Period
to 21 July 2018

The median annual salary for a Support Specialist was £40,000 in advertised job vacancies in England during the 6 months to 21 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
UK > England
6 months to
21 Jul 2018
Same period 2017 Same period 2016
Rank 808 750 758
Rank change year-on-year -58 +8 -32
Permanent jobs requiring a Support Specialist 344 447 520
As % of all permanent IT jobs advertised in England 0.21% 0.27% 0.27%
As % of the Job Titles category 0.22% 0.28% 0.28%
Number of salaries quoted 257 394 431
England median annual salary £40,000 £37,750 £40,000
Median salary % change year-on-year +5.96% -5.63% +6.67%
10th Percentile £25,900 £25,000 £26,250
90th Percentile £64,000 £60,000 £61,250
UK median annual salary £40,000 £38,000 £40,000
% change year-on-year +5.26% -5.00% +6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 157,352 161,677 184,445
% of permanent IT jobs with a recognized job title 96.30% 96.19% 96.64%
Number of salaries quoted 128,221 132,731 156,690
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £81,250 £78,750 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Specialist
Job Vacancy Trend in England

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Specialist in England

Support Specialist
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Specialist in England.

Salary trend for Support Specialist in England

Support Specialist
Salary Histogram in England

The salary distribution of IT jobs citing Support Specialist in England over the 6 months to 21 July 2018.

Salary histogram for Support Specialist in England

Support Specialist
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the England region over the 6 months to 21 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -24 134 £50,000 +11.11% 14
South East -16 71 £35,000 -12.50% 9
North of England +4 61 £35,000 +7.69% 8
Midlands +1 34 £35,000 -1.41% 3
North West +21 30 £40,000 - 5
East of England -17 29 £42,500 +39.34% 2
West Midlands +33 28 £37,500 +2.04% 2
Yorkshire -1 28 £32,500 +3.17% 1
South West -5 15 £25,000 -33.33% 3
East Midlands +2 6 £33,750 +3.85% 1
North East -20 3 £23,000 -12.38% 2
Support Specialist
UK

Support Specialist Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 21 July 2018, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Specialist in the job title.

1 114 (33.14%) SQL
2 112 (32.56%) Windows
3 111 (32.27%) Finance
4 96 (27.91%) Microsoft
5 81 (23.55%) ITIL
6 61 (17.73%) Linux
7 59 (17.15%) Oracle
7 59 (17.15%) SQL Server
8 55 (15.99%) Active Directory
9 51 (14.83%) Problem-Solving
10 48 (13.95%) Degree
11 47 (13.66%) Microsoft Office
12 44 (12.79%) VMware
12 44 (12.79%) Windows Server
13 41 (11.92%) Unix
14 40 (11.63%) Analytical Skills
15 37 (10.76%) Office 365
16 36 (10.47%) Relational Database
16 36 (10.47%) Banking
17 35 (10.17%) CRM
17 35 (10.17%) PowerShell
18 33 (9.59%) Firewall
19 31 (9.01%) Service Management
19 31 (9.01%) SLA
19 31 (9.01%) Hedge funds
20 29 (8.43%) Investment Management
21 28 (8.14%) MS Exchange
21 28 (8.14%) Microsoft Excel
22 27 (7.85%) TCP/IP
23 26 (7.56%) DNS

