Period
to

The following table provides summary statistics for permanent job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 2 July 2022 with a comparison to the same period in the previous 2 years.

Customer Engagement
UK
6 months to
2 Jul 2022
Same period 2021 Same period 2020
Rank 421 482 484
Rank change year-on-year +61 +2 -33
Permanent jobs citing Customer Engagement 1,469 649 406
As % of all permanent jobs advertised in the UK 0.82% 0.60% 0.51%
As % of the Processes & Methodologies category 0.86% 0.64% 0.55%
Number of salaries quoted 544 462 295
10th Percentile £31,075 £36,250 £38,750
25th Percentile £46,250 £45,000 £47,500
Median annual salary (50th Percentile) £61,750 £60,000 £60,000
Median % change year-on-year +2.92% - +14.29%
75th Percentile £80,000 £75,000 £80,000
90th Percentile £97,500 £85,000 £93,750
UK excluding London median annual salary £55,000 £52,500 £52,500
% change year-on-year +4.76% - +16.67%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 171,418 101,060 73,427
As % of all permanent IT jobs advertised in the UK 95.33% 93.84% 92.91%
Number of salaries quoted 84,618 69,994 59,268
10th Percentile £33,750 £32,500 £31,750
25th Percentile £44,900 £41,750 £41,250
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +4.76%
75th Percentile £80,000 £75,000 £73,750
90th Percentile £96,250 £92,250 £90,000
UK excluding London median annual salary £52,500 £49,800 £47,500
% change year-on-year +5.42% +4.84% +5.56%

Customer Engagement
Job Vacancy Trend

Job postings citing Customer Engagement as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Salary Trend

3-month moving average salary quoted in jobs citing Customer Engagement.

Salary trend for Customer Engagement in the UK

Customer Engagement
Salary Histogram

Salary distribution for jobs citing Customer Engagement over the 6 months to 2 July 2022.

Salary histogram for Customer Engagement in the UK

Customer Engagement
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the UK over the 6 months to 2 July 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +67 1,145 £60,000 - 91
Work from Home +14 798 £62,500 -3.85% 45
UK excluding London +102 725 £55,000 +4.76% 54
London -31 536 £65,000 - 40
South East +108 316 £62,500 +14.68% 16
North of England -18 135 £47,500 -13.64% 13
Scotland +16 92 £57,500 +9.52% 6
North West -23 89 £42,500 -29.17% 10
Midlands -18 85 £52,500 -12.50% 9
West Midlands -29 65 £75,000 +25.00% 7
South West -24 49 £56,325 +25.17% 4
Yorkshire -37 41 £50,000 - 2
Wales -10 30 £25,000 -47.37%
East Midlands -21 20 £46,500 -38.00% 2
East of England -106 14 £60,000 +71.43% 6
North East -15 5 £23,500 -45.98% 1
Northern Ireland -22 3 £40,000 -

For the 6 months to 2 July 2022, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Customer Engagement.

1 482 (32.81%) Social Skills
2 447 (30.43%) Microsoft
3 351 (23.89%) Agile
4 297 (20.22%) Cybersecurity
5 284 (19.33%) Degree
6 276 (18.79%) Analytics
7 267 (18.18%) Marketing
8 257 (17.49%) Finance
9 254 (17.29%) Azure
10 253 (17.22%) Adobe
11 245 (16.68%) Apple
12 242 (16.47%) Data Centre
13 236 (16.07%) Software Licensing
14 208 (14.16%) AWS
15 207 (14.09%) Analytical Skills
16 201 (13.68%) CRM
17 181 (12.32%) Problem-Solving
18 179 (12.19%) Presales
19 161 (10.96%) SQL
20 159 (10.82%) Stakeholder Management
20 159 (10.82%) Collaborative Working
21 157 (10.69%) Project Management
22 151 (10.28%) Decision-Making
23 149 (10.14%) Time Management
24 145 (9.87%) JavaScript
25 143 (9.73%) Retail
26 136 (9.26%) Self-Motivation
27 132 (8.99%) Public Cloud
28 129 (8.78%) User Experience
29 123 (8.37%) Mentoring

