Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 7 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 Jun 2026
Same period 2025 Same period 2024
Rank 154 148 185
Rank change year-on-year -6 +37 +63
Permanent jobs requiring a Support Analyst 1,102 928 1,363
As % of all permanent jobs in England 1.33% 2.35% 1.50%
As % of the Job Titles category 1.42% 2.62% 1.58%
Number of salaries quoted 883 789 1,099
10th Percentile £26,000 £24,952 £24,308
25th Percentile £30,000 £27,750 £27,500
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £42,000 £46,750 £47,500
90th Percentile £47,500 £57,500 £57,500
UK median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% +2.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 77,585 35,393 86,269
% of permanent jobs with a recognized job title 93.90% 89.77% 94.74%
Number of salaries quoted 53,718 20,425 64,349
10th Percentile £30,000 £29,250 £28,500
25th Percentile £40,000 £40,000 £38,125
Median annual salary (50th Percentile) £56,000 £57,500 £52,500
Median % change year-on-year -2.61% +9.52% -12.86%
75th Percentile £75,000 £77,500 £71,000
90th Percentile £96,250 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 7 June 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 7 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +57 309 £32,500 -7.14% 38
North of England -4 210 £35,000 +22.81% 26
London -36 208 £41,000 -13.68% 18
Midlands -23 156 £35,000 +16.67% 12
South West -5 137 £32,500 +8.33% 9
Yorkshire -21 113 £34,000 +19.30% 11
North West +10 96 £37,000 +12.98% 14
West Midlands -13 90 £35,000 +12.90% 5
East of England -30 82 £30,000 +1.69% 7
East Midlands -16 66 £34,250 +16.10% 7
North East -59 1 £43,500 +26.09% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 7 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 383 (34.75%) Microsoft
2 337 (30.58%) Windows
3 313 (28.40%) Microsoft 365
4 243 (22.05%) Problem-Solving
5 215 (19.51%) Active Directory
6 213 (19.33%) SQL
7 176 (15.97%) ITIL
8 166 (15.06%) Azure
9 143 (12.98%) Customer Service
10 139 (12.61%) Continuous Improvement
11 129 (11.71%) ERP
12 115 (10.44%) Microsoft Office
13 113 (10.25%) ITSM
14 103 (9.35%) Degree
15 92 (8.35%) Windows Server
16 88 (7.99%) Entra ID
16 88 (7.99%) Windows 10
17 83 (7.53%) Service Management
18 80 (7.26%) Process Improvement
19 75 (6.81%) SQL Server
20 74 (6.72%) Change Management
20 74 (6.72%) SharePoint
21 73 (6.62%) Power Platform
22 69 (6.26%) Microsoft Exchange
23 63 (5.72%) Business Intelligence
24 59 (5.35%) SLA
25 58 (5.26%) Microsoft Intune
26 57 (5.17%) JIRA
27 54 (4.90%) Microsoft Excel
28 53 (4.81%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 74 (6.72%) SharePoint
2 69 (6.26%) Microsoft Exchange
3 22 (2.00%) IIS
4 11 (1.00%) Skype for Business
5 10 (0.91%) Confluence
6 5 (0.45%) CMS
7 3 (0.27%) SAS
8 2 (0.18%) Tomcat
Applications
1 115 (10.44%) Microsoft Office
2 54 (4.90%) Microsoft Excel
3 22 (2.00%) Microsoft PowerPoint
4 3 (0.27%) Photoshop
Business Applications
1 23 (2.09%) Dynamics CRM
2 17 (1.54%) NEC Housing
3 13 (1.18%) Dynamics AX
3 13 (1.18%) Unit4 Business World
4 11 (1.00%) Visualfiles
5 10 (0.91%) Elite 3E
6 8 (0.73%) Endur
6 8 (0.73%) Magento
7 7 (0.64%) Dynamics NAV
7 7 (0.64%) Shopify
