Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,664 per year, according to job vacancies posted during the 6 months leading to 9 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 Apr 2026
Same period 2025 Same period 2024
Rank 146 162 171
Rank change year-on-year +16 +9 +91
Permanent jobs requiring a Support Analyst 1,052 728 1,346
As % of all permanent jobs in England 1.43% 1.99% 1.68%
As % of the Job Titles category 1.55% 2.22% 1.77%
Number of salaries quoted 814 604 1,121
10th Percentile £26,250 £24,500 £24,250
25th Percentile £30,000 £29,688 £27,500
Median annual salary (50th Percentile) £34,664 £38,750 £36,000
Median % change year-on-year -10.54% +7.64% +7.46%
75th Percentile £42,875 £50,029 £47,500
90th Percentile £50,000 £67,500 £57,500
UK median annual salary £34,828 £39,000 £36,250
% change year-on-year -10.70% +7.59% +9.85%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 68,051 32,753 75,846
% of permanent jobs with a recognized job title 92.40% 89.63% 94.39%
Number of salaries quoted 44,772 21,239 58,828
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,500
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.71%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £60,000 £54,000
% change year-on-year -8.33% +11.11% -10.00%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 9 April 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 9 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +78 290 £33,000 -5.71% 47
London -36 242 £42,500 -15.00% 26
Midlands +35 178 £34,000 +19.30% 21
North of England -65 158 £34,000 +15.25% 15
West Midlands +48 114 £35,000 +10.24% 14
South West +11 108 £32,500 +3.17% 16
Yorkshire -46 86 £30,000 +5.26% 4
East of England -6 75 £30,000 -7.69% 13
North West -25 66 £35,000 +4.48% 9
East Midlands -21 64 £29,000 +28.89% 7
North East -41 6 £43,500 +74.00% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 9 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 355 (33.75%) Microsoft
2 324 (30.80%) Windows
3 294 (27.95%) Problem-Solving
4 263 (25.00%) Microsoft 365
5 222 (21.10%) SQL
6 214 (20.34%) Active Directory
7 197 (18.73%) ITIL
8 185 (17.59%) Customer Service
9 163 (15.49%) Azure
10 138 (13.12%) ERP
11 135 (12.83%) Continuous Improvement
12 123 (11.69%) Microsoft Office
13 120 (11.41%) Degree
14 114 (10.84%) ITSM
15 94 (8.94%) Entra ID
16 87 (8.27%) Windows 10
17 81 (7.70%) Microsoft Excel
18 79 (7.51%) Microsoft Exchange
18 79 (7.51%) Power Platform
19 77 (7.32%) Windows Server
20 75 (7.13%) SQL Server
21 73 (6.94%) Change Management
22 72 (6.84%) Process Improvement
23 71 (6.75%) Business Intelligence
24 70 (6.65%) JIRA
24 70 (6.65%) SharePoint
25 67 (6.37%) Service Management
26 65 (6.18%) Microsoft Intune
27 62 (5.89%) DNS
28 61 (5.80%) DHCP

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 79 (7.51%) Microsoft Exchange
2 70 (6.65%) SharePoint
3 12 (1.14%) Confluence
4 11 (1.05%) IIS
5 8 (0.76%) Skype for Business
6 5 (0.48%) CMS
7 2 (0.19%) Tomcat
8 1 (0.095%) Appian
8 1 (0.095%) Moodle
8 1 (0.095%) Umbraco
Applications
1 123 (11.69%) Microsoft Office
2 81 (7.70%) Microsoft Excel
3 33 (3.14%) Microsoft PowerPoint
4 6 (0.57%) Spreadsheet
5 2 (0.19%) Photoshop
6 1 (0.095%) Acrobat
6 1 (0.095%) AutoCAD
6 1 (0.095%) MS Visio
Business Applications
1 19 (1.81%) Dynamics CRM
2 15 (1.43%) Endur
2 15 (1.43%) NEC Housing
3 12 (1.14%) Dynamics AX
4 11 (1.05%) Visualfiles
5 10 (0.95%) NetSuite
