101 to 125 of 436 Customer Retention Jobs in England

our solutions and resolving any issues they encounter. Collaborate with internal teams, including marketing, product, and support, to improve messaging, product offerings, and overall customer experience. Ensure customer retention by delivering excellent service and proactive problem-solving. Negotiate pricing and sales terms with both new and … existing customers. What We're Looking For: 4+ years in a SaaS sales or customer success role, with a track record of closing new business and driving customer retention. Experience in eCommerce and familiarity with the eCommerce software landscape. Proficiency in sales processes, funnel management, and customer … comfortable wearing multiple hats in a fast-paced startup environment. Critical thinker with a proactive mindset, always seeking ways to improve processes and enhance customer experience. Problem-solving mindset with a data-driven approach to identifying trends, opportunities, and areas for improvement. Why ShipperHQ? This is a highly fast More ❯

The Customer Success Manager is responsible for ensuring the success of a portfolio that includes some of Vimeo's largest customers. As Success Managers, we bring Vimeo's innovations and capabilities to customers and match them to our customers' business goals, driving greater business value and executive alignment between … trusted advisor to our largest customers, providing best practice in areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and growing Vimeo's footprint. What you'll do: Act as a trusted advisor, agreeing on business objectives and goals … investment Serve as the primary operational point of contact for customers, ensuring satisfaction and maximizing the value of Vimeo's platform throughout the entire customer lifecycle Facilitate regular check-ins, strategic ideation sessions and business reviews with customer teams. Monitor platform performance and client KPIs, proactively identifying risks More ❯

Customer Insight Analyst South Manchester - Hybrid Forward Role are excited to be working with a customer focused business in South Manchester, who are looking for a commercially minded Customer Insight Analyst with a strong focus on customer behaviour and churn analysis to join a growing, insight … digital business. This is a unique opportunity to use data to genuinely shape and influence strategic decisions across a diverse product portfolio. As the Customer Insight Analyst, your core focus will be digging into customer behaviours, what drives them, what keeps them engaged, and what makes them leave. … that can be clearly communicated to a range of stakeholders across marketing, product, and leadership teams. Your work will directly inform initiatives to boost customer engagement, improve retention, and optimise overall business performance. Role & Responsibilities: Analyse performance and customer behaviour data to uncover actionable insights. Identify More ❯

threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. The Customer Success Manager (IAM Practitioner) will manage customer loyalty and adoption of Saviynt's innovative services and products using our customers' business objectives and … priorities as the key driver. The Customer Success Manager will be responsible for driving customer success by providing customer advisory, adoption recommendations, opportunities for increased service and metrics analysis. The success of this role means higher customer happiness, retention, and expansion of Saviynt's … business. WHAT YOU WILL BE DOING Serve as the primary point of contact for customers. Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. Develop excellent relationships with customer's C-level executives. Develop a deep understanding of customer More ❯

teams making up the Operations function which comprises of a multi-site 24x7 Service Desk, Invoice Reconciliation team (multi-site) and an Onboarding and Customer Success team.All teams use a combination of ServiceNow and other proprietary systems to run and operate the business and manage activity and performance. The … systems issues and deploy basic changes. Performance reporting: Working with the Operations teams to develop and enhance performance reporting, KPIs, targets, monitoring and alerting. Customer focus: Ensure the continued provision of exceptional customer experiences and satisfaction helping to drive customer retention and business reputation. Knowledge … flow for the Service Desk and Invoice reconciliation teams, and be responsible for evolving and driving continuous improvement focusing on continuing to provide excellent customer service. You have: Industry Expertise: Extensive experience in the fintech industry, with a strong understanding of B2B SaaS business models. Knowledge: A deep understanding More ❯

teams making up the Operations function which comprises of a multi-site 24x7 Service Desk, Invoice Reconciliation team (multi-site) and an Onboarding and Customer Success team.All teams use a combination of ServiceNow and other proprietary systems to run and operate the business and manage activity and performance. The … systems issues and deploy basic changes. Performance reporting: Working with the Operations teams to develop and enhance performance reporting, KPIs, targets, monitoring and alerting. Customer focus: Ensure the continued provision of exceptional customer experiences and satisfaction helping to drive customer retention and business reputation. Knowledge … flow for the Service Desk and Invoice reconciliation teams, and be responsible for evolving and driving continuous improvement focusing on continuing to provide excellent customer service. You have: Industry Expertise: Extensive experience in the fintech industry, with a strong understanding of B2B SaaS business models. Knowledge: A deep understanding More ❯

