The following table provides summary statistics for permanent job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 3 months to 27 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
27 Mar 2017
Same period 2016 Same period 2015
Customer Engagement
UK
Rank 549 495 510
Rank change year-on-year -54 +15  
Permanent jobs citing Customer Engagement 330 526 511
As % of all permanent IT jobs advertised in the UK 0.39% 0.51% 0.47%
As % of the Processes & Methodologies category 0.44% 0.57% 0.54%
Number of salaries quoted 219 381 354
Median salary £52,500 £52,500 £57,500
Median salary % change year-on-year - -8.69%  
90% offered a salary of more than £30,000 £35,000 £30,000
10% offered a salary of more than £80,500 £80,000 £82,500
UK excluding London median salary £52,000 £50,000 £55,000
% change year-on-year +4.00% -9.09%  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 75370 91581 93969
As % of all permanent IT job vacancies advertised in the UK 89.10% 88.56% 87.01%
Number of salaries quoted 61980 75773 76024
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £75,000 £75,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Customer Engagement
Job Vacancy Trend

The job posting trend of jobs advertised citing Customer Engagement as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement.

Salary trend for Customer Engagement in the UK

Customer Engagement
Salary Histogram

The salary distribution of IT jobs citing Customer Engagement over the 3 months to 27 March 2017.

Salary histogram for Customer Engagement in the UK

Customer Engagement
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -60 287 £52,500 - 35
London +40 96 £60,000 - 16
South East -26 54 £50,000 - 6
East of England +40 30 £52,500 +16.66% 3
West Midlands -39 26 £32,500 -35.00% 3
East Midlands +19 22 £26,500 -55.83% 1
North West -10 22 £56,250 +13.63% 1
Scotland +35 18 £40,000 -21.18% 4
Cambridgeshire +19 18 £52,500 +5.00% 2
Birmingham -34 18 £30,000 -40.00% 1
Yorkshire +16 17 £40,000 -4.76% 2
West Yorkshire +27 16 £42,500 +1.19%
Leeds +25 16 £42,500 +30.76%
Manchester -21 16 £57,500 +16.16% 1
Berkshire -22 16 £62,500 +13.63% 1
Derbyshire - 15 - -
Derby - 15 - -
Cambridge +11 14 £52,500 +5.00% 2
South West +10 14 £50,000 -18.36% 2
Hampshire +13 13 £40,000 -5.88% 1
Glasgow +37 12 £46,250 -7.50% 1
City of London +46 11 £51,250 -30.50% 1
Hertfordshire +23 9 £52,500 +16.66%
Reading -9 9 £130,000 +136.36%
Coventry +17 7 £52,500 - 1
Watford +6 7 £52,500 +16.66%
West Sussex - 7 £52,000 -
Edinburgh +7 6 £37,000 -28.15% 1
Bristol -12 6 £57,500 +15.00% 1
Wiltshire +19 5 £50,000 +66.66%

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 27 March 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Customer Engagement.

1 171 (23.75%) Degree
2 164 (22.78%) Marketing
3 160 (22.22%) Finance
3 160 (22.22%) CRM
4 143 (19.86%) Presales
5 141 (19.58%) Agile Software Development
6 110 (15.28%) Project Management
6 110 (15.28%) Microsoft
7 108 (15.00%) ITIL
8 103 (14.31%) Analytical Skills
9 101 (14.03%) Business Development
10 100 (13.89%) SQL
11 93 (12.92%) Retail
12 92 (12.78%) Software Engineering
13 90 (12.50%) IBM
14 87 (12.08%) MS Excel
15 85 (11.81%) Analytics
16 81 (11.25%) HP
17 77 (10.69%) Cisco
18 73 (10.14%) PRINCE2
19 72 (10.00%) IT Strategy
20 71 (9.86%) SQL Server
20 71 (9.86%) Microsoft Azure
21 70 (9.72%) Amazon AWS
22 69 (9.58%) Computer Science
22 69 (9.58%) Oracle
22 69 (9.58%) VMware
23 66 (9.17%) Telecoms
24 63 (8.75%) Data Centre
25 62 (8.61%) Business Intelligence

