Period
to 17 August 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 17 August 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
UK
6 months to
17 Aug 2017
Same period 2016 Same period 2015
Rank 571 562 581
Rank change year-on-year -9 +19 +51
Permanent jobs citing Customer Engagement 772 898 963
As % of all permanent IT jobs advertised in the UK 0.44% 0.45% 0.44%
As % of the Processes & Methodologies category 0.49% 0.51% 0.50%
Number of salaries quoted 533 633 660
UK median annual salary £57,500 £52,500 £55,000
Median salary % change year-on-year +9.52% -4.55% -
10th Percentile £32,500 £32,250 £30,750
90th Percentile £85,000 £89,250 £91,250
UK excluding London median annual salary £50,000 £50,000 £50,000

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 158287 176312 191402
As % of all permanent IT job vacancies advertised in the UK 89.91% 89.06% 88.10%
Number of salaries quoted 125770 147022 156153
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +5.56%
10th Percentile £28,723 £27,500 £27,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £42,500 £42,500 £42,500

Customer Engagement
Job Vacancy Trend

Job postings citing Customer Engagement as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement.

Salary trend for Customer Engagement in the UK

Customer Engagement
Salary Histogram

The salary distribution of IT jobs citing Customer Engagement over the 6 months to 17 August 2017.

Salary histogram for Customer Engagement in the UK

Customer Engagement
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the UK over the 6 months to 17 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 683 £57,500 +9.52% 47
UK excluding London -41 399 £50,000 - 24
London +51 319 £65,000 +6.12% 24
South East +25 131 £52,000 +4.00% 6
North of England -19 80 £43,750 -12.50% 3
Midlands -64 65 £45,000 -10.00% 5
West Midlands -53 56 £45,000 -10.00% 4
East of England +35 52 £55,000 +10.00% 7
North West -26 51 £48,750 -4.88% 1
Scotland +49 39 £30,500 -40.78% 1
South West -28 35 £50,000 +11.11% 2
Yorkshire +22 26 £41,500 +10.67% 2
East Midlands +9 8 £48,750 -39.06% 1
Wales +18 4 £52,163 +12.78%
North East +18 3 £45,000 -43.75%
Northern Ireland - 1 £30,000 -

For the 6 months to 17 August 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Customer Engagement.

1 215 (27.85%) Finance
2 207 (26.81%) Agile Software Development
3 189 (24.48%) Presales
4 176 (22.80%) Degree
5 156 (20.21%) Marketing
6 153 (19.82%) Microsoft
7 144 (18.65%) CRM
8 136 (17.62%) Project Management
9 109 (14.12%) Analytical Skills
10 108 (13.99%) Java
11 107 (13.86%) Retail
12 104 (13.47%) Analytics
13 95 (12.31%) Business Intelligence
14 94 (12.18%) ITIL
15 92 (11.92%) Oracle
16 86 (11.14%) Stakeholder Management
17 85 (11.01%) SQL
17 85 (11.01%) Computer Science
17 85 (11.01%) Microsoft Azure
18 77 (9.97%) Customer Requirements
19 75 (9.72%) Software Engineering
20 74 (9.59%) Business Development
21 66 (8.55%) Data Centre
22 64 (8.29%) SQL Server
23 62 (8.03%) JavaScript
23 62 (8.03%) Cisco
23 62 (8.03%) Management Information System
24 58 (7.51%) PRINCE2
25 57 (7.38%) HTML
26 56 (7.25%) SAP

