451 to 475 of 885 Customer Service Jobs in London

a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. The position will focus on customer support for school finance systemsand progress to more proactive, 'expert' support over time. There are clear routes for career progression and development - our software support agents have gone on … expertise to investigate technical issues and escalate to higher support tiers if needed. Remain the "owner" of each issue or request raised, maintaining strong lines of communication with the customer to ensure they're kept up to date. Generally, provide exceptional customer service to your customers, ensuring that they feel happy and satisfied and get the most … organisation skills Good diagnostic/problem-solving skills Excellent communication skills both written and verbal Professional working attitude Good time management and priority handling Ability to work in a customer-facing environment 'Bromcom is an Equal opportunities Employer More ❯

will work with a group of visionary back-end and front-end engineers committed to creating and enhancing the tools that empower our operational teams to deliver the exceptional service that sets us apart. The role Our teams strive to deliver exceptional customer service at every customer interaction, and we need them to have the best … trade-offs, and deliver improvements that make a real difference. By tracking outcomes and learning from each release, you'll continuously raise the quality of our tools and the service they enable - giving you direct influence over how we support thousands of businesses every day. The projects You'll lead high-impact projects that shape how our teams operate … our Operations teams up for success as we launch new card products, ensuring they have fast access to the right data to deliver exceptional support from day one. Improving customer communication: We aim to answer 90% of calls within 2 minutes and our tech needs to support that. Lead the optimisation of our phone system (built on Twilio), focusing More ❯

for all, making accounting more effortless. Dext operates across Europe, North America and APAC, with an expanding SaaS product portfolio. We are now seeking an Account Manager to ensure customer satisfaction and loyalty by implementing strategies to reduce churn and enhance user engagement across 1000 of our clients. The role - what you'll do: As the first line of … defence in partner retention for Dext, this role focuses on responding to customer escalations and reducing churn. Collaborate with customer service and account management teams to help us maintain our excellent reputation and support the growth of the UK market by keeping our valued partners happy and satisfied. Act as the main point of contact for all … growth within your portfolio Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Work with the support team and Product team to keep improving self-service resources available for users, with a focus on the help centre Identify areas of risk within your Partner portfolio and take action to proactively Bring ideas for continuous improvement More ❯

Title: Technical Project Manager- Audience Global Support (AGS) Location: London or Madrid. Full time/Permanent/Hybrid working We are looking for a Technical Project Manager with a customer success emphasis to be based in London, Madrid or Barcelona. Are you a highly motivated individual looking for an exciting new opportunity in an international fast-growing and leading … media company? Do you have any experience in Customer Success Management (CSM) to build lasting relationships with our clients, ensure successful onboarding and adoption, and maximize customer retention and growth. The ideal candidate will serve as the main point of contact post-sale and will work cross-functionally to ensure our customers achieve their desired outcomes with our … product or service. Some project management and technology support experience are welcome, with a strong sense of customer service and to implement technology solutions within a project timeline and to the satisfaction of clients. Then this may be the role for you! Kantar Media is looking for a dynamic and hands-on Technical Project Manager to support the More ❯

knowledge and understanding of the project lifecycle within IT Services are essential. The candidate must be accredited with PRINCE2 at the practitioner level. Support and development of all IT service project delivery functions and processes. Located in leafy St John's Wood on the Jubilee line, minutes from Central London, our independent private hospital has just been rated the … in the country for care in the latest Bupa survey. Notably, all profits support our on-site hospice, St John's. Am I the right person for this IT Service Delivery Manager role? Minimum of 4 GCSEs or equivalent (including English and Mathematics) Excellent project management skills - PRINCE2, agile Good general knowledge of IT systems and processes BSc in … responsibilities of this Senior Project Manager? Provide proactive, methodological project management support to the information technology team and the business. Ensure that all projects are managed so that the Customer Service and Service Delivery personnel perform their duties to provide high-quality support. Ensure that SLAs are met for calls, tickets, and other deliverables. Participate in projects More ❯

