76 to 100 of 259 Customer Service Jobs in the East of England

of remote working combined with regular on-site collaboration. You will play a key role in designing, configuring, and supporting Dynamics 365 solutions that enhance business processes and improve customer experience across sales, marketing, and service functions. Key Responsibilities: Collaborate with business stakeholders to understand and document CRM requirements, translating them into functional specifications. Configure and customise Microsoft … CRM Functional Consultant role, with a strong focus on Microsoft Dynamics 365 (CE/CRM) . Solid understanding of CRM principles and business processes, particularly within sales, marketing, and customer service. Experience gathering business requirements, conducting workshops, and creating functional documentation. Ability to configure Dynamics 365 out-of-the-box features (entities, forms, views, workflows, security roles, etc.). More ❯

IT projects to a range of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we … communicate technical concepts to non- technical users.· You enjoy working as both a part of a team and leveraging the expertise of others to solve problems. · You have exceptional customer service skills with a proven ability to quickly build rapport. SYSTEMS YOU ARE FAMILIAR WITH · Proficiency in Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast More ❯

we are dedicated to providing products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users. Our diverse business includes four key branches: AutoProtect: Recognised for its outstanding warranties and value-added insurance products. Shine!: Our expert More ❯

helpdesk ticketing system. This may involve site visits if issues cannot be resolved remotely. Provide end-user support with remote access tools and mobile device management software. Deliver excellent customer service by managing user expectations and resolving issues in a timely manner. Scripting and Automation Develop and maintain PowerShell scripts to automate tasks and improve efficiency. Python scripting More ❯

Graduate Customer Experience Account Manager Location: Hemel Hempstead Salary: £19,500 - £26,000 + Commission Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support and occasional face … to face customer meetings Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your customers. Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer sales and service … third line support and follow up when resolved Handle general billing queries. Understand & pre-empt competitor risk Use company reporting mechanisms to prioritise your daily/weekly actions. Handle customer feedback and complaints both on the phone and in writing. Assist other departments to resolve customer-based challenges. Skills & Experience: Customer service or Sales experience. Excellent More ❯

Field Service Engineer The work is based on the customers sites and involves driving to various sites daily to perform the replacement and swap out of customer retail IT devices. Complete Technical Solutions are market leaders in the provision of managed IT services to the retail and hospitality sectors. We thrive on delivering customer satisfaction providing them … Typically calls will be scheduled between 08.30 and 17.30. A clean driving licence is essential for this role as it does require significant driving. Your Duties as a Field Service Engineer include: Provide on-site swap out services ensuring adherence to Customer contract commitments. Provide a professional approach to all Complete Technical Solutions customers and adhering to all … as required by the business Ensure that use of the Company call management system, via Web or mobile access is utilised correctly All paperwork to be completed exactly to customer requirements. Ensure that you follow all the documentation and procedures to fulfil the role at all times. Support colleagues where necessary at Head Office and in the field ensuring More ❯

Giant Group and our services please browse our website at: www.giantgroup.com The impact of your role As a Welcome Team Advisor , you will have an impact in increasing our customer base by identifying their needs and showcasing Giant’s solutions. Therefore, you will be a main point of contact, handling inbound and outbound calls, promoting our range of products … of the role include: Taking inbound and making outbound calls to warm leads. Meeting set KPI’s for conversion rates, activity levels and sales targets. Handling objections to encourage customer sign-ups. Manage customer emails and enquiries effectively. Taking the customer through the onboarding process using our CRM system. Provide exceptional customer service and resolve … customer complaints quickly and effectively. Your ideal experience & competencies Ideally you would have at least 2 years’ experience in a customer service/onboarding role or alternatively educated to a degree level. You can only excel in this role with excellent communication skills, both verbal and written. Being great at building rapport and relationships with your customers More ❯

The Diligenta vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. The programme sits within Diligenta’s Change and Transformation functions. This is a fantastic opportunity for someone with a degree looking to break into the sector with the opportunity to progress within the company. Role This role sits within Diligenta … The apprenticeship is delivered: This programme transforms promising individuals into true change agents, helping them drive business-critical projects. Course Objectives: Rework internal processes to boost organisational efficiency Enhance customer outcomes by designing for customer needs Accelerate transformation initiatives Stay up to date with cutting edge technologies like machine learning and AI Individuals who work on change initiatives. … Qualifications Any Degree, grade 2:2 (Essential) About the Employer Diligenta Ltd The Diligenta vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. Within a business environment that has been More ❯

