The following table provides summary statistics for permanent job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 3 months to 30 May 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
UK
3 months to
30 May 2017
Same period 2016 Same period 2015
Rank 519 509 511
Rank change year-on-year -10 +2  
Permanent jobs citing Customer Engagement 387 486 557
As % of all permanent IT jobs advertised in the UK 0.45% 0.49% 0.52%
As % of the Processes & Methodologies category 0.50% 0.56% 0.59%
Number of salaries quoted 272 310 387
Median salary £55,000 £55,000 £55,000
90% offered a salary of more than £30,500 £36,500 £30,000
10% offered a salary of more than £85,000 £87,500 £85,000
UK excluding London median salary £52,163 £50,000 £50,000
% change year-on-year +4.32% -  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 76729 87484 94857
As % of all permanent IT job vacancies advertised in the UK 89.71% 89.09% 87.73%
Number of salaries quoted 62549 72857 77038
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Customer Engagement
Job Vacancy Trend

The job posting trend of jobs advertised citing Customer Engagement as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement.

Salary trend for Customer Engagement in the UK

Customer Engagement
Salary Histogram

The salary distribution of IT jobs citing Customer Engagement over the 3 months to 30 May 2017.

Salary histogram for Customer Engagement in the UK

Customer Engagement
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 30 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 325 £55,000 - 48
London +49 129 £65,000 +6.12% 17
South East +26 64 £52,000 +4.00% 9
North West -20 34 £55,000 +28.65% 4
West Midlands -51 29 £37,500 -25.00% 2
Berkshire -5 28 £65,000 +13.04% 4
Scotland +34 27 £27,500 -28.57% 2
East of England +22 27 £52,500 +5.00% 4
Glasgow - 25 £25,000 - 2
Birmingham -37 22 £30,000 -40.00%
Cheshire -10 21 £23,000 -38.66% 3
South West -19 19 £62,500 +25.00% 6
Crewe - 19 - -
Yorkshire +28 17 £41,500 +33.87% 1
Cambridgeshire +11 16 £52,500 +5.00%
Reading -4 15 £75,000 +36.36% 1
Manchester -29 13 £55,000 +4.76% 1
Hampshire +26 12 £35,000 -24.73% 2
Cambridge +2 12 £55,000 +10.00%
City of London +22 10 £55,000 -15.38% 2
Bristol -17 8 £77,500 +82.35% 1
South Yorkshire - 8 £55,000 -
Sheffield - 8 £55,000 -
Surrey +41 7 £65,000 +36.84% 1
Hertfordshire +8 7 £50,000 - 4
Edinburgh +4 7 £47,500 +23.37%
Bracknell - 7 £52,000 - 2
North Yorkshire - 7 £41,500 -
Wiltshire +11 6 £50,000 - 3
West Sussex - 6 £51,000 -

For the 6 months to 30 May 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Customer Engagement.

1 195 (27.27%) Degree
2 177 (24.76%) Presales
3 176 (24.62%) Finance
4 169 (23.64%) Agile Software Development
5 145 (20.28%) Marketing
6 135 (18.88%) Project Management
7 129 (18.04%) CRM
8 123 (17.20%) Microsoft
9 107 (14.97%) SQL
10 103 (14.41%) Retail
10 103 (14.41%) Software Engineering
11 102 (14.27%) ITIL
12 100 (13.99%) Analytical Skills
13 90 (12.59%) Computer Science
14 89 (12.45%) Java
15 88 (12.31%) Business Development
16 84 (11.75%) Analytics
17 82 (11.47%) Oracle
17 82 (11.47%) Business Intelligence
18 81 (11.33%) Microsoft Azure
19 79 (11.05%) SQL Server
20 71 (9.93%) Cisco
20 71 (9.93%) IBM
21 70 (9.79%) Data Centre
22 69 (9.65%) PRINCE2
23 65 (9.09%) Amazon AWS
24 64 (8.95%) VMware
25 63 (8.81%) Service Management
25 63 (8.81%) Service Delivery
26 62 (8.67%) MySQL