Customer Engagement
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (3.50%) CMS
2 25 (3.24%) SAS
3 22 (2.85%) SharePoint
4 19 (2.46%) Oracle SOA Suite
4 19 (2.46%) WebSphere
5 17 (2.20%) JBoss
5 17 (2.20%) Tomcat
6 16 (2.07%) Skype for Business
7 11 (1.42%) Umbraco
8 10 (1.30%) Apache
8 10 (1.30%) BizTalk Server
8 10 (1.30%) Sitecore CMS
9 9 (1.17%) OpenStack
10 8 (1.04%) Cloud Foundry
10 8 (1.04%) SharePoint 2013
11 7 (0.91%) ArcGIS
12 4 (0.52%) Apache Spark
12 4 (0.52%) NetWeaver
12 4 (0.52%) Oracle Workflow
13 3 (0.39%) Adobe Experience Manager
Applications
1 52 (6.74%) Microsoft Excel
2 46 (5.96%) Microsoft Office
3 18 (2.33%) Microsoft PowerPoint
4 10 (1.30%) MS Visio
5 7 (0.91%) Microsoft Project
6 3 (0.39%) Photoshop
7 2 (0.26%) InDesign
7 2 (0.26%) SPSS
8 1 (0.13%) InVision
8 1 (0.13%) Spreadsheet
8 1 (0.13%) UXPin
Business Applications
1 18 (2.33%) Oracle Retail
2 15 (1.94%) Dynamics AX
3 14 (1.81%) SAP Hybris
4 13 (1.68%) FastStats
4 13 (1.68%) SAP CRM
5 11 (1.42%) Dynamics CRM
6 8 (1.04%) Remedy ITSM
6 8 (1.04%) SAP GTS
7 6 (0.78%) HFM
7 6 (0.78%) Hyperion Enterprise
8 5 (0.65%) Oracle BPM
8 5 (0.65%) Unica
9 4 (0.52%) SAP S/4HANA
9 4 (0.52%) SDL Web 8
10 3 (0.39%) Apache OFBiz
10 3 (0.39%) Eloqua
11 2 (0.26%) Magento
11 2 (0.26%) SAP Business One
11 2 (0.26%) SAP ERP
12 1 (0.13%) SAP SRM
Cloud Services
1 85 (11.01%) Microsoft Azure
2 50 (6.48%) Amazon AWS
3 46 (5.96%) Office 365
4 33 (4.27%) SaaS
5 17 (2.20%) PaaS
6 14 (1.81%) Amazon EC2
6 14 (1.81%) IaaS
7 13 (1.68%) Cloud Computing
8 8 (1.04%) Yammer
9 5 (0.65%) Adobe Analytics
9 5 (0.65%) AWS CloudFormation
10 4 (0.52%) Google Analytics
10 4 (0.52%) MailChimp
10 4 (0.52%) Trello
11 3 (0.39%) Amazon SQS
11 3 (0.39%) Oracle Service Cloud
11 3 (0.39%) Virtual Private Cloud
12 2 (0.26%) Amazon Kinesis
12 2 (0.26%) GitHub
12 2 (0.26%) Veeva
Communications & Networking
1 42 (5.44%) LAN
2 37 (4.79%) WAN
3 35 (4.53%) Internet
4 30 (3.89%) Wireless
5 24 (3.11%) HTTP
6 21 (2.72%) SAN
7 20 (2.59%) Wireless Security
8 16 (2.07%) Skype
8 16 (2.07%) VPN
9 14 (1.81%) FTP
9 14 (1.81%) NAS
9 14 (1.81%) SSL
10 10 (1.30%) IPsec
10 10 (1.30%) TCP/IP
11 8 (1.04%) Firewall
11 8 (1.04%) Unified Communications
11 8 (1.04%) WLAN
12 7 (0.91%) Cisco Wireless
12 7 (0.91%) Network Security
12 7 (0.91%) Structured Cabling
Database & Business Intelligence
1 64 (8.29%) SQL Server
2 43 (5.57%) Big Data
3 38 (4.92%) Data Warehouse
3 38 (4.92%) MySQL
4 23 (2.98%) Power BI
5 19 (2.46%) PowerCenter
5 19 (2.46%) Relational Database
6 16 (2.07%) SAP HANA
7 13 (1.68%) Hadoop
7 13 (1.68%) MongoDB
8 12 (1.55%) NoSQL
9 11 (1.42%) DB2
10 10 (1.30%) BusinessObjects
10 10 (1.30%) DataStage
10 10 (1.30%) SQL Server Reporting Services
11 9 (1.17%) SQL Server Integration Services
12 7 (0.91%) Amazon DynamoDB
12 7 (0.91%) Geospatial Data
12 7 (0.91%) GIS
13 6 (0.78%) SAS Enterprise Miner
Development Applications
1 14 (1.81%) Eclipse
1 14 (1.81%) IntelliJ
1 14 (1.81%) Maven
1 14 (1.81%) NetBeans
2 13 (1.68%) JIRA
