Period
to 20 October 2018

The median annual salary for a Support Specialist was £37,500 in advertised job vacancies in England during the 6 months to 20 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
UK > England
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 811 767 739
Rank change year-on-year -44 -28 +40
Permanent jobs requiring a Support Specialist 327 406 522
As % of all permanent IT jobs advertised in England 0.21% 0.25% 0.29%
As % of the Job Titles category 0.22% 0.26% 0.30%
Number of salaries quoted 245 319 399
England median annual salary £37,500 £40,000 £40,000
Median salary % change year-on-year -6.25% - +6.67%
10th Percentile £25,000 £25,000 £25,750
90th Percentile £56,250 £60,000 £62,500
UK median annual salary £37,500 £40,000 £40,000
% change year-on-year -6.25% - +6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 146,242 156,862 173,979
% of permanent IT jobs with a recognized job title 95.99% 95.90% 96.57%
Number of salaries quoted 118,793 126,548 147,124
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £79,250 £77,500
UK median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

Support Specialist
Job Vacancy Trend in England

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Specialist in England

Support Specialist
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Specialist in England.

Salary trend for Support Specialist in England

Support Specialist
Salary Histogram in England

The salary distribution of IT jobs citing Support Specialist in England over the 6 months to 20 October 2018.

Salary histogram for Support Specialist in England

Support Specialist
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the England region over the 6 months to 20 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +3 135 £49,000 -2.00% 10
South East -4 67 £32,500 -20.25% 11
Midlands +54 46 £32,250 -14.00% 7
North of England +20 41 £39,000 +15.56% 7
West Midlands +47 33 £32,000 -17.95% 4
East of England -17 29 £37,500 +22.95% 4
North West +8 23 £39,000 +4.00% 1
Yorkshire -3 15 £38,000 +16.92% 5
East Midlands +13 13 £32,500 -13.33% 3
South West -1 8 £21,500 -42.67% 2
North East -8 3 £23,000 -16.36% 1
Support Specialist
UK

Support Specialist Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 October 2018, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Specialist in the job title.

1 117 (35.78%) Windows
2 108 (33.03%) SQL
3 95 (29.05%) Finance
4 92 (28.13%) Microsoft
5 91 (27.83%) ITIL
6 71 (21.71%) Degree
7 65 (19.88%) Problem-Solving
8 58 (17.74%) SQL Server
8 58 (17.74%) Active Directory
9 57 (17.43%) Linux
10 52 (15.90%) Analytical Skills
11 51 (15.60%) Oracle
12 47 (14.37%) Microsoft Office
13 39 (11.93%) VMware
14 38 (11.62%) Unix
15 35 (10.70%) Office 365
16 34 (10.40%) Computer Science
16 34 (10.40%) Service Management
17 32 (9.79%) Windows Server
18 31 (9.48%) SLA
19 29 (8.87%) CRM
20 28 (8.56%) Relational Database
21 26 (7.95%) Firewall
21 26 (7.95%) Java
21 26 (7.95%) Cisco
22 25 (7.65%) Service Delivery
22 25 (7.65%) Banking
22 25 (7.65%) Microsoft Azure
23 24 (7.34%) VMware Infrastructure
24 23 (7.03%) HTML

