Customer Engagement
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 30 November 2023 with a comparison to the same period in the previous 2 years.

6 months to
30 Nov 2023
Same period 2022 Same period 2021
Rank 312 402 428
Rank change year-on-year +90 +26 +51
Permanent jobs citing Customer Engagement 531 1,014 1,005
As % of all permanent jobs advertised in the UK 0.99% 0.80% 0.78%
As % of the Processes & Methodologies category 1.05% 0.84% 0.81%
Number of salaries quoted 239 539 575
10th Percentile £34,000 £37,250 £37,750
25th Percentile £42,625 £51,250 £48,750
Median annual salary (50th Percentile) £62,500 £75,000 £65,000
Median % change year-on-year -16.67% +15.38% +4.00%
75th Percentile £85,000 £90,000 £83,125
90th Percentile £90,250 £100,000 £100,000
UK excluding London median annual salary £52,500 £57,462 £55,000
% change year-on-year -8.64% +4.48% +4.76%

All Process and Methodology Skills
UK

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 50,664 120,987 123,563
As % of all permanent jobs advertised in the UK 94.08% 95.74% 95.44%
Number of salaries quoted 36,731 73,454 82,144
10th Percentile £32,500 £34,347 £32,500
25th Percentile £43,750 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £59,500
Median % change year-on-year - +0.84% +8.18%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £98,750 £100,000 £95,000
UK excluding London median annual salary £52,500 £53,000 £50,000
% change year-on-year -0.94% +6.00% +4.17%

Customer Engagement
Job Vacancy Trend

Job postings citing Customer Engagement as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Salary Trend

3-month moving average salary quoted in jobs citing Customer Engagement.

Salary trend for Customer Engagement in the UK

Customer Engagement
Salary Histogram

Salary distribution for jobs citing Customer Engagement over the 6 months to 30 November 2023.

Salary histogram for Customer Engagement in the UK

Customer Engagement
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the UK over the 6 months to 30 November 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +82 395 £65,000 -3.70% 296
Work from Home +99 342 £70,000 -6.67% 163
UK excluding London +106 339 £52,500 -8.64% 184
London +159 163 £76,250 - 109
North of England +95 102 £50,000 -9.09% 41
North West +106 64 £50,000 -43.66% 26
South East +62 63 £62,500 - 51
Scotland +51 47 £55,659 -3.20% 6
Wales +40 35 £34,000 +36.00%
Northern Ireland - 34 - - 1
Yorkshire +25 32 £52,500 - 6
Midlands +104 27 £60,500 +15.24% 53
South West +68 23 £38,512 -33.02% 19
East Midlands +62 19 £51,000 +2.00% 10
West Midlands +101 8 £70,000 +5.66% 43
East of England +92 8 £57,000 +20.00% 14
North East +48 6 £41,000 -47.10% 9

