126 to 150 of 2,155 Customer Experience Jobs in England

Senior Product Manager Tech, Speed, Prime & Delivery Experience At Amazon, our core customer promise is delivering millions of items at unparalleled speed. The Amazon Delivery Experience team is dedicated to creating seamless, end-to-end customer journeys-from the moment a customer clicks 'order' until … their items are in hand. We are looking for a Senior Product Manager, Technical, to lead our Speed Discovery initiatives and enhance the delivery experience for customers in Japan. As the Senior Product Manager - Technical, you will be responsible for building the next curve bending innovation on delivery speed … with customer needs and operational capabilities. Collaboration: Partner with technology and data science teams to develop and enhance local customer experience (CX) features that drive efficiency and satisfaction in our delivery processes. Cross-Regional Influence: Work closely with teams in Japan and worldwide to influence and deliver More ❯

Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and … this role sits on our Strategic Customer Success team for the Nordics region. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. Learn more here. About the Role Miro … is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic Customer Success Manager's primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish More ❯

Location: Samsung Experience Store Bristol Hours: 40 Hours full-time Pay: Salary: £40,000 - £44,500 Bonus: 20% bonus potential - OTE £48,000- £53,400) Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced … to achieve greatness? If so, we have an exciting opportunity for you! We are looking for a talented Store Manager to join our Samsung Experience Store in Bristol . Role Summary: As the Store Manager, you will play a pivotal role in driving the success of the store by … aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives. Core Responsibilities: Health & Safety: You'll lead by example, ensuring the highest standards of health and safety across the store More ❯

career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Audiology Product Technical Support Advisor within our Customer Experience team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years experience in … support is required Investigation into quality complaints and escalation via QMS process to ensure resolution as per regulations Provide trouble shooting solutions to support customer queries and capture in local CRM to ensure trends can be monitored About you: Essential Experience The successful candidate will: Have experience of product technical support to external customers Have a minimum of two years experience working within product technical support position Have a strong interest in IT and product technical support Have the ability to learn complex product portfolios across multiple brands Have Customer email and live chat More ❯

Customer Success Operations Manager Competitive + Bonus + Benefits Manchester or Slough/Heathrow Approach, UK Permanent full time Make a real impact by turning customer feedback into action. At IRIS Software Group, we build software that helps organisations thrive - and were just as committed to listening to … our customers as we are to supporting their success. Were looking for a Customer Success Operations Manager to take ownership of our customer feedback programmes and use insights to help shape customer experience across the business. In this role, youll manage our NPS, Product NPS, and … turning feedback into clear recommendations that influence how we retain customers, improve satisfaction, and deliver long-term value. Youll work closely with teams across Customer Success, Sales, Product, Marketing and Supportplaying a key role in how we listen to customers and act on what they tell us. If you More ❯

Digital Experience Designer London £53,000 - £63,000 + benefits Flexible working (2 days in the office per week) Our client Over the past few years, we've scaled the global Customer Experience Team (a hybrid startup-consultancy) in one of the world's most powerful brands. … The team encompasses Product, Strategy, Design, Analytics and Implementation. They design and deliver experiences for customers - connecting the customer's devices with the brand and world around them. With over 150,000 employees spread across almost 200 countries, our client has innovation at their core and is proud to … to learn from these different perspectives. The role The Design team learns from global markets, functions and customers to build experiences that respond to customer needs in a rapidly evolving industry, thus giving customers reasons to fall in love with the brand. The aim is to provide customer More ❯

offering investments and digital wealth management services direct to consumers, complementing Chase's digital bank in the UK. Job Summary: Customer experience (CX) and customer focus are key to our success, past, present, and future. Our CX team is growing, and we are now looking for a … new role to join us: a CX Operations Lead, to help us grow, optimise our design, content, and research activities. In this role, you will work alongside UX designers, writers, and researchers, as well as interact with product managers and engineers committed to producing customer-led products and services. … a deep understanding of product design processes, tools, content, and toolkits. You will focus on introducing efficiency, consistency, and quality in core areas of CX operations like managing processes and logistics across multiple areas of CX. You will play a vital role in creating useful, straightforward, and empowering products for More ❯

decisions impacting billions annually. Our systems integrate with a global network of carriers, maintaining business rules for millions of products, and continually improving the customer experience while optimizing costs. With expansion into new markets, innovations in supply chain and delivery models, and a growing global shipment volume, we … cross-functional teams, developing milestones, assessing risks, measuring progress, resolving bottlenecks, and balancing business and technical needs to ensure timely delivery. These services enhance customer experience by providing better delivery promises and support fulfillment planning to reduce costs. This position is vital to Amazon's ordering and fulfillment … managing configurations, identifying dependencies, coordinating teams, developing milestones, assessing risks, measuring progress, resolving bottlenecks, and balancing needs to ensure successful delivery. These services improve customer experience and lower transportation costs, being a critical part of Amazon's order fulfillment pipeline. Successful candidates will be strong leaders capable of More ❯

