Period
to 24 September 2021

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies in England during the 6 months to 24 September 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > England
6 months to
24 Sep 2021
Same period 2020 Same period 2019
Rank 249 227 140
Rank change year-on-year -22 -87 +4
Permanent jobs requiring a Support Analyst 1,511 671 3,348
As % of all permanent jobs advertised in England 1.40% 1.49% 2.57%
As % of the Job Titles category 1.53% 1.57% 2.68%
Number of salaries quoted 1,283 585 2,899
10th Percentile £22,500 £22,000 £20,250
25th Percentile £25,750 £25,750 £24,000
Median annual salary (50th Percentile) £32,500 £33,750 £30,000
Median % change year-on-year -3.70% +12.50% -7.69%
75th Percentile £43,750 £45,000 £40,000
90th Percentile £61,250 £65,000 £52,500
UK median annual salary £32,500 £33,500 £30,000
% change year-on-year -2.99% +11.67% -7.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 98,603 42,787 124,778
% of permanent IT jobs with a recognized job title 91.33% 94.75% 95.81%
Number of salaries quoted 69,724 35,811 101,449
10th Percentile £32,000 £32,500 £28,000
25th Percentile £41,250 £41,750 £37,500
Median annual salary (50th Percentile) £55,500 £55,000 £51,500
Median % change year-on-year +0.91% +6.80% +3.00%
75th Percentile £75,000 £73,750 £70,000
90th Percentile £92,500 £90,000 £85,000
UK median annual salary £55,000 £55,000 £50,000
% change year-on-year - +10.00% -

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 24 September 2021.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 24 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -47 557 £42,500 -1.16% 112
South East +5 336 £29,500 -10.61% 74
North of England -59 216 £30,000 -9.77% 68
Midlands -31 181 £28,000 +9.80% 63
West Midlands -34 137 £28,250 +8.65% 42
South West -12 129 £25,000 -5.66% 28
North West -40 128 £30,000 -6.98% 31
East of England -72 81 £32,500 +13.04% 18
Yorkshire -83 75 £34,000 -12.26% 30
East Midlands -43 44 £27,500 +17.02% 21
North East -27 13 £29,750 +3.23% 7
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 September 2021, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 668 (44.21%) Windows
2 604 (39.97%) Social Skills
3 557 (36.86%) Microsoft
4 478 (31.63%) Microsoft 365
5 461 (30.51%) Active Directory
6 431 (28.52%) SQL
7 339 (22.44%) ITIL
8 327 (21.64%) Finance
9 294 (19.46%) Windows 10
10 288 (19.06%) Problem-Solving
11 261 (17.27%) Azure
12 248 (16.41%) Microsoft Office
13 229 (15.16%) Windows Server
14 202 (13.37%) Analytical Skills
15 181 (11.98%) Linux
16 177 (11.71%) SQL Server
17 143 (9.46%) SLA
17 143 (9.46%) VMware
18 138 (9.13%) Oracle
19 131 (8.67%) Firewall
20 128 (8.47%) PowerShell
21 127 (8.41%) SharePoint
22 120 (7.94%) DNS
23 118 (7.81%) Citrix
23 118 (7.81%) Microsoft Excel
24 114 (7.54%) DHCP
25 109 (7.21%) VPN
26 107 (7.08%) Python
27 103 (6.82%) Cisco
27 103 (6.82%) Degree

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 127 (8.41%) SharePoint
