Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 29 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Jul 2026
Same period 2025 Same period 2024
Rank 151 127 216
Rank change year-on-year -24 +89 -11
Permanent jobs requiring a Support Analyst 1,196 1,107 999
As % of all permanent jobs in England 1.33% 2.55% 1.32%
As % of the Job Titles category 1.40% 2.81% 1.39%
Number of salaries quoted 997 945 773
10th Percentile £26,250 £25,500 £24,000
25th Percentile £30,000 £28,000 £28,000
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £43,750 £46,250 £46,250
90th Percentile £48,750 £57,500 £66,600
UK median annual salary £35,000 £34,500 £35,000
% change year-on-year +1.45% -1.43% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 85,184 39,343 71,903
% of permanent jobs with a recognized job title 94.41% 90.58% 94.68%
Number of salaries quoted 59,787 23,812 50,509
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,000 £75,000 £72,500
90th Percentile £97,500 £97,500 £92,000
UK median annual salary £55,000 £55,000 £55,000
% change year-on-year - - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 29 July 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 29 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +34 307 £34,500 -1.43% 32
North of England -8 236 £35,000 +21.74% 24
London -49 225 £42,500 -10.53% 21
Midlands -33 171 £35,000 +7.69% 18
South West -30 143 £32,500 - 8
North West +20 122 £35,000 +6.46% 16
East of England -15 114 £30,000 +1.69% 19
Yorkshire -23 111 £35,000 +22.81% 6
East Midlands -26 95 £35,000 +18.64% 10
West Midlands -48 76 £37,500 +11.94% 8
North East -72 3 £30,000 -7.69% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 29 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 415 (34.70%) Microsoft
2 374 (31.27%) Windows
3 343 (28.68%) Microsoft 365
4 303 (25.33%) Problem-Solving
5 245 (20.48%) SQL
6 230 (19.23%) Active Directory
7 183 (15.30%) ITIL
8 176 (14.72%) Azure
9 173 (14.46%) Continuous Improvement
10 160 (13.38%) Customer Service
11 136 (11.37%) ERP
12 116 (9.70%) Microsoft Office
13 115 (9.62%) Windows Server
14 114 (9.53%) ITSM
15 97 (8.11%) Degree
16 95 (7.94%) Entra ID
17 94 (7.86%) Service Management
18 89 (7.44%) SharePoint
19 80 (6.69%) Windows 10
20 76 (6.35%) SQL Server
21 75 (6.27%) Business Intelligence
21 75 (6.27%) Microsoft Exchange
22 74 (6.19%) Microsoft Intune
23 72 (6.02%) Power Platform
24 69 (5.77%) Process Improvement
25 64 (5.35%) Microsoft Excel
26 62 (5.18%) Incident Management
27 56 (4.68%) SaaS
27 56 (4.68%) ServiceNow
28 54 (4.52%) Change Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 89 (7.44%) SharePoint
2 75 (6.27%) Microsoft Exchange
3 25 (2.09%) IIS
4 12 (1.00%) Skype for Business
5 6 (0.50%) Confluence
6 5 (0.42%) CMS
7 3 (0.25%) SAS
8 2 (0.17%) Tomcat
9 1 (0.084%) Blackberry Enterprise Server
Applications
1 116 (9.70%) Microsoft Office
2 64 (5.35%) Microsoft Excel
3 21 (1.76%) Microsoft PowerPoint
4 3 (0.25%) Photoshop
5 1 (0.084%) Revit
5 1 (0.084%) Siemens NX
Business Applications
1 20 (1.67%) Dynamics CRM
2 14 (1.17%) Oracle Retail
2 14 (1.17%) Visualfiles
3 13 (1.09%) Unit4 Business World
4 11 (0.92%) NetSuite
5 10 (0.84%) Oracle Financials
6 9 (0.75%) Dynamics AX
6 9 (0.75%) Elite 3E
7 8 (0.67%) Oracle EBS
8 6 (0.50%) NEC Housing
8 6 (0.50%) Oracle Assets
