Period
to 19 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 567 586 687
Rank change year-on-year +19 +101 -6
Permanent jobs citing Customer Engagement 799 792 730
As % of all permanent IT jobs advertised in the UK 0.45% 0.42% 0.33%
As % of the Processes & Methodologies category 0.50% 0.47% 0.38%
Number of salaries quoted 546 584 510
UK median annual salary £55,000 £55,000 £52,500
Median salary % change year-on-year - +4.76% -4.55%
10th Percentile £31,250 £31,250 £31,500
90th Percentile £89,375 £91,250 £92,600
UK excluding London median annual salary £50,000 £50,000 £45,000
% change year-on-year - +11.11% -14.29%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 160296 168588 194039
As % of all permanent IT jobs advertised in the UK 89.92% 89.36% 88.77%
Number of salaries quoted 126459 140088 159820
UK median annual salary £50,000 £49,476 £47,500
Median salary % change year-on-year +1.06% +4.16% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £77,500
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

Customer Engagement
Job Vacancy Trend

Job postings citing Customer Engagement as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement.

Salary trend for Customer Engagement in the UK

Customer Engagement
Salary Histogram

The salary distribution of IT jobs citing Customer Engagement over the 6 months to 19 November 2017.

Salary histogram for Customer Engagement in the UK

Customer Engagement
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 724 £55,000 - 33
UK excluding London -32 384 £50,000 - 21
London +72 358 £60,000 -7.69% 13
South East +31 139 £50,000 - 6
Midlands +9 85 £50,000 +11.11% 3
North of England -17 77 £40,500 -22.86% 7
West Midlands -9 68 £51,250 +9.04% 2
North West +5 50 £45,000 -18.18% 4
South West +21 37 £50,000 +11.11% 1
East of England +20 32 £55,000 +57.14% 3
Scotland 0 26 £37,500 -41.18%
Yorkshire +20 25 £34,000 -6.21% 3
East Midlands +33 17 £40,000 -4.76% 1
Wales - 5 £52,500 - 1
Northern Ireland - 3 £40,000 -
North East -11 2 £45,000 -43.75%

For the 6 months to 19 November 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Customer Engagement.

1 225 (28.16%) Agile Software Development
2 211 (26.41%) Finance
3 180 (22.53%) Microsoft
4 175 (21.90%) Presales
5 148 (18.52%) Project Management
6 146 (18.27%) CRM
6 146 (18.27%) Marketing
7 125 (15.64%) Analytics
8 121 (15.14%) Degree
9 113 (14.14%) Microsoft Azure
10 107 (13.39%) Retail
11 101 (12.64%) Stakeholder Management
12 97 (12.14%) Business Intelligence
13 96 (12.02%) ITIL
14 88 (11.01%) Java
15 84 (10.51%) Analytical Skills
16 79 (9.89%) Oracle
17 75 (9.39%) SQL
17 75 (9.39%) JavaScript
18 69 (8.64%) User Experience
19 68 (8.51%) HTML
19 68 (8.51%) Customer Requirements
20 63 (7.88%) Service Management
21 62 (7.76%) Service Delivery
22 60 (7.51%) SAP
22 60 (7.51%) Data Management
22 60 (7.51%) Computer Science
23 59 (7.38%) .NET
24 57 (7.13%) Microsoft Office
24 57 (7.13%) Amazon AWS

