1st/2nd Line Service Desk Analyst
UK
The median 1st/2nd Line Service Desk Analyst salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 9 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 9 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 676 | 888 | 915 |
| Rank change year-on-year | +212 | +27 | +289 |
| Permanent jobs requiring a 1st/2nd Line Service Desk Analyst | 14 | 14 | 58 |
| As % of all permanent jobs advertised in the UK | 0.026% | 0.014% | 0.057% |
| As % of the Job Titles category | 0.029% | 0.015% | 0.063% |
| Number of salaries quoted | 12 | 14 | 55 |
| 10th Percentile | - | £26,250 | £21,250 |
| 25th Percentile | £27,000 | £29,250 | £23,500 |
| Median annual salary (50th Percentile) | £31,500 | £30,000 | £26,000 |
| Median % change year-on-year | +5.00% | +15.38% | -13.33% |
| 75th Percentile | £37,500 | £38,375 | £33,750 |
| 90th Percentile | £44,250 | £47,050 | £37,000 |
| UK excluding London median annual salary | - | £27,500 | £25,000 |
| % change year-on-year | - | +10.00% | -13.04% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 49,007 | 93,784 | 92,686 |
| % of permanent jobs with a recognized job title | 90.47% | 94.63% | 91.46% |
| Number of salaries quoted | 27,411 | 67,216 | 58,370 |
| 10th Percentile | £30,000 | £28,500 | £32,500 |
| 25th Percentile | £41,375 | £38,500 | £45,000 |
| Median annual salary (50th Percentile) | £57,500 | £52,500 | £60,000 |
| Median % change year-on-year | +9.52% | -12.50% | - |
| 75th Percentile | £75,000 | £71,250 | £81,250 |
| 90th Percentile | £97,500 | £90,000 | £100,000 |
| UK excluding London median annual salary | £52,000 | £50,000 | £53,000 |
| % change year-on-year | +4.00% | -5.66% | +6.00% |
1st/2nd Line Service Desk Analyst
Job Vacancy Trend
Job postings that featured 1st/2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Service Desk Analyst
Salary Trend
3-month moving average salary quoted in jobs citing 1st/2nd Line Service Desk Analyst.
1st/2nd Line Service Desk Analyst
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Service Desk Analyst over the 6 months to 9 May 2025.
1st/2nd Line Service Desk Analyst
Top 6 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Service Desk Analyst within the UK over the 6 months to 9 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +163 | 13 | £31,500 | -6.67% | 1 |
| London | +117 | 12 | £31,500 | -19.23% | |
| UK excluding London | +181 | 1 | - | - | 1 |
| Work from Home | +144 | 1 | - | - | |
| North of England | +50 | 1 | - | - | 1 |
| North West | - | 1 | - | - | 1 |
1st/2nd Line Service Desk Analyst Skill Set
Top 28 Co-occurring Skills and Capabilities
For the 6 months to 9 May 2025, 1st/2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Service Desk Analyst in the job title.
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1st/2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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