26 to 50 of 323 Customer Retention Jobs in England

lifecycle, in collaboration with engineers, designers, other product managers and cross-functional collaborators. Shape agile processes and foster cross-functional team dynamics to deliver delightful, powerful products that exceed customer expectations and drive tangible business outcomes. Build and nurture an agile and innovative product culture within the team, founded on the importance of continuous, rapid prototyping and learning. Use … usage, inform prioritization and report on progress. Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings. Collaborate with cross-functional partners (legal, marketing, sales, customer success) to successfully launch products, drive adoption, and optimize customer retention. What We’re Looking For : Proven experience in building and launching AI-driven products, ideally generative AI … to build best-in-class user experiences. Data-driven/informed, with a strong ability to leverage analytics to measure product success, prioritize features, and refine strategies based on customer insights. Proven track record in shipping and iterating on products within an agile software development environment. Strong cross-functional leadership and collaboration skills with engineering, design, product marketing, GTM More ❯

lifecycle, in collaboration with engineers, designers, other product managers and cross-functional collaborators. Shape agile processes and foster cross-functional team dynamics to deliver delightful, powerful products that exceed customer expectations and drive tangible business outcomes. Build and nurture an agile and innovative product culture within the team, founded on the importance of continuous, rapid prototyping and learning. Use … usage, inform prioritization and report on progress. Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings. Collaborate with cross-functional partners (legal, marketing, sales, customer success) to successfully launch products, drive adoption, and optimize customer retention. What We’re Looking For : Proven experience in building and launching AI-driven products, ideally generative AI … to build best-in-class user experiences. Data-driven/informed, with a strong ability to leverage analytics to measure product success, prioritize features, and refine strategies based on customer insights. Proven track record in shipping and iterating on products within an agile software development environment. Strong cross-functional leadership and collaboration skills with engineering, design, product marketing, GTM More ❯

lifecycle, in collaboration with engineers, designers, other product managers and cross-functional collaborators. Shape agile processes and foster cross-functional team dynamics to deliver delightful, powerful products that exceed customer expectations and drive tangible business outcomes. Build and nurture an agile and innovative product culture within the team, founded on the importance of continuous, rapid prototyping and learning. Use … usage, inform prioritization and report on progress. Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings. Collaborate with cross-functional partners (legal, marketing, sales, customer success) to successfully launch products, drive adoption, and optimize customer retention. What We’re Looking For Proven experience in building and launching AI-driven products, ideally generative AI … to build best-in-class user experiences. Data-driven/informed, with a strong ability to leverage analytics to measure product success, prioritize features, and refine strategies based on customer insights. Proven track record in shipping and iterating on products within an agile software development environment. Strong cross-functional leadership and collaboration skills with engineering, design, product marketing, GTM More ❯

Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience … Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience … Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C-Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of More ❯

Our client is looking for a Client Engagement Specialist to join their team. This is a Homebased role Looking for someone with strong admin skills, customer service skills. Sales skills an advantage Confident on the phone, telesales IT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for existing customers … from T& to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company. Responsibilities (This list is not exhaustive and may … to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement & Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms. Sales & Upselling Opportunities: Identify More ❯

opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and … inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Client Manager to join our sales team. The Client Manager is responsible for owning and developing strategic relationships with key customers, ensuring long-term account retention, growth, and … revenue growth. Key Responsibilities Pipeline Management: Build and maintain a healthy sales pipeline across all stages - early opportunity identification, proposal development, and closing - to ensure consistent quarterly performance. Client Retention: Develop and deepen trusted relationships at all levels within the client organisation to support contract renewals and long-term retention. Relationship Building: Actively grow stakeholder relationships, including executive More ❯

Social network you want to login/join with: Are you a data-driven, technically brilliant, and strategically minded CRM & Retention expert obsessed with maximising customer lifetime value? Do you thrive in a fast-paced, direct-to-consumer environment where your contributions have a significant impact? If so, we want to hear from you! About the Role … Manager, you will be the driving force behind building and nurturing lasting relationships with our customers. You will own the CRM strategy, leveraging data insights to personalise customer experiences, optimise retention initiatives, and maximise customer lifetime value. This role offers significant opportunities for growth and development. Tasks CRM Strategy & Execution: Develop and implement a … comprehensive CRM strategy to drive customer acquisition, retention, and loyalty. Data Analysis & Insights: Leverage data analytics to understand customer behaviour, identify opportunities for improvement, and personalise customer communications. Segmentation & Personalisation: Create highly targeted customer segments and personalise messaging across all touchpoints (email, SMS, etc.) to enhance engagement and drive conversions. Email Marketing & Automation: Manage More ❯

