Period
to 24 May 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 24 May 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
UK
6 months to
24 May 2018
Same period 2017 Same period 2016
Rank 565 564 562
Rank change year-on-year -1 -2 +26
Permanent jobs citing Customer Engagement 782 732 963
As % of all permanent IT jobs advertised in the UK 0.45% 0.43% 0.48%
As % of the Processes & Methodologies category 0.50% 0.48% 0.53%
Number of salaries quoted 504 508 699
UK median annual salary £55,000 £55,000 £52,500
Median salary % change year-on-year - +4.76% -4.55%
10th Percentile £30,000 £29,250 £32,500
90th Percentile £82,500 £87,500 £90,000
UK excluding London median annual salary £50,000 £52,000 £50,000
% change year-on-year -3.85% +4.00% -

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 156,628 153,326 180,680
As % of all permanent IT jobs advertised in the UK 90.84% 90.55% 89.98%
Number of salaries quoted 125,948 125,702 150,219
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +3.26%
10th Percentile £29,750 £28,000 £27,500
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +3.66%

Customer Engagement
Job Vacancy Trend

Job postings citing Customer Engagement as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement.

Salary trend for Customer Engagement in the UK

Customer Engagement
Salary Histogram

The salary distribution of IT jobs citing Customer Engagement over the 6 months to 24 May 2018.

Salary histogram for Customer Engagement in the UK

Customer Engagement
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the UK over the 6 months to 24 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +19 698 £55,000 - 118
UK excluding London -20 411 £50,000 -3.85% 84
London +95 327 £62,500 -3.85% 44
North of England +27 113 £45,000 +8.43% 16
North West +37 92 £40,000 -27.27% 14
South East -47 92 £55,000 +4.76% 40
Midlands -14 60 £41,250 +7.14% 9
South West +4 48 £50,000 - 4
Scotland -21 46 £65,000 +103.13% 4
West Midlands -2 43 £55,000 +42.86% 6
East of England -36 30 £50,000 -4.76% 5
Wales +32 22 £25,000 -52.23% 4
East Midlands -10 17 £21,500 -58.05% 3
Yorkshire -1 16 £55,000 +32.53% 1
North East -23 5 £35,000 - 1
Northern Ireland +7 1 £40,000 +33.33% 2

For the 6 months to 24 May 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Customer Engagement.

1 208 (26.60%) Agile Software Development
2 163 (20.84%) Windows
3 157 (20.08%) Microsoft Azure
4 151 (19.31%) Amazon AWS
5 125 (15.98%) Presales
6 124 (15.86%) Linux
7 123 (15.73%) Microsoft
7 123 (15.73%) DevOps
8 121 (15.47%) SQL
9 120 (15.35%) Degree
10 118 (15.09%) Analytics
11 109 (13.94%) JIRA
11 109 (13.94%) Marketing
12 106 (13.55%) Finance
13 105 (13.43%) Retail
14 104 (13.30%) Project Management
15 103 (13.17%) Continuous Integration
16 102 (13.04%) Git (software)
17 101 (12.92%) Jenkins
18 99 (12.66%) Analytical Skills
18 99 (12.66%) Java
19 93 (11.89%) C#
20 90 (11.51%) ITIL
21 88 (11.25%) Stakeholder Management
22 87 (11.13%) .NET
23 86 (11.00%) Web Services
24 84 (10.74%) Service Management
24 84 (10.74%) Ansible
25 81 (10.36%) Software Engineering
26 80 (10.23%) CRM

