226 to 250 of 430 Incident Management Jobs in England

supporting 7,500 colleagues worldwide. Key Responsibilities Lead the Digital Experience (DEX) lifecycle: needs analysis, persona mapping, reporting, and continuous improvement. Manage DEX tools: selection, deployment, configuration, reporting, vendor management, and integration with IT systems. Monitor performance, adoption, and sentiment; drive automated self-healing and behavioural change. Collaborate with IT, security, operations, and HR to align DEX with organisational … needs. Support incident management, create knowledge resources, and ensure endpoint compliance and optimisation. Promote digital dexterity, automation, and agile working practices across the organisation. Mentor technical staff and champion best practices. Skills & Experience Degree in IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting More ❯

supporting 7,500 colleagues worldwide. Key Responsibilities Lead the Digital Experience (DEX) lifecycle: needs analysis, persona mapping, reporting, and continuous improvement. Manage DEX tools: selection, deployment, configuration, reporting, vendor management, and integration with IT systems. Monitor performance, adoption, and sentiment; drive automated self-healing and behavioural change. Collaborate with IT, security, operations, and HR to align DEX with organisational … needs. Support incident management, create knowledge resources, and ensure endpoint compliance and optimisation. Promote digital dexterity, automation, and agile working practices across the organisation. Mentor technical staff and champion best practices. Skills & Experience Degree in IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting More ❯

supporting 7,500 colleagues worldwide. Key Responsibilities Lead the Digital Experience (DEX) lifecycle: needs analysis, persona mapping, reporting, and continuous improvement. Manage DEX tools: selection, deployment, configuration, reporting, vendor management, and integration with IT systems. Monitor performance, adoption, and sentiment; drive automated self-healing and behavioural change. Collaborate with IT, security, operations, and HR to align DEX with organisational … needs. Support incident management, create knowledge resources, and ensure endpoint compliance and optimisation. Promote digital dexterity, automation, and agile working practices across the organisation. Mentor technical staff and champion best practices. Skills & Experience Degree in IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting More ❯

high-availability SAP Cloud Platform Integration (CPI), SAP AEM, and related environments. Deep expertise in SAP CPI iFlows, adapters, Groovy scripting, and exception handling. Strong understanding of SAP API Management (Integration Suite) and SAP Edge Integration Cell. Proficiency with SAP Advanced Event Mesh, message routing, and event-driven architecture. Familiarity with SAP BTP, on-premise SAP systems (ECC, S … SOAP, sFTP, JDBC, and other protocols. Programming skills in Groovy, Java, and XSLT with a focus on security, data protection, and performance optimization. Experience managing transport and change governance, incident triage, and root cause analysis. Skilled in monitoring tools like SAP Cloud ALM, observability platforms, and incident management platforms such as Jira or Azure DevOps. Adept at … documentation using Confluence and following agile methodologies like Scrum and Kanban. Exceptional stakeholder management and communication skills, with a customer-centric approach. Nice to Have Skills: Experience with SAP Open Connectors and Edge computing concepts. Knowledge of automation tools and scripting to enhance operational efficiency. Familiarity with DevOps practices, continuous integration/deployment pipelines, and incident response automation. More ❯

analysts are expected to take an active role within the team and contribute to our strong support network. Previous experience of working on a Service Desk and using service management tools would be desirable. About us NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with … through defined processes; ensuring standards, quality and consistent service delivery at all times. be part of a team who raises users requests for support on the CSU IT Service management system and will be responsible for handling requests throughout the incident management lifecycle within agreed key performance indicator timescales. be expected to work in a flexible service More ❯

hands-on experience in Microsoft 365 and Azure administration. Strong understanding of Active Directory, Azure AD/EntraID, and identity/access management. Experience in ITIL-based change and incident management processes. Skills & Certifications: M365 - MS-900 (Fundamentals) & MS-102 (Expert) Azure - AZ-900 (Fundamentals) & AZ-104 (Administrator Associate) Proficiency with ITSM tools such as ServiceNow. Strong analytical More ❯