Customer Engagement
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (4.06%) SharePoint
2 21 (2.94%) JBoss
3 18 (2.52%) Skype for Business
4 17 (2.38%) CMS
5 14 (1.96%) Apache
5 14 (1.96%) Oracle SOA Suite
5 14 (1.96%) WebSphere
6 13 (1.82%) SAS
6 13 (1.82%) Tomcat
6 13 (1.82%) Umbraco
7 9 (1.26%) SharePoint 2013
7 9 (1.26%) Sitecore CMS
8 7 (0.98%) ArcGIS
8 7 (0.98%) Mule
8 7 (0.98%) OpenStack
9 6 (0.84%) BizTalk Server
9 6 (0.84%) Cloud Foundry
9 6 (0.84%) Kentico
10 5 (0.70%) nginx
11 4 (0.56%) Apache Spark
Applications
1 44 (6.15%) Microsoft Excel
2 23 (3.22%) Microsoft Office
3 20 (2.80%) MS Visio
4 14 (1.96%) Microsoft Project
5 7 (0.98%) Microsoft PowerPoint
6 5 (0.70%) Photoshop
7 2 (0.28%) InVision
7 2 (0.28%) SPSS
8 1 (0.14%) Adobe Illustrator
8 1 (0.14%) Spreadsheet
8 1 (0.14%) UXPin
Business Applications
1 24 (3.36%) SAP CRM
2 16 (2.24%) SAP Hybris
3 13 (1.82%) Dynamics CRM
4 12 (1.68%) SAP Oil and Gas
5 7 (0.98%) FastStats
5 7 (0.98%) Remedy ITSM
6 5 (0.70%) HFM
6 5 (0.70%) Hyperion Enterprise
6 5 (0.70%) SAP GTS
7 4 (0.56%) Unica
8 3 (0.42%) Apache OFBiz
8 3 (0.42%) Dynamics AX
8 3 (0.42%) Oracle Retail
8 3 (0.42%) SAP S/4HANA
9 2 (0.28%) Oracle BPM
9 2 (0.28%) Oracle EBS R12
9 2 (0.28%) SAP HR
9 2 (0.28%) SAP SRM
10 1 (0.14%) Cognos Business Intelligence
10 1 (0.14%) SAP ERP
Cloud Services
1 81 (11.33%) Microsoft Azure
2 65 (9.09%) Amazon AWS
3 39 (5.45%) IaaS
4 38 (5.31%) Amazon EC2
4 38 (5.31%) PaaS
5 36 (5.03%) Office 365
6 29 (4.06%) SaaS
7 10 (1.40%) AWS CloudFormation
8 9 (1.26%) Cloud Computing
8 9 (1.26%) Yammer
9 8 (1.12%) Amazon Kinesis
9 8 (1.12%) Amazon SQS
10 4 (0.56%) Google Analytics
10 4 (0.56%) Trello
11 3 (0.42%) Adobe Analytics
11 3 (0.42%) Oracle Service Cloud
12 2 (0.28%) Amazon S3
12 2 (0.28%) AWS Lambda
12 2 (0.28%) Mimecast
12 2 (0.28%) Veeva
Communications & Networking
1 33 (4.62%) LAN
2 32 (4.48%) Internet
2 32 (4.48%) WAN
3 23 (3.22%) Wireless
4 21 (2.94%) HTTP
5 20 (2.80%) Wireless Security
6 17 (2.38%) Skype
7 16 (2.24%) SSL
8 15 (2.10%) FTP
9 14 (1.96%) SAN
9 14 (1.96%) TCP/IP
10 11 (1.54%) Unified Communications
11 10 (1.40%) Firewall
11 10 (1.40%) VPN
12 8 (1.12%) Broadband
12 8 (1.12%) VoIP
13 7 (0.98%) DNS
13 7 (0.98%) NAS
14 6 (0.84%) IPsec
14 6 (0.84%) Structured Cabling
Database & Business Intelligence
1 79 (11.05%) SQL Server
2 62 (8.67%) MySQL
3 50 (6.99%) Big Data
4 32 (4.48%) DB2
5 26 (3.64%) SAP HANA
6 24 (3.36%) Data Warehouse
7 21 (2.94%) Power BI
8 20 (2.80%) Relational Database
9 13 (1.82%) MongoDB
10 11 (1.54%) Hadoop
11 10 (1.40%) Amazon DynamoDB
11 10 (1.40%) NoSQL
12 9 (1.26%) RDBMS
13 7 (0.98%) Geospatial Data
13 7 (0.98%) GIS
13 7 (0.98%) PowerCenter
13 7 (0.98%) SQL Server Integration Services
13 7 (0.98%) SQL Server Reporting Services
14 6 (0.84%) QlikView
14 6 (0.84%) SAS Enterprise Miner
Development Applications
1 13 (1.82%) JIRA
2 11 (1.54%) Eclipse
2 11 (1.54%) Git (software)
2 11 (1.54%) IntelliJ
2 11 (1.54%) Maven
2 11 (1.54%) NetBeans
3 8 (1.12%) Selenium
4 6 (0.84%) Cucumber
4 6 (0.84%) GoCD
5 5 (0.70%) Grunt
5 5 (0.70%) gulp