Customer Engagement
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (4.48%) JBoss
2 30 (3.84%) Skype for Business
3 25 (3.20%) Oracle SOA Suite
4 24 (3.07%) Tomcat
5 23 (2.94%) WebSphere
6 19 (2.43%) Apache
6 19 (2.43%) Apache Spark
7 18 (2.30%) IIS
7 18 (2.30%) MS Exchange
8 14 (1.79%) WildFly
9 13 (1.66%) Elasticsearch
9 13 (1.66%) nginx
10 12 (1.53%) CMS
10 12 (1.53%) Sitefinity
11 11 (1.41%) Confluence
11 11 (1.41%) Umbraco
12 6 (0.77%) Cloud Foundry
12 6 (0.77%) OpenStack
12 6 (0.77%) SharePoint
13 5 (0.64%) SAS
Applications
1 36 (4.60%) Microsoft Office
2 15 (1.92%) Microsoft Project
3 13 (1.66%) Microsoft Excel
4 6 (0.77%) MS Visio
5 3 (0.38%) Photoshop
5 3 (0.38%) Spreadsheet
6 2 (0.26%) Microsoft PowerPoint
Business Applications
1 19 (2.43%) Dynamics CRM
2 11 (1.41%) Dynamics AX
3 9 (1.15%) SAP S/4HANA
4 8 (1.02%) SAP CO
4 8 (1.02%) SAP FI
4 8 (1.02%) SAP FI/CO
5 5 (0.64%) WebTrends
6 2 (0.26%) Hyperion Planning
6 2 (0.26%) Oracle EBS
6 2 (0.26%) Remedy ITSM
6 2 (0.26%) Salesforce.com CRM
6 2 (0.26%) SAP CRM
7 1 (0.13%) Cognos TM1
7 1 (0.13%) HFM
7 1 (0.13%) Magento
7 1 (0.13%) SAP Business One
7 1 (0.13%) SAP SD
Cloud Services
1 157 (20.08%) Microsoft Azure
2 151 (19.31%) Amazon AWS
3 60 (7.67%) Google Cloud Platform
4 51 (6.52%) SaaS
5 48 (6.14%) Office 365
6 27 (3.45%) GitHub
7 25 (3.20%) PaaS
8 23 (2.94%) IaaS
9 17 (2.17%) Google Analytics
10 15 (1.92%) Cloud Computing
11 12 (1.53%) OpenShift
12 10 (1.28%) Azure Active Directory
13 9 (1.15%) Adobe Analytics
13 9 (1.15%) Bluemix
13 9 (1.15%) IBM Cloud
14 8 (1.02%) Dynamics 365
15 7 (0.90%) Virtual Private Cloud
16 6 (0.77%) Yammer
17 5 (0.64%) Google Play
18 3 (0.38%) Azure Data Factory
Communications & Networking
1 57 (7.29%) Firewall
2 45 (5.75%) LAN
3 44 (5.63%) Internet
4 40 (5.12%) HTTP
5 33 (4.22%) TCP/IP
6 31 (3.96%) SAN
7 30 (3.84%) WAN
8 26 (3.32%) DNS
9 24 (3.07%) Skype
9 24 (3.07%) VPN
10 22 (2.81%) FTP
10 22 (2.81%) SSL
11 16 (2.05%) DHCP
12 15 (1.92%) NAS
13 11 (1.41%) ADSL
13 11 (1.41%) Network Security
14 10 (1.28%) MPLS
14 10 (1.28%) SMS
14 10 (1.28%) SMTP
15 9 (1.15%) WLAN
Database & Business Intelligence
1 45 (5.75%) SQL Server
2 38 (4.86%) MySQL
3 37 (4.73%) Big Data
4 28 (3.58%) Data Warehouse
5 24 (3.07%) MongoDB
6 23 (2.94%) Apache Cassandra
7 22 (2.81%) Relational Database
8 11 (1.41%) Hadoop
9 10 (1.28%) QlikView
10 6 (0.77%) SQL Server Integration Services
11 5 (0.64%) Apache Hive
11 5 (0.64%) Data Mining
11 5 (0.64%) Power BI
11 5 (0.64%) SQL Server Reporting Services
12 4 (0.51%) Azure SQL Database
12 4 (0.51%) Blockchain
12 4 (0.51%) BusinessObjects
12 4 (0.51%) Crystal Reports
12 4 (0.51%) RDBMS
13 3 (0.38%) SQL Server Analysis Services
Development Applications
1 109 (13.94%) JIRA
2 102 (13.04%) Git (software)
3 101 (12.92%) Jenkins
4 77 (9.85%) Team Foundation Server
5 76 (9.72%) Octopus Deploy
6 67 (8.57%) Subversion
7 66 (8.44%) Atlassian Bamboo
8 52 (6.65%) GoCD
8 52 (6.65%) IBM UrbanCode
