51 to 75 of 436 Customer Retention Jobs in England

a modular white label basis to our clients abd partners, allowing them to use the solutions needed for their business. About The Role: The Customer Success Manager's main purpose is to act as a first point of contact for our platinum clients and partners, working to resolve any … effectively. We are looking for somebody that has fantastic communication skills, that loves speaking to people and has a natural ability to deliver exceptional customer experience. Previous experience of managing a diverse portfolio of clients in a SaaS business would be highly advantageous, with a track record of driving … growth from clients. This role would particularly suit a potential leader of the future to help build out our UK Customer Success team as our platinum clients and partners grow.\ Main Dutie & Responsibilities: Responsibility for a portfolio of busy restaurant and takeaway clients, as well as our partner network. More ❯

a modular white label basis to our clients abd partners, allowing them to use the solutions needed for their business. About The Role: The Customer Success Manager's main purpose is to act as a first point of contact for our platinum clients and partners, working to resolve any … effectively. We are looking for somebody that has fantastic communication skills, that loves speaking to people and has a natural ability to deliver exceptional customer experience. Previous experience of managing a diverse portfolio of clients in a SaaS business would be highly advantageous, with a track record of driving … growth from clients. This role would particularly suit a potential leader of the future to help build out our UK Customer Success team as our platinum clients and partners grow.\ Main Dutie & Responsibilities: Responsibility for a portfolio of busy restaurant and takeaway clients, as well as our partner network. More ❯

As our Customer Success Manager (UK) you will be responsible for building and maintaining strong relationships with our UK clients, including law firms, banks, consultancies, and top-tier corporates. Your role is pivotal in driving business growth, ensuring customer satisfaction, and identifying opportunities for expansion. The ideal candidate … will work with BRYTER's top customers, becoming their trusted advisor while influencing growth and adoption of BRYTER across their businesses and enhancing their customer experience. Your responsibilities will include providing data-driven strategic insights, maintaining high operational standards, and collaboratively solving complex business problems. In order to be … products and creating business value with BRYTER. Support our customers achieving their goals through creating highly innovative automated services to scale their businesses. Ensure customer retention and customer satisfaction through increased product adoption and increased usage. Build relationships with assigned customers and strategically identify opportunity for More ❯

time to join IWG, our business is growing rapidly, and we are making significant changes to boost scalability and profitability. The Global Pricing & Retention team is at the heart of commercial decision-making of IWG. The pricing and retention strategies we devise and execute directly drive … volume and earnings and are correspondingly visible in the organization. This role involves deep data analysis, identifying barriers to pricing & retention optimization, and collaborating with various teams to implement effective … solutions. This role will need someone adept in analytical and technical skills, more details are below. This role reports to the Global Head of Customer Retention and is concerned with the creation and execution of evidence-based pricing and customer retention strategies that deliver More ❯

specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Job Title: Senior Customer Success Manager Location: Shoreditch (Hybrid 2 to 3 days per week onsite) Duration: 12 months contract (Leave of Absence coverage for FTE) The Opportunity … Within the Digital Experience Customer Success team here at client, our focus is on delivering exceptional experiences and accelerating value for our customers through three core pillars; Partnership, Adoption and Value Realisation. Our Senior Customer Success Managers are expected to maximise value realisation and return on investment in … term partnerships with a focus on product adoption. They lead customers through digital transformation by advising strategy and collaborating with multiple internal teams and customer departments while accelerate value for customers by understanding their business goals and objectives, design success plans and establish governance frameworks. As a Senior CSM More ❯

the landscape of personalised education across the UK. As a CRM Executive/Senior CRM Executive, you will play a crucial role in our customer relationship strategies, focusing on implementing and optimising customer engagement campaigns through our Braze platform. This position is central to driving customer retention … ultimately influencing the way UK families access quality educational support. Key Responsibilities Campaign Execution and Optimisation: Implement and optimise CRM campaigns covering the entire customer lifecycle, from acquisition through to retention, ensuring high levels of engagement and conversion. Braze Platform Mastery: Utilise an in-depth knowledge of … automation capabilities. Data-Driven Personalisation: Develop and execute data-driven segmentation and personalised communication flows. Employ Braze to tailor communications that resonate with distinct customer segments. Collaboration for Optimised User Experiences: Work closely with the Growth, Marketing, Data, and Product teams to refine and optimise user experiences, contributing to More ❯

