London, England, United Kingdom Hybrid / WFH Options
MFK Recruitment
first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps, creation of skills matricies, development and implementation of training program at both individual and team level … tangible reporting to show a service improvement link between program and individual performance Responsible for performancemanagement of the team, regular score check-in’s, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development … plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendations Primary technical support advisory to the service manager on all service related incidents and problems Primary responsibility for taking over major impacting service incidents, owning the investigation, diagnosis, identification of root cause and rollout of More ❯
london, south east england, United Kingdom Hybrid / WFH Options
MFK Recruitment
first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps, creation of skills matricies, development and implementation of training program at both individual and team level … tangible reporting to show a service improvement link between program and individual performance Responsible for performancemanagement of the team, regular score check-in’s, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development … plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendations Primary technical support advisory to the service manager on all service related incidents and problems Primary responsibility for taking over major impacting service incidents, owning the investigation, diagnosis, identification of root cause and rollout of More ❯
Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Incident and problem management – taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/workarounds to … the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a 1st Line Technician including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and … team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performancemanagement of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performanceMore ❯
Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Incident and problem management – taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/workarounds to … the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a 1st Line Technician including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and … team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performancemanagement of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performanceMore ❯
Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Incident and problem management – taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/workarounds to … the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a 1st Line Technician including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and … team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performancemanagement of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performanceMore ❯
Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Incident and problem management – taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/workarounds to … the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a team of engineers including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and … team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performancemanagement of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performanceMore ❯
Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Incident and problem management – taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/workarounds to … the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a team of engineers including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and … team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performancemanagement of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performanceMore ❯
currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software. Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and nationwide US field service organization. … and Commercial teams across the full range of activities aligned to the associate lifecycle, including (but not limited to): employee relations, recruitment, training, absence management, HR systems administration, recognition and wellbeing. Responsibilities Include: Providing professional HR advice and support to managers and associates on a wide range of employment … matters including employee relations cases, management of attendance, performancemanagement, diversity and inclusion, employment legislation, HR policies and employee engagement. Acting as a point of contact for the employees and managers in the business. Proactively supporting the delivery of HR Processes including performance appraisals and merit More ❯
insights and support strategic decision-making. Financial Planning & Analysis: Oversee all aspects of financial planning, budgeting, and forecasting to ensure alignment with company goals. PerformanceManagement: Monitor financial performance against budgets and forecasts, and provide variance analysis and recommendations. Reporting: Produce and present regular financial reports to … senior management, highlighting key trends and insights. Value Creation: Identify opportunities for business growth and efficiency improvements through detailed financial analysis and modelling. Candidate Profile: Significant experience in a senior FP&A role, ideally within a multi-national organisation. Must have experience working in a B2B environment. Track record … working in a regional role. Proven experience in leading and mentoring finance teams, fostering a collaborative and high-performance environment. Extensive knowledge of financial planning, budgeting, forecasting, and analysis. Strong analytical and problem-solving skills, with the ability to interpret complex financial data and provide clear insights. Proficient in More ❯
insights and support strategic decision-making. Financial Planning & Analysis: Oversee all aspects of financial planning, budgeting, and forecasting to ensure alignment with company goals. PerformanceManagement: Monitor financial performance against budgets and forecasts, and provide variance analysis and recommendations. Reporting: Produce and present regular financial reports to … senior management, highlighting key trends and insights. Value Creation: Identify opportunities for business growth and efficiency improvements through detailed financial analysis and modelling. Candidate Profile: Significant experience in a senior FP&A role, ideally within a multi-national organisation. Must have experience working in a B2B environment. Track record … working in a regional role. Proven experience in leading and mentoring finance teams, fostering a collaborative and high-performance environment. Extensive knowledge of financial planning, budgeting, forecasting, and analysis. Strong analytical and problem-solving skills, with the ability to interpret complex financial data and provide clear insights. Proficient in More ❯
