solutions leveraging automation platform Liaise with engineering to create detailed solution designs, integration architecture, and technical documentation Provide technical guidance and best practices to clients and internal teams Evaluate client requirements and propose appropriate solutions Customer Success Advise clients on best practices Provide technical expertise during implementation projects Develop implementation processes and guides to standardise the onboardingMore ❯
s claim automation platform Liaise with engineering to create detailed solution designs, integration architecture, and technical documentation Provide technical guidance and best practices to clients and internal teams Evaluate client requirements and propose appropriate Sprout.ai solutions Customer Success Advise clients on Sprout.ai best practices Provide technical expertise during implementation projects Develop implementation processes and guides to standardise the onboardingMore ❯
Nutfield, Redhill, Surrey, England, United Kingdom
Lynx Recruitment Ltd
2nd/3rd Line Support Technician I’m working with a leading Managed Cloud Services provider looking to expand their technical team. My client is seeking an experienced 2nd/3rd Line Support Technician to deliver high-level support … across a variety of customer environments and technologies. Key Responsibilities Provide 2nd/3rd line technical support via phone, email, and ticketing Lead and support project work and customeronboarding Maintain and secure cloud infrastructure (patching, updates, backups) Mentor junior staff and manage incident responses Help evolve documentation and internal processes Requirements 3+ years in an MSP or More ❯
Your Role We're looking for a Senior Solutions Consultant with experience with ERPs (such as Oracle Fusion, SAP s/4, Ariba, Netsuite or Coupa) to lead onboarding for new customers and drive their implementation of our product. We're also looking for someone who is excited to be hands-on and influence our product roadmap. As … you'll work with a variety of new clients and industries as Zip scales. Current clients include OpenAI, Coinbase, Snowflake, Notion, Canva, Samsara, Databricks, etc. You Will Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems Responsible for leading the end-to-end implementation for new … and key stakeholders to empower them to utilize the product without additional ongoing help from Zip Proactive project management across many customers, to manage requirements and tasks across onboarding Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn't support, and set expectations with customers Do whatever it takes to More ❯
generation to deal closure. Provide accurate sales forecasts and present opportunity plans at director level. Engage mobile sales specialists and pre-sales teams to support opportunities. Ensure seamless onboarding of new clients by liaising with internal teams. Maintain CRM records and complete ad hoc reports as required. Understand the principle drivers in CRM systems such as Microsoft Dynamics … makers and presenting at director level. Skills & Competencies: Results-focused with a proactive, go-getter attitude. Strong judgement and relationship-building skills. Consultative approach with a clear understanding of client needs. Excellent self-management and prioritisation skills. Commercially astute with solid financial acumen. What We Offer: 33 days holiday (inclusive of bank holidays), increasing with service. Annual pay reviews More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Crimson
multi-tenant SaaS CRM application. A suitable candidate must have experience developing features in Microsoft Blazor and .NET backend APIs. This role allows for remote working however during onboarding our customer would prefer some onsite working for the first month or so. The salary on offer for this position will be between £45,000 and £60,000 per … code using C#, EF Core, and modern .NET best practices Work with Azure services such as App Services, Functions, Entra, SQL Elastic Pools, and Key Vault Automate tenant onboarding: provisioning SQL databases, updating routing, and configuring app settings Key Skills: Microsoft Blazor, .NET, C# Blazor component libraries SQL Server & Entity Framework Core CI/CD (Azure DevOps Pieplines More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Crimson
multi-tenant SaaS CRM application. A suitable candidate must have experience developing features in Microsoft Blazor and .NET backend APIs. This role allows for remote working however during onboarding our customer would prefer some onsite working for the first month or so. The salary on offer for this position will be between £45,000 and £60,000 per … code using C#, EF Core, and modern .NET best practices Work with Azure services such as App Services, Functions, Entra, SQL Elastic Pools, and Key Vault Automate tenant onboarding: provisioning SQL databases, updating routing, and configuring app settings Key Skills: Microsoft Blazor, .NET, C# Blazor component libraries SQL Server & Entity Framework Core CI/CD (Azure DevOps Pieplines More ❯
