1 to 25 of 78 Service Delivery Jobs in the East of England

Job Title: Service Delivery Manager Location: Brentwood, Essex Salary: £40,000 £45,000 per annum (depending on experience) Reporting to: Operations Director About the Role We are a people-first, service-led facilities management business delivering mechanical, electrical, and building fabric maintenance to clients across the UK. Combining national capability with the responsiveness and personal touch of … a boutique provider, were proud of our reputation for reliability, innovation, and care. As the business continues to grow, were looking for a skilled and motivated Service Delivery Manager to lead our Helpdesk and Compliance Coordination teams. This is a pivotal role responsible for maintaining high standards of performance, compliance, and client satisfaction across all service lines. … Role Overview The Service Delivery Manager (SDM) will oversee the day-to-day performance of the Helpdesk and Compliance functions, ensuring that clients receive a responsive, transparent, and technically robust service. Working closely with Account Managers and the Engineering Manager, youll coordinate communication between site teams, planners, and clients to ensure operational excellence. Youll act as the key More ❯

IT Account and Service Delivery Manager Hybrid/UK - £40K-£55K permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Account and Service Delivery Manager . We deliver a range of services from IT Consultancy, Software Project … FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), after a qualifying period, the successful IT Account and Service Delivery Manager will be able to contribute to the companys future vision and share in the profits. The IT Account and Service Delivery Manager role is … experience Experience of both managing and delivering services to Clients Software management experience is a nice to have Excellent English written and verbal communication skills Strong focus on customer service experience and building trust An engaging and personable attitude Strong leadership skills Ambitious and goal oriented Our offer for the IT Account and Service Delivery Manager: Salary More ❯

The Role: Service Delivery Manager Location: Midlands/North – with travel – Field based Sector: Industrial Equipment Salary: up to £45,000 + Car + Benefits + Bonus I am working with a market leading client to find them a committed Service Delivery Manager The role will take the lead in managing and nurturing relationships with key … clients ensuring timely and effective responses. In this role, you'll be the primary operational contact, ensuring the delivery of exceptional service to the highest standards while driving client satisfaction and continuous improvement. All about you: The ideal Service Delivery Manager candidate will come from a customer facing role within engineering, technical solutions or service … have managed key accounts and understand supplier responsibilities for large scale multi-site contracts. Extra brownie points if you have worked with Retail clients. You will be passionate about service excellence and willing to go the extra mile. This role offers genuine scope for growth and development within a company that is proud of its people and its reputation. More ❯

for an experienced IT Support Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership and technical expertise to the role, ensuring the team provides timely, effective, and professional IT support to … leading day-to-day support operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and a deep understanding of IT … handled effectively and efficiently. Take ownership of internal IT projects, from planning to execution, ensuring projects meet high standards with comprehensive documentation and governance. Work closely with a Managed Service Provider (MSP) and Group IT to ensure that the IT infrastructure supports the current needs of the UK business. Oversee the IT service desk lifecycle, taking full ownership More ❯

IT Technical Service Delivery Manager Location: Grays, Essex Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact? We're on the lookout for a Technical Service Delivery Manager to lead complex issue resolution, support our … Service Desk, and drive successful project outcomes alongside our Project Manager. What You'll Be Doing: Be the go-to expert for escalated technical issues Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction Partner with the Project Manager to scope and deliver IT projects Mentor and guide technical team members Identify and implement … improvements in service delivery Maintain accurate technical documentation and report on KPIs What You'll Bring: Experience in IT support or technical management (MSP experience ideal) Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential) Proven leadership and project delivery skills Excellent communication and stakeholder management ITIL, PRINCE2, or Agile certifications (a plus) Why Join More ❯

Are you an experienced Service Desk Manager looking for a new opportunity? Our client is looking for a Service Desk Manager to lead dynamic team and shape the future of their IT support services driving customer service excellence and fostering a culture of continuous improvement. This role offers the chance to grow within a thriving company, aligning … service delivery with business objectives and ensuring exceptional client experiences. Working for our client, you will be able to develop your career as the company expands, as they really promote learning nd professional development. You will be leading and mentoring a team of 1st, 2nd, and 3rd line engineers, fostering a positive, customer-focused culture. Working in this … collaborative environment, you will get the chance to work closely with senior management, account managers, and the team to enhance client engagement and service offerings. As the Service Desk Manager you will be supporting the - Team Leadership & Management: Conduct performance reviews, training plans, and foster a positive team culture. - Service Delivery: Ensure all tickets are managed More ❯

