276 to 300 of 546 Incident Management Jobs in England

TransUnion's Job Applicant Privacy NoticeTeam OverviewThe Global Business Platforms team is responsible for the operational stability, release management, governance, and ongoing optimisation of key business platforms deployed across the UK region. The team partners closely with global and regional stakeholders to ensure secure, compliant, and reliable platform delivery.This … Global Business Platforms deployed in the UK region, ensuring updates are validated, documented, and aligned with stakeholder requirements.Providing technical leadership for platform operations, monitoring, incident management, and escalation processes to ensure compliance with SLAs, SLOs, RTOs, and service commitments.Acting as the technical lead for critical and high-severity ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … best practices (e.g., microservices boundaries, data contracts, API standards), while managing technical debt with clear criteria and payoff plans. Oversee engineering costs and vendor management in your area, ensuring ROI, compliance and appropriate SLAs. Hire, develop and retain top talent, structuring teams for autonomy and clarity. You will ...

Umbrella Location: Exeter Job Description Responsible for supporting, managing, and maintaining single applications or full application services suites. Key tasks include monitoring, batch process management, and user/security administration. May also involve end-user computing tasks like technical troubleshooting, hardware maintenance, and collaborating with Incident or Problem … multi-disciplinary team supporting Vortex and its users. Assist with testing, verification, and feedback on Vortex system functionality. General Skill Requirements Configuration Management: Maintain secure application configurations and accurate documentation. Service Availability and Capacity Management: Oversee components to meet business requirements and KPIs. Change Management: Implement authorized ...

degreeExperience within Financial ServicesData covers a wide array of business functions and competencies varying from strategy and enterprise data architecture to implementing sound data management practices all the way to coding predictive data models and creating data insights and business dashboards. We believe in having a team with … looking for candidates that have experience in one or more of the following to complement our data team:Project and change management experience and the ability to both shape and deliver data programmesManaging critical data elements for regulatory reporting (data definition, data lineage, data quality monitoring, data quality incident ...

operations and support for Azure-based data platforms. Manage and mentor an offshore Data Engineering team. Own operational stability, service delivery and incident management. Design, maintain and optimise data pipelines and data workflows. Support Azure Databricks environments, notebooks and data processing frameworks. Drive root cause analysis and resolution … Strong experience with ETL/ELT and data pipeline development. Experience supporting production data platforms and operational services. Data modelling and data architecture knowledge. Incident management, root cause analysis and troubleshooting skills. Experience leading and managing offshore delivery teams. Strong stakeholder management and business-facing communication skills. ...

summary The Advanced Practice Physiotherapist for Fracture/A&E will operate at an advanced level of clinical practice, providing expert triage, assessment, and management of musculoskeletal (MSK) conditions and undifferentiated symptoms within a virtual setting. This specialist role acts as the Subject Matter Expert (SME) for Urgent Care … pathways, ensuring clinical excellence in the identification and management of acute injuries and fractures. Main duties of the job Clinical Excellence and Subject Matter Expertise Urgent Care Leadership and Training Governance, Audit and Incident Management External Provider and Relationship Management About us At HBSUK - Our mission ...

performance incidents. Maintaining accurate ticket updates, technical documentation, and knowledge base articles. Collaborating with internal teams, customers, and third-party suppliers. Participating in major incident management and structured shift handovers. Delivering excellent customer service within a fast-paced 24/7 support environment. Essential skills Previous experience … Line Service Desk, IT Support, or Service Engineer roles. Experience working within an MSP (Managed Service Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication ...

service requests with the customer Ensuring clear and effective communication between the client and support teams Delivering excellent customer service through efficient ticket management Providing first-line and second line fixes where possible Escalating incidents appropriately when necessary Managing and prioritising workload queues in line with SLAs Supporting … Experience working within an IT support or service desk environment Experience providing guidance or informal leadership to team members Familiarity with ticketing systems and incident management processes Technical Skills (Desirable) Experience in some of the following is beneficial (not all required): Azure or AWS cloud Windows Desktop configuration ...

