Period
to 19 January 2018

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in England during the 6 months to 19 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > England
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 129 105 86
Rank change year-on-year -24 -19 -4
Permanent jobs requiring a Support Analyst 4,136 4,755 6,228
As % of all permanent IT jobs advertised in England 2.54% 2.85% 3.17%
As % of the Job Titles category 2.64% 2.95% 3.28%
Number of salaries quoted 3,657 4,190 5,477
England median annual salary £30,000 £31,500 £32,500
Median salary % change year-on-year -4.76% -3.08% +1.56%
10th Percentile £20,925 £21,250 £21,000
90th Percentile £51,100 £50,000 £57,500
UK median annual salary £30,000 £31,000 £32,500
% change year-on-year -3.23% -4.62% +2.36%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 156,505 161,081 189,809
% of permanent IT jobs with a recognized job title 96.04% 96.48% 96.64%
Number of salaries quoted 128,219 135,101 160,226
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,250 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Support Analyst in England over the 6 months to 19 January 2018.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -22 1,664 £37,500 +1.35% 197
South East -5 894 £27,500 -5.17% 88
North of England -72 519 £27,500 - 86
Midlands +14 478 £26,000 -5.45% 55
West Midlands +8 296 £26,000 -6.31% 37
South West +11 293 £25,000 -9.09% 37
East of England -40 284 £30,750 +2.50% 40
Yorkshire -52 243 £26,000 - 30
North West -33 242 £29,000 -3.33% 49
East Midlands +30 182 £25,000 -7.41% 18
North East -39 34 £27,500 -3.51% 7
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 January 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Support Analyst in the job title.

1 1,993 (48.19%) Windows
2 1,629 (39.39%) Microsoft
3 1,396 (33.75%) SQL
4 1,145 (27.68%) Active Directory
5 986 (23.84%) ITIL
6 982 (23.74%) Finance
7 843 (20.38%) Microsoft Office
8 811 (19.61%) Windows Server
9 637 (15.40%) SQL Server
10 621 (15.01%) Windows 7
11 530 (12.81%) VMware
12 519 (12.55%) Office 365
13 461 (11.15%) Linux
14 442 (10.69%) Oracle
15 438 (10.59%) MS Exchange
16 434 (10.49%) Degree
17 426 (10.30%) Unix
18 383 (9.26%) Citrix
18 383 (9.26%) SLA
19 375 (9.07%) Windows 10
20 349 (8.44%) Windows Server 2008
21 334 (8.08%) Windows Server 2012
22 330 (7.98%) Banking
23 326 (7.88%) Analytical Skills
24 324 (7.83%) VMware Infrastructure
25 282 (6.82%) Cisco
26 272 (6.58%) Java
27 268 (6.48%) CRM
28 267 (6.46%) IIS
29 263 (6.36%) SharePoint

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 438 (10.59%) MS Exchange
2 267 (6.46%) IIS
3 263 (6.36%) SharePoint
4 152 (3.68%) Exchange Server 2010
5 105 (2.54%) Skype for Business
6 98 (2.37%) Exchange Server 2013
7 88 (2.13%) Tomcat
8 76 (1.84%) Apache
9 57 (1.38%) Blackberry Enterprise Server
10 48 (1.16%) JBoss
11 41 (0.99%) Exchange Server 2007
12 27 (0.65%) BizTalk Server
12 27 (0.65%) WebLogic
13 24 (0.58%) Confluence
14 20 (0.48%) WebSphere
