126 to 150 of 583 Customer Experience Jobs in England

role for an experienced Customer Relations Executive has become available due to internal progression and continued growth. This is a busy and fast paced customer experience team, supporting customers over the phone, via email and live chat in an office based environment where you’ll be focused … handling customer queries, complaints and aftercare cases. You will manage multiple cases at any one time, liaising with internal teams and customers to ensure issues are resolved in a timely and professional manner. The product is technical, requiring strong attention to detail, clear communication and excellent organisation. This Customer ...

wide network of fulfilment and delivery partners. It is currently integrating recent acquisitions while investing heavily in its UK operations, technology infrastructure, and customer experience capabilities. The UK is a key strategic market for the group and a major driver of growth. The Role This is a broad … transformation following recent acquisitions Developing and improving contract templates and legal frameworks Advising on consumer, digital, and operational matters (including apps, marketing, and customer experience) Providing guidance on regulatory and compliance issues including GDPR, consumer law, and wider operational obligations Acting as a trusted advisor to senior stakeholders ...

Account Manager. Key Account Manager, Account Manager, Customer Account Manager, Client Manager. An experience Account Manager who thrives on building long-term partnerships and delivering real commercial value for clients. Working for a market-leading technology provider that supplier digital and hardware solutions across the Hospitality sector. Helping … some of the UKs best-known hospitality brands improve customer experience, speed of service and sales performance. Role created due to growth, excellent long-term prospects within the business in a market that is performing really well. Depending on experience level - £50,000 - £60,000 This ...

ready for what’s next, now? About the role We’re looking for an Associate Customer Advocate for our office in Sheffield . You’ll join an awesome team to support our growing customer base. The Customer Advocate serves as the primary relationship owner for an assigned … managing the full renewal and payment lifecycle across all products and services. Acting as a single point of contact from quote to cash, the Customer Advocate ensures every renewal is completed on time, every invoice is accurate, and every customer experience a smooth, value-driven renewal process. ...

Product Owner: ⭐Location - Osterley ⭐Employment Type - Contract (renewable) ⭐Workplace Type - 3 days a week onsite Shape Exceptional Customer Experiences with Foolproof! We’re looking for a highly collaborative and customer-focused Product Owner to join our Agile Release Train (ART) and help deliver innovative, customer-centric products … Planning, and facilitation of the PO Sync Partner with UX/UI Designers to deliver exceptional customer experiences and ensure adherence to CX standards and best practices Ideate and shape new Features that support ART objectives and contribute to broader product capability evolution What We’re Looking ...

together to deliver meaningful outcomes at pace. We're scaling automation and AI from proof-of-concept into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations … through a period of major transformation, including the migration to the ENSEK Ignition platform. The role shapes product-aligned, outcome-driven architecture that improves customer experience, strengthens operational performance, and simplifies the technology estate. Acting as the key architectural partner for Product, Engineering, and Delivery teams, the Domain ...

exciting opportunity has arisen to join a leading organisation delivering large-scale digital transformation within the customer experience space. This role sits within a high-performing technology team focused on modernising cloud contact centre platforms for a major financial services environment. As an AWS Connect Engineer, youll play … contact centre, leveraging the latest capabilities across the AWS ecosystem. This is a hands-on position where youll build intelligent, scalable solutions that enhance customer interactions through AI, automation, and real-time analytics. Youll be working on complex, high-impact systems that directly influence customer experience ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers … environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management ...

environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management … change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents ...

developing long-term commercial partnerships. You'll own your pipeline from prospecting through to onboarding, acting as a trusted advisor and delivering an exceptional customer experience throughout the sales process. With uncapped earning potential and plenty of opportunities for progression, this role is ideal for ambitious sales professionals … with estate agencies across the UK Prospecting and generating new business opportunities Managing your own pipeline and sales activity Conducting consultative conversations and understanding customer needs Handling objections and communicating value effectively Supporting clients through the onboarding process Acting as a trusted partner and ensuring customers maximise the value ...

whilst still understanding the technology that sits behind it. You'll be responsible for driving improvements across digital platforms, business systems, integrations, data, and customer-facing technology. You'll lead teams, influence senior stakeholders, manage external partners, and ensure technology is delivering measurable business value. One day you might … shaping the digital roadmap. The next, improving customer journeys, driving automation initiatives, implementing AI-led solutions, or helping build an internal development capability from the ground up. What you'll bring: Experience leading digital, systems, applications, or technology delivery teams A strong understanding of software development, integrations, APIs ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. Job Details: About Tech Mahindra BFSI Consulting Tech Mahindra’s BFSI Consulting practice … connect business language, data assets, process flows, decision logic and AI use cases. Insurance domain expertise Underwriting, claims, policy lifecycle, broker/intermediary models, customer, risk, exposure, coverage, pricing, reserving, fraud, litigation, recoveries and reinsurance. Semantic and ontology design Business glossaries, taxonomies, ontologies, knowledge graphs, semantic layers, entity models ...

