101 to 125 of 133 Customer Retention Jobs in England

commercial reporting, management information and KPI dashboards Analyse large and complex datasets to identify trends, opportunities and root causes Build predictive models to support customer acquisition, retention and lifetime value initiatives Support revenue, demand and occupancy forecasting Develop commercial models to evaluate business opportunities and promotions Champion ...

About the Role The role of a Senior Account Manager is to oversee and nurture relationships with NoBlue2’s existing customer base alongside winning ‘new to us’ NetSuite clients – generally saving them from a poor existing implementation. You will provide direction, specialist knowledge and support to clients in their … What Good Looks Like Account plans, proposals, and communications are tailored, accurate, and delivered on time You proactively act as the link between the customer and delivery - capturing evolving needs and aligning them with relevant solutions and services. Customer satisfaction, retention, and upsell rates are improving ...

senior, hands on product leadership role suited to someone who can balance strategy with execution, vision with pragmatism, and innovation with real customer value./p h3 Key Responsibilities/h3 h3 Product Vision & Strategy/h3 ul li Own and evolve the end to end product vision …/li/ul h3 Commercial & Market Alignment/h3 ul li Work closely with the team to align product direction with revenue growth, customer acquisition and retention goals./li li Support go to market initiatives with strong product positioning, messaging and enablement./ ...

across the organisation. This is a high-impact role sitting at the intersection of product, growth, and commercial teams - helping the business better understand customer behaviour and make smarter decisions. Up to £90,000Fully Remote (UK) The role You'll be the go-to analyst for customer insight … expected to: Challenge briefs Work through ambiguity Proactively identify opportunities Deliver insights that directly influence decision-making What you'll be doing Analyse customer behaviour, retention, and lifecycle performance Support product and growth teams with data-driven insight and recommendations Work with stakeholders to turn vague ...

consumer-facing business to appoint an Interim Commercial Analytics and Pricing Consultant. This is a highly visible role sitting at the intersection of pricing, customer analytics, commercial performance and business intelligence. You'll work closely with senior stakeholders across multiple territories to drive better pricing decisions, optimise customer … thinking and would suit someone from a retail, hospitality, entertainment, travel or broader B2C environment. Key Responsibilities Evaluate the performance, profitability and incrementality of customer programmes, subscriptions and commercial partnerships Support territories in making data-driven pricing decisions Deliver customer segmentation, behavioural analysis and commercial performance insight Design ...

services. Oversee the quality and consistency of team outputs ensuring they are delivered on time. Provide actionable recommendations based on data findings to support customer engagement, retention, and loyalty strategies ensuring they add value for clients. Advocate for a culture of knowledge sharing within the team, supporting ...

basis for pipeline cadence and reporting. You'll own: Marketing-sourced pipeline against agreed revenue targets Account-based marketing into a finite, named UK customer base Sales and marketing alignment, including SLAs, qualification and handover Customer marketing for retention and upsell across the existing base Brand ...

Immediate Start The Company They are a data-driven organisation with a strong focus on using analytics to inform commercial and customer-focused decisions. Data and decision sciences play a central role across multiple functions, with close collaboration between analytics, finance and customer engagement teams. The business values … platforms such as Databricks. Comfortable owning existing models, improving reliability and driving stakeholder adoption. Familiarity with version control using Git. Exposure to customer analytics, retention modelling or anomaly detection is beneficial. How to Apply Apply below if you feel this contract would be a strong ...

SaaS business in the London technology sector. The company is founder-led, Series B funded, and serving mid-market customers across Europe. With customer bases expanding and pricing models becoming more layered, the finance function needs stronger analytical capacity to support operational decision-making and board reporting. The business … accounts, variance analysis, and commentary on financial and operational performance Build and maintain financial models for forecasting, sensitivity analysis, and business case evaluation Analyse customer acquisition costs, retention economics, and pricing performance to support commercial strategy Support annual budgeting and quarterly reforecasting processes with actuals tracking ...

