726 to 750 of 1,252 Service Delivery Jobs in England

Repairs, Maintenance and Assets team Reporting into the Director of Housing Operations and overseeing a team of 2 surveyors and administrator Responsive repairs and planned investment To ensure the delivery of a housing management service that meets customer expectations, regulatory standards, legislation and the organisation's financial and service delivery targets Management of stock condition surveys … of 4 years experience in a similar role Experienced in preparing and managing budgets Proven track record in delivering repairs and maintenance for residential properties Experience in leading the delivery of asset management strategy and stock condition surveys Commutable distance to West Yorkshire Passion and understanding for the Not-For-Profit housing sector What's on Offer Up to More ❯

The role: Technical Supervisor (on site - Manchester) The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities. You will be available to … provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service. You will work … closely with the BU Technical Services Manager (TSM). Key responsibilities are as follows: Promote the safe delivery of all activities regardless of discipline, circumstance and location Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to Lead and be responsible for More ❯

with a well-established IT and Telecoms solutions provider that has been established for 28 years in the South of England, focused on delivering high quality solutions with exceptional service, expertise and integrity. Over the years they have built up a strong reputation and client database as a company they strive for excellence. What's in it for you … services we supply, which include broadband, cloud IT services, telecoms, mobiles, and support and managed solutions. This role is vital in supporting operational efficiency and maintaining the quality and delivery performance we are known for. They have a great sense of teamwork and do a lot as a group. Parking Pension Holidays Progression Discounted products What's involved? Placing … new orders with suppliers for Telecoms and IT services and taking over any existing services for customers Collaborate with internal teams, customers and suppliers to ensure timely service delivery Process accurate customer billing, including recurring and one-off charges Accurate input of order details and updates to projects/tickets Maintain and update billing systems and manage monthly More ❯

with a well-established IT and Telecoms solutions provider that has been established for 28 years in the South of England, focused on delivering high quality solutions with exceptional service, expertise and integrity. Over the years they have built up a strong reputation and client database as a company they strive for excellence. What's in it for you … services we supply, which include broadband, cloud IT services, telecoms, mobiles, and support and managed solutions. This role is vital in supporting operational efficiency and maintaining the quality and delivery performance we are known for. They have a great sense of teamwork and do a lot as a group. Parking Pension Holidays Progression Discounted products What's involved? Placing … new orders with suppliers for Telecoms and IT services and taking over any existing services for customers Collaborate with internal teams, customers and suppliers to ensure timely service delivery Process accurate customer billing, including recurring and one-off charges Accurate input of order details and updates to projects/tickets Maintain and update billing systems and manage monthly More ❯

maintenance of our network, security, and telephony systems. You'll work closely with technical teams and project managers to lead infrastructure projects, support day-to-day operations, and ensure service reliability across multiple Trust sites. This is a key hands-on role where you'll also provide 2nd/3rd line support and take part in the on-call … rota. Key Responsibilities: Maintain and improve network, telephony, and security infrastructure. Lead technical delivery for new IT infrastructure projects. Diagnose and resolve complex network issues. Provide 2nd/3rd line support and assist the IT Service Desk. Ensure systems meet security and performance standards. Work with external suppliers and internal teams to support service delivery. Contribute to More ❯

maintenance of our network, security, and telephony systems. You'll work closely with technical teams and project managers to lead infrastructure projects, support day-to-day operations, and ensure service reliability across multiple Trust sites. This is a key hands-on role where you'll also provide 2nd/3rd line support and take part in the on-call … rota. Key Responsibilities: Maintain and improve network, telephony, and security infrastructure. Lead technical delivery for new IT infrastructure projects. Diagnose and resolve complex network issues. Provide 2nd/3rd line support and assist the IT Service Desk. Ensure systems meet security and performance standards. Work with external suppliers and internal teams to support service delivery. Contribute to More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to … become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed … and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're looking for a strategic and execution-focused leader to oversee the delivery of Intercom's Professional Services-ensuring our customers successfully adopt and scale our AI solutions. This is a high-impact role that bridges strategy, operations, and delivery across internal teams More ❯

and diligent account management Revenue Growth: Identifying upsell or cross-sell opportunities to increase wallet share and drive account growth Operational Awareness & Client Expectation Management: Maintain close visibility of delivery progress and quality, staying connected with internal teams. Proactively manage customer expectations by anticipating issues, providing timely updates, and ensuring alignment between delivery outcomes and customer needs Know … to support proactive account development Issue Resolution: Managing and resolving customer issues efficiently to maintain trust and satisfaction Internal Reporting: Providing regular updates on account activity, client feedback, and service performance Act as the day-to-day contact for assigned accounts Co-ordinate service delivery and management with internal teams to meet expectations Monitor account performance and … multiple tasks and ensure accuracy in documentation and follow-up Problem-Solving: Proactive approach to identifying and resolving issues Team Collaboration: Ability to work cross-functionally with commercial and delivery teams Solution Acumen: Advanced sales competency of the company’s core private cloud and associated offering portfolio Time Management: Ability to prioritise tasks and manage time effectively in a More ❯