They will bring knowledge of core AWS and Azure services and experience performing systems engineering tasks as part of a project team. Duties/Scope The day-to-day management of the cloud infrastructures for Aptean's Business Systems, Applications, High Availability, and BAU (Business as Usual). Constant examination and re-evaluation of existing systems to provide efficiencies … cloud infrastructure model. Pre-requisites You will need at least 2 years' experience with cloud infrastructures, their configuration, monitoring and maintenance. Technical Essential Networking & Networking Administration Internal & External DNS Incident Management Windows Operating Systems (2016, 2019, 2022, 2025) Technical Troubleshooting and Problem Solving AZURE Cloud/Virtualisation Infrastructure Management Share Knowledge and Best Practice with Peers Technical … Microsoft Web Server (IIS) Administration Microsoft SQL Server Administration and Scripting PowerShell scripting Load Balancer Configuration Server Monitoring Linux Operating Systems (RH9, CentOS, Debian) AWS Cloud/Virtualisation Infrastructure Management Personal Essential You will need to be a good communicator as you will be liaising with a varied range of positions from the ground up to Senior Manager levels More ❯

understand the importance of providing outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and Incident Management, investigate research and resolve the end user's requests/incidents in a responsive manner. This may be achieved by physical site visit or remotely by accessing … we want to hear from you. Job description Job responsibilities Identifying, diagnosing and rectifying hardware and software faults, including liaising with suppliers if necessary Using software updates and patches, management consoles for encryption and anti-virus, and multi team liaison Ability to analyse data and determine trends or potential problems and anomalies (e.g. IT Service) Create and provide solutions … incidents and service requests to relevant other support teams based on incoming data from technical and non-technical sources Proactively identifies and resolves data quality issues within IT Service Management tool Provide advice to end-users and colleagues on the specifications of new hardware and software Provide basic user training on peripheral devices for connecting remotely to the Organisational More ❯

basis you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration … or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. As an individual you will be a self-starter with strong organisation skills and experienced at delivering to deadlines. You More ❯

basis you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration … or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. As an individual you will be a self-starter with strong organisation skills and experienced at delivering to deadlines. You More ❯

/7 control room environment, ensuring the smooth operation of electrical, mechanical, and IT infrastructure systems that support our data centre. Key Responsibilities Monitoring & Operations Monitor all Building Management Systems (BMS), Data Centre Infrastructure Management (DCIM), and security platforms. Track real-time performance of power, cooling, fire suppression, and network systems. Escalate alarms and anomalies according to standard … operating procedures (SOPs). Incident & Emergency Response Act as the first point of contact for incidents and outages. Coordinate communication between on-site engineers, external vendors, and management. Execute and document emergency procedures in line with SLA/OLA requirements. Reporting & Documentation Maintain accurate shift logs, incident reports, and escalation records. Support audit and compliance requirements (ISO … Uptime Tier Standards). Provide shift handover briefings to ensure continuity of operations. Compliance & Safety Ensure adherence to data centre security and access control procedures. Follow HSE and risk management guidelines during incidents. Support testing and drills for fire, power failure, and emergency evacuation. Skills & Qualifications Essential: Experience in a control room, NOC, SOC, or critical facilities monitoring environment More ❯