Are you an experienced Service Desk Manager looking for a new opportunity? Our client is looking for a Service Desk Manager to lead dynamic team and shape the future of their IT support services driving customer service excellence and fostering a culture of continuous improvement. This role offers the chance to grow within a thriving company, aligning … service delivery with business objectives and ensuring exceptional client experiences. Working for our client, you will be able to develop your career as the company expands, as they really promote learning nd professional development. You will be leading and mentoring a team of 1st, 2nd, and 3rd line engineers, fostering a positive, customer-focused culture. Working in this … collaborative environment, you will get the chance to work closely with senior management, account managers, and the team to enhance client engagement and service offerings. As the Service Desk Manager you will be supporting the - Team Leadership & Management: Conduct performance reviews, training plans, and foster a positive team culture. - Service Delivery: Ensure all tickets are managed More ❯

Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to SAP, Oracle, MAM or Dynamics or Epicor . You will collaborate closely with … and operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology … the integration points between the ERP and associated systems (eg, Accounting, CRM, Inventory tools). Maintain accurate and clear technical documentation covering processes, configurations, and application architecture. User Experience & Service Delivery Act as the escalation point for complex technical or application-related incidents. Deliver professional, timely, and user-centric support to all staff, fostering a positive service More ❯

Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to SAP, Oracle, MAM or Dynamics or Epicor . You will collaborate closely with … and operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology … the integration points between the ERP and associated systems (e.g., Accounting, CRM, Inventory tools). Maintain accurate and clear technical documentation covering processes, configurations, and application architecture. User Experience & Service Delivery Act as the escalation point for complex technical or application-related incidents. Deliver professional, timely, and user-centric support to all staff, fostering a positive service More ❯

Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to SAP, Oracle, MAM or Dynamics or Epicor . You will collaborate closely with … and operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology … the integration points between the ERP and associated systems (e.g., Accounting, CRM, Inventory tools). Maintain accurate and clear technical documentation covering processes, configurations, and application architecture. User Experience & Service Delivery Act as the escalation point for complex technical or application-related incidents. Deliver professional, timely, and user-centric support to all staff, fostering a positive service More ❯

Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to SAP, Oracle, MAM or Dynamics or Epicor . You will collaborate closely with … and operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology … the integration points between the ERP and associated systems (e.g., Accounting, CRM, Inventory tools). Maintain accurate and clear technical documentation covering processes, configurations, and application architecture. User Experience & Service Delivery Act as the escalation point for complex technical or application-related incidents. Deliver professional, timely, and user-centric support to all staff, fostering a positive service More ❯

IT Account and Service Delivery Manager Hybrid/UK - £40K-£55K permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Account and Service Delivery Manager . We deliver a range of services from IT Consultancy, Software Project More ❯

a skilled Solution Architect to join our Expert Services team. In this role, you’ll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. You’ll work directly with enterprise customers to understand their requirements, translate them … to implementation and ongoing optimisation, you’ll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align with customer goals, ensuring they are … scalable, secure, and resilient within a managed service model Own project delivery: define scope, create delivery plans, manage risks, and oversee milestones across internal teams and customer stakeholders Lead configuration and implementation, ensuring integrations are robust and maintainable Manage the full lifecycle of integrations from discovery and design through to go-live and continuous improvement Act as More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? The Operations Manager oversees service desks within the NOC and cyclical maintenance, ensuring customer needs are met through communication, prioritisation, escalation, and resolution. Reporting to the Head of Service Delivery, the role … leads the Service Desk Team, drives continual improvement, and collaborates across Managed Services including Field Engineers, PMO, Service Managers, and Third Parties. Responsibilities include SLA/OLA/KPI delivery, incident/request resolution, risk/issue management, supplier reviews, cost control, customer proposals, resource modelling, business continuity, major incident/change management, compliance, reporting, and trend More ❯