Support Specialist Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (8.14%) MS Exchange
2 17 (4.94%) SharePoint
3 15 (4.36%) Exchange Server 2010
4 14 (4.07%) IIS
5 12 (3.49%) Exchange Server 2013
6 6 (1.74%) BizTalk Server
6 6 (1.74%) CMS
6 6 (1.74%) Skype for Business
7 5 (1.45%) Confluence
8 3 (0.87%) WebLogic
8 3 (0.87%) WebSphere
9 2 (0.58%) Apache
9 2 (0.58%) SharePoint 2010
9 2 (0.58%) SharePoint 2013
9 2 (0.58%) WordPress
10 1 (0.29%) Drupal
10 1 (0.29%) GlassFish
10 1 (0.29%) JBoss
10 1 (0.29%) Moodle
10 1 (0.29%) Tomcat
Applications
1 47 (13.66%) Microsoft Office
2 28 (8.14%) Microsoft Excel
3 8 (2.33%) Microsoft PowerPoint
4 3 (0.87%) MS Visio
4 3 (0.87%) Spreadsheet
5 2 (0.58%) SOLIDWORKS
6 1 (0.29%) ProjectWise
Business Applications
1 6 (1.74%) BASE24
1 6 (1.74%) Dynamics CRM
2 5 (1.45%) Remedy ITSM
2 5 (1.45%) Unit4 Business World
3 4 (1.16%) Eloqua
3 4 (1.16%) ION MarketView
4 3 (0.87%) CaseMap
4 3 (0.87%) Concordance
4 3 (0.87%) LexisNexis TimeMap
4 3 (0.87%) Veritas eDiscovery
5 2 (0.58%) Dynamics AX
5 2 (0.58%) Elite 3E
5 2 (0.58%) NetSuite
5 2 (0.58%) SAP MM
5 2 (0.58%) SAP PP
5 2 (0.58%) SAP PP-PI
5 2 (0.58%) SAP Retail
5 2 (0.58%) SAP SD
6 1 (0.29%) SAP FI
6 1 (0.29%) SAP FI/CO
Cloud Services
1 37 (10.76%) Office 365
2 16 (4.65%) Amazon AWS
3 14 (4.07%) Microsoft Azure
4 9 (2.62%) SaaS
5 6 (1.74%) G Suite
6 5 (1.45%) GitHub
6 5 (1.45%) Google Cloud Platform
6 5 (1.45%) IaaS
6 5 (1.45%) Slack
7 4 (1.16%) OneDrive
8 3 (0.87%) Dynamics 365
8 3 (0.87%) Mimecast
9 2 (0.58%) Cloud Computing
9 2 (0.58%) PaaS
10 1 (0.29%) Amazon EC2
10 1 (0.29%) Azure Active Directory
10 1 (0.29%) Virtual Private Cloud
Communications & Networking
1 33 (9.59%) Firewall
2 27 (7.85%) TCP/IP
3 26 (7.56%) DNS
4 24 (6.98%) Internet
5 21 (6.10%) DHCP
5 21 (6.10%) LAN
6 20 (5.81%) WebEx
7 16 (4.65%) VPN
8 13 (3.78%) WAN
9 11 (3.20%) HTTP
9 11 (3.20%) MPLS
9 11 (3.20%) SAN
9 11 (3.20%) Wireless
10 10 (2.91%) SMTP
11 9 (2.62%) VLAN
11 9 (2.62%) VoIP
12 8 (2.33%) Cisco Nexus
13 7 (2.03%) Remote Desktop
14 6 (1.74%) Multicast
14 6 (1.74%) SSL
Database & Business Intelligence
1 59 (17.15%) SQL Server
2 36 (10.47%) Relational Database
3 16 (4.65%) SQLPlus
4 12 (3.49%) SQL Server Reporting Services
5 10 (2.91%) Oracle Database
6 8 (2.33%) SQL Server 2008
6 8 (2.33%) SQL Server Integration Services
7 7 (2.03%) RDBMS
8 5 (1.45%) Big Data
8 5 (1.45%) Blockchain
8 5 (1.45%) Oracle Database 11g
9 4 (1.16%) MS Access
10 3 (0.87%) DB2
10 3 (0.87%) GIS
10 3 (0.87%) Oracle Database 10g
10 3 (0.87%) SQL Server 2005
10 3 (0.87%) SQL Server 2012
10 3 (0.87%) SQL Server 2014
11 2 (0.58%) Oracle Database 12c
11 2 (0.58%) SQL Server Analysis Services