2 82 (5.43%) MS Exchange
3 29 (1.92%) IIS
4 21 (1.39%) GeoServer
5 11 (0.73%) CMS
6 10 (0.66%) Apache
6 10 (0.66%) Exchange Server 2013
6 10 (0.66%) Skype for Business
6 10 (0.66%) Tomcat
7 9 (0.60%) Confluence
8 8 (0.53%) Oracle HTTP Server
8 8 (0.53%) Umbraco
8 8 (0.53%) WebLogic
9 3 (0.20%) SharePoint 2013
10 2 (0.13%) BizTalk Server
11 1 (0.066%) Oracle Workflow
11 1 (0.066%) Papyrus
11 1 (0.066%) SAS
11 1 (0.066%) SharePoint Server
11 1 (0.066%) WordPress
Applications
1 248 (16.41%) Microsoft Office
2 118 (7.81%) Microsoft Excel
3 47 (3.11%) Microsoft PowerPoint
4 8 (0.53%) InVision
5 3 (0.20%) MadCap Flare
6 2 (0.13%) AutoCAD
6 2 (0.13%) MS Visio
6 2 (0.13%) Revit
7 1 (0.066%) Acrobat
7 1 (0.066%) Oracle Smart View
7 1 (0.066%) Spreadsheet
Business Applications
1 23 (1.52%) Dynamics CRM
2 18 (1.19%) Remedy ITSM
3 13 (0.86%) Oracle Payables
4 12 (0.79%) Oracle Receivables
5 10 (0.66%) NetSuite
5 10 (0.66%) Oracle Assets
5 10 (0.66%) Oracle EBS
6 8 (0.53%) Dynamics AX
6 8 (0.53%) Dynamics NAV
6 8 (0.53%) Oracle Cash Management
7 6 (0.40%) Oracle Procure-to-Pay
8 5 (0.33%) Relativity
9 4 (0.26%) Oracle Applications
9 4 (0.26%) Oracle EBS R12
9 4 (0.26%) Salesforce.com CRM
9 4 (0.26%) SAP Business One
9 4 (0.26%) SAP S/4HANA
9 4 (0.26%) SAP SD
9 4 (0.26%) Unit4 Business World
10 3 (0.20%) WebTrends
Cloud Services
1 478 (31.63%) Microsoft 365
2 261 (17.27%) Azure
3 87 (5.76%) AWS
4 69 (4.57%) Power Platform
5 50 (3.31%) Dynamics 365
6 46 (3.04%) Azure Active Directory
7 32 (2.12%) SaaS
8 20 (1.32%) OneDrive
8 20 (1.32%) Power Automate
9 16 (1.06%) Google Workspace
9 16 (1.06%) PowerApps
10 15 (0.99%) Mimecast
11 14 (0.93%) Azure Logic Apps
12 11 (0.73%) Cloud Computing
13 7 (0.46%) Serverless
14 5 (0.33%) Slack
15 3 (0.20%) Adobe Analytics
15 3 (0.20%) Amazon CloudWatch
15 3 (0.20%) Google Analytics
15 3 (0.20%) iPaaS
Communications & Networking
1 131 (8.67%) Firewall
2 120 (7.94%) DNS
3 114 (7.54%) DHCP
4 109 (7.21%) VPN
5 101 (6.68%) TCP/IP
6 80 (5.29%) WAN
7 76 (5.03%) LAN
8 42 (2.78%) VoIP
9 36 (2.38%) HTTP
10 29 (1.92%) Wireless
11 28 (1.85%) Wi-Fi
12 25 (1.65%) VLAN
13 21 (1.39%) Internet
14 19 (1.26%) FIX Connectivity
14 19 (1.26%) Remote Desktop
15 18 (1.19%) SAN
16 14 (0.93%) SD-WAN
17 13 (0.86%) Skype
18 12 (0.79%) Cisco IOS
18 12 (0.79%) Network Security
Database & Business Intelligence
1 177 (11.71%) SQL Server
2 59 (3.90%) SQL Server Reporting Services
3 56 (3.71%) Power BI
4 54 (3.57%) SQL Server Integration Services
5 30 (1.99%) PostgreSQL
6 27 (1.79%) Relational Database
7 26 (1.72%) MySQL
8 25 (1.65%) Data Warehouse
9 23 (1.52%) Oracle Database
10 21 (1.39%) GIS
10 21 (1.39%) QGIS
11 16 (1.06%) Tableau
12 13 (0.86%) RDBMS
13 12 (0.79%) Oracle Reports
14 9 (0.60%) BusinessObjects
15 8 (0.53%) SQL Server Analysis Services
16 7 (0.46%) Crystal Reports
16 7 (0.46%) Oracle Database 10g
16 7 (0.46%) SQL Server 2005
16 7 (0.46%) SQL Server 2012
Development Applications
1 68 (4.50%) JIRA
