Period
to 22 October 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 22 October 2020 with a comparison to the same period in the previous 2 years.

Customer Engagement
UK
6 months to
22 Oct 2020
Same period 2019 Same period 2018
Rank 441 458 492
Rank change year-on-year +17 +34 +110
Permanent jobs citing Customer Engagement 259 827 966
As % of all permanent jobs advertised in the UK 0.53% 0.60% 0.59%
As % of the Processes & Methodologies category 0.57% 0.66% 0.64%
Number of salaries quoted 255 596 705
Median annual salary £57,500 £50,000 £60,000
Median salary % change year-on-year +15.00% -16.67% +4.35%
10th Percentile £40,500 £35,000 £31,250
90th Percentile £85,000 £83,750 £87,500
UK excluding London median annual salary £51,500 £45,000 £50,000
% change year-on-year +14.44% -10.00% -

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 45,275 126,161 151,489
As % of all permanent IT jobs advertised in the UK 92.45% 92.22% 91.92%
Number of salaries quoted 37,306 99,350 120,587
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,948 £30,000 £29,000
90th Percentile £90,000 £86,250 £83,750
UK excluding London median annual salary £49,118 £45,000 £45,000
% change year-on-year +9.15% - +5.88%

Customer Engagement
Job Vacancy Trend

Job postings citing Customer Engagement as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Salary Trend

3-month moving average salary quoted in jobs citing Customer Engagement.

Salary trend for Customer Engagement in the UK

Customer Engagement
Salary Histogram

Salary distribution for jobs citing Customer Engagement over the 6 months to 22 October 2020.

Salary histogram for Customer Engagement in the UK

Customer Engagement
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the UK over the 6 months to 22 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +39 237 £57,500 +15.00% 59
London +128 120 £67,500 - 20
UK excluding London +10 115 £51,500 +14.44% 39
Work from Home +5 47 £57,500 -11.54% 22
South East +128 38 £67,500 +22.73% 11
South West +121 24 £51,500 -12.34% 6
Midlands +93 23 £50,000 +11.11% 6
North of England -12 23 £50,000 +11.11% 13
West Midlands +80 18 £47,500 +5.56% 6
North West -22 16 £50,000 +17.65% 8
East Midlands +83 7 £52,500 +19.32%
East of England +130 6 £46,500 -22.50% 2
Yorkshire +70 5 £45,000 -10.00% 4
North East +21 2 £50,000 +33.33% 1
Scotland +38 1 £40,750 -9.44%

For the 6 months to 22 October 2020, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Customer Engagement.

1 121 (46.72%) Azure
2 100 (38.61%) Agile Software Development
3 92 (35.52%) Microsoft
4 67 (25.87%) CRM
5 56 (21.62%) Presales
6 54 (20.85%) Office 365
7 49 (18.92%) AWS
7 49 (18.92%) Dynamics 365
8 48 (18.53%) Dynamics CRM
9 44 (16.99%) Finance
10 43 (16.60%) JavaScript
11 40 (15.44%) Analytics
12 32 (12.36%) Requirements Gathering
12 32 (12.36%) Coaching
13 30 (11.58%) ITIL
14 29 (11.20%) User Stories
14 29 (11.20%) Strategic Roadmap
15 28 (10.81%) Power Platform
15 28 (10.81%) DevOps
15 28 (10.81%) SaaS
15 28 (10.81%) Business Intelligence
15 28 (10.81%) Retail
16 27 (10.42%) Scrum
16 27 (10.42%) C#
16 27 (10.42%) Data Extraction
16 27 (10.42%) Security Cleared
16 27 (10.42%) PowerApps
17 26 (10.04%) User Experience
17 26 (10.04%) SharePoint
18 25 (9.65%) ERP

