Customer Requirements Jobs in England

101 to 125 of 642 Customer Requirements Jobs in England

Project Manager

Templecombe, Somerset, South West, United Kingdom
Hybrid / WFH Options
Morson Talent
292.94 per day PAYE or £400 per day Umbrella. Key Responsibilities Responsible for delivering on time, cost and quality Achieve successful service delivery - SLA achievement and high levels of customer satisfaction Define the Service or Support solution in accordance with customer requirements. Prepare price and proposal documentation and ensure support and services are fully represented during the bid … is to be completed in accordance with the Thales Integrated Business Planning process Have a good understanding of the Integrated Logistic Support function in order to ensure that all customer feedback is used to optimise all product articles and services Monitor overall performance of services, identifying areas for service expansion or product enhancement Ensure operations teams are aware of … changes and are prepared Present and report the Project progress and activities at all levels within the business and Customer arenas. Build service reports, conduct Service reporting and sponsor service delivery meetings Pull in additional resources when needed e.g. specialist teams or people for specific issues/opportunities Work with the client and operations teams to identify and manage More ❯
Employment Type: Contract, Work From Home
Rate: £292 - 400 per day
Posted:

Post Production Support Specialist, Charles River Development, Assistant Vice President

London, United Kingdom
STATE STREET CORPORATION
are looking for The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client's business and technical needs, training users, testing workflows and resolving issues. The Specialist will liaise with Charles River Technical Support … post go-live journey. Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of CharlesRiver solutions and services. Evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer-specific requirements or in response to … trends in the marketplace. Responsible for maintaining a client issues list and status reporting. Train users on existing workflows Gather requirements for new asset classes, security types and/or business line Document requirements Works with Professional Services team to assign dedicated resources to accomplish deliverables Contribute to software quality by clearly communicating defects to Client Support and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Commissioning & Automation Engineer

England, United Kingdom
Sierra CP Engineering
of standard automotive control loops (e.g., speed, torque, temperature control etc). Configuring the CADET V14 software to suit the provided channels and interface components Configuring test sequences (to customer specs) within the highly flexible CADET V14 automation software Creation/modification of system configurations and software to achieve the desired range of functionality Working with 3rd party hardware … etc as part of integration into test cells and facilities. Performing test runs, gathering results Developing automation sequences using standard CADET editor tools Creating custom system functionality based on customer requirements Following commissioning steps and checks Working with customers to achieve system functionality sign off Working with the commissioning manager and site managers to produce commissioning time schedules … Provide initial customer training in operation of the supplied system Undertake customer service calibration, fault finding and rectification visits Frequent work in conjunction with the in house test department Largely site based, both within the UK and world wide Customer service calls to Investigate system faults Customer calibration/maintenance visits Supporting both customers and overseas More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Cyber Security Manager - Technical Delivery

Milton Keynes, England, United Kingdom
Mphasis
Manage Operational/delivery issues & escalations  Ensure continuous communication & coordination with client in the event of issue/escalation  Ensure SLA/SLO attainment & process compliance along with high customer satisfaction  Act as first point of escalation for the day-to-day functioning of delivery operations team  Handling escalations- identifying the gap, preparing action plans, and driving towards resolution … s/CIP’s and drive those towards achieving the desired goal  Define & maintain a governance model, best practices & operating procedures  Driving & ensuring seamless transition of new service/customer to operations team (if any)  Actively participate in Service Operations Meetings, Service Quality Review governance  Provides leadership & direction to Delivery team in complex problems and creates innovative solutions  Facilitates … performance on a daily/weekly basis and continually improve them efficiently and effectively  Ensure that the productivity goals for the team are met, including service level, utilization, and customer satisfaction Customer Relationship Management  Acts as a trusted security advisor to the clients  Interlock with Management to define operations strategy and action plan based on Customer feedback More ❯
Posted:

