401 to 425 of 687 Incident Management Jobs in England

include and not limited to a variety of areas of focus including the execution of Consumer Duty outcome monitoring, FOS reporting, assist in the management of APUK's operational resilience framework, business continuity plan, board of director decks, MIC meetings, and assisting the team in the preparation of required … execution of daily regulated 'BAU' activities. A Typical Day: Operational Oversight Coordinate and manage the execution of APUK's regulatory obligations, including Operational Resilience, Incident Management, and Consumer Duty Perform horizon scanning for forthcoming regulations, supervisory guidelines, or industry initiatives which impact APUK Analyze of company roadmap and … of APUK's operational monitoring as it relates to risk, outsourcing, and regulatory compliance Prepare input & present at APUK governance and oversight forums (including Management Internal Controls and Board of Directors) Communications Oversee the processing of incoming regulatory communications, support escalations & legal correspondences Manage communications with key stakeholder groups More ❯

five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update … accurate knowledge base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers More ❯

five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update … accurate knowledge base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers More ❯

five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update … accurate knowledge base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers More ❯

company systems and productivity tools underpinning the company’s technology use and facilities. Responsibilities Prompt and efficient triage of Tier 1 and 2 incidents, incident management and resolution. Troubleshooting computer and network-related issues Prompt escalation and collaboration with tier-3 incidents Logging of all incidents using ServiceNow … team training, and guidance on best practices Support global IS initiatives To be responsible for completing specific technical projects as designated by the Service Management Team e.g. projects, deployments, installs, moves, adds and changes Make effective use of all personal and team time during any periods of inactivity Maintain … a plus Strong knowledge of file/folder level permissions, file shares, and related security Strong Office 365 knowledge and experience required (O365 user management and help desk level related tasks) SharePoint and Exchange Online support a plus Strong ability to troubleshoot user-level related network problems (DNS, DHCP More ❯

company systems and productivity tools underpinning the company’s technology use and facilities. Responsibilities Prompt and efficient triage of Tier 1 and 2 incidents, incident management and resolution. Troubleshooting computer and network-related issues Prompt escalation and collaboration with tier-3 incidents Logging of all incidents using ServiceNow … team training, and guidance on best practices Support global IS initiatives To be responsible for completing specific technical projects as designated by the Service Management Team e.g. projects, deployments, installs, moves, adds and changes Make effective use of all personal and team time during any periods of inactivity Maintain … a plus Strong knowledge of file/folder level permissions, file shares, and related security Strong Office 365 knowledge and experience required (O365 user management and help desk level related tasks) SharePoint and Exchange Online support a plus Strong ability to troubleshoot user-level related network problems (DNS, DHCP More ❯

company systems and productivity tools underpinning the company’s technology use and facilities. Responsibilities Prompt and efficient triage of Tier 1 and 2 incidents, incident management and resolution. Troubleshooting computer and network-related issues Prompt escalation and collaboration with tier-3 incidents Logging of all incidents using ServiceNow … team training, and guidance on best practices Support global IS initiatives To be responsible for completing specific technical projects as designated by the Service Management Team e.g. projects, deployments, installs, moves, adds and changes Make effective use of all personal and team time during any periods of inactivity Maintain … a plus Strong knowledge of file/folder level permissions, file shares, and related security Strong Office 365 knowledge and experience required (O365 user management and help desk level related tasks) SharePoint and Exchange Online support a plus Strong ability to troubleshoot user-level related network problems (DNS, DHCP More ❯

Collaborate with internal and external partners across a supplier ecosystem Actively contribute to account strategy, communications, and people development plans Support on-call major incident management on a rota basis What you'll need Were looking for someone whos more than a CDMyoure a motivator, collaborator, and trusted … first mindset with a One Customer, One Team approach A collaborative and inclusive leadership style, with the ability to engage and inspire Strong stakeholder management skills and a flair for relationship-building Curiosity and creativityalways seeking better ways to add value Excellent presentation, communication, and data analysis skills ITIL More ❯

Collaborate with internal and external partners across a supplier ecosystem Actively contribute to account strategy, communications, and people development plans Support on-call major incident management on a rota basis What you'll need We’re looking for someone who’s more than a manager—you’re a … first mindset with a “One Customer, One Team” approach A collaborative and inclusive leadership style, with the ability to engage and inspire Strong stakeholder management skills and a flair for relationship-building Curiosity and creativity—always seeking better ways to add value Excellent presentation, communication, and data analysis skills More ❯

Collaborate with internal and external partners across a supplier ecosystem Actively contribute to account strategy, communications, and people development plans Support on-call major incident management on a rota basis What you'll need We’re looking for someone who’s more than a manager—you’re a … first mindset with a “One Customer, One Team” approach A collaborative and inclusive leadership style, with the ability to engage and inspire Strong stakeholder management skills and a flair for relationship-building Curiosity and creativity—always seeking better ways to add value Excellent presentation, communication, and data analysis skills More ❯

