226 to 250 of 659 Incident Management Jobs in England

and resolve complex data integration and processing issues, troubleshoot performance bottlenecks, and ensure high availability of critical data services with minimal downtime. Data Pipeline Management & Optimization : Oversee and optimize data pipelines (ETL/ELT) across on-premise and cloud environments, ensuring seamless data flow while proactively enhancing data throughput … performance issues and leverage advanced scripting and orchestration tools (e.g., Python, Bash, Apache Airflow) to automate workflows and reduce operational overhead. Root Cause Analysis & Incident Management : Lead post-incident reviews, perform root cause analysis for data disruptions, and implement corrective actions, while creating detailed reports and documentation … for our customers worldwide. Do you think we could be a match? We look forward to meeting you. If you are passionate about data management, enjoy sharing your knowledge and expertise, and are ready to make an impact, then we invite you to apply for this amazing job. More ❯

Deep understanding and experience with Active Directory and Entra ID (Azure AD). PowerShell Automation: Strong scripting skills for system administration and M365. Endpoint Management: Proven ability to manage and troubleshoot Windows desktops and endpoints. Troubleshooting: Proven ability to diagnose and resolve complex technical issues. Proactive Approach: Strong analytical … skills with a drive to automate. Incident Management: Experience with incident handling. My client is based in London More ❯

Maintenance (CFM) Manager you will be based at our Hemel Hempstead site, providing engineering services and guidance on property matters affecting the on-going management and development of the critical and non-critical infrastructure within the Data Center facilities. As part of this you will be instrumental in the … planning, management and implementation of the delivery of FM services to ensure operational performance is maintained at all times, to the highest possible standards. You will ultimately be responsible for the 24/7 facility maintenance engineers and administrative support staff at that site. What you will do Be … high standards of Health and Safety and ensure all Safe Systems of Work processes are adhered to. Take the lead role in Event and Incident response Work to ensure initial incident reports are completed and shared with customer Maintain a proactive involvement in the on-going technical evaluation More ❯

Android and iOS operating systems and their associated mobile device hardware. Ability to troubleshoot common desktop, mobile, hardware, software, and network issues. Understanding of incident management processes, preferably with experience using an IT Service Management (ITSM) tool and/or support tools. Strong organisational skills with the More ❯

aspects of service delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge … and expertise associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially … with Team Leader. Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge sharing tools. Proactively research problems and solutions and More ❯

with the Head of IT, Applications Manager, Indirect Procurement and Legal team leads to size and implement future support requirements included 24/7 incident management for global operations. * Manage D365 project budget * Manag, lead and support relevant meetings as appropriate. These must include project progress reports, executive … role implementing and growing D365 F&O - Essential * Experience managing and implementing Power Platform solutions - Desirable * Application specific knowledge (Desirable): o Warehousing and inventory management knowledge o Vendor managed inventory knowledge o Vendor management o Production control and costings o Product information management o PLM integration experience … o Project management and accounting * Experience working with Microsoft 365, Azure Entra ID and SQL - Desirable * Agile Foundation/Practitioner - Desirable * Demonstratable experience engaging with stakeholders on all levels of a business, internal and external - Essential * A team player used to learning new skills & taking on new challenges - Essential More ❯

in-person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritize and escalate incidents based on urgency and impact. Ensure timely resolution … of issues and adherence to service level agreements (SLAs). Requests & Starter/Leaver Management – Log and track requests in the service desk ticketing system. Ensure timely completion of requests and ensure that new starters requests are fulfilled in a timely manner including following our documented laptop build process … Intune and Autopilot. Customer Service - Deliver excellent customer service by actively listening to users and empathizing with their concerns. Keep end-users informed of incident progress, notifying them of impending changes or agreed outages. Provide user training and support for various applications and technologies. Documentation - Create and maintain accurate More ❯

our customers. About the role As a Service Operations Engineer at Amiosec, you will monitor production infrastructure for faults and issues, including creation and management of security-based alerts, day to day management, etc. Working hours are Monday – Friday, 7.5 hours per day on a weekly shift rotation. … note - Due to the nature of our work, all candidates will be required to obtain and maintain UK security clearance (DV) Typical Activities Include: Incident and Major Incident Management Release and Deployment activities Fulfilling service requests such as information requests or new hardware requests Hardware provisioning activities … hosts and vCentre technologies. Experience in firewalled Network/Gateway environments Desirable: CCNP Experience of using collaboration tools e.g. Atlassian Confluence & JIRA. Mobile Device Management (MDM) knowledge. Experience with SIEM tools e.g. Splunk. Experience with VMWare, Veeam Backup. Experience with Windows server platforms. Experience of using deployment automation tools More ❯

