151 to 175 of 481 Customer Retention Jobs in England

go-to data and technology consultant. New Business Development: Support new business meetings as the analytics subject matter expert, contributing insights and expertise. Client Retention & Value Addition: Drive renewals, explore additional engagement opportunities, and conduct mid-year client feedback sessions to ensure satisfaction and expand accounts. Thought Leadership More ❯

tools across departments. Key Skills & Tools Experience & Technical Skills 1–2 years in a data analyst or BI role, ideally in events, hospitality, or customer-facing industries. Strong analytical thinking and the ability to tell stories with data. Proficiency in Python, SQL, and NoSQL databases (e.g., PostgreSQL, MongoDB). More ❯

regular reports and insights on key performance metrics, including sales, traffic, and conversion rates. Use data-driven insights to make informed recommendations for improvements. Customer Experience & Retention: Improve the online customer journey by enhancing website navigation, checkout processes, and personalisation. Work with customer service teams … to address online-related inquiries and issues. Develop and implement loyalty and retention strategies to encourage repeat business. Skills & Qualifications: Proven experience in an E-commerce Manager role, preferably within the travel or tourism industry. Proficiency in web analytics tools such as Google Analytics, Google Search Console, and More ❯

Introduction JOIN US! We seek a Customer Success Leader to join our SymphonyAI Retail team , based in Europe . As a key member of the SymphonyAI Retail team, you will work closely with senior leadership, product teams, and customers across the EMEA region to drive successful adoption and satisfaction … with our retail solutions. You will manage a team of Customer Success Managers and Client Partner Managers, ensuring alignment with sales targets and customer Net Promoter Scores (NPS). Your expertise and leadership will be crucial in ensuring our customers achieve their business goals through our AI-driven … innovations. Job Description What you'll do Lead the Customer Success strategy for EMEA, ensuring a seamless and positive customer experience from onboarding through to long-term partnership. Manage a team of Customer Success Managers and Client Partner Managers, setting clear performance goals and fostering a high More ❯

of service offerings for increased account revenue and wallet share through the creation of new sales opportunities. YOU ARE Experienced with consultative sales or customer management emphasizing account revenue growth working with Enterprise or large ISV clients With primary focus on Financial Services and Manufacturing Used to working in … communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement Facilitating the opportunity and proposal management activities: ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further … relationships with a client – team up with account execs on accounts that will be added to your portfolio, leading account development activities with the customer as well as Partner teams, liaising with services teams to understand customer's business goals, project goals and success for effective cooperation Achieving More ❯

of service offerings for increased account revenue and wallet share through the creation of new sales opportunities. YOU ARE Experienced with consultative sales or customer management emphasizing account revenue growth working with Enterprise or large ISV clients With primary focus on Financial Services and Manufacturing Used to working in … communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement Facilitating the opportunity and proposal management activities: ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further … relationships with a client – team up with account execs on accounts that will be added to your portfolio, leading account development activities with the customer as well as Partner teams, liaising with services teams to understand customer's business goals, project goals and success for effective cooperation Achieving More ❯

of service offerings for increased account revenue and wallet share through the creation of new sales opportunities. YOU ARE Experienced with consultative sales or customer management emphasizing account revenue growth working with Enterprise or large ISV clients With primary focus on Financial Services and Manufacturing Used to working in … communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement Facilitating the opportunity and proposal management activities: ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further … relationships with a client – team up with account execs on accounts that will be added to your portfolio, leading account development activities with the customer as well as Partner teams, liaising with services teams to understand customer's business goals, project goals and success for effective cooperation Achieving More ❯

of service offerings for increased account revenue and wallet share through the creation of new sales opportunities. YOU ARE Experienced with consultative sales or customer management emphasizing account revenue growth working with Enterprise or large ISV clients With primary focus on Financial Services and Manufacturing Used to working in … communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement Facilitating the opportunity and proposal management activities: ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further … relationships with a client – team up with account execs on accounts that will be added to your portfolio, leading account development activities with the customer as well as Partner teams, liaising with services teams to understand customer's business goals, project goals and success for effective cooperation Achieving More ❯

the Credit Risk and Profitability function. You'll be influencing our approach to driving profitable originations, and will touch on areas like marketing, pricing, customer retention, payment support, credit risk, open banking, and finance. What You'll Do: Play a pivotal role in enhancing the profitability of … to the broader team. UPL-specific credit strategies considering exposure to risk for new opportunities such as brokering our declines, referrals from partners, returning customer trials, price comparison sites, and more. Exploring use of Open Banking to drive profitable growth through enhanced decision-making, and to protect against fraud … a builder - we're in this together and we win as a team. Bravely honest - we're honest with ourselves and everyone else. Think customer - they're at the heart of everything we do. Oodle is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts More ❯