Customer Engagement
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (4.36%) SharePoint
2 35 (2.38%) SAS
3 34 (2.31%) Confluence
4 18 (1.23%) CMS
5 14 (0.95%) Sitecore CMS
6 13 (0.88%) ColdFusion
7 4 (0.27%) Apache Spark
8 3 (0.20%) Cloud Foundry
8 3 (0.20%) SharePoint 2010
8 3 (0.20%) SharePoint Server
9 2 (0.14%) Apache
9 2 (0.14%) IBM Domino
9 2 (0.14%) NetWeaver
10 1 (0.068%) Apache Airflow
10 1 (0.068%) CICS
10 1 (0.068%) EPiServer
10 1 (0.068%) MS Exchange
10 1 (0.068%) MS Project Server
10 1 (0.068%) OpenStack
10 1 (0.068%) Oracle SOA Suite
Applications
1 75 (5.11%) Microsoft Excel
2 43 (2.93%) Microsoft Office
3 33 (2.25%) MS Visio
4 32 (2.18%) SPSS
5 29 (1.97%) Microsoft PowerPoint
6 17 (1.16%) Stata
7 8 (0.54%) Chatbot
7 8 (0.54%) EngageOne
7 8 (0.54%) Microsoft Project
8 1 (0.068%) Adobe Illustrator
8 1 (0.068%) Photoshop
8 1 (0.068%) Sketch
Business Applications
1 28 (1.91%) Dynamics CRM
2 14 (0.95%) Shopify
3 13 (0.88%) Remedy ITSM
4 12 (0.82%) Oracle EBS
5 5 (0.34%) SAP PP
5 5 (0.34%) SAP S/4HANA
6 4 (0.27%) SAP SCM
7 3 (0.20%) Acoustic Campaign
7 3 (0.20%) Adobe Campaign
7 3 (0.20%) NetSuite
7 3 (0.20%) SAP PM
8 2 (0.14%) SAP SD
9 1 (0.068%) Dynamics AX
9 1 (0.068%) Infor CRM
9 1 (0.068%) Oracle Procure-to-Pay
9 1 (0.068%) SAP CO
9 1 (0.068%) SAP CRM
9 1 (0.068%) SAP FI
9 1 (0.068%) SAP FI/CO
9 1 (0.068%) SAP MM
Cloud Services
1 254 (17.29%) Azure
2 208 (14.16%) AWS
3 123 (8.37%) Power Platform
4 107 (7.28%) SaaS
5 69 (4.70%) Dynamics 365
6 48 (3.27%) PowerApps
7 46 (3.13%) GCP
8 41 (2.79%) Microsoft 365
8 41 (2.79%) Yammer
9 37 (2.52%) Google Analytics
10 36 (2.45%) Azure DevOps
11 34 (2.31%) Azure Logic Apps
12 30 (2.04%) Power Automate
13 29 (1.97%) IaaS
14 28 (1.91%) Amazon ECS
14 28 (1.91%) PaaS
15 27 (1.84%) Cloud Computing
16 20 (1.36%) Serverless
17 19 (1.29%) Google Tag Manager
18 18 (1.23%) Figma
Communications & Networking
1 51 (3.47%) HTTP
2 41 (2.79%) LAN
3 34 (2.31%) Firewall
3 34 (2.31%) SD-WAN
3 34 (2.31%) WAN
4 26 (1.77%) Cisco Nexus
5 22 (1.50%) Wireless
6 15 (1.02%) Unified Communications
6 15 (1.02%) VPN
7 13 (0.88%) SSL
8 10 (0.68%) Internet
9 9 (0.61%) SMS
10 5 (0.34%) Broadband
10 5 (0.34%) GSM
10 5 (0.34%) Network Security
11 4 (0.27%) Software-Defined Networking
12 3 (0.20%) DHCP
12 3 (0.20%) DNS
12 3 (0.20%) TCP/IP
13 1 (0.068%) SAN
Database & Business Intelligence
1 100 (6.81%) Power BI
2 71 (4.83%) PostgreSQL
3 70 (4.77%) Tableau
4 56 (3.81%) SQL Server
5 44 (3.00%) Relational Database
6 33 (2.25%) Data Lake
6 33 (2.25%) GIS
7 32 (2.18%) QlikView
8 30 (2.04%) NoSQL
9 26 (1.77%) RDBMS
10 24 (1.63%) BigQuery
11 22 (1.50%) Data Warehouse
12 21 (1.43%) SQL Server Integration Services
13 18 (1.23%) Big Data
14 16 (1.09%) MongoDB
15 14 (0.95%) Enterprise Data Warehouse
16 11 (0.75%) SQL Server Analysis Services
17 10 (0.68%) Elasticsearch
18 9 (0.61%) Apache Cassandra
18 9 (0.61%) Data Mining
Development Applications
1 49 (3.34%) JIRA
2 32 (2.18%) Git (software)
3 23 (1.57%) Rational DOORS
4 18 (1.23%) Selenium
5 14 (0.95%) JUnit
5 14 (0.95%) Subversion
