Period
to 19 November 2017

The median annual salary for a Support Specialist was £40,081 in advertised job vacancies in England during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
UK > England
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 740 727 788
Rank change year-on-year -13 +61 -116
Permanent jobs requiring a Support Specialist 430 490 524
As % of all permanent IT jobs advertised in England 0.26% 0.28% 0.25%
As % of the Job Titles category 0.27% 0.29% 0.26%
Number of salaries quoted 331 374 452
England median annual salary £40,081 £40,000 £38,500
Median salary % change year-on-year +0.20% +3.90% +5.48%
10th Percentile £25,000 £25,750 £21,673
90th Percentile £61,250 £63,750 £60,000
UK median annual salary £40,081 £40,000 £37,500
% change year-on-year +0.20% +6.67% +2.74%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 159903 171823 198391
% of permanent IT jobs with a recognized job title 95.70% 96.50% 96.50%
Number of salaries quoted 129207 145031 166378
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Support Specialist
Job Vacancy Trend in England

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Specialist in England

Support Specialist
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Specialist in England.

Salary trend for Support Specialist in England

Support Specialist
Salary Histogram in England

The salary distribution of IT jobs citing Support Specialist in England over the 6 months to 19 November 2017.

Salary histogram for Support Specialist in England

Support Specialist
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the England region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +25 178 £50,000 -0.99% 5
South East +4 86 £42,500 +30.77% 2
North of England +11 71 £33,750 +3.05% 3
East of England -1 60 £33,750 -28.95%
Yorkshire +38 39 £33,750 -3.57% 2
North West +6 26 £40,000 +35.59%
Midlands +32 23 £39,000 +40.54% 2
West Midlands +17 20 £39,000 +41.82% 2
South West +18 14 £36,612 +8.48% 1
North East -5 6 £24,000 -40.00% 1
East Midlands +30 3 £37,500 +7.14%
Support Specialist
UK

Support Specialist Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 November 2017, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Support Specialist in the job title.

1 176 (40.93%) SQL
2 163 (37.91%) Windows
3 144 (33.49%) Finance
4 131 (30.47%) Microsoft
5 88 (20.47%) ITIL
6 75 (17.44%) Unix
7 72 (16.74%) Linux
8 71 (16.51%) SQL Server
9 58 (13.49%) Oracle
10 56 (13.02%) CRM
11 55 (12.79%) Windows Server
12 50 (11.63%) Java
12 50 (11.63%) VMware
13 47 (10.93%) .NET
13 47 (10.93%) Active Directory
14 41 (9.53%) JavaScript
15 40 (9.30%) Analytical Skills
16 39 (9.07%) SharePoint
16 39 (9.07%) Microsoft Certification
16 39 (9.07%) Banking
17 37 (8.60%) Retail
17 37 (8.60%) Problem Management
17 37 (8.60%) Windows 7
18 35 (8.14%) Firewall
19 34 (7.91%) SLA
19 34 (7.91%) SCCM
20 32 (7.44%) Citrix
20 32 (7.44%) ERP
20 32 (7.44%) Microsoft Office
21 30 (6.98%) Cisco