our customers. About the role As a Service Operations Engineer at Amiosec, you will monitor production infrastructure for faults and issues, including creation and management of security-based alerts, day to day management, etc. Working hours are Monday – Friday, 7.5 hours per day on a weekly shift rotation. … note - Due to the nature of our work, all candidates will be required to obtain and maintain UK security clearance (DV) Typical Activities Include: Incident and Major Incident Management Release and Deployment activities Fulfilling service requests such as information requests or new hardware requests Hardware provisioning activities … hosts and vCentre technologies. Experience in firewalled Network/Gateway environments Desirable: CCNP Experience of using collaboration tools e.g. Atlassian Confluence & JIRA. Mobile Device Management (MDM) knowledge. Experience with SIEM tools e.g. Splunk. Experience with VMWare, Veeam Backup. Experience with Windows server platforms. Experience of using deployment automation tools More ❯

devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you'll bring: Experience … delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial More ❯

Tencent Overseas IT and local Operations teams to provide the best cloud platform solution/architecture for Tencent business and affiliate users. Infrastructure & Asset Management Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software Maintain server room operations: HVAC, power, racks, and physical/virtual … critical systems Operations & Technical Support Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS) Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack) Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s … Partner with HR/InfoSec to enforce IAM policies and compliance standards Continuous Improvement Develop IT operational playbooks and knowledge base documentation Optimize vendor management for procurement and SLAs Perform other IT tasks as assigned by the IT manager, including office IT construction, system deployment, changes, upgrades, etc. Who More ❯

Tencent Overseas IT and local Operations teams to provide the best cloud platform solution/architecture for Tencent business and affiliate users. Infrastructure & Asset Management Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software Maintain server room operations: HVAC, power, racks, and physical/virtual … critical systems Operations & Technical Support Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS) Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack) Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s … Partner with HR/InfoSec to enforce IAM policies and compliance standards Continuous Improvement Develop IT operational playbooks and knowledge base documentation Optimize vendor management for procurement and SLAs Perform other IT tasks as assigned by the IT manager, including office IT construction, system deployment, changes, upgrades, etc. Who More ❯

leadership and capabilities. We’re looking for a Level 3 SOC Analyst to join our client's team, offering expertise in security analysis and incident response to help drive the success of their Cyber Security Operations Center (CSOC). In this role, you will investigate and validate potential security … mentor and uplift analyst skills and act as a key escalation point. The role will involve collaborating with global security teams, including CERT and Incident Management, to enhance overall security capabilities. Key Responsibilities: Advanced Incident Response: Handle escalated security incidents that L1 and L2 analysts cannot resolve … Security Reporting and Advisories: Contribute to or lead the delivery of cyber security reports and advisories to key stakeholders. Residual Risk Assessment: Deliver post-incident analysis, technical lessons learned, and reporting to assess residual risk. Advanced SIEM Tuning: Refine and tune SIEM tools to reduce false positives and detect More ❯

business risks and the information security implications Able to identify when information security risks need to be escalated to achieve the right level of management visibility. Able to prioritise security risks and controls, differentiating the essential from the "nice to have". Able to judge how to communicate messages … or analysis will bring diminishing returns. Can place appropriate weight on prevailing (sometimes conflicting) evidence. Support and manage budget Responsibility Responsibility of information security incident management Responsibility for security assessments and assurance activities (e.g. penetration testing) and when to use them. Oversee and management of security compliance … management and reporting in relation to any relevant regulatory or legal requirements Operational responsibility of management of third parties Responsibility for managing change management around project and change leadership. Able to judge the political and other people aspects of a situation, and tailor messages and approach to More ❯

business risks and the information security implications Able to identify when information security risks need to be escalated to achieve the right level of management visibility. Able to prioritise security risks and controls, differentiating the essential from the "nice to have". Able to judge how to communicate messages … or analysis will bring diminishing returns. Can place appropriate weight on prevailing (sometimes conflicting) evidence. Support and manage budget Responsibility Responsibility of information security incident management Responsibility for security assessments and assurance activities (e.g. penetration testing) and when to use them. Oversee and management of security compliance … management and reporting in relation to any relevant regulatory or legal requirements Operational responsibility of management of third parties Responsibility for managing change management around project and change leadership. Able to judge the political and other people aspects of a situation, and tailor messages and approach to More ❯

