126 to 150 of 895 Customer Experience Jobs in England

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … with 5+ years’ experience across employee relations, HR or people advisory, and have a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross ...

analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First : We prioritize customer satisfaction in every decision. High Quality : True quality means premium materials and rigorous production standards you can feel good about. … innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed ...

models with human ingenuity to push the boundaries of software development efficiency and quality. Role Overview At CodeRabbit, we seek an exceptional, passionate Commercial Customer Success Manager to join our growing customer success organization in the EMEA theater. As a founding member of the customer success management … team, you will ensure our customers realize value with our AI-powered code review platform. You will own the full customer journey, from kickoff to renewal and expansion. You will build and maintain strong relationships across your book of business, and you will be a champion for our customers ...

Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting … first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will ...

About Everpure Everpure is a leading technology company reshaping the data storage industry. We focus on delivering innovative solutions that accelerate enterprise growth and customer transformation. Role Overview The Senior Manager of Solution Innovation leads the identification, validation, and maturation of new service concepts aligned with Everpure’s Customer … domains and business priorities. Drive service innovation through structured ideation, validation, customer pilots, and feedback‐driven refinement. Align solution innovation to Everpure strategy, CX Portfolio priorities, and customer demand signals. Partner with Sales, Field Solution Architects, and Delivery teams to support strategic opportunities requiring deep practice expertise. Provide ...

About Everpure Everpure is a leading technology company reshaping the data storage industry. We focus on delivering innovative solutions that accelerate enterprise growth and customer transformation. Role Overview The Senior Manager of Solution Innovation leads the identification, validation, and maturation of new service concepts aligned with Everpure’s Customer … domains and business priorities. Drive service innovation through structured ideation, validation, customer pilots, and feedback‐driven refinement. Align solution innovation to Everpure strategy, CX Portfolio priorities, and customer demand signals. Partner with Sales, Field Solution Architects, and Delivery teams to support strategic opportunities requiring deep practice expertise. Provide ...

Account Manager Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses … Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days ...

Client Services team, you'll become a trusted partner to some of the UK's best-known retailers. You'll build strong customer relationships, help clients maximise the value of our software and consultancy services, and work alongside Product, Delivery and Support teams to ensure every customer … great fit, we'd still love to hear from you. What you'll be doing Build trusted, long-term relationships with your customer portfolio. Organise, lead and document regular client meetings. Be the trusted advisor and primary point of contact for your customers. Develop a strong understanding of each ...

Client Services team, you'll become a trusted partner to some of the UK's best-known retailers. You'll build strong customer relationships, help clients maximise the value of our software and consultancy services, and work alongside Product, Delivery and Support teams to ensure every customer … great fit, we'd still love to hear from you. What you'll be doing Build trusted, long-term relationships with your customer portfolio. Organise, lead and document regular client meetings. Be the trusted advisor and primary point of contact for your customers. Develop a strong understanding of each ...

Entertainment & Experience Manager | Manchester | £45,000 - £60,000 + Bonus Lead Experiences. Inspire Teams. Drive Commercial Success. Zachary Daniels Recruitment is partnering with an exciting, customer-focused business to recruit an exceptional Entertainment & Experience Manager for a flagship Manchester location. This opportunity is ideal for a commercially … driven by delivering memorable experiences, motivating high-performing teams, and achieving commercial success, we'd love to hear from you. The Role As Entertainment & Experience Manager, you'll take ownership of the day-to-day operation, ensuring every guest enjoys an engaging, memorable and seamless experience from arrival ...

Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk … products within the portfolio end to end: commercial fit and pricing, go-to-market enablement across both direct and channel routes, customer and partner engagement, and the operational detail of getting new capability into customers' hands smoothly. You'll work in a small, fast-moving tiger team ...

Customer Insights Analyst £50,000 - £60,000 Hybrid - Lancashire (3x days per week) This is an opportunity to step into a high impact customer insight role where your analysis directly shapes marketing strategy, customer experience, and commercial performance. You will work with rich customer and patient data to influence how a large, service led organisation engages, retains, and grows its customer base. The Company They are a well established, customer focused organisation operating at scale within a regulated, service led environment. Data and insight sit at the heart of their decision ...

Info about the company A specialist manufacturer with customers across the globe is looking to add to their Customer Services team. World leaders in their range of specialist equipment, they are passionate about company culture and excellent customer service making this a fantastic organisation to join. Info about … what the Customer Services Administrator role entails Due to a relocation, an opportunity has arisen in the Customer Services team. Working with a multi-cultural team you will be liaising with customer globally inputting orders in the ERP system, replying to customers, updating them on lead times ...

currently working with an exciting company looking for a product and community-focused professional to support the growth and development of a live customer-facing Conversational AI product. The product is already live within a mobile app, supporting customers through a Conversational AI helpdesk function. You’ll play … helping bring the product to a wider community, understanding user needs and feedback, driving adoption and identifying opportunities to improve the product and overall customer experience. We’re open to candidates from a range of backgrounds, including: • Product Management/Product Operations/Community Management/Community Growth • Previous ...

