176 to 200 of 323 Customer Retention Jobs in England

Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We're also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews. If you're looking to make a real impact and be part of a high-growth … way that's smarter, more sustainable, and built to last. Our Core Values Be deeply curious - We thrive on innovation through diverse approaches, views, and people. Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. … for the right person to elevate our product and take it to the next level. You'll work in a talented cross-functional team-including Marketing, Strategy & Analytics, and Customer Success-to deliver growth through customer-centric product innovation and relentless optimisation. What you'll do Own product strategy & roadmap: Define, prioritise, and execute a clear product roadmap More ❯

for driving and delivering outstanding products that create incredible value for our customers and users. They are responsible for all aspects of product, from strategy, to delivery, and ongoing customer retention and user satisfaction for the Diligent Boards Platform solution. This person employs a unique blend of business & technical savvy, strong passion for the customer and … The Director of Product Management also supports the development of product marketing strategies as an internal and external evangelist for the product, while also partnering with the direct sales & customer success teams. Key Responsibilities Define, lead, and communicate product strategy in support of the business objectives. Lead and manage a team of product managers, providing guidance, mentorship, and support … make our users successful at their jobs. Ensure ongoing product growth and expansion by gaining and exploiting marketing feedback from customers, prospects and users. Be the voice of the customer in our product team, by clearly communicating and sharing insights about our customers and how we can get their jobs done better. Engage with customers for discovery and validation More ❯

a pivotal role in accelerating growth and driving expansion across Atlassian's highest-potential SMB accounts. Your focus will be on leading a high-performing team to deliver exceptional customer experiences, maximize account growth, and ensure strong retention within the SMB+ segment. By proactively identifying and executing on upsell and cross-sell opportunities, you will help customers … and ongoing training to elevate team performance and support career progression. Collaborate closely with marketing, product, growth, and channel partners to align on go-to-market strategies and maximize customer growth and retention. Monitor and analyze sales metrics, using insights to inform coaching, strategy adjustments, and reporting to senior leadership. Foster a high-performance, customer-centric culture, emphasizing More ❯

new enterprise-level accounts Strategic Account Development: Craft and execute strategic account plans and build a sustainable revenue pipeline Solution-Focused Engagement: Conduct in-depth discovery sessions to understand customer needs and position our SaaS solutions to achieve their strategic objectives Navigating Complex Sales: Skillfully manage intricate sales cycles involving multiple stakeholders, adeptly navigating organisational structures and decision-making … in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line. Today, Quantum Metric … captures insights from 40 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to More ❯

portfolio businesses, each led by its own Managing Director and with its own Sales organization. You'll play a central role in driving commercial excellence across sales, marketing and customer success by designing and deploying high-impact scalable initiatives and embedding advanced analytics and AI into every sales motion. You will lead strategic transformation efforts - not operational sales tasks … and change execution. Key Responsibilities Commercial Excellence: Define and refine a comprehensive Sales Transformation roadmap aligned with divisional goals. Develop KPIs and benchmarks for sales effectiveness, commercial productivity, and customer success efficiency. Help shape the evolution of the sales model - including segmentation, coverage design, resource allocation, and customer lifecycle approaches - across diverse markets. Design & Execution of Transformation Programs … adaptability. Actively partner with the Sales Analytics and Data Science teams to inject data- and AI-driven solutions into sales and marketing processes - from lead qualification and pricing, to customer retention and sales enablement. Strategic Partnership with Local Business Units: Work hand-in-hand with local sales leaders to identify opportunity areas in their strategies, product portfolios More ❯

Kingdom 4 months ago Greater London, England, United Kingdom 1 day ago London, England, United Kingdom 5 hours ago London, England, United Kingdom 3 weeks ago Senior Product Manager - Customer Engagement and Retention London, England, United Kingdom 4 days ago London, England, United Kingdom 4 weeks ago London, England, United Kingdom 1 month ago (Senior)Product Manager More ❯

optimize data pipelines, storage, and processing frameworks for real-time and predictive insights. Drive the development of predictive and prescriptive analytics to improve underwriting, claims processing, risk management, and customer retention. Partner with actuarial, marketing, claims, and product teams to leverage data for innovative insurance offerings and pricing strategies. Monitor KPIs to assess the impact of data initiatives on … TMNAS provides professional support services to Tokio Marine Group companies in the US, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. We focus on customer service and add value through actuarial, audit, corporate communications, financial and investment, human capital, IT, legal, and payroll services. The successful candidate will join the TMK family, helping us More ❯