Support Specialist Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (9.07%) SharePoint
2 26 (6.05%) MS Exchange
3 23 (5.35%) Skype for Business
4 20 (4.65%) Exchange Server 2010
5 9 (2.09%) Documentum
5 9 (2.09%) IIS
6 5 (1.16%) JBoss
7 4 (0.93%) Adobe Experience Manager
7 4 (0.93%) Tomcat
7 4 (0.93%) WebSphere
8 3 (0.70%) CICS
8 3 (0.70%) Confluence
8 3 (0.70%) SharePoint 2013
8 3 (0.70%) WebLogic
9 2 (0.47%) Apache
9 2 (0.47%) BizTalk Server
9 2 (0.47%) IBM Notes
10 1 (0.23%) CMS
10 1 (0.23%) Oracle Service Bus
10 1 (0.23%) Site Server
Applications
1 32 (7.44%) Microsoft Office
2 26 (6.05%) Microsoft Excel
3 1 (0.23%) MS Visio
Business Applications
1 23 (5.35%) Dynamics CRM
2 8 (1.86%) Sage X3
3 6 (1.40%) ION MarketView
4 5 (1.16%) Oracle ERP
4 5 (1.16%) Postilion
4 5 (1.16%) SAP Business One
5 3 (0.70%) Dynamics AX
6 2 (0.47%) Bloomberg TOMS
6 2 (0.47%) Movex
6 2 (0.47%) NetSuite
6 2 (0.47%) Oracle CRM
6 2 (0.47%) Unit4 Business World
7 1 (0.23%) Dynamics NAV
7 1 (0.23%) Infor CloudSuite
7 1 (0.23%) Infor CloudSuite Industrial (formerly SyteLine)
7 1 (0.23%) Infor M3
7 1 (0.23%) iTrent
7 1 (0.23%) SAP MM
7 1 (0.23%) SAP PM
Cloud Services
1 25 (5.81%) Office 365
2 19 (4.42%) IaaS
3 16 (3.72%) SaaS
4 9 (2.09%) Microsoft Azure
5 8 (1.86%) OneDrive
6 3 (0.70%) G Suite
7 2 (0.47%) Amazon AWS
7 2 (0.47%) Cloud Computing
7 2 (0.47%) Slack
8 1 (0.23%) Sumo Logic
8 1 (0.23%) Trello
Communications & Networking
1 35 (8.14%) Firewall
2 29 (6.74%) TCP/IP
3 23 (5.35%) Skype
4 22 (5.12%) DNS
5 13 (3.02%) VoIP
6 11 (2.56%) SSL
7 10 (2.33%) HTTP
8 8 (1.86%) Internet
9 7 (1.63%) DHCP
9 7 (1.63%) Remote Desktop
9 7 (1.63%) Wi-Fi
9 7 (1.63%) Wireless
10 6 (1.40%) Cisco Nexus
11 5 (1.16%) LAN
11 5 (1.16%) Network Security
11 5 (1.16%) SAN
12 4 (0.93%) ATM
12 4 (0.93%) DMZ
12 4 (0.93%) IPsec
12 4 (0.93%) VPN
Database & Business Intelligence
1 71 (16.51%) SQL Server
2 21 (4.88%) Relational Database
3 19 (4.42%) Oracle Database
4 15 (3.49%) Oracle BI EE
5 14 (3.26%) SQL Server Reporting Services
6 10 (2.33%) Oracle Database 10g
7 9 (2.09%) Crystal Reports
8 6 (1.40%) Azure SQL Database
8 6 (1.40%) SQL Server 2012
8 6 (1.40%) SQL Server Integration Services
9 5 (1.16%) Hadoop
9 5 (1.16%) Oracle Reports
9 5 (1.16%) SQL Server 2008
10 4 (0.93%) RDBMS
11 3 (0.70%) DB2
11 3 (0.70%) IMS/DB
11 3 (0.70%) JasperReports
11 3 (0.70%) SQL Server 2014
12 2 (0.47%) Electronic Patient Records
12 2 (0.47%) Oracle BI Publisher
Development Applications
1 6 (1.40%) Visual Studio Team System
2 3 (0.70%) Git (software)
2 3 (0.70%) JIRA
3 2 (0.47%) Android Studio
