schedule updates to our test data to keep it accurate. Monitor and Fix Issues: Proactively watch for problems and resolve them quickly to prevent delays. Control Changes: Use strict changemanagement protocols to ensure all changes are tracked and approved, maintaining stability. Guide Teams: Advise developers and testers on best practices for using the environments. What We're … Looking For: Proven experience in a similar role. Strong skills in ChangeManagement , Service Configuration Management , and Service Level Management . A collaborative mindset and excellent problem-solving skills. Ability to work on-site in London. This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply More ❯
schedule updates to our test data to keep it accurate. Monitor and Fix Issues: Proactively watch for problems and resolve them quickly to prevent delays. Control Changes: Use strict changemanagement protocols to ensure all changes are tracked and approved, maintaining stability. Guide Teams: Advise developers and testers on best practices for using the environments. What We're … Looking For: Proven experience in a similar role. Strong skills in ChangeManagement , Service Configuration Management , and Service Level Management . A collaborative mindset and excellent problem-solving skills. Ability to work on-site in London. This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply More ❯
Advisory Services - Director - English (COR032335) Strategy Development Leader, People Advisory Services - Director - English - COR032335 Ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how … utilization, resourcing, and finance management. You will deliver on these goals through working directly with our Advisory Partners and Project Leaders to uphold principles of delivery hygiene and resource management across the entire People Advisory Services book of work. Responsibilities Lead day-to-day operations of our people advisory practice, ensuring efficient resource allocation, project delivery excellence, and client … and utilization targets Partner with finance to manage practice economics including billing rates, revenue forecasting, resource planning, and profitability analysis Build and lead internal operational teams (Business Development, Knowledge Management, etc.) Implement systems and technologies to support practice operations and client service delivery Drive continuous improvement initiatives to enhance operational efficiency Strategic Development: Identify market opportunities and develop new More ❯
Quantity Surveyor to join a high-profile civil engineering team delivering projects within the United Utilities AMP 8 framework. The successful candidate will be responsible for the full commercial management of civils projects, ensuring cost control, contract compliance, and value optimisation throughout the project lifecycle. This role requires close collaboration with design, construction, and supply chain teams to manage … subcontractor procurement, contract administration, payment applications, and final account settlements. You will lead on risk and changemanagement, provide accurate forecasting and reporting, and support the delivery of projects on time and within budget. The role demands strong commercial acumen, excellent stakeholder engagement, and the ability to mentor junior staff while maintaining compliance with NEC contracts and industry … standards. Skills: Extensive experience in civil engineering quantity surveying within utilities frameworks Strong knowledge of NEC3/NEC4 contracts and contract administration Commercial management including cost control, forecasting, and budget monitoring Subcontractor procurement, negotiation, and management Preparation and agreement of valuations, payment applications, and final accounts Risk and changemanagement expertise Excellent communication, negotiation, and stakeholder More ❯
Doncaster, South Yorkshire, Yorkshire, United Kingdom
Fruition Group
high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and changemanagement processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service managementMore ❯
requirements into ERP configurations and oversee pilot implementations and global rollouts. Establish global process ownership and engage with process leaders to drive process excellence methods and decisions. Facilitate workshops, change impact assessments, and training to align stakeholders and support adoption of new processes. Support changemanagement initiatives, helping teams adapt to new ways of working and sustain … Ensure business requirements are accurately reflected in ERP configurations and oversee global rollouts. Stakeholder Engagement: Collaborate with Global Process Owners and Leaders to embed process excellence and drive alignment. Change & Training: Support changemanagement and contribute to training to ensure sustainable adoption. Governance: Maintain compliance, documentation, and promote consistent process and data governance. What We're Looking … For Proven experience in leading global process transformation within ERP programmes Strong stakeholder management and communication skills Ability to influence and collaborate across diverse teams and geographies Expertise in operational excellence and process improvement methodologiesSubmit your up-to-date CV tailored to this opportunity. We look forward to hearing from you! Brambles is an inclusive employer. We want every More ❯