and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation. ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward. This Role The Logistics Associate Apprentice … weekly activities to ensure effective use of resources. Ensuring proofs of delivery are activity managed in a timely manner. Liaising with the Planning control tower and team to ensure service levels are maintained. Liaising with clients, sub-contractors, overseas offices and agents. Working closely with client's supply chain function to ensure schedules are met and are accurately reported … on. Responding to changing customer demands seamlessly. Communicating with customers and understanding customer requirements. Onsite experience with our customers Academic eligibility and requirements Logistics Associate Apprentices must commit to the following academic responsibilities over the 2-year programme. Apprentices are required to attend classes one full day per week at TU Dublin. Complete a structured curriculum of theoretical More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

the company's global vision and objectives. Drive revenue growth in the UK market, promote adoption and refinement of existing products, whilst defining, launching, and scaling new products. Support customer growth by formulating and implementing growth strategies based on deep customer and market insights. Collaborate with local and international product & wider business teams (e.g., Legal, Compliance, Customer Service, Onboarding) to define, refine, and implement process improvements that deliver for customers and achieve local business goals. Leverage deep customer insight to define and implement cross-functional projects. Execute recommendations by gathering business requirements for tech builds, owning business requirements, process mapping, customer insight, and project management. Perform analysis and operational duties to drive effectiveness More ❯

tools (such as Workday and ServiceNow) by adhering to deadlines, set SLAs and KPIs set for the role. Assist employees and managers on how to utilize and optimize self-service transactions using internal tools and resources. Find opportunities to streamline or improve processes and procedures, as well as offer viable solutions. Collaborate with the broader ERC team to share … keeping commitments, protecting confidences, and treating others with respect. Attention to detail with proven problem-solving skills Ability to learn, interpret and communicate HR policies, procedures, and programs Creative & customer-centric Commitment to customer service and providing a positive employee experience An effective communicator at all levels, both written and verbal Ability to maintain the highest level More ❯

About the role The Role We're looking for a hands-on MI Manager to lead the development and delivery of reporting and analytics across our Operations teams (Customer Service, Financial Support, Fraud, FinCrime, Complaints, and QA). This role is critical in ensuring operational performance is measured accurately, regulatory requirements are met, and leadership has the insights … layers. + Ensure consistent metric definitions and a single source of truth across all operational reporting. Reporting & Dashboarding + Build and maintain clear, accessible dashboards to track KPIs across service, risk, and complaints functions. + Deliver insights on areas such as SLA performance, fraud trends, QA scores, complaint volumes, vulnerable customer tracking, etc. + Ensure reports are timely More ❯

and strategic goals. Key Responsibilities: The scope of the role covers all aspects of the supporting systems for the business, including but not limited to HRIS, Finance, CRM, Q2C, Customer Servicing, Tax, Payroll, EOR, and Billing systems. The role will largely impact and drive improvement initiatives across all aspects of Corporate IT support. Bringing 10+ years of relevant experience … on an ongoing basis Lead the AI roadmap for optimization of all internal corporate processes and systems Build and lead a global Corporate IT function providing best in class service and support to employees and capable of scaling with a fast growth organization Key Skills: Strategic Planning:Clearly articulate, the strategy and steps to deliver value Business process design … and optimisation Corporate IT support experience Experience of leading global corporate IT teams Vendor Management:Manage relationships with technology vendors and service providers, ensuring that all systems are up-to-date and functioning optimally Risk Management:Identify potential risks and vulnerabilities in our technology infrastructure and develop strategies to mitigate these risks. Be cognizant of information security and compliance More ❯

take significant ownership on the overall product vision by defining new features and architecture. You will distill complex and ambiguous requirements, converting them into meaningful projects that provide immense customer value. You will own and code end-to-end deliverables from design, development, deployment, monitoring, and operations. You will lead engineers on substantial projects and help develop a flourishing … environment in the industry leading cloud company to deliver a broad business impact. AWS Utility Computing (UC) provides product innovations - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member … solutions for their cloud services 10021 Key job responsibilities Key job responsibilities Our engineers collaborate across diverse teams, projects, and environments to have a firsthand impact on our global customer base. You'll bring a passion for innovation, data, search, analytics, and distributed systems. You'll also: Solve challenging technical problems, often ones not solved before, at every layer More ❯