Development Applications
1 5 (1.45%) JIRA
2 4 (1.16%) InstallShield
3 3 (0.87%) Eclipse
3 3 (0.87%) MSI
4 2 (0.58%) Visual Studio
5 1 (0.29%) Ant
5 1 (0.29%) Octopus Deploy
5 1 (0.29%) Team Foundation Server
5 1 (0.29%) Visual Studio Team System
General
1 111 (32.27%) Finance
2 36 (10.47%) Banking
3 26 (7.56%) Advertising
4 24 (6.98%) Legal
5 20 (5.81%) Investment Banking
6 16 (4.65%) Front Office
7 15 (4.36%) Telecoms
8 14 (4.07%) Marketing
9 13 (3.78%) Law
9 13 (3.78%) Retail
10 10 (2.91%) Back Office
11 9 (2.62%) Financial Institution
11 9 (2.62%) Games
12 7 (2.03%) Manufacturing
12 7 (2.03%) Publishing
13 4 (1.16%) Multimedia
14 3 (0.87%) Automotive
14 3 (0.87%) Pharmaceutical
15 2 (0.58%) Electronics
16 1 (0.29%) Billing
Libraries, Frameworks & Software Standards
1 14 (4.07%) FIX Protocol
1 14 (4.07%) HTML
2 10 (2.91%) Middleware
2 10 (2.91%) Web Services
3 9 (2.62%) CSS
3 9 (2.62%) XML
4 7 (2.03%) .NET
5 5 (1.45%) LDAP
6 2 (0.58%) jQuery
6 2 (0.58%) JSON
6 2 (0.58%) XSLT
7 1 (0.29%) Ajax
7 1 (0.29%) Elastic Stack
7 1 (0.29%) HTML5
7 1 (0.29%) LAMP
7 1 (0.29%) OAuth
7 1 (0.29%) OpenID
7 1 (0.29%) REST
7 1 (0.29%) SAML
7 1 (0.29%) SOAP
Miscellaneous
1 40 (11.63%) Analytical Skills
2 31 (9.01%) Hedge funds
3 21 (6.10%) Computer Science
4 19 (5.52%) Management Information System
5 17 (4.94%) Fintech
5 17 (4.94%) Self-Motivation
6 13 (3.78%) e-Learning
7 12 (3.49%) Video Conferencing
8 11 (3.20%) Data Centre
9 8 (2.33%) Fixed Income
10 7 (2.03%) Equities
10 7 (2.03%) User Experience
11 6 (1.74%) Mobile App
12 5 (1.45%) Cyberthreat
12 5 (1.45%) SWIFT
13 4 (1.16%) BYOD
13 4 (1.16%) Clustering
13 4 (1.16%) Smartphone
14 3 (0.87%) Foreign Exchange (FX)
14 3 (0.87%) Tandem
Operating Systems
1 112 (32.56%) Windows
2 61 (17.73%) Linux
3 44 (12.79%) Windows Server
4 41 (11.92%) Unix
5 17 (4.94%) Windows 7
6 14 (4.07%) Windows 10
6 14 (4.07%) Windows Server 2008
7 10 (2.91%) Mac OS X
7 10 (2.91%) Windows Server 2012
8 9 (2.62%) Red Hat Enterprise Linux
9 7 (2.03%) Apple iOS
10 5 (1.45%) Windows 8
11 3 (0.87%) Android
11 3 (0.87%) CentOS
11 3 (0.87%) Data ONTAP
11 3 (0.87%) Windows Server 2003
11 3 (0.87%) Windows XP
12 2 (0.58%) AIX
12 2 (0.58%) Solaris
13 1 (0.29%) Mac OS
Processes & Methodologies
1 81 (23.55%) ITIL
2 51 (14.83%) Problem-Solving
3 35 (10.17%) CRM
4 31 (9.01%) Service Management
5 29 (8.43%) Investment Management
6 23 (6.69%) Change Management
7 22 (6.40%) Incident Management
8 19 (5.52%) ITSM
9 17 (4.94%) Asset Management
9 17 (4.94%) E-Commerce
9 17 (4.94%) Mentoring
10 16 (4.65%) Agile Software Development
10 16 (4.65%) Problem Management
11 14 (4.07%) High Availability
12 13 (3.78%) ERP