About the role: At Definely, the success of our business is inherently intertwined with the success of our customers. As an Enterprise Customer Success Manager, the primary purpose of your role is to: proactively ensure that our customers achieve their desired outcomes whilst using our products; and increase customer satisfaction, adoption and engagement with Definely's suite of … products. Key Responsibilities: Manage a portfolio of Enterprise customers. Understand the customer journey, identify pain points and bottlenecks and find innovative ways to improve the customer's overall experience. Keep track of customer churn and customer satisfaction and identify ways to improve the customer experience. Collaborate with our customers to ensure that our product is … launched effectively into their business. Become a Definely product expert and educate the customer and end-users about the power and benefits of our product Deliver training sessions and workshops to ensure product adoption and retention of end users Be the voice of the customer and feed this back to Definely Drive customer growth and More ❯

About the role: At Definely, the success of our business is inherently intertwined with the success of our customers. As an Enterprise Customer Success Manager, the primary purpose of your role is to: proactively ensure that our customers achieve their desired outcomes whilst using our products; and increase customer satisfaction, adoption and engagement with Definely's suite of … products. Key Responsibilities: Manage a portfolio of Enterprise customers. Understand the customer journey, identify pain points and bottlenecks and find innovative ways to improve the customer's overall experience. Keep track of customer churn and customer satisfaction and identify ways to improve the customer experience. Collaborate with our customers to ensure that our product is … launched effectively into their business. Become a Definely product expert and educate the customer and end-users about the power and benefits of our product Deliver training sessions and workshops to ensure product adoption and retention of end users Be the voice of the customer and feed this back to Definely Drive customer growth and More ❯

ranging from mortgage lenders, house builders, investors, fin & proptech, telco, retail/utilities and insurance as well as others involved in the housing market. Our market intelligence and our customer acquisition, retention and engagement solutions are relied upon by leading industry professionals. Our range of products are delivered through varying mechanisms including data platforms, reports and API … comfortable communicating with customers and internal stakeholders is essential for success in this role. The role will be suitable for you if you have experience of working in a customer facing or administration role and are looking to progress your career into Sales or Account Management in the future. Previous experience working in the property industry and analytical skills … CRM Any other duties realistically expected to the fulfil the departments objective of increasing revenue and growing our client base Requirements: At least 1- 2 years experience in a customer facing or administration role Strong people and communication skills Excellent written and verbal communication skills Exceptional organisation and time management skills Effective presentation skills Experience in overcoming objections and More ❯

value from our solutions while helping M2030 grow and innovate. The role: As a Key Account Manager, you will own and develop key client relationships, ensuring client satisfaction, retention, and growth. You will work closely with global brands, helping them leverage M2030's platform to achieve their supply chain decarbonisation goals. Additionally, you will contribute to internal projects … a strong ability to manage complex relationships, influence senior stakeholders, and identify new revenue opportunities. Requirements Principal Responsibilities: 1. Drive Revenue Growth & Business Expansion Secure renewals: Ensure high client retention rates by maintaining strong relationships and demonstrating ongoing value. Develop revenue streams: Identify upsell and cross-sell opportunities, introducing clients to new products and services. Commercial strategy: Develop … Mentor & collaborate: Support and line manage junior team members, share insights, and contribute to a strong team culture. Knowledge, Skills, Qualifications and Experience: Essential Strong experience in account management, customer success, or sales within B2B SaaS, sustainability, or supply chain industries. Experience of working in a technology business Proven ability to drive revenue through renewals and upselling. Strategic thinker More ❯

and packages, transmitting vital news reports around the world. With Eutelsat Group You'll Get To: Pioneer the future of Space Technology Bring connectivity to remote frontiers Collaborate with customer-centric experts Embrace cultural in our global team In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global … third of our executive team and 60% of our board represented by women. Ways of Working That Drive Us : As One Team, we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles. Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it's woven into our strategy. We … next- HTS/LEO/GEO solutions. Key Responsibilities: Strategy & Market Development Define and execute the commercial strategy for maritime and energy verticals across key geographies. Identify market trends, customer pain points, and emerging opportunities in offshore, shipping, oil & gas, and renewable energy segments. Sales & Partnerships Lead high-value sales campaigns and key account negotiations with vessel operators, offshore More ❯

