Period
to 22 November 2017

The median annual salary for an IT Support was £23,250 in advertised job vacancies in the North West during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > North West
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 189 166 158
Rank change year-on-year -23 -8 +21
Permanent jobs requiring an IT Support 209 227 233
As % of all permanent IT jobs advertised in the North West 1.57% 1.81% 1.81%
As % of the Job Titles category 1.63% 1.87% 1.88%
Number of salaries quoted 178 209 200
North West median annual salary £23,250 £22,500 £23,000
Median salary % change year-on-year +3.33% -2.17% -
10th Percentile £18,000 £18,500 £18,000
90th Percentile £35,075 £35,000 £42,000
England median annual salary £26,500 £27,500 £25,500
% change year-on-year -3.64% +7.84% -5.19%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12848 12139 12423
% of permanent IT jobs with a recognized job title 96.64% 97.00% 96.58%
Number of salaries quoted 10290 10208 10309
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,250 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

IT Support
Job Vacancy Trend in the North West

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for IT Support in the North West

IT Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the North West.

Salary trend for IT Support in the North West

IT Support
Salary Histogram in the North West

The salary distribution of IT jobs citing IT Support in the North West over the 6 months to 22 November 2017.

Salary histogram for IT Support in the North West

IT Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the North West region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -11 123 £23,500 -6.00% 18
Cheshire -53 42 £22,250 +1.14% 9
Lancashire +20 29 £22,500 -10.00% 4
Merseyside +12 13 £26,000 +18.18% 3
Cumbria -5 2 £26,000 -5.45% 1
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 22 November 2017, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring IT Support in the job title.

1 153 (73.21%) Windows
2 117 (55.98%) Active Directory
3 87 (41.63%) Microsoft
4 73 (34.93%) Office 365
5 72 (34.45%) Windows Server
6 55 (26.32%) VMware
7 51 (24.40%) Microsoft Certification
8 49 (23.44%) MS Exchange
8 49 (23.44%) ITIL
9 48 (22.97%) Microsoft Office
9 48 (22.97%) Hyper-V
10 47 (22.49%) Windows 7
10 47 (22.49%) MCSE
11 45 (21.53%) Windows Server 2012
12 43 (20.57%) Degree
13 38 (18.18%) Driving Licence
14 37 (17.70%) Windows Server 2008
15 34 (16.27%) Windows 10
16 29 (13.88%) Exchange Server 2010
16 29 (13.88%) MCP
17 27 (12.92%) Finance
17 27 (12.92%) DNS
17 27 (12.92%) VMware Infrastructure
18 26 (12.44%) Citrix
19 25 (11.96%) DHCP
19 25 (11.96%) Firewall
19 25 (11.96%) Windows 8
20 24 (11.48%) SLA
20 24 (11.48%) MCSA
21 23 (11.00%) Mentoring

