201 to 225 of 656 Incident Management Jobs in England

and functionalities oIncorporate these features into value added use cases and drive their adoption across the organisation to enhance operational performance Integration Plug In Management oInstall configure and integrate various Control M Plug Ins eg Databases Application Integrator Managed File Transfer into solution designs oAssess the business value of … Peoplesoft) Testing, Flexcube technical PL/SQL, Grafana, IBM Tivoli Workload Scheduler, IIS Server, Java, JavaScript, JBoss, Jenkins, Jira Service Desk, Kafka, Kibana, Knowledge Management, Kubernetes, Mainframe - Cobol/JCL, Mainframe Autosys, Major incident management, Microservices, MongoDB, MS SQL Server, MSBI-SSRS, MySQL, Nginx, Oracle DB Administration … PostgreSQL, PowerBI, Problem Management, Prometheus, Python, React, ServiceNow ITSM, ServiceNow-Event Management, ServiceNow(ITOM ITSM and other) Functional Testing, Shell Scripting, Splunk, SpringBoot, Tomcat-Apache, VB.Net, Websphere, Windows Server More ❯

and functionalities oIncorporate these features into value added use cases and drive their adoption across the organisation to enhance operational performance Integration Plug In Management oInstall configure and integrate various Control M Plug Ins eg Databases Application Integrator Managed File Transfer into solution designs oAssess the business value of … Peoplesoft) Testing, Flexcube technical PL/SQL, Grafana, IBM Tivoli Workload Scheduler, IIS Server, Java, JavaScript, JBoss, Jenkins, Jira Service Desk, Kafka, Kibana, Knowledge Management, Kubernetes, Mainframe - Cobol/JCL, Mainframe Autosys, Major incident management, Microservices, MongoDB, MS SQL Server, MSBI-SSRS, MySQL, Nginx, Oracle DB Administration … PostgreSQL, PowerBI, Problem Management, Prometheus, Python, React, ServiceNow ITSM, ServiceNow-Event Management, ServiceNow(ITOM ITSM and other) Functional Testing, Shell Scripting, Splunk, SpringBoot, Tomcat-Apache, VB.Net, Websphere, Windows Server More ❯

Team/Function Overview: The Global Head of Market Operations Tech (MOT) production management role will oversee a large group of employees and contractors across the globe. This role is crucial for the organization's simplification efforts and involves close collaboration with technology, business, and operations leaders to support … of competitors' products, and strategic awareness. Responsibilities include implementing functional strategies, managing budgets, planning, policy formulation, and influencing future strategies. The role involves full management of multiple teams, including performance evaluations, hiring, disciplinary actions, and budget approvals. It may also involve cross-disciplinary activities. Key Responsibilities: Oversee all aspects … architecture, working closely with end-users. Analyze existing systems to improve quality. Manage vendor relationships, including offshore managed services. Enhance service levels, operational efficiencies, incident management, problem management, and knowledge sharing. Establish a strong culture of Cyber Security awareness and ownership within Markets Ops tech. Lead development More ❯

Escalation Engineer (EM), AWS Support, Escalation and Event Management Would you like the opportunity for the work you do every day to have an impact on a global scale? To work in a close-knit and supportive team and advocate for the very best for your customers? Read on … ABOUT US The Escalation and Event Management (E2M) team, part of the Amazon Web Services (AWS) Support organization, is dedicated to managing critical escalations, customer-facing communications, and handling large-scale customer-impacting events. E2M's purpose is to drive operational excellence and improvements to the overall customer support … about technology and demonstrate a strong desire to learn more and do more with AWS. ABOUT THE ROLE As part of the E2M 'Event Management' team, we work to identify widespread and/or systemic customer-facing problems for Amazon Web Services. We are responsible for monitoring internal tools More ❯

process to correctly identify root cause and remediation plan. Clearly identify cross-functional dependencies between teams to ensure execution alignment of troubleshooting, analysis and incident resolution. Liaison between R&D and vendor teams when necessary for escalated incidents. Monitor service level agreements amongst vendors to ensure compliance with established … when necessary. Develop and configure tools for the Robotics Clinical Operations teams to sustain business demand for tasks such as pre-operative planning case management, support incident management, system monitoring, and operational reporting/data analytics. What You Need (Required Qualifications) Bachelor's degree in Software Engineering More ❯