9 37 (4.73%) Maven
10 25 (3.20%) MSI
11 24 (3.07%) MSBuild
12 21 (2.69%) Eclipse
12 21 (2.69%) IntelliJ
12 21 (2.69%) NetBeans
13 20 (2.56%) Cucumber
14 14 (1.79%) JUnit
15 11 (1.41%) Moq
15 11 (1.41%) NUnit
16 9 (1.15%) Vagrant
General
1 109 (13.94%) Marketing
2 106 (13.55%) Finance
3 105 (13.43%) Retail
4 44 (5.63%) Retail Banking
5 30 (3.84%) Banking
6 19 (2.43%) Telecoms
7 16 (2.05%) Publishing
8 13 (1.66%) Manufacturing
9 10 (1.28%) Electronics
9 10 (1.28%) Legal
10 8 (1.02%) Billing
11 5 (0.64%) Advertising
11 5 (0.64%) Digital Economy
12 4 (0.51%) Aerospace
12 4 (0.51%) German Language
13 3 (0.38%) Automotive
13 3 (0.38%) Games
13 3 (0.38%) Retail Finance
14 2 (0.26%) Financial Institution
14 2 (0.26%) Law
Job Titles
1 181 (23.15%) Consultant
2 96 (12.28%) Architect
2 96 (12.28%) Developer
3 61 (7.80%) DevOps Consultant
4 56 (7.16%) Support Engineer
5 50 (6.39%) Solutions Architect
6 43 (5.50%) Senior Consultant
7 37 (4.73%) Analyst
8 31 (3.96%) Technical Consultant
9 30 (3.84%) Project Manager
9 30 (3.84%) Software Engineer
10 28 (3.58%) .NET Developer
11 26 (3.32%) Technical Support
12 25 (3.20%) Senior DevOps
12 25 (3.20%) Senior DevOps Consultant
13 24 (3.07%) Technical Engineer
13 24 (3.07%) Technical Support Engineer
14 22 (2.81%) Applications Packager
14 22 (2.81%) Integration Engineer
14 22 (2.81%) Java Developer
Libraries, Frameworks & Software Standards
1 87 (11.13%) .NET
2 86 (11.00%) Web Services
3 69 (8.82%) HTML
4 61 (7.80%) REST
5 55 (7.03%) Elastic Stack
6 52 (6.65%) CSS
7 47 (6.01%) AngularJS
8 43 (5.50%) .NET Framework
9 41 (5.24%) ASP.NET Web API
10 40 (5.12%) RESTful
11 38 (4.86%) SOAP
11 38 (4.86%) Spring
12 36 (4.60%) ASP.NET
13 32 (4.09%) XML
14 27 (3.45%) React
15 25 (3.20%) Middleware
16 24 (3.07%) Entity Framework
17 21 (2.69%) Java EE
17 21 (2.69%) Java SE
17 21 (2.69%) JMS
Miscellaneous
1 99 (12.66%) Analytical Skills
2 58 (7.42%) Management Information System
3 49 (6.27%) Data Centre
4 40 (5.12%) User Experience
5 30 (3.84%) Self-Motivation
6 28 (3.58%) Computer Science
7 26 (3.32%) Enterprise Software
7 26 (3.32%) Fintech
7 26 (3.32%) Private Cloud
8 25 (3.20%) Greenfield Project
9 24 (3.07%) Mobile App
10 14 (1.79%) Clustering
10 14 (1.79%) Public Cloud
11 12 (1.53%) CMDB
11 12 (1.53%) Driving Licence
11 12 (1.53%) Hybrid Cloud
11 12 (1.53%) Social Media
12 11 (1.41%) Virtual Team
13 7 (0.90%) Blog
13 7 (0.90%) FMCG
Operating Systems
1 163 (20.84%) Windows
2 124 (15.86%) Linux
3 61 (7.80%) Unix
4 39 (4.99%) Windows Server 2008
5 36 (4.60%) Windows 7
5 36 (4.60%) Windows Server
6 19 (2.43%) Windows 10
7 15 (1.92%) Windows Server 2012
8 12 (1.53%) CentOS
9 6 (0.77%) Debian
10 5 (0.64%) Android
10 5 (0.64%) Apple iOS
11 4 (0.51%) SUSE
12 3 (0.38%) AIX
12 3 (0.38%) Mac OS
12 3 (0.38%) Windows 8
13 1 (0.13%) Mac OS X
13 1 (0.13%) Red Hat Enterprise Linux
Processes & Methodologies
1 208 (26.60%) Agile Software Development
2 125 (15.98%) Presales
