Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,000 per year, according to job vacancies posted during the 6 months leading to 25 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Sep 2026
Same period 2025 Same period 2024
Rank 160 129 200
Rank change year-on-year -31 +71 -26
Permanent jobs requiring a Support Analyst 1,280 1,092 965
As % of all permanent jobs in England 1.24% 2.53% 1.41%
As % of the Job Titles category 1.33% 2.80% 1.48%
Number of salaries quoted 1,080 929 594
10th Percentile £26,363 £26,000 £25,000
25th Percentile £29,250 £28,000 £29,563
Median annual salary (50th Percentile) £34,000 £33,000 £35,000
Median % change year-on-year +3.03% -5.71% -1.41%
75th Percentile £43,750 £42,000 £46,235
90th Percentile £51,250 £55,000 £69,250
UK median annual salary £34,000 £33,500 £35,000
% change year-on-year +1.49% -4.29% -1.41%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 96,166 39,010 65,087
% of permanent jobs with a recognized job title 93.14% 90.46% 95.20%
Number of salaries quoted 67,635 23,328 38,436
10th Percentile £30,000 £28,300 £30,500
25th Percentile £41,000 £36,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £95,000
UK median annual salary £59,000 £55,000 £55,000
% change year-on-year +7.27% - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 25 September 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 25 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +11 317 £32,500 -0.76% 39
North of England +27 285 £32,250 +4.03% 45
London -55 235 £43,558 -3.21% 90
Midlands -45 164 £35,000 +16.67% 20
North West +59 157 £32,500 +14.04% 30
East of England -4 143 £30,000 +1.69% 14
South West -59 136 £32,500 -2.99% 8
Yorkshire -10 117 £31,000 +8.77% 15
East Midlands -31 102 £35,000 +18.64% 14
West Midlands -64 62 £34,500 +4.55% 6
North East -80 11 £30,000 -4.76%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 25 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 467 (36.48%) Microsoft
2 413 (32.27%) Problem-Solving
3 396 (30.94%) Windows
4 394 (30.78%) Microsoft 365
5 267 (20.86%) Active Directory
6 251 (19.61%) Customer Service
7 237 (18.52%) SQL
8 224 (17.50%) ITIL
9 185 (14.45%) Continuous Improvement
10 181 (14.14%) Azure
11 144 (11.25%) ITSM
12 132 (10.31%) ERP
13 125 (9.77%) Service Management
14 122 (9.53%) Entra ID
15 119 (9.30%) SharePoint
16 118 (9.22%) Windows Server
17 116 (9.06%) Microsoft Office
18 97 (7.58%) Microsoft Intune
19 85 (6.64%) Degree
19 85 (6.64%) Microsoft Exchange
20 78 (6.09%) DNS
20 78 (6.09%) Service Delivery
21 72 (5.63%) ServiceNow
21 72 (5.63%) Windows 10
22 71 (5.55%) DHCP
22 71 (5.55%) SaaS
23 67 (5.23%) Power Platform
24 66 (5.16%) Microsoft Excel
25 65 (5.08%) Process Improvement
26 64 (5.00%) Incident Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 119 (9.30%) SharePoint
2 85 (6.64%) Microsoft Exchange
3 25 (1.95%) IIS
4 14 (1.09%) Confluence
5 11 (0.86%) Skype for Business
6 3 (0.23%) SAS
7 2 (0.16%) Office Communications Server
7 2 (0.16%) Tomcat
8 1 (0.078%) Blackberry Enterprise Server
8 1 (0.078%) Exchange Server 2013
Applications
1 116 (9.06%) Microsoft Office
2 66 (5.16%) Microsoft Excel
3 22 (1.72%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 1 (0.078%) Revit
5 1 (0.078%) Siemens NX
5 1 (0.078%) Windchill
Business Applications
1 17 (1.33%) iTrent
2 15 (1.17%) Dynamics CRM
2 15 (1.17%) NetSuite
3 14 (1.09%) Oracle Retail
