IT Support Jobs in the North West

IT Support
England > North West

The median IT Support salary in the North West is £28,500 per year, according to job vacancies posted during the 6 months leading to 31 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
31 May 2025
Same period 2024 Same period 2023
Rank 172 87 100
Rank change year-on-year -85 +13 +59
Permanent jobs requiring an IT Support 132 267 254
As % of all permanent jobs advertised in the North West 1.68% 2.57% 3.38%
As % of the Job Titles category 1.83% 2.71% 3.78%
Number of salaries quoted 112 256 86
10th Percentile £21,593 £21,500 £20,750
25th Percentile £23,188 £24,000 £22,500
Median annual salary (50th Percentile) £28,500 £28,000 £25,500
Median % change year-on-year +1.79% +9.80% -7.27%
75th Percentile £35,000 £31,750 £33,375
90th Percentile £42,000 £40,000 £47,500
England median annual salary £31,500 £29,000 £31,500
% change year-on-year +8.62% -7.94% +8.62%

All Permanent IT Job Vacancies
North West

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 7,220 9,862 6,724
% of permanent jobs with a recognized job title 92.01% 94.79% 89.43%
Number of salaries quoted 3,851 7,544 3,993
10th Percentile £25,750 £27,500 £30,138
25th Percentile £40,000 £36,500 £40,834
Median annual salary (50th Percentile) £50,055 £50,000 £55,000
Median % change year-on-year +0.11% -9.09% +4.76%
75th Percentile £61,000 £65,000 £70,000
90th Percentile £76,840 £78,750 £81,250
England median annual salary £56,000 £52,500 £60,567
% change year-on-year +6.67% -13.32% +0.95%

IT Support
Job Vacancy Trend in the North West

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for IT Support in the North West

IT Support
Salary Trend in the North West

3-month moving average salary quoted in jobs citing IT Support in the North West.

Salary trend for IT Support in the North West

IT Support
Salary Histogram in the North West

Salary distribution for jobs citing IT Support in the North West over the 6 months to 31 May 2025.

Salary histogram for IT Support in the North West

IT Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the North West region over the 6 months to 31 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +9 60 £31,000 +10.71% 29
Lancashire -75 44 £23,500 -2.08% 16
Merseyside +34 19 £33,500 +19.64% 5
Cheshire -37 7 £27,500 - 6
Cumbria -93 2 £30,000 -6.25% 8
IT Support
England

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 31 May 2025, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring IT Support in the job title.

1 76 (57.58%) Social Skills
2 67 (50.76%) Windows
3 62 (46.97%) Microsoft 365
4 61 (46.21%) Microsoft
5 57 (43.18%) Problem-Solving
6 35 (26.52%) Customer Service
7 27 (20.45%) Windows Server
7 27 (20.45%) EPoS
7 27 (20.45%) Microsoft Office
8 22 (16.67%) Active Directory
8 22 (16.67%) Firewall
9 21 (15.91%) ITIL
10 20 (15.15%) ITSM
10 20 (15.15%) Pharmaceutical
10 20 (15.15%) Time Management
10 20 (15.15%) Azure
10 20 (15.15%) Windows 10
11 18 (13.64%) CRM
12 17 (12.88%) SharePoint
12 17 (12.88%) Customer-Centricity
13 16 (12.12%) SQL
13 16 (12.12%) VMware
14 15 (11.36%) DNS
15 14 (10.61%) Microsoft Exchange
15 14 (10.61%) Microsoft Certification
15 14 (10.61%) Microsoft Intune
16 13 (9.85%) User Experience
16 13 (9.85%) Service Delivery
17 12 (9.09%) Microsoft Excel
17 12 (9.09%) Manufacturing

