51 to 75 of 85 Customer Experience Jobs in the East of England

Radius is seeking an experienced Data centre Project Manager/Readiness Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery … of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach More ❯

Radius is seeking an experienced Data centre Project Manager/Readiness Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery … of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach More ❯

to join our client, who are a leading provider of technology solutions in Field Mobility, Data Capture, and Industrial Automation . Renowned for their technical expertise and commitment to customer satisfaction, they serve a wide range of industries, including Aerospace, Retail, Warehousing & Logistics, and Manufacturing . As they continue to scale, our client is expanding their operations team, including … service centre, and configuration team Team Development : Structure and lead teams across Sales Operations, Technical Support, Managed Services, HR and Finance Process & Service Excellence : Drive service performance, OTIF, and customer experience through operational process design and optimisation Cross-Functional Ownership : Lead all areas outside of Sales and Marketing Transformation & Growth Support : Support large project mobilisation and post-win … scaling Governance & Reporting : Establish operational KPIs, controls, and reporting frameworks aligned to business targets The Skills & Requirements: Proven experience in multi-disciplinary operational leadership roles (Director/GM level) Track record in scaling service/ops functions within high-growth or transformation environments Strong background in supply chain, warehousing, and technical service delivery Practical, hands-on leader with strategic More ❯

visitors proud. With the potential of Local Government Reorganisation on the horizon, this is an opportunity to position Great Yarmouth Borough Council at the forefront of modern, agile, and customer-centred public services. We are embarking on one of the most significant transformation journeys in our history , rethinking how we work, improving the customer experience, and ensuring … Director ofResources, andworking closely with our Executive Leadership Teamand the wider management team, you will develop and deliver a council-wide transformation programme that drives greater efficiency, effectiveness, and customer satisfaction, leadingtransformational change projectsacrossservices to achieve consistent, measurable outcomes. This will include redesigning business processes and working practices to be modern, agile, and customer-focused, while harnessing digital … local government or a comparable public service setting. You will be an inspiring leader, equally comfortable setting strategic direction and getting hands-on to ensure delivery. You will bring experience of driving cultural change, improving processes, and leading cross-cutting programmes that deliver tangible benefits. Furthermore, you will understand how to use technology and digital solutions as powerful enablers More ❯

Some of your duties will include: - Developing and implementing comprehensive web marketing strategies to drive online sales - Generating reports, analysing performance data and developing actionable sales strategies - Improving user experience by ensuring a seamless and high-quality customer experience - Collaborating with industry specialist sites to ensure seamless integration of systems - Working closely with the product management team More ❯

Job Overview for Customer Services We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess exceptional communication skills and a strong ability to analyse customer needs. This role involves engaging with customers via phone and other channels, ensuring their queries are resolved efficiently. Responsibilities Handle incoming customer inquiries with professionalism and courtesy. Provide accurate information regarding products, services, and policies. Analyse customer issues to provide effective solutions and enhance satisfaction. Maintain detailed records of customer interactions through data entry. Collaborate with team members to improve service delivery and customer experience. Follow up on customer feedback to ensure ongoing satisfaction. Skills Excellent phone … etiquette, demonstrating professionalism in all communications. Strong IT and analytical skills to assess customer needs and provide tailored solutions. Effective communication skills, both verbal and written, to convey information clearly. Experience in data entry with attention to detail for accurate record keeping. Ability to upsell products effectively while maintaining a positive customer relationship. Join us as we More ❯