Collaborate with internal and external partners across a supplier ecosystem Actively contribute to account strategy, communications, and people development plans Support on-call major incident management on a rota basis What you'll need We’re looking for someone who’s more than a manager—you’re a … first mindset with a “One Customer, One Team” approach A collaborative and inclusive leadership style, with the ability to engage and inspire Strong stakeholder management skills and a flair for relationship-building Curiosity and creativity—always seeking better ways to add value Excellent presentation, communication, and data analysis skills More ❯

encouraged to challenge established thinking and share ideas to foster an environment of continuous improvement and shared success. What you will be doing: Infrastructure Management: Create, execute, and maintain cloud and on-premises infrastructure to support mission-critical applications, such as race telemetry and real-time analytics systems. CI … maintain CI/CD pipelines for rapid deployment and software updates. Monitoring & Alerting: Utilize advanced monitoring tools for proactive system health checks and automated incident alerts. Site Reliability: Improve system reliability through incident management, root cause analysis, and capacity planning. Security & Compliance: Follow security best practices, including … access control, vulnerability management, and adherence to F1 technical regulations. Collaboration & Communication: Work with cross-functional teams, including software developers, data engineers, and race strategists, to facilitate seamless application deployment and integration. Automation & Optimization: Automate infrastructure management and operations to enhance scalability and performance. Disaster Recovery: Develop and More ❯

are balancing ethical, technological and commercial considerations when using or designing new tools for customer data. Provide expert guidance and constructive challenge to senior management and employees on data protection obligations and good practices. Act as the primary point of contact for regulatory authorities, including the Information Commissioners Office … by-design principles in new projects, systems, and processes. Raise awareness and provide training on data protection principles across the organisation. Data Subject Rights & Incident Management: Provide second line oversight of data subject requests (e.g., Subject Access Requests, right to erasure, data portability). Oversee data breach response … activities. Key Competencies & Skills: In-depth knowledge of data protection laws, regulations, and current good practice including how AI impacts data protection and data management in our industry. Strong analytical, technical and problem-solving skills to assess compliance risks, with working knowledge of data privacy issues with key emerging More ❯

Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc. Lead efforts to hire, develop, and build a technical team. Oversight and participation in Change Management as it relates to Customer Support. Leading by example to cultivate and maintain a culture built on teamwork and collaboration. Own and bring to … conclusion customer escalations by working with cross-teams in Support, development and operations team. Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences. Represent the Platform, Product and ServiceNow effectively with customers. Manage major operations outages … analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. A minimum of 6 years technical support and service management experience with a minimum of 3-4 years in supervisory role is required. Experience managing Enterprise support in a large and complex environment in More ❯

continuity measures, ensure compliance with relevant regulations, and ensure adherence to industry standards. Serve as the Single Point of Contact (SPOC) for Business Continuity Management (BCM) during critical IT service disruptions. Coordinate recovery efforts and proactively communicate with all stakeholders to ensure effective incident response and recovery. Requirements … and present findings to senior leadership. Knowledge of regulatory requirements and industry standards related to IT continuity and disaster recovery. Exceptional leadership and project management skills, with a proven ability to lead complex, high-risk projects and initiatives. In-depth knowledge of IT infrastructure, networks, and application systems. Excellent … incident management, problem-solving, and analytical skills. Ability to manage multiple priorities and work effectively under pressure. More ❯

continuity measures, ensure compliance with relevant regulations, and ensure adherence to industry standards. Serve as the Single Point of Contact (SPOC) for Business Continuity Management (BCM) during critical IT service disruptions. Coordinate recovery efforts and proactively communicate with all stakeholders to ensure effective incident response and recovery. Requirements … and present findings to senior leadership. Knowledge of regulatory requirements and industry standards related to IT continuity and disaster recovery. Exceptional leadership and project management skills, with a proven ability to lead complex, high-risk projects and initiatives. In-depth knowledge of IT infrastructure, networks, and application systems. Excellent … incident management, problem-solving, and analytical skills. Ability to manage multiple priorities and work effectively under pressure. More ❯

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As … flow across the trading platform Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages Incident management: create and send reports following established process Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams Support More ❯

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As … flow across the trading platform Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages Incident management: create and send reports following established process Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams Support More ❯

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As … flow across the trading platform Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages Incident management: create and send reports following established process Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams Support More ❯

engineering team, you'll help ensure the smooth running, security, and advancement of the network landscape. You will: Support day-to-day operations and incident management across a hybrid cloud network Deliver technical input into IT and business change projects Troubleshoot and resolve complex network and firewall issues … Awareness of ITIL practices Certifications such as CCNA, CCNP, or AZ-700 are advantageous but not essential Why Apply: Work in a stable, low-incident environment with a clear roadmap for improvement Hybrid working (1–2 days on-site) with flexible arrangements Gain exposure to modern technologies and automation More ❯

engineering team, you'll help ensure the smooth running, security, and advancement of the network landscape. You will: Support day-to-day operations and incident management across a hybrid cloud network Deliver technical input into IT and business change projects Troubleshoot and resolve complex network and firewall issues … Awareness of ITIL practices Certifications such as CCNA, CCNP, or AZ-700 are advantageous but not essential Why Apply: Work in a stable, low-incident environment with a clear roadmap for improvement Hybrid working (1–2 days on-site) with flexible arrangements Gain exposure to modern technologies and automation More ❯

Expertise Experience in Operations: You have experience managing production systems, responding to incidents, and implementing best practices. You are familiar with monitoring, logging, and incident management and have hands-on experience with deployment, configuration, and troubleshooting in live production systems. Experience with Messaging Systems: You have experience with … major cloud platforms such as AWS, Azure, or GCP is highly desirable. Advanced Linux Administration Skills: Familiarity with Linux system administration tasks, including package management, service configuration, performance monitoring, and basic scripting, is a significant advantage. Containerization Technologies: Experience with containerization technologies such as Docker and Kubernetes is a More ❯

across a large customer base with bespoke environments. Providing excellent customer service and being the first point of call for IT support queries Following incident management processes and ensuring customer tickets are responded to within SLA Previous experience working with call logging and ticketing systems, this role will More ❯

key engineering KPIs including system uptime, velocity, tech debt reduction, and deployment frequency. Drive cloud infrastructure cost-efficiency, system observability, and DevSecOps maturity. Lead incident management and escalation processes with customer sensitivity and transparency. Qualifications: 10+ years in software engineering, including 5+ years in engineering leadership roles. Proven More ❯

the highest levels of continuity and performance from their Snowflake implementation. Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management. AS A SENIOR More ❯