15 16 (0.39%) CMS
16 14 (0.34%) Oracle SOA Suite
16 14 (0.34%) SharePoint 2013
17 13 (0.31%) GlassFish
18 12 (0.29%) SharePoint Server
Applications
1 843 (20.38%) Microsoft Office
2 227 (5.49%) Microsoft Excel
3 85 (2.06%) Microsoft PowerPoint
4 39 (0.94%) MS Visio
5 10 (0.24%) Acrobat
5 10 (0.24%) InfoPath
6 9 (0.22%) Adobe Creative Suite
7 3 (0.073%) Spreadsheet
8 2 (0.048%) Adobe Captivate
8 2 (0.048%) AutoCAD
8 2 (0.048%) Maya
8 2 (0.048%) Microsoft Project
9 1 (0.024%) Abaqus
9 1 (0.024%) CATIA
9 1 (0.024%) CINEMA 4D
9 1 (0.024%) FreeHand
9 1 (0.024%) HipChat
9 1 (0.024%) Siemens NX
9 1 (0.024%) Vectorworks
Business Applications
1 108 (2.61%) Dynamics CRM
2 78 (1.89%) Oracle EBS
3 64 (1.55%) Dynamics NAV
4 58 (1.40%) Dynamics AX
5 42 (1.02%) ION MarketView
6 39 (0.94%) Oracle EBS R12
7 31 (0.75%) Oracle Financials
7 31 (0.75%) SAP CO
7 31 (0.75%) SAP FI
7 31 (0.75%) SAP FI/CO
8 27 (0.65%) Oracle 11i
9 25 (0.60%) NetSuite
10 22 (0.53%) BusinessWare
11 21 (0.51%) SAP SD
12 17 (0.41%) Sage X3
13 15 (0.36%) Eloqua
13 15 (0.36%) HFM
13 15 (0.36%) Oracle Cash Management
14 14 (0.34%) Northgate Housing
15 13 (0.31%) Eikon
Cloud Services
1 519 (12.55%) Office 365
2 215 (5.20%) Microsoft Azure
3 107 (2.59%) Amazon AWS
4 65 (1.57%) SaaS
5 36 (0.87%) Mimecast
6 31 (0.75%) Cloud Computing
7 22 (0.53%) PaaS
8 21 (0.51%) IaaS
9 20 (0.48%) OneDrive
10 11 (0.27%) Adobe Analytics
11 9 (0.22%) G Suite
12 8 (0.19%) Adobe Creative Cloud
13 6 (0.15%) Azure Active Directory
14 5 (0.12%) Dynamics 365
15 4 (0.097%) GitHub
15 4 (0.097%) Yammer
16 3 (0.073%) Akamai
16 3 (0.073%) AWS CloudFormation
16 3 (0.073%) Slack
16 3 (0.073%) Virtual Private Cloud
Communications & Networking
1 255 (6.17%) TCP/IP
2 252 (6.09%) Firewall
3 239 (5.78%) DNS
4 211 (5.10%) DHCP
5 192 (4.64%) LAN
6 181 (4.38%) WAN
7 133 (3.22%) VoIP
8 119 (2.88%) VPN
9 99 (2.39%) Internet
10 90 (2.18%) SAN
11 73 (1.76%) Skype
12 60 (1.45%) Remote Desktop
13 59 (1.43%) Wi-Fi
14 56 (1.35%) Wireless
15 53 (1.28%) VLAN
16 46 (1.11%) SSL
17 42 (1.02%) FTP
18 24 (0.58%) HTTP
19 22 (0.53%) Cisco IOS
20 19 (0.46%) Intranet
Database & Business Intelligence
1 637 (15.40%) SQL Server
2 103 (2.49%) SQL Server Reporting Services
3 95 (2.30%) SQL Server 2008
4 86 (2.08%) Crystal Reports
5 78 (1.89%) Oracle Database
6 72 (1.74%) MySQL
7 63 (1.52%) SQL Server Integration Services
8 47 (1.14%) Relational Database
9 44 (1.06%) SQL Server 2012
10 39 (0.94%) Data Warehouse
10 39 (0.94%) SQL Server 2005
11 31 (0.75%) Oracle Reports
12 28 (0.68%) SQLPlus
13 27 (0.65%) Oracle Database 11g
14 24 (0.58%) BusinessObjects
15 22 (0.53%) RDBMS
16 17 (0.41%) SQL Server 2014
17 16 (0.39%) DB2
18 15 (0.36%) Blockchain
18 15 (0.36%) SQL Server Analysis Services
Development Applications
1 70 (1.69%) JIRA
2 21 (0.51%) Oracle Forms
3 18 (0.44%) Subversion
4 15 (0.36%) Git (software)
4 15 (0.36%) Visual Studio
5 11 (0.27%) Eclipse
6 10 (0.24%) FrontPage
6 10 (0.24%) SQL Server Management Studio (SSMS)
7 9 (0.22%) Team Foundation Server
