Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 1 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Dec 2025
Same period 2024 Same period 2023
Rank 118 190 164
Rank change year-on-year +72 -26 +60
Permanent jobs requiring a Support Analyst 1,022 851 934
As % of all permanent jobs in England 2.17% 1.46% 2.06%
As % of the Job Titles category 2.40% 1.56% 2.16%
Number of salaries quoted 834 510 842
10th Percentile £26,000 £26,250 £23,525
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,500 £39,000 £36,125
Median % change year-on-year -14.10% +7.96% +6.25%
75th Percentile £41,264 £50,000 £46,250
90th Percentile £54,625 £75,125 £63,750
UK median annual salary £34,000 £37,500 £36,500
% change year-on-year -9.33% +2.74% +7.35%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 42,665 54,684 43,142
% of permanent jobs with a recognized job title 90.68% 94.11% 95.19%
Number of salaries quoted 27,522 30,487 33,687
10th Percentile £28,250 £32,500 £32,000
25th Percentile £36,250 £42,500 £43,750
Median annual salary (50th Percentile) £55,000 £58,000 £60,000
Median % change year-on-year -5.17% -3.33% -
75th Percentile £75,000 £77,500 £80,000
90th Percentile £94,913 £95,000 £100,000
UK median annual salary £54,656 £57,500 £60,000
% change year-on-year -4.95% -4.17% -

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 1 December 2025.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 1 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +18 265 £45,000 -4.26% 43
South East +77 240 £33,500 -2.55% 54
Midlands +84 172 £32,500 -2.99% 27
North of England +59 151 £31,000 -10.79% 18
South West +36 106 £35,000 +8.53% 11
East Midlands +73 100 £29,500 -9.23% 6
East of England +69 86 £27,500 -21.43% 10
Yorkshire +49 79 £27,500 -25.68% 9
West Midlands +61 72 £34,500 -0.18% 20
North West +11 47 £33,000 +1.15% 6
North East - 25 £31,500 - 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 1 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 462 (45.21%) Microsoft
2 407 (39.82%) Problem-Solving
3 402 (39.33%) Windows
4 322 (31.51%) Customer Service
5 296 (28.96%) Microsoft 365
6 281 (27.50%) Active Directory
7 263 (25.73%) SQL
8 231 (22.60%) ITIL
9 199 (19.47%) Azure
10 170 (16.63%) Microsoft Office
11 148 (14.48%) Degree
12 122 (11.94%) Windows Server
13 120 (11.74%) Microsoft Excel
14 112 (10.96%) Entra ID
14 112 (10.96%) Microsoft Intune
15 99 (9.69%) Continuous Improvement
15 99 (9.69%) Power Platform
16 98 (9.59%) DNS
17 94 (9.20%) Firewall
17 94 (9.20%) Windows 10
18 93 (9.10%) SLA
19 91 (8.90%) ERP
20 90 (8.81%) DHCP
20 90 (8.81%) ITSM
21 88 (8.61%) Microsoft Exchange
22 79 (7.73%) SQL Server
23 77 (7.53%) LAN
24 74 (7.24%) Service Management
24 74 (7.24%) SharePoint
25 73 (7.14%) Power BI

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 88 (8.61%) Microsoft Exchange
2 74 (7.24%) SharePoint
3 19 (1.86%) IIS
4 18 (1.76%) Confluence
5 12 (1.17%) Skype for Business
6 1 (0.098%) Appian
6 1 (0.098%) CMS
6 1 (0.098%) Moodle
6 1 (0.098%) Office Communications Server
6 1 (0.098%) Tomcat
6 1 (0.098%) Umbraco
Applications
1 170 (16.63%) Microsoft Office
2 120 (11.74%) Microsoft Excel
3 47 (4.60%) Microsoft PowerPoint
4 21 (2.05%) Spreadsheet
5 4 (0.39%) MS Visio
6 1 (0.098%) Acrobat
6 1 (0.098%) Adobe Creative Suite
6 1 (0.098%) AutoCAD
6 1 (0.098%) Photoshop
Business Applications
1 19 (1.86%) NetSuite
2 16 (1.57%) Dynamics CRM
3 12 (1.17%) Visualfiles
