51 to 75 of 98 Customer Experience Jobs in the East of England

Graduate Customer Experience Account Manager Location: Hemel Hempstead Salary: £19,500 - £26,000 + Commission Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support and occasional face … to face customer meetings Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your customers. Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer sales and service calls. … third line support and follow up when resolved Handle general billing queries. Understand & pre-empt competitor risk Use company reporting mechanisms to prioritise your daily/weekly actions. Handle customer feedback and complaints both on the phone and in writing. Assist other departments to resolve customer-based challenges. Skills & Experience: Customer service or Sales experience. Excellent More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and … platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and … platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed More ❯

of ground-breaking product innovation for its 700+ global customers, Be a Luminance ambassador and evangelist and a strategic partner to the leadership team; Opportunity to work closely with customer base - which includes blue-chip organisations such as DHL, AMD and LG - to ensure maximum value from the technology and drive a first-class customer experience And … much more Legal knowledge is a must - a minimum of 3+ years as a qualified lawyer (with no upper limit), either in-house or private practice experience, preferably in commercial and corporate contracts A self starter, able to work autonomously and as part of a team Able to act as a representative of the company's leadership team in … strategic customer and/or partner relationships. Strong interpersonal skills with the ability to foster strong customer relationships and develop an in-depth knowledge of the product to meet individual business requirements Able to manage multiple projects, adhere to timelines, adapt to shifting priorities, all with an attention to detail and eye for what moves the needle Excellent More ❯

Security Software Development Engineer, Amazon Security Platform Engineering Job ID: Amazon Data Services UK Limited At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to … accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. The Amazon Security Platform Engineering team builds tools and services for the monitoring and response to malicious activity on the Amazon internal network. We collect data from all parts of Amazon's worldwide, service-oriented … We are looking for a Software Development Engineer who is excited about designing and building solutions to solve challenging problems for mission critical systems that protect Amazon and our customer data. In Amazon Security our challenges are broad and deep we build flexible, secure, scalable, high-performance and robust tools and services. You will help implement, operate, and improve More ❯

Take advantage of our kitchen/canteen, making breaks enjoyable and convenient. Key Responsibilities: As a Service Desk Analyst, you will: Present a professional image to ensure a positive customer experience throughout their journey. Communicate clearly and transparently to keep customers informed about their situations. Adhere to all policies and procedures to deliver compliant customer outcomes. Challenge … existing processes to enhance the customer experience and suggest improvements. Manage incidents for vulnerable customers, providing the most appropriate support. Record and resolve customer complaints effectively, striving for first-time resolution. Report any breaches of operational processes and policies. utilise various tools to maintain contact with customers, achieving favourable outcomes. Apply effective questioning techniques to understand customer … Strong multi-tasking abilities with great attention to detail. Who We're Looking For: We want enthusiastic individuals who are committed to delivering outstanding service. If you possess a customer-centric mindset, we would love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The More ❯

Take advantage of our kitchen/canteen, making breaks enjoyable and convenient. Key Responsibilities: As a Service Desk Analyst, you will: Present a professional image to ensure a positive customer experience throughout their journey. Communicate clearly and transparently to keep customers informed about their situations. Adhere to all policies and procedures to deliver compliant customer outcomes. Challenge … existing processes to enhance the customer experience and suggest improvements. Manage incidents for vulnerable customers, providing the most appropriate support. Record and resolve customer complaints effectively, striving for first-time resolution. Report any breaches of operational processes and policies. utilise various tools to maintain contact with customers, achieving favourable outcomes. Apply effective questioning techniques to understand customer … great attention to detail. Who We're Looking For: We want enthusiastic individuals who are committed to delivering outstanding service. If you are fluent in Spanish and possess a customer-centric mindset, we would love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The More ❯

with the ambition to scale the D2C channel and build a high-performing team. Key Responsibilities Lead the ASUS UK D2C webshop, overseeing all aspects of performance, operations, and customer experience. Define quarterly product assortment with Product Managers and manage stock planning with the supply chain. Coordinate and execute the campaign and promotional calendar, including new product launches, offers … of the webshop and Fivetech: sales, margin, traffic, and conversion. Drive CRM activation and retention coordinating email and digital marketing campaigns with the local marketing team Optimize the full customer journey, including UX, content, pricing, and checkout flow. Improve customer satisfaction and Net Promoter Score (NPS) through data-driven decisions. Collaborate with internal stakeholders (Marketing, Supply Chain, Customer … pages Setting up and controlling affiliates in collaboration with local marketing team Report directly to the UK Country Manager and the WEMEA eCommerce Director. Who You Are You have experience running or growing an eCommerce or Direct-to-Consumer business. You’re comfortable owning both commercial strategy and day-to-day operations of an eCommerce platform. You have a More ❯

