226 to 250 of 323 Customer Retention Jobs in England

trusted advisor, product consultant, and a closer - you're working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure. You're a product evangelist - you'll solution Zip to … team culture and bring your best practices to the org Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip. Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed. … Manage current customers on multi-year contracts to ensure customer value realization. You Will Become a product expert - learning the Zip platform through and through, so that you're demo ready Become a procurement expert - learning the ins and outs of the procurement market, which is deeply ready for change and new solutions Use cutting-edge sales intelligence and More ❯

mission As a VIP Relationships Manager, you will be responsible for building and managing long-term relationships with our VIP B2C customers, as well as 'horizon scanning' a wider customer base to develop potential opportunities into successful long-term growth. You will work closely with our Operations, Product & Country teams to support Bitpanda's strategic aspirations with accountability for … customer satisfaction, adoption, retention, experience and growth. You'll be service-driven and know what's best for the customer while remaining commercially aware of the business needs and licensing regulatory requirements. What you'll do Provide unrivalled Customer Success Management by building strong relationships while focusing on delivering both customer and business outcomes. … the highest possible regard, ensuring user satisfaction and post event follow-up to realise ROI. Leverage our data and insight, 'horizon scanning' to intervene at critical moments in the customer journey. Proactively manage and improve customer and business KPIs for your accounts, such as trade activity, deposits, withdrawals, product adoption, CLTV, NPS, CSAT to identify trends and increase More ❯

mission As a VIP Relationships Manager, you will be responsible for building and managing long-term relationships with our VIP B2C customers, as well as 'horizon scanning' a wider customer base to develop potential opportunities into successful long-term growth. You will work closely with our Operations, Product & Country teams to support Bitpanda's strategic aspirations with accountability for … customer satisfaction, adoption, retention, experience and growth. You'll be service-driven and know what's best for the customer while remaining commercially aware of the business needs and licensing regulatory requirements. What you'll do Provide unrivalled Customer Success Management by building strong relationships while focusing on delivering both customer and business outcomes. … the highest possible regard, ensuring user satisfaction and post event follow-up to realise ROI. Leverage our data and insight, 'horizon scanning' to intervene at critical moments in the customer journey. Proactively manage and improve customer and business KPIs for your accounts, such as trade activity, deposits, withdrawals, product adoption, CLTV, NPS, CSAT to identify trends and increase More ❯

liquidity limits, compliance approvals, banking partner requirements). Drive product roadmap input by synthesizing enterprise client needs into actionable feedback for engineering/ops teams. Achieve 90%+ client retention post-launch by ensuring solutions are operationally scalable and aligned with promises. Work independently across the whole sales cycle, leveraging on the specialist skills of product, treasury and More ❯

uncover new opportunities. Build strong relationships with key decision-makers and influencers. Secure and lead impactful meetings that showcase our clients solutions. Use past sales data to enhance client retention and spot repeat business opportunities. Attend industry events (one every two months) to expand professional connections. Work closely with software authors to craft compelling pitches and close deals. More ❯

growth through technical partnerships and innovation. Partnership Development: Foster strong relationships with key clients, partners, and stakeholders to promote BSO’s products and services, ensuring the highest level of customer satisfaction and retention. Executive-Level Reporting: Provide strategic updates and technical insights to the board, ensuring that low-latency network initiatives align with business goals and objectives. Budget Responsibility More ❯

in a highly specialised space delivering to sectors where mission-critical performance is non-negotiable Expanding rapidly in both the UK and North America, with ambitious plans and high customer retention Known for supporting long-lifecycle hardware requirements where consistency and certification matter Role Overview As Business Development Manager, you will: Win and grow accounts with Tier … o Certified, Critical, or Challenging use cases Sell into both legacy technology environments and next-generation solutions Work closely with internal engineering teams and technical experts to build tailored customer solutions Manage your own pipeline, forecast accurately, and deliver new business growth Candidate Profile Direct OEM/SI Sales Expertise: You've sold technical or engineered products directly to More ❯

in a highly specialised space delivering to sectors where mission-critical performance is non-negotiable Expanding rapidly in both the UK and North America, with ambitious plans and high customer retention Known for supporting long-lifecycle hardware requirements where consistency and certification matter Role Overview As Business Development Manager, you will: Win and grow accounts with Tier … o Certified, Critical, or Challenging use cases Sell into both legacy technology environments and next-generation solutions Work closely with internal engineering teams and technical experts to build tailored customer solutions Manage your own pipeline, forecast accurately, and deliver new business growth Candidate Profile Direct OEM/SI Sales Expertise: You've sold technical or engineered products directly to More ❯

in a highly specialised space delivering to sectors where mission-critical performance is non-negotiable Expanding rapidly in both the UK and North America, with ambitious plans and high customer retention Known for supporting long-lifecycle hardware requirements where consistency and certification matter Role Overview As Business Development Manager, you will: Win and grow accounts with Tier … o Certified, Critical, or Challenging use cases Sell into both legacy technology environments and next-generation solutions Work closely with internal engineering teams and technical experts to build tailored customer solutions Manage your own pipeline, forecast accurately, and deliver new business growth Candidate Profile Direct OEM/SI Sales Expertise: You've sold technical or engineered products directly to More ❯

