Service Delivery Job Trends in Northern Ireland

Service Delivery
UK > Northern Ireland

The table below provides summary statistics and salary benchmarking for jobs advertised in Northern Ireland requiring Service Delivery skills. It covers permanent job vacancies from the 6 months leading up to 14 January 2026, with comparisons to the same periods in the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 25 33 36
Rank change year-on-year +8 +3 +9
Permanent jobs citing Service Delivery 34 15 11
As % of all permanent jobs in Northern Ireland 6.71% 3.79% 3.33%
As % of the Processes & Methodologies category 8.76% 4.53% 3.64%
Number of salaries quoted 19 4 10
10th Percentile - - £32,500
25th Percentile £36,250 £46,250 £33,438
Median annual salary (50th Percentile) £43,500 £47,500 £39,894
Median % change year-on-year -8.42% +19.07% +45.07%
75th Percentile £46,750 £55,099 £45,719
90th Percentile £59,500 £66,526 £73,750
UK median annual salary £50,000 £55,000 £50,278
% change year-on-year -9.09% +9.39% -1.17%

All Process & Methodology Skills
Northern Ireland

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Northern Ireland.

Permanent vacancies with a requirement for process or methodology skills 388 331 302
As % of all permanent jobs advertised in Northern Ireland 76.53% 83.59% 91.52%
Number of salaries quoted 170 106 218
10th Percentile £27,225 £34,112 £30,000
25th Percentile £31,406 £45,000 £34,219
Median annual salary (50th Percentile) £50,000 £59,430 £50,000
Median % change year-on-year -15.87% +18.86% -
75th Percentile £70,000 £80,000 £68,750
90th Percentile £95,000 £95,000 £80,000
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

Service Delivery
Job Vacancy Trend in Northern Ireland

Historical trend showing the proportion of permanent IT job postings citing Service Delivery relative to all permanent IT jobs advertised in Northern Ireland.

Service Delivery job vacancy trend in Northern Ireland

Service Delivery
Salary Trend in Northern Ireland

Salary distribution trend for jobs in Northern Ireland citing Service Delivery.

Salary distribution trend for jobs in Northern Ireland citing Service Delivery

Service Delivery
Salary Histogram in Northern Ireland

Salary distribution for jobs citing Service Delivery in Northern Ireland over the 6 months to 14 January 2026.

Salary histogram for Service Delivery in Northern Ireland

Service Delivery
Job Locations in Northern Ireland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Northern Ireland region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
County Antrim +25 27 £43,500 -8.42% 5
County Down -8 4 - -
County Armagh - 2 - -
County Londonderry - 1 - -
Newry - 1 - -
County Tyrone - 1 - -
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in Northern Ireland by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 10 (29.41%) Microsoft Excel
2 9 (26.47%) Microsoft Office
3 3 (8.82%) Microsoft PowerPoint
4 2 (5.88%) MS Visio
Business Applications
1 7 (20.59%) Sage X3
2 1 (2.94%) SAP ERP
2 1 (2.94%) SAP S/4HANA
Cloud Services
1 4 (11.76%) AWS
1 4 (11.76%) Azure
2 2 (5.88%) Microsoft 365
3 1 (2.94%) IaaS
3 1 (2.94%) SaaS
Communications & Networking
1 6 (17.65%) ADSL
1 6 (17.65%) Ethernet
2 3 (8.82%) LAN
3 2 (5.88%) Cisco Wireless
3 2 (5.88%) Firewall
3 2 (5.88%) MPLS
3 2 (5.88%) Wireless
3 2 (5.88%) WLAN
4 1 (2.94%) 4G
4 1 (2.94%) Remote Desktop
4 1 (2.94%) VLAN
4 1 (2.94%) Wi-Fi
Database & Business Intelligence
1 1 (2.94%) SAP HANA
General
1 17 (50.00%) Social Skills
2 13 (38.24%) Law
3 8 (23.53%) Analytical Skills
4 4 (11.76%) Police
5 2 (5.88%) Finance
5 2 (5.88%) Manufacturing
6 1 (2.94%) Inclusion and Diversity
6 1 (2.94%) Marketing
6 1 (2.94%) Pharmaceutical
Job Titles
1 10 (29.41%) Incident Manager
1 10 (29.41%) Major Incident Manager
2 6 (17.65%) NOC Engineer
3 4 (11.76%) Architect
3 4 (11.76%) Service Architect
4 2 (5.88%) Delivery Manager
4 2 (5.88%) Network Engineer
4 2 (5.88%) Service Delivery Manager
4 2 (5.88%) Service Manager
5 1 (2.94%) Account Manager
5 1 (2.94%) Analyst
5 1 (2.94%) ICT Analyst
5 1 (2.94%) Infrastructure Specialist
5 1 (2.94%) Network Delivery Manager
5 1 (2.94%) Network Manager
5 1 (2.94%) Network Operations Manager
5 1 (2.94%) Network Services Manager
5 1 (2.94%) Service Analyst
Libraries, Frameworks & Software Standards
1 1 (2.94%) SAP Basis
Miscellaneous
1 7 (20.59%) Video Conferencing
2 4 (11.76%) Enterprise Software
3 3 (8.82%) Virtual Team
4 1 (2.94%) Analytical Mindset
4 1 (2.94%) Self-Motivation
4 1 (2.94%) Smartphone
4 1 (2.94%) Web Conferencing
Operating Systems
1 7 (20.59%) Windows
2 1 (2.94%) Android
Processes & Methodologies
1 21 (61.76%) ITIL
2 15 (44.12%) Customer Service
3 10 (29.41%) Incident Management
3 10 (29.41%) Problem-Solving
3 10 (29.41%) Time Management
4 8 (23.53%) ERP
4 8 (23.53%) Logistics
4 8 (23.53%) Major Incident Management
5 7 (20.59%) Cybersecurity
5 7 (20.59%) Project Delivery
6 5 (14.71%) Agile
6 5 (14.71%) Service Management
7 4 (11.76%) DevOps
7 4 (11.76%) Presales
7 4 (11.76%) Runbook
7 4 (11.76%) Service Design
7 4 (11.76%) SFIA
7 4 (11.76%) SIAM
7 4 (11.76%) TOGAF
7 4 (11.76%) Transition Management
Qualifications
1 17 (50.00%) Security Cleared
2 12 (35.29%) Degree
3 8 (23.53%) Cisco Certification
4 6 (17.65%) CCNA
5 4 (11.76%) ITIL Certification
6 2 (5.88%) BPSS Clearance
6 2 (5.88%) CCNP
6 2 (5.88%) SC Cleared
7 1 (2.94%) Computer Science Degree
Quality Assurance & Compliance
1 8 (23.53%) SLA
2 1 (2.94%) ISO/IEC 27001
System Software
1 2 (5.88%) Active Directory
Systems Management
1 1 (2.94%) Microsoft Intune
Vendors
1 15 (44.12%) Microsoft
1 15 (44.12%) Remedy
2 8 (23.53%) Cisco
3 7 (20.59%) Sage
4 6 (17.65%) Fortinet
4 6 (17.65%) Juniper
4 6 (17.65%) SolarWinds
5 5 (14.71%) CrowdStrike
6 4 (11.76%) Palo Alto
7 2 (5.88%) Aruba
8 1 (2.94%) Apple
8 1 (2.94%) Capita
8 1 (2.94%) Intel
8 1 (2.94%) SAP
8 1 (2.94%) Wyse