176 to 200 of 201 SLA Jobs in London

alignment with SLAs Act as the primary escalation point for technical and service-related issues, driving resolution across Support, Product, and Engineering teams Deliver and maintain monthly performance and SLA reports with data-driven insights to support QBRs and strategic customer conversations Proactively identify service trends, analyze root causes, and implement preventative solutions to reduce support incidents and customer friction … SaaS, hospitality tech, or enterprise integration environments Strong understanding of APIs, system integrations, and troubleshooting techniques with the ability to interpret payloads, response codes, and logs Demonstrated experience in SLA monitoring and reporting, with a consistent track record of meeting or exceeding performance benchmarks Proficiency in analytics and reporting tools such as Looker, Google Sheets, Jira, and Intercom/zendesk More ❯

Since its inception, Aventum Group has sought a different approach to insurance. We are on a mission to be the 'most inspiring specialty (re)insurance group in the world'. At the heart of Aventum are our people. Working together More ❯

team to resolve billing issues and at times functions as a collection agent. Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) "misses" and contacts appropriate product area if "misses" fall within guidelines of a contractual penalty. In the event of a contractual penalty, calculates and processes service level credits, informs billing More ❯

will have experience dealing with escalations and complex cases. Experience drafting detailed internal Enhanced Due Diligence reports. You will be able to demonstrate examples of working to and achieving SLA's and KPI's. Ideally have experience working with several different digital verification companies. Confident in suggesting potential improvements and efficiencies to processes to your team leader. Strong data analytics … team leader. Stakeholder Management: Assist in managing internal stakeholders balancing expectations from internal teams with the need to achieve compliance with company policy and regulation. Performance Management: Achieve departmental SLA's for reviewing cases as well as personal KPI's. Collaborative Communication: Build strong relationships with internal stakeholders, sharing insights and fostering a culture of ongoing monitoring risk management. Process … abreast of upcoming regulation change and assess how it may impact upon departmental tasks. Time Management: Have strong organisational skills and be able to deliver quality work within departmental SLA's. Your Story: Preferably 1 year of experience working in Onboarding analyst roles in payments and or business banking. Ideally hold an AML qualification such as ICA or ACAMS or More ❯

Health, Environmental, and Quality (SHEQ) standards. Key Responsibilities include: Field Deployment & Maintenance: Provide first-line maintenance and field deployment support, including new build activities, responding to maintenance calls within SLA, fault finding, and hardware replacement with TAC assistance. Installation & Commissioning: Perform installation and commissioning duties in project and maintenance environments. Timely Response: Ensure timely intervention to meet SLA requirements. On More ❯

relevant experience. Proficiency in American English (verbal, written, reading, comprehension). Strong knowledge of MS Word, Excel, Outlook. Familiarity with online retail and internet search industries, managing queues for SLA compliance. Willingness to work with sensitive issues, including adult content, religious and philosophical issues, and potentially offensive products. PREFERRED QUALIFICATIONS Knowledge of databases (SQL, MySQL, ETL) and working with large … datasets. Experience managing critical operational processes with SLA responsibility. Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit this link . Amazon is an equal opportunity employer, committed to diversity and inclusion. More ❯

Business Development Director - Parking & Healthcare APCOA Hybrid Working £80,000 pa + car allowance & bonus We are seeking an experienced and results-driven Business Development Director to lead our efforts in acquiring new business within the Healthcare sector. This senior More ❯

complex customer problems related to Canonical's portfolio of products. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to More ❯

received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA's defined in the contract Develop understanding of process/product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most … Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding … Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA's ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate More ❯

Shift Engineer, Data Centre Operations page is loaded Shift Engineer, Data Centre Operations Apply remote type On-site locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ433886 JLL empowers you to shape a brighter More ❯

Job Title Shift Leader My client is a global leading provider in facilities management and they are looking for a shift lead to look after the building services for one of their prestigious critical sites, located in Canary Wharf. The More ❯

business in line with the client Vision. Role Support all Client and Project Implementations Project planning and coordination support Document and maintain trackers Undertake within defined policy, procedures and SLA External and Internal Customer Testing support Support test scripting and execution activities of new and existing customers Support Internal Testing activities Undertake within defined policy, procedures and SLA System Demonstrations … Setup and confidently lead online and in person client system demonstrations to existing and prospective clients Undertake within defined policy, procedures and SLA Relationship Management with both external and internal stakeholders Effectively manage relationships with both new and existing customers Effectively manage relationships with internal customers Undertake within defined policy, procedures and SLA Resolution of testing incidents as they occur … technical/functional) First line support for testing incidents Work with IT where required for additional technical support Undertake within defined policy, procedures and SLA Buyer/Supplier technical configuration and file formats support Support Buyers technical configuration of their ERP system Answer queries on supported file formats such as XML, ANSI, MT940s, Excel Answer queries on host-to-host More ❯

