151 to 175 of 186 Customer Retention Jobs in England

Overview The role - Customer Success Manager . We're looking for someone who is ready to roll up their sleeves as an early Customer Success hire. You'll have the chance to bring ideas, best practice and be part of developing this function. Join as the second Customer Success team member and help the business build a … best-in-class customer retention. Reporting into the Head of Customer Success, you'll focus on onboarding, adoption, renewals, and upsells - driving both customer outcomes and commercial growth. You'll be responsible for delivering a high-impact post-sales experience from onboarding and training through to renewal and expansion - with success measured through NRR, upsells, product adoption … and customer satisfaction. Day to day you'll spend your time: You'll look after a mix of customers, from self-serve teams to big enterprise accounts. You'll typically own around 60 accounts - but the level of involvement varies depending on their size and needs. Responsibilities Lead smooth, high-quality onboarding for new customers: setting them up for More ❯

AI, Quantexa's decision intelligence platform creates context to uncover hidden risk and opportunity within data, that drives better business decisions. Our technology solves major challenges across financial crime, customer insight, credit risk, supply chain transparency and fraud. In just nine and a half years, we've grown from a few desks huddled in the corner of a shared … support PoCs, Capture case studies Evangelize product benefits to the industry (events, thought leadership, market positioning) Build and present standard solution demonstrations tailored with supply chain specific messaging Delivery, Customer Success and Retention Review proposals, SoWs and changes as required Provide direction to delivery teams on priorities and guidance towards highest value objectives Engage with our Technology … Account Partners (TAP) organization to connect with existing customers to highlight value delivered, ensure customer satisfaction, to ensure learning is captured back into the proposition and to position us for successful renewals Other functions Work with Analytics Assurance to ensure models are meeting customer needs and delivering the business benefit modelled Work with our alliances and partners to More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful — particularly across motor finance, collections, and customer growth initiatives. Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping … and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service … improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established years of experience in service or UX design, ideally in complex or regulated More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful — particularly across motor finance, collections, and customer growth initiatives. Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping … and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service … improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established years of experience in service or UX design, ideally in complex or regulated More ❯

Customer Success; Visa Team Manager Apply locations Swindon time type Full time posted on Posted Yesterday job requisition id R06144 Your role Our Allstar Visa team is an integral part of this vision, ensuring our clients maximize the value of our product, optimize their accounts, and build long-lasting relationships. What you'll be doing Role Overview: As the … account tenure, and ultimately increasing the lifetime value of our customers. This is an exciting opportunity to grow with the company as we aim to scale and quadruple our customer base in the coming years. What You'll Do: Lead & Develop: Manage and inspire a small, high-performing account management team. Foster a collaborative, matrix-driven environment where each … team member thrives. Customer Success Focus: Maximize product usage across your accounts, ensuring clients fully leverage our solutions to meet their expense management needs. Account Growth: Build and sustain long-term relationships with clients, identifying opportunities to grow accounts, improve satisfaction, and increase customer retention. Strategic Leadership: Work closely with cross-functional teams to create strategies for customer More ❯

This role will be an important part of the Account Management team, reporting into the Director, Customer Success The successful candidate will have responsibility for a selection of key EPM customers, ensuring each receives the maximum return on investment from existing services whilst proactively selling new software and service offerings. Customers will range from single, influential schools to entire … Headteachers/FD/HRD/COO/CEO), regularly running training sessions and demonstrations in both online and face to face settings. Overall success will be measured by customer NPS scores, customer net revenue retention and revenue through cross- sell/upsell target achievement. Join us to receive a great benefits package:- Competitive salary Generous More ❯

This role leads the European roll-out of a central CRM platform, driving personalised, data-led marketing. It focuses on improving customer journeys, conversion, and retention while ensuring GDPR compliance. Client Details The company is undergoing a major digital transformation, with a strong focus on customer-centric growth. They're investing heavily in modern platforms and … data-driven strategies to elevate marketing performance across Europe. Description Develop and execute CRM strategies to improve customer engagement and retention. Implement lifecycle marketing campaigns using data insights and analytics. Collaborate with cross-functional teams to align marketing initiatives with business goals. Analyse campaign performance and provide actionable recommendations for optimisation. Manage segmentation and personalisation to ensure targeted communications. … of building and scaling high-performing teams from the ground up Hands-on expertise with Salesforce Marketing Cloud (or similar platforms) Strong understanding of data-driven campaign design and customer journeys Solid grasp of GDPR and experience working alongside Legal/Privacy teams Strategic thinker who can also drive delivery and adoption Confident stakeholder manager, comfortable working across commercial More ❯

based, 3 days a week at the company’s offices, near to Twickenham/Teddington in Southwest London. This is a client focused role and pivotal to long-term customer success and retention. You will be responsible for the on-time renewal of annual support contracts, tracking timelines and liaising with stakeholders. Onboarding new customers and partners, ensuring a … Salesforce CRM. Required Experience & Skills: Previous experience in a B2B sales support role for a SaaS or IT services provider. Strong administrative skills with excellent attention to detail. Exceptional Customer Service skills and confident telephone manner. Experience of working with a CRM - Salesforce would be preferred. Professional communication skills—both written and verbal—with the ability to communicate confidently More ❯

