576 to 600 of 1,281 Service Delivery Jobs in England

Manager Location: Trident Office, Brighton (Office based ) Employment Type: Full-Time Driving Licence :A full UK driving license is required Salary : Competitive About Us Trident is a leading Managed Service Provider (MSP) with over 30 years of experience delivering tailored IT solutions to local businesses in the South of England. As a Microsoft Gold Partner we combine cutting-edge … seeking a proactive and client-focused Internal Account Manager to join our team. This role is pivotal in supporting Relationship Managers by co-managing client accounts and ensuring seamless service delivery. Acting as a primary daily point of contact for assigned clients, you will handle inquiries, manage communications, and coordinate with internal teams to meet client expectations. This role … Take ownership of client email requests, categorise and assign tasks, and escalate critical matters to Relationship Managers as necessary. Collaboration & Coordination : Work closely with internal teams to deliver seamless service and attend client meetings as required. Sales & Opportunity Development : Assist Relationship Managers in promoting Tridents products and services and identify growth opportunities within existing accounts. Administrative Support : Maintain accurate More ❯

complex customer inquiries across a range of technologies, including IT infrastructure, firewalls, and satellite antenna systems. Key Responsibilities: Customer Interaction: Manage and respond to customer inquiries efficiently, ensuring all service expectations and contractual obligations are met or exceeded. Technical Support: Deliver second-line support for technical issues across multiple platforms, including: Network Infrastructure: Troubleshoot routing and switching faults across … security measures, including firewall management and web traffic filtering. Network Monitoring: Proactively monitor system performance, investigate alarms, and issue outage reports, acting on high usage alerts to ensure optimal service delivery. Documentation & Reporting: Log all customer interactions accurately within Freshdesk and provide insights for process improvements. Continuous Learning: Pursue technical training on new products and services and share knowledge … with colleagues to enhance team capabilities. What We’re Looking For: Experience: A solid background in customer service, network operations, or technical engineering within the telecommunications or satellite sector. Work History: You must be able to provide a solid work history for the last 5 years to successfully navigate the MOD security clearance process. Technical Skills: In-depth knowledge More ❯

complex customer inquiries across a range of technologies, including IT infrastructure, firewalls, and satellite antenna systems. Key Responsibilities: Customer Interaction: Manage and respond to customer inquiries efficiently, ensuring all service expectations and contractual obligations are met or exceeded. Technical Support: Deliver second-line support for technical issues across multiple platforms, including: Network Infrastructure: Troubleshoot routing and switching faults across … security measures, including firewall management and web traffic filtering. Network Monitoring: Proactively monitor system performance, investigate alarms, and issue outage reports, acting on high usage alerts to ensure optimal service delivery. Documentation & Reporting: Log all customer interactions accurately within Freshdesk and provide insights for process improvements. Continuous Learning: Pursue technical training on new products and services and share knowledge … with colleagues to enhance team capabilities. What We’re Looking For: Experience: A solid background in customer service, network operations, or technical engineering within the telecommunications or satellite sector. Work History: You must be able to provide a solid work history for the last 5 years to successfully navigate the MOD security clearance process. Technical Skills: In-depth knowledge More ❯

Profile Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the … facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (Saas) offerings which includes Application Management for hosted and non-hosted clients. Responsibilities: This role will involve working closely with Clients, providing expert level remote management, administration and support … arise. This involves promptly acknowledging and addressing concerns to ensure client satisfaction. Collaboration with Support Teams: Partners with all parts of CRD and STT support teams to ensure comprehensive service delivery. By working together, they address client issues end-to-end and enhance the overall quality of service. Regular Meetings with Relationship Manager (RM): Schedules consistent meetings with the More ❯