Overview Group Product Manager - Partner Lifecycle Job ID: R19304 Product, Experience & Design London - The River Building HQ Permanent Product Management at Deliveroo takes many forms, and involves many facets. We're a consumer-facing brand, with websites and mobile apps which help customers find great quality food which can be brought to them to satisfy their needs any time … and the opportunity to work across all Deliveroo markets. For the successful candidate, the role offers an exciting mix of hands-on product leadership, B2B marketing thought-leadership and changemanagement across large teams of users as you seek to drive maximum adoption for the solutions you develop. Scope of Partner Lifecycle Product Including but not limited to … Acquisition: Lead sourcing, enrichment and prioritization, and self-serve sign-up Commercial Enablement: Sales & Account Management tooling, AI-powered commercial "co-pilots", pricing management & controls, contract management, churn prediction and prevention Partner Communication: Communication channels and orchestration Partner Self-Serve: Partner Hub, Manager App, AI-powered chatbot(s) Partner Reporting & Analytics: Self-serve reporting, data accuracy and More ❯
This is an exciting contract opportunity working for a high-profile client who are looking for a HR Project Manager with experience of delivering HR Projects within complex organisational change programmes. The HR Project Manager will be responsible for managing multiple projects across the programme for at least the next twelve months. In order to be considered for this … contract HR Project Manager role the following experience is required: HR experience or a qualification related to HR Experience in HR project management within complex organisational change programmes Experience and knowledge of TUPE regulations, employment law and HR best practice. Experience in delivery of a TUPE project. Experience in benefit alignment programmes ChangeManagement Previous experience … acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. More ❯
This is an exciting contract opportunity working for a high-profile client who are looking for a HR Project Manager with experience of delivering HR Projects within complex organisational change programmes. The HR Project Manager will be responsible for managing multiple projects across the programme for at least the next twelve months. In order to be considered for this … contract HR Project Manager role the following experience is required: HR experience or a qualification related to HR Experience in HR project management within complex organisational change programmes Experience and knowledge of TUPE regulations, employment law and HR best practice. Experience in delivery of a TUPE project. Experience in benefit alignment programmes ChangeManagement Previous experience … acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. More ❯
Role Management Consultant - People Consulting - National Security Location London, Manchester, Cheltenham Mobility Up to 100% Career Level Consultant Clearance requirements Applicants must hold current National Security Vetting aligned to a National Security organisation. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across … you do, using this data to drive solutions and tell meaningful stories to our clients How to lead with user-centricity at the heart of our work As a Management Consultant, you will Work on projects to transform the Workforce across our National Security clients Drive growth of our people consulting capabilities in our National Security practice Be the … problem-solving skills and continuous improvement techniques Strategic thinking skills and the ability to bring insight to complex problems Designing and/or implementing operating models/organisation design Changemanagement Leadership Development Culture Advisory Workforce Transformation Experience of working with National Security clients Experience identifying growth opportunities Ability to operate at all stages of a project/ More ❯
An exciting opportunity has arisen for an experienced Change Lead to come and join a busy council in the North West to drive the implementation of the "Confirm" system and ensure the successful embedding of technological and procedural change throughout the organisation. The main duties of the Change Lead are: Lead the end-to-end implementation of … the Confirm system, ensuring alignment with organisational objectives and best practices in changemanagement and business analysis. Design, develop, and execute a comprehensive changemanagement plan, incorporating effective communication, stakeholder engagement, risk mitigation, and business process automation. Work collaboratively with cross-functional teams across highways, transport, and infrastructure to embed digital transformation initiatives and automate key … operational processes, drawing on business analyst techniques such as workflow analysis and requirements documentation. Develop and deliver a structured training plan for both management and the wider workforce, ensuring all staff are equipped to adapt to new systems and processes. Champion a culture of continuous improvement, supporting teams to embrace new business as usual (BAU) processes and adopt updated More ❯
is critically important to all our customers. It's so important to get the complex nature of the radio network simplified to explain network status, availability and need for change to both technical and non-technical people, more so than ever before with the need to design and deliver the system feeds reporting for RAN coverage, resilience and change data. You will be responsible for the design and delivery of the data feeds, automation, analytics and reporting solutions that have a focus on RAN Release and ChangeManagement and ESN tools. You will have a direct impact upon:- Solution Design for the exchange of RAN operational and resilience data to support the day to day planning … RAN Tools enhancements and evolutions, within our partners, to meet ESN requirements. Creation and publishing high level OSS solution designs focusing on positive customer experience through pre and post change validation (Consumer and ESN). What you'll be doing - your accountabilities Collaborate closely with RAN OSS design authorities to co-create and deliver solutions that align with the More ❯