2 12 (0.79%) Postman
3 9 (0.60%) Git (software)
4 8 (0.53%) Axure RP
5 5 (0.33%) Bitbucket
6 3 (0.20%) Visual Studio
7 2 (0.13%) Atlassian Bamboo
7 2 (0.13%) Bugzilla
7 2 (0.13%) Jenkins
7 2 (0.13%) Octopus Deploy
7 2 (0.13%) SQL Server Management Studio (SSMS)
8 1 (0.066%) Browser DevTools
8 1 (0.066%) Burp Suite
8 1 (0.066%) Firebug
8 1 (0.066%) IntelliJ
8 1 (0.066%) LSMW
8 1 (0.066%) Metasploit
8 1 (0.066%) Moq
8 1 (0.066%) NUnit
8 1 (0.066%) TestLink
General
1 604 (39.97%) Social Skills
2 327 (21.64%) Finance
3 202 (13.37%) Analytical Skills
4 74 (4.90%) Banking
5 70 (4.63%) Law
6 62 (4.10%) Legal
7 59 (3.90%) Retail
8 57 (3.77%) Back Office
9 47 (3.11%) Front Office
10 39 (2.58%) Manufacturing
11 38 (2.51%) Marketing
12 36 (2.38%) Organisational Skills
13 31 (2.05%) Presentation Skills
14 27 (1.79%) Telecoms
15 19 (1.26%) Automotive
16 18 (1.19%) Digital Economy
17 17 (1.13%) German Language
17 17 (1.13%) Public Sector
18 16 (1.06%) Electronics
19 15 (0.99%) Advertising
Libraries, Frameworks & Software Standards
1 82 (5.43%) .NET
2 45 (2.98%) CSS
3 42 (2.78%) FIX Protocol
4 39 (2.58%) HTML
5 36 (2.38%) XML
6 21 (1.39%) Leaflet
6 21 (1.39%) OpenLayers
6 21 (1.39%) React
7 17 (1.13%) JSON
7 17 (1.13%) Web Services
8 14 (0.93%) ASP.NET
9 13 (0.86%) AngularJS
10 12 (0.79%) Swagger
11 10 (0.66%) EDI
11 10 (0.66%) HTML5
12 9 (0.60%) CSS3
12 9 (0.60%) Middleware
13 8 (0.53%) LAMP
13 8 (0.53%) OC4J
14 6 (0.40%) Ajax
Miscellaneous
1 57 (3.77%) Management Information System
2 47 (3.11%) Video Conferencing
3 38 (2.51%) Driving Licence
4 34 (2.25%) iPhone
5 31 (2.05%) Self-Motivation
6 29 (1.92%) Equities
7 27 (1.79%) Derivative
8 23 (1.52%) SWIFT
9 21 (1.39%) User Experience
10 19 (1.26%) Foreign Exchange (FX)
11 18 (1.19%) Data Centre
11 18 (1.19%) iPad
12 17 (1.13%) Enterprise Software
13 16 (1.06%) Smartphone
14 14 (0.93%) Eurex
14 14 (0.93%) Hedge funds
15 12 (0.79%) Blackberry
15 12 (0.79%) Replication
16 11 (0.73%) Equity Derivative
16 11 (0.73%) FMCG
Operating Systems
1 668 (44.21%) Windows
2 294 (19.46%) Windows 10
3 229 (15.16%) Windows Server
4 181 (11.98%) Linux
5 95 (6.29%) Windows 7
6 93 (6.15%) Unix
7 82 (5.43%) Windows Server 2016
8 61 (4.04%) Windows Server 2012
9 52 (3.44%) Android
10 46 (3.04%) Apple iOS
10 46 (3.04%) Windows Server 2008
11 42 (2.78%) Windows Server 2019
12 36 (2.38%) Ubuntu
13 27 (1.79%) Mac OS
14 23 (1.52%) Mac OS X
15 19 (1.26%) CentOS
16 16 (1.06%) Windows 8
17 15 (0.99%) Solaris
18 12 (0.79%) Red Hat Enterprise Linux
18 12 (0.79%) SUSE
Processes & Methodologies
1 339 (22.44%) ITIL
2 288 (19.06%) Problem-Solving
3 92 (6.09%) Service Management
4 85 (5.63%) ERP
5 83 (5.49%) Agile Software Development
6 80 (5.29%) CRM
7 74 (4.90%) Change Management
8 73 (4.83%) DevOps
9 72 (4.77%) Fintech
10 66 (4.37%) Incident Management
11 62 (4.10%) ITSM
12 59 (3.90%) Problem Management
13 58 (3.84%) Service Delivery
14 54 (3.57%) Business Intelligence
14 54 (3.57%) Root Cause Analysis
