151 to 175 of 650 Customer Engagement Jobs in England

management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging professional growth and performance excellence. Operational … Collaboration Partner with Development, Infrastructure, Product, and QA teams to ensure operational readiness for software releases and services. Ensure operational alignment across teams, facilitating effective cross-team collaboration. Stakeholder & Customer Engagement Work with Customer Success Managers (CSMs) and service delivery teams to ensure customer satisfaction and proactive issue resolution. Maintain open communication with customers, addressing service More ❯

management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging professional growth and performance excellence. Operational … Collaboration Partner with Development, Infrastructure, Product, and QA teams to ensure operational readiness for software releases and services. Ensure operational alignment across teams, facilitating effective cross-team collaboration. Stakeholder & Customer Engagement Work with Customer Success Managers (CSMs) and service delivery teams to ensure customer satisfaction and proactive issue resolution. Maintain open communication with customers, addressing service More ❯

and a desire to secure and build upon new and existing business opportunities. The role will help ensure our technical solutions are robust, commercially viable and fully address the customer requirements. The role will support the whole lifecycle from initial engagement with pre-sales and customers to proposal, solution design and delivery. The opportunities for growth and development … develop. The role will focus on the development of Microsoft solutions and cloud platforms and will have responsibility for the technical solutions and will retain that responsibility from initial customer engagement through to implementation and handover to Methods delivery teams. The role will require someone with extensive technical experience, good interpersonal skills and the ability to explain potentially … looking for a new and challenging architect position, one which will make best use of their existing skills and experience and also further their development. Responsibilities Involvement in initial customer engagements to articulate Methods' capabilities and help shape customer technical strategy and requirements. Own the technical solution required to meet a customer's specification, liaising proactively with More ❯

benefits and requirements of the Raft platform to developers and product managers, and express the value of our product to high-level executives. Day-to-day you will: Analyze customer technical requirements to recommend optimal product configurations and implementation strategies, and complete RFPs and security questionnaires. Develop technical proof of concepts, demos, and tools to support the Sales, Pre … sales, and Customer Success teams, enhancing customer engagement and solution delivery. Serve as a key technical resource and expert on the integration and capabilities of Raft's products, facilitating internal and external presentations on these topics. Foster strong partnerships with the Product team and maintain a feedback loop with potential customers to influence product development and improvements. … Proactively identify and address barriers that hinder customer satisfaction and revenue growth, championing customer needs and solutions within the organisation. We specifically want someone who has: Extensive experience in the SaaS enterprise software sector. In-depth technical understanding of SaaS products and underlying technologies. Capable of translating complex technical information for non-technical audiences. Familiarity with multiple programming More ❯

KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point … upgrades and greater capabilities to our clients as technology and product enhancements and features evolve. You will work closely with the service management team in responding to and addressing customer complaints. Working with the service security team, you will analyze data to determine gaps in our service offerings (or tools) which are obstacles to growing the service business, executing … operational excellence/efficiency and maximizing customer satisfaction with the overall goal to increase our overall efficiency and reduce our cost to provide service. You will be a key member of CAPA review board and oversee the execution/follow-up of current CAPAs assigned to Service. Responsibilities Technical Leadership & Escalation Management Lead resolution of complex technical issues escalated More ❯

The Head of CRM is a pivotal role responsible for leading and managing the organization's Customer Relationship Management (CRM) strategy and operations. You will be responsible of transforming our Salesforce CRM platform to enhance customer engagement and drive sales growth. You will collaborate with key leaders across various functions to evaluate and improve our commercial and … customer processes, ensuring that our CRM system aligns with business objectives and deeply integrate with our products and services. This position oversees four specialized teams and acts as a key technology partner to the business, optimizing CRM applications to drive process efficiency and business results in an automated way. Major Accountabilities & Responsibilities Strategic Leadership and Management Lead 30 people … organization lead the team to deliver highest quality results and foster a culture of innovation and continuous improvement. Consistently meet and exceed performance KPIs and sales targets through proactive engagement, strategic planning, and effective execution. Technology Partnership and Innovation Position the team to become a strong technology partner for customer facing departments using Salesforce. Decide on the best More ❯

is strong-and the scale is unreal. We're now reimagining just how much further we can take it. We're redesigning our growth engine-faster, smarter, and more customer-obsessed than ever. Fewer layers. Sharper strategy. Disciplined execution. A bias for action. We're looking for bold operators and builders ready to run at this opportunity, shape the … future of a scaled business, and leave their mark. About the Role We're looking for a Senior CRM Analyst to help power the personalization engine behind our customer engagement efforts. In this role, you'll work across campaign planning, execution, testing, and analysis-helping shape and deliver high-impact CRM programs that improve retention, engagement, and … you're someone who can jump from HTML QA to campaign analysis to audience logic without blinking-and who cares deeply about getting the right message to the right customer at the right time-this is your seat. What You'll Do Plan, execute, and optimize CRM campaigns across Email, SMS, and Push channels-aligned to lifecycle stages, regional More ❯

