Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,000 per year, according to job vacancies posted during the 6 months leading to 25 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Dec 2025
Same period 2024 Same period 2023
Rank 123 204 155
Rank change year-on-year +81 -49 +65
Permanent jobs requiring a Support Analyst 1,009 745 943
As % of all permanent jobs in England 1.92% 1.48% 2.13%
As % of the Job Titles category 2.12% 1.59% 2.24%
Number of salaries quoted 811 455 831
10th Percentile £26,000 £26,250 £24,250
25th Percentile £28,000 £31,250 £28,625
Median annual salary (50th Percentile) £34,000 £40,000 £36,500
Median % change year-on-year -15.00% +9.59% +4.29%
75th Percentile £42,500 £50,875 £47,500
90th Percentile £53,750 £67,500 £62,500
UK median annual salary £34,500 £40,000 £37,500
% change year-on-year -13.75% +6.67% +7.14%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 47,494 46,967 42,139
% of permanent jobs with a recognized job title 90.60% 93.27% 95.04%
Number of salaries quoted 29,848 25,203 32,963
10th Percentile £28,500 £33,000 £31,250
25th Percentile £36,250 £45,000 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -
75th Percentile £75,000 £78,750 £80,000
90th Percentile £95,000 £97,500 £98,750
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 25 December 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 25 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +23 262 £45,000 -5.75% 25
South East +82 239 £32,750 -6.43% 40
Midlands +72 173 £32,500 -2.99% 26
North of England +49 152 £31,000 -5.34% 23
South West +60 107 £33,500 +4.69% 10
East Midlands +47 91 £29,500 -13.87% 9
West Midlands +51 82 £35,000 +1.45% 17
Yorkshire +33 79 £27,500 -24.66% 4
East of England +71 74 £27,500 -21.43% 1
North West +3 51 £33,000 +2.33% 17
North East +33 22 £31,500 -18.90% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 25 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 430 (42.62%) Microsoft
2 374 (37.07%) Problem-Solving
3 368 (36.47%) Windows
4 289 (28.64%) Customer Service
5 270 (26.76%) Microsoft 365
6 258 (25.57%) SQL
7 256 (25.37%) Active Directory
8 233 (23.09%) ITIL
9 180 (17.84%) Azure
10 163 (16.15%) Microsoft Office
11 136 (13.48%) Degree
12 111 (11.00%) Entra ID
13 110 (10.90%) Windows Server
14 105 (10.41%) Microsoft Excel
15 101 (10.01%) Microsoft Intune
16 99 (9.81%) Continuous Improvement
17 94 (9.32%) ERP
18 91 (9.02%) ITSM
19 90 (8.92%) DNS
20 89 (8.82%) Power Platform
20 89 (8.82%) Windows 10
21 86 (8.52%) DHCP
21 86 (8.52%) Firewall
22 78 (7.73%) Microsoft Exchange
22 78 (7.73%) Service Management
23 76 (7.53%) SLA
24 74 (7.33%) SQL Server
25 68 (6.74%) JIRA
26 65 (6.44%) Change Management
26 65 (6.44%) VPN

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 78 (7.73%) Microsoft Exchange
2 58 (5.75%) SharePoint
3 18 (1.78%) Confluence
3 18 (1.78%) IIS
4 13 (1.29%) Skype for Business
5 1 (0.099%) Appian
5 1 (0.099%) Moodle
5 1 (0.099%) Office Communications Server
5 1 (0.099%) Tomcat
5 1 (0.099%) Umbraco
Applications
1 163 (16.15%) Microsoft Office
2 105 (10.41%) Microsoft Excel
3 46 (4.56%) Microsoft PowerPoint
4 21 (2.08%) Spreadsheet
5 4 (0.40%) MS Visio
6 1 (0.099%) Acrobat
6 1 (0.099%) AutoCAD
6 1 (0.099%) Photoshop
Business Applications
1 18 (1.78%) Dynamics CRM
2 16 (1.59%) NetSuite
3 12 (1.19%) Endur
3 12 (1.19%) Visualfiles
4 9 (0.89%) SAP S/4HANA
5 7 (0.69%) Dynamics NAV
