101 to 125 of 326 Customer Retention Jobs in England

global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role... We’re looking for a Customer Success Executive (CSE) to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach. This role goes … beyond traditional customer success or account management. You’ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth — using AI-powered insights to proactively identify opportunities, risks, and next-best actions. You will own customer success end-to-end, helping customers unlock ...

powerful tools for the next era of commerce. Athos Commerce unites shopper intent and product visibility across every touchpoint. Who You Are A senior customer success manager, with at least 3-5 years experience in a senior level role, leading growth and expansion plans for enterprise customers. You have … strong understanding of customer success best practices when it comes to managing churn risk and account renewals. You are experienced at creating and implementing testing and optimisation roadmaps, which generate significant improvements towards important KPIs. You take full ownership of client relationships, ensuring strong, proactive communication with your accounts. ...

natural relationship builder who loves helping customers succeed, and you understand the complexities of working in healthcare or fertility. You know that signing a customer is just the beginning. The real value comes from building lasting partnerships, understanding their challenges, and helping them get the most … technology they use every day. You're commercially minded but genuinely customer-focused. You understand the importance of building trust with clinical and operational teams, navigating complex stakeholder relationships, and helping customers achieve meaningful outcomes. You're proactive, curious, and comfortable taking ownership of a portfolio of customers. ...

Customer Success Manager at Secure Code Warrior, you'll transform customers from ordinary to extraordinary by delivering personalised success journeys that drive maximum engagement, platform adoption, and best-in-class cybersecurity practices. You are a strategic partner and passionate advocate who demonstrates measurable business value to customers at every … touchpoint. Your stakeholder management expertise and resourcefulness enable you to collaborate across teams, solve complex challenges, and consistently exceed customer expectations. What You'll Do Strategic Account Management Own the vision and strategic success plan for a portfolio of mid-market and SMB customers, driving product adoption, retention ...

logo targets. The Role You will lead an experienced sales team responsible for growing relationships within the energy market. Your remit will span customer retention, cross-sell and upsell, price realization and net-new SaaS revenue generation. Key responsibilities will include: Lead, coach and develop a high … through complex enterprise sales cycles. Partner closely with Marketing, Product, Business Development and senior leadership to execute go-to-market strategy. Analyze market trends, customer requirements and competitive activity to identify new revenue opportunities. Represent the business at relevant oil & gas and energy industry events. Continually improve sales methodology ...

services, contributing to the transformation of our largest Enterprise customers worldwide. You will increase revenue across Atlassian's full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner … show excellence in discovery with the ability to engage with curiosity to identify opportunities for expansion. You have a Don't f* the customer mentality advocating for the customer's interests, solving complex problems, influencing outcomes, and aligning with Atlassian's strategy You have over 7 years ...

compliance and payroll, monitoring progress to ensure required documentation and training are completed. Identify opportunities to improve customer satisfaction, service delivery and client retention, proactively developing existing relationships and expanding the services provided. Prepare client reports, service reviews, performance summaries and onboarding materials. Technology & Operational Management Support … materials and account reviews, maintaining CRM records and supporting the management of the sales pipeline. Identify opportunities for upselling and cross-selling, reviewing client retention and sales data to support business development and growth strategies. Exhibitions & Events Represent the business at trade exhibitions, roadshows and industry events, coordinating ...

backlog; write clear epics, user stories, and acceptance criteria. Partner with Product Management and stakeholders to shape roadmap outcomes and prioritise work to maximise customer value and business impact. Run effective backlog refinement and support agile ceremonies (planning, stand-ups, review, retro), ensuring the team is clear on scope … Support release planning and go-to-market readiness (release notes, user documentation, enablement for Sales/Support as needed). Use data (usage analytics, customer feedback, incident trends) to validate outcomes and drive continuous improvement. Promote strong product practices: definition of ready/done, quality thresholds, and pragmatic ways ...