3 12 (1.55%) Git (software)
4 8 (1.04%) Visual Studio
5 7 (0.91%) VSS/SourceSafe
6 6 (0.78%) Jenkins
6 6 (0.78%) Team Foundation Server
7 5 (0.65%) MSI
8 3 (0.39%) Atlassian Bamboo
8 3 (0.39%) Selenium
9 2 (0.26%) GoCD
9 2 (0.26%) Grunt
9 2 (0.26%) gulp
9 2 (0.26%) Hudson
9 2 (0.26%) NUnit
9 2 (0.26%) Octopus Deploy
10 1 (0.13%) Babel
General
1 215 (27.85%) Finance
2 156 (20.21%) Marketing
3 107 (13.86%) Retail
4 47 (6.09%) Telecoms
5 38 (4.92%) Banking
5 38 (4.92%) Legal
6 21 (2.72%) Billing
7 20 (2.59%) Manufacturing
8 18 (2.33%) Financial Institution
9 11 (1.42%) Publishing
10 10 (1.30%) Games
11 9 (1.17%) Electronics
11 9 (1.17%) Spanish Language
12 8 (1.04%) Advertising
13 7 (0.91%) Back Office
14 6 (0.78%) Pharmaceutical
14 6 (0.78%) Retail Banking
15 5 (0.65%) Automotive
15 5 (0.65%) French Language
15 5 (0.65%) Front Office
Job Titles
1 179 (23.19%) Consultant
2 106 (13.73%) Architect
3 70 (9.07%) Analyst
4 69 (8.94%) Developer
5 59 (7.64%) Solutions Architect
6 54 (6.99%) Project Manager
7 39 (5.05%) Technical Consultant
8 38 (4.92%) Business Analyst
9 36 (4.66%) Presales Consultant
10 35 (4.53%) Support Engineer
11 28 (3.63%) Data Consultant
12 25 (3.24%) Senior Consultant
13 22 (2.85%) ETL Consultant
13 22 (2.85%) ETL Developer
13 22 (2.85%) Product Owner
14 21 (2.72%) Network Consultant
15 20 (2.59%) Product Manager
15 20 (2.59%) Senior Manager
16 19 (2.46%) Senior Support Engineer
16 19 (2.46%) Wireless Network Consultant
Libraries, Frameworks & Software Standards
1 57 (7.38%) HTML
2 55 (7.12%) .NET
3 50 (6.48%) Web Services
4 42 (5.44%) CSS
5 38 (4.92%) REST
6 37 (4.79%) XML
7 31 (4.02%) SOAP
8 20 (2.59%) ASP.NET
9 19 (2.46%) Spring
10 18 (2.33%) Java EE
11 17 (2.20%) HTML5
12 16 (2.07%) JMS
13 15 (1.94%) J2EE
14 14 (1.81%) Java SE
14 14 (1.81%) OAuth
15 13 (1.68%) jQuery
15 13 (1.68%) WebSockets
16 12 (1.55%) Node.js
17 11 (1.42%) ASP.NET Web API
18 10 (1.30%) ASP.NET MVC
Miscellaneous
1 109 (14.12%) Analytical Skills
2 85 (11.01%) Computer Science
3 66 (8.55%) Data Centre
4 62 (8.03%) Management Information System
5 56 (7.25%) User Experience
6 31 (4.02%) Blog
7 27 (3.50%) iPad
8 25 (3.24%) Enterprise Software
9 18 (2.33%) Greenfield Project
10 16 (2.07%) Virtual Team
11 14 (1.81%) Algorithms
12 13 (1.68%) CMDB
12 13 (1.68%) Equities
12 13 (1.68%) Fixed Income
12 13 (1.68%) Mobile App
13 12 (1.55%) Hybrid Cloud
13 12 (1.55%) Private Cloud
13 12 (1.55%) Social Media
14 10 (1.30%) Driving Licence
15 9 (1.17%) SWIFT
Operating Systems
1 42 (5.44%) Windows
2 33 (4.27%) Linux
3 21 (2.72%) Windows Server
4 16 (2.07%) Android
5 15 (1.94%) Apple iOS
6 10 (1.30%) Windows Server 2008
7 9 (1.17%) CentOS
8 8 (1.04%) Red Hat Enterprise Linux
9 6 (0.78%) Windows 7
10 5 (0.65%) Unix
10 5 (0.65%) Windows 2000
10 5 (0.65%) Windows Server 2003
11 2 (0.26%) Windows Server 2012
12 1 (0.13%) Ubuntu
Processes & Methodologies
1 207 (26.81%) Agile Software Development
2 189 (24.48%) Presales
3 144 (18.65%) CRM
4 136 (17.62%) Project Management
5 104 (13.47%) Analytics
