London, England, United Kingdom Hybrid / WFH Options
HITACHI EUROPE LTD
Primrose Street, EC2A 2EW) The ideal candidate will possess the following skills and background: Engage in continuous improvement processes, contributing insights to enhance service quality. Actively participate in customeronboarding, ensuring a smooth transition into service. Contribute to the management and testing of system upgrades, and liaise with relevant departments to resolve issues. Essential: Experience with Microsoft More ❯
and vendor selection processes. Background in managed services, communications, or technology industries. Key Benefits of the Role Play a central role in delivering a unified billing platform critical to clientonboarding and operational efficiency. Lead analysis for the planning of a new ERP system, reducing risk and future rework. Support cross-functional alignment and system optimisation as More ❯
share that knowledge across the business. Own the publication and upkeep of technical documentation—including data contracts, integration guides, and internal roadmaps. Regularly contribute to knowledge transfer and onboarding for internal and customer-facing teams. Stay ahead of the curve—continuously learning and sharing modern best practices in data engineering, architecture, cloud infrastructure, and tooling. Work with large More ❯
share that knowledge across the business. Own the publication and upkeep of technical documentation-including data contracts, integration guides, and internal roadmaps. Regularly contribute to knowledge transfer and onboarding for internal and customer-facing teams. Stay ahead of the curve-continuously learning and sharing modern best practices in data engineering, architecture, cloud infrastructure, and tooling. Work with large More ❯
Greater Reading Area, United Kingdom Hybrid / WFH Options
Matched
Revenue Operations Manager Why? Growing software vendor + career development opportunities Location : Hybrid - weekly visits to Reading Area office Do you have 4+ years' experience within Sales or Revenue Optimisation as a Sales Operations Manager or Revenue Operations Manager? Do More ❯
Slough, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Why? Growing software vendor + career development opportunities Location : Hybrid - weekly visits to Reading Area office Do you have 3+ years' experience within Sales or Revenue Optimisation as a Sales Operations More ❯
London, England, United Kingdom Hybrid / WFH Options
Rocket Lab
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their More ❯
support for internal and external users Managing incidents, system changes, and vendor upgrades Writing and maintaining PowerShell or Python scripts for automation Running exchange reporting and handling technical onboarding for clients Collaborating with development, infrastructure, and business users to maintain platform reliability Ensuring documentation and change control follow best practice (ITIL) What you’ll need: Experience in a More ❯
the development work on new initiatives, including project planning/governance and perform coding tasks as required Staying up to date on all development work and new software features Client delivery and prospecting support: Liaising with clients to gather business requirements on bespoke model builds and perform development tasks as the technical leader Assisting in on-boarding new clients More ❯
London, England, United Kingdom Hybrid / WFH Options
Proxymity
About Us - Proxymity Proxymity’s service offering is now a Global one, matching the needs of our custodian and broker community respectively. This is reflected by a fast-growing client base who have long desired an improved service by a trusted vendor. As a result, we are a fast-growth company and have already gone from 10 to 200+ … acceptance testing and system rollout. As a Technical Implementation Manager, you will be working in partnership with the Sales, Operations and Technology departments providing oversight, governance and control for client implementations. This role is responsible for the successful onboarding of Proximity’s enterprise customers, as well as ensuring the customer has developed a solid understanding of the … custodian banking, with 3-5 years of relevant industry experience. Experience implementing scalable and repeatable business processes. Excellent interpersonal skills with proven ability to build relationships with internal and client senior management. Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients. Well organized with the ability to manage several priorities with More ❯
lenders, brokers, and intermediaries manage loans. We’re looking for a Customer Success Manager (CSM) who thrives in implementation-heavy roles and is confident in taking ownership of complex clientonboarding and delivery. It's a hands-on opportunity for someone with strong SaaS delivery experience who can lead client implementations, manage internal and external stakeholders … and drive long-term client success. Lending industry experience is a plus, but not a must. What You’ll Be Doing: Implementation & Delivery (Core Focus): Lead clientonboarding and implementation from start to finish, ensuring a smooth, on-time rollout and outstanding client satisfaction. Project Management: Coordinate resources, manage delivery timelines, and proactively solve issues … to keep everyone moving in the same direction. Commercial Awareness: Spot upsell or cross-sell opportunities that genuinely benefit the customer. Process Optimisation: Suggest and implement improvements to onboarding and success workflows. What We’re Looking For: 3–5 years of experience in a customer-facing role , ideally in B2B SaaS with a strong focus on project delivery More ❯
