Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 26 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Jul 2026
Same period 2025 Same period 2024
Rank 151 129 200
Rank change year-on-year -22 +71 +7
Permanent jobs requiring a Support Analyst 1,182 1,095 1,048
As % of all permanent jobs in England 1.32% 2.52% 1.35%
As % of the Job Titles category 1.40% 2.78% 1.43%
Number of salaries quoted 987 930 815
10th Percentile £26,250 £25,500 £24,000
25th Percentile £30,000 £28,000 £27,875
Median annual salary (50th Percentile) £35,000 £34,750 £35,000
Median % change year-on-year +0.72% -0.71% -
75th Percentile £43,750 £46,250 £46,563
90th Percentile £48,750 £57,500 £62,500
UK median annual salary £35,000 £35,000 £35,000

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 84,621 39,389 73,475
% of permanent jobs with a recognized job title 94.40% 90.67% 94.65%
Number of salaries quoted 59,428 23,865 52,103
10th Percentile £30,000 £28,750 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,925 £75,000 £72,000
90th Percentile £97,500 £97,500 £91,250
UK median annual salary £55,000 £55,000 £55,000
% change year-on-year - - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 26 July 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 26 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +36 301 £34,500 -1.43% 36
North of England -4 235 £35,000 +21.74% 26
London -56 226 £42,500 -10.53% 17
Midlands -32 168 £35,000 +7.69% 17
South West -31 141 £32,500 - 6
North West +31 121 £35,000 +6.46% 20
East of England -7 111 £30,000 +1.69% 18
Yorkshire -25 111 £35,000 +22.81% 4
East Midlands -27 95 £35,000 +18.64% 9
West Midlands -39 73 £37,500 +11.94% 8
North East -70 3 £30,000 -7.69% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 26 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 411 (34.77%) Microsoft
2 371 (31.39%) Windows
3 341 (28.85%) Microsoft 365
4 301 (25.47%) Problem-Solving
5 245 (20.73%) SQL
6 229 (19.37%) Active Directory
7 187 (15.82%) ITIL
8 176 (14.89%) Azure
9 172 (14.55%) Continuous Improvement
10 157 (13.28%) Customer Service
11 138 (11.68%) ERP
12 115 (9.73%) Microsoft Office
12 115 (9.73%) Windows Server
13 113 (9.56%) ITSM
14 97 (8.21%) Degree
15 96 (8.12%) Entra ID
16 92 (7.78%) Service Management
17 87 (7.36%) SharePoint
18 80 (6.77%) Windows 10
19 76 (6.43%) SQL Server
20 74 (6.26%) Business Intelligence
21 73 (6.18%) Microsoft Exchange
21 73 (6.18%) Power Platform
22 72 (6.09%) Microsoft Intune
23 70 (5.92%) Process Improvement
24 66 (5.58%) Microsoft Excel
25 61 (5.16%) Incident Management
26 58 (4.91%) SaaS
26 58 (4.91%) ServiceNow
27 55 (4.65%) Change Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 87 (7.36%) SharePoint
2 73 (6.18%) Microsoft Exchange
3 25 (2.12%) IIS
4 12 (1.02%) Skype for Business
5 9 (0.76%) Confluence
6 5 (0.42%) CMS
7 3 (0.25%) SAS
8 2 (0.17%) Tomcat
9 1 (0.085%) Blackberry Enterprise Server
Applications
1 115 (9.73%) Microsoft Office
2 66 (5.58%) Microsoft Excel
3 21 (1.78%) Microsoft PowerPoint
4 3 (0.25%) Photoshop
5 1 (0.085%) Revit
5 1 (0.085%) Siemens NX
Business Applications
1 19 (1.61%) Dynamics CRM
2 14 (1.18%) Oracle Retail
3 13 (1.10%) Unit4 Business World
3 13 (1.10%) Visualfiles
4 11 (0.93%) NetSuite
5 10 (0.85%) Oracle Financials
6 9 (0.76%) Dynamics AX
6 9 (0.76%) Elite 3E
7 8 (0.68%) Oracle EBS
