intelligence and service assurance. You will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities * Translate high-level monitoring non-functional requirements (NFRs) into actionable configurations across tools such as Splunk, Dynatrace, and AppDynamics. * Deliver full-stack observability solutions, including application … aware network performance monitoring (NPM), synthetics, log analytics, and infrastructure metrics. * Provide live support for monitoring technologies and assist with live service support, including key business events and incident response (some KBE's may be out of hours). * Collaborate with architects and project teams to integrate monitoring into solution designs and test strategies. * Maintain and enhance dashboards, alerts More ❯
and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration. Participate in a 24/7 on-call rota for major incident management. Deputise for the Director of Digital Workspace as needed. Experience & Knowledge: Strong background in IT service delivery management, ideally in a fast-paced, agile environment. Hands-on … Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯
and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration. Participate in a 24/7 on-call rota for major incident management. Deputise for the Director of Digital Workspace as needed. Experience & Knowledge: Strong background in IT service delivery management, ideally in a fast-paced, agile environment. Hands-on … Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯
and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration. Participate in a 24/7 on-call rota for major incident management. Deputise for the Director of Digital Workspace as needed. Experience & Knowledge: Strong background in IT service delivery management, ideally in a fast-paced, agile environment. Hands-on … Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯
Birmingham, West Midlands (County), United Kingdom
Adria Solutions Ltd
and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration. Participate in a 24/7 on-call rota for major incident management. Deputise for the Director of Digital Workspace as needed. Experience & Knowledge: Strong background in IT service delivery management, ideally in a fast-paced, agile environment. Hands-on … Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯
infrastructure, ensuring smooth operations and alignment with organisational goals. This temporary role in the not-for-profit sector is based in London and requires a strong focus on technology management and operational excellence. Manage and maintain IT infrastructure, ensuring optimal performance and reliability. Provide line management, support, and development. Oversee service delivery, including user support and incident … projects to enhance organisational efficiency. Provide regular reporting on IT performance and key metrics. The Successful Applicant This successful IT Operations Manager should have: Proven experience in IT service management or operations within a professional environment. Proficiency in tools such as JIRA, Office 365, Azure, and cybersecurity platforms like Sophos Central (or similar). Proficiency in cyber and security More ❯
the Public sector. As a trusted Managed Services Provider (MSP), they are the "go-to" partner for public sector clients. Due to ongoing growth, they are expanding their Service Management team and are looking to add a Lead Service Delivery Manager! If you are interested inthis opportunity, we encourage you to apply today! Responsibilities: Lead and oversee a team … SLAs are met Skills/Must have: Experience leading SDMs and managing complex client needs. Proven success in service delivery. Good broad technical knowledge Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management. Excellent client engagement skills, especially in IT services for government and private sector clients. Benefits : Pension Scheme Health Insurance More ❯
our global network. Our Infrastructure Security team is dedicated to ensuring that our IT security measures align with Group policies, IT standards, and local regulations. Key Responsibilities: Operational Security Management: Monitor and manage security metrics, track vulnerabilities, and assist in incident management. Project Management: Provide technical guidance and lead projects to enhance our security posture. Innovation and … in Microsoft Office tools (Excel, PowerPoint). A curious mindset with a willingness to learn and ask questions. Basic understanding of security network topics (firewalls, protocols). Prior project management experience is a plus! Why Join Us? Gain hands-on experience in a fast-paced environment. Work with industry experts and contribute to innovative projects. Be part of a More ❯
and audits. Vulnerability Analysis: Conduct assessments and penetration testing. Develop mitigation strategies and track vulnerabilities. Forensic Analysis: Analyze security incidents, collect evidence, and prepare reports to improve security posture. Incident Response: Lead response efforts, develop plans, and conduct post-incident reviews. Security Tools: Manage security tools like firewalls and intrusion detection systems. Evaluate new technologies. Documentation: Maintain detailed … plus), and understanding of secure development lifecycle. Proficiency with security tools, firewalls (Palo Alto preferred), IDS, endpoint security. Strong understanding of network protocols, VPNs, and security architecture. Experience in incident detection, analysis, response, forensic and malware analysis. Skills in scripting and automation (Python, PowerShell). Knowledge of frameworks like ISO 27001, NIST, Cyber Essentials. Understanding of risk management … clear security documentation and communicate technical info effectively. Solid organizational skills and ability to work in a team environment. Extensive experience in cybersecurity roles, especially in security operations and incident management. Project management experience and relevant certifications (CCSP, CEH, Security+, AWS, Azure) are highly desirable. What You ll Get in Return Discretionary annual bonus 25 days' holiday, holiday More ❯
