Period
to 19 June 2018

The median annual salary for an IT Support was £25,469 in advertised job vacancies in the North West during the 6 months to 19 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > North West
6 months to
19 Jun 2018
Same period 2017 Same period 2016
Rank 197 209 138
Rank change year-on-year +12 -71 +19
Permanent jobs requiring an IT Support 175 170 233
As % of all permanent IT jobs advertised in the North West 1.43% 1.33% 2.08%
As % of the Job Titles category 1.47% 1.37% 2.13%
Number of salaries quoted 138 158 227
North West median annual salary £25,469 £25,000 £24,500
Median salary % change year-on-year +1.87% +2.04% -0.77%
10th Percentile £19,750 £18,500 £18,400
90th Percentile £38,750 £42,000 £40,000
England median annual salary £27,000 £26,500 £27,000
% change year-on-year +1.89% -1.85% +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 11,883 12,376 10,923
% of permanent IT jobs with a recognized job title 96.89% 96.83% 97.34%
Number of salaries quoted 9,683 10,219 9,238
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,750 £25,000 £23,500
90th Percentile £66,250 £62,500 £61,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

IT Support
Job Vacancy Trend in the North West

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for IT Support in the North West

IT Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the North West.

Salary trend for IT Support in the North West

IT Support
Salary Histogram in the North West

The salary distribution of IT jobs citing IT Support in the North West over the 6 months to 19 June 2018.

Salary histogram for IT Support in the North West

IT Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the North West region over the 6 months to 19 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +40 94 £25,500 -1.92% 21
Cheshire -31 48 £27,000 +14.89% 8
Lancashire -6 16 £25,000 +11.11% 11
Merseyside +6 10 £32,500 +4.84% 4
Cumbria -4 5 £25,250 +14.77%
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 19 June 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring IT Support in the job title.

1 107 (61.14%) Windows
2 79 (45.14%) Active Directory
3 68 (38.86%) Microsoft
4 51 (29.14%) Windows Server
4 51 (29.14%) Office 365
5 48 (27.43%) VMware
6 43 (24.57%) Windows Server 2012
7 42 (24.00%) Microsoft Office
8 39 (22.29%) ITIL
9 35 (20.00%) Firewall
9 35 (20.00%) SQL
10 33 (18.86%) Problem-Solving
11 31 (17.71%) Microsoft Certification
12 29 (16.57%) VMware Infrastructure
12 29 (16.57%) Windows Server 2008
13 26 (14.86%) Hyper-V
14 25 (14.29%) Windows 10
15 24 (13.71%) Windows 7
15 24 (13.71%) DNS
16 23 (13.14%) Cisco
16 23 (13.14%) SharePoint
16 23 (13.14%) SQL Server
17 22 (12.57%) WAN
18 21 (12.00%) LAN
19 20 (11.43%) MCSE
19 20 (11.43%) Microsoft Azure
20 18 (10.29%) MCSA
20 18 (10.29%) MS Exchange
20 18 (10.29%) SLA
21 17 (9.71%) TCP/IP

