Period
to 19 April 2018

The median annual salary for a Support Specialist was £45,000 in advertised job vacancies in England during the 6 months to 19 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
UK > England
6 months to
19 Apr 2018
Same period 2017 Same period 2016
Rank 760 714 797
Rank change year-on-year -46 +83 -106
Permanent jobs requiring a Support Specialist 397 460 497
As % of all permanent IT jobs advertised in England 0.24% 0.28% 0.26%
As % of the Job Titles category 0.25% 0.29% 0.27%
Number of salaries quoted 334 400 427
England median annual salary £45,000 £40,000 £42,500
Median salary % change year-on-year +12.50% -5.88% +13.33%
10th Percentile £27,500 £26,250 £26,150
90th Percentile £75,000 £60,000 £61,250
UK median annual salary £45,000 £40,000 £40,000
% change year-on-year +12.50% - +6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 160,104 156,488 186,379
% of permanent IT jobs with a recognized job title 96.46% 96.58% 96.69%
Number of salaries quoted 131,950 130,971 157,989
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Specialist
Job Vacancy Trend in England

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Specialist in England

Support Specialist
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Specialist in England.

Salary trend for Support Specialist in England

Support Specialist
Salary Histogram in England

The salary distribution of IT jobs citing Support Specialist in England over the 6 months to 19 April 2018.

Salary histogram for Support Specialist in England

Support Specialist
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the England region over the 6 months to 19 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +14 183 £50,000 +11.11% 18
South East -34 91 £40,000 0.00% 28
North of England +7 61 £35,750 -2.05% 38
North West -10 36 £47,500 +3.54% 20
South West -6 23 £25,000 -28.57% 11
East of England -57 22 £45,000 +25.00% 19
Yorkshire +8 21 £30,000 -7.69% 13
Midlands -10 17 £36,250 +3.57% 22
West Midlands -17 14 £38,500 +10.00% 13
North East -21 4 £24,000 +11.63% 5
East Midlands -3 3 £35,000 +16.67% 9
Support Specialist
UK

Support Specialist Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 April 2018, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Specialist in the job title.

1 151 (38.04%) SQL
2 143 (36.02%) Windows
3 133 (33.50%) Finance
4 106 (26.70%) Microsoft
5 92 (23.17%) Linux
6 91 (22.92%) ITIL
6 91 (22.92%) Oracle
7 85 (21.41%) Unix
8 71 (17.88%) Problem-Solving
9 70 (17.63%) Analytical Skills
10 53 (13.35%) SQL Server
11 51 (12.85%) VMware
12 49 (12.34%) Active Directory
12 49 (12.34%) FIX Protocol
13 48 (12.09%) Banking
14 42 (10.58%) Agile Software Development
14 42 (10.58%) Front Office
14 42 (10.58%) VMware Infrastructure
15 41 (10.33%) Windows Server
16 39 (9.82%) Equities
16 39 (9.82%) Degree
17 38 (9.57%) Oracle Database
18 36 (9.07%) Advertising
18 36 (9.07%) CRM
19 34 (8.56%) Legal
20 32 (8.06%) Investment Banking
21 31 (7.81%) Microsoft Office
21 31 (7.81%) SAP
22 30 (7.56%) Microsoft Excel
22 30 (7.56%) Cisco

