201 to 225 of 259 ITIL Jobs in London

allocation engines Dashboard and reporting tools: Power BI, Tableau, Grafana, or custom BI solutions for real-time cost visibility and executive dashboards Understanding of ITIL asset and configuration management, hardware lifecycle management, and capacity planning methodologies Familiarity with FinOps tooling: Apptio, CloudHealth/VMware Aria, Flexera One, ServiceNow ITOM/… Finance, Engineering, or related field; MBA or finance qualification desirable DESIRABLE/NICE TO HAVE FinOps Certified Professional or FinOps Certified Service Provider (FinOps.org) ITIL 4 certification or TBM (Technology Business Management) Council certification Experience with Apptio, ServiceNow ITFM, or Flexera for on-premises cost management Background in data centre ...

SOPs, runbooks, support acceptance criteria and operational handover artefacts. Required: 15+ years IT delivery/service management experience, including large AMS engagements. Strong ITIL service management and major incident governance experience. Experience managing application support, development, testing, release and project delivery teams. Good understanding of NHS ESR/Oracle … Ability to lead multi-vendor, onsite-offshore and cross-functional delivery teams. Strong stakeholder management, executive reporting, risk governance and customer relationship skills. Preferred: ITIL v4, Prince2/PMP, Agile/Scrum and Oracle HCM exposure/certification. Preferred Should be an excellent planner when it comes to perform Program ...

summary The Asset, Quality and Contracts officer falls within the Digital Services Assurance department which follows the ITIL standards of Service Management, empowering technology, and process to ensure the users have the best possible experience and outcomes, both externally and internally for the staff within the Trust. The post holder … giving you the very best of good work life balance. Digital Assurance sits within the Digital Services directorate, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result. You will be a senior technical influence in the Technical ...

supplier management experience, including SLA governance and performance management Experience managing operational budgets and driving cost optimisation, including FinOps practices Strong understanding of ITIL, service management, governance and secure cloud operating models Demonstrable experience working in matrix organisations and leading virtual, geographically dispersed teams Strong communication, leadership and decision-making … skills in fast-paced, ambiguous environments Relevant cloud, DevOps or ITIL certifications highly desirable Apply now to speak with VIQU IT in confidence, or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your ...

Service Desk Analyst, IT Support Engineer, Legal IT, Law Firm. ITIL, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Law Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days … Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, as stated, a Legal IT background would be preferred. Any AV (Audio Visual) experience would be preferable too. This role also ...

Capgemini InventAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation ...

Represent the team in technical and business meetings with professionalism and confidence. Collaborate closely with Business and Operational teams to ensure service excellence. Follow ITIL processes including Change, Incident, Problem, and Root Cause Analysis. Manage automation tools in compliance with security and governance policies (e.g., CyberArk, ServiceNow). Participate … Automation. BMC Control‐M Output Management. Splunk dashboard and alert development. SAS knowledge. Windows Server administration. REST API integration. Familiarity with ServiceNow and ITIL processes. Knowledge of CA7 operations and Control‐M scheduling. Basic web development skills. File transfer protocols and processes. Understanding of Agile methodologies. Proficiency in Microsoft Office ...

service desk environments and ITSM processes Ability to coordinate across multiple teams and suppliers Comfortable working in a fast paced, high volume environment Desirable ITIL certification or strong ITIL knowledge Experience in large scale onboarding, migrations, or transformation programmes Exposure to Microsoft environments including Windows, M365, Intune Experience working with ...

resilience . Experience implementing highavailability, disaster recovery, and business continuity strategies acrosscritical infrastructure components. Knowledge of infrastructurecompliance and regulatory requirements (e.g., ISO 20000, ITIL, PCI-DSS)and how they influence infrastructure design and operations. Practical experience withinfrastructure security principles, including network segmentation,identity and access management, and secure configuration baselines. … trackrecord of delivering complex, scalable, and secure infrastructuresolutions . Degree in Computer Science,Information Technology, Engineering, or a related discipline (orequivalent professional experience). ITIL Foundation or higher-levelcertification desirable, demonstrating understanding of service managementprinciples in infrastructure operations. Familiarity with industrystandards and frameworks such as COBIT ...