business needs. Develop & Maintain Services: Create new applications and ensure existing services meet evolving needs. Leverage New Technologies: Integrate new digital tools to improve data analysis and security. Customer Service: Provide proactive support to enhance service delivery. Leadership & Supervision: Lead Team: Set targets, monitor performance, and support team development. Manage Resources: Deploy staff and resources efficiently to meet … innovation and supporting strategic decision-making. Join a forward-thinking team committed to continuous growth and development. Developer Analyst Lead - Benefits: Competitive salary 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period Automatic enrolment into the Local Government Pension Scheme Access to our Employee Assistance Programme (EAP) Discounts with More ❯

automation workflows, and network security solutions. Drive critical network and IT automation through software development and first-party tooling to optimize network operations, streamline infrastructure management, and enhance IT service delivery. Leverage modern Infrastructure-as-Code (IaC) methodologies and GitOps-driven automation to orchestrate network infrastructure, enforce configuration consistency, and scale IT workflows efficiently. Build and maintain CI/… initiatives with Zero Trust principles and compliance frameworks. Implement role-based access controls (RBAC) and mitigate security risks through automated policies. Work cross-functionally to identify areas for IT service improvement and implement self-service solutions. Manage multiple projects and initiatives, ensuring efficiency and alignment with business objectives. You may be a fit for this role if you More ❯

and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices Act as a senior team member within the EMEA Professional Services team, providing onboarding support, mentorship, and coaching to new team … facing project manager, technical program manager, or management consultant role in the SaaS industry You can clearly articulate a typical SaaS implementation methodology and have experience in professional services delivery Experience running complex technical projects, specifically including agile sprint planning, user acceptance testing, quality assurance and software release processes You are a persuasive, results driven customer influencer with outstanding More ❯

packages. Purpose : The purpose of this document is to explain the roles and responsibilities of the Client Services Project Manager (Contract) Roles and Responsibilities : Work closely with the Client Delivery Executives (CDE's) for new and existing clients to capture their requirements for all fit out works and general requests associated within their area of responsibility (AOR) Project Initiation … formulation. Update Client Fit out Schedule. Produce a high level project plan. Update Supplier Portals if applicable. Project Commencement: Review Project Requirements Raise Purchase Orders to Suppliers and confirm delivery Timescales. Production of design documentation as required for Internal and Client approval. Create a Scope of works and issue to supplier. Confirm Resource requirements and availability. Create a detailed More ❯

across the EMEA region. - Collaborate with legal teams and clients to define scope, budgets, timelines, and governance. - Promote and implement legal tech and AI/legal solutions to improve service delivery. - Act as a Solutions ambassador within practice groups, identifying opportunities for innovation. - Drive continuous improvement in legal processes, tools, and methodologies. - Partner with Innovation, AI, Business Development, IT More ❯

across the EMEA region. - Collaborate with legal teams and clients to define scope, budgets, timelines, and governance. - Promote and implement legal tech and AI/legal solutions to improve service delivery. - Act as a Solutions ambassador within practice groups, identifying opportunities for innovation. - Drive continuous improvement in legal processes, tools, and methodologies. - Partner with Innovation, AI, Business Development, IT More ❯

digital services to our residents. We are looking for a talented, creative and experienced Senior Web Developer to join our development team and help enhance our online presence and service delivery. This is a highly varied role giving the successful candidate the opportunity to work across multiple projects and at all stages of the software development lifecycle. Whilst focused More ❯

digital services to our residents. We are looking for a talented, creative and experienced Senior Web Developer to join our development team and help enhance our online presence and service delivery. This is a highly varied role giving the successful candidate the opportunity to work across multiple projects and at all stages of the software development lifecycle. Whilst focused More ❯

support QA and CX of Samsung Electronics' products. You'll work closely with regional & global QA teams to ensure we deliver high-quality experiences and remove barriers to seamless service delivery. The role would suit a recent graduate who has knowledge of test automation and a keen interest to build their career in this area. Role and Responsibilities Design More ❯

or technology environment. Experience working with complex sales cycles, long-term account plans, and multi-stakeholder engagements. Broad understanding of digital transformation, customer engagement platforms, cloud, AI, and managed service delivery. Strong commercial and financial acumen with a consultative approach to solution selling. Confident communicator, able to present technical solutions clearly to both technical and non-technical stakeholders. Strong More ❯

