151 to 175 of 321 Customer Retention Jobs in England

Customer Success Manager Location: Hemel Hempstead Salary: £26,000 - £28,000 + Bonus Hours: Monday Friday, 9am 5.30pm We are recruiting for candidates with a customer success or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. You will be part of the team that … provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks: Support … your customer base, managing and exceeding their expectations. Identify and create opportunities that benefit your customers Performing account reviews Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate Handle both incoming and outgoing customer sales and service calls Create and More ❯

Role: Customer Success Manager Location: Leeds, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯

Customer Analyst - Food Delivery Up to £45,000 Food Delivery - Tech SW London - Hybrid, 2 days per week in the office Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Customer Analyst - Food Delivery Up to £45,000 Food Delivery - Tech SW London - Hybrid, 2 days per week in the office Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Aylesbury United Kingdom Job ID: JR APPLY NOW Job Title: Customer Success Manager About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by … be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and Twitter . Role Overview: As a Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding journey. … You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity solutions, ensuring they can achieve their security goals. Working across our teams in Sales, Customer Value, Support, and Product, your role is pivotal in ensuring a seamless onboarding experience, while proactively managing the ongoing success of customers throughout their lifecycle to drive strong customer More ❯

in the UK, US and EMEA) reporting directly to the Creative Director of the company. E-commerce Optimisation: Lead and enhance the e-commerce platform to ensure a seamless customer journey and maximise online conversion rates. Trading Strategy: Oversee digital performance with a strong grip on sales, merchandising, and site-wide trading to drive revenue growth. Product Listings & Promotions … track traffic, sales, and behaviour to refine trading decisions and improve performance. Cross-functional Collaboration: Work closely with design, content, tech, and logistics teams to ensure consistency across all customer touchpoints. Customer Growth & Retention: Implement acquisition, retention, and loyalty strategies to build a strong and engaged customer base. Market & Competitor Analysis: Monitor industry … emerging opportunities and stay ahead in the market. Budget & ROI Management: Work in conjunction with our head of marketing on managing budgets effectively, track performance metrics for maximum impact. Customer Experience Enhancement: Partner with customer service and improve UX to the end-to-end online shopping experience, as well as increased AOV, and items per basket. Traffic & Channel More ❯

We have a new opportunity for a passionate and self-motivated CRM Executive to take the lead in shaping and executing our client communications strategy across the entire customer journey, from lead nurturing to long-term retention. In this pivotal role, you'll drive the success of our E-Commerce and gallery objectives by delivering intelligent, personalised, and high … Mailbox, you'll be reporting to the Head of Digital Marketing, managing the roll-out of automated workflows, championing best practices, and exploring new CRM functionalities to ensure every customer touchpoint reflects the highest standards of communication. With a strong grasp of GDPR and the CAN-SPAM Act, you'll be a guardian of compliance and data integrity, playing … performance metrics, enabling data-led optimisation and refinement of future email and CRM campaigns. • Innovating and leading in CRM strategy by researching emerging trends and tools, developing strong client retention strategies to increase Customer Lifetime Value (CLTV), and contributing to the evolution of our CRM platforms and tools. What We Will Offer You: • A salary of up More ❯

successful in their deployment projects and meet their business objectives. Our aim is to be trusted advisors to our prospects and customers, working to Workday's core values of Customer Service and Integrity, and protecting Workday's consistent track record of customer happiness. Successful candidates will be passionate about working as part of an account team driving and … estimates, proposals, and contracts. Understand the competitive landscape and prospect needs to effectively position the value of Workday's innovative deployment methodology, AI offerings, and Professional Services. Present Workday Customer Services overview and conduct services discovery sessions. Build and validate Professional Services Proposals and high-level Project Plans. Cultivate mutually beneficial relationships with Workday Service Partners. Assess project team … to effectively showcase the value and benefits of AI solutions. Exceptional relationship-building skills, with a focus on effective communication, empathy, and fostering positive relationships to enhance teamwork, client retention, and collaboration. Language - English is required and German, French or Spanish would be a plus. Our Approach to Flexible Work With Flex Work, we're combining the best More ❯

execute a comprehensive revenue generation strategy that aligns with Zyte's goals and objectives. Lead, mentor, and expand the sales teams, fostering a high-performance sales culture. Oversee the Customer Success and Support teams, ensuring they deliver exceptional value to clients while aligning efforts with broader revenue objectives. Drive initiatives that enhance customer satisfaction, retention, and … needs and resolves issues effectively. Establish key metrics to track performance and growth across all revenue-generating departments. Collaborate with other executives to ensure alignment with product development and customer success initiatives. Identify and pursue new business opportunities, building strategic partnerships and enhancing Zyte's market presence. Analyze market trends to identify potential areas for growth and develop actionable … plans. Represent Zyte at industry events and conferences, positioning the company as a leader in the web data extraction space. Drive customer engagement and retention strategies to maximize long-term revenue. Create and manage effective forecasting and planning processes to meet revenue goals. Requirements: Minimum of 10 years of experience in B2B sales leadership, ideally in the More ❯

