Period
to 21 September 2018

The median annual salary for an IT Support was £24,000 in advertised job vacancies in the North West during the 6 months to 21 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > North West
6 months to
21 Sep 2018
Same period 2017 Same period 2016
Rank 167 200 191
Rank change year-on-year +33 -9 -27
Permanent jobs requiring an IT Support 225 198 185
As % of all permanent IT jobs advertised in the North West 1.89% 1.50% 1.55%
As % of the Job Titles category 1.95% 1.56% 1.60%
Number of salaries quoted 186 177 170
North West median annual salary £24,000 £23,000 £25,000
Median salary % change year-on-year +4.35% -8.00% +4.17%
10th Percentile £19,000 £18,000 £18,000
90th Percentile £38,750 £34,250 £40,825
England median annual salary £27,500 £27,000 £27,500
% change year-on-year +1.85% -1.82% +5.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 11,538 12,729 11,586
% of permanent IT jobs with a recognized job title 96.77% 96.67% 97.21%
Number of salaries quoted 9,346 10,249 9,796
North West median annual salary £44,000 £41,500 £40,000
Median salary % change year-on-year +6.02% +3.75% -
10th Percentile £25,000 £25,000 £24,250
90th Percentile £67,500 £63,750 £61,250
England median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

IT Support
Job Vacancy Trend in the North West

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for IT Support in the North West

IT Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the North West.

Salary trend for IT Support in the North West

IT Support
Salary Histogram in the North West

The salary distribution of IT jobs citing IT Support in the North West over the 6 months to 21 September 2018.

Salary histogram for IT Support in the North West

IT Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the North West region over the 6 months to 21 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +37 133 £24,000 +3.23% 30
Cheshire -4 47 £26,500 +19.10% 18
Merseyside +39 26 £30,000 +25.00% 12
Lancashire +4 15 £21,750 +2.35% 11
Cumbria +6 3 £26,750 +2.88% 1
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 21 September 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring IT Support in the job title.

1 141 (62.67%) Windows
2 123 (54.67%) Active Directory
3 90 (40.00%) Microsoft
4 76 (33.78%) VMware
5 73 (32.44%) Office 365
6 66 (29.33%) Windows Server
7 57 (25.33%) Microsoft Office
8 53 (23.56%) Firewall
9 51 (22.67%) VMware Infrastructure
10 45 (20.00%) Windows Server 2012
11 42 (18.67%) Windows Server 2008
11 42 (18.67%) Problem-Solving
12 41 (18.22%) ITIL
13 40 (17.78%) Microsoft Certification
14 36 (16.00%) Windows 7
14 36 (16.00%) Windows 10
15 34 (15.11%) Hyper-V
15 34 (15.11%) WAN
16 32 (14.22%) LAN
16 32 (14.22%) SQL
17 31 (13.78%) Cisco
18 30 (13.33%) MS Exchange
18 30 (13.33%) Virtual Machines
19 29 (12.89%) Citrix
19 29 (12.89%) SAN
20 24 (10.67%) DNS
20 24 (10.67%) Virtual Servers
21 23 (10.22%) Microsoft Azure
21 23 (10.22%) SharePoint
22 22 (9.78%) MCSA

