Period
to 18 January 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 18 January 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
UK
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 554 570 665
Rank change year-on-year +16 +95 -10
Permanent jobs citing Customer Engagement 798 766 713
As % of all permanent IT jobs advertised in the UK 0.46% 0.43% 0.34%
As % of the Processes & Methodologies category 0.51% 0.48% 0.39%
Number of salaries quoted 553 553 547
UK median annual salary £52,500 £55,000 £50,000
Median salary % change year-on-year -4.55% +10.00% -9.09%
10th Percentile £29,750 £31,250 £31,250
90th Percentile £90,000 £91,250 £91,750
UK excluding London median annual salary £47,500 £50,000 £45,000
% change year-on-year -5.00% +11.11% -10.00%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 156,280 158,751 184,245
As % of all permanent IT jobs advertised in the UK 89.85% 89.53% 88.87%
Number of salaries quoted 125,337 131,258 152,786
UK median annual salary £50,000 £48,500 £47,500
Median salary % change year-on-year +3.09% +2.11% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Customer Engagement
Job Vacancy Trend

Job postings citing Customer Engagement as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement.

Salary trend for Customer Engagement in the UK

Customer Engagement
Salary Histogram

The salary distribution of IT jobs citing Customer Engagement over the 6 months to 18 January 2018.

Salary histogram for Customer Engagement in the UK

Customer Engagement
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the UK over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 708 £55,000 - 108
UK excluding London -29 397 £47,500 -5.00% 59
London +73 334 £60,000 -7.69% 51
South East +7 136 £51,250 +2.50% 11
Midlands +5 93 £50,000 +5.26% 17
North of England -8 82 £35,000 -15.66% 17
West Midlands +4 76 £55,000 +15.79% 13
North West +21 59 £37,500 -31.82% 11
Scotland -23 36 £47,500 -34.48% 5
South West -7 34 £50,000 +11.11% 6
East of England -17 23 £50,000 +2.04% 4
Yorkshire +23 22 £31,500 -21.25% 3
East Midlands +14 17 £37,500 -38.52% 4
Wales +22 8 £42,500 -29.17%
Northern Ireland - 5 £40,000 -
North East -26 1 - - 3

For the 6 months to 18 January 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Customer Engagement.

1 218 (27.32%) Agile Software Development
2 171 (21.43%) Microsoft
3 169 (21.18%) Finance
4 154 (19.30%) Presales
5 146 (18.30%) Marketing
6 144 (18.05%) Analytics
7 142 (17.79%) Project Management
8 124 (15.54%) Microsoft Azure
9 120 (15.04%) CRM
10 97 (12.16%) Degree
11 94 (11.78%) Amazon AWS
12 93 (11.65%) Stakeholder Management
13 90 (11.28%) ITIL
14 88 (11.03%) Business Intelligence
15 86 (10.78%) HTML
16 85 (10.65%) SQL
17 82 (10.28%) Analytical Skills
18 81 (10.15%) JavaScript
19 80 (10.03%) Retail
20 77 (9.65%) Windows
21 72 (9.02%) C#
22 70 (8.77%) Google
23 68 (8.52%) Java
23 68 (8.52%) Service Management
24 66 (8.27%) DevOps
25 65 (8.15%) .NET
25 65 (8.15%) SAP
25 65 (8.15%) Linux
26 63 (7.89%) E-Commerce
26 63 (7.89%) Salesforce.com

