226 to 250 of 440 Customer Retention Jobs in England

the ecommerce site Lead on Shopify platform management – including integrations, custom functionality, and backend optimisation Identify and implement opportunities to increase conversion, AOV, and customer retention Collaborate with development, marketing, content, and design teams to deliver high-performing campaigns and launches Use data to drive decisions and … implement CRO strategies across all stages of the customer journey Who we’re looking for: Deep technical expertise with Shopify and Shopify Plus – this is non-negotiable Proven experience in ecommerce trading, ideally within fashion, lifestyle, or luxury sectors Strong analytical mindset – confident using GA4, Klaviyo, Hotjar, or similar More ❯

across our EMEA Support & Services organization. In this executive role, you will lead a high-performing, cross-functional team, setting a high standard for customer success, bookings, and billings growth. You'll work closely with Fortinet's Global Customer Success & Support leadership to shape and implement strategies that … be based at one of Fortinet's major hubs within the EMEA region. Key Responsibilities: Strategic Leadership : Serve as the primary owner of all Customer Success & Support activities across EMEA, representing the region on Fortinet's global CS&S senior leadership team. Customer Engagement & Escalation Management : Act as … an executive escalation point and a trusted leader in high-stakes customer interactions, ensuring rapid resolution and high customer satisfaction. Financial Management : Drive revenue and manage the full budgeting cycle, including P&L management, staffing, and resource allocation, to meet quarterly and annual targets. Operational Excellence : Oversee the More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading edge More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading edge More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading edge More ❯

engagement and loyalty. The ideal candidate will have a strong background in CRM, with expertise in localization and personalization strategies. Key skills should include customer journey mapping, customer lifecycle management, and segmentation using data-driven machine learning techniques. This role requires a deep understanding of customer needs … touchpoint analysis, and strong business acumen. We seek someone who can effectively translate insights into actionable strategies to enhance the overall customer experience at . Responsibilities Strategy and Leadership Team Leadership: Lead and mentor a high-performing team of CRMs, fostering a culture of collaboration, accountability, and high performance. … execute comprehensive and automated lifecycle CRM strategies that effectively guide customers through their pre or post-purchase journey at scale. Data-Driven Frameworks: Develop customer journey frameworks and maps to inform lifecycle strategies and ensure cross-functional alignment. Cross-Department Collaboration: Partner with product, marketing, legal, compliance, data engineering More ❯

establish new relationships to expand Online's reach, influence, and market presence. New Business Objectives: Obtain market and competitive analysis to understand industry trends, customer needs and competitive landscapes, using insights to identify opportunities. Identify and evaluate new business opportunities, including mergers and acquisitions, strategic investments, and product/… Facilitate communication and collaboration across departments to streamline processes, resolve issues, and accelerate decision-making in support of business development goals. Data Analysis: Analyse customer data to identify trends and insights. Track key metrics such as customer satisfaction, retention rates, NPS, and expansion revenue. Prepare and More ❯

clients are located globally, with a focus on Europe, the USA, and Asia. Key Responsibilities Build and maintain strong relationships with enterprise clients Drive customer satisfaction and ensure high retention rates Serve as the primary point of contact for enterprise accounts Develop and execute strategies to maximize … customer success Collaborate with sales, product, and support teams to address client needs Conduct regular check-ins and business reviews with clients Identify opportunities for upselling and cross-selling Provide insights and feedback to improve our products and services Resolve client issues promptly and effectively Ensure clients fully utilize … achieve their business goals Who you are 5+ years of relevant B2B SaaS sales experience Fluent in spoken and written English Proven experience in customer success or account management Strong track record of driving customer satisfaction and retention Proficient with CRM systems (HubSpot experience preferred) Excellent More ❯

? Our exciting London based client are growing at a rapid rate and could be the ideal match for you! Role: Account Director- Customer Retention and Growth Location: London (Hybrid) Salary: 75,000 Base + Comms About the Company: Our client, a forward-thinking intelligence platform … Collaborating with internal teams, the goal is to manage commercial relationships while securing renewals and uncovering up-sell opportunities. Key Responsibilities: Collaborate with the Customer Engagement and Research teams to deliver maximum value to clients. Develop strategic relationships with C-level executives to drive account renewals and growth. Drive More ❯

want to leave their pets in safe hands and pet sitters looking to enjoy the companionship of pets whilst they travel. We enjoy exceptional customer retention rates driven by the fact that our owners and sitters realise the amazing value and incredible experiences we can facilitate. We … a HQ in central Brighton which is available for collaborative working and in-person meet-ups. About the role We're looking for a customer oriented Engineering Manager to guide and further develop our engineers across our cross functional product squads within our Health alliance. You will be responsible More ❯

more WHAT WILL YOU BE DOING? You'll play a vital role in ensuring our data is clean, enriched, and ready to power campaigns, customer retention, sales, and product strategy. Reporting to the Senior Data Analyst, you'll work closely with teams across the business to monitor More ❯

more… WHAT WILL YOU BE DOING? You'll play a vital role in ensuring our data is clean, enriched, and ready to power campaigns, customer retention, sales, and product strategy. Reporting to the Senior Data Analyst, you'll work closely with teams across the business to monitor More ❯

build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, and ZipRecruiter. We work hard for our 98% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly More ❯

