The following table provides summary statistics for permanent job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 3 months to 25 June 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
UK
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 493 529 530
Rank change year-on-year +36 +1  
Permanent jobs citing Customer Engagement 424 435 509
As % of all permanent IT jobs advertised in the UK 0.48% 0.45% 0.46%
As % of the Processes & Methodologies category 0.54% 0.50% 0.52%
Number of salaries quoted 291 287 346
Median salary £60,000 £53,000 £55,000
Median salary % change year-on-year +13.20% -3.63%  
90% offered a salary of more than £35,000 £37,500 £32,250
10% offered a salary of more than £85,000 £90,000 £81,250
UK excluding London median salary £52,331 £50,000 £50,000
% change year-on-year +4.66% -  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 79039 86328 97439
As % of all permanent IT job vacancies advertised in the UK 89.73% 88.92% 88.03%
Number of salaries quoted 63711 72121 79644
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Customer Engagement
Job Vacancy Trend

The job posting trend of jobs advertised citing Customer Engagement as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement.

Salary trend for Customer Engagement in the UK

Customer Engagement
Salary Histogram

The salary distribution of IT jobs citing Customer Engagement over the 3 months to 25 June 2017.

Salary histogram for Customer Engagement in the UK

Customer Engagement
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 373 £60,000 +13.20% 54
London +60 166 £65,000 +6.12% 20
South East +52 71 £56,250 +2.27% 8
Berkshire +29 39 £65,000 +13.04% 2
North West -31 35 £45,000 +10.76% 8
West Midlands -35 27 £41,750 -16.50% 3
East of England +27 26 £52,500 -4.54% 7
Scotland +31 21 £25,000 -37.88%
Cheshire -18 21 £26,500 -31.61% 3
Glasgow - 21 £25,000 -
South West -14 20 £62,500 +47.05% 3
Yorkshire +25 18 £41,500 -5.14% 2
Reading +22 18 £65,000 +18.18%
Crewe - 18 - -
Birmingham -30 17 £38,500 -23.00% 3
Hertfordshire +4 14 £70,000 +27.27% 7
Manchester -28 14 £50,000 +5.26% 4
Hampshire +17 12 £45,000 +50.00% 2
Bracknell - 12 £52,000 - 2
City of London +24 10 £55,000 -10.20% 2
Bristol -29 10 £75,000 +76.47% 1
South Yorkshire - 10 £55,000 - 1
Sheffield - 10 £55,000 - 1
Cambridgeshire - 10 £52,500 -
Edinburgh 0 8 - -
Surrey +30 6 £65,000 +36.84% 1
Slough +8 6 £70,000 -61.11%
Solihull -1 6 £45,000 -
North Yorkshire - 6 £41,500 -
Cambridge - 6 £52,500 -

For the 6 months to 25 June 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Customer Engagement.

1 199 (26.32%) Degree
2 197 (26.06%) Agile Software Development
3 191 (25.26%) Finance
4 186 (24.60%) Presales
5 157 (20.77%) Marketing
6 141 (18.65%) Project Management
7 140 (18.52%) CRM
8 138 (18.25%) Microsoft
9 111 (14.68%) Analytical Skills
10 108 (14.29%) Retail
11 103 (13.62%) SQL
12 102 (13.49%) Java
13 101 (13.36%) ITIL
14 99 (13.10%) Software Engineering
15 93 (12.30%) Analytics
16 91 (12.04%) Computer Science
16 91 (12.04%) Business Intelligence
17 89 (11.77%) Oracle
18 88 (11.64%) Business Development
19 77 (10.19%) Microsoft Azure
20 74 (9.79%) SQL Server
21 72 (9.52%) Cisco
22 71 (9.39%) Stakeholder Management
23 69 (9.13%) IBM
23 69 (9.13%) Data Centre
24 68 (8.99%) Customer Requirements
25 67 (8.86%) PRINCE2
26 64 (8.47%) Service Delivery
26 64 (8.47%) VMware
27 62 (8.20%) Amazon AWS

