Support Analyst Jobs in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,500 per year, according to job vacancies posted during the 6 months leading to 13 July 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
13 Jul 2025
Same period 2024 Same period 2023
Rank 154 200 219
Rank change year-on-year +46 +19 +63
Permanent jobs requiring a Support Analyst 1,074 1,268 1,245
As % of all permanent jobs advertised in England 2.05% 1.41% 1.65%
As % of the Job Titles category 2.27% 1.49% 1.80%
Number of salaries quoted 912 995 1,021
10th Percentile £25,000 £24,000 £24,750
25th Percentile £28,000 £27,500 £27,766
Median annual salary (50th Percentile) £34,500 £35,000 £35,000
Median % change year-on-year -1.43% - +7.69%
75th Percentile £46,313 £47,500 £47,500
90th Percentile £57,500 £60,000 £66,250
UK median annual salary £34,250 £35,000 £35,000
% change year-on-year -2.14% - +7.69%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 47,389 85,136 69,214
% of permanent jobs with a recognized job title 90.27% 94.65% 91.56%
Number of salaries quoted 26,468 61,265 48,239
10th Percentile £28,000 £28,750 £32,500
25th Percentile £38,750 £38,750 £45,000
Median annual salary (50th Percentile) £55,000 £52,550 £60,000
Median % change year-on-year +4.66% -12.42% -
75th Percentile £73,750 £71,250 £81,250
90th Percentile £95,000 £90,000 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 13 July 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 13 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +19 267 £47,500 +5.56% 97
North of England +26 205 £29,750 -8.46% 43
South East +11 201 £35,000 +7.69% 35
Midlands +70 181 £30,000 - 21
East of England +49 116 £29,500 -1.67% 17
South West +79 102 £31,953 -4.62% 18
Yorkshire +57 99 £28,500 -12.31% 15
West Midlands +64 98 £33,000 -5.29% 3
East Midlands +46 83 £29,500 +3.51% 17
North West -35 83 £33,000 +3.94% 21
North East +60 23 £35,000 -17.65% 7
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 13 July 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 503 (46.83%) Microsoft
2 493 (45.90%) Social Skills
3 456 (42.46%) Windows
4 373 (34.73%) Problem-Solving
5 365 (33.99%) Microsoft 365
6 314 (29.24%) SQL
7 305 (28.40%) Active Directory
8 262 (24.39%) Customer Service
9 224 (20.86%) Azure
10 217 (20.20%) ITIL
11 188 (17.50%) Law
12 182 (16.95%) Finance
13 178 (16.57%) Microsoft Office
14 147 (13.69%) Windows Server
15 146 (13.59%) Analytical Skills
16 141 (13.13%) Degree
17 132 (12.29%) SharePoint
18 125 (11.64%) ERP
19 124 (11.55%) ITSM
20 121 (11.27%) Windows 10
21 120 (11.17%) Firewall
22 119 (11.08%) SLA
23 117 (10.89%) Microsoft Intune
