76 to 100 of 323 Customer Retention Jobs in England

Are you an experienced digital professional passionate about delivering seamless website experiences and optimising customer journeys? This successful and well-established luxury travel company is looking for a talented Website & CRM Manager to join their dynamic marketing team! About the Role: As the Website & CRM Manager, you will play a key role in managing both company website and eCRM … customer journey. You will oversee the operational aspects of website content, ensuring it's up-to-date, technically sound, and optimised for search. You will lead website management projects, ensuring functionality, performance, and user experience are always at their best. Additionally, you will collaborate closely with the Head of Marketing to develop and execute CRM strategies aimed at customer … roadmaps, ensuring smooth project progression. Ensure website security in partnership with external agencies and developers. Lead content updates, working closely with copywriters, content creators, and the wider marketing team. Customer Journey Optimisation: Collaborate with the Head of Marketing to analyse and improve the digital customer journey. Run A/B and multivariate tests with our CRO agency to More ❯

GTM) strategies, positioning, messaging, and product launch initiatives. You will lead a team of product marketers, working closely with cross-functional teams to drive product adoption, market differentiation, and customer engagement. This role is crucial in communicating the value of our products to both internal teams and external audiences, ensuring alignment with business growth objectives. This Director of Product … Marketing role is ideal for a strategic, customer-centric leader who thrives in a dynamic environment and is passionate about driving product success in the SaaS and sports industries. If you're excited about shaping the future of sports technology through innovative marketing, this role is for you! WHAT YOU'LL DO Product Marketing Strategy & Leadership: Develop and execute … product launches and features, ensuring cross-functional alignment with product management, sales, and marketing. Shape product positioning, value propositions, and messaging to ensure differentiation in the market and strong customer resonance. Own the product lifecycle from a marketing perspective, including market research, customer insights, and competitive analysis. Serve as the voice of the customer , gathering feedback and More ❯

financial controls. Commercial Execution Design and execute go-to-market strategies to expand revenue streams and increase market share. Collaborate with sales and marketing teams to optimize pricing models, customer acquisition, and retention strategies. Leverage your market expertise to drive commercial success and create competitive advantage. Comms & Stakeholder Management Serve as the primary spokesperson, cultivating relationships with … and partners. Present company performance and strategic direction to the board and investors, ensuring clear, concise communication at all levels. Operational Excellence Ensure operational efficiency by optimizing processes, enhancing customer satisfaction, and scaling core systems. Lead initiatives that improve team performance, product delivery, and overall customer value while ensuring compliance with industry standards and regulations. Key Qualifications: Proven … company. Demonstrated ability to scale operations , drive growth, and lead cross-functional teams through strategic and operational challenges. SaaS Expertise: Deep understanding of SaaS business models, including product development, customer success, and market positioning strategies. Expertise in managing the financial health of SaaS companies, including experience with P&L, forecasting, and operational budgets. Communication & Influence: Exceptional communication skills with More ❯

Elevation Recruitment Group are partnering with is a leading importer and distributor of a wide range of products, catering to various industries. With a strong commitment to quality and customer satisfaction, they specialise in sourcing and delivering innovative products to meet their clients' diverse needs. This role is responsible for developing and implementing an ecommerce strategy that improves customer … ecommerce site from concept to completion. This new site is a part of their new B2B lead generation strategy Responsibilities: Own and execute the ecommerce strategy to drive revenue, customer acquisition, and retention. Manage the daily trading operation optimising for seamless user experience and high conversion. Develop and lead the promotional trading calendar across key seasons and launches. Oversee … campaigns and SEO strategies, working closely with agencies to maximise ROI. Lead content creation and social media engagement to boost brand visibility and traffic. Partner with Supply Chain, Marketing, Customer Services, and Design teams to ensure alignment and exceptional execution. Analyse website and customer data to inform decisions, spot trends, and seize new opportunities. Project manage new functionality More ❯

Your Team Responsibilities Analytics Consultants act as trusted advisors to our clients across the region and have responsibility for managing the associated client relationships. Consultants look to develop deep linkages with our clients and help clients make best usage of More ❯

new partners to expand Coro's presence across Canada. Drive pipeline generation through existing partner networks via upselling, cross-selling, and market expansion. Collaborate with internal sales, marketing, and customer success teams to drive joint go-to-market initiatives. Enablement and Support Deliver comprehensive enablement, including product training, co-selling resources, and technical guidance. Support partners through the full … sales cycle to ensure successful customer acquisition and retention. Act as a strategic advisor to partners, ensuring high satisfaction and consistent engagement. Performance Tracking and Reporting Track partner activity, performance metrics, and contribution to pipeline and bookings. Provide ongoing reporting, insights, and forecasts to sales leadership. Maintain CRM hygiene and account documentation to ensure accurate visibility and execution. Qualifications More ❯

