Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,000 per year, according to job vacancies posted during the 6 months leading to 1 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Oct 2026
Same period 2025 Same period 2024
Rank 155 129 193
Rank change year-on-year -26 +64 -15
Permanent jobs requiring a Support Analyst 1,284 1,073 936
As % of all permanent jobs in England 1.24% 2.49% 1.40%
As % of the Job Titles category 1.33% 2.75% 1.47%
Number of salaries quoted 1,083 911 571
10th Percentile £26,250 £26,000 £25,000
25th Percentile £29,064 £28,000 £30,000
Median annual salary (50th Percentile) £34,000 £33,500 £35,000
Median % change year-on-year +1.49% -4.29% -1.80%
75th Percentile £43,750 £41,264 £47,500
90th Percentile £51,524 £55,000 £70,000
UK median annual salary £34,000 £33,500 £35,000
% change year-on-year +1.49% -4.29% -2.29%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 96,512 39,065 63,578
% of permanent jobs with a recognized job title 92.96% 90.52% 95.21%
Number of salaries quoted 67,878 23,017 36,945
10th Percentile £30,000 £28,250 £30,750
25th Percentile £41,000 £36,250 £41,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £95,000
UK median annual salary £59,000 £55,000 £55,000
% change year-on-year +7.27% - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 1 October 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 1 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +7 323 £32,500 -1.89% 32
North of England +22 289 £32,250 +4.03% 42
London -56 239 £43,558 -3.21% 81
North West +61 160 £32,500 +14.04% 27
Midlands -49 160 £35,000 +16.67% 19
East of England -2 147 £30,000 +1.69% 16
South West -63 126 £32,500 -2.99% 14
Yorkshire -5 118 £32,500 +16.07% 15
East Midlands -26 103 £35,000 +18.64% 11
West Midlands -70 57 £34,500 +4.55% 8
North East -76 11 £30,000 -14.29%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 1 October 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 461 (35.90%) Microsoft
2 424 (33.02%) Problem-Solving
3 391 (30.45%) Windows
4 389 (30.30%) Microsoft 365
5 262 (20.40%) Active Directory
6 260 (20.25%) Customer Service
7 237 (18.46%) SQL
8 226 (17.60%) ITIL
9 187 (14.56%) Continuous Improvement
10 179 (13.94%) Azure
11 144 (11.21%) ITSM
12 129 (10.05%) ERP
13 127 (9.89%) Service Management
14 121 (9.42%) Entra ID
15 118 (9.19%) Windows Server
16 117 (9.11%) SharePoint
17 116 (9.03%) Microsoft Office
18 97 (7.55%) Microsoft Intune
19 87 (6.78%) Degree
20 84 (6.54%) Microsoft Exchange
21 81 (6.31%) DNS
22 80 (6.23%) Service Delivery
23 74 (5.76%) DHCP
24 72 (5.61%) SaaS
24 72 (5.61%) ServiceNow
24 72 (5.61%) Windows 10
25 67 (5.22%) Power Platform
26 66 (5.14%) Process Improvement
27 64 (4.98%) Incident Management
27 64 (4.98%) Microsoft Excel

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 117 (9.11%) SharePoint
2 84 (6.54%) Microsoft Exchange
3 24 (1.87%) IIS
4 14 (1.09%) Confluence
5 10 (0.78%) Skype for Business
6 3 (0.23%) SAS
7 2 (0.16%) Office Communications Server
7 2 (0.16%) Tomcat
8 1 (0.078%) Blackberry Enterprise Server
8 1 (0.078%) Exchange Server 2013
Applications
1 116 (9.03%) Microsoft Office
2 64 (4.98%) Microsoft Excel
3 21 (1.64%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 1 (0.078%) Revit
5 1 (0.078%) Siemens NX
5 1 (0.078%) Windchill
Business Applications
1 17 (1.32%) iTrent
2 15 (1.17%) Dynamics CRM
2 15 (1.17%) NetSuite