8 8 (0.19%) SoapUI
9 7 (0.17%) JConsole
9 7 (0.17%) VisualVM
10 6 (0.15%) Jenkins
11 5 (0.12%) PROIV
11 5 (0.12%) Selenium
12 4 (0.097%) Visual Studio Team System
13 3 (0.073%) IntelliJ
14 2 (0.048%) Toad
15 1 (0.024%) JDeveloper
15 1 (0.024%) PowerBuilder
General
1 982 (23.74%) Finance
2 330 (7.98%) Banking
3 202 (4.88%) Front Office
4 197 (4.76%) Law
5 174 (4.21%) Retail
6 155 (3.75%) Legal
7 154 (3.72%) Investment Banking
8 108 (2.61%) Retail Banking
9 106 (2.56%) Manufacturing
10 78 (1.89%) Telecoms
11 66 (1.60%) Back Office
12 61 (1.47%) Marketing
13 44 (1.06%) Games
14 43 (1.04%) Advertising
15 42 (1.02%) French Language
16 38 (0.92%) German Language
17 37 (0.89%) Private Banking
18 29 (0.70%) Corporate Banking
19 27 (0.65%) Financial Institution
20 20 (0.48%) Spanish Language
Libraries, Frameworks & Software Standards
1 245 (5.92%) .NET
2 139 (3.36%) HTML
3 111 (2.68%) Web Services
4 106 (2.56%) XML
5 93 (2.25%) CSS
6 88 (2.13%) FIX Protocol
7 79 (1.91%) J2EE
8 48 (1.16%) ASP.NET
9 38 (0.92%) EDI
10 34 (0.82%) SOAP
11 31 (0.75%) Middleware
12 28 (0.68%) XSLT
13 26 (0.63%) .NET Framework
14 24 (0.58%) jQuery
15 20 (0.48%) AngularJS
15 20 (0.48%) JSON
16 16 (0.39%) Hibernate
16 16 (0.39%) LDAP
17 15 (0.36%) Oracle Fusion
17 15 (0.36%) Software Packaging
Miscellaneous
1 326 (7.88%) Analytical Skills
2 199 (4.81%) Computer Science
3 134 (3.24%) Management Information System
4 109 (2.64%) Driving Licence
5 105 (2.54%) Blackberry
6 98 (2.37%) Foreign Exchange (FX)
7 80 (1.93%) iPhone
8 71 (1.72%) Data Centre
9 61 (1.47%) Equities
10 58 (1.40%) Video Conferencing
11 54 (1.31%) Client/Server
12 51 (1.23%) Enterprise Software
13 50 (1.21%) iPad
14 49 (1.18%) Fixed Income
15 47 (1.14%) Smartphone
16 44 (1.06%) Derivative
17 43 (1.04%) Hedge funds
18 40 (0.97%) Clustering
19 37 (0.89%) Fintech
20 35 (0.85%) Enterprise Storage
Operating Systems
1 1,993 (48.19%) Windows
2 811 (19.61%) Windows Server
3 621 (15.01%) Windows 7
4 461 (11.15%) Linux
5 426 (10.30%) Unix
6 375 (9.07%) Windows 10
7 349 (8.44%) Windows Server 2008
8 334 (8.08%) Windows Server 2012
9 231 (5.59%) Windows 8
10 120 (2.90%) Windows Server 2003
11 86 (2.08%) Mac OS X
12 83 (2.01%) Android
13 70 (1.69%) Apple iOS
14 58 (1.40%) Windows XP
15 39 (0.94%) Red Hat Enterprise Linux
16 35 (0.85%) AIX
16 35 (0.85%) Solaris
17 34 (0.82%) Mac OS
18 20 (0.48%) Windows Vista
19 17 (0.41%) CentOS
Processes & Methodologies
1 986 (23.84%) ITIL
2 268 (6.48%) CRM
3 213 (5.15%) Incident Management
4 201 (4.86%) Asset Management
5 200 (4.84%) ERP
6 198 (4.79%) Process Improvement
7 187 (4.52%) Change Management
8 182 (4.40%) Service Delivery
9 179 (4.33%) Problem Management
10 163 (3.94%) Service Management
11 126 (3.05%) Project Management
12 120 (2.90%) Disaster Recovery
13 119 (2.88%) Business Intelligence
14 118 (2.85%) Root Cause Analysis
14 118 (2.85%) User Acceptance Testing
15 114 (2.76%) Agile Software Development
16 113 (2.73%) Wealth Management
17 95 (2.30%) Investment Management
