Period
to 16 December 2018

The median annual salary for an IT Support was £22,500 in advertised job vacancies in the North West during the 6 months to 16 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > North West
6 months to
16 Dec 2018
Same period 2017 Same period 2016
Rank 154 174 160
Rank change year-on-year +20 -14 +8
Permanent jobs requiring an IT Support 237 212 229
As % of all permanent IT jobs advertised in the North West 2.11% 1.63% 1.84%
As % of the Job Titles category 2.19% 1.68% 1.90%
Number of salaries quoted 204 177 209
North West median annual salary £22,500 £23,500 £22,500
Median salary % change year-on-year -4.26% +4.44% -4.26%
10th Percentile £19,000 £18,225 £18,500
90th Percentile £38,750 £38,000 £35,000
England median annual salary £28,000 £26,500 £27,000
% change year-on-year +5.66% -1.85% +4.35%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 10,834 12,601 12,036
% of permanent IT jobs with a recognized job title 96.58% 96.67% 96.85%
Number of salaries quoted 8,785 10,114 10,133
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £25,000 £25,750 £24,500
90th Percentile £70,000 £65,000 £61,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +0.53%

IT Support
Job Vacancy Trend in the North West

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for IT Support in the North West

IT Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the North West.

Salary trend for IT Support in the North West

IT Support
Salary Histogram in the North West

The salary distribution of IT jobs citing IT Support in the North West over the 6 months to 16 December 2018.

Salary histogram for IT Support in the North West

IT Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the North West region over the 6 months to 16 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +21 136 £22,500 -4.26% 35
Cheshire +41 54 £27,000 +21.35% 20
Merseyside +18 26 £27,500 +5.77% 11
Lancashire +1 21 £20,500 -18.41% 12
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 16 December 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring IT Support in the job title.

1 162 (68.35%) Windows
2 147 (62.03%) Active Directory
3 86 (36.29%) Microsoft
4 83 (35.02%) Office 365
5 77 (32.49%) VMware
6 64 (27.00%) Windows Server
7 63 (26.58%) Firewall
8 55 (23.21%) VMware Infrastructure
9 50 (21.10%) Microsoft Office
10 48 (20.25%) Problem-Solving
11 39 (16.46%) Windows 7
12 38 (16.03%) ITIL
13 37 (15.61%) LAN
13 37 (15.61%) WAN
13 37 (15.61%) Hyper-V
14 35 (14.77%) Virtual Machines
15 34 (14.35%) SAN
16 32 (13.50%) Citrix
16 32 (13.50%) TCP/IP
16 32 (13.50%) Windows Server 2012
17 31 (13.08%) Windows 10
17 31 (13.08%) MS Exchange
18 29 (12.24%) Windows Server 2008
19 28 (11.81%) Virtual Servers
20 26 (10.97%) Cisco
20 26 (10.97%) Microsoft Certification
21 24 (10.13%) DNS
21 24 (10.13%) Self-Motivation
22 22 (9.28%) Microsoft Excel
23 21 (8.86%) DHCP

