The median annual salary for a 2nd Line Support Analyst was £25,000 in advertised job vacancies in the South West during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England / South West
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 213 241 233
Rank change year-on-year +28 -8  
Permanent jobs requiring a 2nd Line Support Analyst 16 17 12
As % of all permanent IT jobs advertised in the South West 0.32% 0.29% 0.20%
As % of the Job Titles category 0.33% 0.30% 0.20%
Number of salaries quoted 14 17 11
Median salary £25,000 £27,000 £21,500
Median salary % change year-on-year -7.40% +25.58%  
90% offered a salary of more than £22,150 £22,500 £18,000
10% offered a salary of more than £29,700 £32,500 £24,300
UK excluding London median salary £25,000 £26,500 £24,500
% change year-on-year -5.66% +8.16%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South West
Permanent job vacancies with a job title containing a recognized job role 4888 5679 5932
As % of all permanent IT job vacancies advertised in the South West 96.66% 96.80% 97.79%
Number of salaries quoted 4073 4697 4972
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.66%  
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £60,000 £56,000 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in the South West

The job posting trend of jobs advertised in the South West that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in the South West

2nd Line Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the South West.

Salary trend for 2nd Line Support Analyst in the South West

2nd Line Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the South West region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +17 8 £25,000 +1.01%
Bristol +7 4 £31,000 +25.25%
Gloucestershire - 3 £22,000 -
Devon - 1 £30,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 28 March 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support Analyst in the job title.

1 18 (81.82%) Active Directory
1 18 (81.82%) Windows
2 15 (68.18%) Citrix
3 13 (59.09%) MS Exchange
4 12 (54.55%) Microsoft
4 12 (54.55%) MS Office
5 10 (45.45%) TCP/IP
5 10 (45.45%) Service Management
5 10 (45.45%) Wi-Fi
6 9 (40.91%) Windows Server
7 8 (36.36%) Finance
7 8 (36.36%) ITIL
8 7 (31.82%) LAN
8 7 (31.82%) WAN
8 7 (31.82%) Symantec
8 7 (31.82%) Coaching
8 7 (31.82%) Trend Analysis
9 6 (27.27%) VMware
10 5 (22.73%) ITIL Certification
10 5 (22.73%) MS Excel
11 4 (18.18%) Cisco
11 4 (18.18%) VMware Infrastructure
11 4 (18.18%) Windows Server 2008
12 3 (13.64%) XenApp
12 3 (13.64%) Windows Server 2003
12 3 (13.64%) DNS
12 3 (13.64%) DHCP
12 3 (13.64%) Microsoft Certification
13 2 (9.09%) NetApp
13 2 (9.09%) Lotus

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (59.09%) MS Exchange
2 2 (9.09%) IBM Domino
2 2 (9.09%) IBM Notes
3 1 (4.55%) Exchange Server 2007
Applications
1 12 (54.55%) MS Office
2 5 (22.73%) MS Excel
Cloud Services
1 1 (4.55%) Office 365
Communications & Networking
1 10 (45.45%) TCP/IP
1 10 (45.45%) Wi-Fi
2 7 (31.82%) LAN
2 7 (31.82%) WAN
3 3 (13.64%) DHCP
3 3 (13.64%) DNS
4 1 (4.55%) Firewall
Database & Business Intelligence
1 1 (4.55%) Relational Database
General
1 8 (36.36%) Finance
2 1 (4.55%) Advertising
2 1 (4.55%) Games
2 1 (4.55%) Legal
Miscellaneous
1 2 (9.09%) PDA
1 2 (9.09%) Smartphone
2 1 (4.55%) Analytical Skills
2 1 (4.55%) Driving Licence
Operating Systems
1 18 (81.82%) Windows
2 9 (40.91%) Windows Server
3 4 (18.18%) Windows Server 2008
4 3 (13.64%) Windows Server 2003
5 2 (9.09%) Windows 7
5 2 (9.09%) Windows XP
6 1 (4.55%) Apple iOS
6 1 (4.55%) Linux
6 1 (4.55%) Mac OS X
6 1 (4.55%) Windows 10
6 1 (4.55%) Windows 8
Processes & Methodologies
1 10 (45.45%) Service Management
2 8 (36.36%) ITIL
3 7 (31.82%) Coaching
3 7 (31.82%) Trend Analysis
4 2 (9.09%) Data Protection
4 2 (9.09%) Line Management
4 2 (9.09%) Service Delivery
5 1 (4.55%) Customer Requirements
5 1 (4.55%) Incident Management
5 1 (4.55%) ITIL V3
5 1 (4.55%) Workflow
5 1 (4.55%) Workflow Management
Qualifications
1 5 (22.73%) ITIL Certification
2 3 (13.64%) Microsoft Certification
3 1 (4.55%) Degree
3 1 (4.55%) MCSE
3 1 (4.55%) VMware Certified Professional (VCP)
System Software
1 18 (81.82%) Active Directory
2 4 (18.18%) VMware Infrastructure
3 3 (13.64%) XenApp
4 1 (4.55%) Hyper-V
4 1 (4.55%) Terminal Server
4 1 (4.55%) VMware ESXi
4 1 (4.55%) XenDesktop
Systems Management
1 1 (4.55%) SCCM
Vendors
1 15 (68.18%) Citrix
2 12 (54.55%) Microsoft
3 7 (31.82%) Symantec
4 6 (27.27%) VMware
5 4 (18.18%) Cisco
6 2 (9.09%) Lotus
6 2 (9.09%) NetApp
6 2 (9.09%) ServiceNow