REST/SOAP Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability … Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas ...

Provide subject‐matter expertise to project teams and senior stakeholders. Desired Academic and Professional Qualifications The ideal candidate will have experience working within an ITIL‐governed environment and established infrastructure support frameworks. They will hold a bachelor’s degree in Computer Science, Information Technology, or a related discipline, or possess … education, technical training, and practical experience. Relevant industry certifications (e.g., PCNSE, NSE, CCNP Security, or CISSP) or substantial real‐world application are expected, while ITIL and/or PMI certification is considered an advantage. Required Knowledge and Level of Experience Minimum 5 years’ experience operating in regulated, mission‐critical environments ...

person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with ITIL practices Role Responsible for executing day to day service requests and incident resolution with a high user satisfaction rate. This is achieved by taking calls … person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with ITIL practices. Working with other teams within Information Services to provide an overall quality of service, suggesting where the service desk can add value to processes ...

delivery teams and customer stakeholders. Key Responsibilities Manage service delivery in line with SLAs and KPIs. Lead service reviews, reporting and governance meetings. Ensure ITIL processes, including Incident, Problem and Change Management, are followed. Act as the main escalation point for service-related issues. Coordinate delivery across multiple teams … Build strong relationships with customer and internal stakeholders. Requirements Essential Experience as a Service Delivery Manager in a managed services environment. Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting ...

Site Reliability Engineer (AWS, Terraform, Ansible, Python, GitOps, SRE, Grafana/Datadog) - Permanent - London An exciting opportunity has arisen for an experienced Site Reliability Engineer to join a highly regulated, enterprise-scale technology environment supporting ...

reviews, proposal development and technical presentations Contribute technical expertise to pre-sales conversations, evaluate new products and technologies Drive IT service excellence aligned with ITIL principles Skills: Strong experience working with an Apple business with deep knowledge of MAC Proven experience working in an MSP environment Excellent understanding … Azure) Ability to use AI tools, such as Claude on a daily basis Apple/Jamf Certified ideally Experience managing IT services within an ITIL framework Outstanding troubleshooting, problem solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects ...

Role: Manage and develop the Service Desk team, processes, and performance Oversee SLA management, reporting, service reviews, and customer satisfaction Implement and maintain ITIL-aligned processes and best practices Drive continuous improvement, automation, and operational efficiency Lead onboarding of new clients and build strong stakeholder relationships Support the development … Previous Service Desk Management experience within an MSP environment, or strong customer service management background Good technical understanding of IT support environments Experience with ITIL processes and service delivery best practices Knowledge of ISO9001 and ISO27001 standards advantageous Strong leadership, communication, and stakeholder management skills Highly organised, proactive, and capable ...

observability across the infrastructure stack. Incident, Problem & Change Management – Lead resolution of complex L2/L3 infrastructure issues; conduct root cause analysis; work within ITIL processes (Incident, Problem, Change). Disaster Recovery & High Availability – Design DR/HA solutions for critical infrastructure; validate DR drills and ensure readiness for failover … routing/switching, DC networking. Monitoring & Tools: Infrastructure monitoring, alerting tools, performance tools. Functional Expertise: Capacity planning & trending, performance analysis & tuning, infrastructure optimization, ITIL process awareness. Experience: 10–15+ years in infrastructure architecture/engineering within large enterprise, multi‐DC, hybrid environments. Soft Skills: Strong stakeholder management across storage, network ...

+ workflows. System integration experience using Web Services + web-based technologies including: XML, HTML, AJAX, CSS, HTTP, REST, SOAP, Agile/Scrum approaches. ITIL Service Management certification advantageous (ITIL v3 certification). ...