Customer Engagement
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (10.04%) SharePoint
2 15 (5.79%) BizTalk Server
3 8 (3.09%) MS Exchange
4 6 (2.32%) IIS
5 4 (1.54%) Skype for Business
6 3 (1.16%) Cloud Foundry
6 3 (1.16%) Exchange Server 2013
7 2 (0.77%) Confluence
7 2 (0.77%) nginx
7 2 (0.77%) SharePoint 2010
7 2 (0.77%) SharePoint Server
8 1 (0.39%) ArcGIS
8 1 (0.39%) SAS
8 1 (0.39%) Smallworld
8 1 (0.39%) Tomcat
Applications
1 9 (3.47%) Microsoft Office
2 8 (3.09%) Chatbot
3 2 (0.77%) Microsoft PowerPoint
4 1 (0.39%) AutoCAD
4 1 (0.39%) Microsoft Excel
4 1 (0.39%) Microsoft Project
4 1 (0.39%) MS Visio
4 1 (0.39%) Windchill
Business Applications
1 48 (18.53%) Dynamics CRM
2 16 (6.18%) Remedy ITSM
3 14 (5.41%) Actimize
4 3 (1.16%) Dynamics GP
5 1 (0.39%) Eloqua
5 1 (0.39%) Oracle ERP
5 1 (0.39%) SAP CRM
5 1 (0.39%) SAP S/4HANA
5 1 (0.39%) SAP SD
5 1 (0.39%) Shopify
Cloud Services
1 121 (46.72%) Azure
2 54 (20.85%) Office 365
3 49 (18.92%) AWS
3 49 (18.92%) Dynamics 365
4 28 (10.81%) Power Platform
4 28 (10.81%) SaaS
5 27 (10.42%) PowerApps
6 18 (6.95%) Cloud Computing
7 13 (5.02%) IaaS
8 11 (4.25%) AWS CloudFormation
9 10 (3.86%) Azure Active Directory
9 10 (3.86%) IBM Cloud
10 7 (2.70%) OneDrive
11 6 (2.32%) Logic Apps
11 6 (2.32%) Power Automate
11 6 (2.32%) Serverless
12 4 (1.54%) Adobe Analytics
12 4 (1.54%) PaaS
12 4 (1.54%) Yammer
13 3 (1.16%) Datadog
Communications & Networking
1 17 (6.56%) SSL
1 17 (6.56%) VPN
2 7 (2.70%) SMS
2 7 (2.70%) Unified Communications
3 6 (2.32%) Skype
3 6 (2.32%) Wireless
4 5 (1.93%) Cisco Firepower
4 5 (1.93%) Firewall
4 5 (1.93%) Internet
5 4 (1.54%) WAN
6 3 (1.16%) Cisco Wireless
6 3 (1.16%) LAN
7 2 (0.77%) Broadband
7 2 (0.77%) FCoE
7 2 (0.77%) Fibre Channel
7 2 (0.77%) GPON
7 2 (0.77%) NGN
7 2 (0.77%) SAN
7 2 (0.77%) Software-Defined Networking
7 2 (0.77%) VoIP
Database & Business Intelligence
1 21 (8.11%) Power BI
2 10 (3.86%) MongoDB
3 6 (2.32%) SQL Server
4 4 (1.54%) SQL Server Reporting Services
5 3 (1.16%) SQL Server 2016
6 2 (0.77%) Amazon Redshift
6 2 (0.77%) GIS
6 2 (0.77%) MySQL
6 2 (0.77%) SQL Server Integration Services
7 1 (0.39%) Amazon DynamoDB
7 1 (0.39%) Big Data
7 1 (0.39%) BigQuery
7 1 (0.39%) BusinessObjects
7 1 (0.39%) NoSQL
7 1 (0.39%) PowerPivot
7 1 (0.39%) QGIS
7 1 (0.39%) QlikView
7 1 (0.39%) SAP HANA
7 1 (0.39%) Snowflake Schema
7 1 (0.39%) Tableau
Development Applications
1 24 (9.27%) Git (software)
2 17 (6.56%) Team Foundation Server
3 15 (5.79%) Visual Studio
4 8 (3.09%) Jenkins
4 8 (3.09%) JIRA
5 6 (2.32%) Xcode
6 3 (1.16%) eggPlant
6 3 (1.16%) Locust
7 2 (0.77%) Android Studio
7 2 (0.77%) GitLab
8 1 (0.39%) Gradle
8 1 (0.39%) Grunt