Ms Business Apps Business Development Director

London, United Kingdom
Applicable Limited
Lead for Microsoft Dynamics & Power Platform. This role is responsible for generating pipeline, leading presales, and growing our UK&I business and partnerships. It requires cross-industry collaboration, understanding customer requirements, and designing innovative Microsoft Dynamics and Power Platform solutions. The ideal candidate will have experience in a similar role, with extensive expertise in Microsoft Business Applications, and … aligned with our Microsoft Business Applications and overall company strategy. Collaborate with internal teams to understand market trends and identify opportunities. Qualify leads, facilitate discovery workshops, and understand client requirements to craft tailored proposals. Leverage your network to generate leads. Respond to procurement processes (RFI, RFP, etc.). Build trusted relationships by understanding client pain points. Design and present … you'll bring: 7+ years in business development, pre-sales, solution architecture, or consulting within Microsoft Business Applications. Exceptional stakeholder management and communication skills. Deep knowledge of Microsoft Dynamics (Customer Service, Sales, Customer Insights), Power Platform, and Copilot. Existing network with Microsoft and enterprise clients. Proven leadership in managing pre-sales teams and engagements. Experience managing a vendor More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Solutions Architect (London)

London, UK
Cloud Gateway
applicants Join to apply for the Solutions Architect role at Cloud Gateway As a Solutions Architect, you’ll play a critical role in supporting our sales team by translating customer needs into technical network solutions. You’ll partner with account executives during the sales process to assess client requirements, design effective solutions, and articulate the technical and business … value of our products. This is a customer-facing, consultative role requiring both technical acumen and strong communication skills. You will have a strong knowledge of traditional network technologies as well as experience with cloud and software network methodology as well. Your ability to bridge the gap between product capabilities and client goals will be key to winning deals … and ensuring long-term customer success. Responsibilities Serve as the technical lead in the sales cycle, collaborating closely with account executives to understand client needs/opportunities, objectives and challenges. Conduct discovery sessions with prospects to gather technical requirements, business goals, and constraints. Deliver tailored product demonstrations, technical presentations, and solution walkthroughs to stakeholders at all levels — from More ❯
Employment Type: Full-time
Posted:

Ms Business Apps Business Development Director (London)

London, UK
Applicable Limited
Lead for Microsoft Dynamics & Power Platform. This role is responsible for generating pipeline, leading presales, and growing our UK&I business and partnerships. It requires cross-industry collaboration, understanding customer requirements, and designing innovative Microsoft Dynamics and Power Platform solutions. The ideal candidate will have experience in a similar role, with extensive expertise in Microsoft Business Applications, and … aligned with our Microsoft Business Applications and overall company strategy. Collaborate with internal teams to understand market trends and identify opportunities. Qualify leads, facilitate discovery workshops, and understand client requirements to craft tailored proposals. Leverage your network to generate leads. Respond to procurement processes (RFI, RFP, etc.). Build trusted relationships by understanding client pain points. Design and present … you'll bring: 7+ years in business development, pre-sales, solution architecture, or consulting within Microsoft Business Applications. Exceptional stakeholder management and communication skills. Deep knowledge of Microsoft Dynamics (Customer Service, Sales, Customer Insights), Power Platform, and Copilot. Existing network with Microsoft and enterprise clients. Proven leadership in managing pre-sales teams and engagements. Experience managing a vendor More ❯
Employment Type: Full-time
Posted:

Principal Control Systems Engineer

New Malden, London, United Kingdom
Hybrid / WFH Options
SmartSourcing PLC
internationally deployed command and control solutions. Benefits: Flexible and hybrid working options Compressed working schedule Private health care Performance bonus. Your Mission in the Company: Capture, interpret and develop customer requirements Produce technical documentation in accordance with company/customer procedures Specify, design and test solutions for PLC control systems Manage data communications with third party equipment … from multiple design formats such as Block Diagrams, Flow Charts or Pseudo Code Validate software designs through analysis and test Support the preparation of contract changes and proposals Essential Requirements: Eligible for SC Clearance (minimum 5 years UK residency). Single UK citizenship 5+ years in a PLC engineering environment Design and integration of large-scale PLC Control Systems More ❯
Employment Type: Permanent, Work From Home
Salary: £80,000
Posted:

Principal Control Systems Engineer

Kingston Upon Thames, London, United Kingdom
Hybrid / WFH Options
SmartSourcing plc
internationally deployed command and control solutions. Benefits: Flexible and hybrid working options Compressed working schedule Private health care Performance bonus. Your Mission in the Company: Capture, interpret and develop customer requirements Produce technical documentation in accordance with company/customer procedures Specify, design and test solutions for PLC control systems Manage data communications with third party equipment … from multiple design formats such as Block Diagrams, Flow Charts or Pseudo Code Validate software designs through analysis and test Support the preparation of contract changes and proposals Essential Requirements: Eligible for SC Clearance (minimum 5 years UK residency). Single UK citizenship 5+ years in a PLC engineering environment Design and integration of large-scale PLC Control Systems More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

CRM Specialist (MS Dynamics)

Watford, Hertfordshire, United Kingdom
Hybrid / WFH Options
Seiko Epson Corporation
role; this is a functional position. Given the importance of adaptability in modern living, this position offers three days of remote work per week. What will you do: Analyze customer requirements and translate them into technical/functional specifications that can be understood by the business community or used by professional IT developers. Identify the best solutions through … functional knowledge of MS Dynamics, with prior exposure to development. Ability to interpret data and troubleshoot problems with an understanding of relational databases. Ability to translate and review business requirements, identify issues, and generate solutions to complex problems while establishing good SOPs. Preferably, full project lifecycle experience. Numerate, detail-oriented, analytical, logical problem-solver with excellent verbal and written … and manage time effectively to meet targets and deadlines. Proficient with Microsoft Office Suite. We are keen to hear from you even if you don't match all listed requirements, but you identify with our brand and passion for innovation. What we offer: Our heritage: We aspire to be an indispensable company, trusted worldwide for our commitment to openness More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Lead Deal Architect

Colchester, Essex, United Kingdom
Hybrid / WFH Options
Computacenter AG & Co. oHG
with a focus on designing and developing tailored IT Managed Service Solutions to meet the unique needs of our clients. In this role, you will delve into understanding client requirements and create tailored solutions that effectively address their specific business challenges. Collaborating closely with clients and internal teams, you will be responsible for ensuring proposed solutions align with industry … an example for Service Architects & Designers in terms of work ethics, engagement, and integrity. Support and mentor more junior team members. Qualification Participate in the evaluation of opportunities and customer requirements against Computacenter's capabilities and strengths. Participate in customer-specific campaigns, coordination of marketing support, ensuring Computacenter brand compliance. Support Sales to develop and implement an … design team. Accountable for adherence to the established processes (incl. all appropriate documentation/artifacts and approval gateways) within the services solution design team. Analysis and effective management of requirements and mapping against core Computacenter capabilities. Development of IT managed service solutions aligned to standards where possible, and effectively managing variation from standard. Accountable for overall deal cost and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Inside Sales Engineer

London, United Kingdom
Varonis
expected to work independently in our fast-paced environment.If you are smart, hard-working, proactive, diligent, and adaptable and willing to learn then you will succeed here. Responsibilities Understand customer requirements and integrate Varonis solutions into the customer's environment. Present technical information about Varonis' products and services, and conduct product demonstrations. Manage all phases of product … articulate the importance of Data Security and evangelize Varonis as the leader in the Data Security market to end-users of all levels. Percent of travel varies by territory. Requirements Candidates must have fluency in English and one or more of the following: Dutch/Flemish, Italian, Spanish, French, and German. Bachelor's Degree or equivalent from a four … year College or Technical School OR equivalent experience. Experience in a customer facing role. Ability to discuss highly technical concepts to all audiences, ranging from non-technical to executive level technical decision makers. Extensive knowledge of Microsoft software including operating systems and Active Directory. Understanding of security hardware and software. Strong written, oral, and presentation skills. IT Security experience More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Solutions Architect (London)

