76 to 100 of 440 Customer Retention Jobs in England

including cultivation of local partnerships and organizational affiliations while actively generating new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. You will retain your customer base by delivering on the Comcast Credo, ensuring a superior customer experience. You … will also maintain and build customer relationships to drive customer retention, work with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectations through strong customer service orientation with excellent follow up. Demonstrate your knowledge of Network Design, WAN … Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures. Maintain accurate and quality sales records and More ❯

daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in … customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident reports (PMIRs) Take ownership of incidents and requests that are passed to the service delivery teams, providing the requisite support to the wider IT operation Manage both internal … As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support customer retention by resolving customer concerns, liaise with internal teams to resolve More ❯

daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in … customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident reports (PMIRs) Take ownership of incidents and requests that are passed to the service delivery teams, providing the requisite support to the wider IT operation Manage both internal … As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support customer retention by resolving customer concerns, liaise with internal teams to resolve More ❯

our growing community of buyers and sellers. The Mission We're seeking a commercially minded, data-driven CRM Manager to own and optimise the customer lifecycle across both our platforms. You'll be responsible for building and executing CRM strategies that drive user activation, retention , and engagement … supporting both seller and buyer journeys. Design and implement personalised onboarding, reactivation, and retention campaigns to drive conversion and lifetime value. Own customer journey mapping and segmentation strategies to identify and act on opportunities across the funnel. Collaborate with product and development teams to integrate CRM touchpoints … and analytics to drive decisions, test hypotheses, and optimise campaign performance. Adopt AI tools where applicable to help deliver more personalised, predictive, and automated customer experiences. Be the internal customer advocate, championing customer needs and behaviours in decision-making processes. Manage and mentor an Email Specialist, ensuring More ❯

is headquartered in Oxford, U.K. More information is available at . Role Summary This role will drive value of our "tech and low touch" customer experience for a large number of customers. You will deliver strategic outreach initiatives to connect our customers to great value and usage of Sophos … onboard and engage Sophos customers and set them up to succeed and grow with us; to constantly evolve our approach and ensure a great customer experience as Sophos grows and changes. This is an incredible and unique opportunity to help design, build, and implement customer success models at … scale. What You Will Do Help develop scalable onboarding and ongoing engagement materials to drive fast time-to-value and ultimately positively influence customer retention and expansion. Deploy a range of outreach initiatives, aiming to deliver value in all stages of the customer lifecycle and evolve More ❯

trading strategy to achieve and exceed revenue, margin, and profitability targets. Monitor and analyse performance metrics (e.g., sales, conversion rates, average order value, and customer retention) to identify opportunities and address challenges. Understand P&L top and bottom line dynamics, steer initiatives to support a profitable grow … Steer the development of data-driven pricing, merchandising, and promotional strategies to optimize performance and meet customer needs. Customer-Centric Consumer Experience Place the customer at the centre of all trading activities, ensuring seamless and personalized shopping experiences. Collaborate with UX/UI teams to optimize the … digital customer journey, from discovery to purchase. Use insights and data to understand customer behaviour and adapt trading strategies to meet evolving preferences. Stakeholder Management and Business Alignment Partner with cross-functional teams, including Marketing, Product, Merchandising, and Operations, to ensure cohesive strategy execution. Influence senior leadership with More ❯

Customer Success Lead (Global) - ClimateTech SaaS The company: A fast-growing SaaS start-up in the climate tech space - renowned for their "Tech for Good" Series A funded, having over doubled their revenue in the last 2 consecutive years Serves 200+ clients and expanding rapidly in the UK, US … Europe, and APAC The role: As the Customer Success Lead you will... Develop, design and manage all aspects of the customer success function, including building a CS mission and implementing new processes to ensure customer retention and drive revenue expansion Manage and grow a successful … Customer Success team, define KPI's, track metrics, drive process improvements and develop a scalable CS playbook whilst fostering a customer-centric culture Facilitate onboarding, smooth implementation and drive early product adoption Become a trusted advisor for your clients on a global scale, building strong business relationships and More ❯