enhance our GNN backbone and integrate cutting-edge temporal learning strategies. Your work will bridge the gap between foundational models and GNNs, tackling diverse use cases like recommendation systems, customer retention, forecasting, and fraud detection. Leverage your expertise in machine learning and AI to solve critical challenges, creating scalable and adaptable solutions that push the boundaries of More ❯

new business opportunities to drive profitable growth within the sector Implement national sales strategies at a local level to achieve performance targets Deliver KPIs including volume, revenue, gross margin, customer retention, and re-contracting Develop long-term relationships with key customers and internal stakeholders to maximise opportunities Proactively manage your sales pipeline including prospecting, renewals, and pricing More ❯

new business opportunities to drive profitable growth within the sector Implement national sales strategies at a local level to achieve performance targets Deliver KPIs including volume, revenue, gross margin, customer retention, and re-contracting Develop long-term relationships with key customers and internal stakeholders to maximise opportunities Proactively manage your sales pipeline including prospecting, renewals, and pricing More ❯

growth through technical partnerships and innovation. Partnership Development : Foster strong relationships with key clients, partners, and stakeholders to promote BSO’s products and services, ensuring the highest level of customer satisfaction and retention. Executive-Level Reporting : Provide strategic updates and technical insights to the board, ensuring that low-latency network initiatives align with business goals and objectives. Budget Responsibility More ❯

Role Introduction The Service Delivery Manager (SDM) is responsible for building and maintaining strong customer relationships and improving services to maintain customer satisfaction and retention. The SDM is responsible for several key functions, focusing on ensuring that all requirements of the contractual service obligations are met throughout the lifecycle of the management contract. What You Will Do Act … as the primary service management contact for the customer, Ensure all engagements drive the customers experience in line with the customer contracted services, managing customer expectations, Gather customer roadmap intelligence and provide an update to internal stakeholders to ensure any commercial opportunities are identified, Undertake the management and oversight of the Service Levels in accordance with … the provisions of Service Level Agreement and Service Schedule, Provide on-going analysis of reports, performance, and trends, generating appropriate and timely recommendations and stating risks to both the customer and the business, What You Will Have The ideal candidate should have a strong customer-focused background, preferably with previous customer-facing experience within healthcare Experience working More ❯

from precious moments with family and friends, through managing business relationships to pursuing their passions. We are seeking a highly skilled Director of Product Management with extensive experience in customer-facing mobile app payments. You will be responsible for driving the vision, strategy, and execution of our Viber Pay product. The ideal candidate will have a background in e … digital payments and e-wallets, using insights to inform product direction and feature development. Define, measure, and optimize key product KPIs such as transaction success rates, user satisfaction, and customer retention. Partner with legal, compliance, and risk teams to ensure that the product adheres to local regulations and security standards in all target markets. Work closely with the VP … in developing their skills and career growth within the organization. Requirements 7+ years of experience in a Director of Product Management role, preferably in payments, e-wallets, or similar customer-facing mobile app products. Strong understanding of the payments ecosystem, including transaction processes, payment gateways, and security protocols. Experience leading product teams through full product lifecycle, from ideation to More ❯

Our client, a highly regarded firm of engineers and architects, has a new opportunity for a building structures engineer. This employee owned practice provides generous terms of employment, ensuring you will share in their success. Their business is consistent, profitable More ❯

Customer Success Manager Location: London Salary: Up to £75,000 Skills: Customer Success, Customer Retention, Account Management, Deal Management, CRM, UpSelling, Cross Selling, Capital Markets Artemis Talent are partnering with a Capital Markets Software provider who delivers deal management solutions to the SellSide & data analytics to the BuySide. Due to successful growth and expansion they … are looking to add an experienced Customer Success Manager to join their EMEA team. As part of the Customer Success team you will be instrumental in enhancing key client relationships to deliver a best in class service. Key Responsibilities: Be a key participant in contributing to the renewals process and be successful in retaining client accounts for future … revenue Provide extra support to clients in the form of webinars, training videos and assist in setting up customer events and socials Monitor clients key metrics to best understand how clients use the platform and keep informed on activity to proactively enhance your ability to retain Develop internal relationships with various stakeholders across Sales, Product Management, Implementation and Finance More ❯

Customer Success Manager Location: London Salary: Up to £75,000 Skills: Customer Success, Customer Retention, Account Management, Deal Management, CRM, UpSelling, Cross Selling, Capital Markets Artemis Talent are partnering with a Capital Markets Software provider who delivers deal management solutions to the SellSide & data analytics to the BuySide. Due to successful growth and expansion they … are looking to add an experienced Customer Success Manager to join their EMEA team. As part of the Customer Success team you will be instrumental in enhancing key client relationships to deliver a best in class service. Key Responsibilities: Be a key participant in contributing to the renewals process and be successful in retaining client accounts for future … revenue Provide extra support to clients in the form of webinars, training videos and assist in setting up customer events and socials Monitor clients key metrics to best understand how clients use the platform and keep informed on activity to proactively enhance your ability to retain Develop internal relationships with various stakeholders across Sales, Product Management, Implementation and Finance More ❯

brand experiences working closely with top agencies, clients direct, and premium publishers. Manage client relationships post sale of campaign, and act as the main point of contact. Ensure client retention through excellent customer service. Work with internal teams to coordinate a smooth workflow for all managed campaigns. Provide insight in to campaign performance to clients, and work More ❯