The Role: We are seeking a PMO Admin to support our client projects and coordinate with our consultancy's sales and delivery teams. Reporting to the Operations Director, the PMO Admin plays a vital role within the Project Management Office (PMO), bridging operational oversight and daily project activities. You will work closely with cross-functional teams, update reports for … goals, resources, and priorities with business objectives. Standardisation and Best Practices: Maintain consistent processes, tools, and standards across the PMO. Project Support: Assist in project setup, monitoring, and onboarding activities for clients and consultants. Support the Senior PMO Analyst in guiding project managers to meet timelines, budgets, and quality standards. Resource Management: Track resource availability and allocations, maintaining … Technology Advisory Group of the Year 2023," we excel in delivering complex, high-profile projects across various sectors. Our values are Care, Quality, and Leadership. We strive to exceed client expectations through excellence, accountability, and a passion for technology and data-led transformation. We seek team members who value continuous learning and contribute to our collaborative, respectful culture. More ❯
We’re experts in solving complex business problems through intelligent and secure IT implementation that protects and transforms organisations, helping them to grow. We embrace innovation and drive change, bringing new ideas, new technologies and new ways of thinking as More ❯
We’re experts in solving complex business problems through intelligent and secure IT implementation that protects and transforms organisations, helping them to grow. We embrace innovation and drive change, bringing new ideas, new technologies and new ways of thinking as More ❯
Coventry, Warwickshire, United Kingdom Hybrid / WFH Options
Kapsch Trafficcom Transportation SA
Application Support Engineer CoventryFull time Investigate and resolve escalated L2 incidents and requests. Provide updates on high-priority incidents and ensure timely resolution. Document resolutions, RCA, and corrective actions in the ticketing system. Liaise with L3 teams for unresolved critical More ❯
Our Adoption team, part of the Customer Success Team, manages the customer journey with MaxContact through onboarding, configuration, and proactive support to ensure successful adoption of our solutions. This role encompasses Customer Care (Support) and Onboarding (Implementation), vital for enabling clients to achieve their success outcomes. This is a hybrid role based in Manchester, with necessary … roles involving customer interaction. Key Responsibilities Guide clients on using our SaaS products via email, webchat, or phone. Support post-go-live activities during onboarding to ensure client adoption and success. Deliver SMB onboarding projects focusing on discovery, design, build, configuration, testing, and go-live. Collaborate across teams within the company. Ensure positive clientMore ❯
Sandy, Bedfordshire, England, United Kingdom Hybrid / WFH Options
ALH Recruitment Ltd
Sales Consultant - Sandy (Hybrid/Remote) 50,000/60,000 comms ALH recruitment are looking to recruit a Senior Digital Sales Consultant with immediate effect for our growing client who are looking to dominate their market. The role is Hybrid/Remote with the H/O being based in Sandy, Bedfordshire. Our client is a fast … full brand campaigns and websites, they deliver measurable results across multiple platforms. As they scale, they're looking for a strategic and motivated Senior Digital Sales Consultant to lead client acquisition and revenue growth across their digital service offering. Senior Digital Sales Consultant As Senior Digital Sales Consultant, you’ll take ownership of the full digital sales process from … the leadership team to define targets, shape offers, and drive new business, while collaborating with our design and digital teams to ensure seamless onboarding and long-term client success. Key Responsibilities: Own and lead the agency’s digital sales strategy Identify and develop new business opportunities through outbound and inbound channels Build and nurture relationships with high More ❯
Woolwell, Plymouth, Devon, England, United Kingdom
UBT
be joining a collaborative, fast-paced environment where quality service and strong internal culture go hand in hand. You'll be at the heart of the customer journey, managing client portals, processing orders, troubleshooting issues, and ensuring every interaction delivers a professional, responsive experience. What You'll Be Doing Client Engagement & Collaboration Develop a strong working knowledge of … the core products Work closely with internal teams (Sales, Marketing, IT, Ops) Log and track all activity using CRM and reporting tools Customer Portal & Account Support Maintain and update client portals (pricing, branding, access) Assist with onboarding new clients and setting up their accounts Monitor usage and resolve or escalate technical issues Order Processing & Service Respond to More ❯
