101 to 125 of 235 SLA Jobs in London

are performing optimally, and deal with all issues that cannot be resolved within the 2nd line team. The role is to operate within stringent SLA’s delivering a high level of customer satisfaction. Key Responsibilities • Investigate and resolve technical problems that are escalated from 1st and 2nd line support. • Manage More ❯

tracking and resolution of issues by 3rd line support (internal and 3rd parties) Understand the level of service and availability associated with each system (SLA’s) and strive to achieve this Ensure releases and changes are adequately managed, are correctly documented and have a sufficient roll back plan. Develop production More ❯

tracking and resolution of issues by 3rd line support (internal and 3rd parties) Understand the level of service and availability associated with each system (SLA’s) and strive to achieve this Ensure releases and changes are adequately managed, are correctly documented and have a sufficient roll back plan. Develop production More ❯

the event of an emergency, which may require temporary Shift working. Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA's). Key operator of the Corrigo CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders/Tasks are accurately completed within SLA. More ❯

ensuring seamless API integrations and technical troubleshooting. The main focus of this role is to resolve technical issues, call out concerns when vital, maintain SLA standards, and handle inbound inquiries related to our off-the-shelf APIs and integrations. The ideal candidate will be a technical expert who can work More ❯

Long service recognition and awards Working Hours: Monday to Friday 8am - 5pm Key Responsibilities: Oversee and manage all reactive maintenance requests in line with SLA requirements Act as the primary point of contact for client communications regarding service operations Manage internal processes for purchase order requests and service-related information More ❯

up to date. Assisting the team with ad hoc duties or covering for colleagues as required. Meeting and adhering to agreed service levels and SLA's. Requirements The role holder is required to: Be familiar and compliant with all company policies and procedures. Adhere to the regulatory requirements set forth More ❯

Work and PO Process: Ensure all client documents are completed and returned in a timely manner. Client Data Management: Maintain accuracy in our VMS SLA Monitoring: Track recruitment SLAs and alert the Customer Experience Lead (CEL) to any potential issues. Opportunity Development: Collaborate with the CEL, Customer Experience Director (CED More ❯

S/4HANA. Collaborate with Project Managers, Change and Release Management, Configuration Management, Test Management ,and the Service Delivery organization to deliver as per SLA's with Downstream systems along. Ability to work with the business team and understand the requirements and translate them to Functional specification. Works with customer More ❯

S/4HANA. Collaborate with Project Managers, Change and Release Management, Configuration Management, Test Management ,and the Service Delivery organization to deliver as per SLA's with Downstream systems along. Ability to work with the business team and understand the requirements and translate them to Functional specification. Works with customer More ❯

S/4HANA. Collaborate with Project Managers, Change and Release Management, Configuration Management, Test Management,and the Service Delivery organization to deliver as per SLA's with Downstream systems along. Ability to work with the business team and understand the requirements and translate them to Functional specification. Works with customer More ❯

training methods on a regular basis. Liaise with the sales, training and customer support teams to ensure that training is delivered within the agreed SLA's. Serve as the Lead contact for client communications, leading and building deep & long-lasting relationships, whilst working with the team to spot any further More ❯

infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. What you'll be doing: Managing incidents and problems appropriately within agreed service levels. Perform technical root cause analysis on reoccurring incidents More ❯

and dashboards Other Requirements: Strong communication & collaboration with internal teams Production issue troubleshooting and log analysis experience Familiarity with ITIL practices, ticketing systems, and SLA management Proactive in identifying and resolving production issues Able to collaborate with Dev and L3 teams for incident triage and change reviews Experience managing Major More ❯

according to pre-determined processes. Maintain records of day-to-day work by updating trackers or workflow tools. Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks. Understand performance metrics and leverage them to drive business goals. Work in a collaborative environment and contribute to the growth More ❯

and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Our inclusive culture empowers Amazonians to deliver the best results for our More ❯

metrics: Conversion of PQL to Sales Qualified Lead (SQL) and growth in monthly SMB ARR Activation and retention from free to paid Lead-routing SLA and accuracy Quarterly adoption of product insights What we're looking for: A self-starter comfortable working with people and data Experience with online data More ❯

to technical and non-technical audiences. Additional Desired Skills Experience with incident management platforms like PagerDuty, OpsGenie, or similar tools Understanding of SLO/SLA management and implementations Knowledge of industry standard incident management frameworks and best practices Familiarity with automated remediation and runbook automation Experience with DevOps and SRE More ❯

contribute ideas to optimise process efficiency across Remediation team and wider Operational teams to be part of our constant progression to excellence Adhere to SLA and KPI's in relation to Remediation team and escalate where required to the Team Lead Take ownership of your personal development Contribute to an More ❯

and satisfaction. The post-holder will resolve reported support using approved methods, tools and procedures and in accordance with published KPI’s and internal SLA’s. The role provides long term potential for someone eager to demonstrate their skills and experience within the challenging and fast‐paced soft commodities industry. More ❯

contract, this should be around 3 months About the role: What you'll be doing: Manage tickets by raising, updating, prioritising, and escalating within SLA lead times, and ensure accurate updates in the ticketing system Direct tickets to the appropriate departments efficiently & discuss potential fix outcomes with teams Act as More ❯

are imposed Ensure that the site meets statutory compliance regulations Carrying out regular reporting (at the request of the General Manager) in relation to SLA compliance, problem areas etc, recording actions taken or to be taken and any escalations Participate in the Health and Safety Policy of the company and More ❯

local and global delivery Oversee security implementations involving systems such as Lenel, C-Cure, Milestone, and CCTV platforms Provide operational and commercial oversight, ensuring SLA adherence, KPI tracking, and risk mitigation Deliver regular executive-level business reviews and drive continuous improvement across all accounts Identify opportunities to innovate and scale More ❯

on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯

on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