days on site in Uxbridge Working as part of an established Applications Team, you will be supporting the rollout of a suite of new applications aimed at increasing customer satisfaction, internal productivity and a creating robust, future proof digital services strategy. This is a excellent working environment, flexible, interesting and friendly, with an ethos set in training and collaborative … and delivery Capture change and new requirements across the broad estate Ensure planned config changes run to improve user experience Be an advocate for uses, promoting solutions to improve customer services The successful candidate will need: Excellence in capturing documenting business requirements, into product specifications Technical knowledge and understanding of applications (wide range, MS, Oracle) Able to troubleshoot and … support complex integrated systems Analyse and prioritise conflicting demands and provide a collaborative approach to design and service delivery. Excellent communication and interpersonal skills, with staff at all levels. SME in the resolution of complex Infrastructure issues. Understanding of data governance and cyber security principles Whilst a busy and interesting market this role also comes with generous holidays, excellent More ❯

business opportunities, as well as growing existing and re-engaging lapsed key accounts. Develop strong, proactive relationships with channel partners, maintaining regular engagement to generate qualified leads, align on customer opportunities, and support joint go-to-market plans. Create and manage a robust sales pipeline, using insight-led engagement to shape tailored proposals that drive revenue. Plan and deliver … Maintain CRM data accurately and provide regular sales forecasting, including short-term rolling forecasts and longer-term pipeline visibility. Represent the business at industry events, exhibitions, and partner/customer meetings, ensuring professional representation and deepening market presence. Work closely with internal departments (Marketing, Solutions, Customer Service, Business Support) to ensure a seamless customer journey from … licence and able to travel regularly Core Competencies Integrity & Accountability - Acts with honesty and responsibility in all interactions Collaboration - Works well across teams and departments to achieve shared goals Customer Focus - Prioritises client needs and builds long-term value-based relationships Adaptability & Growth - Embraces change, learns continuously, and seeks improvement More ❯

audit compliance. Utilize Workday system tools including data load EIBs and mass operations to expediate administrative functions. Partner with the HR Operations transactions team to empower their Workday self-service abilities. Contribute to process and procedure documentation and creating support training materials. You Have These: 3+ years’ experience in Workday HCM, preferably Core HR, Learning, Benefits, Recruiting, Time and … Absence, Talent and Performance Management. Bachelor’s degree Exceptional customer service skills including responsiveness and attention to detail Strong time and priority management skill; ability to pivot quickly and negotiate deadlines Independent worker with adaptable communication style Team player who provides support to and seeks input from others Established understanding of HR processes and HR business needs Creative More ❯

audit compliance. Utilize Workday system tools including data load EIBs and mass operations to expediate administrative functions. Partner with the HR Operations transactions team to empower their Workday self-service abilities. Contribute to process and procedure documentation and creating support training materials. You Have These: 3+ years’ experience in Workday HCM, preferably Core HR, Learning, Benefits, Recruiting, Time and … Absence, Talent and Performance Management. Bachelor’s degree Exceptional customer service skills including responsiveness and attention to detail Strong time and priority management skill; ability to pivot quickly and negotiate deadlines Independent worker with adaptable communication style Team player who provides support to and seeks input from others Established understanding of HR processes and HR business needs Creative More ❯

About us At Sierra, we're building a platform to enable every company in the world to build their own autonomous AI agents for everything from customer service to commerce. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta and London. We are guided by a set of values that are … at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO … Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience … and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯

Salesforce. Conduct product demonstrations and solution presentations, both in-person and virtually, with strong technical understanding to support proposals. Provide ongoing client support, offering insights and guidance to enhance customer satisfaction and retention. Contribute to the success of the wider team by mentoring colleagues, sharing best practices, and supporting delivery. Identify opportunities for product enhancements by staying informed on … market trends, competitor activity, and customer needs. Uphold high standards of customer service and ensure alignment with company values and practices. Continuously improve knowledge and skills by engaging in professional development, industry events, and knowledge sharing. Candidate Profile Experience: Proven background in selling software or technology-based services. Demonstrable success in achieving and exceeding sales targets. Experience … Skilled in CRM systems and tracking tools Effective prospecting, lead generation, and pipeline nurturing Excellent organisation and sales planning Strong closing techniques Ability to develop and maintain client relationships Customer-centric mindset Confident presentation and communication skills Strong negotiation and collaboration abilities Desirable: Understanding of software product offerings Aptitude for problem-solving and process improvement Experience mentoring or coaching More ❯

