326 to 350 of 452 Service Management Jobs in England

certification (e.g. BCS, Agile BA) Proven experience as an IT Business Analyst in a complex IT environment Experience of working within ITIL/IT Service Management framework Strong requirements elicitation and documentation skills Experience working within project and/or agile delivery frameworks Excellent communication, facilitation, and stakeholder … management skills Strong analytical and problem-solving capabilities Collaborative and relationship-focused Structured, detail-oriented, and outcome-driven Confident challenging assumptions and driving clarity Comfortable operating in ambiguity and evolving environments Business Analyst – Outside IR35 – Hybrid – Security Cleared Due to the volume of applications received for positions, it will ...

Lead a team of technical engineers in a 24x7x365 technical network and compute environment providing supervision and management. Manage fault ticket administration and jeopardy management to maintain SLAs. Produce and analyse fault ticket performance reports to drive improvements. Host, lead, and oversee technical bridges with customers to resolve faults … hours support. Facilitate cross-team liaison, acting as primary point of contact. Oversee engineer bookings, resource allocation, and scheduling. Supervise email inbox management, ensuring efficient and professional responses. Direct creation and deployment of Microsoft Forms for operational workflows. Conduct and lead business continuity reviews and tests for operational resilience. ...

Leader Lancashire Constabulary is seeking a skilled and motivated ICT Applications Officer Team Leader to lead a team responsible for the support, development and management of critical business applications. This role is based at Hutton Headquarters. You will combine strong technical understanding with effective leadership, ensuring application services … organisational priorities. Key Responsibilities: As the ICT Applications Officer Team Leader, you will be responsible for a team of ICT Application Officers and Service Management with our third-party suppliers. Using your IT & Service skills, developing your knowledge of the products, and experience of service delivery ...

Swedish family-owned corporate group, Axel Johnson. Our IT team of about 100 professionals delivers a range of services, including Cybersecurity, Client and Network Management, Business Intelligence, and much more, to support and drive the group's success. The role: You will join a team of s even … will be involved in planning and improving systems and services . Responsibilities : Provide comprehensive IT support across Europe, tackling OS, Office 365, access management, and cybersecurity issues. Efficiently address incoming incidents and requests in the Jira Service Management system . Own your ticket queue with proactive follow ...

Your new company This organisation operates at the heart of UK defence infrastructure, delivering large-scale facilities management, construction and transformation programmes across key military sites in the South of England. Working in partnership with central government, they are responsible for the delivery and ongoing management … business to support both operational performance and future innovation. It combines technical leadership, shaping secure, scalable solutions while maintaining a strong focus on service quality and reliability.Working closely with both business stakeholders and the wider IT function. There is a strong emphasis on influencing technical direction, challenging vendors ...

managed services Strong VMware, Azure, Windows Server, and Linux expertise Experience with enterprise backup and disaster recovery solutions Proven technical leadership and major incident management experience Knowledge of ITIL service management and change control Scripting and automation experience (PowerShell and/or similar) Why Join? Join ...

Provide technical leadership for desktops, laptops, mobile devices, Microsoft365, and associated EUC technologies. Act as the senior escalation point for complex technical incidents and service requests. Lead the evaluation, design, and implementation of new EUC technologies and solutions. Develop and maintain technical standards, documentation, and best practices. Mentor … members, promoting knowledge sharing and continuous improvement. Collaborate with IT teams and stakeholders to deliver integrated, secure, and user‐focused solutions. Identify opportunities for service improvement, automation, and operational efficiency. Ensure compliance with security policies, regulatory requirements, and industry standards. Essential Skills & Experience Strong technical expertise in End User ...

explain and discuss complex technical issues using a range of styles, tools and techniques which are appropriate to the audience • Understanding of good management practice and experience of managing teams to deliver high standards of work and of implementing process change and new ways of working • Knowledge and experience … ITIL Service management good practice and customer service experience. Desirable Criteria • Information Technology Infrastructure Library (ITIL) practice and processes. • Delegation and strong interpersonal skills. • A keen interest in, and an understanding of, technological developments and their application to broadcast output. • Experience as a broadcast support engineer ...

integration Comfortable managing multiple projects concurrently in a fast-paced environment Experience working with cross-functional stakeholders (Legal, HR, Finance, etc.) Solid vendor management experience Strong documentation skills (plans, budgets, risks, timelines) Strong stakeholder management Nice to Have Exposure to Microsoft tech stack (365, Azure, Windows Server) Knowledge … ITIL/service management frameworks Awareness of architecture frameworks (TOGAF) Certifications such as PRINCE2, PMP, AZ-900, MS-900 Experience in digital transformation/hybrid cloud environments The role is offering up to £65,000, with only one day a week required on site in central Manchester. ...

