Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 19 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Nov 2025
Same period 2024 Same period 2023
Rank 121 191 169
Rank change year-on-year +70 -22 +55
Permanent jobs requiring a Support Analyst 1,038 855 930
As % of all permanent jobs in England 2.26% 1.42% 2.00%
As % of the Job Titles category 2.49% 1.51% 2.09%
Number of salaries quoted 857 506 838
10th Percentile £25,950 £26,250 £23,370
25th Percentile £28,000 £31,250 £27,563
Median annual salary (50th Percentile) £33,500 £38,500 £35,500
Median % change year-on-year -12.99% +8.45% +4.41%
75th Percentile £40,750 £50,000 £45,500
90th Percentile £53,750 £77,500 £63,750
UK median annual salary £33,500 £37,500 £36,500
% change year-on-year -10.67% +2.74% +7.35%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 41,626 56,727 44,417
% of permanent jobs with a recognized job title 90.55% 94.37% 95.31%
Number of salaries quoted 26,646 31,734 34,381
10th Percentile £28,250 £32,000 £32,000
25th Percentile £35,750 £42,500 £43,750
Median annual salary (50th Percentile) £54,000 £57,500 £60,000
Median % change year-on-year -6.09% -4.17% -
75th Percentile £75,000 £77,250 £80,000
90th Percentile £95,000 £95,000 £100,000
UK median annual salary £53,000 £57,500 £60,000
% change year-on-year -7.83% -4.17% -

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 19 November 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 19 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +8 256 £45,000 -4.76% 77
South East +76 246 £32,750 -6.43% 60
Midlands +82 174 £29,500 -11.28% 33
North of England +89 163 £31,000 -11.43% 17
South West +37 108 £35,000 +7.69% 16
East Midlands +77 106 £29,500 -7.09% 9
East of England +56 90 £27,500 -21.43% 14
Yorkshire +61 85 £27,500 -31.25% 11
West Midlands +45 68 £34,000 -4.23% 24
North West +5 51 £33,000 -1.49% 4
North East - 27 £33,250 - 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 19 November 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 480 (46.24%) Microsoft
2 432 (41.62%) Problem-Solving
3 427 (41.14%) Windows
4 341 (32.85%) Customer Service
5 313 (30.15%) Microsoft 365
6 298 (28.71%) Active Directory
7 279 (26.88%) SQL
8 242 (23.31%) ITIL
9 212 (20.42%) Azure
10 172 (16.57%) Microsoft Office
11 150 (14.45%) Degree
12 132 (12.72%) Windows Server
13 125 (12.04%) Microsoft Excel
14 123 (11.85%) Microsoft Intune
15 121 (11.66%) Entra ID
16 105 (10.12%) SLA
17 101 (9.73%) DNS
18 100 (9.63%) Continuous Improvement
19 99 (9.54%) Firewall
19 99 (9.54%) Power Platform
20 98 (9.44%) Windows 10
21 95 (9.15%) ITSM
21 95 (9.15%) Microsoft Exchange
22 94 (9.06%) ERP
23 90 (8.67%) DHCP
24 86 (8.29%) SharePoint
25 85 (8.19%) LAN
26 82 (7.90%) SQL Server
27 77 (7.42%) Service Management
28 76 (7.32%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 95 (9.15%) Microsoft Exchange
2 86 (8.29%) SharePoint
3 19 (1.83%) Confluence
3 19 (1.83%) IIS
4 10 (0.96%) Skype for Business
5 1 (0.096%) Appian
5 1 (0.096%) CMS
5 1 (0.096%) Office Communications Server
5 1 (0.096%) Tomcat
Applications
1 172 (16.57%) Microsoft Office
2 125 (12.04%) Microsoft Excel
3 45 (4.34%) Microsoft PowerPoint
4 21 (2.02%) Spreadsheet
5 3 (0.29%) MS Visio
6 1 (0.096%) Acrobat
6 1 (0.096%) Adobe Creative Suite
6 1 (0.096%) AutoCAD
6 1 (0.096%) Photoshop
Business Applications
1 16 (1.54%) Dynamics CRM
1 16 (1.54%) NetSuite
2 12 (1.16%) Visualfiles