5 5 (0.70%) MSI
5 5 (0.70%) Team Foundation Server
6 4 (0.56%) Babel
6 4 (0.56%) webpack
7 3 (0.42%) Concordion
7 3 (0.42%) FitNesse
7 3 (0.42%) SoapUI
8 2 (0.28%) Octopus Deploy
8 2 (0.28%) SpecFlow
General
1 176 (24.62%) Finance
2 145 (20.28%) Marketing
3 103 (14.41%) Retail
4 58 (8.11%) Telecoms
5 32 (4.48%) Banking
5 32 (4.48%) Publishing
6 29 (4.06%) Legal
7 26 (3.64%) Billing
8 20 (2.80%) Manufacturing
9 19 (2.66%) Electronics
10 15 (2.10%) Games
11 7 (0.98%) Advertising
11 7 (0.98%) Spanish Language
12 4 (0.56%) Italian Language
13 3 (0.42%) Back Office
13 3 (0.42%) Law
13 3 (0.42%) Military
13 3 (0.42%) Pharmaceutical
14 2 (0.28%) Corporate Banking
14 2 (0.28%) Welsh Language
Job Titles
1 158 (22.10%) Consultant
2 111 (15.52%) Architect
3 77 (10.77%) Solutions Architect
4 69 (9.65%) Developer
5 64 (8.95%) Project Manager
6 62 (8.67%) Analyst
7 32 (4.48%) Senior Consultant
8 30 (4.20%) Support Engineer
9 29 (4.06%) SAP Consultant
10 24 (3.36%) Cloud Consultant
10 24 (3.36%) Product Manager
11 23 (3.22%) IT Manager
12 22 (3.08%) Data Consultant
13 21 (2.94%) Presales Consultant
13 21 (2.94%) Senior Manager
14 20 (2.80%) Network Consultant
15 19 (2.66%) IT Project Manager
16 18 (2.52%) Business Analyst
16 18 (2.52%) Cisco Consultant
16 18 (2.52%) Cisco Network Consultant
Libraries, Frameworks & Software Standards
1 49 (6.85%) .NET
2 48 (6.71%) HTML
3 36 (5.03%) CSS
4 30 (4.20%) REST
4 30 (4.20%) SOAP
5 27 (3.78%) Web Services
6 22 (3.08%) HTML5
7 21 (2.94%) ASP.NET
8 20 (2.80%) XML
9 19 (2.66%) Spring
10 13 (1.82%) LAMP
10 13 (1.82%) RESTful
11 11 (1.54%) Java EE
11 11 (1.54%) Java SE
11 11 (1.54%) JMS
11 11 (1.54%) Node.js
12 10 (1.40%) .NET Framework
13 9 (1.26%) ASP.NET MVC
13 9 (1.26%) jQuery
13 9 (1.26%) OAuth
Miscellaneous
1 100 (13.99%) Analytical Skills
2 90 (12.59%) Computer Science
3 70 (9.79%) Data Centre
4 52 (7.27%) Management Information System
5 47 (6.57%) User Experience
6 33 (4.62%) CMDB
7 29 (4.06%) Blog
8 26 (3.64%) Enterprise Software
9 22 (3.08%) Virtual Team
10 19 (2.66%) iPad
11 15 (2.10%) Greenfield Project
11 15 (2.10%) SWIFT
12 14 (1.96%) Mobile App
13 12 (1.68%) Algorithms
14 11 (1.54%) Hybrid Cloud
14 11 (1.54%) Public Cloud
15 10 (1.40%) e-Learning
15 10 (1.40%) Fintech
16 9 (1.26%) Internet of Things
17 8 (1.12%) Fat Client
Operating Systems
1 48 (6.71%) Linux
2 35 (4.90%) Windows
3 17 (2.38%) Unix
4 14 (1.96%) Windows Server
5 12 (1.68%) Windows Server 2008
6 9 (1.26%) CentOS
7 8 (1.12%) Android
7 8 (1.12%) Windows 7
8 7 (0.98%) Apple iOS
8 7 (0.98%) Red Hat Enterprise Linux
9 5 (0.70%) Windows 2000
9 5 (0.70%) Windows Server 2003
10 2 (0.28%) Windows 10
10 2 (0.28%) Windows 8
10 2 (0.28%) Windows Server 2012
11 1 (0.14%) Mac OS X
11 1 (0.14%) Solaris
11 1 (0.14%) SUSE
11 1 (0.14%) Ubuntu
Processes & Methodologies
1 177 (24.76%) Presales
2 169 (23.64%) Agile Software Development
3 135 (18.88%) Project Management
4 129 (18.04%) CRM
5 103 (14.41%) Software Engineering
6 102 (14.27%) ITIL
7 88 (12.31%) Business Development
8 84 (11.75%) Analytics
