Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 2 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Feb 2026
Same period 2025 Same period 2024
Rank 129 201 160
Rank change year-on-year +72 -41 +76
Permanent jobs requiring a Support Analyst 993 714 1,267
As % of all permanent jobs in England 1.77% 1.53% 1.95%
As % of the Job Titles category 1.94% 1.67% 2.06%
Number of salaries quoted 782 432 1,098
10th Percentile £26,000 £26,500 £24,750
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,000 £40,000 £36,000
Median % change year-on-year -17.50% +11.11% +5.88%
75th Percentile £40,250 £52,500 £47,500
90th Percentile £53,750 £67,500 £57,500
UK median annual salary £33,500 £40,000 £36,500
% change year-on-year -16.25% +9.59% +7.35%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 51,221 42,740 61,559
% of permanent jobs with a recognized job title 91.06% 91.80% 94.87%
Number of salaries quoted 32,656 22,151 49,308
10th Percentile £29,000 £33,750 £29,000
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -12.00%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 2 February 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 2 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +94 256 £32,750 -6.43% 37
London +18 256 £40,750 -14.65% 32
Midlands +64 153 £30,000 -9.09% 18
North of England +28 151 £31,000 -10.14% 29
South West +51 107 £32,500 +2.77% 16
West Midlands +53 86 £35,000 +4.48% 9
Yorkshire +25 82 £27,500 -24.66% 19
East of England +47 68 £27,500 -18.52% 17
East Midlands +38 67 £28,500 -12.31% 9
North West +8 54 £34,375 +5.77% 9
North East +10 15 £31,500 -10.00% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 2 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 378 (38.07%) Microsoft
2 344 (34.64%) Problem-Solving
3 332 (33.43%) Windows
4 266 (26.79%) Customer Service
5 252 (25.38%) Microsoft 365
6 233 (23.46%) SQL
7 225 (22.66%) Active Directory
8 216 (21.75%) ITIL
9 163 (16.41%) Azure
10 148 (14.90%) Microsoft Office
11 129 (12.99%) Degree
12 104 (10.47%) Entra ID
13 103 (10.37%) ITSM
14 98 (9.87%) ERP
15 96 (9.67%) Continuous Improvement
15 96 (9.67%) Microsoft Excel
16 95 (9.57%) Microsoft Intune
17 92 (9.26%) Windows Server
18 86 (8.66%) Power Platform
19 80 (8.06%) Windows 10
20 75 (7.55%) Change Management
21 74 (7.45%) JIRA
22 73 (7.35%) Service Management
23 71 (7.15%) DNS
23 71 (7.15%) Process Improvement
24 70 (7.05%) SLA
25 69 (6.95%) Firewall
26 65 (6.55%) Business Intelligence
26 65 (6.55%) DHCP
26 65 (6.55%) SQL Server

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 62 (6.24%) Microsoft Exchange
1 62 (6.24%) SharePoint
2 21 (2.11%) Confluence
3 12 (1.21%) Skype for Business
4 9 (0.91%) IIS
5 1 (0.10%) Appian
5 1 (0.10%) Moodle
5 1 (0.10%) Tomcat
5 1 (0.10%) Umbraco
Applications
1 148 (14.90%) Microsoft Office
2 96 (9.67%) Microsoft Excel
3 45 (4.53%) Microsoft PowerPoint
4 17 (1.71%) Spreadsheet
5 4 (0.40%) MS Visio
6 1 (0.10%) Acrobat
6 1 (0.10%) AutoCAD
6 1 (0.10%) Photoshop
Business Applications
1 17 (1.71%) Dynamics CRM
2 14 (1.41%) Endur
2 14 (1.41%) NEC Housing
3 13 (1.31%) NetSuite
4 11 (1.11%) Dynamics AX
4 11 (1.11%) Visualfiles
5 7 (0.70%) Shopify
6 6 (0.60%) Dynamics NAV
6 6 (0.60%) Magento
6 6 (0.60%) SAP S/4HANA
7 5 (0.50%) Fidessa
7 5 (0.50%) SAP HR