hybrid based, 3 days a week at the companys offices, near to Twickenham/Teddington in Southwest London. This is a client focused role and pivotal to long-term customer success and retention. You will be responsible for the on-time renewal of annual support contracts, tracking timelines and liaising with stakeholders. Onboarding new customers and partners, ensuring a … Salesforce CRM. Required Experience & Skills: Previous experience in a B2B sales support role for a SaaS or IT services provider. Strong administrative skills with excellent attention to detail. Exceptional Customer Service skills and confident telephone manner. Experience of working with a CRM - Salesforce would be preferred. Professional communication skillsboth written and verbalwith the ability to communicate confidently with technical More ❯

Role: Account Manager Industry: IT Managed Services Location: Manchester (Hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support. * Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction. * Identify upselling and cross-selling opportunities across a range … opportunities using CRM systems, ensuring accurate pipeline reporting. * Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services experience preferred). * Strong relationship-building skills and a customer-first mindset. * Excellent communication skills, both written and verbal. More ❯

Brandtech Group, fifty-five is a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, New York and Shanghai, fifty-five is a certified Google Partner company and was named by Deloitte … for opportunities to develop and expand on these existing relationships even further Quality assurance: Overseeing the direction of missions for our largest Global Clients, involving multidisciplinary teams and ensuring customer satisfaction Talent management: Developing the 55 team to ensure they have the range of skills required to support our missions, with particular focus on upskilling the team with the … Global clients and projects Pre-sales/Consultative selling: Business development for prospects, and identifying and converting upsell opportunities for new and existing customers Sectorial expertise: Global understanding of customer/client data challenges and proven ability to propose solutions adapted to an industry (consumer goods, retail, travel, etc.) Experience in developing and scaling internal consulting capabilities, defining best More ❯

new category in the connected car space. What will I be doing? Own the product's commercial performance, including forecasting, budgeting, and tracking key metrics like revenue, churn, and customer retention. Define and evolve the product strategy, aligning long-term vision with commercial objectives and market opportunities. Partner with marketing and digital teams to launch features and campaigns that … B testing, and user insights to inform decisions and iterate quickly. Stay ahead of industry trends and competitor activity to continuously improve our offering. Champion the voice of the customer in all product and commercial decisions. What do I need? Proven experience in B2C product management with a strong commercial focus, and the ability to work cross-functionally across … of launching and scaling early-stage products, comfortable taking ideas from 0 to 60 and shaping strategy in ambiguous environments. Deep understanding of subscription-based products, including pricing models, customer lifecycle metrics, and full P&L ownership. Strong storytelling and written communication skills, with proficiency in tools like MS Office to craft compelling narratives and influence stakeholders. Experience in More ❯

based, 3 days a week at the company’s offices, near to Twickenham/Teddington in Southwest London. This is a client focused role and pivotal to long-term customer success and retention. You will be responsible for the on-time renewal of annual support contracts, tracking timelines and liaising with stakeholders. Onboarding new customers and partners, ensuring a … Salesforce CRM. Required Experience & Skills: Previous experience in a B2B sales support role for a SaaS or IT services provider. Strong administrative skills with excellent attention to detail. Exceptional Customer Service skills and confident telephone manner. Experience of working with a CRM - Salesforce would be preferred. Professional communication skills—both written and verbal—with the ability to communicate confidently More ❯

hybrid based, 3 days a week at the companys offices, near to Twickenham/Teddington in Southwest London. This is a client focused role and pivotal to long-term customer success and retention. You will be responsible for the on-time renewal of annual support contracts, tracking timelines and liaising with stakeholders. Onboarding new customers and partners, ensuring a … Salesforce CRM. Required Experience & Skills: Previous experience in a B2B sales support role for a SaaS or IT services provider. Strong administrative skills with excellent attention to detail. Exceptional Customer Service skills and confident telephone manner. Experience of working with a CRM - Salesforce would be preferred. Professional communication skillsboth written and verbalwith the ability to communicate confidently with technical More ❯

the following: - Successful project delivery - Plan and direct the overall project of work through driving a clear vision and goals. - Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. - Successful commercial delivery of projects, within budget and agreed … reporting across the Delivery and Cloud Services Group functions to internal and external parties. - Ensure accurate and effective documentation and reporting during delivery and into service. Stakeholder management - Ensuring customer satisfaction and promotion of successful long-term customer relationship evidenced by successful on-boarding and customer retention. - Creating and retaining customer engagement throughout the whole project … wider picture and consider consequences. - Ability to estimate and forecast progress accurately. - Ability to translate ideas and solutions to clear tasks and models. - Experience in working across the full customer engagement lifecycle. - Ability to identify and manage risk, dependencies and constraints. Knowledge - Proven experience of systems integration and implementation projects - Experience of public/private Cloud technologies and associated More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … or Series A-stage company. • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … or Series A-stage company. • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … or Series A-stage company. • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