can be positioned anywhere in the UK. The role may require travel to our head office in London Strong candidates will demonstrate a passion for data, product strategy, and client experience-particularly in the enterprise B2B space. You'll be shaping solutions at the intersection of compensation, people strategy, user experience, and market insight. Aon is in the business … trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed. Skills and experience that will lead to success Own the product lifecycle for client-facing B2B products -from concept to launch-on our industry leading Human Capital Analytics platform. Be outcome focussed - relentlessly focussing on outcomes over outputs-driving product decisions based on … for engineering Champion product quality and data perfection, partnering with internal analysts and QA to ensure we ship trusted and intuitive tools Support go-to-market planning, including customeronboarding, commercial packaging, and positioning of new features Partner with our product analytics team to define success metrics, track performance, and use data-driven insights to continuously refine and More ❯
office, 1 day working from home per week We are hiring a Product Manager to join our Compliance Operations product team, with a focus on improving and scaling the client journeys that sit at the heart of our risk and regulatory operations. This role is ideal for someone passionate about simplifying complex processes while maintaining rigorous standards for compliance … control, and customer experience. You will work closely with a Staff Product Manager to accelerate the global rollout of our next-generation compliance and onboarding platforms. Your work will directly impact how we onboard clients, manage authorised contacts, and perform periodic reviews - key journeys for our regulated business. This is a high-ownership role at the intersection of … independently but coherently. Clearly articulate the product value proposition to key stakeholders (including ROI), ensuring that product solves its customer needs, and meets desired KPI's Own high-impact client journeys: Take ownership of complex, regulated flows such as onboarding, managing authorised contacts, and periodic KYC reviews, with a focus on reliability, clarity, and traceability. Ensure completeness More ❯
trustworthy, credible, committed. Empowered to serve. We are respectful, inclusive, collaborative. THE ROLE In this role, you will drive customer success, retention, and growth by managing a portfolio of client accounts, ensuring renewal and achieving revenue growth targets. You will develop and execute strategic account plans to enhance customer loyalty, optimize satisfaction, and maximize revenue retention. By providing exceptional … account plans to enhance customer loyalty, satisfaction, and long-term success. Manage a portfolio of client accounts, delivering a high standard of service and proactive engagement. Ensure customeronboarding and adoption, providing guidance and training for a seamless transition. Monitor customer engagement and usage, proactively addressing issues to improve retention and satisfaction. Provide responsive customer support, resolving … inquiries efficiently and escalating challenges when necessary. WHAT WE ARE LOOKING FOR Knowledge & Experience Deep understanding of the Voluntary Carbon Market (VCM), including corporate Net Zero. Experience in customeronboarding and training, ensuring smooth adoption of products/services. Strong problem-solving skills to support troubleshooting and resolve customer issues effectively. Basic knowledge of customer success methodologies and More ❯
MM from SIG, Beco, Republic, DCG, Kenetic, GGV and several others. What You Will Do Be the primary point of contact and build long-term relationships with clients. Client champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities. Develop a trusted advisor relationship with key … accounts, client stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Forecast and track key account metrics. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. … Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Monitor and analyze client's usage of our product in order to be proactive if utilization drops. Responsible for working with the Sales team to onboard More ❯
of accounts. Grow our existing adviser penetration. Understand customer requirements and needs to offer suitable solutions and generate new business. Resolve any issues to maintain and strengthen adviser and client trust. Supporting the successful onboarding of new clients. Utilise our internal systems to report on and analyse trends in our sales data. Develop a thorough understanding of More ❯
Role Reporting to the Head of On-boarding and Adoption, the successful candidate will work with new UK and Irish customers and support partners during the implementation and onboarding stage. The Onboarding Specialist will be confident and will guide new customers through our easy steps to digitalise their finance function, which has a big impact on … required Excellent verbal and written communications Confidence managing multiple tasks Creative problem-solving skills A genuine interest in learning A commitment to provide the best level of service and client experience Why work with us? As a forward-thinking, collaborative company, we combine drive, energy, and ambition with a friendly, supportive culture that encourages everyone to do their best More ❯