Directorates to maximise business performance. The aim of the expanding Cyber Security team within BS&I is to manage the cyber risk that could affect the Procurement & Supply Chain Management activities to ensure the availability and confidentiality of the products and services supplied. Reporting to the Procurement and Supply Chain Cyber Security Manager, you will be responsible for maintaining … chain teams and functions and carrying out Cyber risk assessments of companies external to MBDA. What we're looking for from you: Good understanding of best practice Good project management, planning and organising skills An understanding of procurement and supply chain tools and methodologies Strong commercial and financial understanding Excellent communication skills Excellent negotiation and influencing skills High level … of computer literacy and proficient in the use of Microsoft office tools for analysing and communicating purposes. Track record of success in project management Experience of working in a complex international matrix environment. Awareness of incident management practices is desirable. Whilst not essential, one of the following qualifications is highly desirable: CISMP – Certificate In Information Security Management More ❯

need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They … protect BDO reputation and enhance customer relationships. You'll be someone with: Customer Service Experience Proven experience of working with Tier 1 Microsoft applications (O365) Essential Proven Experience of Incident Management Systems (ServiceNow) Essential First Line level IT support experience preferably within a remote support position Knowledge of the operational and support aspects of computer systems, hardware, software More ❯

Collect, cleanse, and maintain accurate and reliable datasets to support operational and strategic needs. Make updates and amendments to the Electronic Patient Record (EPR) system, SystmOne. Manage the Vantage incident reporting system for the hospice, ensuring data integrity and timely updates. Provide first-line support for the Vantage system, addressing queries and troubleshooting basic issues. Monitor and update incident records on Vantage, assess breach severity, and ensure appropriate documentation. Produce incident management data and reports to support internal hospice governance and oversight. Support the preparation and delivery of regular and ad hoc reports for both internal and external stakeholders. Use data visualisation tools such as Power BI and Tableau to present insights in a clear, concise … onboarding process for new starters by facilitating SystmOne access and related guidance. Engage in relevant training, mentoring sessions, and professional development opportunities. Conduct audits and surveys related to data management and service performance as required. Develop in-depth knowledge of hospice data systems, services, and reporting requirements. Providing targeted, ad hoc user support and informal system training to enhance More ❯

the organisation. What You’ll Be Doing Lead and mentor a high-performing team across BI, analytics, and platform support Own the operational health of the data platform: SLAs, incident management, problem resolution, and vendor oversight Drive continuous improvements—from patching and upgrades to service continuity and automation Collaborate with engineering teams to enhance CI/CD pipelines … hands-on experience with Azure, Databricks, Power BI, and SQL (Business Objects a bonus) Proven track record leading technical teams in enterprise-scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management frameworks (ideal More ❯

the organisation. What You’ll Be Doing Lead and mentor a high-performing team across BI, analytics, and platform support Own the operational health of the data platform: SLAs, incident management, problem resolution, and vendor oversight Drive continuous improvements—from patching and upgrades to service continuity and automation Collaborate with engineering teams to enhance CI/CD pipelines … hands-on experience with Azure, Databricks, Power BI, and SQL (Business Objects a bonus) Proven track record leading technical teams in enterprise-scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management frameworks (ideal More ❯

the organisation. What You’ll Be Doing Lead and mentor a high-performing team across BI, analytics, and platform support Own the operational health of the data platform: SLAs, incident management, problem resolution, and vendor oversight Drive continuous improvements—from patching and upgrades to service continuity and automation Collaborate with engineering teams to enhance CI/CD pipelines … hands-on experience with Azure, Databricks, Power BI, and SQL (Business Objects a bonus) Proven track record leading technical teams in enterprise-scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management frameworks (ideal More ❯

the organisation. What You’ll Be Doing Lead and mentor a high-performing team across BI, analytics, and platform support Own the operational health of the data platform: SLAs, incident management, problem resolution, and vendor oversight Drive continuous improvements—from patching and upgrades to service continuity and automation Collaborate with engineering teams to enhance CI/CD pipelines … hands-on experience with Azure, Databricks, Power BI, and SQL (Business Objects a bonus) Proven track record leading technical teams in enterprise-scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management frameworks (ideal More ❯