the landscape of personalised education across the UK. As a CRM Executive/Senior CRM Executive, you will play a crucial role in our customer relationship strategies, focusing on implementing and optimising customer engagement campaigns through our Braze platform. This position is central to driving customer retention … ultimately influencing the way UK families access quality educational support. Key Responsibilities Campaign Execution and Optimisation: Implement and optimise CRM campaigns covering the entire customer lifecycle, from acquisition through to retention, ensuring high levels of engagement and conversion. Braze Platform Mastery: Utilise an in-depth knowledge of … automation capabilities. Data-Driven Personalisation: Develop and execute data-driven segmentation and personalised communication flows. Employ Braze to tailor communications that resonate with distinct customer segments. Collaboration for Optimised User Experiences: Work closely with the Growth, Marketing, Data, and Product teams to refine and optimise user experiences, contributing to More ❯

part of it. If youre someone who thrives on innovation and loves using Salesforce Marketing Cloud (SFMC) and Moveable Ink to create personalized, dynamic customer journeys, then this role is for you. Ready to make your mark? Lets dive in. Why Youll Love This Role This is no ordinary … a 12-month fixed-term contract , youll get the opportunity to work on transformative projects, using Salesforce Marketing Cloud (SFMC) to design and optimize customer journeys. Plus, youll work with Moveable Ink a powerful tool that adds even more flexibility and creativity to your automated campaigns. Youll be at … the heart of an innovative CRM program, with the chance to directly impact customer retention and growth. The company is investing heavily in technology and talent, and now theyre looking for someone like you to take their automation to the next level. What Youll Be Doing Build More ❯

think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer's point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we … guidelines Continuous management of the project programme and resources to ensure mitigation of delays or changes Ensure that positive relationships are maintained with the customer through efficient delivery of project with a view to optimising future opportunities and profitability. Develop and grow client relationship with focus on customer … knowledge, skills and experience are required. Demonstrable and previous large scale, time critical, construction structured cabling and fibre infrastructure Site Manager installation experience required. Customer focused with experience of building meaningful relationships that support customer retention Ability to work under pressure, effective prioritisation to meet multiple More ❯

fast-paced business environment, London companies need more than just basic software solutions-they need integrated, powerful, and scalable systems that streamline operations, improve customer relations, and boost profitability. At Nizi Solutions UK, we specialize in providing advanced ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) software … date information. Improved efficiency: Automate routine tasks to reduce manual errors. Scalability: Easily adapt and grow as your business expands. What Is CRM Software? Customer Relationship Management (CRM) software is designed to enhance customer interactions by organizing customer data, sales activities, and support services . It helps … businesses: Enhance customer experience: Personalize interactions and build stronger relationships. Boost sales performance: Track leads and streamline sales processes for higher conversions. Increase customer retention: Deliver exceptional customer service and support. The Benefits of ERP & CRM Integration Imagine the power of combining ERP and CRM More ❯

At Miro, the Security Stream is dedicated to fostering business growth and enduring customer trust by implementing advanced security measures. They develop balanced security strategies, providing assurance and empowering engineering teams with the necessary tools and guidance. This support covers secure cloud management, establishing secure development practices, and effectively … Go-To-Market (GTM) teams, helping to enable and speed up strategic sales initiatives. About the Role We are seeking a highly knowledgeable and customer-centric Compliance Customer Success Manager (CSM) to serve as a primary resource for our customers navigating the complexities of cybersecurity and AI governance … deep subject matter expertise in these frameworks combined with exceptional communication skills to act as a trusted advisor. You will be instrumental in building customer confidence, fostering strong relationships, and ensuring customers feel supported in their compliance journey. What you'll do Compliance Subject Matter Expert: Serve as the More ❯

customers and fostering growth within an existing book of business. As a consultative, strategic advisor, the Lead Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (60%) while ensuring customer retention and expansion (40%). The … to remove barriers and streamline deal closure. Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas. Customer Retention & Expansion (40%) Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored … help serve as a north star for the GTM functions. Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform. Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets More ❯

Propel is partnering with this rapidly growing SaaS business that is seeking a proactive and results-driven Renewals Account Manager to ensure customer retention and satisfaction. We're looking for a commercially astute, detail-oriented professional with a strong background in contract renewals and customer success … particularly in a SaaS environment. Your role will primarily focus on directly managing customer contract renewals, optimising retention rates, and maintaining strong relationships with existing clients. If you're a data-driven account manager, skilled at handling client relationships and renewals, and have a background in SaaS … their contracts. With over a decade of industry expertise, this company is scaling rapidly, supporting a diverse client base with innovative solutions and a customer-centric approach. As a Renewals Account Manager, you’ll play a key role in ensuring client satisfaction and driving contract renewals. You’ll work More ❯