and advance your career - and we have the perfect software engineering opportunity for you. As a Software Engineer II at JPMorgan Chase within Network Management, you are part of an agile team that works to enhance, design, and deliver the software components of the firm's state-of-the … product, application, or system, while gaining the skills and experience needed to grow within your role. Market Infrastructure Network Technology(MINT) is a Network Management (NM) platform. It is the source of record for NM data and supplies functionality to manage the lifecycle of relationships with Agent Banks and … and strategic systems of record to create its inventory of relationships. The functionality provided includes by MINT Engagement Governance and due diligence oversight Relationship management Controls, Regulatory, and Risk Management Document Storage Performancemanagement Job responsibilities Executes standard software solutions, design, development, and technical troubleshooting Writes More ❯
teams. Sales Alignment: Work closely with sales leadership and sellers to understand regional needs and tailor marketing initiatives to drive engagement and conversion. Event Management: Own the planning and execution of Unite, our major annual global event, as well as regional events, trade shows, and customer roundtables. Pipeline Generation … Acceleration: Design and execute targeted campaigns, webinars, executive roundtables, and customer engagement programs, to move prospects through the funnel. Budget & PerformanceManagement: Oversee the field marketing budget, ensuring ROI-driven investments, and track campaign performance with clear metrics and reporting. Team Leadership: Manage and mentor a team … demand generation in a B2B technology or SaaS company. Event Execution Expertise: Demonstrated success in planning and managing large-scale events, including logistics, vendor management, and audience engagement strategies. Sales Alignment & Pipeline Focus: Strong track record of collaborating with sales teams to drive measurable business impact. People Leadership: Experience More ❯
teams. Sales Alignment: Work closely with sales leadership and sellers to understand regional needs and tailor marketing initiatives to drive engagement and conversion. Event Management: Own the planning and execution of Unite, our major annual global event, as well as regional events, trade shows, and customer roundtables. Pipeline Generation … Acceleration: Design and execute targeted campaigns, webinars, executive roundtables, and customer engagement programs to move prospects through the funnel. Budget & PerformanceManagement: Oversee the field marketing budget, ensuring ROI-driven investments, and track campaign performance with clear metrics and reporting. Team Leadership: Manage and mentor a team … demand generation in a B2B technology or SaaS company. Event Execution Expertise: Demonstrated success in planning and managing large-scale events, including logistics, vendor management, and audience engagement strategies. Sales Alignment & Pipeline Focus: Strong track record of collaborating with sales teams to drive measurable business impact. People Leadership: Experience More ❯
Guy's and St Thomas' NHS Foundation Trust Lead the optimization of our NLP pipelines for clinical text processing, balancing performance, cost, and accuracy in a healthcare setting Integrating NLP pipelines with structured databases like OMOP and other SQL databases Pioneer the future of clinical AI by developing and … a team of NLP engineers while fostering a culture of innovation and clinical impact Leading the development of evaluation frameworks to assess NLP model performance in clinical settings. Presenting complex NLP solutions and their impact on clinical care to various stakeholders, from technical teams to hospital leadership. Working within … teams, data scientists, and infrastructure teams to ensure successful deployment of NLP products - including LLM systems, RAG pipelines, and autonomous clinical agents. Provide detailed performance metrics and analysis of NLP systems, including model accuracy, latency, and clinical impact metrics to the Head of AI/ML on a weekly More ❯
to oversee the EMEA programmatic and display scope, with remit over full funnel Programmatic strategy, planning and activation. This account will include always on performance campaigns and branding for key initiatives, so experience working on clients across the funnel will be valuable. The Programmatic Manager will deliver on four … on new platforms, participating in alpha/beta tests, securing agency or category firsts. Account Growth & Maturity Grow and develop the account, consistently improving performance, increasing investment and diversifying platform/product adoption. Team Management Effectively manage client deliverables, developing techniques to appropriately prioritize and distribute workload and … Manager & Senior Executive in London & 4 specialists based in our PGD hub in India. Responsibilities About the work End-to-end account and campaign management for your clients which includes media planning, finance, campaign setup, optimisation, and reporting Own the day-to-day relationship with key stakeholders including planners More ❯
false positives to refine and optimize fraud detection systems. o Ensure that the company's financial practices comply with statutory regulations and legislation. • Data Management and Analysis: o Extract, clean, and manage large datasets using SQL and Python for in-depth analysis. o Utilize data analytics tools to track … application in fraud detection. o Statistical Analysis: Strong foundation in statistics, including experience with hypothesis testing, regression analysis, and probability theory. • Fraud and Risk Management Expertise: o In-depth understanding of card fraud typologies and techniques, including phishing, card-not-present (CNP) fraud, and card-present fraud. o Experience … o Ability to interpret complex data and turn it into actionable insights. o Familiarity with anomaly detection and pattern recognition techniques. • Communication and Stakeholder Management: o Excellent communication skills with the ability to translate complex data findings into clear insights for non-technical stakeholders. o Experience working within cross More ❯
london, south east england, United Kingdom Hybrid / WFH Options
MarTrust
false positives to refine and optimize fraud detection systems. o Ensure that the company's financial practices comply with statutory regulations and legislation. • Data Management and Analysis: o Extract, clean, and manage large datasets using SQL and Python for in-depth analysis. o Utilize data analytics tools to track … application in fraud detection. o Statistical Analysis: Strong foundation in statistics, including experience with hypothesis testing, regression analysis, and probability theory. • Fraud and Risk Management Expertise: o In-depth understanding of card fraud typologies and techniques, including phishing, card-not-present (CNP) fraud, and card-present fraud. o Experience … o Ability to interpret complex data and turn it into actionable insights. o Familiarity with anomaly detection and pattern recognition techniques. • Communication and Stakeholder Management: o Excellent communication skills with the ability to translate complex data findings into clear insights for non-technical stakeholders. o Experience working within cross More ❯