strategy, growth, and execution of a portfolio that is redefining how people interact with the workplace. Working across product management, engineering, UX, data analytics, customer success, and commercial teams, you will shape the evolution of our solutions into an AI-native platform that delivers seamless, intelligent, and data-driven … workplace experiences. You will drive product vision, portfolio performance, and commercialization strategies while ensuring every investment is grounded in customer needs, market opportunities, and measurable business outcomes. Just as importantly, you will develop and inspire a high-performing product team, creating a culture of innovation, accountability, and customer ...

intersection of Product, Sales, Technology, Alliances, and Marketing, ensuring that our solutions are effectively brought to market, differentiated from competitors, and aligned to customer needs. The successful candidate will be responsible for driving product adoption, generating demand, accelerating pipeline growth, and supporting revenue generation across both new and existing … buyer personas, and value propositions that differentiate our solutions in the market. Partner with Product Management and technical teams to ensure market requirements and customer insights are reflected in product strategy. Develop launch plans that maximise awareness, engagement, adoption, and commercial success. Market Intelligence & Customer Insight: Develop ...

Additions are currently working with an exciting, fast-growing consumer subscription business to hire an interim Head of CRM. With a large and engaged customer base and ambitious growth plans, the business is continuing to evolve how it acquires, retains and grows customers. This is a high-impact opportunity … data-led, commercially focused environment where you’ll have the opportunity to shape strategy, influence cross-functional teams and make a tangible impact on customer growth and retention. Job Responsibilities Own the CRM and retention strategy across the full post-signup lifecycle, including onboarding, engagement, churn prevention ...

passionate about helping insurance organisations transform the way they work? Do you combine deep London Market expertise with a talent for building trusted customer relationships and delivering measurable business outcomes? We are looking for a Customer Success Manager to join our growing Smart Apps team in the UK. … London Market, helping them maximise the value of innovative digital, workflow, and AI-enabled solutions. This is an exciting opportunity to influence customer strategy, drive transformation, and play an active role in shaping the future of insurance operations. What You’ll Be Doing Develop trusted relationships with business, operational ...

Product, Engineering and Services Own the data platform end to end: data lake, Snowflake data warehouse, ingestion and governed company KPIs such as ARR, customer retention, realised customer value, touchless rate and cost to serve Deliver, with RevOps and Account Management, a joined customer dataset … they can answer which customers get value, renew or expand, and what they cost to serve Set data governance with InfoSec: access controls, retention and deletion, and clear ownership for every data source Make our data AI-ready: evaluation datasets for AI Engineering, trusted context for agents ...

positive, creative masterminds always looking on the bright side, eager to tackle every challenge that comes our way.As the Revenue Operations Manager focused on Customer Success, you will be at the forefront of optimizing and scaling our customer operations. You will play a crucial role in driving customer … satisfaction and retention through data-driven insights and streamlined processes. In collaboration with cross-functional teams, you will devise strategies that support customer success initiatives while enhancing overall operational performance.### Your Key ResponsibilitiesLead and manage the revenue operations processes specifically related to customer success, ensuring ...

identifying new business opportunities across the UK market. This is an excellent opportunity for a relationship-focused sales professional who enjoys combining account development, customer success and new business activity to drive revenue growth and long-term client partnerships. The Role You will be responsible for managing a portfolio … stakeholder relationships and identifying opportunities to increase revenue through upselling, cross-selling and contract renewals. Key responsibilities include: * Managing and developing relationships with key customer stakeholders * Acting as the primary point of contact for assigned accounts * Identifying opportunities to expand software and technology service adoption * Driving contract renewals ...

technology ecosystem, with particular focus on Dynamics 365, Power Platform, Azure and associated business transformation services. The role must also ensure that every new customer opportunity is approached as the foundation for a long‐term, mutually beneficial relationship, where Ashton Court is positioned from the outset as a trusted … disciplined pipeline, shaping differentiated propositions, leading commercial negotiations, and working closely with technical, delivery and leadership teams to secure high‐value, commercially sustainable new customer wins. The remit is deliberately focused on generating new logo growth business and acquiring new customer acquisition. Once a prospect converts ...

