251 to 275 of 430 Incident Management Jobs in England

BitLocker, O365/Teams admin console, SCCM, remote desktop solutions, Citrix, VPNs, workstation building, mobile environments (Android and iOS), Windows and MacOS support, meeting rooms technology , users or devices management in AD or Azure-AD, and ticketing tools. Responsibilities: Manage and maintain Microsoft Intune for mobile device management and application management. Administer SharePoint sites, document libraries, lists, and … collaboration. Monitor and manage Office 365 services, including Exchange Online, SharePoint Online, and Teams, through the admin console. Utilize Microsoft System Center Configuration Manager (SCCM) for software deployment, patch management, and inventory tracking. Provide remote support to end-users using tools like TeamViewer, AnyDesk, Windows Remote Assistance, and Windows Remote Desktop. Demonstrate familiarity with Citrix technologies, including XenApp and … Active Directory (AD) or Azure Active Directory (Azure AD), including user accounts, groups, and group policy objects (GPOs). Utilize ticketing tools such as ServiceNow, EasyVista, or Jira for incident management and service request fulfillment. Configure and manage virtual machines using VMWare and Microsoft Windows Server/AD. Maintain Azure AD, Microsoft SQL Cluster, Veeam Backup, LAN/ More ❯

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Production Management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events.Citi Services, Markets, Banking and Functions (SMBF) Production are a global workforce of 5200+, spanning 37 countries. We support … for Services BCC, ensuring alignment with Citi goals. Deliver outcomes that promote rapid recovery, reduce client impact duration, and foster continuous improvement based on stakeholder and client feedback. Relationship Management & Stakeholder Engagement: Maintain strong relationships with senior product, operations, and technology stakeholders, garner support for strategy, set targets and share performance insights. Actively lead and manage stakeholders during more … significant disruptive events. Operational Excellence & Compliance: Ensure adherence to Citi Enterprise policies and protocols, incl. Major Incident Management and ITIL practices. Build, maintain strong awareness of global regulatory obligations related to disruptive events, including reporting requirements and stakeholder communication. Strengthen CBS/ITOL awareness, obligations, response, and reporting requirements, influencing outcomes to tackle improvement areas. Continuous Improvement & Readiness More ❯

teams. You will act as the key escalation point for complex issues, working closely with development, infrastructure, and trading support groups to resolve problems quickly and effectively. Proactive monitoring, incident management, and continuous improvement will sit at the heart of your role. Key Responsibilities Manage and mentor a team of Desktop Support Analysts, driving best practice and professional … development Own the global incident, request, and escalation processes across desktop and end-user support Act as senior escalation for Windows, Office 365, Azure, and endpoint infrastructure challenges Collaborate with engineering teams on automation, scripting, and tooling improvements Oversee vendor relationships and guide technology strategy to align with business needs Drive root cause analysis, proactive monitoring, and resilience planning More ❯

ll do Lead the build out of the Macro trading application support function to provide technical support to our investment professionals Act as a key escalation point for application incident management, leading communications with end-users and senior technology stakeholders on the progress and status of incident resolution Communicate with end-users and senior technology stakeholders throughout … training for the wider Trading Application Support team and ensure that documentation is maintained Design and implement robust processes for Macro investment professional application onboarding, including initial setup, access management and user limits administration Implement and regularly review processes, procedures, and policies, and introduce automation to improve team consistency and performance Collaborate with users and technology teams to create … project plans Oversee the day-to-day operations of the team, including reporting team metrics related to incident and request handling What's required 7+ years of application support experience within the financial services industry Experience with SQL and other scripting languages Experience working with Unix Prior experience in a team lead or senior role, demonstrating ability to mentor More ❯

to queries and fulfil requests via phone, email and face to face in a timely manner. Supporting both on-site and field-based staff. Supporting project work. Duties & Responsibilities Management of stock Issuing of hardware and handover To answer queries, fulfil requests, fix incidents, and deliver changes via phone, email and face to face Providing on-site support Work … configuration and troubleshooting Windows 10 Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Incident Management Good Understanding of ITIL Proven trouble shooting skills. Experience required Working in a high-pressure customer service environment. Technical IT skills/knowledge/background. Experience in multi More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … and observability stacks. Partner with platform and infrastructure teams to enforce secure device baselines and policies. Build self-healing, zero-trust-aligned architectures for secure device management. Observability & Event Management: Implement real-time observability of endpoint health, risk exposure, and threat posture. Integrate with cybersecurity event and incident management pipelines for early detection and rapid response. Collaborate … with the cyber and incident response teams to streamline investigation and containment. Ensure high-fidelity logging and alerting from all edge device sources. Compliance & Risk Management: Ensure devices meet internal policies and external regulatory standards through automation and audit-readiness. Drive policy enforcement through scalable automation and end-user experience design. Manage the lifecycle of security configuration across More ❯

