Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 1 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Aug 2026
Same period 2025 Same period 2024
Rank 156 131 213
Rank change year-on-year -25 +82 -5
Permanent jobs requiring a Support Analyst 1,197 1,120 981
As % of all permanent jobs in England 1.31% 2.57% 1.31%
As % of the Job Titles category 1.39% 2.84% 1.38%
Number of salaries quoted 996 955 757
10th Percentile £26,250 £25,500 £24,000
25th Percentile £30,000 £28,000 £28,000
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £43,750 £46,250 £45,000
90th Percentile £48,750 £57,500 £65,800
UK median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 86,335 39,475 70,908
% of permanent jobs with a recognized job title 94.30% 90.65% 94.72%
Number of salaries quoted 60,644 23,957 49,503
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,075 £75,000 £72,500
90th Percentile £97,500 £97,500 £92,500
UK median annual salary £55,000 £55,000 £55,000
% change year-on-year - - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 1 August 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 1 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +36 307 £33,000 -5.71% 31
North of England -9 236 £35,000 +21.74% 24
London -60 226 £42,500 -10.53% 25
Midlands -34 174 £35,000 +7.69% 16
South West -40 140 £32,500 - 9
North West +30 123 £35,000 +6.46% 13
East of England -12 114 £30,000 +1.69% 16
Yorkshire -23 110 £35,000 +22.81% 9
East Midlands -27 97 £35,000 +18.64% 9
West Midlands -41 77 £37,500 +11.94% 7
North East -74 3 £30,000 -3.23% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 1 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 417 (34.84%) Microsoft
2 373 (31.16%) Windows
3 344 (28.74%) Microsoft 365
4 308 (25.73%) Problem-Solving
5 241 (20.13%) SQL
6 231 (19.30%) Active Directory
7 184 (15.37%) ITIL
8 177 (14.79%) Continuous Improvement
9 175 (14.62%) Azure
10 164 (13.70%) Customer Service
11 136 (11.36%) ERP
12 116 (9.69%) Windows Server
13 113 (9.44%) Microsoft Office
14 112 (9.36%) ITSM
15 97 (8.10%) Entra ID
16 94 (7.85%) Degree
17 93 (7.77%) Service Management
18 90 (7.52%) SharePoint
19 77 (6.43%) Microsoft Exchange
19 77 (6.43%) Windows 10
20 76 (6.35%) SQL Server
21 75 (6.27%) Business Intelligence
22 74 (6.18%) Microsoft Intune
23 72 (6.02%) Power Platform
24 67 (5.60%) Process Improvement
25 63 (5.26%) Microsoft Excel
26 61 (5.10%) Incident Management
27 56 (4.68%) SaaS
28 55 (4.59%) Service Delivery
28 55 (4.59%) ServiceNow

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 90 (7.52%) SharePoint
2 77 (6.43%) Microsoft Exchange
3 26 (2.17%) IIS
4 12 (1.00%) Skype for Business
5 5 (0.42%) CMS
5 5 (0.42%) Confluence
6 3 (0.25%) SAS
7 2 (0.17%) Tomcat
8 1 (0.084%) Blackberry Enterprise Server
Applications
1 113 (9.44%) Microsoft Office
2 63 (5.26%) Microsoft Excel
3 21 (1.75%) Microsoft PowerPoint
4 3 (0.25%) Photoshop
5 1 (0.084%) Revit
5 1 (0.084%) Siemens NX
Business Applications
1 19 (1.59%) Dynamics CRM
2 14 (1.17%) Oracle Retail
3 13 (1.09%) Unit4 Business World
3 13 (1.09%) Visualfiles
4 11 (0.92%) NetSuite
5 10 (0.84%) Oracle Financials
6 9 (0.75%) Dynamics AX
6 9 (0.75%) Elite 3E
7 8 (0.67%) Oracle EBS
8 6 (0.50%) Infor M3
8 6 (0.50%) Oracle Assets
8 6 (0.50%) Oracle Receivables
9 5 (0.42%) NEC Housing
9 5 (0.42%) SAP Business One