consistent movement of deals through the pipeline. Manage forecasting, reporting, and deal tracking within CRM tools (e.g., HubSpot). Develop and maintain a structured account management approach to maximize customer lifetime value. Lead complex negotiations with enterprise clients, structuring agreements that align with both client needs and Hawk's strategic goals. Effectively address procurement, compliance, and legal considerations common … in enterprise sales cycles. Maintain a strong close rate while ensuring long-term, mutually beneficial partnerships. Partner with Product and Engineering teams to translate customer feedback into innovative solutions. Align with Marketing on industry events, thought leadership, and targeted campaigns for global accounts. Work closely with Customer Success to drive up sales, expansion, and client retention. Represent Hawk More ❯

We are seeking an experienced VP Neo Program Engagement to lead our customer engagement strategy, ensuring our clients maximize the value of our solutions across both core systems and e-cargo products. This role will be instrumental in guiding customers through their digital transformation journey , fostering long-term relationships, and expanding CHAMP’s market reach. Role Overview Reporting to … the Chief Commercial Officer, the VP Customer Engagement will play a vital role in both customer retention and acquisition, building stronger relationships with existing clients and identifying promising new customers. Over the next five years, a key focus will be supporting our customers' transition to modern solutions, expertly managing the migration from Cargospot Classic to Cargospotneo. … This crucial responsibility will be integrated into a broader customer-centric strategy to maximize the value businesses derive from CHAMP’s technology, including our core system offerings and e-cargo solutions. Position type: Permanent Location: London, UK, Luxembourg. Other countries may be considered for the right profile. Deadline to submit applications: 25 July 2025 Key Responsibilities Establish and develop More ❯

We are seeking an experienced VP Neo Program Engagement to lead our customer engagement strategy, ensuring our clients maximize the value of our solutions across both core systems and e-cargo products. This role will be instrumental in guiding customers through their digital transformation journey , fostering long-term relationships, and expanding CHAMP’s market reach. Role Overview Reporting to … the Chief Commercial Officer, the VP Customer Engagement will play a vital role in both customer retention and acquisition, building stronger relationships with existing clients and identifying promising new customers. Over the next five years, a key focus will be supporting our customers' transition to modern solutions, expertly managing the migration from Cargospot Classic to Cargospotneo. … This crucial responsibility will be integrated into a broader customer-centric strategy to maximize the value businesses derive from CHAMP’s technology, including our core system offerings and e-cargo solutions. Position type: Permanent Location: London, UK, Luxembourg. Other countries may be considered for the right profile. Deadline to submit applications: 25 July 2025 Key Responsibilities Establish and develop More ❯

would like you to help us achieve it! What you’ll be doing : As the Head of eCommerce , you will be responsible for driving the overall online sales strategy, customer acquisition, retention, and digital experience. You will lead the eCommerce team, optimize the online sales funnel, and leverage data-driven insights to accelerate revenue growth. This role … vision, technical expertise, and hands-on execution to scale our direct-to-consumer (DTC) business. Strategic Leadership: Develop and execute the eCommerce strategy to drive revenue growth, profitability, and customer engagement. Website Management: Oversee the performance, UX/UI, and functionality of the eCommerce website, ensuring a high-converting user experience Product and Technology: Co-create the eCommerce (web … app) roadmap with the Product and Technology teams to optimise the customer journey & experience Digital Marketing & Growth: Work closely with the marketing team to optimize paid media, SEO, email marketing, and social commerce strategies. Customer Journey & Retention: Enhance customer experience and retention through personalization, loyalty programs, and CRM strategies. Conversion Optimization: Leverage A More ❯

margin target for existing TAG clients and industry partners Exceed monthly individual targets for business development, bring new clients to TAG charter Support and execute targeted strategies for client retention and repeat business and aircraft management BD. Drive and close large long term client contracts for TAG products and services. Competencies for Senior Business Development Manager UK Essential More ❯

with clients. Ability to build and maintain strong client relationships: The capacity to cultivate and nurture long-lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results-oriented with a focus on achieving and exceeding sales targets: A goal-driven mindset and a relentless pursuit of targets are essential traits for driving … ability to thrive in a fast-paced, autonomous work environment are key attributes for success in this role. Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization. More ❯