5 7 (0.69%) SAP HR
5 7 (0.69%) SAP Payroll
6 6 (0.59%) Dynamics AX
6 6 (0.59%) Fidessa
6 6 (0.59%) NEC Housing
7 5 (0.50%) Shopify
8 4 (0.40%) Elite 3E
8 4 (0.40%) Magento
8 4 (0.40%) PeopleSoft Financials
8 4 (0.40%) SAP HCM
9 3 (0.30%) Remedy ITSM
9 3 (0.30%) SAP Business One
10 1 (0.099%) Exchequer
10 1 (0.099%) Sage 200
Cloud Services
1 270 (26.76%) Microsoft 365
2 180 (17.84%) Azure
3 111 (11.00%) Entra ID
4 89 (8.82%) Power Platform
5 47 (4.66%) Dynamics 365
6 45 (4.46%) SaaS
7 29 (2.87%) AWS
8 24 (2.38%) OneDrive
9 18 (1.78%) Power Automate
9 18 (1.78%) PowerApps
10 12 (1.19%) Google Workspace
11 6 (0.59%) OCI
12 5 (0.50%) Azure Monitor
13 4 (0.40%) dbt
13 4 (0.40%) SuccessFactors
14 3 (0.30%) BigCommerce
14 3 (0.30%) Oracle Service Cloud
15 2 (0.20%) Mimecast
15 2 (0.20%) PaaS
16 1 (0.099%) Amazon EC2
Communications & Networking
1 90 (8.92%) DNS
2 86 (8.52%) DHCP
2 86 (8.52%) Firewall
3 65 (6.44%) VPN
4 58 (5.75%) LAN
5 51 (5.05%) WAN
6 44 (4.36%) TCP/IP
7 37 (3.67%) Remote Desktop
8 24 (2.38%) Wireless
9 23 (2.28%) Internet
9 23 (2.28%) WebEx
10 22 (2.18%) VoIP
11 19 (1.88%) Wi-Fi
12 15 (1.49%) SD-WAN
12 15 (1.49%) Unified Communications
13 14 (1.39%) Skype
14 13 (1.29%) Kerberos
14 13 (1.29%) MPLS
15 11 (1.09%) Broadband
16 10 (0.99%) VLAN
Database & Business Intelligence
1 74 (7.33%) SQL Server
2 64 (6.34%) Power BI
3 31 (3.07%) Oracle Reports
4 21 (2.08%) MySQL
4 21 (2.08%) Relational Database
5 7 (0.69%) SQL Server Reporting Services
6 6 (0.59%) Crystal Reports
6 6 (0.59%) Oracle Database
6 6 (0.59%) SQL Server Integration Services
7 5 (0.50%) Metabase
7 5 (0.50%) PostgreSQL
8 4 (0.40%) Data Warehouse
9 1 (0.099%) Amazon RDS
9 1 (0.099%) Azure SQL Database
9 1 (0.099%) BusinessObjects
9 1 (0.099%) EDRMS
9 1 (0.099%) Geospatial Data
9 1 (0.099%) GIS
Development Applications
1 68 (6.74%) JIRA
2 13 (1.29%) Git
3 7 (0.69%) Bitbucket
4 5 (0.50%) Visual Studio
5 3 (0.30%) LabVIEW
General
1 524 (51.93%) Social Skills
2 161 (15.96%) Analytical Skills
3 136 (13.48%) Finance
4 118 (11.69%) Law
5 71 (7.04%) Organisational Skills
6 59 (5.85%) Legal
7 51 (5.05%) Retail
8 49 (4.86%) Manufacturing
9 46 (4.56%) Telecoms
10 33 (3.27%) Marketing
11 26 (2.58%) Advertising
12 15 (1.49%) Automotive
12 15 (1.49%) Police
13 14 (1.39%) Back Office
14 13 (1.29%) Front Office
15 12 (1.19%) Banking
16 10 (0.99%) Pharmaceutical
17 9 (0.89%) Documentation Skills
18 7 (0.69%) Inclusion and Diversity
19 6 (0.59%) Billing
Libraries, Frameworks & Software Standards
1 19 (1.88%) Oracle Fusion
2 16 (1.59%) HTML
3 13 (1.29%) LDAP
4 11 (1.09%) .NET
4 11 (1.09%) CSS
5 10 (0.99%) FIX Protocol
6 8 (0.79%) REST
6 8 (0.79%) SOAP
7 7 (0.69%) EDI
7 7 (0.69%) XML
8 5 (0.50%) JSON
8 5 (0.50%) Lightning Web Components
8 5 (0.50%) Software Packaging
9 4 (0.40%) Middleware
9 4 (0.40%) React
9 4 (0.40%) SAP Fiori
9 4 (0.40%) Web Services
10 2 (0.20%) jQuery
11 1 (0.099%) .NET Framework
11 1 (0.099%) MFC
Miscellaneous
1 100 (9.91%) Onboarding
2 65 (6.44%) Management Information System
3 63 (6.24%) Driving Licence
4 41 (4.06%) Video Conferencing
5 39 (3.87%) Enterprise Software
6 18 (1.78%) Self-Motivation
7 15 (1.49%) Data Centre
7 15 (1.49%) NHS
8 13 (1.29%) PKI
9 10 (0.99%) Client/Server
10 9 (0.89%) iPhone
11 8 (0.79%) Analytical Mindset
11 8 (0.79%) iSeries
11 8 (0.79%) Mobile App
12 7 (0.69%) Handset
12 7 (0.69%) iPad
12 7 (0.69%) Renewable Energy
13 6 (0.59%) EPoS
13 6 (0.59%) FMCG
