Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 20 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Feb 2026
Same period 2025 Same period 2024
Rank 125 206 157
Rank change year-on-year +81 -49 +94
Permanent jobs requiring a Support Analyst 1,040 686 1,296
As % of all permanent jobs in England 1.72% 1.56% 1.95%
As % of the Job Titles category 1.88% 1.71% 2.06%
Number of salaries quoted 804 435 1,125
10th Percentile £26,000 £26,250 £24,750
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,500 £40,000 £36,500
Median % change year-on-year -16.25% +9.59% +8.96%
75th Percentile £40,250 £53,750 £47,500
90th Percentile £53,750 £69,900 £57,500
UK median annual salary £33,875 £40,000 £37,500
% change year-on-year -15.31% +6.67% +11.94%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 55,232 40,206 62,874
% of permanent jobs with a recognized job title 91.33% 91.33% 94.66%
Number of salaries quoted 35,738 21,398 50,239
10th Percentile £29,250 £33,000 £28,829
25th Percentile £37,973 £45,000 £39,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -11.29%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 20 February 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 20 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +74 265 £33,000 -5.71% 50
London 0 265 £41,000 -18.00% 36
North of England +46 165 £32,000 -4.12% 18
Midlands +62 162 £30,000 -7.69% 27
South West +57 114 £32,500 +3.17% 14
West Midlands +53 93 £35,000 +5.26% 13
Yorkshire +23 92 £27,750 -23.97% 10
East Midlands +29 69 £27,000 -10.00% 13
East of England +50 67 £28,000 -17.04% 14
North West +1 60 £35,000 +16.67% 8
North East -2 13 £41,500 +18.57%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 20 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 379 (36.44%) Microsoft
2 345 (33.17%) Windows
3 338 (32.50%) Problem-Solving
4 269 (25.87%) Microsoft 365
5 257 (24.71%) Customer Service
6 239 (22.98%) SQL
7 226 (21.73%) Active Directory
8 219 (21.06%) ITIL
9 175 (16.83%) Azure
10 148 (14.23%) Microsoft Office
11 138 (13.27%) Degree
12 118 (11.35%) ERP
13 111 (10.67%) ITSM
14 110 (10.58%) Continuous Improvement
15 108 (10.38%) Entra ID
16 98 (9.42%) Microsoft Intune
17 89 (8.56%) Windows Server
18 86 (8.27%) Microsoft Excel
19 85 (8.17%) Windows 10
20 80 (7.69%) Change Management
20 80 (7.69%) JIRA
21 79 (7.60%) Power Platform
22 73 (7.02%) Microsoft Exchange
22 73 (7.02%) Process Improvement
22 73 (7.02%) SharePoint
23 71 (6.83%) DNS
24 69 (6.63%) Service Management
24 69 (6.63%) SQL Server
25 67 (6.44%) SLA
26 65 (6.25%) DHCP

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 73 (7.02%) Microsoft Exchange
1 73 (7.02%) SharePoint
2 22 (2.12%) Confluence
3 10 (0.96%) Skype for Business
4 8 (0.77%) IIS
5 2 (0.19%) CMS
6 1 (0.096%) Appian
6 1 (0.096%) Moodle
6 1 (0.096%) Tomcat
6 1 (0.096%) Umbraco
Applications
1 148 (14.23%) Microsoft Office
2 86 (8.27%) Microsoft Excel
3 41 (3.94%) Microsoft PowerPoint
4 14 (1.35%) Spreadsheet
5 4 (0.38%) MS Visio
6 1 (0.096%) Acrobat
6 1 (0.096%) AutoCAD
6 1 (0.096%) Photoshop
Business Applications
1 20 (1.92%) Dynamics CRM
2 17 (1.63%) Endur
3 15 (1.44%) NEC Housing
4 14 (1.35%) NetSuite
5 12 (1.15%) Dynamics AX
6 11 (1.06%) Visualfiles
7 9 (0.87%) Magento
7 9 (0.87%) Shopify
8 8 (0.77%) Dynamics NAV
9 7 (0.67%) SAP S/4HANA
10 6 (0.58%) SAP HR
