Period
to 23 February 2018

The median annual salary for an IT Support was £26,500 in advertised job vacancies in the North West during the 6 months to 23 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > North West
6 months to
23 Feb 2018
Same period 2017 Same period 2016
Rank 195 173 158
Rank change year-on-year -22 -15 -2
Permanent jobs requiring an IT Support 192 215 229
As % of all permanent IT jobs advertised in the North West 1.50% 1.73% 1.90%
As % of the Job Titles category 1.55% 1.79% 1.98%
Number of salaries quoted 152 201 219
North West median annual salary £26,500 £24,000 £23,000
Median salary % change year-on-year +10.42% +4.35% -4.17%
10th Percentile £19,275 £19,000 £18,500
90th Percentile £43,625 £37,500 £35,000
England median annual salary £26,500 £26,500 £26,000
% change year-on-year - +1.92% -1.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,383 11,983 11,593
% of permanent IT jobs with a recognized job title 96.83% 96.65% 96.34%
Number of salaries quoted 9,998 10,056 9,682
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +3.90%
10th Percentile £26,250 £25,000 £22,750
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

IT Support
Job Vacancy Trend in the North West

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for IT Support in the North West

IT Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the North West.

Salary trend for IT Support in the North West

IT Support
Salary Histogram in the North West

The salary distribution of IT jobs citing IT Support in the North West over the 6 months to 23 February 2018.

Salary histogram for IT Support in the North West

IT Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the North West region over the 6 months to 23 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +1 101 £26,500 +6.00% 66
Cheshire -57 49 £25,000 +13.64% 24
Lancashire +10 25 £27,500 +10.00% 8
Merseyside +25 15 £25,750 -32.24% 17
Cumbria -14 1 £25,250 -6.48% 3
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 23 February 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring IT Support in the job title.

1 142 (73.96%) Windows
2 106 (55.21%) Active Directory
3 80 (41.67%) Microsoft
4 69 (35.94%) Windows Server
5 63 (32.81%) VMware
6 59 (30.73%) Office 365
7 56 (29.17%) ITIL
8 51 (26.56%) Windows Server 2012
9 47 (24.48%) Hyper-V
10 46 (23.96%) Microsoft Office
11 41 (21.35%) MS Exchange
12 37 (19.27%) Microsoft Certification
13 36 (18.75%) Windows 7
13 36 (18.75%) Windows Server 2008
14 31 (16.15%) MCSE
14 31 (16.15%) MCP
15 30 (15.63%) DNS
15 30 (15.63%) VMware Infrastructure
16 29 (15.10%) Windows 10
16 29 (15.10%) Firewall
17 28 (14.58%) Cisco
18 27 (14.06%) MCSA
19 26 (13.54%) Citrix
19 26 (13.54%) Exchange Server 2010
20 25 (13.02%) SLA
21 24 (12.50%) DHCP
21 24 (12.50%) SQL
22 23 (11.98%) Exchange Server 2013
23 22 (11.46%) LAN
23 22 (11.46%) SCCM