is critically important to all our customers. It's so important to get the complex nature of the radio network simplified to explain network status, availability and need for change to both technical and non-technical people, more so than ever before with the need to design and deliver the system feeds reporting for RAN coverage, resilience and change data. You will be responsible for the design and delivery of the data feeds, automation, analytics and reporting solutions that have a focus on RAN Release and ChangeManagement and ESN tools. You will have a direct impact upon:- Solution Design for the exchange of RAN operational and resilience data to support the day to day planning … RAN Tools enhancements and evolutions, within our partners, to meet ESN requirements. Creation and publishing high level OSS solution designs focusing on positive customer experience through pre and post change validation (Consumer and ESN). What you'll be doing - your accountabilities Collaborate closely with RAN OSS design authorities to co-create and deliver solutions that align with the More ❯
is critically important to all our customers. It's so important to get the complex nature of the radio network simplified to explain network status, availability and need for change to both technical and non-technical people, more so than ever before with the need to design and deliver the system feeds reporting for RAN coverage, resilience and change data. You will be responsible for the design and delivery of the data feeds, automation, analytics and reporting solutions that have a focus on RAN Release and ChangeManagement and ESN tools. You will have a direct impact upon:- Solution Design for the exchange of RAN operational and resilience data to support the day to day planning … RAN Tools enhancements and evolutions, within our partners, to meet ESN requirements. Creation and publishing high level OSS solution designs focusing on positive customer experience through pre and post change validation (Consumer and ESN). What you'll be doing - your accountabilities Collaborate closely with RAN OSS design authorities to co-create and deliver solutions that align with the More ❯
About The Role HomeServe are currently recruiting for a Technical Support Engineer to join the Technology & Change Team in Walsall. The successful candidate will have experience working in a fast paced, collaborative environment delivering excellent Customer service. This role will be 100% office based so you can be on hand to support our colleagues with their technical issues. There … hardware, software and access. Our users are split between home, the office and in the case of our Engineers, the field. Taking direction from the Head of IT Service Management, The TSE team will work closely with the wider technical team where there are shared responsibilities, opportunities for efficiency or points of technical escalation. General workload will be made … should actively seek to acquire new skills within the role. There is plenty of scope to progress - an expert in the role will be adept at everything from Access Management to helping users at the first point of contact right through to more complex technical support and advice. All TSEs will have a passion for Customer Service. Principle Accountabilities More ❯
Brackmills Industrial Estate, Northampton, Northamptonshire, England, United Kingdom
Bechtle UK
teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating changemanagement, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers … when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, ChangeManagement, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating … best practices across the service delivery function, driving service excellence and operational efficiency. Ensure all service delivery processes and procedures are consistently followed and continuously improved. Provide hands-on management support across Bechtle’s broad technology stack, including Microsoft Windows, Active Directory, O365, Networking and cloud infrastructure, ensuring responsive and knowledgeable service. Customer Relationship Management (20%) Coordinate and More ❯
reading, south east england, united kingdom Hybrid / WFH Options
Thames Water
Finance, Digital, Commercial/Procurement, ERP Programme, and senior leadership. Act as the main interface with our System Integrator to ensure delivery and alignment. Develop and execute a business change strategy , including supplier enablement, training, and employee portal adoption. Oversee data migration, cleansing, transformation, and validation , ensuring business sign-off. Ensure smooth integration with existing ERP and People systems. … record of leading SAP HR/Payroll SuccessFactors implementations , ideally within utilities or regulated industries. Proficiency in HR and Payroll processes, ERP integrations, and SAP Activate methodology. Strong stakeholder management and communication skills at all levels. Experience in data governance, changemanagement, and supplier enablement . Proven ability to lead cross-functional teams and manage third-party … partners. Desirable: Additional skills and experiences would be great to have or bring: Project Management qualification (e.g., PRINCE2, PMP) Skilled in applying changemanagement frameworks. Strategic thinker with the ability to align technology to business goals. Strong problem-solving skills and ability to influence at all levels. Collaborative leader who can coach, mentor, and inspire high-performing More ❯
Service Management Specialist - Chippenham (full time on site) - Circa £580 per day (inside IR35) - 6 months+ All applicants must hold an active SC clearance and be willing to undergo DV clearance. Sole British national required. NO OCI or national identity cards e.g. NICOP. We are seeking a Service Management Resource who will be responsible for the configuration, optimisation … and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence, to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including … request, incident, problem, and changemanagement processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema More ❯
swindon, wiltshire, south west england, united kingdom
Damia Group Ltd