10 6 (0.58%) SAP Payroll
10 6 (0.58%) Unit4 Business World
11 5 (0.48%) Fidessa
12 3 (0.29%) Elite 3E
12 3 (0.29%) SAP Business ByDesign
13 2 (0.19%) Dynamics GP
14 1 (0.096%) IBM Planning Analytics
14 1 (0.096%) Oracle General Ledger
14 1 (0.096%) Oracle Payables
Cloud Services
1 269 (25.87%) Microsoft 365
2 175 (16.83%) Azure
3 108 (10.38%) Entra ID
4 79 (7.60%) Power Platform
5 45 (4.33%) SaaS
6 40 (3.85%) Dynamics 365
7 29 (2.79%) OneDrive
8 23 (2.21%) Power Automate
9 20 (1.92%) AWS
10 14 (1.35%) PowerApps
11 12 (1.15%) Google Workspace
12 9 (0.87%) dbt
13 6 (0.58%) Boomi
13 6 (0.58%) iPaaS
13 6 (0.58%) Workato
14 5 (0.48%) Azure DevOps
14 5 (0.48%) Azure Monitor
14 5 (0.48%) OCI
15 4 (0.38%) BigCommerce
16 3 (0.29%) Oracle Service Cloud
Communications & Networking
1 71 (6.83%) DNS
2 65 (6.25%) DHCP
2 65 (6.25%) Firewall
3 52 (5.00%) VPN
4 43 (4.13%) TCP/IP
5 27 (2.60%) Remote Desktop
6 21 (2.02%) Wireless
7 20 (1.92%) LAN
8 18 (1.73%) WAN
9 15 (1.44%) WebEx
9 15 (1.44%) Wi-Fi
10 13 (1.25%) VoIP
11 12 (1.15%) Broadband
11 12 (1.15%) Unified Communications
11 12 (1.15%) WinSCP
12 11 (1.06%) Internet
13 10 (0.96%) Skype
14 9 (0.87%) VLAN
15 8 (0.77%) SD-WAN
16 7 (0.67%) MPLS
Database & Business Intelligence
1 69 (6.63%) SQL Server
2 59 (5.67%) Power BI
3 25 (2.40%) Relational Database
4 15 (1.44%) Oracle Reports
5 12 (1.15%) Metabase
5 12 (1.15%) SQL Server Reporting Services
6 11 (1.06%) SQL Server Integration Services
7 9 (0.87%) Data Warehouse
8 8 (0.77%) MySQL
9 5 (0.48%) PostgreSQL
10 3 (0.29%) Azure SQL Database
11 2 (0.19%) DB2
12 1 (0.096%) Oracle Database
Development Applications
1 80 (7.69%) JIRA
2 18 (1.73%) Git
3 12 (1.15%) Visual Studio
4 7 (0.67%) Bitbucket
5 4 (0.38%) LabVIEW
6 2 (0.19%) Rational Rhapsody
General
1 472 (45.38%) Social Skills
2 171 (16.44%) Analytical Skills
3 163 (15.67%) Finance
4 95 (9.13%) Law
5 64 (6.15%) Manufacturing
5 64 (6.15%) Organisational Skills
6 59 (5.67%) Retail
7 56 (5.38%) Legal
8 52 (5.00%) Telecoms
9 32 (3.08%) Advertising
10 23 (2.21%) Marketing
11 18 (1.73%) Documentation Skills
12 15 (1.44%) Back Office
13 14 (1.35%) Automotive
14 13 (1.25%) Banking
15 7 (0.67%) Front Office
16 5 (0.48%) Agriculture
16 5 (0.48%) Publishing
17 4 (0.38%) Aviation
17 4 (0.38%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 16 (1.54%) .NET
2 14 (1.35%) Middleware
3 11 (1.06%) HTML
4 10 (0.96%) CSS
5 8 (0.77%) FIX Protocol
5 8 (0.77%) REST
5 8 (0.77%) SOAP
5 8 (0.77%) Web Services
6 4 (0.38%) Lightning Web Components
6 4 (0.38%) Oracle Fusion
6 4 (0.38%) React
6 4 (0.38%) Software Packaging
7 3 (0.29%) EDI
8 2 (0.19%) JSON
8 2 (0.19%) LDAP
8 2 (0.19%) XML
9 1 (0.096%) Elastic Stack
9 1 (0.096%) jQuery
9 1 (0.096%) MFC
9 1 (0.096%) SAP CAF
Miscellaneous
1 105 (10.10%) Onboarding
2 77 (7.40%) Driving Licence
3 53 (5.10%) Management Information System
4 44 (4.23%) Video Conferencing
5 32 (3.08%) Enterprise Software
6 22 (2.12%) NHS
7 21 (2.02%) Self-Motivation
8 15 (1.44%) Renewable Energy
9 13 (1.25%) Analytical Mindset
10 11 (1.06%) Low-Code
11 9 (0.87%) EPoS
12 8 (0.77%) Client/Server
12 8 (0.77%) Data Centre
12 8 (0.77%) Mobile App
13 7 (0.67%) IoT
13 7 (0.67%) iPhone
14 6 (0.58%) Reference Data
15 5 (0.48%) Data Protection Act
16 4 (0.38%) FMCG
16 4 (0.38%) iPad
Operating Systems
1 345 (33.17%) Windows
2 89 (8.56%) Windows Server
