126 to 150 of 286 SLA Jobs in London

understanding of SQL, data modelling concepts and pipeline architecture Problem identification and analytical thinking across data domains Business impact analysis, ROI measurement and data SLA definition Understanding of AI/ML product development and model evaluation Championing data governance, quality and compliance awareness across the team and wider business Collaborative ...

operational controls are in place. Develop and enhance KPIs/KRIs , analyse incidents and contribute to remediation/action plans. Support production monitoring, reporting, SLA reviews and management dashboards. Assess the operational impact of new business, regulatory, client and strategic initiatives . Act as a senior point of contact ...

operational controls are in place. Develop and enhance KPIs/KRIs , analyse incidents and contribute to remediation/action plans. Support production monitoring, reporting, SLA reviews and management dashboards. Assess the operational impact of new business, regulatory, client and strategic initiatives . Act as a senior point of contact ...

Responsibilities 1. Databricks Serverless Enablement and Optimisation Assess existing workloads and determine suitability for Serverless, classic, job or interactive compute based on duration, utilisation, SLA, concurrency, performance and cost. Enable and configure Serverless for appropriate jobs, SQL workloads, notebooks, analytical processing and data pipelines. Establish workload-placement guidance, including when ...

stakeholder informing when necessary Voice of the Customer: Synthesize user and customer feedback and propose where reasonable solutions can be accommodated within maintenance scope. SLA Compliance: Collaborate closely with QA and users support to resolve user queries, ensuring the product meets established SLAs. Reporting: Conduct reporting on maintenance statistics (e.g. ...

checklists, and documentation (data dictionaries, lineage notes, known limitations) so quality expectations are repeatable and auditable. Partnering with Data Engineers on handoff contracts (schemas, SLA expectations, alerting thresholds), with Quant Researchers on analytic sanity checks, and with operations on repeatable triage when anomalies appear in production datasets. What ...

stakeholder informing when necessary. Voice of the Customer: Synthesize user and customer feedback and propose where reasonable solutions can be accommodated within maintenance scope. SLA Compliance: Collaborate closely with QA and users support to resolve user queries, ensuring the product meets established SLAs. Reporting: Conduct reporting on maintenance statistics (e.g. ...

technical support for troubleshooting and performance analysis of developed and purchased applications, including the TIE. To define, monitor and report on Service Level Agreement (SLA) performance and work with vendors to ensure contractual SLAs are adhered to. To advise and assist the Programme Management Office resources during project implementations including ...

technical support for troubleshooting and performance analysis of developed and purchased applications, including the TIE. To define, monitor and report on Service Level Agreement (SLA) performance and work with vendors to ensure contractual SLAs are adhered to. To advise and assist the Programme Management Office resources during project implementations including ...

future growth and remediation, taking into account items such as resources, Hardware and licences to ensure that service offerings are in line with contracted SLA/MSA. Collaborate with other Program Portfolios on dependencies and cross-organisational initiatives, participating in the relevant guild. Ensure that all stakeholders (IT and Business ...

across multiple client contracts. You will drive performance, coach leaders and ensure high-quality customer service, incident and work-order management, and KPI/SLA delivery. You'll build a high-performing, customer-focused culture, oversee scheduling, governance, and continuous improvement initiatives, and partner with Contract Support and Account Managers ...

FAMIS CAFM System. To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations. Cover for the TD when required, for all technical activities, main interface with the site client teams. (Development of relationship ...

monitoring compliance with service agreements͏Handle technical escalations through effective diagnosis and troubleshooting of client queriesManage and resolve technical roadblocks/escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SESProvide product support and resolution to clients by performing a question ...

cycle supporting operational planning and performance decisions. This includes: Understanding changes in demand and customer contact behaviour Supporting forecasting, capacity and headcount decisions Evaluating SLA and service‐level trade‐offs Measuring throughput and productivity consistentlyIdentifying emerging risks or operational pressure points Helping leaders make evidence‐based prioritisation and resourcing decisions ...

into the Strategic Account Manager will be responsible for all day to day relationship activities of their assigned clients. This will include contract and SLA management and identifying opportunities for growth. In line with our Customer Service Principles the candidate will work closely with the account management team driving ...

adapting to local market nuances and regulatory requirements across European markets. • Commercial & Contracting — Lead RFPs, commercial negotiation, contract structuring and ongoing supplier governance, including SLA/KPI monitoring, performance reviews and continuous improvement. • Cross-functional Collaboration — Partner with Marketing, Finance, Legal and Operations teams to ensure smooth, compliant project execution ...

design, deployment, maintenance, and upgrades. Reliability Engineering: Own Ripple’s 99.9% Network availability SLA. Develop changes to architecture needed to robustly meet this SLA, and build advanced observability to accurately measure adherence. Vendor and Project Management: Manage relationships with ISPs, hardware vendors, and professional services providers. Lead cross‐functional projects ...

ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction. Key Responsibilities COMMON OPERATIONS RESPONSIBILITIES (APPLICABLE TO ALL ROLES – L2 & L3) 1. OS & Platform Patching Monthly/weekly OS and platform patching of Azure VMs and PaaS ...

design, deployment, maintenance, and upgrades. Reliability Engineering: Ownership of Ripple’s 99.9% Network availability SLA. Develop changes to architecture needed to robustly meet this SLA, and develop advanced observability to accurately measure adherence. Vendor and Project Management: Manage relationships with ISPs, hardware vendors, and professional services providers. Lead cross‐functional ...

working together to achieve efficient delivery of change through quality assurance across the commercial and tactical work streams. Ensure that Quality Assurance procedures and SLA’s are updated/created where applicable. Translate test processes and tooling methodology into wiki/confluence pages. Maintains LSEG internal control standards. Understands, follows ...

clearing capability, enabling atomic processing of swap packages within a highly regulated, low-latency clearing environment.The platform operates under strict resilience, latency (≤10 seconds SLA), and regulatory (EMIR) constraints. The DevOps function will play a critical role in ensuring high availability, automation, continuous delivery, and operational resilience, while supporting ...

smooth upgrade paths. Maintain runbooks, eligibility rules, and escalation flows with Engineering & Ops. Track and improve KPIs (FCR, CSAT/NPS, cost per ticket, SLA compliance). Drive standardisation, automation, and self-service to reduce cost-to-serve. What we need to see from you Strong background in Product Management ...

shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond ...

what matters. What you'll do: Delivering M365 L1/L2 support for our customers. Take ownership of tickets, delivering support to SLA's.Liaise closely with customers, keeping them updated with progress. Work closely with your Team and other Delivery Centre staff. Maintain strong working knowledge of the M365 suite ...

ensure operational readiness of critical data center infrastructure. This role is accountable for maintaining high availability across electrical, mechanical, and life-safety systems; ensuring SLA performance; and driving rapid, disciplined resolution of infrastructure faults and incidents. The Senior Manager provides strategic engineering leadership for maintenance, repairs, diagnostics, system enhancements ...