Job Description - Audience & Product Data Analyst (15635) We have a brilliant opportunity for an Audience & Product Data Analyst to join our Customer Data team on a permanent contract, based in Luton. (Hybrid Working) This exciting role will be responsible for creating the audiences, segmentations and customer attributes required … for marketing, reporting, customer engagement across operations and service, web and app personalisation and media planning. The Customer Data team is responsible for enabling the business with the customer data and insight it needs, when it needs it. The team has access to lots of customer … to the team Significant experience working in a direct to consumer business. A good knowledge of e-commerce and customer experience (CX) is essential. Strong SQL and/or Python skills with a proven ability to analyse and develop customer data from very large data sets. More ❯

Professional Contract Type: Permanent Hours: Full Time DESCRIPTION Disrupting the way Amazon fulfills our customers' orders. Amazon operations is changing the way we improve Customer Experience through flawless fulfillment focused on 1) successful on-time delivery, 2) at speed and 3) at the lowest possible cost. Being the … data with a strong bias for action to generate insights that drive business improvements. Your work will directly impact Amazon's operational efficiency and customer experience worldwide. Key Responsibilities Key responsibilities include translating business requirements into modular and generic data infrastructure, implementing and managing scalable data platforms that … essential, as is the ability to deliver high-quality results in a fast-paced environment. To succeed in this role, you should have extensive experience in data engineering with large-scale systems, expert-level knowledge of distributed systems and big data technologies, and strong programming skills. Experience with More ❯

out technical requirements, write user stories and help deliver the strategy for the digital channels. A successful Digital Business Analyst needs to understand the customer experience to deliver what should be built on the website and applications. WHAT WILL I BE DOING As an E-commerce Business Analyst … and Security: Ensuring that the website complies with data privacy regulations (such as GDPR, CCPA) and that security protocols are in place to protect customer data E-commerce Platform Enhancements: Coordinating with developers on platform updates, third-party app integrations, and API improvements to ensure smooth operations Support the … to respond to questions from internal stakeholders and suggest solutions to any issues Stakeholder Collaboration: Working with different teams (IT, CRM, Performance Marketing, Digital Experience, Customer Experience, Information Security) to define the requirements and benefits of new technology implementations Integration and Implementation: Coordinating with developers and vendors More ❯

out technical requirements, write user stories and help deliver the strategy for the digital channels. A successful Digital Business Analyst needs to understand the customer experience to deliver what should be built on the website and applications. What will I be doing As an E-commerce Business Analyst … and Security: Ensuring that the website complies with data privacy regulations (such as GDPR, CCPA) and that security protocols are in place to protect customer data E-commerce Platform Enhancements: Coordinating with developers on platform updates, third-party app integrations, and API improvements to ensure smooth operations Support the … to respond to questions from internal stakeholders and suggest solutions to any issues Stakeholder Collaboration: Working with different teams (IT, CRM, Performance Marketing, Digital Experience, Customer Experience, Information Security) to define the requirements and benefits of new technology implementations Integration and Implementation: Coordinating with developers and vendors More ❯

This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS Customer Analytics and Engagement product and get exposure to an impressive roster of Global brands. The Company AI Customer Orchestration & Marketing Automation SaaS $40m in VC funding Global Offices and Enterprise Customers Fantastic benefits … Enterprise clients with a focus on retention and growth Ensure enterprise-level clients understand and make the best use of their data Desired Skills & Experience Enterprise Account Management … or Customer Success experience Commercial acumen - up-sell/cross-sell Marketing technology/customer data/customer experience (CX) background More ❯

including cultivation of local partnerships and organizational affiliations while actively generating new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. You will retain your customer base by delivering on the Comcast Credo, ensuring a superior customer experience. You … will also maintain and build customer relationships to drive customer retention, work with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectations through strong customer service orientation with excellent follow up. Demonstrate your knowledge of Network Design, WAN technologies & designs … Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures. Maintain accurate and quality sales records and More ❯

We invest and trust in each other; We are committed to a growth mindset; We embrace diversity and cultivate inclusion; We are driven by customer success. The Role We have a fantastic opportunity for an ambitious, tech-minded and accountancy/finance graduate to join our growing team. You … ll be working in the R&D Tax Credits area of our Customer Experience team. Around 90,000 R&D claims are submitted in the UK every year, and this is a constantly evolving area of tax. SeedLegals is supporting UK startups to process their R&D claims … graduated with a finance or accounting based degree but does not want to follow the typical accounting route. You should be able to demonstrate experience/interest in the following areas: Accountancy, Tax or Finance background. Financial statements & tax computations. Financial planning and tax incentives for founders and early More ❯

locations UK-London Office time type Full time posted on Posted 2 Days Ago job requisition id R1223 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering … interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for More ❯