pharmaceutical clients are looking for 2 customer success executives to help deliver advanced insights that help commercial and medical teams make data-driven decisions and improve performance. Responsibilities Support clientonboarding and engagement to ensure smooth implementation and strong adoption Assist in developing stakeholder engagement plans and maintaining strong client relationships Collaborate with internal cross-functional … teams to deliver valuable outcomes for clients Help drive strategies for product adoption and track usage to maximize client value Support contract renewals and contribute to account growth opportunities Participate in business development activities to attract new clients and expand existing partnerships Coordinate the operational delivery of client projects, ensuring high standards and satisfaction Build and maintain relationships … with stakeholders across various functions and levels Respond to client inquiries during onboarding and ongoing engagement Help manage delivery schedules, calendars, and priorities to ensure smooth execution Requirements Recent graduate with a degree in a relevant field (e.g., Life Sciences, Biotechnology, Business, etc.) Strong interest in healthcare, technology, and client-facing work Eagerness to learn, take More ❯
City of London, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Onboarding Specialist, london (city of london) col-narrow-left Client: Aquent Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 5 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Job Title: Onboarding Specialist Client … activities for product/service adoption. Solid understanding of Marketing Technology (MarTech), ideally with experience using MarTech platforms. Strong track record of managing a portfolio of accounts and driving client adoption. Business acumen combined with consultative, problem-solving, and issue-resolution skills. Demonstrated ability to build relationships, manage expectations, and escalate issues effectively. Exceptional interpersonal skills, including the ability … other legally protected characteristics. We're about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive. Client Description: Our Client is a global technology platform that specialises in overcoming the world’s most important financial challenges. Their products and services are driven by artificial intelligence More ❯
London, England, United Kingdom Hybrid / WFH Options
Isimarkets
mission is to ensure customers are increasing their engagement with our offering and are as satisfied as possible The CSE will operate within the sales organization to help turn client relationships into revenue growth by maximizing retention and helping to uncover and close new business opportunities. The successful candidate will have strong commercial awareness and be able to draw … on previous client-facing experience, as well as learn from the existing team to bring new perspectives and solutions to clients. This role will focus on the client’s needs, ensuring they’re educated and supported to utilize their chosen services fully. The successful candidate will have a deep understanding of what motivates clients to use our products … onboarding of clients and demonstrate an organized approach to regular proactive customer interaction Leverage your understanding of customers’ business strategies, goals, and key initiatives to make every client engagement highly valuable Advocate within the ISI Markets business to address the highest priority customer needs, being the true voice of the customer Help ensure quick resolutions to clientMore ❯
thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. With a focus on driving excellent client service and understanding the needs of … our clients, we are continually enhancing the onboarding approach. As a result, we are looking for an experienced Onboarding Program Manager to join our CustomerOnboarding Team, which is integral to Tipalti. The purpose of this role is to manage and own the end-to-end clientonboarding experience within Tipalti … in and ability to design the onboarding process to address their motivators, challenges and goals. Demonstrate consultative skills through developing and implementing strategies to enhance the customeronboarding experience, through sharing industry best practices. Manage and implement change management processes and strategies with our clients to ensure successful adoption of the Tipalti solution. Manage relationships amongst More ❯
