1 to 25 of 31 Service Delivery Jobs in the East of England

Service Asset and Configuration Management (SACM) Clearance Level - High (Active or eligibility to gain DV STRAP) Location: Huntingdon UK UNLEASH YOUR POTENTIAL The Service Asset and Configuration Management (SACM) is part of the Service Management team (ITAM Team) and provides consistent & efficient management of Assets and Service Configurations within the service for Leidos customers. The primary objective of the SACM Lead is to use the Leidos SACM product set (People, Process, Technology etc.) to define and manage the configuration elements of services that are user-centric. Responsible for the delivery of cost effective SACM ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As a Lead Service Delivery Manager within our Service Delivery Management team … Service Operations Division, you'll play a key role in ensuring the effective delivery and continual improvement of integrated services across a range of business and technical service lines. You will work closely with senior stakeholders, suppliers and internal teams to ensure services meet business needs, deliver ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs) to join … team in Digital Operational Services. This role provides a superb opportunity to be a Senior Service Delivery Manager leading the delivery of essential roadside technology services that are critical to the delivery of a safe and reliable motorway and trunk road network. If you are passionate ...

Service Engineer Are you an experienced Service Engineer with a background in machining or precision engineering? Do you thrive in manufacturing or production environments, installing and maintaining advanced machinery? If you are a proactive Service Engineer looking to join a growing, technology-driven organisation where your skills … road per week). COMMUTABLE LOCATIONS: Bedford, Corby, Kettering, Daventry, Bletchley, Wellingborough, Newport Pagnell, Rushden, Northampton, Milton Keynes, Aylesbury, Buckingham, Luton, Biggleswade As our Service Engineer, you will join an established and experienced national team. Your first 6 months will be spent training, learning on the job, and shadowing ...

summary The East of England Ambulance Service (EEAST) is pleased to offer an opportunity to an exceptional candidate to work in its Digital department, as an Digital Service Asset & Configuration Management (SACM) Apprentice. This is a fixed-term contract for the duration of the apprenticeship. Completion … apprenticeship may lead to additional opportunities at the Trust if the business circumstances allow. The post holder is responsible for supporting day-to-day service asset and configuration management activities. This includes, but is not limited to: o Imaging, deployment, asset tracking and recoveryo Stock control and replenishment across ...

translate these into digital, data and technology requirements that deliver measurable outcomes. Working across the organisation, you'll identify opportunities for digital transformation and service improvement, helping to shape demand, prioritise requirements and ensure technology delivers genuine value. Key responsibilities of the Business Relationship Manager will include * Acting … strategic interface between DDaT and key business areas * Building strong relationships with senior stakeholders and service leads * Understanding business priorities, challenges and opportunities and translating these into clear DDaT requirements * Supporting the development and delivery of digital roadmaps aligned to organisational priorities * Capturing, assessing and prioritising demand ...

translate these into digital, data and technology requirements that deliver measurable outcomes. Working across the organisation, you'll identify opportunities for digital transformation and service improvement, helping to shape demand, prioritise requirements and ensure technology delivers genuine value. Key responsibilities of the Business Relationship Manager will include * Acting … strategic interface between DDaT and key business areas * Building strong relationships with senior stakeholders and service leads * Understanding business priorities, challenges and opportunities and translating these into clear DDaT requirements * Supporting the development and delivery of digital roadmaps aligned to organisational priorities * Capturing, assessing and prioritising demand ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Lead Service Manager Manager role, which … Agile-delivery-first position operating under a LSM title. The role holder is responsible for delivering strategic outcomes utilising the DevSecOps capability within Infrastructure & Platforms. With a strong commercial and financial acumen, the Lead Service Manager also is responsible managing the full cycle of all new deliveries ...

queries. The responsibilities of the role include working across a variety of applications and projects including set-up, maintenance and decommissioning, and ensuring the delivery of a high-quality service to our end users. The role holder should be a motivated team player with strong problem-solving skills … occasion the Corporate Business Systems Analyst may be asked to work outside normal business hours, assisting the ETEL Technology teams to deliver a consistent service for our customers. The role will operate on a hybrid basis, to include time spent onsite at our central offices in Letchworth as well ...

Service Desk Team Leader Location: Cambridge (hybrid working available) Salary: Up to £45,000 Contract: Full time, permanent We're partnering with one of Cambridge's most established and innovative technology organisations, who are looking for a proactive and people-focused IT Service Desk Team Leader to join … take that next step in your career, this could be the perfect opportunity. Key Responsibilities Lead, support and develop a team of five IT Service Desk professionals Provide hands-on technical support and act as an escalation point for complex IT issues Manage and prioritise support tickets, ensuring service ...

coordination and support across a range of network-related activities. As a Networks Coordinator, you will play an important role in ensuring the effective delivery of network services, collaborating with teams across Network Security, Network Operations and Network Projects, as well as wider Information Management functions. The successful candidate … will be confident working with stakeholders at different levels, comfortable challenging existing processes and able to identify opportunities to improve service delivery through new ideas and innovative approaches. The Role As Networks Coordinator, your responsibilities will include: Providing centralised coordination and administrative support across the Network Services function. ...

