Period
to 23 October 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 23 October 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
UK
6 months to
23 Oct 2017
Same period 2016 Same period 2015
Rank 567 595 666
Rank change year-on-year +28 +71 +12
Permanent jobs citing Customer Engagement 792 783 789
As % of all permanent IT jobs advertised in the UK 0.45% 0.41% 0.36%
As % of the Processes & Methodologies category 0.50% 0.46% 0.41%
Number of salaries quoted 543 584 550
UK median annual salary £57,500 £52,500 £50,000
Median salary % change year-on-year +9.52% +5.00% -9.09%
10th Percentile £32,550 £31,250 £31,250
90th Percentile £87,500 £92,500 £87,750
UK excluding London median annual salary £50,000 £49,000 £45,000
% change year-on-year +2.04% +8.89% -14.29%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 157899 169213 193846
As % of all permanent IT jobs advertised in the UK 89.95% 89.23% 88.62%
Number of salaries quoted 124329 140773 159410
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £76,250
UK excluding London median annual salary £43,500 £42,500 £42,500
% change year-on-year +2.35% - +6.25%

Customer Engagement
Job Vacancy Trend

Job postings citing Customer Engagement as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement.

Salary trend for Customer Engagement in the UK

Customer Engagement
Salary Histogram

The salary distribution of IT jobs citing Customer Engagement over the 6 months to 23 October 2017.

Salary histogram for Customer Engagement in the UK

Customer Engagement
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the UK over the 6 months to 23 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +41 723 £57,500 +9.52% 30
UK excluding London +8 390 £50,000 +2.04% 20
London +66 351 £65,000 +4.00% 14
South East +54 141 £52,000 +4.00% 5
Midlands -10 82 £47,500 +2.15% 1
North of England -2 79 £41,000 -21.90% 8
West Midlands -23 71 £48,750 +4.84% 1
North West +24 54 £45,000 -18.18% 3
East of England +16 39 £55,000 +57.14% 2
South West -2 38 £50,000 +11.11%
Scotland +3 24 £37,500 -24.62% 3
Yorkshire +16 22 £35,000 -6.67% 5
East Midlands +28 10 £48,750 +14.71%
Wales - 5 £52,163 - 1
North East +11 3 £45,000 -43.75%
Northern Ireland - 2 £41,250 -

For the 6 months to 23 October 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Customer Engagement.

1 226 (28.54%) Finance
2 224 (28.28%) Agile Software Development
3 191 (24.12%) Presales
4 160 (20.20%) Microsoft
5 158 (19.95%) Project Management
6 154 (19.44%) CRM
7 151 (19.07%) Marketing
8 146 (18.43%) Degree
9 109 (13.76%) Analytics
10 107 (13.51%) Retail
11 102 (12.88%) ITIL
11 102 (12.88%) Microsoft Azure
12 100 (12.63%) Business Intelligence
13 95 (11.99%) Java
14 93 (11.74%) Stakeholder Management
15 85 (10.73%) Oracle
16 83 (10.48%) Analytical Skills
17 80 (10.10%) SQL
18 77 (9.72%) Customer Requirements
19 73 (9.22%) Computer Science
20 67 (8.46%) JavaScript
21 65 (8.21%) HTML
21 65 (8.21%) Service Management
21 65 (8.21%) Service Delivery
22 62 (7.83%) Data Management
22 62 (7.83%) Data Centre
23 61 (7.70%) PRINCE2
24 60 (7.58%) User Experience
25 59 (7.45%) .NET
25 59 (7.45%) SAP