your role will include the following:OwnershipAct as the technical and functional lead for the linux-based, SAP ECC6 environmentProvide SAP support activities including incident management, root cause analysis, and system improvementsProvide guidance across SAP modules such as FI/CO, MM, SD, PP, or other relevant areasEnsure … other business systemsProject Delivery & TransformationSupport ERP-related projects, including upgrades, enhancements, and system integrationsWork with stakeholders to translate business requirements into technical solutionsEnsure effective incident, problem, and change management processes are in placePromote knowledge sharing and maintain system documentation and support proceduresVendor & Stakeholder ManagementManage relationships with SAP partners ...

customer-focused service Support Service and Account plan reviews to provide insights on initiatives which improve customer experience RequirementsExperience in a customer-facing account management or service delivery role Strong problem-solving skills and ability to manage complex issues A customer-first mindset with a focus on quality, responsiveness … approach to identifying and driving customer experience improvements Nice to haveExperience in a customer success, service excellence environment Familiarity with ITIL principles and service management tools (e.g. Salesforce, ServiceNow, JIRA) Understanding of incident management and escalation processes Experience analysing trends and contributing to service improvementsWe Want ...

liaison between global Information Security and the CNA Hardy IT and business teams, embedding security into core business processes and decision-making. Risk & Threat Management: Identify emerging vulnerabilities, assess risk impacts, and drive effective mitigation strategies in collaboration with global security leadership. Security Operations & Incident Management: Oversee … leadership, regulators, and enterprise risk functions. What We’re Looking For:Deep Information Security Expertise: Strong technical knowledge across information security domains including risk management, security operations, and incident response. Regulatory & Compliance Knowledge: Expert understanding of security regulations, frameworks, and internal controls, particularly within complex, regulated environments. Leadership ...

environment consisting of virtual desktops. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Office, Access Management via Windows Active Directory, Remote Access assistance and hardware issues.Role Overview:Deliver 24x5 on-site and remote support to approximately 2,000 global users … with Level 2 and Level 3 internal teams, external partners, and vendors to resolve complex incidents;Provide end-to-end hardware support, including inventory management and equipment procurement as required;Develop and maintain knowledge base articles and runbooks related to support processes, system changes, and operating procedures;Ensure effective ...

responsible for delivering and operating shared platform capabilities that enable trusted data services and production-grade AI-driven workflows. Working closely with Platform Product Management, you will help ensure platforms are scalable, reliable, secure, and widely adopted across product domains while supporting innovation through high-quality engineering execution. Responsibilities … mechanisms required for safe AI workflows Implement security controls, access governance, encryption, and audit requirements in partnership with InfoSec while ensuring enterprise SDLC, vulnerability management, and change management compliance Requirements 12+ years leading platform engineering teams delivering shared services or large-scale SaaS systems with production operations accountability ...

support on a rotational basis;Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes;Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex … incidents;Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools;Proactively automate common tasks to improve efficiency and increase productivity;Collaborate with internal and external teams to develop strategic solutions;Perform related duties & responsibilities as requested.Required Qualifications:Detailed knowledge ...

hardware, software, and network issues. Key Responsibilities First-Line Support: Provide clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts ...

ensuring that business continuity and disaster recovery arrangements remain operational and ready to support continuous banking operations. You will be expected to assist with incident management, including monitoring, investigation, resolution and post-incident follow-up, as well as supporting monthly infrastructure testing and risk assessment activities.The role …/IP and LAN/WAN, together with exposure to VMware environments, FortiGate firewalls and Cisco networking equipment. Experience with endpoint protection, patch management, infrastructure monitoring, backup and recovery solutions and security controls will be important. The role may also involve elements of data analysis, reporting, programming and project ...

will provide strategic and operational leadership for IT Service Delivery, overseeing the Service Desk and frontline support teams, alongside key disciplines including incident, problem, change and asset management. With responsibility for services supporting around 6,500 staff, approximately 7,500 end-user devices and more than 60,000 support … Experience in managing budgets and procurement related to hardware, mobile telephony, and support infrastructure Expert level knowledge of ITIL, including Change, Transition, Asset and Incident Management Skills Essential Strong leadership, organisational, and team development skills Advanced analytical and problem-solving abilities, including root cause analysis and service performance ...

clients, understanding their evolving needs, and offering relevant technology solutions. Collaborate with the sales team to ensure seamless delivery of recommended products or services. Incident management: Take ownership of escalated tickets, ensuring all issues are resolved within the agreed service levels and maintaining excellent communication with clients throughout. … Administrator, or equivalent. Cloud services: Experience with cloud platforms and services, particularly Microsoft 365. Security awareness: Understanding of IT security best practices, including firewall management, antivirus solutions, and data protection policies. Project experience: Exposure to IT project work, such as migrations, deployments, or upgrades. Salary ...

