276 to 300 of 448 Customer Retention Jobs in England

enable our sales team. You’ll own the strategy and execution across all our core content types, working closely with the marketing, sales, and customer success teams to drive measurable impact across the funnel. You’ll report to the Head of Comms & Marketing and work alongside our Digital Marketing … be responsible for: Own the messaging frameworks and content strategy and execution - Develop and deliver content that establishes brand authority in core markets, supports customer acquisition, engagement, retention, and expansion. Produce and manage a broad range of content - Includes website content (landing pages, messaging updates), blogs, ebooks … studies, videos, internal comms, marketing emails, and LinkedIn posts. Collaborate across teams - Work closely with the Digital Marketing Strategist, Events & Community Manager, Sales, and Customer Success teams to ensure content supports broader marketing and sales objectives. Lead content initiatives for webinars and community engagement - Collaborate with the Events Manager More ❯

site & on-line technology to enable immediate client access & update of records, regardless of location Inspection & testing work carried out in pairs 93% client retention Blue Chip Client base - Industrial, Manufacturing, Pharmaceutical, Healthcare, Aerospace, Food & Drink, Sports & Leisure, Education. No High St retail or domestic JOB PURPOSE We More ❯

site & on-line technology to enable immediate client access & update of records, regardless of location Inspection & testing work carried out in pairs 93% client retention Blue Chip Client base - Industrial, Manufacturing, Pharmaceutical, Healthcare, Aerospace, Food & Drink, Sports & Leisure, Education. No High St retail or domestic JOB PURPOSE We More ❯

aged debt to assist with optimising cash flow. Day-to-Day Responsibilities Chase outstanding debt via telephone and email Negotiating payment plans whilst maintaining customer retention Working closely with the sales team collaboratively to identify query resolution Reducing the debtors days Building relationships with internal and external More ❯

aged debt to assist with optimising cash flow. Day-to-Day Responsibilities Chase outstanding debt via telephone and email Negotiating payment plans whilst maintaining customer retention Working closely with the sales team collaboratively to identify query resolution Reducing the debtors days Building relationships with internal and external More ❯

our clients and supporting the agency's continued success. As Head of Operations, you will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are … in project/workflow delivery and develop contingency plans to mitigate operational challenges. Operational Forecast Management - Maintain a future forecast across key metrics. Client Retention & Satisfaction - Ensure exceptional service standards, fostering strong client relationships and maximising retention rates. What We're Looking For Proven experience in … account and project management skills , with the ability to balance multiple priorities across teams. Deep understanding of client service management and experience improving client retention . A strategic thinker with the ability to align operations with business growth objectives . Experience working with project/account management and More ❯

our clients and supporting the agency's continued success. As Head of Operations, you will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are … in project/workflow delivery and develop contingency plans to mitigate operational challenges. Operational Forecast Management - Maintain a future forecast across key metrics. Client Retention & Satisfaction - Ensure exceptional service standards, fostering strong client relationships and maximising retention rates. What We're Looking For Proven experience in … account and project management skills , with the ability to balance multiple priorities across teams. Deep understanding of client service management and experience improving client retention . A strategic thinker with the ability to align operations with business growth objectives . Experience working with project/account management and More ❯

Customer Success Manager Location: United Kingdom Job Type: Full-Time About Them: They are a dynamic and growing business that continually invests in their software solutions to meet the ever-changing needs of our customers. They pride themselves on delivering excellent customer service and retention, always … to support their requirements, involving UK travel, some overnight stays, and excellent planning to optimize your days seeing multiple customers where geographically possible. Nurture customer accounts for upsell, cross-sell, and contractual revenue opportunities. Attend scheduled meetings with team members, including Line Managers, to discuss potential pipeline and ongoing … Skills & Experience: Sales experience (new business and/or account management). Experience in taking a consultative approach by understanding business processes and matching customer needs to deliver customer-focused solutions. Ability to communicate, present, and influence credibly and effectively at all levels of the organization, internally and More ❯

Customer Success Manager Location: United Kingdom Job Type: Full-Time About Them: They are a dynamic and growing business that continually invests in their software solutions to meet the ever-changing needs of our customers. They pride themselves on delivering excellent customer service and retention, always … to support their requirements, involving UK travel, some overnight stays, and excellent planning to optimize your days seeing multiple customers where geographically possible. Nurture customer accounts for upsell, cross-sell, and contractual revenue opportunities. Attend scheduled meetings with team members, including Line Managers, to discuss potential pipeline and ongoing … Skills & Experience: Sales experience (new business and/or account management). Experience in taking a consultative approach by understanding business processes and matching customer needs to deliver customer-focused solutions. Ability to communicate, present, and influence credibly and effectively at all levels of the organization, internally and More ❯