IT Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (13.33%) MS Exchange
2 23 (10.22%) SharePoint
3 15 (6.67%) Exchange Server 2013
4 6 (2.67%) Exchange Server 2007
4 6 (2.67%) SharePoint 2013
5 5 (2.22%) Exchange Server 2010
6 4 (1.78%) SharePoint Server
6 4 (1.78%) Skype for Business
6 4 (1.78%) WordPress
7 3 (1.33%) IBM Notes
7 3 (1.33%) Umbraco
8 2 (0.89%) Confluence
8 2 (0.89%) Moodle
9 1 (0.44%) CMS
9 1 (0.44%) Drupal
9 1 (0.44%) IIS
9 1 (0.44%) SharePoint 2010
Applications
1 57 (25.33%) Microsoft Office
2 11 (4.89%) Microsoft Excel
3 3 (1.33%) Microsoft PowerPoint
3 3 (1.33%) MS Visio
Business Applications
1 4 (1.78%) Dynamics CRM
2 1 (0.44%) Aareon QL
2 1 (0.44%) Academy Housing
2 1 (0.44%) Dynamics AX
2 1 (0.44%) Dynamics NAV
2 1 (0.44%) Epicor Tropos
2 1 (0.44%) MIS ActiveH
2 1 (0.44%) NetSuite
2 1 (0.44%) Northgate Housing
2 1 (0.44%) OPENHousing
2 1 (0.44%) Orchard Housing
2 1 (0.44%) Pegasus Opera
2 1 (0.44%) SAP Business One
Cloud Services
1 73 (32.44%) Office 365
2 23 (10.22%) Microsoft Azure
3 10 (4.44%) IaaS
4 4 (1.78%) Amazon AWS
4 4 (1.78%) Cloud Computing
5 1 (0.44%) OneDrive
5 1 (0.44%) SaaS
Communications & Networking
1 53 (23.56%) Firewall
2 34 (15.11%) WAN
3 32 (14.22%) LAN
4 29 (12.89%) SAN
5 24 (10.67%) DNS
6 22 (9.78%) TCP/IP
7 19 (8.44%) DHCP
8 11 (4.89%) VPN
9 9 (4.00%) Skype
9 9 (4.00%) VoIP
10 5 (2.22%) Remote Desktop
10 5 (2.22%) Wireless
11 4 (1.78%) Ethernet
11 4 (1.78%) VLAN
12 3 (1.33%) Cisco ASA
12 3 (1.33%) IP Telephony
12 3 (1.33%) MPLS
12 3 (1.33%) Network Security
12 3 (1.33%) WebEx
13 2 (0.89%) xDSL
Database & Business Intelligence
1 21 (9.33%) SQL Server
2 11 (4.89%) Crystal Reports
3 10 (4.44%) Relational Database
4 8 (3.56%) SQL Server 2008
5 4 (1.78%) BusinessObjects
5 4 (1.78%) MS Access
5 4 (1.78%) SQL Server Reporting Services
6 3 (1.33%) SQL Server 2012
7 1 (0.44%) Electronic Patient Records
7 1 (0.44%) MySQL
7 1 (0.44%) PostgreSQL
7 1 (0.44%) Power BI
7 1 (0.44%) SAP HANA
7 1 (0.44%) SQL Server 2005
7 1 (0.44%) SQL Server Integration Services
Development Applications
1 3 (1.33%) JIRA
1 3 (1.33%) Visual Studio
2 2 (0.89%) Bitbucket
2 2 (0.89%) Jenkins
2 2 (0.89%) SonarQube
2 2 (0.89%) Sonatype Nexus
2 2 (0.89%) Subversion
General
1 16 (7.11%) Finance
2 14 (6.22%) Manufacturing
3 11 (4.89%) Retail
4 9 (4.00%) Law
5 7 (3.11%) Telecoms
6 5 (2.22%) Legal
7 3 (1.33%) French Language
7 3 (1.33%) Games
8 2 (0.89%) Banking
8 2 (0.89%) Dutch Language
8 2 (0.89%) German Language
8 2 (0.89%) Italian Language
9 1 (0.44%) Advertising
9 1 (0.44%) Back Office
9 1 (0.44%) Electronics
9 1 (0.44%) Investment Banking
9 1 (0.44%) Marketing
9 1 (0.44%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 7 (3.11%) Web Services
2 2 (0.89%) 802.1X
2 2 (0.89%) EDI
2 2 (0.89%) LDAP
3 1 (0.44%) .NET
3 1 (0.44%) CSS
3 1 (0.44%) HTML
Miscellaneous
1 15 (6.67%) Fat Client
1 15 (6.67%) Thin Client
2 13 (5.78%) Self-Motivation
3 11 (4.89%) Analytical Skills
4 6 (2.67%) Driving Licence
5 5 (2.22%) Management Information System
6 3 (1.33%) Data Centre
6 3 (1.33%) NHS
6 3 (1.33%) Replication