I'm working with a leading client in the Greater Cambridge area who is looking for a DevOps Engineer to join their growing Professional Services team. This is a customer-facing role where you'll work closely with clients to deliver innovative solutions, deploy cloud-based infrastructure, and automate workflows, all while representing the company at a senior technical … opportunities for innovation. About You We're looking for someone with a DevOps mindset and strong technical knowledge, combined with excellent communication skills and a passion for delivering exceptional customer experiences. Essential Skills & Experience: Proven experience in a DevOps, Infrastructure, or Systems Engineering role. Strong Python scripting skills for automation and workflow optimisation. Hands-on experience with cloud platforms (Azure, AWS, Kubernetes, Docker, etc.). Comfortable leading customer-facing meetings and managing client expectations. Knowledge of infrastructure deployment, networking standards, and server administration. Strong troubleshooting and analytical skills. Desirable (but not essential): Experience with SQL for data handling and migration. Familiarity with HTML, PHP, CSS, and XML/XSL translation. Understanding of case More ❯

I'm working with a leading client in the Greater Cambridge area who is looking for a DevOps Engineer to join their growing Professional Services team. This is a customer-facing role where you'll work closely with clients to deliver innovative solutions, deploy cloud-based infrastructure, and automate workflows, all while representing the company at a senior technical … opportunities for innovation. About You We're looking for someone with a DevOps mindset and strong technical knowledge, combined with excellent communication skills and a passion for delivering exceptional customer experiences. Essential Skills & Experience: Proven experience in a DevOps, Infrastructure, or Systems Engineering role. Strong Python scripting skills for automation and workflow optimisation. Hands-on experience with cloud platforms (Azure, AWS, Kubernetes, Docker, etc.). Comfortable leading customer-facing meetings and managing client expectations. Knowledge of infrastructure deployment, networking standards, and server administration. Strong troubleshooting and analytical skills. Desirable (but not essential): Experience with SQL for data handling and migration. Familiarity with HTML, PHP, CSS, and XML/XSL translation. Understanding of case More ❯

the resources you need to grow your career, in whichever direction you choose. Whether you want to increase your expertise in a particular area, or broaden your skills and experience across the business, we will support you. The Programme you will be working on is broad and includes: acquisition and integration of new core business functions implementing new technologies … into the business to improve our ways of working, drive efficiency and enhance customer experience driving policy and process change to support new initiatives in People and Culture About you You will have extensive experience managing multiple stakeholders and leading teams of both internal colleagues and external vendors through complex projects, often having to show initiative to … implement solutions to issues that are raised. You are familiar with Workday as a people system and have extensive experience with people and culture centred initiatives. You can take a brief for a business opportunity and turn it into a strategic blueprint and plan through robust engagement and analysis You can design, develop and maintain strategic reports and dashboards More ❯

best you can be in your role? An opportunity has arisen to join a leading Security systems Company as a Service engineer covering Manchester and the surrounding areas. Previous experience of working with Security systems such as C-Cure is preferable but is certainly not essential as our client offers a world-class training programme and personalised development plant … for EVERY employee. Our client's customer base includes some of the world's most recognisable brands and the customer experience is front and centre to everything that they do. Our client has an outstanding culture, which is why candidates regularly ask to work for this company? Want to find out more? Then call us now on More ❯

About the Role As a Software Support Agent, you'll represent Zellis in both internal and customer-facing interactions, delivering high-quality, multi-channel support for our software solutions. Youll work with a range of stakeholdersHR/payroll managers, finance, IT professionalsto resolve issues, improve service delivery, and enhance the customer experience. Key Responsibilities Technical Support : Provide expert … resolving technical and data-related issues, and contributing to product improvement. Case Management: Handle support cases through to resolution, ensuring timely updates and SLA compliance while delivering a positive customer experience. Knowledge Sharing : Create and maintain knowledge articles; identify trends and recommend process/product improvements. Collaboration : Represent the support team in meetings, follow defined support procedures, and help … drive continuous improvement. Travel & Flexibility : Occasional travel to Zellis/customer sites required Skills & Experience Background in software support or operational services; HCM knowledge is a plus. Strong communication and case management skills. Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS). Team-oriented, self-motivated, and able to manage workloads under pressure. Analytical More ❯