3 123 (15.73%) DevOps
4 118 (15.09%) Analytics
5 104 (13.30%) Project Management
6 103 (13.17%) Continuous Integration
7 90 (11.51%) ITIL
8 88 (11.25%) Stakeholder Management
9 84 (10.74%) Service Management
10 81 (10.36%) Software Engineering
11 80 (10.23%) CRM
12 78 (9.97%) Problem-Solving
13 71 (9.08%) Scrum
14 70 (8.95%) Mentoring
15 66 (8.44%) Business Intelligence
16 60 (7.67%) Continuous Delivery
17 58 (7.42%) MVC
17 58 (7.42%) Open Source
18 57 (7.29%) Customer Requirements
18 57 (7.29%) Microservices
Programming Languages
1 121 (15.47%) SQL
2 99 (12.66%) Java
3 93 (11.89%) C#
4 72 (9.21%) JavaScript
5 31 (3.96%) Python
5 31 (3.96%) T-SQL
6 30 (3.84%) PowerShell
7 28 (3.58%) PHP
8 21 (2.69%) Perl
9 17 (2.17%) Ruby
10 16 (2.05%) Scala
11 14 (1.79%) Java 8
12 13 (1.66%) VB
12 13 (1.66%) VB.NET
13 12 (1.53%) C
13 12 (1.53%) PL/SQL
14 7 (0.90%) Shell Script
15 6 (0.77%) C++
15 6 (0.77%) TypeScript
16 5 (0.64%) R
Qualifications
1 120 (15.35%) Degree
2 54 (6.91%) Security Cleared
3 44 (5.63%) SC Cleared
4 28 (3.58%) Microsoft Certification
5 23 (2.94%) ISEB
6 22 (2.81%) DV Cleared
6 22 (2.81%) MCSE
7 20 (2.56%) Computer Science Degree
8 17 (2.17%) CISSP
8 17 (2.17%) PMI Certification
8 17 (2.17%) PMP
9 16 (2.05%) MCSA
10 13 (1.66%) MBA
11 12 (1.53%) CEH
11 12 (1.53%) CompTIA Security+
12 8 (1.02%) Master's Degree
12 8 (1.02%) MCP
13 6 (0.77%) Six Sigma Black Belt
14 4 (0.51%) MCAD
14 4 (0.51%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 54 (6.91%) GCP
2 49 (6.27%) QA
3 22 (2.81%) ISO/IEC 27001
4 18 (2.30%) SLA
5 12 (1.53%) GPG13
6 4 (0.51%) Data Quality
6 4 (0.51%) PMO
7 3 (0.38%) PCI DSS
8 2 (0.26%) SEPA
9 1 (0.13%) GDPR
9 1 (0.13%) ISO 9001
9 1 (0.13%) ISO/IEC 20000
System Software
1 57 (7.29%) Active Directory
2 49 (6.27%) Docker
3 46 (5.88%) VMware Infrastructure
4 25 (3.20%) Microsoft App-V
5 20 (2.56%) Hyper-V
6 11 (1.41%) Virtual Desktop
7 4 (0.51%) HDFS
7 4 (0.51%) Terminal Services
7 4 (0.51%) vSphere
8 3 (0.38%) NDS
8 3 (0.38%) NetIQ eDirectory
8 3 (0.38%) NFS
8 3 (0.38%) XenApp
9 1 (0.13%) Snort
Systems Management
1 84 (10.74%) Ansible
2 74 (9.46%) Puppet
3 62 (7.93%) Opscode Chef
4 56 (7.16%) Terraform
5 52 (6.65%) Consul
5 52 (6.65%) Rundeck
6 45 (5.75%) SCCM
7 13 (1.66%) Kubernetes
8 10 (1.28%) HAProxy
9 9 (1.15%) Icinga
10 8 (1.02%) FortiGate
10 8 (1.02%) Microsoft Intune
11 6 (0.77%) SCOM
12 3 (0.38%) Forefront Identity Manager
12 3 (0.38%) Oozie
12 3 (0.38%) SCSM
13 1 (0.13%) Graylog
13 1 (0.13%) logstash
13 1 (0.13%) Nagios
13 1 (0.13%) Salt
Vendors
1 123 (15.73%) Microsoft
2 68 (8.70%) VMware
3 67 (8.57%) Oracle
3 67 (8.57%) ServiceNow
3 67 (8.57%) Splunk
4 58 (7.42%) IBM
5 52 (6.65%) Delphix
5 52 (6.65%) RedGate
6 46 (5.88%) Citrix
7 43 (5.50%) Salesforce.com
8 40 (5.12%) Google
9 37 (4.73%) SAP
10 30 (3.84%) Cisco
11 24 (3.07%) HP
12 23 (2.94%) Xamarin
13 21 (2.69%) BEA
13 21 (2.69%) TIBCO
14 19 (2.43%) CheckPoint
14 19 (2.43%) F5
14 19 (2.43%) NetApp