1 to 25 of 199 2nd Line Support Jobs in England

2nd Line IT Support Engineer Location: East Grinstead Salary: £35,000 - £50,000 DOE Job Type: Full-time, Permanent, Hybrid working Lloyd Recruitment Services is looking for an experienced 2nd Line IT Support Engineer with strong skills in Microsoft 365 and cloud technologies. This is a client-facing role, so … essential. The role is well-suited to candidates from an MSP background who are confident working across a range of modern IT environments. You'll be responsible for delivering 2nd line technical support, managing cloud-based infrastructure, and supporting various IT projects. Please note: To be considered for this position, you must have hands-on … experience troubleshooting hardware, software, and network issues, particularly with escalated support tickets. A strong background in Microsoft 365 and Azure environments is essential. Responsibilities include: Handling 2nd line support requests escalated from 1st line Troubleshooting hardware, software, and network issues Managing Microsoft 365 services such as Intune, Teams, SharePoint, and Exchange More ❯

Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to £35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and … provide reliable, proactive, and future-proof IT solutions that empower our clients to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing … processes. You will work closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st/2nd line engineers and More ❯

Role: 2nd Line IT Support Location: Gillingham Salary: £35,000 We are seeking a skilled and motivated 2nd Line IT Support Engineer to join our dynamic and growing IT team. This is a hands-on technical role that involves providing high-level support across a variety of systems … to multiple sites. If you're passionate about troubleshooting, infrastructure support, and enjoy working in a varied environment - we want to hear from you! Key Responsibilities Provide 2nd line support for users. Troubleshoot and maintain Windows Server environments (2012-2022). Administer Microsoft 365 services, including Azure AD, InTune, SharePoint, and Exchange Online. … user systems. Maintain clear documentation of systems, procedures, and issue resolution. Travel between sites as needed to support local infrastructure and deployments. Requirements Proven experience in a 2nd line IT support or similar technical support role. Strong knowledge of the technologies listed above. Excellent diagnostic and problem-solving skills. Full UK More ❯

When registering to this job board, you will be redirected to the online application form. Please ensure that this is completed in full to facilitate review of your application. 2nd Line IT Support Engineer Location: Based in Stanmore/Berkshire - onsite Salary: £32,868 - £36,519 per annum, depending on experience. Job Level: 5B We … re seeking an experienced 2nd Line IT Support Engineer to work as part of a team providing 1st and 2nd line remote and on-site support across London and a site in Berkshire. The ideal candidate will have extensive experience in Windows Server and Desktop focused IT support. The position … to work independently and provide team feedback. Strong documentation skills. Attention to detail, self-motivation, and excellent timekeeping. Interview Process 1st stage: 20-minute screening call via MS Teams. 2nd stage: On-site interview with the Hiring Manager and a team member. If interested, apply now. Our recruitment team will contact shortlisted candidates. We may close this vacancy early More ❯

This isn’t just another service desk role. You’ll join a well-established MSP that supports education and small business clients across the UK, delivering high-quality support with a personal touch. Based in their newly expanded Hartlepool office, you’ll become a key part of a close-knit team that values curiosity, communication, and getting things … a broad tech stack, solving problems properly (not just closing tickets), and being part of a team that supports each other, you’ll feel right at home. As a 2nd Line Support Engineer, you’ll be the go-to person for escalated issues from the 1st line team, owning the resolution of technical … devices (macOS, iPads) PowerShell scripting and mobile device management (MDM) Autotask and Datto stack (RMM and backup tools) You’ll Thrive Here If: You’re already working in a 2nd Line role, or you’re a confident 1st Line engineer who’s ready to step up and take on more ownership. You’ll be naturally More ❯

This role sits within the Central IT Group and in our 2nd Line Team, reporting into the Group IT Operations Director. You will strengthen a team currently of two, who are both based in our Manchester Studio. You will be working with a lively, warm team of eight in BDPs largest studio based in London, neighbouring staff … called Clerkenwell home for the last 20+ years; it is home to 400+ staff with social clubs ranging from football to board games. Key Responsibility Of Role As a 2nd Line Support Engineer, you will be an integral part of BDPs global IT Operations team and will collaborate with colleagues in London, Manchester, and Toronto. … You will work closely with our 1st and 3rd Line Engineers to deliver excellent, proactive support to staff across all BDP Studios, within SLA. Main duties Resolve incidents and requests, across our two current ticketing platforms, within SLA. Offer guidance to 1st Line Engineers to aid initial triage and to ensure customer satisfaction. Escalate More ❯