IT Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (13.14%) SharePoint
2 18 (10.29%) MS Exchange
3 14 (8.00%) Exchange Server 2013
4 7 (4.00%) Exchange Server 2010
5 5 (2.86%) SharePoint 2013
6 3 (1.71%) Apache Spark
6 3 (1.71%) Exchange Server 2007
6 3 (1.71%) IBM Notes
6 3 (1.71%) IIS
6 3 (1.71%) Skype for Business
6 3 (1.71%) Umbraco
6 3 (1.71%) WordPress
7 2 (1.14%) Moodle
7 2 (1.14%) SharePoint Server
8 1 (0.57%) CMS
8 1 (0.57%) Confluence
Applications
1 42 (24.00%) Microsoft Office
2 9 (5.14%) Microsoft Excel
3 5 (2.86%) Microsoft PowerPoint
4 1 (0.57%) AutoCAD
Business Applications
1 3 (1.71%) Dynamics CRM
2 1 (0.57%) Aareon QL
2 1 (0.57%) Academy Housing
2 1 (0.57%) Infor CloudSuite Industrial (formerly SyteLine)
2 1 (0.57%) MIS ActiveH
2 1 (0.57%) Northgate Housing
2 1 (0.57%) OPENHousing
2 1 (0.57%) Orchard Housing
2 1 (0.57%) Pegasus Opera
2 1 (0.57%) SAP Business One
Cloud Services
1 51 (29.14%) Office 365
2 20 (11.43%) Microsoft Azure
3 9 (5.14%) Cloud Computing
4 8 (4.57%) Amazon AWS
5 4 (2.29%) IaaS
6 3 (1.71%) SaaS
7 2 (1.14%) PaaS
8 1 (0.57%) OneDrive
8 1 (0.57%) Sage Pay
Communications & Networking
1 35 (20.00%) Firewall
2 24 (13.71%) DNS
3 22 (12.57%) WAN
4 21 (12.00%) LAN
5 17 (9.71%) TCP/IP
6 16 (9.14%) DHCP
7 14 (8.00%) VoIP
8 13 (7.43%) SAN
9 10 (5.71%) VPN
10 7 (4.00%) Skype
11 6 (3.43%) Network Security
11 6 (3.43%) Wi-Fi
11 6 (3.43%) Wireless
12 5 (2.86%) VLAN
13 4 (2.29%) Ethernet
13 4 (2.29%) Remote Desktop
14 3 (1.71%) Structured Cabling
14 3 (1.71%) WebEx
15 2 (1.14%) SNMP
15 2 (1.14%) Wireshark
Database & Business Intelligence
1 23 (13.14%) SQL Server
2 6 (3.43%) SQL Server 2008
3 5 (2.86%) SQL Server Reporting Services
4 4 (2.29%) MS Access
4 4 (2.29%) MySQL
4 4 (2.29%) Relational Database
4 4 (2.29%) SQL Server 2012
5 3 (1.71%) Big Data
5 3 (1.71%) Crystal Reports
5 3 (1.71%) Hadoop
6 1 (0.57%) Electronic Patient Records
6 1 (0.57%) SAP HANA
6 1 (0.57%) SQL Server 2005
6 1 (0.57%) SQL Server Integration Services
Development Applications
1 3 (1.71%) JIRA
1 3 (1.71%) Visual Studio
2 1 (0.57%) Bitbucket
2 1 (0.57%) Jenkins
2 1 (0.57%) SonarQube
2 1 (0.57%) Sonatype Nexus
2 1 (0.57%) Subversion
General
1 12 (6.86%) Finance
2 10 (5.71%) Manufacturing
3 6 (3.43%) Retail
4 4 (2.29%) Law
4 4 (2.29%) Pharmaceutical
4 4 (2.29%) Telecoms
5 2 (1.14%) Banking
5 2 (1.14%) Dutch Language
5 2 (1.14%) German Language
5 2 (1.14%) Legal
6 1 (0.57%) Automotive
6 1 (0.57%) Back Office
6 1 (0.57%) Games
6 1 (0.57%) Investment Banking
Libraries, Frameworks & Software Standards
1 8 (4.57%) Web Services
2 5 (2.86%) CSS
2 5 (2.86%) HTML
3 3 (1.71%) .NET
3 3 (1.71%) jQuery
4 2 (1.14%) 802.1X
4 2 (1.14%) EDI
4 2 (1.14%) LDAP
5 1 (0.57%) AngularJS
5 1 (0.57%) ASP.NET
5 1 (0.57%) COM
5 1 (0.57%) HTML5
5 1 (0.57%) JSON
5 1 (0.57%) Node.js
5 1 (0.57%) XML
Miscellaneous
1 13 (7.43%) Fat Client
1 13 (7.43%) Thin Client
2 10 (5.71%) Driving Licence
3 7 (4.00%) Self-Motivation
4 6 (3.43%) Computer Science
5 5 (2.86%) Analytical Skills
5 5 (2.86%) Data Centre
6 3 (1.71%) Management Information System