6 12 (0.82%) Visual Studio
7 11 (0.75%) SQL Server Management Studio (SSMS)
8 10 (0.68%) Bitbucket
8 10 (0.68%) Postman
9 9 (0.61%) CocoaPods
10 8 (0.54%) Cucumber
10 8 (0.54%) Grunt
10 8 (0.54%) webpack
11 6 (0.41%) SpecFlow
12 4 (0.27%) Jenkins
12 4 (0.27%) Visual Studio Team System
13 2 (0.14%) Apache Ivy
13 2 (0.14%) JMeter
13 2 (0.14%) Zephyr
General
1 482 (32.81%) Social Skills
2 267 (18.18%) Marketing
3 257 (17.49%) Finance
4 207 (14.09%) Analytical Skills
5 143 (9.73%) Retail
6 78 (5.31%) Inclusion and Diversity
7 74 (5.04%) Back Office
8 59 (4.02%) Legal
9 58 (3.95%) Presentation Skills
10 57 (3.88%) Influencing Skills
11 53 (3.61%) Military
12 52 (3.54%) Public Sector
13 49 (3.34%) Telecoms
14 41 (2.79%) Organisational Skills
15 40 (2.72%) Banking
16 38 (2.59%) Manufacturing
17 37 (2.52%) Games
18 31 (2.11%) Advertising
19 26 (1.77%) Documentation Skills
20 25 (1.70%) Law
Job Titles
1 404 (27.50%) Architect
2 313 (21.31%) Solutions Architect
3 122 (8.30%) Analyst
4 112 (7.62%) Developer
5 108 (7.35%) Consultant
6 106 (7.22%) Cloud Architect
7 104 (7.08%) Cloud Solutions Architect
8 84 (5.72%) Software Engineer
9 72 (4.90%) Senior Manager
10 66 (4.49%) Azure Architect
11 63 (4.29%) Digital Architect
11 63 (4.29%) Digital Solutions Architect
12 59 (4.02%) AWS Architect
13 55 (3.74%) Solutions Architect - Amazon Web Services
14 48 (3.27%) Security Architect
15 45 (3.06%) Data Analyst
16 44 (3.00%) Project Manager
17 43 (2.93%) Product Manager
18 41 (2.79%) Systems Engineer
19 39 (2.65%) Business Engagement Leader
Libraries, Frameworks & Software Standards
1 104 (7.08%) React
2 98 (6.67%) .NET
3 68 (4.63%) Node.js
4 61 (4.15%) REST
5 53 (3.61%) HTML
6 49 (3.34%) Web Services
7 47 (3.20%) CSS
8 31 (2.11%) Spring
9 26 (1.77%) Ruby on Rails
10 25 (1.70%) JSON
11 24 (1.63%) .NET Framework
12 23 (1.57%) ASP.NET
12 23 (1.57%) RabbitMQ
12 23 (1.57%) Spring Boot
13 22 (1.50%) Ajax
14 18 (1.23%) AngularJS
14 18 (1.23%) jQuery
14 18 (1.23%) RESTful
15 17 (1.16%) Entity Framework
15 17 (1.16%) HTML5
Miscellaneous
1 242 (16.47%) Data Centre
2 136 (9.26%) Self-Motivation
3 132 (8.99%) Public Cloud
4 129 (8.78%) User Experience
5 86 (5.85%) Management Information System
6 73 (4.97%) Hybrid Cloud
7 48 (3.27%) Enterprise Software
8 34 (2.31%) Mobile App
9 24 (1.63%) Smart City
10 23 (1.57%) Social Media
11 22 (1.50%) IoT
11 22 (1.50%) Virtual Team
12 18 (1.23%) Video Conferencing
13 17 (1.16%) Data Protection Act
14 15 (1.02%) Blog
14 15 (1.02%) Cloud Native
15 13 (0.88%) CMDB
15 13 (0.88%) Legacy Systems
16 10 (0.68%) EPoS
17 9 (0.61%) PMI
Operating Systems
1 76 (5.17%) Windows
2 24 (1.63%) Unix
3 22 (1.50%) Android
4 17 (1.16%) Apple iOS
5 10 (0.68%) Windows 10
6 7 (0.48%) Linux
7 5 (0.34%) Windows Server
8 3 (0.20%) Mac OS
8 3 (0.20%) Windows 7
9 2 (0.14%) Red Hat Enterprise Linux
9 2 (0.14%) SUSE
10 1 (0.068%) Windows Server 2008
10 1 (0.068%) Windows Server 2016
10 1 (0.068%) zOS
Processes & Methodologies
1 351 (23.89%) Agile
2 297 (20.22%) Cybersecurity
3 276 (18.79%) Analytics
4 236 (16.07%) Software Licensing