plans, and an exciting work culture. Not Heard of us ? We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 50,000 customers in 150+ countries. Some of these … closely product and engineering teams in your pillar to deeply understand the product area and the challenges our customers face Analyze and interpret product performance data, including user behaviour, engagement metrics, and business outcomes, to identify opportunities and actionable insights Proactively suggest areas for investigation and improvement within the product Design and execute quantitative and qualitative analyses to support More ❯

execute a comprehensive revenue generation strategy that aligns with Zyte's goals and objectives. Lead, mentor, and expand the sales teams, fostering a high-performance sales culture. Oversee the Customer Success and Support teams, ensuring they deliver exceptional value to clients while aligning efforts with broader revenue objectives. Drive initiatives that enhance customer satisfaction, retention, and loyalty. Foster … needs and resolves issues effectively. Establish key metrics to track performance and growth across all revenue-generating departments. Collaborate with other executives to ensure alignment with product development and customer success initiatives. Identify and pursue new business opportunities, building strategic partnerships and enhancing Zyte's market presence. Analyze market trends to identify potential areas for growth and develop actionable … plans. Represent Zyte at industry events and conferences, positioning the company as a leader in the web data extraction space. Drive customer engagement and retention strategies to maximize long-term revenue. Create and manage effective forecasting and planning processes to meet revenue goals. Requirements: Minimum of 10 years of experience in B2B sales leadership, ideally in the SaaS More ❯

Provisioning Coordinator - Customer Engagement Focus-£28,000-£32,000- Camberley, GU17 The Role Are you experienced with building strong relationships with customers? Do you enjoy coordinating and delivering a seamless customer experience in a fast-paced environment If so, we have an exciting opportunity for you. Windsor Telecom is a dynamic and customer-centric telecommunications provider … delivering innovative solutions to businesses across the UK. We pride ourselves on our exceptional customer service and deep understanding of the industry sector. We are looking for a Provisioning Coordinator who enjoys working with people and ensuring a smooth onboarding experience for our clients. While you do not need deep technical knowledge, an understanding of the telecoms sector will … the provisioning lifecycle. Maintain accurate records of provisioning activities using internal systems.Identify and escalate any issues that may impact service delivery timelines. Support continuous improvement initiatives to enhance the customer provisioning experience. The Company Windsor Telecom believe in making technology easy and enjoyable for businesses of all sizes; providing communications, connectivity, mobile & IT services to 5,000+ happy customers More ❯

An ideal candidate will have some software development background, but experience in working with customers to gather requirements and deliver solutions. Responsibilities: The responsibilities of a Technical Consultant include: • Customer engagement to collect technical integration and solution requirements • Attend customer sales calls when needed to support technical integration and solution topics. • Design and configuration of software platform … to meet customer requirements • Engage in the customer support process to help with resolution on certain technical integration and solution issues. • Provide internal and external customers answers and ideas related to software integration and business process implementation • Solution testing and documentation • Attending meetings, sessions and other company events • Reporting on daily responsibilities and tasks Qualifications: Skills • Analytic and … a background in IT/Systems/Interfaces is a plus • Knowledge of telematics industry, mobile workforce management, or route optimization is a plus. • Excellent analytic skills. • Presentation and customer relationships skills are required. Location: Reading, UK More ❯

Services AI Data Solution Principal (Services Technical PreSales), based London Job Summary: The Services AI Data Solutions Principal is a customer-facing, technical presales leader responsible for driving Dell Technologies' AI and Data Services revenue across a wide portfolio of enterprise customers and industries. This role requires strong technical expertise in AI and associated Data engineering and Data management … This role carries sales pipeline joint-ownership within an aligned pod of professionals, quota-bearing objectives, and requires the ability to manage multiple active pursuits simultaneously across a diverse customer set. Key Responsibilities: Sales Motion & Business Development Lead technical presales engagements across multiple concurrent customer opportunities. Lead the development of services proposals in collaboration with other Dell teams … and customer stakeholders. Facilitate consultative workshops with customers to; Understand key customer challenges and position Dell Technologies services value Translate business requirements into actionable proposals with outcomes aligned to measurable business outcomes. Confidently communicate vision and value proposition to technical and executive audiences Serve as the accountable technical SME driving deal progression, revenue attainment, and closure. Partner with More ❯