Our client a leader in smart building technology for nearly 40 years, is looking for a Senior BMS Project Manager to join their expert team. You will lead the delivery of BMS projects from initial design and presales support to implementation, commissioning, and ongoing support. This senior-level role carries full responsibility for technical quality, financial performance, project governance … Relevant qualifications in BMS, EMS, HVAC, mechanical or electrical engineering would be very welcome. If successful you will be tasked with Project Leadership and overseeing all BMS projects and service packages across the business. Be used to being ibn front of the client and deliver client presentations and attend project workshops to support trust-based relationships Leading end-to … end delivery including presales support, tender submissions, vendor management, design approval, installation, and aftercare. The production of costed proposals, technical responses, and comprehensive bills of materials and all other project governance and technical oversight, ensuring adherence to technical standards, commissioning processes, and project milestones. Implementation of commissioning plans and BMS performance testing, including Factory Acceptance Testing (FAT), room readiness More ❯

Our client a leader in smart building technology for nearly 40 years, is looking for a Senior BMS Project Manager to join their expert team. You will lead the delivery of BMS projects from initial design and presales support to implementation, commissioning, and ongoing support. This senior-level role carries full responsibility for technical quality, financial performance, project governance … Relevant qualifications in BMS, EMS, HVAC, mechanical or electrical engineering would be very welcome. If successful you will be tasked with Project Leadership and overseeing all BMS projects and service packages across the business. Be used to being ibn front of the client and deliver client presentations and attend project workshops to support trust-based relationships Leading end-to … end delivery including presales support, tender submissions, vendor management, design approval, installation, and aftercare. The production of costed proposals, technical responses, and comprehensive bills of materials and all other project governance and technical oversight, ensuring adherence to technical standards, commissioning processes, and project milestones. Implementation of commissioning plans and BMS performance testing, including Factory Acceptance Testing (FAT), room readiness More ❯

a complete solution for business connectivity. Overview Smart Hands Break Fix Engineer is a highly visible data centre & office infrastructure role that requires commitment to providing a high-quality service to meet customer project demand. The role is required to deliver IMACD and IT Support Services. The duties range from small alterations such as patching and fault finding in … scale equipment and device refreshes including new installs, decommissions, moves, and maintain functions. Smart Hands Break Fix Engineer work on shifts that provide services 24x7x365 and report to the Service Delivery Manager. What we're looking for in our Smart Hands Break Fix Engineer Relevant experienceworking in banking IT environment. Relevant experiencein a ICT Hardware Break Fix, Moves … team. Prioritization skills and multitasking ability. Ability to work under pressure. Expert knowledge of Asset Management Systems Expert knowledge of Ticketing Systems Expert understanding of complex change management and service delivery processes. Ability to mentor and train new starters on all systems, processes and procedures. Ability to approve/sign off training modules. Ability to lead/supervise More ❯

the most immersive and digitally innovative brands on the planet. Working closely with the Senior Procurement Manager, you'll play a key role in shaping the future of customer service delivery and broader outsourced service models. You'll leverage an international supplier base, drive outsourced transformation, and influence senior stakeholders to achieve better commercial, operational, and customer … managing supplier risks. Support the business' move to a leaner, more agile vendor base across onshore and offshore locations for communications and contact centres. Drive long-term savings and service improvements in collaboration with global procurement What You'll Bring: 3+ years of strong procurement experience across broad indirects. Strong commercial awareness and proven contract negotiation skills. Interest in … or familiarity with how outsourced or offshore delivery models operate. Ability to manage senior stakeholders with confidence and integrity. Experience in SRM and tracking supplier performance and governance. Willingness and enthusiasm to learn more about managed services and outsourcing within the customer service domain. Confident working with data & IT systems to manage supplier information and performance This is More ❯

the most immersive and digitally innovative brands on the planet. Working closely with the Senior Procurement Manager, you'll play a key role in shaping the future of customer service delivery and broader outsourced service models. You'll leverage an international supplier base, drive outsourced transformation, and influence senior stakeholders to achieve better commercial, operational, and customer … managing supplier risks. Support the business' move to a leaner, more agile vendor base across onshore and offshore locations for communications and contact centres. Drive long-term savings and service improvements in collaboration with global procurement What You'll Bring: 3+ years of strong procurement experience across broad indirects. Having worked across contact centres, managed services, communications, outsourcing, technology … or similar would be beneficial but is not a prerequisite. Strong commercial awareness and proven contract negotiation skills. Interest in, or familiarity with how outsourced or offshore delivery models operate. Ability to manage senior stakeholders with confidence and integrity. Experience in SRM and tracking supplier performance and governance. Willingness and enthusiasm to learn more about managed services and outsourcing More ❯

