The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … to ensure that all programmes are delivered in line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to ensure effective service delivery and team performance. … PerformanceManagement: Set and monitor key performance indicators (KPIs) across all services and programmes, ensuring that performance targets are met or exceeded. Take proactive steps to address underperformance and improve service outcomes in line with policy. Continuous Improvement: Implement and promote a culture of continuous improvement More ❯
Director, Performance Operations Hotel Market Partnerships (PGA) Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why … to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. The Director, Performance Operations Hotel Market Partnerships (Partner Growth & Agility) position will act as a key partner to the VP of Hotel, Partner Agility & Growth, her leadership … team and cross-functional partners in driving go-to-market excellence in the Partner Agility & Growth Market Management teams' field operations. They will act as a key enabler in operationalizing acquisition, growth and optimization strategies, whilst overseeing and driving the execution of daily operational run the business needs of More ❯
City of London, London, United Kingdom Hybrid / WFH Options
EFCI Group Ltd
Oracle Cloud Pre-Sales EPM Solution Architect - UK & Ireland Are you an experienced Oracle Cloud Enterprise PerformanceManagement (EPM) expert with a passion for shaping innovative financial and operational planning solutions and driving business growth through your technical acumen? Join our collaborative team as a Pre-Sales Solution … Play a key role in guiding clients through their Oracle Cloud EPM digital transformation. You'll lead detailed discovery workshops, thoroughly analyse complex client performancemanagement requirements, and recommend best-in-class technical solutions. Building strong, trusted advisor relationships will be paramount as you develop compelling technical proposals … product demonstrations. Technical Input for Proposals: Contribute your technical expertise to the development of accurate cost estimates and detailed statements of work. Client Relationship Management: Cultivate and maintain strong relationships with clients and partners, acting as a key technical expert. Continuous Learning: Proactively stay updated on the latest advancements More ❯
The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … to ensure that all programmes are delivered in line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to ensure effective service delivery and team performance. … PerformanceManagement: Set and monitor key performance indicators (KPIs) across all services and programmes, ensuring that performance targets are met or exceeded. Take proactive steps to address underperformance and improve service outcomes in line with policy. Continuous Improvement: Implement and promote a culture of continuous improvement More ❯
The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … to ensure that all programmes are delivered in line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to ensure effective service delivery and team performance. … PerformanceManagement: Set and monitor key performance indicators (KPIs) across all services and programmes, ensuring that performance targets are met or exceeded. Take proactive steps to address underperformance and improve service outcomes in line with policy. Continuous Improvement: Implement and promote a culture of continuous improvement More ❯
Assist in managing and developing a HR team of 12 Provide expert advice and support to managers and employees on employee relations issues, including performancemanagement, disciplinary actions, grievances, and conflict resolution Assist in the interpretation and application of company policies and procedures, ensuring consistency and compliance with … policies are communicated effectively to employees and managers Design and deliver training programs on employee relations topics, such as conflict resolution, effective communication, and management best practices Coach and mentor managers on how to handle employee relations issues effectively Ideal Candidate: Extensive HR Experience: 5-8 years of Human … laws, regulations, and best practices Employee Relations: Proven track record in managing and resolving complex employee relations issues, including disciplinary actions, grievances, and investigations PerformanceManagement: Experience in advising and supporting managers with employee relations issues, including performancemanagement, disciplinary actions, grievances, and conflict resolution More ❯
Delivery input into new business development and support the planning and costing of annual core grant-funded investments. WHAT YOU'LL DO (Duties) Team Management: Manage and mentor a team of up to twelve Programme and Project Managers, ensuring effective performancemanagement and fostering a culture of … learning, excellence, innovation, and continuous improvement. Delivery Management: Define, develop, and implement standardized project management methodologies, and contribute to new business development efforts. Operational Leadership: As part of the Programme Delivery Management Team, develop a Project Management Community of Practice. Collaboration: Work closely with other department … Delivery activities across Digital Catapult. Resource Allocation: Collaborate with the Head of OPMO and other Heads of Project Delivery to ensure effective resource assignment. PerformanceManagement: Monitor individual performance to ensure successful delivery while balancing utilization, development opportunities, and business needs. Continuous Improvement: Stay updated with industry More ❯
