201 to 225 of 443 Incident Management Jobs in England

problems independently and effectively, often under time or business pressures in the short term. 3. Experience in working with external suppliers of support and services, effectively communicating, and negotiating incident resolution, influencing the delivery of project work, by building and maintaining strong working relationships. During the interview, candidates will be assessed on all of the essential criteria shown in … with colleagues. You will also work closely with business teams to ensure that business services are up to-date and always available. You will work collaboratively to ensure the incident, request, problem, change and release processes are managed and adhered to, dealing with and working with colleagues to resolve incidents and requests, escalating to the appropriate support teams and … third-party suppliers, as necessary. You will project manage and co-ordinate new technology solutions & upgrades and implement best practice ITIL service management and agile procedures, embedding them within our operational services . Role and Responsibilities Supporting IT Services Act as support and administration of database services, work to ensure services are always available to the public and internal More ❯

Level 3 support for enterprise systems, including Active Directory, SCCM, SolarWinds, and VDI environments. * Troubleshoot and resolve platform-related issues, escalating to engineering teams when necessary. * Assist in patch management, system updates, and maintenance to ensure compliance and security. * Develop and update support documentation, including troubleshooting guides, FAQs, and knowledge base articles. * Collaborate with engineering teams to support unified … access devices (UADs), endpoint management, and virtualized environments. * Provide hands-on support for automation scripts, workflows, and infrastructure monitoring tools. * Contribute to root cause analysis efforts for recurring platform incidents. * Support capacity planning and performance optimization by analysing system usage and trends. * Offer feedback on tools and processes, identifying improvements to enhance operational efficiency. * Participate in on-call rotations … of networking concepts (e.g., DNS, DHCP, VLANs, and firewalls) and storage systems. * Familiarity with virtualization platforms such as VMware, Citrix, or Hyper-V. * Experience with IT monitoring tools and incident management processes. * Exposure to cloud-based platforms (AWS, Azure, or GCP) is a plus. * Certifications like MCSE, ITIL, or similar are highly desirable. Key Attributes: * Strong problem-solving More ❯

You'll be hands-on, designing, implementing, and managing top-notch security solutions across all our cloud environments. You'll also play a key part in developing our vulnerability management program, working closely with our operational support, infrastructure, and development teams. Plus, you'll be right in the thick of security event monitoring, threat intelligence, and incident management … policy, standards, and guidelines. Threat Intelligence: You'll monitor and apply current and emerging threat intelligence, using tools like Google Threat Intelligence to proactively spot and tackle digital threats. Incident Response: You'll actively monitor for security incidents and jump into action with our incident response teams to contain, investigate, and prevent future security hiccups. Defining Controls: You … WAF, anti-virus, and O365 compliance & security centre . Familiarity with NIST (CSF Framework 2.0), ISO 27001, PCI-DSS, and GDPR . Experience operating and managing SIEM solutions , vulnerability management tools, and secure configuration tooling. Ability to use PowerShell and Python scripting for security automation. Experience working in or with agile and/or SecOps oriented teams . A More ❯

promptly, in line with Key Performance Indicators (KPI) and Service Level Agreements (SLA) for business & IT stakeholders, Provide the same for IBM Cloud Planning Analytics & Consolidation · Security User Access Management: Manage and maintain user provisioning & Role assignment across Finance applications and environments. Configure Segregation of duties & implement security diagnostics. · Environment Management: Experience of operating Lifecycle Services (LCS) for … end system interfaces, and conducting month and year-end system closure processes. Manage integrations/ISVs & Azure services such as Azure Key Vault, Logic Apps, and other connected services. · Incident Management: Log, track, and manage incidents using a ticketing system, ensuring timely resolution. · System Maintenance & Change Management Profile · Excellent knowledge of Dynamics365 Finance & Operations gained through a More ❯

Account Management Specialist 12 Month Contract £250 - £300 per day Inside IR35 City of London Hybrid 2 days on-site Our client is hiring for a motivated Account Management Specialist to join a fast-paced FinTech Partnerships team inLondon. In this role, youll have the opportunity to shape the future of payment solutions by working closely with some … operations for key partner accounts, providing insights through regular reporting and recommending enhancements to commercial processes. Take ownership of a secondary task within the FinTech Partnerships team, such as incident management, CRM administration and optimisation, or stakeholder management and knowledge sharing. What You Bring: 3+ years of experience, or equivalent, in a similar role (e.g., Key Account … Management, Sales, Business Development), ideally within the fintech or payments industry. Prior experience working with or within banks, EMIs, PSPs, or fintech companies. Strong analytical, communication, and project management skills, with the ability to drive improvements and influence stakeholders at various levels. Apply now to be considered. More ❯