3 14 (1.09%) Oracle Retail
4 12 (0.93%) Visualfiles
5 8 (0.62%) Oracle EBS
5 8 (0.62%) Oracle Financials
6 7 (0.55%) Dynamics AX
6 7 (0.55%) Fidessa
6 7 (0.55%) Infor M3
7 6 (0.47%) NEC Housing
8 5 (0.39%) SAP Business One
8 5 (0.39%) Unit4 Business World
9 4 (0.31%) JDE OneWorld
9 4 (0.31%) JDE World
9 4 (0.31%) Oracle Applications
9 4 (0.31%) Oracle EBS R12
9 4 (0.31%) Oracle Procure-to-Pay
9 4 (0.31%) Oracle Receivables
9 4 (0.31%) Shopify
Cloud Services
1 389 (30.30%) Microsoft 365
2 179 (13.94%) Azure
3 121 (9.42%) Entra ID
4 72 (5.61%) SaaS
5 67 (5.22%) Power Platform
6 58 (4.52%) Dynamics 365
7 52 (4.05%) OneDrive
8 21 (1.64%) PowerApps
9 19 (1.48%) Power Automate
10 16 (1.25%) Google Workspace
11 14 (1.09%) Microsoft Copilot
12 11 (0.86%) Azure DevOps
13 9 (0.70%) Mimecast
14 8 (0.62%) AWS
15 6 (0.47%) BigCommerce
15 6 (0.47%) Slack
16 5 (0.39%) GCP
17 4 (0.31%) OCI
18 3 (0.23%) ChatGPT
18 3 (0.23%) NetDocuments
Communications & Networking
1 81 (6.31%) DNS
2 74 (5.76%) DHCP
3 64 (4.98%) TCP/IP
4 50 (3.89%) Firewall
5 47 (3.66%) VPN
6 46 (3.58%) WAN
7 37 (2.88%) Wi-Fi
8 34 (2.65%) LAN
9 25 (1.95%) Unified Communications
10 22 (1.71%) VLAN
11 19 (1.48%) VoIP
12 13 (1.01%) WebEx
13 12 (0.93%) SD-WAN
13 12 (0.93%) Wireless
14 11 (0.86%) Broadband
15 10 (0.78%) 4G
15 10 (0.78%) FIX Connectivity
15 10 (0.78%) Skype
16 6 (0.47%) MPLS
16 6 (0.47%) Structured Cabling
Database & Business Intelligence
1 62 (4.83%) SQL Server
2 45 (3.50%) Power BI
3 23 (1.79%) Crystal Reports
4 6 (0.47%) Relational Database
4 6 (0.47%) SQL Server Reporting Services
5 5 (0.39%) MySQL
5 5 (0.39%) SQL Server Integration Services
6 4 (0.31%) Data Warehouse
6 4 (0.31%) Oracle Database
6 4 (0.31%) Oracle Reports
6 4 (0.31%) Qlik Sense
6 4 (0.31%) Tableau
7 3 (0.23%) BusinessObjects
7 3 (0.23%) Power Query
8 1 (0.078%) PostgreSQL
8 1 (0.078%) SQL Server Analysis Services
Development Applications
1 52 (4.05%) JIRA
2 4 (0.31%) Eclipse
2 4 (0.31%) Oracle Forms
2 4 (0.31%) Toad
3 2 (0.16%) Git
General
1 459 (35.75%) Social Skills
2 171 (13.32%) Finance
3 167 (13.01%) Analytical Skills
4 85 (6.62%) Organisational Skills
5 73 (5.69%) Manufacturing
6 72 (5.61%) Law
7 68 (5.30%) Legal
8 63 (4.91%) Retail
9 35 (2.73%) Banking
10 34 (2.65%) Documentation Skills
11 18 (1.40%) Advertising
12 14 (1.09%) Automotive
13 12 (0.93%) Public Sector
14 11 (0.86%) Front Office
15 10 (0.78%) Inclusion and Diversity
16 9 (0.70%) Investment Banking
16 9 (0.70%) Legal Technology
17 8 (0.62%) Local Government
17 8 (0.62%) Presentation Skills
18 7 (0.55%) International Banking
Libraries, Frameworks & Software Standards
1 30 (2.34%) XML
2 21 (1.64%) FIX Protocol
3 20 (1.56%) .NET
3 20 (1.56%) HTML
4 19 (1.48%) Web Services
5 17 (1.32%) CSS
6 15 (1.17%) REST
7 12 (0.93%) .NET Framework
7 12 (0.93%) SOAP
8 9 (0.70%) JSON
9 6 (0.47%) EDI
10 4 (0.31%) Oracle Fusion
10 4 (0.31%) WSDL
10 4 (0.31%) XSD
10 4 (0.31%) XSLT
11 3 (0.23%) Elastic Stack
11 3 (0.23%) Kafka
11 3 (0.23%) Middleware
12 2 (0.16%) ASP.NET Web Forms
12 2 (0.16%) WinForms
Miscellaneous
1 74 (5.76%) Onboarding
2 64 (4.98%) Driving Licence
3 33 (2.57%) Self-Motivation
4 31 (2.41%) Video Conferencing
5 29 (2.26%) Management Information System
6 20 (1.56%) Analytical Mindset
7 17 (1.32%) Client/Server
7 17 (1.32%) Enterprise Software
8 14 (1.09%) FMCG
9 12 (0.93%) iPhone
10 11 (0.86%) CMDB
11 10 (0.78%) iPad