years building a proprietary product set and is now entering a category-defining phase, with its methodology recently adopted as a national standard. The customer base is a finite, named market of government and local authority buyers across the UK and the Republic of Ireland, plus selected international projects. … pipeline against agreed revenue targets Account-based marketing into a finite, named buyer base Day-to-day leadership of a six-person sales team Customer marketing for retention, expansion and the transition to subscription Brand and category leadership through the next phase of growth Marketing operations, attribution ...

member of the senior leadership team responsible for leading the commercial and client-facing functions of the business, including account management, business development, & customer service The role is to drive strategic relationships, develop new business opportunities, and oversee the sales handover process to operations to secure profitable construction scheme … revenue growth targets. Identify and pursue new business opportunities Build and maintain a strong sales pipeline and oversee all tenders' submissions. Account Management & Client Retention Develop and maintain strong relationships with key clients, consultants, and stakeholders. Oversee post-project reviews and implementations of learnings in conjunction with ...

Senior Customer Success Manager - Influencer Marketing Agency & SaaS Tech *This is 9 month Maternity Cover fixed term contract* x2 days in the Central London Office Up to £70k base (possibly more) Pro Rata I’m currently partnering with a fast-growing, AI-powered global influencer marketing agency that … running the campaigns yourself as they have Campaign Managers doing that role Growth & Retention Play a direct role in client retention and revenue growth, with accountability for Net Revenue Retention Align campaign strategy to client objectives and stakeholder success metrics Build long-term partnerships ...

deals Developing and maintaining strong relationships with senior stakeholders across the global insurance ecosystem Working closely with the account management teams to maximise client retention, upsell, and cross-sell opportunities; and with the business development team to deliver new logos and expand into new sectors. Ensuring clients continue … delivering ARR growth and managing subscription revenue models Strong relationship-building skills with the ability to collaborate effectively across marketing, sales, technical, product, and customer teams Demonstrable success in winning and growing strategic client relationships Strong commercial acumen with excellent negotiation and deal structuring capability Experience selling into ...

technical team and now backed by early-stage investors, the company has moved beyond product-market fit and is scaling deliberately across customer acquisition, retention, and platform expansion. Current revenue growth and increasing complexity across operations, compliance, and stakeholder management mean the finance function needs reinforcement … accounts with clear variance analysis and commercial narrative Own cash flow forecasting, working capital management, and financial planning cycles Develop and monitor KPIs across customer acquisition cost, lifetime value, unit economics, and payback Lead statutory accounts, audit, tax compliance, and financial governance Partner with the leadership team on pricing ...

global SaaS Client are now seeking a Data Analyst to join their team with a focus on customer retention. This role is a unique opportunity to transform reporting, build behavioural analytics, and work across the whole ecosystem lifecycle. This is a hybrid role (2/3 days week … maintain scalable, user-friendly dashboards that provide visibility into key performance metrics. Delivering deep-dive analytics: Conduct root cause analysis to uncover drivers of customer pain points, digital adoption challenges, and operational inefficiencies. Translate findings into actionable recommendations that improve customer journeys, optimize staffing and routing decisions ...

adaptable to different audiences. Desirable Experience Experience driving change or tooling migrations in a support setting. Understanding of how AI tools can enhance customer experience and team efficiency. Why this role matters ! This is an opportunity to define what great product support looks like in a fast‐moving SaaS … business . You’ll have ownership to shape the function, improve the systems and processes behind it, and directly influence customer satisfaction and retention as we scale. Areti Group – Climate Positive Tech Recruitment We’re on a mission to put people and the planet before profit, leaving ...

retention, SaaS growth, operational excellence, and team leadership. You’ll work closely with senior stakeholders while acting as the voice of the customer internally across product, operations, and commercial teams. What you’ll be doing Managing and growing relationships with strategic SaaS clients Driving platform adoption, customer … pipelines, forecasting, and quotations Leading and mentoring a junior Client Relationship Manager What we’re looking for Strong experience in SaaS account management, customer success, or client relationship management Experience managing senior stakeholders and enterprise clients Highly organised with exceptional attention to detail Calm under pressure and confident handling ...

