1 to 25 of 111 SLA Jobs in London

/hot fixes Ensures optimization of architecture is accessed before, during and after cloud migrations Ensures vendors provide proper levels of support, maintain SLA's and provide root cause analysis for escalated issues Works with application and Infrastructure teams, to ensure both new and existing systems follow BC/ ...

notifications, and bug/hot fixesEnsures optimization of architecture is accessed before, during and after cloud migrationsEnsures vendors provide proper levels of support, maintain SLA's and provide root cause analysis for escalated issuesWorks with application and Infrastructure teams, to ensure both new and existing systems follow BC/ ...

development pathways for technical staff and future leaders. Service Operations Own day-to-day service performance across incidents, requests, escalations and problem management. Ensure SLA performance, ticket ownership and customer communications remain at the highest standards. Act as the senior escalation point for priority incidents and complex customer issues. Lead ...

incident and problem management by identifying root causes, defining remediation paths, resolving issues where possible, and escalating effectively in line with service expectations and SLA commitments Lead regional initiatives and deliver assigned components of global programs, ensuring execution aligns with business priorities, timelines, and operational requirements Execute and coordinate project ...

wider infrastructure team, with scope to grow into 3rd line or a specialist area. Responsibilities Own and resolve escalated 1st line tickets within SLA, escalating to 3rd line or infrastructure where needed Diagnose and fix complex hardware, software, network and access issues Build, image and deploy laptops and desktops using ...

wider infrastructure team, with scope to grow into 3rd line or a specialist area. Responsibilities Own and resolve escalated 1st line tickets within SLA, escalating to 3rd line or infrastructure where needed Diagnose and fix complex hardware, software, network and access issues Build, image and deploy laptops and desktops using ...

Manager include: IT Help Desk Leadership: Oversee the day-to-day IT Help Desk operation, ensuring tickets are effectively triaged, allocated, progressed and resolved SLA and Ticket Performance: Monitor IT Support Engineer workloads and ticket performance, ensuring incidents and requests are resolved in line with agreed SLAs IT Support Engineer ...

resolve complex issues and improve service delivery. Main Responsibilities Timely and effective resolution of 2nd line incidents and service requests in line with defined SLA's. Reduction in recurring device and application issues. Accuracy of asset, licence and configuration records. Compliance with patching, security and operational standards. Quality and currency ...

clear support, keep them informed so they never need to chase, and follow up to confirm issues are fixed Resolve incidents and requests within SLA through ServiceNow remotely first, with a focus on first-time resolution (FTR) Record tickets accurately against the Business Service Service Offering CI model, and escalate ...

manual steps Data Insights: Leverage ServiceNow and PowerBI to enable data-driven insights that facilitate targeted interventions and demonstrate continuous service improvement. Capture both SLA-style metrics and experience-level metrics that reflect what matters to employees. User Sentiment & Feedback: Develop a structured, scalable user sentiment mechanism that captures ...

Linux workloads, with the ability to govern standards and technical gates. A track record of operating production, multi-tenant SaaS at scale, including SLA/SLO ownership, major-incident command, root-cause analysis, disaster recovery and service improvement. Willingness and ability to participate personally in the out-of-hours ...

equipment. Take ownership of incidents and service requests from initial contact through to resolution. Ensure tickets are accurately categorised, updated and progressed within agreed SLA targets. Provide clear and regular communication to users throughout the lifecycle of a ticket. Escalate issues appropriately when additional technical expertise is required. Identify recurring ...

regulatory obligations. Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact Perform structured triage and initial diagnosis Resolve standard issues within SLA using approved knowledge base and runbooks Escalate complex or cross‐system issues to L3 with full technical and business diagnostic context Support major incident management ...

Manage relationships with internal teams and third-party providers Support application monitoring, alerting and operational readiness Conduct technical impact assessments for production changes Ensure SLA adherence across critical business services Experience Required Proven IT Service Management experience within Financial Services Strong knowledge of ITIL processes and best practices Experience supporting ...

reporting and KPI metricsManage relationships with internal teams and third-party providersSupport application monitoring, alerting and operational readinessConduct technical impact assessments for production changesEnsure SLA adherence across critical business servicesExperience RequiredProven IT Service Management experience within Financial ServicesStrong knowledge of ITIL processes and best practicesExperience supporting business-critical applicationsStrong Incident ...

first-contact resolution, incident management and ticket routing. Oversee first-line support operations, taking direct responsibility for incident resolution, and reporting and monitoring SLA performance. Manage escalation pathways to higher-tier resolver groups within Cloud and Software Engineering teams without creating bottlenecks. Rapidly adapt to and manage the Jira environment ...

clear owner, including support, data quality, releases, vendors, and business requests. Follow support and platform performance using simple KPIs such as incidents, backlog progress, SLA, release quality, data quality, and user satisfaction. HOW - Knowledge & ExperienceKnowledge & Experience (required):15+ years of experience in Master Data Management, Data Platforms, Data Operations ...

Management Domain Expertise: Hands-on knowledge of enterprise service management across more than just IT — incident, problem, change, and request management, service catalogs, approvals, SLA design, and how service delivery works across functions like HR, Facilities, and Finance. You understand how these systems actually work. B2B SaaS Sales Experience ...

operational running of the platform both in the cloud and onsite at its clients. Day to day the Technical Account Manager will:· Produce Steerco SLA/KPI decks – attend monthly, quarterly service review and steer-co calls· Be the escalation point for regional clients – deftly handling issues and managing process ...

migration assurance from legacy platforms where applicable. Shape testing for the target-state Control-M orchestration model, covering batch scheduling, dependency validation, restartability, recovery, SLA monitoring, operational handover and end-to-end runbook assurance. Align QA practices with regulatory frameworks including SOX, DORA and IFRS, and modern delivery models including ...

will be a key contributor in enabling secure software delivery. Key Responsibilities Service Delivery Support Oversee performance and quality of services delivered, ensuring SLA and KPI compliance. Conduct regular client reviews to identify enhancement opportunities. Manage the execution of secure development and testing services across projects. Serve as a point ...

meeting-room and office technology. Microsoft Teams Rooms, AV, signage, print and room-booking platforms. Hardware lifecycle and standards management. Vendor governance and SLA management. Backlog and stakeholder management. Demonstrable product or service ownership experience for the relevant technology. Experience governing third-party/managed-service delivery against SLAs. Relevant ...

operational dashboards. Maintain awareness of emerging threats and ensure appropriate measures are taken. Key Performance Indicators (KPIs)Reduction in MTTD and MTTR.Adherence to SLA and KPI targets. Client satisfaction and feedback scores. Team performance and skills development. Operational compliance and audit readiness. About YouWe're looking for a hands ...

product area, driving a culture of continuous improvement. Provides monthly reporting to C&C T Director as needed including velocity of projects, product SLA's and KPI's, Project spend detail and forecasting to budget. Manages and reports on Product portfolio budget aligned to business unit requirementsWorking with Business Units ...

Testing, you will be a key contributor in enabling secure software delivery. Key ResponsibilitiesService Delivery SupportOversee performance and quality of services delivered, ensuring SLA and KPI compliance. Conduct regular client reviews to identify enhancement opportunities. Manage the execution of secure development and testing services across projects. Serve as a point ...