Within the Digital Experience Customer Success team the focus is on delivering exceptional experiences and accelerating value forcustomers through three core pillars: Partnership, Adoption, and Value Realisation. Senior Customer Success Managers are expected to maximise value realisation and return on investment in complex, multi-regional, strategic enterprise accounts by building strong, long-term partnerships with a focus on … product adoption. They lead customers through digital transformation by advising on strategy and collaborating with multiple internal teams and customer departments, while accelerating value for customers by understanding their business goals and objectives, designing success plans, and establishing governance frameworks. As a Senior CSM, you are a leader in customer success, delivering results throughout the product lifecycle. What … you'll do Lead customers through digital transformation with a clear view of customer objectives and key performance indicators Maximise value realisation and return on investment from the solutions and services Increase solution adoption and usage with a clear plan Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the UK Lead More ❯

Customer Insights Analyst Up to £45,000 + bonus Hybrid - Leeds (1x day a week) THE CLIENT This is an exciting opportunity for a Customer Insight Analyst to join an industry-leading ecommerce organisation. THE ROLE We are seeking a skilled Customer Data Analyst to deliver actionable insights that drive effective customer acquisition, retention, and growth strategies. In this role, you will design and maintain a scalable Single Customer View (SCV) by integrating CRM, transaction, and engagement data. You will also develop segmentation models based on customer lifecycle stages, engagement intensity, and behavioral patterns to help tailor our marketing and customer experience initiatives. YOUR SKILLS SQLData Visualisation NICE TO More ❯

Customer Insights Analyst Up to £45,000 + bonus Hybrid - Leeds (1x day a week) THE CLIENT This is an exciting opportunity for a Customer Insight Analyst to join a industry leading ecommerce organisation. THE ROLE We are seeking a skilled Customer Data Analyst to deliver actionable insights that drive effective customer acquisition, retention, and growth strategies. In this role, you will design and maintain a scalable Single Customer View (SCV) by integrating CRM, transaction, and engagement data. You will also develop segmentation models based on customer lifecycle stages, engagement intensity, and behavioural patterns to help tailor our marketing and customer experience initiatives. YOUR SKILLS AND EXPERIENCE SQL Data More ❯

Chatterbox - Enterprise Customer Success Manager About the job We are seeking an experienced Enterprise Customer Success Manager who can build durable relationships with customers and act as a trusted advisor to work with our corporate clients. You will act as the main point of contact for driving product adoption and engagement for Chatterbox's clients and partners. This … role is ideal for a dynamic individual with innovative thinking, technical skills, and solid business acumen. The Enterprise Customer Success Manager will lead sales engagement efforts and directly impact Chatterbox's revenue and growth. A passion for driving product adoption, customer satisfaction, and identifying account growth opportunities is essential. The individual will ensure clients see the value of … by top investors and recognized by outlets like Bloomberg and BBC, this is a unique opportunity to work in a fast-growing, socially impactful startup. Key Responsibilities: Ensure client retention and satisfaction Act as a trusted advisor to drive adoption and demonstrate the value of Chatterbox Educate and train customers on our products and services Partner with stakeholders More ❯

with our customers by hand holding them through the user journey, understanding their needs, and making sure that they're getting the most out of CUBE's products. Responsibilities: Customer Advocacy: Act as the voice of the customer within CUBE, advocating for their needs and working closely with internal teams to ensure customer satisfaction Product Expertise: Develop … their goals Issue Resolution: Proactively identify and address any issues or challenges clients may face. Coordinate with technical support and other internal teams to resolve problems promptly and effectively Customer Retention: Develop and execute strategies to drive customer retention and reduce churn. Identify opportunities for upselling and cross-selling additional products and services Training … clients on new features, product updates, and best practices. Create and maintain educational resources and documentation Feedback Loop: Collect and analyze client feedback to inform product development and improve customer experience. Share insights and recommendations with product and development teams Performance Tracking: Monitor key performance indicators (KPIs) related to customer success and provide regular reports to management. Use More ❯