Customer Engagement
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (3.41%) SAS
2 25 (3.16%) CMS
3 16 (2.02%) Skype for Business
4 15 (1.89%) SharePoint
5 13 (1.64%) WebSphere
6 10 (1.26%) Oracle SOA Suite
6 10 (1.26%) Sitecore CMS
7 9 (1.14%) BizTalk Server
7 9 (1.14%) JBoss
7 9 (1.14%) Tomcat
8 8 (1.01%) Apache Spark
9 6 (0.76%) Apache Solr
10 4 (0.51%) Umbraco
11 3 (0.38%) Adobe Experience Manager
11 3 (0.38%) Anypoint
11 3 (0.38%) Cloud Foundry
11 3 (0.38%) OpenStack
11 3 (0.38%) Oracle Workflow
11 3 (0.38%) WordPress
12 2 (0.25%) Apache Pig
Applications
1 45 (5.68%) Microsoft Office
2 42 (5.30%) Microsoft Excel
3 19 (2.40%) Microsoft PowerPoint
4 9 (1.14%) Microsoft Project
5 5 (0.63%) MS Visio
6 2 (0.25%) Adobe Creative Suite
6 2 (0.25%) InDesign
6 2 (0.25%) InVision
6 2 (0.25%) Photoshop
7 1 (0.13%) SPSS
Business Applications
1 18 (2.27%) Dynamics AX
1 18 (2.27%) Oracle Retail
2 17 (2.15%) Dynamics CRM
3 10 (1.26%) FastStats
4 9 (1.14%) Remedy ITSM
5 8 (1.01%) SAP Hybris
6 7 (0.88%) SAP CRM
6 7 (0.88%) SAP GTS
6 7 (0.88%) WebTrends
7 6 (0.76%) HFM
7 6 (0.76%) Hyperion Enterprise
8 5 (0.63%) Infor M3
9 4 (0.51%) Oracle BPM
9 4 (0.51%) SAP S/4HANA
9 4 (0.51%) SDL Web 8
10 3 (0.38%) Eloqua
10 3 (0.38%) SAP CO
10 3 (0.38%) SAP FI
10 3 (0.38%) SAP FI/CO
11 2 (0.25%) Oracle EBS R12
Cloud Services
1 102 (12.88%) Microsoft Azure
2 44 (5.56%) Amazon AWS
2 44 (5.56%) Office 365
3 26 (3.28%) SaaS
4 17 (2.15%) PaaS
5 14 (1.77%) Google Analytics
6 13 (1.64%) IaaS
7 12 (1.52%) Adobe Analytics
8 11 (1.39%) Cloud Computing
9 8 (1.01%) Yammer
10 7 (0.88%) Amazon EC2
10 7 (0.88%) GitHub
11 6 (0.76%) Azure Active Directory
12 5 (0.63%) Trello
13 4 (0.51%) MailChimp
13 4 (0.51%) Silverpop
14 3 (0.38%) AWS CloudFormation
14 3 (0.38%) Dynamics 365
14 3 (0.38%) Virtual Private Cloud
15 2 (0.25%) Azure Data Factory
Communications & Networking
1 31 (3.91%) LAN
2 25 (3.16%) WAN
3 24 (3.03%) Wireless
4 22 (2.78%) Internet
5 19 (2.40%) SAN
6 14 (1.77%) SMS
7 13 (1.64%) Wireless Security
8 12 (1.52%) NAS
8 12 (1.52%) Network Security
9 11 (1.39%) Firewall
9 11 (1.39%) HTTP
9 11 (1.39%) VPN
10 10 (1.26%) Skype
10 10 (1.26%) WLAN
11 7 (0.88%) Cisco Wireless
12 6 (0.76%) FTP
13 5 (0.63%) IPsec
13 5 (0.63%) SSL
14 4 (0.51%) Structured Cabling
15 3 (0.38%) Intelligent Network
Database & Business Intelligence
1 50 (6.31%) SQL Server
2 39 (4.92%) Data Warehouse
3 35 (4.42%) Big Data
4 30 (3.79%) Hadoop
5 28 (3.54%) MySQL
5 28 (3.54%) Power BI
6 23 (2.90%) Relational Database
7 21 (2.65%) PowerCenter
8 17 (2.15%) SQL Server Reporting Services
9 16 (2.02%) SQL Server Integration Services
10 13 (1.64%) BusinessObjects
11 12 (1.52%) NoSQL
12 10 (1.26%) MongoDB
13 9 (1.14%) SAP HANA
14 8 (1.01%) Apache Cassandra
15 7 (0.88%) Apache Hive
15 7 (0.88%) RDBMS
16 6 (0.76%) DB2
16 6 (0.76%) Oracle BI EE
17 5 (0.63%) Sqoop
Development Applications
1 16 (2.02%) JIRA
2 8 (1.01%) Visual Studio
3 7 (0.88%) Git (software)
3 7 (0.88%) Team Foundation Server
3 7 (0.88%) VSS/SourceSafe
