Period
to 22 November 2017

The median annual salary for a Support Specialist was £39,000 in advertised job vacancies in the West Midlands during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
England > West Midlands
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 307 312 285
Rank change year-on-year +5 -27 -4
Permanent jobs requiring a Support Specialist 21 20 36
As % of all permanent IT jobs advertised in the West Midlands 0.21% 0.17% 0.33%
As % of the Job Titles category 0.21% 0.18% 0.35%
Number of salaries quoted 23 16 28
West Midlands median annual salary £39,000 £27,500 £30,000
Median salary % change year-on-year +41.82% -8.33% -14.89%
10th Percentile £25,750 £25,688 £21,675
90th Percentile £43,750 £41,625 £52,500
England median annual salary £40,291 £40,000 £38,250
% change year-on-year +0.73% +4.58% +4.79%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9808 11047 10409
% of permanent IT jobs with a recognized job title 96.45% 96.19% 96.59%
Number of salaries quoted 8054 8754 8660
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,500 £24,000
90th Percentile £63,750 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

Support Specialist
Job Vacancy Trend in the West Midlands

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Specialist in the West Midlands

Support Specialist
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Specialist in the West Midlands.

Salary trend for Support Specialist in the West Midlands

Support Specialist
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Specialist in the West Midlands over the 6 months to 22 November 2017.

Salary histogram for Support Specialist in the West Midlands

Support Specialist
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the West Midlands region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +13 9 £41,500 +50.91% 1
Warwickshire - 4 £47,500 - 1
Worcestershire - 4 £26,500 -
Solihull -4 1 £39,000 +39.29%
Staffordshire - 1 £27,500 - 2
Coventry - 1 £37,500 -
Support Specialist
England

Support Specialist Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 22 November 2017, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Support Specialist in the job title.

1 8 (38.10%) Finance
1 8 (38.10%) SQL
2 7 (33.33%) Unix
3 6 (28.57%) Enterprise Software
3 6 (28.57%) Red Hat
3 6 (28.57%) SLA
3 6 (28.57%) AIX
3 6 (28.57%) Solaris
3 6 (28.57%) Linux
4 5 (23.81%) Retail
5 4 (19.05%) French Language
5 4 (19.05%) German Language
5 4 (19.05%) Network Security
5 4 (19.05%) Time Management
5 4 (19.05%) Degree
5 4 (19.05%) Data Encryption
5 4 (19.05%) Office 365
5 4 (19.05%) Windows
5 4 (19.05%) VPN
5 4 (19.05%) SSL
5 4 (19.05%) DMZ
5 4 (19.05%) IPsec
5 4 (19.05%) Firewall
6 3 (14.29%) Telecoms
6 3 (14.29%) VMware
6 3 (14.29%) Microsoft
6 3 (14.29%) Citrix
6 3 (14.29%) Java
6 3 (14.29%) Continuous Improvement
6 3 (14.29%) Hyper-V

Support Specialist Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.76%) Exchange Server 2010
1 1 (4.76%) Exchange Server 2013
1 1 (4.76%) MS Exchange
Applications
1 2 (9.52%) Microsoft Office
Business Applications
1 1 (4.76%) SAP Business One
1 1 (4.76%) Unit4 Business World
Cloud Services
1 4 (19.05%) Office 365
2 2 (9.52%) Microsoft Azure
3 1 (4.76%) Amazon AWS
3 1 (4.76%) SaaS
Communications & Networking
1 4 (19.05%) DMZ
1 4 (19.05%) Firewall
1 4 (19.05%) IPsec
1 4 (19.05%) Network Security
1 4 (19.05%) SSL
1 4 (19.05%) VPN
2 1 (4.76%) iSCSI
2 1 (4.76%) LAN
2 1 (4.76%) MPLS
2 1 (4.76%) SAN
2 1 (4.76%) TCP/IP
2 1 (4.76%) TETRA
2 1 (4.76%) WAN
2 1 (4.76%) Wi-Fi
Database & Business Intelligence
1 1 (4.76%) Crystal Reports
1 1 (4.76%) KDB
1 1 (4.76%) SQL Server
Development Applications
1 2 (9.52%) Android Studio
1 2 (9.52%) Git (software)
1 2 (9.52%) Visual Studio
General
1 8 (38.10%) Finance
2 5 (23.81%) Retail
3 4 (19.05%) French Language
3 4 (19.05%) German Language
4 3 (14.29%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (9.52%) REST
1 2 (9.52%) SOAP
2 1 (4.76%) JMS
Miscellaneous
1 6 (28.57%) Enterprise Software
2 1 (4.76%) Greenfield Project
2 1 (4.76%) Smartphone
2 1 (4.76%) User Experience
2 1 (4.76%) Video Conferencing
Operating Systems
1 7 (33.33%) Unix
2 6 (28.57%) AIX
2 6 (28.57%) Linux
2 6 (28.57%) Solaris
3 4 (19.05%) Windows
4 3 (14.29%) Windows Server
5 2 (9.52%) Android
6 1 (4.76%) Apple iOS
6 1 (4.76%) Windows 10
6 1 (4.76%) Windows 7
6 1 (4.76%) Windows Server 2008
Processes & Methodologies
1 4 (19.05%) Data Encryption
1 4 (19.05%) Time Management
2 3 (14.29%) Continuous Improvement
3 2 (9.52%) ITIL
3 2 (9.52%) Project Management
3 2 (9.52%) Software Testing
3 2 (9.52%) Stakeholder Engagement
3 2 (9.52%) Validation
4 1 (4.76%) Disaster Recovery
4 1 (4.76%) ERP
4 1 (4.76%) Root Cause Analysis
4 1 (4.76%) Service Delivery
Programming Languages
1 8 (38.10%) SQL
2 3 (14.29%) Java
3 2 (9.52%) C
3 2 (9.52%) C#
3 2 (9.52%) C++
3 2 (9.52%) JavaScript
3 2 (9.52%) PowerShell
Qualifications
1 4 (19.05%) Degree
2 2 (9.52%) Microsoft Certification
3 1 (4.76%) CCNA
3 1 (4.76%) Cisco Certification
3 1 (4.76%) MCDST
3 1 (4.76%) MCITP
3 1 (4.76%) MCP
3 1 (4.76%) MCSE
3 1 (4.76%) VCP4
3 1 (4.76%) VCP5
3 1 (4.76%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (28.57%) SLA
2 2 (9.52%) QA
System Software
1 3 (14.29%) Hyper-V
1 3 (14.29%) VMware Infrastructure
2 1 (4.76%) Active Directory
2 1 (4.76%) vSphere
2 1 (4.76%) XenServer
Systems Management
1 1 (4.76%) ITRS Geneos
1 1 (4.76%) Nagios
1 1 (4.76%) Netcool
1 1 (4.76%) Norton AntiVirus
1 1 (4.76%) SCCM
1 1 (4.76%) SCOM
Vendors
1 6 (28.57%) Red Hat
2 3 (14.29%) Citrix
2 3 (14.29%) Microsoft
2 3 (14.29%) VMware
3 2 (9.52%) Oracle
4 1 (4.76%) arcserve
4 1 (4.76%) Barracuda Networks
4 1 (4.76%) Cisco
4 1 (4.76%) McAfee
4 1 (4.76%) Meraki
4 1 (4.76%) SAP
4 1 (4.76%) Symantec
4 1 (4.76%) Veritas