the organisation. What You’ll Be Doing Lead and mentor a high-performing team across BI, analytics, and platform support Own the operational health of the data platform: SLAs, incident management, problem resolution, and vendor oversight Drive continuous improvements—from patching and upgrades to service continuity and automation Collaborate with engineering teams to enhance CI/CD pipelines … hands-on experience with Azure, Databricks, Power BI, and SQL (Business Objects a bonus) Proven track record leading technical teams in enterprise-scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management frameworks (ideal More ❯

the organisation. What You’ll Be Doing Lead and mentor a high-performing team across BI, analytics, and platform support Own the operational health of the data platform: SLAs, incident management, problem resolution, and vendor oversight Drive continuous improvements—from patching and upgrades to service continuity and automation Collaborate with engineering teams to enhance CI/CD pipelines … hands-on experience with Azure, Databricks, Power BI, and SQL (Business Objects a bonus) Proven track record leading technical teams in enterprise-scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management frameworks (ideal More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

positive note the office, the offices are amazing and hopefully somewhere you would want to go to work! The Infrastructure Services Analystwill be responsible for the day-to-day management of infrastructure topologies within the firm including servers, storage devices, firewalls, WAN, LAN, WIFI, Internet and unified communications. The individual will also be responsible for ensuring all devices are … extensive experience with the likes of M365 applications and Azure IaaS. Ideally we need a good all rounder with several years experience. Read on for more details Key Responsibilities: Incident Management: Respond to ServiceNow tickets and resolve incidents. Administration and Monitoring: Administer and monitor various systems including Windows Server, Azure, Entra ID, Intune, VMWare, VXRail, Cato Platform, Rubrik … Commvault, Juniper Mist, and APC. Daily Health Checks: Perform daily health checks of infrastructure services using management platforms like SolarWinds. Vulnerability Analysis and Patch Management: Analyse vulnerabilities using Rapid 7 and manage patching of servers, appliances, and switches. Ticket Logging: Log tickets with MSP and providers when services are impacted. Firmware Updates: Perform firmware updates for appliances like More ❯

note the office, the offices are amazing and hopefully somewhere you would want to go to work! The Infrastructure Services Analyst will be responsible for the day-to-day management of infrastructure topologies within the firm including servers, storage devices, firewalls, WAN, LAN, WIFI, Internet and unified communications. The individual will also be responsible for ensuring all devices are … extensive experience with the likes of M365 applications and Azure IaaS. Ideally we need a good all rounder with several years experience. Read on for more details... Key Responsibilities: Incident Management: Respond to ServiceNow tickets and resolve incidents. Administration and Monitoring: Administer and monitor various systems including Windows Server, Azure, Entra ID, Intune, VMWare, VXRail, Cato Platform, Rubrik … Commvault, Juniper Mist, and APC. Daily Health Checks: Perform daily health checks of infrastructure services using management platforms like SolarWinds. Vulnerability Analysis and Patch Management: Analyse vulnerabilities using Rapid 7 and manage patching of servers, appliances, and switches. Ticket Logging: Log tickets with MSP and providers when services are impacted. Firmware Updates: Perform firmware updates for appliances like More ❯

depending on experience Full time: Mon - Fri 09:00-17:00 Reporting to: Head of Customer Support & Monitoring About us: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with … get to the bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues. IT Support Analyst key objectives & responsibilities: Daily management of support tickets Daily Checks Compiling ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams, working closely with peers to deliver … on SLA’s Advanced skills in troubleshooting and analysis, networking, applications and systems Proactively contacting clients, contractors and stakeholders as a part of incident management Troubleshooting hardware\software issues Management of 3rd party suppliers Escalation of issues to the 2nd line support operatives Analysis and monitoring of site data feeds across various platforms Responding to daily client More ❯

internal and external teams to identify opportunities for security improvements and evaluate emerging security technologies. Gather forensic data for in-depth root cause analysis. Key Requirements Proven experience in incident management and response, including leading investigations in complex environments. Strong ability to work independently and collaboratively to achieve objectives. Previous experience within a Security Operations role. In-depth More ❯