professional integrity, strong leadership skills, robust business acumen, extensive knowledge of automotive industry practices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while managing daily business operations. A Store Manager must exercise discretion and independent judgment with respect to matters that … significantly impact business operations. Essential Functions, Duties, and Responsibilities Manage daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization. Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards. Analyze and monitor key performance indicators (KPIs) to track shop performance and … identify areas for improvement. Develop and implement strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals. Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. Oversee, analyze More ❯

all about? After key NICE CX customers have purchased and are implementing our products, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NICE CX. The Technical Account Manager (TAM) begins to engage with the customer before they go live … on the contact center platform, and works closely with the customer from that point forward to ensure their success. Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and … technology, and meeting company growth objectives. The TAM is a very experienced TAM, responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. He/she will help them overcome issues that arise, succeed in their business using our technology and services, expand More ❯

Customer Success/Onboarding Specialist (SaaS)- London/Hybrid- 12 Months- £125-£165 Umbrella A global technology company are looking for an experienced Customer Success/Onboarding Specialist to join their team on an initial 6 month assignment. The successful candidate will be expected to be engaging customers … Be accountable for the retention and growth of your customers. Build and foster relationships with key decision makers and stakeholders across multiple customer teams Engage customers in strategy conversations to derive maximum value from their investment Define what success means for your customers and produce detailed plans … outlining a roadmap to achieve success and share in accountability of their success Monitor customer health and create risk mitigation plans where needed Resolve customer enquiries by aligning customers with the right resources Develop and share best practices with team members to continually improve our processes' quality, effectiveness More ❯

and product expertise through demos, e-learning, live trainings, documentation, and implementation support. In this role, you will serve as a project manager for customer onboarding and implementation in the UK and EU markets (and international as needed), and contribute to development of ongoing customer education through scalable … innovative training and certification strategies.This role places heavy emphasis on collaboration with our UK team members to deliver appropriate customer experiences that drive platform adoption and time to value. This is a hybrid role located in our London office with an expectation of working 3 days/week in … future of our onboarding programs while driving platform adoption and success! What You'll be Doing Understand Client Goals and Objectives: Collaborate with Sales, Customer Success and clients to identify key success metrics and client goals that will be tracked and optimised across the client lifecycle. Project Management: With More ❯

and a mindset that we are better together. About the Role The Renewals Manager is tasked with owning the renewal journey for our existing customer base, achieving a high retention rate across their assigned territory, and partnering closely with cross-functional teams to delight our customers and … ensure long term success with Miro. You will take an active role in driving this critical aspect of the customer lifecycle, minimizing attrition and creating favorable outcomes for our customers. What you'll do Own the renewal process from initiation to close Interact directly with customers and partners (from … ICs to the C-suite) to manage the renewal conversation and process Collaborate with Customer Success and Sales teams to understand customer's goals and identify upsell opportunities Defend and improve customer retention metrics Suggest improvements to current processes/workflows and work cross-functionally More ❯

Come join us! About the Role: 3E's commercial team is seeking an experienced, entrepreneurial Account Manager to expand 3E's business across our customer base in EU. In this role, you will get to know the business priorities of your customers and match their needs for regulatory and … compliance management with 3E's services. In this role, you will be instrumental in driving customer retention and broadening our customer base within your designated territory. You will be managing the account health, driving product adoption across the customers, and identifying and referring cross-sell opportunities … revenue growth in a B2B sales environment. Experience with technology, IT, subscription-based regulatory solutions, or the SaaS industry is preferred. Expertise in client retention and renewal processing. Track record of consistent quota achievement as an individual contributor navigating larger deals, understanding complex sales cycles, and managing multiple More ❯