4 13 (1.02%) Visualfiles
5 8 (0.63%) Oracle EBS
5 8 (0.63%) Oracle Financials
6 7 (0.55%) Dynamics AX
6 7 (0.55%) Fidessa
6 7 (0.55%) Infor M3
7 6 (0.47%) NEC Housing
8 5 (0.39%) Elite 3E
8 5 (0.39%) SAP Business One
8 5 (0.39%) Unit4 Business World
9 4 (0.31%) JDE World
9 4 (0.31%) Oracle Applications
9 4 (0.31%) Oracle EBS R12
9 4 (0.31%) Oracle Procure-to-Pay
9 4 (0.31%) Oracle Receivables
9 4 (0.31%) Shopify
Cloud Services
1 394 (30.78%) Microsoft 365
2 181 (14.14%) Azure
3 122 (9.53%) Entra ID
4 71 (5.55%) SaaS
5 67 (5.23%) Power Platform
6 59 (4.61%) Dynamics 365
7 51 (3.98%) OneDrive
8 21 (1.64%) PowerApps
9 18 (1.41%) Power Automate
10 17 (1.33%) Google Workspace
11 14 (1.09%) Microsoft Copilot
12 11 (0.86%) Azure DevOps
13 9 (0.70%) AWS
13 9 (0.70%) Mimecast
14 6 (0.47%) Slack
15 5 (0.39%) GCP
16 4 (0.31%) BigCommerce
16 4 (0.31%) IaaS
16 4 (0.31%) OCI
16 4 (0.31%) PaaS
Communications & Networking
1 78 (6.09%) DNS
2 71 (5.55%) DHCP
3 64 (5.00%) TCP/IP
4 52 (4.06%) Firewall
5 50 (3.91%) WAN
6 49 (3.83%) VPN
7 39 (3.05%) Wi-Fi
8 36 (2.81%) LAN
9 25 (1.95%) Unified Communications
10 22 (1.72%) VLAN
11 21 (1.64%) VoIP
12 13 (1.02%) SD-WAN
12 13 (1.02%) WebEx
13 11 (0.86%) Broadband
13 11 (0.86%) Skype
13 11 (0.86%) Wireless
14 10 (0.78%) 4G
14 10 (0.78%) FIX Connectivity
15 7 (0.55%) Network Security
16 6 (0.47%) Structured Cabling
Database & Business Intelligence
1 63 (4.92%) SQL Server
2 45 (3.52%) Power BI
3 24 (1.88%) Crystal Reports
4 7 (0.55%) Relational Database
5 6 (0.47%) SQL Server Integration Services
5 6 (0.47%) SQL Server Reporting Services
6 5 (0.39%) MySQL
7 4 (0.31%) BusinessObjects
7 4 (0.31%) Oracle Database
7 4 (0.31%) Oracle Reports
7 4 (0.31%) Power Query
8 3 (0.23%) Data Warehouse
8 3 (0.23%) Qlik Sense
8 3 (0.23%) Tableau
9 1 (0.078%) PostgreSQL
9 1 (0.078%) SQL Server Analysis Services
Development Applications
1 51 (3.98%) JIRA
2 4 (0.31%) Eclipse
2 4 (0.31%) Oracle Forms
2 4 (0.31%) Toad
3 2 (0.16%) Git
General
1 452 (35.31%) Social Skills
2 170 (13.28%) Finance
3 161 (12.58%) Analytical Skills
4 80 (6.25%) Organisational Skills
5 77 (6.02%) Manufacturing
6 70 (5.47%) Law
7 69 (5.39%) Legal
8 64 (5.00%) Retail
9 36 (2.81%) Documentation Skills
10 35 (2.73%) Banking
11 19 (1.48%) Advertising
12 14 (1.09%) Automotive
13 12 (0.94%) Public Sector
14 11 (0.86%) Front Office
14 11 (0.86%) Local Government
15 10 (0.78%) Inclusion and Diversity
16 9 (0.70%) Investment Banking
16 9 (0.70%) Legal Technology
17 8 (0.63%) Presentation Skills
18 7 (0.55%) International Banking
Libraries, Frameworks & Software Standards
1 30 (2.34%) XML
2 21 (1.64%) FIX Protocol
3 20 (1.56%) HTML
4 19 (1.48%) .NET
4 19 (1.48%) Web Services
5 17 (1.33%) CSS
6 15 (1.17%) REST
7 12 (0.94%) .NET Framework
7 12 (0.94%) SOAP
8 9 (0.70%) JSON
9 6 (0.47%) EDI
10 4 (0.31%) Oracle Fusion
10 4 (0.31%) WSDL
10 4 (0.31%) XSD
10 4 (0.31%) XSLT
11 3 (0.23%) Elastic Stack
11 3 (0.23%) Kafka
11 3 (0.23%) Middleware
12 2 (0.16%) 802.1X
13 1 (0.078%) ASP.NET Web Forms
Miscellaneous
1 72 (5.63%) Onboarding
2 62 (4.84%) Driving Licence
3 33 (2.58%) Self-Motivation
4 30 (2.34%) Video Conferencing
5 29 (2.27%) Management Information System
6 20 (1.56%) Analytical Mindset
7 19 (1.48%) Client/Server
8 14 (1.09%) Enterprise Software
9 13 (1.02%) FMCG
10 12 (0.94%) iPhone
11 10 (0.78%) CMDB
11 10 (0.78%) iPad
12 9 (0.70%) Fixed Income
