1,026 to 1,050 of 1,958 Customer Experience Jobs in England

provide business analysis and improvement expertise and input into Business and IT projects, business improvement and change activities.In the role of Business Analyst, you will utilise your knowledge and experience to support the Business to:-• Develop a deep understanding of what is important to our customers, colleagues and business partners in relation to the activity being completed.• Provide business … and ways of working ensuring the future state reflects industry and technology best practice.• Be aligned with the corporate strategy and proactively identify areas for business improvement that improve customer experience, value for money and realise commercial benefits.• Remain current in relation to business analysis and improvement best practice and evolve the Groups approach, tools and techniques based … maturity.• Provide coaching as needed in relation to the Group’s business analysis approach to increase colleagues' awareness and capability. What you need What we are looking for: Previous experience of working in a Business Analyst role within a highly regulated industry. Experience of end-to-end business process mapping of ‘as is’ and ‘to be’ processes to More ❯

and key strategic partners. Cultivate relationships with senior-level stakeholders to expand business opportunities. Go-tomarket strategy for key prospects within a specific market. Take complete responsibility for the customer experience during the onboarding of a new customer, with the assistance of the mobilisation team. Hunt for sales opportunities and help maximise sales potential The Successful Applicant … Proven experience in a sales role, ideally within the business services industry. Strong interpersonal and negotiation skills to engage with clients effectively. Ability to work independently and manage multiple priorities. Proficiency in using CRM software and other sales tools. A results-oriented mindset with a focus on achieving and exceeding targets. Excellent communication skills, both written and verbal. Knowledge More ❯

Role: Customer Insight Analyst Salary: Up to £42,000 + bonus + benefits Term: 12 month FTC Location: Manchester, Telford or Milton Keynes up to 2 days per week hybrid working Hours: Mon-Fri This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one … of their offices in Manchester, Milton Keynes or Telford. Do you have a passion for Customer Excellence? Are you a great storyteller? Are you experienced using SQL and Tableau? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their business. As a customer Insight Analyst, your job duties include conducting insight to collect … Insight Analyst role duties include: Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight Analyst acts as a bridge between customer data and business decision-making, ensuring More ❯

tell you about all the great reasons to join us here at Yorkshire Water: Salary and benefits: We are offering a competitive salary up to £115,000 , dependent on experience + generous pension + 25 days holiday per annum, plus a wellness day (excluding bank holidays) + Executive Incentive Plan + Company Car Lease + Private Health Insurance (for … The role will lead a team of Programme and Project Managers to safely deliver projects to time, cost and quality commitments. Additionally, the role will drive improvements in safety, customer experience, efficiency, carbon and productivity through a programme approach to delivery and the adoption of innovation and modern methods of construction. The role involves collaborating across boundaries to … Water actively engaging with other teams across Yorkshire Water and managing the input required from the wider organisations to meet the programme objectives. What skills & qualifications you will need: Experience of managing and leading a diverse multi-disciplinary team in a complex stakeholder environment with challenging business targets. Experience of successfully delivering engineering/asset related projects or More ❯

Are you passionate about delivering exceptional customer experiences in a fast-paced, tech-driven environment? In this vital role, you will be the primary point of contact for customers during data transfer and implementation projects, ensuring seamless coordination, clear communication, and successful outcomes. This is a fantastic opportunity to combine your people skills, organisational expertise, and project coordination abilities … to make a real impact on our customer success journey. What You'll Do Serve as the main liaison for customers throughout Professional Services projects, from initiation through delivery. Manage and issue order forms, ensuring accurate documentation and tracking of all project elements. Keep CRM (HubSpot) and ERP systems up to date with project progress and details. Coordinate and … Collaborate with cross-functional teams, including Product, Support, Accounts, and Marketing, to ensure seamless delivery and feedback. Contribute to process improvement initiatives within the Professional Services function. Champion a customer-first mindset throughout all aspects of project delivery. What You'll Bring Proven experience in a customer-facing role, ideally within Professional Services or a SaaS/ More ❯