Service Engineer London/South East Up to £60,000 Basic + Bonus + Company Car + Benefits An established building controls and energy management specialist is looking to recruit a BMS Service Engineer to support customers across a range of commercial building environments. The company provides building … established technical offering and a focus on long-term customer relationships, this is an opportunity to join a business where engineering expertise and service delivery are central to its success. Key Responsibilities Carry out planned preventative maintenance and reactive service visits on BMS installations. Diagnose and resolve ...

opportunity for an experienced Network Engineer to take a senior technical role, working directly with customers and programme teams while contributing to the design, delivery, assurance and continuous improvement of a complex and highly secure network environment. We are looking for an experienced Senior Network Engineer with strong technical … across enterprise, data centre and security networking. You will play a key role within the network engineering team, providing technical leadership across both operational service delivery and project/change activities. You will be expected to take ownership of complex technical problems, develop robust network solutions and provide ...

improvement of our information management and collaboration platforms. Manage the IT Helpdesk and act as the escalation point for complex technical issues. Introduce practical service management disciplines and performance standards, so service delivery is structured, repeatable and measurable. Drive continual improvement in service quality, resilience … compliance role. Practical experience of operating an ISO 27001-aligned management system and supporting external audits. Experience managing or leading an IT helpdesk or service desk, with a good understanding of service management practices. A solid technical background across Microsoft 365, SharePoint, Windows Server and endpoint management, with ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Lead SOC Manager you will be responsible for leading and managing all activities within the Security … leadership forums and serve as the primary liaison with senior management, governance, assurance, and key stakeholders. Lead the operational day to day delivery of the hybrid SOC delivery model. Manage and lead the delivery of SOC services, providing tactical leadership and oversight for security monitoring, incident response ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement … Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads ...

week) Are you already the technical escalation point within your IT Support team? Do you enjoy solving complex technical issues, mentoring colleagues and driving service improvements? We're recruiting for a Senior Technical Support Analyst to join a growing internal IT team, acting as the bridge between the Service … developing the team's knowledge base, documenting complex issues and solutions within Confluence to improve consistency, support future automation and strengthen long-term service delivery. Key Responsibilities Act as the senior technical escalation point for complex support issues Mentor and coach Technical Support Analysts, helping to develop the wider ...

priorities with longer-term planning and development. Key responsibilities of this IT Manager role will include: Lead the IT support function, ensuring incidents and service requests are resolved efficiently and colleagues receive an excellent service. Manage, coach and develop the Infrastructure & Support team, promoting accountability, collaboration and continuous improvement. … business continuity arrangements. Plan and deliver infrastructure and security projects, ensuring changes are managed safely and effectively. Identify opportunities to improve system reliability, service quality, efficiency and cost-effectiveness. Manage external suppliers, technical support partners, IT assets and technology procurement. Contribute to infrastructure strategy, budgets and the longer-term ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport netw click apply for full job details ...

requirements, this is a fully office-based position in Stevenage. Key Responsibilities Review and fulfil Windows-related customer requests, ensuring a high standard of service and timely delivery. Build, configure, and support Windows Server environments, primarily hosted on VMware infrastructure. Create and maintain build documentation, work instructions, and operational … data centres. Maintain and update gold build images. Perform Windows Server patching, upgrades, and routine maintenance activities. Monitor and report on infrastructure capacity and service performance. Attend regular engineering meetings and provide updates on outstanding incidents, requests, and project activities. Investigate, diagnose, and resolve infrastructure and customer issues ...

ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers conduct reactive and proactive … organisational skills and be independent and comfortable with autonomous working. Have the ability to tackle complex problems and incidents. Have experience in ITIL ICT service delivery on critical infrastructure. Have experience of working under pressure to meet deadlines while handling multiple priorities. Be experienced in patch management including ...

security events where required. Assisting with vulnerability assessments, penetration testing activities and technical security reviews. Identifying opportunities to improve assurance processes, procedures and service delivery. Maintaining awareness of emerging threats, industry standards and evolving assurance methodologies. Contributing to wider cyber security activities and security improvement initiatives across the business. ...

independence. About the Team You will join an experienced engineering team in Great Yarmouth and work closely with colleagues across Engineering, Production, Sales and Service, as well as suppliers and other technical stakeholders. The team values practical ability, curiosity, reliability and a genuine interest in engineering. You will receive … lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers ...

looking to take the next step in your career? If so, Bidwells are currently looking for a 2nd Line Support Engineer to join our service desk team. As a 2nd Line IT Support Engineer, youll play a key role in delivering high-quality technical support to colleagues across Bidwells. … Sitting within our Service Desk team, youll take ownership of more complex technical issues, troubleshoot escalations from 1st Line Support and help ensure our people have the technology they need to work effectively. Youll be a knowledgeable and approachable point of contact within the team, supporting and mentoring ...

team, the role uses quality assurance methodologies, Root Cause Analysis (RCA), audits, and performance insight to identify improvement opportunities, strengthen controls, and enhance service delivery. The role supports the delivery of the Quality Assurance Framework and contributes to the organisation's Quality Management System by driving continuous improvement … using quality assurance measurements, Root Cause Analysis (RCA), audit findings, complaints, customer feedback, and operational insight. Lead procedure improvement activities, identifying opportunities to enhance service quality, compliance, operational efficiency, client outcomes, and risk controls. Conduct quality assurance reviews and internal audits, where required, to assess adherence to procedures, evaluate ...