Customer Success Lead (Global) - ClimateTech SaaS The company: A fast-growing SaaS start-up in the climate tech space - renowned for their "Tech for Good" Series A funded, having over doubled their revenue in the last 2 consecutive years Serves 200+ clients and expanding rapidly in the UK, US … Europe, and APAC The role: As the Customer Success Lead you will... Develop, design and manage all aspects of the customer success function, including building a CS mission and implementing new processes to ensure customer retention and drive revenue expansion Manage and grow a successful … Customer Success team, define KPI's, track metrics, drive process improvements and develop a scalable CS playbook whilst fostering a customer-centric culture Facilitate onboarding, smooth implementation and drive early product adoption Become a trusted advisor for your clients on a global scale, building strong business relationships and More ❯

CRM ANALYST - LONDON UP TO £42,000 THE COMPANY We are supporting a renowned sporting establishment on a customer-centric analytics hire. THE ROLE The successful CRM Analyst responsibilities will include: Lead strategic analysis projects focused on customer retention and engagement, identifying trends and behaviors that … drive long-term engagement Develop predictive models and segmentation strategies to forecast customer churn, optimise retention campaigns, and personalise customer journeys Design and deliver insightful dashboards and reports to track retention metrics, engagement trends, and campaign effectiveness YOUR SKILLS AND EXPERIENCE The successful CRM … Analyst will have the following skills and experience: Proven experience SQL Strong expertise in customer analytics, with a track record of using data to drive engagement strategies Proficiency in predictive modelling and segmentation techniques to optimize customer journeys. Hands-on experience with data visualization tools (e.g., Tableau, Power More ❯

Job ID: Ring of Security Limited (UK) Overview: Blink, a smart home security brand within Amazon Devices, is seeking a data-driven and customer-obsessed Digital/Lifecycle Marketing Manager to lead and execute innovative marketing campaigns in the EUK region. In this pivotal role, you will be responsible … growth through digital marketing, with a strong focus on email marketing, promotions, subscriptions, and managing performance-based campaigns. You will have ownership of the customer lifecycle, from activation to retention, leveraging paid marketing channels and optimizing subscription-driven initiatives. As part of the Blink/Ring marketing … team, this role will work cross-functionally with product, business development, creative, and engineering teams to develop, execute, and scale campaigns that drive customer engagement, acquisition, and revenue. This is an exciting opportunity to own high-impact marketing programs and shape Blink's digital marketing strategy in the EUK More ❯

re looking for people who want to build what modern commerce teams really need. The Role We are seeking highly organised and technically savvy Customer Success Managers who are driven to deliver results, demonstrate value, and drive customer retention. As a key member of the Customer Success … expectations. Serve as the primary point of contact for customers, providing guidance, support, and timely responses to inquiries. Regularly conduct business reviews to assess customer satisfaction and identify opportunities for improvement. 2. Drive customer success and retention: Develop and implement customer success strategies and initiatives … to ensure successful adoption and usage of our SaaS products. Monitor customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and retention rates. Identify potential risks or issues that may impact customer success and take proactive measures to mitigate them. 3. Collaborate with internal More ❯

completion. Work directly with Anaplan customers through video calls, emails, phone, and in-person meetings (when possible) to support the renewal cycle. Partner with Customer Success and Sales teams to ensure a seamless renewal experience, particularly in cases involving expansion or add-on opportunities. Negotiate renewal terms effectively, ensuring … customer retention while balancing business objectives. Manage the commercial aspects of customer transitions from legacy Anaplan products to newer offerings, optimizing customer utilization. Address customer and internal inquiries regarding renewals, pricing, and contract terms. Review, interpret, and confirm contract terms and conditions, working closely … and maintain all renewal-related documentation for compliance and reference. Resolve issues proactively by researching solutions and consulting with internal teams. Your Qualifications A "Customer First" mindset with a strong focus on retention and satisfaction. 3+ years of SaaS renewals, sales, customer success, or account management More ❯