enhancing our digital marketing efforts. As part of this strategy, we are seeking a skilled and creative Digital Marketing Consultant to help us drive brand awareness, lead generation, and customer acquisition through various digital channels. Job Purpose: The Digital Marketing Consultant will be responsible for developing, implementing, and managing the digital marketing strategy to promote the company's logistics … and implement a comprehensive digital marketing strategy to grow the company's online presence and attract new customers. o Align marketing strategies with business goals, particularly in relation to customer acquisition, brand visibility, and revenue growth. o Identify target audiences and tailor digital marketing campaigns to meet the needs of different customer segments. • Search Engine Optimization (SEO): o … presence across relevant social media platforms (LinkedIn, Twitter, Facebook, Instagram, etc.). o Create engaging and relevant content, including posts, videos, and graphics, to build brand awareness and foster customer engagement. o Run paid social media campaigns to promote services, generate leads, and grow followers across platforms. • Content Marketing: o Create and manage a content calendar, producing high-quality More ❯

technology business. This company is a recognised leader in enterprise software and services for tour and rail operators, delivering high-quality solutions and deep industry expertise to a global customer base. The Sales & Marketing Director will be responsible for shaping and executing a comprehensive sales and marketing strategy to support scalable, long-term business growth. This is a business … to-business commercial leadership role, focused on increasing sales performance, strengthening the brand, and expanding the customer base across international markets. Key Responsibilities Maximise the commercial potential of the business and support shareholder ambitions. Develop and implement a growth-oriented commercial strategy that drives success in the short-, mid-, and long-term. Establish systems, controls, and scalable processes to … support a high-performance sales operation while maintaining an entrepreneurial approach. Win new business across software products and business support services. Manage customer retention, upselling, and cross-selling to existing clients. Create and execute a targeted, multi-channel marketing strategy aligned with key market segments. Strengthen the company's brand and market presence as a global expert More ❯

leads and revenue generated from their websites. We’re on a mission to meet and exceed client expectations by consistently delivering outstanding results, reflected in our industry-leading client retention rates. We are very proud to have been recently awarded The Sunday Times Best Places to Work Award for a Small Organisation. JOB DESCRIPTION We are seeking an More ❯

assessments and solution presentations to articulate the value proposition of our Enterprise Architect solutions to key decision-makers. Collaborate closely with cross-functional teams, including product development, marketing, and customer success, to ensure alignment and maximize customer satisfaction. Build and maintain strong relationships with existing clients to drive upsell opportunities and promote customer retention. Stay abreast of More ❯

Customer Experience Officer Remote (Preferred GMT+4 1h) Location : Remote (Preferred GMT+4 1h) Language : Native English (C2 required) About the Company Our client is a leading liquidity and technology provider specializing in the crypto and foreign exchange (FX) industries. With over 10 years of experience, they deliver advanced B2B tech solutions that empower brokers and financial institutions to scale faster … while minimizing infrastructure costs. Their clients include licensed brokers, crypto exchanges , hedge funds , and asset managers globally. Position Overview The Customer Experience Officer will play a strategic role in enhancing and optimizing the customer journey across all business lines.Reporting directly to the Chief Strategy Officer and Chief Customer Officer , this role involves collaborating with multiple teams to … consistently advocate for client needs and improve satisfaction and retention. The primary focus will be on customer journey design , cross-functional coordination , platform audits , and the use of analytics to drive improvements in customer experience and retention. Key Responsibilities Customer Journey Design : Design and implement comprehensive customer journeys to ensure seamless user experiences across all platforms. More ❯

platforms that empower maritime procurement professionals to do their best work, faster and smarter. ShipServ is shaping the digital future of the maritime supply chain. As the Senior Manager, Customer Success, you will be responsible for managing and growing customer relationships across Europe, the Middle East, and Africa (EMEA). This is a strategic, customer-facing role … ShipServ's solutions. You'll be the trusted advisor and advocate for your customers, driving value through proactive engagement, onboarding, training, and ongoing support. Your goal is to ensure customer satisfaction, retention, and account expansion. You will lead a team of specialists who support customer onboarding, manage system integration projects, and provide procurement advisory services. In … this role, you will collaborate closely with the Buyer Sales and Technology teams to ensure seamless delivery and customer success. Account Management : Lead the Customer Success team to proactively manage relationships with existing buyer accounts, ensuring customer satisfaction, retention, and adoption of ShipServ's solutions. Drive expansion opportunities by identifying customer needs and collaborating More ❯

About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is … are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. … team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a More ❯