to join our IT Change team. Youll be at the heart of driving digital transformation, leveraging the Microsoft stack to deliver cutting-edge solutions that improve operational efficiency and customer experience. What Youll Be Doing Leading the implementation and enhancement of Microsoft Dynamics 365 and Power Platform solutions. Advising the business on the capabilities of Microsoft technologies and guiding … continuous learning. Providing expert third-line support and maintaining high-quality documentation. Engaging with the wider Microsoft community to bring fresh ideas and innovations. What Youll Bring Essential Skills & Experience: Strong problem-solving and communication skills. Proven experience with Microsoft Dynamics 365, Power Platform, Azure, PCF components, MS Graphs, and SharePoint. Background in delivering large transformational projects and … working within agile frameworks. Strategic thinking and stakeholder management. Ability to manage multiple projects and support activities simultaneously. Desirable Extras: Experience in the social housing sector or housing systems. Knowledge of web technologies, mobile app solutions, and MS SQL Server Integration Services. Development skills in .NET, PowerShell, and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS More ❯

join our IT Change team. You ll be at the heart of driving digital transformation, leveraging the Microsoft stack to deliver cutting-edge solutions that improve operational efficiency and customer experience. What You ll Be Doing Leading the implementation and enhancement of Microsoft Dynamics 365 and Power Platform solutions. Advising the business on the capabilities of Microsoft technologies and … learning. Providing expert third-line support and maintaining high-quality documentation. Engaging with the wider Microsoft community to bring fresh ideas and innovations. What You ll Bring Essential Skills & Experience: Strong problem-solving and communication skills. Proven experience with Microsoft Dynamics 365, Power Platform, Azure, PCF components, MS Graphs, and SharePoint. Background in delivering large transformational projects and … working within agile frameworks. Strategic thinking and stakeholder management. Ability to manage multiple projects and support activities simultaneously. Desirable Extras: Experience in the social housing sector or housing systems. Knowledge of web technologies, mobile app solutions, and MS SQL Server Integration Services. Development skills in .NET, PowerShell, and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS More ❯

join our IT Change team. You’ll be at the heart of driving digital transformation, leveraging the Microsoft stack to deliver cutting-edge solutions that improve operational efficiency and customer experience. What You’ll Be Doing Leading the implementation and enhancement of Microsoft Dynamics 365 and Power Platform solutions. Advising the business on the capabilities of Microsoft technologies and … learning. Providing expert third-line support and maintaining high-quality documentation. Engaging with the wider Microsoft community to bring fresh ideas and innovations. What You’ll Bring Essential Skills & Experience: Strong problem-solving and communication skills. Proven experience with Microsoft Dynamics 365, Power Platform, Azure, PCF components, MS Graphs, and SharePoint. Background in delivering large transformational projects and … working within agile frameworks. Strategic thinking and stakeholder management. Ability to manage multiple projects and support activities simultaneously. Desirable Extras: Experience in the social housing sector or housing systems. Knowledge of web technologies, mobile app solutions, and MS SQL Server Integration Services. Development skills in .NET, PowerShell, and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS More ❯

join our IT Change team. You’ll be at the heart of driving digital transformation, leveraging the Microsoft stack to deliver cutting-edge solutions that improve operational efficiency and customer experience. What You’ll Be Doing Leading the implementation and enhancement of Microsoft Dynamics 365 and Power Platform solutions. Advising the business on the capabilities of Microsoft technologies and … learning. Providing expert third-line support and maintaining high-quality documentation. Engaging with the wider Microsoft community to bring fresh ideas and innovations. What You’ll Bring Essential Skills & Experience: Strong problem-solving and communication skills. Proven experience with Microsoft Dynamics 365, Power Platform, Azure, PCF components, MS Graphs, and SharePoint. Background in delivering large transformational projects and … working within agile frameworks. Strategic thinking and stakeholder management. Ability to manage multiple projects and support activities simultaneously. Desirable Extras: Experience in the social housing sector or housing systems. Knowledge of web technologies, mobile app solutions, and MS SQL Server Integration Services. Development skills in .NET, PowerShell, and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS More ❯

