Support Analyst Jobs in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,640 per year according to job vacancies posted during the 6 months to 14 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 Apr 2024
Same period 2023 Same period 2022
Rank 175 260 242
Rank change year-on-year +85 -18 -6
Permanent jobs requiring a Support Analyst 1,368 1,344 2,138
As % of all permanent jobs advertised in England 1.65% 1.40% 1.65%
As % of the Job Titles category 1.74% 1.52% 1.72%
Number of salaries quoted 1,116 1,113 1,812
10th Percentile £24,000 £24,000 £23,250
25th Percentile £27,500 £27,000 £26,250
Median annual salary (50th Percentile) £35,640 £33,500 £32,500
Median % change year-on-year +6.39% +3.08% -
75th Percentile £47,500 £43,750 £43,750
90th Percentile £57,500 £58,750 £57,500
UK median annual salary £36,000 £33,000 £32,500
% change year-on-year +9.09% +1.54% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 78,519 88,205 124,083
% of permanent jobs with a recognized job title 94.48% 91.69% 95.99%
Number of salaries quoted 59,273 55,433 76,189
10th Percentile £28,500 £32,500 £32,125
25th Percentile £38,400 £45,000 £42,521
Median annual salary (50th Percentile) £54,000 £60,000 £60,000
Median % change year-on-year -10.00% - +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £53,500 £60,000 £60,000
% change year-on-year -10.83% - +9.09%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 14 April 2024.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 14 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +104 446 £45,000 +7.14% 83
South East +74 336 £32,500 +4.84% 44
North of England +56 242 £32,500 +1.56% 32
Midlands +15 157 £30,000 -0.83% 15
North West +33 137 £32,500 -2.99% 16
Yorkshire +96 99 £31,500 +0.80% 15
East of England +45 99 £30,000 +5.26% 19
West Midlands +26 93 £33,500 +3.08% 2
South West -14 87 £32,500 +8.33% 25
East Midlands -1 64 £27,000 -1.82% 13
North East -1 6 £30,500 -18.67% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 14 April 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 490 (35.82%) Social Skills
2 457 (33.41%) Windows
3 452 (33.04%) Microsoft
4 369 (26.97%) Microsoft 365
5 343 (25.07%) Active Directory
6 338 (24.71%) SQL
7 320 (23.39%) ITIL
8 315 (23.03%) Customer Service
9 295 (21.56%) Finance
10 294 (21.49%) Problem-Solving
11 235 (17.18%) Azure
12 230 (16.81%) Microsoft Office
13 193 (14.11%) Windows 10
14 182 (13.30%) Degree
15 162 (11.84%) Microsoft Exchange
16 161 (11.77%) Analytical Skills
17 158 (11.55%) SLA
18 142 (10.38%) SQL Server
18 142 (10.38%) Service Management
19 131 (9.58%) ITSM
20 126 (9.21%) ERP
20 126 (9.21%) Windows Server
21 120 (8.77%) SharePoint
22 108 (7.89%) Incident Management
23 107 (7.82%) Linux
24 104 (7.60%) Oracle
25 94 (6.87%) Change Management
26 90 (6.58%) DNS