Support Specialist Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (4.53%) MS Exchange
2 17 (4.28%) SharePoint
3 13 (3.27%) Exchange Server 2010
3 13 (3.27%) IIS
3 13 (3.27%) WebSphere
4 9 (2.27%) Exchange Server 2013
5 4 (1.01%) BizTalk Server
5 4 (1.01%) Skype for Business
6 3 (0.76%) Adobe Experience Manager
6 3 (0.76%) CICS
6 3 (0.76%) IBM Notes
6 3 (0.76%) JBoss
6 3 (0.76%) Tomcat
7 2 (0.50%) Blackberry Enterprise Server
7 2 (0.50%) CMS
7 2 (0.50%) SharePoint 2010
7 2 (0.50%) SharePoint 2013
7 2 (0.50%) WebLogic
7 2 (0.50%) WordPress
8 1 (0.25%) Moodle
Applications
1 31 (7.81%) Microsoft Office
2 30 (7.56%) Microsoft Excel
3 12 (3.02%) Microsoft PowerPoint
4 3 (0.76%) Spreadsheet
5 1 (0.25%) ProjectWise
Business Applications
1 14 (3.53%) Oracle ERP
2 6 (1.51%) BASE24
2 6 (1.51%) Infor CloudSuite Industrial (formerly SyteLine)
3 5 (1.26%) Infor CloudSuite
3 5 (1.26%) Postilion
4 3 (0.76%) CaseMap
4 3 (0.76%) Concordance
4 3 (0.76%) Dynamics CRM
4 3 (0.76%) LexisNexis TimeMap
4 3 (0.76%) SAP Business One
4 3 (0.76%) Veritas eDiscovery
5 2 (0.50%) Elite 3E
5 2 (0.50%) Eloqua
5 2 (0.50%) ION MarketView
5 2 (0.50%) Murex MxG2000
5 2 (0.50%) Sage X3
6 1 (0.25%) Bloomberg TOMS
6 1 (0.25%) SAP PP-PI
6 1 (0.25%) Shopify
6 1 (0.25%) thinkFolio
Cloud Services
1 21 (5.29%) Office 365
2 14 (3.53%) Amazon AWS
2 14 (3.53%) SaaS
3 7 (1.76%) Microsoft Azure
4 5 (1.26%) Cloud Computing
4 5 (1.26%) OneDrive
5 2 (0.50%) G Suite
5 2 (0.50%) IaaS
5 2 (0.50%) PaaS
6 1 (0.25%) Azure Active Directory
6 1 (0.25%) Dynamics 365
6 1 (0.25%) Mimecast
Communications & Networking
1 30 (7.56%) Firewall
2 26 (6.55%) TCP/IP
3 21 (5.29%) DNS
3 21 (5.29%) VPN
4 20 (5.04%) VoIP
5 16 (4.03%) Internet
6 14 (3.53%) VLAN
6 14 (3.53%) WebEx
7 13 (3.27%) ISDN
7 13 (3.27%) MPLS
8 10 (2.52%) LAN
8 10 (2.52%) SMTP
9 8 (2.02%) Remote Desktop
9 8 (2.02%) SAN
10 7 (1.76%) DHCP
10 7 (1.76%) HTTP
10 7 (1.76%) SSL
11 6 (1.51%) WAN
12 5 (1.26%) IP Telephony
13 4 (1.01%) tcpdump
Database & Business Intelligence
1 53 (13.35%) SQL Server
2 38 (9.57%) Oracle Database
3 27 (6.80%) Relational Database
4 14 (3.53%) SQLPlus
5 11 (2.77%) Oracle Database 11g
6 10 (2.52%) Blockchain
6 10 (2.52%) Oracle BI EE
7 8 (2.02%) Oracle Database 12c
7 8 (2.02%) SQL Server 2008
7 8 (2.02%) SQL Server Reporting Services
8 7 (1.76%) RDBMS
9 6 (1.51%) Oracle Database 10g
10 5 (1.26%) DB2
10 5 (1.26%) MS Access
10 5 (1.26%) SQL Server Integration Services
11 3 (0.76%) SQL Server 2005
11 3 (0.76%) SQL Server 2012
11 3 (0.76%) SQL Server 2014
12 2 (0.50%) Power BI
13 1 (0.25%) Azure SQL Database
Development Applications
1 3 (0.76%) Eclipse
1 3 (0.76%) MSI
2 2 (0.50%) Android Studio