Head of Customer Support Remote Full Time £60,000 £70,000 per annum About Carebit Carebit is a design-led healthcare technology company helping private doctors, surgeons, clinicians and their teams across the UK run their practices more effectively through our web platform and mobile app. Medical software … word of mouth into a trusted platform used by thousands of healthcare professionals and their patients. Many of our best improvements come directly from customer feedback. We're bootstrapped, profitable and remote-first. We're a small team with high standards where everyone has the opportunity to make ...

clients by assessing existing processes and technologies to improve customer experience and operational efficiency. Utilize industry knowledge and Contact Centre/CX expertise to design, plan, and implement complex digital and intelligent automation solutions aligned to client objectives.Key ResponsibilitiesDrive and support the digital transformation agenda for clientsAssess existing … processes and technology to identify opportunities to improve customer experience and operational efficiency, utilizing industry knowledge and Contact Centre/CX expertiseCreate technical and resourcing business cases aligned to client objectivesPresent at leadership review sessions with Customer and Capgemini leadershipDesign, plan, and drive implementation of complex business ...

Title: Professional Services Engineer Department: Technical Services/Professional Services Location: Sheffield (with travel to customer sites as required) The Professional Services Engineer is a senior technical specialist responsible for designing, scoping, implementing, and supporting complex IT solutions for clients and internal systems. You will combine technical consultancy, infrastructure … Engineering teams Coordinate technical response and perform root cause analysis Provide clear communication to stakeholders, management, and clients Drive service restoration whilst maintaining excellent customer experience Infrastructure & Internal Systems Support Support design, maintenance, and improvement of company IT infrastructure Assist with technology strategy, security initiatives, and systems optimisation ...

market, customers, competitors and general business challenges. Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer … that can be leveraged in upcoming presentations. Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software. Designs ...

ensure customers receive a seamless implementation experience. Alongside requirements gathering and solution design, you'll also support user acceptance testing, onboarding and ongoing customer engagement. This role would suit someone who enjoys working closely with customers, solving business problems and delivering technology solutions that make a real impact. … Responsibilities: Business Analysis & Requirements Gathering Work closely with customers to understand, capture and document business requirements Translate customer needs into clear functional specifications and user stories Design scalable platform solutions and obtain stakeholder sign-off throughout the delivery process Project Delivery & Customer Success Support the successful delivery ...

This role is focused on leading products within the data domain, driving the vision, strategy and delivery of data-driven capabilities that enable better customer experiences, operational efficiency and business decision-making. Working within a mature Agile environment, you'll collaborate with engineering, architecture, data and business teams … Analytics and Business stakeholders to deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies ...

accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, youll support CX strategy and portfolio design excellence across the UK & Ireland. From joining Sky to engaging with our latest services, were driven by one purpose: to create … technical requirements. Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity. Support delivery with a focus on accessibility, CX KPIs, and scalable design systems. What youll bring: Proven experience delivering high-quality, accessible, large-scale digital products and services across responsive ...

guides, learner resources, workbooks and supporting documentation. Evaluate learning effectiveness using feedback, assessment data and business performance measures. ARE YOU OUR PERFECT PARTNER? Previous experience within a Learning & Development, Training or People Development role. Experience within the B2B IT Channel advantageous but not necessary. Experience designing … delivering engaging learning programmes. Strong facilitation and presentation skills across both virtual and classroom environments. Experience creating digital learning content and blended learning solutions. Understanding of adult learning principles, learning styles and instructional design methodologies. Strong Microsoft Office skills, particularly PowerPoint, Teams and Excel. Experience managing or administering ...

Line EUC specialists to resolve complex technical issues, support infrastructure improvements, and contribute to meaningful IT projects. This is a hands-on role where customer experience matters just as much as technical capability. You will help keep IT services running smoothly through proactive maintenance, careful change control … that cannot be resolved by 1st Line support Collaborating closely with 3rd Line teams on complex incidents, problem management, and projects Supporting and maintaining customer IT infrastructure, including regular patching and software updates Following robust change control processes and producing clear, accurate documentation Assisting with IT projects such ...

intervention in incident response. Reduction in On-Call Burden (%) – Minimize alerts requiring human intervention. Anomaly Detection Accuracy (%) – Improve proactive detection of performance issues. Business & Customer Impact Customer Experience Metrics (Latency, Errors, Uptime) – Ensure observability drives tangible business improvements. Downtime Reduction (%) – Improve service availability and reliability. Cost Optimisation … from Performance & Observability (%) – Reduce operational inefficiencies and cloud expenses. Qualifications, Skills and Experience Technical Skills Experience in using and maintaining Observability & APM Tools – Grafana experience is essential Experience of using KQL Performance Testing & Load Testing Cloud & Infrastructure Monitoring – AWS CloudWatch, Azure Monitor, GCP Operations Suite, Kubernetes ...

most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join … services, and programming. Act on customer feedback to create a productive and engaging environment that adds value to their occupancy. Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunities Feedback all customer intelligence to the asset management team. Financial Management ...