The median annual salary for a Support Analyst was £32,000 in advertised job vacancies in England during the 3 months to 30 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK / England
3 months to
30 Apr 2017
Same period 2016 Same period 2015
Rank 116 82 92
Rank change year-on-year -34 +10  
Permanent jobs requiring a Support Analyst 2142 3109 3293
As % of all permanent IT jobs advertised in England 2.66% 3.20% 3.18%
As % of the Job Titles category 2.76% 3.32% 3.29%
Number of salaries quoted 1874 2658 2893
Median salary £32,000 £32,500 £32,000
Median salary % change year-on-year -1.53% +1.56%  
90% offered a salary of more than £22,500 £22,000 £21,500
10% offered a salary of more than £47,500 £52,500 £55,000
UK excluding London median salary £28,500 £27,500 £27,500
% change year-on-year +3.63% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 77613 93636 100158
As % of all permanent IT job vacancies advertised in England 96.32% 96.39% 96.60%
Number of salaries quoted 65018 79446 82470
Median salary £46,000 £47,500 £45,000
Median salary % change year-on-year -3.15% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Support Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Support Analyst in England over the 3 months to 30 April 2017.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 3 months to 30 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -27 889 £35,000 -6.66% 87
South East -13 461 £29,000 -3.33% 65
Yorkshire -20 159 £32,000 +28.00% 17
North West -25 159 £28,500 +7.54% 24
East of England -35 156 £30,000 +5.26% 16
East Midlands -1 112 £28,500 -5.00% 10
South West -25 108 £24,000 -9.76% 19
West Midlands -40 91 £30,000 +9.09% 16
North East +13 10 £25,000 -50.00% 2
Midlands +10 1 £40,000 -
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 30 April 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Support Analyst in the job title.

1 2060 (48.30%) Windows
2 1632 (38.26%) Microsoft
3 1576 (36.95%) SQL
4 1250 (29.31%) Active Directory
5 1029 (24.13%) ITIL
6 959 (22.49%) Finance
7 845 (19.81%) Microsoft Office
8 791 (18.55%) SQL Server
9 745 (17.47%) Windows Server
10 612 (14.35%) Windows 7
11 504 (11.82%) VMware
12 450 (10.55%) MS Exchange
13 449 (10.53%) Linux
14 434 (10.18%) Oracle
15 431 (10.11%) Citrix
16 416 (9.75%) SLA
17 409 (9.59%) Analytical Skills
17 409 (9.59%) Windows Server 2012
18 401 (9.40%) Windows Server 2008
19 371 (8.70%) Degree
20 342 (8.02%) Unix
21 318 (7.46%) Office 365
22 310 (7.27%) LAN
23 308 (7.22%) TCP/IP
24 306 (7.17%) Cisco
25 296 (6.94%) .NET
26 290 (6.80%) Windows 10
27 279 (6.54%) CRM
28 271 (6.35%) ERP
28 271 (6.35%) VMware Infrastructure

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 450 (10.55%) MS Exchange
2 261 (6.12%) IIS
3 252 (5.91%) SharePoint
4 138 (3.24%) Exchange Server 2010
5 85 (1.99%) Tomcat
6 77 (1.81%) Apache
7 75 (1.76%) Exchange Server 2013
8 69 (1.62%) Skype for Business
9 64 (1.50%) BizTalk Server
10 52 (1.22%) Blackberry Enterprise Server
