Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £34,750 per year, according to job vacancies posted during the 6 months leading to 16 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Sep 2026
Same period 2025 Same period 2024
Rank 153 125 202
Rank change year-on-year -28 +77 -24
Permanent jobs requiring a Support Analyst 1,261 1,099 953
As % of all permanent jobs in England 1.25% 2.55% 1.39%
As % of the Job Titles category 1.34% 2.82% 1.46%
Number of salaries quoted 1,066 937 615
10th Percentile £26,500 £25,875 £25,000
25th Percentile £29,250 £28,000 £29,000
Median annual salary (50th Percentile) £34,750 £33,500 £35,000
Median % change year-on-year +3.73% -4.29% -
75th Percentile £43,750 £42,500 £45,000
90th Percentile £50,989 £55,000 £67,500
UK median annual salary £34,000 £33,500 £35,000
% change year-on-year +1.49% -4.29% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 94,011 39,021 65,407
% of permanent jobs with a recognized job title 93.41% 90.42% 95.19%
Number of salaries quoted 66,359 23,411 39,739
10th Percentile £30,000 £28,300 £30,000
25th Percentile £40,500 £36,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £93,750
UK median annual salary £59,000 £55,000 £55,000
% change year-on-year +7.27% - -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 16 September 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 16 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +13 311 £32,500 - 45
North of England +10 275 £32,500 +6.56% 51
London -60 232 £44,615 -0.86% 75
Midlands -37 165 £35,000 +14.75% 16
North West +63 154 £34,000 +3.82% 34
South West -53 140 £32,500 -3.70% 6
East of England -9 138 £30,000 +1.69% 14
Yorkshire -12 111 £31,000 +9.73% 15
East Midlands -26 99 £35,000 +18.64% 12
West Midlands -57 66 £37,500 +13.64% 4
North East -72 10 £30,000 -4.76% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 16 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 462 (36.64%) Microsoft
2 396 (31.40%) Problem-Solving
3 390 (30.93%) Windows
4 382 (30.29%) Microsoft 365
5 260 (20.62%) Active Directory
6 236 (18.72%) SQL
7 235 (18.64%) Customer Service
8 215 (17.05%) ITIL
9 184 (14.59%) Continuous Improvement
10 171 (13.56%) Azure
11 137 (10.86%) ITSM
12 135 (10.71%) ERP
13 117 (9.28%) Microsoft Office
14 116 (9.20%) Service Management
15 115 (9.12%) Entra ID
16 114 (9.04%) Windows Server
17 113 (8.96%) SharePoint
18 89 (7.06%) Microsoft Intune
19 82 (6.50%) Degree
20 79 (6.26%) Microsoft Exchange
21 75 (5.95%) Service Delivery
22 72 (5.71%) SaaS
22 72 (5.71%) ServiceNow
22 72 (5.71%) Windows 10
23 71 (5.63%) DNS
24 68 (5.39%) Power Platform
25 66 (5.23%) Microsoft Excel
26 64 (5.08%) Business Intelligence
26 64 (5.08%) DHCP
26 64 (5.08%) SQL Server

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 113 (8.96%) SharePoint
2 79 (6.26%) Microsoft Exchange
3 25 (1.98%) IIS
4 14 (1.11%) Confluence
5 12 (0.95%) Skype for Business
6 3 (0.24%) SAS
6 3 (0.24%) Tomcat
7 1 (0.079%) Blackberry Enterprise Server
7 1 (0.079%) Exchange Server 2013
7 1 (0.079%) Office Communications Server
Applications
1 117 (9.28%) Microsoft Office
2 66 (5.23%) Microsoft Excel
3 22 (1.74%) Microsoft PowerPoint
4 3 (0.24%) Photoshop
5 1 (0.079%) Revit
5 1 (0.079%) Siemens NX
5 1 (0.079%) Windchill
Business Applications
1 17 (1.35%) iTrent
2 15 (1.19%) Dynamics CRM
2 15 (1.19%) NetSuite
3 14 (1.11%) Oracle Retail