be based out of our Hemel Hempstead office. Your mission An experienced Team Lead with a strong blend of management and technical expertise, known for a proactive, logical and customer-focused approach to problem-solving and driving operational excellence. The EDMS team plays a key role across all phases of the application lifecycle—planning, implementation and ongoing support—delivering … systems across the UK & Ireland. As a hands-on Team Lead, you will be responsible for leading and developing the team to ensure the delivery of a high-quality service to customers, while also actively supporting the resolution of incidents and technical challenges. Main responsibilities • Line management of a 2nd/3rd line technical team. • Managing workloads, and where … possible, maximising/increasing the quality and efficiency of the service provided by the team. • Managing communications with customers and escalations with outsourced partners. • Monitoring of ticket quality and continuous improvement of team performance. • Acting as an escalation point for incidents/problems/service requests. • Assisting with the creation and management of customer and technical documentation. More ❯

position. The role is hybrid, reporting to any offices including Luton/Sheffield/Warrington. The Client My Client provides a single-source software product, delivered as a cloud service, with sophisticated customisation facilities covering works management, quality and safety inspections, customer service management, and more. They also offer professional services such as training, business process analysis … data migration, and system configuration. This role is part of a team reporting to the Professional Services Manager, with potential for growth in line with increasing customer demands. We are looking to add a highly skilled Street Works Consultant to the growing Professional Services team. With experience in the Street Works Industry, you will be the subject matter expert … our services. As a Professional Services Consultant, you will undertake activities such as running workshops, reviewing business processes, capturing requirements, configuring our solution, demonstrating configurations, supporting testing, and providing customer training and post-go-live support. Close contact with the sales team for tendering and supporting demonstration processes may be required. The role requires delivering consultancy services both from More ❯

to use your own initiative Proficiency in Microsoft Windows and Microsoft Office products. While not essential, workplace experience or exposure to hardware and software support would be desirable. Strong customer service skills, with the ability to communicate effectively and empathetically with end-users. Your Training with Baltic: This apprenticeship provides the skills, qualifications and experience you need to … the learner will already have exposure to infrastructure and/or database management. Bespoke Modules: Confident Communication - Enhance communication through self-awareness, body language, voice control, and digital skills, Customer Service Fundamentals - This course covers customer service essentials: understanding customers, product knowledge, conflict resolution, interpersonal skills, and self-improvement. Next Steps: If this sounds like the More ❯

Full Time 8:30am – 5pm Monday to Friday - Option to work two days from home after successful probation period 25 days annual leave plus bank holidays which rises with service of 3, 5 and 7 years Pension scheme, Social events and Christmas party, Free Parking onsite Main Purpose of the Role: Reporting to the Procurement Director, the E-Commerce … manage the company’s growing e-commerce operations. This role is pivotal to the company’s business strategy, as you will be responsible for driving online sales growth, optimising customer experiences, and expanding our digital footprint. As part of a dynamic and rapidly growing company, the E-Commerce Manager will play a critical role in shaping the company’s … SEO strategy and execution to enhance online visibility, improve search rankings, and drive qualified traffic to the site. To run marketing campaigns to attract more users to the website Customer Experience Management: Address and resolve order-related and customer-related technical queries, ensuring a seamless and high-quality customer experience. Data-Driven Decision Making: Generate reports, analyse More ❯

Are you a service-minded problem solver? Do you want to put your leadership and communication skills to use to ensure our IT projects deliver the utmost value for our customers and their patients? We are currently looking for a deployment project manager serving customers in the UK & Ireland. Sectra is one of the world's leading providers of … their ability to effectively deliver patient care. To thrive in this role, you need to have an understanding of IT environments so that you can communicate efficiently and understand customer requests. You must be service-minded, enjoy adapting to changing circumstances, be able to handle strict deadlines and be looking for an opportunity to take initiative. We think … you need to have an understanding and/or experience of IT environments. You will always have deployment engineers as a resource in your projects, but need to handle customer communication independently and efficiently, including communication with IT departments, security experts and other stakeholders. As a leading international medical PACS provider we are contributing to a healthier and safer More ❯

Account Executive (IT Services) Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. This is your chance to … play a crucial role in expanding their client base and ensuring exceptional customer satisfaction. Your Core Responsibilities: Client Champion: Develop and nurture strong relationships with existing clients, managing renewals and exceeding their needs. Growth Driver: Identify and pursue new business opportunities, leveraging warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored … proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide strategic insights. Problem Solver: Handle client inquiries and resolve issues promptly and effectively. Organized Pro: Maintain accurate More ❯

party providers to resolve complex incidents. Carry out routine maintenance checks, patching schedules, and health checks. Assist in implementing change management procedures and infrastructure upgrades. Support incident, problem, and service request processes aligned with ITIL best practices. Provide excellent customer service and communication during incident resolution. Essential Skills & Experience: Experience working in a NOC, Service Desk More ❯

multi branded, nation company specialising in home improvemnts and we are committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking a talented 2nd Line Support Technician to join … level for fault tickets not resolved by the First Line Support Team. Arrange distribution of any inventory items which need to be dispatched from the IS Department Deliver 'best customer service' to all company staff. Spend one day per week acting as a First Line cover. What We're Looking For Proven experience in a similar role. Full … Laptop hardware and be able to diagnose and resolve hardware issues Knowledge of WAN, LAN and wireless facilities Why Join Us? Competitive Salary Pension 31 days holiday, increasing with service, plus have your birthday off Paid time off annually to volunteer Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to More ❯

