Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,828 per year, according to job vacancies posted during the 6 months leading to 13 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Jun 2026
Same period 2025 Same period 2024
Rank 150 140 186
Rank change year-on-year -10 +46 +57
Permanent jobs requiring a Support Analyst 1,093 953 1,370
As % of all permanent jobs in England 1.32% 2.42% 1.46%
As % of the Job Titles category 1.41% 2.69% 1.54%
Number of salaries quoted 882 808 1,107
10th Percentile £26,000 £25,000 £24,250
25th Percentile £30,000 £28,000 £27,500
Median annual salary (50th Percentile) £34,828 £33,500 £35,000
Median % change year-on-year +3.96% -4.29% +1.21%
75th Percentile £41,500 £46,250 £47,500
90th Percentile £47,500 £57,500 £60,000
UK median annual salary £34,828 £33,500 £35,000
% change year-on-year +3.96% -4.29% +2.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 77,628 35,459 88,812
% of permanent jobs with a recognized job title 94.03% 89.91% 94.58%
Number of salaries quoted 54,586 20,559 65,811
10th Percentile £30,000 £29,000 £28,500
25th Percentile £40,000 £40,000 £38,355
Median annual salary (50th Percentile) £57,239 £57,500 £52,500
Median % change year-on-year -0.45% +9.52% -13.32%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £97,500 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 13 June 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 13 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +50 306 £32,500 -7.14% 36
North of England -2 217 £35,000 +22.81% 21
London -43 203 £41,000 -13.68% 14
Midlands -10 151 £35,000 +16.67% 15
South West -11 133 £32,500 +8.33% 18
Yorkshire -16 118 £34,000 +19.30% 5
North West +30 98 £35,000 +6.87% 14
West Midlands -16 85 £35,000 +12.90% 6
East of England -24 83 £30,000 +1.69% 6
East Midlands -13 66 £33,500 +13.56% 9
North East -57 1 £43,500 +27.94% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 13 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 379 (34.68%) Microsoft
2 333 (30.47%) Windows
3 312 (28.55%) Microsoft 365
4 240 (21.96%) Problem-Solving
5 217 (19.85%) Active Directory
6 211 (19.30%) SQL
7 171 (15.65%) ITIL
8 167 (15.28%) Azure
9 147 (13.45%) Customer Service
10 138 (12.63%) Continuous Improvement
11 123 (11.25%) ERP
12 114 (10.43%) Microsoft Office
13 110 (10.06%) ITSM
14 104 (9.52%) Degree
15 94 (8.60%) Windows Server
16 86 (7.87%) Windows 10
17 85 (7.78%) Entra ID
18 79 (7.23%) Service Management
19 78 (7.14%) Process Improvement
20 76 (6.95%) SharePoint
21 73 (6.68%) SQL Server
22 72 (6.59%) Power Platform
23 69 (6.31%) Microsoft Exchange
24 68 (6.22%) Change Management
25 62 (5.67%) Business Intelligence
26 59 (5.40%) SLA
27 58 (5.31%) Microsoft Intune
28 55 (5.03%) Microsoft Excel
29 54 (4.94%) JIRA
30 51 (4.67%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 76 (6.95%) SharePoint
2 69 (6.31%) Microsoft Exchange
3 24 (2.20%) IIS
4 11 (1.01%) Confluence
4 11 (1.01%) Skype for Business
5 5 (0.46%) CMS
6 3 (0.27%) SAS
7 2 (0.18%) Tomcat
Applications
1 114 (10.43%) Microsoft Office
2 55 (5.03%) Microsoft Excel
3 22 (2.01%) Microsoft PowerPoint
4 3 (0.27%) Photoshop
Business Applications
1 21 (1.92%) Dynamics CRM
2 16 (1.46%) NEC Housing
3 13 (1.19%) Unit4 Business World
4 12 (1.10%) Dynamics AX
5 11 (1.01%) Visualfiles
6 10 (0.91%) Elite 3E