help drive how the world’s top law firms adopt, scale, and succeed with Legora. This is a hands-on role for someone who knows how to build deep client relationships, deliver real value fast, and act as a trusted advisor throughout the customer journey, while being comfortable owning/leading commercial conversations. You’ll work closely with new … clients having no more than 1 to 3 accounts in your name. You will own the global adoption of Legora and will spend a lot of time in our client offices across the world. Own the customer journey for a growing book of highly intellectual clients - leading law firms and legal teams across the UK and beyond. Lead onboarding … set up for success from day one. Proactively drive product adoption and usage through structured enablement, regular check-ins, and tailored success plans. Act as a strategic advisor: understanding client goals, uncovering new use cases, and helping teams realize maximum value. Identify expansion opportunities and then own the commercial negotiation, taking responsibility for renewals and upsells. Monitor customer health More ❯
to hire. For more information about Joveo’s award-winning platform, visit www.joveo.com. About the Job As a Customer Success Manager, you will be involved in the following activities: ClientOnboarding: Lead the onboarding process for new clients, ensuring a smooth transition to our platform. Collaborate with the Sales team to gather client requirements … and customize solutions. Relationship Management & Retention Strategies: Act as an advisor to build and maintain strong, long-lasting relationships with client stakeholders. CSMs are the main point of contact for client inquiries, concerns, and feedback. Develop and execute customer retention strategies, including identifying at-risk accounts and implementing strategies to retain them. Account Growth: Identify opportunities for upselling … or cross-selling additional services and features to meet clients' evolving needs. Collaborate with the Sales team to renew and expand client contracts. Customer Support: Provide exceptional customer support, addressing client inquiries and resolving issues promptly and effectively. Offer training and guidance to clients on using our platform to maximize their hiring efforts. Data Analysis and Reporting: Monitor More ❯
London, England, United Kingdom Hybrid / WFH Options
Spellbook
region, setting the foundation for future success. This role is ideal for someone who thrives in fast-paced, evolving environments and is passionate about delivering value through structured onboarding, proactive account management, and executive-level communication. You’ll be a strategic partner to enterprise clients, driving adoption, managing layered stakeholder relationships, and ensuring long-term success with Spellbook. … accounts, ensuring 97%+ gross revenue retention (GRR). Lead complex, multi-phase onboarding projects with enterprise clients, aligning timelines, deliverables, and key milestones across internal and client teams. Conduct discovery to deeply understand each customer’s legal workflows and business goals, tailoring onboarding and training accordingly. Develop and execute customized enablement strategies that support … ROI and identifying opportunities for expansion or deeper platform engagement. Maintain accurate, up-to-date records in HubSpot and hold yourself to high standards of CRM data hygiene. Anticipate client needs and risks, proactively resolving issues and escalating when appropriate. Collaborate with product, engineering, and support teams to advocate for enterprise customer needs and improve the overall journey. Support More ❯
The Team & Role We are looking for an Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers' current challenges in order to accelerate timely product adoption. This role is essential to our goal of providing support for clients in the onboarding phase and ensuring their long-term success. … business goals through creative problem-solving, deep product knowledge, always with a customer centric approach. You will be joining a growing team and reporting directly to the Senior Manager, Client Onboarding. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. What You'll Do Customer Success: Develop and manage all clientonboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value Project Management: Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, & table management; online ordering, POS, marketing automation, and more Account Management: Collaborate directly More ❯
Social network you want to login/join with: Customer Success Manager (Dutch), London col-narrow-left Client: Location: London, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: a9b2d92cee6f Job Views: 3 Posted: 18.06.2025 Expiry Date: 02.08.2025 col-wide Job Description: About Us Diligent is the global leader in modern governance, providing … the customer relationship on Diligent products , t he C SM will perform hands-on account management activities as well as collaborate with other team members in coordinating successful customeronboarding, training and ongoing customer relationships to ensure long-term satisfaction . Key Responsibilities Renew and grow a set of customer accounts by proactively anticipating needs, recommending additional products … and services and providing an excellent customer experience as measured by revenue retention and customer product usage; Increase overall client satisfaction with Diligent measured through Net Promoter Score; Provide a seamless and ‘best in class’ customer experience through all phases of the customer lifecycle - coordinating with the client implementation and project teams, administrative staff, IT Team, and users More ❯