7 5 (0.50%) SAP Payroll
8 4 (0.40%) Elite 3E
9 3 (0.30%) SAP Business ByDesign
10 1 (0.10%) IBM Planning Analytics
10 1 (0.10%) Remedy ITSM
10 1 (0.10%) Sage 200
10 1 (0.10%) SAP EWM
10 1 (0.10%) SAP WM
Cloud Services
1 252 (25.38%) Microsoft 365
2 163 (16.41%) Azure
3 104 (10.47%) Entra ID
4 86 (8.66%) Power Platform
5 48 (4.83%) SaaS
6 39 (3.93%) Dynamics 365
7 24 (2.42%) AWS
7 24 (2.42%) OneDrive
8 21 (2.11%) Power Automate
9 15 (1.51%) PowerApps
10 12 (1.21%) Google Workspace
11 7 (0.70%) dbt
12 5 (0.50%) Azure Monitor
13 4 (0.40%) OCI
14 3 (0.30%) Azure DevOps
14 3 (0.30%) BigCommerce
14 3 (0.30%) Datadog
14 3 (0.30%) Mimecast
14 3 (0.30%) Oracle Service Cloud
15 2 (0.20%) PaaS
Communications & Networking
1 71 (7.15%) DNS
2 69 (6.95%) Firewall
3 65 (6.55%) DHCP
4 52 (5.24%) VPN
5 40 (4.03%) TCP/IP
6 33 (3.32%) LAN
7 29 (2.92%) WAN
8 26 (2.62%) Remote Desktop
9 25 (2.52%) Wireless
10 18 (1.81%) WebEx
11 15 (1.51%) Internet
11 15 (1.51%) Wi-Fi
12 14 (1.41%) VoIP
13 13 (1.31%) Unified Communications
14 12 (1.21%) Skype
14 12 (1.21%) WinSCP
15 11 (1.11%) SD-WAN
16 10 (1.01%) Broadband
17 9 (0.91%) MPLS
18 8 (0.81%) VLAN
Database & Business Intelligence
1 65 (6.55%) SQL Server
2 64 (6.45%) Power BI
3 25 (2.52%) Relational Database
4 19 (1.91%) Oracle Reports
5 12 (1.21%) MySQL
6 9 (0.91%) Metabase
6 9 (0.91%) SQL Server Integration Services
7 7 (0.70%) Data Warehouse
7 7 (0.70%) SQL Server Reporting Services
8 5 (0.50%) PostgreSQL
9 4 (0.40%) Oracle Database
10 3 (0.30%) Azure SQL Database
10 3 (0.30%) Crystal Reports
Development Applications
1 74 (7.45%) JIRA
2 18 (1.81%) Git
3 9 (0.91%) Visual Studio
4 7 (0.70%) Bitbucket
5 4 (0.40%) LabVIEW
6 2 (0.20%) Rational Rhapsody
General
1 473 (47.63%) Social Skills
2 165 (16.62%) Analytical Skills
3 139 (14.00%) Finance
4 99 (9.97%) Law
5 66 (6.65%) Organisational Skills
6 59 (5.94%) Manufacturing
7 57 (5.74%) Retail
8 56 (5.64%) Legal
9 51 (5.14%) Telecoms
10 29 (2.92%) Advertising
11 24 (2.42%) Marketing
12 14 (1.41%) Automotive
13 13 (1.31%) Back Office
14 12 (1.21%) Banking
14 12 (1.21%) Documentation Skills
15 9 (0.91%) Front Office
16 5 (0.50%) Presentation Skills
17 4 (0.40%) Aerospace
17 4 (0.40%) Aviation
17 4 (0.40%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 14 (1.41%) .NET
2 12 (1.21%) HTML
3 11 (1.11%) CSS
4 10 (1.01%) Middleware
5 8 (0.81%) FIX Protocol
6 6 (0.60%) REST
6 6 (0.60%) SOAP
7 5 (0.50%) LDAP
7 5 (0.50%) Lightning Web Components
7 5 (0.50%) Oracle Fusion
8 4 (0.40%) React
8 4 (0.40%) Software Packaging
9 3 (0.30%) EDI
9 3 (0.30%) XML
10 2 (0.20%) jQuery
10 2 (0.20%) JSON
11 1 (0.10%) Elastic Stack
11 1 (0.10%) MFC
Miscellaneous
1 104 (10.47%) Onboarding
2 65 (6.55%) Driving Licence
3 56 (5.64%) Management Information System
4 43 (4.33%) Video Conferencing
5 32 (3.22%) Enterprise Software
6 20 (2.01%) NHS
7 17 (1.71%) Self-Motivation
8 12 (1.21%) Data Centre
9 11 (1.11%) Analytical Mindset
9 11 (1.11%) Renewable Energy
10 9 (0.91%) EPoS
11 8 (0.81%) Client/Server
12 7 (0.70%) IoT
12 7 (0.70%) Mobile App
13 6 (0.60%) iPhone
13 6 (0.60%) Low-Code
13 6 (0.60%) Reference Data
14 5 (0.50%) FMCG
14 5 (0.50%) PKI
15 4 (0.40%) iPad
Operating Systems
1 332 (33.43%) Windows
2 92 (9.26%) Windows Server
3 80 (8.06%) Windows 10
4 41 (4.13%) Mac OS
5 40 (4.03%) Linux