7 8 (0.73%) Oracle Retail
8 7 (0.64%) Endur
8 7 (0.64%) Magento
8 7 (0.64%) Oracle Financials
9 6 (0.55%) Dynamics NAV
9 6 (0.55%) Shopify
10 5 (0.46%) NetSuite
10 5 (0.46%) Oracle EBS
10 5 (0.46%) SAP Business One
11 4 (0.37%) Dynamics GP
11 4 (0.37%) Exchequer
11 4 (0.37%) JDE OneWorld
11 4 (0.37%) Primavera
11 4 (0.37%) SAP Payroll
Cloud Services
1 312 (28.55%) Microsoft 365
2 167 (15.28%) Azure
3 85 (7.78%) Entra ID
4 72 (6.59%) Power Platform
5 47 (4.30%) Dynamics 365
6 43 (3.93%) SaaS
7 38 (3.48%) OneDrive
8 24 (2.20%) Power Automate
9 19 (1.74%) AWS
10 18 (1.65%) PowerApps
11 13 (1.19%) Microsoft Copilot
12 12 (1.10%) PaaS
13 11 (1.01%) IaaS
14 10 (0.91%) ClickUp
14 10 (0.91%) Google Workspace
15 8 (0.73%) Boomi
15 8 (0.73%) dbt
15 8 (0.73%) iPaaS
15 8 (0.73%) Workato
16 7 (0.64%) Azure DevOps
Communications & Networking
1 51 (4.67%) DNS
2 46 (4.21%) DHCP
3 43 (3.93%) VPN
4 40 (3.66%) Firewall
5 31 (2.84%) TCP/IP
6 28 (2.56%) WAN
7 26 (2.38%) VoIP
8 19 (1.74%) Broadband
8 19 (1.74%) Unified Communications
9 18 (1.65%) Wi-Fi
10 17 (1.56%) LAN
11 15 (1.37%) 4G
12 14 (1.28%) VLAN
13 11 (1.01%) Skype
13 11 (1.01%) WebEx
14 9 (0.82%) Wireless
15 7 (0.64%) Network Security
16 6 (0.55%) Structured Cabling
16 6 (0.55%) WinSCP
17 5 (0.46%) SD-WAN
Database & Business Intelligence
1 73 (6.68%) SQL Server
2 49 (4.48%) Power BI
3 20 (1.83%) Crystal Reports
4 19 (1.74%) Relational Database
5 14 (1.28%) SQL Server Integration Services
6 13 (1.19%) SQL Server Reporting Services
7 10 (0.91%) Metabase
8 8 (0.73%) Data Warehouse
8 8 (0.73%) PostgreSQL
9 7 (0.64%) BusinessObjects
9 7 (0.64%) Oracle Reports
9 7 (0.64%) Power Query
10 4 (0.37%) Db2
10 4 (0.37%) MySQL
11 2 (0.18%) Azure SQL Database
11 2 (0.18%) Oracle Database
12 1 (0.091%) SQL Server Analysis Services
Development Applications
1 54 (4.94%) JIRA
2 10 (0.91%) Visual Studio
3 6 (0.55%) Git
4 4 (0.37%) Eclipse
5 3 (0.27%) LabVIEW
6 2 (0.18%) Rational Rhapsody
7 1 (0.091%) Oracle Forms
7 1 (0.091%) SQL Server Management Studio (SSMS)
7 1 (0.091%) Toad
General
1 302 (27.63%) Social Skills
2 167 (15.28%) Finance
3 117 (10.70%) Analytical Skills
4 81 (7.41%) Manufacturing
5 74 (6.77%) Law
6 69 (6.31%) Legal
7 53 (4.85%) Retail
8 45 (4.12%) Documentation Skills
8 45 (4.12%) Organisational Skills
9 30 (2.74%) Telecoms
10 18 (1.65%) Advertising
10 18 (1.65%) Banking
11 11 (1.01%) Local Government
12 10 (0.91%) Legal Technology
13 9 (0.82%) Marketing
14 8 (0.73%) Back Office
14 8 (0.73%) International Banking
15 7 (0.64%) Inclusion and Diversity
15 7 (0.64%) Public Sector
15 7 (0.64%) Social Housing
Libraries, Frameworks & Software Standards
1 24 (2.20%) .NET
2 18 (1.65%) Web Services
3 15 (1.37%) Middleware
4 14 (1.28%) XML
5 11 (1.01%) CSS
5 11 (1.01%) HTML
6 9 (0.82%) REST
7 6 (0.55%) SOAP
8 5 (0.46%) .NET Framework
9 4 (0.37%) EDI
9 4 (0.37%) Elastic Stack
9 4 (0.37%) JSON
10 3 (0.27%) FIX Protocol
10 3 (0.27%) Kafka
11 2 (0.18%) 802.1X
12 1 (0.091%) SAP CAF
12 1 (0.091%) XSL
Miscellaneous
1 63 (5.76%) Onboarding
2 48 (4.39%) Driving Licence
3 38 (3.48%) Video Conferencing
4 24 (2.20%) Management Information System
5 23 (2.10%) Analytical Mindset
6 22 (2.01%) Client/Server
7 15 (1.37%) Self-Motivation
8 13 (1.19%) NHS
9 10 (0.91%) Low-Code
9 10 (0.91%) Renewable Energy
10 9 (0.82%) Hybrid Cloud
11 8 (0.73%) EPoS