Propel is partnering with this rapidly growing SaaS business that is seeking a proactive and results-driven Renewals Account Manager to ensure customer retention and satisfaction. We're looking for a commercially astute, detail-oriented professional with a strong background in contract renewals and customer success … particularly in a SaaS environment. Your role will primarily focus on directly managing customer contract renewals, optimising retention rates, and maintaining strong relationships with existing clients. If you're a data-driven account manager, skilled at handling client relationships and renewals, and have a background in SaaS … their contracts. With over a decade of industry expertise, this company is scaling rapidly, supporting a diverse client base with innovative solutions and a customer-centric approach. As a Renewals Account Manager, you’ll play a key role in ensuring client satisfaction and driving contract renewals. You’ll work More ❯

Job Title: Customer Success Manager Job Type: Permanent, Hybrid (3 x days in the office) Location: Hertfordshire Salary: Up to 75k base salary & bonus Employer Overview Our client is an internationally recognised PropTech SaaS organisation who support organisations by using real-time data to provide informed decisions relating to … workplace design and maximising working conditions. Job Description We are looking for a technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and credible relationships and provide ongoing support to help them … long-term relationships with client stakeholders by staying in constant communication and resolving any issues in an effective and timely way. Establishing clear client retention goals, milestones and a plan to exceed expectations and satisfaction. Conduct agreed review calls (e.g. weekly, monthly, quarterly, annually) to ensure customers optimise More ❯

provider recognized as a Leader by Gartner in its Magic Quadrant. You will become a part of a dynamic and collaborative environment, with a customer-focused culture of innovation. You will take an agile approach to high-potential sales in the business field. The role of Global Customer Success Operations Manager at Sidetrade offers an ideal career path for individuals seeking high earning potential and professional growth. As a Global Customer Success Operations Manager, you will support and optimize our Customer Success team globally. This role focuses on driving efficiency, scalability, and insights through process … tool management, and data-driven decision-making. The CS Ops professional will play a critical role in ensuring the success and growth of our customer base by enabling the team to deliver exceptional experiences. This role could be based in our London or Paris office. What You'll Be More ❯

purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We're also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews. If you're looking to make a real impact and be … sustainable, and built to last. Our Core Values Be deeply curious - We thrive on innovation through diverse approaches, views, and people. Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need … elevate our product and take it to the next level. You'll work in a talented cross-functional team-including Marketing, Strategy & Analytics, and Customer Success-to deliver growth through customer-centric product innovation and relentless optimisation. What you'll do Own product strategy & roadmap: Define, prioritise, and More ❯

product launch initiatives. You will lead a team of product marketers, working closely with cross-functional teams to drive product adoption, market differentiation, and customer engagement. This role is crucial in communicating the value of our products to both internal teams and external audiences, ensuring alignment with business growth … objectives. This Director of Product Marketing role is ideal for a strategic, customer-centric leader who thrives in a dynamic environment and is passionate about driving product success in the SaaS and sports industries. If you're excited about shaping the future of sports technology through innovative marketing, this … cross-functional alignment with product management, sales, and marketing. Shape product positioning, value propositions, and messaging to ensure differentiation in the market and strong customer resonance. Own the product lifecycle from a marketing perspective, including market research, customer insights, and competitive analysis. Serve as the voice of the More ❯

Advert ERP Account Manager (SAP Business One, CSM, Customer Success, Account Management, Remote) - Join a leading SAP Gold Partner with fully remote working and uncapped Commission potential! An ERP Account Manager (SAP Business One, CSM, Customer Success, Account Management, Remote) is required by a specialist SAP Business One … You will need the following experience: Proven background in ERP account management, ideally with SAP Business One or similar systems. Strong consultative approach to customer success and business value delivery. Track record of identifying upsell and cross-sell opportunities within an existing client base. Excellent communication and relationship-building … fully remote role with comprehensive support and structured onboarding. You'll receive all the tools and flexibility to thrive in a role focused on customer retention and success, with bonuses linked directly to performance and gross profit contribution. In your day-to-day, you'll conduct Quarterly More ❯

