426 to 450 of 687 Incident Management Jobs in England

prioritise tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring More ❯

product suite with speed and precision Diagnose complex issues using analytical tools and escalate when necessary Work with cross-functional teams including Development, Product Management, and Sales Document customer interactions and ticket progression using our incident management system Participate in out-of-hours support rota as required More ❯

world-class automotive brand in shaping the future of mobility. We're seeking a Connected Car Change Manager to oversee and coordinate the change management process within the Connected Car department. This is a pivotal role that ensures seamless deployment of software and system updates across group-wide infrastructure … of unresolved issues, and maintenance of change statistics and logs. Additional Responsibilities Support development projects and one-off changes for feature updates. Back up incident management (Levels 3 & 4 support model). Maintain and publish standard changes list and reference configurations. Document and maintain operational change processes and … task instructions. Coordinate with app teams for release and deployment changes. What We're Looking For Strong knowledge of IT Change Management principles and processes. Experience working in an automotive or similarly complex industry. Proficient communication and critical thinking skills. Familiarity with ITIL frameworks. Strong digital literacy and risk More ❯

are managed appropriately and remediated according to agreed timescales. Assisting in the creation, testing, and implementation of response and recovery plans in support of incident management threat modelling. Researching and investigating attack techniques and recommending ways to defend against them. Supporting the Security function in all aspects of … Security operations and management reporting. Performing technical assessments of new and existing processing systems, identifying potential weaknesses and recommending suitable protection measures. Participating in red teaming and simulation exercises (technical & non-technical), to better understand our cyber-attack and defence posture, rehearse responses, and evaluate readiness. Assisting with the More ❯

Excellent comms + a calm, methodical approach to incidents Comfortable managing SLAs, KPIs, and working across departments 🛎 You'll be the go-to for incident management, SLA delivery, and service excellence across a complex, fast-moving environment, think high volume, high energy, and big tech impact 🔥 Got a … background leading Service Desk teams, Infrastructure management in scale-up or enterprise environments? Know your ITIL from your elbow? 🤓 Apply with your CV and Let’s discuss👇 📧 h.streeton@g-digital.co.uk More ❯

Excellent comms + a calm, methodical approach to incidents Comfortable managing SLAs, KPIs, and working across departments 🛎 You'll be the go-to for incident management, SLA delivery, and service excellence across a complex, fast-moving environment, think high volume, high energy, and big tech impact 🔥 Got a … background leading Service Desk teams, Infrastructure management in scale-up or enterprise environments? Know your ITIL from your elbow? 🤓 Apply with your CV and Let’s discuss👇 📧 h.streeton@g-digital.co.uk More ❯

Up to £60,000 A global leader in defence and security solutions is seeking a Senior SOC Analyst to take charge of security operations, incident management, and threat detection strategies. This is an excellent opportunity for an experienced SOC analyst to step into a leadership role and help … national security interests. Key Responsibilities: Lead and mentor a team of SOC analysts in a high-security environment. Oversee real-time security monitoring and incident response activities. Investigate, triage, and manage security incidents using SIEM, EDR, and NDR tools. Coordinate threat intelligence integration to enhance detection capabilities. Develop and … refine SOC processes to improve efficiency and resilience. Requirements: 5+ years in Security Operations, with hands-on experience in incident response and threat analysis. Strong understanding of network security, TCP/IP protocols, and intrusion detection. Proficiency in Python and scripting for automation and security tooling. Experience with Splunk More ❯

Up to £60,000 A global leader in defence and security solutions is seeking a Senior SOC Analyst to take charge of security operations, incident management, and threat detection strategies. This is an excellent opportunity for an experienced SOC analyst to step into a leadership role and help … national security interests. Key Responsibilities: Lead and mentor a team of SOC analysts in a high-security environment. Oversee real-time security monitoring and incident response activities. Investigate, triage, and manage security incidents using SIEM, EDR, and NDR tools. Coordinate threat intelligence integration to enhance detection capabilities. Develop and … refine SOC processes to improve efficiency and resilience. Requirements: 5+ years in Security Operations, with hands-on experience in incident response and threat analysis. Strong understanding of network security, TCP/IP protocols, and intrusion detection. Proficiency in Python and scripting for automation and security tooling. Experience with Splunk More ❯