knowledge with colleagues. This role has the option to grow towards either a principal engineering role (a technical specialist leader) or an engineering manager (a team leader with line management) position at Vivacity, through structured career progression pathways. About us At VivaCity, we make cities smarter, safer, and more sustainable. We have over 5,000 AI sensors around the … not familiar with the problem space, and you know when and how to ask for help. Requirements for the role: Expertise in Apache Kafka (ideally Kafka Strimzi), including broker management, scaling, upgrades, and integration with high-throughput data pipelines. Experience managing PostgreSQL databases, including load analysis, query optimisation, and role management. Experience with modern cloud infrastructure as GCP/… to resolve technical incidents in unfamiliar production systems. Technical and process documentation champion. Experience of operationally managing production software components, including observability, logging, metrics, error reporting, debugging, and live incident management. Your time will be spent roughly as follows: 60% - Proactive technical work (e.g. migrating DB hosting provider, new message bus system proof of concept, deploying new algorithms to More ❯
incidents, optimizing SIEM configurations, and contributing to threat detection and response strategies. This role requires hands-on experience with both platforms and a deep understanding of cybersecurity principles and incident management. Key Responsibilities: Monitor and investigate security alerts from Microsoft Sentinel and LogRhythm . Analyze logs, network traffic, and other data sources to detect threats and suspicious activities. Develop … and tune detection rules, analytics, and alerting logic in both SIEM platforms. Collaborate with incident response teams to contain and remediate security incidents. Create dashboards, workbooks, and reports for stakeholders. Perform threat hunting activities and support continuous improvement of SOC processes. Maintain and enhance use cases, playbooks, and automation (e.g., with Logic Apps or SOAR). Ensure SIEM solutions More ❯
West - 3 days per week on site in the North West. Looking for an experienced ITIL Accredited Service Delivery Manager - with either a strong background in Problem and Major Incident Management. Must have outstanding communication skills and have worked in medium/large sized organisation. Must also have experience in Managing Service Management Resources. Reasonable Adjustments: Respect and More ❯
to customers, ensuring they derive maximum value from the iTrent system. Troubleshooting & Support: Lead the resolution of system issues and customer inquiries by following established procedures for system and incident management. Document all actions and outcomes to maintain a clear record of activities. Report Development: utilise various report-writing and data extraction tools to create insightful reports that aid … between various platforms and applications. Required Experience, Skills, and Knowledge: Substantial experience in the development and support of iTrent HR applications, with specific focus on the technical configuration and management of Payroll and Core HR modules. Advanced proficiency in Excel, with a demonstrated ability to handle and analyse large volumes of data effectively. Proven experience in business analysis, including … process mapping and requirements definition, to enhance system functionality and user experience. Strong background in database administration, with a solid understanding of data management principles. Excellent problem-solving capabilities in both technical and service delivery settings. utilise logic and sound processes to analyse information and develop effective solutions. Significant experience in managing competing customer support and project priorities, with More ❯
to customers, ensuring they derive maximum value from the iTrent system. Troubleshooting & Support: Lead the resolution of system issues and customer inquiries by following established procedures for system and incident management. Document all actions and outcomes to maintain a clear record of activities. Report Development: utilise various report-writing and data extraction tools to create insightful reports that aid … between various platforms and applications. Required Experience, Skills, and Knowledge: Substantial experience in the development and support of iTrent HR applications, with specific focus on the technical configuration and management of Payroll and Core HR modules. Advanced proficiency in Excel, with a demonstrated ability to handle and analyse large volumes of data effectively. Proven experience in business analysis, including … process mapping and requirements definition, to enhance system functionality and user experience. Strong background in database administration, with a solid understanding of data management principles. Excellent problem-solving capabilities in both technical and service delivery settings. utilise logic and sound processes to analyse information and develop effective solutions. Significant experience in managing competing customer support and project priorities, with More ❯
to prioritize risks and controls effectively. Strong communication skills to maximize buy-in and understanding. Data analysis skills with sound judgment on evidence. Experience in managing budgets and security incident management. Knowledge of security assessments, assurance activities, and compliance management. Operational responsibility for third-party management and change management. Leadership skills, including coaching, setting targets, and developing relationships More ❯
networking technologies (InfiniBand, RDMA, or similar). Familiarity with NVIDIA GPU technology, HPC architectures, storage solutions and high-performance file systems. Hands-on experience with monitoring tools and system management for large-scale infrastructure. Proficiency in Ansible and scripting (e.g., Python, Bash) to automate tasks and improve operational efficiency. Experience in a 24/7 support environment and incidentMore ❯