programs are used and delivered effectively Set team and individual goals in-line with overall organizational goals Qualifications Your Experience 10+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting 3+ years of experience in people management role Strong consulting and project management skills, with shown results working as a trusted advisor to drive business More ❯

reporting. What you'll be getting up to: Utilise advanced SQL skills to extract, clean, and analyse complex customer and operational datasets, providing actionable insights to improve performance and service delivery. Partner with colleagues across Customer Contact Centre, Customer Operations, and other business units to understand key challenges and shape data-driven solutions that support decision-making. Define, refine More ❯

Endeavour has a fantastic long-term contract opportunity for an experienced Service Delivery Manager to join a large, reputable client based in London. The project will focus on: Service delivery for software application maintenance in Java frameworks. Kick-off of offsite deliveries in a wider transformation programme. The successful Service Delivery Manager will have More ❯

Service Delivery Director - Microsoft Dynamics 365 BC - £100,000 Pearson Carter is working with a fast-growing Microsoft Partner seeking an experienced Service Delivery Director to lead and scale their Dynamics 365 Business Central delivery teams. This is a key leadership role focused on driving delivery excellence across consultancy, development, and project management. You … ll shape delivery strategy, lead high-performing teams, and ensure outstanding client service during a period of rapid growth. They offer a salary of up to £100,000 , flexible working, and a strong benefits package. Responsibilities: Lead end-to-end service delivery across projects and departments. Define strategy and improve operational performance. Oversee timelines, budgets, and … service quality. Manage client relationships and delivery escalations. Drive team utilisation and resource allocation. Support growth and profitability through delivery excellence. Experience: 7 years in senior service delivery roles within Microsoft Partner/ERP/CRM consultancies. Strong expertise in Dynamics 365 Business Central. Proven leadership of cross-functional teams. Project delivery experience with More ❯

Role: Service Delivery Analyst Location: Fully Remote (Initial 1 Week Induction in Birmingham) Salary: £35,000 - £45,000 Network IT are looking for a Service Delivery Analyst, someone who has exceptional experience in a SOC (Security Operations Centre) interfacing into clients and customers to ensure high standards of service delivery within the SOC. The … opportunity for someone who is a Level 1 or Level 2 SOC Analyst who is looking to use their technical expertise from a top-down perspective to ensure efficient service delivery of our client's SOC environment. Responsibilities To operates as a customer service intermediary in between the technical SOC environment and our client’s customer base. … as a point of escalation for incident resolution. Build and maintain professional relationships/rapports with critical client stakeholders. Curate, design and present concise and information data in monthly service reports. Experience Required Previous Security Operation Centre/SOC experience. Knowledge of SOC tooling (SIEMs, EDRs – e.g. Sentinel, CrowdStrike, Defender). A knowledge and understanding of common SOC threats. More ❯

Customer Service Delivery Specialist Local role based in Portsmouth About Our Client This position is with a well-established organisation in the Technology & Telecoms industry. As a medium-sized company, it is committed to providing innovative solutions and maintaining strong relationships with its customers. Job Description The key responsibilities for the Customer Service Delivery Specialist role … are: Manage customer queries and resolve issues in a timely and professional manner. Coordinate with internal teams to ensure seamless service delivery. Maintain accurate records of customer interactions and transactions. Monitor service performance and identify areas for improvement. Provide updates to customers on the progress of their requests or issues. Assist in the implementation of new customer service processes. Contribute to maintaining a high standard of customer satisfaction. Adhere to company policies and regulatory requirements at all times. The Successful Applicant A successful Customer Service Delivery Specialist should have: Previous experience in a customer service or related role. Strong communication and problem-solving skills. Ability to multitask and work effectively under pressure. Good organisational More ❯

