Period
to 24 January 2018

The median annual salary for a Support Specialist was £45,500 in advertised job vacancies in England during the 6 months to 24 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
UK > England
6 months to
24 Jan 2018
Same period 2017 Same period 2016
Rank 732 748 775
Rank change year-on-year +16 +27 -105
Permanent jobs requiring a Support Specialist 436 434 523
As % of all permanent IT jobs advertised in England 0.27% 0.26% 0.27%
As % of the Job Titles category 0.28% 0.27% 0.28%
Number of salaries quoted 335 339 457
England median annual salary £45,500 £40,000 £38,500
Median salary % change year-on-year +13.75% +3.90% +2.67%
10th Percentile £27,500 £26,250 £24,000
90th Percentile £75,000 £61,250 £60,000
UK median annual salary £45,000 £40,000 £38,500
% change year-on-year +12.50% +3.90% +2.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 156,707 161,341 186,960
% of permanent IT jobs with a recognized job title 96.09% 96.47% 96.65%
Number of salaries quoted 128,711 135,303 157,840
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,250 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Support Specialist
Job Vacancy Trend in England

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Specialist in England

Support Specialist
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Specialist in England.

Salary trend for Support Specialist in England

Support Specialist
Salary Histogram in England

The salary distribution of IT jobs citing Support Specialist in England over the 6 months to 24 January 2018.

Salary histogram for Support Specialist in England

Support Specialist
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the England region over the 6 months to 24 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +49 204 £51,250 +2.50% 13
South East +29 102 £44,000 +17.33% 8
North of England -12 54 £41,500 +25.76% 13
North West +21 38 £45,500 +32.85% 5
East of England -53 38 £33,000 -28.65% 4
South West +14 21 £33,225 +20.82%
Midlands +14 17 £39,000 +24.80% 7
West Midlands -4 14 £39,000 +28.93% 4
Yorkshire +22 12 £37,000 +8.82% 7
North East -31 4 £24,000 -4.00% 1
East Midlands +6 3 £35,000 +7.69% 3
Support Specialist
UK

Support Specialist Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 January 2018, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Specialist in the job title.

1 163 (37.39%) SQL
2 159 (36.47%) Windows
3 155 (35.55%) Finance
4 107 (24.54%) ITIL
5 103 (23.62%) Microsoft
6 102 (23.39%) Unix
7 97 (22.25%) Linux
8 90 (20.64%) Oracle
9 74 (16.97%) Analytical Skills
10 56 (12.84%) Banking
11 54 (12.39%) VMware
12 49 (11.24%) Active Directory
13 48 (11.01%) Agile Software Development
14 47 (10.78%) FIX Protocol
15 46 (10.55%) Investment Banking
15 46 (10.55%) SQL Server
16 45 (10.32%) CRM
17 42 (9.63%) Front Office
17 42 (9.63%) Service Management
17 42 (9.63%) Degree
18 41 (9.40%) Java
19 39 (8.94%) ERP
20 38 (8.72%) SAP
20 38 (8.72%) Equities
20 38 (8.72%) Windows 7
20 38 (8.72%) Oracle Database
21 36 (8.26%) Firewall
21 36 (8.26%) Cisco
22 33 (7.57%) .NET
22 33 (7.57%) Bloomberg