to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI. Our AI-First Philosophy At Siena, AI isn't just a tool-it's embedded in our DNA. We believe that leveraging AI-first workflows … Our team embraces AI-powered augmentation in everything we do, from research to execution, making us more efficient and innovative every day. About the Role We're seeking a Customer Success Manager who will serve as a trusted advisor to our clients, driving continuous growth in platform adoption and optimization. You'll proactively identify expansion opportunities, guide customers through … advanced use cases, and ensure they're maximizing ROI from Siena's AI-powered customer service solutions. What You'll Do Strategic Growth & Optimization: Own the complete growth and optimization journey for existing customers, fresh from onboarding through expansion Configure complex automations and provide best practice recommendations during live strategy sessions Analyze usage patterns and trends to identify actionable More ❯

and individual families Conduct market research to identify new business opportunities and stay updated on industry trends Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention Collaborate with the marketing team to plan and execute promotional campaigns Monitor and report on sales performance, providing regular updates to senior management Required More ❯

Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits on our Northern Europe team on the Strategic … Customer Success Team. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. About the Role Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic … Customer Success Manager's primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships, and More ❯

Yesterday job requisition id R6051 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a … will support our outstanding sales team by responding to questions and inquiries from our internal staff as well as our customers. You will work closely with our Legal, Finance, Customer Support, Customer Success, Account Manager, and Account Executive teams to determine the best options for our customers and to assure customer satisfaction. What you'll get: Career … Finance, Account Managers, Sales and customers regarding contract renewals and pricing Review and negotiate termed and/or mutual consent software agreements to renew services to drive long term customer relationships Process the removal and/or reduction of services for customers, managing the credit process to completion Develop innovative ways to retain escalated customers Capture customer activity More ❯

you share our passion for creativity, sustainability, and innovation, we'd love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for an Ecommerce Customer Service Supervisor to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. Critical for overseeing operations of … the customer service team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. KEY REPSONSIBILITIES Overseeing the customer service Japan team operations, monitoring team performance metrics and providing feedback and training to improve service quality and customer satisfaction. Developing and implementing VW customer … order flow to ensure timely and accurate order fulfilment. Working collaboratively with IT and systems integration (SI) teams to identify and enhance internal system performance and efficiency related to customer order fulfilment, tracking, and processing. Collaborating with UK and Japan stakeholders, including logistics and sales, to address customer service concerns to improve operations and localised service delivery. Analysing More ❯

passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding. The Opportunity As a Customer Success Manager (CSM) at UserTesting, you will play a pivotal role in driving customer success, retention, and growth. You'll be the trusted advisor and advocate … for our customers, ensuring they derive maximum value from our solution. Your responsibilities will span commercial renewals, customer adoption, advocacy, and strategic partnership building, with the ultimate goal of strengthening customer relationships and fostering a customer-first culture. Strategic Partnerships Act as a strategic partner by deeply understanding customer business goals and aligning UserTesting solutions to … their needs. Be responsible for understanding customers' desired outcomes and driving requisite activities to help them achieve value realization through proactive engagement and by creating Customer Success Plans. Demonstrate the ability to drive maturity into the customer Product Development Lifecycle (PDLC). Demonstrate excellence in change management by inspiring customers to evaluate and adjust their internal processes and More ❯

the boundaries of what's possible in home healthcare. Together, we will continue to make a meaningful difference in the lives of millions. ️ Your mission Your mission as a Customer Support Associate is to help our partners and their caregivers to have the best possible experience with Birdie, providing support across our live chat, email and phone channels, with … and you will be assisting with its usage and understanding. You'll be the voice of our customers internally at Birdie and will become the go-to expert on customer needs and be able to communicate this feedback to the Product, Engineering and Marketing teams. Your ability to build trust, provide proactive support, and deliver long-term value will … be instrumental in driving customer retention and satisfaction. It is a 40 hour working week, 8 hours a day, 5 days a week working between Monday to Friday (7am-8pm) as well as the occasional weekend day (9am-6pm). Weekend shifts are worked on rotation within the team with time given back in lieu in the More ❯