support role, ideally within an applications or software support environment Familiarity with ServiceNow ITSM Strong organisational and communication skills (verbal and written) Excellent understanding of support ticketing systems and incident management practices Proven ability to troubleshoot and resolve issues independently, or escalate appropriately A collaborative mindset, comfortable working in a dynamic, fast-paced environment Knowledge of AWS, Datadog … Splunk (VictorOps) Familiarity with ITIL processes (or similar support frameworks) Experience working within regulated environments Experience with KPI/Dashboard reporting and maintaining activity reports Proven ability to manage incident handovers effectively Microsoft, CompTIA, or other technical certifications (desirable) A continuous improvement mindset and a passion for delivering excellent user experiences The Perks: 25 Days Holiday, with the option More ❯

to mitigate business risks arising from both regulatory & security noncompliance. What youll do Integrate with customer and third-party security operations centre reporting as well as integration with security incident procedures Build, manage and update Vulnerability Lifecycle Management Product Lists (VLMPLs) for all supported customers Responding to and helping to co-ordinate the response to Major Vulnerability incidents … Sending out notifications and communications related to security vulnerabilities that affect multiple technologies Creation and ownership of vulnerability incidents providing a Start to Finish level of incident management Proactive identification of vulnerabilities Provide supporting information on potential impacts and mitigating actions for new threats or vulnerabilities from vendor, threat intelligence and subscriptions Establishing good practice vulnerability treatment throughout … multiple resolver teams as well as presenting reports to business stakeholders such as Delivery Leadership Ability to work effectively as part of a team Knowledge/Understanding of vulnerability management tools such as Tenable, Qualys VMDR or Microsoft Defender Experience of Defender for Endpoint Awareness of: S ecurity best practice (ITIL, COMPTIA) IT security and software vulnerabilities Experience in More ❯

to mitigate business risks arising from both regulatory & security noncompliance. What youll do Integrate with customer and third-party security operations centre reporting as well as integration with security incident procedures Build, manage and update Vulnerability Lifecycle Management Product Lists (VLMPLs) for all supported customers Responding to and helping to co-ordinate the response to Major Vulnerability incidents … Sending out notifications and communications related to security vulnerabilities that affect multiple technologies Creation and ownership of vulnerability incidents providing a Start to Finish level of incident management Proactive identification of vulnerabilities Provide supporting information on potential impacts and mitigating actions for new threats or vulnerabilities from vendor, threat intelligence and subscriptions Establishing good practice vulnerability treatment throughout … multiple resolver teams as well as presenting reports to business stakeholders such as Delivery Leadership Ability to work effectively as part of a team Knowledge/Understanding of vulnerability management tools such as Tenable, Qualys VMDR or Microsoft Defender Experience of Defender for Endpoint Awareness of: S ecurity best practice (ITIL, COMPTIA) IT security and software vulnerabilities Experience in More ❯

to mitigate business risks arising from both regulatory & security noncompliance. What youll do Integrate with customer and third-party security operations centre reporting as well as integration with security incident procedures Build, manage and update Vulnerability Lifecycle Management Product Lists (VLMPLs) for all supported customers Responding to and helping to co-ordinate the response to Major Vulnerability incidents … Sending out notifications and communications related to security vulnerabilities that affect multiple technologies Creation and ownership of vulnerability incidents providing a Start to Finish level of incident management Proactive identification of vulnerabilities Provide supporting information on potential impacts and mitigating actions for new threats or vulnerabilities from vendor, threat intelligence and subscriptions Establishing good practice vulnerability treatment throughout … multiple resolver teams as well as presenting reports to business stakeholders such as Delivery Leadership Ability to work effectively as part of a team Knowledge/Understanding of vulnerability management tools such as Tenable, Qualys VMDR or Microsoft Defender Experience of Defender for Endpoint Awareness of: S ecurity best practice (ITIL, COMPTIA) IT security and software vulnerabilities Experience in More ❯

provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is … complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and More ❯

health, performance, and stability, proactively resolving issues to meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support More ❯

health, performance, and stability, proactively resolving issues to meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support More ❯

health, performance, and stability, proactively resolving issues to meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support More ❯

health, performance, and stability, proactively resolving issues to meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support More ❯

in regulated environments) Strong technical background with Microsoft stack (.NET Core, C#, SQL, etc.) Familiarity with modern cloud platforms and observability tools (e.g. Dynatrace, Azure App Insights) Confident in incident management, stakeholder engagement, and service governance Knowledge of ITIL and a continuous improvement mindset Excellent communication and team management skills Interested in making a real impact in More ❯

decisions and careful controls that distinguish us in both banking and technology. Across all of the business areas you support, you will lead the way in real-time risk management by ensuring key risk indicators are well-defined and understood, incidents are managed, MI and reporting packs are created, and risk & control assessments are completed. We are looking for … troubleshooting to help resolve incidents, issues and/or regulatory requests quickly and within the correct boundaries You can demonstrate experience in leading Risk & Control Assessments, Control Development, Assurance, Incident Management and Issue & Action Management You have experience in data and technology risk areas including a good understanding of GDPR, PECR and evolving considerations for AI and More ❯