active role within the team and contribute to our strong support network. Previous experience of working on a Service Desk and using service management tools would be desirable. Please note for any NHS candidates in substantive roles applying for fixed terms contract positions (both for internal and external applicants … quality and consistent service delivery at all times. be part of a team who raises users requests for support on the CSU IT Service management system and will be responsible for handling requests throughout the incident management lifecycle within agreed key performance indicator timescales. be expected ...

improvement of enterprise applications and digital services.This is a senior hands-on role for an individual who combines deep technical expertise with strong stakeholder management skills and a passion for engineering excellence. You will be responsible for defining architecture, establishing engineering standards, overseeing delivery, and ensuring solutions are scalable … technical concepts into clear business outcomes and influencing strategic technology decisions.Ensure Operational Stability – Oversee the support and maintenance of critical applications, ensuring reliability, effective incident management, and ongoing service resilience. Key Skills & Experience Experience within financial services, insurance, pensions, or investment management environments or through a consultancy ...

security awareness and training programmes across the organisation. Manage phishing simulation campaigns and use insights to improve colleague security behaviours. Produce compliance, audit and incident reports for senior management and governance groups. Work with internal teams and external partners to strengthen security controls and reduce organisational risk. Promote … compliance tools, including Purview, Defender, Entra ID and Intune. Experience delivering phishing simulation programmes and analysing behavioural data. Understanding of UK GDPR and incident management requirements. Health and safety awareness. Housing sector knowledge. What we offer Hybrid working & flexibility supporting work-life balance Generous annual leave starting ...

scale. This is a hybrid role, with two days a week expected in the London office. Main Duties and Responsibilities Strict IaC Management : Define, version, and manage multi-cloud GPU and CPU infrastructure strictly through modular, reusable Terraform. GitOps & GitFlow : Enforce rigorous GitFlow branching strategies, code reviews, and automated … Azure DevOps Pipelines : Design, build, and maintain secure, high-speed CI/CD pipelines within Azure DevOps to automate code promotion and MLOps workflows. Incident Management : Lead the response, containment, and resolution of critical platform outages, serving as a primary escalation point for high-priority cloud and infrastructure ...

occasional weekend work involved. What youll be responsible for Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards. Tackling hardware, software, email, password resets, mobile devices, and IT equipment issues with empathy and determination. Resolving incidents/problems quickly … administration Knowledge of operating systems, Google Workspace/Chrome OS, Windows 11, macOS and Android. Experience with basic networking and monitoring tools, mobile device management, and can resolve common print solution issues Experience with ITSM platforms, Jira Service Management, or other recognised tools A customer service mindset. Someone ...

Windows Services and web services using WCF and Web API.Proficiency with Visual Studio (2022 or newer) and TFS (DevOPS 2022).Experience in Change and Incident Management environments with strict SLAs.Ability to coordinate application releases and ensure seamless implementation processes.Familiarity with both Agile and Waterfall project delivery methodologies.Hands … experience with DevOps practices, tools, and continuous integration/continuous deployment (CI/CD) pipelines.Desirable Skills.NET Core Razor pages.Advanced database management with SQL Server versions 2014/2016/2022.Experience with Telerik Kendo Tools, JQuery, JavaScript, and Ajax.Knowledge of Entity Framework 6.0, LINQ, Lambda Expressions, and Razor syntax.Familiarity with ...

services using WCF and Web API. Proficiency with Visual Studio (2022 or newer) and TFS (DevOPS 2022). Experience in Change and Incident Management environments with strict SLAs. Ability to coordinate application releases and ensure seamless implementation processes. Familiarity with both Agile and Waterfall project delivery methodologies. Hands … experience with DevOps practices, tools, and continuous integration/continuous deployment (CI/CD) pipelines. Desirable Skills .NET Core Razor pages. Advanced database management with SQL Server versions 2014/2016/2022. Experience with Telerik Kendo Tools, JQuery, JavaScript, and Ajax. Knowledge of Entity Framework 6.0, LINQ, Lambda ...