the stakeholders of the department and Computacenter peer functions. Coaching and supporting a team of employees. Accountable for driving urgency and commitment to high standards of ethics, regulatory compliance, customer service with business integrity. With an unyielding focus on customer service excellence. Certifications in Relevant Frameworks: Lean Six Sigma Black Belt, Master Black Belt, or Lean More ❯

the stakeholders of the department and Computacenter peer functions. Coaching and supporting a team of employees. Accountable for driving urgency and commitment to high standards of ethics, regulatory compliance, customer service with business integrity. With an unyielding focus on customer service excellence. Certifications in Relevant Frameworks: Lean Six Sigma Black Belt, Master Black Belt, or Lean More ❯

has built up. You will be driven to succeed and will also have the ability to work with a highly effective sales support team in order to maximise the service of the company. Be able to deal with new markets, growth areas, trends, customers, partnerships, services prospection, negotiation and commercial follow up of UK customers and branching out further … Sound experience in a sales environment is key and ideally from the following industries: Packaging, FMCG, Distribution or other relative industry. Strong technical and creative problem-solving skills. Excellent customer service skills. Good communication skills both written and verbally. Experience of closing and negotiation techniques. Adaptable and flexible on managing workload. . If you are interested in applying More ❯

technological solutions. Does this sound like you? As an experienced IT Programme Manager/Head of Product, you will be delivering in a Retail environment or similar faced-packed customer focused organisation. You'll require strong leadership and stakeholder engagement at all levels, good knowledge of ERP systems and a track record of managing RFPs. You'll have good … judgement, a sense of urgency and will have demonstrated commitment to high standards of ethics, regulatory compliance, customer service and business integrity. The ideal candidate will demonstrate critical thinking abilities, possess strong problem-solving and troubleshooting skills, exhibit self-motivation, and maintain a high sense of urgency and professional integrity. You'll have great interpersonal skills, demonstrating a More ❯

phone, email, and in-person. You'll troubleshoot hardware, software, and network issues, ensuring our IT systems run smoothly. Your responsibilities will include: Resolving technical issues and providing excellent customer service. Installing, configuring, and maintaining computer systems and peripherals. Performing regular system maintenance and updates. Assisting with the setup and deployment of new equipment. Keeping accurate records of support … own transport to move IT equipment as needed. Desirable Qualifications: CompTIA A+ and N+ certifications. InTune experience Skills and Personal Qualities: Clear and professional communication skills. Strong teamwork and customer care abilities. Versatility and confidence in your technical skills. The ability to work under pressure and manage your workload. Enthusiasm and attention to detail. Working Arrangements: Based in our More ❯

Select how often (in days) to receive an alert: Service Architect Location: UK - Mobile England Job-ID: 214179 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team At Computacenter, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success … and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions. We are looking for a Service Architect to join our Customer Service Design function. The Customer Service Design (CSD) team architects all of Computacenter's Managed Services Customer opportunities, delivering … market-leading service solutions across our core capabilities within Lifecycle, Workplace, and Enterprise. Our Service Architecture group is aligned with our portfolio and provides detailed service design and commercial constructs to meet customer needs. The dynamic team is located across Europe and India and brings a wealth of experience and a wide range of skills. As More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £16.25 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week, rotating shifts including weekends (on a rota) Start: ASAP Are you an experienced IT support professional looking to be part of a dynamic, project-focused environment? We … are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities. What You'll Be Doing: Providing 1st and 2nd line technical support to internal … users, including international teams Managing and resolving a wide range of IT issues through the service desk system Building and configuring desktops and other hardware as part of project rollouts Working to SLAs and escalating more complex issues where necessary Delivering excellent customer service with clear communication and follow-up Supporting a hybrid environment including Windows and More ❯

Customer Success Manager Location: Hemel Hempstead Salary: £26,000 - £28,000 + Bonus Hours: Monday Friday, 9am 5.30pm We are recruiting for candidates with a customer success or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. You will be part of the team that … provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks: Support your … customer base, managing and exceeding their expectations. Identify and create opportunities that benefit your customers Performing account reviews Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate Handle both incoming and outgoing customer sales and service calls Create and manage cases in Dynamics More ❯

Graduate Customer Support Engineer - Atomic Spectroscopy Graduate Customer Support Engineer - Atomic Spectroscopy Apply locations United Kingdom - East England - Cambridge United Kingdom - England - London time type Full time posted on Posted 16 Days Ago job requisition id Job Description Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our … can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at . Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support … dynamic organization to be a part of this rewarding and exciting work! You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our spectroscopy solutions (ICP-MS, ICP-OES, AAS) . Your main responsibilities will be: Respond to customer needs by providing repair, installation, upgrade and preventive maintenance More ❯