Identifying opportunities to increase revenue through additional services, placements, and account expansion Conducting regular client reviews to ensure high levels of satisfaction and retention Taking detailed job briefs and providing consultative recruitment solutions Managing the recruitment process from vacancy qualification through to successful placement Working … closely with recruitment delivery teams to ensure an exceptional client experience Maintaining accurate CRM records and monitoring account performance Contributing to account growth, client retention, and overall business success What We're Looking For Proven experience in account management, recruitment, customer success, client services, or relationship management ...

uncertainty or concerns. • Collaborate cross-functionally with Commercial, Service, Marketing, and Data teams to ensure joined-up planning and delivery. Insight & Optimisation • Use customer and operational feedback, along with data, to generate ideas and proposals for improving Atlas products and workflows. • Understand, map, and continuously refine customer journeys … scale for our client base. ________________________________________ Success Metrics • Increase client engagement and adoption of Atlas features within Citation UK. • Drive measurable improvements in client retention and satisfaction scores attributable to product improvements. • Deliver roadmap commitments on time and to quality, tracked through sprint velocity and release cadence. • Define ...

site launches, and platform changes. Work with merchandising and content teams to improve organic conversion performance. Analyse organic revenue trends, product visibility, and customer search behaviour. Reporting & Analysis Track and report on rankings, traffic, conversions, and revenue performance. Build clear, actionable monthly reports and communicate insights to clients. … relationships with multiple clients simultaneously. Translate technical SEO concepts into commercially focused recommendations. Support upselling opportunities and contribute to client retention and growth. Collaborate with account managers to ensure projects are delivered on time and within scope. Team Collaboration Work closely with content writers, designers, developers, and paid ...

site launches, and platform changes. Work with merchandising and content teams to improve organic conversion performance. Analyse organic revenue trends, product visibility, and customer search behaviour. Reporting & Analysis Track and report on rankings, traffic, conversions, and revenue performance. Build clear, actionable monthly reports and communicate insights to clients. … relationships with multiple clients simultaneously. Translate technical SEO concepts into commercially focused recommendations. Support upselling opportunities and contribute to client retention and growth. Collaborate with account managers to ensure projects are delivered on time and within scope. Team Collaboration Work closely with content writers, designers, developers, and paid ...

site launches, and platform changes. Work with merchandising and content teams to improve organic conversion performance. Analyse organic revenue trends, product visibility, and customer search behaviour. Reporting & Analysis Track and report on rankings, traffic, conversions, and revenue performance. Build clear, actionable monthly reports and communicate insights to clients. … relationships with multiple clients simultaneously. Translate technical SEO concepts into commercially focused recommendations. Support upselling opportunities and contribute to client retention and growth. Collaborate with account managers to ensure projects are delivered on time and within scope. Team Collaboration Work closely with content writers, designers, developers, and paid ...

site launches, and platform changes. Work with merchandising and content teams to improve organic conversion performance. Analyse organic revenue trends, product visibility, and customer search behaviour. Reporting & Analysis Track and report on rankings, traffic, conversions, and revenue performance. Build clear, actionable monthly reports and communicate insights to clients. … relationships with multiple clients simultaneously. Translate technical SEO concepts into commercially focused recommendations. Support upselling opportunities and contribute to client retention and growth. Collaborate with account managers to ensure projects are delivered on time and within scope. Team Collaboration Work closely with content writers, designers, developers, and paid ...

This is a highly visible CRM Specialist role focused on subscription lifecycle strategy, where your work will have a direct and measurable impact on customer retention. You will own a critical end of lifecycle project, shaping how customers are engaged around payments and churn prevention at a pivotal moment … media and subscriptions space, with a diverse portfolio of consumer-facing products. With millions of subscribers and a strong investment in data, CRM and customer experience, they are committed to using insight-led marketing to drive long-term value. The environment is collaborative, with CRM working closely alongside product ...

each organisation and deliver end-to-end technology solutions tailored to their needs. We recognise and develop talent, with a strong focus on retention through clear career opportunities, both lateral and horizontal. Our culture is built on the continuous refinement of skills and knowledge, both collectively and individually. … sales, and operations Key Performance Indicators (KPIs): Revenue growth (new and existing clients) Gross margin and deal profitability Pipeline value and conversion rates Client retention and account growth Proposal accuracy and delivery success rate Sales cycle efficiency About you: Essential Proven experience in a senior sales or commercial ...