Period
to 19 July 2018

The following table provides summary statistics for permanent job vacancies advertised in Northern Ireland with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 19 July 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > Northern Ireland
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 37 39 24
Rank change year-on-year +2 -15 +20
Permanent jobs citing Service Delivery 21 20 25
As % of all permanent IT jobs advertised in Northern Ireland 5.04% 4.40% 8.74%
As % of the Processes & Methodologies category 5.48% 4.72% 9.43%
Number of salaries quoted 14 21 19
Northern Ireland median annual salary £21,000 £50,000 £37,500
Median salary % change year-on-year -58.00% +33.33% +25.00%
10th Percentile £20,500 £29,250 £34,750
90th Percentile £26,525 £62,500 £50,000
UK median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Northern Ireland with a requirement for process or methodology skills.

All Process and Methodology Skills
Northern Ireland
Permanent vacancies with a requirement for process or methodology skills 383 424 265
As % of all permanent IT jobs advertised in Northern Ireland 91.85% 93.19% 92.66%
Number of salaries quoted 276 342 190
Northern Ireland median annual salary £40,000 £37,500 £40,000
Median salary % change year-on-year +6.67% -6.25% +6.67%
10th Percentile £22,500 £21,250 £25,000
90th Percentile £63,750 £60,000 £61,250
UK median annual salary £50,000 £49,056 £47,500
% change year-on-year +1.92% +3.28% -

Service Delivery
Job Vacancy Trend in Northern Ireland

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Northern Ireland.

Job vacancy trend for Service Delivery in Northern Ireland

Service Delivery
Salary Trend in Northern Ireland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Northern Ireland.

Salary trend for Service Delivery in Northern Ireland

Service Delivery
Salary Histogram in Northern Ireland

The salary distribution of IT jobs citing Service Delivery in Northern Ireland over the 6 months to 19 July 2018.

Salary histogram for Service Delivery in Northern Ireland

Service Delivery
Job Locations in Northern Ireland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Northern Ireland region over the 6 months to 19 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
County Antrim -1 17 £21,000 -58.00% 1
County Tyrone - 2 £23,500 -
County Londonderry - 1 - -
Service Delivery
UK

For the 6 months to 19 July 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Northern Ireland region with a requirement for Service Delivery.

1 17 (80.95%) Finance
2 13 (61.90%) Microsoft
2 13 (61.90%) Microsoft Certification
3 12 (57.14%) ITIL
4 11 (52.38%) MCP
4 11 (52.38%) Windows
4 11 (52.38%) MCSA
4 11 (52.38%) Microsoft Excel
4 11 (52.38%) LAN
4 11 (52.38%) TCP/IP
4 11 (52.38%) Microsoft PowerPoint
4 11 (52.38%) Windows 7
4 11 (52.38%) ITIL V3
4 11 (52.38%) Data Centre
5 10 (47.62%) Exchange Server 2013
5 10 (47.62%) Windows 10
5 10 (47.62%) Exchange Server 2010
5 10 (47.62%) Cisco CUCM
5 10 (47.62%) Exchange Server 2007
5 10 (47.62%) MCDST
5 10 (47.62%) MCITP
5 10 (47.62%) Incident Management
5 10 (47.62%) ServiceCenter
5 10 (47.62%) Network Security
5 10 (47.62%) VPN
5 10 (47.62%) MS Exchange
5 10 (47.62%) WAN
5 10 (47.62%) Active Directory
5 10 (47.62%) HP
5 10 (47.62%) Dell