18 93 (2.25%) Release Management
19 90 (2.18%) ETL
Programming Languages
1 1,396 (33.75%) SQL
2 272 (6.58%) Java
3 234 (5.66%) C#
4 176 (4.26%) PowerShell
5 142 (3.43%) JavaScript
6 136 (3.29%) T-SQL
7 85 (2.06%) Perl
8 80 (1.93%) PL/SQL
9 74 (1.79%) Python
10 61 (1.47%) VB
11 53 (1.28%) Shell Script
12 47 (1.14%) PHP
13 33 (0.80%) VBA
14 30 (0.73%) RPG
15 28 (0.68%) C
16 26 (0.63%) Bash Shell
17 20 (0.48%) C++
18 17 (0.41%) VB.NET
19 12 (0.29%) ABAP
19 12 (0.29%) VBScript
Qualifications
1 434 (10.49%) Degree
2 254 (6.14%) Microsoft Certification
3 110 (2.66%) MCSE
4 109 (2.64%) Security Cleared
5 107 (2.59%) MCP
6 106 (2.56%) Cisco Certification
7 104 (2.51%) ITIL Certification
8 98 (2.37%) CCNA
9 96 (2.32%) Computer Science Degree
10 95 (2.30%) MCSA
11 65 (1.57%) A+ Certification
12 64 (1.55%) SC Cleared
13 40 (0.97%) ITIL Foundation Certificate
14 31 (0.75%) MCITP
15 25 (0.60%) MCDST
16 22 (0.53%) CCNP
17 12 (0.29%) CISSP
17 12 (0.29%) HNC
18 10 (0.24%) CCENT
18 10 (0.24%) CISM
Quality Assurance & Compliance
1 383 (9.26%) SLA
2 58 (1.40%) QA
3 41 (0.99%) Data Quality
4 22 (0.53%) ISO/IEC 27001
5 15 (0.36%) COBIT
6 14 (0.34%) GDPR
6 14 (0.34%) SEPA
7 10 (0.24%) Cyber Essentials
8 9 (0.22%) PMO
8 9 (0.22%) Solvency II
9 7 (0.17%) PCI DSS
10 5 (0.12%) Sarbanes-Oxley
11 4 (0.097%) ISO/IEC 20000
12 3 (0.073%) GxP
13 2 (0.048%) BS25999
13 2 (0.048%) ISO 9001
14 1 (0.024%) BS7666
14 1 (0.024%) JSP 440
14 1 (0.024%) P3O
System Software
1 1,145 (27.68%) Active Directory
2 324 (7.83%) VMware Infrastructure
3 151 (3.65%) Hyper-V
4 73 (1.76%) XenApp
5 51 (1.23%) vSphere
6 35 (0.85%) VMware ESXi
7 27 (0.65%) Virtual Desktop
8 26 (0.63%) XenDesktop
9 23 (0.56%) Terminal Services
10 21 (0.51%) Virtual Machines
11 15 (0.36%) Virtual Servers
12 14 (0.34%) Docker
13 13 (0.31%) Microsoft App-V
13 13 (0.31%) XenServer
14 9 (0.22%) BitLocker
15 8 (0.19%) VMware Workstation
16 7 (0.17%) DFS Replication
16 7 (0.17%) KVM
17 6 (0.15%) Terminal Server
18 4 (0.097%) Firmware
Systems Management
1 217 (5.25%) SCCM
2 43 (1.04%) Backup Exec
3 42 (1.02%) SCOM
4 32 (0.77%) Oracle Enterprise Manager
5 28 (0.68%) WSUS
6 23 (0.56%) ServiceCenter
7 21 (0.51%) Puppet
8 19 (0.46%) vCenter Server
9 18 (0.44%) Opscode Chef
10 17 (0.41%) Ansible
11 15 (0.36%) Control-M
12 14 (0.34%) BMC PATROL
12 14 (0.34%) ITRS Geneos
12 14 (0.34%) Tivoli
13 13 (0.31%) Cisco CUCM
13 13 (0.31%) Microsoft Data Protection Manager
13 13 (0.31%) Nagios
14 11 (0.27%) Microsoft Intune
14 11 (0.27%) Norton AntiVirus
15 10 (0.24%) Systems Management Server (SMS)
Vendors
1 1,629 (39.39%) Microsoft
2 530 (12.81%) VMware
3 442 (10.69%) Oracle
4 383 (9.26%) Citrix
5 282 (6.82%) Cisco
6 167 (4.04%) SAP
7 146 (3.53%) Apple
8 90 (2.18%) iManage
9 80 (1.93%) HP
10 79 (1.91%) Dell
11 69 (1.67%) Remedy
12 62 (1.50%) IBM
13 61 (1.47%) Adobe
14 60 (1.45%) Sybase
15 52 (1.26%) Salesforce.com
16 50 (1.21%) Bloomberg
16 50 (1.21%) NetApp
17 49 (1.18%) Veeam
18 48 (1.16%) ION Trading
19 45 (1.09%) Sage