London, UK
Supernova Technology™
are required. RESPONSIBILITIES: Serve as a technical expert and trusted advisor to prospects and customers, providing in-depth product demonstrations and presentations Conduct thorough technical discovery sessions to understand customer requirements, challenges, and infrastructure Architect innovative and scalable solutions that align with customer goals and objectives Prepare and deliver technical proposals, solution designs, and implementation plans Collaborate … with the product team to provide customer feedback and contribute to the product roadmap Identify and document data types, rules, mapping, and conversion requirements Work with system integration and ETL processes Coordinate and design system and user acceptance testing Maintain system documentation for internal and external use Identify and escalate deficiencies in technical work and implementation plans Participate … of study 1+ years Solution Design and/or Technical Project Management experience At least 3 years of experience gathering/analyzing data and sub-systems for writing system requirements, performing system configuration, and creating system design diagrams Good listener, able to apply the knowledge gained effectively Proven ability to manage multiple high-profile projects in a fast-paced More ❯
Employment Type: Full-time
Posted:

Configuration & Data Management Specialist

Bristol, Gloucestershire, United Kingdom
The Boeing Company
of Boeing developed and COTS systems/software from third parties. Deployment of software configuration processes and the execution of process controls. The upfront development, interpretation and understanding of Customer requirements. The planning and implementation of Configuration and Data Management. Support the deployment of a standardised configuration management process throughout the organisation. Identify risks, issues and opportunities and support … with developing the standardisation of configuration tool sets (including security and access) to meet company requirements. Interfaces with Boeing bid and programme teams to drive the company configuration management requirements into contract initiation and review. Provide input to Supplier Statements of Work for Configuration and Data Management proposals. Provide input to the company budgetary/forecast cycle relating to … configuration management activities. Data Management Specific: Tracks and report data transmissions, monitoring adherence to company and regulatory data configuration and contractual requirements. Tracking and processing of customer contracted data and supplier data deliverables. Responsible for ensuring adherence to Export Compliance, Manufacturing License Agreement (MLA's), Security and Intellectual Property regulations and Boeing information protection processes. Supports audits and reviews More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Junior Technical Consultant

Gloucester, Gloucestershire, South West, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
Consultant Gloucester Up to £35k SC clearance preferred (must be eligible if not currently cleared) ROLE PURPOSE You will play a pivotal role in understanding our clients' unique technology requirements and designing and implementing tailored solutions to meet their needs. You will collaborate with clients and our partners technical experts to ensure the successful deployment of IT solutions. This … technical demos to prospective clients. Technical Expertise: Demonstrate an understanding of IT infrastructure, networks, cloud computing, cybersecurity, and software applications to recommend appropriate solutions to clients. Understanding a customers requirements and translating them into business language and solutions. Solution Design: Collaborate with technical experts (vendors and in-house team) through to design custom technology solutions that align with the … Technical Expertise : Foundational knowledge in relevant technologies, systems, or software (e.g., networking, operating systems, hardware, coding languages, or cloud platforms). Problem-Solving Abilities : Capacity to diagnose and troubleshoot customer technical challenges effectively. IT Proficiency: Familiarity with productivity tools (e.g., Microsoft Office, project management software) and basic IT support tasks. Willingness to Learn: A genuine interest in developing technical More ❯
Employment Type: Permanent
Salary: £35,000
Posted:

Senior .Net Developer - C#, Docker, Cloud - Cambridge

Cambridge, Cambridgeshire, England, United Kingdom
Mayflower Recruitment Limited
code base; collaborating with others in a geographically distributed team You can work independently Key Duties and Responsibilities The successful candidate will: Develop new features and products working from customer requirements. Produce clean, maintainable, and well tested code (primarily in C#). Employ best practices (and help to maintain them through technical reviews and mentoring). Analyze problems discovered … by QA or product support and develop solutions. Minimum Education/Certification Requirements and Experience A first-class or upper second-class honors degree in Computer Science, Engineering, Science or Mathematics (or related field) Significant professional software development experience and experience of modern software development methodologies. Preferred Qualifications and Skills Successful candidates must have A high level of technical … Excellent communication and interpersonal skills Ability to learn quickly and to collaborate with others in a geographically distributed team Experience in the following would be advantageous (but are not requirements) Experience of large-scale commercial software development Profiling and optimization SQL Server Containers (e.g. Docker) and container orchestration (e.g. Kubernetes) Mayflower is acting as an Employment Agency in relation More ❯
Employment Type: Full-Time
Salary: £65,000 - £75,000 per annum
Posted:

