1 to 25 of 51 Service Delivery Jobs in the East of England

Service Delivery Manager Exciting technology within SaaS business Norwich (1 day working in the office) We are seeking an experienced and technically credible IT Service Delivery Manager to lead the delivery of support and managed services for our clients. This role is responsible … service performance, operational leadership, client satisfaction, and continual service improvement. You will act as the primary operational contact for assigned clients while leading and developing the Support team to deliver exceptional service outcomes. The successful candidate will combine strong people leadership skills with a solid technical understanding ...

Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents … requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital ...

fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal. Closing date: Tuesday 16 June 2026. We may extend the closing date, however … kidney disease. Our vision is the day when everyone lives free from kidney disease. The IT operations manager will lead the day-to-day delivery of IT services at Kidney Research UK, ensuring a reliable, secure and well-governed IT environment that enables colleagues to deliver the charitys mission. ...

Service Desk Manager/Service Desk Team Leader - £60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager/Team Leader to lead a team of support engineers based both in the UK and China, whilst … remaining actively involved in the technical delivery of services. Salary: £60,000 - £65,000 Benefits: Excellent Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels ...

Service Desk Manager/Service Desk Team Leader - £60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager/Team Leader to lead a team of support engineers based both in the UK and China, whilst … remaining actively involved in the technical delivery of services. Salary: £60,000 - £65,000 Benefits: Excellent Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Fixed Term 6 Months As a Carrier Delivery Coordinator, you'll play a key role in delivering brilliant service to our business customers by managing orders after sale through to successful … installation. Acting as the central point of coordination, you'll ensure smooth delivery of connectivity solutions, keeping customers informed and confident every step of the way. In this role, you'll collaborate with a wide range of teams, suppliers and internal stakeholders to drive delivery performance against agreed ...

evolve their IT function. This is a strategic, yet hands-on role suited to someone who can combine technical expertise with leadership and delivery . You will drive IT strategy, enhance systems, and ensure technology supports operational efficiency and future growth. Technology Environment Infrastructure : Virtualised server estate in Azure … offers strong scope to modernise systems and improve reporting capability . The Role Reporting into senior leadership, you will own the technology roadmap and service delivery. Key Responsibilities Strategy & Leadership Develop and deliver IT strategy aligned to business goals Identify improvements across systems, reporting, and processes Lead internal stakeholders ...

Head of Service Delivery As customer demands and challenges advance, businesses must evolve; new teams, new processes and new ways of thinking are required. As a business immersed in 'end-of-life technology', working with major clients in Banking/Government and Industry, we play a critical role ...

Head of Service Delivery As customer demands and challenges advance, businesses must evolve; new teams, new processes and new ways of thinking are required. As a business immersed in 'end-of-life technology', working with major clients in Banking/Government and Industry, we play a critical role ...

Head of Service Delivery As customer demands and challenges advance, businesses must evolve new teams, new processes and new ways of thinking are required. As a business immersed in 'end-of-life technology', working with major clients in Banking/Government and Industry, we play a critical role ...

Head of Service Delivery If you think you are the right match for the following opportunity, apply after reading the complete description. As customer demands and challenges advance, businesses must evolve; new teams, new processes and new ways of thinking are required. As a business immersed ...

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests … problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting ...

role to develop your skills, experience and qualifications in Information Security and projects. This opportunity will provide a potential career path into either IT service delivery or Information Security. The company has a host of opportunities for the right person to grow at the pace they want. With … office and 1 day from home. What will you be doing: The role will work alongside the Head of IT Security and Service Delivery, providing bespoke hands-on 1st and 2nd line support services to the Head Office and other business units. You will support multiple systems (including ...

Customer Service Consultant - eduFOCUS has an excellent opportunity for a Customer Service Consultant to join our growing, diverse and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing ‘first point of contact' for existing … office based only. Holiday: 28 days annual leave plus bank holidays Hours: 35 hours per week (Monday - Friday) About the role As our Customer Service Consultant , you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. ...

passionate about agile delivery and enabling teams to deliver impactful, data-driven outcomes? We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We're looking for an experienced Senior Delivery Manager to join … growing team and help lead the delivery of enterprise data, transformation, and visualisation products and services. In this pivotal role, you'll work within a product-focused, cross-functional team delivering application and enterprise-level data capabilities, including data warehousing, transformation, reporting, and insight solutions. You'll foster ...