2 2 (0.50%) Git (software)
2 2 (0.50%) InstallShield
2 2 (0.50%) Visual Studio
2 2 (0.50%) Visual Studio Team System
3 1 (0.25%) Octopus Deploy
3 1 (0.25%) Team Foundation Server
General
1 133 (33.50%) Finance
2 48 (12.09%) Banking
3 42 (10.58%) Front Office
4 36 (9.07%) Advertising
5 34 (8.56%) Legal
6 32 (8.06%) Investment Banking
7 25 (6.30%) Telecoms
8 16 (4.03%) Marketing
9 12 (3.02%) Retail
10 11 (2.77%) French Language
11 10 (2.52%) Back Office
11 10 (2.52%) Manufacturing
12 9 (2.27%) Games
12 9 (2.27%) Law
13 5 (1.26%) Publishing
14 4 (1.01%) Electronics
14 4 (1.01%) Financial Institution
14 4 (1.01%) Multimedia
15 2 (0.50%) German Language
15 2 (0.50%) Italian Language
Libraries, Frameworks & Software Standards
1 49 (12.34%) FIX Protocol
2 14 (3.53%) Middleware
3 11 (2.77%) XML
4 10 (2.52%) .NET
5 9 (2.27%) HTML
6 8 (2.02%) Web Services
7 4 (1.01%) CSS
7 4 (1.01%) Hibernate
7 4 (1.01%) Java EE
7 4 (1.01%) REST
7 4 (1.01%) Spring
7 4 (1.01%) XSLT
8 3 (0.76%) JSF
8 3 (0.76%) JSP
8 3 (0.76%) Struts
8 3 (0.76%) XSL
9 2 (0.50%) JSON
9 2 (0.50%) Murex MxML
9 2 (0.50%) SOAP
10 1 (0.25%) LDAP
Miscellaneous
1 70 (17.63%) Analytical Skills
2 39 (9.82%) Equities
3 28 (7.05%) Fixed Income
4 22 (5.54%) Algorithms
4 22 (5.54%) Linux Command Line
5 21 (5.29%) Hedge funds
6 18 (4.53%) Computer Science
7 14 (3.53%) User Experience
8 12 (3.02%) Clustering
8 12 (3.02%) Management Information System
9 11 (2.77%) Self-Motivation
10 9 (2.27%) e-Learning
10 9 (2.27%) Fintech
10 9 (2.27%) Foreign Exchange (FX)
10 9 (2.27%) Video Conferencing
11 8 (2.02%) Data Centre
11 8 (2.02%) Derivative
12 6 (1.51%) Enterprise Software
13 5 (1.26%) EPoS
13 5 (1.26%) SWIFT
Operating Systems
1 143 (36.02%) Windows
2 92 (23.17%) Linux
3 85 (21.41%) Unix
4 41 (10.33%) Windows Server
5 24 (6.05%) Windows Server 2008
6 23 (5.79%) Windows 7
7 18 (4.53%) Windows Server 2012
8 17 (4.28%) Windows 10
9 13 (3.27%) Red Hat Enterprise Linux
10 11 (2.77%) Windows 8
11 8 (2.02%) Mac OS X
12 7 (1.76%) Windows Server 2003
13 6 (1.51%) Android
14 5 (1.26%) Apple iOS
14 5 (1.26%) Solaris
15 4 (1.01%) CentOS
16 3 (0.76%) AIX
17 2 (0.50%) Data ONTAP
18 1 (0.25%) Mac OS
18 1 (0.25%) Windows XP
Processes & Methodologies
1 91 (22.92%) ITIL
2 71 (17.88%) Problem-Solving
3 42 (10.58%) Agile Software Development
4 36 (9.07%) CRM
5 26 (6.55%) Business Intelligence
5 26 (6.55%) ERP
6 25 (6.30%) Task Automation
7 23 (5.79%) Automated Trading
7 23 (5.79%) Investment Management
7 23 (5.79%) Service Delivery
7 23 (5.79%) Service Management
8 22 (5.54%) Algorithmic Trading
9 21 (5.29%) Change Management
10 19 (4.79%) Configuration Management
10 19 (4.79%) Continuous Improvement
