Period
to 12 June 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 12 June 2021 with a comparison to the same period in the previous 2 years.

Customer Engagement
UK
6 months to
12 Jun 2021
Same period 2020 Same period 2019
Rank 474 499 472
Rank change year-on-year +25 -27 +114
Permanent jobs citing Customer Engagement 575 423 915
As % of all permanent jobs advertised in the UK 0.57% 0.50% 0.64%
As % of the Processes & Methodologies category 0.62% 0.54% 0.69%
Number of salaries quoted 415 301 581
10th Percentile £36,250 £38,750 £32,500
25th Percentile £45,445 £47,500 £37,500
Median annual salary (50th Percentile) £60,000 £60,000 £55,000
Median % change year-on-year - +9.09% +2.33%
75th Percentile £75,000 £81,250 £75,000
90th Percentile £85,000 £96,250 £95,000
UK excluding London median annual salary £52,500 £52,500 £45,000
% change year-on-year - +16.67% -10.00%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 93,157 77,966 132,717
As % of all permanent IT jobs advertised in the UK 93.10% 92.34% 92.35%
Number of salaries quoted 65,671 62,581 105,227
10th Percentile £32,500 £31,250 £30,000
25th Percentile £41,250 £41,250 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% +5.00%
75th Percentile £75,000 £73,750 £70,000
90th Percentile £91,250 £90,000 £86,250
UK excluding London median annual salary £48,900 £47,500 £45,000
% change year-on-year +2.95% +5.56% -

Customer Engagement
Job Vacancy Trend

Job postings citing Customer Engagement as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Salary Trend

3-month moving average salary quoted in jobs citing Customer Engagement.

Salary trend for Customer Engagement in the UK

Customer Engagement
Salary Histogram

Salary distribution for jobs citing Customer Engagement over the 6 months to 12 June 2021.

Salary histogram for Customer Engagement in the UK

Customer Engagement
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the UK over the 6 months to 12 June 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 446 £60,000 - 71
UK excluding London -31 254 £52,500 - 37
London +14 190 £65,000 -7.14% 37
Work from Home -78 190 £70,000 +7.69% 16
South East -40 79 £53,500 -17.69% 5
North of England -26 56 £58,750 +17.50% 10
South West -21 39 £44,250 +10.63% 2
Midlands -39 36 £60,000 +14.29% 10
West Midlands -19 34 £60,000 +14.29% 8
North West -21 31 £65,000 +30.00% 8
East of England -7 27 £35,000 -30.00% 7
Yorkshire -31 23 £50,000 - 1
Scotland -27 17 £75,000 +35.14% 3
East Midlands -32 5 £75,000 +46.34% 2
Northern Ireland -19 3 - -
Wales - 3 £47,500 -
North East - 1 £67,500 - 1

For the 6 months to 12 June 2021, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Customer Engagement.

1 182 (31.65%) Microsoft
2 172 (29.91%) Social Skills
3 148 (25.74%) CRM
4 127 (22.09%) Agile Software Development
4 127 (22.09%) Azure
5 122 (21.22%) Presales
6 118 (20.52%) Dynamics 365
7 107 (18.61%) Marketing
8 105 (18.26%) Finance
9 104 (18.09%) Power Platform
10 103 (17.91%) Dynamics CRM
11 95 (16.52%) JavaScript
12 93 (16.17%) Project Management
13 85 (14.78%) Analytics
14 79 (13.74%) Degree
15 78 (13.57%) Business Intelligence
16 74 (12.87%) SaaS
17 73 (12.70%) DevOps
18 68 (11.83%) PowerApps
19 63 (10.96%) SQL
20 62 (10.78%) Power BI
21 59 (10.26%) Analytical Skills
22 58 (10.09%) AWS
23 56 (9.74%) Microsoft 365
24 55 (9.57%) Problem-Solving
25 53 (9.22%) Power Automate
26 52 (9.04%) HTML
27 49 (8.52%) C#
28 48 (8.35%) E-Commerce
29 47 (8.17%) Thought Leadership