8 1 (0.39%) gulp
8 1 (0.39%) IntelliJ
8 1 (0.39%) Jasmine
8 1 (0.39%) Rational Rhapsody
8 1 (0.39%) Snyk
8 1 (0.39%) SonarQube
8 1 (0.39%) Sonatype Nexus
8 1 (0.39%) Subversion
General
1 44 (16.99%) Finance
2 28 (10.81%) Retail
3 25 (9.65%) Marketing
4 15 (5.79%) Manufacturing
5 11 (4.25%) Public Sector
6 8 (3.09%) Banking
7 5 (1.93%) Back Office
8 4 (1.54%) Telecoms
9 3 (1.16%) Advertising
9 3 (1.16%) Aerospace
10 2 (0.77%) Electronics
11 1 (0.39%) Arabic Language
11 1 (0.39%) French Language
11 1 (0.39%) Front Office
11 1 (0.39%) Legal
11 1 (0.39%) Military
11 1 (0.39%) Publishing
11 1 (0.39%) Spanish Language
Job Titles
1 64 (24.71%) Consultant
2 43 (16.60%) Developer
3 34 (13.13%) Architect
4 27 (10.42%) Microsoft Consultant
5 21 (8.11%) Technical Consultant
6 19 (7.34%) Functional Consultant
6 19 (7.34%) Senior Consultant
6 19 (7.34%) Senior Manager
7 18 (6.95%) Solutions Architect
8 16 (6.18%) Analyst
8 16 (6.18%) Senior Technical Consultant
9 13 (5.02%) Business Analyst
9 13 (5.02%) ITSM Consultant
9 13 (5.02%) Senior ITSM Consultant
10 11 (4.25%) Remedy Consultant
10 11 (4.25%) Senior Remedy Consultant
11 10 (3.86%) Fraud Manager
11 10 (3.86%) Full Stack Developer
11 10 (3.86%) Microsoft Developer
12 9 (3.47%) Compliance Manager
Libraries, Frameworks & Software Standards
1 25 (9.65%) Middleware
2 24 (9.27%) Web Services
3 23 (8.88%) HTML
4 22 (8.49%) CSS
5 19 (7.34%) XML
6 17 (6.56%) AngularJS
7 16 (6.18%) Ajax
7 16 (6.18%) LDAP
7 16 (6.18%) React
7 16 (6.18%) SOAP
8 14 (5.41%) Node.js
9 12 (4.63%) .NET
9 12 (4.63%) RESTful
10 11 (4.25%) Natural Language Processing
11 10 (3.86%) Express
11 10 (3.86%) MEAN Stack
11 10 (3.86%) React Native
12 9 (3.47%) REST
13 7 (2.70%) Android SDK
13 7 (2.70%) Spring
Miscellaneous
1 26 (10.04%) User Experience
2 22 (8.49%) Mobile App
3 16 (6.18%) CMDB
4 12 (4.63%) Analytical Skills
5 8 (3.09%) Self-Motivation
6 7 (2.70%) Data Centre
7 6 (2.32%) Public Cloud
7 6 (2.32%) Social Media
8 5 (1.93%) Management Information System
8 5 (1.93%) PKI
9 3 (1.16%) Blog
10 2 (0.77%) Analytical Mindset
10 2 (0.77%) Data Structures
10 2 (0.77%) Virtual Team
11 1 (0.39%) Algorithms
11 1 (0.39%) Driving Licence
11 1 (0.39%) Fat Client
11 1 (0.39%) Fibre Optics
11 1 (0.39%) Hybrid Cloud
11 1 (0.39%) Photography
Operating Systems
1 12 (4.63%) Windows
2 9 (3.47%) Android
3 8 (3.09%) Apple iOS
3 8 (3.09%) Windows Server 2012
4 7 (2.70%) Linux
5 4 (1.54%) CentOS
5 4 (1.54%) Red Hat Enterprise Linux
5 4 (1.54%) Windows Server
6 3 (1.16%) Windows 10
7 1 (0.39%) Windows 7
7 1 (0.39%) Windows 8
7 1 (0.39%) Windows Server 2019
Processes & Methodologies
1 100 (38.61%) Agile Software Development
2 67 (25.87%) CRM