product adoption across key accounts by providing technical expertise, training, and workflow guidance. You will be responsible for managing and expanding relationships with key customer accounts, working closely with our sales, marketing, and customer success teams to identify opportunities for upsell and cross-sell, and you will play … a key role in ensuring customer satisfaction and retention. Key Responsibilities: Onboard and train new customers, helping them to define their own workflows, ensuring they align with their unique business requirements and objectives. Deliver ongoing training and workflow support across our product suite to assigned accounts, driving user adoption … point of contact for key customers, responding to their needs and addressing any issues that arise. Collaborate with cross-functional teams, including sales, marketing, customer success, professional services, and engineering, to ensure that customer expectations are being met. Monitor and analyze customer data to identify trends and More ❯

and industries. The Product Owner participates on a cross-functional Agile Scrum team to develop and maintain Point of Rental software products to support customer acquisition and retention, based on the customer’s needs, the competitive landscape, industry trends, and business value to the company. Their … and business requirements documents to support design, development, and testing efforts. Working with stakeholders, plan and execute Sprints that balance initiatives of Product Roadmap, Customer Satisfaction, Technical Innovation and Debt. Collaborate with Product Managers to define, analyse, and communicate internally the Product Roadmap in alignment with customer needs … and business objectives as supported by business cases, market research, customer data, and competitive analysis. Lead, collaborate with, and motivate a cross-functional team of developers, testers, and others to develop, execute, and release in alignment with product roadmaps. Communicate with internal stakeholders about the prioritisation of the Product More ❯

In addition to developing new business and maximise sales through pro-active visits. Key activities will include developing new business (prospecting/switch activities), customer development (activation/retention/contracts/terms), increase 'share of wallet' (preferred supplier/maximise spend), marketing support (outbound promotions/… new business everyday through outbound telesales activity Identifying opportunity to quote and send the same day Proactively increasing the product range sold into each customer Understanding and fully utilising sales tools provided in order to maximise the full potential and spend of each customer Achieving an initial gross … to multitask, be organised, agree priorities and meet deadlines The ability to adapt to change Excellent verbal and written communication skills Sound knowledge of customer base, customer needs and sales cycle an advantage Knowledge of the Office Supplies industry or FMCG Marketplace is preferable. More ❯

About the Role We're looking for a Lead Data Analyst to join our Growth team and play a key role in maximizing both customer acquisition and retention across the business. You'll work closely with growth, product, and analytics stakeholders to uncover insights, build predictive models … making through experimentation and forecasting. This is a high-visibility role where your work will directly influence business strategy, growth initiatives, and long-term customer value. Our data warehouse is hosted in Big Query and we use Power BI as our visualisation tool. What You'll Do Develop and … existing models and testing frameworks to increase predictive accuracy and business impact. How Will Your Time Be Spent? 30% on Analysis - Mining and analysing customer, growth, marketing, and operations data to uncover insights that inform strategic decisions. This includes building dashboards, running cohort analyses, and identifying trends and anomalies. More ❯

encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that … empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful … group of mid-market client accounts with responsibility for retention and growth. Ensure clients derive maximum value from our services. Drive client retention, renewals, upsells and client satisfaction. Deliver CSPs to clients when appropriate, highlighting their successes and areas for development & improvement with the platform. Prepare More ❯

a leading software provider dedicated to empowering e-commerce brands withinnovative, data-driven solutions. Our cutting-edge platform helps online retailersoptimise their operations, enhance customer experiences, and drive growth. We arecommitted to fostering a collaborative and inclusive work environment where creativityand innovation thrive. About the Role We're looking … operational dashboard development and reporting. Skills Cross-functional Operational Analytics: Strong analytical skills with experience extracting insights from operational data across finance, marketing, sales, customer success, and product functions Advanced Dashboard Development: Extensive experience creating compelling visualisations and interactive dashboards that effectively communicate operational metrics and KPIs Technical Skills … in Python, and advanced experience with BI tools like Metabase, Looker, Tableau, or Power BI Business Operations Knowledge: Deep understanding of operational metrics including customer service metrics, retention analytics, financial KPIs, marketing performance, and product usage patterns Statistical Knowledge: Understanding of statistical methods for analysing operational efficiency More ❯

Client Account Manager (Customer Success Manager) (Portsmouth, UK) Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday Salary - £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify … our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role … you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success. In this role, you will be: Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired More ❯

and U.K. to reclaim their time through seamless, fast, and reliable delivery. Behind this transformative journey is our tech-first mindset, relentless obsession with customer experience and operational excellence. We're looking for an exceptional CRM Executive to join Team Blue! Gopuff is on a mission to become the … CRM team plays a key role in making that happen. We're looking for a commercially-minded, technically capable CRM Executive to help drive customer engagement, retention, and lifetime value through smart, data-driven campaigns. You'll support the end-to-end execution of multi-channel CRM … s go. You will: Deliver multi-channel CRM campaigns (email, push, in-app) from planning and segmentation through to execution, QA and reporting. Use customer and behavioural data to personalise messaging and optimise customer journeys across different lifecycle stages (e.g. new, returning, lapsed). Collaborate with commercial and More ❯

heart of our decision-making processes, helping Gopuff achieve its key performance goals. You Will: Drive Business Efficiency: Analyse and enhance key metrics across customer acquisition, retention, and revenue generation. Your insights will directly influence how we improve processes, drive customer satisfaction, and optimise cost-efficiency. More ❯