Customer Engagement
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (4.70%) SharePoint
2 10 (1.74%) BizTalk Server
3 7 (1.22%) CMS
3 7 (1.22%) Confluence
4 4 (0.70%) Apache
4 4 (0.70%) Apache Spark
5 3 (0.52%) MS Exchange
5 3 (0.52%) Oracle SOA Suite
5 3 (0.52%) Sitecore CMS
5 3 (0.52%) Tomcat
6 2 (0.35%) Apache Solr
6 2 (0.35%) Drupal
6 2 (0.35%) Elasticsearch
6 2 (0.35%) EPiServer
6 2 (0.35%) Exchange Server 2013
6 2 (0.35%) Kentico
6 2 (0.35%) SAS
6 2 (0.35%) SharePoint 2010
6 2 (0.35%) SharePoint Server
6 2 (0.35%) Skype for Business
Applications
1 17 (2.96%) Microsoft Office
2 15 (2.61%) MS Visio
3 7 (1.22%) Microsoft Project
4 6 (1.04%) Microsoft Excel
5 3 (0.52%) Figma
6 2 (0.35%) Photoshop
7 1 (0.17%) Microsoft PowerPoint
7 1 (0.17%) OmniGraffle
7 1 (0.17%) Sketch
Business Applications
1 103 (17.91%) Dynamics CRM
2 20 (3.48%) Remedy ITSM
3 12 (2.09%) FastStats
4 11 (1.91%) Oracle ERP
5 7 (1.22%) NetSuite
6 5 (0.87%) SAP S/4HANA
6 5 (0.87%) Shopify
7 3 (0.52%) Dynamics AX
7 3 (0.52%) Payment Gateway
7 3 (0.52%) SAP CRM
8 2 (0.35%) Oracle Applications
8 2 (0.35%) SAP ERP
8 2 (0.35%) SAP Hybris
9 1 (0.17%) Distributed Ledger
9 1 (0.17%) SAP CO
9 1 (0.17%) SAP EWM
9 1 (0.17%) SAP FI/CO
9 1 (0.17%) SAP GTS
9 1 (0.17%) SAP SD
9 1 (0.17%) SAP VC
Cloud Services
1 127 (22.09%) Azure
2 118 (20.52%) Dynamics 365
3 104 (18.09%) Power Platform
4 74 (12.87%) SaaS
5 68 (11.83%) PowerApps
6 58 (10.09%) AWS
7 56 (9.74%) Microsoft 365
8 53 (9.22%) Power Automate
9 28 (4.87%) Serverless
10 26 (4.52%) IaaS
10 26 (4.52%) PaaS
11 18 (3.13%) Azure Logic Apps
12 17 (2.96%) Azure Functions
13 16 (2.78%) Amazon ECS
14 13 (2.26%) Cloud Computing
15 11 (1.91%) Google Analytics
16 9 (1.57%) GCP
17 7 (1.22%) Azure Data Factory
18 6 (1.04%) OneDrive
18 6 (1.04%) Veeva
Communications & Networking
1 37 (6.43%) VPN
2 34 (5.91%) Firewall
3 30 (5.22%) SSL
4 24 (4.17%) WAN
5 22 (3.83%) LAN
6 18 (3.13%) MPLS
7 16 (2.78%) Internet
8 15 (2.61%) Wireless
9 14 (2.43%) BGP
9 14 (2.43%) SD-WAN
10 13 (2.26%) OSPF
11 11 (1.91%) Broadband
12 10 (1.74%) Wi-Fi
13 8 (1.39%) Ethernet
13 8 (1.39%) IPsec
14 6 (1.04%) Network Security
15 5 (0.87%) Cisco IOS
15 5 (0.87%) NX-OS
16 3 (0.52%) Cisco ASA
16 3 (0.52%) Skype
Database & Business Intelligence
1 62 (10.78%) Power BI
2 43 (7.48%) Tableau
3 28 (4.87%) Big Data
4 21 (3.65%) PostgreSQL
5 10 (1.74%) Oracle Database
6 9 (1.57%) MySQL
7 8 (1.39%) Data Warehouse
8 7 (1.22%) Amazon RDS
8 7 (1.22%) NoSQL
8 7 (1.22%) Relational Database
8 7 (1.22%) SQL Server
9 6 (1.04%) Amazon DynamoDB
9 6 (1.04%) RDBMS
10 5 (0.87%) MongoDB
10 5 (0.87%) Redis
11 4 (0.70%) GIS
11 4 (0.70%) Looker
11 4 (0.70%) MariaDB
11 4 (0.70%) SQLite
12 3 (0.52%) Amazon QuickSight
Development Applications
1 15 (2.61%) JIRA
2 10 (1.74%) Git (software)
2 10 (1.74%) Jenkins