Customer Engagement
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (4.63%) SharePoint
2 21 (2.78%) JBoss
3 20 (2.65%) CMS
4 17 (2.25%) Oracle SOA Suite
4 17 (2.25%) SAS
4 17 (2.25%) Skype for Business
5 16 (2.12%) Tomcat
5 16 (2.12%) WebSphere
6 15 (1.98%) Apache
7 14 (1.85%) Umbraco
8 11 (1.46%) BizTalk Server
9 10 (1.32%) OpenStack
9 10 (1.32%) Sitecore CMS
10 9 (1.19%) Cloud Foundry
10 9 (1.19%) SharePoint 2013
11 7 (0.93%) ArcGIS
12 6 (0.79%) Kentico
12 6 (0.79%) Mule
12 6 (0.79%) nginx
13 5 (0.66%) NetWeaver
Applications
1 46 (6.08%) Microsoft Excel
2 33 (4.37%) Microsoft Office
3 19 (2.51%) MS Visio
4 14 (1.85%) Microsoft Project
5 12 (1.59%) Microsoft PowerPoint
6 5 (0.66%) Photoshop
7 2 (0.26%) InVision
7 2 (0.26%) SPSS
8 1 (0.13%) Adobe Illustrator
8 1 (0.13%) Spreadsheet
8 1 (0.13%) UXPin
Business Applications
1 18 (2.38%) SAP CRM
2 17 (2.25%) SAP Hybris
3 15 (1.98%) Dynamics CRM
4 12 (1.59%) FastStats
5 11 (1.46%) Dynamics AX
5 11 (1.46%) Oracle Retail
5 11 (1.46%) SAP Oil and Gas
6 9 (1.19%) Remedy ITSM
7 6 (0.79%) SAP GTS
8 4 (0.53%) HFM
8 4 (0.53%) Hyperion Enterprise
8 4 (0.53%) Unica
9 3 (0.40%) Apache OFBiz
9 3 (0.40%) Oracle BPM
9 3 (0.40%) SAP S/4HANA
10 2 (0.26%) Oracle EBS R12
10 2 (0.26%) SAP ERP
10 2 (0.26%) SAP HR
10 2 (0.26%) SAP SRM
11 1 (0.13%) OpenText MBPM
Cloud Services
1 77 (10.19%) Microsoft Azure
2 62 (8.20%) Amazon AWS
3 36 (4.76%) Office 365
4 32 (4.23%) Amazon EC2
5 31 (4.10%) PaaS
6 30 (3.97%) IaaS
7 28 (3.70%) SaaS
8 11 (1.46%) AWS CloudFormation
8 11 (1.46%) Cloud Computing
9 9 (1.19%) Amazon SQS
9 9 (1.19%) Yammer
10 8 (1.06%) Amazon Kinesis
11 5 (0.66%) Adobe Analytics
11 5 (0.66%) Google Analytics
12 4 (0.53%) Trello
13 3 (0.40%) Oracle Service Cloud
14 2 (0.26%) Amazon EMR
14 2 (0.26%) AWS Lambda
14 2 (0.26%) Mimecast
14 2 (0.26%) Veeva
Communications & Networking
1 40 (5.29%) LAN
2 37 (4.89%) WAN
3 34 (4.50%) Internet
4 29 (3.84%) Wireless
5 28 (3.70%) HTTP
6 23 (3.04%) Wireless Security
7 19 (2.51%) SSL
8 18 (2.38%) FTP
9 16 (2.12%) SAN
9 16 (2.12%) Skype
9 16 (2.12%) TCP/IP
10 15 (1.98%) VPN
11 12 (1.59%) Firewall
12 11 (1.46%) Unified Communications
13 9 (1.19%) IPsec
13 9 (1.19%) NAS
14 8 (1.06%) Broadband
14 8 (1.06%) VoIP
15 7 (0.93%) DNS
16 6 (0.79%) Structured Cabling
Database & Business Intelligence
1 74 (9.79%) SQL Server
2 54 (7.14%) MySQL
3 46 (6.08%) Big Data
4 29 (3.84%) Data Warehouse
5 23 (3.04%) DB2
6 22 (2.91%) Relational Database
7 21 (2.78%) SAP HANA
8 18 (2.38%) Power BI
9 13 (1.72%) MongoDB
9 13 (1.72%) PowerCenter
10 10 (1.32%) DataStage
11 9 (1.19%) Amazon DynamoDB
11 9 (1.19%) NoSQL
12 8 (1.06%) Hadoop
12 8 (1.06%) RDBMS
12 8 (1.06%) SQL Server Reporting Services
13 7 (0.93%) BusinessObjects
13 7 (0.93%) GIS
13 7 (0.93%) QlikView
13 7 (0.93%) SQL Server Integration Services
Development Applications
1 14 (1.85%) Eclipse
1 14 (1.85%) IntelliJ
1 14 (1.85%) Maven
1 14 (1.85%) NetBeans
2 13 (1.72%) JIRA
3 11 (1.46%) Git (software)
