251 to 275 of 659 Incident Management Jobs in England

SaaS-based applications across various internal functions, including Finance, Underwriting Ops, Claims, Actuarial, Risk, and HR. Act as the first point of contact for incident resolution and issue management, ensuring that all reported problems are addressed in a timely and professional manner. Collaborate with internal stakeholders and third … vendors to triage, troubleshoot, and resolve technical issues. Monitor application performance and proactively identify potential issues before they impact the business. Lead or support incident response for application outages or degradation, including root cause analysis and reporting. Maintain and update support documentation and knowledge bases. Carry out compliance activities … applications. Deliver basic training sessions and create user guides or materials to help teams get the most from their tools. Support change and release management processes where relevant to application updates or transitions. Skills & Experience Required: Strong application support background, ideally within insurance or financial services. Proven experience working More ❯

SaaS-based applications across various internal functions, including Finance, Underwriting Ops, Claims, Actuarial, Risk, and HR. Act as the first point of contact for incident resolution and issue management, ensuring that all reported problems are addressed in a timely and professional manner. Collaborate with internal stakeholders and third … vendors to triage, troubleshoot, and resolve technical issues. Monitor application performance and proactively identify potential issues before they impact the business. Lead or support incident response for application outages or degradation, including root cause analysis and reporting. Maintain and update support documentation and knowledge bases. Carry out compliance activities … applications. Deliver basic training sessions and create user guides or materials to help teams get the most from their tools. Support change and release management processes where relevant to application updates or transitions. Skills & Experience Required: Strong application support background, ideally within insurance or financial services. Proven experience working More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations … Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune … and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications More ❯

them in comprehending and dealing with that threat. Key Responsibilities: • Oversee and coordinate cyber security incidents for our clients • Conduct digital forensics on pertinent incident data (disk, volatile memory, network packets, log files). • Keep an updated perspective of the cyber threat environment and be capable of advising clients … communication abilities. Desirables: A current government security clearance (SC/DV) or willingness to acquire such a clearance will be seen as an advantage. Incident management certifications such as: CREST certified incident manager (CCIM) GIAC Certified Incident Handler (GCIH) Degree level qualified, MSc in Information Security More ❯

team will oversee the day-to-day running of our estate and drive operational best practice throughout the Brand. Accountability for all digital release management and alignment of all 3rd parties Ensure digital platforms remain optimised and performant and allow scalability and always provide reliable services. Mechanisms for sensing … our digital platform strategy, contributing towards the Technology function's Strategy. Own our services; taking responsibility for support, monitoring, and addressing technical issues and incident management, around the clock. You will be accountable for the owningthe content management system, support and maintenance, publishing all content on the … ensure the best possible customer experience, compliance to relevant regulation, and the protection of participants. Drive initiatives to help create best-in-class customer management and customer contact experiences, helping reduce friction in the player journey. Own the relationship with key suppliers of digital system elements and monitor their More ❯

infrastructure. Work closely with internal teams and stakeholders to understand and meet business infrastructure needs. Assist in the creation and maintenance of documentation, including incident logs, system records, and process guidelines. Ensure adherence to industry best practices and DXC Technology standards in infrastructure service delivery. Continuously develop technical skills … skills) AWS Certified Cloud Practitioner (for cloud computing knowledge) Microsoft 365 Certified: Fundamentals (for end-user service delivery expertise) Experience working with IT Service Management (ITSM) tools and familiarity with incident management processes. Why Join DXC Technology? Work with a global team of industry-leading professionals in More ❯

Technology Location:Cambridge (Hybrid 2 days/week in office) Day Rate:Competitive inside IR35 Duration:6 months Start Date:ASAP Role Type:Risk Management | IT Governance | Regulatory Compliance Our client, a leading global consultancy, is seeking an experiencedRisk Leadto shape and drive a robust risk management framework … effectively managed, aligned with corporate governance, and in full compliance with regulatory bodies such asOfqualandISOstandards. Key Responsibilities: Design, implement and own Exam Technologys risk management framework, policies and procedures. Identify and mitigate IT risks in high-stakes assessment products and services. Lead real-time risk assessments, audits, and remediation … teams to embed risk controls. Support the development of new assessment solutions from a risk perspective. Ideal Candidate Profile: Proven experience in IT Risk Management within complex or regulated environments. Strong knowledge of risk management frameworks such as ISO 31000, NIST, COSO. Solid understanding of cybersecurity, incident More ❯