Customer Engagement
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (4.26%) CMS
2 24 (3.01%) Skype for Business
3 17 (2.13%) SAS
4 13 (1.63%) SharePoint
4 13 (1.63%) Umbraco
5 12 (1.50%) Apache Spark
6 8 (1.00%) Confluence
7 7 (0.88%) WebSphere
7 7 (0.88%) WordPress
8 6 (0.75%) Apache Solr
8 6 (0.75%) Cloud Foundry
8 6 (0.75%) OpenStack
8 6 (0.75%) Sitecore CMS
9 4 (0.50%) MS Exchange
9 4 (0.50%) Tomcat
10 3 (0.38%) Adobe Experience Manager
10 3 (0.38%) Apache Pig
10 3 (0.38%) JBoss
10 3 (0.38%) Oracle SOA Suite
11 2 (0.25%) WebLogic
Applications
1 40 (5.01%) Microsoft Office
2 17 (2.13%) Microsoft Excel
3 16 (2.01%) Microsoft Project
4 11 (1.38%) Microsoft PowerPoint
5 9 (1.13%) Photoshop
6 6 (0.75%) MS Visio
7 3 (0.38%) Adobe Creative Suite
7 3 (0.38%) InVision
8 2 (0.25%) InDesign
8 2 (0.25%) Spreadsheet
Business Applications
1 25 (3.13%) Dynamics CRM
2 20 (2.51%) WebTrends
3 17 (2.13%) Dynamics AX
4 11 (1.38%) SAP CO
4 11 (1.38%) SAP FI
4 11 (1.38%) SAP FI/CO
4 11 (1.38%) SAP S/4HANA
5 6 (0.75%) Magento
5 6 (0.75%) Visualfiles
6 5 (0.63%) Infor M3
7 4 (0.50%) Oracle EBS
7 4 (0.50%) Remedy ITSM
7 4 (0.50%) SAP Business One
8 3 (0.38%) Oracle CRM
8 3 (0.38%) Oracle EBS R12
8 3 (0.38%) Oracle Payables
8 3 (0.38%) Oracle Payroll
8 3 (0.38%) Oracle Receivables
8 3 (0.38%) Oracle Retail
9 2 (0.25%) Social Studio
Cloud Services
1 124 (15.54%) Microsoft Azure
2 94 (11.78%) Amazon AWS
3 56 (7.02%) Office 365
4 38 (4.76%) Google Analytics
5 33 (4.14%) SaaS
6 27 (3.38%) Adobe Analytics
7 23 (2.88%) Google Cloud Platform
8 20 (2.51%) PaaS
9 19 (2.38%) GitHub
10 18 (2.26%) Azure Active Directory
11 16 (2.01%) IaaS
12 14 (1.75%) Cloud Computing
12 14 (1.75%) Yammer
13 12 (1.50%) OpenShift
14 10 (1.25%) Dynamics 365
15 8 (1.00%) AdWords
15 8 (1.00%) Virtual Private Cloud
16 7 (0.88%) OneDrive
17 4 (0.50%) MailChimp
17 4 (0.50%) Silverpop
Communications & Networking
1 29 (3.63%) Internet
2 27 (3.38%) SMS
3 21 (2.63%) VPN
4 18 (2.26%) Firewall
4 18 (2.26%) LAN
4 18 (2.26%) Skype
5 14 (1.75%) SAN
5 14 (1.75%) WAN
6 13 (1.63%) Network Security
7 12 (1.50%) HTTP
8 11 (1.38%) Wireless
9 8 (1.00%) IPsec
9 8 (1.00%) TCP/IP
10 7 (0.88%) NAS
11 6 (0.75%) Remote Desktop
11 6 (0.75%) SSL
11 6 (0.75%) VLAN
11 6 (0.75%) WLAN
12 5 (0.63%) Cisco Nexus
12 5 (0.63%) Wireless Security
Database & Business Intelligence
1 39 (4.89%) SQL Server
2 34 (4.26%) Big Data
3 31 (3.88%) Data Warehouse
3 31 (3.88%) Hadoop
4 25 (3.13%) MySQL
5 22 (2.76%) Power BI
6 21 (2.63%) Apache Cassandra
7 14 (1.75%) Relational Database
8 13 (1.63%) SQL Server Integration Services
8 13 (1.63%) SQL Server Reporting Services
9 10 (1.25%) BusinessObjects
9 10 (1.25%) MongoDB
10 9 (1.13%) PowerCenter
11 8 (1.00%) Apache Hive
11 8 (1.00%) RDBMS
12 7 (0.88%) NoSQL
13 6 (0.75%) BusinessObjects Business Intelligence
13 6 (0.75%) Oracle BI EE
14 5 (0.63%) SQL Server Analysis Services
14 5 (0.63%) Sqoop
Development Applications
1 45 (5.64%) JIRA
2 32 (4.01%) Jenkins