2 10 (1.74%) Team Foundation Server
2 10 (1.74%) Visual Studio
3 5 (0.87%) Zephyr
4 4 (0.70%) GitLab
5 3 (0.52%) Babel
5 3 (0.52%) Cypress.io
5 3 (0.52%) Postman
6 2 (0.35%) Axure RP
6 2 (0.35%) Oracle APEX
6 2 (0.35%) Rational Rhapsody
7 1 (0.17%) Artifactory
7 1 (0.17%) Balsamiq
7 1 (0.17%) eggPlant
7 1 (0.17%) git-flow
7 1 (0.17%) Locust
7 1 (0.17%) Mockito
7 1 (0.17%) Travis CI
General
1 172 (29.91%) Social Skills
2 107 (18.61%) Marketing
3 105 (18.26%) Finance
4 59 (10.26%) Analytical Skills
5 43 (7.48%) Retail
6 42 (7.30%) Public Sector
7 34 (5.91%) Presentation Skills
8 24 (4.17%) Manufacturing
9 17 (2.96%) Telecoms
10 15 (2.61%) Games
10 15 (2.61%) Influencing Skills
10 15 (2.61%) Legal
11 14 (2.43%) Back Office
11 14 (2.43%) Banking
12 11 (1.91%) Documentation Skills
13 10 (1.74%) Law
14 9 (1.57%) Local Government
15 8 (1.39%) Aerospace
16 7 (1.22%) Advertising
16 7 (1.22%) Electronics
Job Titles
1 131 (22.78%) Consultant
2 83 (14.43%) Architect
3 78 (13.57%) Developer
4 60 (10.43%) Solutions Architect
5 44 (7.65%) Analyst
6 31 (5.39%) Senior Consultant
7 24 (4.17%) Business Analyst
8 22 (3.83%) Technical Consultant
9 21 (3.65%) Project Manager
10 20 (3.48%) Functional Consultant
10 20 (3.48%) Marketing Manager
11 19 (3.30%) Tableau Consultant
12 17 (2.96%) Senior Technical Consultant
13 15 (2.61%) Microsoft Developer
13 15 (2.61%) Presales Solution Architect
13 15 (2.61%) Senior Architect
14 14 (2.43%) Digital Marketing Manager
14 14 (2.43%) Security Architect
14 14 (2.43%) Security Solutions Architect
14 14 (2.43%) Software Engineer
Libraries, Frameworks & Software Standards
1 52 (9.04%) HTML
2 41 (7.13%) CSS
3 35 (6.09%) Web Services
4 33 (5.74%) XML
5 29 (5.04%) Node.js
6 27 (4.70%) .NET
7 25 (4.35%) React
8 24 (4.17%) Ajax
9 21 (3.65%) SOAP
10 18 (3.13%) LDAP
11 17 (2.96%) Ruby on Rails
11 17 (2.96%) Spring
12 15 (2.61%) REST
13 11 (1.91%) XBRL
14 9 (1.57%) jQuery
15 7 (1.22%) GraphQL
15 7 (1.22%) Kafka
16 6 (1.04%) J2EE
16 6 (1.04%) Jest
16 6 (1.04%) Twitter Bootstrap
Miscellaneous
1 32 (5.57%) User Experience
2 25 (4.35%) Self-Motivation
3 21 (3.65%) Management Information System
3 21 (3.65%) Mobile App
4 18 (3.13%) CMDB
5 15 (2.61%) Social Media
6 13 (2.26%) Enterprise Software
7 12 (2.09%) Acoustics
7 12 (2.09%) Life Science
8 8 (1.39%) Private Cloud
8 8 (1.39%) SWIFT
9 7 (1.22%) Data Centre
9 7 (1.22%) Hybrid Cloud
9 7 (1.22%) Public Cloud
10 6 (1.04%) Client/Server
10 6 (1.04%) Marketing Technology
11 5 (0.87%) Mobile Payment
11 5 (0.87%) Renewable Energy
12 4 (0.70%) Enterprise Storage
12 4 (0.70%) Virtual Team
Operating Systems
1 29 (5.04%) Windows
2 28 (4.87%) Linux
3 11 (1.91%) Red Hat Enterprise Linux
4 9 (1.57%) SUSE
5 5 (0.87%) Windows 10
6 2 (0.35%) Apple iOS
6 2 (0.35%) Windows Server
7 1 (0.17%) Unix