8 6 (0.50%) Oracle Receivables
8 6 (0.50%) Shopify
9 5 (0.42%) Infor M3
9 5 (0.42%) SAP Business One
10 4 (0.33%) Dynamics GP
10 4 (0.33%) JDE World
10 4 (0.33%) Magento
10 4 (0.33%) Oracle Applications
10 4 (0.33%) Oracle EBS R12
Cloud Services
1 343 (28.68%) Microsoft 365
2 176 (14.72%) Azure
3 95 (7.94%) Entra ID
4 72 (6.02%) Power Platform
5 56 (4.68%) SaaS
6 53 (4.43%) Dynamics 365
7 44 (3.68%) OneDrive
8 22 (1.84%) Power Automate
9 21 (1.76%) PowerApps
10 16 (1.34%) AWS
11 14 (1.17%) Microsoft Copilot
12 11 (0.92%) IaaS
12 11 (0.92%) PaaS
13 10 (0.84%) ClickUp
14 9 (0.75%) Google Workspace
15 8 (0.67%) Boomi
15 8 (0.67%) GCP
15 8 (0.67%) iPaaS
15 8 (0.67%) Workato
16 7 (0.59%) Azure DevOps
Communications & Networking
1 46 (3.85%) DNS
2 45 (3.76%) Firewall
2 45 (3.76%) VPN
3 43 (3.60%) WAN
4 42 (3.51%) DHCP
5 37 (3.09%) TCP/IP
6 28 (2.34%) LAN
7 27 (2.26%) VoIP
8 26 (2.17%) Wi-Fi
9 25 (2.09%) Unified Communications
10 21 (1.76%) Broadband
11 17 (1.42%) 4G
11 17 (1.42%) VLAN
12 15 (1.25%) WebEx
13 12 (1.00%) Skype
14 11 (0.92%) SD-WAN
15 8 (0.67%) Wireless
16 7 (0.59%) Network Security
17 6 (0.50%) MPLS
17 6 (0.50%) Structured Cabling
Database & Business Intelligence
1 76 (6.35%) SQL Server
2 51 (4.26%) Power BI
3 27 (2.26%) Crystal Reports
4 14 (1.17%) Relational Database
5 13 (1.09%) SQL Server Reporting Services
6 12 (1.00%) SQL Server Integration Services
7 8 (0.67%) Data Warehouse
7 8 (0.67%) PostgreSQL
8 7 (0.59%) BusinessObjects
8 7 (0.59%) Metabase
8 7 (0.59%) Power Query
9 5 (0.42%) MySQL
10 4 (0.33%) Db2
10 4 (0.33%) Oracle Reports
11 3 (0.25%) Oracle Database
12 2 (0.17%) Qlik Sense
12 2 (0.17%) Tableau
13 1 (0.084%) SQL Server Analysis Services
Development Applications
1 47 (3.93%) JIRA
2 7 (0.59%) Visual Studio
3 4 (0.33%) Eclipse
3 4 (0.33%) Oracle Forms
3 4 (0.33%) Toad
4 1 (0.084%) Git
4 1 (0.084%) SQL Server Management Studio (SSMS)
General
1 372 (31.10%) Social Skills
2 188 (15.72%) Finance
3 147 (12.29%) Analytical Skills
4 82 (6.86%) Manufacturing
5 75 (6.27%) Legal
6 70 (5.85%) Law
7 59 (4.93%) Retail
8 54 (4.52%) Organisational Skills
9 52 (4.35%) Documentation Skills
10 28 (2.34%) Banking
11 21 (1.76%) Advertising
12 18 (1.51%) Telecoms
13 11 (0.92%) Front Office
13 11 (0.92%) Legal Technology
14 10 (0.84%) Automotive
15 9 (0.75%) Investment Banking
15 9 (0.75%) Local Government
16 8 (0.67%) International Banking
16 8 (0.67%) Public Sector
17 7 (0.59%) Social Housing
Libraries, Frameworks & Software Standards
1 25 (2.09%) Web Services
2 24 (2.01%) XML
3 23 (1.92%) .NET
4 20 (1.67%) HTML
5 18 (1.51%) CSS
6 14 (1.17%) REST
7 12 (1.00%) .NET Framework
8 11 (0.92%) FIX Protocol
8 11 (0.92%) SOAP
9 9 (0.75%) Middleware
10 5 (0.42%) EDI
11 3 (0.25%) Elastic Stack
11 3 (0.25%) JSON
11 3 (0.25%) Kafka
12 2 (0.17%) 802.1X
13 1 (0.084%) SAP CAF
13 1 (0.084%) XSL
Miscellaneous
1 60 (5.02%) Onboarding
2 57 (4.77%) Driving Licence
3 33 (2.76%) Video Conferencing
4 32 (2.68%) Self-Motivation
5 26 (2.17%) Analytical Mindset
6 22 (1.84%) Client/Server
7 19 (1.59%) Management Information System
8 11 (0.92%) Hybrid Cloud
9 10 (0.84%) NHS
10 9 (0.75%) Fixed Income
11 8 (0.67%) CMDB
11 8 (0.67%) Data Structures
11 8 (0.67%) Enterprise Software
12 7 (0.59%) Housing Association
13 6 (0.50%) Low-Code