Using technology, innovation, and working collaboratively across our teams, we're looking to create the leading customer experience within budget hospitality to support our continued growth in the UK and beyond. Your hunger for excellence and creativity will shape the future of our customer experience. As the new Tech Lead, you will be responsible for the engineering … such as; Kubernetes on AWS with Istio, Java 17, Docker, GraphQL (Apollo), Akamai, Auth0, Jenkins, Maven, Dynatrace, Expert CI/CD, Github, Jira and Confluence. What we need: Proven experience of developing technology platforms, including technical architecture, estimation, planning, non-functional requirements, and Continuous Improvement activities using modern agile techniques. Be able to work in an Agile environment where … responding to change is a daily requirement. Solid experience of designing and building secure highly scalable cloud native web applications. Experience working with off-shore partners particularly focusing on fostering amazing working relationships. Have expert experience with Java Microservices and cloud native architectures (AWS ideally) Are an expert and evangelist for technology and innovation within this specific More ❯

Here at Optum, we are excited to share that we are currently looking for a 1st Line Support Analyst ? to come and join our customer-driven, diligent, and collaborative team on a Fixed Term basis for 12 months. Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled health and care … for-profit organisations, and specialist services. We are committed to developing the next generation of healthcare technology that will truly make a difference What youll do Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support our Community Pharmacy customers across the UK, professionally diagnosing and resolving issues within … are looking to break into the technology industry but are perhaps a little unsure of where to start. This doesnt mean we need you to have previous technology support experience; we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of great skills to then support More ❯

Monitor, analyse and report on Customer Satisfaction KPIs and trends to inform Customer action plans. Support CX Quality Assurance Manager with process compliance reporting (e.g. incentive programme follow-up, battery management processes etc). Role Deliver weekly and monthly insight reporting, highlighting key trends, changes Provide monthly update on verbatim analysis on painpoints by brand for sales and … service Deep-dive into root causes of customer painpoints Work with ISIT to simplify and automate reporting Provide weekly follow-up of new model ratings (Drive to Five) highlighting under-performing dealers for follow-up Contribute to preparation of RUK and Corporate presentations (e.g. Board report, Customer Connection, Group reviews, Customer Committee) Assist with dealer queries via … Duration 1 Year 6 Months Positions Available 1 Closing Date Sunday, 27th July 2025 Start Date Friday, 1st August 2025 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Problem solving skills Team working Strong numeric communication Microsoft Office Package Tableau knowledge Qualifications English & Maths GCSE or equivalent, grade 4/C - 9/A* (Essential More ❯

disciplinary teams to build cloud software for Ring's innovative consumer electronics products. From enhancing existing features to designing new from scratch, you'll have rare opportunity to analyse customer experiences, work on proof-of-concepts, develop high-performance production-ready cloud services and launch them at a truly global scale. Your expertise will be also instrumental in ensuring … new challenges and opportunities for innovation. You'll design pioneering features from scratch, leveraging latest technologies to redefine the smart home security experience. Dive deep into production metrics and customer insights, analyze data to drive continuous improvements of our cloud services. Explore new solutions by working on technical proof-of-concepts, pushing boundaries of what's possible in cloud … environment that fosters continuous growth, knowledge-sharing, and a deep sense of camaraderie. Together, we push boundaries, explore new frontiers, and deliver solutions that make lasting impact. BASIC QUALIFICATIONS - Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems - Experience in professional, non-internship software development - Experience programming with More ❯

lead initiatives that enhance cost-efficiency, service quality, and operational scalability. You'll also be at the forefront of automation and digital innovation , empowering the business to deliver exceptional customer experiences across every channel. If you're a hands-on leader who thrives on turning complexity into clarity-and performance into progress-this is the role for you. The … Logistics, IT, Retail, and Procurement. Champion innovation through automation, digital tools, and data-led decisions. Monitor and report performance, identifying opportunities and delivering results. What We're Looking For Experience Bachelor's degree in Supply Chain, Engineering, Business, or similar. Experience in supply chain performance, planning , or network optimisation . Background in retail or FMCG environments, with exposure More ❯