companies worldwide to drive operation excellence and lead transformation. As an Enterprise Account Executive reporting to our VP of Sales, you will be tasked with landing & expanding our enterprise customer accounts acrossUK&I, Nordics, and overall EMEA region. What you'll be doing: Sales Management -You will be focusing on growing the Flowable subscription revenue by building new business … and expanding the footprint within existing accounts. Pipeline Generation -Develop and execute a personalized outbound strategy to target ideal customer profiles (ICPs) across key verticals and geographies. Account Management -Drive account growth through strategic expansion, upsell, and cross-sell within existing customer accounts, aligning solutions to evolving business needs. What you bring: Are you passionate about sales and … contributing to the on-going commercial success of a progressive, future-orientated business and about delivering an outstanding customer experience? In addition to well-developed negotiating and influencing capabilities, you'll also bring: At least 6 years of professional experience in a similar position, ideally in a product company Knowledge of the "Digital Enterprise" market space and More ❯

Are you passionate about delivering exceptional customer experiences in a fast-paced, tech-driven environment? In this vital role, you will be the primary point of contact for customers during data transfer and implementation projects, ensuring seamless coordination, clear communication, and successful outcomes. This is a fantastic opportunity to combine your people skills, organisational expertise, and project coordination abilities … to make a real impact on our customer success journey. What You’ll Do Serve as the main liaison for customers throughout Professional Services projects, from initiation through delivery. Manage and issue order forms, ensuring accurate documentation and tracking of all project elements. Keep CRM (HubSpot) and ERP systems up to date with project progress and details. Coordinate and … Collaborate with cross-functional teams, including Product, Support, Accounts, and Marketing, to ensure seamless delivery and feedback. Contribute to process improvement initiatives within the Professional Services function. Champion a customer-first mindset throughout all aspects of project delivery. What You’ll Bring Proven experience in a customer-facing role, ideally within Professional Services or a SaaS/ More ❯

create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today … the sales cycle and into the ongoing relationship. Maintain accurate records of sales activity and pipeline management via Salesforce. Collaboration Collaborate closely with internal teams-including product, operations, and customer support-to create customised solutions for clients. Coordinate smooth onboarding and integration processes for new merchants. Who you are: Languages : Fluent in English (both written and spoken). Additional … languages are a plus but not required. Experience : Proven track record in business development with a strong focus on acquiring new business. Experience in eCommerce or payment solutions is desirable but not essential. Initiative : A highly motivated self-starter with a strong hunter mentality and a results-driven approach. Industry Knowledge : An understanding of the UK & Irish eCommerce More ❯

We Are Looking For: Are you excited about the future of technology? Do you have a passion for Smart Glasses and Mixed Reality? We're looking for an enthusiastic, customer-focused individual to join our team. This is an exciting opportunity to represent Meta , one of the world's leading technology companies, through McCurrach , known for our excellent service … to hear from you! Key Traits We Value: Passionate and Enthusiastic: You're genuinely excited about Smart Glasses and Mixed Reality tech and can share that excitement with others. Customer-Focused: You prioritise delivering exceptional customer experiences and create memorable interactions with each visitor. Approachable and Friendly: You create a welcoming atmosphere, encouraging customers to explore and try … valuable insights from the store, competitors, and the wider market, and propose actionable strategies in response. Your observations will help drive improvements and keep us ahead of the competition. Experience We're Looking For: Sales Experience: Previous experience in retail or sales, especially in tech or consumer electronics, is a plus. You know how to engage customers More ❯

to join our established and growing Workday Consulting Team. If you want to take your career to the next level, and apply your skills to challenging and business-focussed customer transformation programmes, then this could be for you. PwC doesn't simply configure Workday, but treat Workday as a fundamental element of our business transformation services. Our team members … create and apply Workday and broader solutions that re-imagine the possible, bringing business value and improved user and customer experience What your days will look like: Taking responsibility for the overall solution design of our client facing Workday Financials projects, including design of the Foundational Data Model Ensuring deliverables across the functional, integrations and data workstreams are … developed an affinity with Workday Financials and are considering a move into technology consulting OR You are an expert in Finance Transformation Consulting as a Solution Architect Workday Financials experience is preferred, but other ERP experience will be considered You have the ability to think beyond technology and understand how to align solutions with strategic business outcomes like More ❯