Service Management Specialist - Chippenham (full time on site) - Circa £580 per day (inside IR35) - 6 months+ All applicants must hold an active SC clearance and be willing to undergo DV clearance. Sole British national required. NO OCI or national identity cards e.g. NICOP. We are seeking a Service Management Resource who will be responsible for the configuration, optimisation … and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence, to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including … request, incident, problem, and changemanagement processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema More ❯
you can make a difference? We have an opportunity for a HCPC registered Immunology Subject Specialist to play a key role in the implementation of the new Laboratory Information Management System (LIMS) across South Yorkshire and Bassetlaw Pathology. The LIMS is first of type in the UK and provides the chance for the post holder to be involved in … of the job The post holder will play a key role in the development and implementation of the new LIMS. You will be working closely with the Pathology Senior Management Team, supplier product specialists and other key stakeholders. You will be monitoring compliance, achievement of key targets and the development of robust systems and processes which will ensure timely … with your current line manager. All existing NHS staff will only be considered on a secondment basis. Person Specification Personal Qualities Essential Excellent attention to detail Resilient: adaptable to change, creative and innovative Excellent mediator Flexible with the ability to look beyond current practices and structures, ways of working, boundaries and organisations, to help produce more innovative and effective More ❯
investigate and resolve production system issues, and communicate system enhancement/bug fix requirements to multiple engineering teams Work to comply with SLA and OLA Hands-on for incident management, changemanagement and response management and writing RCA reports Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level Provide … practical production support model Experience with ITSM platforms like Jira, ServiceNow, etc Excellent problem solving skill with a keen eye for detail Excellent communication and interpersonal skills Excellent time management ability and self organised and motivated Preferred Technical Skills: Good understanding of the ITIL V3/4 framework is highly preferred Understanding of AWS/Kubernetes is a plus More ❯
organisation. Coach and mentor teams and stakeholders to enhance analytical, design, and problem-solving skills. Promote and embed best practices to ensure consistent, high-quality outcomes. Stakeholder Engagement and ChangeManagement Communicate complex requirements clearly to both technical and non-technical audiences. Lead cross-functional collaboration and guide analysis of complex business scenarios. Assess the impact of change and provide strategic advice to support smooth transitions. Act as a change leader, supporting transformation initiatives and ensuring alignment with business goals while clearly articulating benefits. Skills & Experience Qualifications/Certifications (desirable not essential) Product owner, project and changemanagement related professional qualifications are desirable but not essential. Skills, knowledge and expertise Domain Expertise : Proven experience … in Financial Services is essential. Knowledge of Change Delivery within Bulk Purchase Annuities (BPA) or Pension Risk Transfer (PRT) products is highly desirable. Analytical & Strategic Thinking - Applies strong analytical skills to balance immediate priorities with long-term business objectives. Problem Solving - Expert in structured analysis, synthesising complex information, and delivering practical solutions. Business Analysis Expertise - Proficient in a broad More ❯
will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem … and changemanagement processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project & Program Oversight Manage and deliver high-value infrastructure and EUC transformation projects (e.g. migrations … closely with Project Managers, Architects, and Delivery Leads to ensure milestones, budgets, and timelines are met. Identify project risks and implement mitigation strategies. Oversee resource allocation, scheduling, and dependency management across global teams. Provide governance and executive-level visibility into ongoing project health and delivery outcomes. 3. Staffing & Resource Engagements Lead and manage large staffing operations (permanent, contract, and More ❯
will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem … and changemanagement processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project & Program Oversight Manage and deliver high-value infrastructure and EUC transformation projects (e.g. migrations … closely with Project Managers, Architects, and Delivery Leads to ensure milestones, budgets, and timelines are met. Identify project risks and implement mitigation strategies. Oversee resource allocation, scheduling, and dependency management across global teams. Provide governance and executive-level visibility into ongoing project health and delivery outcomes. 3. Staffing & Resource Engagements Lead and manage large staffing operations (permanent, contract, and More ❯
will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem … and changemanagement processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project & Program Oversight Manage and deliver high-value infrastructure and EUC transformation projects (e.g. migrations … closely with Project Managers, Architects, and Delivery Leads to ensure milestones, budgets, and timelines are met. Identify project risks and implement mitigation strategies. Oversee resource allocation, scheduling, and dependency management across global teams. Provide governance and executive-level visibility into ongoing project health and delivery outcomes. 3. Staffing & Resource Engagements Lead and manage large staffing operations (permanent, contract, and More ❯