101 to 125 of 276 SLA Jobs in London

audit team as necessary Manage the Lead auditors appeals process, supported by the Key Account Manager Manage appeals, responding within the required SLA's Data review of survey results and trends and feedback to Lead Auditors Support training requirements of new and existing Intertek auditors - including setting up in Academy ...

enterprise SaaS and/or on-premise software in a client-facing technical support or application support role, including practical experience with ticketing workflows, SLA management, and impact-based prioritisation. Strong troubleshooting and analytical skills, with the ability to investigate complex symptoms, interpret logs, and identify root cause across integrations ...

systemsWhy Join Us? Work remotely with a global team Shifts 8 AM to 5PM (Flexible toadjust to 24*7 rotation whenrequired to meet SLA)Support mission-critical systems used worldwideGain exposure to cloud, databases, and enterprise-scale production systemsOpportunity to grow into senior engineering or DevOps roles ...

checklists, and documentation (data dictionaries, lineage notes, known limitations) so quality expectations are repeatable and auditable. Partnering with Data Engineers on handoff contracts (schemas, SLA expectations, alerting thresholds), with Quant Researchers on analytic sanity checks, and with operations on repeatable triage when anomalies appear in production datasets. Qualifications 3+ years ...

management Executive communication skills Major Incident Leadership Problem-solving and analytical mindset Mentoring and coaching L1/L2 engineers Key Deliverables Network Availability > 99.9% SLA Compliance Reduction in Incident Recurrence Successful Project Delivery Timely RCA Completion Improved Network Security and Operational Efficiency Benefits A supportive, diverse, and global team with ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

playbooks are evolving in real timeAdaptability, intellectual curiosity, and a strong builder mentalityFamiliarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflowsExperience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automationBackground supporting displacement or migration conversations ...

FAMIS CAFM System. To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations. Cover for the TD when required, for all technical activities, main interface with the site client teams. (Development of relationship ...

needed. The roles primary function is to manage preventative maintenance and project delivery through on-site surveys, client engagement, auditing service partners, and attending SLA and operational review meetings. You will act as a key customer interface, ensuring high standards of service delivery for high-profile customers, while identifying opportunities ...

management reviews, stakeholder updates Leading on best practice and processes for owned platforms Reviewing new bids or projects that impact DNS or RADIUS Drive SLA/KPIs and performance reliability objectives across DNS & AAA estatesWho you areCore competencies, knowledge and experience : 5+ Years of hands on experience in operational ...

term customer relationships. Key Responsibilities Lead, mentor and develop the Service Delivery team. Manage the delivery of Managed Print and IT Managed Services. Ensure SLA and KPI performance targets are achieved. Act as the senior escalation point for customers and internal teams. Conduct customer service reviews and strengthen client relationships. ...

team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations ...

evaluation criteria and multi-option worked solutions. Direct Contract Ownership: Draft and negotiate commercial schedules, Statements of Work (SOWs), Master Services Agreements (MSAs), and SLA terms directly—ensuring the legal department has a clean framework for final sign-off without creating bottlenecks. Risk & Compliance Management: Ensure vendor contract terms protect ...

providing timely resolution and root-cause analysis, including raising and tracking JIRA requests to completion with appropriate escalation. Deliver service against agreed SLAs, ensuring SLA metrics feed into firm-wide MI to evidence good customer outcomes. Partner with Relationship Managers and other stakeholders to ensure issues are communicated and escalated ...

evolving in real time. Adaptability, intellectual curiosity, and a strong builder mentality. Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows. Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation. Background supporting displacement ...

complaints Be a player-coach to operations teams in adapting engineer routes and unit portfolios to maintain Manage service capacity, implement and monitor Ops SLA dashboards around breakdown handling, client & contractor satisfaction, repair times etc. Review of customer contracts and requirements, preparation and follow-up of technical questions, follow ...

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA's for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience ...

ensuring delivery excellence with line management responsibility for internal integration engineers alongside third‐party engineers Manage integration suppliers and partners providing technical governance, monitoring SLA performance, and ensuring delivery aligns with the established design principles, standards and strategies. Mentor and develop integration engineers, raising technical capability, architectural understanding and engineering ...

Support: Leverage reporting tools to create custom analyses that surface actionable insights, growth opportunities and potential risks. Respond to analytics and troubleshooting requests within SLA, escalating where needed. Maintain and update retailer documentation (business rules, creative specs, calendars, insights). Support retailers with access to data and reporting ...

data technologies, cloud computing, etcAssist with defining the processes needed to achieve operational excellenceEnsure data quality across all projects/clientsDefine and manage SLA's for data sets and processes throughout productionLead on the design, build and launch of new data models and pipelinesKey Skills/Experience: Experience in operating ...

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA’s for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience ...

understanding of SQL, data modelling concepts and pipeline architecture Problem identification and analytical thinking across data domains Business impact analysis, ROI measurement and data SLA definition Understanding of AI/ML product development and model evaluation Championing data governance, quality and compliance awareness across the team and wider business Collaborative ...

operational controls are in place. Develop and enhance KPIs/KRIs , analyse incidents and contribute to remediation/action plans. Support production monitoring, reporting, SLA reviews and management dashboards. Assess the operational impact of new business, regulatory, client and strategic initiatives . Act as a senior point of contact ...

operational controls are in place. Develop and enhance KPIs/KRIs , analyse incidents and contribute to remediation/action plans. Support production monitoring, reporting, SLA reviews and management dashboards. Assess the operational impact of new business, regulatory, client and strategic initiatives . Act as a senior point of contact ...

Responsibilities 1. Databricks Serverless Enablement and Optimisation Assess existing workloads and determine suitability for Serverless, classic, job or interactive compute based on duration, utilisation, SLA, concurrency, performance and cost. Enable and configure Serverless for appropriate jobs, SQL workloads, notebooks, analytical processing and data pipelines. Establish workload-placement guidance, including when ...