%) SharePoint
2 68 (6.24%) Microsoft Exchange
3 22 (2.02%) IIS
4 11 (1.01%) Confluence
4 11 (1.01%) Skype for Business
5 5 (0.46%) CMS
6 3 (0.28%) SAS
7 2 (0.18%) Tomcat
Applications
1 114 (10.47%) Microsoft Office
2 55 (5.05%) Microsoft Excel
3 22 (2.02%) Microsoft PowerPoint
4 3 (0.28%) Photoshop
Business Applications
1 23 (2.11%) Dynamics CRM
2 17 (1.56%) NEC Housing
3 13 (1.19%) Dynamics AX
3 13 (1.19%) Unit4 Business World
4 11 (1.01%) Visualfiles
5 10 (0.92%) Elite 3E
6 8 (0.73%) Endur
6 8 (0.73%) Magento
7 7 (0.64%) Dynamics NAV
7 7 (0.64%) Shopify
8 6 (0.55%) Oracle Retail
9 5 (0.46%) NetSuite
9 5 (0.46%) Oracle Financials
9 5 (0.46%) SAP Business One
10 4 (0.37%) Dynamics GP
10 4 (0.37%) Exchequer
10 4 (0.37%) JDE OneWorld
10 4 (0.37%) Primavera
10 4 (0.37%) SAP HR
10 4 (0.37%) SAP Payroll
Cloud Services
1 307 (28.19%) Microsoft 365
2 166 (15.24%) Azure
3 87 (7.99%) Entra ID
4 69 (6.34%) Power Platform
5 48 (4.41%) Dynamics 365
6 39 (3.58%) SaaS
7 37 (3.40%) OneDrive
8 23 (2.11%) Power Automate
9 20 (1.84%) AWS
10 16 (1.47%) PowerApps
11 13 (1.19%) Google Workspace
12 12 (1.10%) PaaS
13 11 (1.01%) IaaS
13 11 (1.01%) Microsoft Copilot
14 10 (0.92%) ClickUp
15 8 (0.73%) Boomi
15 8 (0.73%) dbt
15 8 (0.73%) iPaaS
15 8 (0.73%) Workato
16 7 (0.64%) Azure DevOps
Communications & Networking
1 52 (4.78%) DNS
2 47 (4.32%) DHCP
3 44 (4.04%) VPN
4 39 (3.58%) Firewall
5 31 (2.85%) TCP/IP
6 26 (2.39%) WAN
7 25 (2.30%) VoIP
8 20 (1.84%) Unified Communications
9 18 (1.65%) Broadband
10 17 (1.56%) Wi-Fi
11 15 (1.38%) LAN
12 14 (1.29%) 4G
13 13 (1.19%) VLAN
14 11 (1.01%) Skype
14 11 (1.01%) WebEx
15 8 (0.73%) WinSCP
15 8 (0.73%) Wireless
16 7 (0.64%) Network Security
17 6 (0.55%) Structured Cabling
18 5 (0.46%) SD-WAN
Database & Business Intelligence
1 75 (6.89%) SQL Server
2 49 (4.50%) Power BI
3 21 (1.93%) Relational Database
4 19 (1.74%) Crystal Reports
5 15 (1.38%) SQL Server Integration Services
6 13 (1.19%) SQL Server Reporting Services
7 10 (0.92%) Metabase
7 10 (0.92%) Oracle Reports
8 8 (0.73%) Data Warehouse
8 8 (0.73%) PostgreSQL
9 7 (0.64%) BusinessObjects
9 7 (0.64%) Power Query
10 4 (0.37%) DB2
10 4 (0.37%) MySQL
11 3 (0.28%) Azure SQL Database
12 1 (0.092%) SQL Server Analysis Services
Development Applications
1 58 (5.33%) JIRA
2 10 (0.92%) Visual Studio
3 8 (0.73%) Git
4 4 (0.37%) LabVIEW
5 3 (0.28%) Eclipse
6 2 (0.18%) Rational Rhapsody
7 1 (0.092%) SQL Server Management Studio (SSMS)
General
1 298 (27.36%) Social Skills
2 165 (15.15%) Finance
3 119 (10.93%) Analytical Skills
4 82 (7.53%) Manufacturing
5 79 (7.25%) Law
6 68 (6.24%) Legal
7 52 (4.78%) Retail
8 46 (4.22%) Organisational Skills
9 45 (4.13%) Documentation Skills
10 30 (2.75%) Telecoms
11 19 (1.74%) Banking
12 17 (1.56%) Advertising
13 11 (1.01%) Local Government
14 9 (0.83%) Back Office
14 9 (0.83%) Marketing
15 8 (0.73%) Automotive
15 8 (0.73%) International Banking
16 7 (0.64%) Inclusion and Diversity
16 7 (0.64%) Public Sector
16 7 (0.64%) Social Housing
Libraries, Frameworks & Software Standards
1 26 (2.39%) .NET
2 18 (1.65%) Web Services
3 16 (1.47%) Middleware
4 12 (1.10%) XML
5 11 (1.01%) CSS
5 11 (1.01%) HTML
6 10 (0.92%) REST
7 7 (0.64%) SOAP
8 5 (0.46%) .NET Framework
8 5 (0.46%) EDI
9 4 (0.37%) Elastic Stack
9 4 (0.37%) FIX Protocol
9 4 (0.37%) JSON
10 3 (0.28%) Kafka
11 2 (0.18%) 802.1X
12 1 (0.092%) SAP CAF
Miscellaneous
1 63 (5.79%) Onboarding
2 48 (4.41%) Driving Licence
3 40 (3.67%) Video Conferencing
4 25 (2.30%) Management Information System
