Period
to 19 November 2017

The median annual salary for a 2nd Line Support Analyst was £25,000 in advertised job vacancies in the South West during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England > South West
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 290 312 347
Rank change year-on-year +22 +35 -52
Permanent jobs requiring a 2nd Line Support Analyst 26 33 20
As % of all permanent IT jobs advertised in the South West 0.25% 0.30% 0.17%
As % of the Job Titles category 0.26% 0.31% 0.17%
Number of salaries quoted 26 29 16
South West median annual salary £25,000 £27,000 £22,700
Median salary % change year-on-year -7.41% +18.94% -11.84%
10th Percentile £19,250 £21,750 £20,000
90th Percentile £33,000 £28,750 £32,500
England median annual salary £27,500 £27,000 £27,000
% change year-on-year +1.85% - +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 9964 10538 11547
% of permanent IT jobs with a recognized job title 97.55% 96.99% 97.12%
Number of salaries quoted 8263 8900 9774
South West median annual salary £40,000 £40,000 £39,000
Median salary % change year-on-year - +2.56% +4.00%
10th Percentile £24,500 £24,613 £23,500
90th Percentile £62,500 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

2nd Line Support Analyst
Job Vacancy Trend in the South West

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for 2nd Line Support Analyst in the South West

2nd Line Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the South West.

Salary trend for 2nd Line Support Analyst in the South West

2nd Line Support Analyst
Salary Histogram in the South West

The salary distribution of IT jobs citing 2nd Line Support Analyst in the South West over the 6 months to 19 November 2017.

Salary histogram for 2nd Line Support Analyst in the South West

2nd Line Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the South West region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -15 16 £26,500 +6.00% 1
Devon - 4 £19,500 -
Wiltshire -8 3 £24,000 -14.29%
Gloucestershire +22 1 £23,991 -12.76%
Dorset +4 1 £25,000 -7.41%
Somerset -11 1 £25,000 +8.70%
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 19 November 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support Analyst in the job title.

1 18 (69.23%) Microsoft
2 10 (38.46%) Windows
3 8 (30.77%) Finance
3 8 (30.77%) Degree
3 8 (30.77%) Microsoft Office
3 8 (30.77%) Active Directory
4 6 (23.08%) Microsoft Certification
4 6 (23.08%) Incident Management
4 6 (23.08%) Office 365
5 4 (15.38%) Windows 7
5 4 (15.38%) Problem Management
5 4 (15.38%) SQL
5 4 (15.38%) Oracle
5 4 (15.38%) ITIL
5 4 (15.38%) TCP/IP
6 3 (11.54%) B2B
6 3 (11.54%) SLA
6 3 (11.54%) Avaya
6 3 (11.54%) WAN
6 3 (11.54%) Internet
6 3 (11.54%) Asset Management
6 3 (11.54%) Analytical Skills
6 3 (11.54%) Windows 10
7 2 (7.69%) Proactive Management
7 2 (7.69%) Skype
7 2 (7.69%) Windows 8
7 2 (7.69%) Management Information System
7 2 (7.69%) XenApp
7 2 (7.69%) Apple iOS
7 2 (7.69%) Skype for Business

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.69%) Skype for Business
2 1 (3.85%) Exchange Server 2003
2 1 (3.85%) Exchange Server 2007
2 1 (3.85%) Exchange Server 2010
2 1 (3.85%) MS Exchange
Applications
1 8 (30.77%) Microsoft Office
Cloud Services
1 6 (23.08%) Office 365
Communications & Networking
1 4 (15.38%) TCP/IP
2 3 (11.54%) Internet
2 3 (11.54%) WAN
3 2 (7.69%) DSL
3 2 (7.69%) Skype
3 2 (7.69%) VPN
4 1 (3.85%) DNS
4 1 (3.85%) Firewall
4 1 (3.85%) LAN
4 1 (3.85%) SAN
General
1 8 (30.77%) Finance
2 2 (7.69%) Manufacturing
3 1 (3.85%) Banking
3 1 (3.85%) Investment Banking
3 1 (3.85%) Retail
Miscellaneous
1 3 (11.54%) Analytical Skills
2 2 (7.69%) Computer Science
2 2 (7.69%) Management Information System
3 1 (3.85%) Driving Licence
Operating Systems
1 10 (38.46%) Windows
2 4 (15.38%) Windows 7
3 3 (11.54%) Windows 10
4 2 (7.69%) Apple iOS
4 2 (7.69%) Unix
4 2 (7.69%) Windows 8
4 2 (7.69%) Windows Mobile
5 1 (3.85%) Windows Server 2008
5 1 (3.85%) Windows Server 2012
Processes & Methodologies
1 6 (23.08%) Incident Management
2 4 (15.38%) ITIL
2 4 (15.38%) Problem Management
3 3 (11.54%) Asset Management
3 3 (11.54%) B2B
4 2 (7.69%) Mathematics
4 2 (7.69%) Proactive Management
4 2 (7.69%) Service Management
5 1 (3.85%) Continuous Improvement
5 1 (3.85%) CRM
5 1 (3.85%) Fault Management
5 1 (3.85%) Investment Management
5 1 (3.85%) IT Asset Management
5 1 (3.85%) Service Delivery
5 1 (3.85%) Storage Virtualisation
Programming Languages
1 4 (15.38%) SQL
Qualifications
1 8 (30.77%) Degree
2 6 (23.08%) Microsoft Certification
3 1 (3.85%) CCNA
3 1 (3.85%) Cisco Certification
3 1 (3.85%) SC Cleared
3 1 (3.85%) Security Cleared
Quality Assurance & Compliance
1 3 (11.54%) SLA
System Software
1 8 (30.77%) Active Directory
2 2 (7.69%) XenApp
3 1 (3.85%) VMware ESXi
3 1 (3.85%) VMware Infrastructure
3 1 (3.85%) vSphere
Systems Management
1 1 (3.85%) SCCM
Vendors
1 18 (69.23%) Microsoft
2 4 (15.38%) Oracle
3 3 (11.54%) Avaya
4 2 (7.69%) Apple
4 2 (7.69%) Citrix
4 2 (7.69%) VMware
5 1 (3.85%) EMC
5 1 (3.85%) SAP
5 1 (3.85%) SonicWALL
5 1 (3.85%) Veeam