51 to 75 of 113 Customer Retention Jobs in England

Customer Engagement Manager £40,000 - £42,000, plus benefits Wolverhampton – Hybrid Due to ongoing business growth, an exciting opportunity has opened up to join a dedicated team that prioritises client success. As the primary point of contact for customers, you’ll foster strong, positive relationships while ensuring their needs … their expectations are clear. Your focus will be on driving customer satisfaction and retention, helping clients achieve their goals while strengthening long-term partnerships. Main Areas of Responsibility for the Customer Engagement Manager: Responds to enquiries and concerns from customers Arranges regular customer reviews ...

deliver solutions that address client business needs and deliver client value while supporting product-specific business strategies. •Engage at all levels within the customer, sales and channel partner organization. Work with the customers and Business Partners to grow market share within the portfolio. •Provide sales direction and leadership … local Industry Conferences and User Group meetings •Contribute to creating and executing regional sales plays •Engage BigFix GEO and Global Leadership to increase customer advocacy and progress deals •Exceed assigned software, services and renewals sales targets •Maintain customer retention •Add new logos annually What ...

looking for a Program Manager (Contractor) to join its EMEA Commercial team, leading high-impact programmes focused on high-touch account management and customer retention . You’ll drive strategic initiatives from idea to execution, partnering with Sales, Marketing, Product, Partnerships, and Customer Success to deliver … functional commercial programmes end-to-end Connect strategy to execution, prioritising high-impact work Define and track KPIs, linking delivery to revenue and retention outcomes Establish governance, operating rhythms, and clear reporting Identify risks, unblock issues, and drive change at pace Influence senior stakeholders using data-driven insights ...

business operations, working closely with Sales, Marketing and wider Commercial leadership to deliver several key initiatives, including: Transitioning to a more enterprise-tier customer model Operationalising and optimising the sales funnel BPO footprint optimisation and consolidation Embedding programme structure and governance into customer retention initiatives Driving ...

clients' SaaS product success. The role is far-reaching across: *Leadership of teams of 10+ staff *Sales and Marketing Strategy *Demand Generation *Account management *Customer retention and growth * Team Development A background of sales success in B2B/SaaS is needed. In return, you will receive ...

consultative approach to showcase the full potential of TechEdge’s products and services. Strategic selling: Develop and execute account strategies that maximize client retention and grow account revenue. Maintain a strong sales pipeline by prospecting within existing accounts and targeting new opportunities. Contract management: Lead all stages ...

Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. … point of contact both externally and internally. Co-ordinate and Conduct business reviews to provide performance feedback, educate and provide industry insights. Drive client retention, renewals, upsells. Gather, report and communicate customer feedback on service, technology and product delivery. Manage individual lead generation and sales targets ...

client are seeking an experienced CRM Manager to lead and optimise customer relationship strategies within the. This role in Greater Manchester requires expertise in CRM systems and a focus on achieving customer engagement and retention goals. Client Details Our client is an SME technology firm … established marketing & digital function. Description The key responsibilities for the CRM Manager role will include: Develop and implement effective CRM strategies to enhance customer engagement and retention. Analyse customer data to identify trends and opportunities for growth. Provide mentorship and training to an in-house digital team. Oversee ...

leading security accreditations. As a Principal Service Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor, you will ensure services are delivered effectively, customers realise value, and long-term satisfaction and retention are achieved. This is a high-impact role for someone who thrives at the intersection of service delivery, customer success, and relationship management. Key Responsibilities Build and maintain strong, senior-level customer relationships. Own the end-to-end success of strategic and business-critical customers. Ensure ...

environment that nurtures Growth and Curiosity Learn More Get to know us better before you apply! Check out our product documentation, blog, and customer stories to see how we work and what we value. CleverAI Blogs Redefining Customer Engagement in the AI Era TesseractDBTM CleverTap Product Demo About … CleverTap: CleverTap is the world’s leading AI-first, all-in-one customer engagement and retention platform, redefining how brands build lasting customer relationships in the Agentic era. Powered by its proprietary CleverAITM Decisioning Engine and the Agentic Universe, CleverTap enables autonomous, real-time decision-making ...

joining a growing team of over 50 specialists across IT support, cyber security, cloud solutions and infrastructure services backed by excellent client retention and industry-leading expertise. If you're confident with HubSpot, love improving processes, and enjoy supporting users, this is a brilliant opportunity to step into ...

implementation of an offshore centre Key Responsibilities Professional Services Strategy: Define and execute the services strategy aligned with company growth goals and evolving ERP customer needs. ERP Implementation Leadership: Oversee successful delivery of ERP implementations, upgrades, integrations, and business transformation programs. Customer Value & Outcomes: Partner with Customer Success, Sales, and Product teams to ensure high customer satisfaction, retention, and expansion. Innovation & AI Enablement: Drive the adoption of innovative delivery approaches, including automation, AI-enabled services, and next-generation consulting models. Revenue & Profitability Ownership: Manage services P&L, optimize utilization, forecasting, margin performance ...

Role: We are seeking a detail-oriented and customer-focused individual to join our team as a Quality Assurance and Complaints Handling Specialist. In this role, you will be responsible for ensuring the quality and efficiency of the Operations Centre while effectively handling customer complaints and feedback. … implement quality assurance protocols and performance metrics to assess the Centre performance and identify areas for improvement. Conduct regular audits of Centre processes and customer interactions to identify gaps and develop strategies for enhancement. Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction ...