Service Desk Manager Location: Newmarket Salary: £50,000 to £55,000 Working Pattern: Onsite An opportunity has opened for a Service Desk Manager to join an MSP in Newmarket. The ideal candidate will have a background working at a Managerial level within a Managed Service Provider and have an excellent technical background in IT Support and Service skills from 1st line to 3rd line. They are looking for someone that has managed SLAs for customers and has managed a team of service delivery team members. Service Desk Manager Key Skills: Experience as a Service Desk Manager or Lead position Managed Service Provider (MSP) experience Hands on 1st line to 3rd line … support Experience of SLA management Team management experience Experience of introducing new processes to drive continuous improvement Understanding of SME technologies (Microsoft 365, Azure, networking, firewalls etc) Service Desk Manager Responsibilities: Managing and leading the service desk team of a mixture of 1st, 2nd and 3rd liners Conduct reviews and suggest ways to improve Leading and implementing SLAs More ❯

Service Desk Manager Location: Newmarket Salary: £50,000 to £55,000 Working Pattern: Onsite An opportunity has opened for a Service Desk Manager to join an MSP in Newmarket. The ideal candidate will have a background working at a Managerial level within a Managed Service Provider and have an excellent technical background in IT Support and Service skills from 1st line to 3rd line. They are looking for someone that has managed SLAs for customers and has managed a team of service delivery team members. Service Desk Manager Key Skills: Experience as a Service Desk Manager or Lead position Managed Service Provider (MSP) experience Hands on 1st line to 3rd line … support Experience of SLA management Team management experience Experience of introducing new processes to drive continuous improvement Understanding of SME technologies (Microsoft 365, Azure, networking, firewalls etc) Service Desk Manager Responsibilities: Managing and leading the service desk team of a mixture of 1st, 2nd and 3rd liners Conduct reviews and suggest ways to improve Leading and implementing SLAs More ❯

Job Title: Service Delivery Manager Location: Brentwood, Essex Salary: £40,000 £45,000 per annum (depending on experience) Reporting to: Operations Director About the Role We are a people-first, service-led facilities management business delivering mechanical, electrical, and building fabric maintenance to clients across the UK click apply for full job details More ❯

goals. This role combines strategic leadership with hands-on technical management. You will work closely with other departemental leads to ensure alignment across infrastructure and data environment, lead IT service delivery and continuously drive improvement in efficiency, reliability, and user experience. Key Responsibilities Develop and execute the company’s IT infrastructure strategy in line with overall business objectives … on-prem, hybrid, or cloud) Ensure data security, disaster recovery, and business continuity plans are in place and effective Manage IT infrastructure budgets, procurement, and vendor relationships Lead IT service delivery, including incident, problem, and change management Optimise IT operations for performance, scalability, and cost efficiency Report on IT performance, risks, and projects to the Senior Management Team … Establish and monitor key performance indicators (KPIs) and service levels Stay up to date with industry trends and emerging technologies to guide future strategy Key Skills & Experience A minimum of at least five years in IT leadership roles Strong technical knowledge across networking, virtualisation, storage, and cloud platforms (AWS, Azure, or GCP) Experience with Windows and Linux environments and More ❯

Orthopaedics, Sports Medicine, ENT and Advanced Wound Management. Job overview Outside Remote Daily rate negotiable Working as part of a team and reporting to the Director of HR Technology Service Delivery and Global HCM Product Owner, this role will be responsible for providing excellent customer service and performing Key HR deliverables related to Workday HCM and all … processes. Having excellent organizational and administrative skills this person will manage different initiatives, including HR Projects, assuming the role of Functional lead and supporting hypercare activities Execution of HCM Service Delivery Deliver, support, and maintain HCM initiatives, including the implementation of the HR Projects First point of contact to our HR stakeholders and customer base for HCM queries … and implementations in multiple markets Knowledge of data privacy regulations and global HR processes. Effective workload management and prioritization capabilities to handle various tasks efficiently. Experience in process and service improvement. More ❯