Peoplesoft) Testing, Flexcube technical PL/SQL, Grafana, IBM Tivoli Workload Scheduler, IIS Server, Java, JavaScript, JBoss, Jenkins, Jira Service Desk, Kafka, Kibana, Knowledge Management, Kubernetes, Mainframe - Cobol/JCL, Mainframe Autosys, Major incident management, Microservices, MongoDB, MS SQL Server, MSBI-SSRS, MySQL, Nginx, Oracle DB Administration … PostgreSQL, PowerBI, Problem Management, Prometheus, Python, React, ServiceNow ITSM, ServiceNow-Event Management, ServiceNow(ITOM ITSM and other) Functional Testing, Shell Scripting, Splunk, SpringBoot, Tomcat-Apache, VB.Net, Websphere, Windows Server More ❯

developing an ITIL environment Experience of monitoring, diagnosing and troubleshooting network and infrastructure faults and performance Strong understanding of cyber security principles, priorities and incident management Project management experience ensuring delivery of key milestones across concurrent projects Excellent customer facing skills and experience in supporting the pre … Cisco, Palo-Alto, Juniper Knowledge of working to cybersecurity standards; Cyber Essentials Plus, IASME, ISO27001 Experience of working in an Agile or Prince2 project management framework Experience in the research, development and rollout of new services Experience of Azure/Microsoft 365 Benefits 30 days annual leave per year More ❯

for our 1st and 2nd Line Support functions. If you are passionate about service excellence and have a proven track record in IT operations management, we want to hear from you! About you: To be successful in this role, you will need proven experience in a related field, which … provides a solid foundation for understanding the complexities of IT services. You will need experience in Service Operations Management, demonstrating a deep understanding of the intricacies involved in delivering high-quality IT support. Your expertise with IT Service Management Toolsets will be crucial, as you will leverage these … continuous improvement. Additionally, negotiation and conflict resolution skills will empower you to address issues effectively and maintain positive working relationships. Key focus areas: Direct Management: Lead the 1st and 2nd Line Support teams, focusing on resource management, service level monitoring, and maintaining key performance indicators. Incident Management More ❯

for our 1st and 2nd Line Support functions. If you are passionate about service excellence and have a proven track record in IT operations management, we want to hear from you! About you: To be successful in this role, you will need proven experience in a related field, which … provides a solid foundation for understanding the complexities of IT services. You will need experience in Service Operations Management, demonstrating a deep understanding of the intricacies involved in delivering high-quality IT support. Your expertise with IT Service Management Toolsets will be crucial, as you will leverage these … continuous improvement. Additionally, negotiation and conflict resolution skills will empower you to address issues effectively and maintain positive working relationships. Key focus areas: Direct Management: Lead the 1st and 2nd Line Support teams, focusing on resource management, service level monitoring, and maintaining key performance indicators. Incident Management More ❯

IT assistance and training to all stakeholders. Duties The IT Support Analyst will: Follow and deliver upon the trusts IT service desk support and incident management policies and processes to all stakeholders. Follow and deliver IT service desk incident and support service offerings in line with the … requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate … asset management system for IT resources. Ensure the integrity of the trusts records of IT assets and their assignments to stakeholders. Ensure the assignment of IT assets to stakeholders are managed, maintained, recorded and updated effectively and accurately. Follow relevant health and safety guidelines and participate in risk assessments More ❯

