Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,750 per year, according to job vacancies posted during the 6 months leading to 26 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Feb 2026
Same period 2025 Same period 2024
Rank 129 207 153
Rank change year-on-year +78 -54 +94
Permanent jobs requiring a Support Analyst 1,027 668 1,285
As % of all permanent jobs in England 1.67% 1.56% 1.93%
As % of the Job Titles category 1.83% 1.71% 2.04%
Number of salaries quoted 792 440 1,113
10th Percentile £26,000 £26,250 £24,750
25th Percentile £28,750 £31,250 £28,000
Median annual salary (50th Percentile) £33,750 £40,000 £36,500
Median % change year-on-year -15.63% +9.59% +8.96%
75th Percentile £41,563 £53,750 £47,500
90th Percentile £53,750 £70,100 £57,500
UK median annual salary £34,000 £40,000 £37,500
% change year-on-year -15.00% +6.67% +12.55%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 56,218 39,052 62,857
% of permanent jobs with a recognized job title 91.45% 91.19% 94.59%
Number of salaries quoted 36,340 21,134 50,106
10th Percentile £29,500 £32,750 £28,823
25th Percentile £38,500 £45,000 £39,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -10.57%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 26 February 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 26 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +89 262 £33,000 -5.71% 44
London +4 262 £41,222 -17.56% 27
Midlands +69 164 £30,250 -6.92% 24
North of England +34 163 £32,500 -4.41% 22
South West +53 107 £32,500 +3.17% 14
West Midlands +62 94 £35,000 +6.06% 13
Yorkshire +5 91 £27,750 -22.38% 13
East Midlands +22 70 £27,000 +3.85% 10
East of England +45 67 £29,000 -10.77% 12
North West -5 59 £35,221 +17.40% 8
North East +4 13 £41,500 +18.57% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 26 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 365 (35.54%) Microsoft
2 336 (32.72%) Windows
3 329 (32.04%) Problem-Solving
4 262 (25.51%) Microsoft 365
5 250 (24.34%) Customer Service
6 233 (22.69%) SQL
7 222 (21.62%) ITIL
8 218 (21.23%) Active Directory
9 173 (16.85%) Azure
10 143 (13.92%) Microsoft Office
11 140 (13.63%) Degree
12 120 (11.68%) ERP
13 112 (10.91%) Continuous Improvement
14 106 (10.32%) Entra ID
14 106 (10.32%) ITSM
15 94 (9.15%) Microsoft Intune
16 85 (8.28%) Microsoft Excel
17 84 (8.18%) Windows 10
18 82 (7.98%) Windows Server
19 80 (7.79%) Power Platform
20 79 (7.69%) Change Management
21 77 (7.50%) JIRA
22 75 (7.30%) Microsoft Exchange
23 73 (7.11%) Process Improvement
24 72 (7.01%) SharePoint
25 69 (6.72%) SQL Server
26 68 (6.62%) DNS
26 68 (6.62%) Service Management
27 64 (6.23%) Business Intelligence
27 64 (6.23%) SLA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 75 (7.30%) Microsoft Exchange
2 72 (7.01%) SharePoint
3 18 (1.75%) Confluence
4 10 (0.97%) Skype for Business
5 6 (0.58%) IIS
6 3 (0.29%) CMS
7 1 (0.097%) Appian
7 1 (0.097%) Moodle
7 1 (0.097%) Tomcat
7 1 (0.097%) Umbraco
Applications
1 143 (13.92%) Microsoft Office
2 85 (8.28%) Microsoft Excel
3 39 (3.80%) Microsoft PowerPoint
4 12 (1.17%) Spreadsheet
5 3 (0.29%) MS Visio
6 1 (0.097%) Acrobat
6 1 (0.097%) AutoCAD
6 1 (0.097%) Photoshop
Business Applications
1 21 (2.04%) Dynamics CRM
2 17 (1.66%) Endur
3 15 (1.46%) NEC Housing
4 14 (1.36%) NetSuite
5 13 (1.27%) Visualfiles
6 12 (1.17%) Dynamics AX
7 9 (0.88%) Magento
7 9 (0.88%) Shopify