4 6 (0.76%) Eclipse
4 6 (0.76%) IntelliJ
4 6 (0.76%) Jenkins
4 6 (0.76%) Maven
4 6 (0.76%) NetBeans
5 4 (0.51%) Rational DOORS
5 4 (0.51%) Selenium
5 4 (0.51%) TestNG
5 4 (0.51%) WebDriver
6 3 (0.38%) Atlassian Bamboo
7 2 (0.25%) Hudson
7 2 (0.25%) Visual Website Optimizer
8 1 (0.13%) GoCD
8 1 (0.13%) IBM UrbanCode
8 1 (0.13%) TeamCity
General
1 226 (28.54%) Finance
2 151 (19.07%) Marketing
3 107 (13.51%) Retail
4 45 (5.68%) Banking
5 33 (4.17%) Telecoms
6 30 (3.79%) Retail Banking
7 29 (3.66%) Financial Institution
7 29 (3.66%) Legal
8 23 (2.90%) Manufacturing
9 19 (2.40%) Billing
9 19 (2.40%) Publishing
10 13 (1.64%) Games
11 12 (1.52%) Advertising
12 8 (1.01%) Back Office
12 8 (1.01%) Spanish Language
13 7 (0.88%) Brand Awareness
13 7 (0.88%) Electronics
13 7 (0.88%) French Language
14 6 (0.76%) Front Office
15 5 (0.63%) German Language
Job Titles
1 167 (21.09%) Consultant
2 129 (16.29%) Architect
3 83 (10.48%) Analyst
4 76 (9.60%) Developer
5 73 (9.22%) Solutions Architect
6 59 (7.45%) Project Manager
7 48 (6.06%) Technical Consultant
8 41 (5.18%) Business Analyst
9 36 (4.55%) Presales Consultant
10 25 (3.16%) Lead Architect
11 23 (2.90%) Designer
12 22 (2.78%) Senior Consultant
13 21 (2.65%) Senior Analyst
14 19 (2.40%) Product Manager
15 18 (2.27%) Data Consultant
15 18 (2.27%) Digital Project Manager
15 18 (2.27%) Product Owner
16 17 (2.15%) Cloud Consultant
16 17 (2.15%) Senior Manager
17 16 (2.02%) C# Developer
Libraries, Frameworks & Software Standards
1 65 (8.21%) HTML
2 59 (7.45%) .NET
3 55 (6.94%) Web Services
4 40 (5.05%) CSS
4 40 (5.05%) XML
5 26 (3.28%) SOAP
6 23 (2.90%) REST
7 21 (2.65%) ASP.NET
8 20 (2.53%) Ajax
9 17 (2.15%) J2EE
10 15 (1.89%) jQuery
11 12 (1.52%) Spring
11 12 (1.52%) WebSockets
12 11 (1.39%) AngularJS
12 11 (1.39%) HTML5
12 11 (1.39%) JSON
13 10 (1.26%) Java EE
14 9 (1.14%) ASP.NET MVC
14 9 (1.14%) ASP.NET Web API
14 9 (1.14%) OAuth
Miscellaneous
1 83 (10.48%) Analytical Skills
2 73 (9.22%) Computer Science
3 62 (7.83%) Data Centre
4 60 (7.58%) User Experience
5 56 (7.07%) Management Information System
6 25 (3.16%) Social Media
7 23 (2.90%) Virtual Team
8 22 (2.78%) Blog
9 19 (2.40%) iPad
10 14 (1.77%) Algorithms
11 13 (1.64%) Equities
11 13 (1.64%) Fixed Income
11 13 (1.64%) Greenfield Project
12 12 (1.52%) CMDB
12 12 (1.52%) Mobile App
12 12 (1.52%) Private Cloud
13 11 (1.39%) Enterprise Software
14 10 (1.26%) Fintech
15 9 (1.14%) Hedge funds
16 8 (1.01%) SWIFT
Operating Systems
1 46 (5.81%) Windows
2 24 (3.03%) Android
3 23 (2.90%) Apple iOS
4 22 (2.78%) Linux
5 18 (2.27%) Windows Server
6 7 (0.88%) Unix
7 5 (0.63%) Windows 10
8 2 (0.25%) CentOS
8 2 (0.25%) Mac OS
8 2 (0.25%) Red Hat Enterprise Linux
8 2 (0.25%) Windows Server 2012
9 1 (0.13%) Mac OS X
9 1 (0.13%) Windows 2000
9 1 (0.13%) Windows 7
9 1 (0.13%) Windows Server 2003
9 1 (0.13%) Windows Server 2008
Processes & Methodologies
1 224 (28.28%) Agile Software Development
2 191 (24.12%) Presales
3 158 (19.95%) Project Management