8 6 (0.54%) Oracle Retail
9 5 (0.45%) NetSuite
9 5 (0.45%) Oracle Financials
9 5 (0.45%) SAP Business One
10 4 (0.36%) Dynamics GP
10 4 (0.36%) Exchequer
10 4 (0.36%) JDE OneWorld
10 4 (0.36%) Primavera
10 4 (0.36%) SAP HR
10 4 (0.36%) SAP Payroll
Cloud Services
1 313 (28.40%) Microsoft 365
2 166 (15.06%) Azure
3 88 (7.99%) Entra ID
4 73 (6.62%) Power Platform
5 49 (4.45%) Dynamics 365
6 40 (3.63%) SaaS
7 37 (3.36%) OneDrive
8 23 (2.09%) Power Automate
9 20 (1.81%) AWS
10 17 (1.54%) PowerApps
11 12 (1.09%) Google Workspace
11 12 (1.09%) Microsoft Copilot
11 12 (1.09%) PaaS
12 11 (1.00%) IaaS
13 10 (0.91%) ClickUp
14 8 (0.73%) Boomi
14 8 (0.73%) dbt
14 8 (0.73%) iPaaS
14 8 (0.73%) Workato
15 7 (0.64%) Azure DevOps
Communications & Networking
1 53 (4.81%) DNS
2 48 (4.36%) DHCP
3 43 (3.90%) VPN
4 39 (3.54%) Firewall
5 32 (2.90%) TCP/IP
6 26 (2.36%) WAN
7 25 (2.27%) VoIP
8 20 (1.81%) Unified Communications
9 19 (1.72%) Broadband
10 18 (1.63%) Wi-Fi
11 15 (1.36%) 4G
11 15 (1.36%) LAN
12 13 (1.18%) VLAN
13 11 (1.00%) Skype
13 11 (1.00%) WebEx
14 8 (0.73%) WinSCP
14 8 (0.73%) Wireless
15 7 (0.64%) Network Security
16 6 (0.54%) Structured Cabling
17 5 (0.45%) SD-WAN
Database & Business Intelligence
1 75 (6.81%) SQL Server
2 50 (4.54%) Power BI
3 20 (1.81%) Relational Database
4 19 (1.72%) Crystal Reports
5 15 (1.36%) SQL Server Integration Services
6 13 (1.18%) SQL Server Reporting Services
7 10 (0.91%) Metabase
8 8 (0.73%) Data Warehouse
8 8 (0.73%) PostgreSQL
9 7 (0.64%) BusinessObjects
9 7 (0.64%) Oracle Reports
9 7 (0.64%) Power Query
10 4 (0.36%) Db2
10 4 (0.36%) MySQL
11 3 (0.27%) Azure SQL Database
12 1 (0.091%) SQL Server Analysis Services
Development Applications
1 57 (5.17%) JIRA
2 10 (0.91%) Visual Studio
3 8 (0.73%) Git
4 4 (0.36%) LabVIEW
5 3 (0.27%) Eclipse
6 2 (0.18%) Rational Rhapsody
7 1 (0.091%) SQL Server Management Studio (SSMS)
General
1 300 (27.22%) Social Skills
2 165 (14.97%) Finance
3 116 (10.53%) Analytical Skills
4 83 (7.53%) Manufacturing
5 76 (6.90%) Law
6 67 (6.08%) Legal
7 53 (4.81%) Retail
8 45 (4.08%) Documentation Skills
8 45 (4.08%) Organisational Skills
9 30 (2.72%) Telecoms
10 19 (1.72%) Banking
11 17 (1.54%) Advertising
12 11 (1.00%) Local Government
13 9 (0.82%) Back Office
13 9 (0.82%) Marketing
14 8 (0.73%) Automotive
14 8 (0.73%) International Banking
15 7 (0.64%) Inclusion and Diversity
15 7 (0.64%) Public Sector
15 7 (0.64%) Social Housing
Libraries, Frameworks & Software Standards
1 26 (2.36%) .NET
2 18 (1.63%) Web Services
3 16 (1.45%) Middleware
4 12 (1.09%) XML
5 11 (1.00%) CSS
5 11 (1.00%) HTML
6 10 (0.91%) REST
7 7 (0.64%) SOAP
8 5 (0.45%) .NET Framework
8 5 (0.45%) EDI
9 4 (0.36%) Elastic Stack
9 4 (0.36%) JSON
10 3 (0.27%) FIX Protocol
10 3 (0.27%) Kafka
11 2 (0.18%) 802.1X
12 1 (0.091%) SAP CAF
Miscellaneous
1 64 (5.81%) Onboarding
2 48 (4.36%) Driving Licence
3 40 (3.63%) Video Conferencing
4 25 (2.27%) Management Information System
5 22 (2.00%) Analytical Mindset
6 21 (1.91%) Client/Server
7 15 (1.36%) Self-Motivation
8 14 (1.27%) NHS
9 12 (1.09%) Renewable Energy
10 10 (0.91%) Low-Code
11 9 (0.82%) EPoS
12 8 (0.73%) Housing Association
12 8 (0.73%) Hybrid Cloud
13 6 (0.54%) IoT
14 5 (0.45%) Data Protection Act