open to UK Nationals only. We are looking for talented and hard-working individuals with demonstrable commercial experience or transferable skills, to join us in providing a full procurement service for digital technology capability across Defence. Defence Digital is responsible for delivering and integrating new digital capabilities, giving our forces the advantage on the cyber battlefield to combat an … working will be discussed with you prior to you taking up your post. Job description The aim within our Professional Services category team is to provide first class commercial delivery and advice relating to professional services to Defence Digital across the contract lifecycle and to drive market engagement to leverage insight, innovation, and best practice. The Professional Services Team … for money. It develops procurement strategies, runs tender exercises, negotiations, and awards contracts in accordance with legislation and policy. Securing the capability or capacity we lack within the civil service, enables all delivery teams to keep their services on track and to deliver on time and cost.Professional Services supports all areas of Defence Digital delivery, including the More ❯

team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify … key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction. Create and maintain dashboards and reporting suites using tools such as Power BI, Tableau, or similar. Collaborate with digital, CRM, and service design teams to feed insights into service personalisation, campaign targeting … and ongoing customer experience improvements. Work with external service delivery partners to define customer data requirements and support continuous optimisation efforts. Apply A/B testing and experimentation techniques to support data-led decision making. What we're looking for: Strong experience analysing relational databases and performing data mining, using SQL, Python, R or similar. Solid background in More ❯

team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify … key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction. Create and maintain dashboards and reporting suites using tools such as Power BI, Tableau, or similar. Collaborate with digital, CRM, and service design teams to feed insights into service personalisation, campaign targeting … and ongoing customer experience improvements. Work with external service delivery partners to define customer data requirements and support continuous optimisation efforts. Apply A/B testing and experimentation techniques to support data-led decision making. What we're looking for: Strong experience analysing relational databases and performing data mining, using SQL, Python, R or similar. Solid background in More ❯

our team has worked with local authorities to help them understand the skills and knowledge required to build and maintain heat networks in their regions. Gemserv is the Shadow Service Provider to DESNZ in relation to the Heat Networks Technical Assurance Scheme (HNTAS). HNTAS is the set of technical standards being developed for heat networks to adhere to … management frameworks that will accompany the enduring implementation. The Role We're looking for an experienced individual to act as the Technical Liaison between Gemserv and its technical specialist delivery partners in the delivery of services related to HNTAS. Responsibilities Act as an advisor between the Gemserv delivery team and technical delivery partners Triage of technical … issues in scheme design and delivery, and assessment of solutions proposed by technical partners. Development/curation of non-technical scheme rules, e.g., assessment approach Managing any conflicts of interest (real or perceived) between the technical partners' HNTAS role and their role in the wider market. Developing and delivering communications content concerning both technical and non-technical aspects of More ❯

deliver a premium workplace experience that reflects their global brand standards, values, and expectations. The Role In this high-profile position, you will take full accountability for the technical service delivery across the contract, ensuring compliance, safety, and operational excellence. You'll work closely with the client to continuously enhance the workplace environment, support their sustainability and innovation … offering both strategic oversight and hands-on support to ensure smooth operations in a fast-paced, forward-thinking environment. Some of the key responsibilities include: Lead and manage the delivery of all technical services, systems, and infrastructure on-site. Ensure full compliance with all current and emerging legislation - including Building Regulations, CDM, Health & Safety, and environmental standards. Provide hands … on technical assistance and guidance to the engineering team when required. Build and maintain a trusted partnership with the client, focusing on service quality, communication, and continuous improvement. Coach, mentor, and develop your team to ensure a culture of high performance and accountability. Identify and implement opportunities for innovation, efficiency, and enhanced service delivery. What We're Looking More ❯

typologies (HRBs). The role requires a high level of technical competence, thorough knowledge of the Building Regulations, experience in product specification, and significant experience in the detailed design, delivery, and construction of complex, large-scale projects. CANDIDATES This is an exciting opportunity to join our UK business, to undertake the role of Technical Support and Principal Designer (CDM … on major UK projects, supporting our project teams and helping develop our service offer for the new Principal Designer (BSA) role. The position will be overseen by our senior Principal Designer (PD). Ongoing training and guidance will be provided. Ideally, the candidate will have an architectural/technologist background and demonstrate a proven track record in the detailed … design and delivery of large-scale, complex, and higher-risk buildings (HRB). In line with the requirements for the PD (CDM & BSA) role, an in-depth knowledge of detailed design, construction, detailing, and the Building Regulations & British/ISO Standards is essential. Experience specifically relating to the design and construction of higher-risk residential buildings (HRBs) is an More ❯