the Credit Risk and Profitability function. You'll be influencing our approach to driving profitable originations, and will touch on areas like marketing, pricing, customer retention, payment support, credit risk, open banking, and finance. What You'll Do: Play a pivotal role in enhancing the profitability of … to the broader team. UPL-specific credit strategies considering exposure to risk for new opportunities such as brokering our declines, referrals from partners, returning customer trials, price comparison sites, and more. Exploring use of Open Banking to drive profitable growth through enhanced decision-making, and to protect against fraud … a builder - we're in this together and we win as a team. Bravely honest - we're honest with ourselves and everyone else. Think customer - they're at the heart of everything we do. Oodle is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts More ❯

think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer's point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we … value-driven propositions in an effective and compelling manner. Research, identify and secure new business opportunities. Develop and maintain long term relationships and drive customer retention. Work with the Bid Team & Pre-Sales to deliver compelling offerings and client support. Build a strong pipeline of qualified opportunities to achieve … communicative with excellent written and verbal skills Excellent presentation skills with the ability to negotiate at C-Level Effective time management and prioritisation skills Customer focused with experience of building meaningful relationships and driving customer retention Ability to work under pressure, managing multiple workstreams across a More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients … lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and … service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional More ❯

derive maximum value from our products/services. Your role will involve building strong relationships, understanding client needs, and facilitating successful outcomes to drive customer satisfaction and retention. Role Description The Client Success Manager will report to the Client Success Director and work closely with the client leadership team More ❯

This means we all have the context and information required to help each other excel. Our HQ is in London, UK. The role The Customer Success team partners with our key customers to ensure a seamless and engaging experience on Metaview, driving retention and growth. Your role … with your deep product knowledge and strategic execution. Assist in developing strategies and repeatable playbooks that drive value for customers, reduce risks, and ensure customer retention and expansion. Guide customers through key milestones in their journey (Onboarding, Adoption, Risk Management, Renewals), with the support of the broader … accounts and actions. Serve as a Metaview expert, delivering thought-leadership to customers and inspiring them to explore new possibilities with our product. Champion customer feedback within Metaview, identifying trends and providing insights to the rest of the team, to improve our product and service offerings. You 3+ years More ❯

wrapped in an exceptional client service experience. As a Relationship Manager, you will take ownership of CRD's client accounts to focus on client retention and growth. You will collaborate with the client's leadership team to ensure strategic alignment and strong, long-term partnerships. You will work More ❯

Client Solution teams with the right materials (e.g. sales decks, battle cards and case studies) to improve funnel conversion, improve win rates and increase customer retention, expansion and advocacy. Work cross functionally to further build a trusted and forward-thinking brand across the EMEA region. Drive scalable … SEO, and more. Manage integrated marketing campaigns, including first-and third-party events, OOH advertising, and co-marketing with strategic partners. Surface and champion customer insights that enrich our understanding of our target audience, and craft a value proposition that resonates with key segments. To be successful in this … campaigns. The ability to story tell by bringing the brand to life showcasing the value it provides backed up with data. Passion for the customer, building strong relationships with the ICP to create a deep understanding of their challenges as well as understanding the broader ecosystem of partners and More ❯

multiple teams, working closely with senior stakeholders to turn complex data into actionable opportunities. THE ROLE: As a Data Insight Analyst , you will: Develop customer segmentation models to identify high-value audiences and drive revenue growth. Analyse customer retention, dealership activation, and marketing performance to optimise … strategy. Work with teams across the business to enhance personalisation, reduce churn, and improve customer lifetime value. Assess the impact of marketing campaigns, tracking key metrics such as CAC, ROI, and LTV. Conduct competitor analysis and develop pricing models to maximise market competitiveness. Manage analytics integrations, improve tracking accuracy … initiatives with data-driven insights. YOUR SKILLS AND EXPERIENCE: To be successful in this role, you will have: Strong analytical skills with experience in customer insights, marketing analytics, or business intelligence. Proficiency in SQL, is a must have. Google Analytics experience is strongly preferred. Familiarity with marketing performance metrics More ❯

