london (city of london), south east england, united kingdom
Sensor Tower
teams are individualsfrom many different backgrounds and walks of life. What the Business Development Representative will do: Respond to all inbound leads in your territory within a clearly defined SLA Exceed daily outbound activity targets (phone calls, emails, social touches) to book meetings with target accounts Qualify leads to verify fit for Sensor Tower’s enterprise product Book and seamlessly More ❯
etc.) . Familiarity with common EV charger fault types and resolution processes. Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies. Experience with service contract execution and SLA tracking is preferred. Soft Skills & Collaboration Strong problem-solving skills with a customer-focused mindset. Excellent cross-functional collaboration and communication skills. Ability to work independently and continuously drive service process … 与行业顶尖人才合作学习的机会。 我们期待您: 热爱新能源事业,对充电桩行业充满热情; 具备良好的沟通能力和团队合作精神; 富有责任感和主动性; 拥有相关工作经验者优先。 加入我们,您将: 参与欧洲新能源市场的快速发展; 为绿色环保事业贡献力量; 与来自世界各地的优秀人才携手共进; 实现您的职业梦想。 岗位职责: 服务质量与流程优化 与技术支持团队协作,持续提升服务交付质量。 提供有关AC/DC充电技术的专业见解,包括故障诊断与问题分析。 主导维护流程优化、事故响应机制建设以及服务工作流程标准化。 在重大服务事件中担任协调与技术接口,确保客户问题高效解决。 服务运营支持 支持预防性维护、故障排除和备件管理流程的开发与优化。 监督并推动服务等级协议(SLA)的执行,以提升响应速度与客户满意度。 与客户成功团队、销售团队及第三方服务商合作,确保服务一致性。 负责服务合作伙伴的选择、培训及管理,确保其能力与竞争力。 建立并监控服务合作伙伴的绩效KPI,推动服务质量持续改进。 支持服务伙伴管理流程及评估机制的开发。 服务绩效管理与客户支持 监控关键服务绩效指标(KPI),推动以数据为基础的持续优化。 参与客户会议,负责传达与汇报服务KPI,并提出改善建议。 深入了解客户需求,协调资源以高效解决技术及服务问题。 远程监控与故障管理协作 与远程监控团队协调,增强主动警报与问题响应机制。 支持远程诊断与预测性维护技术的应用与发展。 任职要求: 教育与经验 电气工程、机械工程或相关技术学科本科及以上学历。 五年以上服务管理经验,优先考虑具备电动车充电 More ❯
etc.) . Familiarity with common EV charger fault types and resolution processes. Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies. Experience with service contract execution and SLA tracking is preferred. Soft Skills & Collaboration Strong problem-solving skills with a customer-focused mindset. Excellent cross-functional collaboration and communication skills. Ability to work independently and continuously drive service process … 与行业顶尖人才合作学习的机会。 我们期待您: 热爱新能源事业,对充电桩行业充满热情; 具备良好的沟通能力和团队合作精神; 富有责任感和主动性; 拥有相关工作经验者优先。 加入我们,您将: 参与欧洲新能源市场的快速发展; 为绿色环保事业贡献力量; 与来自世界各地的优秀人才携手共进; 实现您的职业梦想。 岗位职责: 服务质量与流程优化 与技术支持团队协作,持续提升服务交付质量。 提供有关AC/DC充电技术的专业见解,包括故障诊断与问题分析。 主导维护流程优化、事故响应机制建设以及服务工作流程标准化。 在重大服务事件中担任协调与技术接口,确保客户问题高效解决。 服务运营支持 支持预防性维护、故障排除和备件管理流程的开发与优化。 监督并推动服务等级协议(SLA)的执行,以提升响应速度与客户满意度。 与客户成功团队、销售团队及第三方服务商合作,确保服务一致性。 负责服务合作伙伴的选择、培训及管理,确保其能力与竞争力。 建立并监控服务合作伙伴的绩效KPI,推动服务质量持续改进。 支持服务伙伴管理流程及评估机制的开发。 服务绩效管理与客户支持 监控关键服务绩效指标(KPI),推动以数据为基础的持续优化。 参与客户会议,负责传达与汇报服务KPI,并提出改善建议。 深入了解客户需求,协调资源以高效解决技术及服务问题。 远程监控与故障管理协作 与远程监控团队协调,增强主动警报与问题响应机制。 支持远程诊断与预测性维护技术的应用与发展。 任职要求: 教育与经验 电气工程、机械工程或相关技术学科本科及以上学历。 五年以上服务管理经验,优先考虑具备电动车充电 More ❯
London, Hyde Park, United Kingdom Hybrid / WFH Options
The Bridge IT Recruitment
for all Operational Services including renewals and upgrades of infrastructure and applications as required • Accountability for Monthly Global Service Reviews for all suppliers and Governance of Compliance to KPI, SLA, OLA and XLA measures as appropriate • People management with specific focus on the ability to motivate and harmonise internal and external team members with diverse and conflicting viewpoints • Deep analytical … IT Managers and their teams, to deliver a professional, customer focused and high performing IT service that works to a defined service scope and delivers against agreed KPI and SLA targets at an agreed cost. What do you need to thrive in this role? • Strong communication and influencing skills with senior management. • Comprehensive supplier management skills • Strong negotiating skills • Broad More ❯
Engineer: Provide second and third line IT support. Lead a team of two IT support engineers, ensuring tickets are being completed in a timely manner and KPI’s/SLA’s are adhered to. Independently manage IT projects. Utilise Microsoft Defender for security monitoring. Manage Windows Servers, Intune, O365, and Azure infrastructure. Deploy Azure environments. Configure and maintain equipment. Experience … required for the Lead Service Desk Engineer: Experience within a managerial/lead IT support role, administering KPI’s and SLA’s. Experience across the Microsoft technology stack – Defender, Intune, M365, Windows servers ect. Previous experience administering an Azure environment (Azure Virtual Desktop, Entra ID ect.). Knowledge of the ITIL framework. Desirable: Experience with Dynamics 365 Business Central, and More ❯