Emarsys, An SAP Company, is the omnichannel customer engagement platform, which empowers marketers to build, launch, and scale personalized cross-channel campaigns that drive business outcomes. By rapidly aligning desired business results with proven omnichannel customer engagement strategies - crowdsourced from leading brands across your industry - our platform enables … experience) The Digital Client Success Team is ensuring our clients' success and satisfaction in the digital segment. We are guiding our clients on their customer journey and deliver a seamless customer experience through the strategic implementation of consistent digital touchpoints. The Digital Client Success Team Lead is tasked … to drive a team of Digital Client Success Managers (DCSMs) towards ensuring high customer satisfaction and adoption of the Emarsys platform while ensuring that the team remains motivated to deliver exceptional expertise and service to our customers. You will own strategic initiatives among our digital programmes and collaborate with More ❯

Enterprise Customer Success Manager, EMEA United Kingdom, London - Hybrid Join AutogenAI - Revolutionising Bid and Proposal Writing with generative AI AutogenAI is a leader in Generative AI SaaS, transforming how organisations create and optimise winning bids, tenders and proposals through cutting-edge natural language processing technology. We are one of … we invite passionate professionals to join our journey of innovation, helping shape the future of AI-powered business solutions. Job Summary: As an Enterprise Customer Success Manager, EMEA at AutogenAI, you will be the primary point of contact for 10-15 of our Enterprise customers, ensuring they derive maximum … value from our AI solutions. You will play a pivotal role in driving customer satisfaction, retention, and growth, while working closely with Sales, Professional Services, and Marketing to expand our footprint and enhance our customer experience. This role offers the opportunity to build meaningful relationships with More ❯

Customer Success Operations Manager Competitive + Bonus + Benefits Manchester or Slough/Heathrow Approach, UK Permanent full time Make a real impact by turning customer feedback into action. At IRIS Software Group, we build software that helps organisations thrive - and were just as committed to listening to … our customers as we are to supporting their success. Were looking for a Customer Success Operations Manager to take ownership of our customer feedback programmes and use insights to help shape customer experience across the business. In this role, youll manage our NPS, Product NPS, and CSAT … turning feedback into clear recommendations that influence how we retain customers, improve satisfaction, and deliver long-term value. Youll work closely with teams across Customer Success, Sales, Product, Marketing and Supportplaying a key role in how we listen to customers and act on what they tell us. If you More ❯

Customer Success Lead (Global) - ClimateTech SaaS The company: A fast-growing SaaS start-up in the climate tech space - renowned for their Tech for Good Series A funded, having over doubled their revenue in the last 2 consecutive years Serves 200+ clients and expanding rapidly in the UK, US … Europe, and APAC The role: As the Customer Success Lead you will... Develop, design and manage all aspects of the customer success function, including building a CS mission and implementing new processes to ensure customer retention and drive revenue expansion Manage and grow a successful … Customer Success team, define KPI's, track metrics, drive process improvements and develop a scalable CS playbook whilst fostering a customer-centric culture Facilitate onboarding, smooth implementation and drive early product adoption Become a trusted advisor for your clients on a global scale, building strong business relationships and More ❯

experience counts, but we also know that it's you, the person behind the experience, that makes it count. About the role As a Customer Success Manager, you will be a key player in building and maintaining strong relationships with our customers to ensure their success, satisfaction and expansion. … You will be responsible for the full customer journey from onboarding through renewal, with a high focus on proactive churn reduction, proof of the value and striving for a higher product adoption. Responsibilities Act as the primary point of contact for assigned customers, building trusted advisor relationships. Conduct regular … their goals. Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of our products/services. Address and resolve customer concerns promptly, escalating issues when necessary. Renew accounts to enhance customer retention with timely management. Gather feedback through surveys and product More ❯

experience counts, but we also know that it's you, the person behind the experience, that makes it count. About the role As a Customer Success Manager, you will be a key player in building and maintaining a strong relationship with our customers to ensure their success, satisfaction and … expansion. You will be responsible for the full customer journey from onboarding through renewal, with a high focus on proactive churn reduction, proof of the value and striving for a higher product adoption. Responsibilities Act as the primary point of contact for assigned customers, building trusted advisor relationships. Conduct … their goals. Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of our products/services. Address and resolve customer concerns promptly, escalating issues when necessary. Renew accounts to enhance customer retention with timely management. Gather feedback through surveys and product More ❯