IT Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (21.35%) MS Exchange
2 26 (13.54%) Exchange Server 2010
3 23 (11.98%) Exchange Server 2013
4 20 (10.42%) SharePoint
5 5 (2.60%) Skype for Business
6 4 (2.08%) SharePoint 2013
7 2 (1.04%) IIS
8 1 (0.52%) Apache Spark
8 1 (0.52%) Blackberry Enterprise Server
8 1 (0.52%) CMS
8 1 (0.52%) IBM Notes
8 1 (0.52%) WordPress
Applications
1 46 (23.96%) Microsoft Office
2 4 (2.08%) Microsoft Excel
3 1 (0.52%) AutoCAD
3 1 (0.52%) Microsoft PowerPoint
Business Applications
1 5 (2.60%) Elite 3E
2 4 (2.08%) Carpe Diem
2 4 (2.08%) Dynamics NAV
3 1 (0.52%) Pegasus Opera
3 1 (0.52%) SAP ERP
Cloud Services
1 59 (30.73%) Office 365
2 13 (6.77%) Microsoft Azure
3 5 (2.60%) Amazon AWS
4 4 (2.08%) Cloud Computing
5 2 (1.04%) G Suite
6 1 (0.52%) Basecamp
6 1 (0.52%) GitHub
6 1 (0.52%) IaaS
6 1 (0.52%) Mimecast
6 1 (0.52%) PaaS
6 1 (0.52%) SaaS
6 1 (0.52%) Sage Pay
Communications & Networking
1 30 (15.63%) DNS
2 29 (15.10%) Firewall
3 24 (12.50%) DHCP
4 22 (11.46%) LAN
5 21 (10.94%) TCP/IP
5 21 (10.94%) WAN
6 16 (8.33%) VoIP
7 12 (6.25%) Wi-Fi
8 11 (5.73%) SAN
9 10 (5.21%) VPN
10 7 (3.65%) Wireless
11 5 (2.60%) Skype
11 5 (2.60%) VLAN
12 3 (1.56%) Network Security
13 2 (1.04%) FTP
13 2 (1.04%) IMAP
13 2 (1.04%) Internet
13 2 (1.04%) Intranet
13 2 (1.04%) SMS
13 2 (1.04%) SMTP
Database & Business Intelligence
1 12 (6.25%) SQL Server
2 4 (2.08%) Crystal Reports
3 2 (1.04%) MySQL
3 2 (1.04%) SQL Server Reporting Services
4 1 (0.52%) Big Data
4 1 (0.52%) Hadoop
4 1 (0.52%) MS Access
4 1 (0.52%) SQL Server 2008
4 1 (0.52%) SQL Server 2012
4 1 (0.52%) SQL Server Integration Services
Development Applications
1 4 (2.08%) JIRA
2 1 (0.52%) Bugzilla
2 1 (0.52%) Git (software)
2 1 (0.52%) Jenkins
2 1 (0.52%) TeamCity
General
1 19 (9.90%) Telecoms
2 17 (8.85%) Finance
3 8 (4.17%) Manufacturing
4 5 (2.60%) Legal
4 5 (2.60%) Retail
5 3 (1.56%) Back Office
5 3 (1.56%) Billing
6 2 (1.04%) Dutch Language
6 2 (1.04%) German Language
7 1 (0.52%) Automotive
7 1 (0.52%) Financial Institution
7 1 (0.52%) Law
7 1 (0.52%) Local Government
7 1 (0.52%) Marketing
7 1 (0.52%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 7 (3.65%) Web Services
2 5 (2.60%) CSS
2 5 (2.60%) HTML
3 4 (2.08%) ODBC
4 3 (1.56%) COM
4 3 (1.56%) jQuery
5 2 (1.04%) .NET
5 2 (1.04%) XML
6 1 (0.52%) 802.1X
6 1 (0.52%) AngularJS
6 1 (0.52%) ASP.NET
6 1 (0.52%) EDI
6 1 (0.52%) EDIFACT
6 1 (0.52%) HTML5
6 1 (0.52%) JSON
6 1 (0.52%) Node.js
6 1 (0.52%) XSLT
Miscellaneous
1 15 (7.81%) Fat Client
1 15 (7.81%) Thin Client
2 14 (7.29%) Driving Licence
3 7 (3.65%) iPhone
4 4 (2.08%) iPad
5 3 (1.56%) Analytical Skills
5 3 (1.56%) Computer Science
5 3 (1.56%) Data Centre
5 3 (1.56%) Management Information System
6 2 (1.04%) Hybrid Cloud
6 2 (1.04%) Replication
6 2 (1.04%) Video Conferencing
7 1 (0.52%) Blackberry
7 1 (0.52%) CCTV
7 1 (0.52%) EPoS
7 1 (0.52%) Fintech
7 1 (0.52%) RSA SecurID
7 1 (0.52%) Tandem
7 1 (0.52%) TRADACOMS
7 1 (0.52%) User Experience