6 33 (3.32%) Apple iOS
7 25 (2.52%) Android
8 17 (1.71%) Windows Server 2019
9 12 (1.21%) Unix
10 8 (0.81%) Windows Server 2016
11 6 (0.60%) Mac OS X
12 4 (0.40%) Solaris
13 2 (0.20%) Ubuntu
14 1 (0.10%) AIX
14 1 (0.10%) Windows 7
14 1 (0.10%) Windows Server 2003
14 1 (0.10%) Windows Server 2008
14 1 (0.10%) Windows Server 2012
Processes & Methodologies
1 344 (34.64%) Problem-Solving
2 266 (26.79%) Customer Service
3 216 (21.75%) ITIL
4 103 (10.37%) ITSM
5 98 (9.87%) ERP
6 96 (9.67%) Continuous Improvement
7 75 (7.55%) Change Management
8 73 (7.35%) Service Management
9 71 (7.15%) Process Improvement
10 65 (6.55%) Business Intelligence
11 45 (4.53%) Mentoring
12 44 (4.43%) CRM
13 42 (4.23%) Asset Management
13 42 (4.23%) Cybersecurity
14 40 (4.03%) Data Analysis
15 39 (3.93%) User Experience
16 37 (3.73%) Computer Science
16 37 (3.73%) Incident Management
17 34 (3.42%) Root Cause Analysis
18 30 (3.02%) Data Management
Programming Languages
1 233 (23.46%) SQL
2 35 (3.52%) PowerShell
3 31 (3.12%) T-SQL
4 29 (2.92%) Python
5 26 (2.62%) C#
6 9 (0.91%) VB.NET
7 8 (0.81%) Java
8 7 (0.70%) JavaScript
8 7 (0.70%) VB
9 6 (0.60%) VBA
10 5 (0.50%) Data Analysis Expressions
10 5 (0.50%) Kusto Query Language
11 3 (0.30%) Apex Code
11 3 (0.30%) Bash
12 2 (0.20%) Shell Script
13 1 (0.10%) Delphi
13 1 (0.10%) Pascal
13 1 (0.10%) PHP
13 1 (0.10%) R
13 1 (0.10%) VBScript
Qualifications
1 129 (12.99%) Degree
2 43 (4.33%) Security Cleared
3 36 (3.63%) Microsoft Certification
4 33 (3.32%) SC Cleared
5 30 (3.02%) A+ Certification
6 19 (1.91%) Computer Science Degree
6 19 (1.91%) Microsoft Certified Professional
7 18 (1.81%) DBS Check
8 17 (1.71%) ITIL Foundation Certificate
9 12 (1.21%) ITIL Certification
10 11 (1.11%) CCNA
10 11 (1.11%) Cisco Certification
11 9 (0.91%) Network+ Certification
12 7 (0.70%) MCSA
13 5 (0.50%) BPSS Clearance
14 4 (0.40%) DV Cleared
14 4 (0.40%) HNC
14 4 (0.40%) Master's Degree
14 4 (0.40%) MCSE
15 3 (0.30%) Azure Certification
Quality Assurance & Compliance
1 70 (7.05%) SLA
2 21 (2.11%) QA
3 14 (1.41%) ISO/IEC 27001
4 6 (0.60%) Cyber Essentials
5 5 (0.50%) Accessibility
5 5 (0.50%) GDPR
6 4 (0.40%) Data Quality
7 2 (0.20%) 21 CFR Part 11
7 2 (0.20%) Actionable Recommendations
7 2 (0.20%) GxP
8 1 (0.10%) Cyber Essentials PLUS
8 1 (0.10%) PCI DSS
System Software
1 225 (22.66%) Active Directory
2 25 (2.52%) VMware Infrastructure
3 13 (1.31%) Hyper-V
4 8 (0.81%) Virtual Desktop
5 5 (0.50%) Virtual Machines
6 1 (0.10%) BitLocker
6 1 (0.10%) Firmware
Systems Management
1 95 (9.57%) Microsoft Intune
2 18 (1.81%) SCCM
3 9 (0.91%) Grafana
4 7 (0.70%) Control-M
4 7 (0.70%) Kubernetes
4 7 (0.70%) Prometheus
5 6 (0.60%) Jamf Pro
6 5 (0.50%) WSUS
7 4 (0.40%) Autotask
8 1 (0.10%) AirWatch
8 1 (0.10%) EMC NetWorker
8 1 (0.10%) SCOM
8 1 (0.10%) Symantec Endpoint Protection
8 1 (0.10%) Terraform
Vendors
1 378 (38.07%) Microsoft
2 31 (3.12%) ServiceNow
3 29 (2.92%) VMware
4 28 (2.82%) Oracle
5 25 (2.52%) Cisco
6 20 (2.01%) SAP
7 16 (1.61%) Salesforce
8 15 (1.51%) CheckPoint
8 15 (1.51%) Meraki
8 15 (1.51%) Palo Alto
8 15 (1.51%) Polycom
9 12 (1.21%) Google
10 11 (1.11%) Apple
10 11 (1.11%) Northgate
11 9 (0.91%) Fortinet
11 9 (0.91%) Guidewire
12 8 (0.81%) Citrix
12 8 (0.81%) Sage
13 7 (0.70%) HubSpot
13 7 (0.70%) MuleSoft