3 85 (8.17%) Windows 10
4 39 (3.75%) Linux
5 38 (3.65%) Mac OS
6 34 (3.27%) Apple iOS
7 33 (3.17%) Android
8 14 (1.35%) Windows Server 2019
9 12 (1.15%) Unix
10 6 (0.58%) Mac OS X
11 5 (0.48%) Windows Server 2016
12 4 (0.38%) Solaris
13 2 (0.19%) Ubuntu
13 2 (0.19%) Windows Server 2012
14 1 (0.096%) AIX
14 1 (0.096%) Windows 7
14 1 (0.096%) Windows Server 2003
14 1 (0.096%) Windows Server 2008
Processes & Methodologies
1 338 (32.50%) Problem-Solving
2 257 (24.71%) Customer Service
3 219 (21.06%) ITIL
4 118 (11.35%) ERP
5 111 (10.67%) ITSM
6 110 (10.58%) Continuous Improvement
7 80 (7.69%) Change Management
8 73 (7.02%) Process Improvement
9 69 (6.63%) Service Management
10 62 (5.96%) Business Intelligence
11 52 (5.00%) CRM
12 45 (4.33%) Cybersecurity
13 44 (4.23%) Mentoring
14 41 (3.94%) Computer Science
15 38 (3.65%) Asset Management
15 38 (3.65%) User Experience
16 37 (3.56%) Data Management
17 36 (3.46%) Data Analysis
17 36 (3.46%) Root Cause Analysis
18 35 (3.37%) Incident Management
Programming Languages
1 239 (22.98%) SQL
2 36 (3.46%) PowerShell
3 33 (3.17%) T-SQL
4 29 (2.79%) C#
5 28 (2.69%) Python
6 11 (1.06%) VB.NET
7 8 (0.77%) Java
8 7 (0.67%) JavaScript
9 5 (0.48%) Data Analysis Expressions
9 5 (0.48%) Kusto Query Language
9 5 (0.48%) VBA
10 4 (0.38%) VB
11 3 (0.29%) Apex Code
11 3 (0.29%) Bash
11 3 (0.29%) Delphi
11 3 (0.29%) Pascal
11 3 (0.29%) PHP
12 2 (0.19%) PL/SQL
12 2 (0.19%) Shell Script
13 1 (0.096%) Bicep
Qualifications
1 138 (13.27%) Degree
2 42 (4.04%) Security Cleared
3 31 (2.98%) A+ Certification
3 31 (2.98%) Microsoft Certification
4 28 (2.69%) SC Cleared
5 19 (1.83%) Computer Science Degree
6 17 (1.63%) Microsoft Certified Professional
7 14 (1.35%) ITIL Foundation Certificate
8 10 (0.96%) ITIL Certification
9 9 (0.87%) DBS Check
10 7 (0.67%) CCNA
10 7 (0.67%) Cisco Certification
10 7 (0.67%) Network+ Certification
11 5 (0.48%) HNC
11 5 (0.48%) MCSA
12 4 (0.38%) BPSS Clearance
12 4 (0.38%) DV Cleared
12 4 (0.38%) Master's Degree
12 4 (0.38%) MCSE
13 3 (0.29%) CTC Cleared
Quality Assurance & Compliance
1 67 (6.44%) SLA
2 20 (1.92%) QA
3 13 (1.25%) ISO/IEC 27001
4 8 (0.77%) Cyber Essentials
5 5 (0.48%) Data Quality
6 4 (0.38%) Accessibility
6 4 (0.38%) Actionable Recommendations
6 4 (0.38%) GDPR
7 3 (0.29%) Cyber Essentials PLUS
8 1 (0.096%) PCI DSS
System Software
1 226 (21.73%) Active Directory
2 26 (2.50%) VMware Infrastructure
3 14 (1.35%) Hyper-V
4 8 (0.77%) Virtual Desktop
5 5 (0.48%) Virtual Machines
6 2 (0.19%) BitLocker
7 1 (0.096%) vSphere
7 1 (0.096%) XenApp
Systems Management
1 98 (9.42%) Microsoft Intune
2 17 (1.63%) SCCM
3 9 (0.87%) Grafana
4 7 (0.67%) Control-M
4 7 (0.67%) Kubernetes
4 7 (0.67%) Prometheus
5 4 (0.38%) Jamf Pro
6 2 (0.19%) Autotask
6 2 (0.19%) WSUS
7 1 (0.096%) AirWatch
7 1 (0.096%) EMC NetWorker
7 1 (0.096%) SCOM
7 1 (0.096%) Symantec Endpoint Protection
7 1 (0.096%) Terraform
Vendors
1 379 (36.44%) Microsoft
2 34 (3.27%) ServiceNow
3 30 (2.88%) VMware
4 23 (2.21%) Oracle
4 23 (2.21%) SAP
5 19 (1.83%) Cisco
6 16 (1.54%) Salesforce
7 14 (1.35%) CheckPoint
7 14 (1.35%) Palo Alto
8 12 (1.15%) Google
9 11 (1.06%) Apple
9 11 (1.06%) ConnectWise
9 11 (1.06%) HubSpot
9 11 (1.06%) Northgate
9 11 (1.06%) Polycom
10 10 (0.96%) Meraki
11 9 (0.87%) Sage
12 8 (0.77%) Epicor
12 8 (0.77%) MuleSoft
12 8 (0.77%) WooCommerce