4 13 (1.03%) Visualfiles
5 8 (0.63%) Oracle EBS
5 8 (0.63%) Oracle Financials
6 7 (0.56%) Dynamics AX
6 7 (0.56%) Fidessa
6 7 (0.56%) Infor M3
7 6 (0.48%) NEC Housing
8 5 (0.40%) Elite 3E
8 5 (0.40%) SAP Business One
8 5 (0.40%) Unit4 Business World
9 4 (0.32%) JDE OneWorld
9 4 (0.32%) Oracle Applications
9 4 (0.32%) Oracle EBS R12
9 4 (0.32%) Oracle Procure-to-Pay
9 4 (0.32%) Oracle Receivables
9 4 (0.32%) Payment Gateway
Cloud Services
1 382 (30.29%) Microsoft 365
2 171 (13.56%) Azure
3 115 (9.12%) Entra ID
4 72 (5.71%) SaaS
5 68 (5.39%) Power Platform
6 62 (4.92%) Dynamics 365
7 48 (3.81%) OneDrive
8 21 (1.67%) PowerApps
9 18 (1.43%) Power Automate
10 16 (1.27%) Google Workspace
11 14 (1.11%) Microsoft Copilot
12 10 (0.79%) Azure DevOps
13 9 (0.71%) AWS
13 9 (0.71%) Mimecast
14 6 (0.48%) IaaS
14 6 (0.48%) PaaS
14 6 (0.48%) Slack
15 5 (0.40%) GCP
16 4 (0.32%) OCI
17 3 (0.24%) NetDocuments
Communications & Networking
1 71 (5.63%) DNS
2 64 (5.08%) DHCP
3 60 (4.76%) TCP/IP
4 52 (4.12%) WAN
5 50 (3.97%) Firewall
6 49 (3.89%) VPN
7 37 (2.93%) LAN
8 36 (2.85%) Wi-Fi
9 25 (1.98%) Unified Communications
10 20 (1.59%) VLAN
10 20 (1.59%) VoIP
11 13 (1.03%) SD-WAN
11 13 (1.03%) WebEx
12 12 (0.95%) Skype
13 11 (0.87%) Broadband
14 10 (0.79%) 4G
14 10 (0.79%) Wireless
15 9 (0.71%) FIX Connectivity
16 7 (0.56%) Network Security
17 6 (0.48%) Structured Cabling
Database & Business Intelligence
1 64 (5.08%) SQL Server
2 46 (3.65%) Power BI
3 25 (1.98%) Crystal Reports
4 8 (0.63%) Relational Database
5 6 (0.48%) SQL Server Integration Services
5 6 (0.48%) SQL Server Reporting Services
6 5 (0.40%) BusinessObjects
6 5 (0.40%) MySQL
6 5 (0.40%) Power Query
7 4 (0.32%) Oracle Database
7 4 (0.32%) Oracle Reports
8 2 (0.16%) Data Warehouse
8 2 (0.16%) Qlik Sense
8 2 (0.16%) Tableau
9 1 (0.079%) PostgreSQL
9 1 (0.079%) SQL Server Analysis Services
Development Applications
1 48 (3.81%) JIRA
2 4 (0.32%) Eclipse
2 4 (0.32%) Oracle Forms
2 4 (0.32%) Toad
3 2 (0.16%) Git
General
1 434 (34.42%) Social Skills
2 173 (13.72%) Finance
3 156 (12.37%) Analytical Skills
4 79 (6.26%) Manufacturing
5 73 (5.79%) Law
5 73 (5.79%) Organisational Skills
6 72 (5.71%) Legal
7 63 (5.00%) Retail
8 39 (3.09%) Documentation Skills
9 35 (2.78%) Banking
10 19 (1.51%) Advertising
11 13 (1.03%) Automotive
12 11 (0.87%) Front Office
12 11 (0.87%) Local Government
12 11 (0.87%) Public Sector
13 10 (0.79%) Legal Technology
14 9 (0.71%) Inclusion and Diversity
14 9 (0.71%) Investment Banking
15 7 (0.56%) Pharmaceutical
15 7 (0.56%) Telecoms
Libraries, Frameworks & Software Standards
1 30 (2.38%) XML
2 21 (1.67%) HTML
3 20 (1.59%) FIX Protocol
4 19 (1.51%) Web Services
5 18 (1.43%) .NET
5 18 (1.43%) CSS
6 15 (1.19%) REST
7 12 (0.95%) .NET Framework
7 12 (0.95%) SOAP
8 9 (0.71%) JSON
9 6 (0.48%) EDI
10 4 (0.32%) Oracle Fusion
10 4 (0.32%) WSDL
10 4 (0.32%) XSD
10 4 (0.32%) XSLT
11 3 (0.24%) Elastic Stack
11 3 (0.24%) Kafka
11 3 (0.24%) Middleware
12 2 (0.16%) 802.1X
13 1 (0.079%) XSL
Miscellaneous
1 70 (5.55%) Onboarding
2 56 (4.44%) Driving Licence
3 33 (2.62%) Video Conferencing
4 31 (2.46%) Self-Motivation
5 27 (2.14%) Management Information System
6 20 (1.59%) Analytical Mindset
6 20 (1.59%) Client/Server
7 12 (0.95%) Enterprise Software
7 12 (0.95%) FMCG
8 11 (0.87%) iPhone
9 9 (0.71%) CMDB
9 9 (0.71%) Fixed Income
9 9 (0.71%) Hybrid Cloud
9 9 (0.71%) iPad
10 8 (0.63%) Data Structures