Support Specialist Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (4.82%) SharePoint
2 20 (4.59%) Skype for Business
3 18 (4.13%) MS Exchange
4 17 (3.90%) Exchange Server 2010
5 12 (2.75%) WebSphere
6 4 (0.92%) Adobe Experience Manager
6 4 (0.92%) CICS
6 4 (0.92%) Documentum
6 4 (0.92%) IIS
6 4 (0.92%) JBoss
6 4 (0.92%) Tomcat
7 2 (0.46%) Apache
7 2 (0.46%) Blackberry Enterprise Server
7 2 (0.46%) Confluence
7 2 (0.46%) IBM Notes
7 2 (0.46%) SharePoint 2013
8 1 (0.23%) BizTalk Server
8 1 (0.23%) CMS
8 1 (0.23%) Exchange Server 2013
8 1 (0.23%) WebSphere Application Server
Applications
1 31 (7.11%) Microsoft Excel
2 30 (6.88%) Microsoft Office
3 4 (0.92%) Microsoft PowerPoint
4 1 (0.23%) MS Visio
4 1 (0.23%) ProjectWise
Business Applications
1 15 (3.44%) Oracle ERP
2 8 (1.83%) Postilion
2 8 (1.83%) Sage X3
3 6 (1.38%) ION MarketView
4 5 (1.15%) Dynamics CRM
4 5 (1.15%) Infor CloudSuite
4 5 (1.15%) Infor CloudSuite Industrial (formerly SyteLine)
5 3 (0.69%) SAP Business One
6 2 (0.46%) Bloomberg TOMS
6 2 (0.46%) Dynamics AX
6 2 (0.46%) Murex MxG2000
6 2 (0.46%) NetSuite
7 1 (0.23%) iTrent
7 1 (0.23%) SAP MM
7 1 (0.23%) SAP PM
Cloud Services
1 18 (4.13%) Office 365
2 16 (3.67%) SaaS
3 15 (3.44%) IaaS
4 5 (1.15%) Amazon AWS
4 5 (1.15%) OneDrive
5 4 (0.92%) G Suite
6 3 (0.69%) Cloud Computing
6 3 (0.69%) Microsoft Azure
7 1 (0.23%) Slack
7 1 (0.23%) Trello
Communications & Networking
1 36 (8.26%) Firewall
2 27 (6.19%) TCP/IP
3 23 (5.28%) VoIP
4 20 (4.59%) DNS
5 19 (4.36%) Skype
6 15 (3.44%) VPN
7 13 (2.98%) ISDN
7 13 (2.98%) MPLS
7 13 (2.98%) VLAN
8 8 (1.83%) SSL
9 7 (1.61%) HTTP
10 6 (1.38%) Wi-Fi
11 5 (1.15%) Cisco Nexus
11 5 (1.15%) IP Telephony
11 5 (1.15%) Remote Desktop
12 4 (0.92%) ATM
12 4 (0.92%) DHCP
12 4 (0.92%) Internet
12 4 (0.92%) SAN
12 4 (0.92%) Wireshark
Database & Business Intelligence
1 46 (10.55%) SQL Server
2 38 (8.72%) Oracle Database
3 20 (4.59%) Relational Database
4 16 (3.67%) Oracle BI EE
5 9 (2.06%) SQL Server Reporting Services
6 8 (1.83%) Oracle Database 11g
7 7 (1.61%) Blockchain
7 7 (1.61%) Oracle Database 10g
7 7 (1.61%) Oracle Database 12c
8 6 (1.38%) DB2
8 6 (1.38%) SQL Server Integration Services
9 5 (1.15%) Hadoop
10 4 (0.92%) RDBMS
11 3 (0.69%) IMS/DB
11 3 (0.69%) JasperReports
11 3 (0.69%) Oracle Reports
11 3 (0.69%) SQLPlus
12 2 (0.46%) Azure SQL Database
12 2 (0.46%) GIS
12 2 (0.46%) QlikView
Development Applications
1 3 (0.69%) Git (software)
2 2 (0.46%) Android Studio
2 2 (0.46%) Jenkins
2 2 (0.46%) JIRA
2 2 (0.46%) Maven
2 2 (0.46%) Subversion