IT Support Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (12.88%) SharePoint
2 14 (10.61%) Microsoft Exchange
3 6 (4.55%) Apache
3 6 (4.55%) Confluence
Applications
1 27 (20.45%) Microsoft Office
2 12 (9.09%) Microsoft Excel
3 4 (3.03%) Spreadsheet
4 3 (2.27%) Microsoft PowerPoint
Business Applications
1 3 (2.27%) Sage 50
Cloud Services
1 62 (46.97%) Microsoft 365
2 20 (15.15%) Azure
3 8 (6.06%) Microsoft Copilot
3 8 (6.06%) OneDrive
4 4 (3.03%) AWS
4 4 (3.03%) Nutanix
5 3 (2.27%) Entra ID
6 1 (0.76%) IaaS
Communications & Networking
1 22 (16.67%) Firewall
2 15 (11.36%) DNS
3 11 (8.33%) DHCP
4 10 (7.58%) VPN
5 6 (4.55%) LAN
5 6 (4.55%) WAN
6 4 (3.03%) Cisco IOS
6 4 (3.03%) HTTP
6 4 (3.03%) SSH
6 4 (3.03%) VLAN
6 4 (3.03%) Wi-Fi
6 4 (3.03%) Wireless
7 3 (2.27%) VoIP
8 1 (0.76%) IPv4
8 1 (0.76%) IPv6
8 1 (0.76%) PBX
8 1 (0.76%) TCP/IP
Database & Business Intelligence
1 6 (4.55%) MySQL
2 3 (2.27%) SQL Server
Development Applications
1 10 (7.58%) JIRA
2 4 (3.03%) Git
General
1 76 (57.58%) Social Skills
2 20 (15.15%) Pharmaceutical
3 12 (9.09%) Manufacturing
4 10 (7.58%) Retail
5 8 (6.06%) Analytical Skills
5 8 (6.06%) Law
6 7 (5.30%) Automotive
6 7 (5.30%) Finance
6 7 (5.30%) Organisational Skills
7 3 (2.27%) Banking
8 1 (0.76%) Legal
8 1 (0.76%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (3.03%) LDAP
Miscellaneous
1 27 (20.45%) EPoS
2 9 (6.82%) Self-Motivation
3 8 (6.06%) FMCG
3 8 (6.06%) Onboarding
4 7 (5.30%) CCTV
4 7 (5.30%) Driving Licence
5 4 (3.03%) Anti-Spyware
5 4 (3.03%) Life Science
5 4 (3.03%) Public Cloud
6 3 (2.27%) Blackberry
7 1 (0.76%) IVR
7 1 (0.76%) Video Conferencing
Operating Systems
1 67 (50.76%) Windows
2 27 (20.45%) Windows Server
3 20 (15.15%) Windows 10
4 11 (8.33%) Windows Server 2019
5 8 (6.06%) Android
6 5 (3.79%) Linux
7 3 (2.27%) Mac OS
7 3 (2.27%) Windows Server 2012
8 2 (1.52%) Windows 7
Processes & Methodologies
1 57 (43.18%) Problem-Solving
2 35 (26.52%) Customer Service
3 21 (15.91%) ITIL
4 20 (15.15%) ITSM
4 20 (15.15%) Time Management
5 18 (13.64%) CRM
6 17 (12.88%) Customer-Centricity
7 13 (9.85%) Service Delivery
7 13 (9.85%) User Experience
8 11 (8.33%) Continuous Improvement
9 10 (7.58%) Asset Management
9 10 (7.58%) Process Improvement
10 9 (6.82%) Incident Management
11 8 (6.06%) ERP
12 7 (5.30%) Service Management
13 6 (4.55%) Agile
13 6 (4.55%) Artificial Intelligence
13 6 (4.55%) Cybersecurity
13 6 (4.55%) Resource Management
13 6 (4.55%) Root Cause Analysis
Programming Languages
1 16 (12.12%) SQL
2 6 (4.55%) JavaScript
2 6 (4.55%) PHP
3 4 (3.03%) PowerShell
3 4 (3.03%) VB
3 4 (3.03%) VBA
Qualifications
1 14 (10.61%) Microsoft Certification
2 6 (4.55%) Degree
2 6 (4.55%) Network+ Certification
3 5 (3.79%) DBS Check
4 4 (3.03%) A+ Certification
4 4 (3.03%) ITIL Certification
5 3 (2.27%) CCNA
5 3 (2.27%) Cisco Certification
5 3 (2.27%) MCSE
Quality Assurance & Compliance
1 9 (6.82%) SLA
2 3 (2.27%) GDPR
System Software
1 22 (16.67%) Active Directory
2 8 (6.06%) VMware Infrastructure
3 5 (3.79%) VMware ESXi
4 4 (3.03%) Hyper-V
Systems Management
1 14 (10.61%) Microsoft Intune
2 4 (3.03%) Ansible
2 4 (3.03%) Single Sign-On
3 3 (2.27%) Autotask
Vendors
1 61 (46.21%) Microsoft
2 16 (12.12%) VMware
3 11 (8.33%) ServiceNow
4 8 (6.06%) Cisco
4 8 (6.06%) Veeam
5 6 (4.55%) Google
6 4 (3.03%) Logitech
6 4 (3.03%) Okta
6 4 (3.03%) Perforce
7 3 (2.27%) Acronis
7 3 (2.27%) Adobe
7 3 (2.27%) Fortinet
7 3 (2.27%) iManage
7 3 (2.27%) Intapp
7 3 (2.27%) Kaseya
7 3 (2.27%) Meraki
7 3 (2.27%) MobileIron
7 3 (2.27%) Sage
7 3 (2.27%) SonicWALL
7 3 (2.27%) WatchGuard