2nd Line Support Analyst Jobs in the South West

Second Line Support Analyst
England > South West

The median Second Line Support Analyst salary in the South West is £32,000 per year, according to job vacancies posted during the 6 months leading to 15 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
15 May 2025
Same period 2024 Same period 2023
Rank 156 281 260
Rank change year-on-year +125 -21 +44
Permanent jobs requiring a 2nd Line Support Analyst 19 12 9
As % of all permanent jobs advertised in the South West 0.53% 0.13% 0.13%
As % of the Job Titles category 0.57% 0.13% 0.15%
Number of salaries quoted 10 12 9
10th Percentile £28,500 - -
25th Percentile £29,344 £36,250 £27,000
Median annual salary (50th Percentile) £32,000 £43,000 £30,000
Median % change year-on-year -25.58% +43.33% +4.35%
75th Percentile £33,750 £46,250 £33,250
90th Percentile - - £35,000
England median annual salary £32,500 £33,250 £31,500
% change year-on-year -2.26% +5.56% +5.00%

All Permanent IT Job Vacancies
South West

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South West with a recognized job title 3,343 8,908 5,989
% of permanent jobs with a recognized job title 93.83% 96.24% 89.07%
Number of salaries quoted 2,001 6,530 3,737
10th Percentile £27,250 £28,000 £29,000
25th Percentile £37,500 £36,279 £37,500
Median annual salary (50th Percentile) £52,500 £50,000 £52,500
Median % change year-on-year +5.00% -4.76% +5.00%
75th Percentile £63,750 £63,750 £68,750
90th Percentile £77,500 £77,500 £79,150
England median annual salary £57,000 £53,500 £60,800
% change year-on-year +6.54% -12.01% +1.33%

2nd Line Support Analyst
Job Vacancy Trend in the South West

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for 2nd Line Support Analyst in the South West

2nd Line Support Analyst
Salary Trend in the South West

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in the South West.

Salary trend for 2nd Line Support Analyst in the South West

2nd Line Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the South West region over the 6 months to 15 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Wiltshire +50 9 - - 3
Somerset - 5 £32,500 - 2
Cornwall - 3 £28,500 - 1
Gloucestershire - 2 £31,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the South West

For the 6 months to 15 May 2025, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring 2nd Line Support Analyst in the job title.

1 17 (89.47%) Microsoft
1 17 (89.47%) Azure
2 14 (73.68%) Cybersecurity
2 14 (73.68%) Firewall
3 13 (68.42%) Microsoft 365
4 9 (47.37%) Ticket Management
5 8 (42.11%) Games
6 7 (36.84%) Problem-Solving
6 7 (36.84%) ITIL
7 5 (26.32%) Windows
7 5 (26.32%) Linux
7 5 (26.32%) DHCP
7 5 (26.32%) VPN
7 5 (26.32%) DNS
7 5 (26.32%) Active Directory
7 5 (26.32%) A+ Certification
7 5 (26.32%) Disaster Recovery
7 5 (26.32%) Network+ Certification
7 5 (26.32%) Mentoring
7 5 (26.32%) Windows Server
7 5 (26.32%) Collaborative Working
7 5 (26.32%) VLAN
7 5 (26.32%) Microsoft Intune
7 5 (26.32%) Amazon RDS
8 4 (21.05%) Customer Service
9 3 (15.79%) Marketing
9 3 (15.79%) Degree
9 3 (15.79%) Manufacturing
9 3 (15.79%) Service Delivery
10 2 (10.53%) SQL

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 17 (89.47%) Azure
2 13 (68.42%) Microsoft 365
Communications & Networking
1 14 (73.68%) Firewall
2 5 (26.32%) DHCP
2 5 (26.32%) DNS
2 5 (26.32%) VLAN
2 5 (26.32%) VPN
Database & Business Intelligence
1 5 (26.32%) Amazon RDS
General
1 8 (42.11%) Games
2 3 (15.79%) Manufacturing
2 3 (15.79%) Marketing
Operating Systems
1 5 (26.32%) Linux
1 5 (26.32%) Windows
1 5 (26.32%) Windows Server
Processes & Methodologies
1 14 (73.68%) Cybersecurity
2 9 (47.37%) Ticket Management
3 7 (36.84%) ITIL
3 7 (36.84%) Problem-Solving
4 5 (26.32%) Collaborative Working
4 5 (26.32%) Disaster Recovery
4 5 (26.32%) Mentoring
5 4 (21.05%) Customer Service
6 3 (15.79%) Service Delivery
Programming Languages
1 2 (10.53%) SQL
Qualifications
1 5 (26.32%) A+ Certification
1 5 (26.32%) Network+ Certification
2 3 (15.79%) Degree
3 2 (10.53%) Security Cleared
System Software
1 5 (26.32%) Active Directory
Systems Management
1 5 (26.32%) Microsoft Intune
Vendors
1 17 (89.47%) Microsoft
2 2 (10.53%) Oracle