Period
to 24 May 2019

The median annual salary for a Support Analyst was £31,500 in advertised job vacancies in England during the 6 months to 24 May 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > England
6 months to
24 May 2019
Same period 2018 Same period 2017
Rank 123 142 117
Rank change year-on-year +19 -25 -27
Permanent jobs requiring a Support Analyst 3,712 3,860 4,308
As % of all permanent IT jobs advertised in England 2.76% 2.39% 2.70%
As % of the Job Titles category 2.88% 2.48% 2.80%
Number of salaries quoted 3,205 3,412 3,756
England median annual salary £31,500 £32,500 £31,500
Median salary % change year-on-year -3.08% +3.17% -3.08%
10th Percentile £21,000 £21,000 £21,250
90th Percentile £55,000 £53,750 £50,000
UK median annual salary £31,000 £32,000 £31,000
% change year-on-year -3.13% +3.23% -4.62%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 129,094 155,624 154,044
% of permanent IT jobs with a recognized job title 96.02% 96.41% 96.53%
Number of salaries quoted 103,452 127,425 128,458
England median annual salary £52,000 £50,000 £47,500
Median salary % change year-on-year +4.00% +5.26% -
10th Percentile £28,500 £27,500 £27,500
90th Percentile £85,000 £81,250 £77,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Support Analyst in England over the 6 months to 24 May 2019.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 24 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +34 1,597 £37,500 - 127
South East +3 730 £30,000 - 67
North of England +51 584 £25,000 -9.09% 64
Yorkshire +52 338 £22,500 -18.18% 21
Midlands -23 327 £27,500 - 45
East of England +81 277 £30,000 +4.35% 22
West Midlands -33 215 £27,500 - 25
South West +10 210 £32,125 +30.46% 22
North West -9 184 £27,750 +0.91% 34
East Midlands +2 112 £26,500 +1.92% 20
North East +52 62 £31,068 +24.27% 9
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 May 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 1,594 (42.94%) Windows
2 1,238 (33.35%) SQL
3 1,182 (31.84%) Microsoft
4 1,092 (29.42%) Active Directory
5 904 (24.35%) ITIL
6 845 (22.76%) Finance
7 661 (17.81%) Office 365
8 645 (17.38%) Microsoft Office
9 621 (16.73%) Problem-Solving
10 595 (16.03%) Windows Server
11 507 (13.66%) SQL Server
12 479 (12.90%) Windows 7
13 468 (12.61%) Windows 10
14 431 (11.61%) VMware
15 395 (10.64%) Linux
16 377 (10.16%) Analytical Skills
17 349 (9.40%) SLA
18 332 (8.94%) Oracle
19 331 (8.92%) Firewall
20 324 (8.73%) Degree
21 292 (7.87%) Citrix
22 288 (7.76%) SharePoint
23 284 (7.65%) Cisco
24 283 (7.62%) Unix
25 276 (7.44%) Microsoft Azure
26 270 (7.27%) Microsoft Certification
27 256 (6.90%) VMware Infrastructure
28 230 (6.20%) .NET
29 226 (6.09%) Windows Server 2012
30 225 (6.06%) MS Exchange

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 288 (7.76%) SharePoint
2 225 (6.06%) MS Exchange
3 113 (3.04%) IIS
4 72 (1.94%) Skype for Business
5 39 (1.05%) BizTalk Server
6 38 (1.02%) Exchange Server 2010
7 34 (0.92%) IBM Notes
8 33 (0.89%) Tomcat
9 32 (0.86%) CMS
9 32 (0.86%) WebSphere
10 30 (0.81%) Confluence