9 82 (11.47%) Business Intelligence
10 69 (9.65%) PRINCE2
11 63 (8.81%) Service Delivery
11 63 (8.81%) Service Management
12 57 (7.97%) Line Management
12 57 (7.97%) Stakeholder Management
13 53 (7.41%) Customer Requirements
14 46 (6.43%) IT Strategy
15 45 (6.29%) Continuous Improvement
16 44 (6.15%) ITIL V3
17 43 (6.01%) Coaching
17 43 (6.01%) Scrum
Programming Languages
1 107 (14.97%) SQL
2 89 (12.45%) Java
3 49 (6.85%) JavaScript
4 39 (5.45%) C#
5 20 (2.80%) Python
6 19 (2.66%) PowerShell
7 15 (2.10%) C
7 15 (2.10%) PHP
7 15 (2.10%) Ruby
8 13 (1.82%) Bash Shell
8 13 (1.82%) Perl
8 13 (1.82%) VB
9 8 (1.12%) R
10 7 (0.98%) Groovy
11 5 (0.70%) C++
12 4 (0.56%) ABAP
12 4 (0.56%) ES6
12 4 (0.56%) Shell Script
12 4 (0.56%) VB.NET
13 3 (0.42%) PL/SQL
Qualifications
1 195 (27.27%) Degree
2 56 (7.83%) Computer Science Degree
3 43 (6.01%) ISEB
4 35 (4.90%) PMI Certification
4 35 (4.90%) PMP
5 34 (4.76%) Microsoft Certification
6 21 (2.94%) MCSE
7 17 (2.38%) CISSP
7 17 (2.38%) Security Cleared
8 16 (2.24%) SC Cleared
9 13 (1.82%) ITIL Certification
10 12 (1.68%) CISA
11 11 (1.54%) CNA
11 11 (1.54%) CNE
11 11 (1.54%) CompTIA Security+
11 11 (1.54%) Novell Certification
11 11 (1.54%) Security+ Certification
12 10 (1.40%) MCSA
12 10 (1.40%) PRINCE2 Certification
13 8 (1.12%) Numerate Degree
Quality Assurance & Compliance
1 36 (5.03%) QA
2 25 (3.50%) Data Quality
3 15 (2.10%) SLA
4 12 (1.68%) GDPR
5 8 (1.12%) ISO/IEC 27001
5 8 (1.12%) PMO
6 4 (0.56%) HMG Security Policy Framework
7 3 (0.42%) COBIT
7 3 (0.42%) ISO 9001
7 3 (0.42%) Sarbanes-Oxley
8 2 (0.28%) PCI DSS
9 1 (0.14%) HIPAA
9 1 (0.14%) ISO 14000
9 1 (0.14%) ISO/IEC 27002
9 1 (0.14%) NEBOSH
9 1 (0.14%) SEPA
9 1 (0.14%) SSAE 16
System Software
1 44 (6.15%) VMware Infrastructure
2 30 (4.20%) Virtual Machines
3 21 (2.94%) Docker
4 13 (1.82%) Active Directory
5 7 (0.98%) Microsoft App-V
5 7 (0.98%) XenApp
6 6 (0.84%) vSphere
7 5 (0.70%) Hyper-V
7 5 (0.70%) XenDesktop
8 4 (0.56%) iptables
9 2 (0.28%) vCloud
10 1 (0.14%) SRDF
10 1 (0.14%) Virtual Desktop
Systems Management
1 30 (4.20%) SCVMM
2 14 (1.96%) SCCM
3 11 (1.54%) Opscode Chef
3 11 (1.54%) Puppet
4 7 (0.98%) AirWatch
4 7 (0.98%) Cisco CUCM
4 7 (0.98%) Cisco UCCX
4 7 (0.98%) Kubernetes
4 7 (0.98%) Terraform
5 6 (0.84%) Packer
6 5 (0.70%) HAProxy
6 5 (0.70%) Tivoli Identity Manager
7 4 (0.56%) CFEngine
7 4 (0.56%) Microsoft Intune
8 3 (0.42%) HP Quality Center
8 3 (0.42%) Systems Management Server (SMS)
9 2 (0.28%) EMC NetWorker
9 2 (0.28%) vRealize
10 1 (0.14%) Ganglia
10 1 (0.14%) SCOM
Vendors
1 123 (17.20%) Microsoft
2 82 (11.47%) Oracle
3 71 (9.93%) Cisco
3 71 (9.93%) IBM
4 64 (8.95%) VMware
5 56 (7.83%) HP
6 55 (7.69%) Juniper
6 55 (7.69%) SAP
7 38 (5.31%) CheckPoint
7 38 (5.31%) Citrix
8 34 (4.76%) BMC
9 32 (4.48%) NetApp
10 31 (4.34%) EMC
11 21 (2.94%) Aruba
11 21 (2.94%) hybris
12 19 (2.66%) Tableau
13 17 (2.38%) Adobe
14 14 (1.96%) Google
15 13 (1.82%) Remedy
16 12 (1.68%) Salesforce.com
UK
Sopra Steria Recruitment
Salary: From £58,000 to £61,000 per annum + Car allowance + Bonus
Posted: 34 minutes ago