Ago job requisition id JR101227 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader … manage and monitor your workflows across any application, service or server - in the cloud or on premises - with confidence and control. Redwood's global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Our collaborative and dynamic environment fosters creativity … passion for building exceptional products. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We are seeking a highly skilled and passionate Full Stack Software Engineer with a strong More ❯

from multiple sources to develop strategic oversight and articulate the impact on future network, asset and service development requirements Guide your team in obtaining intelligence for this analysis through customer insights, stakeholder aspirations, current and future third-party development pressures and network performance data in conjunction with identifying and understanding our asset needs, safety commitments and risks. Ensure plans … targets. Lead, directly and indirectly, the ongoing engagement with internal and external stakeholders in needs identification and forward planning processes, ensuring proposed activities and investments contribute to improving the customer experience, safety performance and overall network performance in the region. Act as ambassador to ensure the Regions network requirements are considered and reflected in the development of the … Roads Investment Strategy for Strategic Network Studies (which may develop into major scheme interventions), Route Optimisation Packages, and Improving Network Performance & Safety Regional Small Scheme Packages. About you. Extensive experience of creating strategies and developing business and operational plans Strong commercial and financial acumen Excellent stakeholder management and communication skills Knowledge of relevant legislative and regulatory frameworks About us. More ❯

a mobile services start-up, we've grown into a full-service MSP offering cloud, communications, cybersecurity, and IT support always with a tailored approach, unwavering reliability, and exceptional customer service at our core. Our values centre on customer-centricity, innovation, transparency, and trust. We actively prevent security risks and deliver solutions designed for each client's unique … with clients, drive policy and compliance, manage M365 security, run workshops, produce tender responses. Elevate our cyber posture across all MSP services and build strong relationships with our marketing, customer experience and service partners to enhance our proposition. In addition to this, as our Cyber Security Lead you will be responsible for: Serving as a trusted advisor to … You're naturally aligned with MSP-style work, deeply familiar with security frameworks, and thrive at the intersection of strategy and execution. In addition to this, you must have experience in/exposure to: Background in MSP/MSSP environments. Proven history of facilitating workshops and supporting sales from warm leads through closure. Strong understanding of ITIL, CAB, and More ❯

a mobile services start-up, we’ve grown into a full-service MSP offering cloud, communications, cybersecurity, and IT support always with a tailored approach, unwavering reliability, and exceptional customer service at our core. Our values centre on customer-centricity, innovation, transparency, and trust. We actively prevent security risks and deliver solutions designed for each client’s unique … with clients, drive policy and compliance, manage M365 security, run workshops, produce tender responses. Elevate our cyber posture across all MSP services and build strong relationships with our marketing, customer experience and service partners to enhance our proposition. In addition to this, as our Cyber Security Lead you will be responsible for: Serving as a trusted advisor to … You’re naturally aligned with MSP-style work, deeply familiar with security frameworks, and thrive at the intersection of strategy and execution. In addition to this, you must have experience in/exposure to: Background in MSP/MSSP environments. Proven history of facilitating workshops and supporting sales from warm leads through closure. Strong understanding of ITIL, CAB, and More ❯

Europe. You're a collaborative player-coach who thrives on developing agile teams and empowering individuals to reach their full potential. You're seeking a company that genuinely values customer success, employee well-being, and career growth. Guidewire delivers industry-leading software and analytics trusted by Property & Casualty (P&C) insurers worldwide, enabling them to innovate, engage, and grow … Integrated Marketing for EMEA, you'll strategically align and oversee marketing initiatives across multiple channels, emphasizing field marketing, demand generation, and localized product marketing. You'll ensure a cohesive customer experience that aligns directly with revenue objectives and business growth. Reporting directly to Guidewire's Chief Marketing Officer, you'll collaborate closely with our Managing Director for Europe … marketing). Foster alignment and collaboration with sales, business. development, and product teams. Manage marketing budgets, timelines, and provide regular, data - driven performance reports. Qualifications: Minimum of 5 years' experience leading marketing teams in B2B software environments. Proven ability to build and lead agile, high-performing marketing teams. Strong experience as an individual contributor in product marketing and More ❯

year having gone through a digital transformation process including a replatform to a new headless architecture and have ambitious plans to grow further. We are a truly multi-channel, customer-centric brand, underpinned by best in class technology and most importantly our exceptional people. We are now looking for an experienced, commercially minded Head of E-Commerce to oversee … all aspects of our E-commerce business. You will report to the Channel Director and will work hand in hand with Head of brand, Head of customer, Head of retail. You will have direct ownership of the online P&L and customer experience, performance marketing, operations and execution of trading strategy. As Head of E-Commerce you … relationships. What you'll be doing: Own and deliver the ecommerce P&L and growth strategy for White Deliver a best in class and data driven end to end customer journey. Identify efficiency and optimisation opportunities across all aspects of the business, driving margin and profitability metrics. Drive sales and new customer growth through channel specific performance marketing More ❯