with prospective clients, understanding their data orchestration needs, and providing tailored solutions through Astronomer's platform. As an Account Executive, you will play a critical role in expanding our customer base and contributing to Astronomer's mission of delivering the world's data. This role requires regular onsite work at an office, as well as periodic travel based on … business and customer needs. What You Get to Do: Drive Revenue Growth: Own and exceed revenue targets through full-cycle sales, from prospecting to deal closure. Customer Engagement: Build strong relationships with prospective clients, understand their challenges, and articulate how Astro can solve their needs. Strategic Prospecting: Identify and qualify new opportunities by leveraging outbound techniques and … engaging inbound leads. Solution Selling: Deliver compelling product demonstrations and craft tailored proposals that align with the customer's goals. Collaboration: Work closely with internal teams, including marketing, customer success, and product development, to ensure customer satisfaction and seamless onboarding. Market Insights: Stay informed about industry trends, competitive offerings, and emerging technologies to better position Astro as More ❯

Strong proficiency with CRM and Marketing Automation systems (e.g., Salesforce, Eloqua, Jira, Terminus, or similar) Growth mind-set, focused on outcomes, learnings, and quick-pivots that result in increased customer engagement, pipeline, and revenues Exceptional analytical skills and a history of data-driven decision-making, with proven experience measuring ROI and showing results for marketing programs Experience working … cross-functionally with sales, customer success, Global Demand Centre, and product teams to design campaigns and drive outcomes Executional excellence with a consistent ability to deliver on time, within budget, and aligned to organizational priorities Exceptional written and verbal communication skills with a history of delivering compelling presentations to senior executives and stakeholders A strategic thinker who can balance … scalable regional marketing programs to support account-based strategies, pipeline acceleration and revenue growth. Programs to include regional in-person/virtual events, webinars, digital experimentation, localised content development, customer enablement, and strategic partnerships Partner with cross-functional stakeholders: Collaborate with Global and EMEA marketing teams, GDC, partner marketing, and sales teams to build cohesive strategic plans that align More ❯

00am - 5:30pm | No weekends or bank holidays Contract: Full-time | Hybrid working (Manchester HQ) Are you a data-driven marketer with a creative spark and a passion for customer engagement? Do you thrive in a fast-paced, collaborative environment where your ideas and insights drive real impact? Join Car Finance 247, the UK's #1 digital car … creativity, curiosity, and continuous improvement Your Role as Direct Marketing Manager: Lead Campaigns : Plan, execute, and optimise multi-channel campaigns across email, SMS, and direct mail. Segment & Personalise : Use customer data to build smart, targeted segments and deliver personalised experiences that drive engagement and conversion. Automate & Optimise : Leverage marketing automation to deliver timely, relevant communications at scale. Test … FCA, and industry best practices. About You What We're Looking For: 3-5 years' experience in CRM, email/SMS, or direct marketing - ideally in a fast-paced, customer-focused environment Hands-on experience with platforms like Braze, Mailchimp, Klaviyo, Power BI, Microsoft platforms (specifically excel) and/or similar platforms Familiarity with Segment or similar CDPs is More ❯

diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed … customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email More ❯

on data-intensive edge applications, microservices and event-driven architecture. We also welcome diverse experiences in other languages, such as Golang, Rust, or Dart. Effective stakeholder management in supporting customer engagement and navigating teams through customer environments. Delivery-focused and pragmatic in ensuring customer value is delivered efficiently, with necessary trade-offs considered, balancing strategic direction … quality and resiliency. Have a product mindset, always keen to understand customer needs. Facilitate product and design discussions, contributing ideas to ensure we do the most impactful work that will improve the product and user experience. Comfortable dealing with ambiguity, thinking through the problem space, seeking feedback, challenging the status quo, and adjusting the platform through iterations. We are More ❯

generate new sales opportunities across Northern UK • Support RIEGL's York-based technical operations, including: o Instrumentation testing and maintenance o Administrative support for RIEGL TLS service workflows o Customer demonstrations including support for southern UK regions o Helpdesk and technical customer support o Follow-up technical communications to ensure customer success o Delivery and enhancement of … RIEGL's training programs • Collaborate with both sales and support teams-50/50 split focus • Contribute to marketing initiatives including trade show representation and customer case studies Candidate Requirements • Experience in technical sales and/or support, ideally in a related engineering or geospatial technology field • Comfortable with hands-on instrumentation and customer-facing tasks • Strong communicator … with a proactive mindset for customer engagement • Valid UK driving licence (required) • Based in Northern England at RIEGL's York office, with travel throughout the region, Scotland and Ireland (Hybrid working an option) • Occasional international travel maybe required for training and event attendance • Some manual handling and frequent customer site attendance will be involved in this role. More ❯