The role requires travel to meet face to face with the customer and their subject matter experts. Service Delivery Manager – Overall Purpose: Client relationship, management, and communication with customers to ensure that services delivered meet or exceeds the standards required as specified within the service contract. Leading rapid and … effective responses to major incidents including escalation, communication, resolution, closure, and post-incident analysis Work with the Service Desk to identify and drive the resolution of problems throughout the business to reduce the number of incidents, providing an improved service to the customer Continuously looking to enhance the service … an MSP or similar technology background Experience working in a customer-facing role Familiar with MSP operations: Ticketing systems, SLAs, client escalations ITIL qualification Incident Management: Handling outages, escalations, and root cause analysis. Strong interpersonal skills; able to communicate verbally and in writing to both technical and non More ❯

The role requires travel to meet face to face with the customer and their subject matter experts. Service Delivery Manager – Overall Purpose: Client relationship, management, and communication with customers to ensure that services delivered meet or exceeds the standards required as specified within the service contract. Leading rapid and … effective responses to major incidents including escalation, communication, resolution, closure, and post-incident analysis Work with the Service Desk to identify and drive the resolution of problems throughout the business to reduce the number of incidents, providing an improved service to the customer Continuously looking to enhance the service … an MSP or similar technology background Experience working in a customer-facing role Familiar with MSP operations: Ticketing systems, SLAs, client escalations ITIL qualification Incident Management: Handling outages, escalations, and root cause analysis. Strong interpersonal skills; able to communicate verbally and in writing to both technical and non More ❯

to incoming client requests via telephone and web portal. • Identify, assess criticality, and prioritise resolution of all new and existing issues, via the Clinisys incident management system. • Research, manage, and document issues and document resolutions while effectively communicating status and partnering with the client. • Work independently to resolve … Manage and document resolution process and effectively communicates updates to the client. • Coach less experienced staff in maintaining low personal backlog using established case management best practices. • Create training documentation. • Maintain high Client Satisfaction Scores. • Stay current with product and industry updates and changes. • Identify the need to escalate … and non-technical clients and staff at all organisational levels. • Excellent analytical and problem-solving skills. • Excellent interpersonal and professional communication skills. • Strong time management and organisational skills. • Ability to understand and articulate technical concepts and derive solutions • Ability to deal with complex and challenging client issues • Demonstrated ability More ❯

organization Implement robust observability metrics, logs, and traces using our observability tools Guide the team in building automated, self-healing systems Own and evolve incident response processes, including on-call practices and post-mortem culture Mentor engineers on reliability, operational readiness, and scalable infrastructure best practices Drive Infrastructure as … GitOps workflows Strong background in observability: metrics, visualization, logging, tracing Understanding of automation, CI/CD pipelines, deployment automation, and release strategies Experience with incident management, disaster recovery, root cause analysis, and post-incident reviews Additional Benefits: Hybrid working: 1+ days a week in London office Wellbeing More ❯

business applications wherever they are. Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. Essential Duties and Responsibilities: As a competent 3rd Line Team Leader, you … a timely manner in line with the client's support contracts. You are required to provide reactive and pro-active technical support services and incident management for the following types of work: Monitoring and maintaining systems and networks Installation and configuration of systems Diagnosing faults on both hardware … any new tech/applications/processes Training of new employees Being an escalation point for your 2nd and 3rd Line colleagues Problem ticket management conduct root cause analysis Project Work Ticket queue management, prioritising and allocating work as necessary Maintenance of technical documentation Keeping yourself informed of More ❯

in long-term fixes for database applications across multiple databases (SQL Server, Sybase, PostgreSQL) and possesses solid experience in providing 3rd line support, including incident management, and collaborating closely with business collaborators. Role Requirements: Extensive experience providing 3rd line support, including diagnosing, solving, and resolving complex technical issues … capability to use cloud-based resources and services for database hosting, scaling, and management. Some experience in Business and Technical Analysis, Quality Assurance, Delivery Management, and/or Emerging Technology and Governance, reflecting well-rounded abilities that support project management, quality assurance practices, and the exploration of new More ❯

troubleshooting, and maintenance. Strong customer service skills with a positive attitude. Experience with Azure, Intune, and Active Directory (beneficial). Basic understanding of network management (routing, switching, VLANs, DNS, DHCP, Wireless LAN/WAN). Familiarity with ServiceNow for incident management and service requests. Key Responsibilities: Provide More ❯

managing a large team of people on a 24/7 rotating shift across multiple Data Centers. You should be familiar with Problem Change & Incident Management, creating & tracking expenditure, continuously design and implement new mechanisms. The role includes mentoring, developing and growing people in all levels, supporting Infrastructure … projects and proposing technical solutions that are scalable. Key job responsibilities Team management of experienced Data Center Managers leading Data Center Technicians. This includes recruitment/people development through coaching and mentoring/performance review/rotation management. Define the strategy to improve the efficiency and productivity of day … Operations. Challenge the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience. Management of large-scale events in the Datacenters (crisis situations: thermal or power events, networking issues, etc.) Manage Vendor performance. Ensure Data Centers are compliant More ❯