6 95 (12.31%) Business Intelligence
7 94 (12.18%) ITIL
8 86 (11.14%) Stakeholder Management
9 77 (9.97%) Customer Requirements
10 75 (9.72%) Software Engineering
11 74 (9.59%) Business Development
12 58 (7.51%) PRINCE2
13 56 (7.25%) Service Management
14 54 (6.99%) Data Management
14 54 (6.99%) Service Delivery
15 52 (6.74%) E-Commerce
15 52 (6.74%) Scrum
16 44 (5.70%) Coaching
16 44 (5.70%) Digital Marketing
17 40 (5.18%) DevOps
Programming Languages
1 108 (13.99%) Java
2 85 (11.01%) SQL
3 62 (8.03%) JavaScript
4 40 (5.18%) C#
5 15 (1.94%) VB
6 13 (1.68%) C++
6 13 (1.68%) PHP
7 11 (1.42%) Python
8 10 (1.30%) Bash Shell
8 10 (1.30%) C
8 10 (1.30%) Perl
9 8 (1.04%) PowerShell
10 5 (0.65%) R
11 4 (0.52%) ABAP
11 4 (0.52%) VB.NET
12 3 (0.39%) ES6
12 3 (0.39%) Ruby
12 3 (0.39%) Scala
13 2 (0.26%) PL/SQL
13 2 (0.26%) VBA
Qualifications
1 176 (22.80%) Degree
2 42 (5.44%) Microsoft Certification
3 34 (4.40%) Computer Science Degree
4 31 (4.02%) MCSE
5 26 (3.37%) Security Cleared
6 21 (2.72%) ISEB
7 20 (2.59%) SC Cleared
8 19 (2.46%) PMI Certification
9 18 (2.33%) Oracle Certification
10 17 (2.20%) OCP
11 16 (2.07%) PMP
12 15 (1.94%) ITIL Certification
13 12 (1.55%) CISA
13 12 (1.55%) CISSP
13 12 (1.55%) CNA
13 12 (1.55%) CNE
13 12 (1.55%) CompTIA Security+
13 12 (1.55%) Novell Certification
13 12 (1.55%) Security+ Certification
14 10 (1.30%) CREST Certified
Quality Assurance & Compliance
1 40 (5.18%) Data Quality
2 32 (4.15%) QA
3 17 (2.20%) GDPR
4 11 (1.42%) SLA
5 9 (1.17%) PMO
6 8 (1.04%) ISO/IEC 20000
7 6 (0.78%) ISO/IEC 27001
7 6 (0.78%) PCI DSS
8 5 (0.65%) HMG Security Policy Framework
8 5 (0.65%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 3 (0.39%) ISO 9001
9 3 (0.39%) Sarbanes-Oxley
10 2 (0.26%) COBIT
11 1 (0.13%) HIPAA
11 1 (0.13%) SSAE 16
System Software
1 29 (3.76%) VMware Infrastructure
2 24 (3.11%) Hyper-V
3 16 (2.07%) Docker
4 11 (1.42%) Virtual Machines
5 10 (1.30%) Active Directory
6 9 (1.17%) VMware NSX
7 5 (0.65%) Microsoft App-V
7 5 (0.65%) vSphere
7 5 (0.65%) XenApp
7 5 (0.65%) XenDesktop
8 2 (0.26%) vCloud
9 1 (0.13%) Virtual Desktop
Systems Management
1 11 (1.42%) Kubernetes
1 11 (1.42%) SCVMM
2 10 (1.30%) SCCM
3 7 (0.91%) Opscode Chef
3 7 (0.91%) Puppet
4 6 (0.78%) AirWatch
4 6 (0.78%) Terraform
5 5 (0.65%) Ansible
5 5 (0.65%) Cisco CUCM
5 5 (0.65%) Cisco UCCX
6 4 (0.52%) Tivoli Identity Manager
7 3 (0.39%) Mesos
7 3 (0.39%) Systems Management Server (SMS)
8 2 (0.26%) HAProxy
8 2 (0.26%) Packer
8 2 (0.26%) rkt
8 2 (0.26%) vRealize
9 1 (0.13%) Grafana
9 1 (0.13%) Marathon
9 1 (0.13%) StatsD
Vendors
1 153 (19.82%) Microsoft
2 92 (11.92%) Oracle
3 62 (8.03%) Cisco
4 56 (7.25%) IBM
4 56 (7.25%) SAP
5 53 (6.87%) VMware
6 44 (5.70%) HP
7 36 (4.66%) Juniper
8 27 (3.50%) Tableau
9 25 (3.24%) Informatica
10 22 (2.85%) Aruba
11 21 (2.72%) Citrix
11 21 (2.72%) Salesforce.com
12 20 (2.59%) Netezza
13 19 (2.46%) BMC
14 18 (2.33%) Adobe
14 18 (2.33%) CheckPoint
14 18 (2.33%) hybris
15 17 (2.20%) Cognos
16 16 (2.07%) EMC