Do: Team Leadership & Development Lead, mentor, and grow a high-performing team of SREs. Foster a culture of ownership, continuous learning, and operational excellence. Drive career development and performance management for team members. Reliability & Performance Own the availability, latency, performance, and capacity of critical services. Define and monitor SLAs, SLOs, and SLIs to ensure service reliability. Lead incident … Proven experience managing or leading SRE, DevOps, or infrastructure teams. Strong background in systems engineering, cloud platforms (AWS, Azure), and container orchestration (Kubernetes). Proficiency in monitoring, alerting, and incident management tools (Prometheus, Grafana, PagerDuty). Solid understanding of networking, distributed systems, and performance tuning. Excellent communication, leadership, and stakeholder management skills. Preferred Qualifications Experience in a More ❯

of Microsoft technologies: Windows Server, Active Directory, PowerShell, Exchange, SharePoint, Teams, Azure. Track record delivering major upgrades, migrations, or automation initiatives (SCCM, Intune, PDQ, or similar). Strong documentation, incident management, and stakeholder engagement skills. Experience advising on IT strategy, risk, or compliance is highly desirable. Professional certifications (e.g., Microsoft, ITIL, Azure) are a strong advantage. Benefits More ❯

efforts—managing the public-facing data protection account, responding to data subject requests, and supporting our operating companies with Subject Access Requests (SARs), Data Protection Impact Assessments (DPIAs), and incident responses. You’ll also work closely with the Data Protection Officer on strategic initiatives, data inventories, and awareness campaigns to strengthen our compliance posture. Key Responsibilities Respond to all … enquiries, requests, and complaints from data subjects Support SARs, DPIAs, and data breach incident management across the Group Assist with data protection audits of business areas and processes Collaborate with IT, Procurement, and process owners to map personal data processing activities Maintain detailed records of all data protection requests and processing activity Use Microsoft Purview to classify and More ❯

efforts—managing the public-facing data protection account, responding to data subject requests, and supporting our operating companies with Subject Access Requests (SARs), Data Protection Impact Assessments (DPIAs), and incident responses. You’ll also work closely with the Data Protection Officer on strategic initiatives, data inventories, and awareness campaigns to strengthen our compliance posture. Key Responsibilities Respond to all … enquiries, requests, and complaints from data subjects Support SARs, DPIAs, and data breach incident management across the Group Assist with data protection audits of business areas and processes Collaborate with IT, Procurement, and process owners to map personal data processing activities Maintain detailed records of all data protection requests and processing activity Use Microsoft Purview to classify and More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team. Take accountability for the availability and performance of the application portfolio, including incident management and release processes. Maintain stakeholder satisfaction through quality delivery and effective change management. Communicate defect status to management at various levels. Partner with technical leaders to … leading the team. Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a … management or supervisory capacity within an application delivery team. Strong communication and presentation skills. Demonstrated project and team management abilities. Key Result Areas Develop and execute the strategic plan for enterprise applications. Ensure optimal performance, reliability, and availability of enterprise applications. Minimise downtime and end-user issues. Maintain effective relationships with application vendors and internal stakeholders. Additional Information More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team. Take accountability for the availability and performance of the application portfolio, including incident management and release processes. Maintain stakeholder satisfaction through quality delivery and effective change management. Communicate defect status to management at various levels. Partner with technical leaders to … leading the team. Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a … management or supervisory capacity within an application delivery team. Strong communication and presentation skills. Demonstrated project and team management abilities. Key Result Areas Develop and execute the strategic plan for enterprise applications. Ensure optimal performance, reliability, and availability of enterprise applications. Minimise downtime and end-user issues. Maintain effective relationships with application vendors and internal stakeholders. Additional Information More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team. Take accountability for the availability and performance of the application portfolio, including incident management and release processes. Maintain stakeholder satisfaction through quality delivery and effective change management. Communicate defect status to management at various levels. Partner with technical leaders to … leading the team. Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a … management or supervisory capacity within an application delivery team. Strong communication and presentation skills. Demonstrated project and team management abilities. Key Result Areas Develop and execute the strategic plan for enterprise applications. Ensure optimal performance, reliability, and availability of enterprise applications. Minimise downtime and end-user issues. Maintain effective relationships with application vendors and internal stakeholders. Additional Information More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team. Take accountability for the availability and performance of the application portfolio, including incident management and release processes. Maintain stakeholder satisfaction through quality delivery and effective change management. Communicate defect status to management at various levels. Partner with technical leaders to … leading the team. Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a … management or supervisory capacity within an application delivery team. Strong communication and presentation skills. Demonstrated project and team management abilities. Key Result Areas Develop and execute the strategic plan for enterprise applications. Ensure optimal performance, reliability, and availability of enterprise applications. Minimise downtime and end-user issues. Maintain effective relationships with application vendors and internal stakeholders. Additional Information More ❯