Engineer: Provide second and third line IT support. Lead a team of two IT support engineers, ensuring tickets are being completed in a timely manner and KPI’s/SLA’s are adhered to. Independently manage IT projects. Utilise Microsoft Defender for security monitoring. Manage Windows Servers, Intune, O365, and Azure infrastructure. Deploy Azure environments. Configure and maintain equipment. Experience … required for the Lead Service Desk Engineer: Experience within a managerial/lead IT support role, administering KPI’s and SLA’s. Experience across the Microsoft technology stack – Defender, Intune, M365, Windows servers ect. Previous experience administering an Azure environment (Azure Virtual Desktop, Entra ID ect.). Knowledge of the ITIL framework. Desirable: Experience with Dynamics 365 Business Central, and More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Noir
Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in high-pressure environments? Do … global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the escalation point for major incidents, while contributing to the bank's wider technology strategy. In this role, you'll oversee day-to-day support operations More ❯
holder's responsibilities will include the provision of a robust Trust wide switchboard, meeting the needs of customers in line with the provisions of the IT ServiceLevel Agreements (SLA) with the Trust. The IT Switchboard services fall within the IT Service Management Department of IT which follows the ITIL standard of Service Management, empowering technology and process to ensure … in developing and maintaining standards of ITIL compliance Delivery of Service To deliver IT Switchboard Services to the Trust taking ownership and resolving requests in line with policy, procedures, SLA and OLA requirements Assist in knowledge transfer, Training materials, documentation and processes Collaborative Working Liaise with managers and peers on IT Services IT Security Report and record breaches of security More ❯
currently in the market for a Customer Service Manager. As a Customer Service Manager, you are the first point of contact for all their customers regarding service agreements and SLA's. Your role is all about providing exceptional support to a number of their UK based customers. You are responsible for supporting their customers continuously to ensure high levels of … day responsibilities would include: Manage day to day service operation and ensure service, customer expectations and delivery are achieved and exceeded. Own and fully understand the Service definitions and SLA definitions. Ensure that we are delivering to contractual requirements. Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service … impacting Incidents to advise of progress. Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Planning, forecasting and regular reporting of service projects and their allocated budget and resources. Drive and Manage Change Requests from the customer. Accountable for the technical stability/functionality of the designated systems More ❯
City of London, London, United Kingdom Hybrid / WFH Options
CLS Group
and escalate problems as appropriate. Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes that are required as part … appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle. Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes. Leadership Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering More ❯
and escalate problems as appropriate. Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes that are required as part … appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle. Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes. Leadership Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering More ❯
london, south east england, united kingdom Hybrid / WFH Options
CLS Group
and escalate problems as appropriate. Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes that are required as part … appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle. Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes. Leadership Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
CLS Group
and escalate problems as appropriate. Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes that are required as part … appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle. Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes. Leadership Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Premier Group