Service Delivery
Co-occurring IT Skills in Northern Ireland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (47.62%) Blackberry Enterprise Server
1 10 (47.62%) Exchange Server 2007
1 10 (47.62%) Exchange Server 2010
1 10 (47.62%) Exchange Server 2013
1 10 (47.62%) MS Exchange
2 1 (4.76%) OpenStack
Applications
1 11 (52.38%) Microsoft Excel
1 11 (52.38%) Microsoft PowerPoint
2 2 (9.52%) Microsoft Office
Cloud Services
1 1 (4.76%) Amazon AWS
1 1 (4.76%) Microsoft Azure
Communications & Networking
1 11 (52.38%) LAN
1 11 (52.38%) TCP/IP
2 10 (47.62%) Network Security
2 10 (47.62%) VPN
2 10 (47.62%) WAN
3 1 (4.76%) Ethernet
3 1 (4.76%) SAN
3 1 (4.76%) Software-Defined Networking
General
1 17 (80.95%) Finance
2 3 (14.29%) Retail
3 1 (4.76%) Telecoms
Job Titles
1 10 (47.62%) Analyst
2 9 (42.86%) Support Analyst
3 3 (14.29%) Project Manager
4 2 (9.52%) Service Manager
4 2 (9.52%) Support Engineer
5 1 (4.76%) 1st Line Engineer
5 1 (4.76%) 1st Line Support Engineer
5 1 (4.76%) Client Services Manager
5 1 (4.76%) Desktop Specialist
5 1 (4.76%) Desktop Support Specialist
5 1 (4.76%) Field Service Technician
5 1 (4.76%) Graduate Software Engineer
5 1 (4.76%) IT Services Manager
5 1 (4.76%) IT Technician
5 1 (4.76%) Senior Analyst
5 1 (4.76%) Senior Project Manager
5 1 (4.76%) Service Analyst
5 1 (4.76%) Service Management Analyst
5 1 (4.76%) Support Specialist
5 1 (4.76%) Unix Engineer
Libraries, Frameworks & Software Standards
1 1 (4.76%) RESTful
1 1 (4.76%) Web Services
1 1 (4.76%) YAML
Miscellaneous
1 11 (52.38%) Data Centre
2 10 (47.62%) Blackberry
3 2 (9.52%) Virtual Team
4 1 (4.76%) Algorithms
4 1 (4.76%) Clustering
4 1 (4.76%) Computer Science
4 1 (4.76%) Data Structures
4 1 (4.76%) Driving Licence
Operating Systems
1 11 (52.38%) Windows
1 11 (52.38%) Windows 7
2 10 (47.62%) Windows 10
3 2 (9.52%) Linux
4 1 (4.76%) AIX
4 1 (4.76%) HPUX
4 1 (4.76%) Solaris
4 1 (4.76%) Unix
4 1 (4.76%) Windows Server
4 1 (4.76%) Windows XP
Processes & Methodologies
1 12 (57.14%) ITIL
2 11 (52.38%) ITIL V3
3 10 (47.62%) Incident Management
4 4 (19.05%) Change Management
4 4 (19.05%) PRINCE2
5 3 (14.29%) Process Management
5 3 (14.29%) Project Management
6 2 (9.52%) Agile Software Development
6 2 (9.52%) Analytics
6 2 (9.52%) Change Control
6 2 (9.52%) Commercial Awareness
6 2 (9.52%) Continuous Improvement
6 2 (9.52%) Critical Path Analysis
6 2 (9.52%) Gantt Chart
6 2 (9.52%) Presales
6 2 (9.52%) Stakeholder Management
6 2 (9.52%) Virtual Team Management
7 1 (4.76%) Break/Fix
7 1 (4.76%) Decision-Making
7 1 (4.76%) Problem-Solving
Programming Languages
1 1 (4.76%) Java
1 1 (4.76%) Python
Qualifications
1 13 (61.90%) Microsoft Certification
2 11 (52.38%) MCP
2 11 (52.38%) MCSA
3 10 (47.62%) MCDST
3 10 (47.62%) MCITP
4 3 (14.29%) PRINCE2 Practitioner
5 2 (9.52%) Degree
5 2 (9.52%) PMI Certification
5 2 (9.52%) PMP
6 1 (4.76%) A+ Certification
6 1 (4.76%) Computer Science Degree
6 1 (4.76%) Master's Degree
6 1 (4.76%) MBA
Quality Assurance & Compliance
1 4 (19.05%) SLA
2 1 (4.76%) ISO 9001
2 1 (4.76%) ISO/IEC 20000
System Software
1 10 (47.62%) Active Directory
2 1 (4.76%) Docker
2 1 (4.76%) VMware Infrastructure
Systems Management
1 10 (47.62%) Cisco CUCM
1 10 (47.62%) ServiceCenter
Vendors
1 13 (61.90%) Microsoft
2 10 (47.62%) Apple
2 10 (47.62%) Bloomberg
2 10 (47.62%) Cisco
2 10 (47.62%) Dell
2 10 (47.62%) HP
2 10 (47.62%) Remedy
2 10 (47.62%) Reuters
3 1 (4.76%) BT
3 1 (4.76%) Progress
3 1 (4.76%) VMware
3 1 (4.76%) Xerox