11 51 (1.20%) JBoss
12 45 (1.06%) Exchange Server 2007
13 40 (0.94%) Confluence
14 37 (0.87%) CMS
15 33 (0.77%) WebSphere
16 20 (0.47%) IBM Notes
16 20 (0.47%) WebLogic
17 15 (0.35%) SharePoint 2013
18 14 (0.33%) Exchange Server 2003
19 13 (0.30%) IBM Domino
Applications
1 845 (19.81%) Microsoft Office
2 240 (5.63%) Microsoft Excel
3 79 (1.85%) Microsoft PowerPoint
4 28 (0.66%) MS Visio
5 21 (0.49%) Microsoft Project
6 17 (0.40%) Acrobat
7 13 (0.30%) Spreadsheet
8 9 (0.21%) Adobe Creative Suite
8 9 (0.21%) Photoshop
9 5 (0.12%) Adobe Illustrator
10 4 (0.094%) InDesign
11 3 (0.070%) Adobe Captivate
12 2 (0.047%) AutoCAD
12 2 (0.047%) Camtasia
12 2 (0.047%) Pro/ENGINEER
12 2 (0.047%) PTC Creo
12 2 (0.047%) Vectorworks
13 1 (0.023%) Mozilla Thunderbird
13 1 (0.023%) Stata
Business Applications
1 112 (2.63%) Dynamics CRM
2 65 (1.52%) Dynamics AX
3 51 (1.20%) Maximo
4 38 (0.89%) Aligne
5 37 (0.87%) Unit4 Business World
6 34 (0.80%) Oracle EBS
7 27 (0.63%) Dynamics NAV
8 26 (0.61%) SAP FI
9 23 (0.54%) SAP CO
9 23 (0.54%) SAP FI/CO
10 22 (0.52%) Northgate Housing
11 17 (0.40%) Oracle EBS R12
12 14 (0.33%) SAP BPC
13 12 (0.28%) NetSuite
13 12 (0.28%) Sage X3
13 12 (0.28%) SAP MM
13 12 (0.28%) SAP Oil and Gas
14 11 (0.26%) Magento
14 11 (0.26%) Markit EDM
14 11 (0.26%) SAP CRM
Cloud Services
1 318 (7.46%) Office 365
2 97 (2.27%) Microsoft Azure
2 97 (2.27%) SaaS
3 82 (1.92%) Amazon AWS
4 33 (0.77%) Cloud Computing
5 24 (0.56%) Mimecast
6 23 (0.54%) G Suite
7 14 (0.33%) Adobe Creative Cloud
8 9 (0.21%) IaaS
8 9 (0.21%) PaaS
9 8 (0.19%) GitHub
10 6 (0.14%) Azure Active Directory
10 6 (0.14%) OneDrive
11 5 (0.12%) OpenShift
11 5 (0.12%) SuccessFactors
11 5 (0.12%) Virtual Private Cloud
12 2 (0.047%) Dropbox
13 1 (0.023%) Boomi
13 1 (0.023%) FinancialForce.com
13 1 (0.023%) Google Drive
Communications & Networking
1 310 (7.27%) LAN
2 308 (7.22%) TCP/IP
3 255 (5.98%) WAN
4 251 (5.89%) DNS
5 247 (5.79%) Firewall
6 230 (5.39%) DHCP
7 147 (3.45%) SAN
8 142 (3.33%) VoIP
9 139 (3.26%) Internet
10 104 (2.44%) VPN
11 97 (2.27%) VLAN
12 69 (1.62%) Wireless
13 60 (1.41%) Wi-Fi
14 45 (1.06%) Remote Desktop
14 45 (1.06%) Skype
15 44 (1.03%) Network Security
16 36 (0.84%) Intranet
17 35 (0.82%) NAS
18 29 (0.68%) FTP
19 28 (0.66%) HTTP
Database & Business Intelligence
1 791 (18.55%) SQL Server
2 199 (4.67%) SQL Server Reporting Services
3 145 (3.40%) SQL Server Integration Services
4 126 (2.95%) Relational Database
5 105 (2.46%) SQL Server 2008
6 97 (2.27%) Crystal Reports
7 90 (2.11%) MySQL
8 76 (1.78%) SQL Server Analysis Services
9 68 (1.59%) Data Warehouse
10 67 (1.57%) Oracle Database
11 66 (1.55%) BusinessObjects
12 49 (1.15%) SQL Server 2012
13 47 (1.10%) SQL Server 2005
14 33 (0.77%) RDBMS
15 28 (0.66%) MS Access
15 28 (0.66%) Oracle Reports
16 27 (0.63%) SQL Server 2014
17 26 (0.61%) Oracle Database 11g
18 24 (0.56%) DB2
19 21 (0.49%) Power BI
Development Applications
1 92 (2.16%) JIRA
2 37 (0.87%) Visual Studio
3 27 (0.63%) Jenkins
3 27 (0.63%) Subversion