Bracknell, Berkshire
MAPP - IT, Digital, Broadcasting & Media Recruitment Specialists
Salary: Up to £49,000 per annum lease car option, pension + other great benefi
Posted: 1 hour ago
Leicester, Leicestershire
Searchability
Salary: £30000 - £40000 per annum
Posted: 1 hour ago
London
Empiric
Salary: From £45,000 to £55,000 per annum + Bonus (10%) + Benefits
Posted: 1 hour ago
Central London / West End
Resourcing People Ltd.
Salary: From £20,000 to £23,000 per annum plus great benefits package.
Posted: 1 hour ago
London
RecruitmentRevolution.com Limited
Salary: Up to £80,000 per annum + Benefits + Bonus
Posted: 3 days ago
Bath, Avon
Experis Ltd
Salary: £50000 - £75000 per annum + Excellent pension + bonus
Posted: 4 days ago
Worksop, Nottinghamshire
The Bridge Ltd
Salary: From £40,000 to £55,000 per annum
Posted: 1 hour ago
Bury, Lancashire
Searchability
Salary: £35000 - £50000 per annum
Posted: 3 days ago
South West London
Agile Recruitment
Salary: Based on experience + Bonus + Benefits
Posted: 5 days ago
Glasgow, Lanarkshire
Agile Recruitment
Salary: Based on experience + Bonus + Benefits
Posted: 5 days ago
East London
Cognizant
Salary: Unspecified Competitive + Benefits
Posted: 2 days ago
London
Staffworx Ltd
Salary: excellent salaries, bonus, bens, training
Posted: 6 days ago
South West London
Agile Recruitment
Salary: Based on experience + Bonus + Benefits
Posted: 5 days ago
Walsall, West Midlands (County)
Coburg Banks IT
Salary: £35000 - £40000 per annum + 10% Bonus plus other benefits
Posted: 5 days ago
London
Staffworx Ltd
Salary: excellent rates or salaries, bonus, bens
Posted: 6 days ago
Hatfield, Hertfordshire
Computacenter
Salary: Competitive
Posted: 5 days ago
Watford, Hertfordshire
Verticality Ltd
Salary: £50000 - £65000 per annum, Benefits 5k Car, 25k OTE, Training, Bonus
Posted: 5 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £28000 - £40000 per annum + Bens
Posted: 4 days ago
Cardiff, South Glamorgan
Circle It Solutions Ltd
Salary: Competitive plus company benefits
Posted: 4 days ago
South West London
Agile Recruitment
Salary: Based on experience + Bonus + Benefits
Posted: 5 days ago
Nottingham, Nottinghamshire
D4 Digital Recruitment
Salary: From £22,000 to £28,000 per annum depending on level of experience
Posted: 4 days ago
Bracknell, Berkshire
MAPP - IT, Digital, Broadcasting & Media Recruitment Specialists
Salary: £49,000 per annum + lease car option+ other bens
Posted: 5 days ago
West Midlands
TEKsystems
Salary: £45000 - £55000 per annum + Benefits
Posted: 6 days ago
South East
Advantage XPO
Posted: 5 days ago
Hemel Hempstead, Hertfordshire
Stafford-Sharp Associates
Salary: £30000 - £60000 per annum
Posted: 6 days ago
Leicestershire
Oscar
Salary: £18000 - £20000 per annum
Posted: 4 days ago
Southampton, Hampshire
Networkers
Salary: £17500 per annum + benefits
Posted: 6 days ago
Chester, Cheshire
Searchability
Salary: £30000 - £35000 per annum + Benefits
Posted: 6 days ago
Glasgow, Lanarkshire
Agile Recruitment
Salary: Based on experience + Bonus + Benefits
Posted: 6 days ago