Social network you want to login/join with: We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team. You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery. What you'll do: Be responsible for … 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools. Identify areas for improvement within Service Delivery via automation and standardisation. Assist in planning, executing, and seeing Technology Service projects through to completion. Produce clear and precise documentation, including training materials, for multiple systems. Take ownership of technical problems … and see through to resolution even when passed to third parties. Liaise with other members of the team for support and escalation, providing adequate and accurate information to discuss and review escalated calls. Install, maintain, and support new applications. Review services, application delivery, and patching processes. Administer backup and restore operations. Collaborate with various business and More ❯

IT Support Analyst - 2nd Line Support - On-Site W Talent Market Deeping, England, United Kingdom I am currently recruiting for an experienced 2nd Line IT Support Analyst . This is a great opportunity to join the team based in Market Deeping supporting a broad client base with core … based on-site Monday - Friday Shift Pattern: 8am - 4pm/10am - 6pm Salary: Market Salary + Benefits You will be required to configure and install new IT infrastructure, support contracts, system builds, and ad-hoc support. The majority of the work is completed remotely; however, on-site visits are sometimes required, so a clean driving licence and own … car are essential. The role is very diverse, so the applicant must be confident in desktop, network, and server support, virtualization technologies, as well as Office 365. You will support a vast range of technical solutions and training will be given to improve and expand your skill set; this requires you to have the ability to More ❯

W Talent Market Deeping, England, United Kingdom Position: 2nd Line IT Support Engineer This is a great opportunity to join a team and provide broad, core technology support, with scope for training on technologies that you may not have experience upon, so you can really build your skill set. The role is very … diverse, so the applicant must be confident in desktop, network and server support, virtualization technologies as well as Office 365. This role is based on-site, Monday to Friday, so you will need to live within a commutable distance to Market Deeping. Base Pay Range This range is provided by W Talent. Your actual pay will be based More ❯

31.07.2025 col-wide Job Description: Through company expansion I am recruiting for a suitable experienced IT Support Engineer , with at least 3-4 years experience, to provide 2nd Line IT Support for a client based in Market Deeping, Lincolnshire. This is a great opportunity to join a team and provide broad, core technology … support, with scope for training on technologies that you may not have experience upon, so you can really build your skill set. The role is very diverse, so the applicant must be confident on desktop, network and server support, virtualisation technologies as well as Office 365. This role is based on-site, Monday to Friday, so More ❯

31.07.2025 col-wide Job Description: Through company expansion I am recruiting for a suitable experienced IT Support Engineer , with at least 3-4 years experience, to provide 2nd Line IT Support for a client based in Market Deeping, Lincolnshire. This is a great opportunity to join a team and provide broad, core technology … support, with scope for training on technologies that you may not have experience upon, so you can really build your skill set. The role is very diverse, so the applicant must be confident on desktop, network and server support, virtualisation technologies as well as Office 365. This role is based on-site, Monday to Friday, so More ❯

My client a leading MSP in the City of London are looking for an experience ' 2nd Line Support ' to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be … change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2nd Line Support Salary: £35,000 - £40,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven Experience in Managed … Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯

My client a leading MSP in the City of London are looking for an experience ' 2nd Line Support ' to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be … change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2nd Line Support Salary: £35,000 - £40,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven Experience in Managed … Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯

this job and more exclusive features. Direct message the job poster from iO Associates - UK/EU Over 5 years of experience placing talent with exciting IT & Engineering opportunities. 2nd Line Support Engineer - Up to £30,000 + Benefits Location: Newcastle-under-Lyme Office: 4 days per week | Full-Time | Permanent Are you a capable … and motivated 2nd Line Engineer looking to join a tech-driven company where your input genuinely makes a difference? If you enjoy solving complex problems, working directly with clients, and getting involved in a variety of technologies, this could be the ideal next step in your career. iO Associates has partnered with forward-thinking and growing IT … Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at iO Associates - UK/EU by 2x Sign in to set job alerts for “Second Line Support Engineer” roles. Stoke-On-Trent, England, United Kingdom 3 weeks ago Stoke-On-Trent, England, United Kingdom 3 weeks ago Newcastle-Under-Lyme, England, United More ❯