4 154 (19.44%) CRM
5 109 (13.76%) Analytics
6 102 (12.88%) ITIL
7 100 (12.63%) Business Intelligence
8 93 (11.74%) Stakeholder Management
9 77 (9.72%) Customer Requirements
10 65 (8.21%) Service Delivery
10 65 (8.21%) Service Management
11 62 (7.83%) Data Management
12 61 (7.70%) PRINCE2
13 58 (7.32%) Business Development
14 53 (6.69%) Digital Marketing
15 52 (6.57%) Software Engineering
16 50 (6.31%) Scrum
17 47 (5.93%) Technical Architecture
18 46 (5.81%) SDLC
19 44 (5.56%) Business Analysis
Programming Languages
1 95 (11.99%) Java
2 80 (10.10%) SQL
3 67 (8.46%) JavaScript
4 48 (6.06%) C#
5 21 (2.65%) Python
6 15 (1.89%) PHP
6 15 (1.89%) VB
7 12 (1.52%) R
8 11 (1.39%) C
8 11 (1.39%) C++
9 8 (1.01%) VB.NET
10 5 (0.63%) ES6
11 4 (0.51%) Perl
12 3 (0.38%) Objective-C
12 3 (0.38%) Scala
12 3 (0.38%) T-SQL
13 2 (0.25%) ABAP
13 2 (0.25%) Bash Shell
13 2 (0.25%) Go
13 2 (0.25%) MATLAB
Qualifications
1 146 (18.43%) Degree
2 41 (5.18%) Microsoft Certification
3 39 (4.92%) MCSE
4 37 (4.67%) Security Cleared
5 33 (4.17%) Computer Science Degree
6 29 (3.66%) ISEB
7 22 (2.78%) ITIL Certification
8 20 (2.53%) PMI Certification
9 19 (2.40%) SC Cleared
10 18 (2.27%) Oracle Certification
11 17 (2.15%) OCP
12 16 (2.02%) MCP
13 15 (1.89%) PMP
14 14 (1.77%) CISSP
14 14 (1.77%) CompTIA Security+
14 14 (1.77%) Security+ Certification
15 12 (1.52%) Citrix Certification
16 11 (1.39%) Cisco Certification
17 10 (1.26%) CREST Certified
17 10 (1.26%) OSCP
Quality Assurance & Compliance
1 40 (5.05%) QA
2 32 (4.04%) Data Quality
3 11 (1.39%) GDPR
3 11 (1.39%) ISO/IEC 27001
4 9 (1.14%) PMO
4 9 (1.14%) PSD2
4 9 (1.14%) SLA
5 7 (0.88%) ISO/IEC 20000
6 6 (0.76%) GPG13
7 5 (0.63%) PCI DSS
8 4 (0.51%) HMG Security Policy Framework
8 4 (0.51%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 2 (0.25%) ISO 9001
9 2 (0.25%) SEPA
10 1 (0.13%) GCP
10 1 (0.13%) HIPAA
10 1 (0.13%) Sarbanes-Oxley
10 1 (0.13%) SSAE 16
System Software
1 37 (4.67%) VMware Infrastructure
2 30 (3.79%) Hyper-V
3 12 (1.52%) Active Directory
3 12 (1.52%) Docker
3 12 (1.52%) Virtual Machines
4 9 (1.14%) VMware NSX
5 4 (0.51%) vSphere
6 2 (0.25%) vCloud
7 1 (0.13%) XenApp
Systems Management
1 11 (1.39%) SCCM
2 6 (0.76%) Ansible
2 6 (0.76%) Opscode Chef
2 6 (0.76%) Puppet
2 6 (0.76%) SCVMM
3 5 (0.63%) Kubernetes
3 5 (0.63%) Microsoft Intune
3 5 (0.63%) Oozie
3 5 (0.63%) SCOM
3 5 (0.63%) SCSM
3 5 (0.63%) Terraform
4 3 (0.38%) Systems Management Server (SMS)
5 2 (0.25%) HAProxy
5 2 (0.25%) Mesos
5 2 (0.25%) rkt
5 2 (0.25%) vRealize
6 1 (0.13%) Consul
6 1 (0.13%) Rundeck
6 1 (0.13%) Salt
Vendors
1 160 (20.20%) Microsoft
2 85 (10.73%) Oracle
3 59 (7.45%) SAP
4 53 (6.69%) VMware
5 38 (4.80%) Cisco
5 38 (4.80%) HP
6 37 (4.67%) IBM
7 36 (4.55%) Salesforce.com
8 31 (3.91%) Tableau
9 28 (3.54%) Citrix
10 27 (3.41%) Informatica
11 25 (3.16%) Google
12 21 (2.65%) BMC
13 20 (2.53%) Adobe
14 19 (2.40%) Juniper
15 18 (2.27%) EMC
15 18 (2.27%) ServiceNow
16 17 (2.15%) Netezza
16 17 (2.15%) Remedy
17 16 (2.02%) HEAT Software