Job Title: Onsite Product Support Specialist Job Type: Permanent Salary: £40-50k Working arrangement: 5 days a week onsite Office Location: Central London About the Client An intermediary in the financial services industry that’s become a leading provider of responsible asset facilitation services across a diverse range of products and instruments in both the primary and secondary … counterparties. Key responsibilities include: To elicit, analyse and document business requirements for clients Support of development, testing and implementation of changes to the platform Support Clients On-Boarding and client testing requirements Providing application demos to clients Required Skills and Experience Strong analytical skills (Business Analysis background preferred) Ability to relay requirements and interact with developers Knowledge of the … SDLC and experience of managing testing processes Strong understanding/support/testing of APIs Degree in technical, computer science or information technology (desirable) Previous experience of client interaction/onboarding in a support environment would be beneficial. Why you should apply: A fast-paced and dynamic environment where you will have a real opportunity to make More ❯
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Person Centred Software Ltd
Are you an experienced SaaS implementation specialist who thrives on delivering smooth system rollouts for customers? We're looking for a CustomerOnboarding Manager to lead customers through the configuration and implementation of our software, ensuring they quickly see real value from our products. This role is ideal for someone with a strong background in SaaS onboarding, system configuration, and data migration, who can confidently manage complex implementation projects while providing hands-on onboarding sessions and support. You'll work closely with key stakeholders, acting as both project manager and trusted advisor, to ensure every customer enjoys a seamless transition and long-term success with PCS. What You'll Do: Lead the end … implementation, including system configuration, data migration, and change management Strong project management skills, with a track record of delivering complex implementations on time and within scope Experience delivering customeronboarding and supporting customers through system adoption Excellent communication skills, with the ability to translate technical concepts for non-technical users Highly organised, proactive, and solutions-focused, with a More ❯
a structured deal qualification process (company use MEDDIC). Work with clients to build value-based ROI business cases that justify large investments. Be able to build champions in client and prospect accounts. Manage senior CXO client/prospect relationships offering value-added, insightful and strategic solutions to maximise ROI. Manage all types of sales negotiations (complex and … straight forward). Work with the extended team of pre-sales, CSM, training and others to deliver the best client experience. Our ideal Enterprise Account Manager will have Knowledge of Financial Services. Enterprise sales experience in B2B software sector. Be proficient and practising MEDDICC Team player, who always upholds professional integrity. Self-starter mentality with strong internal focus of More ❯
now's the time to join Oak. About the Role We're looking for a skilled and customer-focused Technical Implementation Engineer to play a critical role in onboarding new clients and ensuring the successful deployment of Oak's platform. You'll partner closely with sales, product, and engineering teams-supporting both pre-sales conversations and post-sale … the primary technical contact during implementation, owning tasks such as SSO configuration, user provisioning, and data integration. This is a great opportunity for someone who thrives on problem-solving, client interaction, and delivering secure, scalable SaaS solutions. What You'll Do Lead the technical onboarding process for new clients, including configuration, setup, and support Work alongside pre … SCIM, LDAP), and data loading Collaborate with product, engineering, and customer success to ensure delivery quality and timelines Troubleshoot integration issues and guide customers through complex configuration challenges Deliver client-facing sessions, technical demos, and clear documentation Maintain high standards of data integrity, privacy, and platform security throughout implementations What We're Looking For Strong technical background with hands More ❯
As an E-Discovery Specialist, you'll act as the dedicated point of contact for onboarding and supporting customers using Luminance's E-Discovery platform. You'll work across a range of legal use-cases - from E-Discovery and Early Case Assessment (ECA) to requests for personal information such as Data Subject Access Requests (DSARs). Luminance Discovery … build and deliver innovation as well as world class customer service for our customers. You'll play a key role in both commercial and operational activities - leading project onboarding, managing project setup, delivering tailored training and providing first-line support. Responsibilities Lead onboarding for new users - guiding project scoping, advising on data collection best practices, appropriate … with an ability to translate complex technical topics into clear, customer-friendly explanations. Problem-solving mindset - able to identify issues, investigate causes, and collaborate on solutions with internal and client teams. Organisational skills - ability to manage multiple projects simultaneously, prioritising tasks and deadlines effectively and independently. BA in Law, Legal Tech, Computer Science or a related field More ❯