people excited about driving real impact. As a human centred company (quite literally), every team member counts - and that's where you come in. Customer Success at Humaans Our Customer Success team at Humaans is responsible for providing exceptional experiences to our customers to ensure they can optimise … a diverse portfolio of customers, ensuring their long-term success and satisfaction. Defining, optimizing, and scaling processes to deliver a consistently delightful and seamless customer experience. Taking ownership of customer renewals, exceeding retention targets, and driving customer loyalty through continuous value delivery. Gaining a deep … understanding of each customer's unique use cases, goals, and challenges, and aligning them with best practices and innovative solutions. Collaborating cross-functionally with Sales and Marketing teams to strengthen customer relationships, celebrate milestones, and share success stories that amplify customer advocacy. Actively partnering with Product and More ❯

improve each day, week and month • Assist with commercial conversations and actions • Escalate big upsell opportunities to your Account Directors and Co-Founders Qualifications Customer Satisfaction and Customer Retention skills Analytical Skills Relationship Building Customer Service Excellent communication and interpersonal skills Ability to multitask and More ❯

improve each day, week and month • Assist with commercial conversations and actions • Escalate big upsell opportunities to your Account Directors and Co-Founders Qualifications Customer Satisfaction and Customer Retention skills Analytical Skills Relationship Building Customer Service Excellent communication and interpersonal skills Ability to multitask and More ❯

a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Sr. Manager, Customer Success at Vanta, you will build and lead our upmarket Customer Success motion in the EMEA region, shaping the customer experience for … our Upmarket customers, driving strategic engagement, and fostering cross-functional collaboration. The mission of the Customer Success team is to ensure our customers achieve their desired outcomes and maximize the value they receive from our products. We aim to build strong, lasting relationships and drive long-term customer success and retention. This role fits into fulfilling this mission by leading the Upmarket Customer Success efforts in EMEA, setting the standard for customer experience, driving strategic engagement, and ensuring cross-functional alignment. What you'll do as the Sr, Manager, Customer Success at Vanta: Set More ❯

distributed architecture, and hybrid cloud operations. You'll work closely with the Account Teams, ProServe Cloud Architects, Engagement Managers, and Delivery Consultants to drive customer success and business growth. As ProServe's customer relationship owner you'll be primarily focused on all elements of the sales engagement, defining … business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings and creating proposals and securing customer signoff of Statements of Works (SOW). Following project launch, you will stay connected with the customer to ensure we are delivering the agreed customer business outcomes (CBO … analytical, problem-solving, and project management abilities. PAEs performance will be measured against key metrics including but not limited to Revenue, Billable Bookings and customer satisfaction (CSAT). The AWS Professional Services organisation is a global team of experts that help customers realize their desired business outcomes when using More ❯

Control 2.0 - built for tougher times. What we're looking for We're looking for our first Lead Account Manager to join Omnea's customer team. You'll be excited to own expansion quotas and renewal outcomes for our rapidly scaling customer base, to build a function and … to have a massively accelerated career trajectory. You will own the relationship with our customers throughout the entire customer lifecycle, playing a crucial role in managing our largest and most strategic customers. Your key focus will be to ensure customers get meaningful value from Omnea from the earliest stages … trusted advisor & partner to our customers & stakeholders at all levels (from the procurement managers up to the CFOs) and be the voice of the customer internally, working closely with teams across the business (both technical and commercial) to help ensure we are truly operating with customer-centricity at More ❯

digital effectiveness. Lead the e-commerce marketing strategy and plan for the North America website, to optimise leads, sales and revenue supporting both new customer acquisition and customer retention targets across trade and direct channels. Deliver fresh, engaging content and update existing content which adheres to … seasonal trends and booking targets. Working with respective teams to develop key landing pages, campaign promotions, product recommendations, merchandising techniques and personalisation to improve customer journey and funnel metrics. Lead on key financial reporting and provide updates on core actions being taken across the site on a weekly, monthly … and quarterly basis. Work with the Digital and Analytics team to build the North America suite of dashboards across web, customer and booking data to provide regular trading insights, review key performance metrics, analyse trends and deliver action plans to improve overall e-commerce effectiveness. Identify any key pain More ❯