101 to 125 of 208 SLA Jobs in London

present and defend your ideas to technical and non-technical audiences. Additional Desired Skills Experience with incident management platforms like PagerDuty, OpsGenie, or similar tools Understanding of SLO/SLA management and implementations Knowledge of industry standard incident management frameworks and best practices Familiarity with automated remediation and runbook automation Experience with DevOps and SRE practices Cultural Fit We're More ❯

present and defend your ideas to technical and non-technical audiences. Additional Desired Skills Experience with incident management platforms like PagerDuty, OpsGenie, or similar tools Understanding of SLO/SLA management and implementations Knowledge of industry standard incident management frameworks and best practices Familiarity with automated remediation and runbook automation Experience with DevOps and SRE practices Cultural Fit We're More ❯

Identify growth opportunities and support career development Own Escalated Case Handling & Operational Excellence Oversee technical and high-priority customer issues escalated from Tier 1 Ensure the team meets case SLA, quality, and compliance expectations Support in the crafting of Jira tickets, helping advocate for product improvements Partner with Engineering, Product, and Account Management for issue resolution Drive Cross-Functional Collaboration More ❯

resolutions and contribute to customer-facing resources like FAQs and Help Centre articles to reduce front-line dependency. Customer Metrics & Feedback Loop: Monitor and analyse key support metrics (e.g. SLA adherence, escalation response times, volume trends) and report insights back to the broader team to support continuous improvement. About You Customer-Oriented : You care about outcomes and are always thinking More ❯

of the engineering team, specifically on service delivery. Carry out systems and infrastructure remedial maintenance - responding to customer reported incidents which are escalated from the service team, within an SLA framework, ensuring all incidents are resolved or services restored within SLA. Conduct preventative maintenance completing system and infrastructure service visits to a planned schedule including conformance to specifications. Ensure all More ❯

of the engineering team, specifically on service delivery. Carry out systems and infrastructure remedial maintenance - responding to customer reported incidents which are escalated from the service team, within an SLA framework, ensuring all incidents are resolved or services restored within SLA. Conduct preventative maintenance completing system and infrastructure service visits to a planned schedule including conformance to specifications. Ensure all More ❯

of the engineering team, specifically on service delivery. Carry out systems and infrastructure remedial maintenance - responding to customer reported incidents which are escalated from the service team, within an SLA framework, ensuring all incidents are resolved or services restored within SLA. Conduct preventative maintenance completing system and infrastructure service visits to a planned schedule including conformance to specifications. Ensure all More ❯

schedule, budget, quality, along with risk and critical path management - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to More ❯

over 5000 retail sites - processing over 20 billion transactions each year through their data centres. RESPONSIBILITIES: Attending maintenance visits as required Responding to all calls within the required service level agreement (per call) Responsible for asset management Providing accurate and timely call closure and stock reporting Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team Completing More ❯

sustainability, and scalability standards across local and global delivery Oversee security implementations involving systems such as Lenel, C-Cure, Milestone, and CCTV platforms Provide operational and commercial oversight, ensuring SLA adherence, KPI tracking, and risk mitigation Deliver regular executive-level business reviews and drive continuous improvement across all accounts Identify opportunities to innovate and scale service delivery through new technologies More ❯

support tickets, ensuring all tickets are handled promptly and kept up to date. Monitor and maintain compliance with service level agreements, prioritising and escalating issues as necessary to meet SLA requirements. Assist in managing user accounts, including creating, modifying, and deleting them as part of the starter/leaver process. Help set up and configure end-user devices such as More ❯

offerings for StoneX Payments. Support the team in their day-to-day deliverables. Ensure Client Management activity and projects for StoneX Payments is carried out within the agreed service level agreement with all internal stakeholder and clients. Provide Clients with day-to-day support, including managing the support queue and initial triage. Provide escalation support to the Client Support team More ❯

the broader context. - You are a significant and autonomous contributor. Your work is consistently of high quality. You solve complex problems, applying appropriate technologies and best practices. - You maintain SLA's through the implementation of proactive issue detection and reporting. - Your focus is on a major portion of existing or new team technology implementation (e.g., large or significant component, new More ❯

in an established team, and part of a project that ensures product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's. We do not require candidates to have prior experience in this specific role, as comprehensive training will be provided. However, it is essential that you speak/read/ More ❯

in an established team, and part of a project that ensures product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's. We do not require candidates to have prior experience in this specific role, as comprehensive training will be provided. However, it is essential that you speak/read/ More ❯

met Manage the end-to-end creation and implementation of pathways, coordinating efforts both internally and externally to ensure seamless execution Regularly prepare and present reports to clients including: SLA reports, red alert reports, patient feedback reports, referral reports, etc and create action plans to optimise performance Lead initiatives to enhance client engagement and ensure optimal utilization of capacity, driving More ❯

shaping the core technology layers that drive our platform's success. What You Need Proven experience implementing SRE principles at scale, including deep knowledge of SLI/SLO/SLA differences. A product engineering background with strong coding skills in Python, C#, or similar. Experience with incident management frameworks and evolving them for efficiency. Expertise in cloud platforms (AWS preferred More ❯

Compile weekly, monthly, and quarterly active reports and presenting findings to clients executive team. Implementing a client satisfaction program/survey. Managing clients expectations and ensuring that the service SLA is met across all reported tickets. Be competent with back-end/remote troubleshooting on VC systems across the estate. i.e.- Cisco/Microsoft Teams rooms. Be competent in the More ❯

and administration(inc. lightning page layouts, email/routing, custom object definition, list views, dynamic forms) Expertise on Out of the box capabilities of Service Cloud including Entitlements/SLA Management Implementation of complex Salesforce Flows Knowledge of Salesforce Apex and LWC development Git software version control Familiar with Salesforce SFDX/Visual Studio Code Comfortable with agile delivery with More ❯

budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a More ❯

issues to deal with. Looking for root causes or repeated issues and working as part of a team to resolve and escalate these for long term resolution. Meeting team SLA and KPI targets. Occasionally working onsite to support software and hardware implementations. This would involve planning and organising internal and 3rd party resources, creating an implementation plan and then supporting More ❯

issues to deal with. Looking for root causes or repeated issues and working as part of a team to resolve and escalate these for long term resolution. Meeting team SLA and KPI targets. Occasionally working onsite to support software and hardware implementations. This would involve planning and organising internal and 3rd party resources, creating an implementation plan and then supporting More ❯

as financial services outsourcing rules, EBA outsourcing guidance, DORA, etc., ensuring they are properly considered in client arrangements and Temenos' service offerings. You will draft and provide advice on SLA arrangements, support, and upgrade policies for client contracts. You will contribute to shaping SaaS business practices by identifying opportunities for template contract and process improvements globally and locally. You will More ❯

Responsibilities Community Support Respond to customer enquiries via email, live chat, and phone, maintaining a consistent brand tone. Resolve complaints where possible, or escalate with detailed notes and within SLA targets. Ensure all interactions follow data protection and ethical standards. Monitor recurring issues and customer feedback; compile and present regular insight reports. Support and advise creators to help maximise campaign More ❯

hitting his or her own targets as well. Therole will be primarily focused around researching the Target Accountsandperforming outreach through emails, calls, and social mediawhilstadheringtobest practice contact cadence motionsdeliveredwithinagreed SLA's.These motions will be supported by CRM and Sales Engagement tools. Supportingthis role, new prospects will beidentifiedbycustomer analytics, predictive marketingmodelsandproactiveclient engagementactivitiesacross specified types of financial institutions and corporateentities,within a More ❯