14 5 (0.45%) Enterprise Software
14 5 (0.45%) Legacy Systems
14 5 (0.45%) Manufacturing Execution System
14 5 (0.45%) Operational Technology
15 4 (0.36%) Legacy Applications
Operating Systems
1 337 (30.58%) Windows
2 92 (8.35%) Windows Server
3 88 (7.99%) Windows 10
4 37 (3.36%) Android
5 23 (2.09%) Linux
6 15 (1.36%) Windows Server 2019
7 11 (1.00%) Apple iOS
8 9 (0.82%) Mac OS
9 1 (0.091%) Solaris
9 1 (0.091%) Ubuntu
9 1 (0.091%) Unix
9 1 (0.091%) Windows Server 2012
9 1 (0.091%) Windows Server 2016
Processes & Methodologies
1 243 (22.05%) Problem-Solving
2 176 (15.97%) ITIL
3 143 (12.98%) Customer Service
4 139 (12.61%) Continuous Improvement
5 129 (11.71%) ERP
6 113 (10.25%) ITSM
7 83 (7.53%) Service Management
8 80 (7.26%) Process Improvement
9 74 (6.72%) Change Management
10 63 (5.72%) Business Intelligence
11 46 (4.17%) CRM
12 45 (4.08%) Incident Management
13 40 (3.63%) Service Delivery
14 39 (3.54%) Cybersecurity
15 35 (3.18%) Data Analysis
16 32 (2.90%) Computer Science
16 32 (2.90%) Data Management
17 29 (2.63%) Document Management
17 29 (2.63%) Workflow
18 28 (2.54%) Migration
Programming Languages
1 213 (19.33%) SQL
2 34 (3.09%) PowerShell
3 25 (2.27%) C#
4 19 (1.72%) JavaScript
5 18 (1.63%) T-SQL
6 13 (1.18%) Python
7 11 (1.00%) VB.NET
8 8 (0.73%) PL/SQL
9 7 (0.64%) PHP
10 4 (0.36%) Delphi
10 4 (0.36%) Pascal
11 3 (0.27%) VBA
12 2 (0.18%) Java
12 2 (0.18%) Tcl
13 1 (0.091%) R
Qualifications
1 103 (9.35%) Degree
2 48 (4.36%) A+ Certification
3 46 (4.17%) Security Cleared
4 36 (3.27%) Microsoft Certification
5 25 (2.27%) SC Cleared
6 18 (1.63%) Microsoft Certified Professional
7 9 (0.82%) HNC
8 8 (0.73%) DV Cleared
9 6 (0.54%) Computer Science Degree
9 6 (0.54%) MBCS
10 5 (0.45%) MCSA
11 4 (0.36%) DBS Check
12 3 (0.27%) Azure Certification
12 3 (0.27%) BPSS Clearance
12 3 (0.27%) CCNA
12 3 (0.27%) Cisco Certification
12 3 (0.27%) ITIL Certification
12 3 (0.27%) ITIL Foundation Certificate
13 2 (0.18%) MCSE
13 2 (0.18%) Oracle Certification
Quality Assurance & Compliance
1 59 (5.35%) SLA
2 20 (1.81%) ISO/IEC 27001
3 16 (1.45%) Cyber Essentials
4 15 (1.36%) Data Quality
5 7 (0.64%) Cyber Essentials PLUS
6 6 (0.54%) QA
7 5 (0.45%) GDPR
8 4 (0.36%) Accessibility
8 4 (0.36%) Actionable Recommendations
9 2 (0.18%) PCI DSS
10 1 (0.091%) DICOM
10 1 (0.091%) PMO
System Software
1 215 (19.51%) Active Directory
2 15 (1.36%) Hyper-V
2 15 (1.36%) VMware Infrastructure
3 6 (0.54%) Virtual Desktop
4 5 (0.45%) XenApp
5 3 (0.27%) BitLocker
5 3 (0.27%) Docker
5 3 (0.27%) Firmware
5 3 (0.27%) Microsoft Virtual Server
5 3 (0.27%) Virtual Servers
6 1 (0.091%) vSphere
Systems Management
1 58 (5.26%) Microsoft Intune
2 27 (2.45%) SCCM
3 7 (0.64%) Single Sign-On
4 4 (0.36%) Kibana
5 2 (0.18%) Jamf Pro
6 1 (0.091%) Autotask
6 1 (0.091%) FortiGate
6 1 (0.091%) Terraform
Vendors
1 383 (34.75%) Microsoft
2 46 (4.17%) ServiceNow
3 28 (2.54%) Oracle
4 24 (2.18%) VMware
5 23 (2.09%) iManage
6 22 (2.00%) SAP
7 15 (1.36%) Google
7 15 (1.36%) Starlink
8 14 (1.27%) Citrix
9 13 (1.18%) Apple
10 11 (1.00%) Cisco
10 11 (1.00%) HubSpot
11 10 (0.91%) ConnectWise
11 10 (0.91%) IBM
11 10 (0.91%) IFS
11 10 (0.91%) Intapp
11 10 (0.91%) Northgate
12 9 (0.82%) Aderant
12 9 (0.82%) SolarWinds
13 7 (0.64%) Polycom