Technology Location:Cambridge (Hybrid 2 days/week in office) Day Rate:Competitive inside IR35 Duration:6 months Start Date:ASAP Role Type:Risk Management | IT Governance | Regulatory Compliance Our client, a leading global consultancy, is seeking an experiencedRisk Leadto shape and drive a robust risk management framework … effectively managed, aligned with corporate governance, and in full compliance with regulatory bodies such asOfqualandISOstandards. Key Responsibilities: Design, implement and own Exam Technologys risk management framework, policies and procedures. Identify and mitigate IT risks in high-stakes assessment products and services. Lead real-time risk assessments, audits, and remediation … teams to embed risk controls. Support the development of new assessment solutions from a risk perspective. Ideal Candidate Profile: Proven experience in IT Risk Management within complex or regulated environments. Strong knowledge of risk management frameworks such as ISO 31000, NIST, COSO. Solid understanding of cybersecurity, incident More ❯

Technology Location:Cambridge (Hybrid 2 days/week in office) Day Rate:Competitive inside IR35 Duration:6 months Start Date:ASAP Role Type:Risk Management | IT Governance | Regulatory Compliance Our client, a leading global consultancy, is seeking an experiencedRisk Leadto shape and drive a robust risk management framework … effectively managed, aligned with corporate governance, and in full compliance with regulatory bodies such asOfqualandISOstandards. Key Responsibilities: Design, implement and own Exam Technologys risk management framework, policies and procedures. Identify and mitigate IT risks in high-stakes assessment products and services. Lead real-time risk assessments, audits, and remediation … teams to embed risk controls. Support the development of new assessment solutions from a risk perspective. Ideal Candidate Profile: Proven experience in IT Risk Management within complex or regulated environments. Strong knowledge of risk management frameworks such as ISO 31000, NIST, COSO. Solid understanding of cybersecurity, incident More ❯

Technology Location: Cambridge (Hybrid 2 days/week in office) Day Rate: Competitive inside IR35 Duration: 6 months Start Date: ASAP Role Type: Risk Management | IT Governance | Regulatory Compliance Our client, a leading global consultancy, is seeking an experienced Risk Lead to shape and drive a robust risk management … corporate governance, and in full compliance with regulatory bodies such as Ofqual and ISO standards. Key Responsibilities: Design, implement and own Exam Technologys risk management framework, policies and procedures. Identify and mitigate IT risks in high-stakes assessment products and services. Lead real-time risk assessments, audits, and remediation … teams to embed risk controls. Support the development of new assessment solutions from a risk perspective. Ideal Candidate Profile: Proven experience in IT Risk Management within complex or regulated environments. Strong knowledge of risk management frameworks such as ISO 31000, NIST, COSO. Solid understanding of cybersecurity, incident More ❯

Technology Location: Cambridge (Hybrid 2 days/week in office) Day Rate: Competitive inside IR35 Duration: 6 months Start Date: ASAP Role Type: Risk Management | IT Governance | Regulatory Compliance Our client, a leading global consultancy, is seeking an experienced Risk Lead to shape and drive a robust risk management … corporate governance, and in full compliance with regulatory bodies such as Ofqual and ISO standards. Key Responsibilities: Design, implement and own Exam Technologys risk management framework, policies and procedures. Identify and mitigate IT risks in high-stakes assessment products and services. Lead real-time risk assessments, audits, and remediation … teams to embed risk controls. Support the development of new assessment solutions from a risk perspective. Ideal Candidate Profile: Proven experience in IT Risk Management within complex or regulated environments. Strong knowledge of risk management frameworks such as ISO 31000, NIST, COSO. Solid understanding of cybersecurity, incident More ❯

