Period
to 12 December 2018

The median annual salary for a Support Specialist was £32,000 in advertised job vacancies in the West Midlands during the 6 months to 12 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
England > West Midlands
6 months to
12 Dec 2018
Same period 2017 Same period 2016
Rank 268 295 314
Rank change year-on-year +27 +19 -22
Permanent jobs requiring a Support Specialist 22 20 19
As % of all permanent IT jobs advertised in the West Midlands 0.27% 0.20% 0.17%
As % of the Job Titles category 0.28% 0.21% 0.18%
Number of salaries quoted 16 18 15
West Midlands median annual salary £32,000 £39,000 £27,500
Median salary % change year-on-year -17.95% +41.82% -15.38%
10th Percentile £26,000 £25,750 £25,675
90th Percentile £46,000 £46,825 £42,050
England median annual salary £37,500 £42,500 £40,000
% change year-on-year -11.76% +6.25% +3.90%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 7,822 9,712 10,780
% of permanent IT jobs with a recognized job title 95.78% 96.60% 96.29%
Number of salaries quoted 6,044 7,924 8,550
West Midlands median annual salary £43,500 £40,000 £40,000
Median salary % change year-on-year +8.75% - -
10th Percentile £25,000 £23,750 £23,500
90th Percentile £67,500 £65,000 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

Support Specialist
Job Vacancy Trend in the West Midlands

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Specialist in the West Midlands

Support Specialist
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Specialist in the West Midlands.

Salary trend for Support Specialist in the West Midlands

Support Specialist
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Specialist in the West Midlands over the 6 months to 12 December 2018.

Salary histogram for Support Specialist in the West Midlands

Support Specialist
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the West Midlands region over the 6 months to 12 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +15 8 £28,000 -28.21% 3
Warwickshire +39 7 £44,000 -20.00% 2
Wednesbury - 6 £32,000 -
Staffordshire - 1 £42,500 -
Support Specialist
England

Support Specialist Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 12 December 2018, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Specialist in the job title.

1 16 (72.73%) ITIL
2 11 (50.00%) Service Management
3 10 (45.45%) Windows
3 10 (45.45%) ITIL V3
4 8 (36.36%) Microsoft Office
4 8 (36.36%) Microsoft
5 7 (31.82%) Degree
5 7 (31.82%) IT Strategy
6 6 (27.27%) Service Desk Management
6 6 (27.27%) Performance Metrics
6 6 (27.27%) Service Delivery
6 6 (27.27%) Change Management
7 5 (22.73%) Microsoft Certification
7 5 (22.73%) Unix
7 5 (22.73%) SQL
7 5 (22.73%) MCSE
8 4 (18.18%) Linux
8 4 (18.18%) MCP
8 4 (18.18%) Active Directory
8 4 (18.18%) Office 365
8 4 (18.18%) Root Cause Analysis
8 4 (18.18%) MCDST
8 4 (18.18%) PowerShell
8 4 (18.18%) Windows 10
8 4 (18.18%) Problem-Solving
8 4 (18.18%) Windows 7
9 3 (13.64%) Availability Management
9 3 (13.64%) LTE
9 3 (13.64%) Continuous Improvement
9 3 (13.64%) Data Centre

Support Specialist Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.55%) MS Exchange
1 1 (4.55%) SharePoint
1 1 (4.55%) Skype for Business
Applications
1 8 (36.36%) Microsoft Office
2 3 (13.64%) Microsoft Excel
Cloud Services
1 4 (18.18%) Office 365
Communications & Networking
1 3 (13.64%) Firewall
1 3 (13.64%) LTE
2 2 (9.09%) 3GPP
2 2 (9.09%) Internet
3 1 (4.55%) SAN
3 1 (4.55%) Skype
Database & Business Intelligence
1 2 (9.09%) SQL Server
General
1 3 (13.64%) Finance
1 3 (13.64%) Telecoms
2 1 (4.55%) Billing
2 1 (4.55%) French Language
2 1 (4.55%) German Language
2 1 (4.55%) Mandarin Language
2 1 (4.55%) Manufacturing
2 1 (4.55%) Retail
Miscellaneous
1 3 (13.64%) Data Centre
2 2 (9.09%) Self-Motivation
3 1 (4.55%) Analytical Skills
3 1 (4.55%) Client/Server
3 1 (4.55%) Enterprise Software
3 1 (4.55%) Management Information System
3 1 (4.55%) Smartphone
Operating Systems
1 10 (45.45%) Windows
2 5 (22.73%) Unix
3 4 (18.18%) Linux
3 4 (18.18%) Windows 10
3 4 (18.18%) Windows 7
4 1 (4.55%) Apple iOS
4 1 (4.55%) Windows Server
Processes & Methodologies
1 16 (72.73%) ITIL
2 11 (50.00%) Service Management
3 10 (45.45%) ITIL V3
4 7 (31.82%) IT Strategy
5 6 (27.27%) Change Management
5 6 (27.27%) Performance Metrics
5 6 (27.27%) Service Delivery
5 6 (27.27%) Service Desk Management
6 4 (18.18%) Problem-Solving
6 4 (18.18%) Root Cause Analysis
7 3 (13.64%) Availability Management
7 3 (13.64%) Continuous Improvement
8 2 (9.09%) Patch Management
9 1 (4.55%) Capacity Management
9 1 (4.55%) Data Centre Operations
9 1 (4.55%) Infrastructure Management
9 1 (4.55%) Process Improvement
9 1 (4.55%) Software Delivery
9 1 (4.55%) Supplier Management
9 1 (4.55%) Virtual Environments
Programming Languages
1 5 (22.73%) SQL
2 4 (18.18%) PowerShell
3 3 (13.64%) C#
Qualifications
1 7 (31.82%) Degree
2 5 (22.73%) MCSE
2 5 (22.73%) Microsoft Certification
3 4 (18.18%) MCDST
3 4 (18.18%) MCP
4 2 (9.09%) HNC
5 1 (4.55%) CCDA
5 1 (4.55%) Cisco Certification
5 1 (4.55%) DV Cleared
5 1 (4.55%) SC Cleared
5 1 (4.55%) Security Cleared
Quality Assurance & Compliance
1 1 (4.55%) SLA
System Software
1 4 (18.18%) Active Directory
2 2 (9.09%) VMware ESXi
3 1 (4.55%) Hyper-V
3 1 (4.55%) VMware Infrastructure
Systems Management
1 2 (9.09%) AirWatch
2 1 (4.55%) Netcool
2 1 (4.55%) OpenView
2 1 (4.55%) OpenView Configuration Management
2 1 (4.55%) SCCM
2 1 (4.55%) SCOM
Vendors
1 8 (36.36%) Microsoft
2 3 (13.64%) Salesforce.com
3 2 (9.09%) Cisco
3 2 (9.09%) HP
3 2 (9.09%) Remedy
4 1 (4.55%) Cerillion
4 1 (4.55%) Citrix
4 1 (4.55%) Comptel
4 1 (4.55%) IBM
4 1 (4.55%) Lumension
4 1 (4.55%) McAfee
4 1 (4.55%) Oracle
4 1 (4.55%) Sun
4 1 (4.55%) VMware