2 2 (0.46%) Team Foundation Server
2 2 (0.46%) Visual Studio
2 2 (0.46%) Visual Studio Team System
3 1 (0.23%) MSI
General
1 155 (35.55%) Finance
2 56 (12.84%) Banking
3 46 (10.55%) Investment Banking
4 42 (9.63%) Front Office
5 26 (5.96%) Legal
6 25 (5.73%) Retail
7 21 (4.82%) Telecoms
8 18 (4.13%) Advertising
9 16 (3.67%) French Language
10 15 (3.44%) Retail Banking
11 14 (3.21%) Games
12 10 (2.29%) Marketing
13 9 (2.06%) Manufacturing
14 6 (1.38%) German Language
15 5 (1.15%) Spanish Language
16 4 (0.92%) Electronics
16 4 (0.92%) Publishing
17 3 (0.69%) Back Office
17 3 (0.69%) Financial Institution
18 2 (0.46%) Italian Language
Libraries, Frameworks & Software Standards
1 47 (10.78%) FIX Protocol
2 33 (7.57%) .NET
3 14 (3.21%) Middleware
4 13 (2.98%) HTML
5 10 (2.29%) CSS
5 10 (2.29%) XML
6 8 (1.83%) REST
6 8 (1.83%) Web Services
7 6 (1.38%) Java EE
7 6 (1.38%) SOAP
7 6 (1.38%) Spring
8 5 (1.15%) J2EE
8 5 (1.15%) XSLT
9 4 (0.92%) .NET Framework
9 4 (0.92%) Hibernate
10 3 (0.69%) ASP.NET
10 3 (0.69%) JSF
10 3 (0.69%) LDAP
10 3 (0.69%) Struts
10 3 (0.69%) XSL
Miscellaneous
1 74 (16.97%) Analytical Skills
2 38 (8.72%) Equities
3 32 (7.34%) Fixed Income
3 32 (7.34%) User Experience
4 22 (5.05%) Algorithms
4 22 (5.05%) Linux Command Line
5 18 (4.13%) Blackberry
6 16 (3.67%) Clustering
7 12 (2.75%) Data Centre
8 11 (2.52%) EPoS
9 10 (2.29%) Foreign Exchange (FX)
9 10 (2.29%) Video Conferencing
10 9 (2.06%) Computer Science
10 9 (2.06%) Enterprise Software
11 8 (1.83%) Hedge funds
12 7 (1.61%) Derivative
13 6 (1.38%) NHS
13 6 (1.38%) SWIFT
14 5 (1.15%) Management Information System
15 4 (0.92%) Contactless
Operating Systems
1 159 (36.47%) Windows
2 102 (23.39%) Unix
3 97 (22.25%) Linux
4 38 (8.72%) Windows 7
5 28 (6.42%) Windows Server
6 22 (5.05%) Android
6 22 (5.05%) Mac OS X
7 21 (4.82%) Windows 10
8 20 (4.59%) Windows Server 2008
9 17 (3.90%) Apple iOS
10 15 (3.44%) Windows Server 2012
11 13 (2.98%) Windows 8
12 8 (1.83%) Solaris
13 7 (1.61%) Red Hat Enterprise Linux
14 6 (1.38%) AIX
14 6 (1.38%) Windows Server 2003
15 3 (0.69%) CentOS
16 2 (0.46%) Mac OS
17 1 (0.23%) Windows XP
Processes & Methodologies
1 107 (24.54%) ITIL
2 48 (11.01%) Agile Software Development
3 45 (10.32%) CRM
4 42 (9.63%) Service Management
5 39 (8.94%) ERP
6 31 (7.11%) Business Intelligence
7 29 (6.65%) Service Delivery
8 23 (5.28%) Task Automation
9 22 (5.05%) Algorithmic Trading
9 22 (5.05%) Automated Trading
9 22 (5.05%) Continuous Improvement
9 22 (5.05%) Problem Management
10 20 (4.59%) Change Management
10 20 (4.59%) Customer Requirements