schema), SQL, Python, and data governance tools (e.g., Purview, Unity Catalog). Experience implementing AI/ML solutions in Databricks or similar platforms. Knowledge of data observability, monitoring, and incident management (ITIL best practices). Excellent communication and stakeholder management skills. Experience in a regulated financial environment is desirable. Relevant certifications such as Azure Data Engineer Associate More ❯

platform-related queries. By enabling effective platform use, and driving continuous improvement, the role supports SMR efficiency, cost control, and consistent service delivery across the network. Key Responsibilities Platform Management and Technical Oversight Maintain and configure the SMR platform to support accurate, compliant, and cost-effective decision-making. Ensure platform rules, workflows, and data structures are up to date … support to platform users, including troubleshooting and resolving technical issues. Act as the primary point of contact for platform-related queries, ensuring timely resolutions and clear communication. Support the incident management partner in configuring and using downtime management tools effectively. Deliver performance insights and reports on platform usage, issues, and outcomes. User Administration and Access Control Manage More ❯

platform-related queries. By enabling effective platform use, and driving continuous improvement, the role supports SMR efficiency, cost control, and consistent service delivery across the network. Key Responsibilities Platform Management and Technical Oversight Maintain and configure the SMR platform to support accurate, compliant, and cost-effective decision-making. Ensure platform rules, workflows, and data structures are up to date … support to platform users, including troubleshooting and resolving technical issues. Act as the primary point of contact for platform-related queries, ensuring timely resolutions and clear communication. Support the incident management partner in configuring and using downtime management tools effectively. Deliver performance insights and reports on platform usage, issues, and outcomes. User Administration and Access Control Manage More ❯

platform-related queries. By enabling effective platform use, and driving continuous improvement, the role supports SMR efficiency, cost control, and consistent service delivery across the network. Key Responsibilities Platform Management and Technical Oversight Maintain and configure the SMR platform to support accurate, compliant, and cost-effective decision-making. Ensure platform rules, workflows, and data structures are up to date … support to platform users, including troubleshooting and resolving technical issues. Act as the primary point of contact for platform-related queries, ensuring timely resolutions and clear communication. Support the incident management partner in configuring and using downtime management tools effectively. Deliver performance insights and reports on platform usage, issues, and outcomes. User Administration and Access Control Manage More ❯

platform-related queries. By enabling effective platform use, and driving continuous improvement, the role supports SMR efficiency, cost control, and consistent service delivery across the network. Key Responsibilities Platform Management and Technical Oversight Maintain and configure the SMR platform to support accurate, compliant, and cost-effective decision-making. Ensure platform rules, workflows, and data structures are up to date … support to platform users, including troubleshooting and resolving technical issues. Act as the primary point of contact for platform-related queries, ensuring timely resolutions and clear communication. Support the incident management partner in configuring and using downtime management tools effectively. Deliver performance insights and reports on platform usage, issues, and outcomes. User Administration and Access Control Manage More ❯

platform-related queries. By enabling effective platform use, and driving continuous improvement, the role supports SMR efficiency, cost control, and consistent service delivery across the network. Key Responsibilities Platform Management and Technical Oversight Maintain and configure the SMR platform to support accurate, compliant, and cost-effective decision-making. Ensure platform rules, workflows, and data structures are up to date … support to platform users, including troubleshooting and resolving technical issues. Act as the primary point of contact for platform-related queries, ensuring timely resolutions and clear communication. Support the incident management partner in configuring and using downtime management tools effectively. Deliver performance insights and reports on platform usage, issues, and outcomes. User Administration and Access Control Manage More ❯