4 7 (0.93%) Team Foundation Server
4 7 (0.93%) Visual Studio
5 6 (0.79%) GoCD
5 6 (0.79%) Selenium
6 5 (0.66%) Grunt
6 5 (0.66%) gulp
6 5 (0.66%) MSI
7 4 (0.53%) Babel
7 4 (0.53%) Cucumber
7 4 (0.53%) webpack
8 3 (0.40%) Jenkins
9 2 (0.26%) NUnit
9 2 (0.26%) Octopus Deploy
9 2 (0.26%) SpecFlow
General
1 191 (25.26%) Finance
2 157 (20.77%) Marketing
3 108 (14.29%) Retail
4 51 (6.75%) Telecoms
5 37 (4.89%) Banking
6 33 (4.37%) Legal
7 25 (3.31%) Billing
7 25 (3.31%) Publishing
8 20 (2.65%) Manufacturing
9 15 (1.98%) Games
10 12 (1.59%) Electronics
11 8 (1.06%) Advertising
12 7 (0.93%) Spanish Language
13 6 (0.79%) Financial Institution
13 6 (0.79%) Pharmaceutical
14 4 (0.53%) Italian Language
14 4 (0.53%) Private Banking
15 3 (0.40%) Back Office
15 3 (0.40%) Law
16 2 (0.26%) Retail Banking
Job Titles
1 173 (22.88%) Consultant
2 100 (13.23%) Architect
3 86 (11.38%) Developer
4 67 (8.86%) Solutions Architect
5 66 (8.73%) Project Manager
6 60 (7.94%) Analyst
7 36 (4.76%) Support Engineer
8 31 (4.10%) Presales Consultant
9 26 (3.44%) Technical Consultant
10 25 (3.31%) Business Analyst
10 25 (3.31%) Data Consultant
11 24 (3.17%) Senior Consultant
12 23 (3.04%) Network Consultant
12 23 (3.04%) Senior Manager
13 22 (2.91%) SAP Consultant
14 21 (2.78%) Cisco Consultant
14 21 (2.78%) Cisco Network Consultant
14 21 (2.78%) Cisco Wireless Consultant
14 21 (2.78%) Cloud Consultant
14 21 (2.78%) Wireless Network Consultant
Libraries, Frameworks & Software Standards
1 59 (7.80%) .NET
2 50 (6.61%) HTML
3 38 (5.03%) CSS
4 37 (4.89%) Web Services
5 34 (4.50%) REST
6 33 (4.37%) SOAP
7 26 (3.44%) XML
8 23 (3.04%) ASP.NET
8 23 (3.04%) HTML5
8 23 (3.04%) Spring
9 16 (2.12%) Java EE
10 15 (1.98%) JMS
11 14 (1.85%) Java SE
12 13 (1.72%) LAMP
12 13 (1.72%) RESTful
13 12 (1.59%) Node.js
14 11 (1.46%) J2EE
14 11 (1.46%) jQuery
14 11 (1.46%) OAuth
15 10 (1.32%) ASP.NET MVC
Miscellaneous
1 111 (14.68%) Analytical Skills
2 91 (12.04%) Computer Science
3 69 (9.13%) Data Centre
4 56 (7.41%) Management Information System
5 53 (7.01%) User Experience
6 35 (4.63%) Blog
7 28 (3.70%) Enterprise Software
8 26 (3.44%) CMDB
8 26 (3.44%) iPad
9 21 (2.78%) Greenfield Project
10 18 (2.38%) Virtual Team
11 16 (2.12%) Mobile App
12 15 (1.98%) SWIFT
13 14 (1.85%) Algorithms
14 13 (1.72%) Public Cloud
15 12 (1.59%) Hybrid Cloud
15 12 (1.59%) Private Cloud
16 10 (1.32%) Driving Licence
17 9 (1.19%) e-Learning
17 9 (1.19%) Social Media
Operating Systems
1 46 (6.08%) Linux
2 39 (5.16%) Windows
3 18 (2.38%) Windows Server
4 12 (1.59%) Unix
4 12 (1.59%) Windows Server 2008
5 11 (1.46%) Android
6 10 (1.32%) Apple iOS
7 9 (1.19%) CentOS
8 8 (1.06%) Red Hat Enterprise Linux
9 7 (0.93%) Windows 7
10 5 (0.66%) Windows 2000
10 5 (0.66%) Windows Server 2003
11 3 (0.40%) Windows Server 2012
12 1 (0.13%) Ubuntu
12 1 (0.13%) Windows 10
12 1 (0.13%) Windows 8
Processes & Methodologies
1 197 (26.06%) Agile Software Development
2 186 (24.60%) Presales
3 141 (18.65%) Project Management
4 140 (18.52%) CRM