11 8 (0.73%) Housing Association
12 5 (0.46%) Data Protection Act
12 5 (0.46%) Enterprise Software
12 5 (0.46%) IoT
12 5 (0.46%) Legacy Systems
12 5 (0.46%) Manufacturing Execution System
12 5 (0.46%) Operational Technology
13 4 (0.37%) Data Structures
Operating Systems
1 333 (30.47%) Windows
2 94 (8.60%) Windows Server
3 86 (7.87%) Windows 10
4 36 (3.29%) Android
5 23 (2.10%) Linux
6 17 (1.56%) Windows Server 2019
7 10 (0.91%) Apple iOS
8 9 (0.82%) Mac OS
9 2 (0.18%) Unix
10 1 (0.091%) Solaris
10 1 (0.091%) Ubuntu
10 1 (0.091%) Windows Server 2012
10 1 (0.091%) Windows Server 2016
Processes & Methodologies
1 240 (21.96%) Problem-Solving
2 171 (15.65%) ITIL
3 147 (13.45%) Customer Service
4 138 (12.63%) Continuous Improvement
5 123 (11.25%) ERP
6 110 (10.06%) ITSM
7 79 (7.23%) Service Management
8 78 (7.14%) Process Improvement
9 68 (6.22%) Change Management
10 62 (5.67%) Business Intelligence
11 49 (4.48%) Incident Management
12 45 (4.12%) CRM
13 41 (3.75%) Service Delivery
14 40 (3.66%) Cybersecurity
15 35 (3.20%) Data Analysis
16 33 (3.02%) Computer Science
17 32 (2.93%) Data Management
18 30 (2.74%) Workflow
19 29 (2.65%) Document Management
20 26 (2.38%) Migration
Programming Languages
1 211 (19.30%) SQL
2 33 (3.02%) PowerShell
3 25 (2.29%) C#
4 19 (1.74%) JavaScript
5 16 (1.46%) T-SQL
6 13 (1.19%) Python
7 9 (0.82%) PL/SQL
7 9 (0.82%) VB.NET
8 7 (0.64%) PHP
9 4 (0.37%) Delphi
9 4 (0.37%) Pascal
10 3 (0.27%) VBA
11 2 (0.18%) Java
11 2 (0.18%) Tcl
12 1 (0.091%) R
Qualifications
1 104 (9.52%) Degree
2 46 (4.21%) A+ Certification
3 43 (3.93%) Security Cleared
4 35 (3.20%) Microsoft Certification
5 22 (2.01%) SC Cleared
6 17 (1.56%) Microsoft Certified Professional
7 8 (0.73%) Computer Science Degree
7 8 (0.73%) HNC
8 7 (0.64%) DV Cleared
9 6 (0.55%) MBCS
10 5 (0.46%) MCSA
11 4 (0.37%) CCNA
11 4 (0.37%) Cisco Certification
12 3 (0.27%) Azure Certification
12 3 (0.27%) ITIL Certification
12 3 (0.27%) ITIL Foundation Certificate
13 2 (0.18%) BPSS Clearance
13 2 (0.18%) DBS Check
13 2 (0.18%) MCSE
13 2 (0.18%) Oracle Certification
Quality Assurance & Compliance
1 59 (5.40%) SLA
2 21 (1.92%) ISO/IEC 27001
3 17 (1.56%) Cyber Essentials
4 16 (1.46%) Data Quality
5 7 (0.64%) Cyber Essentials PLUS
6 6 (0.55%) QA
7 5 (0.46%) GDPR
8 4 (0.37%) Accessibility
8 4 (0.37%) Actionable Recommendations
9 2 (0.18%) PCI DSS
10 1 (0.091%) DICOM
10 1 (0.091%) PMO
System Software
1 217 (19.85%) Active Directory
2 16 (1.46%) Hyper-V
3 15 (1.37%) VMware Infrastructure
4 6 (0.55%) Virtual Desktop
5 5 (0.46%) XenApp
6 4 (0.37%) Firmware
7 3 (0.27%) BitLocker
7 3 (0.27%) Docker
7 3 (0.27%) Microsoft Virtual Server
7 3 (0.27%) Virtual Servers
8 1 (0.091%) vSphere
Systems Management
1 58 (5.31%) Microsoft Intune
2 25 (2.29%) SCCM
3 7 (0.64%) Single Sign-On
4 5 (0.46%) Kibana
5 2 (0.18%) Jamf Pro
6 1 (0.091%) Autotask
6 1 (0.091%) FortiGate
6 1 (0.091%) Terraform
Vendors
1 379 (34.68%) Microsoft
2 43 (3.93%) ServiceNow
3 31 (2.84%) Oracle
4 24 (2.20%) iManage
5 23 (2.10%) VMware
6 20 (1.83%) SAP
7 15 (1.37%) Citrix
7 15 (1.37%) Starlink
8 13 (1.19%) Apple
8 13 (1.19%) Cisco
8 13 (1.19%) Google
9 11 (1.01%) HubSpot
10 10 (0.91%) IFS
10 10 (0.91%) Intapp
11 9 (0.82%) Aderant
11 9 (0.82%) ConnectWise
11 9 (0.82%) IBM
11 9 (0.82%) Northgate
11 9 (0.82%) Salesforce
12 8 (0.73%) SolarWinds