Are you a true leader looking for an opportunity to make a positive impact? Are you an operational and performance-driven individual who can ensure first-class customer service? Want to make your mark in an amazing MSP? This is a brilliant role to lead an exceptional team of support and field engineers in a reputable MSP based in … assess performance and drive improvements Build and develop a cohesive team; manage people effectively through coaching and instilling the right behaviours Train the service desk team on delivering outstanding customer experience Perform skills analysis and identify technical training needs across the team Act as a senior escalation point for complex support issues; take ownership and drive to resolution … Monitor SLAs, optimise KPIs and service metrics to ensure high performance and customer satisfaction Partner with the Malaysian teams to ensure consistent, high-quality global service operations Experience managing a busy service desk in an MSP environment Knowledge of IT service management frameworks (e.g., ITIL) Strong understanding of Microsoft-based technologies Commercial awareness: collaborate with sales and account More ❯

be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role Are you an expert project manager ready to lead critical … and deliver one high-complexity project or a couple medium-complexity projects within our strategic programme portfolio. The projects you manage will have significant influence on business performance and customer perception. You will drive transformative changes across processes, systems, and culture - navigating complex legal, regulatory, and operational challenges, while managing key supplier relationships and cross-functional dependencies. What you … of Hargreaves Lansdown's investment management processes. Expertly apply both Waterfall and Agile project management methodologies to deliver results. Leverage strong knowledge beyond project management, including business case development, customer experience strategy, product strategy, solution design, technical delivery, trials, operational and sales readiness, and customer communications. Exhibit solid commercial awareness, with the ability to map capabilities and More ❯

Specialist to join the team of a growing Henley based B2C business. You’ll be responsible for shaping and delivering a global CRM and loyalty strategy that enhances the customer experience, improves retention, and drives long-term value. Working cross-functionally across marketing, eCommerce, retail, and external partners to bring innovative, data-led CRM initiatives to life. Key … Responsibilities Develop and execute the global CRM strategy and customer lifecycle communications. Lead the design, launch, and optimisation of our first loyalty programme. Manage the email marketing calendar, including campaign planning and A/B testing. Identify data opportunities for deeper customer segmentation and personalisation. Collaborate with internal teams and agencies on CRM and data integration projects. Analyse … CRM and loyalty data to drive insight-led improvements and performance. Support in-store clientelling and create scalable CRM tools for retail teams. About You Strong experience in CRM, ideally in a B2C or D2C environment. Hands-on knowledge of CRM platforms (e.g. Klaviyo, HubSpot, Shopify). Data-driven with the ability to interpret insights and optimise campaigns. Excellent More ❯

levels are consistently met, helping resolve escalated issues, and identifying areas for process improvement. This is a collaborative role that requires strong communication skills, attention to detail, and a customer-focused mindset. Key Responsibilities: Supplier Relationship Management : Proactively communicate with Network Managers to ensure third-party suppliers are delivering services in line with agreed Service Level Agreements (SLAs). … Issue Resolution : Respond to invoice queries and support the resolution of escalated supplier or customer complaints, taking ownership and ensuring issues are resolved promptly and effectively. Database Maintenance : Maintain and regularly update the supplier database to ensure accurate and current records. Continuous Improvement : Identify and suggest improvements in service delivery and operational processes that will enhance the customer experience and overall efficiency. Administrative Support : Perform general administrative duties related to network operations, ensuring tasks are completed accurately and on time. Required Skills: Strong interpersonal and communication skills, both written and verbal Excellent organizational skills and attention to detail Ability to manage multiple tasks and priorities under pressure A proactive approach to problem-solving and process improvement More ❯

