The median annual salary for a 2nd Line Support Analyst was £22,000 in advertised job vacancies in the South West during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England / South West
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 224 228 234
Rank change year-on-year +4 +6  
Permanent jobs requiring a 2nd Line Support Analyst 7 13 16
As % of all permanent IT jobs advertised in the South West 0.13% 0.25% 0.27%
As % of the Job Titles category 0.14% 0.25% 0.27%
Number of salaries quoted 7 11 8
Median salary £22,000 £22,500 £24,500
Median salary % change year-on-year -2.22% -8.16%  
90% offered a salary of more than £20,500 £22,500 £17,400
10% offered a salary of more than £30,600 £27,500 £30,450
UK excluding London median salary £25,500 £25,000 £24,500
% change year-on-year +2.00% +2.04%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South West
Permanent job vacancies with a job title containing a recognized job role 5136 5114 5837
As % of all permanent IT job vacancies advertised in the South West 96.96% 97.63% 97.14%
Number of salaries quoted 4279 4337 4923
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.66%  
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in the South West

The job posting trend of jobs advertised in the South West that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in the South West

2nd Line Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the South West.

Salary trend for 2nd Line Support Analyst in the South West

2nd Line Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the South West region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -27 3 £29,000 +28.88%
Gloucestershire +3 2 £22,000 -26.66%
Wiltshire 0 1 £20,500 -
Devon - 1 £20,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 23 June 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support Analyst in the job title.

1 16 (76.19%) Windows
2 14 (66.67%) Active Directory
3 13 (61.90%) Citrix
4 11 (52.38%) MS Exchange
5 10 (47.62%) TCP/IP
5 10 (47.62%) Microsoft
6 8 (38.10%) Microsoft Office
7 7 (33.33%) Service Management
7 7 (33.33%) Wi-Fi
7 7 (33.33%) Finance
7 7 (33.33%) Windows Server
8 6 (28.57%) Coaching
8 6 (28.57%) Trend Analysis
8 6 (28.57%) LAN
8 6 (28.57%) WAN
8 6 (28.57%) Symantec
9 4 (19.05%) VMware
9 4 (19.05%) XenApp
9 4 (19.05%) Windows Server 2008
9 4 (19.05%) ITIL Certification
9 4 (19.05%) ITIL
10 3 (14.29%) Windows XP
10 3 (14.29%) DNS
10 3 (14.29%) DHCP
11 2 (9.52%) Cisco
11 2 (9.52%) Microsoft Certification
11 2 (9.52%) Windows Server 2003
11 2 (9.52%) VMware Infrastructure
11 2 (9.52%) Windows 7
11 2 (9.52%) Service Delivery

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (52.38%) MS Exchange
Applications
1 8 (38.10%) Microsoft Office
Cloud Services
1 1 (4.76%) Office 365
Communications & Networking
1 10 (47.62%) TCP/IP
2 7 (33.33%) Wi-Fi
3 6 (28.57%) LAN
3 6 (28.57%) WAN
4 3 (14.29%) DHCP
4 3 (14.29%) DNS
5 1 (4.76%) Firewall
5 1 (4.76%) Internet
5 1 (4.76%) IP Telephony
Database & Business Intelligence
1 1 (4.76%) Relational Database
General
1 7 (33.33%) Finance
2 1 (4.76%) Games
2 1 (4.76%) Legal
2 1 (4.76%) Retail
Miscellaneous
1 1 (4.76%) Analytical Skills
1 1 (4.76%) Driving Licence
Operating Systems
1 16 (76.19%) Windows
2 7 (33.33%) Windows Server
3 4 (19.05%) Windows Server 2008
4 3 (14.29%) Windows XP
5 2 (9.52%) Windows 10
5 2 (9.52%) Windows 7
5 2 (9.52%) Windows Server 2003
6 1 (4.76%) Apple iOS
6 1 (4.76%) Linux
6 1 (4.76%) Mac OS X
6 1 (4.76%) Windows 8
6 1 (4.76%) Windows Server 2012
Processes & Methodologies
1 7 (33.33%) Service Management
2 6 (28.57%) Coaching
2 6 (28.57%) Trend Analysis
3 4 (19.05%) ITIL
4 2 (9.52%) Service Delivery
5 1 (4.76%) Customer Requirements
5 1 (4.76%) Incident Management
Qualifications
1 4 (19.05%) ITIL Certification
2 2 (9.52%) Microsoft Certification
3 1 (4.76%) Degree
System Software
1 14 (66.67%) Active Directory
2 4 (19.05%) XenApp
3 2 (9.52%) VMware Infrastructure
4 1 (4.76%) Terminal Server
4 1 (4.76%) XenDesktop
Vendors
1 13 (61.90%) Citrix
2 10 (47.62%) Microsoft
3 6 (28.57%) Symantec
4 4 (19.05%) VMware
5 2 (9.52%) Cisco
6 1 (4.76%) Dell
6 1 (4.76%) Juniper
6 1 (4.76%) SAP