3 30 (3.76%) Git (software)
4 27 (3.38%) Atlassian Bamboo
5 26 (3.26%) Team Foundation Server
6 22 (2.76%) Octopus Deploy
7 19 (2.38%) Subversion
8 18 (2.26%) GoCD
8 18 (2.26%) IBM UrbanCode
9 7 (0.88%) Bitbucket
10 6 (0.75%) MSI
11 4 (0.50%) Cucumber
11 4 (0.50%) JUnit
11 4 (0.50%) MSBuild
11 4 (0.50%) Rational DOORS
11 4 (0.50%) Selenium
11 4 (0.50%) TestNG
11 4 (0.50%) WebDriver
11 4 (0.50%) webpack
12 3 (0.38%) Visual Website Optimizer
General
1 169 (21.18%) Finance
2 146 (18.30%) Marketing
3 80 (10.03%) Retail
4 51 (6.39%) Banking
5 25 (3.13%) Legal
6 22 (2.76%) Manufacturing
6 22 (2.76%) Retail Banking
7 19 (2.38%) Financial Institution
8 18 (2.26%) Publishing
8 18 (2.26%) Telecoms
9 11 (1.38%) Advertising
9 11 (1.38%) Games
10 7 (0.88%) Law
11 5 (0.63%) Brand Awareness
11 5 (0.63%) Electronics
11 5 (0.63%) Spanish Language
12 4 (0.50%) Billing
12 4 (0.50%) Italian Language
13 3 (0.38%) Back Office
14 2 (0.25%) Front Office
Job Titles
1 156 (19.55%) Consultant
2 108 (13.53%) Architect
3 91 (11.40%) Developer
4 90 (11.28%) Analyst
5 67 (8.40%) Solutions Architect
6 47 (5.89%) Project Manager
7 34 (4.26%) Technical Consultant
8 32 (4.01%) Business Analyst
8 32 (4.01%) Lead Architect
9 31 (3.88%) Senior Consultant
10 26 (3.26%) Presales Consultant
11 25 (3.13%) .NET Developer
12 22 (2.76%) Designer
13 21 (2.63%) Delivery Manager
14 19 (2.38%) Applications Consultant
14 19 (2.38%) Communications Manager
14 19 (2.38%) DevOps Consultant
14 19 (2.38%) Digital Communications Manager
15 18 (2.26%) ITSM Consultant
15 18 (2.26%) SAP Consultant
Libraries, Frameworks & Software Standards
1 86 (10.78%) HTML
2 65 (8.15%) .NET
3 62 (7.77%) CSS
4 60 (7.52%) Web Services
5 36 (4.51%) AngularJS
6 34 (4.26%) ASP.NET
7 28 (3.51%) JSON
8 27 (3.38%) jQuery
8 27 (3.38%) XML
9 26 (3.26%) .NET Framework
10 25 (3.13%) RESTful
11 24 (3.01%) Spring
12 21 (2.63%) Elastic Stack
12 21 (2.63%) REST
13 20 (2.51%) Ajax
13 20 (2.51%) SOAP
14 19 (2.38%) React
15 18 (2.26%) ASP.NET MVC
16 16 (2.01%) Entity Framework
17 14 (1.75%) ASP.NET Web Forms
Miscellaneous
1 82 (10.28%) Analytical Skills
2 62 (7.77%) User Experience
3 41 (5.14%) Data Centre
4 38 (4.76%) Computer Science
5 37 (4.64%) Management Information System
6 30 (3.76%) Social Media
7 26 (3.26%) Mobile App
8 24 (3.01%) Fintech
8 24 (3.01%) Private Cloud
9 18 (2.26%) Public Cloud
9 18 (2.26%) Virtual Team
10 17 (2.13%) Blog
11 16 (2.01%) Greenfield Project
12 10 (1.25%) Enterprise Software
13 8 (1.00%) CMDB
13 8 (1.00%) Driving Licence
14 7 (0.88%) Cyberthreat
15 6 (0.75%) Algorithms
15 6 (0.75%) Hedge funds
15 6 (0.75%) N-Tier
Operating Systems
1 77 (9.65%) Windows
2 65 (8.15%) Linux
3 22 (2.76%) Unix
4 14 (1.75%) Windows 10
5 13 (1.63%) Android
5 13 (1.63%) Apple iOS
6 12 (1.50%) Windows Server
7 6 (0.75%) Mac OS
7 6 (0.75%) Windows 7
7 6 (0.75%) Windows Server 2008
8 3 (0.38%) Windows Server 2012
9 1 (0.13%) CentOS
9 1 (0.13%) Mac OS X
9 1 (0.13%) Red Hat Enterprise Linux
