76 to 100 of 186 Customer Service Jobs in the East of England

candidate must have experience of working within an IT Support Team and will be very familiar with the Windows desktop and server operating system. Customer service, patience and good communication skills are essential for this position, as is a flexible, versatile approach to work. The ability to think … quickly on your feet under pressure and be creative with limited resources is an important part of this role. Key responsibilities: Service Desk/Ticket Management. Perform 1st and 2nd level responsibilities for technologies within the estate, escalating issues to 3rd line support where appropriate. Act as ‘1st point ...

consultancy and support on IT projects as required work in collaboration with IT and business colleagues be a point of escalation for the IT service desk provide ongoing customer contact throughout the lifecycle of the request/project document configuration, processes, and test plans to continually improve performance … service highlight risks and suggest mitigating actions create and maintain documentation relating to application setup, configuration, processes etc and ensure knowledge is shared with IT colleagues employ a strict testing regime adhere to change management processes log and update tickets in the ITSM system What Were Looking For Must ...

consultancy and support on IT projects as required work in collaboration with IT and business colleagues be a point of escalation for the IT service desk provide ongoing customer contact throughout the lifecycle of the request/project document configuration, processes, and test plans to continually improve performance … service highlight risks and suggest mitigating actions create and maintain documentation relating to application setup, configuration, processes etc and ensure knowledge is shared with IT colleagues employ a strict testing regime adhere to change management processes log and update tickets in the ITSM system What Were Looking For Must ...

liaising with users. Helping solve technical issues (hardware and software). Liaising directly with end users to resolve any problems, as directed by the Service Desk Manager. Logging and triaging of technical support requests over the telephone, face to face or by email within the ITSM tool. Using remote … control tools and technologies to assist end users’. Documenting systems and procedures as implemented creating a comprehensive knowledge base. You should be: Customer facing and have customer service skills Good communication skills Helpdesk experience Your technical skills will ideally cover the following technologies: Azure Cloud – including ...

office) Salary: £38,000 per annum Job Reference: 35840 As a Senior Repairs Administrator, you will play a crucial role in ensuring exceptional customer service and smooth operations within the repairs service. You will oversee the administration of repair and disposal services, manage customer enquiries and support … passport. Travel expenses will be paid. UK Security Clearance (SC) and NPPV3 clearance will be required for the role. Responsibilities * Manage day-to-day customer enquiries related to the repair services, providing clear and efficient communication * Administer inbound and outbound devices for repair or secure disposal, ensuring they ...

candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. … including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site ...

candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. … including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site ...

candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. … including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site ...

candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. … including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site ...

join our Information & Operations team. As an Information Assistant, you will play a critical role in the successful delivery of a responsive, high quality customer centric experience for our Staff and Students. The Information & Operations team provide innovative, reliable services which are continually adapted to meet the changing needs … external members, encouraging them to explore and make use of all our Library services. You will be part of an agile and flexible customer-focused team, that provides an efficient first line Library and IT service to support users with Library enquires, use of Library and IT resources ...

join our Information & Operations team. As an Information Assistant, you will play a critical role in the successful delivery of a responsive, high quality customer centric experience for our Staff and Students. The Information & Operations team provide innovative, reliable services which are continually adapted to meet the changing needs … external members, encouraging them to explore and make use of all our Library services. You will be part of an agile and flexible customer-focused team, that provides an efficient first line Library and IT service to support users with Library enquires, use of Library and IT resources ...

Service Desk Technician Salary £28,489- £29,988 Location: Head Office Full Time 37 hours per week/Office-based in Peterborough Are you seeking a new challenge in IT where you can put your brilliant customer service skills and your technical ability to good ...

Administrator Leading Facilities Management Company Location: Hertfordshire Salary: £30,000 per annum Employment: Full-time, Permanent Agency Advert Are you an organised, proactive, and customer-focused professional looking to take the next step in your career? Our client, a highly respected and fast-growing facilities management company based … Monitor job progress and update clients and internal teams accordingly Coordinate planned and reactive works, ensuring all documentation is accurate Maintain databases, reports, and service records Provide exceptional customer service at all times About You Previous experience in a helpdesk, facilities, or administration role Strong communication skills ...

permissions in Active Directory Maintaining accurate IT asset records and assisting with deployments Creating documentation and sharing knowledge across the ICT team Providing exceptional customer service with a friendly, "can-do" attitude About you A Level education or equivalent and demonstrable commercial networking experience Experience of site … Experience supporting WAN environments and configuring mobile devices Hands-on knowledge of Active Directory and hardware provisioning (Autopilot) A proactive, self starter, and customer-focused mindset If your past experience doesn't match perfectly with every requirement of the job Why work with us? VolkerWessels UK operate through five ...