Customer Engagement
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (3.25%) CMS
2 23 (2.88%) SAS
3 21 (2.63%) Skype for Business
4 16 (2.00%) SharePoint
5 9 (1.13%) WebSphere
6 8 (1.00%) Apache Spark
6 8 (1.00%) BizTalk Server
6 8 (1.00%) Oracle SOA Suite
6 8 (1.00%) Tomcat
7 7 (0.88%) JBoss
7 7 (0.88%) Sitecore CMS
8 6 (0.75%) Apache Solr
9 5 (0.63%) WordPress
10 4 (0.50%) Adobe Experience Manager
11 3 (0.38%) Cloud Foundry
11 3 (0.38%) MS Exchange
11 3 (0.38%) OpenStack
11 3 (0.38%) Oracle Workflow
11 3 (0.38%) Umbraco
11 3 (0.38%) WebLogic
Applications
1 57 (7.13%) Microsoft Office
2 37 (4.63%) Microsoft Excel
3 25 (3.13%) Microsoft PowerPoint
4 12 (1.50%) Microsoft Project
5 6 (0.75%) Photoshop
6 4 (0.50%) MS Visio
7 3 (0.38%) Adobe Creative Suite
7 3 (0.38%) InVision
8 2 (0.25%) InDesign
Business Applications
1 21 (2.63%) Dynamics AX
2 19 (2.38%) Dynamics CRM
3 17 (2.13%) Oracle Retail
4 13 (1.63%) WebTrends
5 7 (0.88%) FastStats
6 6 (0.75%) HFM
6 6 (0.75%) Hyperion Enterprise
6 6 (0.75%) Remedy ITSM
6 6 (0.75%) Visualfiles
7 5 (0.63%) Infor M3
7 5 (0.63%) SAP GTS
8 4 (0.50%) Magento
8 4 (0.50%) Oracle BPM
8 4 (0.50%) Oracle EBS
8 4 (0.50%) Oracle EBS R12
8 4 (0.50%) SAP Business One
8 4 (0.50%) SAP S/4HANA
8 4 (0.50%) SDL Web 8
9 3 (0.38%) Oracle Payroll
9 3 (0.38%) SAP Hybris
Cloud Services
1 113 (14.14%) Microsoft Azure
2 57 (7.13%) Amazon AWS
3 54 (6.76%) Office 365
4 28 (3.50%) SaaS
5 27 (3.38%) Google Analytics
6 21 (2.63%) Adobe Analytics
7 15 (1.88%) Cloud Computing
7 15 (1.88%) PaaS
8 13 (1.63%) Azure Active Directory
8 13 (1.63%) GitHub
9 11 (1.38%) IaaS
10 10 (1.25%) Yammer
11 7 (0.88%) Dynamics 365
11 7 (0.88%) MailChimp
12 6 (0.75%) AdWords
12 6 (0.75%) Google Cloud Platform
13 5 (0.63%) OneDrive
14 4 (0.50%) Silverpop
15 3 (0.38%) AWS CloudFormation
15 3 (0.38%) Virtual Private Cloud
Communications & Networking
1 26 (3.25%) LAN
2 24 (3.00%) Internet
3 23 (2.88%) Wireless
4 21 (2.63%) SMS
5 20 (2.50%) WAN
6 17 (2.13%) SAN
6 17 (2.13%) VPN
7 15 (1.88%) Skype
8 13 (1.63%) Firewall
8 13 (1.63%) Network Security
9 12 (1.50%) Wireless Security
10 11 (1.38%) HTTP
10 11 (1.38%) NAS
11 10 (1.25%) WLAN
12 7 (0.88%) Cisco Wireless
13 6 (0.75%) Remote Desktop
14 5 (0.63%) IPsec
15 4 (0.50%) FTP
15 4 (0.50%) SSL
15 4 (0.50%) TCP/IP
Database & Business Intelligence
1 45 (5.63%) SQL Server
2 39 (4.88%) Big Data
3 38 (4.76%) Data Warehouse
4 32 (4.01%) Hadoop
5 30 (3.75%) Power BI
6 20 (2.50%) Relational Database
7 19 (2.38%) PowerCenter
8 17 (2.13%) MySQL
9 14 (1.75%) SQL Server Reporting Services
10 13 (1.63%) SQL Server Integration Services
11 11 (1.38%) BusinessObjects
11 11 (1.38%) NoSQL
12 10 (1.25%) Apache Cassandra
13 8 (1.00%) MongoDB
13 8 (1.00%) Oracle BI EE
14 7 (0.88%) Apache Hive
14 7 (0.88%) RDBMS
15 6 (0.75%) BusinessObjects Business Intelligence
16 5 (0.63%) DataStage
16 5 (0.63%) Sqoop
Development Applications
1 17 (2.13%) JIRA
2 13 (1.63%) Git (software)