24 112 (10.43%) Microsoft Exchange
25 109 (10.15%) DNS
26 105 (9.78%) Incident Management
27 100 (9.31%) SQL Server
28 97 (9.03%) DHCP
29 95 (8.85%) Entra ID
30 94 (8.75%) Microsoft Excel

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 132 (12.29%) SharePoint
2 112 (10.43%) Microsoft Exchange
3 41 (3.82%) Confluence
4 26 (2.42%) IIS
5 13 (1.21%) IBM Domino
6 2 (0.19%) Exchange Server 2013
7 1 (0.093%) Alfresco
7 1 (0.093%) CMS
7 1 (0.093%) Documentum
7 1 (0.093%) Exchange Server 2010
7 1 (0.093%) Office Communications Server
Applications
1 178 (16.57%) Microsoft Office
2 94 (8.75%) Microsoft Excel
3 26 (2.42%) Microsoft PowerPoint
4 3 (0.28%) Adobe Creative Suite
5 2 (0.19%) Acrobat
6 1 (0.093%) Spreadsheet
Business Applications
1 23 (2.14%) SAP S/4HANA
2 20 (1.86%) Dynamics NAV
3 19 (1.77%) Dynamics AX
3 19 (1.77%) SAP HR
3 19 (1.77%) SAP Payroll
4 18 (1.68%) SAP HCM
5 11 (1.02%) PeopleSoft Financials
6 10 (0.93%) Remedy ITSM
7 9 (0.84%) Dynamics CRM
8 6 (0.56%) SAP ERP
8 6 (0.56%) Temenos T24
9 5 (0.47%) Exchequer
9 5 (0.47%) Fidessa
9 5 (0.47%) NetSuite
9 5 (0.47%) SAP EWM
9 5 (0.47%) SAP WM
10 4 (0.37%) Sage 1000
10 4 (0.37%) SAP Business One
11 3 (0.28%) Carpe Diem
11 3 (0.28%) Infor CloudSuite Industrial (formerly SyteLine)
Cloud Services
1 365 (33.99%) Microsoft 365
2 224 (20.86%) Azure
3 95 (8.85%) Entra ID
4 73 (6.80%) Power Platform
5 49 (4.56%) Dynamics 365
6 34 (3.17%) OneDrive
7 19 (1.77%) Power Automate
8 18 (1.68%) AWS
8 18 (1.68%) SuccessFactors
9 15 (1.40%) SaaS
10 11 (1.02%) PowerApps
11 8 (0.74%) Microsoft Copilot
12 6 (0.56%) Azure Data Factory
12 6 (0.56%) Azure Logic Apps
12 6 (0.56%) Azure Monitor
13 5 (0.47%) Boomi
13 5 (0.47%) Nutanix
13 5 (0.47%) Salesforce Commerce Cloud
13 5 (0.47%) SAP Commerce Cloud
14 3 (0.28%) Google Workspace
Communications & Networking
1 120 (11.17%) Firewall
2 109 (10.15%) DNS
3 97 (9.03%) DHCP
4 68 (6.33%) VPN
5 61 (5.68%) VoIP
6 59 (5.49%) LAN
7 53 (4.93%) WAN
8 51 (4.75%) TCP/IP
9 35 (3.26%) VLAN
10 24 (2.23%) Wi-Fi
11 23 (2.14%) Cisco IOS
12 22 (2.05%) Wireless
13 12 (1.12%) FTP
14 11 (1.02%) ADSL
15 10 (0.93%) Remote Desktop
16 9 (0.84%) Internet
17 8 (0.74%) Kerberos
18 6 (0.56%) Network Security
18 6 (0.56%) WPA
19 5 (0.47%) SAN
Database & Business Intelligence
1 100 (9.31%) SQL Server
2 55 (5.12%) Power BI
3 28 (2.61%) SQL Server Integration Services
4 27 (2.51%) SQL Server Reporting Services
5 19 (1.77%) Relational Database
6 16 (1.49%) Amazon RDS
6 16 (1.49%) MySQL
7 14 (1.30%) DB2
8 8 (0.74%) Crystal Reports
8 8 (0.74%) Oracle Reports
9 5 (0.47%) BusinessObjects
9 5 (0.47%) EDRMS