data. They’re now hiring a Principal Data Scientist to lead high-impact analytics and machine learning projects across a wide variety of real-world domains - from manufacturing to customer experience and commercial optimisation. Working closely with a multidisciplinary team, you’ll have the autonomy to shape technical approaches while staying closely tied to commercial outcomes. This role … challenges. You’re just as comfortable in Python as you are in a boardroom, and you’re motivated by measurable impact, not just model accuracy. Requirements: 5+ years of experience applying data science in commercial settings Proven ability to lead data science projects from concept to production Strong Python skills (including libraries like Pandas, NumPy, Scikit-learn); experience … with other languages is a plus Deep understanding of statistical modelling, predictive analytics, and optimisation techniques Comfortable working with cross-functional teams, including engineers, product leads, and client stakeholders Experience with A/B testing and causal inference methodologies Bachelor’s or Master’s degree in a quantitative field (e.g., Mathematics, Physics, Engineering, Computer Science) Excellent communication skills and More ❯

data. They’re now hiring a Principal Data Scientist to lead high-impact analytics and machine learning projects across a wide variety of real-world domains - from manufacturing to customer experience and commercial optimisation. Working closely with a multidisciplinary team, you’ll have the autonomy to shape technical approaches while staying closely tied to commercial outcomes. This role … challenges. You’re just as comfortable in Python as you are in a boardroom, and you’re motivated by measurable impact, not just model accuracy. Requirements: 5+ years of experience applying data science in commercial settings Proven ability to lead data science projects from concept to production Strong Python skills (including libraries like Pandas, NumPy, Scikit-learn); experience … with other languages is a plus Deep understanding of statistical modelling, predictive analytics, and optimisation techniques Comfortable working with cross-functional teams, including engineers, product leads, and client stakeholders Experience with A/B testing and causal inference methodologies Bachelor’s or Master’s degree in a quantitative field (e.g., Mathematics, Physics, Engineering, Computer Science) Excellent communication skills and More ❯

committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have: A base in Leeds with working experience of an incident response model and fluency with observability and monitoring (Prometheus, Grafana) Experience defining alerts and implementing dashboards from existing monitoring and logging data Relentless focus on … customer experience with good understanding of security best practice Fluency in cloud infrastructure (AWS) - using Infrastructure as Code (Terraform, Git), building automated pipelines (Gitlab CI, Lambda) with experience with a container orchestration platform (Kubernetes, Helm). What we offer: Our roles offer more than just a job, you'll become part of the evoke! We have created More ❯

app Develop and integrate APIs from new and existing payment providers, banks and other third parties across multiple countries. Work with our FinOps team and payment providers to resolve customer issues Advocate best practices, code quality, test coverage and drive technical discussions Optimise existing systems for scalability, extensibility and performance whilst building out reusable, modular code for use across … to continually deliver the highest quality software to our users WHAT YOU WILL NEED You know at least one programming language in depth You have at least 7 years experience building and shipping highly-available, fault tolerant, production ready distributed backend systems You have experience in any JVM based languages (such as Java, Kotlin, Scala) and are confident … in your ability to build, debug and ship microservices You are customer focused and continuously suggest how the backend can provide the best Customer Experience You pride yourself on consistent high levels of test coverage, strong technical documentation and effective monitoring Preferably exposure to technologies such as Kafka, PostgreSQL, Redis We use Kotlin, PostgreSQL, Kafka, Redis, Datadog More ❯

app Develop and integrate APIs from new and existing payment providers, banks and other third parties across multiple countries. Work with our FinOps team and payment providers to resolve customer issues Advocate best practices, code quality, test coverage and drive technical discussions Optimise existing systems for scalability, extensibility and performance whilst building out reusable, modular code for use across … to continually deliver the highest quality software to our users WHAT YOU WILL NEED You know at least one programming language in depth You have at least 7 years experience building and shipping highly-available, fault tolerant, production ready distributed backend systems You have experience in any JVM based languages (such as Java, Kotlin, Scala) and are confident … in your ability to build, debug and ship microservices You are customer focused and continuously suggest how the backend can provide the best Customer Experience You pride yourself on consistent high levels of test coverage, strong technical documentation and effective monitoring Preferably exposure to technologies such as Kafka, PostgreSQL, Redis We use Kotlin, PostgreSQL, Kafka, Redis, Datadog More ❯