Sage X3 Support Consultant (Sage X3, ERP Support, Sage X3 Consultant, ERP Software, Sage Reseller) - Join a Global Leader in Sage X3 Solutions with Unrivalled Staff Retention! A Sage X3 Support Consultant (Sage X3, ERP Support, Sage X3 Consultant, ERP Software, Sage Reseller) is required by a leading global Sage … X3 consultancy. With over 15 years of exclusive focus on Sage X3, this consultancy has implemented solutions across five continents and holds a reputation for excellence, employee development, and customer retention. To be considered you will need: A minimum of 12 months Sage X3 support experience (either with a Sage reseller or as an in-house end user) Ideally … years' experience with Sage X3 in support or consultancy Exposure to a variety of Sage X3 modules, particularly finance or distribution Strong communication and customer service skills A keen interest in developing a career in ERP consultancy This is an exceptional opportunity to receive structured training and mentoring in all Sage X3 modules, working across a diverse client base More ❯

approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. Dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring customer growth and experience is at the very forefront for their business. We're hiring … of standards, in line with agency values. Success will be measured through meeting and exceeding client targets both in terms of results as well as maintaining high levels of customer satisfaction. Account quality will be measured through internal audit scores. You will also produce case studies to showcase your work and help the agency demonstrate excellence. Key Responsibilities Assist … approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. Dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring customer growth and experience is at the very forefront for their business. We're hiring More ❯

Responsibilities: Proactively building and maintaining effective relationships to allow growth Working on new implementations, from gap analysis through to production delivery, ensuring that go-live is achieved Supporting existing customer implementation(s) Liaison with internal teams to support the design, development and QA processes ensuring that all required software development is planned and delivered to agreed specifications and timescales … Identifying opportunities to advocate for additional products or services and contribute to customer retention and renewal efforts. Use experience of travel/systems to assist customers in identifying new requirements (BAU change requests and new project initiatives) Lead Customer Project review and Delivery Meetings with customer teams including BA's, PM's, Testing Teams, IT … years of experience within software development organisation/travel company Experience with travel reservations and tour operating/dynamic packaging systems Experience of working directly with customers and on customer sites Excellent analytical and project management skills Hands on and practical approach to delivery Highly versatile and at ease operating and communicating with external and internal people across all More ❯

+ Bonus) Hours: 37.5 hours per week (Monday – Friday with flexible working) Experience: Technology Consultancy, Media Consultancy, Website Development Agencies, Customer Success Management, Client Satisfaction, Account Management, Client Retention Opportunity: Thompson & Terry Recruitment are very excited to working with an innovative Oxford based technology business, who, as a result of their growth, are looking to recruit an … Account Consultant to join their high performing team. As a Key Account Consultant, your main responsibility will be to maintain and develop relationships with existing clients. While ensuring excellent customer satisfaction and working proactively to prevent problems, the successful Key Account Consultant will also develop a close understanding of client’s needs to ensure that their needs are continually … provide to their talented workforce, it is really important that you already feel confident holding business level conversations at C-Suite level, providing true innovation as part of the customer journey. The successful Key Account Consultant will be inquisitive and curious to truly understand the challenges and objectives of every client, with a passion for building excellent customer More ❯

your sales career in the world of Networking solutions? At Convergence Group, we have over 20 years of success built on a resliiant work ethic, continuous improvement and a customer-first mindset. As we enter an exciting phase of growth we're looking for exceptional Account Managers to play a pivotal role in shaping our future. This is a … strategic voice between our business and some of the UK's leading public and private sector organisations, shaping the future of connectivity with industry leading networking solutions and outstanding customer service. Your Impact Starts Here: Own the Portfolio - Take full responsibility for a strategic customer base, driving both growth & long-term retention while delivering exceptional customer … Partnerships - Strengthen client relationships and align solutions ensuring customers achieve their business goals. What You'll Do as our Account Manager: Own and Grow - Take full responsibility for your customer portfolio, driving retention, profitability, and long-term growth. Be a Strategic Partner - Build senior-level relationships, guide customer strategy, and deliver solutions across LAN, WAN, WiFi More ❯

team and operates the Service Desk to receive client calls and provide solutions to client issues and a high-level of client service and support. This role supports client retention and satisfaction through the receipt of effective and efficient IT support. Role This is a remote role, with occasional visits in the BRISTON office when asked, ideally you … Provide client after care by following up with clients to ensure their IT systems are fully functional after troubleshooting Maintain and keep up to date self-help documents for customer self-service and troubleshooting Actively contribute to the organisation’s sustainability goals by adopting environmentally responsible practices in daily work. This includes minimising resource waste, promoting energy efficiency, and … Year 6 Months Positions Available 1 Closing Date Sunday, 10th August 2025 Start Date Friday, 15th August 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Patience Qualifications English GCSE, grade 4/C and above (Essential More ❯