Graduate/Post-graduate to enter our generalist track and to work on international strategic assignments in the area of customer experience (CX), marketing strategy, product/service strategy and Go-To-Market. The role would involve both qualitative analysis of in-depth interviews and quantitative analysis of … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on More ❯

deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. This is an exciting opportunity to join a growing … chain as it relates to freight management, customs brokerage, and more. - Invent new ways to analyze data to identify the trends and gaps in customer experience related to the service we provide - Interface with cross-functional teams to build centralized tools that will allow for optimization in day … systems) as well as less conventional data sources. - Analyze and synthesize large data streams across multiple inputs. - Find and create ways to measure the customer experience to drive business outcomes. - Identify patterns in data and how they relate to the business outcomes About the team About AWS Diverse More ❯

Implementation Director to onboard new customers with their SaaS product, whilst overseeing a large cross-functional team. This role will be centered around ensuring customer satisfaction, enhancing customer experience and driving operational excellence. You will have: Significant experience delivering large scale, and complex enterprise SaaS implementations … Financial Services/Fintech experience Experience in a Customer Success role (or similar) with a focus on customer success and NPS Experience leading cross-functional teams and 3rd party vendors Ideally worked in a regulated environment such as FCA 3 days a week in the More ❯

the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers … Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. More ❯

United Kingdom Alternate Location Area of Interest Engineer - Pre Sales and Product Management Job Type Professional Job Id Meet the Team In this dynamic, customer-focused role, you will be a core part of the Account Team working closely with Cisco Account Managers, and you will rely on an … technical resources, product specialists and Cisco Engineering to obtain in-depth technical and specialist support. You will also work with Cisco Partners and Cisco CX to support on various customer's lifecycle stages. You will join a team of high-preforming technical engineer. We support and empower each other. … In our team, we are passionate about the customer experience and about new technology, we love to learn and share our knowledge with each other. We deeply care for each other, we leave our ego at the door, and we are always in for a bold idea. Your More ❯

on-boarded quickly and easily by helping them to use, see, learn, and believe in our beautifully simple product. A Services Consultant is an experience-maker for our customers - passionate about making communication easy through customer service and how doing that well can transform a businesses' relationships. Within … for driving the design and configuration of the Zendesk Product based on the Configuration Workbook and Design Workshops either remote or onsite with a Customer and your Engagement Manager. Your ability to work independently and keep commitments to tasks and assigned work packages on a project is absolutely critical. … You will also routinely execute on Professional Services Launch Packages and existing customer Optimizations effectively within scope, time, and budget. Guide and educate Zendesk customers to give them proactive assistance as they onboard and configure their Zendesk. Maintain product expertise across the Zendesk product line. Collaborate in establishing world More ❯

solutions and improve the business value from existing implementations, and drive the sales process until closure. Work closely with project delivery teams to ensure customer satisfaction through achievement of customer business goals, and turn each customer into a reference. What is needed for success 7-12 years … of sales experience in consulting/professional services within a Software Vendor or consulting firm. A combination of Delivery & Services sales experience is preferred. Strong sales acumen with a focus on the services business. Familiarity with Customer Experience topics (Customer Experience, marketing automation, digital … marketing ) Ability to navigate complex environments. Proficiency in sales planning and pipeline management. Experience in negotiating engagement pricing and contractual agreements. Ability to demonstrate understanding and experience with value-based selling and contracting to large enterprises. Strong relationship-building skills at both C-level and functional levels. Ability More ❯

Outsourcing , EU Capacity Planning Job ID: Amazon Ireland Support Services Limited - A94 is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low … research and develop technology that improves the lives of shoppers and sellers around the world. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the … about raising the performance bar, can work closely with multiple stakeholders in different geographies, and has the ability to drive new innovations in the customer service industry. Key job responsibilities The successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and More ❯

United Kingdom Alternate Location Area of Interest Engineer - Pre Sales and Product Management Job Type Professional Job Id Meet the Team In this dynamic, customer-focused role, you will be a core part of the Account Team working closely with Cisco Account Managers, and you will rely on an … technical resources, product specialists and Cisco Engineering to obtain in-depth technical and specialist support. You will also work with Cisco Partners and Cisco CX to support on various customer's lifecycle stages. You will join a team of high-preforming technical engineer. We support and empower each other. … In our team, we are passionate about the customer experience and about new technology, we love to learn and share our knowledge with each other. We deeply care for each other, we leave our ego at the door, and we are always in for a bold idea. Your More ❯