Customer Success Manager
- Hiring Organisation
- Plentific
- Location
- London, UK
- Employment Type
- Full-time
long-term success. ResponsibilitiesEnsure end users understand core functionality, workflows, and use cases - delivering training to clients on all available Plentific modules. Track client KPIs and ensure Plentific's value is documented and shared regularly. Monitor adoption metrics and intervene when usage trends decline, using data-driven insights … identify issues early and resolve root causes. Oversee client onboarding and implementation workstream for small/medium clients, including project planning, milestone tracking & reporting, stakeholder management, and risk management. Coordinate & implement feature introductions and monitor usage post-launch. Collaborate closely with cross-functional teams including Product, Support ...