Job Description Job Purpose The ICE Cybersecurity Digital Forensics and Incident Response (DFIR) team is responsible for defending critical financial infrastructure from Global Cyber threats. We leverage an evolving arsenal of controls that require technical proficiency as well as tenacity, professionalism, and strong communication skills. Responsibilities Security Analytics - Efficiently distill actionable information from large data sets for reporting, hunting … and anomaly detection Incident Management - Detect, document, investigate, and resolve security incidents in an efficient manner Endpoint Forensics - Construct meaningful incident timelines from forensic artifact analysis Counter Measures - Ability to design and implement preventative and corrective controls to counteract emerging threats Proactive Threat Hunting - Develop and execute focused plans to discover advanced threats that evade traditional security More ❯

and European offices, ensuring exceptional service standards, strong client relationships, and continuous operational improvement. This is a hands-on leadership role that blends service delivery expertise, ITIL-driven process management, and people leadership. Key responsibilities of the role: Lead and manage support teams, driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring SLA/… KPI targets are consistently met. Manage Jira Service Desk operations, incident resolution, and root cause analysis. Build insightful Power BI dashboards to track and report on service performance. Act as the primary point of contact for service-related issues, managing client relationships and expectations. Ensure compliance with ISO 27001 standards and develop risk mitigation strategies. Drive continuous improvement initiatives … to optimise processes and enhance customer satisfaction. Experience required: 5+ years’ experience in service delivery management in SaaS, cloud, or enterprise software environments. Strong expertise in ITIL processes, incident management, and RCA. Proficient in Jira Service Desk, Power BI, and familiar with ISO 27001 frameworks. Excellent communicator with proven stakeholder management and team leadership skills. Holds More ❯

cancer as you are. What will be some of the main responsibilities? Strategic Leadership: Develop and execute CRUK's information security strategy, aligning with organisational goals and risk appetite. Incident Management: Oversee security incidents and investigations, ensuring effective response and remediation. Compliance and Governance: Ensure compliance with UK GDPR, Data Protection Act 2018, PCIDSS v4.0, and other relevant … Data Privacy, Risk, and Audit teams. Security Operations: Implement and enhance security controls across various platforms (Microsoft 365/Azure, AWS, Salesforce, etc.). Manage threat intelligence, monitoring, and incident response. Policy Development: Develop and maintain information security policies, procedures, and guidance. Stakeholder Engagement: Communicate effectively with C-suite, trustees, regulators, and technical teams. Represent CRUK in external security … the ability to find creative solutions to problems and a willingness to challenge conventional thinking by the development of alternative solutions. Highly organised with excellent project, service and supplier management skills. Certifications: CISSP, CISM, CCSP, or ISO 27001 Lead Auditor/Implementer. What will I gain? Each and every one of our employees contributes to our progress and is More ❯

critical success factors All audits of resolved incidents are carried out. All incidents have the latest upto date information and Taskings are relevant and being progressed. Ensure that the incident record is kept up to date throughout the incident lifecycle. Responsible for all incidents within the incident management solution. Tickets owned are notified/escalated as More ❯

critical success factors All audits of resolved incidents are carried out. All incidents have the latest upto date information and Taskings are relevant and being progressed. Ensure that the incident record is kept up to date throughout the incident lifecycle. Responsible for all incidents within the incident management solution. Tickets owned are notified/escalated as More ❯

critical success factors All audits of resolved incidents are carried out. All incidents have the latest upto date information and Taskings are relevant and being progressed. Ensure that the incident record is kept up to date throughout the incident lifecycle. Responsible for all incidents within the incident management solution. Tickets owned are notified/escalated as More ❯

provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is … complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … and observability stacks. Partner with platform and infrastructure teams to enforce secure device baselines and policies. Build self-healing, zero-trust-aligned architectures for secure device management. Observability & Event Management: Implement real-time observability of endpoint health, risk exposure, and threat posture. Integrate with cybersecurity event and incident management pipelines for early detection and rapid response. Collaborate … with the cyber and incident response teams to streamline investigation and containment. Ensure high-fidelity logging and alerting from all edge device sources. Compliance & Risk Management: Ensure devices meet internal policies and external regulatory standards through automation and audit-readiness. Drive policy enforcement through scalable automation and end-user experience design. Manage the lifecycle of security configuration across More ❯

are met or exceeded; works with the CSM to enhance security team effectiveness and performance. 5. Conducts recalling audits, prepares, and submits critical and confidential information directly to client management team. 6. Oversees site security systems to ensure safe and compliant operation of the facility. 7. Maintains and troubleshoots on-site security technology. 8. Assists with site equipment inspections … and audit compliance. 9. Maintains required security documentation, ensuring accuracy in accordance with established policies and procedures. 10. Serves as primary point of contact to datacenter management and security personnel when the CSM is unavailable. 11. Performs additional tasks assigned by management. 12. Keeps management informed of major accomplishments, issues and concerns. 13. Identifies security shortfalls and offers … means of transportation (public or private). EDUCATION/EXPERIENCE • Associate degree in relevant field and 4 or more years of related experience in the security industry or business management equivalents, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. • Experience in management. • Experience with Microsoft More ❯