adaptability.Identifying and mitigating cyber risks, while advising on security architecture and strategy.Shaping tailored SIEM/SOC security solutions, with a particular emphasis on Splunk.Managing incident responses, refining security processes, and continually improving resilience.To secure the role you will have: Strong proficiency with Splunk - ideally certified as either Splunk Cloud … open to those who can demonstrate deep hands-on experience.)Experience leading Security Engineering teams and engaging with large enterprise clients.Proven track record in incident management and technical problem-solving.Ability to assess complex security landscapes and develop effective mitigation strategies.Qualifications such as CISSP-ISSEP, CISSP, CCSP, CCNA, or More ❯

mitigating cyber risks, while advising on security architecture and strategy. Shaping tailored SIEM/SOC security solutions, with a particular emphasis on Splunk. Managing incident responses, refining security processes, and continually improving resilience. To secure the role you will have: Strong proficiency with Splunk - ideally certified as either Splunk … to those who can demonstrate deep hands-on experience.) Experience leading Security Engineering teams and engaging with large enterprise clients. Proven track record in incident management and technical problem-solving. Ability to assess complex security landscapes and develop effective mitigation strategies. Qualifications such as CISSP-ISSEP, CISSP, CCSP More ❯

Apply threat modelling principles to complex system and solution designs to identify security risks and appropriate mitigations Support, monitor and recommend improvements to cyber incident management processes Provide input and support to operational projects related to cyber security What to bring Experience of working in an organisation distributed … preferred) Excellent analytical, problem solving and execution skills (essential) Strong cyber security-specific experience, support by relevant industry certifications (e.g. CySA+, Security+) and risk management knowledge (essential) Knowledge and experience working across a diverse range of cyber security tools, including SIEM technologies, EDR, NIDS etc. (essential) Self-motivated with More ❯

defence services as the service owner. The Technical Delivery Associate Manager will work with the SOC Operations team with a focus on threat identification, incident response, cyber threat intelligence infusion, and mitigations-to ensure defensive resiliency. This is a new project within the existing team and will require the … candidate to own the service management across internal and external stakeholders, support a team of 5 analysts and run service reviews with the client with support from the SOC Operations team. What's in it for you? Accenture is an incredible place to work - and continue learning. By joining … excellent employee benefits, including: Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, company car (depending on management level), flexible work arrangements (remote working), employee share purchase plan, parental leave and various corporate discounts. Multi-cultural team of highly motivated advisory professionals More ❯

Calypso Software Developer - London Our Client is seeking a Senior Calypso Software Developer with 3 to 5 years experience. Calypso V14 as its Collateral Management system and are investigating introducing further business lines like cash management, FX and securities. The Client are looking to build a team of … code changes according to timescales provided. Manage service integration and transition from CTB. Develop and conduct regression and NFR testing Follow the change and incident management process. ITIL preferred Act as Second, Third Line RTB escalation Provide regular updates regarding development progress. Mentor and support junior members of More ❯

Ensure a framework and culture that ensures continuous improvement of platform health, compliance and resiliency. Oversee the implementation of best practices for system monitoring, incident response, and problem resolution to ensure high availability and performance. Work with senior stakeholders to mature the concept of Site Reliability within the CVL … services written within a modern OO language such as Java or Python Knowledge of languages such as PowerShell, C# Understand or worked within an Incident Management Process (ITSM) Desirable Requirements: AWS Linux - Debian, CentOS, Alpine and AWS Linux Terraform, Docker, Kubernetes, Git Observability/APM Platforms Jenkins, Nginx More ❯

to make a real impact by ensuring the integrity and resilience of the company's IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly … Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. More ❯

to make a real impact by ensuring the integrity and resilience of the company's IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly … Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. More ❯

as the first line of escalation for network-related incidents and events. You will represent the Network Team at Change Approval Boards, providing change management, cutover, and early life support for business and portfolio requests. Your team will ensure the monitoring, identification, and resolution of issues related to network … of network solutions & technologies, such as WAN/LAN, Firewalls & Network hardware, specifically Cisco & Palo Alto technologies and proficiency in network performance monitoring and management tools, such as ServiceNow & Meraki & SolarWinds, we want to hear from you. You should have strong resource management skills, experience in managing and … IT teams, and the ability to collaborate effectively with stakeholders and third parties. Excellent communication and influencing skills, proficiency in overseeing service operations and incident management, and experience in implementing Continuous Service Improvement Plans (CSIP) are essential. Join us at Specsavers and be part of a team that More ❯