Period
to 20 August 2018

The median annual salary for a Service Desk Support was £21,500 in advertised job vacancies in the North West during the 6 months to 20 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Support
England > North West
6 months to
20 Aug 2018
Same period 2017 Same period 2016
Rank 318 353 313
Rank change year-on-year +35 -40 +10
Permanent jobs requiring a Service Desk Support 38 23 29
As % of all permanent IT jobs advertised in the North West 0.31% 0.18% 0.25%
As % of the Job Titles category 0.32% 0.18% 0.26%
Number of salaries quoted 23 22 33
North West median annual salary £21,500 £24,500 £22,000
Median salary % change year-on-year -12.24% +11.36% +10.00%
10th Percentile £19,750 £18,000 £18,000
90th Percentile £34,750 £29,475 £27,400
England median annual salary £25,000 £25,000 £25,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 11,732 12,673 11,275
% of permanent IT jobs with a recognized job title 96.83% 96.65% 97.36%
Number of salaries quoted 9,498 10,323 9,521
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,000 £25,000 £23,750
90th Percentile £67,500 £62,500 £61,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Desk Support
Job Vacancy Trend in the North West

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Support in the North West

Service Desk Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Support in the North West.

Salary trend for Service Desk Support in the North West

Service Desk Support
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Desk Support in the North West over the 6 months to 20 August 2018.

Salary histogram for Service Desk Support in the North West

Service Desk Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support within the North West region over the 6 months to 20 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +27 19 £21,500 -12.24% 2
Cheshire +2 11 £28,250 +43.04%
Merseyside +19 6 £25,500 -8.93%
Lancashire +12 1 - -
Service Desk Support
England

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 20 August 2018, Service Desk Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Desk Support in the job title.

1 26 (68.42%) Windows
2 21 (55.26%) ITIL
2 21 (55.26%) Active Directory
3 17 (44.74%) Incident Management
3 17 (44.74%) Service Management
4 15 (39.47%) MS Exchange
4 15 (39.47%) Problem Management
5 13 (34.21%) Statistics
6 12 (31.58%) Windows Server
6 12 (31.58%) Microsoft
7 11 (28.95%) Exchange Server 2010
8 10 (26.32%) Exchange Server 2013
8 10 (26.32%) Telecoms
9 9 (23.68%) Change Management
10 8 (21.05%) VMware
10 8 (21.05%) Cisco
10 8 (21.05%) Citrix
10 8 (21.05%) VMware Infrastructure
10 8 (21.05%) XenApp
10 8 (21.05%) Office 365
11 7 (18.42%) Skype for Business
11 7 (18.42%) Driving Licence
11 7 (18.42%) Huawei
11 7 (18.42%) Fortinet
11 7 (18.42%) Knowledge Management
11 7 (18.42%) SharePoint
11 7 (18.42%) SQL
11 7 (18.42%) Network+ Certification
12 6 (15.79%) Firewall
12 6 (15.79%) ADSL

Service Desk Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (39.47%) MS Exchange
2 11 (28.95%) Exchange Server 2010
3 10 (26.32%) Exchange Server 2013
4 7 (18.42%) SharePoint
4 7 (18.42%) Skype for Business
5 5 (13.16%) Exchange Server 2003
6 3 (7.89%) Exchange Server 2007
7 2 (5.26%) SharePoint Server
8 1 (2.63%) IIS
Applications
1 4 (10.53%) Microsoft Office
2 3 (7.89%) Microsoft Excel
Business Applications
1 2 (5.26%) Dynamics CRM
Cloud Services
1 8 (21.05%) Office 365
2 3 (7.89%) Microsoft Azure
3 2 (5.26%) IaaS
3 2 (5.26%) SaaS
Communications & Networking
1 6 (15.79%) ADSL
1 6 (15.79%) Firewall
2 4 (10.53%) Internet
3 3 (7.89%) TCP/IP
4 2 (5.26%) Skype
5 1 (2.63%) DSL
5 1 (2.63%) Remote Desktop
5 1 (2.63%) VPN
Database & Business Intelligence
1 5 (13.16%) SQL Server
2 2 (5.26%) Relational Database
2 2 (5.26%) SQL Server 2008
3 1 (2.63%) SQL Server Reporting Services
General
1 10 (26.32%) Telecoms
2 4 (10.53%) Finance
3 3 (7.89%) Law
3 3 (7.89%) Retail
4 2 (5.26%) Banking
4 2 (5.26%) Electronics
4 2 (5.26%) Manufacturing
4 2 (5.26%) Marketing
5 1 (2.63%) Back Office
5 1 (2.63%) Legal
5 1 (2.63%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (2.63%) Web Services
Miscellaneous
1 7 (18.42%) Driving Licence
2 4 (10.53%) Management Information System
3 1 (2.63%) Self-Motivation
Operating Systems
1 26 (68.42%) Windows
2 12 (31.58%) Windows Server
3 5 (13.16%) Windows Server 2008
4 3 (7.89%) Linux
4 3 (7.89%) Windows 7
4 3 (7.89%) Windows Server 2012
5 2 (5.26%) Windows 10
6 1 (2.63%) Unix
Processes & Methodologies
1 21 (55.26%) ITIL
2 17 (44.74%) Incident Management
2 17 (44.74%) Service Management
3 15 (39.47%) Problem Management
4 13 (34.21%) Statistics
5 9 (23.68%) Change Management
6 7 (18.42%) Knowledge Management
7 5 (13.16%) Configuration Management
7 5 (13.16%) Problem-Solving
7 5 (13.16%) Tech Ops
8 4 (10.53%) ITSM
8 4 (10.53%) Risk Assessment
9 3 (7.89%) CRM
9 3 (7.89%) ITIL V3
10 2 (5.26%) Business Intelligence
10 2 (5.26%) Digital Marketing
10 2 (5.26%) Disaster Recovery
10 2 (5.26%) Line Management
10 2 (5.26%) Programme Management
11 1 (2.63%) Service Delivery
Programming Languages
1 7 (18.42%) SQL
2 1 (2.63%) PowerShell
2 1 (2.63%) T-SQL
2 1 (2.63%) VBA
Qualifications
1 7 (18.42%) Network+ Certification
2 6 (15.79%) CCNA
2 6 (15.79%) Cisco Certification
3 5 (13.16%) DBS Check
3 5 (13.16%) Security Cleared
4 3 (7.89%) Microsoft Certification
5 2 (5.26%) HNC
6 1 (2.63%) A+ Certification
6 1 (2.63%) HND
6 1 (2.63%) ITIL Foundation Certificate
6 1 (2.63%) MCP
6 1 (2.63%) MCSA
6 1 (2.63%) MCSE
Quality Assurance & Compliance
1 5 (13.16%) SLA
2 4 (10.53%) Data Quality
3 1 (2.63%) QA
System Software
1 21 (55.26%) Active Directory
2 8 (21.05%) VMware Infrastructure
2 8 (21.05%) XenApp
3 6 (15.79%) Hyper-V
3 6 (15.79%) VMware ESXi
4 5 (13.16%) XenDesktop
5 2 (5.26%) Virtual Machines
6 1 (2.63%) vSphere
Systems Management
1 2 (5.26%) SCCM
1 2 (5.26%) SCVMM
Vendors
1 12 (31.58%) Microsoft
2 8 (21.05%) Cisco
2 8 (21.05%) Citrix
2 8 (21.05%) VMware
3 7 (18.42%) Fortinet
3 7 (18.42%) Huawei
4 4 (10.53%) Remedy
5 2 (5.26%) Apple
5 2 (5.26%) SAP
6 1 (2.63%) Sage