3 12 (1.50%) Team Foundation Server
4 11 (1.38%) Jenkins
5 8 (1.00%) Visual Studio
6 7 (0.88%) Atlassian Bamboo
6 7 (0.88%) VSS/SourceSafe
7 6 (0.75%) Subversion
8 5 (0.63%) GoCD
8 5 (0.63%) IBM UrbanCode
8 5 (0.63%) Maven
8 5 (0.63%) Octopus Deploy
9 4 (0.50%) Eclipse
9 4 (0.50%) IntelliJ
9 4 (0.50%) NetBeans
9 4 (0.50%) Rational DOORS
9 4 (0.50%) Selenium
9 4 (0.50%) TestNG
9 4 (0.50%) WebDriver
10 3 (0.38%) Visual Website Optimizer
General
1 211 (26.41%) Finance
2 146 (18.27%) Marketing
3 107 (13.39%) Retail
4 47 (5.88%) Banking
5 32 (4.01%) Financial Institution
6 31 (3.88%) Legal
7 23 (2.88%) Manufacturing
7 23 (2.88%) Telecoms
8 22 (2.75%) Retail Banking
9 18 (2.25%) Publishing
10 13 (1.63%) Advertising
11 11 (1.38%) Billing
12 9 (1.13%) Games
13 8 (1.00%) Spanish Language
14 7 (0.88%) Brand Awareness
14 7 (0.88%) French Language
14 7 (0.88%) Law
15 6 (0.75%) Back Office
15 6 (0.75%) Front Office
16 5 (0.63%) Automotive
Job Titles
1 158 (19.77%) Consultant
2 124 (15.52%) Architect
3 94 (11.76%) Analyst
4 83 (10.39%) Developer
5 71 (8.89%) Solutions Architect
6 49 (6.13%) Project Manager
7 45 (5.63%) Technical Consultant
8 43 (5.38%) Business Analyst
9 37 (4.63%) Presales Consultant
10 29 (3.63%) Lead Architect
11 24 (3.00%) Designer
12 23 (2.88%) Senior Consultant
13 21 (2.63%) Senior Analyst
14 20 (2.50%) Product Owner
14 20 (2.50%) Senior Manager
15 19 (2.38%) Product Manager
16 16 (2.00%) Applications Consultant
16 16 (2.00%) ITSM Consultant
17 15 (1.88%) Digital Project Manager
17 15 (1.88%) UX Designer
Libraries, Frameworks & Software Standards
1 68 (8.51%) HTML
2 59 (7.38%) .NET
3 56 (7.01%) Web Services
4 46 (5.76%) CSS
5 36 (4.51%) XML
6 24 (3.00%) ASP.NET
6 24 (3.00%) SOAP
7 23 (2.88%) jQuery
8 22 (2.75%) REST
9 21 (2.63%) J2EE
10 18 (2.25%) Ajax
11 17 (2.13%) JSON
12 15 (1.88%) ASP.NET MVC
12 15 (1.88%) Spring
13 14 (1.75%) .NET Framework
14 13 (1.63%) AngularJS
14 13 (1.63%) RESTful
15 11 (1.38%) ASP.NET Web Forms
16 10 (1.25%) WebSockets
17 9 (1.13%) React
Miscellaneous
1 84 (10.51%) Analytical Skills
2 69 (8.64%) User Experience
3 60 (7.51%) Computer Science
4 53 (6.63%) Data Centre
5 44 (5.51%) Management Information System
6 33 (4.13%) Social Media
7 22 (2.75%) Blog
8 20 (2.50%) Greenfield Project
9 17 (2.13%) iPad
9 17 (2.13%) Virtual Team
10 14 (1.75%) Mobile App
10 14 (1.75%) Private Cloud
11 13 (1.63%) Equities
11 13 (1.63%) Fintech
11 13 (1.63%) Fixed Income
12 11 (1.38%) Enterprise Software
13 10 (1.25%) Public Cloud
14 9 (1.13%) Algorithms
14 9 (1.13%) Hedge funds
15 8 (1.00%) CMDB
Operating Systems
1 52 (6.51%) Windows
2 33 (4.13%) Linux
3 19 (2.38%) Android
4 18 (2.25%) Apple iOS
5 16 (2.00%) Windows Server
6 11 (1.38%) Unix
7 6 (0.75%) Windows 10
8 5 (0.63%) Mac OS
9 2 (0.25%) Windows Server 2012
10 1 (0.13%) CentOS
10 1 (0.13%) Mac OS X
10 1 (0.13%) Red Hat Enterprise Linux
10 1 (0.13%) Windows 7
Processes & Methodologies
1 225 (28.16%) Agile Software Development