Video - YouTube ACCOUNT EXECUTIVE Arrow's Enterprise Computing Solutions is looking for an Account Executive. In this position, you will be responsible for providing your allocated customers a great customer experience by building strong trusting relationships with them. Understanding the market and been able to position products from Arrow's line card within their business to help develop … and time management skills Can work effectively in a team environment. You have the capacity to identify issues and propose solutions You have a strong desire to provide excellent customer service What's in it for you? This is a full-time position Working hours: Mon-Fri 9.00-5.30 with 1h for lunch, however due to the nature of More ❯

must be able to climb, work at floor and ceiling level inside buildings, tower structures and road side infrastructure, lift heavy drums/cables and recognise coloured wiring Mandatory experience/qualifications: Electrical competency City & Guilds 2360 parts 1+2 or equivalent NVQ or equivalent industry qualification BTEC Electrical Engineering Level 3/HNC/HND/MOET Level …/ET Level 3 or equivalent. Individuals will be required to hold a Full UK manual Driving Licence. Preferred experience/qualifications: 18th Edition Regs - or current electrical regulations, move to preferred list Inspection, Testing and Verification (C&G 2392-10) Experience with Uninterruptible Power Supplies (UPS) F-GAS category 1 Demonstrable experience of repairing and maintaining … Air Conditioning Split systems Experience of working with DC power systems Coaching/mentoring/supervisory experience Due to the nature of power vocational qualifications changing and being updated over time, this list may not always be accurate in the future. It is expected that an individual will be sufficiently experienced in all above criteria some duration after More ❯

wider business objectives in areas of expertise Collaborate with wider teams to further define and expand the scope of existing opportunities What we're hoping you'll bring: Proven experience in a customer-focused environment Natural in identifying and approaching new ideas Ability to prioritise workflow and ensure deadlines are met Flexible in your approach with the ability … a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience. We value, support, and champion those we work with, promoting personal growth and happiness. We understand that our success depends on all our team members' collective energy, intelligence More ❯

Customer Success Manager Location: Hemel Hempstead Salary: £26,000 - £28,000 + Bonus Hours: Monday Friday, 9am 5.30pm We are recruiting for candidates with a customer success or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. You will be part of the team … that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks: Support … your customer base, managing and exceeding their expectations. Identify and create opportunities that benefit your customers Performing account reviews Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate Handle both incoming and outgoing customer sales and service calls Create and manage cases in Dynamics More ❯

Solution Architect to join their IT department on a contract basis. This is will be a blend of operating at enterprise level and hands-on role working across all customer and digital-facing areas, with a focus on designing and delivering solutions that enhance the overall customer experience. You'll need strong communication skills, with the ability to … translate technical concepts for both technical and non-technical stakeholders. Experience working at enterprise level in customer-centric architectural design is essential, and previous experience in hospitality or membership-based environments will be highly beneficial. Key Requirements: Proven experience as a Enterprise Solution Architect Excellent communication and stakeholder engagement skills Strong background in customer-facing … or digital transformation projects Experience within booking or membership-based sectors is advantageous If this opportunity sounds of interest and you match the required skills, please apply to be considered and to receive further details. More ❯

We are looking for a Field Application Engineer to join our team. The role requires a Field Engineer with developed knowledge and significant experience of RF systems, and an understanding of networking principles. The incumbent should possess significant customer-facing experience, with the ability to make timely decisions and prioritise complex activities. Sufficient experience and knowledge … is required in order to participate in customer engagements from discovery meetings through to capability delivery and support. Duties and responsibilities Provision of technical support to Sales staff at all stages of the sales process (pre and post-sale) Provision of technical support directly to customers/end-users where required Regular proactive engagement with Sales staff to support … are carried out in accordance with the CRFS Quality Management System Ensuring FAE Task Plans/Technical Reports are completed accurately and in accordance with agreed sales objectives Ensuring Customer Training materials are updated and maintained to the required standards Ensuring Customer Training is delivered competently Ensuring the provision of first-line customer support where required Ensuring More ❯

their cutting-edge technology team, supporting applications that serve millions across the nation. The Role This is your chance to contribute to a major transformation programme that's modernising customer and retailer support systems at scale. You'll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText-ensuring they remain secure, efficient … and third-party providers, you'll act as a second-line technical expert-owning incident resolution, proactive maintenance, and application development support. Your work will directly contribute to enhanced customer experiences and improved support services across the UK. Your Responsibilities Provide technical support and second-line incident resolution for a suite of customer and retailer-facing applications. Partner … using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps with a focus on long-term business value. Your Experience Proven experience working within AWS and Azure cloud environments. Hands-on experience with telephony/call centre systems, including Amazon Connect. Strong background supporting platforms like ServiceNow More ❯