performance feedback to build commercial capability and engagement. Commercial Strategy & Execution Own the UK sales strategy and go-to-market planning in alignment with SICK's EMEA goals. Drive customer acquisition and retention across manufacturing, logistics, process industries, distribution and OEM channels. Analyse market trends, competitor activity, and customer insights to shape tactical and strategic decisions. … ways of working across your team and drive adoption through clear communication and coaching. Stakeholder Management Collaborate with Product Management, Marketing, Engineering, and Service teams to ensure a seamless customer experience. Report regularly to UK and European leadership on commercial performance, forecasts, and operational priorities. The Successful Applicant The successful UK Sales Manager will bring:- Proven experience in a … or engineering sectors. A strong track record ofleading, mentoring, and developing sales teamsin fast-paced B2B environments. Deep commercial acumen with a data-led approach to sales strategy and customer engagement. Demonstrated experience in managing through change- whether structural, cultural, or digital. Excellent communication, negotiation, and stakeholder influencing skills. Familiarity with CRM systems, sales analytics, and digital enablement tools. More ❯

to strategic partners and represent the company as a thought leader to NHS stakeholders. Responsibilities Own and drive NHS revenue targets, overseeing two departments focused on new business and customer retention. Build and maintain relationships with NHS decision-makers, including ICBs, NHS Trusts, and PCNs. Coordinate NHS sales and retention strategies, balancing immediate wins with long-term More ❯

to strategic partners and represent the company as a thought leader to NHS stakeholders. Responsibilities Own and drive NHS revenue targets, overseeing two departments focused on new business and customer retention. Build and maintain relationships with NHS decision-makers, including ICBs, NHS Trusts, and PCNs. Coordinate NHS sales and retention strategies, balancing immediate wins with long-term More ❯

Product Manager CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 75,000 + bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location West Midlands/Birmingham/Solihull … days per week in the office Salary £60,000 75,000 + bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯

Product Manager – CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 – 75,000 bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location – West Midlands/Birmingham/Solihull – 2 days … per week in the office Salary £60,000 – 75,000 bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end delivery of … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯

Product Manager – CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 – 75,000 + bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location – West Midlands/Birmingham/Solihull … days per week in the office Salary £60,000 – 75,000 + bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯

empower our members to work in their own unique way. The Role We are looking for a technical-first eCRM Executive to be responsible for; email build & deployment, digital customer communication touchpoints, the day-to-day data order/upkeep of the marketing CRM data, and all related statistical marketing analytics, to ensure the company can make the most … and implement communication strategies across retention and acquisition. eCRM Manage the build, scheduling and send of all internal/external email communications Implement eCRM strategies to improve customer acquisition, retention, and grow the life time value (LTV) of customers Manage the digital touchpoint platforms for customer communications (digital screens, virtual reality tours etc) Ensure … what works well and where there are challenges and opportunities Understand up/down-funnel marketing relationship metrics to drive ROI across the across the various stages of the customer journey. Extensive experience of eCRM and digial marketing, ideally in a similar sector/industry A demonstrable background being involved in customer re-engagement strategies A firm understanding More ❯

a singular focus: driving growth by attracting new consumers to Remitly, converting them into active customers, and increasing their long-term engagement. This is a unique opportunity for a customer-centric product leader who combines sharp product intuition and analytical depth to drive our business forward while delivering meaningful impact for millions of customers around the world. You'll … global product teams. This role is based in our London office and is a hybrid position (2-3 days a week in the office). You Will: Solve for customer needs by using both qualitative and quantitative research to identify high-impact opportunities and feature ideas that reduce friction, improve the customer experience, and deepen engagement to drive … NPV Determine which high-ROI opportunities that accelerate customer acquisition, engagement, retention, and revenue, the team should prioritise, and set a timeline to reach goals quickly Partner with our engineering team to build, test and iterate rapidly, running structured experiments to validate hypotheses, learn quickly, and double down on what works. Communicate and align across engineering, product More ❯

million active members and 15,000+ brand partnerships across retail, entertainment, and travel, this business is scaling its CRM capabilities to deliver greater personalisation, engagement, and performance across its customer base. The Senior CRM Performance Manager will sit within the Lifecycle CRM team, owning tactical CRM performance delivery and working closely with commercial, trading, and partnerships teams to align … to optimise engagement and conversion. Use behavioural, product, and commercial data to improve segmentation and personalisation. Plan, execute and measure CRM campaigns (email, push) across multiple product lines and customer cohorts. Lead and mentor a team of 3 CRM Executives and Analysts. Partner with analytics and data engineering teams to ensure campaign measurement is robust and scalable. Continuously improve … strong Excel/Google Sheets skills essential. Excellent stakeholder management and ability to influence cross-functional teams. Experience in line management or mentoring CRM team members. Strong understanding of customer segmentation, engagement metrics, and campaign planning. Desirable: Hands-on experience with CRM platforms such as Braze, Salesforce, or Iterable. Familiarity with HTML or Liquid templating for email customisation. Exposure More ❯