Operating Systems
1 142 (73.96%) Windows
2 69 (35.94%) Windows Server
3 51 (26.56%) Windows Server 2012
4 36 (18.75%) Windows 7
4 36 (18.75%) Windows Server 2008
5 29 (15.10%) Windows 10
6 16 (8.33%) Linux
7 14 (7.29%) Windows 8
8 9 (4.69%) Unix
9 8 (4.17%) Android
9 8 (4.17%) Mac OS X
10 4 (2.08%) Red Hat Enterprise Linux
10 4 (2.08%) Windows Server 2003
10 4 (2.08%) Windows XP
11 3 (1.56%) Windows Phone
12 2 (1.04%) Apple iOS
13 1 (0.52%) AIX
13 1 (0.52%) CentOS
13 1 (0.52%) Mac OS
Processes & Methodologies
1 56 (29.17%) ITIL
2 18 (9.38%) Service Management
3 16 (8.33%) Disaster Recovery
4 12 (6.25%) CRM
4 12 (6.25%) Service Delivery
5 11 (5.73%) Mentoring
6 8 (4.17%) Document Management
6 8 (4.17%) IT Strategy
6 8 (4.17%) Stakeholder Management
6 8 (4.17%) Time Management
7 7 (3.65%) ERP
7 7 (3.65%) ITIL V3
7 7 (3.65%) Project Management
8 6 (3.13%) Asset Management
8 6 (3.13%) Patch Management
9 5 (2.60%) Change Management
9 5 (2.60%) Incident Management
9 5 (2.60%) Server Building
10 4 (2.08%) ITSM
10 4 (2.08%) Workflow
Programming Languages
1 24 (12.50%) SQL
2 8 (4.17%) PowerShell
3 5 (2.60%) T-SQL
4 4 (2.08%) JavaScript
5 2 (1.04%) Java
5 2 (1.04%) VBScript
6 1 (0.52%) ActionScript
6 1 (0.52%) ActionScript 2.0
6 1 (0.52%) C#
6 1 (0.52%) C++
6 1 (0.52%) PHP
6 1 (0.52%) VB
6 1 (0.52%) VBA
6 1 (0.52%) VC++
Qualifications
1 37 (19.27%) Microsoft Certification
2 31 (16.15%) MCP
2 31 (16.15%) MCSE
3 27 (14.06%) MCSA
4 20 (10.42%) Degree
5 12 (6.25%) A+ Certification
6 9 (4.69%) CCNA
6 9 (4.69%) CCNP
6 9 (4.69%) Cisco Certification
7 7 (3.65%) MCITP
8 4 (2.08%) Master's Degree
8 4 (2.08%) MCTS
8 4 (2.08%) VMware Certified Professional (VCP)
9 3 (1.56%) Network+ Certification
10 2 (1.04%) MOS
10 2 (1.04%) RHCT
10 2 (1.04%) Security Cleared
11 1 (0.52%) HND
11 1 (0.52%) ITIL Certification
11 1 (0.52%) RHCSA
Quality Assurance & Compliance
1 25 (13.02%) SLA
2 4 (2.08%) PCI DSS
3 1 (0.52%) GDPR
3 1 (0.52%) QA
3 1 (0.52%) Sarbanes-Oxley
System Software
1 106 (55.21%) Active Directory
2 47 (24.48%) Hyper-V
3 30 (15.63%) VMware Infrastructure
4 10 (5.21%) Terminal Services
5 6 (3.13%) vSphere
6 4 (2.08%) Virtual Desktop
6 4 (2.08%) Virtual Machines
6 4 (2.08%) XenApp
7 2 (1.04%) BitLocker
7 2 (1.04%) VMware ESXi
8 1 (0.52%) Docker
8 1 (0.52%) Firmware
8 1 (0.52%) NFS
8 1 (0.52%) Virtual Servers
8 1 (0.52%) VMware Workstation
Systems Management
1 22 (11.46%) SCCM
2 2 (1.04%) WSUS
3 1 (0.52%) Backup Exec
3 1 (0.52%) HockeyApp
3 1 (0.52%) Nagios
3 1 (0.52%) Rancher
3 1 (0.52%) Symantec Endpoint Protection
3 1 (0.52%) Systems Management Server (SMS)
Vendors
1 80 (41.67%) Microsoft
2 63 (32.81%) VMware
3 28 (14.58%) Cisco
4 26 (13.54%) Citrix
5 14 (7.29%) Intel
6 10 (5.21%) Apple
7 6 (3.13%) Dell
8 5 (2.60%) iManage
9 4 (2.08%) EqualLogic
9 4 (2.08%) Red Hat
9 4 (2.08%) Sage
9 4 (2.08%) Veeam
10 2 (1.04%) Avaya
10 2 (1.04%) Capita
10 2 (1.04%) Google
10 2 (1.04%) HP
10 2 (1.04%) Oracle
11 1 (0.52%) Draytek
11 1 (0.52%) Fortinet
11 1 (0.52%) SonicWALL