Senior Customer Growth Associate Alethia Talent is excited to partner with Enthuse in their search for a Senior Customer Growth Associate to join their dynamic team. Based in London, this is an exceptional opportunity to join a fast-scaling, socially-driven organisation and play a key role in … revolutionising digital fundraising for charities across the UK. What Youll Get as a Senior Customer Growth Associate: A salary of £27k base (£31k OTE) We celebrate together with an early Friday finish with optional team drinks, team incentives, and a variety of company socials. We offer a generous equity … pitches, and closing. Client Onboarding: Guide new customers through the onboarding process, and ensure they are set up for success with Enthuses platform. Client Retention and Success: Conduct retention calls, identify any concerns, review their experience, and provide solutions to increase their satisfaction and engagement with More ❯

Global Customer Success Manager | Commodity Price Reporting & Analytics | PE-Owned | London (Hybrid) We are working with an industry-leading price-reporting agency (PRA) and information provider for global commodities , delivering critical price data, news, analytics, and events across agriculture, forest products, metals & mining, and new-generation energy markets . … Their data supports trading and risk management for businesses worldwide. The Role: As Global Customer Success Manager , you will own and manage a portfolio of global clients, delivering a best-in-class customer experience . You will work with complex, high-value accounts across multiple stakeholders, ensuring engagement … quarterly business reviews and account planning with Account Managers. Identify upsell and cross-sell opportunities, supporting revenue growth. Deliver onboarding and adoption plans , ensuring customer engagement. Monitor usage analytics to proactively address adoption challenges. Lead customer training sessions and ensure knowledge-sharing across teams. Collaborate with Sales, Product More ❯

Global Customer Success Manager | Commodity Price Reporting & Analytics | PE-Owned | London (Hybrid) We are working with an industry-leading price-reporting agency (PRA) and information provider for global commodities , delivering critical price data, news, analytics, and events across agriculture, forest products, metals & mining, and new-generation energy markets . … Their data supports trading and risk management for businesses worldwide. The Role: As Global Customer Success Manager , you will own and manage a portfolio of global clients, delivering a best-in-class customer experience . You will work with complex, high-value accounts across multiple stakeholders, ensuring engagement … quarterly business reviews and account planning with Account Managers. Identify upsell and cross-sell opportunities, supporting revenue growth. Deliver onboarding and adoption plans , ensuring customer engagement. Monitor usage analytics to proactively address adoption challenges. Lead customer training sessions and ensure knowledge-sharing across teams. Collaborate with Sales, Product More ❯

top CPG brands unlock real-time, SKU-level shelf visibility-without fragile audits or slow tools. Mission: Take a hands-on role in driving customer success for a growing portfolio, including major US customers. Collaborate with the Growth team to understand customer requirements early in the pre-sales … ll ensure customers achieve their goals, create scalable processes tailored to enterprise needs, and build the foundation to lead both Solutions Engineers (SEs) and Customer Success Managers (CSMs). Key Responsibilities Implementation Strategy & Customer Value Realisation (40%) Plan and guide technical implementation strategies across all customers, including large … delivery Identify and act on growth opportunities within accounts, particularly high-value customers Ensure adoption of the product and its effective use across global customer workflows Customer Retention & Growth (40%) Drive exceptional renewal rates and maintain strong account health, with a focus on enterprise customers Lead More ❯

promotional activities and product launches. Respond to inbound inquiries and convert leads into customers. Provide feedback to the product and marketing teams based on customer interactions and insights. Customer Retention & Risk Management: Monitor repeat customers, clients who credits are low, customer usage, customer impact … and challenges. Recommended to Bring on Board: Bachelor's degree in business, Marketing, or a related field (MBA preferred). Professional certifications in Ecomm, customer success, account management, or sales are a plus. Demonstrated success in lead generation and outbound sales. Extensive experience in account management, B2C and B2B … sales, customer success, or related roles within technology, e-commerce, SaaS, or service industries. Proficiency in digital marketing techniques, including email marketing and social media. Knowledge of the maritime industry and experience in crewing, training, or QHSE departments. Self-starter mentality with a results-oriented mindset. Experience with multiple More ❯

features like branching, multiple choice quizzes, and more To learn more about our product features, visit . The role We're looking for a Customer Success Lead to own our global CS function at Colossyan. You'll report directly to our CEO and be responsible for driving customer … role where you'll manage a small team in London - one focused on scale and one on enterprise accounts - while working closely with our Customer Support team in Hungary. You'll also collaborate with teams across Europe and the US, building the processes and structure that will help our … customers succeed and grow with us. What you'll be doing Lead and grow the Customer Success function globally, with direct line management of a smallCSM team. Own the full post-sales journey across onboarding, adoption, renewals and expansion Partner closely with our Customer Support team in Hungary More ❯