Operational Risk framework across core and emerging commercial and operational activities. Helping to review & improve on existing policies and guidelines in order increase risk management awareness and drive change in culture & behaviours. Supporting the Incident Management Regime by investigating and analysing incident reports to identify control … workload and strengthen process controls. Supporting the team to prepare risk reports and updates and presenting this information as part of regular internal risk management meetings. Supporting the Systems Development Lifecycle by working with IT to ensure that system changes or enhancements are aligned with the risk management … control processes; Experience in risk, audit/assurance, compliance/internal control or consulting; Strong IT Skills and aptitude, experience with Energy Trading Risk Management Systems (ETRM); BPMN process mapping experience; Professional qualifications preferred in accounting (ACA/ACCA/CIMA) or risk & financial (FRM/ERP/CFA More ❯

Lead () Job Number: Location: UK At AXA XL, the Cloud Platform Lead is an integral part of our cloud transformation journey, focusing on the management, optimisation, and innovation of our Azure Cloud environment. You will play a critical role in the ongoing management and optimisation of our Azure … aligned with industry standards. You will provide expert guidance and support to teams across the organisation and help troubleshoot and resolve technical issues. Platform Management: Taking ownership of the Azure PaaS Cloud platform, you will monitor its performance, reliability, and capacity. Your role will involve identifying and managing technical … be part of your role. You will assist in maintaining compliance with internal policies and external regulations, fostering a culture of security and risk management across the organisation. Incident Management: Acting as a key point of contact for resolving technical issues and incidents related to cloud services More ❯

infrastructure-as-code principles to enable fast, repeatable, and consistent provisioning of environments. Ensure cloud resources are highly scalable, reliable, and optimized for cost. Incident Management & Troubleshooting: Serve as a third-level escalation point for complex platform incidents. Quickly troubleshoot, diagnose, and resolve issues to minimize downtime and … automate routine tasks such as health checks, system hygiene, monitoring, and service maintenance. Continuously identify and implement automation opportunities to increase efficiency. Cloud Infrastructure Management: Oversee the management of global cloud infrastructure (primarily AWS) to ensure seamless integration, scaling, and resilience. Maintain services like AWS EC2, ECS, EKS … VPC, and Transit Gateways. UAT Environment Management: Build and maintain high-quality User Acceptance Testing (UAT) environments to ensure that pre-production testing mirrors production environments, allowing rigorous and reliable software validation before live releases. Monitoring & Maintenance: Perform daily monitoring and maintenance of infrastructure and services to ensure maximum More ❯

infrastructure-as-code principles to enable fast, repeatable, and consistent provisioning of environments. Ensure cloud resources are highly scalable, reliable, and optimized for cost. Incident Management & Troubleshooting: Serve as a third-level escalation point for complex platform incidents. Quickly troubleshoot, diagnose, and resolve issues to minimize downtime and … automate routine tasks such as health checks, system hygiene, monitoring, and service maintenance. Continuously identify and implement automation opportunities to increase efficiency. Cloud Infrastructure Management: Oversee the management of global cloud infrastructure (primarily AWS) to ensure seamless integration, scaling, and resilience. Maintain services like AWS EC2, ECS, EKS … VPC, and Transit Gateways. UAT Environment Management: Build and maintain high-quality User Acceptance Testing (UAT) environments to ensure that pre-production testing mirrors production environments, allowing rigorous and reliable software validation before live releases. Monitoring & Maintenance: Perform daily monitoring and maintenance of infrastructure and services to ensure maximum More ❯

infrastructure-as-code principles to enable fast, repeatable, and consistent provisioning of environments. Ensure cloud resources are highly scalable, reliable, and optimized for cost. Incident Management & Troubleshooting: Serve as a third-level escalation point for complex platform incidents. Quickly troubleshoot, diagnose, and resolve issues to minimize downtime and … automate routine tasks such as health checks, system hygiene, monitoring, and service maintenance. Continuously identify and implement automation opportunities to increase efficiency. Cloud Infrastructure Management: Oversee the management of global cloud infrastructure (primarily AWS) to ensure seamless integration, scaling, and resilience. Maintain services like AWS EC2, ECS, EKS … VPC, and Transit Gateways. UAT Environment Management: Build and maintain high-quality User Acceptance Testing (UAT) environments to ensure that pre-production testing mirrors production environments, allowing rigorous and reliable software validation before live releases. Monitoring & Maintenance: Perform daily monitoring and maintenance of infrastructure and services to ensure maximum More ❯