9 5 (0.42%) Shopify
10 4 (0.33%) Dynamics GP
10 4 (0.33%) JDE World
10 4 (0.33%) Oracle Applications
10 4 (0.33%) Oracle EBS R12
10 4 (0.33%) Oracle Procure-to-Pay
Cloud Services
1 344 (28.74%) Microsoft 365
2 175 (14.62%) Azure
3 97 (8.10%) Entra ID
4 72 (6.02%) Power Platform
5 56 (4.68%) SaaS
6 53 (4.43%) Dynamics 365
7 43 (3.59%) OneDrive
8 22 (1.84%) Power Automate
9 21 (1.75%) PowerApps
10 16 (1.34%) AWS
11 15 (1.25%) Microsoft Copilot
12 11 (0.92%) IaaS
12 11 (0.92%) PaaS
13 10 (0.84%) ClickUp
14 9 (0.75%) Google Workspace
15 8 (0.67%) Boomi
15 8 (0.67%) GCP
15 8 (0.67%) iPaaS
15 8 (0.67%) Workato
16 7 (0.58%) Mimecast
Communications & Networking
1 45 (3.76%) DNS
2 44 (3.68%) Firewall
3 43 (3.59%) WAN
4 42 (3.51%) VPN
5 41 (3.43%) DHCP
6 37 (3.09%) TCP/IP
7 28 (2.34%) LAN
8 26 (2.17%) VoIP
8 26 (2.17%) Wi-Fi
9 25 (2.09%) Unified Communications
10 20 (1.67%) Broadband
11 16 (1.34%) 4G
11 16 (1.34%) VLAN
12 15 (1.25%) WebEx
13 12 (1.00%) Skype
14 11 (0.92%) SD-WAN
15 8 (0.67%) Wireless
16 7 (0.58%) Network Security
17 6 (0.50%) MPLS
17 6 (0.50%) Structured Cabling
Database & Business Intelligence
1 76 (6.35%) SQL Server
2 51 (4.26%) Power BI
3 27 (2.26%) Crystal Reports
4 13 (1.09%) Relational Database
5 12 (1.00%) SQL Server Integration Services
5 12 (1.00%) SQL Server Reporting Services
6 8 (0.67%) Data Warehouse
7 7 (0.58%) BusinessObjects
7 7 (0.58%) Metabase
7 7 (0.58%) PostgreSQL
7 7 (0.58%) Power Query
8 5 (0.42%) MySQL
9 4 (0.33%) Db2
9 4 (0.33%) Oracle Reports
10 3 (0.25%) Oracle Database
11 2 (0.17%) Qlik Sense
11 2 (0.17%) Tableau
12 1 (0.084%) SQL Server Analysis Services
Development Applications
1 46 (3.84%) JIRA
2 7 (0.58%) Visual Studio
3 4 (0.33%) Eclipse
3 4 (0.33%) Oracle Forms
3 4 (0.33%) Toad
4 1 (0.084%) Git
4 1 (0.084%) SQL Server Management Studio (SSMS)
General
1 374 (31.24%) Social Skills
2 189 (15.79%) Finance
3 146 (12.20%) Analytical Skills
4 80 (6.68%) Manufacturing
5 74 (6.18%) Legal
6 69 (5.76%) Law
7 59 (4.93%) Retail
8 53 (4.43%) Organisational Skills
9 52 (4.34%) Documentation Skills
10 29 (2.42%) Banking
11 21 (1.75%) Advertising
12 18 (1.50%) Telecoms
13 11 (0.92%) Front Office
13 11 (0.92%) Legal Technology
14 10 (0.84%) Automotive
15 9 (0.75%) Investment Banking
15 9 (0.75%) Local Government
16 8 (0.67%) International Banking
16 8 (0.67%) Public Sector
17 7 (0.58%) Social Housing
Libraries, Frameworks & Software Standards
1 25 (2.09%) Web Services
2 24 (2.01%) XML
3 22 (1.84%) .NET
4 20 (1.67%) HTML
5 18 (1.50%) CSS
6 13 (1.09%) REST
7 12 (1.00%) .NET Framework
7 12 (1.00%) FIX Protocol
8 10 (0.84%) SOAP
9 7 (0.58%) Middleware
10 6 (0.50%) EDI
11 3 (0.25%) Elastic Stack
11 3 (0.25%) JSON
11 3 (0.25%) Kafka
12 2 (0.17%) 802.1X
13 1 (0.084%) SAP CAF
13 1 (0.084%) XSL
Miscellaneous
1 59 (4.93%) Onboarding
2 56 (4.68%) Driving Licence
3 32 (2.67%) Self-Motivation
3 32 (2.67%) Video Conferencing
4 26 (2.17%) Analytical Mindset
5 22 (1.84%) Client/Server
6 19 (1.59%) Management Information System
7 11 (0.92%) Hybrid Cloud
8 10 (0.84%) NHS
9 9 (0.75%) Fixed Income
10 8 (0.67%) CMDB
10 8 (0.67%) Data Structures
10 8 (0.67%) Enterprise Software
11 7 (0.58%) Housing Association
12 6 (0.50%) Manufacturing Execution System
12 6 (0.50%) Operational Technology
13 5 (0.42%) Blog
13 5 (0.42%) Legacy Systems
13 5 (0.42%) Low-Code
13 5 (0.42%) Renewable Energy