Technology Location: Cambridge (Hybrid 2 days/week in office) Day Rate: Competitive inside IR35 Duration: 6 months Start Date: ASAP Role Type: Risk Management | IT Governance | Regulatory Compliance Our client, a leading global consultancy, is seeking an experienced Risk Lead to shape and drive a robust risk management … corporate governance, and in full compliance with regulatory bodies such as Ofqual and ISO standards. Key Responsibilities: Design, implement and own Exam Technologys risk management framework, policies and procedures. Identify and mitigate IT risks in high-stakes assessment products and services. Lead real-time risk assessments, audits, and remediation … teams to embed risk controls. Support the development of new assessment solutions from a risk perspective. Ideal Candidate Profile: Proven experience in IT Risk Management within complex or regulated environments. Strong knowledge of risk management frameworks such as ISO 31000, NIST, COSO. Solid understanding of cybersecurity, incident More ❯

Technology Location: Cambridge (Hybrid – 2 days/week in office) Day Rate: Competitive inside IR35 Duration: 6 months Start Date: ASAP Role Type: Risk Management | IT Governance | Regulatory Compliance Our client, a leading global consultancy, is seeking an experienced Risk Lead to shape and drive a robust risk management … governance, and in full compliance with regulatory bodies such as Ofqual and ISO standards. Key Responsibilities: Design, implement and own Exam Technology’s risk management framework, policies and procedures. Identify and mitigate IT risks in high-stakes assessment products and services. Lead real-time risk assessments, audits, and remediation … teams to embed risk controls. Support the development of new assessment solutions from a risk perspective. Ideal Candidate Profile: Proven experience in IT Risk Management within complex or regulated environments. Strong knowledge of risk management frameworks such as ISO 31000, NIST, COSO. Solid understanding of cybersecurity, incident More ❯

Technology Location: Cambridge (Hybrid – 2 days/week in office) Day Rate: Competitive inside IR35 Duration: 6 months Start Date: ASAP Role Type: Risk Management | IT Governance | Regulatory Compliance Our client, a leading global consultancy, is seeking an experienced Risk Lead to shape and drive a robust risk management … governance, and in full compliance with regulatory bodies such as Ofqual and ISO standards. Key Responsibilities: Design, implement and own Exam Technology’s risk management framework, policies and procedures. Identify and mitigate IT risks in high-stakes assessment products and services. Lead real-time risk assessments, audits, and remediation … teams to embed risk controls. Support the development of new assessment solutions from a risk perspective. Ideal Candidate Profile: Proven experience in IT Risk Management within complex or regulated environments. Strong knowledge of risk management frameworks such as ISO 31000, NIST, COSO. Solid understanding of cybersecurity, incident More ❯

Technology Location: Cambridge (Hybrid – 2 days/week in office) Day Rate: Competitive inside IR35 Duration: 6 months Start Date: ASAP Role Type: Risk Management | IT Governance | Regulatory Compliance Our client, a leading global consultancy, is seeking an experienced Risk Lead to shape and drive a robust risk management … governance, and in full compliance with regulatory bodies such as Ofqual and ISO standards. Key Responsibilities: Design, implement and own Exam Technology’s risk management framework, policies and procedures. Identify and mitigate IT risks in high-stakes assessment products and services. Lead real-time risk assessments, audits, and remediation … teams to embed risk controls. Support the development of new assessment solutions from a risk perspective. Ideal Candidate Profile: Proven experience in IT Risk Management within complex or regulated environments. Strong knowledge of risk management frameworks such as ISO 31000, NIST, COSO. Solid understanding of cybersecurity, incident More ❯

Technology Location: Cambridge (Hybrid – 2 days/week in office) Day Rate: Competitive inside IR35 Duration: 6 months Start Date: ASAP Role Type: Risk Management | IT Governance | Regulatory Compliance Our client, a leading global consultancy, is seeking an experienced Risk Lead to shape and drive a robust risk management … governance, and in full compliance with regulatory bodies such as Ofqual and ISO standards. Key Responsibilities: Design, implement and own Exam Technology’s risk management framework, policies and procedures. Identify and mitigate IT risks in high-stakes assessment products and services. Lead real-time risk assessments, audits, and remediation … teams to embed risk controls. Support the development of new assessment solutions from a risk perspective. Ideal Candidate Profile: Proven experience in IT Risk Management within complex or regulated environments. Strong knowledge of risk management frameworks such as ISO 31000, NIST, COSO. Solid understanding of cybersecurity, incident More ❯