3 8 (0.77%) Endur
3 8 (0.77%) PeopleSoft Financials
3 8 (0.77%) SAP S/4HANA
4 7 (0.67%) Dynamics NAV
4 7 (0.67%) SAP HR
4 7 (0.67%) SAP Payroll
5 6 (0.58%) SAP HCM
6 5 (0.48%) Exchequer
6 5 (0.48%) Remedy ITSM
6 5 (0.48%) SAP Business One
7 4 (0.39%) Elite 3E
7 4 (0.39%) Fidessa
7 4 (0.39%) SAP EWM
7 4 (0.39%) SAP WM
8 3 (0.29%) Sage 1000
9 1 (0.096%) Dynamics AX
9 1 (0.096%) Eikon
Cloud Services
1 313 (30.15%) Microsoft 365
2 212 (20.42%) Azure
3 121 (11.66%) Entra ID
4 99 (9.54%) Power Platform
5 44 (4.24%) SaaS
6 37 (3.56%) Dynamics 365
7 28 (2.70%) AWS
8 27 (2.60%) OneDrive
9 19 (1.83%) Power Automate
9 19 (1.83%) PowerApps
10 6 (0.58%) OCI
10 6 (0.58%) SuccessFactors
11 3 (0.29%) Azure Monitor
11 3 (0.29%) Google Workspace
12 2 (0.19%) dbt
12 2 (0.19%) Mimecast
12 2 (0.19%) Nutanix
12 2 (0.19%) Slack
13 1 (0.096%) Amazon CloudWatch
13 1 (0.096%) GCP
Communications & Networking
1 101 (9.73%) DNS
2 99 (9.54%) Firewall
3 90 (8.67%) DHCP
4 85 (8.19%) LAN
5 72 (6.94%) VPN
6 68 (6.55%) WAN
7 45 (4.34%) TCP/IP
8 39 (3.76%) Remote Desktop
9 28 (2.70%) Wireless
10 26 (2.50%) VoIP
11 25 (2.41%) Internet
12 24 (2.31%) Wi-Fi
13 19 (1.83%) WebEx
14 16 (1.54%) Kerberos
15 13 (1.25%) Unified Communications
16 12 (1.16%) MPLS
16 12 (1.16%) SD-WAN
16 12 (1.16%) VLAN
17 11 (1.06%) Broadband
17 11 (1.06%) WPA
Database & Business Intelligence
1 82 (7.90%) SQL Server
2 76 (7.32%) Power BI
3 23 (2.22%) MySQL
3 23 (2.22%) Oracle Reports
4 16 (1.54%) Relational Database
5 14 (1.35%) SQL Server Reporting Services
6 10 (0.96%) Crystal Reports
7 6 (0.58%) Oracle Database
7 6 (0.58%) SQL Server Integration Services
8 5 (0.48%) BusinessObjects
8 5 (0.48%) EDRMS
8 5 (0.48%) Geospatial Data
8 5 (0.48%) GIS
8 5 (0.48%) PostgreSQL
9 2 (0.19%) Data Warehouse
9 2 (0.19%) Metabase
10 1 (0.096%) Amazon RDS
Development Applications
1 68 (6.55%) JIRA
2 7 (0.67%) Bitbucket
2 7 (0.67%) Git
3 2 (0.19%) Visual Studio
General
1 567 (54.62%) Social Skills
2 167 (16.09%) Analytical Skills
3 144 (13.87%) Law
4 143 (13.78%) Finance
5 85 (8.19%) Organisational Skills
6 65 (6.26%) Legal
7 60 (5.78%) Manufacturing
8 49 (4.72%) Marketing
9 48 (4.62%) Retail
10 41 (3.95%) Telecoms
11 32 (3.08%) Advertising
12 17 (1.64%) Pharmaceutical
13 15 (1.45%) Front Office
13 15 (1.45%) Police
14 13 (1.25%) Automotive
14 13 (1.25%) Inclusion and Diversity
15 11 (1.06%) Back Office
16 7 (0.67%) Banking
17 6 (0.58%) Billing
17 6 (0.58%) Public Sector
Libraries, Frameworks & Software Standards
1 19 (1.83%) HTML
1 19 (1.83%) LDAP
1 19 (1.83%) Oracle Fusion
2 14 (1.35%) CSS
3 11 (1.06%) .NET
3 11 (1.06%) FIX Protocol
4 10 (0.96%) EDI
5 7 (0.67%) XML
6 6 (0.58%) SAP Fiori
7 5 (0.48%) JSON
7 5 (0.48%) Lightning Web Components
7 5 (0.48%) Software Packaging
8 4 (0.39%) Middleware
8 4 (0.39%) React
8 4 (0.39%) REST
8 4 (0.39%) SOAP
8 4 (0.39%) Web Services
9 3 (0.29%) ASP.NET
10 2 (0.19%) jQuery
11 1 (0.096%) .NET Framework
Miscellaneous
1 107 (10.31%) Onboarding
2 69 (6.65%) Management Information System
3 63 (6.07%) Driving Licence
4 37 (3.56%) Video Conferencing
5 35 (3.37%) Enterprise Software
6 22 (2.12%) Self-Motivation
7 16 (1.54%) Data Centre
7 16 (1.54%) PKI
8 15 (1.45%) Analytical Mindset
9 12 (1.16%) iPhone
9 12 (1.16%) NHS
10 10 (0.96%) Client/Server
10 10 (0.96%) iSeries
10 10 (0.96%) Smartphone
11 8 (0.77%) Data Structures
11 8 (0.77%) EPoS
11 8 (0.77%) iPad
12 7 (0.67%) Handset
13 6 (0.58%) FMCG