4 19 (0.45%) Team Foundation Server
5 15 (0.35%) Oracle Forms
6 14 (0.33%) Selenium
7 13 (0.30%) Git (software)
8 12 (0.28%) Maven
8 12 (0.28%) SQL Server Management Studio (SSMS)
9 8 (0.19%) Atlassian Bamboo
10 6 (0.14%) PowerBuilder
10 6 (0.14%) Talend Open Studio
11 5 (0.12%) Hudson
11 5 (0.12%) JUnit
11 5 (0.12%) Oracle APEX
12 4 (0.094%) Eclipse
12 4 (0.094%) git-flow
12 4 (0.094%) MSI
12 4 (0.094%) Toad
General
1 959 (22.49%) Finance
2 244 (5.72%) Banking
3 190 (4.45%) Retail
4 167 (3.92%) Legal
5 152 (3.56%) Law
6 131 (3.07%) Front Office
7 95 (2.23%) Back Office
8 88 (2.06%) Marketing
9 83 (1.95%) Advertising
10 77 (1.81%) Telecoms
11 64 (1.50%) Investment Banking
12 62 (1.45%) Manufacturing
13 47 (1.10%) French Language
14 39 (0.91%) German Language
15 34 (0.80%) Billing
16 33 (0.77%) Publishing
17 27 (0.63%) Financial Institution
17 27 (0.63%) Games
18 22 (0.52%) Retail Banking
19 19 (0.45%) Corporate Banking
Libraries, Frameworks & Software Standards
1 296 (6.94%) .NET
2 160 (3.75%) XML
3 142 (3.33%) HTML
4 128 (3.00%) Web Services
5 90 (2.11%) ASP.NET
6 67 (1.57%) CSS
7 58 (1.36%) FIX Protocol
8 47 (1.10%) Middleware
9 30 (0.70%) HTML5
10 29 (0.68%) EDI
11 26 (0.61%) jQuery
11 26 (0.61%) SOAP
12 24 (0.56%) XSLT
13 22 (0.52%) AngularJS
13 22 (0.52%) J2EE
14 19 (0.45%) XSD
15 17 (0.40%) ASP.NET MVC
16 15 (0.35%) ASP.NET MVC 5
16 15 (0.35%) Twitter Bootstrap
17 14 (0.33%) .NET Framework
Miscellaneous
1 409 (9.59%) Analytical Skills
2 155 (3.63%) Computer Science
3 137 (3.21%) Management Information System
4 99 (2.32%) Blackberry
5 94 (2.20%) Driving Licence
6 68 (1.59%) iPad
6 68 (1.59%) Smartphone
7 62 (1.45%) Video Conferencing
8 56 (1.31%) Foreign Exchange (FX)
8 56 (1.31%) Hedge funds
9 52 (1.22%) Data Centre
10 50 (1.17%) Fixed Income
10 50 (1.17%) iPhone
11 46 (1.08%) EPoS
12 44 (1.03%) Derivative
13 38 (0.89%) Clustering
13 38 (0.89%) Enterprise Software
13 38 (0.89%) Equities
14 32 (0.75%) User Experience
15 30 (0.70%) Fintech
Operating Systems
1 2060 (48.30%) Windows
2 745 (17.47%) Windows Server
3 612 (14.35%) Windows 7
4 449 (10.53%) Linux
5 409 (9.59%) Windows Server 2012
6 401 (9.40%) Windows Server 2008
7 342 (8.02%) Unix
8 290 (6.80%) Windows 10
9 163 (3.82%) Windows XP
10 145 (3.40%) Windows 8
11 117 (2.74%) Android
12 114 (2.67%) Apple iOS
13 106 (2.49%) Windows Server 2003
14 93 (2.18%) Mac OS X
15 46 (1.08%) Solaris
16 37 (0.87%) Red Hat Enterprise Linux
17 26 (0.61%) Mac OS
18 20 (0.47%) Windows Vista
19 14 (0.33%) AIX
20 12 (0.28%) CentOS
Processes & Methodologies
1 1029 (24.13%) ITIL
2 279 (6.54%) CRM
3 271 (6.35%) ERP
4 207 (4.85%) Problem Management
5 194 (4.55%) Business Intelligence
5 194 (4.55%) Incident Management
6 186 (4.36%) Service Management
7 182 (4.27%) Project Management
8 157 (3.68%) Agile Software Development
9 155 (3.63%) Change Management
10 148 (3.47%) Service Delivery
11 129 (3.02%) Analytics
12 115 (2.70%) Time Management
13 111 (2.60%) Asset Management
14 103 (2.42%) Disaster Recovery