Met Police Sports and Social Clubs. Essential skills: Comprehensive understanding of Radio Communication Technologies (TETRA, Airwave, 4G LTE). Extensive experience in radio communications service delivery, including leadership of incident management, ideally for emergency services organisations. Detailed knowledge of national radio communications legislation and regulatory requirements. Board level influence and senior stakeholder engagement with government departments, including Home … Office and Operational Communications in Policing. Demonstrative responsibility for contract and supplier management, including at Account Director level. Technical and commercial experience in radio communications, enabling effective supplier engagement, challenge and support. Experience of budget management and writing business cases for investment. Thorough understanding of Business Continuity Management and operational resilience planning. Qualifications ITIL V4 Security Clearance More ❯

Met Police Sports and Social Clubs. Essential skills: Comprehensive understanding of Radio Communication Technologies (TETRA, Airwave, 4G LTE). Extensive experience in radio communications service delivery, including leadership of incident management, ideally for emergency services organisations. Detailed knowledge of national radio communications legislation and regulatory requirements. Board level influence and senior stakeholder engagement with government departments, including Home … Office and Operational Communications in Policing. Demonstrative responsibility for contract and supplier management, including at Account Director level. Technical and commercial experience in radio communications, enabling effective supplier engagement, challenge and support. Experience of budget management and writing business cases for investment. Thorough understanding of Business Continuity Management and operational resilience planning. Qualifications ITIL V4 Security Clearance More ❯

Met Police Sports and Social Clubs. Essential skills: Comprehensive understanding of Radio Communication Technologies (TETRA, Airwave, 4G LTE). Extensive experience in radio communications service delivery, including leadership of incident management, ideally for emergency services organisations. Detailed knowledge of national radio communications legislation and regulatory requirements. Board level influence and senior stakeholder engagement with government departments, including Home … Office and Operational Communications in Policing. Demonstrative responsibility for contract and supplier management, including at Account Director level. Technical and commercial experience in radio communications, enabling effective supplier engagement, challenge and support. Experience of budget management and writing business cases for investment. Thorough understanding of Business Continuity Management and operational resilience planning. Qualifications ITIL V4 Security Clearance More ❯

Met Police Sports and Social Clubs. Essential skills: Comprehensive understanding of Radio Communication Technologies (TETRA, Airwave, 4G LTE). Extensive experience in radio communications service delivery, including leadership of incident management, ideally for emergency services organisations. Detailed knowledge of national radio communications legislation and regulatory requirements. Board level influence and senior stakeholder engagement with government departments, including Home … Office and Operational Communications in Policing. Demonstrative responsibility for contract and supplier management, including at Account Director level. Technical and commercial experience in radio communications, enabling effective supplier engagement, challenge and support. Experience of budget management and writing business cases for investment. Thorough understanding of Business Continuity Management and operational resilience planning. Qualifications ITIL V4 Security Clearance More ❯

Met Police Sports and Social Clubs. Essential skills: Comprehensive understanding of Radio Communication Technologies (TETRA, Airwave, 4G LTE). Extensive experience in radio communications service delivery, including leadership of incident management, ideally for emergency services organisations. Detailed knowledge of national radio communications legislation and regulatory requirements. Board level influence and senior stakeholder engagement with government departments, including Home … Office and Operational Communications in Policing. Demonstrative responsibility for contract and supplier management, including at Account Director level. Technical and commercial experience in radio communications, enabling effective supplier engagement, challenge and support. Experience of budget management and writing business cases for investment. Thorough understanding of Business Continuity Management and operational resilience planning. Qualifications ITIL V4 Security Clearance More ❯