Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,000 per year, according to job vacancies posted during the 6 months leading to 4 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Oct 2026
Same period 2025 Same period 2024
Rank 160 130 197
Rank change year-on-year -30 +67 -27
Permanent jobs requiring a Support Analyst 1,272 1,082 927
As % of all permanent jobs in England 1.22% 2.49% 1.40%
As % of the Job Titles category 1.32% 2.76% 1.47%
Number of salaries quoted 1,074 917 564
10th Percentile £26,250 £26,000 £25,075
25th Percentile £29,064 £28,000 £30,000
Median annual salary (50th Percentile) £34,000 £33,500 £35,250
Median % change year-on-year +1.49% -4.96% -0.70%
75th Percentile £43,750 £41,250 £47,500
90th Percentile £52,500 £55,000 £70,000
UK median annual salary £34,000 £33,500 £35,000
% change year-on-year +1.49% -4.29% -1.41%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 96,623 39,251 63,188
% of permanent jobs with a recognized job title 92.87% 90.47% 95.25%
Number of salaries quoted 67,718 23,170 36,636
10th Percentile £30,000 £28,250 £31,000
25th Percentile £40,875 £36,250 £41,250
Median annual salary (50th Percentile) £59,000 £55,000 £55,000
Median % change year-on-year +7.27% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £95,000
UK median annual salary £58,396 £54,987 £55,000
% change year-on-year +6.20% -0.02% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 4 October 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 4 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +10 317 £32,500 -2.99% 43
North of England +30 292 £32,250 +4.03% 44
London -75 236 £44,615 -0.86% 100
North West +67 163 £32,500 +14.04% 29
Midlands -49 159 £35,000 +16.67% 29
East of England +4 145 £30,000 +5.26% 22
South West -59 123 £32,500 -7.14% 22
Yorkshire -12 118 £32,500 +12.07% 14
East Midlands -33 104 £35,000 +18.64% 19
West Midlands -67 55 £33,500 +1.52% 10
North East -71 11 £30,000 -9.77% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 4 October 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 456 (35.85%) Microsoft
2 423 (33.25%) Problem-Solving
3 387 (30.42%) Windows
4 384 (30.19%) Microsoft 365
5 261 (20.52%) Customer Service
6 260 (20.44%) Active Directory
7 235 (18.47%) SQL
8 225 (17.69%) ITIL
9 186 (14.62%) Continuous Improvement
10 177 (13.92%) Azure
11 143 (11.24%) ITSM
12 129 (10.14%) ERP
13 128 (10.06%) Service Management
14 119 (9.36%) Entra ID
15 116 (9.12%) Windows Server
16 114 (8.96%) SharePoint
17 113 (8.88%) Microsoft Office
18 96 (7.55%) Microsoft Intune
19 86 (6.76%) Degree
20 83 (6.53%) Microsoft Exchange
21 81 (6.37%) DNS
22 79 (6.21%) Service Delivery
23 74 (5.82%) DHCP
24 71 (5.58%) SaaS
24 71 (5.58%) ServiceNow
24 71 (5.58%) Windows 10
25 66 (5.19%) Power Platform
26 65 (5.11%) Process Improvement
27 64 (5.03%) TCP/IP
28 63 (4.95%) Incident Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 114 (8.96%) SharePoint
2 83 (6.53%) Microsoft Exchange
3 23 (1.81%) IIS
4 14 (1.10%) Confluence
5 9 (0.71%) Skype for Business
6 3 (0.24%) SAS
7 2 (0.16%) Office Communications Server
7 2 (0.16%) Tomcat
8 1 (0.079%) Blackberry Enterprise Server
8 1 (0.079%) Exchange Server 2013
Applications
1 113 (8.88%) Microsoft Office
2 61 (4.80%) Microsoft Excel
3 19 (1.49%) Microsoft PowerPoint
4 2 (0.16%) Photoshop
5 1 (0.079%) Revit
5 1 (0.079%) Siemens NX
5 1 (0.079%) Windchill
Business Applications