Operating Systems
1 373 (31.16%) Windows
2 116 (9.69%) Windows Server
3 77 (6.43%) Windows 10
4 41 (3.43%) Linux
5 37 (3.09%) Android
6 17 (1.42%) Windows Server 2019
7 13 (1.09%) Apple iOS
8 11 (0.92%) Mac OS
9 5 (0.42%) Unix
10 1 (0.084%) CentOS
10 1 (0.084%) Rocky
10 1 (0.084%) Solaris
10 1 (0.084%) Ubuntu
10 1 (0.084%) Windows Server 2012
10 1 (0.084%) Windows Server 2016
Processes & Methodologies
1 308 (25.73%) Problem-Solving
2 184 (15.37%) ITIL
3 177 (14.79%) Continuous Improvement
4 164 (13.70%) Customer Service
5 136 (11.36%) ERP
6 112 (9.36%) ITSM
7 93 (7.77%) Service Management
8 75 (6.27%) Business Intelligence
9 67 (5.60%) Process Improvement
10 61 (5.10%) Incident Management
11 55 (4.59%) Service Delivery
12 52 (4.34%) Change Management
13 49 (4.09%) CRM
14 45 (3.76%) Cybersecurity
15 37 (3.09%) Root Cause Analysis
16 36 (3.01%) Stakeholder Engagement
17 35 (2.92%) Data Management
17 35 (2.92%) Project Delivery
17 35 (2.92%) User Acceptance Testing
18 33 (2.76%) Data Analysis
Programming Languages
1 241 (20.13%) SQL
2 37 (3.09%) PowerShell
3 31 (2.59%) C#
4 29 (2.42%) JavaScript
5 12 (1.00%) PL/SQL
5 12 (1.00%) Python
6 9 (0.75%) C++
6 9 (0.75%) T-SQL
7 7 (0.58%) PHP
8 5 (0.42%) VB.NET
9 3 (0.25%) Delphi
9 3 (0.25%) Java
9 3 (0.25%) Pascal
9 3 (0.25%) VBA
10 2 (0.17%) Tcl
10 2 (0.17%) VB
11 1 (0.084%) Bash
11 1 (0.084%) Perl
11 1 (0.084%) Ruby
Qualifications
1 94 (7.85%) Degree
2 42 (3.51%) Security Cleared
3 39 (3.26%) A+ Certification
4 34 (2.84%) Microsoft Certification
5 23 (1.92%) SC Cleared
6 13 (1.09%) Microsoft Certified Professional
7 10 (0.84%) ITIL Foundation Certificate
8 8 (0.67%) Computer Science Degree
9 7 (0.58%) CCNA
9 7 (0.58%) Cisco Certification
10 6 (0.50%) MBCS
11 5 (0.42%) HNC
12 4 (0.33%) DV Cleared
12 4 (0.33%) ITIL Certification
12 4 (0.33%) Network+ Certification
13 3 (0.25%) Azure Certification
14 2 (0.17%) BPSS Clearance
14 2 (0.17%) Oracle Certification
15 1 (0.084%) MCSA
15 1 (0.084%) MCSE
Quality Assurance & Compliance
1 44 (3.68%) SLA
2 21 (1.75%) ISO/IEC 27001
3 18 (1.50%) Cyber Essentials
4 15 (1.25%) Data Quality
5 7 (0.58%) Cyber Essentials PLUS
5 7 (0.58%) QA
6 5 (0.42%) GDPR
7 4 (0.33%) Accessibility
8 2 (0.17%) Actionable Recommendations
8 2 (0.17%) PCI DSS
9 1 (0.084%) DICOM
9 1 (0.084%) PMO
System Software
1 231 (19.30%) Active Directory
2 20 (1.67%) Hyper-V
3 15 (1.25%) VMware Infrastructure
4 6 (0.50%) Firmware
4 6 (0.50%) Virtual Desktop
4 6 (0.50%) XenApp
5 3 (0.25%) BitLocker
5 3 (0.25%) Docker
5 3 (0.25%) Microsoft Virtual Server
5 3 (0.25%) Virtual Servers
6 2 (0.17%) vSphere
Systems Management
1 74 (6.18%) Microsoft Intune
2 19 (1.59%) SCCM
3 7 (0.58%) Single Sign-On
4 6 (0.50%) Kibana
5 3 (0.25%) Jamf Pro
6 2 (0.17%) Grafana
7 1 (0.084%) Autotask
7 1 (0.084%) Cisco CUCM
7 1 (0.084%) Failover Clustering
7 1 (0.084%) FortiGate
7 1 (0.084%) Microsoft Clustering
7 1 (0.084%) Terraform
Vendors
1 417 (34.84%) Microsoft
2 55 (4.59%) ServiceNow
3 33 (2.76%) Oracle
4 25 (2.09%) iManage
5 23 (1.92%) VMware
6 21 (1.75%) Cisco
7 20 (1.67%) Apple
8 19 (1.59%) Citrix
9 16 (1.34%) Starlink
10 15 (1.25%) SAP
11 14 (1.17%) Epicor
12 13 (1.09%) Sage
13 12 (1.00%) Aderant
13 12 (1.00%) Google
13 12 (1.00%) IBM
13 12 (1.00%) IFS
13 12 (1.00%) Salesforce
14 11 (0.92%) Meraki
14 11 (0.92%) Polycom
14 11 (0.92%) SolarWinds