led growth. This involves harnessing the love our members have for our service and growing by systematically creating conditions that encourage and amplify organic customer-driven growth. We have an exceptional exec team in place and a strong data & analytics capability. However, to realise our full potential, we need … somebody to lead us through driving greater strategic clarity, deeper customer and market insight, and more precise measurement of execution metrics. Reporting directly to the CEO, the VP of Insights & Strategy will support the exec team and play a pivotal role in shaping our strategic direction, ensuring that we … team in developing a predictive growth and advocacy strategy that identifies, measures and amplifies the key drivers of viral organic growth. Build a scalable customer and market intelligence engine anticipating behavioural shifts, emerging customer trends and market opportunities. Oversee an integrated data, analytics and decision-making infrastructure to More ❯

optimise their capital and price their products. We provide support for customers on premise or using our cloud solution. You would be responsible for customer engagement and relations for Insurance Risk Suite Managed Cloud Service and part of a large team with members located across the globe, focused on … delivering leading solutions and customer excellence. There will likely be additional responsibilities determined through implementation of the new Values Streams operating model. What you will be doing As a Director within the Risk Solutions Management and Strategy team you will be responsible for understanding and meeting customer and … catalogue definition and managing any commercial aspects of the service. You will use your excellent customers relationship management skills in order to understand our customer's needs, establish credibility and build positive professional relationships to drive customer success. To support this, you will have a detailed understanding of More ❯

Spend Control 2.0 - built for tougher times. What we're looking for We're looking for our first Account Director to join Omnea's customer team. You'll be excited to own expansion quotas and renewal outcomes for our rapidly scaling customer base, to build a function and … to have a massively accelerated career trajectory. You will own the relationship with our customers throughout the entire customer lifecycle, playing a crucial role in managing our largest and most strategic customers. Your key focus will be to ensure customers get meaningful value from Omnea from the earliest stages … trusted advisor & partner to our customers & stakeholders at all levels (from the procurement managers up to the CFOs) and be the voice of the customer internally, working closely with teams across the business (both technical and commercial) to help ensure we are truly operating with customer-centricity at More ❯

World-renowned AI-powered video experience platform, is searching for a Customer Success Manager – DACH to join their team in London (hybrid). With significant demand for their product, the business enables companies to create high-quality video experiences to better connect and bring ideas to life. Encompassing video … creation, streaming, distribution, security, data and AI, their advanced technology cements their position as a global market leader. The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. You are a trusted advisor to customers, providing best practice in … areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and a growing expansion of the platform’s footprint. Responsibilities Act as a trusted advisor, providing guidance to clients, including recommendations for optimising video workflows, troubleshooting technical issues, and leveraging More ❯

World-renowned AI-powered video experience platform, is searching for a Customer Success Manager – DACH to join their team in London (hybrid). With significant demand for their product, the business enables companies to create high-quality video experiences to better connect and bring ideas to life. Encompassing video … creation, streaming, distribution, security, data and AI, their advanced technology cements their position as a global market leader. The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. You are a trusted advisor to customers, providing best practice in … areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and a growing expansion of the platform’s footprint. Responsibilities Act as a trusted advisor, providing guidance to clients, including recommendations for optimising video workflows, troubleshooting technical issues, and leveraging More ❯

World-renowned AI-powered video experience platform, is searching for a Customer Success Manager – DACH to join their team in London (hybrid). With significant demand for their product, the business enables companies to create high-quality video experiences to better connect and bring ideas to life. Encompassing video … creation, streaming, distribution, security, data and AI, their advanced technology cements their position as a global market leader. The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. You are a trusted advisor to customers, providing best practice in … areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and a growing expansion of the platform’s footprint. Responsibilities Act as a trusted advisor, providing guidance to clients, including recommendations for optimising video workflows, troubleshooting technical issues, and leveraging More ❯

for the day-to-day management of the Email Marketing Executive. What you will be doing: Oversee the retention strategy to achieve customer retention targets and increase revenue from existing customers through effective CRM strategies, channel execution, and understanding of current customer behaviour. Manage … marketing strategy-planning, overseeing briefs, creative and A/B testing plans, reporting, and driving performance through both broadcast and lifecycle journey-building. CRM customer data reporting and analysis-tracking shopping behaviour of new and existing customers, building weekly, monthly, and yearly reports with actionable insights. Own and manage … using both paid and organic tools (e.g., Meta lead generation, website data capture including popups, Preference Centre, and brand-led data capture initiatives). Customer segmentation-segmenting the base to ensure optimal and efficient targeting and retargeting across all channels. Collaborate with the Ecommerce, Brand, and Digital Design teams More ❯