27 87 (6.36%) CRM
28 83 (6.07%) Law

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 162 (11.84%) Microsoft Exchange
2 120 (8.77%) SharePoint
3 39 (2.85%) WebLogic
4 15 (1.10%) Oracle Service Bus
5 12 (0.88%) IIS
6 9 (0.66%) CMS
6 9 (0.66%) Confluence
7 5 (0.37%) Oracle Workflow
8 4 (0.29%) Exchange Server 2010
8 4 (0.29%) Exchange Server 2013
8 4 (0.29%) Skype for Business
9 3 (0.22%) Apache
9 3 (0.22%) EPiServer
9 3 (0.22%) GlassFish
9 3 (0.22%) JBoss
9 3 (0.22%) Moodle
9 3 (0.22%) Tomcat
Applications
1 230 (16.81%) Microsoft Office
2 53 (3.87%) Microsoft Excel
3 21 (1.54%) MS Visio
4 9 (0.66%) Microsoft PowerPoint
5 6 (0.44%) LightWave 3D
6 2 (0.15%) S-PLUS
6 2 (0.15%) Spreadsheet
7 1 (0.073%) Microsoft Project
7 1 (0.073%) Trello
Business Applications
1 56 (4.09%) Dynamics CRM
2 18 (1.32%) Dynamics NAV
3 17 (1.24%) NEC Housing
4 15 (1.10%) PlanetPress Connect
4 15 (1.10%) Remedy ITSM
5 14 (1.02%) Dynamics GP
6 12 (0.88%) Fidessa
7 11 (0.80%) Elite 3E
8 10 (0.73%) SAP S/4HANA
9 8 (0.58%) Epicor Tropos
9 8 (0.58%) Oracle ERP
10 7 (0.51%) Endur
10 7 (0.51%) NetSuite
11 6 (0.44%) Infor SunSystems
11 6 (0.44%) ION MarketView
11 6 (0.44%) Oracle EBS R12
12 5 (0.37%) Carpe Diem
12 5 (0.37%) ION Anvil
12 5 (0.37%) Oracle Applications
12 5 (0.37%) Oracle Payroll
Cloud Services
1 369 (26.97%) Microsoft 365
2 235 (17.18%) Azure
3 66 (4.82%) Entra ID
4 64 (4.68%) Dynamics 365
5 49 (3.58%) AWS
6 47 (3.44%) Power Platform
7 34 (2.49%) SaaS
8 18 (1.32%) WhatsApp
9 13 (0.95%) Power Automate
10 11 (0.80%) Google Workspace
10 11 (0.80%) PowerApps
11 10 (0.73%) Mimecast
12 8 (0.58%) Amazon CloudWatch
12 8 (0.58%) OneDrive
13 6 (0.44%) Azure Data Factory
13 6 (0.44%) GCP
14 5 (0.37%) Google Sheets
15 4 (0.29%) Amazon S3
15 4 (0.29%) Amazon SQS
16 3 (0.22%) PaaS
Communications & Networking
1 90 (6.58%) DNS
2 83 (6.07%) DHCP
3 69 (5.04%) Firewall
4 64 (4.68%) WAN
5 63 (4.61%) LAN
5 63 (4.61%) VPN
6 58 (4.24%) TCP/IP
7 30 (2.19%) Internet
8 29 (2.12%) Wi-Fi
9 27 (1.97%) Wireless
10 26 (1.90%) VoIP
11 18 (1.32%) Broadband
12 17 (1.24%) VLAN
13 13 (0.95%) ADSL
14 12 (0.88%) FIX Connectivity
15 11 (0.80%) WLAN
16 10 (0.73%) Remote Desktop
17 9 (0.66%) Intranet
17 9 (0.66%) SAN
18 8 (0.58%) Cisco IOS
Database & Business Intelligence
1 142 (10.38%) SQL Server
2 33 (2.41%) SQL Server Integration Services
3 32 (2.34%) Oracle Database
3 32 (2.34%) Power BI
4 24 (1.75%) Elasticsearch
5 19 (1.39%) SQL Server Reporting Services
6 16 (1.17%) Data Warehouse
7 15 (1.10%) Oracle Database 10g
7 15 (1.10%) Oracle Database 11g
7 15 (1.10%) VLDB
8 13 (0.95%) MySQL
9 11 (0.80%) Oracle Reports
10 10 (0.73%) Relational Database
11 6 (0.44%) BusinessObjects
12 4 (0.29%) Crystal Reports
13 3 (0.22%) Amazon RDS
13 3 (0.22%) Oracle Database 12c
13 3 (0.22%) SAP HANA
13 3 (0.22%) Tableau