11 6 (0.48%) Equities
11 6 (0.48%) Hedge funds
11 6 (0.48%) Linux Command Line
11 6 (0.48%) NHS
11 6 (0.48%) Operational Technology
Operating Systems
1 390 (30.93%) Windows
2 114 (9.04%) Windows Server
3 72 (5.71%) Windows 10
4 50 (3.97%) Linux
5 22 (1.74%) Android
6 19 (1.51%) Apple iOS
7 16 (1.27%) Unix
7 16 (1.27%) Windows Server 2019
8 13 (1.03%) Mac OS
9 6 (0.48%) CentOS
9 6 (0.48%) Rocky
9 6 (0.48%) Ubuntu
10 5 (0.40%) Solaris
11 4 (0.32%) Windows Server 2016
Processes & Methodologies
1 396 (31.40%) Problem-Solving
2 235 (18.64%) Customer Service
3 215 (17.05%) ITIL
4 184 (14.59%) Continuous Improvement
5 137 (10.86%) ITSM
6 135 (10.71%) ERP
7 116 (9.20%) Service Management
8 75 (5.95%) Service Delivery
9 64 (5.08%) Business Intelligence
10 63 (5.00%) Incident Management
10 63 (5.00%) Process Improvement
11 54 (4.28%) Change Management
11 54 (4.28%) CRM
11 54 (4.28%) Project Delivery
12 51 (4.04%) Cybersecurity
13 48 (3.81%) Stakeholder Management
14 47 (3.73%) Collaborative Working
15 41 (3.25%) User Acceptance Testing
16 38 (3.01%) Customer Experience
16 38 (3.01%) Root Cause Analysis
Programming Languages
1 236 (18.72%) SQL
2 63 (5.00%) PowerShell
3 32 (2.54%) JavaScript
4 26 (2.06%) C#
5 19 (1.51%) Python
6 11 (0.87%) Bash
7 10 (0.79%) Java
8 9 (0.71%) C++
8 9 (0.71%) Ruby
9 8 (0.63%) PL/SQL
10 6 (0.48%) T-SQL
11 5 (0.40%) Perl
12 4 (0.32%) PHP
12 4 (0.32%) VB
12 4 (0.32%) XPath
13 3 (0.24%) VBA
14 2 (0.16%) Google Apps Script
14 2 (0.16%) Tcl
15 1 (0.079%) R
15 1 (0.079%) VB.NET
Qualifications
1 82 (6.50%) Degree
2 58 (4.60%) A+ Certification
3 37 (2.93%) Security Cleared
4 36 (2.85%) Microsoft Certification
5 19 (1.51%) SC Cleared
6 14 (1.11%) Network+ Certification
7 12 (0.95%) Computer Science Degree
8 10 (0.79%) ITIL Certification
9 9 (0.71%) BPSS Clearance
10 8 (0.63%) ITIL Foundation Certificate
10 8 (0.63%) Microsoft Certified Professional
11 7 (0.56%) CCNA
11 7 (0.56%) Cisco Certification
11 7 (0.56%) DBS Check
12 6 (0.48%) MBCS
13 4 (0.32%) MCSA
13 4 (0.32%) MCSE
14 3 (0.24%) Azure Certification
15 1 (0.079%) DV Cleared
Quality Assurance & Compliance
1 45 (3.57%) SLA
2 23 (1.82%) ISO/IEC 27001
3 14 (1.11%) Data Quality
4 13 (1.03%) Cyber Essentials
5 9 (0.71%) QA
6 8 (0.63%) GDPR
7 4 (0.32%) Accessibility
8 2 (0.16%) PCI DSS
9 1 (0.079%) Cyber Essentials PLUS
9 1 (0.079%) DICOM
9 1 (0.079%) PMO
System Software
1 260 (20.62%) Active Directory
2 28 (2.22%) Hyper-V
3 22 (1.74%) VMware Infrastructure
4 7 (0.56%) Firmware
4 7 (0.56%) Virtual Desktop
5 3 (0.24%) Microsoft Virtual Server
5 3 (0.24%) Virtual Servers
6 2 (0.16%) vSphere
6 2 (0.16%) XenApp
Systems Management
1 89 (7.06%) Microsoft Intune
2 11 (0.87%) SCCM
3 7 (0.56%) Jamf Pro
4 6 (0.48%) Kibana
5 2 (0.16%) Grafana
5 2 (0.16%) Single Sign-On
5 2 (0.16%) Systems Management Server (SMS)
6 1 (0.079%) Autotask
6 1 (0.079%) Cisco CUCM
6 1 (0.079%) Failover Clustering
6 1 (0.079%) FortiGate
6 1 (0.079%) Microsoft Clustering
Vendors
1 462 (36.64%) Microsoft
2 72 (5.71%) ServiceNow
3 55 (4.36%) Oracle
4 37 (2.93%) SAP
5 32 (2.54%) VMware
6 26 (2.06%) Cisco
7 20 (1.59%) Citrix
7 20 (1.59%) iManage
8 16 (1.27%) Apple
8 16 (1.27%) Google
9 15 (1.19%) Sage
9 15 (1.19%) Salesforce
10 13 (1.03%) Epicor
10 13 (1.03%) IFS
11 12 (0.95%) IBM
11 12 (0.95%) Meraki
12 11 (0.87%) Polycom
13 10 (0.79%) Dell
13 10 (0.79%) IBM Sterling
13 10 (0.79%) Starlink