Doing Building strong relationships with clients Booking and managing client meetings to understand project needs Communicating the value of our service Supporting client retention and identifying upsell opportunities We’re Looking for People Who Are: Articulate and professional Motivated by success, results, and the chance to progress quickly ...

London and South-East accounts. KPIs & Performance Measures Revenue target achievement Gross margin % Average deal value Sales conversion rate Pipeline value and accuracy Client retention and repeat business Why Join AVM Solutions? Joining AVM Solutions offers the opportunity to play a key role in shaping the growth ...

strategic input). Indicatively, it includes: · Execute ambitious growth plan to multi-£m ARR with industry-leading utilisation and margins. · Drive B2B sales and customer acquisition via digital channels and partnerships. · Optimise unit economics, cashflow, and ops in asset-intensive model. · Deliver effective investor reporting (PE/VC experience … phase business to a significant multi-£10m+ exit, such as cash-flow as momentum builds. · Show a strong founder’s ops mindset: unit economics, customer retention, lean team leadership. · Be UK focused. · Be open to either a full-time CEO, fractional CEO (e.g. 2 to 3 days ...

communication and account reviews Identify upselling and cross-selling opportunities across AI, cloud and cyber security services Support contract renewals and ensure high client retention Act as the primary commercial contact for your accounts Collaborate with technical teams to deliver tailored IT solutions Present proposals and recommendations aligned ...

performance, and execution. Oversee service delivery for infrastructure, cloud, and support functions. Maintain service quality, meet SLAs, and drive process improvement. Support contract renewals, customer retention, and service expansion. Build and lead high-performing technical and service teams. Report on KPIs, risks, and opportunities to senior stakeholders. … Senior leadership experience within an MSP or IT services environment. Strong understanding of managed IT, cloud, and infrastructure services. Proven record balancing operational stability, customer outcomes, and business growth. Commercially aware, strategic, and delivery-focused. Offer Senior leadership influence in a growing MSP. Competitive package (£60k-£80k) plus share ...

from prospecting through to deal closure Identify upsell and expansion opportunities within existing agency partners Collaborate internally to ensure strong campaign delivery and client retention What We’re Looking For Proven experience selling digital media, programmatic or AdTech solutions Strong relationships within London independent agencies Track record ...

Data Science projects within the data team, with the idea to work towards people management. You'll play a key part in shaping how customer data informs decision-making at scale. Key Responsibilities Lead and develop a team of data scientists, providing technical guidance and strategic direction. Partner with … senior stakeholders to identify opportunities for data-driven improvement in customer engagement, retention, and product experience. Oversee the design, development, and delivery of advanced analytical models and insights that support business growth. Translate complex data into clear, actionable recommendations that drive commercial impact. Collaborate closely with ...

ongoing satisfaction to aid growth and contract renewals with customers. Work alongside our sales team, driving and supporting their strategy for new business acquisition, customer growth and retention. Plan and prioritise personal sales activities and customer contact to meet and exceed required daily sales activities. Maintain … across the business including leadership, solution architects, procurement, and others to make both tactical and strategic decisions. While feeding back to all on discovered customer needs, to support continual improvement of product and process. Customer visit and international travel when necessary. Utilisation of CRM (Salesforce) in the recording ...

relationships with key business client. This is a fantastic opportunity to join a forward-thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long-term success. In this role, youll take ownership of a portfolio of corporate clients, managing the full … customer lifecycle from post-sale onboarding through to long-term relationship development. Youll play a key role in ensuring clients receive measurable value from their investment, while identifying opportunities for growth, optimisation, and deeper engagement. Key Responsibilities Client Onboarding & Implementation Lead the end-to-end onboarding process ...

relationships with key business client. This is a fantastic opportunity to join a forward-thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long-term success. In this role, youll take ownership of a portfolio of corporate clients, managing the full … customer lifecycle from post-sale onboarding through to long-term relationship development. Youll play a key role in ensuring clients receive measurable value from their investment, while identifying opportunities for growth, optimisation, and deeper engagement. Key Responsibilities Client Onboarding & Implementation Lead the end-to-end onboarding process ...

delivery, quality assurance, and efficient provisioning. Implement governance processes and performance metrics for the wholesale/enterprise division. Manage risk, compliance, and regulatory issues. Customer Management Serve as a senior point of contact for key wholesale and enterprise customers. Lead contract negotiations, renewals, and major account reviews. Drive customer … driven, collaborative, solutions focused culture. Market Intelligence Monitor industry trends, competitor activity, and emerging technologies (5G, SD-WAN, cloud, edge). Use data and customer insights to shape product roadmap and strategic decisions. Experience 10+ years in wholesale, enterprise, or commercial leadership preferably within telecoms. Proven track record negotiating ...

Commercial Manger on a permanent basis as part of business growth plans. The Commercial Manager is responsible for driving profitable growth by managing customer relationships, developing commercial strategies, overseeing contracts and pricing, and coordinating with production, finance, and supply chain to ensure commercial success. The role ensures the company … maximises revenue, maintains healthy margins, and delivers strong customer satisfaction. Candidates with a background in Sales/Business Development within the offshore/subsea industry would be ideal however those with experience in the Nuclear or Wind sectors would also be advantageous as part of continued growth strategies. Ideally ...