7 2 (0.89%) Blackberry
7 2 (0.89%) EPoS
7 2 (0.89%) Hybrid Cloud
7 2 (0.89%) Renewable Energy
7 2 (0.89%) Smartphone
8 1 (0.44%) Clustering
8 1 (0.44%) Computer Science
8 1 (0.44%) iPhone
8 1 (0.44%) Mobile App
8 1 (0.44%) Mobile Computing
8 1 (0.44%) Robotics
Operating Systems
1 141 (62.67%) Windows
2 66 (29.33%) Windows Server
3 45 (20.00%) Windows Server 2012
4 42 (18.67%) Windows Server 2008
5 36 (16.00%) Windows 10
5 36 (16.00%) Windows 7
6 11 (4.89%) Linux
7 6 (2.67%) Windows 8
8 5 (2.22%) Android
8 5 (2.22%) Windows Server 2003
9 4 (1.78%) Mac OS
10 3 (1.33%) Unix
11 1 (0.44%) Red Hat Enterprise Linux
11 1 (0.44%) Windows 2000 Server
11 1 (0.44%) Windows XP
Processes & Methodologies
1 42 (18.67%) Problem-Solving
2 41 (18.22%) ITIL
3 21 (9.33%) Service Management
4 16 (7.11%) CRM
5 15 (6.67%) ERP
6 14 (6.22%) ITIL V3
7 12 (5.33%) Time Management
8 11 (4.89%) Problem Management
9 10 (4.44%) Change Management
9 10 (4.44%) Disaster Recovery
10 8 (3.56%) Data Security
10 8 (3.56%) Incident Management
10 8 (3.56%) Mentoring
10 8 (3.56%) Project Management
11 7 (3.11%) Break/Fix
11 7 (3.11%) Coaching
11 7 (3.11%) Infrastructure Engineering
11 7 (3.11%) ITSM
12 6 (2.67%) Commercial Awareness
12 6 (2.67%) Server Building
Programming Languages
1 32 (14.22%) SQL
2 8 (3.56%) VBA
3 4 (1.78%) T-SQL
4 2 (0.89%) C#
5 1 (0.44%) Apple Swift
5 1 (0.44%) C
5 1 (0.44%) Java
5 1 (0.44%) JavaScript
5 1 (0.44%) PHP
5 1 (0.44%) Python
Qualifications
1 40 (17.78%) Microsoft Certification
2 22 (9.78%) MCSA
3 20 (8.89%) MCSE
4 18 (8.00%) MCP
5 11 (4.89%) Degree
6 6 (2.67%) MCTS
6 6 (2.67%) VMware Certified Professional (VCP)
7 4 (1.78%) CCNA
7 4 (1.78%) Cisco Certification
7 4 (1.78%) HNC
8 3 (1.33%) A+ Certification
8 3 (1.33%) CCNP
8 3 (1.33%) ITIL Certification
8 3 (1.33%) ITIL Foundation Certificate
9 2 (0.89%) MCITP
9 2 (0.89%) RHCT
9 2 (0.89%) Security Cleared
10 1 (0.44%) Computer Science Degree
10 1 (0.44%) PMP
Quality Assurance & Compliance
1 15 (6.67%) SLA
2 2 (0.89%) Cyber Essentials
2 2 (0.89%) GDPR
3 1 (0.44%) ISO/IEC 27001
3 1 (0.44%) PMO
System Software
1 123 (54.67%) Active Directory
2 51 (22.67%) VMware Infrastructure
3 34 (15.11%) Hyper-V
4 30 (13.33%) Virtual Machines
5 24 (10.67%) Virtual Servers
6 12 (5.33%) XenApp
7 7 (3.11%) vSphere
8 6 (2.67%) Terminal Services
9 4 (1.78%) VMware Server
10 2 (0.89%) VMware ESXi
11 1 (0.44%) Docker
11 1 (0.44%) XenDesktop
Systems Management
1 20 (8.89%) SCCM
2 4 (1.78%) SCVMM
3 3 (1.33%) Backup Exec
3 3 (1.33%) Systems Management Server (SMS)
4 2 (0.89%) Failover Clustering
4 2 (0.89%) FlexNet
4 2 (0.89%) FortiGate
5 1 (0.44%) AirWatch
5 1 (0.44%) Microsoft Clustering
5 1 (0.44%) Symantec Endpoint Protection
Vendors
1 90 (40.00%) Microsoft
2 76 (33.78%) VMware
3 31 (13.78%) Cisco
4 29 (12.89%) Citrix
5 12 (5.33%) Intel
6 9 (4.00%) Avaya
7 6 (2.67%) Capita
8 5 (2.22%) Sage
9 3 (1.33%) Apple
9 3 (1.33%) Epicor
9 3 (1.33%) HP
9 3 (1.33%) Juniper
9 3 (1.33%) Lotus
9 3 (1.33%) Oracle
9 3 (1.33%) SAP
9 3 (1.33%) Symantec
9 3 (1.33%) Veeam
10 2 (0.89%) Baan
10 2 (0.89%) NetApp
10 2 (0.89%) Nimble Storage