Lead Network Engineer London - Hybrid We're looking for a Lead Network Engineer to lead a small team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers More ❯
Lead Network Engineer London - Hybrid We're looking for a Lead Network Engineer to lead a small team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers More ❯
london, south east england, united kingdom Hybrid / WFH Options
Premier Group
Lead Network Engineer London - Hybrid We're looking for a Lead Network Engineer to lead a small team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Premier Group
Lead Network Engineer London - Hybrid We're looking for a Lead Network Engineer to lead a small team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers More ❯
vendor best practice, following defined processes and procedures and to meet agreed availability and performance KPIs. Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes. Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision … place and aligned to business requirements. Providing periodic reporting and management information on infrastructure delivery initiatives, operational KPIs and budget management. (including KPIs such as uptime, incident response times, SLA adherence, and project delivery metrics) What we’ll expect from you Extensive experience as a Senior infrastructure Engineer in a colleague centric, multi-site businesses Previous experience working in mixed More ❯
vendor best practice, following defined processes and procedures and to meet agreed availability and performance KPIs. Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes. Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision … place and aligned to business requirements. Providing periodic reporting and management information on infrastructure delivery initiatives, operational KPIs and budget management. (including KPIs such as uptime, incident response times, SLA adherence, and project delivery metrics) What we’ll expect from you Extensive experience as a Senior infrastructure Engineer in a colleague centric, multi-site businesses Previous experience working in mixed More ❯
vendor best practice, following defined processes and procedures and to meet agreed availability and performance KPIs. Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes. Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision … place and aligned to business requirements. Providing periodic reporting and management information on infrastructure delivery initiatives, operational KPIs and budget management. (including KPIs such as uptime, incident response times, SLA adherence, and project delivery metrics) What we’ll expect from you Extensive experience as a Senior infrastructure Engineer in a colleague centric, multi-site businesses Previous experience working in mixed More ❯
london (croydon), south east england, united kingdom
Investigo
vendor best practice, following defined processes and procedures and to meet agreed availability and performance KPIs. Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes. Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision … place and aligned to business requirements. Providing periodic reporting and management information on infrastructure delivery initiatives, operational KPIs and budget management. (including KPIs such as uptime, incident response times, SLA adherence, and project delivery metrics) What we’ll expect from you Extensive experience as a Senior infrastructure Engineer in a colleague centric, multi-site businesses Previous experience working in mixed More ❯
NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - BREAK/FIX) UK-Based Candidates Only | Contract: 3rd Nov - 19th Dec 2025 (+ possible extension) | £140 per day Inside IR35| Mileage + Parking Claimable | Field-Based (London, RG/OX Area More ❯
Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯
network monitoring of alarms and traps for our customers via our monitoring tools Troubleshooting circuit faults and working with carriers to achieve fault resolution Driving fault resolution to ensure SLA’s are not breached Ensure issues are handled effectively by following our SLA Guidelines Escalation of faults/outages in accordance with Exponential-e procedures Taking immediate corrective action to More ❯