8 8 (0.78%) Dynamics NAV
9 7 (0.68%) SAP S/4HANA
10 6 (0.58%) SAP HR
10 6 (0.58%) SAP Payroll
10 6 (0.58%) Unit4 Business World
11 5 (0.49%) Elite 3E
11 5 (0.49%) Fidessa
12 3 (0.29%) Dynamics GP
12 3 (0.29%) SAP Business ByDesign
13 2 (0.19%) Oracle Assets
13 2 (0.19%) Oracle Cash Management
13 2 (0.19%) Oracle Receivables
Cloud Services
1 262 (25.51%) Microsoft 365
2 173 (16.85%) Azure
3 106 (10.32%) Entra ID
4 80 (7.79%) Power Platform
5 44 (4.28%) SaaS
6 40 (3.89%) Dynamics 365
7 27 (2.63%) OneDrive
8 24 (2.34%) Power Automate
9 20 (1.95%) AWS
10 14 (1.36%) PowerApps
11 12 (1.17%) Google Workspace
12 10 (0.97%) dbt
13 6 (0.58%) Boomi
13 6 (0.58%) iPaaS
13 6 (0.58%) OCI
13 6 (0.58%) Workato
14 5 (0.49%) Azure DevOps
14 5 (0.49%) Azure Monitor
15 4 (0.39%) BigCommerce
16 3 (0.29%) ClickUp
Communications & Networking
1 68 (6.62%) DNS
2 62 (6.04%) DHCP
2 62 (6.04%) Firewall
3 49 (4.77%) VPN
4 44 (4.28%) TCP/IP
5 27 (2.63%) Remote Desktop
6 17 (1.66%) Wireless
7 15 (1.46%) WebEx
7 15 (1.46%) Wi-Fi
8 14 (1.36%) WAN
9 13 (1.27%) LAN
9 13 (1.27%) Unified Communications
10 12 (1.17%) Broadband
10 12 (1.17%) WinSCP
11 10 (0.97%) Skype
12 9 (0.88%) VLAN
12 9 (0.88%) VoIP
13 8 (0.78%) Internet
14 7 (0.68%) 4G
14 7 (0.68%) MPLS
Database & Business Intelligence
1 69 (6.72%) SQL Server
2 60 (5.84%) Power BI
3 25 (2.43%) Relational Database
4 15 (1.46%) Oracle Reports
5 13 (1.27%) Metabase
6 12 (1.17%) SQL Server Reporting Services
7 11 (1.07%) SQL Server Integration Services
8 10 (0.97%) Data Warehouse
9 6 (0.58%) PostgreSQL
10 4 (0.39%) MySQL
11 3 (0.29%) Azure SQL Database
12 2 (0.19%) DB2
13 1 (0.097%) BusinessObjects
13 1 (0.097%) Crystal Reports
13 1 (0.097%) Oracle Database
13 1 (0.097%) Power Query
Development Applications
1 77 (7.50%) JIRA
2 18 (1.75%) Git
3 13 (1.27%) Visual Studio
4 7 (0.68%) Bitbucket
5 4 (0.39%) LabVIEW
6 2 (0.19%) Rational Rhapsody
General
1 453 (44.11%) Social Skills
2 168 (16.36%) Analytical Skills
3 163 (15.87%) Finance
4 94 (9.15%) Law
5 63 (6.13%) Organisational Skills
6 62 (6.04%) Manufacturing
7 59 (5.74%) Legal
7 59 (5.74%) Retail
8 53 (5.16%) Telecoms
9 32 (3.12%) Advertising
10 22 (2.14%) Marketing
11 20 (1.95%) Documentation Skills
12 15 (1.46%) Back Office
13 14 (1.36%) Automotive
13 14 (1.36%) Banking
14 5 (0.49%) Agriculture
14 5 (0.49%) Front Office
14 5 (0.49%) Publishing
15 4 (0.39%) Aviation
15 4 (0.39%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 16 (1.56%) .NET
2 14 (1.36%) Middleware
3 8 (0.78%) CSS
3 8 (0.78%) FIX Protocol
3 8 (0.78%) HTML
3 8 (0.78%) REST
3 8 (0.78%) SOAP
3 8 (0.78%) Web Services
4 4 (0.39%) Oracle Fusion
4 4 (0.39%) React
4 4 (0.39%) Software Packaging
5 3 (0.29%) EDI
5 3 (0.29%) Lightning Web Components
6 2 (0.19%) JSON
6 2 (0.19%) XML
7 1 (0.097%) Elastic Stack
7 1 (0.097%) jQuery
7 1 (0.097%) MFC
7 1 (0.097%) SAP CAF
Miscellaneous
1 101 (9.83%) Onboarding
2 79 (7.69%) Driving Licence
3 48 (4.67%) Management Information System
4 43 (4.19%) Video Conferencing
5 32 (3.12%) Enterprise Software
6 22 (2.14%) NHS
7 21 (2.04%) Self-Motivation
8 15 (1.46%) Renewable Energy
9 14 (1.36%) Analytical Mindset
10 11 (1.07%) Low-Code
11 8 (0.78%) Client/Server
11 8 (0.78%) EPoS
11 8 (0.78%) Mobile App
12 7 (0.68%) IoT
13 6 (0.58%) Data Centre
13 6 (0.58%) iPhone
13 6 (0.58%) Reference Data
14 5 (0.49%) Data Protection Act
14 5 (0.49%) Housing Association
15 4 (0.39%) Microsoft Licensing