. Identify and engage potential clients, presenting tailored IT solutions to their specific needs. Build and maintain strong client relationships, ensuring high levels of customer satisfaction and retention. Collaborate with internal colleagues to ensure seamless client onboarding and service delivery. Skills and Experience Required: Proven track record in sales. More ❯

Channel modelling: Develop and oversee robust analytical models to assess and optimise performance across diverse sales channels, with a strong focus on subscription dynamics, customer retention, and revenue forecasting. Long-Term Strategy- Collaborate closely with the CEO to define and refine the company’s long-term vision More ❯

and managed services. Manage a headcount budget to grow the team, including hiring and onboarding new sales talent. Collaborate across departments to deliver seamless customer experiences. Monitor sales performance, pipeline health, and forecasting accuracy. Foster a high-performance, accountable, and results-driven culture. What We’re Looking For Demonstrated More ❯

and managed services. Manage a headcount budget to grow the team, including hiring and onboarding new sales talent. Collaborate across departments to deliver seamless customer experiences. Monitor sales performance, pipeline health, and forecasting accuracy. Foster a high-performance, accountable, and results-driven culture. What We’re Looking For Demonstrated More ❯

sales pipeline to achieve and exceed revenue targets. Collaborate with our Global Sales Team to maximize sales and ensure client retention. Represent Instem at customer meetings, trade shows, and events as required. Maintain accurate records and updates in Salesforce or equivalent CRM systems. Partner with our Operations Team to More ❯

right for you! As Sales Enablement Specialist, you'll be instrumental in equipping our sales team with training, resources, and strategies essential for both customer acquisition and retention. Tasks Your area of responsibility Develop and maintain a variety of high-quality, engaging sales collateral, including presentations, call scripts, case More ❯

Customer Success Manager Location: United Kingdom Job Type: Full-Time About Them: They are a dynamic and growing business that continually invests in their software solutions to meet the ever-changing needs of our customers. They pride themselves on delivering excellent customer service and retention, always … to support their requirements, involving UK travel, some overnight stays, and excellent planning to optimize your days seeing multiple customers where geographically possible. Nurture customer accounts for upsell, cross-sell, and contractual revenue opportunities. Attend scheduled meetings with team members, including Line Managers, to discuss potential pipeline and ongoing … Skills & Experience: Sales experience (new business and/or account management). Experience in taking a consultative approach by understanding business processes and matching customer needs to deliver customer-focused solutions. Ability to communicate, present, and influence credibly and effectively at all levels of the organization, internally and More ❯

the following: Lead on a number of complex client relationships Deliver an outstanding client management experience Attend client meetings to ensure a high client retention rate Assist in overseeing junior members of the team, providing support with their training Review and sign off reports, ensuring client requirements are More ❯

Managed Services Providers. We are a highly accredited Microsoft-centric, SME-focused MSP with a reputation built on service excellence and an enviable client retention rate. As we embark on an ambitious growth phase, we seek a dynamic and entrepreneurial sales leader to drive our expansion, cultivate high … we embark on an ambitious growth phase, were looking to expand our reach and elevate client success through this pivotal role. With the highest customer retention rate in our market, we combine a strong operational foundation with agility and an entrepreneurial spirit. The Opportunity Reporting to the More ❯

Managed Services Providers. We are a highly accredited Microsoft-centric, SME-focused MSP with a reputation built on service excellence and an enviable client retention rate. As we embark on an ambitious growth phase, we seek a dynamic and entrepreneurial sales leader to drive our expansion, cultivate high … embark on an ambitious growth phase, we re looking to expand our reach and elevate client success through this pivotal role. With the highest customer retention rate in our market, we combine a strong operational foundation with agility and an entrepreneurial spirit. The Opportunity Reporting to the More ❯

Managed Services Providers. We are a highly accredited Microsoft-centric, SME-focused MSP with a reputation built on service excellence and an enviable client retention rate. As we embark on an ambitious growth phase, we seek a dynamic and entrepreneurial sales leader to drive our expansion, cultivate high … embark on an ambitious growth phase, we're looking to expand our reach and elevate client success through this pivotal role. With the highest customer retention rate in our market, we combine a strong operational foundation with agility and an entrepreneurial spirit. The Opportunity Reporting to the More ❯

The role You’ll be the main point of contact for all existing customers within the agreed region, with the central aim of ensuring customer satisfaction, retention, and growth of accounts, following account management processes over the customer lifetime. Day-to-day includes: Regularly assess customers … new customers Maintaining a clear and regular contact strategy for assigned customers to build strong relationships and effectively address any issues or concerns. Monitoring customer usage and providing proactive support to ensure retention and increase usage. Attending events to maintain the presence and reputation of the company … and engage/strengthen relationships with existing customers. Addressing and resolving any customer questions promptly, either received directly or via first-line support, to ensure a positive customer experience. Providing regular reports to management on account status, usage, and renewal rates, together with updated action plans, as appropriate. More ❯