3 56 (21.62%) Presales
4 40 (15.44%) Analytics
5 32 (12.36%) Coaching
5 32 (12.36%) Requirements Gathering
6 30 (11.58%) ITIL
7 29 (11.20%) Strategic Roadmap
7 29 (11.20%) User Stories
8 28 (10.81%) Business Intelligence
8 28 (10.81%) DevOps
9 27 (10.42%) Data Extraction
9 27 (10.42%) Scrum
10 25 (9.65%) ERP
11 23 (8.88%) Stakeholder Engagement
11 23 (8.88%) Workshop Facilitation
12 21 (8.11%) Sprint Planning
13 20 (7.72%) Customer Requirements
13 20 (7.72%) Service Management
13 20 (7.72%) Thought Leadership
Programming Languages
1 43 (16.60%) JavaScript
2 27 (10.42%) C#
3 14 (5.41%) Python
4 12 (4.63%) C
5 11 (4.25%) Java
6 9 (3.47%) PowerShell
6 9 (3.47%) Ruby
7 8 (3.09%) Apple Swift
8 6 (2.32%) Objective-C
8 6 (2.32%) PHP
9 3 (1.16%) SQL
10 2 (0.77%) Kotlin
11 1 (0.39%) Apex Code
11 1 (0.39%) Java 8
11 1 (0.39%) Scala
11 1 (0.39%) TypeScript
Qualifications
1 27 (10.42%) Security Cleared
2 24 (9.27%) Degree
3 23 (8.88%) SC Cleared
4 9 (3.47%) Microsoft Certification
5 5 (1.93%) DV Cleared
6 3 (1.16%) Cisco Certification
6 3 (1.16%) MCSE
7 2 (0.77%) (ISC)2 CCSP
7 2 (0.77%) HNC
7 2 (0.77%) ISEB
7 2 (0.77%) TOGAF Certification
8 1 (0.39%) CCIE
8 1 (0.39%) CCIE Security
8 1 (0.39%) CCNP
8 1 (0.39%) ISTQB
8 1 (0.39%) Oracle Certification
Quality Assurance & Compliance
1 9 (3.47%) FATCA
1 9 (3.47%) QA
2 5 (1.93%) ISO/IEC 27001
3 4 (1.54%) GDPR
4 2 (0.77%) GxP
4 2 (0.77%) Sarbanes-Oxley
5 1 (0.39%) IEC 62304
5 1 (0.39%) ISO 9001
5 1 (0.39%) NIST
5 1 (0.39%) PCI DSS
5 1 (0.39%) SLA
System Software
1 15 (5.79%) Active Directory
2 9 (3.47%) VMware Infrastructure
3 7 (2.70%) Docker
4 5 (1.93%) vSphere
5 1 (0.39%) Hyper-V
5 1 (0.39%) KVM
5 1 (0.39%) Microsoft App-V
5 1 (0.39%) ProxySG
5 1 (0.39%) Virtual Machines
5 1 (0.39%) VMware NSX
5 1 (0.39%) XenApp
5 1 (0.39%) XenDesktop
Systems Management
1 16 (6.18%) HP UCMDB
2 12 (4.63%) SCCM
2 12 (4.63%) Terraform
3 7 (2.70%) Kubernetes
4 5 (1.93%) Microsoft Intune
4 5 (1.93%) SCOM
4 5 (1.93%) vRealize
5 4 (1.54%) McAfee ePO
5 4 (1.54%) SCOrch
6 1 (0.39%) Ansible
6 1 (0.39%) CASB
6 1 (0.39%) FortiGate
6 1 (0.39%) HP Fortify
6 1 (0.39%) RSA Archer
6 1 (0.39%) Stealthwatch
6 1 (0.39%) Trend Micro Deep Security
6 1 (0.39%) TrustSec
6 1 (0.39%) XenMobile
Vendors
1 92 (35.52%) Microsoft
2 18 (6.95%) ServiceNow
3 17 (6.56%) HP
4 16 (6.18%) BMC
4 16 (6.18%) Remedy
5 13 (5.02%) IBM
6 12 (4.63%) Cisco
6 12 (4.63%) Google
7 10 (3.86%) Salesforce.com
8 9 (3.47%) VMware
9 6 (2.32%) Juniper
10 5 (1.93%) Adobe
10 5 (1.93%) SolarWinds
11 4 (1.54%) Gemalto
11 4 (1.54%) McAfee
11 4 (1.54%) Palo Alto
11 4 (1.54%) Red Hat
11 4 (1.54%) Salesforce Marketing Cloud
12 3 (1.16%) CA
13 2 (0.77%) Atlassian