11 21 (0.57%) JBoss
12 15 (0.40%) Apache
12 15 (0.40%) Exchange Server 2013
12 15 (0.40%) SharePoint 2013
13 12 (0.32%) SharePoint 2010
13 12 (0.32%) WordPress
14 10 (0.27%) Elasticsearch
14 10 (0.27%) WebLogic
15 9 (0.24%) Oracle SOA Suite
Applications
1 645 (17.38%) Microsoft Office
2 171 (4.61%) Microsoft Excel
3 51 (1.37%) Microsoft PowerPoint
4 37 (1.00%) MS Visio
5 13 (0.35%) Microsoft Project
6 6 (0.16%) SPSS
7 5 (0.13%) AutoCAD
8 2 (0.054%) Adobe Creative Suite
9 1 (0.027%) Acrobat
9 1 (0.027%) CATIA
9 1 (0.027%) Chatbot
9 1 (0.027%) CINEMA 4D
9 1 (0.027%) InCopy
9 1 (0.027%) InDesign
9 1 (0.027%) Photoshop
9 1 (0.027%) Revit
9 1 (0.027%) SOLIDWORKS
9 1 (0.027%) S-PLUS
9 1 (0.027%) Spreadsheet
Business Applications
1 68 (1.83%) Dynamics CRM
2 54 (1.45%) Dynamics AX
3 53 (1.43%) Oracle EBS
4 42 (1.13%) Oracle EBS R12
5 32 (0.86%) Salesforce.com CRM
6 25 (0.67%) Oracle 11i
7 24 (0.65%) SAP SD
7 24 (0.65%) thinkFolio
8 23 (0.62%) SAP FI
9 22 (0.59%) Oracle Payroll
10 21 (0.57%) SAP CO
10 21 (0.57%) SAP FI/CO
11 20 (0.54%) Oracle General Ledger
12 18 (0.48%) NetSuite
12 18 (0.48%) Oracle Financials
12 18 (0.48%) SAP MM
13 14 (0.38%) Dynamics NAV
13 14 (0.38%) Oracle Assets
13 14 (0.38%) SAP HR
13 14 (0.38%) SAP Payroll
Cloud Services
1 661 (17.81%) Office 365
2 276 (7.44%) Microsoft Azure
3 110 (2.96%) Amazon AWS
4 88 (2.37%) SaaS
5 40 (1.08%) Power Platform
6 33 (0.89%) Dynamics 365
7 30 (0.81%) Azure Active Directory
8 23 (0.62%) G Suite
9 20 (0.54%) IaaS
10 13 (0.35%) Adobe Creative Cloud
10 13 (0.35%) Akamai
11 10 (0.27%) Adobe Analytics
11 10 (0.27%) GitHub
11 10 (0.27%) Google Cloud Platform
11 10 (0.27%) Mimecast
12 9 (0.24%) Cloud Computing
13 8 (0.22%) Amazon CloudWatch
13 8 (0.22%) AWS CloudFormation
13 8 (0.22%) OneDrive
13 8 (0.22%) PowerApps
Communications & Networking
1 331 (8.92%) Firewall
2 216 (5.82%) TCP/IP
3 215 (5.79%) LAN
4 204 (5.50%) DNS
5 194 (5.23%) VoIP
6 186 (5.01%) DHCP
6 186 (5.01%) WAN
7 157 (4.23%) Wireless
8 140 (3.77%) VPN
9 99 (2.67%) 3G
10 97 (2.61%) ADSL
11 96 (2.59%) Broadband
12 74 (1.99%) Internet
13 71 (1.91%) SAN
13 71 (1.91%) Skype
14 42 (1.13%) Network Security
14 42 (1.13%) VLAN
15 38 (1.02%) IP Telephony
16 37 (1.00%) NAS
17 27 (0.73%) HTTPS
Database & Business Intelligence
1 507 (13.66%) SQL Server
2 105 (2.83%) SQL Server Integration Services
3 104 (2.80%) SQL Server Reporting Services
4 97 (2.61%) Relational Database
5 61 (1.64%) RDBMS
6 49 (1.32%) Data Warehouse
7 42 (1.13%) MySQL
8 39 (1.05%) SQL Server 2008
9 37 (1.00%) Oracle Database
10 31 (0.84%) Power BI
10 31 (0.84%) SQL Server 2012
11 29 (0.78%) SQL Server 2016
12 25 (0.67%) BusinessObjects
13 24 (0.65%) DB2
13 24 (0.65%) SQL Server Analysis Services
14 22 (0.59%) Crystal Reports
15 20 (0.54%) NoSQL
16 14 (0.38%) QlikView
17 13 (0.35%) Oracle Smart View
18 12 (0.32%) KDB
Development Applications
1 78 (2.10%) JIRA
2 27 (0.73%) Eclipse
3 23 (0.62%) Git (software)
4 22 (0.59%) Visual Studio
5 21 (0.57%) Subversion
6 17 (0.46%) Visual Studio Team System
7 15 (0.40%) Oracle Forms