Customer Engagement
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (4.17%) SharePoint
2 17 (2.36%) JBoss
3 14 (1.94%) Skype for Business
4 13 (1.81%) CMS
5 11 (1.53%) Apache
6 8 (1.11%) ArcGIS
6 8 (1.11%) Mule
6 8 (1.11%) OpenStack
7 7 (0.97%) MS Exchange
7 7 (0.97%) Oracle SOA Suite
7 7 (0.97%) Tomcat
7 7 (0.97%) WebSphere
8 6 (0.83%) Cloud Foundry
8 6 (0.83%) Elasticsearch
8 6 (0.83%) SAS
8 6 (0.83%) SharePoint 2013
9 5 (0.69%) Apache Spark
9 5 (0.69%) BizTalk Server
9 5 (0.69%) Umbraco
10 4 (0.56%) Sitecore CMS
Applications
1 87 (12.08%) MS Excel
2 27 (3.75%) MS Office
3 24 (3.33%) MS Visio
4 13 (1.81%) MS Project
5 12 (1.67%) MS PowerPoint
6 5 (0.69%) Photoshop
7 3 (0.42%) InVision
8 1 (0.14%) Adobe Illustrator
8 1 (0.14%) SPSS
Business Applications
1 34 (4.72%) SAP CRM
2 12 (1.67%) Dynamics CRM
3 8 (1.11%) SAP Oil and Gas
4 7 (0.97%) SAP Hybris
5 5 (0.69%) SAP ERP
6 4 (0.56%) Dynamics AX
7 3 (0.42%) Data Workbench
7 3 (0.42%) Remedy ITSM
8 2 (0.28%) Apache OFBiz
8 2 (0.28%) HFM
8 2 (0.28%) Hyperion Enterprise
8 2 (0.28%) SAP HR
8 2 (0.28%) SAP S/4HANA
8 2 (0.28%) SAP SRM
8 2 (0.28%) Unica
9 1 (0.14%) Cognos Business Intelligence
9 1 (0.14%) Oracle Applications
9 1 (0.14%) SAP CO
9 1 (0.14%) SAP FI
9 1 (0.14%) SAP FI/CO
Cloud Services
1 71 (9.86%) Microsoft Azure
2 70 (9.72%) Amazon AWS
3 48 (6.67%) Amazon EC2
4 47 (6.53%) IaaS
5 46 (6.39%) PaaS
6 30 (4.17%) Office 365
7 29 (4.03%) SaaS
8 11 (1.53%) Google Analytics
9 10 (1.39%) AWS CloudFormation
9 10 (1.39%) Cloud Computing
10 8 (1.11%) Amazon Kinesis
10 8 (1.11%) Amazon S3
10 8 (1.11%) Amazon SQS
11 6 (0.83%) GitHub
12 5 (0.69%) Veeva
12 5 (0.69%) Yammer
13 2 (0.28%) AWS Lambda
13 2 (0.28%) Google Cloud Platform
13 2 (0.28%) IBM Cloud
13 2 (0.28%) SoftLayer
Communications & Networking
1 45 (6.25%) Internet
2 24 (3.33%) LAN
2 24 (3.33%) Wireless
3 19 (2.64%) WAN
4 17 (2.36%) TCP/IP
4 17 (2.36%) Wireless Security
5 16 (2.22%) SSL
5 16 (2.22%) VPN
6 15 (2.08%) Skype
7 14 (1.94%) HTTP
7 14 (1.94%) Unified Communications
8 13 (1.81%) DNS
8 13 (1.81%) Firewall
8 13 (1.81%) SAN
9 11 (1.53%) IPsec
9 11 (1.53%) MPLS
10 9 (1.25%) NAS
10 9 (1.25%) VoIP
11 8 (1.11%) FTP
11 8 (1.11%) Network Security
Database & Business Intelligence
1 71 (9.86%) SQL Server
2 55 (7.64%) MySQL
3 45 (6.25%) Big Data
4 37 (5.14%) DB2
5 35 (4.86%) SAP HANA
6 29 (4.03%) Data Warehouse
7 18 (2.50%) Hadoop
7 18 (2.50%) Power BI
8 16 (2.22%) Relational Database
9 15 (2.08%) NoSQL
10 13 (1.81%) RDBMS
11 11 (1.53%) MongoDB
12 9 (1.25%) Amazon DynamoDB
13 8 (1.11%) GIS
14 7 (0.97%) Geospatial Data
14 7 (0.97%) PostgreSQL
15 6 (0.83%) Amazon Redshift
15 6 (0.83%) SQL Server 2008
16 5 (0.69%) Blockchain
16 5 (0.69%) QlikView
Development Applications
1 14 (1.94%) Git (software)
2 9 (1.25%) Team Foundation Server
3 8 (1.11%) Cucumber
3 8 (1.11%) gulp
3 8 (1.11%) JIRA
3 8 (1.11%) Selenium
4 6 (0.83%) GoCD
5 5 (0.69%) Eclipse
5 5 (0.69%) Grunt