Support Specialist Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (4.89%) IIS
1 16 (4.89%) SharePoint
2 15 (4.59%) MS Exchange
3 7 (2.14%) CMS
3 7 (2.14%) Exchange Server 2013
4 6 (1.83%) Exchange Server 2010
5 5 (1.53%) Confluence
6 4 (1.22%) Apache
6 4 (1.22%) Skype for Business
6 4 (1.22%) Tomcat
7 3 (0.92%) JBoss
8 2 (0.61%) BizTalk Server
8 2 (0.61%) WebSphere
9 1 (0.31%) IBM Notes
9 1 (0.31%) Oracle Workflow
9 1 (0.31%) WebLogic
9 1 (0.31%) WildFly
9 1 (0.31%) WordPress
Applications
1 47 (14.37%) Microsoft Office
2 17 (5.20%) Microsoft Excel
3 3 (0.92%) MS Visio
4 2 (0.61%) SOLIDWORKS
5 1 (0.31%) Acrobat
5 1 (0.31%) Microsoft PowerPoint
Business Applications
1 5 (1.53%) Remedy ITSM
1 5 (1.53%) Unit4 Business World
2 4 (1.22%) Dynamics CRM
3 3 (0.92%) ION MarketView
3 3 (0.92%) Visualfiles
4 2 (0.61%) Dynamics AX
4 2 (0.61%) Infor M3
4 2 (0.61%) Salerio
4 2 (0.61%) thinkFolio
5 1 (0.31%) Eloqua
5 1 (0.31%) Magento
5 1 (0.31%) NetSuite
5 1 (0.31%) Oracle Cash Management
5 1 (0.31%) Oracle Payables
5 1 (0.31%) Oracle Receivables
5 1 (0.31%) SAP CO
5 1 (0.31%) SAP PP-PI
5 1 (0.31%) SAP Retail
5 1 (0.31%) SAP SD
5 1 (0.31%) Siebel Analytics
Cloud Services
1 35 (10.70%) Office 365
2 25 (7.65%) Microsoft Azure
3 16 (4.89%) SaaS
4 13 (3.98%) IaaS
5 10 (3.06%) Amazon AWS
6 7 (2.14%) PaaS
7 6 (1.83%) G Suite
8 5 (1.53%) GitHub
8 5 (1.53%) Google Cloud Platform
8 5 (1.53%) Slack
9 3 (0.92%) Dynamics 365
10 2 (0.61%) Mimecast
11 1 (0.31%) Amazon EC2
11 1 (0.31%) OneDrive
11 1 (0.31%) Taleo
11 1 (0.31%) Virtual Private Cloud
Communications & Networking
1 26 (7.95%) Firewall
2 16 (4.89%) DNS
2 16 (4.89%) Internet
2 16 (4.89%) TCP/IP
2 16 (4.89%) WebEx
3 15 (4.59%) DHCP
3 15 (4.59%) LAN
4 12 (3.67%) MPLS
5 11 (3.36%) VPN
5 11 (3.36%) Wireless
6 10 (3.06%) SAN
7 9 (2.75%) VLAN
7 9 (2.75%) VoIP
7 9 (2.75%) WAN
8 7 (2.14%) Cisco Nexus
8 7 (2.14%) HTTP
8 7 (2.14%) SSL
9 6 (1.83%) BGP
9 6 (1.83%) EIGRP
9 6 (1.83%) Intranet
Database & Business Intelligence
1 58 (17.74%) SQL Server
2 28 (8.56%) Relational Database
3 12 (3.67%) SQL Server Reporting Services
4 11 (3.36%) SQLPlus
5 10 (3.06%) SQL Server Integration Services
6 5 (1.53%) Big Data
6 5 (1.53%) Oracle Database
6 5 (1.53%) SQL Server Analysis Services
7 4 (1.22%) Oracle BI EE
8 3 (0.92%) DB2
9 2 (0.61%) Amazon RDS
9 2 (0.61%) Crystal Reports
9 2 (0.61%) GIS
9 2 (0.61%) MongoDB
9 2 (0.61%) RDBMS
10 1 (0.31%) Oracle BI Publisher
10 1 (0.31%) Oracle Database 11g
10 1 (0.31%) QlikView
10 1 (0.31%) SAP HANA
10 1 (0.31%) SQL Server 2008
Development Applications
1 20 (6.12%) JIRA
2 2 (0.61%) InstallShield