Marketing Operations Manager Department: Customer Operations Employment Type: Permanent - Full Time Location: UK - London Reporting To: Sarah Cameron Description When you join Exclaimer you will join a global award winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture. Not heard of us ? We provide world-class email signature solutions that let organizations … of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 50,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the More ❯

but not exclusively, work in collaboration with a Client Executive on (an) existing client(s) to position, develop, and sell solutions that meet Client(s) business requirements and drive customer outcomes. The Business Developer will evangelize the Orange SVPs, Strategy, and Vision both to internal and external stakeholders. They will, when relevant, align and involve a peer BD when … development and transform into qualified opportunities Where applicable, closely collaborate with the European Sales Development Representatives (SDRs) to drive specific Outbound Lead generation campaigns Qualify and develop opportunities: Gather customer/business requirements and assess competitive landscape Set Commercial strategy to maximize chances to win or qualify out early in the process Engage with relevant customer stakeholders and …/or in collaboration with Client Executive Develop solutions with customer and partners in collaboration with Solution Leads and/or Experts. Lead and own the creation of proposals: Co-ordinate and steer the bid team to the winning design defined disruptive and agile commercial strategy Co-ordinate and steer the solutions team Define a disruptive and agile commercial More ❯

Principal Product Manager Tech, Amazon Detail Page At the heart of Amazon's e-commerce platform lies our Customer Experience ecosystem, which shapes how millions of customers discover, evaluate, and purchase products. We're seeking a Principal Product Manager who's passionate about delivering exceptional customer experiences at massive scale. In this role, you'll own the product … strategy and roadmap for critical Tier 1 services that power Amazon's Product Detail Pages, serving billions of customer interactions daily with 99.999% reliability. As a Principal Product Manager, you'll collaborate with engineering teams, UX designers, and business stakeholders to define and execute the vision for our next-generation customer experience platform. You'll need to balance … technical constraints, business requirements, and customer needs while making strategic decisions that impact Amazon's core shopping experience globally. Join us in shaping the future of online shopping by ensuring Amazon's customer experience platform remains industry-leading in its capability, reliability, and innovation. Your product leadership will directly impact how millions of customers interact with one of More ❯

SARL (Israel Branch) AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their … success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Do you like helping customers architect systems, design complex software modules, and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping software teams and companies … CloudFront) within strategic different type of customers; from startups brainstorming their first ideas to R&D groups with in larger customers. Your broad responsibilities will include: owning the technical engagement and ultimate success around specific implementation projects, and developing a deep expertise in the AWS technologies as well as broad know-how around how applications and services are constructed More ❯

We are moving from prototypes to production at scale. Our FDE team is on the front lines of this transition, helping customers adopt AI faster and with more confidence. Customer-first mindset: You will foster a culture of deep customer empathy and practical problem-solving. From scoping use cases to shipping solutions, your team will be responsible for … and trust Work hands-on with customers to deeply understand and solve complex business and technical challenges Scope, deliver, and guide the adoption of solutions by embedding directly with customer teams Make smart tradeoffs between speed, scope, reusability, and bespoke solutions Drive technical decisions and help the team navigate system integrations and architecture choices Shape the product roadmap by … translating customer needs into scalable platform improvements Build internal tooling and shared capabilities to accelerate delivery across diverse use cases Collaborate across engineering, product, and customer teams to streamline execution and reduce friction Ensure fast, high-quality delivery of features, experiments, and customer launches Provide strategic clarity to your team and attract, hire, and retain world-class More ❯

You will engage leadership on opportunities to help you win! Here's what you'll do: Identify and create value with partners to large enterprise customers Own and drive customer engagement Engage at customer and partner C level and manage the buying centre and drive those relationships from initial contact to contract signature and beyond Prospect with … executive level Understanding of business management and operations Tech savvy and experienced in a consultative approach with customers Strong written and verbal communication, prioritization, and multi-tasking skills Excellent customer service and follow up with customers and the network Growth mindset, with a focus on customers Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks … and customer needs Values a diverse and inclusive work environment More ❯

a key role in engaging with customers to retain their business and provide tailored solutions. This position, based in Manchester, requires excellent communication skills and a proactive approach to customer retention. Client Details The employer is a well-established medium-sized organisation within the Technology & Telecoms sector. They are known for offering innovative solutions and maintaining a strong focus … on customer satisfaction. Their Manchester office serves as a hub for their customer engagement and retention efforts. Description Engage with customers to understand their needs and deliver personalised retention strategies. Handle inbound and outbound calls to address customer concerns and offer tailored solutions. Work collaboratively with the sales and support teams to ensure seamless service delivery. … Maintain accurate records of customer interactions and feedback within the CRM system. Provide detailed information about available products and services to enhance customer retention. Meet or exceed individual and team retention targets. Identify opportunities for upselling or cross-selling additional services. Stay updated on industry trends and company offerings to provide informed advice to customers. Profile A successful More ❯