15 99 (2.32%) Root Cause Analysis
16 88 (2.06%) User Acceptance Testing
17 87 (2.04%) Mentoring
18 85 (1.99%) ETL
19 80 (1.88%) E-Commerce
Programming Languages
1 1576 (36.95%) SQL
2 220 (5.16%) Java
3 218 (5.11%) C#
4 199 (4.67%) PowerShell
5 170 (3.99%) T-SQL
6 128 (3.00%) JavaScript
7 77 (1.81%) VB
8 74 (1.74%) Perl
8 74 (1.74%) PL/SQL
9 63 (1.48%) VBA
10 62 (1.45%) Python
10 62 (1.45%) Shell Script
11 59 (1.38%) Bash Shell
12 58 (1.36%) PHP
13 42 (0.98%) VBScript
14 34 (0.80%) C++
15 31 (0.73%) VB.NET
16 30 (0.70%) RPG
17 25 (0.59%) C
18 16 (0.38%) Ruby
Qualifications
1 371 (8.70%) Degree
2 247 (5.79%) Microsoft Certification
3 127 (2.98%) ITIL Certification
4 125 (2.93%) MCP
5 118 (2.77%) MCSE
6 112 (2.63%) Cisco Certification
7 108 (2.53%) CCNA
8 55 (1.29%) Security Cleared
9 51 (1.20%) MCSA
10 43 (1.01%) A+ Certification
11 38 (0.89%) ITIL Foundation Certificate
12 35 (0.82%) SC Cleared
13 32 (0.75%) MCDST
14 30 (0.70%) MCITP
15 25 (0.59%) VMware Certified Professional (VCP)
16 22 (0.52%) PMI Certification
17 21 (0.49%) MCTS
18 16 (0.38%) CCNP
19 14 (0.33%) MOS
20 11 (0.26%) HND
Quality Assurance & Compliance
1 416 (9.75%) SLA
2 68 (1.59%) QA
3 42 (0.98%) Data Quality
4 24 (0.56%) PMO
5 18 (0.42%) ISO/IEC 27001
6 11 (0.26%) ISO 9001
7 9 (0.21%) Basel III
8 8 (0.19%) Basel II
9 7 (0.16%) Sarbanes-Oxley
10 5 (0.12%) PCI DSS
10 5 (0.12%) Solvency II
11 4 (0.094%) BS25999
11 4 (0.094%) ISO 14001
12 3 (0.070%) GxP
13 2 (0.047%) DICOM
13 2 (0.047%) MiFID
14 1 (0.023%) Actionable Recommendations
14 1 (0.023%) EMIR
14 1 (0.023%) ISO22301
System Software
1 1250 (29.31%) Active Directory
2 271 (6.35%) VMware Infrastructure
3 147 (3.45%) Hyper-V
4 134 (3.14%) XenApp
5 76 (1.78%) vSphere
6 57 (1.34%) XenDesktop
7 36 (0.84%) Terminal Services
7 36 (0.84%) VMware ESXi
8 34 (0.80%) Virtual Desktop
9 20 (0.47%) XenServer
10 16 (0.38%) VMware Workstation
11 12 (0.28%) Microsoft App-V
11 12 (0.28%) Microsoft Virtual Server
11 12 (0.28%) Virtual Machines
11 12 (0.28%) Virtual Servers
12 9 (0.21%) Terminal Server
12 9 (0.21%) VMware Server
13 5 (0.12%) Firmware
13 5 (0.12%) VMware ESX
14 4 (0.094%) KVM
Systems Management
1 185 (4.34%) SCCM
2 55 (1.29%) WSUS
3 37 (0.87%) SCOM
4 34 (0.80%) Control-M
5 30 (0.70%) Backup Exec
5 30 (0.70%) Nagios
5 30 (0.70%) Puppet
6 28 (0.66%) Opscode Chef
7 19 (0.45%) Ansible
7 19 (0.45%) OpenView
8 16 (0.38%) ITRS Geneos
8 16 (0.38%) Norton AntiVirus
9 13 (0.30%) Microsoft Intune
10 11 (0.26%) Microsoft Clustering
11 10 (0.23%) AirWatch
11 10 (0.23%) NetBackup
12 9 (0.21%) Opsview
12 9 (0.21%) XenMobile
13 8 (0.19%) ServiceCenter
14 7 (0.16%) Jamf Pro
Vendors
1 1632 (38.26%) Microsoft
2 504 (11.82%) VMware
3 434 (10.18%) Oracle
4 431 (10.11%) Citrix
5 306 (7.17%) Cisco
6 156 (3.66%) SAP
7 150 (3.52%) Apple
8 135 (3.17%) HP
9 104 (2.44%) IBM
10 80 (1.88%) iManage
11 68 (1.59%) NetApp
12 63 (1.48%) Avaya
13 62 (1.45%) Salesforce.com
14 58 (1.36%) Dell
15 53 (1.24%) Sage
15 53 (1.24%) Veeam
16 51 (1.20%) Bloomberg