8 6 (0.51%) NEC Housing
8 6 (0.51%) Oracle Assets
8 6 (0.51%) Oracle Receivables
8 6 (0.51%) Shopify
9 5 (0.42%) Infor M3
9 5 (0.42%) SAP Business One
10 4 (0.34%) Dynamics GP
10 4 (0.34%) JDE World
10 4 (0.34%) Magento
10 4 (0.34%) Oracle EBS R12
10 4 (0.34%) Oracle Procure-to-Pay
Cloud Services
1 341 (28.85%) Microsoft 365
2 176 (14.89%) Azure
3 96 (8.12%) Entra ID
4 73 (6.18%) Power Platform
5 58 (4.91%) SaaS
6 52 (4.40%) Dynamics 365
7 44 (3.72%) OneDrive
8 23 (1.95%) Power Automate
9 21 (1.78%) PowerApps
10 17 (1.44%) AWS
11 14 (1.18%) Microsoft Copilot
12 11 (0.93%) IaaS
12 11 (0.93%) PaaS
13 10 (0.85%) ClickUp
14 8 (0.68%) Boomi
14 8 (0.68%) GCP
14 8 (0.68%) iPaaS
14 8 (0.68%) Workato
15 7 (0.59%) Azure DevOps
15 7 (0.59%) Google Workspace
Communications & Networking
1 47 (3.98%) DNS
2 46 (3.89%) VPN
3 43 (3.64%) Firewall
4 42 (3.55%) DHCP
4 42 (3.55%) WAN
5 38 (3.21%) TCP/IP
6 27 (2.28%) LAN
6 27 (2.28%) VoIP
7 26 (2.20%) Wi-Fi
8 24 (2.03%) Unified Communications
9 21 (1.78%) Broadband
10 17 (1.44%) 4G
10 17 (1.44%) VLAN
11 15 (1.27%) WebEx
12 12 (1.02%) Skype
13 10 (0.85%) SD-WAN
14 7 (0.59%) Network Security
14 7 (0.59%) Wireless
15 6 (0.51%) MPLS
15 6 (0.51%) Structured Cabling
Database & Business Intelligence
1 76 (6.43%) SQL Server
2 52 (4.40%) Power BI
3 27 (2.28%) Crystal Reports
4 15 (1.27%) Relational Database
5 13 (1.10%) SQL Server Reporting Services
6 12 (1.02%) SQL Server Integration Services
7 8 (0.68%) Data Warehouse
8 7 (0.59%) BusinessObjects
8 7 (0.59%) Metabase
8 7 (0.59%) PostgreSQL
8 7 (0.59%) Power Query
9 5 (0.42%) MySQL
10 4 (0.34%) Db2
10 4 (0.34%) Oracle Reports
11 3 (0.25%) Oracle Database
12 2 (0.17%) Qlik Sense
12 2 (0.17%) Tableau
13 1 (0.085%) Azure SQL Database
13 1 (0.085%) SQL Server Analysis Services
Development Applications
1 50 (4.23%) JIRA
2 7 (0.59%) Visual Studio
3 4 (0.34%) Eclipse
3 4 (0.34%) Oracle Forms
3 4 (0.34%) Toad
4 2 (0.17%) Git
4 2 (0.17%) Rational Rhapsody
5 1 (0.085%) SQL Server Management Studio (SSMS)
General
1 367 (31.05%) Social Skills
2 188 (15.91%) Finance
3 150 (12.69%) Analytical Skills
4 80 (6.77%) Manufacturing
5 76 (6.43%) Legal
6 70 (5.92%) Law
7 60 (5.08%) Retail
8 53 (4.48%) Organisational Skills
9 50 (4.23%) Documentation Skills
10 29 (2.45%) Banking
11 21 (1.78%) Advertising
12 18 (1.52%) Telecoms
13 11 (0.93%) Front Office
14 10 (0.85%) Automotive
14 10 (0.85%) Legal Technology
15 9 (0.76%) Investment Banking
15 9 (0.76%) Local Government
16 8 (0.68%) General Ledger
16 8 (0.68%) International Banking
16 8 (0.68%) Public Sector
Libraries, Frameworks & Software Standards
1 25 (2.12%) Web Services
2 24 (2.03%) XML
3 23 (1.95%) .NET
4 20 (1.69%) HTML
5 18 (1.52%) CSS
6 13 (1.10%) REST
7 12 (1.02%) .NET Framework
8 11 (0.93%) FIX Protocol
8 11 (0.93%) Middleware
9 10 (0.85%) SOAP
10 5 (0.42%) EDI
11 4 (0.34%) Elastic Stack
12 3 (0.25%) JSON
12 3 (0.25%) Kafka
13 2 (0.17%) 802.1X
14 1 (0.085%) SAP CAF
14 1 (0.085%) XSL
Miscellaneous
1 60 (5.08%) Onboarding
2 56 (4.74%) Driving Licence
3 33 (2.79%) Video Conferencing
4 31 (2.62%) Self-Motivation
5 26 (2.20%) Analytical Mindset
6 22 (1.86%) Client/Server
7 20 (1.69%) Management Information System
8 12 (1.02%) NHS
9 11 (0.93%) Hybrid Cloud
10 9 (0.76%) Fixed Income
11 8 (0.68%) Data Structures
11 8 (0.68%) Enterprise Software
12 7 (0.59%) CMDB
12 7 (0.59%) Housing Association
