76 to 100 of 794 Customer Service Jobs in London

validate deliveries through testing, and enable users through training and documentation. The ideal candidate has practical CRM experience across Sales, Marketing and Case/Service modules, strong communication skills, and the ability to manage multiple priorities across time zones. We will count on you to: Partner with business stakeholders … document, and validate business requirements, user stories, and acceptance criteria. Translate business needs into functional designs and process flows for Dynamics 365 (Sales, Marketing, Customer Service/Case Management) and related integrations. Facilitate grooming and prioritisation sessions with Product Owners, Business SMEs, and Development/Integration teams. Create ...

Description AI Delivery Tech Lead, Song Service CL8 London, Manchester, Edinburgh We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add‐on; it’s foundational to who we are and how we empower our clients. As the world … meaningful experiences that make people’s lives better, more productive, and more meaningful. As an AI Delivery Tech Lead in Accenture Song Service, you will play a key role in delivering AI systems at enterprise scale; contributing to and supporting the delivery of transformational customer platform solutions that ...

part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with ...

Delivery Tech Lead, Song Service CL8 London, Manchester, Edinburgh We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest … meaningful experiences that make people’s lives better, more productive, and more meaningful. As an AI Delivery Tech Lead in Accenture Song Service, you will play a key role in delivering AI systems at enterprise scale; contributing to and supporting the delivery of transformational customer platform solutions that ...

Delivery Tech Lead, Song Service CL8 London, Manchester, Edinburgh We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest … meaningful experiences that make people's lives better, more productive, and more meaningful. As an AI Delivery Tech Lead in Accenture Song Service, you will play a key role in delivering AI systems at enterprise scale; contributing to and supporting the delivery of transformational customer platform solutions that ...

part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with ...

## Risk Intelligence Service ManagerApplylocations: GBR-London-10 Paternoster Square: GBR-London-5 Canada Squaretime type: Full timeposted on: Posted Todayjob requisition id: R0121038About Us:LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with … growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.## ## The RoleThe Service Management group resides within the Technology Operations function within Refinitiv. It provides operational end-to-end service ownership and support, and manages incident ...

Service Desk Manager We are looking for an experienced Service Desk Manager to lead and develop a busy Managed Service Provider (MSP) Service Desk. You’ll manage a team of 6–8 Service Desk Engineers , ensuring high-quality IT support, strong customer service, SLA/KPI performance and continual service improvement. Key Responsibilities Lead, coach and develop a team of Service Desk Engineers Manage day-to-day Service Desk operations, workload and resource planning Monitor KPIs, SLAs and customer satisfaction Act as the escalation point for technical ...

Role: Lead AI Solution Architect (Customer)Team: Song AI & Data – AI & Modelling Craft, UK&ILocation: London/ManchesterCareer Level: Manager (L7)We AreAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology … imagination, technology and intelligence. Visit us at: The TeamWithin Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

Role: Lead AI Solution Architect (Customer) Team: Song AI & Data – AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Manager (L7) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

Program Manager, Customer Success, Just Walk Out, (JWO) Job ID: 2907185 | Amazon EU SARL (UK Branch) Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify shopping for their shoppers. Our enterprise-ready, autonomous retail technology enables shoppers to simply enter … Walk Out uses a combination of technologies to eliminate checkout lines bringing fast and convenient transactional experiences to shoppers. JWOS is seeking a Manager, Customer Success to build first class customer service and operational support programs for our customers. This role drives customer success in several ...

Meet the Team Join our dedicated Customer Network Support (CNS) team supporting mission-critical enterprise and public sector customers with strict UK Data Sovereignty mandates. We serve as the vital bridge connecting sovereign customer environments with Cisco’s global technical ecosystem and worldwide TAC. Operating at the forefront … network engineering, high-stakes incident management, data governance, and AI-driven support operations, our team ensures customer networks run securely, reliably, and with full regulatory compliance. Your Impact As a Senior Network Support Engineer, you will act as the primary interface for customers with UK Data Sovereignty concerns into ...