business in line with the client Vision. Role Support all Client and Project Implementations Project planning and coordination support Document and maintain trackers Undertake within defined policy, procedures and SLA External and Internal Customer Testing support Support test scripting and execution activities of new and existing customers Support Internal Testing activities Undertake within defined policy, procedures and SLA System Demonstrations … Setup and confidently lead online and in person client system demonstrations to existing and prospective clients Undertake within defined policy, procedures and SLA Relationship Management with both external and internal stakeholders Effectively manage relationships with both new and existing customers Effectively manage relationships with internal customers Undertake within defined policy, procedures and SLA Resolution of testing incidents as they occur … technical/functional) First line support for testing incidents Work with IT where required for additional technical support Undertake within defined policy, procedures and SLA Buyer/Supplier technical configuration and file formats support Support Buyers technical configuration of their ERP system Answer queries on supported file formats such as XML, ANSI, MT940s, Excel Answer queries on host-to-host More ❯

teams (L1) via phone, email, on-site visits, and virtual sessions. Facilitate onboarding and training of client support staff to handle routine issues independently. Monitor ticket queues to meet SLA targets, escalating internally when necessary. Collaborate with the Product Support Manager - EMEA and internal teams for coordinated service delivery. Collect and document client feedback, feature requests, and usability issues, relaying … delivering training, workshops, or onboarding sessions, in-person or virtual. Excellent communication skills, both written and verbal, for support and client interactions. Ability to manage multiple priorities while ensuring SLA compliance. Familiarity with helpdesk/ticketing systems like Zendesk, Jira, or FreshDesk. Confidence in gathering and communicating product feedback and usability challenges. Self-motivated with good time management and follow More ❯

and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs. Project work including retail weighing scales, Scanners, PEDs and PC Rollouts. Providing … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride in … delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency - An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive for More ❯

and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PED’s, PC’s. Project work including retail weighing scales, Scanners, PED’s and … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customer’s satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride … in delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency - An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive More ❯

and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PED’s, PC’s. Project work including retail weighing scales, Scanners, PED’s and … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customer’s satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride … in delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency - An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive More ❯

sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is More ❯

Title: Ecom and Digital Executive This is a part-time position. Reporting to: Creative Directors Candidate Profile: At least 5 years of relevant ecommerce trading management experience within a fashion retail business, ideally with Shopify+. Must be well-versed in More ❯

regarding internal software development and bug fixes. Negotiate and monitor Service Level Agreements (SLA) for systems/vendors/consultants. Monitor and Report performance on centrally agreed SLAs (Service Level Agreement) for the business units. Manage financial aspects, including purchasing, budgeting, and budget review. What you should know when applying The role can be fully remote. We are actively seeking More ❯

Security skills of higher end Security systems like IP CCTV, Networked Access Control systems and can manage compliance, engineers on site, contractors (if doing work there), quality of work, SLA/KPI's, asset library, ensure engineer scheduling and coverage is in place and lead administrator supporting you Really interesting systems on site like heat cameras, access control, IP CCTV … major site, so is great if like being site based, account management, contracts management and engineering leadership. APPLY - for Onsite Contract Manager - Integrated Security Systems - London If experience of SLA/KPI managing of large site like University, Flagship Building, Hospital or static site where have own security or fire and security engineers on site. You may be a Contract More ❯

The Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients. CORE RESPONSIBILITIES Attend all service calls within the client SLA. Ensure the client system performs as required More ❯

The Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients. CORE RESPONSIBILITIES Attend all service calls within the client SLA. Ensure the client system performs as required More ❯

in-life, real-time issues and flagging any requirements for "jeopardy management". You will see all programmed works on-site through to completion, meeting set KPI's and SLA's. As the Field Compliance Supervisor, you will support Civils & Fibre gangs employed by Telent's suppliers locally to ensure all safety, compliance and quality standards are being met through … training as part of the Field Compliance Supervisor role (overnight stays may be required) Complete any necessary works out of hours or on weekends to meet KPI's/SLA's as part of the role and contract deliverables Who you are: You are a skilled Field Compliance Supervisor with experience overseeing civils, poling, or cable/cabling gangs in More ❯

logged daily and list of assets for the Cleveland Clinic London Estate are updated on the CAFM system, scheduling Planned Preventative Maintenance (PPM) in line with Service Level Agreements (SLA) and relevant legislative requirements, issuing of PPM job cards, updating the system with all completed jobs. Also, the issue of performance reports, which include but will not be limited to … assures our unwavering commitment to professional development. What will your duties include? Management of the CAFM system and reporting Ensure tasks are completed in line with the PPM planner & SLA's/KPI's Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures Updating asset history with works record sheets More ❯