4 9 (0.88%) Endur
4 9 (0.88%) SAP HR
4 9 (0.88%) SAP Payroll
4 9 (0.88%) SAP S/4HANA
5 7 (0.68%) PeopleSoft Financials
6 6 (0.59%) SAP HCM
7 5 (0.49%) Dynamics NAV
7 5 (0.49%) Fidessa
7 5 (0.49%) SAP Business One
8 4 (0.39%) Elite 3E
8 4 (0.39%) Exchequer
8 4 (0.39%) Remedy ITSM
9 2 (0.20%) Dynamics AX
9 2 (0.20%) Sage 1000
9 2 (0.20%) SAP EWM
9 2 (0.20%) SAP WM
10 1 (0.098%) Shopify
Cloud Services
1 296 (28.96%) Microsoft 365
2 199 (19.47%) Azure
3 112 (10.96%) Entra ID
4 99 (9.69%) Power Platform
5 44 (4.31%) SaaS
6 43 (4.21%) Dynamics 365
7 28 (2.74%) AWS
8 26 (2.54%) OneDrive
9 20 (1.96%) Power Automate
10 19 (1.86%) PowerApps
11 6 (0.59%) OCI
11 6 (0.59%) SuccessFactors
12 5 (0.49%) Google Workspace
13 4 (0.39%) Azure Monitor
13 4 (0.39%) dbt
14 2 (0.20%) BigCommerce
14 2 (0.20%) Mimecast
15 1 (0.098%) Amazon CloudWatch
15 1 (0.098%) GCP
15 1 (0.098%) IaaS
Communications & Networking
1 98 (9.59%) DNS
2 94 (9.20%) Firewall
3 90 (8.81%) DHCP
4 77 (7.53%) LAN
5 71 (6.95%) VPN
6 61 (5.97%) WAN
7 44 (4.31%) TCP/IP
8 39 (3.82%) Remote Desktop
9 28 (2.74%) Wireless
10 25 (2.45%) Internet
11 24 (2.35%) VoIP
12 22 (2.15%) Wi-Fi
13 21 (2.05%) WebEx
14 16 (1.57%) Kerberos
15 15 (1.47%) Unified Communications
16 13 (1.27%) SD-WAN
16 13 (1.27%) Skype
17 12 (1.17%) MPLS
17 12 (1.17%) VLAN
18 11 (1.08%) Broadband
Database & Business Intelligence
1 79 (7.73%) SQL Server
2 73 (7.14%) Power BI
3 23 (2.25%) Oracle Reports
4 22 (2.15%) MySQL
5 18 (1.76%) Relational Database
6 12 (1.17%) SQL Server Reporting Services
7 9 (0.88%) Crystal Reports
8 6 (0.59%) Oracle Database
9 5 (0.49%) Metabase
9 5 (0.49%) PostgreSQL
9 5 (0.49%) SQL Server Integration Services
10 4 (0.39%) BusinessObjects
10 4 (0.39%) Data Warehouse
10 4 (0.39%) EDRMS
10 4 (0.39%) Geospatial Data
10 4 (0.39%) GIS
11 1 (0.098%) Amazon RDS
Development Applications
1 69 (6.75%) JIRA
2 7 (0.68%) Bitbucket
2 7 (0.68%) Git
3 5 (0.49%) Visual Studio
General
1 555 (54.31%) Social Skills
2 167 (16.34%) Analytical Skills
3 146 (14.29%) Finance
4 129 (12.62%) Law
5 77 (7.53%) Organisational Skills
6 64 (6.26%) Legal
7 55 (5.38%) Manufacturing
8 53 (5.19%) Retail
9 42 (4.11%) Telecoms
10 41 (4.01%) Marketing
11 29 (2.84%) Advertising
12 16 (1.57%) Front Office
13 15 (1.47%) Automotive
13 15 (1.47%) Police
14 12 (1.17%) Pharmaceutical
15 11 (1.08%) Back Office
15 11 (1.08%) Inclusion and Diversity
16 9 (0.88%) Banking
16 9 (0.88%) Documentation Skills
17 6 (0.59%) Billing
Libraries, Frameworks & Software Standards
1 19 (1.86%) Oracle Fusion
2 18 (1.76%) HTML
2 18 (1.76%) LDAP
3 13 (1.27%) CSS
4 11 (1.08%) FIX Protocol
5 10 (0.98%) .NET
6 8 (0.78%) EDI
7 7 (0.68%) XML
8 6 (0.59%) SAP Fiori
9 5 (0.49%) JSON
9 5 (0.49%) Lightning Web Components
9 5 (0.49%) Software Packaging
10 4 (0.39%) React
10 4 (0.39%) REST
10 4 (0.39%) SOAP
10 4 (0.39%) Web Services
11 2 (0.20%) ASP.NET
11 2 (0.20%) jQuery
11 2 (0.20%) Middleware
12 1 (0.098%) .NET Framework
Miscellaneous
1 106 (10.37%) Onboarding
2 68 (6.65%) Management Information System
3 64 (6.26%) Driving Licence
4 39 (3.82%) Video Conferencing
5 36 (3.52%) Enterprise Software
6 21 (2.05%) Self-Motivation
7 16 (1.57%) PKI
8 14 (1.37%) Data Centre
9 13 (1.27%) Analytical Mindset
10 12 (1.17%) iPhone
10 12 (1.17%) NHS
11 10 (0.98%) Client/Server
12 9 (0.88%) iSeries
13 8 (0.78%) iPad
13 8 (0.78%) Smartphone
14 7 (0.68%) Data Structures
14 7 (0.68%) Handset
15 6 (0.59%) EPoS
15 6 (0.59%) FMCG