at the Fisheries) and working from home is available 2 days per week. Responsibilities Customer Communication and Technical Support Utilise a high standard of written English to respond to client inquiries via email and using Service Cloud (Salesforce)/Intercom. Respond to customer inquiries via phone, and email in a timely and professional manner, occasionally handling out of hours … to customers as needed Report any unusual responses, requests, or feedback to the appropriate channels. Meet daily case target numbers Customer Value Creation Together with the Sales and Onboarding teams, identify and implement where Fresho can create value for our customers' businesses to ensure customer success. Promote Fresho's Customer Experience by encouraging positive customer comments on Google … services Stakeholder Management & Collaboration Collaborate with cross-functional teams, including Product Development and Engineering, to address and resolve technical issues reported by customers. Collaborate with the Sales and Onboarding teams to ensure smooth onboarding of new customers and provide ongoing support to existing customers. Provide customer feedback to our product team Maintain professionalism and courtesy while More ❯
are aligned with our customers' needs. Your team: Your initial focus will be to develop and execute customer success strategy while working with the entire organisation to achieve our client retention and growth goals. Responsibilities and tasks: Owning and scaling up the Customer Success team and alignment with related departments to drive them to successfully close Customer Success stories … reporting that provide visibility into the health of our customer base and help us identify opportunities to improve our customer experience Collaborate with other teams to ensure seamless customeronboarding and ongoing support, and to drive customer success across the entire customer journey Continuous operational improvement: Implement processes and initiatives to continuously improve the effectiveness and efficiency of … environment, and to prioritise and manage multiple projects and initiatives simultaneously Good to have Experience in software development or related technical fields to become a trusted advisor to our client's senior management Successfully planned and delivered cross-selling and expansion strategies Additional Information Why join our team? Culture and Growth: Global team with a creative, innovative and welcoming More ❯
requires a blend of strong Customer management experience with a strong technical background. LOCATION: London (Candidate will travel regionally as required for Customer meetings) RESPONSIBILITIES : Account Management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium's solution within the Customer's … and be the primary interface to manage risks and escalations. Customer Advocacy - Gather Customer's feedback about products, their use-cases channel them effectively to drive product capabilities. CustomerOnboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution. QUALIFICATIONS: B.S. in More ❯
and more exclusive features. Job Description Job Title Customer Success Manager Job Description Location - North of England (preferred), with occasional UK-wide travel We’re looking to expand our Client Success presence in the North of England, so ideally this hire will based there. We welcome applicants from across the UK who are happy to travel occasionally. You’ll … , adoption and retention strategies. You'll work cross-functionally with Business Development, Product, and Support teams to deliver measurable business outcomes. What You Will Be Doing CustomerOnboarding & Adoption Guide new Ideal Customer Profiles through the offline onboarding process using defined playbooks and workflows to ensure a seamless and successful implementation. Train and educate … Use usage data and health scores; proactively engage customers at risk or with growth potential using established intervention protocols. Process & Playbook Execution Follow standardised Customer Success processes across onboarding, QBRs, renewals, and escalations with discipline and consistency. Execute against pre-defined customer journey playbooks to ensure every stage of the customer lifecycle is delivered systematically. Log customer interactions More ❯
Cheltenham, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Client: FBO One Location: Job Category: Other EU work permit required: Yes Job Views: 13 Posted: 06.06.2025 Expiry Date: 21.07.2025 Job Description: Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to … as a Customer Success Manager . What you will do: Develop strong customer relationships and serve as the primary point of contact between clients and our business. Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One. Provide training and demonstrations to help customers maximize the value of FBO One. Assist the sales team by More ❯