Job Title: 2nd Line IT Support Engineer - Local Government Location: South-West London Contract Duration: Initial 2 months Day Rate: £250 per day (Inside IR35) Start Date: 17th March 2025 Work Arrangement: Office-based (No remote working) Salt Recruitment is currently seeking an experienced 2nd Line IT Support Engineer to … with strong troubleshooting skills and a background in public sector or corporate IT environments to provide hands-on support in a fast-paced setting. Key Responsibilities: Provide 2nd line IT support , troubleshooting both hardware and software issues. Support and maintain Windows 10, Windows Server OS, Azure, Intune, and Microsoft 365 . … party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory . Experience troubleshooting hardware and mobile devices . Knowledge of More ❯

nd Line Support Analyst- up to £33k Milton Keynes| Full time| Permanent One of Microsoft’s Gold Partner, a Cloud-first company who are recognised leaders in helping companies transform and innovate is hiring for a 2 nd Line Support Analyst role. With a wealth of knowledge and experience, they help to … with the line manager. Please ensure you have means to travel to the office. About you They are looking for a service desk analyst to join their 2nd Line Support team who has excellent incident and problem analysis, diagnosis and resolution skills, ensuring that incidents and requests are resolved and implemented to agreed … standards and timescales. The candidate will act as an escalation point for the 1st line Service Desk, researching and resolving more complex or time-consuming issues; however, you will know when an incident you are working on needs further escalation. You will liaise and collaborate with other service providers, as well as third-party suppliers, to understand multi More ❯

it’sthewaytodeliverextraordinaryresultsforourpatients. Weare DedicatedtoourMission .Youcan’tchangetheworldifyoudon’thavedetermination. Weare OneTeam .Weonlysucceedwhenweworktogether. Job Description Role purpose As our company expands, we have created an exciting new opportunity for a 1st/2nd Line IT Support Engineer to join our UK team at Granta Park near Cambridge. You will support the IT systems throughout the organisation. … will work with a variety of teams, based in the UK and US, and look to maintain the excellent IT standards currently practiced at Bicycle. Key responsibilities Help support the Corporate IT Team at Bicycle, comprising all general day to day support activities. Support an internal helpdesk and triage tickets, escalating as necessary. Assist … Work across departments to deliver IT-driven solutions to empower scientific R&D. Work with enterprise security, DR and data solutions to ensure business continuity. Providing routine desktop support to all staff, including the Microsoft Office suite, SharePoint online, Microsoft Teams and Windows 10/11 operating systems. Setting up hardware and software for new staff, being responsible More ❯

2nd Line IT Support Engineer - Horsham - £35,000 - Hybrid After Probation! Role : 2nd Line IT Support Engineer Area : Horsham Salary : £30,000 - £35,000 - Hybrid After Probation! Interviewing Immediately - Please apply ASAP! A market leading client are looking to add an 2nd line support engineer … now Server 2022. The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects. This is an outstanding opportunity for a IT professional to catapult their IT careers! Personality is key. We are looking for someone who has the right … Paid for certifications ** Free Parking Microsoft, Windows Server, Exchange, Office 365, Azure, Active Directory, VMware, 1st line, first Line, 2nd line, second line, SharePoint, Networking, Firewall, Support, Project owen . smith @ intechnologygroup. com 0118 228 6480 07704 160 518 Interviewing Immediately - Please apply ASAP! Built on a foundation of More ❯

2nd Line Support Engineer - London - Consultancy - £35,000 - £40,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner, is looking for an experienced 2nd Line Support Engineer to work with several of their key clients. Role & Responsibilities: Taking ownership and managing tickets through resolution or escalation. Provide … technical support to end users. Maintain and oversee installation, configuration, maintenance, and troubleshooting of end users' workstation hardware, software, and peripheral devices. Manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high More ❯