15 6 (0.59%) Mobile App
Operating Systems
1 402 (39.33%) Windows
2 122 (11.94%) Windows Server
3 94 (9.20%) Windows 10
4 62 (6.07%) Mac OS
5 39 (3.82%) Linux
6 36 (3.52%) Windows Server 2019
7 31 (3.03%) Apple iOS
8 25 (2.45%) Android
9 20 (1.96%) Windows Server 2016
10 18 (1.76%) Unix
11 6 (0.59%) Mac OS X
11 6 (0.59%) Windows 7
12 4 (0.39%) Solaris
13 2 (0.20%) Ubuntu
14 1 (0.098%) AIX
14 1 (0.098%) Windows Server 2003
14 1 (0.098%) Windows Server 2008
14 1 (0.098%) Windows Server 2012
Processes & Methodologies
1 407 (39.82%) Problem-Solving
2 322 (31.51%) Customer Service
3 231 (22.60%) ITIL
4 99 (9.69%) Continuous Improvement
5 91 (8.90%) ERP
6 90 (8.81%) ITSM
7 74 (7.24%) Service Management
8 69 (6.75%) Business Intelligence
9 63 (6.16%) Change Management
9 63 (6.16%) Incident Management
10 62 (6.07%) Process Improvement
11 58 (5.68%) Cybersecurity
12 52 (5.09%) Mentoring
13 51 (4.99%) CRM
13 51 (4.99%) Data Analysis
14 43 (4.21%) Logistics
14 43 (4.21%) Problem Management
15 39 (3.82%) Asset Management
16 38 (3.72%) Computer Science
16 38 (3.72%) Patch Management
Programming Languages
1 263 (25.73%) SQL
2 38 (3.72%) PowerShell
3 36 (3.52%) C#
4 35 (3.42%) Python
5 22 (2.15%) T-SQL
6 20 (1.96%) JavaScript
7 18 (1.76%) VB
8 9 (0.88%) VB.NET
9 8 (0.78%) Java
9 8 (0.78%) VBA
10 7 (0.68%) Bash
11 6 (0.59%) ABAP
12 5 (0.49%) Data Analysis Expressions
12 5 (0.49%) Kusto Query Language
13 3 (0.29%) Apex Code
14 2 (0.20%) Shell Script
15 1 (0.098%) Bicep
15 1 (0.098%) VBScript
Qualifications
1 148 (14.48%) Degree
2 54 (5.28%) Security Cleared
3 53 (5.19%) Microsoft Certification
4 51 (4.99%) SC Cleared
5 29 (2.84%) ITIL Foundation Certificate
6 27 (2.64%) A+ Certification
6 27 (2.64%) MCP
7 26 (2.54%) DBS Check
8 22 (2.15%) Computer Science Degree
9 18 (1.76%) CCNA
9 18 (1.76%) Cisco Certification
10 17 (1.66%) ITIL Certification
11 13 (1.27%) Network+ Certification
12 12 (1.17%) BPSS Clearance
13 6 (0.59%) MCSA
14 5 (0.49%) MCTS
15 4 (0.39%) Master's Degree
16 3 (0.29%) Azure Certification
16 3 (0.29%) CTC Cleared
17 2 (0.20%) MCSE
Quality Assurance & Compliance
1 93 (9.10%) SLA
2 17 (1.66%) QA
3 15 (1.47%) Cyber Essentials
4 14 (1.37%) GDPR
5 13 (1.27%) Data Quality
6 12 (1.17%) ISO/IEC 27001
7 9 (0.88%) Accessibility
8 5 (0.49%) 21 CFR Part 11
8 5 (0.49%) Cyber Essentials PLUS
8 5 (0.49%) GxP
9 1 (0.098%) PCI DSS
System Software
1 281 (27.50%) Active Directory
2 26 (2.54%) VMware Infrastructure
3 17 (1.66%) Hyper-V
4 14 (1.37%) Virtual Desktop
5 8 (0.78%) BitLocker
5 8 (0.78%) Firmware
6 5 (0.49%) Virtual Machines
7 2 (0.20%) Virtual Servers
8 1 (0.098%) Terminal Server
8 1 (0.098%) XenApp
Systems Management
1 112 (10.96%) Microsoft Intune
2 20 (1.96%) SCCM
3 16 (1.57%) WSUS
4 13 (1.27%) Grafana
5 11 (1.08%) Autotask
5 11 (1.08%) Jamf Pro
6 7 (0.68%) Control-M
6 7 (0.68%) Kubernetes
6 7 (0.68%) Prometheus
7 1 (0.098%) AirWatch
7 1 (0.098%) EMC NetWorker
7 1 (0.098%) SCOM
7 1 (0.098%) Symantec Endpoint Protection
7 1 (0.098%) Terraform
Vendors
1 462 (45.21%) Microsoft
2 37 (3.62%) Oracle
3 36 (3.52%) Cisco
4 28 (2.74%) SAP
5 26 (2.54%) Meraki
5 26 (2.54%) VMware
6 24 (2.35%) Apple
7 21 (2.05%) ServiceNow
8 19 (1.86%) Citrix
8 19 (1.86%) Polycom
8 19 (1.86%) Salesforce
9 16 (1.57%) Intapp
10 14 (1.37%) HP
11 13 (1.27%) Guidewire
12 12 (1.17%) Fortinet
13 11 (1.08%) Sage
14 10 (0.98%) CheckPoint
14 10 (0.98%) Palo Alto
15 8 (0.78%) Google
15 8 (0.78%) MobileIron