Period
to 20 January 2019

The median annual salary for a Service Desk Support was £21,000 in advertised job vacancies in the North West during the 6 months to 20 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Support
England > North West
6 months to
20 Jan 2019
Same period 2018 Same period 2017
Rank 291 328 349
Rank change year-on-year +37 +21 -31
Permanent jobs requiring a Service Desk Support 49 42 13
As % of all permanent IT jobs advertised in the North West 0.47% 0.33% 0.11%
As % of the Job Titles category 0.48% 0.34% 0.11%
Number of salaries quoted 36 35 12
North West median annual salary £21,000 £22,000 £22,500
Median salary % change year-on-year -4.55% -2.22% +4.65%
10th Percentile £18,688 £17,000 £18,650
90th Percentile £25,851 £38,750 £27,700
England median annual salary £25,000 £25,000 £25,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 10,105 12,237 11,927
% of permanent IT jobs with a recognized job title 96.51% 96.74% 96.73%
Number of salaries quoted 8,211 9,782 10,063
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £25,750 £26,000 £25,000
90th Percentile £70,000 £65,000 £61,250
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

Service Desk Support
Job Vacancy Trend in the North West

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Support in the North West

Service Desk Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Support in the North West.

Salary trend for Service Desk Support in the North West

Service Desk Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support within the North West region over the 6 months to 20 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +19 34 £20,125 -8.52% 4
Cheshire +38 7 £25,851 -1.52%
Merseyside +8 7 £21,000 -8.70%
Lancashire - 1 £24,000 - 3
Service Desk Support
England

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 20 January 2019, Service Desk Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Desk Support in the job title.

1 33 (67.35%) Windows
2 27 (55.10%) Active Directory
3 26 (53.06%) Microsoft
4 25 (51.02%) ITIL
5 21 (42.86%) Office 365
6 20 (40.82%) Service Management
7 17 (34.69%) Citrix
7 17 (34.69%) Microsoft Excel
8 16 (32.65%) Incident Management
9 13 (26.53%) Problem Management
10 12 (24.49%) XenApp
11 11 (22.45%) Finance
12 10 (20.41%) Windows 7
13 9 (18.37%) Telecoms
14 8 (16.33%) SharePoint
14 8 (16.33%) Skype for Business
15 7 (14.29%) Windows Server 2008
15 7 (14.29%) Statistics
15 7 (14.29%) TCP/IP
15 7 (14.29%) Change Management
15 7 (14.29%) Firewall
16 6 (12.24%) VMware
16 6 (12.24%) Microsoft Office
16 6 (12.24%) SLA
16 6 (12.24%) VMware Infrastructure
16 6 (12.24%) SCCM
16 6 (12.24%) VMware ESXi
16 6 (12.24%) Skype
16 6 (12.24%) Problem-Solving
17 5 (10.20%) Windows 10

Service Desk Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (16.33%) SharePoint
1 8 (16.33%) Skype for Business
2 5 (10.20%) MS Exchange
3 3 (6.12%) Exchange Server 2010
3 3 (6.12%) Exchange Server 2013
4 2 (4.08%) Exchange Server 2007
4 2 (4.08%) SharePoint Server
5 1 (2.04%) Exchange Server 2003
Applications
1 17 (34.69%) Microsoft Excel
2 6 (12.24%) Microsoft Office
3 4 (8.16%) Microsoft PowerPoint
Business Applications
1 4 (8.16%) Visualfiles
2 2 (4.08%) Dynamics CRM
Cloud Services
1 21 (42.86%) Office 365
2 4 (8.16%) Mimecast
3 2 (4.08%) IaaS
3 2 (4.08%) Microsoft Azure
Communications & Networking
1 7 (14.29%) Firewall
1 7 (14.29%) TCP/IP
2 6 (12.24%) Skype
3 5 (10.20%) ADSL
3 5 (10.20%) VPN
4 2 (4.08%) Internet
5 1 (2.04%) Remote Desktop
Database & Business Intelligence
1 2 (4.08%) Relational Database
1 2 (4.08%) SQL Server
1 2 (4.08%) SQL Server 2008
General
1 11 (22.45%) Finance
2 9 (18.37%) Telecoms
3 4 (8.16%) Electronics
3 4 (8.16%) Manufacturing
3 4 (8.16%) Marketing
4 3 (6.12%) Banking
4 3 (6.12%) Retail
5 1 (2.04%) Games
5 1 (2.04%) Investment Banking
5 1 (2.04%) Law
5 1 (2.04%) Legal
Libraries, Frameworks & Software Standards
1 1 (2.04%) Web Services
Miscellaneous
1 4 (8.16%) Analytical Skills
2 3 (6.12%) Self-Motivation
3 2 (4.08%) Driving Licence
3 2 (4.08%) Management Information System
4 1 (2.04%) Mobile Computing
4 1 (2.04%) PlayStation
4 1 (2.04%) Xbox
Operating Systems
1 33 (67.35%) Windows
2 10 (20.41%) Windows 7
3 7 (14.29%) Windows Server 2008
4 5 (10.20%) Linux
4 5 (10.20%) Windows 10
4 5 (10.20%) Windows Server 2012
5 4 (8.16%) Windows Server
Processes & Methodologies
1 25 (51.02%) ITIL
2 20 (40.82%) Service Management
3 16 (32.65%) Incident Management
4 13 (26.53%) Problem Management
5 7 (14.29%) Change Management
5 7 (14.29%) Statistics
6 6 (12.24%) Problem-Solving
7 5 (10.20%) Business Intelligence
7 5 (10.20%) Information Security
7 5 (10.20%) Knowledge Management
8 4 (8.16%) Analytical Thinking
8 4 (8.16%) Break/Fix
8 4 (8.16%) Case Management
8 4 (8.16%) Creative Thinking
8 4 (8.16%) Digital Marketing
8 4 (8.16%) Process Management
8 4 (8.16%) Programme Management
8 4 (8.16%) Stakeholder and Relationship Management
8 4 (8.16%) Stakeholder Management
9 3 (6.12%) ITSM
Programming Languages
1 5 (10.20%) PowerShell
2 2 (4.08%) SQL
Qualifications
1 5 (10.20%) CCNA
1 5 (10.20%) Cisco Certification
1 5 (10.20%) Network+ Certification
2 3 (6.12%) NVQ Level 3
3 2 (4.08%) HNC
3 2 (4.08%) Microsoft Certification
3 2 (4.08%) Security Cleared
4 1 (2.04%) DBS Check
4 1 (2.04%) ITIL Certification
4 1 (2.04%) MOS
Quality Assurance & Compliance
1 6 (12.24%) SLA
2 2 (4.08%) Data Quality
System Software
1 27 (55.10%) Active Directory
2 12 (24.49%) XenApp
3 6 (12.24%) VMware ESXi
3 6 (12.24%) VMware Infrastructure
4 5 (10.20%) vSphere
5 2 (4.08%) Virtual Machines
6 1 (2.04%) Hyper-V
6 1 (2.04%) XenDesktop
Systems Management
1 6 (12.24%) SCCM
2 2 (4.08%) SCVMM
Vendors
1 26 (53.06%) Microsoft
2 17 (34.69%) Citrix
3 6 (12.24%) VMware
4 5 (10.20%) Cisco
4 5 (10.20%) Fortinet
4 5 (10.20%) Huawei
5 4 (8.16%) SAP
6 2 (4.08%) Remedy