8 13 (0.35%) FrontPage
9 12 (0.32%) Team Foundation Server
10 9 (0.24%) Hudson
10 9 (0.24%) WinDbg
11 8 (0.22%) Jenkins
12 6 (0.16%) GitLab
13 5 (0.13%) Bitbucket
14 4 (0.11%) Maven
14 4 (0.11%) SQL Server Management Studio (SSMS)
15 3 (0.081%) Artifactory
15 3 (0.081%) Atlassian Bamboo
15 3 (0.081%) ClearQuest
15 3 (0.081%) SoapUI
General
1 845 (22.76%) Finance
2 198 (5.33%) Banking
3 143 (3.85%) Retail
4 131 (3.53%) Front Office
5 121 (3.26%) Law
6 104 (2.80%) Legal
7 101 (2.72%) Back Office
8 99 (2.67%) Marketing
9 95 (2.56%) Manufacturing
10 44 (1.19%) Advertising
10 44 (1.19%) Telecoms
11 31 (0.84%) Investment Banking
12 23 (0.62%) Financial Institution
13 21 (0.57%) Billing
14 19 (0.51%) Local Government
15 18 (0.48%) Pharmaceutical
16 15 (0.40%) Automotive
17 11 (0.30%) French Language
18 10 (0.27%) German Language
19 9 (0.24%) Games
Libraries, Frameworks & Software Standards
1 230 (6.20%) .NET
2 158 (4.26%) HTML
3 150 (4.04%) XML
4 87 (2.34%) Web Services
5 75 (2.02%) FIX Protocol
6 65 (1.75%) CSS
7 52 (1.40%) ASP.NET
8 41 (1.10%) JSON
9 32 (0.86%) SOAP
10 27 (0.73%) Middleware
10 27 (0.73%) WebSphere MQ
11 25 (0.67%) Ajax
11 25 (0.67%) jQuery
12 24 (0.65%) .NET Framework
13 20 (0.54%) EDI
14 19 (0.51%) Servlets
15 18 (0.48%) Software Packaging
15 18 (0.48%) Spring
15 18 (0.48%) XSLT
16 17 (0.46%) JMS
Miscellaneous
1 377 (10.16%) Analytical Skills
2 185 (4.98%) Self-Motivation
3 139 (3.74%) Data Centre
4 100 (2.69%) Management Information System
5 90 (2.42%) Fintech
6 87 (2.34%) Video Conferencing
7 74 (1.99%) Equities
8 58 (1.56%) iPhone
9 57 (1.54%) Enterprise Software
10 55 (1.48%) iPad
11 51 (1.37%) Foreign Exchange (FX)
11 51 (1.37%) Smartphone
12 48 (1.29%) Blackberry
12 48 (1.29%) Driving Licence
12 48 (1.29%) EPoS
13 38 (1.02%) Fixed Income
14 36 (0.97%) Derivative
15 31 (0.84%) Hedge funds
16 29 (0.78%) Data Structures
17 28 (0.75%) Reinsurance
Operating Systems
1 1,594 (42.94%) Windows
2 595 (16.03%) Windows Server
3 479 (12.90%) Windows 7
4 468 (12.61%) Windows 10
5 395 (10.64%) Linux
6 283 (7.62%) Unix
7 226 (6.09%) Windows Server 2012
8 197 (5.31%) Windows Server 2008
9 119 (3.21%) Apple iOS
10 111 (2.99%) Android
11 93 (2.51%) Windows 8
12 77 (2.07%) Red Hat Enterprise Linux
13 60 (1.62%) Mac OS
14 45 (1.21%) Windows Server 2003
15 43 (1.16%) Mac OS X
16 38 (1.02%) CentOS
17 26 (0.70%) Windows XP
18 17 (0.46%) AIX
19 16 (0.43%) Solaris
20 15 (0.40%) zOS
Processes & Methodologies
1 904 (24.35%) ITIL
2 621 (16.73%) Problem-Solving
3 222 (5.98%) CRM
4 186 (5.01%) ERP
5 177 (4.77%) Incident Management
6 160 (4.31%) Service Management
7 148 (3.99%) Problem Management
8 147 (3.96%) Agile Software Development
9 136 (3.66%) Change Management
10 134 (3.61%) Root Cause Analysis
11 124 (3.34%) Business Intelligence
11 124 (3.34%) Computer Science
12 115 (3.10%) Service Delivery
13 114 (3.07%) Continuous Improvement
14 110 (2.96%) Supplier Management
15 100 (2.69%) Project Management
16 98 (2.64%) Asset Management
17 96 (2.59%) ITSM
18 92 (2.48%) Time Management
19 88 (2.37%) Process Improvement