the approval process. Training and Guidance: Provide guidance and training for annual cycle planning preparation, quarterly BCP testing, global employee communications, and help guides. Performance Metrics: Support improvements in case management and performance dashboard metric delivery. Compliance Checks: Perform monthly spot checks of payroll control tools for … SOX countries and five sample countries, capturing analysis and remediation evidence to ensure issues are corrected. Dashboard Monitoring: Monitor the performance dashboard monthly to ensure accurate data reflection per country and resolve any identified issues. Vendor Management: Support vendor performancemanagement, including cost management and … performance against SLA/KPIs. Candidate Specification: Strong understanding of business process improvement with the ability to produce high-quality outputs. Proven work experience or subject matter knowledge in payroll and related systems (e.g., Workday, SAP). Strong background in analysis and critical evaluation of information from multiple sources. More ❯
AVI-SPL provides a portfolio of Onsite Managed Service (OMS) and Video Solutions to multi-industry clients globally. This role is accountable for the management and support of one or more OMS accounts. Managing the onsite teams, the quality of service, the customer relationship and responsible for all aspects … of post-sale service and support. It requires a proven leader, unflustered in the face of customer issues, experienced at identifying/leading high-performance individuals, comfortable working with a wide variety of clients, and capable of building operational excellence that generates high customer satisfaction. Day-To-Day Responsibilities … Account Management Complete ownership of assigned accounts ensuring best-in-class service. Develop, adopt and deliver best practice service levels across all teams. Identify, agree and own a progressive Continuous Service Improvement (CSI) programme with customer account and drive change in tandem with the peers and leaders. Working with More ❯
AVI-SPL provides a portfolio of Onsite Managed Service (OMS) and Video Solutions to multi-industry clients globally. This role is accountable for the management and support of one or more OMS accounts. Managing the onsite teams, the quality of service, the customer relationship and responsible for all aspects … of post-sale service and support. It requires a proven leader, unflustered in the face of customer issues, experienced at identifying/leading high-performance individuals, comfortable working with a wide variety of clients, and capable of building operational excellence that generates high customer satisfaction. Day-To-Day Responsibilities … Account Management Complete ownership of assigned accounts ensuring best-in-class service. Develop, adopt and deliver best practice service levels across all teams. Identify, agree and own a progressive Continuous Service Improvement (CSI) programme with customer account and drive change in tandem with the peers and leaders. Working with More ❯
Number: Manager - Finance Transformation (105886) Base Location: London plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG Financial Risk Management function is a cornerstone of our business. Operating from London, Birmingham, Leeds and Manchester we do work that matters, serving the country with diligence … s scope of work for a programme Maintaining a relationship with key client stakeholders, and collaborating with them to co-deliver a programme Risk management: Taking responsibility for identifying and managing risks, engagement assurance, and managing project budgets Supporting Directors and Partners in ensuring that the Firm’s risk … management framework is appropriately implemented Business development: Supporting the origination of opportunities for the firm through development of client relationships, and expanding existing engagements to address client challenges beyond the initial scope into further phases of work Supporting senior colleagues with the preparation of the Firm’s response to More ❯
london, south east england, United Kingdom Hybrid / WFH Options
KPMG UK
Number: Manager - Finance Transformation (105886) Base Location: London plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG Financial Risk Management function is a cornerstone of our business. Operating from London, Birmingham, Leeds and Manchester we do work that matters, serving the country with diligence … s scope of work for a programme Maintaining a relationship with key client stakeholders, and collaborating with them to co-deliver a programme Risk management: Taking responsibility for identifying and managing risks, engagement assurance, and managing project budgets Supporting Directors and Partners in ensuring that the Firm’s risk … management framework is appropriately implemented Business development: Supporting the origination of opportunities for the firm through development of client relationships, and expanding existing engagements to address client challenges beyond the initial scope into further phases of work Supporting senior colleagues with the preparation of the Firm’s response to More ❯
for the delivery of engagements that are either pure 'application support' or, increasingly, 'whole life' annuity type deals which can include application development, cloud management, consultancy, and third party sub-contractors. We include a strong focus on delivering 'value-add' to our clients - 'just' delivering the contracted service and … everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone. Your skills and experience • Management resilience - strong client management skills, the ability to face off to board members, stakeholder management at all levels, internally and externally • People … Management - performancemanagement, career development and mentoring • Financial Management & Account Growth - have commercial acumen and be able to evidence profit & loss accountability - have a demonstrable track record of achieving account growth - crafting and agreeing change controls, tangible service improvements, engaging Sales to pursue opportunities • Contract managementMore ❯
talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the … major service issues, ensuring efficient problem resolution for customers. Service Operations Support Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales teams … and third-party service providers to ensure consistent service delivery. Responsible for the selection, onboarding, and management of service partners , ensuring their competence and competitiveness. Establish and monitor performance KPIs for service partners , driving ongoing improvement in service quality. Support the development of service partner management processes More ❯
talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the … major service issues, ensuring efficient problem resolution for customers. Service Operations Support Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales teams … and third-party service providers to ensure consistent service delivery. Responsible for the selection, onboarding, and management of service partners , ensuring their competence and competitiveness. Establish and monitor performance KPIs for service partners , driving ongoing improvement in service quality. Support the development of service partner management processes More ❯
of data collection and providing data reporting and analytics support to the directorate. The post-holder will play a key role in the collection, management and reporting of high-volume research data, serving a range of different purposes. The post-holder will work with relevant systems (e.g. EDGE, Study … clinical teams to ensure the data meets the needs of the service.The post-holder will need to work independently, ensuring all aspects of the Management Information System remain fit for purpose. About us University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts … equivalent experience Educated to degree level or equivalent experience. Ability to interrogate databases In depth knowledge of research workflows, especially those relating to Research Management and Governance Understanding of the need to maintain confidentiality and security in handling data according to the policies of the trusts and the Data More ❯
employee relations (ER) matters, and contributing to the design and implementation of key people-related initiatives. This role is integral to driving a high-performance culture, ensuring HR best practices, and enhancing employee experience across the organisation. Key Responsibilities Proactive HR Support to Line Managers Partner with managers to … provide coaching and guidance on people management, leadership, and team development Support managers in resolving performancemanagement issues, providing advice on coaching, PIPs (Performance Improvement Plans), and development strategies Drive engagement and retention by working closely with leaders to foster a positive employee experience and culture … implement HR best practices to enhance team effectiveness and employee engagement Provide training sessions/workshops to managers on topics such as effective people management, ER processes, and conflict resolution Employee Relations (ER) Lead Advisor Serve as the primary point of contact for all employee relations matters, including grievances More ❯
Role: Management Consultant - Asset Management Location: London Career Level: Consultant (CL9) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of … People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. As a consultant within Accenture's Asset Management practice, there will never be a typical day and … efficiency Enterprise agility Solve complex, ambiguous business, change and technology problems, bringing structure and rigorous analysis and planning, acting, and taking decisions with little management oversight Drive a rigorous and structured approach to solving business problems Build trusted relationships with client and Accenture teams in a dynamic and challenging More ❯
inner-city population and to ensure fair access to services irrespective of gender, sexuality, religion, culture, race or disability. To contribute to the effective management, development and strategic direction of the Trust and wider partners (including Kings Health Partners and South London Partnership) and ensure the Operational Directorate and … contractual arrangements, data and reporting, workforce needs and nationally and locally identified strategic objectives. Person specification Qualifications Educated to degree level or equivalent experience Management qualification and/or extensive knowledge and expertise acquired through training and experience up to doctoral level Knowledge/Skills Evidence of excellent leadership … and management skills A deep understanding of healthcare provision together with awareness and appreciation of current NHS policy and priorities, particularly in relation to mental health Understanding of the concepts of service user empowerment, recovery and social inclusion Ability to analyse, interpret and evaluate complex data and draw logical More ❯
Salford, England, United Kingdom Hybrid / WFH Options
TalkTalk Business
Apply today and help us shape the future of business connectivity. The Role Reporting to the Director of Operations, the Head of Partner Operational Performance at TTB oversees the operational performance of partners in delivery and service processes. This role supports revenue realisation, sets partner strategy, and ensures … performance metrics are met. Responsibilities include optimising processes, enhancing partner performance, and fostering professionalism in service delivery. Building and maintaining relationships with key partners to drive continuous improvement is essential, along with monitoring partner productivity, delivery rates, and client satisfaction, ensuring compliance with regulatory requirements. As an ambassador … for TTB Delivery & Service functions, this role collaborates with Sales & Operations to drive continuous improvement, evaluates partner performance, and maintains strategic relationships. The role involves evaluating partner performance, maintaining senior strategic relationships, and preparing Monthly and Quarterly Business Reviews. This single contributor role, with one direct report, requires More ❯