This is a fantastic opportunity for a Head of SAP Service Transition & Project Management to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. Candidates must be able to work in the UK without restrictions The Role at … a Glance: Head of SAP Service Transition & Project Management UK Remote/Occasional Visits to Office and Client Sites as Required £80,000 Plus Full Benefits Package Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who … and our customers to ensure long term support excellence and vision. The Opportunity: As the Head of Managed Services for Service Transition and Project Management, you will oversee several direct reports daily, including their performance management. This role involves leading a portfolio of SAP projects, planning, coordinating these More ❯
EC4A, Farringdon Without, Greater London, United Kingdom
RecruitmentRevolution.com
This is a fantastic opportunity for a Head of SAP Service Transition & Project Management to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. ** Candidates must be able to work in the UK without restrictions ** The Role at … a Glance: Head of SAP Service Transition & Project Management UK Remote/Occasional Visits to Office and Client Sites as Required £80,000 Plus Full Benefits Package Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who … and our customers to ensure long term support excellence and vision. The Opportunity: As the Head of Managed Services for Service Transition and Project Management, you will oversee several direct reports daily, including their performance management. This role involves leading a portfolio of SAP projects, planning, coordinating these More ❯
Newcastle Upon Tyne, Tyne And Wear, United Kingdom Hybrid / WFH Options
Pulsant ltd
to provide expert guidance and align People strategies with business goals. Drive initiatives that foster a strong and inclusive workplace culture. Lead organisational change management and transformation efforts. Offer insights on compensation, benefits, and performancemanagement strategies. Oversee workplace relations, ensuring compliance with relevant laws and company … policies. Support People Leaders in addressing complex people relations issues and performance challenges. Support leadership in fostering a high-performance work environment through providing training and coaching to People Leaders on people management skills and techniques. Collaborate with the Talent Acquisition team to attract and retain top … including C-Level). Excellent analytical, problem-solving, and decision-making skills. Experience managing organisational change and driving culture initiatives. Excellent communication and stakeholder management skills, with a collaborative and solutions-focused approach. IT or technology industry experience is desirable but not essential. Why Join Pulsant: Supportive work environment More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Recruitment Revolution
This is a fantastic opportunity for a Head of SAP Service Transition & Project Management to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. ** Candidates must be able to work in the UK without restrictions ** The Role at … a Glance: Head of SAP Service Transition & Project Management UK Remote/Occasional Visits to Office and Client Sites as Required £80,000 Plus Full Benefits Package Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who … and our customers to ensure long term support excellence and vision. The Opportunity: As the Head of Managed Services for Service Transition and Project Management, you will oversee several direct reports daily, including their performance management. This role involves leading a portfolio of SAP projects, planning, coordinating these More ❯
Sales/Growth and Marketing. Continuous Improvement: Identify opportunities for process improvement, innovation, and efficiency, and implement changes to enhance the consultancy's overall performance and competitiveness. Revenue Operations and PerformanceManagement Implement key performance indicators (KPIs) and metrics to measure and drive revenue growth. Ensure … building high-performing teams. Experience in consultative selling at a c-suite level Entrepreneurial mindset, self-starter Strong personal work ethic and good time management skills Excellent communication, interpersonal, and organisational skills Excitement for technology and its possibilities in enterprise Benefits: Private health insurance. Remote-first work environment. Optional More ❯
in the future too, if this is something you're keen on. Day to day you'll focus on: Team Leadership & Development Client & Stakeholder Management Process Improvement Compliance & Risk Management Collaboration Reporting & PerformanceManagement You'll be expected to travel to Bristol 1-2 times per More ❯
meets both external and internal client needs. The role supports all channels and the Marketing teams with the purpose of ensuring that activities - including performancemanagement, call quality, conversions, coaching interventions and fuel & revenue targets are achieved and standards are continuously met and improved. What you'll be … success and develop your capabilities. Key Responsibilities: Leadership & Team Development : Lead and mentor a diverse team of 15 account managers. Foster a collaborative, high-performance culture with a focus on achieving both team and individual targets. Ensure ongoing coaching and development to unlock the potential of your team members. … Strategic Customer Retention : Take ownership of the customer retention strategy for the Chargepass portfolio. Use data-driven insights to manage customer performance, reduce attrition, and enhance long-term relationships. Implement strategies for increasing account value through cross-sales. Performance Analytics : Monitor key performance indicators (KPIs), using Salesforce More ❯
world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and … dynamics. Drive the creation and implementation of account development plans and strategies across the client portfolio to sustain and enhance client performance. Lead client performancemanagement activities within the team, encompassing optimisation efforts, innovative strategies for client performance improvement, daily checks, and adherence to best practice processes. … Take ownership of client budget management to ensure optimal budget pacing and prevent instances of over or underspending. Support Paid Media Executives in their training and development, focusing on technical channel skills and soft skills enhancement. Assist Paid Media Executives with data collation and analysis for client reporting purposes. More ❯