IT Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (13.08%) MS Exchange
2 20 (8.44%) SharePoint
3 9 (3.80%) Exchange Server 2013
4 5 (2.11%) SharePoint 2013
5 3 (1.27%) Exchange Server 2007
5 3 (1.27%) Skype for Business
6 2 (0.84%) Exchange Server 2010
6 2 (0.84%) IBM Notes
6 2 (0.84%) SharePoint Server
7 1 (0.42%) CMS
7 1 (0.42%) Confluence
7 1 (0.42%) Drupal
7 1 (0.42%) SharePoint 2010
7 1 (0.42%) WordPress
Applications
1 50 (21.10%) Microsoft Office
2 22 (9.28%) Microsoft Excel
3 3 (1.27%) MS Visio
Business Applications
1 3 (1.27%) Dynamics CRM
2 1 (0.42%) Dynamics AX
2 1 (0.42%) Dynamics NAV
2 1 (0.42%) Epicor Tropos
2 1 (0.42%) NetSuite
Cloud Services
1 83 (35.02%) Office 365
2 19 (8.02%) Microsoft Azure
3 8 (3.38%) IaaS
4 2 (0.84%) Amazon AWS
4 2 (0.84%) Azure Active Directory
5 1 (0.42%) Cloud Computing
Communications & Networking
1 63 (26.58%) Firewall
2 37 (15.61%) LAN
2 37 (15.61%) WAN
3 34 (14.35%) SAN
4 32 (13.50%) TCP/IP
5 24 (10.13%) DNS
6 21 (8.86%) DHCP
7 15 (6.33%) VoIP
8 13 (5.49%) Skype
9 11 (4.64%) Internet
9 11 (4.64%) VPN
10 6 (2.53%) MPLS
11 5 (2.11%) Broadband
11 5 (2.11%) SMTP
11 5 (2.11%) SNMP
12 4 (1.69%) ADSL
12 4 (1.69%) FTP
12 4 (1.69%) Wi-Fi
13 3 (1.27%) VLAN
14 2 (0.84%) Unified Communications
Database & Business Intelligence
1 9 (3.80%) Crystal Reports
2 8 (3.38%) SQL Server
3 6 (2.53%) Relational Database
4 5 (2.11%) Power BI
4 5 (2.11%) SQL Server Reporting Services
5 4 (1.69%) BusinessObjects
6 3 (1.27%) SQL Server 2008
7 1 (0.42%) DB2
7 1 (0.42%) MS Access
7 1 (0.42%) MySQL
7 1 (0.42%) PostgreSQL
Development Applications
1 3 (1.27%) JIRA
2 1 (0.42%) Bitbucket
2 1 (0.42%) Jenkins
2 1 (0.42%) SonarQube
2 1 (0.42%) Sonatype Nexus
2 1 (0.42%) Subversion
General
1 15 (6.33%) Manufacturing
2 10 (4.22%) Finance
3 9 (3.80%) Telecoms
4 7 (2.95%) Retail
5 5 (2.11%) German Language
5 5 (2.11%) Law
5 5 (2.11%) Legal
6 4 (1.69%) French Language
7 3 (1.27%) Dutch Language
7 3 (1.27%) Games
7 3 (1.27%) Italian Language
8 1 (0.42%) Advertising
8 1 (0.42%) Back Office
8 1 (0.42%) Banking
8 1 (0.42%) Electronics
8 1 (0.42%) Marketing
Libraries, Frameworks & Software Standards
1 6 (2.53%) Web Services
2 2 (0.84%) HTML
3 1 (0.42%) CSS
3 1 (0.42%) RabbitMQ
Miscellaneous
1 24 (10.13%) Self-Motivation
2 19 (8.02%) Fat Client
2 19 (8.02%) Thin Client
3 13 (5.49%) Analytical Skills
4 5 (2.11%) Driving Licence
4 5 (2.11%) Management Information System
5 3 (1.27%) Renewable Energy
5 3 (1.27%) Replication
6 2 (0.84%) Blackberry
6 2 (0.84%) EPoS
6 2 (0.84%) Mobile Computing
7 1 (0.42%) AS400
7 1 (0.42%) Clustering
7 1 (0.42%) Data Centre
7 1 (0.42%) Hybrid Cloud
7 1 (0.42%) iPhone
7 1 (0.42%) iSeries
7 1 (0.42%) NHS
7 1 (0.42%) Robotics
7 1 (0.42%) Smartphone
Operating Systems
1 162 (68.35%) Windows