5 5 (0.69%) Maven
6 4 (0.56%) Babel
6 4 (0.56%) IntelliJ
6 4 (0.56%) Jenkins
6 4 (0.56%) MSI
6 4 (0.56%) NetBeans
6 4 (0.56%) webpack
7 3 (0.42%) Axure RP
7 3 (0.42%) Balsamiq Mockups
7 3 (0.42%) Bower
7 3 (0.42%) Subversion
General
1 164 (22.78%) Marketing
2 160 (22.22%) Finance
3 93 (12.92%) Retail
4 66 (9.17%) Telecoms
5 40 (5.56%) Publishing
6 30 (4.17%) Banking
7 23 (3.19%) Mandarin Language
7 23 (3.19%) Spanish Language
8 21 (2.92%) Electronics
9 20 (2.78%) Billing
10 14 (1.94%) Manufacturing
11 10 (1.39%) Games
11 10 (1.39%) Pharmaceutical
12 8 (1.11%) Advertising
12 8 (1.11%) Legal
13 4 (0.56%) Back Office
14 3 (0.42%) Brand Awareness
14 3 (0.42%) Law
14 3 (0.42%) Military
14 3 (0.42%) Retail Banking
Job Titles
1 166 (23.06%) Consultant
2 115 (15.97%) Architect
3 92 (12.78%) Solutions Architect
4 64 (8.89%) Project Manager
5 59 (8.19%) Developer
6 58 (8.06%) Analyst
7 52 (7.22%) Senior Consultant
8 39 (5.42%) SAP Consultant
9 30 (4.17%) Cloud Consultant
10 28 (3.89%) Senior SAP Consultant
11 27 (3.75%) CRM Consultant
11 27 (3.75%) Product Manager
11 27 (3.75%) SAP CRM Consultant
11 27 (3.75%) Senior SAP CRM Consultant
12 20 (2.78%) IT Manager
13 19 (2.64%) Presales Consultant
14 18 (2.50%) Senior Manager
15 17 (2.36%) Java Developer
15 17 (2.36%) Senior Developer
16 16 (2.22%) Network Consultant
Libraries, Frameworks & Software Standards
1 37 (5.14%) HTML
2 33 (4.58%) .NET
3 26 (3.61%) CSS
4 22 (3.06%) HTML5
4 22 (3.06%) SOAP
5 19 (2.64%) REST
6 16 (2.22%) Spring
7 15 (2.08%) RESTful
8 14 (1.94%) Web Services
9 13 (1.81%) Node.js
10 12 (1.67%) jQuery
10 12 (1.67%) XML
11 11 (1.53%) ASP.NET
11 11 (1.53%) Sass
12 10 (1.39%) Hibernate
12 10 (1.39%) LAMP
13 9 (1.25%) J2EE
13 9 (1.25%) Middleware
14 8 (1.11%) .NET Framework
14 8 (1.11%) JSF
Miscellaneous
1 103 (14.31%) Analytical Skills
2 69 (9.58%) Computer Science
3 63 (8.75%) Data Centre
4 51 (7.08%) User Experience
5 39 (5.42%) Management Information System
6 36 (5.00%) CMDB
7 25 (3.47%) Blog
7 25 (3.47%) Enterprise Software
8 18 (2.50%) Mobile App
9 17 (2.36%) iPad
10 13 (1.81%) Public Cloud
11 12 (1.67%) e-Learning
11 12 (1.67%) Virtual Team
12 11 (1.53%) Fintech
13 8 (1.11%) Fat Client
13 8 (1.11%) Internet of Things
13 8 (1.11%) Thin Client
14 7 (0.97%) Algorithms
14 7 (0.97%) NHS
14 7 (0.97%) Social Media
Operating Systems
1 53 (7.36%) Linux
2 33 (4.58%) Windows
3 21 (2.92%) Unix
4 15 (2.08%) Windows 7
5 10 (1.39%) Windows Server
6 8 (1.11%) Windows Server 2008
7 7 (0.97%) CentOS
7 7 (0.97%) Windows 10
7 7 (0.97%) Windows 8
8 4 (0.56%) Red Hat Enterprise Linux
9 3 (0.42%) Windows Server 2012
10 2 (0.28%) Android
10 2 (0.28%) Apple iOS
11 1 (0.14%) Debian
11 1 (0.14%) Mac OS X
11 1 (0.14%) Solaris
11 1 (0.14%) SUSE
11 1 (0.14%) Ubuntu
Processes & Methodologies
1 160 (22.22%) CRM
2 143 (19.86%) Presales
3 141 (19.58%) Agile Software Development
4 110 (15.28%) Project Management
5 108 (15.00%) ITIL