Customer Analytics Manager (Contract) £400 per day (Outside IR35) 3-month Contract London Hybrid - 4 days in the office (Mon-Thurs) This short-term contract offers the opportunity to take ownership of pricing and customer analytics within a highly consumer-focused environment. You will work hands-on with … data to influence commercial decisions, operating at pace within a business where customer behaviour and pricing performance are critical. The Company They are a well-established, consumer-facing organisation operating at scale within a fast-moving B2C environment. Customer experience, pricing strategy and data-driven decision making ...

work with tools like Gainsight PX to support customers. It may be you are working in accounts at the moment, with an interest or experience in supporting customers, and an interest in Technology solutions. Key Responsibilities for the Software Support Specialist: Respond to customer inquiries via chat, email … ticketing systems Troubleshoot and escalate product issues Create and update help articles and tutorials Analyse user behaviour and support Customer Success using Gainsight Collect feedback to help improve the product and user experience Requirements for the Software Support Specialist: 2+ years in customer support, customer success ...

work with tools like Gainsight PX to support customers. It may be you are working in accounts at the moment, with an interest or experience in supporting customers, and an interest in Technology solutions. Key Responsibilities for the Software Support Specialist: Respond to customer inquiries via chat, email … ticketing systems Troubleshoot and escalate product issues Create and update help articles and tutorials Analyse user behaviour and support Customer Success using Gainsight Collect feedback to help improve the product and user experience Requirements for the Software Support Specialist: 2+ years in customer support, customer success ...

January 2025. Position Overview: We’re looking for an experienced Account Management Lead to own and scale the success of our existing SME customer base. This is a senior role for someone with 5+ years’ experience in SME lending or fintech, who is able to combine their strong … relationship management skills with a commercial, growth-oriented mindset. You’ll be accountable for leading the growth initiatives for our existing customer portfolio, drive world-class retention through outstanding service and product-led engagement, and elevating the Lenkie brand through targeted account-based marketing initiatives. You’ll also help ...

boutique digital transformation and technology consulting firm with deep expertise in the Salesforce ecosystem. We partner with enterprise and retail organisations to modernise customer experience, optimise operations, and accelerate revenue growth through Salesforce solutions. We are looking for a high‐performing Account Executive who can drive new business … managed services—specifically targetin g retail and consumer businesses. s.Position AbsoluteLabs’ Salesforce capabilities acros s Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Experience Cloud, Data Clo ud, and related Retail solutions. New Business Acquisitions Proactively identify and secure new retail clients through outbound prospecting, networking, partnerships, and industry ...

title: Senior Product Manager Location: Location (hybrid) Contract Own the end-to-end product management of International Online D2C channel - driving the customer experience, conversion, and revenue growth across European, North American, and APAC markets. Translate international customer needs and commercial objectives into a prioritised roadmap spanning … three core investment areas: online experience optimisation (closing the conversion gap with UK), post-purchase and local fulfilment (enabling faster delivery via ZEOS and regional distribution), and platform performance (improving site speed, SEO visibility, and determining the long-term platform strategy). Coordinate across a complex dependency landscape - including ...

retail client, with a strong focus on online and ecommerce payments . You'll act as the payments SME, ensuring seamless, high-performing customer payment journeys across digital channels. Key Responsibilities Own the online payments product backlog and delivery roadmap Lead requirements and delivery for PSP migration , including APIs … integrations, and cutover Define and optimise ecommerce payment journeys (checkout, authorisation, authentication, refunds) Drive improvements in conversion rates, authorisation success, and customer experience Work closely with engineering, PSPs, gateways, and third-party vendors Ensure compliance with SCA/PSD2, 3DS, PCI-DSS , and fraud prevention standards Support ...

journey. Working closely with the Director of Sales, you will ensure seamless integration of UC solutions into newly acquired businesses, deliver an outstanding UC experience for our customers, and spearhead initiatives to grow our UC customer base. If you have a passion for technology, a customer-focused … newly acquired businesses, ensuring alignment with Redsquids standards and objectives. Analyze and assess existing UC infrastructure and processes within acquisitions to identify improvement opportunities. Customer Experience Excellence: Serve as the UC expert, ensuring a superior experience for customers transitioning to or adopting our solutions. ...

Employee Owned Trust and strives to continually provide industry-leading excellence for both employees and customers. The sound technical advice, speedy delivery and excellent customer service for which it is renowned, all contribute hugely to building its customers trust and loyalty. Job Role Working as part of the marketing … distributors, youll be responsible for the upkeep of several brands portfolios. Working closely with teams internally, you'll be helping to continually improve the customer experience, attract new customers, retain existing ones and support the companys position of 'experts in networks' within the industry. (Training and support will ...

boutique digital transformation and technology consulting firm with deep expertise in the Salesforce ecosystem. We partner with enterprise and retail organisations to modernise customer experience, optimise operations, and accelerate revenue growth through Salesforce solutions. We are looking for a high‐performing Account Executive who can drive new business … managed services—specifically targetin g retail and consumer business e s.Position AbsoluteLabs’ Salesforce capabilities acros s Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Experience Cloud, Data Clo ud, and related Retail solution s.New Business Acquisiti onProactively identify and secure new retail clients through outbound prospecting, networking, partnerships ...

excellent opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued. The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high … specialist applications and services. Working closely with internal departments and external stakeholders, you’ll combine strong troubleshooting skills with excellent communication and customer management abilities. Key Responsibilities Technical Support & Systems Management Deliver 2nd line support for software applications and business systems Take ownership of escalated incidents through to resolution ...

work within the Helpdesk function. This key recruit has overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey, and implementing positive change. This is an excellent opportunity to join a superb customer centric business … company to work for with very strong values who invest in their staff and offer an excellent culture. Duties & Responsibilities: You will evaluate the Customer journey, assess current processes and make recommendations for change, implementing new ideas. Identifying customer pain points, working with 1st and 2nd line support ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As a Project Manager, you will oversee the day-to-day management … customer accounts, maintaining strong relationships and leading a project team. Your expertise will ensure the successful execution of projects from start to finish, meeting deadlines, staying within budget and delivering exceptional results . What Youll Do: Client Management: Act as the main client contact, ensuring KPIs ...