11 17 (4.28%) Business Continuity
12 16 (4.03%) Customer Requirements
12 16 (4.03%) Incident Management
12 16 (4.03%) User Acceptance Testing
13 14 (3.53%) Test Scripting
Programming Languages
1 151 (38.04%) SQL
2 28 (7.05%) Shell Script
3 27 (6.80%) Bash Shell
3 27 (6.80%) Java
3 27 (6.80%) PowerShell
4 18 (4.53%) JavaScript
5 14 (3.53%) Perl
6 13 (3.27%) C#
6 13 (3.27%) VBScript
7 11 (2.77%) Python
7 11 (2.77%) VB
8 6 (1.51%) COBOL
9 5 (1.26%) C
9 5 (1.26%) C++
9 5 (1.26%) PHP
9 5 (1.26%) PL/SQL
9 5 (1.26%) T-SQL
10 2 (0.50%) Ruby
10 2 (0.50%) VBA
11 1 (0.25%) Tcl
Qualifications
1 39 (9.82%) Degree
2 13 (3.27%) Microsoft Certification
3 11 (2.77%) Cisco Certification
4 9 (2.27%) CCNA
4 9 (2.27%) Security Cleared
5 7 (1.76%) SC Cleared
6 5 (1.26%) MCSE
7 4 (1.01%) CCIE
7 4 (1.01%) MCP
7 4 (1.01%) MCSA
8 3 (0.76%) A+ Certification
8 3 (0.76%) CCSE
8 3 (0.76%) MCITP
8 3 (0.76%) VCP4
8 3 (0.76%) VCP5
8 3 (0.76%) VMware Certified Professional (VCP)
9 2 (0.50%) CCNP
9 2 (0.50%) Computer Science Degree
9 2 (0.50%) JNCIP
9 2 (0.50%) MCDST
Quality Assurance & Compliance
1 29 (7.30%) SLA
2 27 (6.80%) QA
3 3 (0.76%) GDPR
4 2 (0.50%) HL7
5 1 (0.25%) Data Quality
5 1 (0.25%) ISO 20022
5 1 (0.25%) ISO 8583
5 1 (0.25%) ISO 9001
5 1 (0.25%) ISO/IEC 27001
5 1 (0.25%) PMO
System Software
1 49 (12.34%) Active Directory
2 42 (10.58%) VMware Infrastructure
3 13 (3.27%) Terminal Services
4 11 (2.77%) Hyper-V
5 8 (2.02%) Virtual Servers
6 6 (1.51%) Microsoft Virtual Server
7 4 (1.01%) XenServer
8 3 (0.76%) Oracle RAC
9 2 (0.50%) Virtual Machines
9 2 (0.50%) VMware ESXi
10 1 (0.25%) Docker
10 1 (0.25%) Time Sharing Option
10 1 (0.25%) Virtual Desktop
10 1 (0.25%) VMware Workstation
10 1 (0.25%) vSphere
Systems Management
1 15 (3.78%) SCCM
2 6 (1.51%) Nagios
3 4 (1.01%) Systems Management Server (SMS)
4 2 (0.50%) Ansible
4 2 (0.50%) Backup Exec
4 2 (0.50%) Cisco UCCX
4 2 (0.50%) Control-M
4 2 (0.50%) FortiGate
4 2 (0.50%) Microsoft Clustering
4 2 (0.50%) Microsoft Data Protection Manager
4 2 (0.50%) Perfmon
4 2 (0.50%) SCDPM
4 2 (0.50%) TeamSite
4 2 (0.50%) WMI
5 1 (0.25%) AirWatch
5 1 (0.25%) Kubernetes
5 1 (0.25%) MIMEsweeper
5 1 (0.25%) Norton AntiVirus
5 1 (0.25%) Opscode Chef
5 1 (0.25%) Tivoli
Vendors
1 106 (26.70%) Microsoft
2 91 (22.92%) Oracle
3 51 (12.85%) VMware
4 31 (7.81%) SAP
5 30 (7.56%) Cisco
6 28 (7.05%) Bloomberg
7 23 (5.79%) Fidessa
8 14 (3.53%) Citrix
8 14 (3.53%) Google
8 14 (3.53%) JD Edwards
8 14 (3.53%) PeopleSoft
9 12 (3.02%) Red Hat
9 12 (3.02%) ServiceNow
10 10 (2.52%) HP
10 10 (2.52%) Siebel
10 10 (2.52%) Sophos
10 10 (2.52%) TIBCO
11 9 (2.27%) CheckPoint
12 7 (1.76%) Apple
12 7 (1.76%) Sage