17 50 (1.17%) Cognos
17 50 (1.17%) Infor
18 47 (1.10%) Google
North West London
Understanding Recruitment
Salary: £30000 - £34000 per annum + benefits
Posted: 5 hours ago
Manchester, Lancashire
nGAGE Specialist Recruitment
Salary: £19000 - £21000 per annum + Benefits
Posted: 2 days ago
Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £27000 - £31000.00 per annum
Posted: 2 days ago
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: Yesterday
City, London
Harrington Starr
Salary: £35000 - £50000 per annum + Bonus + Benefits + Training
Posted: 2 hours ago
Chorley, Lancashire
Verticality Ltd
Salary: £22-25k DOE + benefits
Posted: 3 days ago
Uxbridge, Middlesex
Devonshire Hayes Recruitment Specialists Ltd
Salary: Up to £35,000 per annum
Posted: 2 days ago
Crawley, West Sussex
ARC IT Recruitment Ltd
Salary: £32000 - £33000 per annum + Plus Benefits
Posted: 2 days ago
Guildford, Surrey
Yoh
Salary: £25000.00 - £35000 per annum
Posted: 4 days ago
Surrey
Harris Global
Salary: From £30,000 to £35,000 per annum + benefits
Posted: 3 days ago
City, London
Harrington Starr
Salary: £50000 - £60000 per annum + Bonus + Benefits + Training
Posted: Yesterday
Bristol, Avon
Redrock Consulting Ltd
Salary: £20000 - £28000 per annum + benefits
Posted: 3 days ago
City, London
Harrington Starr
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: Yesterday
Manchester, Lancashire
ReThink Recruitment
Posted: 6 days ago
City, London
Premier IT
Salary: £30000 - £40000 per annum + Excellent benefit package
Posted: 2 days ago
Manchester, Lancashire
4it Recruitment Ltd
Salary: Up to £23,000 per annum + excellent benefits
Posted: 2 days ago
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £30000.00 per annum
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 28-35k
Posted: 2 days ago
Eastleigh, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £23000 - £27500 per annum + Benefits
Posted: 3 days ago
London
Ashdown IT
Salary: £25000 - £30000 per annum
Posted: 3 days ago
City, London
Capital IT Resourcing LTD
Salary: £25000 - £27000 per annum + Company Benefits
Posted: 3 days ago
City, London
Harrington Starr
Salary: £35000 - £45000 per annum
Posted: Yesterday
Cheltenham, Gloucestershire
CV Screen Ltd
Salary: £22k - 25k per year + Benefits
Posted: 3 days ago
Hungerford, Berkshire
Redrock Consulting Ltd
Salary: £20000 - £28000 per annum + Excellent Benefits
Posted: 5 days ago
Leeds, West Yorkshire
Spring Technology
Posted: 3 days ago
Camberley, Surrey
Dane Partnership
Salary: From £18,000 to £22,000 per annum
Posted: 2 days ago
Reading, Berkshire
Arden Resourcing Limited
Salary: From £40,000 to £45,000 per annum + Benefits and Bonus
Posted: 2 days ago
Godalming, Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + MCSE training
Posted: 2 days ago
London
Harrington Starr
Salary: £35000 - £45000 per annum + Bonus + Benefits + Pension
Posted: 2 days ago
East Midlands
Code Red Associates
Salary: £25k-£35k + Excellent Benefits
Posted: 5 days ago