Location: Flexible in Kent -Hybrid Salary/package: £50,000 per annum Contract type: Permanent Hours: Full time Lead the charge in transforming customer experience across two essential community service divisions, where operational excellence meets meaningful impact. As Head of Customer Experience, you'll embed a customer-first culture, drive innovation, and elevate service standards from the frontline … What you'll be doing Develop and lead a unified customer experience strategy across both Landscape Services and CSG Managing Waste. Champion the voice of the customer in all service delivery, operational, and strategic decisions. Lead, coach, and inspire teams to deliver consistent, high-quality customer interactions. Engage with frontline staff through regular early morning floor talks and … site visits to gather insights and improve service. Drive adoption of digital toolsto streamline processes and enhance customer engagement. Monitor service performance using SLAs, KPIs, and customer feedback to identify and action improvements. Support customer retention and growth, working with commercial teams to follow up on quotes and track conversions. Promote a customer-centric culture, contributing to staff training More ❯

of strategic business development and operational management, with 80% of the role focused on driving sales and new business acquisition, and the remaining 20% dedicated to overseeing the operational delivery and Account Management of our Healthcare contracts across the UK. This position will focus on expanding our portfolio by establishing relationships and securing parking and security contracts with Hospitals … security solutions market. Working collaboratively with the leadership team and UK Sector Leads, you'll be responsible for expanding our profile in the sector, developing our talent, and the delivery of our growth ambitions. Key Responsibilities: Business Development Drive new business opportunities in the Healthcare sector by identifying and targeting potential new clients and networks such as Hospitals, clinics … provide innovative solutions with a focus on identifying continuous improvement and growth and upselling opportunities. Effectively manage and maintain an active Account Management pipeline regularly realising Account Management opportunities. Service Delivery Management Oversee the day-to-day operational management of healthcare parking and security services ensuring the seamless delivery of services in line with client expectations and More ❯

of strategic business development and operational management, with 80% of the role focused on driving sales and new business acquisition, and the remaining 20% dedicated to overseeing the operational delivery and Account Management of our Healthcare contracts across the UK. This position will focus on expanding our portfolio by establishing relationships and securing parking and security contracts with Hospitals … security solutions market. Working collaboratively with the leadership team and UK Sector Leads, you'll be responsible for expanding our profile in the sector, developing our talent, and the delivery of our growth ambitions. Key Responsibilities: Business Development Drive new business opportunities in the Healthcare sector by identifying and targeting potential new clients and networks such as Hospitals, clinics … provide innovative solutions with a focus on identifying continuous improvement and growth and upselling opportunities. Effectively manage and maintain an active Account Management pipeline regularly realising Account Management opportunities. Service Delivery Management Oversee the day-to-day operational management of healthcare parking and security services ensuring the seamless delivery of services in line with client expectations and More ❯

colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe. About the Role The Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s MSP services to our clients. Located in the UK this position will work closely with vendors, client hiring managers, and Magnit’s cross-functional teams, utilizing … our award-winning software, e-tips to ensure smooth service delivery. What You Will Do CSC is responsible for the day-to-day delivery of Magnit’s services Facilitate the fulfillment of temporary requisitions through Magnit’s systems and efficiently manage the relationship/interaction of staffing desk suppliers and managers Proactively meet with hiring managers to qualify … to empower them for success Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency The CSC must maintain quality client service and day to day operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work Maintain an updated SOP “Standard Operating Procedures” for day More ❯

email and Intercom Management of our vendor management systems Using the Coople platform to ensure the best coverage possible of our clients’ jobs over the weekend Assisting with the delivery of large staffing requests from key clients Collecting feedback from users on potential optimisations and improvements for our platform and services. Onboarding of new users to Coople and assistance … of our worker pool Review worker profiles, previous experience and general recruitment tasks over the weekend Supporting our Cooplers reaching their goals and finding rewarding work Delivering the best service possible for our clients You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery Coordinating and organising handovers to ensure the … your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays. Skills required: Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment Previous experience in the hospitality sector Strong communication skills, both written and verbal Proactive, solution-oriented More ❯

email and Intercom Management of our vendor management systems Using the Coople platform to ensure the best coverage possible of our clients’ jobs over the weekend Assisting with the delivery of large staffing requests from key clients Collecting feedback from users on potential optimisations and improvements for our platform and services. Onboarding of new users to Coople and assistance … of our worker pool Review worker profiles, previous experience and general recruitment tasks over the weekend Supporting our Cooplers reaching their goals and finding rewarding work Delivering the best service possible for our clients You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery Coordinating and organising handovers to ensure the … your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays. Skills required: Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment Previous experience in the hospitality sector Strong communication skills, both written and verbal Proactive, solution-oriented More ❯