Integration & Automation Manager - Technology and Sustainability Azure API Management Our global construction client is looking for an experienced hands-on delivery manager who focused on Integration & Automation to join their technology and sustainability team. Essential Skills A background of technical experience in delivering quantifiable business outcomes using Integration … levels in the Business. Experience in Vendor, Contract and Process Ownership Continuous improvement, training, measurement. A focus on sustainability An understanding of IT service delivery models Basic project management experience. Good communication skills Desirable Skills Has worked in the construction sector Role Duties Provide technical expertise and experience ...

summary There is an exciting opportunity to join the East of England Out of Hours Stroke Telemedicine Service as a Technical Manager. This long-running service supports 7 of the region's hospitals in delivery acute stroke care using secure videoconferencing to link a remote stroke consultant … local hospital stroke team. Main duties of the job The role will include leading on the technical development and delivery of the telemedicine services across 7 Trusts, identifying areas of potential improvement and implementing where appropriate. In addition, you will be required to provide technical administration including ...

Senior Service Desk Analyst Reports To: Incident Manager Location: Huntingdon The Service Desk Analyst provides expert-level technical support as the primary escalation point for the First Line team, working proactively to ensure all SLAs are met and customer satisfaction remains high. Serving as a key partner … Incident and Service Delivery Managers, you will be responsible for maintaining the integrity of all records within the ManageEngine ITSM system while bridging the gap between technical teams and non-technical stakeholders. By translating complex business requirements into technical solutions and collaborating closely with 2nd Line and external ...

Helix Solution Architect 6-12 Month Contract | Hybrid Looking for a BMC Helix Solution Architect to lead the design and delivery of enterprise-scale service management solutions within a major transformation programme. This role focuses on modernising IT operations, driving automation, and improving service delivery across … Skills & Experience: Strong BMC Helix architecture experience across ITSM, CMDB, Discovery, Digital Workplace and Automation Deep understanding of BMC Remedy, integrations, workflows, forms and service management processes Proven experience implementing and aligning environments to CIS Controls v8.1 Strong knowledge of ITIL and enterprise service management best practice Experience ...

Line Service Desk Analyst Salary: £27,000-£30,000 Location: Huntingdon, Cambridgeshire Reports To: Service Desk Manager The Opportunity Our client, a growing IT services provider, is looking for a 1st Line Service Desk Analyst to join their support team. This role will suit someone with previous … support or service desk experience who enjoys helping users, troubleshooting technical issues, and delivering excellent customer service. You will act as the first point of contact for clients, resolving technical problems and escalating more complex issues where required. Key Responsibilties Provide first-line technical support via phone, email ...

Manager. This is a senior, hands-on role within a well-established IT function, combining leadership responsibility with day-to-day technical delivery across a complex, multi-site environment. Key Responsibilities Act as a senior escalation point for complex infrastructure, server, and network issues Lead … operations, ensuring reliable and high-quality service delivery across multiple sites Support the delivery of IT strategy, translating objectives into practical plans and improvements Oversee infrastructure, systems, and cyber security across the organisation Drive service improvement, technical standards, and operational consistency Deliver and support infrastructure projects ...

enthusiasm and attitude into this exciting role as part of the Hinchingbrooke Hospital Redevelopment Programme. Main duties of the job To support the delivery of HHRP,theSolution Architectwill work across the programme to provide Digital and Technical leadership to support the successful planning and delivery of theprogramme. … role willfocus on thedefinition, design and delivery of thesolutionsthat will form part of the 49 Intelligent Hospital Capabilities(IHCs). Particular focuswill berequiredon ensuringintegration of technologies with the Trust's New Hospital Programme, with wider digital developments across the Truston different sites to the new hospital development at Hinchingbrooke ...

Digital Service Desk Team Leader (Contract) Location: Norwich or Chelmsford (site-based) Working Pattern: Full-time, 37.5 hours + on-call rota Contract: 3 month contract initially Pay: £20 - £22 per hour PAYE Overview Our client is looking for a Digital Service Desk Team Leader to oversee … delivery of a high-performing, customer-focused first-line IT support function. This is a hands-on leadership role , responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining SLA performance, and driving continuous improvement across IT support services. ...

About the role An opportunity has arisen to join the IT function within this fast-paced logistics environment to assist the delivery of the IT Change Management process. The IT Change Coordinator is a key role within the IT Team and will be expected to manage smaller scale … infrastructure changes and act as IT work-stream lead on business projects alongside maintaining service levels in the IT support environment. Additionally, the IT Change Coordinator will form an essential point of contact to establish and support new products and processes being developed and launched. The IT Change Coordinator ...

client, a community development charity, is seeking an experienced Chief Delivery Officer to join its Executive Team. In this pivotal leadership role, you will oversee the delivery of Young People's Services, Family Services, and Wellbeing Programmes, ensuring managers are empowered to deliver high-quality, impactful services that … consistently exceed funder expectations. Responsibilities Lead all delivery departments across the charity, working collaboratively with support services and inspiring high-performing operational teams. Build and maintain strong relationships with funders, partners, and stakeholders across all service areas, while identifying and developing new opportunities for growth, innovation, fundraising, corporate ...