126 to 150 of 208 SLA Jobs in London

budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a More ❯

Act as a first point of contact for any customer escalation and act upon working internally with other teams to provide solution and eliminate repetition of problems. Ensure all SLA in Delivery are met - speed, quality, credit & rebill. Know your Customer behavior by demonstrating Customer operation knowledge that is reflected in the feedback provided by Customer. What we need to More ❯

development of tailored solutions that meet clients' goals. Conduct to quarterly performance reviews with advertisers along with the program manager and business development manager. Drive operational excellence to ensure SLA adherence and client satisfaction BASIC QUALIFICATIONS Proven experience (1-3 years) in ad operations, online marketing or programmatic advertising 2+ years working in an external client facing environment Bachelor's More ❯

schedule, budget, quality, along with risk and critical path management - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to More ❯

related field, or equivalent experience PREFERRED QUALIFICATIONS - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - Engineering leadership experience with aerospace or satellite and ground-based development technologies Amazon is an equal opportunities More ❯

covering onboarding, performance tracking, risk monitoring, and offboarding. Drive adoption of standardised processes, workflows and tooling to enable visibility, consistency and risk control across jurisdictions. Coordinate vendor risk scoring, SLA metrics, issue tracking, and periodic reassessments of vendors. Serve as an escalation point for vendor non-performance or contract breaches. Collaborate with Legal, Compliance, Risk, Security, Product, and Finance to More ❯

Finance system, In-House Applications and Point of sales systems. Manage helpdesk tickets using internal helpdesk system Work with Application providers to ensure smooth running of systems and that SLA's are adhered to Able to troubleshoot issues in order to identify the root cause in order to provide a solution Continuously review and improve existing application support processes and More ❯

budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - Creative leader with superior analytical abilities and ability to exert organizational influence - Knowledge of software and hardware More ❯

and launch new data models in production. Design, build and launch new data extraction, transformation and loading processes in production. Support existing processes running in production. Define and manage SLA for all data sets in allocated areas of ownership. Work with data infrastructure to triage infra issues and drive to resolution. Skills/Experience: 5+ years experience in the data More ❯

and launch new data models in production. Design, build and launch new data extraction, transformation and loading processes in production. Support existing processes running in production. Define and manage SLA for all data sets in allocated areas of ownership. Work with data infrastructure to triage infra issues and drive to resolution. Skills/Experience: 5+ years experience in the data More ❯

and launch new data models in production. Design, build and launch new data extraction, transformation and loading processes in production. Support existing processes running in production. Define and manage SLA for all data sets in allocated areas of ownership. Work with data infrastructure to triage infra issues and drive to resolution. Skills/Experience: 5+ years experience in the data More ❯

the finance team. Support the termination of IT contracted services that are not required. Compliance and Risk Management: Support gathering of our requirements for IT DR\BCP services and SLA requirements. Ensure compliance with all relevant regulations, laws, and standards related to contracts and costs. Support creation of procurement and contract framework and procedures. Identify potential risks associated with contracts More ❯

and data pipelines in production. Drive data quality across the product vertical and related business areas. Manage the delivery of high impact dashboards and data visualizations. Define and manage SLA's for all data sets and processes running in production. Minimum Qualifications 8+ years of experience in BI and Data Warehousing. Experience scaling and managing 3+ person teams. Communication and More ❯

needed. By delivering excellent support to our amazing users, you're expected to maintain a great customer satisfaction rate in this role. Outcomes: Keep the CSAT above 96% Ensure SLA goals are met (target > 95%) Passionate and ready to pick and resolve tickets from the queue (Average 50 tickets per week) Should learn new technologies or new offerings of the More ❯

looking for a new challenge or working as a Field Service engineer in another sector seeking a new challenge ? What will your day to day responsibilities be? Achieve key SLA's as directed to maintain optimum customer satisfaction. Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they More ❯

for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution More ❯

minimise loss and risk. Key Accountabilities: • Identify new technology to deliver shrinkage and risk reduction. • Manage the budget for the third-party security suppliers. • Ensure that all third-party SLA's are achieved. • Manage all security related tenders within the agreed timescales and present to the IC. • Work closely with the Senior Security Manager and the retail Security Team to More ❯

improvements Stakeholder engagement and customer meetings Advanced Excel reporting and data handling About You: Strong attention to detail and commercial awareness Charismatic communicator able to influence stakeholders Contract/SLA or legal review experience preferred Confident with Excel (advanced level) Experience in telecoms or IT (desirable) Monday to Friday role | Hybrid Fridays | Up to £40K discretionary bonus Apply now to More ❯

chain for MEP components. Maintain areas to show site standards. Assess and escalate potential risks. Contribute to safety and operational improvements. Complete work orders promptly and accurately, adhering to SLA standards. Personal Qualifications: Minimum 5 years experience in Critical Environments (e.g., Banking HQ, Data Centres). Electrical Engineering apprenticeship or equivalent (Mechanical experience desirable). HVAC experience. Excellent communication and More ❯

support team: Manage a team of experienced agents across SF, NY, and (soon) the UK. Attract, hire, and grow exceptional talent. Drive operational excellence: Own key support metrics (CSAT, SLA, backlog, handle time) and continuously improve our processes and systems. Innovate with AI and automation: Implement and refine workflows that combine human judgment and AI assistance to create best-in More ❯

initiative and an 'always thinking' approach to working Ability to work with wider teams and business owners Strong communication and interpersonal skills Excellent relationship building skills Understand commitment to SLA and achieving deadlines Leadership and motivation System development lifecycle Business Analysis HR Systems design methodology and experience Visio, MS Project, Excel This is a hybrid working role where you can More ❯

information technology and security solutions Responsible for proper invoice review, reconciliation, and payment Monitor and ensure successful delivery against third party contractual obligations Assist in development of, and monitor, SLA's or key performance indicators for third party relationships Preferred Skills CISSP, CISM, CISA, or CRISC certification preferred Experience in a consulting role or similar position within a technology or More ❯

information technology and security solutions Responsible for proper invoice review, reconciliation, and payment Monitor and ensure successful delivery against third party contractual obligations Assist in development of, and monitor, SLA's or key performance indicators for third party relationships Preferred Skills CISSP, CISM, CISA, or CRISC certification preferred Experience in a consulting role or similar position within a technology or More ❯

At the core: Maintain and improve the systems that sync crypto data for 1.5M+ users worldwide. What you'll be doing: Reproduce, troubleshoot, and resolve complex technical problems (under SLA). Develop new integrations and improve the quality of the existing ones. Monitor and resolve application errors. Add support for new data formats. Partner with Customer Support when technical expertise More ❯

Key Account Management team. The primarily responsibility will be the retention and growth for a defined set of accounts. Also ensuring the protection of existing revenue while delivering on SLA s. In addition, the Key Account Manager will develop multiple strategic relationships within the customer base As Key Account Manager you will provide customers with a range of dynamic solutions More ❯