new partners to expand Coro's presence across Canada. Drive pipeline generation through existing partner networks via upselling, cross-selling, and market expansion. Collaborate with internal sales, marketing, and customer success teams to drive joint go-to-market initiatives. Enablement and Support Deliver comprehensive enablement, including product training, co-selling resources, and technical guidance. Support partners through the full … sales cycle to ensure successful customer acquisition and retention. Act as a strategic advisor to partners, ensuring high satisfaction and consistent engagement. Performance Tracking and Reporting Track partner activity, performance metrics, and contribution to pipeline and bookings. Provide ongoing reporting, insights, and forecasts to sales leadership. Maintain CRM hygiene and account documentation to ensure accurate visibility and execution. Qualifications More ❯

report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose. Job Summary As a Customer Success Manager within the Customer Success Department, you will play a pivotal role in managing and nurturing relationships with our clients across EMEA. Reporting to and working closely … with the Head of Customer Success, you will drive customer outcomes, retention, and growth. This role requires deep experience in managing clients, a consultative approach, and the ability to lead by influence, ensuring the successful execution of business and departmental strategies. What You'll Be Doing Take ownership of managing and growing relationships with key clients … ensuring their long-term success and satisfaction. Strategically evolve and implement best practices in customer success, ensuring consistent, scalable, and impactful delivery across the client base. Serve as a trusted advisor, driving client adoption, expansion, and renewals by aligning solutions to client goals and objectives. Partner closely with internal teams, including Sales, Product, and Marketing, to ensure seamless client More ❯

positive way we interact which is why so many of our employees stay with us long term. Due to expansion and growth, we have a new role for a Customer Support Manager to join our fantastic VisNet Monitoring team. You will be working closely with a talented team of people with many years’ industry experience who are supportive, collaborative … and very inclusive. ***This role requires you to be on-site in Capenhurst near Chester (CH1 6ES) 2 days per week*** As Customer Support Manager (CSM) for the VisNet Monitoring team, you’ll be our clients' dedicated point of contact, ensuring they gain maximum value from our hardware and software solutions. You will be responsible for customer retention … and the proactive development of client relationships across key accounts. You’ll collaborate closely with product, engineering, QA as well as support and commercial teams to deliver a seamless customer experience and ensure the long-term success of each client relationship. Key Responsibilities of the role are: Customer Support & Relationship Management Build strong, trusted relationships with key customer More ❯

what it takes to be part of Echobox? We'd love to hear from you. About the Role: We are looking for an enthusiastic, agile, diligent and highly organised Customer Support Specialist to cover client support. As a member of our dynamic team, you will gain invaluable experience working with our Customer Success, Sales, Product and Engineering teams. … and timely support to clients through training sessions, consultations, Executive Business Reviews and ongoing assistance, ensuring that they are fully equipped to succeed with the platform. Monitor and improve customer engagement, ensuring high renewal rates by fostering strong, long-term relationships with clients and ensuring their success with Echobox. Identify opportunities for customers to optimise their use of Echobox … products, helping them unlock more value and enhance their overall experience. Collaborate with the Product team to relay customer feedback, identify product gaps, and contribute to shaping the product roadmap to better serve customer needs. Leverage your SaaS experience to continually improve customer lifecycle management, focusing on retention, expansion, and customer satisfaction. Advocate for More ❯

As the EMEA Technical Customer Success Manager, you will play a crucial role in driving client success across the EMEA region while coordinating efforts between headquarters and field teams. You will be the technical leader overseeing the customer relationship throughout the entire journey. As a hands-on technical expert, you'll also need project management and communication skills … to effectively manage multiple customers during different phases of the product lifecycle. Your dual responsibilities will center around ensuring customer satisfaction and growth, while providing regional leadership to align field operations with the global strategy. This position is highly technical, requiring hands-on experience with complex Operational Technology (OT) environments. The ideal candidate will be able to support solutions … able to address technical challenges in OT ecosystems and offer practical, real-time support to ensure optimal performance. In this role, you will: Develop and implement strategies to improve customer satisfaction, retention, and expansion within the region. Customer Relationship Management: Build and maintain strong, long-term relationships with customers, acting as the primary point of contact More ❯