Data Architect (Bristol)

Bristol, UK
Tekaris GmbH
effectively, driving return on investment for their business. If you're passionate about designing and building leading edge, high-performing data solutions that support business models and help drive customer’s future growth, this is the role for you. Your responsibilities will include: Solution Design: Understand and elaborate customer vision and Architect cloud-based data platforms to meet … their needs following Microsoft, Ascent and industry best practice. Data Modelling & Design: Build and evolve conceptual, logical, and physical enterprise data models. Data Products: Elaborate customer requirements into actionable backlog items ready for engineering by the development team into artefacts like data pipelines, notebooks, models, visualizations, etc. Stakeholder Management: Collaborate and communicate with business and technical stakeholders to … and expertise. Knowledge: Staying up to date with advancements in the data ecosystem, particularly within the Microsoft technology stack, and mentoring delivery teams on best practices. Data Governance: Understand customer data governance requirements and how to address them in solution architecture and operational processes. Key Responsibilities Solution Architecture: Design solutions that meet clients’ functional and non-functional requirements More ❯
Employment Type: Full-time
Posted:

Data Architect (London)

London, UK
Tekaris GmbH
effectively, driving return on investment for their business. If you're passionate about designing and building leading edge, high-performing data solutions that support business models and help drive customer’s future growth, this is the role for you. Your responsibilities will include: Solution Design: Understand and elaborate customer vision and Architect cloud-based data platforms to meet … their needs following Microsoft, Ascent and industry best practice. Data Modelling & Design: Build and evolve conceptual, logical, and physical enterprise data models. Data Products: Elaborate customer requirements into actionable backlog items ready for engineering by the development team into artefacts like data pipelines, notebooks, models, visualizations, etc. Stakeholder Management: Collaborate and communicate with business and technical stakeholders to … and expertise. Knowledge: Staying up to date with advancements in the data ecosystem, particularly within the Microsoft technology stack, and mentoring delivery teams on best practices. Data Governance: Understand customer data governance requirements and how to address them in solution architecture and operational processes. Key Responsibilities Solution Architecture: Design solutions that meet clients’ functional and non-functional requirements More ❯
Employment Type: Full-time
Posted:

Vehicle Installation Manager

Manchester, North West, United Kingdom
The Venari Limited
overseeing the professional installation of communication and ancillary equipment, whilst also getting involved when required. This role includes leading and developing a vehicle installation team while ensuring compliance with customer requirements and industry standards. Additionally, the role will require travel to customer sites across the UK and potentially overseas to support projects when required. Key Responsibilities Vehicle … to obtain the business. Produce and maintain supporting publications, including installation guides and specifications. Installation & Quality Assurance Perform high-quality installations of communications and associated equipment in line with customer requirements. Ensure all installations meet professional sign-off standards, adhering to safety and compliance regulations. Troubleshoot and resolve installation-related issues to maintain operational effectiveness. Travel to customer More ❯
Employment Type: Permanent
Salary: £40,000
Posted:

Solutions Architect (EMEA)

London, United Kingdom
Hybrid / WFH Options
iProov
confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to : Head of Customer Value Enablement Location : WeWork Waterloo (SE1 7ND), London, UK (Hybrid - twice a week in the office) Comp: Up to £70k (base) + Commission Plan + Growth Shares + UK … implementation projects are successfully delivered. You will have a deep understanding of architecture discipline, processes, concepts, and best practices, you will be skilled in the analysis and investigation of customer requirements to inform design decisions regarding the use and deployment of the iProov solution. The Solutions Architect role can enjoy a flexible working approach and will report to … the Head of Customer Value Enablement. Role & Responsibilities Proactive and self-motivated project manager with the ability to successfully lead and oversee complex client projects independently. Accurately scope out and communicate the project implementation plan to the customer. Educate customers on iProov's products, integration techniques and best practices. Proactively drive the implementation of iProov's products following iProov More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Solutions Architect (EMEA) (London)