Customer Engagement
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (4.33%) SharePoint
2 6 (1.13%) Confluence
2 6 (1.13%) IIS
3 1 (0.19%) MS Exchange
3 1 (0.19%) SAS
Applications
1 9 (1.69%) Microsoft PowerPoint
2 8 (1.51%) Microsoft Excel
2 8 (1.51%) Microsoft Office
3 1 (0.19%) Adobe XD
3 1 (0.19%) Chatbot
3 1 (0.19%) Microsoft Project
3 1 (0.19%) Sketch
Business Applications
1 35 (6.59%) Dynamics CRM
2 25 (4.71%) Remedy ITSM
3 6 (1.13%) BusinessWorks
4 5 (0.94%) Dynamics NAV
5 3 (0.56%) SAP S/4HANA
6 2 (0.38%) SAP CX
6 2 (0.38%) SAP Payroll
6 2 (0.38%) SAP WM
7 1 (0.19%) BigMachines
7 1 (0.19%) NetSuite
7 1 (0.19%) Sage X3
7 1 (0.19%) SAP CRM
7 1 (0.19%) SAP GTS
7 1 (0.19%) SAP LE
7 1 (0.19%) SAP SD
Cloud Services
1 245 (46.14%) Power Platform
2 243 (45.76%) Azure
3 230 (43.31%) Dynamics 365
4 188 (35.40%) Azure DevOps
5 33 (6.21%) SaaS
6 25 (4.71%) AWS
7 17 (3.20%) Azure Logic Apps
7 17 (3.20%) PowerApps
8 14 (2.64%) Microsoft 365
8 14 (2.64%) Power Automate
9 10 (1.88%) Azure Data Factory
9 10 (1.88%) Entra ID
10 9 (1.69%) Serverless
11 8 (1.51%) Azure Functions
11 8 (1.51%) Azure Service Bus
11 8 (1.51%) Google Analytics
12 7 (1.32%) Azure Event Grid
12 7 (1.32%) GCP
13 5 (0.94%) Azure API Management
13 5 (0.94%) Azure Cosmos DB
Communications & Networking
1 27 (5.08%) VPN
2 25 (4.71%) SSL
3 6 (1.13%) TCP/IP
4 5 (0.94%) Firewall
4 5 (0.94%) Network Security
5 3 (0.56%) DHCP
5 3 (0.56%) DNS
6 2 (0.38%) BGP
6 2 (0.38%) FTP
6 2 (0.38%) VoIP
7 1 (0.19%) Wireless
7 1 (0.19%) Wireshark
Database & Business Intelligence
1 43 (8.10%) Power BI
2 20 (3.77%) SQL Server
3 17 (3.20%) SQL Server Integration Services
4 15 (2.82%) SQL Server Reporting Services
5 13 (2.45%) MySQL
6 8 (1.51%) BigQuery
7 7 (1.32%) Azure SQL Database
7 7 (1.32%) Big Data
7 7 (1.32%) PostgreSQL
8 6 (1.13%) Data Lake
9 5 (0.94%) Looker
10 4 (0.75%) Tableau
11 3 (0.56%) Relational Database
12 2 (0.38%) Crystal Reports
12 2 (0.38%) Data Warehouse
12 2 (0.38%) MongoDB
12 2 (0.38%) Star Schema
13 1 (0.19%) Amazon Redshift
13 1 (0.19%) RDBMS
13 1 (0.19%) Snowflake Schema
Development Applications
1 14 (2.64%) JIRA
2 2 (0.38%) Git
2 2 (0.38%) Team Foundation Server
3 1 (0.19%) Axure RP
3 1 (0.19%) CircleCI
3 1 (0.19%) git-flow
3 1 (0.19%) GitLab
3 1 (0.19%) Jenkins
General
1 259 (48.78%) Finance
2 128 (24.11%) Social Skills
3 75 (14.12%) Retail
4 58 (10.92%) Marketing
5 31 (5.84%) Analytical Skills
6 23 (4.33%) Public Sector
7 9 (1.69%) Legal
8 7 (1.32%) Banking
9 6 (1.13%) Advertising
9 6 (1.13%) Inclusion and Diversity
9 6 (1.13%) Influencing Skills
9 6 (1.13%) Law
9 6 (1.13%) Manufacturing
9 6 (1.13%) Presentation Skills
9 6 (1.13%) Telecoms
10 4 (0.75%) Documentation Skills
10 4 (0.75%) Electronics
11 3 (0.56%) Automotive
11 3 (0.56%) Brand Awareness
11 3 (0.56%) Publishing
Job Titles
1 274 (51.60%) Architect
2 230 (43.31%) Solutions Architect
3 187 (35.22%) Dynamics 365 Architect
4 147 (27.68%) Dynamics 365 Solution Architect
5 111 (20.90%) Senior
6 63 (11.86%) Lead
7 56 (10.55%) Senior Architect
8 55 (10.36%) Consultant
8 55 (10.36%) Senior Solutions Architect
9 31 (5.84%) Payments Architect
9 31 (5.84%) Payments Solutions Architect
10 30 (5.65%) Senior Consultant
11 27 (5.08%) Technical Consultant
12 26 (4.90%) Senior Technical Consultant
13 25 (4.71%) Analyst
13 25 (4.71%) Developer
13 25 (4.71%) ITSM Consultant
13 25 (4.71%) Senior ITSM Consultant
13 25 (4.71%) Senior ServiceNow Consultant
13 25 (4.71%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 34 (6.40%) SOAP
2 32 (6.03%) Web Services
3 26 (4.90%) CSS
3 26 (4.90%) HTML
4 25 (4.71%) Ajax
4 25 (4.71%) LDAP
4 25 (4.71%) XML