Salford, south east england, United Kingdom Hybrid / WFH Options
TalkTalk Business
Apply today and help us shape the future of business connectivity. The Role Reporting to the Director of Operations, the Head of Partner Operational Performance at TTB oversees the operational performance of partners in delivery and service processes. This role supports revenue realisation, sets partner strategy, and ensures … performance metrics are met. Responsibilities include optimising processes, enhancing partner performance, and fostering professionalism in service delivery. Building and maintaining relationships with key partners to drive continuous improvement is essential, along with monitoring partner productivity, delivery rates, and client satisfaction, ensuring compliance with regulatory requirements. As an ambassador … for TTB Delivery & Service functions, this role collaborates with Sales & Operations to drive continuous improvement, evaluates partner performance, and maintains strategic relationships. The role involves evaluating partner performance, maintaining senior strategic relationships, and preparing Monthly and Quarterly Business Reviews. This single contributor role, with one direct report, requires More ❯
of safety and health. The successful candidate will have a robust background in traditional business analysis methodologies and a proven ability to facilitate change management processes. Key Responsibilities - Change Impact Assessment: Evaluate the potential impact of proposed changes on business processes, systems, and stakeholders, identifying risks and dependencies. - Stakeholder … Management: Identify and engage with key stakeholders to gather feedback and address concerns related to change. - Requirements Gathering and Analysis: Collaborate with stakeholders to define and document business requirements, ensuring alignment with organisational goals. - Change Communication: Partner with the SHECQ Communications team to develop and implement change communication plans … and Design: Analyse current processes to identify areas for improvement, designing and documenting new processes that support change initiatives. - Change Readiness Assessment: Work with PerformanceManagement and Supply Chain teams to assess supplier organisations' readiness for change and develop mitigation strategies. - Implementation Support: Assist with change implementation, providing More ❯
the St. James's Place Production estate. The role forms part of the SJP Applications Support team that is central to the effective application management, maintaining high availability of production systems supporting many business functions, the partnership and clients. The team is responsible for the resolution of Incidents raised … providing responses within target SLAs. These applications are heavily data centric with typically web front ends exposing business submission, client information or management information functions and are critical to the operation and submission of new business. What you'll be doing: Answering support calls via our IT Ticketing System … issues and handling their subsequent resolution. Routine maintenance of the application and application hosting environments. (This includes out-of-hours releases) Supporting the Problem Management team - providing root cause analysis and service reporting. Management & administration of Application PerformanceManagement and Secure File Transfer Protocol (SFTP) systems. More ❯
the St. James's Place Production estate. The role forms part of the SJP Applications Support team that is central to the effective application management, maintaining high availability of production systems supporting many business functions, the partnership and clients. The team is responsible for the resolution of Incidents raised … providing responses within target SLAs. These applications are heavily data centric with typically web front ends exposing business submission, client information or management information functions and are critical to the operation and submission of new business. What you'll be doing: Answering support calls via our IT Ticketing System … issues and handling their subsequent resolution. Routine maintenance of the application and application hosting environments. (This includes out-of-hours releases) Supporting the Problem Management team - providing root cause analysis and service reporting. Management & administration of Application PerformanceManagement and Secure File Transfer Protocol (SFTP) systems. More ❯
team are empowered and supported to grow their market(s) or accounts. The Strategy & Analytics team's scope includes profitability optimization, target setting, KPI management, data analytics and business strategy. This role will be based in Bangkok Office; relocation support will be provided Key Areas of Focus: In this … areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape. Analytics: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance. Cross-functional projects: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets … across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives. Performancemanagement: Maintain and optimize a performancemanagement system for the department, including a large team of account managers Data & tools: Oversee SP data infrastructure to ensure data accuracy, completeness, and More ❯