office in Uxbridge. Description Develop and implement IT security strategies and infrastructure. Lead implementation of Security tools Lead threats and vulnerabilities assessment, analysis and management Monitor and analyse the organisation's security posture on an ongoing basis. Lead and coordinate IT security incident response efforts, continue improving the … incident management process. Ensure compliance with all relevant information security and healthcare industry regulations. Conduct and facilitate IT security audits and risk assessments. Provide training and guidance on IT security best practices. Develop and maintain relationships with external IT security entities. Manage the IT security budget effectively. Profile … Demonstrated experience in Senior IT Security Analyst or Lead role Experience in wide range of security tools Extensive experience in risk, threats and vulnerabilities management Practical knowledge of IT security frameworks and risk management methodologies. Excellent problem-solving and analytic abilities. Strong communication and stakeholders management skills More ❯

office in Uxbridge. Description Develop and implement IT security strategies and infrastructure. Lead implementation of Security tools Lead threats and vulnerabilities assessment, analysis and management Monitor and analyse the organisation's security posture on an ongoing basis. Lead and coordinate IT security incident response efforts, continue improving the … incident management process. Ensure compliance with all relevant information security and healthcare industry regulations. Conduct and facilitate IT security audits and risk assessments. Provide training and guidance on IT security best practices. Develop and maintain relationships with external IT security entities. Manage the IT security budget effectively. Profile … Demonstrated experience in Senior IT Security Analyst or Lead role Experience in wide range of security tools Extensive experience in risk, threats and vulnerabilities management Practical knowledge of IT security frameworks and risk management methodologies. Excellent problem-solving and analytic abilities. Strong communication and stakeholders management skills More ❯

as a primary contact for all Cybersecurity matters, requiring a broad understanding of security controls and their effective implementation in corporate environments. Strong relationship management skills across the region/sub-region are essential to facilitate business adoption. As a Director within the Regional Security Office (RSO) service, you …/sub-region and solution lines. Effective relationships with senior leadership are crucial to support regional business goals and maintain an effective security risk management regime aligned with a security risk mitigation strategy. The role involves presenting to local leaders, regulators, and clients as needed, with prior regulatory management … managing its delivery via GCS services and promoting local control adoption. Lead colleague security culture programs. Represent the region/sub-region in security incident management. Manage remediation efforts, e.g., internal audit findings. Oversee cybersecurity compliance and conduct management. Cybersecurity Risk Management: Manage a cybersecurity risk committee to More ❯

Incident Communications Manager Location: London Work Pattern: Hybrid - 2 days on site Rate: Outside IR35 Role Purpose: You will be managing the business and technical incidents and high priority problems to resolution to ensure minimal impact to the business and client's business and analysing incidents and problems, identify … You'll communicate and work proactively with wider business stakeholders and managing expectations, ensuring strong customer relationship is kept. Role Responsibilities: Develop the Business Incident operation. Organise support and other resources during major incidents to reach resolution as quickly as possible. Bridge calls and manage communications with internal and … external stakeholders. Proactively identify potential problems and resolve them before they have an impact on the business. Work closely with the Change and Release Management team to ensure changes have been raised to resolve incidents and known errors and that the impact of changes are fully understood. Work closely More ❯

SaaS-based applications across various internal functions, including Finance, Underwriting Ops, Claims, Actuarial, Risk, and HR. Act as the first point of contact for incident resolution and issue management, ensuring that all reported problems are addressed in a timely and professional manner. Collaborate with internal stakeholders and third … vendors to triage, troubleshoot, and resolve technical issues. Monitor application performance and proactively identify potential issues before they impact the business. Lead or support incident response for application outages or degradation, including root cause analysis and reporting. Maintain and update support documentation and knowledge bases. Carry out compliance activities … applications. Deliver basic training sessions and create user guides or materials to help teams get the most from their tools. Support change and release management processes where relevant to application updates or transitions. Skills & Experience Required: Strong application support background, ideally within insurance or financial services. Proven experience working More ❯