1 17 (1.34%) iTrent
2 15 (1.18%) Dynamics CRM
2 15 (1.18%) NetSuite
3 14 (1.10%) Oracle Retail
4 11 (0.86%) Visualfiles
5 8 (0.63%) Oracle EBS
5 8 (0.63%) Oracle Financials
6 7 (0.55%) Dynamics AX
6 7 (0.55%) Fidessa
6 7 (0.55%) Infor M3
7 6 (0.47%) NEC Housing
8 5 (0.39%) SAP Business One
8 5 (0.39%) Unit4 Business World
9 4 (0.31%) JDE OneWorld
9 4 (0.31%) JDE World
9 4 (0.31%) Oracle Applications
9 4 (0.31%) Oracle EBS R12
9 4 (0.31%) Oracle Procure-to-Pay
9 4 (0.31%) Oracle Receivables
9 4 (0.31%) Shopify
Cloud Services
1 384 (30.19%) Microsoft 365
2 177 (13.92%) Azure
3 119 (9.36%) Entra ID
4 71 (5.58%) SaaS
5 66 (5.19%) Power Platform
6 60 (4.72%) Dynamics 365
7 50 (3.93%) OneDrive
8 20 (1.57%) PowerApps
9 18 (1.42%) Power Automate
10 16 (1.26%) Google Workspace
11 13 (1.02%) Microsoft Copilot
12 11 (0.86%) Azure DevOps
13 9 (0.71%) Mimecast
14 8 (0.63%) AWS
15 7 (0.55%) BigCommerce
16 6 (0.47%) Slack
17 5 (0.39%) GCP
18 4 (0.31%) OCI
19 3 (0.24%) ChatGPT
19 3 (0.24%) NetDocuments
Communications & Networking
1 81 (6.37%) DNS
2 74 (5.82%) DHCP
3 64 (5.03%) TCP/IP
4 49 (3.85%) Firewall
5 47 (3.69%) VPN
6 44 (3.46%) WAN
7 36 (2.83%) Wi-Fi
8 32 (2.52%) LAN
9 23 (1.81%) Unified Communications
10 21 (1.65%) VLAN
11 18 (1.42%) VoIP
12 12 (0.94%) SD-WAN
12 12 (0.94%) WebEx
12 12 (0.94%) Wireless
13 11 (0.86%) Broadband
14 10 (0.79%) 4G
14 10 (0.79%) FIX Connectivity
15 9 (0.71%) Skype
16 6 (0.47%) MPLS
16 6 (0.47%) Structured Cabling
Database & Business Intelligence
1 61 (4.80%) SQL Server
2 45 (3.54%) Power BI
3 23 (1.81%) Crystal Reports
4 6 (0.47%) Relational Database
4 6 (0.47%) SQL Server Reporting Services
5 5 (0.39%) SQL Server Integration Services
6 4 (0.31%) Data Warehouse
6 4 (0.31%) MySQL
6 4 (0.31%) Oracle Database
6 4 (0.31%) Oracle Reports
6 4 (0.31%) Qlik Sense
6 4 (0.31%) Tableau
7 3 (0.24%) BusinessObjects
7 3 (0.24%) Power Query
8 1 (0.079%) PostgreSQL
8 1 (0.079%) SQL Server Analysis Services
Development Applications
1 52 (4.09%) JIRA
2 4 (0.31%) Eclipse
2 4 (0.31%) Oracle Forms
2 4 (0.31%) Toad
3 2 (0.16%) Git
General
1 458 (36.01%) Social Skills
2 170 (13.36%) Finance
3 165 (12.97%) Analytical Skills
4 85 (6.68%) Organisational Skills
5 73 (5.74%) Manufacturing
6 70 (5.50%) Law
7 68 (5.35%) Legal
8 63 (4.95%) Retail
9 34 (2.67%) Banking
10 33 (2.59%) Documentation Skills
11 18 (1.42%) Advertising
12 14 (1.10%) Automotive
13 12 (0.94%) Public Sector
14 11 (0.86%) Front Office
15 10 (0.79%) Inclusion and Diversity
16 9 (0.71%) Investment Banking
16 9 (0.71%) Legal Technology
16 9 (0.71%) Presentation Skills
17 8 (0.63%) Local Government
18 7 (0.55%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 30 (2.36%) XML
2 21 (1.65%) FIX Protocol
3 20 (1.57%) .NET
4 19 (1.49%) Web Services
5 18 (1.42%) HTML
6 15 (1.18%) CSS
6 15 (1.18%) REST
7 12 (0.94%) .NET Framework
7 12 (0.94%) SOAP
8 8 (0.63%) JSON
9 6 (0.47%) EDI
10 4 (0.31%) Oracle Fusion
10 4 (0.31%) WSDL
10 4 (0.31%) XSD
10 4 (0.31%) XSLT
11 3 (0.24%) Elastic Stack
11 3 (0.24%) Kafka
11 3 (0.24%) Middleware
12 2 (0.16%) ASP.NET Web Forms
12 2 (0.16%) WinForms
Miscellaneous
1 74 (5.82%) Onboarding
2 63 (4.95%) Driving Licence
3 34 (2.67%) Self-Motivation
4 30 (2.36%) Video Conferencing
5 29 (2.28%) Management Information System
6 19 (1.49%) Analytical Mindset
7 17 (1.34%) Enterprise Software
8 16 (1.26%) Client/Server
9 15 (1.18%) FMCG
10 12 (0.94%) iPhone
11 11 (0.86%) CMDB