12 9 (0.70%) Fixed Income
13 8 (0.62%) Data Structures
14 7 (0.55%) Equities
14 7 (0.55%) Hybrid Cloud
15 6 (0.47%) Hedge funds
15 6 (0.47%) Linux Command Line
15 6 (0.47%) Mobile App
15 6 (0.47%) NHS
Operating Systems
1 391 (30.45%) Windows
2 118 (9.19%) Windows Server
3 72 (5.61%) Windows 10
4 50 (3.89%) Linux
5 20 (1.56%) Android
5 20 (1.56%) Apple iOS
6 16 (1.25%) Unix
6 16 (1.25%) Windows Server 2019
7 13 (1.01%) Mac OS
8 6 (0.47%) CentOS
8 6 (0.47%) Rocky
8 6 (0.47%) Ubuntu
9 5 (0.39%) Solaris
10 4 (0.31%) Windows Server 2016
Processes & Methodologies
1 424 (33.02%) Problem-Solving
2 260 (20.25%) Customer Service
3 226 (17.60%) ITIL
4 187 (14.56%) Continuous Improvement
5 144 (11.21%) ITSM
6 129 (10.05%) ERP
7 127 (9.89%) Service Management
8 80 (6.23%) Service Delivery
9 66 (5.14%) Process Improvement
10 64 (4.98%) Incident Management
11 60 (4.67%) Business Intelligence
11 60 (4.67%) CRM
12 57 (4.44%) Change Management
12 57 (4.44%) Collaborative Working
12 57 (4.44%) Project Delivery
13 54 (4.21%) Cybersecurity
14 50 (3.89%) Stakeholder Management
15 47 (3.66%) Customer Experience
16 44 (3.43%) User Acceptance Testing
17 40 (3.12%) Computer Science
Programming Languages
1 237 (18.46%) SQL
2 63 (4.91%) PowerShell
3 31 (2.41%) JavaScript
4 28 (2.18%) C#
5 18 (1.40%) Python
6 12 (0.93%) Java
7 11 (0.86%) Bash
8 9 (0.70%) C++
8 9 (0.70%) Ruby
9 8 (0.62%) PL/SQL
10 6 (0.47%) T-SQL
11 5 (0.39%) Perl
12 4 (0.31%) PHP
12 4 (0.31%) VB
12 4 (0.31%) XPath
13 3 (0.23%) VBA
14 2 (0.16%) Google Apps Script
14 2 (0.16%) Tcl
15 1 (0.078%) R
15 1 (0.078%) VB.NET
Qualifications
1 87 (6.78%) Degree
2 62 (4.83%) A+ Certification
3 38 (2.96%) Security Cleared
4 37 (2.88%) Microsoft Certification
5 17 (1.32%) Computer Science Degree
6 16 (1.25%) SC Cleared
7 14 (1.09%) Network+ Certification
8 11 (0.86%) BPSS Clearance
9 10 (0.78%) ITIL Certification
10 9 (0.70%) DBS Check
11 8 (0.62%) ITIL Foundation Certificate
11 8 (0.62%) Microsoft Certified Professional
12 7 (0.55%) CCNA
12 7 (0.55%) Cisco Certification
13 6 (0.47%) MBCS
14 4 (0.31%) MCSA
14 4 (0.31%) MCSE
15 3 (0.23%) Azure Certification
Quality Assurance & Compliance
1 47 (3.66%) SLA
2 23 (1.79%) ISO/IEC 27001
3 14 (1.09%) Data Quality
4 12 (0.93%) Cyber Essentials
5 11 (0.86%) GDPR
6 7 (0.55%) QA
7 4 (0.31%) Accessibility
8 2 (0.16%) PCI DSS
9 1 (0.078%) Cyber Essentials PLUS
9 1 (0.078%) PMO
System Software
1 262 (20.40%) Active Directory
2 29 (2.26%) Hyper-V
3 26 (2.02%) VMware Infrastructure
4 11 (0.86%) Firmware
5 10 (0.78%) Virtual Desktop
6 3 (0.23%) Microsoft Virtual Server
6 3 (0.23%) Virtual Servers
7 2 (0.16%) vSphere
7 2 (0.16%) XenApp
Systems Management
1 97 (7.55%) Microsoft Intune
2 9 (0.70%) SCCM
3 7 (0.55%) Jamf Pro
4 6 (0.47%) Kibana
5 5 (0.39%) Systems Management Server (SMS)
6 2 (0.16%) Grafana
7 1 (0.078%) Autotask
7 1 (0.078%) Cisco CUCM
7 1 (0.078%) Failover Clustering
7 1 (0.078%) FortiGate
7 1 (0.078%) Microsoft Clustering
Vendors
1 461 (35.90%) Microsoft
2 72 (5.61%) ServiceNow
3 55 (4.28%) Oracle
4 38 (2.96%) SAP
5 34 (2.65%) VMware
6 31 (2.41%) Cisco
7 18 (1.40%) iManage
8 17 (1.32%) Citrix
9 16 (1.25%) Apple
9 16 (1.25%) Google
10 15 (1.17%) Salesforce
11 14 (1.09%) Sage
12 13 (1.01%) Epicor
12 13 (1.01%) IFS
13 12 (0.93%) IBM
13 12 (0.93%) Meraki
14 11 (0.86%) Polycom
15 10 (0.78%) IBM Sterling
15 10 (0.78%) Starlink
16 9 (0.70%) FIS