What You'll Do The Marketplace Customer Account Manager manages and grows the net revenue from Avalara customers through up-sell, cross-sell, and add-on opportunities. You will develop long-lasting customer relationships in the evolving world of tax and VAT compliance. You excel at work creating … growth or new opportunities to explore. Partner with the our teams including: engineering, product, finance, and global customer support team to promote client retention and satisfaction Use the broader internal team to address client satisfaction issues Create and document playbook, dashboards and models ensuring repeatable processes ...

Contracted Office: Reading Office - RG1 1LX Company Description Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: Microsoft Modern Work … passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we're on a mission to to be our customer's most trusted advisor for cloud-based technologies. We're looking for passionate and talented individuals to join our dynamic team. If so, we have ...

coding agents draft models, tests and documentation, while you own definitions, review and quality Own the metrics layer: one tested definition each for ARR, customer retention, realised customer value, touchless rate and cost to serve, with a first version in use within your first six weeks … Move existing Metabase and customer review reporting onto governed models, and retire duplicate dashboards together with their owners Enable Finance, RevOps, Commercial, Product, Engineering and Services to self-serve, including plain-language analytics on top of the metrics layer, and help choose our analytics tooling Agree definitions with business ...

will be responsible for developing and executing the regional go-to-market strategy, building a high-performance sales culture, and ensuring alignment across commercial, customer success, marketing, and product teams. This role requires a strategic and commercially driven leader with deep healthcare industry expertise and a proven track record … increase market penetration. Lead, coach, and develop the UK & Ireland sales organization, including both New Business and Renewal Sales teams. Foster a high-performance, customer-centric culture focused on accountability, collaboration, and continuous improvement. Establish clear sales objectives, performance metrics, and development plans for all team members. Revenue Growth ...

stakeholders and technology teams, you will translate commercial and operational requirements into effective digital solutions that improve efficiency, support revenue growth and enhance the customer and dealer experience. Working across Commercial, Sales, Aftersales, Operations, Dealer Networks and IT , you will analyse existing processes, identify opportunities for improvement, define requirements … Systems & Processes You will act as a key point of expertise for Order to Delivery and Aftersales processes and systems , analysing end-to-end customer, dealer and operational journeys. Your work will support systems and processes covering areas including: Quotation management Vehicle ordering and fulfilment Dealer order management Inventory ...

provide technical support and service coordination for FANUC ROBOSHOT customers, delivering effective remote fault diagnosis and resolution to maximise machine uptime and customer satisfaction. The role will initially focus on ROBOSHOT products, with the opportunity to develop technical expertise across other FANUC CNC product lines, including ROBODRILL and ROBOCUT. … machine downtime and restoring production as quickly as possible Provide technical support across other FANUC products as required Service Coordination Log, prioritise, and manage customer cases through the ERP service management system. Coordinate Service Engineer attendance when on-site support is required and provide technical support Plan and coordinate ...

Founder and CEONadine's Origins Story here: https://www.proximie.com/about-us/Position Overview The Transformation Manager is a field-based, customer-facing role focused on driving digital transformation and operational excellence in operating rooms across the UK and European Union. You will be a critical … include engaging with clinical, operational, analytical, and technical leaders within those institutions to demonstrate the value that Proximie brings to their organization. Achieve strong customer retention rates and drive measurable increases in Proximie product adoption and user satisfaction within your accounts. Leading technical product and clinical demonstrations ...

Full Time Contract type: Permanent Your Impact in This Role The Most Important Things About Your Team, Your Focus, and Your Impact As a Customer Care Consultant at RIB, you will play a key role in helping construction professionals get the most value from their software solutions. Acting … construction software, including RIB Candy, a leading platform for cost estimation, quantity surveying, project control, and tender management. Working as part of a global Customer Care team, you will help customers resolve technical and functional challenges, optimize their workflows, and improve productivity across their estimating and commercial processes. Through ...

enables seamless interactions between members, staff and the broader club community. Position With full P&L ownership and accountability for growth, team performance, and customer outcomes. Reporting to the President of Jonas Software’s Club Division, this role combines strategic leadership with hands‐on operational execution. This … General Manager will lead the UK business through its next phase of growth, including bringing a new solution to market, securing the current customer base, building a focused local team, and establishing a repeatable go‐to‐market motion in the UK. Job Responsibilities Own full P&L: revenue growth ...