6 9 (0.86%) Magento
6 9 (0.86%) Shopify
7 8 (0.76%) Dynamics NAV
7 8 (0.76%) Elite 3E
7 8 (0.76%) Unit4 Business World
8 6 (0.57%) SAP HR
8 6 (0.57%) SAP Payroll
8 6 (0.57%) SAP S/4HANA
9 4 (0.38%) Dynamics GP
9 4 (0.38%) Exchequer
9 4 (0.38%) Fidessa
9 4 (0.38%) Primavera
10 3 (0.29%) SAP Business ByDesign
11 2 (0.19%) Oracle Receivables
Cloud Services
1 263 (25.00%) Microsoft 365
2 163 (15.49%) Azure
3 94 (8.94%) Entra ID
4 79 (7.51%) Power Platform
5 49 (4.66%) SaaS
6 41 (3.90%) Dynamics 365
7 30 (2.85%) OneDrive
8 24 (2.28%) Power Automate
9 23 (2.19%) AWS
10 16 (1.52%) Google Workspace
11 12 (1.14%) dbt
11 12 (1.14%) PowerApps
12 11 (1.05%) PaaS
13 10 (0.95%) IaaS
14 9 (0.86%) ClickUp
15 8 (0.76%) Boomi
15 8 (0.76%) iPaaS
15 8 (0.76%) Workato
16 6 (0.57%) Azure DevOps
16 6 (0.57%) OCI
Communications & Networking
1 62 (5.89%) DNS
2 61 (5.80%) DHCP
3 44 (4.18%) VPN
4 42 (3.99%) Firewall
5 33 (3.14%) TCP/IP
6 22 (2.09%) WAN
6 22 (2.09%) Wi-Fi
7 20 (1.90%) Remote Desktop
8 16 (1.52%) LAN
8 16 (1.52%) VoIP
9 15 (1.43%) Wireless
10 14 (1.33%) VLAN
11 12 (1.14%) Broadband
11 12 (1.14%) WinSCP
12 11 (1.05%) WebEx
13 10 (0.95%) Unified Communications
14 9 (0.86%) 4G
15 8 (0.76%) Skype
16 7 (0.67%) SD-WAN
17 5 (0.48%) MPLS
Database & Business Intelligence
1 75 (7.13%) SQL Server
2 61 (5.80%) Power BI
3 28 (2.66%) Relational Database
4 16 (1.52%) SQL Server Integration Services
5 15 (1.43%) Metabase
5 15 (1.43%) Oracle Reports
6 12 (1.14%) Data Warehouse
6 12 (1.14%) SQL Server Reporting Services
7 8 (0.76%) PostgreSQL
8 6 (0.57%) Crystal Reports
9 5 (0.48%) BusinessObjects
9 5 (0.48%) Power Query
10 4 (0.38%) DB2
11 3 (0.29%) Azure SQL Database
12 2 (0.19%) MySQL
13 1 (0.095%) Oracle Database
Development Applications
1 70 (6.65%) JIRA
2 15 (1.43%) Visual Studio
3 14 (1.33%) Git
4 4 (0.38%) LabVIEW
5 3 (0.29%) Bitbucket
6 2 (0.19%) Rational Rhapsody
7 1 (0.095%) SQL Server Management Studio (SSMS)
General
1 374 (35.55%) Social Skills
2 170 (16.16%) Analytical Skills
3 169 (16.06%) Finance
4 67 (6.37%) Law
4 67 (6.37%) Legal
5 63 (5.99%) Manufacturing
6 60 (5.70%) Retail
7 49 (4.66%) Organisational Skills
8 43 (4.09%) Telecoms
9 33 (3.14%) Documentation Skills
10 19 (1.81%) Advertising
11 16 (1.52%) Banking
12 14 (1.33%) Automotive
13 12 (1.14%) Marketing
14 10 (0.95%) Back Office
15 7 (0.67%) Local Government
16 6 (0.57%) Social Housing
17 5 (0.48%) Agriculture
17 5 (0.48%) Inclusion and Diversity
17 5 (0.48%) Public Sector
Libraries, Frameworks & Software Standards
1 18 (1.71%) .NET
2 15 (1.43%) Middleware
3 10 (0.95%) Web Services
4 9 (0.86%) REST
5 8 (0.76%) SOAP
6 7 (0.67%) CSS
6 7 (0.67%) FIX Protocol
6 7 (0.67%) HTML
7 4 (0.38%) Oracle Fusion
8 3 (0.29%) EDI
8 3 (0.29%) Software Packaging
9 2 (0.19%) 802.1X
9 2 (0.19%) Elastic Stack
9 2 (0.19%) JSON
10 1 (0.095%) Kafka
10 1 (0.095%) MFC
10 1 (0.095%) SAP CAF
10 1 (0.095%) XML
Miscellaneous
1 91 (8.65%) Onboarding
2 65 (6.18%) Driving Licence
3 40 (3.80%) Video Conferencing
4 35 (3.33%) Management Information System
5 23 (2.19%) Enterprise Software
6 19 (1.81%) NHS
7 18 (1.71%) Analytical Mindset
8 17 (1.62%) Self-Motivation
9 15 (1.43%) Renewable Energy
10 12 (1.14%) Client/Server
11 11 (1.05%) Low-Code
12 8 (0.76%) EPoS
12 8 (0.76%) Mobile App
13 7 (0.67%) Hybrid Cloud
13 7 (0.67%) IoT
14 6 (0.57%) iPhone
14 6 (0.57%) Reference Data
15 5 (0.48%) Data Protection Act
15 5 (0.48%) Housing Association
16 4 (0.38%) Legacy Applications