Do you possess previous Customer enagagmenent experience in a SAAS environment? Are you motivated to work in a fast-paced customer centric environment? About Our Client A dynamic and purpose-led financial services company based in London, with a mission is to empower the industry to make better decisions for superior long-term outcomes. With over … professionals currently working, a unique opportunity for a Customer Success Manager to join the vibrant and thriving team in London. Job Description As a Customer Success Manager, the role is extremely diverse and working as a part of a vibrant and engaging team: Sales Handoff & CRM Management Oversee smooth transition from Sales to Customer Success Create client … training 5. Client Relationship Management Own a portfolio of clients, conducting regular check-ins Address concerns and provide strategic support Act as a trusted advisor and voice of the customer 6. Internal Communication & Feedback Loop Share insights, issues, and feature requests with senior management Act as a liaison between clients and the development team 7. Client Support & Documentation Respond More ❯

Graduate Customer Experience Account Manager Location: Hemel Hempstead Salary: £19,500 - £26,000 + Commission Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support and occasional … face to face customer meetings Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your customers. Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer … third line support and follow up when resolved Handle general billing queries. Understand & pre-empt competitor risk Use company reporting mechanisms to prioritise your daily/weekly actions. Handle customer feedback and complaints both on the phone and in writing. Assist other departments to resolve customer-based challenges. Skills & Experience: Customer service or Sales experience. Excellent communication More ❯

Graduate Customer Experience Account Manager Location: Hemel Hempstead Salary: £19,500 - £26,000 + Commission Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support and occasional … face to face customer meetings Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your customers. Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer … third line support and follow up when resolved Handle general billing queries. Understand & pre-empt competitor risk Use company reporting mechanisms to prioritise your daily/weekly actions. Handle customer feedback and complaints both on the phone and in writing. Assist other departments to resolve customer-based challenges. Skills & Experience: Customer service or Sales experience. Excellent communication More ❯

Graduate Customer Experience Account Manager Location: Hemel Hempstead Salary: £19,500 - £26,000 + Commission Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support and occasional … face to face customer meetings Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your customers. Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer … third line support and follow up when resolved Handle general billing queries. Understand & pre-empt competitor risk Use company reporting mechanisms to prioritise your daily/weekly actions. Handle customer feedback and complaints both on the phone and in writing. Assist other departments to resolve customer-based challenges. Skills & Experience: Customer service or Sales experience. Excellent communication More ❯

Customer Support Advisor £24,000 - £30,000 Our client, a market leader manufacturer, based in Dewsbury, is looking for a professional and motivated individual to join their customer service team as a Customer Support Advisor. This is an essential position within the organisation focusing on maintaining strong customer relationships and ensuring their excellent rate of customer … This is a fully office-based role located in Dewsbury, only apply if this is within a commutable distance for you. What you'll be involved with as a Customer Support Advisor: Handling general enquiries that come in via phone and e-mail Processing orders, liaising with quality control and handling product returns Stock controlling Technical trouble shooting with … end user Delivering an outstanding service to our customers Dealing with technical queries B2B and B2C Complaint management Actively participating in continuous improvement Skills and Attributes of a Customer Support Advisor: Written and verbal communication, interpersonal skills. Proactive, positive attitude and eagerness to learn. Ability to prioritise, multi-task and take corrective action. A team player who will support More ❯

Graduate Customer Experience Account Manager Location: Hemel Hempstead Salary: £19,500 - £26,000 + Commission Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support and occasional … face to face customer meetings Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your customers. Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer … third line support and follow up when resolved Handle general billing queries. Understand & pre-empt competitor risk Use company reporting mechanisms to prioritise your daily/weekly actions. Handle customer feedback and complaints both on the phone and in writing. Assist other departments to resolve customer-based challenges. Skills & Experience: Customer service or Sales experience. Excellent communication More ❯

Graduate Customer Experience Account Manager Location: Hemel Hempstead Salary: £19,500 - £26,000 + Commission Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support and occasional … face to face customer meetings Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your customers. Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer … third line support and follow up when resolved Handle general billing queries. Understand & pre-empt competitor risk Use company reporting mechanisms to prioritise your daily/weekly actions. Handle customer feedback and complaints both on the phone and in writing. Assist other departments to resolve customer-based challenges. Skills & Experience: Customer service or Sales experience. Excellent communication More ❯

This position is posted by Jobgether on behalf of Fundraise Up. We are currently looking for a VP, Customer Success in North America. In this senior leadership role, you will spearhead and expand a global Customer Success organization dedicated to delivering exceptional customer outcomes across enterprise, strategic, mid-market, and SMB segments. Your focus will be on … driving customer retention, growth, and long-term value by establishing operational excellence throughout the customer lifecycle. You will work cross-functionally with Product, Sales, Marketing, and Implementation teams, ensuring alignment and seamless execution. Your leadership will be instrumental in building trusted partnerships with both customers and internal stakeholders while scaling a high-performing, customer-centric … team. Accountabilities: Lead, mentor, and grow a global Customer Success team, fostering a culture of accountability, excellence, and customer centricity. Own customer health and retention metrics, proactively identifying risks and driving team performance via KPIs and OKRs to ensure high retention and net revenue retention (NRR). Build and scale efficient More ❯