6 3 (1.71%) NHS
7 2 (1.14%) Hybrid Cloud
7 2 (1.14%) iPhone
8 1 (0.57%) Device Driver
8 1 (0.57%) Handset
8 1 (0.57%) iPad
8 1 (0.57%) Mobile App
8 1 (0.57%) Replication
8 1 (0.57%) Smart City
8 1 (0.57%) Smartphone
8 1 (0.57%) Tandem
8 1 (0.57%) Video Conferencing
Operating Systems
1 107 (61.14%) Windows
2 51 (29.14%) Windows Server
3 43 (24.57%) Windows Server 2012
4 29 (16.57%) Windows Server 2008
5 25 (14.29%) Windows 10
6 24 (13.71%) Windows 7
7 14 (8.00%) Linux
8 9 (5.14%) Unix
9 5 (2.86%) Android
10 4 (2.29%) Mac OS
11 3 (1.71%) Windows Server 2003
12 2 (1.14%) Windows 8
13 1 (0.57%) Apple iOS
13 1 (0.57%) Mac OS X
13 1 (0.57%) Windows Phone
Processes & Methodologies
1 39 (22.29%) ITIL
2 33 (18.86%) Problem-Solving
3 15 (8.57%) Service Management
4 12 (6.86%) CRM
4 12 (6.86%) ITIL V3
5 9 (5.14%) Asset Management
5 9 (5.14%) Disaster Recovery
5 9 (5.14%) ERP
5 9 (5.14%) Incident Management
6 7 (4.00%) Time Management
7 6 (3.43%) Case Management
7 6 (3.43%) Data Security
7 6 (3.43%) Mentoring
7 6 (3.43%) Problem Management
7 6 (3.43%) Process Improvement
7 6 (3.43%) Project Management
8 5 (2.86%) Coaching
8 5 (2.86%) Commercial Awareness
8 5 (2.86%) DevOps
8 5 (2.86%) Service Delivery
Programming Languages
1 35 (20.00%) SQL
2 5 (2.86%) T-SQL
2 5 (2.86%) VBA
3 4 (2.29%) JavaScript
4 3 (1.71%) PowerShell
5 1 (0.57%) C
5 1 (0.57%) C#
5 1 (0.57%) C++
5 1 (0.57%) Java
5 1 (0.57%) PHP
5 1 (0.57%) VB
5 1 (0.57%) VC++
Qualifications
1 31 (17.71%) Microsoft Certification
2 20 (11.43%) MCSE
3 18 (10.29%) MCSA
4 17 (9.71%) MCP
5 8 (4.57%) Degree
6 5 (2.86%) MCTS
6 5 (2.86%) VMware Certified Professional (VCP)
7 4 (2.29%) Security Cleared
8 3 (1.71%) A+ Certification
8 3 (1.71%) ITIL Certification
8 3 (1.71%) MCITP
8 3 (1.71%) Postgraduate
9 2 (1.14%) CCNA
9 2 (1.14%) CCNP
9 2 (1.14%) Cisco Certification
9 2 (1.14%) HNC
9 2 (1.14%) HND
9 2 (1.14%) MOS
9 2 (1.14%) RHCT
10 1 (0.57%) Computer Science Degree
Quality Assurance & Compliance
1 18 (10.29%) SLA
2 2 (1.14%) GDPR
2 2 (1.14%) PCI DSS
3 1 (0.57%) Cyber Essentials
3 1 (0.57%) ISO/IEC 27001
3 1 (0.57%) PMO
3 1 (0.57%) QA
3 1 (0.57%) Sarbanes-Oxley
System Software
1 79 (45.14%) Active Directory
2 29 (16.57%) VMware Infrastructure
3 26 (14.86%) Hyper-V
4 11 (6.29%) Virtual Machines
4 11 (6.29%) Virtual Servers
5 5 (2.86%) Terminal Services
5 5 (2.86%) vSphere
6 3 (1.71%) BitLocker
7 2 (1.14%) Docker
7 2 (1.14%) XenApp
8 1 (0.57%) Firmware
Systems Management
1 15 (8.57%) SCCM
2 4 (2.29%) Systems Management Server (SMS)
3 2 (1.14%) SCVMM
4 1 (0.57%) Backup Exec
4 1 (0.57%) Failover Clustering
4 1 (0.57%) FlexNet
4 1 (0.57%) Rancher
Vendors
1 68 (38.86%) Microsoft
2 48 (27.43%) VMware
3 23 (13.14%) Cisco
4 16 (9.14%) Citrix
5 11 (6.29%) Intel
6 7 (4.00%) Oracle
7 6 (3.43%) Avaya
8 5 (2.86%) Capita
8 5 (2.86%) Sage
9 4 (2.29%) Apple
10 3 (1.71%) Epicor
10 3 (1.71%) Lotus
11 2 (1.14%) Baan
11 2 (1.14%) HP
11 2 (1.14%) Juniper
11 2 (1.14%) Mitel
11 2 (1.14%) NetApp
11 2 (1.14%) Nimble Storage
11 2 (1.14%) RedPrairie
11 2 (1.14%) Veeam