Operating Systems
1 324 (30.80%) Windows
2 87 (8.27%) Windows 10
3 77 (7.32%) Windows Server
4 39 (3.71%) Linux
5 36 (3.42%) Android
6 26 (2.47%) Apple iOS
7 23 (2.19%) Mac OS
8 8 (0.76%) Unix
9 3 (0.29%) Windows Server 2016
9 3 (0.29%) Windows Server 2019
10 2 (0.19%) Solaris
10 2 (0.19%) Ubuntu
10 2 (0.19%) Windows Server 2012
11 1 (0.095%) AIX
11 1 (0.095%) Windows 7
11 1 (0.095%) Windows Server 2003
11 1 (0.095%) Windows Server 2008
Processes & Methodologies
1 294 (27.95%) Problem-Solving
2 197 (18.73%) ITIL
3 185 (17.59%) Customer Service
4 138 (13.12%) ERP
5 135 (12.83%) Continuous Improvement
6 114 (10.84%) ITSM
7 73 (6.94%) Change Management
8 72 (6.84%) Process Improvement
9 71 (6.75%) Business Intelligence
10 67 (6.37%) Service Management
11 53 (5.04%) CRM
12 46 (4.37%) Cybersecurity
13 40 (3.80%) Data Analysis
14 39 (3.71%) Data Management
15 37 (3.52%) Service Delivery
16 33 (3.14%) Root Cause Analysis
17 32 (3.04%) Computer Science
17 32 (3.04%) Logistics
18 31 (2.95%) Incident Management
18 31 (2.95%) User Acceptance Testing
Programming Languages
1 222 (21.10%) SQL
2 32 (3.04%) PowerShell
3 27 (2.57%) T-SQL
4 25 (2.38%) C#
5 24 (2.28%) Python
6 13 (1.24%) VB.NET
7 9 (0.86%) JavaScript
8 6 (0.57%) VBA
9 5 (0.48%) Data Analysis Expressions
9 5 (0.48%) Kusto Query Language
9 5 (0.48%) PHP
9 5 (0.48%) PL/SQL
10 4 (0.38%) Delphi
10 4 (0.38%) Pascal
11 3 (0.29%) Apex Code
11 3 (0.29%) Bash
12 2 (0.19%) Java
12 2 (0.19%) VB
13 1 (0.095%) R
13 1 (0.095%) VBScript
Qualifications
1 120 (11.41%) Degree
2 40 (3.80%) Security Cleared
3 33 (3.14%) A+ Certification
4 27 (2.57%) Microsoft Certification
5 22 (2.09%) SC Cleared
6 16 (1.52%) Microsoft Certified Professional
7 11 (1.05%) Computer Science Degree
8 9 (0.86%) DBS Check
8 9 (0.86%) HNC
8 9 (0.86%) ITIL Foundation Certificate
9 8 (0.76%) DV Cleared
10 6 (0.57%) ITIL Certification
11 5 (0.48%) CCNA
11 5 (0.48%) Cisco Certification
11 5 (0.48%) MCSA
12 4 (0.38%) Master's Degree
12 4 (0.38%) MCSE
12 4 (0.38%) Network+ Certification
13 3 (0.29%) BPSS Clearance
13 3 (0.29%) CTC Cleared
Quality Assurance & Compliance
1 58 (5.51%) SLA
2 21 (2.00%) QA
3 12 (1.14%) ISO/IEC 27001
4 11 (1.05%) Cyber Essentials
5 8 (0.76%) Data Quality
6 6 (0.57%) Cyber Essentials PLUS
7 4 (0.38%) Accessibility
7 4 (0.38%) Actionable Recommendations
7 4 (0.38%) GDPR
8 1 (0.095%) DICOM
8 1 (0.095%) PCI DSS
8 1 (0.095%) PMO
System Software
1 214 (20.34%) Active Directory
2 23 (2.19%) VMware Infrastructure
3 14 (1.33%) Hyper-V
4 5 (0.48%) XenApp
5 4 (0.38%) Virtual Machines
6 3 (0.29%) BitLocker
6 3 (0.29%) Docker
7 2 (0.19%) Virtual Desktop
8 1 (0.095%) vSphere
Systems Management
1 65 (6.18%) Microsoft Intune
2 24 (2.28%) SCCM
3 7 (0.67%) Single Sign-On
4 5 (0.48%) Grafana
5 3 (0.29%) Control-M
5 3 (0.29%) Jamf Pro
5 3 (0.29%) Kubernetes
5 3 (0.29%) Prometheus
6 1 (0.095%) AirWatch
6 1 (0.095%) EMC NetWorker
6 1 (0.095%) Kibana
6 1 (0.095%) Symantec Endpoint Protection
6 1 (0.095%) Terraform
Vendors
1 355 (33.75%) Microsoft
2 47 (4.47%) ServiceNow
3 30 (2.85%) VMware
4 26 (2.47%) Oracle
5 19 (1.81%) Google
6 18 (1.71%) SAP
7 15 (1.43%) Apple
8 11 (1.05%) ConnectWise
8 11 (1.05%) HubSpot
8 11 (1.05%) iManage
8 11 (1.05%) Northgate
8 11 (1.05%) Salesforce
9 10 (0.95%) Cisco
9 10 (0.95%) Citrix
10 9 (0.86%) CheckPoint
10 9 (0.86%) Palo Alto
10 9 (0.86%) Starlink
11 8 (0.76%) Intapp
11 8 (0.76%) Sage
11 8 (0.76%) WooCommerce