12 7 (0.59%) Low-Code
13 6 (0.51%) Manufacturing Execution System
13 6 (0.51%) Operational Technology
14 5 (0.42%) Blog
14 5 (0.42%) Legacy Systems
14 5 (0.42%) Renewable Energy
Operating Systems
1 371 (31.39%) Windows
2 115 (9.73%) Windows Server
3 80 (6.77%) Windows 10
4 43 (3.64%) Linux
5 38 (3.21%) Android
6 17 (1.44%) Windows Server 2019
7 12 (1.02%) Apple iOS
8 11 (0.93%) Mac OS
9 4 (0.34%) Unix
10 1 (0.085%) Windows Server 2012
Processes & Methodologies
1 301 (25.47%) Problem-Solving
2 187 (15.82%) ITIL
3 172 (14.55%) Continuous Improvement
4 157 (13.28%) Customer Service
5 138 (11.68%) ERP
6 113 (9.56%) ITSM
7 92 (7.78%) Service Management
8 74 (6.26%) Business Intelligence
9 70 (5.92%) Process Improvement
10 61 (5.16%) Incident Management
11 55 (4.65%) Change Management
12 53 (4.48%) CRM
12 53 (4.48%) Service Delivery
13 44 (3.72%) Cybersecurity
14 37 (3.13%) Data Management
14 37 (3.13%) Project Delivery
14 37 (3.13%) Root Cause Analysis
15 36 (3.05%) Stakeholder Engagement
16 35 (2.96%) Data Analysis
16 35 (2.96%) User Acceptance Testing
Programming Languages
1 245 (20.73%) SQL
2 38 (3.21%) PowerShell
3 31 (2.62%) C#
4 27 (2.28%) JavaScript
5 12 (1.02%) PL/SQL
6 11 (0.93%) Python
6 11 (0.93%) T-SQL
7 9 (0.76%) C++
8 8 (0.68%) PHP
9 5 (0.42%) VB.NET
10 4 (0.34%) Delphi
10 4 (0.34%) Pascal
11 3 (0.25%) VBA
12 2 (0.17%) Java
12 2 (0.17%) Tcl
12 2 (0.17%) VB
Qualifications
1 97 (8.21%) Degree
2 42 (3.55%) Security Cleared
3 40 (3.38%) A+ Certification
4 32 (2.71%) Microsoft Certification
5 23 (1.95%) SC Cleared
6 13 (1.10%) Microsoft Certified Professional
7 10 (0.85%) ITIL Foundation Certificate
8 8 (0.68%) Computer Science Degree
9 7 (0.59%) CCNA
9 7 (0.59%) Cisco Certification
10 6 (0.51%) MBCS
11 5 (0.42%) HNC
12 4 (0.34%) DV Cleared
12 4 (0.34%) ITIL Certification
12 4 (0.34%) Network+ Certification
13 3 (0.25%) Azure Certification
14 2 (0.17%) BPSS Clearance
14 2 (0.17%) Oracle Certification
15 1 (0.085%) MCSA
15 1 (0.085%) MCSE
Quality Assurance & Compliance
1 46 (3.89%) SLA
2 21 (1.78%) ISO/IEC 27001
3 18 (1.52%) Cyber Essentials
4 16 (1.35%) Data Quality
5 7 (0.59%) Cyber Essentials PLUS
5 7 (0.59%) QA
6 5 (0.42%) GDPR
7 4 (0.34%) Accessibility
8 3 (0.25%) Actionable Recommendations
9 2 (0.17%) PCI DSS
10 1 (0.085%) DICOM
10 1 (0.085%) PMO
System Software
1 229 (19.37%) Active Directory
2 20 (1.69%) Hyper-V
3 16 (1.35%) VMware Infrastructure
4 6 (0.51%) Firmware
4 6 (0.51%) Virtual Desktop
5 5 (0.42%) XenApp
6 3 (0.25%) BitLocker
6 3 (0.25%) Docker
6 3 (0.25%) Microsoft Virtual Server
6 3 (0.25%) Virtual Servers
7 1 (0.085%) vSphere
Systems Management
1 72 (6.09%) Microsoft Intune
2 19 (1.61%) SCCM
3 7 (0.59%) Single Sign-On
4 6 (0.51%) Kibana
5 2 (0.17%) Grafana
5 2 (0.17%) Jamf Pro
6 1 (0.085%) Autotask
6 1 (0.085%) Cisco CUCM
6 1 (0.085%) Failover Clustering
6 1 (0.085%) FortiGate
6 1 (0.085%) Microsoft Clustering
6 1 (0.085%) Terraform
Vendors
1 411 (34.77%) Microsoft
2 58 (4.91%) ServiceNow
3 31 (2.62%) Oracle
4 25 (2.12%) iManage
5 22 (1.86%) VMware
6 20 (1.69%) Apple
6 20 (1.69%) Cisco
7 18 (1.52%) Citrix
8 17 (1.44%) Starlink
9 14 (1.18%) Epicor
9 14 (1.18%) SAP
10 13 (1.10%) Salesforce
11 12 (1.02%) Aderant
11 12 (1.02%) IBM
11 12 (1.02%) Sage
12 11 (0.93%) IFS
12 11 (0.93%) Intapp
12 11 (0.93%) Polycom
12 11 (0.93%) SolarWinds
13 10 (0.85%) Meraki