Support Analyst Job Trends in England

Support Analyst
UK > England

The median Support Analyst salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 23 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Feb 2026
Same period 2025 Same period 2024
Rank 127 197 156
Rank change year-on-year +70 -41 +90
Permanent jobs requiring a Support Analyst 1,039 676 1,297
As % of all permanent jobs in England 1.71% 1.56% 1.94%
As % of the Job Titles category 1.87% 1.71% 2.05%
Number of salaries quoted 804 433 1,124
10th Percentile £26,000 £26,250 £24,750
25th Percentile £28,500 £31,250 £28,000
Median annual salary (50th Percentile) £33,500 £40,000 £36,500
Median % change year-on-year -16.25% +9.59% +8.96%
75th Percentile £40,250 £53,750 £47,500
90th Percentile £53,750 £69,950 £57,500
UK median annual salary £34,000 £40,000 £37,500
% change year-on-year -15.00% +6.67% +13.08%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 55,600 39,498 63,358
% of permanent jobs with a recognized job title 91.43% 91.23% 94.63%
Number of salaries quoted 35,900 21,132 50,551
10th Percentile £29,250 £32,750 £28,750
25th Percentile £38,000 £45,000 £39,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -10.57%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Support Analyst job vacancy trend in England

Support Analyst
Salary Trend in England

Salary distribution trend for Support Analyst job vacancies in England.

Salary distribution trend for Support Analyst job vacancies in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 23 February 2026.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 23 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +84 268 £33,000 -5.71% 45
London -4 260 £41,111 -17.78% 26
North of England +30 165 £32,000 -5.88% 17
Midlands +64 163 £30,000 -7.69% 26
South West +52 111 £32,500 +3.17% 15
West Midlands +53 93 £35,000 +6.06% 13
Yorkshire +25 93 £27,750 -23.97% 10
East of England +51 70 £28,000 -17.04% 14
East Midlands +23 70 £27,000 -3.57% 12
North West +6 59 £35,221 +17.40% 6
North East -8 13 £41,500 +18.57% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 23 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 374 (36.00%) Microsoft
2 338 (32.53%) Problem-Solving
2 338 (32.53%) Windows
3 266 (25.60%) Microsoft 365
4 254 (24.45%) Customer Service
5 233 (22.43%) SQL
6 224 (21.56%) Active Directory
7 223 (21.46%) ITIL
8 173 (16.65%) Azure
9 145 (13.96%) Microsoft Office
10 140 (13.47%) Degree
11 118 (11.36%) ERP
12 112 (10.78%) ITSM
13 111 (10.68%) Continuous Improvement
14 108 (10.39%) Entra ID
15 97 (9.34%) Microsoft Intune
16 86 (8.28%) Microsoft Excel
17 84 (8.08%) Windows Server
18 83 (7.99%) Windows 10
19 79 (7.60%) JIRA
20 78 (7.51%) Change Management
20 78 (7.51%) Power Platform
21 75 (7.22%) Microsoft Exchange
22 74 (7.12%) Process Improvement
22 74 (7.12%) SharePoint
23 70 (6.74%) DNS
24 68 (6.54%) Service Management
24 68 (6.54%) SQL Server
25 65 (6.26%) SLA
26 64 (6.16%) DHCP