Client Account Manager (Customer Success Manager) (Portsmouth, UK) Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday Salary – £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps … leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role, you need at least … years of experience within a client facing role such as Account Management or Customer Success. In this role, you will be: Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes. Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments More ❯

financial institutions, banks, globally-recognized brands, and Web3 companies, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team Reporting to our Global VP of Customer Success, the Strategic CSM Lead will manage Strategic accounts and our EMEA Renewals Team. Responsibilities include managing and optimizing the efforts of Strategic Customer Success Managers and Renewal … Managers to increase platform value realization. This leadership role aims to improve team performance through strong operations, execution, efficiency, and scale, ultimately driving customer retention, business expansion, adoption, and satisfaction within regional accounts. The Strategic CSM Lead plays a pivotal role in fostering long-term customer relationships, ensuring the company's growth and reputation. This position … strategic thinking, operational expertise, and exceptional leadership to drive success in the region. What You'll Do Team Leadership: Serve as a player-coach for a team of Strategic Customer Success Managers and Renewal Managers, collaborating with cross-functional partners. Foster a collaborative, customer-centric culture within Fireblocks and across teams to achieve customer success outcomes. Account More ❯

globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team Reporting to our Global VP of Customer Success, the Strategic CSM, Lead will manage Strategic accounts and our Emea Renewals Team. The responsibilities include managing and optimizing the efforts and activities of Strategic Customer Success … realization. This key leadership role drives improving the team's performance results with strong operations, execution, efficiency, and scale. The goal will be to drive measurable outcomes to increase customer retention, business expansion, adoption and customer satisfaction within regional accounts. The Strategic CSM, Lead plays a pivotal role in ensuring the company's growth and reputation … by fostering long-term, successful customer relationships. This position requires a blend of strategic thinking, operational prowess, and exceptional leadership to drive success within the region. What You'll Do Team Leadership: Player coach as a Strategic Customer Success Manager and leading a team of Renewal Managers along with other cross-functional team partners and professionals. Foster a More ❯

VitalSource , is hiring a (n) Customer Success Manager to contribute to our Customer Success team located in Milton Keynes, United Kingdom . This is a hybrid role, primarily remote with occasional in-office collaboration. The position includes up to 20% travel, mainly for customer meetings, events, and other business-related activities as needed. Join our Customer Success team at VitalSource, where you'll be the key point of contact and trusted advisor for our valued customers. In this role, you'll drive customer satisfaction, retention, and growth by understanding their goals and helping them realize the full value of our solutions. We're looking for a Customer Success Manager who thrives … in building strong relationships, delivering exceptional support, and ensuring successful onboarding and engagement. If you're passionate about driving customer success and maximizing long-term value, we'd love to hear from you. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships across your accounts, understand stakeholder goals, and act as the customer's advocate within More ❯

A startups. About the role Relay is looking for a data-driven, hands-on Consumer Experience Product Manager to lead initiatives that enhance not only the end-to-end customer journey, but also provide valuable data and insights for our operations team to deliver parcels effectively to our customers. You'll collaborate cross-functionally with operations, design, engineering, and … support teams to ensure that the voice of the customer is embedded into everything we build. If you are passionate about customer-centric thinking and delivering experiences that delight users, we want to hear from you. What you'll do Product Ownership: Define and maintain a roadmap of CX improvements for web, mobile, and courier-facing tools, balancing … customer needs with operational efficiency. Data-driven Problem Solving : Use support ticket trends, delivery failure data, and customer feedback to identify root causes of poor experiences and propose scalable fixes Hypothesis-Driven Feature Development: Prioritize initiatives not by gut, but by data-backed impact potential. Use A/B tests, cohort analysis, and user segmentation to validate improvements More ❯

wellbeing and for women. This year, 95% of employees said it's a great place To Work - 41% higher than a typical UK company. The role: As a Senior Customer Success Manager at 15below, you'll build deep, trusted partnerships with a portfolio of customers in the global travel sector. You'll play a key role in helping customers … achieve measurable outcomes from our platform, while contributing to the growth and maturity of our Customer Success function. You'll combine strategic thinking with hands-on delivery, drawing on your knowledge of the travel industry, product expertise, and commercial awareness. You'll be: As a Senior Customer Success Manager at 15below, you'll build deep, trusted partnerships with … in the global travel sector. You'll play a key role in helping customers achieve measurable outcomes from our platform, while contributing to the growth and maturity of our Customer Success function. You'll combine strategic thinking with hands-on delivery, drawing on your knowledge of the travel industry, product expertise, and commercial awareness. You'll be: Forming strategic More ❯