6 101 (14.03%) Business Development
7 92 (12.78%) Software Engineering
8 85 (11.81%) Analytics
9 73 (10.14%) PRINCE2
10 72 (10.00%) IT Strategy
11 62 (8.61%) Business Intelligence
12 59 (8.19%) Line Management
12 59 (8.19%) Service Delivery
13 54 (7.50%) Continuous Improvement
14 53 (7.36%) Service Management
15 52 (7.22%) Release Management
16 51 (7.08%) ITIL V3
17 48 (6.67%) Change Management
17 48 (6.67%) Stakeholder Management
18 47 (6.53%) TOGAF
Programming Languages
1 100 (13.89%) SQL
2 61 (8.47%) Java
3 42 (5.83%) JavaScript
4 30 (4.17%) PowerShell
5 23 (3.19%) C#
6 22 (3.06%) Python
7 18 (2.50%) Ruby
8 17 (2.36%) R
9 12 (1.67%) C
9 12 (1.67%) Perl
9 12 (1.67%) PHP
10 9 (1.25%) Bash Shell
11 8 (1.11%) Groovy
12 5 (0.69%) Shell Script
13 4 (0.56%) ES6
13 4 (0.56%) PL/SQL
13 4 (0.56%) Scala
14 3 (0.42%) ABAP
14 3 (0.42%) T-SQL
15 2 (0.28%) VB
Qualifications
1 171 (23.75%) Degree
2 50 (6.94%) ISEB
3 48 (6.67%) PMP
4 45 (6.25%) PMI Certification
5 30 (4.17%) MBA
6 14 (1.94%) Cisco Certification
6 14 (1.94%) PRINCE2 Certification
7 13 (1.81%) Microsoft Certification
8 11 (1.53%) CCNP
8 11 (1.53%) ITIL Certification
9 9 (1.25%) Security Cleared
10 8 (1.11%) SC Cleared
11 7 (0.97%) CISSP
11 7 (0.97%) MCSA
12 6 (0.83%) AWS Certification
13 5 (0.69%) MCSE
14 4 (0.56%) CCNA
14 4 (0.56%) DV Cleared
14 4 (0.56%) ISTQB Foundation Certification
15 3 (0.42%) CSQA
Quality Assurance & Compliance
1 41 (5.69%) QA
2 30 (4.17%) SLA
3 14 (1.94%) ISO/IEC 27001
4 12 (1.67%) Data Quality
5 7 (0.97%) PCI DSS
6 5 (0.69%) COBIT
7 3 (0.42%) GDPR
7 3 (0.42%) HMG Security Policy Framework
7 3 (0.42%) PMO
8 2 (0.28%) GCP
8 2 (0.28%) Sarbanes-Oxley
9 1 (0.14%) ISO 14000
9 1 (0.14%) NEBOSH
9 1 (0.14%) SEPA
System Software
1 48 (6.67%) VMware Infrastructure
2 34 (4.72%) Virtual Machines
3 23 (3.19%) Docker
4 9 (1.25%) Microsoft App-V
5 8 (1.11%) Active Directory
6 6 (0.83%) VMware ESX
6 6 (0.83%) VMware ESXi
7 5 (0.69%) XenApp
8 4 (0.56%) iptables
9 3 (0.42%) vSphere
10 2 (0.28%) Hyper-V
10 2 (0.28%) vCloud
10 2 (0.28%) Virtual Desktop
10 2 (0.28%) XenDesktop
11 1 (0.14%) SRDF
Systems Management
1 34 (4.72%) SCVMM
2 18 (2.50%) SCCM
3 14 (1.94%) Puppet
4 13 (1.81%) Opscode Chef
5 9 (1.25%) Microsoft Intune
6 7 (0.97%) Cisco CUCM
6 7 (0.97%) Cisco UCCX
6 7 (0.97%) HP Quality Center
6 7 (0.97%) Kubernetes
6 7 (0.97%) SCOM
7 6 (0.83%) Packer
7 6 (0.83%) Terraform
8 5 (0.69%) FortiGate
9 4 (0.56%) CFEngine
9 4 (0.56%) HAProxy
9 4 (0.56%) Tivoli Identity Manager
10 3 (0.42%) AirWatch
10 3 (0.42%) EMC NetWorker
10 3 (0.42%) McAfee ePO
11 2 (0.28%) Symantec Enterprise Vault
Vendors
1 110 (15.28%) Microsoft
2 90 (12.50%) IBM
3 81 (11.25%) HP
4 77 (10.69%) Cisco
5 69 (9.58%) Oracle
5 69 (9.58%) VMware
6 59 (8.19%) SAP
7 56 (7.78%) Juniper
8 48 (6.67%) CheckPoint
9 41 (5.69%) EMC
10 40 (5.56%) Citrix
11 37 (5.14%) BMC
12 36 (5.00%) NetApp
13 29 (4.03%) Google
14 22 (3.06%) Adobe
14 22 (3.06%) Aruba