5 201 (13.68%) CRM
6 181 (12.32%) Problem-Solving
7 179 (12.19%) Presales
8 159 (10.82%) Collaborative Working
8 159 (10.82%) Stakeholder Management
9 157 (10.69%) Project Management
10 151 (10.28%) Decision-Making
11 149 (10.14%) Time Management
12 123 (8.37%) Mentoring
13 121 (8.24%) Product Roadmap
14 115 (7.83%) DevOps
14 115 (7.83%) E-Commerce
15 114 (7.76%) Computer Science
16 110 (7.49%) ITIL
17 109 (7.42%) Coaching
17 109 (7.42%) Software Engineering
Programming Languages
1 161 (10.96%) SQL
2 145 (9.87%) JavaScript
3 87 (5.92%) Python
4 80 (5.45%) TypeScript
5 69 (4.70%) C#
6 64 (4.36%) R
7 56 (3.81%) Ruby
8 45 (3.06%) Java
9 24 (1.63%) PowerShell
10 13 (0.88%) C
11 12 (0.82%) T-SQL
12 10 (0.68%) Apple Swift
13 9 (0.61%) C++
14 8 (0.54%) Bash
14 8 (0.54%) Data Analysis Expressions (DAX)
15 6 (0.41%) PHP
16 3 (0.20%) VBScript
17 2 (0.14%) Go
18 1 (0.068%) BeanShell
18 1 (0.068%) PL/SQL
Qualifications
1 284 (19.33%) Degree
2 115 (7.83%) Security Cleared
3 91 (6.19%) SC Cleared
4 55 (3.74%) Master's Degree
5 45 (3.06%) PMI Certification
6 36 (2.45%) PMP
7 35 (2.38%) PhD
8 30 (2.04%) Computer Science Degree
8 30 (2.04%) PRINCE2 Certification
9 28 (1.91%) ITIL Certification
10 18 (1.23%) HNC
11 17 (1.16%) Numerate Degree
12 16 (1.09%) Chartered Engineer
13 12 (0.82%) Cisco Certification
14 11 (0.75%) CCNP
14 11 (0.75%) Microsoft Certification
15 8 (0.54%) CCIE
15 8 (0.54%) CREST Certified
15 8 (0.54%) OSCP
16 4 (0.27%) BPSS Clearance
Quality Assurance & Compliance
1 91 (6.19%) QA
2 49 (3.34%) GDPR
3 37 (2.52%) SLA
4 19 (1.29%) Data Quality
5 14 (0.95%) PMO
6 13 (0.88%) PCI DSS
7 5 (0.34%) Accessibility
8 3 (0.20%) ISO/IEC 20000
9 2 (0.14%) Sarbanes-Oxley
10 1 (0.068%) Actionable Recommendations
10 1 (0.068%) ISO 9001
10 1 (0.068%) NIST
10 1 (0.068%) WCAG
System Software
1 101 (6.88%) VMware Infrastructure
2 73 (4.97%) Virtual Desktop
3 36 (2.45%) Docker
4 28 (1.91%) Active Directory
5 8 (0.54%) BitLocker
6 4 (0.27%) Citrix Hypervisor
6 4 (0.27%) Hyper-V
7 3 (0.20%) Microsoft App-V
8 2 (0.14%) XenApp
9 1 (0.068%) Firmware
9 1 (0.068%) vCloud
9 1 (0.068%) Virtual Machines
9 1 (0.068%) Virtual Servers
9 1 (0.068%) XenDesktop
Systems Management
1 58 (3.95%) Kubernetes
2 46 (3.13%) Terraform
3 27 (1.84%) Ansible
4 20 (1.36%) FortiGate
5 16 (1.09%) Puppet
6 13 (0.88%) HP UCMDB
7 9 (0.61%) MIIS
7 9 (0.61%) SCCM
8 8 (0.54%) Microsoft Intune
9 3 (0.20%) Autotask
9 3 (0.20%) Stealthwatch
9 3 (0.20%) yum
10 2 (0.14%) Packer
11 1 (0.068%) Kibana
11 1 (0.068%) McAfee ePO
11 1 (0.068%) QRadar
11 1 (0.068%) Rancher
11 1 (0.068%) SCOM
11 1 (0.068%) Symantec Endpoint Protection
11 1 (0.068%) WSUS
Vendors
1 447 (30.43%) Microsoft
2 253 (17.22%) Adobe
3 245 (16.68%) Apple
4 109 (7.42%) VMware
5 95 (6.47%) Citrix
6 74 (5.04%) Cisco
7 65 (4.42%) Salesforce.com
8 64 (4.36%) Dell
9 61 (4.15%) Google
10 40 (2.72%) Oracle
11 32 (2.18%) Cognos
12 30 (2.04%) ServiceNow
13 25 (1.70%) SAP
14 24 (1.63%) Fortinet
15 21 (1.43%) QinetiQ
16 20 (1.36%) Verint
17 19 (1.29%) Cadence
18 16 (1.09%) Aruba
19 15 (1.02%) Atlassian
19 15 (1.02%) Sitecore