creating a dedicated Project Management Office (PMO). The PMO function is being designed and rolled out now, and will require ongoing build, nurture, and refinement to deliver brilliant customer experiences through consistently well-managed projects. The Project Management Officer role is a step-up into leadership ideal for an ambitious Project Coordinator or Junior Project Manager who is … taking on day-to-day line management responsibilities (with structured support from the Head of Operations and HR Manager) Ensure clients, colleagues, and third parties have a seamless experience across every project Drive the design, rollout, and continuous improvement of the PMO function For the right candidate, this role offers a clear growth path to PMO Manager as the … as escalation point for governance issues, risks, and decisions. Liaise with Finance on project milestones, budgets, and invoicing. Continuous Improvement Monitor PMO team performance against agreed measures (compliance, efficiency, customer satisfaction). Lead focus groups and initiatives to refine processes, templates, and tools. Promote the PMO across the business as a driver of project excellence and customer experience. More ❯

This growing and successful Software consultancy are looking for: The Application Support Specialist will be responsible for assisting the growing customer base with technical and operational queries across a wide range of business processes. Your duties will include responding to system operation inquiries, documenting the issues, and working towards the optimal solution. The right person for this role will … demonstrate initiative, with the ability to work independently or as part of a team. Excellent communication skills and a friendly empathetic manner. Ability to work under pressure and manage customer experience. Strong written and verbal communication skills with the ability to translate business requirements into technical information. Preferred Qualifications and Experience A person applying for this role must … Business Management Software systems OR a Degree or third level qualification in Computer Science, Accounting or Business. OR a good knowledge of financial and management reporting & a financial acumen. Experience in any of the following is desirable but not essential as training will be provided: Strong knowledge of Databases, like SQL Server, MySQL including SQL scripting & SQL Admin Studio. More ❯

end launch and optimisation of Shopify-based DTC websites across multiple markets. Oversee localisation, regulatory readiness, and in-market 3PL partner setup. Own and manage risk logs covering compliance, CX, and operational readiness. Channel Expansion Support GM with market expansion and transitions, ensuring continuity and alignment with commercial strategy. Manage the roadmap for onboarding new e-tailers, ensuring seamless operational … to embed agile, cross-functional ways of working. Success Measures (KPIs) Timely launch of new DTC websites across target markets. Fully operational 3PL partnerships meeting SLAs (cost, lead times, CX). Zero downtime or disruption during transitions. Efficiency gains through reduced manual processes and stronger data flow. Successful onboarding of new partners and channels. About You Were looking for a … commercially astute, hands-on leader who can operate at both strategic and executional levels : 10 years experience in transformation delivery and programme/project management , ideally in beauty, retail e-commerce, consumer goods, or tech. Proven track record in multi-country programme delivery with complex regulatory, operational, and commercial interdependencies. Experience launching Shopify (or equivalent) DTC platforms and More ❯

supplying high-quality solutions to the security industry. Our products are trusted by installers, integrators, and end users across the UK and beyond. We pride ourselves on delivering exceptional customer service and innovative technology. The Role As a Technical Support Engineer, you’ll be the first point of contact for customers and field engineers seeking assistance with our products. … You’ll use your technical knowledge, problem-solving skills, and product expertise to troubleshoot issues, provide clear guidance, and ensure a positive customer experience. Key Responsibilities: Provide technical support via phone, email, and remote assistance tools Diagnose and resolve product-related issues for customers and engineers Advise on installation, configuration, and maintenance of door entry and access control systems … to the R&D team where necessary Keep detailed records of support cases in our CRM system Support product testing and documentation when required What We’re Looking For: Experience in technical support or engineering, ideally in the security, access control, or related electronics industry Strong troubleshooting and problem-solving skills Excellent communication skills with a customer-first More ❯