to senior stakeholders. Support tender submissions and renewal processes where applicable. Keep up-to-date with public sector procurement frameworks, regulations, and trends. Requirements Proven experience in account management, customer success, or B2B sales, preferably in a SaaS or fleet-related environment. Experience working with or selling to public sector clients in the UK. Strong understanding of account planning More ❯

to senior stakeholders. Support tender submissions and renewal processes where applicable. Keep up-to-date with public sector procurement frameworks, regulations, and trends. Requirements Proven experience in account management, customer success, or B2B sales, preferably in a SaaS or fleet-related environment. Experience working with or selling to public sector clients in the UK. Strong understanding of account planning More ❯

on both retention and upsell. Our Account Executives are paid on both renewals and new business. The Account Executive is supported by a Sales Manager, Sales VP, Customer Success Managers and our Subject Matter Experts. Dependent on practice, there may also be Sales Development and Account Management support. What you'll do as an Account Executive: As … existing Gartner clients, leveraging internal subject matter experts, to address their most critical priorities. By becoming a true partner to your clients, you'll identify opportunities for account retention and growth through contract expansion, introducing new services and products. Clients of the large enterprise sales team have $1B+ in annual revenue and include 77% of the Global 500. … of circa $1.2m USD in contract value in over, managing 10 - 15 large enterprise accounts. Partnering with C-Level executives to develop and implement effective, enterprise-wide strategies. Guide customer satisfaction, account retention and growth by collaborating with clients and internal Gartner teams. Own forecasting and account planning on a monthly/quarterly/annual basis. What More ❯

Goals. Identify, prospect, and convert independent and group prospects into customers. Plan and organize your time effectively to drive results and efficiency. Use CRM system to record visits, customer interactions, and orders. Manage and maintain a healthy sales pipeline. Negotiate and develop commercial agreements with key customers. Collaborate proactively with the Field Sales Manager (FSM) and stakeholders to … ensure customer retention and satisfaction. Visit targets to cold call and introduce Pipers Crisps, promoting the Direct Delivery Model. Monitor competitor and wholesale activity, coordinating with internal departments as needed. Attend trade shows to increase brand awareness and generate new opportunities. Implement and review new marketing initiatives. Qualifications Results-driven and target-oriented. Team player with the More ❯

Solutions Architect London - Hybrid or UK - Remote About Snowplow Snowplow, the global leader in customer data infrastructure (CDI), enables every organisation to own and unlock the value of its customer behavioural data. The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences, and fraud detection by enabling companies like Burberry, Strava, and AutoTrader to … real-time, structured, and unstructured behavioural data governed in their cloud data platform. With thousands of companies relying on Snowplow worldwide to generate high-velocity data to uncover deeper customer journey insights, predict customer behaviours, optimise differentiated customer experiences, and detect fraud; we are at the forefront of transforming how data-driven organisations leverage their customer … to deeply understand the business and data outcomes that our customers want to see and design implementations of our product around this. Our Solutions Architecture team works directly with customer data teams to train them on the Snowplow product, co-design and develop bespoke solutions, implement use cases and quantify business value. What you'll be doing Onboard new More ❯

of customers across the U.S. and U.K. to reclaim their time through seamless, fast, and reliable delivery. Behind this transformative journey is our tech-first mindset, relentless obsession with customer experience and operational excellence. We're looking for an exceptional CRM Executive to join Team Blue! Gopuff is on a mission to become the go-to platform for instant … of everyday essentials - and our CRM team plays a key role in making that happen. We're looking for a commercially-minded, technically capable CRM Executive to help drive customer engagement, retention, and lifetime value through smart, data-driven campaigns. You'll support the end-to-end execution of multi-channel CRM activity (email, push, in-app … the future of commerce? Let's go. You will: Deliver multi-channel CRM campaigns (email, push, in-app) from planning and segmentation through to execution, QA and reporting. Use customer and behavioural data to personalise messaging and optimise customer journeys across different lifecycle stages (e.g. new, returning, lapsed). Collaborate with commercial and category teams to align CRM More ❯

enabling Bazaarvoice continued progress in the region. Contribute as a key regional field marketing expert to drive ROI for local business needs, primarily through targeting growth in our current customer base as well as acquisition of net new logos. Provide culturally-informed and target-relevant guidance and recommendations for global teams to design campaigns for you to deliver directly … an added advantage, including Retail, Health & Beauty, Consumer packaged goods, Food & Beverage, Fashion and apparel. Experience: 5+ years of proven success in building and scaling new logo demand generation, customer acquisition and engagement programs, ideally within fast growing SaaS based technology companies. Deep familiarity within the UKI as it relates to B2B demand generation, customer acquisition and retention … recommendations and insights to inform investment decisions and reporting back on subsequent ROI (high degree of familiarity with tools like Google Analytics, Domo, Salesforce). Working knowledge of paid customer/user acquisition platforms and processes, including ad technology, social media, content syndication, etc across EMEA Enthusiasm and a can-do attitude; willing and able to get in the More ❯