and leading the operational framework that will drive their next phase of success. This is a pivotal leadership role. The Operations Director will own all aspects of our operational delivery covering service, logistics, support, HR, finance, and internal processes. Youll be the glue between commercial ambition and operational execution, ensuring we scale sustainably and profitably. The Benefits Package … from home from time to time Mon Fri 9:00am 17:00pm Flexi-time available The Responsibilities: Operational Setup & Leadership : Build and scale core functions including our new warehouse, service centre, and configuration team Team Development : Structure and lead teams across Sales Operations, Technical Support, Managed Services, HR and Finance Process & Service Excellence : Drive service performance, OTIF … operational KPIs, controls, and reporting frameworks aligned to business targets The Skills & Requirements: Proven experience in multi-disciplinary operational leadership roles (Director/GM level) Track record in scaling service/ops functions within high-growth or transformation environments Strong background in supply chain, warehousing, and technical service delivery Practical, hands-on leader with strategic thinking and More ❯

Dedicated Service Desk Technician Established in June 2000, Storm has grown from strength to strength as a focused IT value-added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations. As an IT solutions provider, storm delivers best-of-breed solutions, from hardware and software to networking, cloud and support … services, we deliver a first-class service and enjoy multi-vendor partnerships, awards and accolades. With a growing team across account management, pre-sales, solutions and technical expertise, we work hard every day to retain our impressive portfolio of private and public sector clients. What you'll be doing As a Dedicated Service Desk Technician, you'll be … the central point of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites, and will be responsible for logging incidents, service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery More ❯

part of the Trust IT Team and contribute to the provision of customer focus and supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and … self-starter who has excellent motivation and the right attitude to succeed with minimal supervision. Duties and responsibilities To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window. Setting up and supporting students & staff with their 1 to 1 device, raising repair claims when required … Setting up new PCs, Laptops, Tablets, iPads. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To report and manage any incident that requires the services of a third-party organisation. To monitor/manage More ❯

Service Express is a renowned industry leader in data centre solutions, excelling in multivendor maintenance, hybrid cloud, and managed infrastructure services. With a commitment to delivering exceptional customer experiences and cutting-edge technology solutions, they are seeking passionate and motivated individuals to join the team as an IT Apprentice! The Operations Analyst provides IBMi and Intel Level 1 support … for internal and external customer requests, ensuring the delivery of exceptional 24/7 service. This role involves managing daily operational tasks, including incident resolution, change requests, and proactive monitoring to maintain service quality. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout … in the Job: Proactively resolve 1st line and, where possible, 2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver More ❯

opportunity for an experienced IT Support Manager to join a growing organisation and play a key role in managing the IT support function, leading internal projects, and ensuring exceptional service delivery across the business. You will oversee the day-to-day operations of the IT helpdesk, lead and mentor the IT support team, and work closely with both … and ensure efficient resolution of technical issues. Plan, coordinate, and deliver internal IT projects to a high standard with full documentation and governance. Drive high-quality, user-centric customer service, ensuring the IT function meets service level expectations. Maintain and develop internal IT procedures, policies, and technical standards. Manage relationships with third-party suppliers and service providers … to ensure maximum value and service continuity. Support the deployment and maintenance of new IT systems, software, and services. Oversee IT asset, licence, and contract management. Ensure the integrity, security, and continuity of business systems and data through appropriate backup and recovery measures. Contribute to IT strategy and continuous improvement initiatives across the business. Key Skills & Experience Proven experience More ❯

opportunity for an experienced IT Support Manager to join a growing organisation and play a key role in managing the IT support function, leading internal projects, and ensuring exceptional service delivery across the business. You will oversee the day-to-day operations of the IT helpdesk, lead and mentor the IT support team, and work closely with both … and ensure efficient resolution of technical issues. Plan, coordinate, and deliver internal IT projects to a high standard with full documentation and governance. Drive high-quality, user-centric customer service, ensuring the IT function meets service level expectations. Maintain and develop internal IT procedures, policies, and technical standards. Manage relationships with third-party suppliers and service providers … to ensure maximum value and service continuity. Support the deployment and maintenance of new IT systems, software, and services. Oversee IT asset, licence, and contract management. Ensure the integrity, security, and continuity of business systems and data through appropriate backup and recovery measures. Contribute to IT strategy and continuous improvement initiatives across the business. Key Skills & Experience Proven experience More ❯