14 2 (0.15%) MongoDB
Development Applications
1 48 (3.51%) JIRA
2 14 (1.02%) SQL Server Management Studio (SSMS)
3 9 (0.66%) Eclipse
4 5 (0.37%) Toad
4 5 (0.37%) Visual Studio
5 4 (0.29%) Jenkins
5 4 (0.29%) Octopus Deploy
5 4 (0.29%) Postman
5 4 (0.29%) TeamCity
6 1 (0.073%) Git
6 1 (0.073%) Subversion
General
1 490 (35.82%) Social Skills
2 295 (21.56%) Finance
3 161 (11.77%) Analytical Skills
4 83 (6.07%) Law
5 77 (5.63%) Legal
6 57 (4.17%) Banking
7 55 (4.02%) Manufacturing
8 50 (3.65%) Retail
9 49 (3.58%) Front Office
10 36 (2.63%) Telecoms
11 33 (2.41%) Inclusion and Diversity
12 31 (2.27%) Marketing
13 24 (1.75%) Public Sector
14 22 (1.61%) Police
15 17 (1.24%) Back Office
16 15 (1.10%) Organisational Skills
17 13 (0.95%) Documentation Skills
18 12 (0.88%) Investment Banking
18 12 (0.88%) Presentation Skills
19 9 (0.66%) Billing
Libraries, Frameworks & Software Standards
1 31 (2.27%) .NET
2 26 (1.90%) FIX Protocol
3 24 (1.75%) J2EE
3 24 (1.75%) Java EE
3 24 (1.75%) Spring
4 13 (0.95%) REST
5 11 (0.80%) Oracle Fusion
6 10 (0.73%) HTML
6 10 (0.73%) JSON
6 10 (0.73%) Middleware
6 10 (0.73%) XML
7 7 (0.51%) Web Services
8 6 (0.44%) OLE
8 6 (0.44%) SOAP
9 5 (0.37%) .NET Framework
9 5 (0.37%) EDI
10 4 (0.29%) ASP.NET
10 4 (0.29%) RabbitMQ
10 4 (0.29%) SAML
11 3 (0.22%) CSS
Miscellaneous
1 47 (3.44%) Management Information System
2 41 (3.00%) Driving Licence
3 36 (2.63%) Self-Motivation
4 27 (1.97%) Onboarding
5 24 (1.75%) Video Conferencing
6 21 (1.54%) Enterprise Software
7 20 (1.46%) Product Ownership
8 15 (1.10%) iPad
8 15 (1.10%) Replication
9 14 (1.02%) Foreign Exchange (FX)
10 12 (0.88%) Eurex
11 11 (0.80%) Analytical Mindset
11 11 (0.80%) e-Learning
11 11 (0.80%) Housing Association
11 11 (0.80%) Mobile App
12 10 (0.73%) CCTV
12 10 (0.73%) Life Science
13 9 (0.66%) Smartphone
14 8 (0.58%) iPhone
14 8 (0.58%) Social Media
Operating Systems
1 457 (33.41%) Windows
2 193 (14.11%) Windows 10
3 126 (9.21%) Windows Server
4 107 (7.82%) Linux
5 81 (5.92%) Unix
6 38 (2.78%) Apple iOS
7 30 (2.19%) Solaris
8 29 (2.12%) Mac OS
9 28 (2.05%) Android
10 21 (1.54%) Windows Server 2016
11 19 (1.39%) Windows 7
11 19 (1.39%) Windows Server 2019
12 12 (0.88%) CentOS
12 12 (0.88%) Ubuntu
12 12 (0.88%) Windows Server 2012
13 11 (0.80%) Windows Server 2008
14 10 (0.73%) Mac OS X
15 4 (0.29%) Red Hat Enterprise Linux
16 3 (0.22%) AIX
17 2 (0.15%) Windows XP
Processes & Methodologies
1 320 (23.39%) ITIL
2 315 (23.03%) Customer Service
3 294 (21.49%) Problem-Solving
4 142 (10.38%) Service Management
5 131 (9.58%) ITSM
6 126 (9.21%) ERP
7 108 (7.89%) Incident Management
8 94 (6.87%) Change Management
9 87 (6.36%) CRM
10 71 (5.19%) Service Delivery
11 65 (4.75%) Agile
12 58 (4.24%) Continuous Improvement
13 56 (4.09%) Problem Management
14 49 (3.58%) Actionable Insight