12 13 (3.78%) Patch Management
12 13 (3.78%) Project Management
12 13 (3.78%) Service Delivery
13 12 (3.49%) Low Latency
14 11 (3.20%) ITIL V3
Programming Languages
1 114 (33.14%) SQL
2 35 (10.17%) PowerShell
3 23 (6.69%) Python
4 20 (5.81%) Perl
5 16 (4.65%) Java
6 12 (3.49%) JavaScript
7 11 (3.20%) C#
8 10 (2.91%) T-SQL
9 5 (1.45%) Bash Shell
9 5 (1.45%) SOQL
10 4 (1.16%) C
10 4 (1.16%) COBOL
10 4 (1.16%) PHP
10 4 (1.16%) VBA
10 4 (1.16%) VBScript
11 3 (0.87%) Ruby
11 3 (0.87%) VB
12 2 (0.58%) PL/SQL
12 2 (0.58%) Shell Script
13 1 (0.29%) Tcl
Qualifications
1 48 (13.95%) Degree
2 17 (4.94%) Cisco Certification
3 15 (4.36%) CCNA
3 15 (4.36%) Microsoft Certification
4 12 (3.49%) Security Cleared
5 10 (2.91%) MCSE
5 10 (2.91%) SC Cleared
6 8 (2.33%) CCNP
6 8 (2.33%) MCP
7 7 (2.03%) Computer Science Degree
8 5 (1.45%) CCSE
8 5 (1.45%) MCDST
9 4 (1.16%) CCIE
9 4 (1.16%) MCSA
10 3 (0.87%) CCSA
10 3 (0.87%) Check Point Certification
10 3 (0.87%) ITIL Certification
10 3 (0.87%) ITIL Foundation Certificate
11 2 (0.58%) A+ Certification
11 2 (0.58%) JNCIP
Quality Assurance & Compliance
1 31 (9.01%) SLA
2 3 (0.87%) QA
3 2 (0.58%) GDPR
3 2 (0.58%) PMO
4 1 (0.29%) Cyber Essentials
4 1 (0.29%) Cyber Essentials PLUS
4 1 (0.29%) ISO 9001
4 1 (0.29%) ISO/IEC 27001
4 1 (0.29%) NIST 800
System Software
1 55 (15.99%) Active Directory
2 25 (7.27%) VMware Infrastructure
3 15 (4.36%) Hyper-V
4 8 (2.33%) Virtual Servers
5 6 (1.74%) Microsoft Virtual Server
5 6 (1.74%) VMware ESXi
6 5 (1.45%) Terminal Services
7 3 (0.87%) Firmware
7 3 (0.87%) XenApp
8 2 (0.58%) Virtual Machines
9 1 (0.29%) Docker
9 1 (0.29%) Microsoft App-V
9 1 (0.29%) PowerHA
9 1 (0.29%) Tivoli Workload Scheduler
9 1 (0.29%) Virtual Desktop
9 1 (0.29%) vSphere
9 1 (0.29%) XenDesktop
Systems Management
1 9 (2.62%) SCCM
2 7 (2.03%) Systems Management Server (SMS)
3 6 (1.74%) Nagios
4 3 (0.87%) Control-M
4 3 (0.87%) Microsoft Clustering
5 2 (0.58%) Ansible
5 2 (0.58%) Microsoft Data Protection Manager
5 2 (0.58%) NetBackup
5 2 (0.58%) Perfmon
5 2 (0.58%) SCDPM
5 2 (0.58%) Tivoli
5 2 (0.58%) WMI
6 1 (0.29%) Backup Exec
6 1 (0.29%) CA Wily
6 1 (0.29%) Foglight
6 1 (0.29%) ITRS Geneos
6 1 (0.29%) MIMEsweeper
6 1 (0.29%) Opscode Chef
6 1 (0.29%) Puppet
6 1 (0.29%) SCOM
Vendors
1 96 (27.91%) Microsoft
2 59 (17.15%) Oracle
3 44 (12.79%) VMware
4 22 (6.40%) Cisco
5 16 (4.65%) Citrix
6 11 (3.20%) Google
6 11 (3.20%) HP
7 10 (2.91%) Apple
7 10 (2.91%) LexisNexis
7 10 (2.91%) Remedy
7 10 (2.91%) Salesforce.com
7 10 (2.91%) SAP
7 10 (2.91%) ServiceNow
8 9 (2.62%) F5
9 8 (2.33%) Juniper
9 8 (2.33%) Splunk
10 7 (2.03%) Red Hat
10 7 (2.03%) Sage
10 7 (2.03%) SolarWinds
11 5 (1.45%) Fiserv