growing internal IT team based in Leeds. You will provide technical support to users across multiple UK sites, taking ownership of incidents and service requests escalated from the 1st Line Support team. The role will involve troubleshooting a broad range of Microsoft, infrastructure, networking and end-user technology issues. … cloud or project-based roles. Key Responsibilities Provide 2nd line technical support to users across multiple UK locations. Take ownership of escalated incidents and service requests through to resolution. Troubleshoot Windows 10 and Windows 11 desktop and laptop issues. Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive. ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

Service Desk Analyst | £150 | Inside IR35 PAYE | 3 Months | Onsite/Hybrid We’re recruiting for a Service Desk Analyst for a 3-Month contract role. This position will be vital in supporting our clients Self-Service Password Reset rollout. This position is determined as Inside IR35 … weeks, with flexibility on Hybrid working 1-2 days per week following training. Key Requirements Confident following documented processes and procedures to resolve common service desk queries Strong and verbal communication skills when assisting users with password reset issues Accurate ticket logging and updating within service management ...

technical IT support, advice and guidance to staff, students and head office employees where necessary Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated Ensuring that IT support tickets are resolved within … identify the underlying cause Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Excellent spoken ...

that critical infrastructure, platforms, and applications are recoverable in line with agreed recovery objectives, regulatory expectations, and operational resilience requirements. Working closely with infrastructure service managers, security, technology risk, compliance, and third‐party vendors, the IT DR Manager provides governance, oversight, and assurance that DR strategies, plans, testing … facing services RTOs and RPOs. Ensure business‐facing services owners are aware of their responsibilities and follow the recovery elements of the framework. DR Service Management & Vendor Oversight: Provide governance and oversight of outsourced vendors delivering DR capabilities, including backup, recovery, replication, and failover services; review vendor deliverables ...

technical IT support, advice and guidance to staff, students and head office employees where necessary Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated Ensuring that IT support tickets are resolved within … identify the underlying cause Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Excellent spoken ...

with business stakeholders, enterprise architects, project managers, and application teams to translate business requirements into scalable integration solutions. Establish and maintain integration governance, release management, change control, and service management processes. Drive continuous improvement of integration platforms through automation, monitoring, performance optimisation, and proactive issue management. Ensure … across integration solutions, including cloud and hybrid integration scenarios. Manage vendor and partner relationships, providing technical oversight and ensuring delivery against agreed objectives and service levels. Expectation is for a hybrid model and will require some on-site capacity due to seniority of role, for key project milestones ...

laptops, desktops and mobile devices. Perform hardware builds, deployments and device replacements. Support printers, peripherals and meeting room technology. Manage tickets through the IT Service Management system, ensuring SLA targets are met. Work closely with infrastructure and project teams to deliver IT improvements. Required Skills & Experience Proven commercial … Active Directory user administration. Knowledge of Microsoft Intune and device management. Experience with Microsoft Teams, Exchange Online and SharePoint Online. Excellent troubleshooting and customer service skills. Strong communication skills and a proactive approach. Desirable Experience with Microsoft Autopilot. Knowledge of SCCM or Endpoint Manager. Basic networking knowledge (DNS, DHCP ...

manage priorities, resources, budgets, risks, and timelines while ensuring solutions meet business and security requirements. Alongside project delivery, you'll oversee the operational management of infrastructure services across Azure, networking, servers, virtualisation, endpoint management, and hybrid environments. You'll ensure services remain secure, resilient, and available … business requirements into practical technical solutions and providing clear communication on progress, risks, and priorities. You'll manage relationships with technology vendors and managed service providers, ensuring services are delivered to agreed standards and identifying opportunities to improve performance and value. You'll also be responsible for maintaining strong ...

network operations within a dynamic environment. What you'll be doing: Monitor and report on all network components to ensure optimal performance Process customer service requests efficiently Create and deploy configurations for new network services Collaborate with Service Management and Customer Authority to deliver seamless services Provide … technical support to Managed Service Providers (MSPs) Maintain accurate network diagrams and documentation Assist with annual Crypto Key Fill procedures Update and maintain the Configuration Management Database (CMDB) Offer technical on-call support out of hours on a 1 week in 4 basis What you'll bring: Experience ...

supporting Microsoft Dynamics Business Central. Experience working with Shopify, particularly operational support and integrations. Strong Level 1 & 2 IT support experience. Experience using IT service management or ticketing systems. Excellent troubleshooting and communication skills. The ability to work independently whilst collaborating with wider business teams. Desirable Experience supporting ...