Role Purpose Location- Ruddington, Nottinghamshire Business Line - Central Department - Customer Working Pattern - Hybrid (three days a week in the head office) Benefits -Benefits at Ideagen DEI -DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! We are hiring a Customer Success … Manager to support our customers in achieving their goals. Based in the Nottingham area, this role involves building strong relationships, understanding customer priorities, and delivering strategic initiatives that provide measurable value. Responsibilities Manage customer relationships and lead value-driven engagements across various levels of client organizations. Oversee strategic initiatives, delegate tasks appropriately, and track outcomes. Deliver Monthly and … Quarterly Business Reviews (MBRs/QBRs) using data insights to highlight opportunities and recommend solutions. Implement strategy-focused playbooks, including those aimed at customer retention and renewal. Facilitate communication between internal and external teams to support shared objectives. Promote customer satisfaction and successful project delivery, particularly with enterprise-level accounts. Skills and Experience Customer success More ❯

Trader to manage their in-house marketing team consisting of programmatic traders across different international markets. Responsible for setting up and running both brand and performance campaigns aimed at customer retention and acquisition. You will be responsible for planning programmatic ad campaigns and leading your team to implement and deliver them to achieve campaign goals, including expanding More ❯

Head of Customer Experience – Rapidly Expanding IT Services Company – Hertfordshire – £Competitive + Great benefits Our client is a successful and rapidly expanding IT and telecoms services business with a growing network of offices, currently including Hertfordshire, London, the Midlands and Scotland. They are committed to being a truly customer-first business and are currently seeking for a Head … of Customer Experience to join their Head Office leadership team in Hertfordshire. This critical role will lead the design and execution of the business's customer-centric strategy, driving customer satisfaction, retention, and revenue growth. As Head of Customer Experience, you will focus on embedding CX excellence across all touchpoints, protect revenue by fixing … the root causes of churn and ensure a world-class experience for all their clients. The Role: Own the end-to-end customer journey across all departments Track and report on NPS, CSA, and churn, using insights to drive improvements Identify at-risk customers early and implement tailored retention playbooks Work cross-functionally with Sales, Ops, and More ❯

global clients or major regional accounts that are of substantial strategic and revenue generating importance.The Client Director will carry a sales quota and focus on client value delivery, client retention, and new business. What you will do: Gain access to and develop trust based, value added relationships with senior most technology leaders and their teams in large global … identifying new value delivery opportunities Become a trusted advisor for the client across all their primary locations. Lead overall account and territory strategy to drive YoY growth and retention Develop exemplary account solutions and license architectures - building account vision and strategy, and driving execution towards intended state Orchestrate … and marshal account planning and execution with cross-BU internal partners Drive high activity by coordinating prospecting strategies and driving prospecting execution Account management with the outcome of increased customer engagement and an increase in retention and account growth Quota responsibility aligned to a specific multinational account Build and demonstrate mastery of Gartner sales methodology and products More ❯

global clients or major regional accounts that are of substantial strategic and revenue generating importance.The Client Director will carry a sales quota and focus on client value delivery, client retention, and new business. What you will do: Gain access to and develop trust based, value added relationships with senior most technology leaders and their teams in large global … identifying new value delivery opportunities Become a trusted advisor for the client across all their primary locations. Lead overall account and territory strategy to drive YoY growth and retention Develop exemplary account solutions and license architectures - building account vision and strategy, and driving execution towards intended state Orchestrate … and marshal account planning and execution with cross-BU internal partners Drive high activity by coordinating prospecting strategies and driving prospecting execution Account management with the outcome of increased customer engagement and an increase in retention and account growth Quota responsibility aligned to a specific multinational account Build and demonstrate mastery of Gartner sales methodology and products More ❯

Citrus Recruit are excited to be recruiting for a Customer Success Manager for an award-winning events company. As a Customer Success Manager, you will be looking after a portfolio of smaller accounts, increasing spend, and managing renewals. There is a clear progression plan to become a Senior Account Manager. Our client is a forward-thinking tech company … networking, live polling, and video breakout rooms. The ideal candidate will be able to commute to Dorset 3-4 days per week. Responsibilities & day to day duties As a Customer Success Manager you will be expected to: Conduct engaging product demonstrations for both prospect and existing customers Identify upsell opportunities, build a strong sales pipeline, and create a sense … deep expertise in the companies’ products, stay informed on industry developments, and monitor competitor offerings Ensure CRM records are consistently accurate and up to date to effectively oversee your customer portfolio Enhance customer satisfaction, strengthen retention, and support portfolio expansion Lead post-event reviews to deliver value, collect feedback, and uncover renewal opportunities Oversee general account More ❯