15 46 (3.04%) Disaster Recovery
16 41 (2.71%) Data Analysis
17 40 (2.65%) Asset Management
18 39 (2.58%) Continuous Improvement
19 37 (2.45%) Computer Science
Programming Languages
1 431 (28.52%) SQL
2 128 (8.47%) PowerShell
3 107 (7.08%) Python
4 77 (5.10%) JavaScript
5 61 (4.04%) T-SQL
6 54 (3.57%) Java
7 42 (2.78%) Bash Shell
8 41 (2.71%) C#
9 31 (2.05%) VBA
10 30 (1.99%) Perl
11 25 (1.65%) C
12 22 (1.46%) PL/SQL
13 12 (0.79%) Shell Script
14 11 (0.73%) Korn
14 11 (0.73%) VB
15 10 (0.66%) C++
15 10 (0.66%) Ruby
16 8 (0.53%) Groovy
16 8 (0.53%) Tcl
17 6 (0.40%) VB.NET
Qualifications
1 103 (6.82%) Degree
2 70 (4.63%) Microsoft Certification
3 46 (3.04%) Security Cleared
4 29 (1.92%) MCSE
5 27 (1.79%) Cisco Certification
6 24 (1.59%) CCNA
7 23 (1.52%) ITIL Certification
7 23 (1.52%) MCP
8 21 (1.39%) Computer Science Degree
9 20 (1.32%) ITIL Foundation Certificate
10 19 (1.26%) MCSA
11 17 (1.13%) A+ Certification
12 12 (0.79%) MCITP
13 11 (0.73%) SC Cleared
14 9 (0.60%) MCDST
14 9 (0.60%) PMI Certification
15 8 (0.53%) CCA
15 8 (0.53%) Citrix Certification
16 7 (0.46%) DBS Check
17 6 (0.40%) CHECK Team Member
Quality Assurance & Compliance
1 143 (9.46%) SLA
2 29 (1.92%) QA
3 28 (1.85%) GDPR
4 14 (0.93%) ISO/IEC 27001
5 12 (0.79%) PMO
6 9 (0.60%) Accessibility
7 5 (0.33%) Cyber Essentials
8 3 (0.20%) HL7
9 2 (0.13%) ISO 22301
9 2 (0.13%) ISO 9001
9 2 (0.13%) ISO/IEC 20000
9 2 (0.13%) PCI DSS
9 2 (0.13%) Sarbanes-Oxley
10 1 (0.066%) Data Quality
10 1 (0.066%) GAMP
10 1 (0.066%) GRC
10 1 (0.066%) MiFID
System Software
1 461 (30.51%) Active Directory
2 80 (5.29%) VMware Infrastructure
3 55 (3.64%) Hyper-V
4 34 (2.25%) vSphere
5 17 (1.13%) XenApp
6 16 (1.06%) VMware ESXi
6 16 (1.06%) XenDesktop
7 15 (0.99%) Virtual Machines
8 11 (0.73%) VMware Workstation
9 9 (0.60%) VMware Server
10 8 (0.53%) Virtual Desktop
11 5 (0.33%) Terminal Services
12 4 (0.26%) BitLocker
12 4 (0.26%) Oracle RAC
13 3 (0.20%) DFS Replication
13 3 (0.20%) Docker
14 2 (0.13%) Firmware
15 1 (0.066%) MetaFrame
15 1 (0.066%) NFS
15 1 (0.066%) Xen
Systems Management
1 84 (5.56%) SCCM
2 52 (3.44%) Microsoft Intune
3 26 (1.72%) WSUS
4 20 (1.32%) Kubernetes
5 16 (1.06%) Control-M
5 16 (1.06%) Nagios
6 13 (0.86%) Jamf Pro
6 13 (0.86%) Terraform
7 7 (0.46%) Active Directory Federation Services
8 6 (0.40%) Prometheus
8 6 (0.40%) Puppet
9 5 (0.33%) Ansible
10 4 (0.26%) Backup Exec
10 4 (0.26%) Cisco CUCM
10 4 (0.26%) Data Guard
10 4 (0.26%) FortiGate
10 4 (0.26%) Grafana
10 4 (0.26%) Kibana
10 4 (0.26%) Oracle RMAN
11 3 (0.20%) NetBackup
Vendors
1 557 (36.86%) Microsoft
2 143 (9.46%) VMware
3 138 (9.13%) Oracle
4 118 (7.81%) Citrix
5 103 (6.82%) Cisco
6 45 (2.98%) Apple
6 45 (2.98%) HP
7 44 (2.91%) SAP
8 43 (2.85%) ServiceNow
9 39 (2.58%) Bloomberg
10 32 (2.12%) Red Hat
11 28 (1.85%) iManage
12 26 (1.72%) Reuters
13 24 (1.59%) Salesforce.com
14 22 (1.46%) Google
14 22 (1.46%) Sophos
14 22 (1.46%) Veeam
15 20 (1.32%) Remedy
16 19 (1.26%) Dell
16 19 (1.26%) Trayport