9 5 (0.47%) Geospatial Data
9 5 (0.47%) GIS
10 4 (0.37%) FileMaker
11 3 (0.28%) Big Data
12 1 (0.093%) Data Warehouse
12 1 (0.093%) NoSQL
12 1 (0.093%) Power Query
12 1 (0.093%) Tableau
Development Applications
1 68 (6.33%) JIRA
2 8 (0.74%) Visual Studio
3 7 (0.65%) Git
4 1 (0.093%) Eclipse
4 1 (0.093%) SQL Server Management Studio (SSMS)
General
1 493 (45.90%) Social Skills
2 188 (17.50%) Law
3 182 (16.95%) Finance
4 146 (13.59%) Analytical Skills
5 61 (5.68%) Legal
6 59 (5.49%) Manufacturing
6 59 (5.49%) Telecoms
7 58 (5.40%) Organisational Skills
8 48 (4.47%) Marketing
9 46 (4.28%) Retail
10 41 (3.82%) Inclusion and Diversity
11 34 (3.17%) Banking
12 30 (2.79%) Pharmaceutical
13 17 (1.58%) Games
14 15 (1.40%) Documentation Skills
15 12 (1.12%) General Ledger
15 12 (1.12%) Spanish Language
16 11 (1.02%) Advertising
16 11 (1.02%) Public Sector
17 10 (0.93%) Front Office
Libraries, Frameworks & Software Standards
1 38 (3.54%) .NET
2 23 (2.14%) XML
3 21 (1.96%) HTML
4 18 (1.68%) ASP.NET
4 18 (1.68%) SAP Fiori
5 15 (1.40%) FIX Protocol
6 14 (1.30%) EDI
7 13 (1.21%) JSON
7 13 (1.21%) LDAP
7 13 (1.21%) REST
7 13 (1.21%) SOAP
7 13 (1.21%) Web Services
8 9 (0.84%) .NET Framework
8 9 (0.84%) Oracle Fusion
9 6 (0.56%) Middleware
9 6 (0.56%) WPF
10 5 (0.47%) CSS
11 1 (0.093%) OAuth
11 1 (0.093%) ODBC
11 1 (0.093%) X-Windows
Miscellaneous
1 45 (4.19%) Onboarding
2 43 (4.00%) Video Conferencing
3 33 (3.07%) Driving Licence
4 32 (2.98%) Management Information System
5 27 (2.51%) Self-Motivation
6 21 (1.96%) Analytical Mindset
7 18 (1.68%) EPoS
8 17 (1.58%) iPhone
9 11 (1.02%) Data Structures
9 11 (1.02%) iPad
10 9 (0.84%) FMCG
11 8 (0.74%) Derivative
11 8 (0.74%) PKI
12 7 (0.65%) Data Protection Act
12 7 (0.65%) Fixed Income
12 7 (0.65%) iSeries
12 7 (0.65%) Life Science
12 7 (0.65%) Manufacturing Execution System
12 7 (0.65%) Smartphone
13 6 (0.56%) Legacy Applications
Operating Systems
1 456 (42.46%) Windows
2 147 (13.69%) Windows Server
3 121 (11.27%) Windows 10
4 87 (8.10%) Linux
5 49 (4.56%) Mac OS
6 39 (3.63%) Windows Server 2019
7 32 (2.98%) Unix
8 24 (2.23%) Mac OS X
9 21 (1.96%) Apple iOS
9 21 (1.96%) Windows Server 2016
10 12 (1.12%) Android
11 10 (0.93%) Windows 7
12 8 (0.74%) Windows Server 2012
13 6 (0.56%) Rocky
14 5 (0.47%) CentOS
14 5 (0.47%) Windows 8
15 3 (0.28%) Ubuntu
16 2 (0.19%) Red Hat Enterprise Linux
17 1 (0.093%) Solaris
Processes & Methodologies
1 373 (34.73%) Problem-Solving
2 262 (24.39%) Customer Service
3 217 (20.20%) ITIL
4 125 (11.64%) ERP
5 124 (11.55%) ITSM
6 105 (9.78%) Incident Management
7 79 (7.36%) Service Delivery
8 74 (6.89%) Service Management