Onsite & Remote IT Support TechnicianLocation: Central LondonSalary: £35,000About the companyOur client is a well-established Managed Service Provider based in Central London.Position Overview You'll be the primary point of contact for clients, providing both on site and remote support. This role is for someone who enjoys both desk work and outgoing meeting clients. Responsibilities Client Interaction: Engage … client servers (In house servers in place). You'll need to be able to go to client sites from day one to do patching and crimping, So strong customer service is needed. Apply now to Just IT or email and we will review your application. If you are suitable for the role, we will be in contact More ❯

cycle, HR policies, procedures, programmes, and tools (such as Workday and ServiceNow), meeting deadlines and adhering to SLAs and KPIs Assist employees and managers in utilising and optimising self-service transactions using internal tools and resources Identify opportunities to streamline or improve processes and procedures, offering viable solutions Collaborate with the broader ERC team to share knowledge and help … keeping commitments, protecting confidences, and treating others with respect Detail-oriented with proven problem-solving skills Ability to learn, interpret and communicate HR policies, procedures, and programmes Creative and customer-centric mindset Committed to customer service and delivering a positive employee experience Effective communicator at all levels, both written and verbal Maintains the highest level of confidentiality More ❯

protocols. Strong troubleshooting skills and ability to learn new technologies quickly. Familiarity with ticketing systems. At least one year of experience operating and maintaining AV equipment. Excellent communication and customer service skills. A proactive, team-oriented mindset and the ability to work under pressure. Note: This role involves physical activity including walking, standing, lifting, and manual handling. Benefits … Competitive salary (reviewed annually) Generous bonus scheme Up to 25 days holiday (rising to 28 with service) Holiday exchange scheme Private medical insurance Enhanced parental leave Flexible benefits tailored to your lifestyle Ready to take the next step in your career? Apply now and be part of a team shaping the future of workplace technology. More ❯

time basis for 12 months. This role will be based in our Merton office. Oversees the overall e-commerce strategy, operations, and performance. Responsible for driving sales and improving customer experience. KEY REPSONSIBILITIES Responsible for the development and maintenance of the New Ecommerce Japan website locale Acting as the main point of contact for all B2C Japan locale e … commerce operations, overseeing both front-end and back-end website management, supply chain, fulfilment and customer service. Managing Japan partner instructions and guidelines, coordinating activities related to Japan locale operations to ensure seamless collaboration and execution. Monitoring, tracking, and reporting on all Japan locale revenue, sales, and expected targets, ensuring key milestones for online revenue are met. Conducting competitor … performance, conversion rates, and other key business metrics, providing insights for future performance and strategies. Conducting site audits and implementing initiatives to improve the online shopping experience, focusing on customer experience (CX) and user experience (UX). Collaborating closely with the Buying and Commercial teams to align on trading strategies and optimize the online product offerings. Managing relationships with More ❯

in approach, systems, and processes, and ensuring that all transformation projects adhere to a strict change control process. Main duties of the job Key Responsibilities:Deliver a client-focused service that promotes excellent customer service and good working relationships.Manage all problems and changes within an ITIL-based framework, including new business planning, Change Advisory Board (CAB), and … the production of management information.Oversee the Configuration Management Database (CMDB) and assess the impact of transformation projects on service delivery.Plan, monitor, and record software license and hardware assets to ensure compliance with vendor contracts.Communicate effectively with a range of internal and external staff, maintaining a professional demeanor and delivering client-focused support in line with Trust values.Lead and motivate … a team, ensuring high standards of service delivery and staff development. About us We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our More ❯