12 10 (0.79%) iPad
13 9 (0.71%) Fixed Income
14 8 (0.63%) Data Structures
15 7 (0.55%) Equities
15 7 (0.55%) Mobile App
16 6 (0.47%) Hedge funds
16 6 (0.47%) Hybrid Cloud
16 6 (0.47%) Linux Command Line
16 6 (0.47%) NHS
Operating Systems
1 387 (30.42%) Windows
2 116 (9.12%) Windows Server
3 71 (5.58%) Windows 10
4 49 (3.85%) Linux
5 20 (1.57%) Apple iOS
6 19 (1.49%) Android
7 16 (1.26%) Unix
7 16 (1.26%) Windows Server 2019
8 13 (1.02%) Mac OS
9 6 (0.47%) CentOS
9 6 (0.47%) Rocky
9 6 (0.47%) Ubuntu
10 5 (0.39%) Solaris
11 4 (0.31%) Windows Server 2016
Processes & Methodologies
1 423 (33.25%) Problem-Solving
2 261 (20.52%) Customer Service
3 225 (17.69%) ITIL
4 186 (14.62%) Continuous Improvement
5 143 (11.24%) ITSM
6 129 (10.14%) ERP
7 128 (10.06%) Service Management
8 79 (6.21%) Service Delivery
9 65 (5.11%) Process Improvement
10 63 (4.95%) Incident Management
11 62 (4.87%) CRM
12 61 (4.80%) Business Intelligence
13 58 (4.56%) Collaborative Working
13 58 (4.56%) Project Delivery
14 56 (4.40%) Change Management
15 54 (4.25%) Cybersecurity
16 51 (4.01%) Stakeholder Management
17 47 (3.69%) Customer Experience
18 45 (3.54%) User Acceptance Testing
19 39 (3.07%) Computer Science
Programming Languages
1 235 (18.47%) SQL
2 62 (4.87%) PowerShell
3 29 (2.28%) JavaScript
4 28 (2.20%) C#
5 18 (1.42%) Python
6 12 (0.94%) Java
7 11 (0.86%) Bash
8 9 (0.71%) C++
8 9 (0.71%) Ruby
9 8 (0.63%) PL/SQL
10 6 (0.47%) T-SQL
11 5 (0.39%) Perl
12 4 (0.31%) VB
12 4 (0.31%) XPath
13 3 (0.24%) PHP
14 2 (0.16%) Google Apps Script
14 2 (0.16%) Tcl
14 2 (0.16%) VBA
15 1 (0.079%) R
15 1 (0.079%) VB.NET
Qualifications
1 86 (6.76%) Degree
2 61 (4.80%) A+ Certification
3 38 (2.99%) Security Cleared
4 35 (2.75%) Microsoft Certification
5 17 (1.34%) Computer Science Degree
6 16 (1.26%) SC Cleared
7 14 (1.10%) Network+ Certification
8 11 (0.86%) BPSS Clearance
9 10 (0.79%) ITIL Certification
10 9 (0.71%) DBS Check
11 8 (0.63%) ITIL Foundation Certificate
11 8 (0.63%) Microsoft Certified Professional
12 7 (0.55%) CCNA
12 7 (0.55%) Cisco Certification
13 6 (0.47%) MBCS
14 4 (0.31%) MCSA
14 4 (0.31%) MCSE
15 3 (0.24%) Azure Certification
Quality Assurance & Compliance
1 46 (3.62%) SLA
2 21 (1.65%) ISO/IEC 27001
3 14 (1.10%) Data Quality
4 11 (0.86%) Cyber Essentials
4 11 (0.86%) GDPR
5 7 (0.55%) QA
6 4 (0.31%) Accessibility
7 2 (0.16%) PCI DSS
8 1 (0.079%) Cyber Essentials PLUS
8 1 (0.079%) PMO
System Software
1 260 (20.44%) Active Directory
2 28 (2.20%) Hyper-V
3 25 (1.97%) VMware Infrastructure
4 11 (0.86%) Firmware
5 10 (0.79%) Virtual Desktop
6 3 (0.24%) Microsoft Virtual Server
6 3 (0.24%) Virtual Servers
7 2 (0.16%) vSphere
7 2 (0.16%) XenApp
Systems Management
1 96 (7.55%) Microsoft Intune
2 9 (0.71%) SCCM
3 7 (0.55%) Jamf Pro
4 6 (0.47%) Kibana
5 5 (0.39%) Systems Management Server (SMS)
6 2 (0.16%) Grafana
7 1 (0.079%) Autotask
7 1 (0.079%) Cisco CUCM
7 1 (0.079%) Failover Clustering
7 1 (0.079%) FortiGate
7 1 (0.079%) Microsoft Clustering
Vendors
1 456 (35.85%) Microsoft
2 71 (5.58%) ServiceNow
3 55 (4.32%) Oracle
4 39 (3.07%) SAP
5 33 (2.59%) VMware
6 31 (2.44%) Cisco
7 18 (1.42%) iManage
8 16 (1.26%) Apple
8 16 (1.26%) Citrix
8 16 (1.26%) Google
9 15 (1.18%) Salesforce
10 14 (1.10%) Sage
11 13 (1.02%) Epicor
11 13 (1.02%) IFS
12 12 (0.94%) IBM
12 12 (0.94%) Meraki
13 10 (0.79%) IBM Sterling
13 10 (0.79%) Polycom
13 10 (0.79%) Starlink
14 9 (0.71%) FIS