3 2 (0.47%) Jenkins
3 2 (0.47%) Maven
3 2 (0.47%) Subversion
3 2 (0.47%) Team Foundation Server
3 2 (0.47%) Visual Studio
General
1 144 (33.49%) Finance
2 39 (9.07%) Banking
3 37 (8.60%) Retail
4 29 (6.74%) Investment Banking
5 19 (4.42%) Front Office
5 19 (4.42%) Retail Banking
6 13 (3.02%) French Language
7 10 (2.33%) Marketing
7 10 (2.33%) Telecoms
8 9 (2.09%) German Language
9 8 (1.86%) Advertising
9 8 (1.86%) Games
10 6 (1.40%) Legal
11 5 (1.16%) Manufacturing
12 4 (0.93%) Back Office
12 4 (0.93%) Financial Institution
13 3 (0.70%) Corporate Banking
13 3 (0.70%) Electronics
13 3 (0.70%) Spanish Language
14 2 (0.47%) Billing
Libraries, Frameworks & Software Standards
1 47 (10.93%) .NET
2 28 (6.51%) HTML
3 23 (5.35%) CSS
3 23 (5.35%) FIX Protocol
4 20 (4.65%) XML
5 15 (3.49%) Middleware
6 14 (3.26%) ASP.NET
7 11 (2.56%) REST
8 10 (2.33%) Java EE
8 10 (2.33%) Spring
8 10 (2.33%) Web Services
9 9 (2.09%) jQuery
10 8 (1.86%) Hibernate
10 8 (1.86%) Struts
10 8 (1.86%) XSL
10 8 (1.86%) XSLT
11 7 (1.63%) JSF
11 7 (1.63%) SOAP
12 5 (1.16%) J2EE
12 5 (1.16%) JSP
Miscellaneous
1 40 (9.30%) Analytical Skills
2 26 (6.05%) User Experience
3 19 (4.42%) Blackberry
4 17 (3.95%) Clustering
5 15 (3.49%) Equities
6 11 (2.56%) Data Centre
6 11 (2.56%) Fixed Income
6 11 (2.56%) Video Conferencing
7 10 (2.33%) Enterprise Software
7 10 (2.33%) EPoS
7 10 (2.33%) Foreign Exchange (FX)
8 9 (2.09%) Fintech
9 8 (1.86%) Driving Licence
10 6 (1.40%) Derivative
10 6 (1.40%) Enterprise Storage
10 6 (1.40%) Management Information System
10 6 (1.40%) NHS
10 6 (1.40%) SWIFT
11 5 (1.16%) Computer Science
11 5 (1.16%) Smartphone
Operating Systems
1 163 (37.91%) Windows
2 75 (17.44%) Unix
3 72 (16.74%) Linux
4 55 (12.79%) Windows Server
5 37 (8.60%) Windows 7
6 26 (6.05%) Android
7 25 (5.81%) Windows 10
8 24 (5.58%) Mac OS X
8 24 (5.58%) Windows Server 2008
9 22 (5.12%) Windows Server 2012
10 21 (4.88%) Apple iOS
11 15 (3.49%) Solaris
12 11 (2.56%) Windows 8
13 7 (1.63%) AIX
13 7 (1.63%) Red Hat Enterprise Linux
14 3 (0.70%) Mac OS
14 3 (0.70%) Windows Server 2003
15 1 (0.23%) CentOS
Processes & Methodologies
1 88 (20.47%) ITIL
2 56 (13.02%) CRM
3 37 (8.60%) Problem Management
4 32 (7.44%) ERP
5 28 (6.51%) Service Management
6 26 (6.05%) Service Delivery
7 23 (5.35%) Change Control
7 23 (5.35%) Wealth Management
8 21 (4.88%) Asset Management
9 19 (4.42%) Knowledge Management
9 19 (4.42%) Release Management
10 17 (3.95%) Agile Software Development
10 17 (3.95%) Business Intelligence
10 17 (3.95%) Document Management
10 17 (3.95%) Root Cause Analysis