15 47 (3.44%) Project Management
16 39 (2.85%) Business Intelligence
16 39 (2.85%) Release Management
17 37 (2.70%) Root Cause Analysis
18 36 (2.63%) Asset Management
18 36 (2.63%) Document Management
Programming Languages
1 338 (24.71%) SQL
2 68 (4.97%) T-SQL
3 67 (4.90%) PowerShell
4 38 (2.78%) Java
5 37 (2.70%) PL/SQL
6 32 (2.34%) C#
7 30 (2.19%) Python
8 27 (1.97%) Shell Script
9 23 (1.68%) JavaScript
10 19 (1.39%) Bash
11 15 (1.10%) Perl
12 12 (0.88%) Ruby
13 7 (0.51%) C
14 5 (0.37%) VBA
15 3 (0.22%) COBOL
15 3 (0.22%) XPath
16 2 (0.15%) VB
17 1 (0.073%) MATLAB
17 1 (0.073%) PHP
17 1 (0.073%) VB.NET
Qualifications
1 182 (13.30%) Degree
2 70 (5.12%) Security Cleared
3 47 (3.44%) Microsoft Certification
4 46 (3.36%) SC Cleared
5 24 (1.75%) A+ Certification
6 18 (1.32%) Computer Science Degree
6 18 (1.32%) Network+ Certification
7 17 (1.24%) CCNA
7 17 (1.24%) Cisco Certification
8 13 (0.95%) MCITP
8 13 (0.95%) MCP
9 11 (0.80%) DV Cleared
9 11 (0.80%) ITIL Certification
9 11 (0.80%) MCSA
9 11 (0.80%) PRINCE2 Practitioner
10 8 (0.58%) CREST Certified
11 7 (0.51%) MCDST
11 7 (0.51%) NVQ Level 3
12 5 (0.37%) DBS Check
12 5 (0.37%) PhD
Quality Assurance & Compliance
1 158 (11.55%) SLA
2 13 (0.95%) ISO/IEC 27001
3 11 (0.80%) PMO
3 11 (0.80%) QA
4 9 (0.66%) Cyber Essentials
5 8 (0.58%) Data Quality
6 7 (0.51%) GDPR
7 3 (0.22%) Accessibility
8 2 (0.15%) ISO 9001
8 2 (0.15%) PCI DSS
8 2 (0.15%) Sarbanes-Oxley
9 1 (0.073%) Cyber Essentials PLUS
9 1 (0.073%) HMG Security Policy Framework
System Software
1 343 (25.07%) Active Directory
2 57 (4.17%) VMware Infrastructure
3 27 (1.97%) Hyper-V
4 15 (1.10%) Oracle RAC
5 13 (0.95%) Virtual Desktop
6 8 (0.58%) vSphere
7 7 (0.51%) XenDesktop
8 6 (0.44%) XenApp
9 4 (0.29%) Microsoft Virtual Server
9 4 (0.29%) Virtual Servers
9 4 (0.29%) VMware Workstation
10 3 (0.22%) VMware ESXi
11 2 (0.15%) Virtual Machines
Systems Management
1 82 (5.99%) Microsoft Intune
2 72 (5.26%) SCCM
3 29 (2.12%) Single Sign-On
4 24 (1.75%) OpenSSO
5 22 (1.61%) Jamf Pro
6 15 (1.10%) Data Guard
6 15 (1.10%) Oracle RMAN
7 5 (0.37%) AirWatch
7 5 (0.37%) Systems Management Server (SMS)
7 5 (0.37%) WSUS
8 4 (0.29%) Backup Exec
8 4 (0.29%) Grafana
8 4 (0.29%) WhatsUp Gold
9 3 (0.22%) FortiGate
9 3 (0.22%) Oracle Statspack
9 3 (0.22%) Progress Chef
9 3 (0.22%) ZENworks
10 2 (0.15%) Ansible
10 2 (0.15%) Control-M
10 2 (0.15%) McAfee ePO
Vendors
1 452 (33.04%) Microsoft
2 104 (7.60%) Oracle
3 77 (5.63%) VMware
4 64 (4.68%) Cisco
5 50 (3.65%) ServiceNow
6 49 (3.58%) Bloomberg
7 45 (3.29%) Remedy
8 43 (3.14%) Apple
9 39 (2.85%) Citrix
10 32 (2.34%) SAP
11 27 (1.97%) ION Trading
12 26 (1.90%) HP
13 24 (1.75%) Dell
14 21 (1.54%) Veeam
15 19 (1.39%) Google
15 19 (1.39%) Meraki
15 19 (1.39%) Salesforce
16 18 (1.32%) Sun
17 17 (1.24%) NEC
17 17 (1.24%) Sage