2 64 (27.00%) Windows Server
3 39 (16.46%) Windows 7
4 32 (13.50%) Windows Server 2012
5 31 (13.08%) Windows 10
6 29 (12.24%) Windows Server 2008
7 17 (7.17%) Linux
8 12 (5.06%) Windows 8
9 6 (2.53%) Android
9 6 (2.53%) Mac OS
10 5 (2.11%) Windows Server 2003
11 3 (1.27%) Apple iOS
11 3 (1.27%) Red Hat Enterprise Linux
12 2 (0.84%) Unix
13 1 (0.42%) Windows 2000 Server
13 1 (0.42%) Windows XP
Processes & Methodologies
1 48 (20.25%) Problem-Solving
2 38 (16.03%) ITIL
3 17 (7.17%) Service Management
4 14 (5.91%) Break/Fix
4 14 (5.91%) ERP
5 11 (4.64%) Service Delivery
6 10 (4.22%) Problem Management
7 9 (3.80%) Change Management
7 9 (3.80%) Disaster Recovery
8 8 (3.38%) Coaching
8 8 (3.38%) CRM
8 8 (3.38%) Data Protection
8 8 (3.38%) ITIL V3
8 8 (3.38%) Mentoring
8 8 (3.38%) Time Management
9 7 (2.95%) Asset Management
9 7 (2.95%) Incident Management
9 7 (2.95%) Information Security
10 6 (2.53%) Infrastructure Engineering
10 6 (2.53%) Server Building
Programming Languages
1 18 (7.59%) SQL
2 4 (1.69%) VBA
3 2 (0.84%) C#
3 2 (0.84%) PowerShell
4 1 (0.42%) Apple Swift
4 1 (0.42%) C
4 1 (0.42%) Java
4 1 (0.42%) JavaScript
4 1 (0.42%) PHP
4 1 (0.42%) Python
4 1 (0.42%) RPG
4 1 (0.42%) RPG IV
Qualifications
1 26 (10.97%) Microsoft Certification
2 16 (6.75%) MCSA
3 12 (5.06%) MCP
4 11 (4.64%) Degree
5 9 (3.80%) MCSE
6 8 (3.38%) A+ Certification
7 5 (2.11%) MCTS
7 5 (2.11%) VMware Certified Professional (VCP)
8 4 (1.69%) CCNA
8 4 (1.69%) Cisco Certification
8 4 (1.69%) ITIL Foundation Certificate
9 3 (1.27%) CCNP
9 3 (1.27%) HNC
10 2 (0.84%) Security Cleared
11 1 (0.42%) HND
Quality Assurance & Compliance
1 7 (2.95%) SLA
2 6 (2.53%) GDPR
3 4 (1.69%) ISO/IEC 27001
4 1 (0.42%) Cyber Essentials
4 1 (0.42%) PCI DSS
System Software
1 147 (62.03%) Active Directory
2 55 (23.21%) VMware Infrastructure
3 37 (15.61%) Hyper-V
4 35 (14.77%) Virtual Machines
5 28 (11.81%) Virtual Servers
6 16 (6.75%) XenApp
7 6 (2.53%) vSphere
8 5 (2.11%) Terminal Services
8 5 (2.11%) VMware Server
9 2 (0.84%) VMware ESXi
10 1 (0.42%) pfSense
10 1 (0.42%) XenDesktop
Systems Management
1 16 (6.75%) SCCM
2 2 (0.84%) Backup Exec
2 2 (0.84%) FortiGate
2 2 (0.84%) SCVMM
3 1 (0.42%) AirWatch
3 1 (0.42%) Failover Clustering
3 1 (0.42%) FlexNet
3 1 (0.42%) Microsoft Clustering
3 1 (0.42%) Symantec Endpoint Protection
3 1 (0.42%) Systems Management Server (SMS)
3 1 (0.42%) WSUS
3 1 (0.42%) ZABBIX
Vendors
1 86 (36.29%) Microsoft
2 77 (32.49%) VMware
3 32 (13.50%) Citrix
4 26 (10.97%) Cisco
5 16 (6.75%) Intel
6 8 (3.38%) Apple
7 5 (2.11%) HP
8 3 (1.27%) Avaya
8 3 (1.27%) Red Hat
8 3 (1.27%) Symantec
8 3 (1.27%) Veeam
9 2 (0.84%) Lotus
9 2 (0.84%) Sage
9 2 (0.84%) SAP
9 2 (0.84%) Sophos
10 1 (0.42%) Dell
10 1 (0.42%) Epicor
10 1 (0.42%) IBM
10 1 (0.42%) JD Edwards
10 1 (0.42%) Juniper