15 17 (2.36%) hybris
16 16 (2.22%) Tableau
17 15 (2.08%) Salesforce.com
18 13 (1.81%) Hyperion
Leicester, Leicestershire
Searchability
Salary: £30000 - £40000 per annum
Posted: 1 hour ago
London
Capgemini UK
Posted: 3 days ago
London
Computer Futures
Salary: £80000 - £95000 per annum + Competitive benefits
Posted: Yesterday
Glasgow, Lanarkshire
JK Resourcing Limited
Posted: 2 days ago
Bury, Lancashire
Searchability
Salary: £35000 - £50000 per annum
Posted: 2 days ago
London
Certes Computing Ltd
Salary: £50000 - £60000 per annum + 10% Bonus and Benefits
Posted: 6 days ago
Birmingham
Intouch Games
Salary: £25000 - £35000 per annum + benefits (inc flexi hrs)
Posted: 4 days ago
Halesowen, West Midlands (County)
In touch games
Salary: £25000 - £35000 per annum + benefits (inc flexi hrs)
Posted: 3 days ago
Flintshire
Oscar
Salary: £25000 - £30000 per annum + competitive benefits
Posted: 4 days ago
South West
EXCELerate
Salary: Up to £70,000 per annum + Bonus, Healthcare & Pension
Posted: 6 days ago
London
Computer Futures
Salary: £80000 - £90000 per annum + Competitive benefits
Posted: 3 days ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £30000 - £40000 per annum + 15% bonus, pension, healthcare
Posted: 5 days ago
London
Networkers
Salary: £60000 - £90000 per annum + bonus and benefits
Posted: 6 days ago
London
Burns Sheehan
Salary: £40000.00 - £48000.00 per annum + bonus + equity
Posted: 6 days ago
London
Verticality Ltd
Salary: £45000 - £55000 per annum, Benefits 5k Car, 25k OTE, Training, Bonus
Posted: 6 days ago
London
Big Wednesday Digital Ltd
Salary: negotiable
Posted: 3 days ago
London
Big Wednesday Digital Ltd
Salary: negotiable
Posted: 4 days ago
Dunstable, Bedfordshire
Sopra Banking Software UK
Salary: From £50,000 to £60,000 per annum Competitive salary + excellent benef
Posted: 9 days ago
Sheffield, South Yorkshire
Sopra Banking Software UK
Salary: From £50,000 to £60,000 per annum Competitive salary + excellent benef
Posted: 9 days ago
Bristol, Avon
Haybrook IT Resourcing Ltd
Salary: Up to £45,000 per annum
Posted: 6 days ago
London
Computer Futures
Salary: £80000 - £160000 per annum + competitive
Posted: 12 days ago
Coventry, West Midlands (County)
Harvey Nash plc
Salary: £50000 - £55000 per annum + Bonus + Benefits
Posted: 6 days ago
Blairgowrie, Perthshire
Bluetownonline
Posted: 5 days ago
Cambridge
IQ Telecom
Salary: £45000 - £55000 per annum + car and bonus
Posted: 17 days ago
North Yorkshire
onezeero.
Salary: £38000 - £45000 per annum + Guaranteed Bonus
Posted: 5 days ago
London
Computer Futures
Salary: competitive
Posted: 12 days ago
Cambridge, Cambridgeshire
Cambridge Assessment
Salary: Competitive
Posted: 10 days ago
Leatherhead, Surrey
Bytes Software Service
Salary: From £25,000 to £30,000 per annum
Posted: 12 days ago
London
Hewlett Packard Enterprise
Posted: 19 days ago
Bracknell, Berkshire
Hewlett Packard Enterprise
Posted: 19 days ago