IT Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (23.44%) MS Exchange
2 29 (13.88%) Exchange Server 2010
3 20 (9.57%) Exchange Server 2013
4 10 (4.78%) SharePoint
5 6 (2.87%) Skype for Business
5 6 (2.87%) WordPress
6 1 (0.48%) Blackberry Enterprise Server
6 1 (0.48%) Exchange Server 2003
Applications
1 48 (22.97%) Microsoft Office
2 7 (3.35%) Microsoft Excel
3 1 (0.48%) Adobe Illustrator
3 1 (0.48%) Photoshop
Business Applications
1 3 (1.44%) Sage 1000
2 2 (0.96%) Dynamics NAV
3 1 (0.48%) SAP ERP
Cloud Services
1 73 (34.93%) Office 365
2 7 (3.35%) Microsoft Azure
3 4 (1.91%) GitHub
4 2 (0.96%) Amazon AWS
4 2 (0.96%) Cloud Computing
4 2 (0.96%) Mimecast
4 2 (0.96%) SaaS
5 1 (0.48%) Basecamp
Communications & Networking
1 27 (12.92%) DNS
2 25 (11.96%) DHCP
2 25 (11.96%) Firewall
3 22 (10.53%) SAN
4 20 (9.57%) TCP/IP
5 19 (9.09%) LAN
6 17 (8.13%) WAN
7 10 (4.78%) Wireless
8 9 (4.31%) VPN
9 8 (3.83%) Wi-Fi
10 7 (3.35%) Skype
10 7 (3.35%) VoIP
11 5 (2.39%) VLAN
12 4 (1.91%) Internet
13 2 (0.96%) Intranet
14 1 (0.48%) Ethernet
14 1 (0.48%) ISDN
14 1 (0.48%) LDAP
14 1 (0.48%) MPLS
14 1 (0.48%) WLAN
Database & Business Intelligence
1 9 (4.31%) SQL Server
2 3 (1.44%) Crystal Reports
3 1 (0.48%) MySQL
Development Applications
1 5 (2.39%) JIRA
2 4 (1.91%) Git (software)
2 4 (1.91%) TeamCity
3 1 (0.48%) Bugzilla
3 1 (0.48%) Jenkins
General
1 27 (12.92%) Finance
2 18 (8.61%) Telecoms
3 8 (3.83%) Manufacturing
4 6 (2.87%) Retail
5 5 (2.39%) Back Office
6 4 (1.91%) Financial Institution
6 4 (1.91%) Law
6 4 (1.91%) Legal
7 3 (1.44%) Billing
8 2 (0.96%) Marketing
9 1 (0.48%) Banking
9 1 (0.48%) Local Government
Libraries, Frameworks & Software Standards
1 4 (1.91%) HTML
2 3 (1.44%) ODBC
3 2 (0.96%) CSS
4 1 (0.48%) Web Services
Miscellaneous
1 38 (18.18%) Driving Licence
2 14 (6.70%) iPad
3 7 (3.35%) Fat Client
3 7 (3.35%) iPhone
3 7 (3.35%) Thin Client
4 5 (2.39%) Analytical Skills
5 4 (1.91%) Computer Science
6 3 (1.44%) Data Centre
7 2 (0.96%) Management Information System
8 1 (0.48%) Blackberry
8 1 (0.48%) Greenfield Project
8 1 (0.48%) Renewable Energy
8 1 (0.48%) RSA SecurID
8 1 (0.48%) Wiki
Operating Systems
1 153 (73.21%) Windows
2 72 (34.45%) Windows Server
3 47 (22.49%) Windows 7
4 45 (21.53%) Windows Server 2012
5 37 (17.70%) Windows Server 2008
6 34 (16.27%) Windows 10
7 25 (11.96%) Windows 8
8 18 (8.61%) Linux
9 10 (4.78%) Mac OS X
10 8 (3.83%) Android
11 7 (3.35%) Red Hat Enterprise Linux
11 7 (3.35%) Unix
11 7 (3.35%) Windows Server 2003
12 5 (2.39%) Mac OS
13 4 (1.91%) Windows XP
14 2 (0.96%) Windows Phone
15 1 (0.48%) AIX
15 1 (0.48%) Apple iOS
15 1 (0.48%) CentOS
15 1 (0.48%) Windows NT
Processes & Methodologies
1 49 (23.44%) ITIL
2 23 (11.00%) Mentoring
3 22 (10.53%) Time Management
4 15 (7.18%) Service Delivery
5 12 (5.74%) Disaster Recovery
6 10 (4.78%) ERP
6 10 (4.78%) Service Management
7 9 (4.31%) CRM
7 9 (4.31%) Project Management
8 8 (3.83%) IT Strategy
9 7 (3.35%) Change Management
9 7 (3.35%) Data Protection
10 6 (2.87%) Hardware Maintenance
11 5 (2.39%) People Management
11 5 (2.39%) Problem Management
11 5 (2.39%) Stakeholder Management
12 4 (1.91%) Application Packaging
12 4 (1.91%) Asset Management
12 4 (1.91%) Data Security
12 4 (1.91%) Document Management
Programming Languages
1 16 (7.66%) SQL
2 7 (3.35%) PowerShell
3 4 (1.91%) VBScript
4 3 (1.44%) T-SQL
5 2 (0.96%) C
5 2 (0.96%) PHP
5 2 (0.96%) VBA
6 1 (0.48%) C#
6 1 (0.48%) C++
6 1 (0.48%) JavaScript
Qualifications
1 51 (24.40%) Microsoft Certification
2 47 (22.49%) MCSE
3 43 (20.57%) Degree
4 29 (13.88%) MCP
5 24 (11.48%) MCSA
6 21 (10.05%) Master's Degree
7 14 (6.70%) A+ Certification
8 11 (5.26%) MCITP
9 10 (4.78%) CCNA
9 10 (4.78%) Cisco Certification
10 9 (4.31%) CCNP
11 5 (2.39%) Network+ Certification
12 2 (0.96%) RHCT
13 1 (0.48%) Computer Science Degree
13 1 (0.48%) DBS Check
13 1 (0.48%) HND
13 1 (0.48%) MOS
13 1 (0.48%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 24 (11.48%) SLA
2 2 (0.96%) GDPR
2 2 (0.96%) PCI DSS
3 1 (0.48%) ISO/IEC 27001
System Software
1 117 (55.98%) Active Directory
2 48 (22.97%) Hyper-V
3 27 (12.92%) VMware Infrastructure
4 6 (2.87%) vSphere
5 5 (2.39%) Terminal Services
6 4 (1.91%) Virtual Machines
6 4 (1.91%) VMware ESXi
7 3 (1.44%) Virtual Desktop
8 2 (0.96%) Microsoft Virtual Server
9 1 (0.48%) XenApp
Systems Management
1 15 (7.18%) SCCM
2 3 (1.44%) Backup Exec
3 2 (0.96%) Symantec Endpoint Protection
3 2 (0.96%) WSUS
4 1 (0.48%) HockeyApp
4 1 (0.48%) Norton AntiVirus
4 1 (0.48%) SCOM
Vendors
1 87 (41.63%) Microsoft
2 55 (26.32%) VMware
3 26 (12.44%) Citrix
4 22 (10.53%) Cisco
5 20 (9.57%) Dell
6 18 (8.61%) EqualLogic
7 11 (5.26%) Apple
8 7 (3.35%) Intel
9 5 (2.39%) Sage
10 4 (1.91%) HP
10 4 (1.91%) iManage
10 4 (1.91%) LANDesk
10 4 (1.91%) Symantec
11 3 (1.44%) Red Hat
12 2 (0.96%) Avaya
12 2 (0.96%) Veeam
13 1 (0.48%) Juniper
13 1 (0.48%) McAfee
13 1 (0.48%) SAP
13 1 (0.48%) Wyse