Operating Systems
1 336 (32.72%) Windows
2 84 (8.18%) Windows 10
3 82 (7.98%) Windows Server
4 40 (3.89%) Linux
5 38 (3.70%) Mac OS
6 34 (3.31%) Android
7 33 (3.21%) Apple iOS
8 10 (0.97%) Unix
9 9 (0.88%) Windows Server 2019
10 4 (0.39%) Mac OS X
11 3 (0.29%) Windows Server 2016
12 2 (0.19%) Solaris
12 2 (0.19%) Ubuntu
12 2 (0.19%) Windows Server 2012
13 1 (0.097%) AIX
13 1 (0.097%) Windows 7
13 1 (0.097%) Windows Server 2003
13 1 (0.097%) Windows Server 2008
Processes & Methodologies
1 329 (32.04%) Problem-Solving
2 250 (24.34%) Customer Service
3 222 (21.62%) ITIL
4 120 (11.68%) ERP
5 112 (10.91%) Continuous Improvement
6 106 (10.32%) ITSM
7 79 (7.69%) Change Management
8 73 (7.11%) Process Improvement
9 68 (6.62%) Service Management
10 64 (6.23%) Business Intelligence
11 53 (5.16%) CRM
12 46 (4.48%) Cybersecurity
13 41 (3.99%) Computer Science
13 41 (3.99%) Mentoring
14 38 (3.70%) Data Management
15 37 (3.60%) User Experience
16 36 (3.51%) Data Analysis
16 36 (3.51%) Incident Management
17 33 (3.21%) Asset Management
17 33 (3.21%) Root Cause Analysis
Programming Languages
1 233 (22.69%) SQL
2 35 (3.41%) PowerShell
3 33 (3.21%) T-SQL
4 27 (2.63%) C#
4 27 (2.63%) Python
5 11 (1.07%) VB.NET
6 8 (0.78%) Java
7 6 (0.58%) JavaScript
8 5 (0.49%) Data Analysis Expressions
8 5 (0.49%) Kusto Query Language
8 5 (0.49%) VBA
9 4 (0.39%) Delphi
9 4 (0.39%) Pascal
9 4 (0.39%) PHP
10 3 (0.29%) Apex Code
10 3 (0.29%) Bash
11 2 (0.19%) PL/SQL
11 2 (0.19%) VB
12 1 (0.097%) R
12 1 (0.097%) VBScript
Qualifications
1 140 (13.63%) Degree
2 42 (4.09%) Security Cleared
3 32 (3.12%) A+ Certification
4 31 (3.02%) Microsoft Certification
5 27 (2.63%) SC Cleared
6 19 (1.85%) Computer Science Degree
7 17 (1.66%) Microsoft Certified Professional
8 13 (1.27%) ITIL Foundation Certificate
9 10 (0.97%) ITIL Certification
10 9 (0.88%) DBS Check
11 7 (0.68%) CCNA
11 7 (0.68%) Cisco Certification
11 7 (0.68%) Network+ Certification
12 6 (0.58%) HNC
13 5 (0.49%) DV Cleared
13 5 (0.49%) MCSA
14 4 (0.39%) BPSS Clearance
14 4 (0.39%) Master's Degree
14 4 (0.39%) MCSE
15 3 (0.29%) Azure Certification
Quality Assurance & Compliance
1 64 (6.23%) SLA
2 18 (1.75%) QA
3 13 (1.27%) ISO/IEC 27001
4 8 (0.78%) Cyber Essentials
5 5 (0.49%) Data Quality
6 4 (0.39%) Accessibility
6 4 (0.39%) Actionable Recommendations
6 4 (0.39%) GDPR
7 3 (0.29%) Cyber Essentials PLUS
8 1 (0.097%) PCI DSS
System Software
1 218 (21.23%) Active Directory
2 26 (2.53%) VMware Infrastructure
3 14 (1.36%) Hyper-V
4 8 (0.78%) Virtual Desktop
5 5 (0.49%) Virtual Machines
6 2 (0.19%) BitLocker
6 2 (0.19%) XenApp
7 1 (0.097%) Docker
7 1 (0.097%) vSphere
Systems Management
1 94 (9.15%) Microsoft Intune
2 16 (1.56%) SCCM
3 9 (0.88%) Grafana
4 7 (0.68%) Control-M
4 7 (0.68%) Kubernetes
4 7 (0.68%) Prometheus
5 4 (0.39%) Jamf Pro
6 1 (0.097%) AirWatch
6 1 (0.097%) EMC NetWorker
6 1 (0.097%) SCOM
6 1 (0.097%) Symantec Endpoint Protection
6 1 (0.097%) Terraform
Vendors
1 365 (35.54%) Microsoft
2 35 (3.41%) ServiceNow
3 30 (2.92%) VMware
4 24 (2.34%) Oracle
5 23 (2.24%) SAP
6 17 (1.66%) Cisco
7 15 (1.46%) Salesforce
8 14 (1.36%) Apple
9 13 (1.27%) CheckPoint
9 13 (1.27%) Google
9 13 (1.27%) Palo Alto
10 11 (1.07%) ConnectWise
10 11 (1.07%) HubSpot
10 11 (1.07%) Northgate
10 11 (1.07%) Polycom
11 9 (0.88%) Sage
12 8 (0.78%) Epicor
12 8 (0.78%) Intapp
12 8 (0.78%) WooCommerce
13 7 (0.68%) Starlink