7 1 (0.17%) Windows Server 2012
Processes & Methodologies
1 148 (25.74%) CRM
2 127 (22.09%) Agile Software Development
3 122 (21.22%) Presales
4 93 (16.17%) Project Management
5 85 (14.78%) Analytics
6 78 (13.57%) Business Intelligence
7 73 (12.70%) DevOps
8 55 (9.57%) Problem-Solving
9 48 (8.35%) E-Commerce
10 47 (8.17%) Thought Leadership
11 46 (8.00%) Technical Architecture
12 45 (7.83%) Stakeholder Management
13 40 (6.96%) Data Analytics
14 38 (6.61%) ERP
15 37 (6.43%) Migration
16 35 (6.09%) Customer Requirements
17 34 (5.91%) Visualisation
18 33 (5.74%) Data Science
18 33 (5.74%) ITIL
19 32 (5.57%) Business Analysis
Programming Languages
1 95 (16.52%) JavaScript
2 63 (10.96%) SQL
3 49 (8.52%) C#
4 39 (6.78%) Java
5 25 (4.35%) Python
6 19 (3.30%) TypeScript
7 18 (3.13%) Ruby
8 17 (2.96%) C
9 13 (2.26%) R
10 9 (1.57%) PowerShell
11 8 (1.39%) PL/SQL
12 5 (0.87%) C++
13 3 (0.52%) Java 8
13 3 (0.52%) PHP
13 3 (0.52%) Scala
14 2 (0.35%) Apple Swift
14 2 (0.35%) Bash Shell
14 2 (0.35%) Go
14 2 (0.35%) Objective-C
14 2 (0.35%) T-SQL
Qualifications
1 79 (13.74%) Degree
2 39 (6.78%) Security Cleared
3 17 (2.96%) Cisco Certification
4 13 (2.26%) Microsoft Certification
5 12 (2.09%) Oracle Certification
6 8 (1.39%) (ISC)2 CCSP
6 8 (1.39%) CCSP
6 8 (1.39%) CISM
6 8 (1.39%) CISSP
6 8 (1.39%) DV Cleared
7 7 (1.22%) AWS Certification
7 7 (1.22%) CCNP
7 7 (1.22%) PMI Certification
7 7 (1.22%) SC Cleared
8 6 (1.04%) CCNA
9 4 (0.70%) Computer Science Degree
9 4 (0.70%) HNC
9 4 (0.70%) PMP
9 4 (0.70%) SAP Certification
10 3 (0.52%) Numerate Degree
Quality Assurance & Compliance
1 31 (5.39%) QA
2 8 (1.39%) GDPR
2 8 (1.39%) SLA
3 6 (1.04%) Data Quality
4 5 (0.87%) SEPA
5 4 (0.70%) ISO/IEC 27001
6 3 (0.52%) COBIT
6 3 (0.52%) PMO
7 2 (0.35%) Accessibility
7 2 (0.35%) ISO/IEC 20000
8 1 (0.17%) Dodd-Frank
8 1 (0.17%) EMIR
8 1 (0.17%) IASME
8 1 (0.17%) MiFID
8 1 (0.17%) NIST
8 1 (0.17%) PCI DSS
System Software
1 21 (3.65%) Docker
2 9 (1.57%) Active Directory
3 4 (0.70%) VMware Infrastructure
4 2 (0.35%) Hyper-V
5 1 (0.17%) Apache ZooKeeper
Systems Management
1 31 (5.39%) Terraform
2 20 (3.48%) Kubernetes
3 18 (3.13%) HP UCMDB
4 10 (1.74%) Ansible
5 4 (0.70%) Microsoft Intune
6 3 (0.52%) FortiGate
6 3 (0.52%) Opscode Chef
7 2 (0.35%) Argo
7 2 (0.35%) BMC PATROL
8 1 (0.17%) Mesos
8 1 (0.17%) Puppet
8 1 (0.17%) Salt
8 1 (0.17%) SCCM
8 1 (0.17%) Single Sign-On
Vendors
1 182 (31.65%) Microsoft
2 42 (7.30%) Oracle
3 32 (5.57%) Cisco
3 32 (5.57%) SAP
4 25 (4.35%) ServiceNow
5 20 (3.48%) BMC
5 20 (3.48%) Google
5 20 (3.48%) Remedy
5 20 (3.48%) VMware
6 18 (3.13%) HP
7 15 (2.61%) Fortinet
7 15 (2.61%) IBM
8 14 (2.43%) Adobe
8 14 (2.43%) Juniper
8 14 (2.43%) Salesforce.com
9 13 (2.26%) Palo Alto
10 12 (2.09%) Apple
10 12 (2.09%) Facebook
11 9 (1.57%) Twitter
12 7 (1.22%) Instagram