5 21 (1.93%) Analytical Mindset
5 21 (1.93%) Client/Server
6 16 (1.47%) Self-Motivation
7 14 (1.29%) NHS
8 12 (1.10%) Renewable Energy
9 10 (0.92%) Low-Code
10 9 (0.83%) EPoS
11 8 (0.73%) Housing Association
11 8 (0.73%) Hybrid Cloud
12 6 (0.55%) IoT
13 5 (0.46%) Data Protection Act
13 5 (0.46%) Enterprise Software
13 5 (0.46%) Legacy Systems
14 4 (0.37%) Legacy Applications
14 4 (0.37%) Linux Command Line
14 4 (0.37%) Microsoft Licensing
Operating Systems
1 333 (30.58%) Windows
2 91 (8.36%) Windows Server
3 87 (7.99%) Windows 10
4 36 (3.31%) Android
5 24 (2.20%) Linux
6 15 (1.38%) Windows Server 2019
7 11 (1.01%) Apple iOS
8 9 (0.83%) Mac OS
9 1 (0.092%) Solaris
9 1 (0.092%) Ubuntu
9 1 (0.092%) Unix
9 1 (0.092%) Windows Server 2012
9 1 (0.092%) Windows Server 2016
Processes & Methodologies
1 244 (22.41%) Problem-Solving
2 175 (16.07%) ITIL
3 142 (13.04%) Customer Service
4 136 (12.49%) Continuous Improvement
5 128 (11.75%) ERP
6 114 (10.47%) ITSM
7 82 (7.53%) Process Improvement
7 82 (7.53%) Service Management
8 74 (6.80%) Change Management
9 62 (5.69%) Business Intelligence
10 44 (4.04%) CRM
10 44 (4.04%) Incident Management
11 40 (3.67%) Service Delivery
12 38 (3.49%) Cybersecurity
13 36 (3.31%) Data Analysis
14 33 (3.03%) Computer Science
15 31 (2.85%) Data Management
16 29 (2.66%) Document Management
16 29 (2.66%) Migration
17 28 (2.57%) Workflow
Programming Languages
1 218 (20.02%) SQL
2 34 (3.12%) PowerShell
3 25 (2.30%) C#
4 19 (1.74%) JavaScript
5 18 (1.65%) T-SQL
6 13 (1.19%) Python
7 11 (1.01%) VB.NET
8 8 (0.73%) PL/SQL
9 7 (0.64%) PHP
10 4 (0.37%) Delphi
10 4 (0.37%) Pascal
11 3 (0.28%) VBA
12 2 (0.18%) Java
12 2 (0.18%) Tcl
13 1 (0.092%) R
Qualifications
1 102 (9.37%) Degree
2 48 (4.41%) A+ Certification
3 43 (3.95%) Security Cleared
4 36 (3.31%) Microsoft Certification
5 24 (2.20%) SC Cleared
6 18 (1.65%) Microsoft Certified Professional
7 9 (0.83%) HNC
8 8 (0.73%) DV Cleared
9 6 (0.55%) Computer Science Degree
9 6 (0.55%) MBCS
10 5 (0.46%) MCSA
11 4 (0.37%) DBS Check
12 3 (0.28%) Azure Certification
12 3 (0.28%) BPSS Clearance
12 3 (0.28%) CCNA
12 3 (0.28%) Cisco Certification
12 3 (0.28%) ITIL Certification
12 3 (0.28%) ITIL Foundation Certificate
13 2 (0.18%) MCSE
13 2 (0.18%) Oracle Certification
Quality Assurance & Compliance
1 59 (5.42%) SLA
2 20 (1.84%) ISO/IEC 27001
3 16 (1.47%) Cyber Essentials
4 15 (1.38%) Data Quality
5 8 (0.73%) QA
6 7 (0.64%) Cyber Essentials PLUS
7 5 (0.46%) GDPR
8 4 (0.37%) Accessibility
8 4 (0.37%) Actionable Recommendations
9 2 (0.18%) PCI DSS
10 1 (0.092%) DICOM
10 1 (0.092%) PMO
System Software
1 215 (19.74%) Active Directory
2 15 (1.38%) Hyper-V
2 15 (1.38%) VMware Infrastructure
3 6 (0.55%) Virtual Desktop
4 5 (0.46%) XenApp
5 3 (0.28%) BitLocker
5 3 (0.28%) Docker
5 3 (0.28%) Firmware
5 3 (0.28%) Microsoft Virtual Server
5 3 (0.28%) Virtual Servers
6 1 (0.092%) vSphere
Systems Management
1 58 (5.33%) Microsoft Intune
2 27 (2.48%) SCCM
3 7 (0.64%) Single Sign-On
4 4 (0.37%) Kibana
5 2 (0.18%) Jamf Pro
6 1 (0.092%) Autotask
6 1 (0.092%) FortiGate
6 1 (0.092%) Terraform
Vendors
1 378 (34.71%) Microsoft
2 46 (4.22%) ServiceNow
3 31 (2.85%) Oracle
4 24 (2.20%) VMware
5 22 (2.02%) iManage
5 22 (2.02%) SAP
6 16 (1.47%) Google
7 14 (1.29%) Citrix
7 14 (1.29%) Starlink
8 13 (1.19%) Apple
9 11 (1.01%) Cisco
9 11 (1.01%) HubSpot
10 10 (0.92%) ConnectWise
10 10 (0.92%) IBM
10 10 (0.92%) IFS
10 10 (0.92%) Intapp
10 10 (0.92%) Northgate
11 9 (0.83%) Aderant
11 9 (0.83%) SolarWinds
12 7 (0.64%) Polycom