Service Fire & Security Engineer An exciting opportunity has arisen to join Flash Security as a skilled Service Fire & Security Engineer . You will install, service, and maintain fire-alarm, intruder-alarm, CCTV, and access-control systems across London and surrounding areas. Relevant experience may include Fire Alarm … Engineer, Security Installation Engineer, CCTVEngineer, Access Control Engineer, Multi-Skilled Security Engineer, Security Engineer, Fire AlarmService Engineer, Fire & Security Installation Engineer or Fire & Security Service Engineer. SALARY: £40,000–£45,000 per annum, depending on experience, plus a company vehicle andbenefits LOCATION: Field-based, Greater London. Ideally based ...

ensure the delivery of world-class SAS services. Drawing on your advanced technical expertise, you will provide leadership, guidance, and hands-on support throughout customer engagements—from initial implementation and configuration through to production release and operational deployment. Working alongside a SAS Cloud Customer Success Manager, you will … help navigate technical challenges and establish performance metrics that align with customer success criteria. Your contributions to documentation, automation, and knowledge sharing will empower global teams to respond swiftly and effectively to operational incidents. You will also play a key role in mentoring and training team members, sharing best ...

Role: AI & Agentic Technical Delivery Lead (Customer) Team: Song AI & Data – AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Senior Manager (L6) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

## Senior Sales Product SpecialistApplyremote type: Fully Flexiblelocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R34105## Job DescriptionBehind every great customer experience is an amazing employee experience. At Zendesk, we are on a mission to power exceptional service for every person on the planet … that starts from the inside out.We are looking for a Service Management Solutions Specialist to be the champion for our Service Management business — across every function an enterprise serves, from IT and HR to Facilities, Finance, Legal, and Procurement. This is a hybrid role that blends genuine technical ...

Description Job Role: AI & Agentic Technical Delivery Lead (Customer) Team: Song AI & Data - AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Senior Manager (L6) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data‐led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

Service & Maintenance Engineer Location: West London Employment Type: Permanent, Full-time Salary: Competitive, dependent on experience About the Role Our client is looking for an experienced Service & Maintenance Engineer to join their growing team, covering commercial and industrial sites across West London. This is a field-based role … . You will play a key role in ensuring systems remain operational, compliant with relevant British Standards and manufacturer requirements, and continue to meet customer needs throughout their lifecycle. The ideal candidate will have strong technical and fault-finding skills, a proactive approach to problem-solving, and excellent customer ...

This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring … fault is assigned correctly. Role Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout. As an analyst ...

services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service. This position will be a Client based position working at a client site. Job Responsibilities Include: Responsible for on-site and/…/or repair of desktops, notebooks, and associated peripherals. Windows, troubleshooting, diagnosing, imaging/deployment and software installation. Serves as company liaison with customer on administrative and technical matters. Provide technical support and incident management service desk functions (Service Now) Reviews, troubleshoots, and approves operational quality desktops ...

About the role As Service Delivery & Supplier Manager, you'll own the end-to-end service lifecycle for our D3 and OMS platforms — from solution validation through onboarding, transition, go-live, and business-as-usual. You'll govern service levels and delivery performance globally, define and continuously … improve our service delivery framework and governance structures, and own supplier and technology procurement end to end — from sourcing and negotiation through contract lifecycle, renewals, and cost optimization. You'll work closely with Product, Engineering, Legal, and Customer Success to keep our services and supplier relationships running smoothly ...

Field Service Engineer ( Central London ), you will be responsible for maintaining, repairing, and servicing a range of Canon Production products including toner mono and colour products, controllers, 3rd party and Canon pre and post equipment at customer sites. Your role will require you to diagnose faults, install equipment … both onsite and remotely whilst providing excellent customer service. You will play a crucial role in ensuring that our clients experience minimal disruption to their production through the effective maintenance and repair of their Production Print equipment. At Canon, we've been inspiring people to capture and share their ...

lead a IT Support Team of 4 As IT Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Support … Engineers You'll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function. Essential Skills - Enterprise Wi-Fi troubleshooting and support LAN/WAN TCP/IP, DNS, DHCP, VLANs and VPNs Switches, routers, firewalls ...

digital workplace, you will oversee everything from endpoints and mobile devices to employee-facing applications and hybrid-working capabilities. Working closely with IT colleagues, service partners and business stakeholders, you will drive service excellence, champion a great digital employee experience (DEX), and use engineering expertise to simplify services … endpoint security, identity and access management, mobile device solutions, and BYOD capabilities in partnership with security and platform teams Digital Employee Experience (DEX) & Continuous Service Improvement – Champion a customer‐focused end‐user experience by leveraging user feedback, digital employee experience (DEX) tools, automation, self‐service capabilities ...

will lead the Network & IT Support Team As Network Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Network … Support Engineers You'll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function. Essential Skills - Networking & Wi-Fi Enterprise Wi-Fi troubleshooting and support LAN/WAN TCP/IP, DNS, DHCP, VLANs and VPNs ...