1st/2nd Line Service Desk Analyst
UK
The median 1st/2nd Line Service Desk Analyst salary in the UK is £25,500 per year, according to job vacancies posted during the 6 months leading to 16 April 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 16 Apr 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 709 | 619 | 869 |
| Rank change year-on-year | -90 | +250 | +44 |
| Permanent jobs requiring a 1st/2nd Line Service Desk Analyst | 15 | 16 | 16 |
| As % of all permanent jobs in the UK | 0.017% | 0.039% | 0.017% |
| As % of the Job Titles category | 0.019% | 0.043% | 0.018% |
| Number of salaries quoted | 7 | 12 | 16 |
| 10th Percentile | £24,000 | - | £26,250 |
| 25th Percentile | £24,625 | £27,000 | £29,000 |
| Median annual salary (50th Percentile) | £25,500 | £31,500 | £30,000 |
| Median % change year-on-year | -19.05% | +5.00% | +14.29% |
| 75th Percentile | £25,750 | £37,500 | £39,813 |
| 90th Percentile | £28,650 | £44,250 | £46,750 |
| UK excluding London median annual salary | £25,500 | - | £28,750 |
| % change year-on-year | - | - | +15.00% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 79,387 | 37,056 | 88,958 |
| % of permanent jobs with a recognized job title | 92.59% | 89.35% | 94.57% |
| Number of salaries quoted | 50,792 | 23,295 | 66,136 |
| 10th Percentile | £30,000 | £31,250 | £28,500 |
| 25th Percentile | £40,000 | £42,500 | £38,500 |
| Median annual salary (50th Percentile) | £55,000 | £60,000 | £53,795 |
| Median % change year-on-year | -8.33% | +11.53% | -10.34% |
| 75th Percentile | £75,000 | £78,750 | £71,250 |
| 90th Percentile | £95,000 | £100,000 | £90,000 |
| UK excluding London median annual salary | £50,000 | £52,500 | £50,000 |
| % change year-on-year | -4.76% | +5.00% | -4.76% |
1st/2nd Line Service Desk Analyst
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Service Desk Analyst' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Service Desk Analyst
Salary Trend
Salary distribution trend for 1st/2nd Line Service Desk Analyst job vacancies in the UK.
1st/2nd Line Service Desk Analyst
Top 6 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Service Desk Analyst within the UK over the 6 months to 16 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -80 | 15 | £25,500 | -19.05% | |
| UK excluding London | -57 | 14 | £25,500 | - | |
| South East | - | 8 | - | - | |
| North of England | -53 | 6 | £25,500 | - | |
| Yorkshire | - | 6 | £25,500 | - | |
| London | -12 | 1 | £33,000 | +4.76% |
1st/2nd Line Service Desk Analyst Skill Set
Top 26 Co-Occurring Skills & Capabilities
For the 6 months to 16 April 2026, 1st/2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Service Desk Analyst in the job title.
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1st/2nd Line Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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