Programming Languages
1 1,238 (33.35%) SQL
2 220 (5.93%) PowerShell
3 201 (5.41%) Java
4 167 (4.50%) C#
5 122 (3.29%) T-SQL
6 114 (3.07%) JavaScript
7 93 (2.51%) Python
8 89 (2.40%) PL/SQL
9 67 (1.80%) Perl
10 62 (1.67%) Bash Shell
11 57 (1.54%) Shell Script
12 48 (1.29%) C
13 42 (1.13%) VB.NET
14 40 (1.08%) C++
15 31 (0.84%) VB
16 28 (0.75%) VBA
17 21 (0.57%) PHP
17 21 (0.57%) Ruby
18 19 (0.51%) VBScript
19 13 (0.35%) COBOL
Qualifications
1 324 (8.73%) Degree
2 270 (7.27%) Microsoft Certification
3 212 (5.71%) Cisco Certification
4 199 (5.36%) CCNA
5 165 (4.45%) MCSE
6 100 (2.69%) VMware Certified Professional (VCP)
7 93 (2.51%) MCITP
8 74 (1.99%) Security Cleared
9 71 (1.91%) CCNP
10 69 (1.86%) MCP
11 65 (1.75%) Computer Science Degree
12 61 (1.64%) MCSA
13 58 (1.56%) ITIL Certification
14 47 (1.27%) A+ Certification
15 46 (1.24%) ITIL Foundation Certificate
16 34 (0.92%) SC Cleared
17 19 (0.51%) CCENT
18 13 (0.35%) MCTS
19 11 (0.30%) PRINCE2 Certification
20 10 (0.27%) MCDST
Quality Assurance & Compliance
1 349 (9.40%) SLA
2 72 (1.94%) ISO/IEC 27001
3 68 (1.83%) QA
4 64 (1.72%) ISO 9001
5 19 (0.51%) PMO
6 17 (0.46%) Data Quality
7 16 (0.43%) PCI DSS
8 10 (0.27%) GDPR
9 9 (0.24%) ISO/IEC 20000
10 5 (0.13%) Cyber Essentials
11 2 (0.054%) HL7
11 2 (0.054%) ISO 15022
11 2 (0.054%) ISO 20022
11 2 (0.054%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 2 (0.054%) Sarbanes-Oxley
12 1 (0.027%) BS7666
12 1 (0.027%) ISO 22301
12 1 (0.027%) P3O
System Software
1 1,092 (29.42%) Active Directory
2 256 (6.90%) VMware Infrastructure
3 139 (3.74%) Hyper-V
4 44 (1.19%) Docker
5 32 (0.86%) XenApp
6 30 (0.81%) Virtual Servers
7 29 (0.78%) vSphere
8 28 (0.75%) VMware ESXi
9 20 (0.54%) Firmware
10 16 (0.43%) Terminal Services
10 16 (0.43%) Virtual Desktop
11 14 (0.38%) XenDesktop
12 13 (0.35%) Microsoft App-V
13 11 (0.30%) VMware Workstation
14 9 (0.24%) Microsoft Virtual Server
15 7 (0.19%) Virtual Machines
16 6 (0.16%) Forefront TMG
17 3 (0.081%) Citrix Hypervisor
17 3 (0.081%) Terminal Server
18 2 (0.054%) Oracle RAC
Systems Management
1 163 (4.39%) SCCM
2 44 (1.19%) WSUS
3 33 (0.89%) Control-M
4 27 (0.73%) Puppet
5 24 (0.65%) Kubernetes
6 21 (0.57%) Perfmon
7 16 (0.43%) AirWatch
7 16 (0.43%) Opscode Chef
8 15 (0.40%) Jamf Pro
9 14 (0.38%) Backup Exec
10 12 (0.32%) Symantec Endpoint Protection
11 11 (0.30%) Ansible
12 10 (0.27%) vCenter Server
12 10 (0.27%) WebSphere Cast Iron
13 9 (0.24%) Terraform
14 8 (0.22%) Tivoli Storage Manager
15 7 (0.19%) Microsoft Intune
16 6 (0.16%) Microsoft Clustering
17 4 (0.11%) Cisco CUCM
17 4 (0.11%) Microsoft Data Protection Manager
Vendors
1 1,182 (31.84%) Microsoft
2 431 (11.61%) VMware
3 332 (8.94%) Oracle
4 292 (7.87%) Citrix
5 284 (7.65%) Cisco
6 146 (3.93%) Apple
7 123 (3.31%) Meraki
8 113 (3.04%) Salesforce.com
9 111 (2.99%) ServiceNow
10 106 (2.86%) Polycom
11 105 (2.83%) SAP
12 99 (2.67%) Aruba
13 96 (2.59%) Red Hat
14 65 (1.75%) HP
15 62 (1.67%) Bloomberg
16 48 (1.29%) Reuters
17 44 (1.19%) Adobe
18 34 (0.92%) Lotus
19 33 (0.89%) Tableau
20 31 (0.84%) Avaya