is ideal for a strategic and client-focused professional with a proven track record of managing SME accounts, driving revenue growth, and delivering exceptional customer experiences. As a key liaison between our company and our most valued independent agency and brand partners, you will be responsible for developing long … and mentorship to junior team members, sharing best practices and contributing to the overall growth of the account management team. Measurement of Success : Client Retention & Satisfaction : Maintain and grow key accounts, ensuring high renewal rates and continued customer trust. Revenue & Business Growth : Drive year-over-year account … team development, fostering a culture of excellence and collaboration. What will you bring to the team? 3-6 years of experience in account management, customer success, or digital advertising, preferably within the adtech, programmatic, or media industry. Proven ability to own and grow SME-level client relationships, drive revenue More ❯

is ideal for a strategic and client-focused professional with a proven track record of managing SME accounts, driving revenue growth, and delivering exceptional customer experiences. As a key liaison between our company and our most valued independent agency and brand partners, you will be responsible for developing long … and mentorship to junior team members, sharing best practices and contributing to the overall growth of the account management team. Measurement of Success : Client Retention & Satisfaction : Maintain and grow key accounts, ensuring high renewal rates and continued customer trust. Revenue & Business Growth : Drive year-over-year account … team development, fostering a culture of excellence and collaboration. What will you bring to the team? 3-6 years of experience in account management, customer success, or digital advertising, preferably within the adtech, programmatic, or media industry. Proven ability to own and grow SME-level client relationships, drive revenue More ❯

to partner with an innovative medical technology company transforming how healthcare is delivered through their cutting-edge digital health platform. We are seeking a Customer Success Manager to play a pivotal role in driving customer satisfaction, retention, and product adoption. This is a fantastic opportunity to … join a mission-driven organisation committed to improving patient outcomes through smart healthcare technology. As the Customer Success Manager, you will act as a trusted advisor to clients, working closely with them to ensure they gain maximum value from the company’s solutions. This front-line role is critical … in maintaining strong customer relationships, addressing issues, and uncovering opportunities to drive growth and adoption. Key Responsibilities: Monitor product usage to identify support, training, and growth opportunities Build strong client relationships through regular check-ins and proactive communication Resolve customer issues efficiently, collaborating with internal teams as needed More ❯

to partner with an innovative medical technology company transforming how healthcare is delivered through their cutting-edge digital health platform. We are seeking a Customer Success Manager to play a pivotal role in driving customer satisfaction, retention, and product adoption. This is a fantastic opportunity to … join a mission-driven organisation committed to improving patient outcomes through smart healthcare technology. As the Customer Success Manager, you will act as a trusted advisor to clients, working closely with them to ensure they gain maximum value from the company’s solutions. This front-line role is critical … in maintaining strong customer relationships, addressing issues, and uncovering opportunities to drive growth and adoption. Key Responsibilities: Monitor product usage to identify support, training, and growth opportunities Build strong client relationships through regular check-ins and proactive communication Resolve customer issues efficiently, collaborating with internal teams as needed More ❯

to partner with an innovative medical technology company transforming how healthcare is delivered through their cutting-edge digital health platform. We are seeking a Customer Success Manager to play a pivotal role in driving customer satisfaction, retention, and product adoption. This is a fantastic opportunity to … join a mission-driven organisation committed to improving patient outcomes through smart healthcare technology. As the Customer Success Manager, you will act as a trusted advisor to clients, working closely with them to ensure they gain maximum value from the company’s solutions. This front-line role is critical … in maintaining strong customer relationships, addressing issues, and uncovering opportunities to drive growth and adoption. Key Responsibilities: Monitor product usage to identify support, training, and growth opportunities Build strong client relationships through regular check-ins and proactive communication Resolve customer issues efficiently, collaborating with internal teams as needed More ❯

UK Salary: £100,000 - £120,000 A fast-growing fintech app is looking for a strategic and data-driven Head of CRM to transform customer engagement, drive retention, and enhance personalised user experiences. You'll lead a team to develop sophisticated, data-driven customer journeys that … boost conversion and lifetime value. Your Role: Design and implement a CRM strategy that supports ambitious growth targets Build multi-channel customer journeys to improve onboarding, engagement, and retention There will be a migration of platforms in the next 6 months, so you and the Head of … Martech will drive this Utilise data-driven insights to optimise personalisation and customer experience Oversee CRM automation tools and marketing technologies to drive efficiency Lead and mentor a high-performing CRM team - 4 DR What You Bring: Proven experience in CRM strategy and customer lifecycle marketing Strong analytical More ❯

Team: Proven ability to foster and sustain strong relationships with an internal overlay and pre-sales team, effectively supporting the sales process and enhancing customer value. Key Requirements 2+ Years Experience for an IT Value Added Reseller, Distributor, or Vendor: Previous experience within the IT industry, particularly in roles … and maintain strong client relationships: The capacity to cultivate and nurture long-lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results-oriented with a focus on achieving and exceeding sales targets: A goal-driven mindset and a relentless pursuit of targets … fast-paced, autonomous work environment are key attributes for success in this role. Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization More ❯