experience. You'll own the online P&L, define and deliver the eCommerce roadmap, and lead a high-performing team to drive digital revenue, customer retention, market expansion across all brands. Responsibilities of the Head of Performance Marketing:- Lead the eCommerce function across all websites and digital … optimisation of performance marketing campaigns, including paid search, paid social, affiliate, and display, to drive traffic, acquisition, and revenue. Define the ecommerce roadmap, prioritising customer experience, conversion optimisation, and operational efficiency. Drive continual improvement of the user journey across website and app, working closely with UX/UI, development … and creative teams to optimise performance and functionality. Own all ecommerce KPIs including online sales, conversion rates, bounce rates, AOV, LTV, and customer acquisition cost. Build, lead and develop high-performing marketing and digital teams, fostering cross-functional collaboration and a results-driven culture. Oversee platform management (e.g. Shopify More ❯

experience. You'll own the online P&L, define and deliver the eCommerce roadmap, and lead a high-performing team to drive digital revenue, customer retention, market expansion across all brands. Responsibilities of the Head of Performance Marketing:- Lead the eCommerce function across all websites and digital … optimisation of performance marketing campaigns, including paid search, paid social, affiliate, and display, to drive traffic, acquisition, and revenue. Define the ecommerce roadmap, prioritising customer experience, conversion optimisation, and operational efficiency. Drive continual improvement of the user journey across website and app, working closely with UX/UI, development … and creative teams to optimise performance and functionality. Own all ecommerce KPIs including online sales, conversion rates, bounce rates, AOV, LTV, and customer acquisition cost. Build, lead and develop high-performing marketing and digital teams, fostering cross-functional collaboration and a results-driven culture. Oversee platform management (e.g. Shopify More ❯

encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that … empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful … with the latest digital marketing trends and share industry best practices with clients to help them maximize their marketing ROI Forecast and track client retention, upsell, and expansion metrics, and maintain accurate records in our CRM system About You 5+ years of experience in customer success, account More ❯

constructive feedback, participating in process improvement projects, and actively sharing best practices and innovative ideas. Treat every client interaction as an opportunity to enhance customer retention and demonstrate the value of Merchant Services and the broader Payments organization. Maintain meticulous records of client interactions, providing proactive reporting … and dashboards at agreed intervals. Conduct customer satisfaction surveys and recommend strategies to enhance client satisfaction. Understand the unique challenges and requirements of the industry and client segments, partnering with internal stakeholders to develop, implement, and deliver complex products and solutions. Analyze key revenue and pipeline data to deliver More ❯

strong technical skills and business acumen to help turn millions of potential data points into actionable insights that can drive product improvements, make our customer acquisition more efficient, improve our customer retention rates, and drive operating efficiencies across the business. The primary goals of the team More ❯

on the outskirts of Chester (just off the A55), looking to expand and strengthen our team with an enthusiastic, experienced, confident and friendly B2B Customer Account Manager to join us on a full or part time basis, were happy to discuss hours that suit both your needs and the … needs of the role. If this sounds like you, apply today! As a customer account manager, you will be responsible for managing a portfolio of existing customer accounts, handling queries and ensuring a seamless customer experience. Youll need … an excellent telephone manner and be self-motivated with great people skills. Primary objectives Provide business development support to drive both growth and client retention Identify opportunities for new work within an existing customer base Develop relationships with a wide variety of customers Communicate portfolio of existing More ❯

on the outskirts of Chester (just off the A55), looking to expand and strengthen our team with an enthusiastic, experienced, confident and friendly B2B Customer Account Manager to join us on a full or part time basis, were happy to discuss hours that suit both your needs and the … needs of the role. If this sounds like you, apply today! As a customer account manager, you will be responsible for managing a portfolio of existing customer accounts, handling queries and ensuring a seamless customer experience. Youll need … an excellent telephone manner and be self-motivated with great people skills. Primary objectives Provide business development support to drive both growth and client retention Identify opportunities for new work within an existing customer base Develop relationships with a wide variety of customers Communicate portfolio of existing More ❯

on the outskirts of Chester (just off the A55), looking to expand and strengthen our team with an enthusiastic, experienced, confident and friendly B2B Customer Account Manager to join us on a full or part time basis, were happy to discuss hours that suit both your needs and the … needs of the role. If this sounds like you, apply today! As a customer account manager, you will be responsible for managing a portfolio of existing customer accounts, handling queries and ensuring a seamless customer experience. Youll need … an excellent telephone manner and be self-motivated with great people skills. Primary objectives Provide business development support to drive both growth and client retention Identify opportunities for new work within an existing customer base Develop relationships with a wide variety of customers Communicate portfolio of existing More ❯