to join our team. In this role, you will serve as a 3rd line resource within the NOC, responsible for providing technical direction, troubleshooting, and leadership to enhance the customer experience for both CAE's internal and external clients. This will be achieved by: Support - The NOC Senior Engineer will play a key role in the Problem Management … Identifying and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing … to deliver the strategic requirements of the business. As a NOC Senior engineer within CAE you will work across the main technologies of our core strategic vendors. Travel to customer sites may be required on an ad hoc basis. If you're ready to make a real impact in a dynamic, customer-focused environment, apply today and take More ❯

the most trusted data platform for aviation and make travel better by empowering the global travel industry with high-quality, relevant datasets covering the whole journey from planning to customer experience. Data is at the heart of everything we do. We are headquartered in the UK, with operations in the USA, Denmark, France, Germany, Singapore, Japan, China, and Lithuania. … architecture and technical vision Contributing to engineering development activities Keeping up to date with relevant technologies and best practices IF YOU HAVE: Strong interpersonal and communication skills Demonstrates a customer-centric mindset Experience of running 1-2-1 meetings and yearly reviews with team members Strong background in hands on software engineering role (e.g., .NET engineer) Experience with MS SQL, Snowflake or equivalent SQL database technology Experience in Continuous Delivery (CI/CD) best practices Experience in applying appropriate automation testing tools and frameworks (Unit, Component, Integration, Feature tests) Experience in applying Agile methodologies (any of these: Scrum, Kanban, DSDM) Experience working with Azure or AWS Sense of ownership and pride in More ❯

level. Commissioning of fire alarm systems ensuring compliance and accurate documentation. Size of system ranges between standalone 20 device systems to 500+device systems with multiple networked panels. Utilise your experience and technical ability to fault find on all systems to identify rectification action. Have advanced knowledge on system set ups and configuration utilising various software s on a wide … regulations. Be available to support onsite with service related issues relevant to your team and technical skillset. Look to resolve high level technical issues ensuring we are providing unrivalled customer experience. Establish and ensure a high level of quality control procedures and standards to implement within the team. Conduct regular inspections and audits of engineering works to ensure these … knowledge: Air sampling, suppression and smoke ventilation systems. Skills and Qualifications: You will have a drive and desire to want to learn and grow within a highly technical and customer facing environment. You will have a high level of technical knowledge within the fire and life safety industry. You will have experience servicing, fault finding and commissioning a More ❯

to work for a technology company developing cutting-edge imaging systems. Having grown rapidly, they are looking to bring on a Drone Pilot to work within their technical and customer support team. This team operates advanced drone systems in live customer environments, supports onboarding, and contributes to product development and testing. This role ideally suits an experienced drone … per annum annual performance-based bonus stock option plan benefits package (including pension scheme and private health insurance). Requirements for Drone Pilot Operator • Ideally, you will have demonstrated experience operating drones, however, graduates with a strong understanding of flight navigation and the mechanics that power a drone are encouraged to apply •Any familiarity with UAV mission planning software … in a position to travel frequently - this idea should excite you, as travel can be global and at short notice • Excellent interpersonal and communication skills, with a focus on customer experience. • Ability to work independently in field conditions and collaboratively across teams. Experience in the following is beneficial: Multispectral or thermal imaging payloads; precision agriculture; remote sensing; environmental More ❯

to work for a technology company developing cutting-edge imaging systems. Having grown rapidly, they are looking to bring on a Drone Pilot to work within their technical and customer support team. This team operates advanced drone systems in live customer environments, supports onboarding, and contributes to product development and testing. This role ideally suits an experienced drone … annual performance-based bonus + stock option plan + benefits package (including pension scheme and private health insurance). Requirements for Drone Pilot Operator Ideally, you will have demonstrated experience operating drones, however, graduates with a strong understanding of flight navigation and the mechanics that power a drone are encouraged to apply Any familiarity with UAV mission planning software … in a position to travel frequently - this idea should excite you, as travel can be global and at short notice Excellent interpersonal and communication skills, with a focus on customer experience. Ability to work independently in field conditions and collaboratively across teams. Experience in the following is beneficial: Multispectral or thermal imaging payloads; precision agriculture; remote sensing; environmental More ❯