5 20 (3.77%) .NET
6 13 (2.45%) Node.js
7 12 (2.26%) React
8 8 (1.51%) REST
9 6 (1.13%) ASP.NET
10 3 (0.56%) AngularJS
10 3 (0.56%) MACH
11 2 (0.38%) ARM Templates
11 2 (0.38%) JSON
11 2 (0.38%) Vue
12 1 (0.19%) .NET Core
12 1 (0.19%) Angular 2
12 1 (0.19%) Next.js
Miscellaneous
1 25 (4.71%) CMDB
2 17 (3.20%) Self-Motivation
3 16 (3.01%) Management Information System
4 9 (1.69%) Cloud Native
4 9 (1.69%) Product Ownership
4 9 (1.69%) Public Cloud
5 6 (1.13%) Enterprise Software
5 6 (1.13%) Smart Meter
6 5 (0.94%) Marketing Technology
7 4 (0.75%) Data Centre
7 4 (0.75%) EPoS
7 4 (0.75%) Mobile App
8 3 (0.56%) Client/Server
8 3 (0.56%) Hybrid Cloud
8 3 (0.56%) NHS
8 3 (0.56%) Onboarding
8 3 (0.56%) Robotics
9 2 (0.38%) Augmented Reality
9 2 (0.38%) iSeries
9 2 (0.38%) Virtual Reality
Operating Systems
1 10 (1.88%) Linux
2 5 (0.94%) Windows
3 3 (0.56%) Android
3 3 (0.56%) Unix
3 3 (0.56%) Windows Server
Processes & Methodologies
1 257 (48.40%) Agile
2 245 (46.14%) Mentoring
3 230 (43.31%) Actionable Insight
4 215 (40.49%) Requirements Gathering
5 211 (39.74%) DevOps
6 185 (34.84%) User Acceptance Testing
7 183 (34.46%) Supply Chain Management
8 76 (14.31%) Stakeholder Management
9 74 (13.94%) Presales
10 52 (9.79%) CRM
11 47 (8.85%) Analytics
11 47 (8.85%) Project Management
12 43 (8.10%) Customer Requirements
13 40 (7.53%) Business Intelligence
13 40 (7.53%) Problem-Solving
14 39 (7.34%) Continuous Improvement
15 37 (6.97%) IT Strategy
16 36 (6.78%) ITIL
16 36 (6.78%) Thought Leadership
17 35 (6.59%) Service Delivery
Programming Languages
1 47 (8.85%) JavaScript
2 34 (6.40%) C#
3 29 (5.46%) SQL
4 12 (2.26%) PowerShell
5 9 (1.69%) TypeScript
6 7 (1.32%) Java
6 7 (1.32%) Python
7 5 (0.94%) Bash
8 3 (0.56%) C++
8 3 (0.56%) PHP
8 3 (0.56%) T-SQL
9 2 (0.38%) Go
9 2 (0.38%) Shell Script
10 1 (0.19%) C
Qualifications
1 81 (15.25%) Degree
2 42 (7.91%) Security Cleared
3 36 (6.78%) SC Cleared
4 8 (1.51%) Microsoft Certification
5 6 (1.13%) Computer Science Degree
6 5 (0.94%) BPSS Clearance
6 5 (0.94%) DV Cleared
7 3 (0.56%) AWS Certification
7 3 (0.56%) Azure Certification
7 3 (0.56%) CISSP
8 2 (0.38%) SAP Certification
9 1 (0.19%) AWS Certified Cloud Practitioner
9 1 (0.19%) Master's Degree
9 1 (0.19%) OSCP
9 1 (0.19%) PMI Certification
9 1 (0.19%) PMP
Quality Assurance & Compliance
1 31 (5.84%) QA
2 10 (1.88%) ISO/IEC 27001
3 4 (0.75%) PMO
4 3 (0.56%) Cyber Essentials
4 3 (0.56%) GDPR
4 3 (0.56%) ISO 9001
5 2 (0.38%) California Consumer Privacy Act
5 2 (0.38%) HIPAA
5 2 (0.38%) PCI DSS
5 2 (0.38%) Sarbanes-Oxley
System Software
1 12 (2.26%) Active Directory
1 12 (2.26%) Docker
2 7 (1.32%) Hyper-V
2 7 (1.32%) VMware Infrastructure
3 6 (1.13%) VMware ESXi
4 3 (0.56%) Virtual Machines
5 2 (0.38%) Ceph
5 2 (0.38%) Firmware
5 2 (0.38%) NFS
6 1 (0.19%) Embedded Firmware
Systems Management
1 25 (4.71%) HP UCMDB
2 9 (1.69%) Kubernetes
3 5 (0.94%) Terraform
4 3 (0.56%) Microsoft Intune
5 2 (0.38%) Failover Clustering
5 2 (0.38%) Hadoop YARN
5 2 (0.38%) Mesos
5 2 (0.38%) Nagios
5 2 (0.38%) Norton AntiVirus
5 2 (0.38%) Oracle Identity Management
5 2 (0.38%) Progress Chef
5 2 (0.38%) Puppet
6 1 (0.19%) Ansible
6 1 (0.19%) FortiGate
6 1 (0.19%) Nessus
6 1 (0.19%) Nmap
Vendors
1 275 (51.79%) Microsoft
2 40 (7.53%) ServiceNow
3 27 (5.08%) HP
4 25 (4.71%) BMC
4 25 (4.71%) Remedy
5 23 (4.33%) Dell
6 17 (3.20%) Oracle
7 11 (2.07%) Google
8 10 (1.88%) Databricks
9 9 (1.69%) SAP
10 7 (1.32%) NetApp
10 7 (1.32%) Siebel
10 7 (1.32%) VMware
11 6 (1.13%) Adobe
11 6 (1.13%) TIBCO
12 5 (0.94%) Sitecore
13 4 (0.75%) Citrix
13 4 (0.75%) Veeam
14 3 (0.56%) Cisco
14 3 (0.56%) Salesforce