Processes & Methodologies
1 218 (27.32%) Agile Software Development
2 154 (19.30%) Presales
3 144 (18.05%) Analytics
4 142 (17.79%) Project Management
5 120 (15.04%) CRM
6 93 (11.65%) Stakeholder Management
7 90 (11.28%) ITIL
8 88 (11.03%) Business Intelligence
9 68 (8.52%) Service Management
10 66 (8.27%) DevOps
11 63 (7.89%) E-Commerce
12 61 (7.64%) Service Delivery
13 56 (7.02%) Customer Requirements
14 55 (6.89%) SDLC
15 51 (6.39%) Collaborative Working
16 50 (6.27%) Data Management
17 49 (6.14%) PRINCE2
18 48 (6.02%) Line Management
18 48 (6.02%) Machine Learning
19 46 (5.76%) Digital Marketing
Programming Languages
1 85 (10.65%) SQL
2 81 (10.15%) JavaScript
3 72 (9.02%) C#
4 68 (8.52%) Java
5 27 (3.38%) Python
6 14 (1.75%) PHP
6 14 (1.75%) R
7 13 (1.63%) Scala
8 12 (1.50%) C
9 9 (1.13%) PowerShell
10 8 (1.00%) VB
11 6 (0.75%) C++
11 6 (0.75%) T-SQL
12 5 (0.63%) ES6
12 5 (0.63%) Objective-C
12 5 (0.63%) Perl
13 4 (0.50%) TypeScript
13 4 (0.50%) VB.NET
14 3 (0.38%) Go
15 2 (0.25%) Ruby
Qualifications
1 97 (12.16%) Degree
2 50 (6.27%) Microsoft Certification
3 44 (5.51%) MCSE
4 41 (5.14%) Security Cleared
5 22 (2.76%) ISEB
6 20 (2.51%) ITIL Certification
7 19 (2.38%) MCSA
8 18 (2.26%) Computer Science Degree
8 18 (2.26%) SC Cleared
9 16 (2.01%) MCP
10 15 (1.88%) PMI Certification
11 12 (1.50%) Citrix Certification
11 12 (1.50%) PMP
12 10 (1.25%) VMware Certified Professional (VCP)
13 9 (1.13%) VCAP
14 8 (1.00%) PRINCE2 Certification
15 7 (0.88%) CISSP
15 7 (0.88%) CompTIA Security+
15 7 (0.88%) DV Cleared
16 6 (0.75%) Cisco Certification
Quality Assurance & Compliance
1 49 (6.14%) QA
2 19 (2.38%) GCP
3 15 (1.88%) Data Quality
4 13 (1.63%) SLA
5 7 (0.88%) ISO/IEC 27001
6 6 (0.75%) GPG13
6 6 (0.75%) PMO
7 5 (0.63%) ISO/IEC 20000
8 4 (0.50%) GDPR
9 2 (0.25%) SEPA
10 1 (0.13%) PCI DSS
10 1 (0.13%) PSD2
System Software
1 41 (5.14%) VMware Infrastructure
2 35 (4.39%) Active Directory
3 24 (3.01%) Docker
4 20 (2.51%) Hyper-V
5 8 (1.00%) Virtual Machines
6 6 (0.75%) Microsoft App-V
6 6 (0.75%) vSphere
7 1 (0.13%) HDFS
7 1 (0.13%) Snort
7 1 (0.13%) XenApp
Systems Management
1 34 (4.26%) Puppet
2 33 (4.14%) Ansible
3 21 (2.63%) Opscode Chef
3 21 (2.63%) Terraform
4 20 (2.51%) SCCM
5 18 (2.26%) Consul
5 18 (2.26%) Rundeck
6 8 (1.00%) Microsoft Intune
7 5 (0.63%) Oozie
7 5 (0.63%) SCOM
7 5 (0.63%) SCSM
8 3 (0.38%) Kubernetes
9 2 (0.25%) Mesos
9 2 (0.25%) rkt
9 2 (0.25%) SCVMM
10 1 (0.13%) Graylog
10 1 (0.13%) HAProxy
10 1 (0.13%) logstash
10 1 (0.13%) Microsoft Data Protection Manager
10 1 (0.13%) Salt
Vendors
1 171 (21.43%) Microsoft
2 70 (8.77%) Google
3 65 (8.15%) SAP
4 63 (7.89%) Salesforce.com
5 52 (6.52%) VMware
6 51 (6.39%) Oracle
7 33 (4.14%) Adobe
7 33 (4.14%) ServiceNow
8 32 (4.01%) Tableau
9 31 (3.88%) Citrix
10 25 (3.13%) Cisco
11 24 (3.01%) IBM
12 23 (2.88%) HP
13 21 (2.63%) Splunk
14 20 (2.51%) BMC
15 18 (2.26%) RedGate
16 17 (2.13%) Informatica
17 15 (1.88%) NetApp
18 12 (1.50%) EMC
18 12 (1.50%) Twitter