Senior Support Analyst
- Hiring Organisation
- ROCK
- Location
- Oxford, Oxfordshire, UK
- Employment Type
- Full-time
documentation and best practices. This role is not only focused on deep technical resolution but also on driving operational maturity through knowledge sharing and incident leadership. You'll serve as a key escalation point within the Advanced Support Team (AST), managing high-impact incidents while also acting … support staff. Your Impact in Action: • Expert Resolver: Address the highest complexity issues with a deep focus on root cause and long-term remediation. • Incident Commander: Guide the response and resolution of high-priority incidents. • Client Advisor: Serve as a technical contact for key client escalations when assigned. What ...