Director of IT Engineering Role Expectations The Director of Engineering (DOE) possesses a range of management, technology, and engineering experiences serving as the leader of our engineering department. The DOE is responsible for developing the technological vision for the Company in partnership with other executives; establishing the executive direction … utilized in support of our staff, partners, and customers to help improve and increase business; as well as oversee the effective deployment, implementation, and management of internal engineering operations. The DOE will develop a roadmap and budget to help support technology investments that enable the Company to meet its … and engineering will be used and ensure that the technological resources meet the company's short and long-term vision. Technical Leadership and Team Management Lead and empower The Company's engineering team to develop strategies for the execution of our work and oversee that those strategies are thoughtfully More ❯

for implementing, running and overseeing the information security function across the countries and Tunstall entities in your scope, ensuring consistent and strong information security management in support of our business goals and in line with the global Information Security strategy and direction. You will be the main point of … counselling service, Boost your learning and growth through access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials, A warm and welcoming team environment, Development and a chance to build a rewarding career. Some of your key tasks will be... Main … and global functions in InfoSec to support internal and external audits and ensure their success, Support other InfoSec teams and local IT teams during incident management and incident response activities, Liaise with Data Protection Officers for the implementation of data protection processes and controls, and during any More ❯

System Development Engineer, AWS Incident Response Job ID: Amazon Support Services Pty Ltd AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of … Drive the resolution of large scale customer impacting issues as part of a team rotation, including some weekends and holidays - Design, build, and enhance incident detection and management tools - Participate in Agile sprints to evolve business processes and technologies - Create and review documentation; design new standard operating procedures … platform issues and own projects to drive improvements - Mentor peers in your areas of technical and operational strength A day in the life AWS Incident Response is at the heart of the high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing More ❯

daily checks on the Company's systems and resolve any issues prior to the doors opening to the public. Employ appropriate maintenance, support, and incident management processes and procedures to support and maintain AV equipment, and to investigate and resolve AV equipment-related incidents. Employ best practice processes … both individually and with other Technology team members. Create and maintain desktop, laptop, and mobile device technical support documentation where required. Participate in Problem Management, Major Incident, and Disaster Recovery activities as required. Undertake knowledge management activities: identifying, controlling, and storing any pertinent information, and maintaining knowledge More ❯

services to the end users Assist with documenting and maintaining processes and work instructions Responsible for VIP support across DIT and BEIS Manage asset management within the Incident process of issuing/receiving equipment Skills and Experience: Windows 10 and Mac OS expertise in end user support Office … Zscaler and Okta is a must Strong knowledge of audio-visual equipment to support ministerial meeting rooms Strong Service Now experience across Request and Incident Management 3+ years of asset management experience within Service Now ITIL Foundation Certification is a strong advantage MCSA Windows 10 certification More ❯

line capability wherever and whenever required. We are looking for an experienced product security practitioner with expertise in developing and maintaining robust product security management systems for defence and government customers. The Chief Product Security Engineer will take responsibility for ensuring that all security aspects of the design, development … teams, including in terms of: Deriving security requirements Undertaking security risk assessments for products Preparing security risk mitigation plans Review and approval of Security Management plans Security policy maintenance and monitoring Production of LoB security metrics Management of attendance at external security forums Attendance and support to the … Security Special Interest Group Lead security incident management teams during incident/crisis situations in conjunction with the Lead Product Security Engineer(s) The Chief Product Security Engineer has delegated authority within the independent Design Integrity function, responsible for the following elements: Security process maintenance and monitoring More ❯

contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager, you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management … are supported, monitored, and improved across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home … Office’s enterprise-wide ServiceNow environment to ensure operational scalability. Key Responsibilities • Lead hands-on migration of core practices: o Incident Management o Problem Management o Change Enablement o Service Desk o Request Fulfilment • Plan and facilitate detailed workshops with Civil Servants to: o Explain impacts of More ❯

contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager, you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management … are supported, monitored, and improved across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home … Office’s enterprise-wide ServiceNow environment to ensure operational scalability. Key Responsibilities • Lead hands-on migration of core practices: o Incident Management o Problem Management o Change Enablement o Service Desk o Request Fulfilment • Plan and facilitate detailed workshops with Civil Servants to: o Explain impacts of More ❯