5 101 (13.36%) ITIL
6 99 (13.10%) Software Engineering
7 93 (12.30%) Analytics
8 91 (12.04%) Business Intelligence
9 88 (11.64%) Business Development
10 71 (9.39%) Stakeholder Management
11 68 (8.99%) Customer Requirements
12 67 (8.86%) PRINCE2
13 64 (8.47%) Service Delivery
14 59 (7.80%) Service Management
15 48 (6.35%) E-Commerce
15 48 (6.35%) Scrum
16 47 (6.22%) DevOps
17 45 (5.95%) Coaching
17 45 (5.95%) Line Management
18 41 (5.42%) Continuous Improvement
Programming Languages
1 103 (13.62%) SQL
2 102 (13.49%) Java
3 60 (7.94%) JavaScript
4 38 (5.03%) C#
5 21 (2.78%) Python
6 18 (2.38%) PowerShell
7 15 (1.98%) PHP
7 15 (1.98%) VB
8 14 (1.85%) Bash Shell
8 14 (1.85%) Ruby
9 12 (1.59%) Perl
10 10 (1.32%) C
11 7 (0.93%) C++
12 5 (0.66%) ABAP
12 5 (0.66%) Groovy
13 4 (0.53%) ES6
13 4 (0.53%) R
13 4 (0.53%) VB.NET
14 3 (0.40%) Scala
14 3 (0.40%) T-SQL
Qualifications
1 199 (26.32%) Degree
2 47 (6.22%) Computer Science Degree
3 35 (4.63%) Microsoft Certification
4 30 (3.97%) ISEB
5 29 (3.84%) PMI Certification
6 28 (3.70%) PMP
7 23 (3.04%) MCSE
8 21 (2.78%) Security Cleared
9 18 (2.38%) SC Cleared
10 15 (1.98%) CISSP
11 13 (1.72%) CISA
11 13 (1.72%) ITIL Certification
12 12 (1.59%) CNA
12 12 (1.59%) CNE
12 12 (1.59%) CompTIA Security+
12 12 (1.59%) Novell Certification
12 12 (1.59%) Security+ Certification
13 11 (1.46%) Oracle Certification
14 10 (1.32%) OCP
14 10 (1.32%) PRINCE2 Certification
Quality Assurance & Compliance
1 36 (4.76%) Data Quality
2 31 (4.10%) QA
3 17 (2.25%) GDPR
4 12 (1.59%) SLA
5 9 (1.19%) ISO/IEC 27001
5 9 (1.19%) PMO
6 8 (1.06%) ISO/IEC 20000
7 7 (0.93%) PCI DSS
8 6 (0.79%) HMG Security Policy Framework
9 5 (0.66%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 3 (0.40%) ISO 9001
10 3 (0.40%) Sarbanes-Oxley
11 2 (0.26%) COBIT
12 1 (0.13%) HIPAA
12 1 (0.13%) SEPA
12 1 (0.13%) SSAE 16
System Software
1 41 (5.42%) VMware Infrastructure
2 23 (3.04%) Docker
2 23 (3.04%) Virtual Machines
3 13 (1.72%) Active Directory
4 11 (1.46%) Hyper-V
5 7 (0.93%) XenApp
6 6 (0.79%) Microsoft App-V
6 6 (0.79%) vSphere
7 5 (0.66%) XenDesktop
8 4 (0.53%) iptables
9 2 (0.26%) vCloud
10 1 (0.13%) SRDF
10 1 (0.13%) Virtual Desktop
Systems Management
1 23 (3.04%) SCVMM
2 13 (1.72%) Opscode Chef
2 13 (1.72%) Puppet
2 13 (1.72%) SCCM
3 10 (1.32%) Kubernetes
4 8 (1.06%) Terraform
5 7 (0.93%) AirWatch
5 7 (0.93%) Cisco CUCM
5 7 (0.93%) Cisco UCCX
6 6 (0.79%) HAProxy
6 6 (0.79%) Packer
7 4 (0.53%) CFEngine
7 4 (0.53%) Tivoli Identity Manager
8 3 (0.40%) Ansible
8 3 (0.40%) HP Quality Center
8 3 (0.40%) Microsoft Intune
8 3 (0.40%) Systems Management Server (SMS)
9 2 (0.26%) vRealize
10 1 (0.13%) Grafana
10 1 (0.13%) Marathon
Vendors
1 138 (18.25%) Microsoft
2 89 (11.77%) Oracle
3 72 (9.52%) Cisco
4 69 (9.13%) IBM
5 64 (8.47%) VMware
6 54 (7.14%) HP
6 54 (7.14%) SAP
7 51 (6.75%) Juniper
8 33 (4.37%) Citrix
9 31 (4.10%) CheckPoint
10 27 (3.57%) BMC
11 25 (3.31%) Aruba
11 25 (3.31%) EMC
11 25 (3.31%) NetApp