these accounts will be a big focus. Proactively uncovering opportunities in existing accounts through up sell, cross-sell and expansion activities qualified via regular customer reviews and prospecting whilst also negotiating and closing them. Excel with regards to customer retention, focusing on constant improvement of customer experience through proactive engagement with customers via online events and facilitating customer communities of practice. Benefits: Clear progression plan to VP level. Realistic OTE - 80% of team overachieving on target. Travel opportunities to global offices. Quarterly lunch clubs and team incentives. Regular team socials and fun culture. Winners More ❯

talent with the growth, productivity and efficiency objectives of frontline and flexible workforces. Who you are We are looking for a passionate and strategic Customer Success Leader to join our team in the UK. This is a high-impact role focused on driving customer outcomes, enhancing retention, and identifying growth opportunities across a portfolio of strategic accounts. You'll be the local voice of the customer, deeply embedded in both the post-sales journey and supporting the pre-sales cycle. Working closely with Sales, Product, and the broader CX team, you'll bring customer insights to life and shape the customer experience. What you will do Own and manage a portfolio of strategic accounts across our customer verticals in the UK, acting as the voice of the customer on the ground, gathering insights, surfacing risks, and driving retention More ❯

sales role in enterprise SaaS and be passionate about working in a startup environment. You are self-motivated, organized and determined in building meaningful customer partnerships. This is a remote position but you must live in the UK. Responsibilities Create, execute and tune your business plan as the GM … implementing our sales methodology, including effective use of tools and systems that help with tracking leading indicators for your forecast Qualify and help solve customer pain points by educating key decision makers in your assigned territory about Quantum Metric's unique value proposition, in partnership with our Sales Engineering … Product Marketing and Customer Success teams Work closely with partners to create mutual action plans, generate pipeline and drive opportunities through closure to referencability Ramp quickly through excellent onboarding and invest time in continuous education by completing online learning and certification courses Maintain accurate customer records, activity and More ❯

Manager Contract Type: Permanent Hours: Full Time DESCRIPTION Overview: Blink, a smart home security brand within Amazon Devices, is seeking a data-driven and customer-obsessed Digital/Lifecycle Marketing Manager to lead and execute innovative marketing campaigns in the EUK region. In this pivotal role, you will be … growth through digital marketing, with a strong focus on email marketing, promotions, subscriptions, and managing performance-based campaigns. You will have ownership of the customer lifecycle, from activation to retention, leveraging paid marketing channels and optimizing subscription-driven initiatives. As part of the Blink/Ring marketing … team, this role will work cross-functionally with product, business development, creative, and engineering teams to develop, execute, and scale campaigns that drive customer engagement, acquisition, and revenue. This is an exciting opportunity to own high-impact marketing programs and shape Blink's digital marketing strategy in the EUK More ❯

our CRM Managers, you'll be responsible for executing a complex email marketing programme, including the end-to-end planning and production of direct customer communications. A sharp eye for detail as well as strong project and process management will be critical to success. What we need from you … documentation Researching and feeding back on competitor activity and industry trends Supporting on lifecycle marketing campaigns that leverage automation and trigger campaigns to improve customer retention and other desired customer behaviours What You'll Get From Us A culture that pushes you to be your best More ❯

culture makes twentytwentyone a warm and rewarding place to work. What you'll need to have You should have an intrinsic understanding of good customer service and the ability to communicate your passion for interiors, product design, and the creative industries to exceed customer expectations. As part of … and web chat, providing timely and informed responses. Accurate and efficient processing of web orders, keeping customers informed throughout the process. Managing and resolving customer complaints professionally and calmly. Liaising proactively with colleagues, suppliers, and delivery partners to resolve delivery, tracking, and return issues, maintaining high communication standards. Collaborating … to resolve customer issues and improve processes. Managing click-and-collect orders, ensuring stock availability and follow-up. Organizing deliveries and installations, providing excellent customer service. Following proper claims procedures. Supporting the returns process and working to reduce refunds. Building rapport to encourage repeat business and supporting customer More ❯