11 19 (4.36%) Wealth Management
12 18 (4.13%) Asset Management
12 18 (4.13%) Configuration Management
13 17 (3.90%) User Acceptance Testing
14 16 (3.67%) Business Continuity
15 15 (3.44%) Stakeholder Management
Programming Languages
1 163 (37.39%) SQL
2 41 (9.40%) Java
3 31 (7.11%) JavaScript
3 31 (7.11%) Shell Script
4 27 (6.19%) C#
5 25 (5.73%) Bash Shell
6 17 (3.90%) VBScript
7 15 (3.44%) Python
8 13 (2.98%) PL/SQL
8 13 (2.98%) PowerShell
8 13 (2.98%) VB
9 12 (2.75%) Perl
10 11 (2.52%) C++
11 5 (1.15%) C
11 5 (1.15%) PHP
12 4 (0.92%) COBOL
12 4 (0.92%) T-SQL
13 2 (0.46%) X++
14 1 (0.23%) JCL
14 1 (0.23%) MATLAB
Qualifications
1 42 (9.63%) Degree
2 31 (7.11%) Microsoft Certification
3 18 (4.13%) MCSE
4 15 (3.44%) CCA
4 15 (3.44%) Citrix Certification
5 10 (2.29%) A+ Certification
5 10 (2.29%) Cisco Certification
6 9 (2.06%) SC Cleared
6 9 (2.06%) Security Cleared
7 7 (1.61%) CCNA
8 6 (1.38%) CCNP
8 6 (1.38%) CCSE
8 6 (1.38%) DBS Check
8 6 (1.38%) MCSA
9 5 (1.15%) GCIA
9 5 (1.15%) GCIH
9 5 (1.15%) GIAC
9 5 (1.15%) MCP
10 4 (0.92%) JNCIP
11 3 (0.69%) MCITP
Quality Assurance & Compliance
1 28 (6.42%) SLA
2 26 (5.96%) QA
3 3 (0.69%) GDPR
3 3 (0.69%) HL7
4 2 (0.46%) Data Quality
5 1 (0.23%) BS25999
5 1 (0.23%) GxP
5 1 (0.23%) ISO 20022
5 1 (0.23%) ISO 8583
5 1 (0.23%) ISO/IEC 20000
5 1 (0.23%) ISO/IEC 27001
System Software
1 49 (11.24%) Active Directory
2 32 (7.34%) VMware Infrastructure
3 15 (3.44%) XenApp
3 15 (3.44%) XenDesktop
4 13 (2.98%) Terminal Services
5 6 (1.38%) Hyper-V
6 5 (1.15%) Virtual Machines
7 4 (0.92%) XenServer
8 3 (0.69%) Oracle RAC
9 2 (0.46%) VMware Workstation
10 1 (0.23%) Time Sharing Option
10 1 (0.23%) vSphere
Systems Management
1 26 (5.96%) SCCM
2 17 (3.90%) AirWatch
3 5 (1.15%) Nagios
3 5 (1.15%) QRadar
3 5 (1.15%) TeamSite
4 3 (0.69%) FortiGate
4 3 (0.69%) Microsoft Data Protection Manager
4 3 (0.69%) SCDPM
5 2 (0.46%) Backup Exec
5 2 (0.46%) Cisco UCCX
5 2 (0.46%) Systems Management Server (SMS)
5 2 (0.46%) Tivoli
5 2 (0.46%) WSUS
6 1 (0.23%) CA Endevor
6 1 (0.23%) MIMEsweeper
6 1 (0.23%) Norton AntiVirus
6 1 (0.23%) SCOM
Vendors
1 103 (23.62%) Microsoft
2 90 (20.64%) Oracle
3 54 (12.39%) VMware
4 38 (8.72%) SAP
5 36 (8.26%) Cisco
6 33 (7.57%) Bloomberg
7 27 (6.19%) ServiceNow
8 26 (5.96%) Citrix
9 22 (5.05%) Fidessa
10 17 (3.90%) JD Edwards
11 16 (3.67%) Apple
11 16 (3.67%) McAfee
11 16 (3.67%) Siebel
12 15 (3.44%) Ivanti
12 15 (3.44%) PeopleSoft
13 14 (3.21%) CheckPoint
13 14 (3.21%) Google
13 14 (3.21%) HP
13 14 (3.21%) Red Hat
14 10 (2.29%) TIBCO