14 5 (0.50%) Reference Data
Operating Systems
1 368 (36.47%) Windows
2 110 (10.90%) Windows Server
3 89 (8.82%) Windows 10
4 52 (5.15%) Mac OS
5 40 (3.96%) Linux
6 36 (3.57%) Apple iOS
7 30 (2.97%) Windows Server 2019
8 24 (2.38%) Android
9 18 (1.78%) Windows Server 2016
10 14 (1.39%) Unix
11 6 (0.59%) Mac OS X
12 5 (0.50%) Solaris
13 4 (0.40%) Windows 7
14 3 (0.30%) Ubuntu
15 1 (0.099%) AIX
15 1 (0.099%) Windows Server 2003
15 1 (0.099%) Windows Server 2008
15 1 (0.099%) Windows Server 2012
Processes & Methodologies
1 374 (37.07%) Problem-Solving
2 289 (28.64%) Customer Service
3 233 (23.09%) ITIL
4 99 (9.81%) Continuous Improvement
5 94 (9.32%) ERP
6 91 (9.02%) ITSM
7 78 (7.73%) Service Management
8 65 (6.44%) Change Management
9 62 (6.14%) Business Intelligence
9 62 (6.14%) Process Improvement
10 50 (4.96%) Incident Management
11 49 (4.86%) Cybersecurity
12 45 (4.46%) Mentoring
13 43 (4.26%) CRM
13 43 (4.26%) Data Analysis
14 38 (3.77%) Asset Management
14 38 (3.77%) User Experience
15 37 (3.67%) Logistics
16 36 (3.57%) Computer Science
17 32 (3.17%) Problem Management
Programming Languages
1 258 (25.57%) SQL
2 41 (4.06%) PowerShell
3 32 (3.17%) Python
4 30 (2.97%) C#
5 26 (2.58%) T-SQL
6 15 (1.49%) VB
7 11 (1.09%) JavaScript
8 9 (0.89%) VB.NET
9 8 (0.79%) Java
10 6 (0.59%) VBA
11 5 (0.50%) Data Analysis Expressions
11 5 (0.50%) Kusto Query Language
12 4 (0.40%) ABAP
12 4 (0.40%) Bash
13 3 (0.30%) Apex Code
14 2 (0.20%) Shell Script
15 1 (0.099%) Bicep
15 1 (0.099%) VBScript
Qualifications
1 136 (13.48%) Degree
2 52 (5.15%) Microsoft Certification
3 48 (4.76%) Security Cleared
4 45 (4.46%) SC Cleared
5 29 (2.87%) ITIL Foundation Certificate
5 29 (2.87%) MCP
6 24 (2.38%) A+ Certification
7 23 (2.28%) DBS Check
8 20 (1.98%) Computer Science Degree
9 19 (1.88%) CCNA
9 19 (1.88%) Cisco Certification
10 17 (1.68%) ITIL Certification
11 14 (1.39%) BPSS Clearance
12 13 (1.29%) Network+ Certification
13 10 (0.99%) MCSA
14 5 (0.50%) MCSE
14 5 (0.50%) MCTS
15 4 (0.40%) Master's Degree
16 3 (0.30%) Azure Certification
16 3 (0.30%) CTC Cleared
Quality Assurance & Compliance
1 76 (7.53%) SLA
2 21 (2.08%) QA
3 13 (1.29%) Cyber Essentials
3 13 (1.29%) Data Quality
3 13 (1.29%) ISO/IEC 27001
4 10 (0.99%) GDPR
5 9 (0.89%) Accessibility
6 5 (0.50%) 21 CFR Part 11
6 5 (0.50%) Cyber Essentials PLUS
6 5 (0.50%) GxP
7 1 (0.099%) PCI DSS
System Software
1 256 (25.37%) Active Directory
2 26 (2.58%) VMware Infrastructure
3 14 (1.39%) Hyper-V
4 11 (1.09%) Virtual Desktop
5 7 (0.69%) BitLocker
5 7 (0.69%) Firmware
6 6 (0.59%) Virtual Machines
7 1 (0.099%) Terminal Server
7 1 (0.099%) XenApp
Systems Management
1 101 (10.01%) Microsoft Intune
2 22 (2.18%) SCCM
3 13 (1.29%) WSUS
4 10 (0.99%) Grafana
4 10 (0.99%) Jamf Pro
5 7 (0.69%) Autotask
5 7 (0.69%) Control-M
5 7 (0.69%) Kubernetes
5 7 (0.69%) Prometheus
6 1 (0.099%) AirWatch
6 1 (0.099%) EMC NetWorker
6 1 (0.099%) SCOM
6 1 (0.099%) Symantec Endpoint Protection
6 1 (0.099%) Terraform
Vendors
1 430 (42.62%) Microsoft
2 45 (4.46%) Oracle
3 36 (3.57%) Cisco
4 29 (2.87%) VMware
5 26 (2.58%) ServiceNow
6 22 (2.18%) Meraki
6 22 (2.18%) SAP
7 20 (1.98%) Apple
7 20 (1.98%) Polycom
8 16 (1.59%) Citrix
9 15 (1.49%) Salesforce
10 14 (1.39%) CheckPoint
10 14 (1.39%) Palo Alto
11 13 (1.29%) Fortinet
11 13 (1.29%) Guidewire
11 13 (1.29%) Intapp
12 12 (1.19%) Google
13 11 (1.09%) HP
14 10 (0.99%) Sage
15 8 (0.79%) Adobe