Planning & Funding Focus) What is the role about? We are transitioning to a Product & Platform (P&P) operating model, moving towards outcome-based delivery that improves both efficiency and customer experience. We're seeking a Senior Business Analyst/Business Architect to shape and embed key areas of this future framework, covering Integrated Business Planning, Cross-Domain Planning, Demand … level and the ability to design operating models that stick. What do we need from you? Proven success as a Business Analyst/Business Architect in complex organisations. Strong experience with Target Operating Model (TOM) creation and implementation on a large scale. Deep knowledge of Agile ways of working, not just tooling and process, but also cultural adoption and More ❯

the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join Our Team as a UX Designer! Are you a passionate and innovative UX Designer looking to make a difference? Do … be doing: Crafting Experiences: Take charge of both large and small projects, transforming complex challenges into simple, user-friendly solutions. Collaborative Process: Work closely with Product Managers to identify customer problems, build testable hypotheses, and enhance the overall customer experience. Human-Centered Design: Advocate for user needs and champion human-centered design principles both within your team and … only skilled but also passionate about UX design. Here's what you need to succeed: A strong portfolio showcasing your expertise in designing for web, responsive, and native applications. Experience with high-profile design projects in a customer-facing commercial environment. Proficiency in design tools like Figma, Sketch, Marvel, Miro, and Axure. A solid understanding of the end More ❯

Payments Relationship Manager – Gibraltar £70,000 – £105,000 (depending on experience), healthcare, pension, 20 days holiday plus 12 bank holidays Onsite – Gibraltar About the Opportunity Join a forward-thinking company within the Gambling and iGaming sector that’s expanding internationally and investing in innovative technology. As Payments Relationship Manager, you’ll take full ownership of global payment strategies, driving … partnerships, resilience, and efficiency across multiple markets. This is a senior role where your expertise and leadership will directly influence business performance and customer experience. What You’ll Be Doing In this role, you’ll take the lead in managing and developing relationships with payment service providers, ensuring regular communication and strategic reviews that drive performance and strengthen partnerships. … By staying ahead of global payment trends, regulations, and emerging technologies, you’ll provide valuable insights to stakeholders and shape a clear payments roadmap that balances efficiency, compliance, and customer experience. You’ll oversee the full onboarding process for new PSPs, from documentation through to integration, working closely with product teams to ensure seamless, user-focused solutions. Alongside this More ❯

working with our client, a fast growing company bringing ultra-fast fibre to more rural communities across the Highlands.To help them on this journey, they are looking for friendly, customer-focused people to join the installation teams in Inverness and the North Highlands. Don't worry if you don't have fibre experience as full training provided. This … Carry out light excavation and cabling work (indoors and outdoors) Work on overhead networks where needed Test equipment and show customers how to use their new service Deliver excellent customer experiences every time What youll bring: Great communication and customer service skills Comfortable working outdoors, at height, and with manual tasks Full UK driving licence (essential) Flexibility for More ❯

working with our client, a fast growing company bringing ultra-fast fibre to more rural communities across the Highlands.To help them on this journey, they are looking for friendly, customer-focused people to join the installation teams in Inverness and the North Highlands. Don't worry if you don't have fibre experience as full training provided. This … Carry out light excavation and cabling work (indoors and outdoors) Work on overhead networks where needed Test equipment and show customers how to use their new service Deliver excellent customer experiences every time What youll bring: Great communication and customer service skills Comfortable working outdoors, at height, and with manual tasks Full UK driving licence (essential) Flexibility for More ❯

working with our client, a fast growing company bringing ultra-fast fibre to more rural communities across the Highlands.To help them on this journey, they are looking for friendly, customer-focused people to join the installation teams in Inverness and the North Highlands. Don't worry if you don't have fibre experience as full training provided. This … Carry out light excavation and cabling work (indoors and outdoors) Work on overhead networks where needed Test equipment and show customers how to use their new service Deliver excellent customer experiences every time What youll bring: Great communication and customer service skills Comfortable working outdoors, at height, and with manual tasks Full UK driving licence (essential) Flexibility for More ❯