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 75 (7.22%) Microsoft Exchange
2 74 (7.12%) SharePoint
3 19 (1.83%) Confluence
4 10 (0.96%) Skype for Business
5 7 (0.67%) IIS
6 3 (0.29%) CMS
7 1 (0.096%) Appian
7 1 (0.096%) Moodle
7 1 (0.096%) Tomcat
7 1 (0.096%) Umbraco
Applications
1 145 (13.96%) Microsoft Office
2 86 (8.28%) Microsoft Excel
3 41 (3.95%) Microsoft PowerPoint
4 14 (1.35%) Spreadsheet
5 3 (0.29%) MS Visio
6 1 (0.096%) Acrobat
6 1 (0.096%) AutoCAD
6 1 (0.096%) Photoshop
Business Applications
1 21 (2.02%) Dynamics CRM
2 17 (1.64%) Endur
3 15 (1.44%) NEC Housing
4 14 (1.35%) NetSuite
5 12 (1.15%) Dynamics AX
5 12 (1.15%) Visualfiles
6 9 (0.87%) Magento
6 9 (0.87%) Shopify
7 8 (0.77%) Dynamics NAV
8 7 (0.67%) SAP S/4HANA
9 6 (0.58%) SAP HR
9 6 (0.58%) SAP Payroll
9 6 (0.58%) Unit4 Business World
10 5 (0.48%) Fidessa
11 4 (0.38%) Elite 3E
12 3 (0.29%) Dynamics GP
12 3 (0.29%) SAP Business ByDesign
13 1 (0.096%) Oracle Payables
13 1 (0.096%) Sage 200
13 1 (0.096%) SAP EWM
Cloud Services
1 266 (25.60%) Microsoft 365
2 173 (16.65%) Azure
3 108 (10.39%) Entra ID
4 78 (7.51%) Power Platform
5 45 (4.33%) SaaS
6 40 (3.85%) Dynamics 365
7 29 (2.79%) OneDrive
8 23 (2.21%) Power Automate
9 20 (1.92%) AWS
10 14 (1.35%) PowerApps
11 12 (1.15%) Google Workspace
12 9 (0.87%) dbt
13 6 (0.58%) Boomi
13 6 (0.58%) iPaaS
13 6 (0.58%) Workato
14 5 (0.48%) Azure DevOps
14 5 (0.48%) Azure Monitor
14 5 (0.48%) OCI
15 4 (0.38%) BigCommerce
16 3 (0.29%) ClickUp
Communications & Networking
1 70 (6.74%) DNS
2 64 (6.16%) DHCP
3 63 (6.06%) Firewall
4 50 (4.81%) VPN
5 43 (4.14%) TCP/IP
6 27 (2.60%) Remote Desktop
7 19 (1.83%) Wireless
8 16 (1.54%) LAN
9 15 (1.44%) WAN
9 15 (1.44%) WebEx
10 14 (1.35%) Wi-Fi
11 12 (1.15%) Broadband
11 12 (1.15%) Unified Communications
11 12 (1.15%) WinSCP
12 10 (0.96%) Internet
12 10 (0.96%) Skype
12 10 (0.96%) VoIP
13 9 (0.87%) VLAN
14 7 (0.67%) MPLS
14 7 (0.67%) SD-WAN
Database & Business Intelligence
1 68 (6.54%) SQL Server
2 58 (5.58%) Power BI
3 25 (2.41%) Relational Database
4 15 (1.44%) Oracle Reports
5 12 (1.15%) Metabase
5 12 (1.15%) SQL Server Reporting Services
6 11 (1.06%) SQL Server Integration Services
7 9 (0.87%) Data Warehouse
8 5 (0.48%) MySQL
8 5 (0.48%) PostgreSQL
9 3 (0.29%) Azure SQL Database
10 2 (0.19%) DB2
11 1 (0.096%) Oracle Database
Development Applications
1 79 (7.60%) JIRA
2 18 (1.73%) Git
3 12 (1.15%) Visual Studio
4 7 (0.67%) Bitbucket
5 4 (0.38%) LabVIEW
6 2 (0.19%) Rational Rhapsody
General
1 467 (44.95%) Social Skills
2 171 (16.46%) Analytical Skills
3 166 (15.98%) Finance
4 95 (9.14%) Law
5 65 (6.26%) Organisational Skills
6 62 (5.97%) Manufacturing
7 60 (5.77%) Retail
8 58 (5.58%) Legal
9 53 (5.10%) Telecoms
10 32 (3.08%) Advertising
11 22 (2.12%) Marketing
12 19 (1.83%) Documentation Skills
13 15 (1.44%) Back Office
14 14 (1.35%) Automotive
14 14 (1.35%) Banking
15 5 (0.48%) Agriculture
15 5 (0.48%) Front Office
15 5 (0.48%) Publishing
16 4 (0.38%) Aviation
16 4 (0.38%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 16 (1.54%) .NET
2 14 (1.35%) Middleware
3 8 (0.77%) CSS
3 8 (0.77%) FIX Protocol
3 8 (0.77%) HTML
3 8 (0.77%) REST
3 8 (0.77%) SOAP
3 8 (0.77%) Web Services
4 4 (0.38%) Lightning Web Components
4 4 (0.38%) Oracle Fusion
4 4 (0.38%) React
4 4 (0.38%) Software Packaging
5 3 (0.29%) EDI
6 2 (0.19%) JSON
6 2 (0.19%) XML
7 1 (0.096%) Elastic Stack
7 1 (0.096%) jQuery
7 1 (0.096%) LDAP
7 1 (0.096%) MFC
7 1 (0.096%) SAP CAF
Miscellaneous
1 105 (10.11%) Onboarding
2 78 (7.51%) Driving Licence
3 50 (4.81%) Management Information System
4 43 (4.14%) Video Conferencing
5 32 (3.08%) Enterprise Software
6 23 (2.21%) NHS
6 23 (2.21%) Self-Motivation
7 15 (1.44%) Renewable Energy