11 16 (3.72%) Incident Management
12 14 (3.26%) Change Management
12 14 (3.26%) Performance Monitoring
13 13 (3.02%) Load Balancing
13 13 (3.02%) Task Automation
Programming Languages
1 176 (40.93%) SQL
2 50 (11.63%) Java
3 41 (9.53%) JavaScript
4 29 (6.74%) C#
5 19 (4.42%) PL/SQL
6 17 (3.95%) VBScript
7 15 (3.49%) Python
8 13 (3.02%) Shell Script
9 12 (2.79%) Perl
9 12 (2.79%) PHP
9 12 (2.79%) VB
10 11 (2.56%) T-SQL
11 10 (2.33%) C++
12 8 (1.86%) PowerShell
13 7 (1.63%) Bash Shell
14 6 (1.40%) C
15 4 (0.93%) Ruby
16 3 (0.70%) COBOL
17 2 (0.47%) X++
18 1 (0.23%) XPath
Qualifications
1 39 (9.07%) Microsoft Certification
2 29 (6.74%) Degree
3 26 (6.05%) MCSE
4 19 (4.42%) CCA
4 19 (4.42%) Citrix Certification
5 12 (2.79%) A+ Certification
5 12 (2.79%) Cisco Certification
6 10 (2.33%) CCNA
7 9 (2.09%) MCSA
8 8 (1.86%) DBS Check
9 7 (1.63%) CCNP
9 7 (1.63%) MCP
9 7 (1.63%) SC Cleared
9 7 (1.63%) Security Cleared
10 5 (1.16%) CCSE
10 5 (1.16%) GCIA
10 5 (1.16%) GCIH
10 5 (1.16%) GIAC
11 4 (0.93%) PRINCE2 Certification
12 3 (0.70%) ITIL Certification
Quality Assurance & Compliance
1 34 (7.91%) SLA
2 12 (2.79%) QA
3 10 (2.33%) HL7
4 5 (1.16%) BS25999
4 5 (1.16%) ISO/IEC 20000
4 5 (1.16%) ISO/IEC 27001
5 4 (0.93%) Data Quality
6 2 (0.47%) DICOM
6 2 (0.47%) GDPR
7 1 (0.23%) GxP
System Software
1 47 (10.93%) Active Directory
2 20 (4.65%) VMware Infrastructure
3 19 (4.42%) XenApp
3 19 (4.42%) XenDesktop
4 9 (2.09%) VMware ESXi
5 8 (1.86%) Hyper-V
6 5 (1.16%) Oracle RAC
6 5 (1.16%) Virtual Machines
7 3 (0.70%) XenServer
8 2 (0.47%) Firmware
8 2 (0.47%) VMware Workstation
8 2 (0.47%) vSphere
9 1 (0.23%) iptables
9 1 (0.23%) UAG
Systems Management
1 34 (7.91%) SCCM
2 21 (4.88%) AirWatch
3 8 (1.86%) SCDPM
4 6 (1.40%) Nagios
5 5 (1.16%) Microsoft Data Protection Manager
5 5 (1.16%) QRadar
5 5 (1.16%) TeamSite
6 4 (0.93%) Graphite
6 4 (0.93%) Opsview
7 3 (0.70%) Ansible
7 3 (0.70%) Backup Exec
7 3 (0.70%) FortiGate
7 3 (0.70%) Opscode Chef
7 3 (0.70%) Puppet
7 3 (0.70%) SCOM
8 2 (0.47%) Systems Management Server (SMS)
8 2 (0.47%) WSUS
9 1 (0.23%) Netcool
9 1 (0.23%) Norton AntiVirus
9 1 (0.23%) Tivoli
Vendors
1 131 (30.47%) Microsoft
2 58 (13.49%) Oracle
3 50 (11.63%) VMware
4 32 (7.44%) Citrix
5 30 (6.98%) Cisco
6 29 (6.74%) SAP
7 22 (5.12%) ServiceNow
8 20 (4.65%) Apple
9 19 (4.42%) AppSense
9 19 (4.42%) McAfee
10 16 (3.72%) Red Hat
11 15 (3.49%) Siebel
12 13 (3.02%) Bloomberg
12 13 (3.02%) HP
13 12 (2.79%) CheckPoint
14 10 (2.33%) Sybase
15 9 (2.09%) CODA
15 9 (2.09%) Cognos
15 9 (2.09%) Sage
15 9 (2.09%) SunGard