12 23 (3.04%) Tableau
13 21 (2.78%) hybris
14 20 (2.65%) Adobe
15 17 (2.25%) Netezza
15 17 (2.25%) Remedy
16 15 (1.98%) Google
City, London
Big Wednesday Digital Ltd
Salary: Negotiable
Posted: Yesterday
London
Big Wednesday Digital Ltd
Salary: Negotiable
Posted: Yesterday
Bury, Lancashire
Searchability
Salary: £35000 - £50000 per annum
Posted: Yesterday
South West London
Agile Recruitment
Salary: Based on experience + Bonus + Benefits
Posted: 3 days ago
London
Staffworx Ltd
Salary: excellent salaries, bonus, bens, training
Posted: 4 days ago
Birmingham, West Midlands (County)
Harvey Nash plc
Posted: 5 days ago
London
Staffworx Ltd
Salary: excellent rates or salaries, bonus, bens
Posted: 4 days ago
London
EXCELerate
Salary: Up to £65,000 per annum Car Allowance, Health Insurance, Life Insuranc
Posted: 4 days ago
Bracknell, Berkshire
MAPP - IT, Digital, Broadcasting & Media Recruitment Specialists
Salary: Up to £49,000 per annum lease car option, pension + other great benefi
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Polar Recruitment
Salary: £70000 - £80000 per annum + + Benefits
Posted: 3 days ago
London
Perfect People Recruitment Solutions Ltd
Salary: £60,000-£75,000 + Benefits and bonus (depending on experience)
Posted: 4 days ago
Watford, Hertfordshire
Verticality Ltd
Salary: £50000 - £65000 per annum, Benefits 5k Car, 25k OTE, Training, Bonus
Posted: 5 days ago
Salisbury, Wiltshire
Deerfoot IT Resources Ltd
Salary: £40000 - £50000 per annum + Benefits
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Senitor Associates
Salary: £60000 per annum
Posted: 5 days ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £25,000 to £35,000 per annum
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Senitor Associates
Posted: 5 days ago
Chester, Cheshire
Oscar
Salary: £30000 - £40000 per annum + Competitive Benefits
Posted: 5 days ago
Hemel Hempstead, Hertfordshire
Stafford-Sharp Associates
Salary: From £25,000 to £55,000 per annum
Posted: 6 days ago
Bristol, Avon
Executive Recruitment Services (ERS)
Salary: Flexi Work Time
Posted: 6 days ago
Manchester, Lancashire
Big Red Recruitment
Salary: £80000 - £100000 per annum + Bonus + Pension
Posted: 4 days ago
London
Searchability
Salary: £40000 per annum
Posted: 6 days ago
London
Eaglecliff
Salary: From £65,000 to £95,000 per annum + Benefits
Posted: 6 days ago
Birmingham, West Midlands (County)
Computacenter
Salary: Benefits+Car
Posted: 6 days ago
London
Eaglecliff
Salary: From £65,000 to £95,000 per annum + Benefits
Posted: 6 days ago
Hatfield, Hertfordshire
Hays Talent Solutions
Salary: £65000.00 - £75000.00 per annum + Benefits
Posted: 16 days ago
Birmingham, West Midlands (County)
Computacenter
Salary: Benefits+Car
Posted: 6 days ago
London
Cognizant
Posted: 16 days ago
Cardiff, South Glamorgan
Circle It Solutions Ltd
Salary: Competitive plus excellent benefits
Posted: 9 days ago
South East
Schroders plc
Posted: 15 days ago
Staines, Middlesex
Bupa
Posted: 18 days ago