9 70 (6.52%) Time Management
10 69 (6.42%) Change Management
10 69 (6.42%) Cybersecurity
11 63 (5.87%) Continuous Improvement
12 61 (5.68%) Agile
12 61 (5.68%) Problem Management
13 59 (5.49%) Business Intelligence
14 58 (5.40%) CRM
15 54 (5.03%) Process Improvement
16 51 (4.75%) Mentoring
17 50 (4.66%) Root Cause Analysis
18 45 (4.19%) Computer Science
Programming Languages
1 314 (29.24%) SQL
2 54 (5.03%) PowerShell
3 52 (4.84%) C#
4 49 (4.56%) Python
5 25 (2.33%) T-SQL
5 25 (2.33%) VB.NET
6 22 (2.05%) JavaScript
7 21 (1.96%) PL/SQL
8 18 (1.68%) ABAP
9 13 (1.21%) Bash
10 11 (1.02%) VB
11 10 (0.93%) Java
11 10 (0.93%) Perl
12 9 (0.84%) Shell Script
13 7 (0.65%) C-shell
13 7 (0.65%) Korn
14 6 (0.56%) Delphi
15 4 (0.37%) VBA
16 1 (0.093%) PHP
Qualifications
1 141 (13.13%) Degree
2 71 (6.61%) A+ Certification
3 68 (6.33%) Microsoft Certification
4 44 (4.10%) Security Cleared
5 43 (4.00%) SC Cleared
6 25 (2.33%) DBS Check
7 20 (1.86%) MCP
8 19 (1.77%) Computer Science Degree
9 14 (1.30%) ITIL Certification
9 14 (1.30%) MCSA
10 13 (1.21%) ITIL Foundation Certificate
11 12 (1.12%) MCSE
12 11 (1.02%) Cisco Certification
12 11 (1.02%) Network+ Certification
13 8 (0.74%) CCNP
14 7 (0.65%) PhD
15 5 (0.47%) BPSS Clearance
16 3 (0.28%) CCNA
16 3 (0.28%) MOS
17 1 (0.093%) MCDST
Quality Assurance & Compliance
1 119 (11.08%) SLA
2 29 (2.70%) GDPR
3 12 (1.12%) Cyber Essentials
4 11 (1.02%) Data Quality
5 9 (0.84%) ISO/IEC 27001
6 5 (0.47%) Accessibility
7 2 (0.19%) Cyber Essentials PLUS
7 2 (0.19%) QA
8 1 (0.093%) PCI DSS
System Software
1 305 (28.40%) Active Directory
2 28 (2.61%) VMware Infrastructure
3 19 (1.77%) Hyper-V
4 16 (1.49%) Firmware
5 14 (1.30%) Virtual Desktop
6 11 (1.02%) BitLocker
7 7 (0.65%) Virtual Servers
8 2 (0.19%) Microsoft Virtual Server
9 1 (0.093%) Terminal Server
9 1 (0.093%) Virtual Machines
9 1 (0.093%) VMware ESXi
9 1 (0.093%) Xen
9 1 (0.093%) XenApp
Systems Management
1 117 (10.89%) Microsoft Intune
2 40 (3.72%) SCCM
3 10 (0.93%) Grafana
4 8 (0.74%) Autotask
4 8 (0.74%) WSUS
5 7 (0.65%) Active Directory Federation Services
6 5 (0.47%) Jamf Pro
7 2 (0.19%) ITRS Geneos
7 2 (0.19%) Nagios
8 1 (0.093%) Graylog
8 1 (0.093%) Norton AntiVirus
Vendors
1 503 (46.83%) Microsoft
2 67 (6.24%) SAP
3 48 (4.47%) VMware
4 46 (4.28%) Cisco
5 44 (4.10%) Oracle
6 41 (3.82%) ServiceNow
7 28 (2.61%) Citrix
8 26 (2.42%) Apple
9 19 (1.77%) HP
9 19 (1.77%) Meraki
10 18 (1.68%) MobileIron
11 16 (1.49%) Sage
12 15 (1.40%) Google
12 15 (1.40%) Intapp
13 12 (1.12%) Okta
13 12 (1.12%) Reuters
14 11 (1.02%) iManage
14 11 (1.02%) PeopleSoft
14 11 (1.02%) Salesforce
14 11 (1.02%) Workday