Wanstor Bridgwater, England, United Kingdom Join or sign in to find your next job Join to apply for the 2nd line IT Support Engineer role at Wanstor Wanstor Bridgwater, England, United Kingdom Get AI-powered advice on this job and more exclusive features. We’ve been delivering innovative, award-winning IT solutions for over … your skills are nurtured, your voice is heard, and your development is a priority, you’ll feel right at home here. About the Role We are seeking an experienced 2nd line Support Engineer to join our team and provide first-class support to our customers. You will have honed your skills within a … You will need to take ownership of all requests, managing the process through to completion while maintaining a high level of customer service. Key Responsibilities Providing escalated technical support and client liaison for complex faults and services Handling incidents, service requests, and changes Managing services in accordance with security standards Coordinating work with internal Wanstor teams Additional Responsibilities More ❯

This forward-thinking, security-focused Managed IT Service Provider is seeking a 1st- to 2nd-line IT Support Engineer to join their team. The role is predominantly working from home, but you must be within 45 minutes of Central London during your working week (Kent, Surrey, or London) due to recurrent onsite work in London. … ll provide day-to-day technical support to a variety of clients across Windows, Mac, cloud, and networking environments, with the opportunity to get hands-on with 2nd line issues, projects, and long-term client solutions. This role suits someone technically skilled, customer-focused, and looking to advance in their IT career within a collaborative … Key Responsibilities Act as the first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st/2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device management via Active More ❯

This forward-thinking, security-focused Managed IT Service Provider is seeking a 1st- to 2nd-line IT Support Engineer to join their team. The role is predominantly working from home, but you must be within 45 minutes of Central London during your working week (Kent, Surrey, or London) due to recurrent onsite work in London. … ll provide day-to-day technical support to a variety of clients across Windows, Mac, cloud, and networking environments, with the opportunity to get hands-on with 2nd line issues, projects, and long-term client solutions. This role suits someone technically skilled, customer-focused, and looking to advance in their IT career within a collaborative … Key Responsibilities Act as the first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st/2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device management via Active More ❯

2nd Line IT Helpdesk Technical Support – Permanent A rare opportunity to join a leading MSP and gain a solid grounding in delivering IT services with further progression options. Due to continued growth, a role has been newly created for a further team member within Tristar Tech Solutions based in Welwyn Garden City. This is the … effective after probation period). This role would be suitable for: IT Help Desk, IT Support Analyst, Help Desk Support, Experienced 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Project Engineer or IT Technician. 37.5 Hours per week. 9.00am to 5.30pm (1 Hour More ❯

Poole, Dorset, this company is celebrated for delivering bespoke IT solutions, maintaining high customer satisfaction, and fostering a supportive, team-oriented culture. Your Role in the Team: As a 2nd Line Support Engineer, you’ll be an invaluable member of the IT support team responsible for: Managing end-to-end deployment for laptops … desktops, and tablets. Handling and resolving IT support queries and service requests. Participating in exciting IT … projects and on-site support as needed. Tracking hardware/software installations and update configuration management records. What You’ll Bring to the Table: Proven hands-on 2nd Line Support experience in a service desk role. Expertise in Microsoft 365, Exchange Online, and Azure AD. Strong knowledge of Microsoft Server 2012+, DHCP/ More ❯

Base pay range Direct message the job poster from Connexa IT Recruitment Connexa IT Recruitment- People. Technology. Connected About the Role: We are looking for an experienced, customer-focused 2nd Line Support Engineer to join our clients IT team. You will be responsible for providing advanced technical support, focusing on Microsoft-centric environments … Microsoft Office and antivirus software. Manage user accounts, email accounts, and access permissions in Active Directory, Office 365, Group Policies and other relevant systems. Maintain detailed documentation of support tickets, troubleshooting steps, and resolutions in the help-desk system. Monitor and enforce cyber security policies, including user access controls and data protection. Manage day-to-day operational tasks … independently from home. Required Skills & Experience: At least 5 years of experience in an IT support role. Strong knowledge of Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange Online). Experience of Azure Cloud Services (Azure AD, Azure Backup). Ability to support remote users, and Mac & Windows environments. Excellent problem-solving skills with a detail-oriented More ❯