101 to 125 of 127 SLA Jobs in London

support including setup, file QC, and hardware configuration for cutting-edge content experiences. Collaborate with global teammates to ensure 24/7 coverage and SLA compliance (15-minute response time for incoming queries). Troubleshoot issues in real-time, escalate as needed, and ensure all technical environments are production-ready. More ❯

IT Technician will; Respond to requests for ICT support in accordance with Help Desk procedures and priorities. To resolve issues within Service Level Agreements (SLA's) assigned by the helpdesk Support the Trusts Team Leaders with install, support and maintenance of all the Academies Trust IT hardware and services. Support More ❯

Engineer directs daily the Operations Site Team its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical More ❯

and trends to enhance system protection. Design disaster recovery plans and coordinate incident responses with the IT Team Leader. Ensure adherence to security policies, SLA requirements, and compliance standards. Maintain comprehensive system documentation and... More ❯

backgrounds and walks of life. What the Business Development Representative will do: Respond to all inbound leads in your territory within a clearly defined SLA Exceed daily outbound activity targets (phone calls, emails, social touches) to book meetings with target accounts Qualify leads to verify fit for Sensor Tower’s More ❯

backgrounds and walks of life. What the Business Development Representative will do: Respond to all inbound leads in your territory within a clearly defined SLA Exceed daily outbound activity targets (phone calls, emails, social touches) to book meetings with target accounts Qualify leads to verify fit for Sensor Tower’s More ❯

backgrounds and walks of life. What the Business Development Representative will do: Respond to all inbound leads in your territory within a clearly defined SLA Exceed daily outbound activity targets (phone calls, emails, social touches) to book meetings with target accounts Qualify leads to verify fit for Sensor Tower’s More ❯

Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be … work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and More ❯

Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be … work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and More ❯

Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be … work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and More ❯

common EV charger fault types and resolution processes. Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies. Experience with service contract execution and SLA tracking is preferred. Soft Skills & Collaboration Strong problem-solving skills with a customer-focused mindset. Excellent cross-functional collaboration and communication skills. Ability to work … 富有责任感和主动性; 拥有相关工作经验者优先。 加入我们,您将: 参与欧洲新能源市场的快速发展; 为绿色环保事业贡献力量; 与来自世界各地的优秀人才携手共进; 实现您的职业梦想。 岗位职责: 服务质量与流程优化 与技术支持团队协作,持续提升服务交付质量。 提供有关AC/DC充电技术的专业见解,包括故障诊断与问题分析。 主导维护流程优化、事故响应机制建设以及服务工作流程标准化。 在重大服务事件中担任协调与技术接口,确保客户问题高效解决。 服务运营支持 支持预防性维护、故障排除和备件管理流程的开发与优化。 监督并推动服务等级协议(SLA)的执行,以提升响应速度与客户满意度。 与客户成功团队、销售团队及第三方服务商合作,确保服务一致性。 负责服务合作伙伴的选择、培训及管理,确保其能力与竞争力。 建立并监控服务合作伙伴的绩效KPI,推动服务质量持续改进。 支持服务伙伴管理流程及评估机制的开发。 服务绩效管理与客户支持 监控关键服务绩效指标(KPI),推动以数据为基础的持续优化。 参与客户会议,负责传达与汇报服务KPI,并提出改善建议。 深入了解客户需求,协调资源以高效解决技术及服务问题。 远程监控与故障管理协作 与远程监控团队协调,增强主动警报与问题响应机制。 支持远程诊断与预测性维护技术的应用与发展。 任职要求 More ❯

Who We Are Since its inception, Aventum Group has sought a different approach to insurance. We are on a mission to be the ‘most inspiring specialty (re)insurance group in the world’. At the heart of Aventum are our More ❯

Who We Are Since its inception, Aventum Group has sought a different approach to insurance. We are on a mission to be the ‘most inspiring specialty (re)insurance group in the world’. At the heart of Aventum are our More ❯

Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯

Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯

Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯

talent Define and foster the engineering culture, standards and approaches Integrate multiple products/tech-stacks into a unified architecture Ensure the quality (high-SLA) and scalability of systems Stay up-to-date on the latest engineering trends and technologies Contribute directly to system design, problem solving, architecture review Requirements … deployment, remote management, firmware build and update Computer Vision : openCV, realtime video processing, content analysis/understanding. Privacy, security, authentication systems High qps, high SLA API deployment Python, c#, c++, rust, javascript/typescript, github/gitlab, django, mongodb (or other nosql), mysql/postgres, react/react-native, Node.js More ❯

review Integrate multiple products/tech-stacks into a unified architecture Define and foster the engineering culture, standards and approaches Ensure the quality (high-SLA) and scalability of systems Stay up-to-date on the latest engineering trends and technologies Lead a multilayered internationally distributed team of engineers in the … deployment, remote management, firmware build and update Computer Vision : openCV, realtime video processing, content analysis/understanding. Privacy, security, authentication systems High qps, high SLA API deployment Python, c#, c++, rust, javascript/typescript, github/gitlab, django, mongodb (or other nosql), mysql/postgres, react/react-native, Node.js More ❯

more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage … and efficiently as per customer expectations.To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Responsible for training all site employees to ensure that all processes and in place, measured and managed so SLA’s and KPI More ❯

you will be expected to multitask and prioritize issues/requests, which many carry operational/financial/reputational risk, whilst adhering to agreed SLA’s and processes. Ideas on how processes and procedures can be improved or new … ideas on how to improve our Support model would be both welcomed and encouraged. Responsibilities: • Diagnose and resolve first-line support issues within service level agreement, escalating those requiring second/third line support via the defined process and appropriate channel, ensuring full audit of support issues are clearly documented More ❯

you will be expected to multitask and prioritize issues/requests, which many carry operational/financial/reputational risk, whilst adhering to agreed SLA’s and processes. Ideas on how processes and procedures can be improved or new … ideas on how to improve our Support model would be both welcomed and encouraged. Responsibilities: • Diagnose and resolve first-line support issues within service level agreement, escalating those requiring second/third line support via the defined process and appropriate channel, ensuring full audit of support issues are clearly documented More ❯

organization and kickoff of technical meetings and status reports. You will ensure that our cybersecurity measures align with contractual requirements and Service Level Agreements (SLA). Your role will be critical in establishing trusted relationships among external systems, designing, and implementing security solutions at an enterprise level, and ensuring their … our cybersecurity team. What you ll do as the Information Systems Security Officer Ensure cybersecurity measures comply with contractual requirements and Service Level Agreements (SLA). Establish and maintain trusted relationships among external systems and architectures. Design and implement security solutions at the enterprise level, ensuring seamless integration with the More ❯

organization and kickoff of technical meetings and status reports. You will ensure that our cybersecurity measures align with contractual requirements and Service Level Agreements (SLA). Your role will be critical in establishing trusted relationships among external systems, designing, and implementing security solutions at an enterprise level, and ensuring their … our cybersecurity team. What you’ll do as the Information Systems Security Officer Ensure cybersecurity measures comply with contractual requirements and Service Level Agreements (SLA). Establish and maintain trusted relationships among external systems and architectures. Design and implement security solutions at the enterprise level, ensuring seamless integration with the More ❯

Job Title Shift Engineer My client is a global leading provider in facilities management and they are looking for a shift engineer to look after the building services for one of their prestigious critical sites, located in Canary Wharf. The More ❯

Engineer directs daily the Operations Site Team its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical … third-party specialists when necessary. Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. Provide support to Data Center and Site Management teams, including communication assistance, technical information More ❯