Hybrid - 1 or 2 days a week in Brighton office A rapidly growing telecommunications company is seeking a dedicated Service Delivery Coordinator to join the Operations team. This is a fantastic opportunity to be the face of the company, ensuring a seamless experience for customers from sales handover to service activation. As a Service Delivery … heart of the customer journey, managing communications and coordinating the provisioning of new services. You'll work closely with customers, carriers, and internal teams to ensure timely and accurate service delivery. Key Responsibilities: Validating customer orders and gathering essential information. Assisting with orders and liaising with carriers throughout the order lifecycle. Ordering equipment and services from key suppliers. Coordinating … Managing customer communications via email, phone, and video. Updating internal databases and handing over live services to support and accounting teams. Providing post-installation training to customers. Maintaining exceptional service for existing customers. Assisting with general office administration and phone queries. Key Skills: Customer-Focused: A genuine concern for customer satisfaction, demonstrated through clear communication and proactive actions. Organised More ❯

COMPLIANCE SERVICE DELIVERY MANAGER/OPERATIONAL IT COMPLIANCE Up to £100,000/Bonus/Car Allowance & Strong Staff Benefits SECURE has Strategically Partnered with a Multi-Award Winning, Software Based organisations. As an independently owned market leader, they are a major driving forces behind Innovative Development of Enterprise-Led Internet Technology. Success in this position with enable … Individuals, LGBTQ+ Community Members, Veterans & those from Diverse Socioeconomic Backgrounds. Searches: Compliance Manager/IT Compliance Manager/Operational Compliance Manager/IT Operations Manager/IT Manager/Service Delivery Manager More ❯

connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. We're … you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. The role in a nutshell: As the Payroll Service Delivery Manager, you will manage client relationships, ensuring exceptional service and support while identifying growth opportunities. You'll oversee client portfolios, drive satisfaction, and contribute to the … operational meetings, discussions related to escalations or projects occur as committed Issues and requests are being managed according to committed timeframes Conduct monthly Operations Reviews Key Performance Indicator/Service Level Agreement Reporting Joint Escalation Matrices Arrange and facilitate Business Review Meetings (quarterly or semi-annually or annually) to establish deeper relationships Maintain recurring (but no less than monthly More ❯

Service Development Director, Enterprise Service Excellence (Consulting/Business Proposals background) Join to apply for the Service Development Director, Enterprise Service Excellence (Consulting/Business Proposals background) role at Boston Consulting Group (BCG) Service Development Director, Enterprise Service Excellence (Consulting/Business Proposals background) Join to apply for the Service Development Director, Enterprise … Service Excellence (Consulting/Business Proposals background) role at Boston Consulting Group (BCG) Get AI-powered advice on this job and more exclusive features. Locations : Lisbon | Canary Wharf Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best … Operations, Procurement & Payables, Travel, Meetings & Events, Case Team Services, ClientView, Real Estate, Executive Support Services, and Business Insights and Analytics; supported by transversal expertise in our product portfolios and Service Excellence teams. Approximately 70% of Enterprise Services employees are located in Delhi, with smaller concentrations in London, Boston, Madrid, Munich, and Atlanta. The Enterprise Services Excellence Team (ESXT) partners More ❯

ICT Core Systems Service Manager Location: Gloucester/Cheltenham Contract: Permanent Salary: Up to £54,000 This role is responsible for managing and supporting the organisation's core systems, including the transition to their new platform. It involves overseeing service performance, ensuring system stability, and working closely with internal teams, suppliers, and stakeholders to deliver effective ICT services. … strategic direction and ensure alignment with organisational goals. Oversee the stability, efficiency, and availability of core systems. Support the transition to the new RMS platform. Collaborate with project and delivery teams to ensure smooth service integration. Engage with diverse stakeholders, partners, and suppliers. Provide expert consultation on service delivery and project implementation. What We're Looking … For: Proven experience in a Service Management role. Strong stakeholder management and communication skills. Experience working with external partners and suppliers. Ability to lead through change and manage complex service transitions. More ❯