2 2 (0.61%) Visual Studio
3 1 (0.31%) Ant
3 1 (0.31%) MSI
General
1 95 (29.05%) Finance
2 25 (7.65%) Banking
3 18 (5.50%) Investment Banking
3 18 (5.50%) Legal
4 17 (5.20%) Advertising
5 16 (4.89%) French Language
6 12 (3.67%) Front Office
7 10 (3.06%) Manufacturing
8 9 (2.75%) Law
8 9 (2.75%) Marketing
9 8 (2.45%) Games
10 6 (1.83%) Financial Institution
10 6 (1.83%) Retail
11 5 (1.53%) German Language
11 5 (1.53%) Publishing
12 4 (1.22%) Back Office
12 4 (1.22%) Telecoms
13 3 (0.92%) Italian Language
14 2 (0.61%) Mandarin Language
14 2 (0.61%) Spanish Language
Libraries, Frameworks & Software Standards
1 23 (7.03%) HTML
2 19 (5.81%) XML
3 17 (5.20%) .NET
4 12 (3.67%) CSS
5 11 (3.36%) FIX Protocol
6 10 (3.06%) Web Services
7 5 (1.53%) LDAP
8 4 (1.22%) EDI
9 3 (0.92%) Middleware
10 2 (0.61%) ASP.NET
10 2 (0.61%) Flash
10 2 (0.61%) jQuery
10 2 (0.61%) SOAP
11 1 (0.31%) AngularJS
11 1 (0.31%) Elastic Stack
11 1 (0.31%) J2EE
11 1 (0.31%) REST
11 1 (0.31%) WebSphere MQ
11 1 (0.31%) XML Messaging
11 1 (0.31%) XSLT
Miscellaneous
1 52 (15.90%) Analytical Skills
2 34 (10.40%) Computer Science
3 22 (6.73%) Hedge funds
4 18 (5.50%) Self-Motivation
5 13 (3.98%) Management Information System
5 13 (3.98%) Smartphone
5 13 (3.98%) Video Conferencing
6 12 (3.67%) Fintech
7 11 (3.36%) Data Centre
8 9 (2.75%) Clustering
9 8 (2.45%) Fixed Income
10 6 (1.83%) Analytical Mindset
10 6 (1.83%) User Experience
11 5 (1.53%) Cyberthreat
11 5 (1.53%) Mobile App
12 4 (1.22%) Derivative
12 4 (1.22%) e-Learning
12 4 (1.22%) Foreign Exchange (FX)
12 4 (1.22%) Replication
13 3 (0.92%) Equities
Operating Systems
1 117 (35.78%) Windows
2 57 (17.43%) Linux
3 38 (11.62%) Unix
4 32 (9.79%) Windows Server
5 22 (6.73%) Windows 10
6 20 (6.12%) Windows 7
7 19 (5.81%) Apple iOS
8 13 (3.98%) Windows Server 2008
9 11 (3.36%) Android
10 7 (2.14%) Mac OS X
11 4 (1.22%) Windows 8
11 4 (1.22%) Windows Server 2012
12 2 (0.61%) Red Hat Enterprise Linux
12 2 (0.61%) Windows Server 2003
12 2 (0.61%) Windows XP
13 1 (0.31%) AIX
13 1 (0.31%) Solaris
13 1 (0.31%) VMS
13 1 (0.31%) Windows 2000
13 1 (0.31%) Windows NT
Processes & Methodologies
1 91 (27.83%) ITIL
2 65 (19.88%) Problem-Solving
3 34 (10.40%) Service Management
4 29 (8.87%) CRM
5 25 (7.65%) Service Delivery
6 21 (6.42%) Change Management
7 20 (6.12%) ERP
7 20 (6.12%) Investment Management
7 20 (6.12%) Project Management
7 20 (6.12%) User Acceptance Testing
8 19 (5.81%) Mentoring
9 18 (5.50%) ITIL V3
10 17 (5.20%) Disaster Recovery
10 17 (5.20%) ITSM
11 16 (4.89%) Incident Management
12 15 (4.59%) Asset Management
12 15 (4.59%) Business Intelligence
