126 to 150 of 170 ITIL Jobs in London

Management capabilities within a highly regulated and governance-driven environment. This role will focus on Change Enablement, Service Transition, Problem Management, operational readiness and ITIL best practice, ensuring technology services are delivered effectively across the organisation. This is an excellent opportunity for a Service Management professional with strong ITIL expertise … readiness before service go-live Contribute to service governance, reporting and continual improvement activities Support risk management and service assurance processes Ensure compliance with ITIL best practice and organisational standards Build relationships with service owners, suppliers and business stakeholders Help maintain service documentation, procedures and knowledge bases Provide insight ...

using Halo ITSM and other service management tools. Monitoring change outcomes, producing reports and identifying opportunities to improve processes. Helping ensure technology changes follow ITIL best practices and appropriate security controls. What are we looking for? Experience in IT Support, IT Service Delivery, IT Operations, Change Management or Project Coordination. … understanding of ITIL processes, particularly Change, Incident and Problem Management. Experience using IT service management tools, ideally Halo or a similar platform. A general understanding of enterprise technologies such as Microsoft 365, Azure, cloud services and IT infrastructure. Strong organisational skills with excellent attention to detail. Confident communication skills ...

services into business-as-usual operations. The role requires a strong understanding of IT Service Management (ITSM) principles and the (Information Technology Infrastructure Library) ITIL framework, excellent stakeholder engagement skills, and a commitment to ensuring that new digital solutions are not only delivered, but successfully adopted and sustained across … experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method. ITIL experience mandatory, ideally qualified in ITIL Foundation. Experience of working within a service management function. Excellent grasp of service design phase processes. Excellent grasp ...

Development resolver groups. Incident Leadership: Strong judgment in triaging, first-line fixing, and escalating specialist issues. Desirable SkillsExperience administering AWS products, particularly AWS Workspaces. ITIL certification or strong working knowledge of ITIL frameworks. What We Offer: Competitive SalaryBonus SchemePrivate Healthcare Insurance25 Days Annual Leave + Bank HolidaysUp to 10 days ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

Engineers, producing cross module designs which are complementary of each other and promote continuity of knowledge across the team. Experienced with process frameworks like ITIL, Prince2 and Agile and have a good understanding of an efficient Software Development Lifecycle. Continually seeks opportunities for functional level improvement. Knowledge: Track record … when it comes to the configuration control, ergonomics and aesthetics, user experience and customer perception of your product. You need to set the standards. ITIL processes supported by ServiceNow Awareness of business unit policies and processes. Experience of working in an IT Function or similar Has sound generic, domain ...

Test Plans, Capacity Plans, Monitoring & Event Management Plans and Demand Forecasts... etc. Ensure the processes above are managed and governed effectively and align with ITIL best practices and standards. In addition, the individual will be expected to: Proactively seek improvement opportunities in main aspects of current role. Be self-motivated … skills Strong attention to detail and a commitment to delivering high-quality results and reporting. Previous working knowledge of IT Service Management principles and ITIL framework Working knowledge of Remedy (or other ITSM toolset), Power BI and other tools and systems relevant to the ITIL process areas for this role ...

influence overall solution design, ensuring operational stability and service efficiency. Contribute to related disciplines, including Testing and Security. Essential Skills & Experience: Strong knowledge of ITIL, ISO 20000, and service management best practices. Detailed understanding of: ITIL processes ITSM platforms and tooling Enterprise Management tooling Experience designing and implementing service management ...

established protocols, ensuring appropriate resources are engaged when necessary. Process Management and Improvement Process Operation: Maintain the overall incident management process, adhering to ITIL framework guidelines. Performance Monitoring: Evolve and monitor key performance indicators related to incident response and resolution effectiveness. Continual Service Improvement: Analyse incident data to identify recurring … decisively and make informed judgments under pressure. Problem-Solving & Critical Thinking: Excellent analytical skills to navigate complex issues effectively. Technical and Foundational Skills ITIL Foundation Certification: Proven knowledge of IT Service Management principles, particularly in Incident Management or equivalent experience Technical Acumen: Strong understanding of IT infrastructure components (networks, servers ...

established protocols, ensuring appropriate resources are engaged when necessary. Process Management and Improvement Process Operation: Maintain the overall incident management process, adhering to ITIL framework guidelines. Performance Monitoring: Evolve and monitor key performance indicators related to incident response and resolution effectiveness. Continual Service Improvement: Analyse incident data to identify recurring … decisively and make informed judgments under pressure. Problem-Solving & Critical Thinking: Excellent analytical skills to navigate complex issues effectively. Technical and Foundational Skills ITIL Foundation Certification: Proven knowledge of IT Service Management principles, particularly in Incident Management or equivalent experience Technical Acumen: Strong understanding of IT infrastructure components (networks, servers ...

PI. [SAP SDM Jo...escription | Word] A good understanding of SAP landscapes, integration and system dependencies. [SAP SDM Jo...escription | Word] ITIL-based service management experience. [SAP SDM Jo...escription | Word] Strong incident, problem and change management experience. Experience working across multi-vendor or outsourced support environments. [SAP SDM Jo...escription | Word] Supplier … Basis concepts and architecture. IDocs, RFCs and PI integration. SAP background jobs, BW process chains and batch dependencies. ServiceNow or a comparable ITSM platform. ITIL certification. Experience working with third-party SAP AMS providers. What you'll get in return You'll receive £644.91 per day, working ...