13 6 (0.50%) Manufacturing Execution System
13 6 (0.50%) Operational Technology
14 5 (0.42%) Data Centre
14 5 (0.42%) Legacy Systems
14 5 (0.42%) Renewable Energy
Operating Systems
1 374 (31.27%) Windows
2 115 (9.62%) Windows Server
3 80 (6.69%) Windows 10
4 41 (3.43%) Linux
5 38 (3.18%) Android
6 17 (1.42%) Windows Server 2019
7 13 (1.09%) Apple iOS
8 12 (1.00%) Mac OS
9 4 (0.33%) Unix
10 1 (0.084%) Windows Server 2012
Processes & Methodologies
1 303 (25.33%) Problem-Solving
2 183 (15.30%) ITIL
3 173 (14.46%) Continuous Improvement
4 160 (13.38%) Customer Service
5 136 (11.37%) ERP
6 114 (9.53%) ITSM
7 94 (7.86%) Service Management
8 75 (6.27%) Business Intelligence
9 69 (5.77%) Process Improvement
10 62 (5.18%) Incident Management
11 54 (4.52%) Change Management
11 54 (4.52%) Service Delivery
12 51 (4.26%) CRM
13 45 (3.76%) Cybersecurity
14 38 (3.18%) Root Cause Analysis
15 37 (3.09%) Project Delivery
16 36 (3.01%) Data Management
16 36 (3.01%) Stakeholder Engagement
17 35 (2.93%) User Acceptance Testing
18 34 (2.84%) Data Analysis
Programming Languages
1 245 (20.48%) SQL
2 37 (3.09%) PowerShell
3 31 (2.59%) C#
4 28 (2.34%) JavaScript
5 12 (1.00%) PL/SQL
6 11 (0.92%) Python
7 10 (0.84%) T-SQL
8 9 (0.75%) C++
9 8 (0.67%) PHP
10 5 (0.42%) VB.NET
11 4 (0.33%) Delphi
11 4 (0.33%) Pascal
12 3 (0.25%) Java
12 3 (0.25%) VBA
13 2 (0.17%) Tcl
13 2 (0.17%) VB
Qualifications
1 97 (8.11%) Degree
2 42 (3.51%) Security Cleared
3 40 (3.34%) A+ Certification
4 33 (2.76%) Microsoft Certification
5 23 (1.92%) SC Cleared
6 13 (1.09%) Microsoft Certified Professional
7 10 (0.84%) ITIL Foundation Certificate
8 8 (0.67%) Computer Science Degree
9 7 (0.59%) CCNA
9 7 (0.59%) Cisco Certification
10 6 (0.50%) MBCS
11 5 (0.42%) HNC
12 4 (0.33%) DV Cleared
12 4 (0.33%) ITIL Certification
12 4 (0.33%) Network+ Certification
13 3 (0.25%) Azure Certification
14 2 (0.17%) BPSS Clearance
14 2 (0.17%) Oracle Certification
15 1 (0.084%) MCSA
15 1 (0.084%) MCSE
Quality Assurance & Compliance
1 45 (3.76%) SLA
2 21 (1.76%) ISO/IEC 27001
3 18 (1.51%) Cyber Essentials
4 16 (1.34%) Data Quality
5 7 (0.59%) Cyber Essentials PLUS
5 7 (0.59%) QA
6 5 (0.42%) GDPR
7 4 (0.33%) Accessibility
8 2 (0.17%) Actionable Recommendations
8 2 (0.17%) PCI DSS
9 1 (0.084%) DICOM
9 1 (0.084%) PMO
System Software
1 230 (19.23%) Active Directory
2 20 (1.67%) Hyper-V
3 16 (1.34%) VMware Infrastructure
4 6 (0.50%) Firmware
4 6 (0.50%) Virtual Desktop
5 5 (0.42%) XenApp
6 3 (0.25%) BitLocker
6 3 (0.25%) Docker
6 3 (0.25%) Microsoft Virtual Server
6 3 (0.25%) Virtual Servers
7 1 (0.084%) vSphere
Systems Management
1 74 (6.19%) Microsoft Intune
2 19 (1.59%) SCCM
3 7 (0.59%) Single Sign-On
4 6 (0.50%) Kibana
5 3 (0.25%) Jamf Pro
6 2 (0.17%) Grafana
7 1 (0.084%) Autotask
7 1 (0.084%) Cisco CUCM
7 1 (0.084%) Failover Clustering
7 1 (0.084%) FortiGate
7 1 (0.084%) Microsoft Clustering
7 1 (0.084%) Terraform
Vendors
1 415 (34.70%) Microsoft
2 56 (4.68%) ServiceNow
3 31 (2.59%) Oracle
4 25 (2.09%) iManage
5 22 (1.84%) VMware
6 21 (1.76%) Cisco
7 20 (1.67%) Apple
8 18 (1.51%) Citrix
9 17 (1.42%) Starlink
10 14 (1.17%) Epicor
10 14 (1.17%) SAP
11 12 (1.00%) Aderant
11 12 (1.00%) Google
11 12 (1.00%) IBM
11 12 (1.00%) Sage
11 12 (1.00%) Salesforce
12 11 (0.92%) IFS
12 11 (0.92%) Polycom
12 11 (0.92%) SolarWinds
13 10 (0.84%) Meraki