12 15 (4.59%) Problem Management
13 14 (4.28%) Agile Software Development
13 14 (4.28%) Runbook
Programming Languages
1 108 (33.03%) SQL
2 26 (7.95%) Java
3 22 (6.73%) PowerShell
4 21 (6.42%) Python
5 15 (4.59%) C#
5 15 (4.59%) Perl
5 15 (4.59%) T-SQL
6 12 (3.67%) JavaScript
7 9 (2.75%) C++
8 7 (2.14%) Delphi
9 5 (1.53%) PL/SQL
9 5 (1.53%) SOQL
9 5 (1.53%) VBScript
10 3 (0.92%) Bash Shell
10 3 (0.92%) C
10 3 (0.92%) Ruby
10 3 (0.92%) VBA
11 2 (0.61%) Bourne shell
11 2 (0.61%) Korn
11 2 (0.61%) VB
Qualifications
1 71 (21.71%) Degree
2 15 (4.59%) Cisco Certification
3 13 (3.98%) CCNA
4 11 (3.36%) Computer Science Degree
5 9 (2.75%) CCNP
5 9 (2.75%) Microsoft Certification
6 8 (2.45%) MCSE
7 7 (2.14%) ITIL Foundation Certificate
8 6 (1.83%) MCP
9 5 (1.53%) SC Cleared
9 5 (1.53%) Security Cleared
10 4 (1.22%) A+ Certification
10 4 (1.22%) MCDST
11 3 (0.92%) CCSE
12 2 (0.61%) CCSA
12 2 (0.61%) Check Point Certification
12 2 (0.61%) HNC
12 2 (0.61%) HND
12 2 (0.61%) ITIL Certification
12 2 (0.61%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 31 (9.48%) SLA
2 20 (6.12%) QA
3 12 (3.67%) Data Quality
4 3 (0.92%) ISO/IEC 27001
4 3 (0.92%) PCI DSS
5 1 (0.31%) Cyber Essentials
5 1 (0.31%) Cyber Essentials PLUS
5 1 (0.31%) DICOM
5 1 (0.31%) GDPR
5 1 (0.31%) HL7
5 1 (0.31%) NIST 800
5 1 (0.31%) PMO
System Software
1 58 (17.74%) Active Directory
2 24 (7.34%) VMware Infrastructure
3 11 (3.36%) Hyper-V
4 6 (1.83%) VMware ESXi
5 5 (1.53%) Terminal Services
6 3 (0.92%) Firmware
6 3 (0.92%) XenApp
7 1 (0.31%) Microsoft App-V
7 1 (0.31%) NFS
7 1 (0.31%) PowerHA
7 1 (0.31%) Tivoli Workload Scheduler
7 1 (0.31%) vCloud
7 1 (0.31%) vSphere
7 1 (0.31%) XenDesktop
Systems Management
1 5 (1.53%) SCCM
2 4 (1.22%) AirWatch
2 4 (1.22%) Foglight
2 4 (1.22%) Microsoft Clustering
2 4 (1.22%) Nagios
3 3 (0.92%) NetBackup
3 3 (0.92%) Systems Management Server (SMS)
4 2 (0.61%) logstash
4 2 (0.61%) SCOM
4 2 (0.61%) Tivoli
5 1 (0.31%) Ansible
5 1 (0.31%) Backup Exec
5 1 (0.31%) CA Wily
5 1 (0.31%) Control-M
5 1 (0.31%) FortiGate
5 1 (0.31%) ITRS Geneos
5 1 (0.31%) OpenView Configuration Management
5 1 (0.31%) Opscode Chef
5 1 (0.31%) Puppet
5 1 (0.31%) WMI
Vendors
1 92 (28.13%) Microsoft
2 51 (15.60%) Oracle
3 39 (11.93%) VMware
4 26 (7.95%) Cisco
5 18 (5.50%) Citrix
6 13 (3.98%) Apple
6 13 (3.98%) HP
6 13 (3.98%) ServiceNow
7 12 (3.67%) Google
7 12 (3.67%) Salesforce.com
8 11 (3.36%) F5
9 10 (3.06%) Remedy
9 10 (3.06%) SolarWinds
10 9 (2.75%) IBM
11 8 (2.45%) Ivanti
11 8 (2.45%) Juniper
11 8 (2.45%) Splunk
12 7 (2.14%) NetApp
12 7 (2.14%) SAP
13 6 (1.83%) Bloomberg