required Troubleshoot incidents, escalate complex issues to relevant teams, and follow through to resolution. Develop and maintain comprehensive technical documentation , including: Knowledge base articles Incident reports/Incident Management Knowledge transfer materials Collaborate with cross-functional teams to evaluate and implement new solutions or features for shop … new releases and system updates. Support pre-MIP feature testing and validation in test environments. Ensure adherence to ITIL standards and best practices in incident and change management. Qualifications: Proven experience in manufacturing IT support roles, preferably in an aerospace or industrial environment. Solid hands-on experience with Manufacturing … experience. We specialize in digital systems (IT, embedded software, electronics and systems engineering) and industrial performance (quality assurance, supply chain, operational excellence and project management). Our expertise serves various technology sectors such as automotive, aerospace, defence, rail and energy while providing distinctive support for their development and operations. More ❯

of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and … to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within … optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident More ❯

of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and … to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within … optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident More ❯

to communicate and collaborate at senior levels Be part of the on call Team on a rota system Excel Proficient Key Responsibilities: Leadership and Management Lead a team of service Desk engineers to deliver a strong customer experience Conduct regular performance reviews Able and experienced in motivating and managing … manage service desk performance metrics Develop and implement processes and procedures to enhance team productivity Be the escalation point for the Service Desk for Incident and Major Incident management Lead the onboarding of new Managed Services custom ers. Service Desk Manager - £40,000 - £45,000 + Bonus More ❯

to communicate and collaborate at senior levels Be part of the on call Team on a rota system Excel Proficient Key Responsibilities: Leadership and Management Lead a team of service Desk engineers to deliver a strong customer experience Conduct regular performance reviews Able and experienced in motivating and managing … manage service desk performance metrics Develop and implement processes and procedures to enhance team productivity Be the escalation point for the Service Desk for Incident and Major Incident management Lead the onboarding of new Managed Services custom ers. Service Desk Manager - £40,000 - £45,000 + Bonus More ❯

extend own knowledge to learn about products, technologies and techniques to deliver enhanced service. Systems installation/decommissioning (HSIN) Level 3 Service desk and incident management (USUP) Level 3 Problem management (PBMG) Level 3 System software (SYSP) Level 4 Change Management (CHMG) Level 3 Technical Specialism More ❯

issues to ensure a prompt closure. (This role will be dual sited across Chipping Norton & Witney) Key Responsibilities: Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed. Constant monitoring of any unclaimed tickets and changes, in the … Ensure the Service Desk Team Lead is made aware of key support issues and trends identified in the ITSM. Active Directory for Users & Computers management in line with defined departmental processes. Assist with the ongoing management of the Hardware Asset Register. Participation in the out of hours support More ❯

closely with internal teams, external suppliers, and Group partners. This role is ideal for someone with a strong background in IT or software change management who thrives on cross-functional coordination, stakeholder engagement, and process ownership. You'll need critical thinking, strong communication skills, and a proactive approach to … driving operational change management within the automotive digital domain. Key Responsibilities of the Connected Car Change Coordinator: Manage the end-to-end software change process within the Connected Car department, ensuring all changes are tracked, assessed, and delivered according to Group standards. Liaise with internal and external stakeholders, including … cross-functional alignment. Maintain a change log and change statistics; publish and report change activity (planned/unplanned) to the wider business. Support transition management by establishing and documenting operational processes and maintaining a list of standard changes. Provide backup for Incident Management, supporting the wider operations More ❯

closely with internal teams, external suppliers, and Group partners. This role is ideal for someone with a strong background in IT or software change management who thrives on cross-functional coordination, stakeholder engagement, and process ownership. You'll need critical thinking, strong communication skills, and a proactive approach to … driving operational change management within the automotive digital domain. Key Responsibilities of the Connected Car Change Coordinator: Manage the end-to-end software change process within the Connected Car department, ensuring all changes are tracked, assessed, and delivered according to Group standards. Liaise with internal and external stakeholders, including … cross-functional alignment. Maintain a change log and change statistics; publish and report change activity (planned/unplanned) to the wider business. Support transition management by establishing and documenting operational processes and maintaining a list of standard changes. Provide backup for Incident Management, supporting the wider operations More ❯