London, UK
Hybrid / WFH Options
iProov
confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to : Head of Customer Value Enablement Location : WeWork Waterloo (SE1 7ND), London, UK (Hybrid - twice a week in the office) Comp: Up to £70k (base) + Commission Plan + Growth Shares + UK … implementation projects are successfully delivered. You will have a deep understanding of architecture discipline, processes, concepts, and best practices, you will be skilled in the analysis and investigation of customer requirements to inform design decisions regarding the use and deployment of the iProov solution. The Solutions Architect role can enjoy a flexible working approach and will report to … the Head of Customer Value Enablement. Role & Responsibilities Proactive and self-motivated project manager with the ability to successfully lead and oversee complex client projects independently. Accurately scope out and communicate the project implementation plan to the customer. Educate customers on iProov’s products, integration techniques and best practices. Proactively drive the implementation of iProov’s products following iProov More ❯
Employment Type: Full-time
Posted:

Quality Assurance Engineer

Horley, Surrey, United Kingdom
Innovate Recruitment Ltd
with internal departments such as Engineering, Production, Supply Chain, Service, and Customers is essential. The role is responsible for executing quality assurance strategies aligned with established standards, regulations, and customer expectations. Key Responsibilities: Provide general support to the Quality Assurance department in all quality-related matters. Assist with third-party and customer audits, including the implementation of corrective … actions. Manage the internal audit programme, perform internal audits, and oversee corrective actions. Maintain the Quality Management System, including inspection and test data and quality records. Support resolution of customer complaints in collaboration with the Quality team. Create and maintain Quality Plans to ensure compliance with contract requirements throughout the product lifecycle. Oversee calibration processes and manage items … Participate in change management activities such as Engineering Change Orders (ECOs) and New Product Introduction (NPI). Review and approve deviations and variation requests, ensuring compliance with internal and customer requirements. Ensure test procedures and records are updated to reflect changes from approved engineering modifications. Attributes: Proactive and self-motivated, with the ability to work independently and collaboratively. Strong More ❯
Employment Type: Temporary
Salary: GBP 45,000 - 50,000 Annual
Posted:

Vehicle Installation Manager

west london, south east england, United Kingdom
The Venari Limited
overseeing the professional installation of communication and ancillary equipment, whilst also getting involved when required. This role includes leading and developing a vehicle installation team while ensuring compliance with customer requirements and industry standards. Additionally, the role will require travel to customer sites across the UK and potentially overseas to support projects when required. Key Responsibilities Vehicle … to obtain the business. Produce and maintain supporting publications, including installation guides and specifications. Installation & Quality Assurance Perform high-quality installations of communications and associated equipment in line with customer requirements. Ensure all installations meet professional sign-off standards, adhering to safety and compliance regulations. Troubleshoot and resolve installation-related issues to maintain operational effectiveness. Travel to customer More ❯
Posted:

Service Manager

City of London, London, United Kingdom
AUTEL Energy - Europe
talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service excellence. The ideal candidate will … Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales teams, and third-party service providers to ensure consistent service delivery. Responsible for the selection, onboarding, and management of service partners , ensuring … competitiveness. Establish and monitor performance KPIs for service partners , driving ongoing improvement in service quality. Support the development of service partner management processes and evaluation mechanisms. Service Performance Management & Customer Support Monitor key service performance indicators (KPIs) and promote data-driven continuous improvement. Participate in customer meetings, responsible for communicating and reporting service KPIs, and providing improvement proposals More ❯
Posted:

Service Manager

London Area, United Kingdom
AUTEL Energy - Europe
talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service excellence. The ideal candidate will … Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales teams, and third-party service providers to ensure consistent service delivery. Responsible for the selection, onboarding, and management of service partners , ensuring … competitiveness. Establish and monitor performance KPIs for service partners , driving ongoing improvement in service quality. Support the development of service partner management processes and evaluation mechanisms. Service Performance Management & Customer Support Monitor key service performance indicators (KPIs) and promote data-driven continuous improvement. Participate in customer meetings, responsible for communicating and reporting service KPIs, and providing improvement proposals More ❯
Posted:
Customer Requirements
England
10th Percentile
£40,600
25th Percentile
£48,869
Median
£60,000
75th Percentile
£68,750
90th Percentile
£98,720