2 175 (21.90%) Presales
3 148 (18.52%) Project Management
4 146 (18.27%) CRM
5 125 (15.64%) Analytics
6 101 (12.64%) Stakeholder Management
7 97 (12.14%) Business Intelligence
8 96 (12.02%) ITIL
9 68 (8.51%) Customer Requirements
10 63 (7.88%) Service Management
11 62 (7.76%) Service Delivery
12 60 (7.51%) Data Management
13 55 (6.88%) PRINCE2
14 53 (6.63%) Collaborative Working
14 53 (6.63%) Digital Marketing
15 50 (6.26%) E-Commerce
16 49 (6.13%) Business Analysis
16 49 (6.13%) Customer-Centricity
16 49 (6.13%) SDLC
17 45 (5.63%) Business Development
Programming Languages
1 88 (11.01%) Java
2 75 (9.39%) JavaScript
2 75 (9.39%) SQL
3 51 (6.38%) C#
4 24 (3.00%) Python
5 14 (1.75%) R
6 13 (1.63%) PHP
7 11 (1.38%) C++
8 9 (1.13%) C
8 9 (1.13%) VB
9 5 (0.63%) ES6
9 5 (0.63%) Objective-C
9 5 (0.63%) Scala
9 5 (0.63%) VB.NET
10 4 (0.50%) Perl
11 3 (0.38%) Go
11 3 (0.38%) T-SQL
12 2 (0.25%) MATLAB
12 2 (0.25%) TypeScript
13 1 (0.13%) PL/SQL
Qualifications
1 121 (15.14%) Degree
2 42 (5.26%) MCSE
2 42 (5.26%) Microsoft Certification
3 36 (4.51%) Security Cleared
4 25 (3.13%) ISEB
4 25 (3.13%) ITIL Certification
5 23 (2.88%) Computer Science Degree
6 18 (2.25%) Oracle Certification
7 17 (2.13%) OCP
8 16 (2.00%) MCP
8 16 (2.00%) SC Cleared
9 15 (1.88%) PMI Certification
10 12 (1.50%) Cisco Certification
10 12 (1.50%) Citrix Certification
11 11 (1.38%) MCSA
11 11 (1.38%) PMP
12 10 (1.25%) CREST Certified
12 10 (1.25%) OSCP
13 9 (1.13%) CISSP
13 9 (1.13%) CompTIA Security+
Quality Assurance & Compliance
1 39 (4.88%) QA
2 29 (3.63%) Data Quality
3 10 (1.25%) GDPR
3 10 (1.25%) ISO/IEC 27001
4 9 (1.13%) ISO/IEC 20000
5 8 (1.00%) SLA
6 7 (0.88%) PSD2
7 6 (0.75%) GPG13
7 6 (0.75%) PCI DSS
7 6 (0.75%) PMO
8 5 (0.63%) GCP
9 4 (0.50%) HMG Security Policy Framework
9 4 (0.50%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 2 (0.25%) SEPA
11 1 (0.13%) ISO 9001
System Software
1 33 (4.13%) VMware Infrastructure
2 28 (3.50%) Hyper-V
3 20 (2.50%) Active Directory
4 17 (2.13%) Docker
5 8 (1.00%) Virtual Machines
6 5 (0.63%) VMware NSX
7 3 (0.38%) vSphere
8 1 (0.13%) vCloud
8 1 (0.13%) XenApp
Systems Management
1 12 (1.50%) Ansible
1 12 (1.50%) Puppet
2 11 (1.38%) SCCM
3 10 (1.25%) Opscode Chef
4 9 (1.13%) Terraform
5 5 (0.63%) Consul
5 5 (0.63%) Kubernetes
5 5 (0.63%) Microsoft Intune
5 5 (0.63%) Oozie
5 5 (0.63%) Rundeck
5 5 (0.63%) SCOM
5 5 (0.63%) SCSM
6 2 (0.25%) Mesos
6 2 (0.25%) rkt
6 2 (0.25%) SCVMM
7 1 (0.13%) HAProxy
7 1 (0.13%) Salt
7 1 (0.13%) vRealize
Vendors
1 180 (22.53%) Microsoft
2 79 (9.89%) Oracle
3 60 (7.51%) SAP
4 49 (6.13%) Google
5 48 (6.01%) Salesforce.com
6 45 (5.63%) VMware
7 39 (4.88%) Cisco
8 35 (4.38%) Tableau
9 32 (4.01%) Citrix
9 32 (4.01%) HP
10 31 (3.88%) IBM
11 27 (3.38%) Adobe
12 25 (3.13%) Informatica
13 20 (2.50%) ServiceNow
14 18 (2.25%) BMC
15 16 (2.00%) EMC
16 15 (1.88%) Juniper
16 15 (1.88%) Netezza
17 14 (1.75%) HEAT Software
17 14 (1.75%) MicroStrategy