12 9 (0.70%) Hybrid Cloud
13 8 (0.63%) Data Structures
14 7 (0.55%) Equities
15 6 (0.47%) Hedge funds
15 6 (0.47%) Linux Command Line
15 6 (0.47%) NHS
15 6 (0.47%) Operational Technology
Operating Systems
1 396 (30.94%) Windows
2 118 (9.22%) Windows Server
3 72 (5.63%) Windows 10
4 50 (3.91%) Linux
5 22 (1.72%) Android
6 20 (1.56%) Apple iOS
7 16 (1.25%) Unix
7 16 (1.25%) Windows Server 2019
8 13 (1.02%) Mac OS
9 6 (0.47%) CentOS
9 6 (0.47%) Rocky
9 6 (0.47%) Ubuntu
10 5 (0.39%) Solaris
11 4 (0.31%) Windows Server 2016
Processes & Methodologies
1 413 (32.27%) Problem-Solving
2 251 (19.61%) Customer Service
3 224 (17.50%) ITIL
4 185 (14.45%) Continuous Improvement
5 144 (11.25%) ITSM
6 132 (10.31%) ERP
7 125 (9.77%) Service Management
8 78 (6.09%) Service Delivery
9 65 (5.08%) Process Improvement
10 64 (5.00%) Incident Management
11 61 (4.77%) Business Intelligence
12 57 (4.45%) Change Management
12 57 (4.45%) Project Delivery
13 56 (4.38%) CRM
14 55 (4.30%) Cybersecurity
15 53 (4.14%) Collaborative Working
16 49 (3.83%) Stakeholder Management
17 43 (3.36%) Customer Experience
17 43 (3.36%) User Acceptance Testing
18 39 (3.05%) Root Cause Analysis
Programming Languages
1 237 (18.52%) SQL
2 64 (5.00%) PowerShell
3 31 (2.42%) JavaScript
4 27 (2.11%) C#
5 19 (1.48%) Python
6 11 (0.86%) Bash
6 11 (0.86%) Java
7 9 (0.70%) C++
7 9 (0.70%) Ruby
8 8 (0.63%) PL/SQL
9 6 (0.47%) T-SQL
10 5 (0.39%) Perl
11 4 (0.31%) PHP
11 4 (0.31%) VB
11 4 (0.31%) XPath
12 3 (0.23%) VBA
13 2 (0.16%) Google Apps Script
13 2 (0.16%) Tcl
14 1 (0.078%) R
14 1 (0.078%) VB.NET
Qualifications
1 85 (6.64%) Degree
2 60 (4.69%) A+ Certification
3 38 (2.97%) Security Cleared
4 37 (2.89%) Microsoft Certification
5 18 (1.41%) SC Cleared
6 15 (1.17%) Computer Science Degree
7 14 (1.09%) Network+ Certification
8 10 (0.78%) BPSS Clearance
8 10 (0.78%) ITIL Certification
9 8 (0.63%) DBS Check
9 8 (0.63%) ITIL Foundation Certificate
9 8 (0.63%) Microsoft Certified Professional
10 7 (0.55%) CCNA
10 7 (0.55%) Cisco Certification
11 6 (0.47%) MBCS
12 4 (0.31%) MCSA
12 4 (0.31%) MCSE
13 3 (0.23%) Azure Certification
Quality Assurance & Compliance
1 46 (3.59%) SLA
2 24 (1.88%) ISO/IEC 27001
3 14 (1.09%) Data Quality
4 13 (1.02%) Cyber Essentials
5 9 (0.70%) GDPR
6 8 (0.63%) QA
7 4 (0.31%) Accessibility
8 2 (0.16%) PCI DSS
9 1 (0.078%) Cyber Essentials PLUS
9 1 (0.078%) DICOM
9 1 (0.078%) PMO
System Software
1 267 (20.86%) Active Directory
2 29 (2.27%) Hyper-V
3 24 (1.88%) VMware Infrastructure
4 9 (0.70%) Firmware
4 9 (0.70%) Virtual Desktop
5 3 (0.23%) Microsoft Virtual Server
5 3 (0.23%) Virtual Servers
6 2 (0.16%) vSphere
6 2 (0.16%) XenApp
Systems Management
1 97 (7.58%) Microsoft Intune
2 10 (0.78%) SCCM
3 7 (0.55%) Jamf Pro
4 6 (0.47%) Kibana
5 4 (0.31%) Systems Management Server (SMS)
6 2 (0.16%) Grafana
7 1 (0.078%) Autotask
7 1 (0.078%) Cisco CUCM
7 1 (0.078%) Failover Clustering
7 1 (0.078%) FortiGate
7 1 (0.078%) Microsoft Clustering
Vendors
1 467 (36.48%) Microsoft
2 72 (5.63%) ServiceNow
3 55 (4.30%) Oracle
4 37 (2.89%) SAP
5 33 (2.58%) VMware
6 29 (2.27%) Cisco
7 19 (1.48%) Citrix
7 19 (1.48%) iManage
8 17 (1.33%) Google
9 16 (1.25%) Apple
10 15 (1.17%) Salesforce
11 14 (1.09%) Sage
12 13 (1.02%) Epicor
12 13 (1.02%) IFS
13 12 (0.94%) IBM
13 12 (0.94%) Meraki
14 11 (0.86%) Polycom
15 10 (0.78%) IBM Sterling
15 10 (0.78%) Starlink
16 9 (0.70%) FIS