Essentials compliance and embedding security best practice. Identifying opportunities to optimise Azure consumption and reduce cloud costs. Producing high-quality technical documentation and following ITIL-aligned processes. Supporting occasional out-of-hours releases and joining a future on-call rota. What we're looking for We're looking for someone … bring experience across: Microsoft infrastructure technologies. Microsoft Azure. Active Directory and Group Policy. VMware/vSphere. Server lifecycle management. Infrastructure implementation and project delivery. ITIL environments. Cyber Essentials and infrastructure security improvements. Experience with the following would be advantageous: Microsoft Intune. PowerShell scripting and automation. Azure cost optimisation, Reserved Instances ...

appropriate architecture and information security governance is in place across Technology planning, delivery and operations, aligned to wider IT governance, audit and compliance requirements. ITIL Service Portfolio Management; ensuring the Technology service portfolio has the right mix of services to meet business outcomes at the right level of investment, risk … strategic programmes and business outcomes. Strong understanding of IT governance, IT performance, audit and compliance, including controls, assurance, reporting and escalation. Working knowledge of ITIL and detailed experience in service management, including service portfolio management, change management and operational governance. Good knowledge of budgeting, resource allocation, financial planning and workforce. ...

appropriate architecture and information security governance is in place across Technology planning, delivery and operations, aligned to wider IT governance, audit and compliance requirements. ITIL Service Portfolio Management; ensuring the Technology service portfolio has the right mix of services to meet business outcomes at the right level of investment, risk … strategic programmes and business outcomes. Strong understanding of IT governance, IT performance, audit and compliance, including controls, assurance, reporting and escalation. Working knowledge of ITIL and detailed experience in service management, including service portfolio management, change management and operational governance. Good knowledge of budgeting, resource allocation, financial planning and workforce. ...

reporting skills. Excellent stakeholder management and communication abilities. Desirable Experience Experience within construction, engineering, infrastructure, utilities or other project-based environments. Knowledge of ITIL and Service Management best practices. Experience using ITSM and Asset Management platforms such as ServiceNow or similar. Familiarity with mobile device and endpoint management technologies. ITIL ...

improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT’s ITIL‐aligned framework and audit controls. Maintain oversight of the Production Change process focusing on international environments and large‐scale initiatives; actively participate in CAB meetings … years in IT support operations, including at least 3 years with demonstrated leadership of international or multi‐site support teams. Strong practical knowledge of ITIL practices across Incident, Problem, Change, Configuration, and Knowledge Management; ITILv4 certification preferred. Hands‐on ServiceNow experience including workflow configuration, automation, and reporting; familiarity with additional ...

integration and separation. Strong senior IT leadership, executive stakeholder management, supplier governance, budget control, transformation and operational excellence experience are essential. Strong M365, Azure, ITIL and governance/security knowledge is also required. Key skills as Head of IT: Proven experience leading Applications, Infrastructure and ITSM teams, including senior … managers. Strong experience across Cloud, Azure, M365, Modern Workplace and Enterprise Applications. Track record in ITSM, ITIL, MSP governance, SLAs, KPIs and service improvement. Experience delivering Digital Transformation, Automation, AI and M&A integration/separation. Strong experience managing budgets, suppliers, commercial governance and executive stakeholders. Experience with ...

ensuring high-quality service delivery, operational stability, and continuous improvement across business-critical services. The ideal candidate will bring strong expertise in service management, ITIL practices, client stakeholder management, operational excellence, financial operations, and third-party/vendor coordination to deliver excellent customer outcomes.Key ResponsibilitiesService Operations ManagementManage … performance.Ensure services are delivered in line with agreed SLAs, KPIs, and contractual commitments.Oversee incident, problem, change, and request management processes in alignment with ITIL best practices.Act as the escalation point for major service issues and coordinate timely resolution across the service operational window.Client & Stakeholder ManagementServe as the primary point ...