PI. [SAP SDM Jo...escription | Word] A good understanding of SAP landscapes, integration and system dependencies. [SAP SDM Jo...escription | Word] ITIL-based service management experience. [SAP SDM Jo...escription | Word] Strong incident, problem and change management experience. Experience working across multi-vendor or outsourced support environments. [SAP SDM Jo...escription | Word] Supplier … Basis concepts and architecture. IDocs, RFCs and PI integration. SAP background jobs, BW process chains and batch dependencies. ServiceNow or a comparable ITSM platform. ITIL certification. Experience working with third-party SAP AMS providers. What you'll get in return You'll receive £644.91 per day, working ...

fault, event and problem management of the service. Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience of managing ...

Service Management Analyst/ITIL/Change/Service Management/London/Hybrid/Contract/(Inside IR35) Vivo are working with a business that is looking to recruit a proactive and organised Service Management Analyst to support the day-to-day operation of its Service Management function. … opportunities to improve change, release and transition processes, reporting and service management tooling. Skills & Experience Service management delivery and coordination experience. Practical understanding of ITIL and service management practices. Experience using IT Service Management (ITSM) tools. Strong stakeholder management and communication skills. Experience supporting change, release and service transition activities. ...

Experience: * Relevant experience in change, release, service delivery, project coordination or IT service management within a medium to large organisation. * Good working knowledge of ITIL 4 change enablement and related incident, problem, release and service configuration practices; ITIL Foundation certification is desirable. * Experience of working with ITSM platforms and structured ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...

supplier management experience, including SLA governance and performance management Experience managing operational budgets and driving cost optimisation, including FinOps practices Strong understanding of ITIL, service management, governance and secure cloud operating models Demonstrable experience working in matrix organisations and leading virtual, geographically dispersed teams Strong communication, leadership and decision-making … skills in fast-paced, ambiguous environments Relevant cloud, DevOps or ITIL certifications highly desirable Apply now to speak with VIQU IT in confidence, or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your ...

75000.00 - 90000.00 per annum56 Leadenhall Street,, London, EC3A 2DX, EC3A 2DX, England, United KingdomPermanentITSM Service Manager, ITIL, Incident, Change, Enterprise ApplicationsWe're supporting a leading financial markets organisation in the search for an experienced ITSM Service Manager to join their Production Services & Governance team. This is a highly visible role … operational readinessConduct technical impact assessments for production changesEnsure SLA adherence across critical business servicesExperience RequiredProven IT Service Management experience within Financial ServicesStrong knowledge of ITIL processes and best practicesExperience supporting business-critical applicationsStrong Incident, Problem and Change Management backgroundExcellent stakeholder management and communication skillsExperience working with third-party service providersKnowledge ...

ITSM Service Manager, ITIL, Incident, Change, Enterprise Applications We're supporting a leading financial markets organisation in the search for an experienced ITSM Service Manager to join their Production Services & Governance team. This is a highly visible role responsible for driving Incident, Problem, Change and Release Management across a complex … assessments for production changes Ensure SLA adherence across critical business services Experience Required Proven IT Service Management experience within Financial Services Strong knowledge of ITIL processes and best practices Experience supporting business-critical applications Strong Incident, Problem and Change Management background Excellent stakeholder management and communication skills Experience working with ...

Azure Monitor/Log Analytics, alerting, defining SLOs and service health measures. Operational readiness: runbooks, incident handling and handover into run/support teams (ITIL-aligned). Experience leading and mentoring cloud/DevOps engineers in an agile team, including code review and release practices. Desirable skills & experience Platform … . FinOps awareness (tagging, budgets, cost reporting); AKS/container platforms. Certifications: AZ-305, AZ-400, AZ-104/AZ-700, HashiCorp Terraform Associate, ITIL 4. ...

Azure Monitor/Log Analytics, alerting, defining SLOs and service health measures. Operational readiness: runbooks, incident handling and handover into run/support teams (ITIL-aligned). Experience leading and mentoring cloud/DevOps engineers in an agile team, including code review and release practices. Desirable skills & experience Platform … . FinOps awareness (tagging, budgets, cost reporting); AKS/container platforms. Certifications: AZ-305, AZ-400, AZ-104/AZ-700, HashiCorp Terraform Associate, ITIL 4. ...

service improvements, coordinate cross-functional teams, and maintain strong customer relationships. Key responsibilities include: Managing SAP services against agreed SLAs and contractual obligations Overseeing ITIL service management processes including Incident, Problem, and Change Management Leading and coordinating the resolution of high-priority incidents Producing and delivering service reports and performance … service improvement and innovation What You'll Need to Succeed Proven experience in SAP Service Delivery Management or SAP Managed Services Strong understanding of ITIL Service Management processes and best practices Experience managing SLAs, KPIs, service reporting, and operational performance Ability to manage high-priority incidents and service escalations Strong ...

experience working in Agile delivery environmentsProficient in Jira/Xray and enterprise test management toolsRelevant certifications such as ISTQB, Test Automation Engineer, Agile or ITIL are desirableDesirables: Test Automation – Expertise in Tosca, Selenium, UFT, Playwright, ACCELQ or similar enterprise automation toolsPerformance Testing – Experience with JMeter or equivalent toolsTest Management – Proficient … Azure DevOps, ServiceNow or similar platformsAutomation Leadership – Experience defining automation strategy, frameworks, standards and mentoring teamsProfessional Certifications – ISTQB (Advanced/Test Manager/Automation), ITIL v3/v4 or equivalent industry certificationsAbout usWe're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

security services as managed end-to-end services Ability to influence Cyber, technology, regional and supplier teams without direct authority Experience with ServiceNow ITIL v4/5 This role is open now for applications, for more information and the chance to be considered, please do send through a CV- Good … luck ('service manager' or 'service management') and integration and cyber and and security and ServiceNow and itil and siam and bank ('service manager' or 'service management') and integration and cyber and security and (ITIL OR SIAM OR BANK) ('service manager' or 'service management') and integration and cyber and security ...