About the Role Our client a growing family run and expanding business are recruiting ! We’re looking for proactive and customer-focused Technical Support Engineers to join our client's growing support team. This role would suit someone with experience in 1st Line or 2nd Line support, who enjoys … problem-solving, delivering great service, and working with a variety of technologies. You’ll be the go-to person for diagnosing and resolving technical issues — keeping systems running smoothly and ensuring customers get the best possible experience. Key Responsibilities Provide 1st and/or 2nd line support to internal ...

hour Full-Time | 3-Month Contract (January - March) Start Date: Early January We are supporting an established organisation in Norwich seeking a proactive and customer-focused 1st Line Support Technician to join their IT Service Desk on a 3-month contract, running from January through … Escalating more complex issues to 2nd Line or specialist teams Assisting with laptop/desktop setup, password resets, and general system troubleshooting Delivering excellent customer service and maintaining accurate documentation About You The ideal candidate will bring: Previous experience in a 1st Line/Service Desk ...

will provide high-quality 1st and 2nd line support across desktops, laptops, mobile devices, printers, and other endpoint hardware. The successful candidate will be customer-focused, technically capable and able to resolve incidents quickly and efficiently to keep systems running smoothly. Key Responsibilities Install, configure and maintain Windows … Windows 11 desktop environments Provide 1st & 2nd line IT support via the Service Desk Support users in both physical and VMWare virtual environments Install, configure and troubleshoot hardware and software for desktop and mobile devices Ensure communication systems deliver seamless service, resolving incidents promptly Administer Active Directory ...

Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level … customer service to all users, you will be a 2nd line escalation point for the service desk click apply for full job details ...

network knowledge & troubleshooting Cyber Security threats and tools available to protect against them Cyber Essentials & GDPR policies to keep data safe Good customer service skills, able to understand problems and diagnose faults Able to manage workflow with multiple tickets Experience of Zero Trust solutions - Good written & verbal communication ...

role, you will be required to work closely with the Delivery, Support and Change teams to facilitate the installation and support of customer and Claranet equipment to the highest possible standards. You will also be responsible for the decommissioning of equipment at the end of its life … hardware faults and the installation of spares or components as required Installation and decommission of managed equipment within the Data Centres and external customer sites Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments Accepting and taking ownership of fault escalations from ...

relationships, with a strong focus on performance, data quality and scalability. Work closely with integration teams on Azure Integration Services (API Management, Logic Apps, Service Bus) where required. Ensure data is handled in line with security, data protection and regulatory requirements (e.g., GDPR, PCI where relevant). 5. Technical … Azure DevOps/GitHub. Good understanding of Azure services relevant to Power Platform solutions (e.g., Azure Functions, Logic Apps, Azure API Management, Key Vault, Service Bus). Experience integrating Power Platform with enterprise systems via standard connectors, custom connectors and REST APIs. Solid understanding of authentication & authorisation in Microsoft ...

relationships, with a strong focus on performance, data quality and scalability. Work closely with integration teams on Azure Integration Services (API Management, Logic Apps, Service Bus) where required. Ensure data is handled in line with security, data protection and regulatory requirements (e.g., GDPR, PCI where relevant). 5. Technical … Azure DevOps/GitHub. Good understanding of Azure services relevant to Power Platform solutions (e.g., Azure Functions, Logic Apps, Azure API Management, Key Vault, Service Bus). Experience integrating Power Platform with enterprise systems via standard connectors, custom connectors and REST APIs. Solid understanding of authentication & authorisation in Microsoft ...

contract Inside IR35 This area is a rapidly growing car benefit provider particularly in electric vehicles. They have traditionally had a strong public sector customer base which over the last two years has seen a dramatic growth in leading blue chip corporate businesses wanting to improve their green credentials. … their internal Salesforce team for the next 12 months. The purpose of the role is to help our internal team to implement Agentforce for customer service teams and Experience Cloud as a customer portal that will improve staff productivity and can scale with the business in addition ...

Project Manager Location: Colchester (Hybrid with occasional international travel) Are you a proactive, detail-driven Project Manager looking to take ownership of high-profile customer projects across the UK and internationally We are working with an established organisation in the technology space that is looking to strengthen its project … land on time, within scope, and to an exceptional standard.This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys customer interaction, and wants to make a measurable impact on project success. What you’ll be doing Leading the coordination and delivery of customer ...

This is an excellent opportunity to join one of the UK’s most forward-thinking Managed Service Providers , supporting businesses by designing, maintaining, and improving robust IT infrastructure environments. The organisation operates to exceptionally high technical standards and offers a strong platform for career progression, whether … senior MSP professional looking for greater technical depth and challenge. We’re seeking hands-on, infrastructure-focused engineers who enjoy working across complex customer environments and delivering reliable, secure, and high-performing IT services. If you’re passionate about networking, hardware, and on-prem/hybrid infrastructure ...