14 5 (0.48%) Reference Data
Operating Systems
1 427 (41.14%) Windows
2 132 (12.72%) Windows Server
3 98 (9.44%) Windows 10
4 65 (6.26%) Mac OS
5 40 (3.85%) Linux
6 38 (3.66%) Windows Server 2019
7 31 (2.99%) Apple iOS
8 25 (2.41%) Android
9 21 (2.02%) Windows Server 2016
10 18 (1.73%) Unix
11 6 (0.58%) Mac OS X
11 6 (0.58%) Windows 7
12 4 (0.39%) Solaris
13 2 (0.19%) Ubuntu
14 1 (0.096%) AIX
14 1 (0.096%) Windows Server 2003
14 1 (0.096%) Windows Server 2008
14 1 (0.096%) Windows Server 2012
Processes & Methodologies
1 432 (41.62%) Problem-Solving
2 341 (32.85%) Customer Service
3 242 (23.31%) ITIL
4 100 (9.63%) Continuous Improvement
5 95 (9.15%) ITSM
6 94 (9.06%) ERP
7 77 (7.42%) Service Management
8 73 (7.03%) Incident Management
9 72 (6.94%) Business Intelligence
10 71 (6.84%) Process Improvement
11 65 (6.26%) Change Management
12 61 (5.88%) Cybersecurity
13 57 (5.49%) CRM
14 56 (5.39%) Data Analysis
15 55 (5.30%) Mentoring
16 50 (4.82%) Logistics
17 49 (4.72%) Problem Management
18 46 (4.43%) Patch Management
19 41 (3.95%) Asset Management
19 41 (3.95%) Computer Science
Programming Languages
1 279 (26.88%) SQL
2 43 (4.14%) PowerShell
3 39 (3.76%) C#
4 37 (3.56%) Python
5 21 (2.02%) JavaScript
5 21 (2.02%) T-SQL
6 18 (1.73%) VB
7 10 (0.96%) Java
7 10 (0.96%) VB.NET
8 9 (0.87%) VBA
9 6 (0.58%) ABAP
9 6 (0.58%) Bash
10 5 (0.48%) Data Analysis Expressions
10 5 (0.48%) Kusto Query Language
11 3 (0.29%) Apex Code
12 2 (0.19%) Shell Script
13 1 (0.096%) Bicep
13 1 (0.096%) PHP
13 1 (0.096%) VBScript
Qualifications
1 150 (14.45%) Degree
2 60 (5.78%) Security Cleared
3 58 (5.59%) SC Cleared
4 57 (5.49%) Microsoft Certification
5 34 (3.28%) A+ Certification
6 30 (2.89%) MCP
7 28 (2.70%) ITIL Foundation Certificate
8 27 (2.60%) DBS Check
9 22 (2.12%) Computer Science Degree
10 18 (1.73%) CCNA
10 18 (1.73%) Cisco Certification
11 17 (1.64%) ITIL Certification
12 13 (1.25%) Network+ Certification
13 12 (1.16%) BPSS Clearance
14 6 (0.58%) MCSA
15 5 (0.48%) MCTS
16 4 (0.39%) Master's Degree
17 3 (0.29%) Azure Certification
18 2 (0.19%) CTC Cleared
19 1 (0.096%) MCDST
Quality Assurance & Compliance
1 105 (10.12%) SLA
2 18 (1.73%) QA
3 15 (1.45%) Cyber Essentials
3 15 (1.45%) GDPR
4 13 (1.25%) Data Quality
5 10 (0.96%) ISO/IEC 27001
6 9 (0.87%) Accessibility
7 5 (0.48%) 21 CFR Part 11
7 5 (0.48%) Cyber Essentials PLUS
7 5 (0.48%) GxP
8 1 (0.096%) PCI DSS
System Software
1 298 (28.71%) Active Directory
2 28 (2.70%) VMware Infrastructure
3 20 (1.93%) Hyper-V
4 17 (1.64%) Virtual Desktop
5 9 (0.87%) BitLocker
5 9 (0.87%) Firmware
6 5 (0.48%) Virtual Machines
7 3 (0.29%) Virtual Servers
8 2 (0.19%) XenApp
9 1 (0.096%) Terminal Server
9 1 (0.096%) Xen
Systems Management
1 123 (11.85%) Microsoft Intune
2 21 (2.02%) SCCM
3 16 (1.54%) WSUS
4 12 (1.16%) Autotask
4 12 (1.16%) Grafana
5 11 (1.06%) Jamf Pro
6 7 (0.67%) Control-M
6 7 (0.67%) Kubernetes
6 7 (0.67%) Prometheus
7 1 (0.096%) SCOM
7 1 (0.096%) Symantec Endpoint Protection
7 1 (0.096%) Terraform
Vendors
1 480 (46.24%) Microsoft
2 37 (3.56%) Cisco
2 37 (3.56%) Oracle
3 32 (3.08%) SAP
4 29 (2.79%) VMware
5 27 (2.60%) Apple
5 27 (2.60%) Meraki
6 22 (2.12%) Citrix
6 22 (2.12%) ServiceNow
7 20 (1.93%) Salesforce
8 18 (1.73%) Intapp
9 17 (1.64%) Polycom
10 15 (1.45%) HP
11 13 (1.25%) Guidewire
12 12 (1.16%) Fortinet
12 12 (1.16%) Sage
13 10 (0.96%) CheckPoint
13 10 (0.96%) Google
13 10 (0.96%) Palo Alto
14 9 (0.87%) MobileIron