8 13 (1.25%) Analytical Mindset
9 11 (1.06%) Low-Code
10 8 (0.77%) Client/Server
10 8 (0.77%) EPoS
10 8 (0.77%) Mobile App
11 7 (0.67%) IoT
12 6 (0.58%) Data Centre
12 6 (0.58%) iPhone
12 6 (0.58%) Reference Data
13 5 (0.48%) Data Protection Act
13 5 (0.48%) Housing Association
14 4 (0.38%) Microsoft Licensing
Operating Systems
1 338 (32.53%) Windows
2 84 (8.08%) Windows Server
3 83 (7.99%) Windows 10
4 39 (3.75%) Linux
5 38 (3.66%) Mac OS
6 34 (3.27%) Apple iOS
7 33 (3.18%) Android
8 11 (1.06%) Windows Server 2019
9 10 (0.96%) Unix
10 5 (0.48%) Mac OS X
11 4 (0.38%) Windows Server 2016
12 2 (0.19%) Solaris
12 2 (0.19%) Ubuntu
12 2 (0.19%) Windows Server 2012
13 1 (0.096%) AIX
13 1 (0.096%) Windows 7
13 1 (0.096%) Windows Server 2003
13 1 (0.096%) Windows Server 2008
Processes & Methodologies
1 338 (32.53%) Problem-Solving
2 254 (24.45%) Customer Service
3 223 (21.46%) ITIL
4 118 (11.36%) ERP
5 112 (10.78%) ITSM
6 111 (10.68%) Continuous Improvement
7 78 (7.51%) Change Management
8 74 (7.12%) Process Improvement
9 68 (6.54%) Service Management
10 62 (5.97%) Business Intelligence
11 54 (5.20%) CRM
12 47 (4.52%) Cybersecurity
13 44 (4.23%) Mentoring
14 42 (4.04%) Computer Science
15 38 (3.66%) User Experience
16 37 (3.56%) Data Analysis
16 37 (3.56%) Data Management
17 36 (3.46%) Incident Management
18 34 (3.27%) Asset Management
19 33 (3.18%) Root Cause Analysis
Programming Languages
1 233 (22.43%) SQL
2 35 (3.37%) PowerShell
3 33 (3.18%) T-SQL
4 27 (2.60%) C#
4 27 (2.60%) Python
5 11 (1.06%) VB.NET
6 8 (0.77%) Java
7 6 (0.58%) JavaScript
8 5 (0.48%) Data Analysis Expressions
8 5 (0.48%) Kusto Query Language
8 5 (0.48%) VBA
9 3 (0.29%) Apex Code
9 3 (0.29%) Bash
9 3 (0.29%) Delphi
9 3 (0.29%) Pascal
9 3 (0.29%) PHP
9 3 (0.29%) VB
10 2 (0.19%) PL/SQL
11 1 (0.096%) R
11 1 (0.096%) VBScript
Qualifications
1 140 (13.47%) Degree
2 42 (4.04%) Security Cleared
3 32 (3.08%) Microsoft Certification
4 31 (2.98%) A+ Certification
5 28 (2.69%) SC Cleared
6 19 (1.83%) Computer Science Degree
7 17 (1.64%) Microsoft Certified Professional
8 15 (1.44%) ITIL Foundation Certificate
9 10 (0.96%) ITIL Certification
10 9 (0.87%) DBS Check
11 7 (0.67%) CCNA
11 7 (0.67%) Cisco Certification
11 7 (0.67%) Network+ Certification
12 6 (0.58%) HNC
13 5 (0.48%) DV Cleared
13 5 (0.48%) MCSA
14 4 (0.38%) BPSS Clearance
14 4 (0.38%) Master's Degree
14 4 (0.38%) MCSE
15 3 (0.29%) Azure Certification
Quality Assurance & Compliance
1 65 (6.26%) SLA
2 18 (1.73%) QA
3 13 (1.25%) ISO/IEC 27001
4 8 (0.77%) Cyber Essentials
5 5 (0.48%) Data Quality
6 4 (0.38%) Accessibility
6 4 (0.38%) Actionable Recommendations
6 4 (0.38%) GDPR
7 3 (0.29%) Cyber Essentials PLUS
8 1 (0.096%) PCI DSS
System Software
1 224 (21.56%) Active Directory
2 26 (2.50%) VMware Infrastructure
3 14 (1.35%) Hyper-V
4 8 (0.77%) Virtual Desktop
5 5 (0.48%) Virtual Machines
6 2 (0.19%) BitLocker
6 2 (0.19%) XenApp
7 1 (0.096%) Docker
7 1 (0.096%) vSphere
Systems Management
1 97 (9.34%) Microsoft Intune
2 16 (1.54%) SCCM
3 9 (0.87%) Grafana
4 7 (0.67%) Control-M
4 7 (0.67%) Kubernetes
4 7 (0.67%) Prometheus
5 4 (0.38%) Jamf Pro
6 2 (0.19%) Autotask
7 1 (0.096%) AirWatch
7 1 (0.096%) EMC NetWorker
7 1 (0.096%) SCOM
7 1 (0.096%) Symantec Endpoint Protection
7 1 (0.096%) Terraform
7 1 (0.096%) WSUS
Vendors
1 374 (36.00%) Microsoft
2 35 (3.37%) ServiceNow
3 30 (2.89%) VMware
4 23 (2.21%) Oracle
4 23 (2.21%) SAP
5 17 (1.64%) Cisco
6 16 (1.54%) Salesforce
7 13 (1.25%) CheckPoint
7 13 (1.25%) Google
7 13 (1.25%) Palo Alto
8 12 (1.15%) Apple
9 11 (1.06%) ConnectWise
9 11 (1.06%) HubSpot
9 11 (1.06%) Northgate
9 11 (1.06%) Polycom
10 9 (0.87%) Sage
11 8 (0.77%) Epicor
11 8 (0.77%) Meraki
11 8 (0.77%) MuleSoft
11 8 (0.77%) WooCommerce