threats around the clock Developing and managing the IT budget, ensuring expenditures remain within the allocated budget while seeking optimisation opportunities Ensuring the effective management of IT services, including Incident, Problem, Change, Asset, Knowledge, Service Desk, Security Operations and ITSM tooling Your previous experience is likely to include … . Leading and developing high-performing, global and multicultural teams to implement efficient processes and drive CI in IT service management Extensive experience and proven ability to manage complex projects and drive strategic initiatives Extensive experience in IT security operations and incident management, with a strong focus … all times Demonstrate a proven ability to inspire, lead and develop high-performing, diverse and multicultural teams to achieve common goals Drive global change management processes and ensure widespread adaption, leading organisational transformation and aligning initiatives with long-term strategic objectives Have a sound understanding of project management More ❯

Maintain awareness of current and emerging threats that might impact Cogna Manage and maintain our MDM solution and ensure hardware is compliant SaaS vendor management, ensuring compliance and regular reviews. What we’re looking for 5+ years of enterprise IT/information security or similar relevant experience; B2B, SaaS … compliance, including GDPR, ISO27001, CyberEssentials, and SOC2 Type II, both from the technical as well as corporate side. Strong understanding of (third-party) risk management principles, incident management and security operations Strong MacOS admin experience; ideally with JAMF Some experience with modern cloud environments; Azure preferred Proficient More ❯

Maintain awareness of current and emerging threats that might impact Cogna Manage and maintain our MDM solution and ensure hardware is compliant SaaS vendor management, ensuring compliance and regular reviews. What we’re looking for 5+ years of enterprise IT/information security or similar relevant experience; B2B, SaaS … compliance, including GDPR, ISO27001, CyberEssentials, and SOC2 Type II, both from the technical as well as corporate side. Strong understanding of (third-party) risk management principles, incident management and security operations Strong MacOS admin experience; ideally with JAMF Some experience with modern cloud environments; Azure preferred Proficient More ❯

Maintain awareness of current and emerging threats that might impact Cogna Manage and maintain our MDM solution and ensure hardware is compliant SaaS vendor management, ensuring compliance and regular reviews. What we’re looking for 5+ years of enterprise IT/information security or similar relevant experience; B2B, SaaS … compliance, including GDPR, ISO27001, CyberEssentials, and SOC2 Type II, both from the technical as well as corporate side. Strong understanding of (third-party) risk management principles, incident management and security operations Strong MacOS admin experience; ideally with JAMF Some experience with modern cloud environments; Azure preferred Proficient More ❯

Deskside support service to around 50 users although this number could change. Daily tasks include logging of all issues raised using Service Now call management system, resolving incidents where possible or passing to 2nd line or relevant support teams, whilst still managing ownership of calls through to completion. Incident management - ensuring that all incidents are resolved within SLA timescales. Raising Centrica Energy specific service/change requests, managing through to completion. Delivering IMAC project work, attending project meetings and work groups as and when requested. Shift rota spilt between hours of 7am - 6:30pm. Monday to Friday … 365. Must be a Team Player with drive, motivation, and ability to work under pressure. Drive, motivation, and ability to work unsupervised. AD Account management and Administration. Azure Account management and Administration. Intune Account Management and Administration. Desirable skills: Basic LAN/WAN knowledge If this is More ❯

prioritise tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring … integrity and honesty in everything you do. Proven experience in a similar role, with a background in operations or software development. Knowledge of ticket management best practices, incident prioritisation and escalation, monitoring, and continuous improvement. Effective communication and interpersonal skills. Strong analytical and problem-solving abilities. Experience troubleshooting More ❯

prioritise tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring … in everything you do. Skills and competencies: Proven experience in a similar role, with a background in operations or software development. Knowledge of ticket management best practices, incident prioritisation and escalation, monitoring, and continuous improvement. Effective communication and interpersonal skills. Strong analytical and problem-solving abilities. Experience troubleshooting More ❯