176 to 200 of 286 SLA Jobs in London

Data Engineer

Location
Greater London, England, United Kingdom
funnel, and lifecycle analytics. Apply data quality frameworks, lineage, cataloguing, and GDPR/PII compliance practices. Design secure data pipelines with monitoring, alerting, and SLA/SLO management. Translate business and marketing needs into clear technical specifications, communicating technical topics clearly to non‐technical stakeholders. Partner with analytics, marketing ...

Director, Strategic Partnerships

Location
Greater London, England, United Kingdom
performance, revenue health, and strategic growth drivers. Govern end-to-end partnership operational flows, ensuring full alignment with corporate compliance frameworks, risk policies, and SLA standards. What Success Looks Like Deliver Revenue Growth: Source and close supply, demand, and data deals that expand marketplace liquidity. Accelerate Time-to-Live: Lead ...

Escalations Engineer

Location
Uxbridge, England, United Kingdom
support issues and ensure each one is managed through to the point that it is resolved to the customer’s satisfaction and within established SLA’s.* Minimize development and test times by gathering accurate descriptions of environments and symptoms seen by customers and providing expert insights.* Reproduce customer issues ...

Lead DevOps Engineer

Hiring Organisation
Collinson Group
Location
London, UK
Employment Type
Full-time
routine operational tasks are eliminated, not managed. Observability - Own the observability strategy across the platform using Datadog. Define what good looks like: SLO/SLA dashboards, alerting thresholds, runbooks, and the feedback loops that let teams act on signals before users feel them. Team Leadership & Mentoring - Lead and grow ...

Service Desk Manager: Lead a High-Impact Tech Support Team

Location
Greater London, England, United Kingdom
coordinate reactive and planned maintenance, and be the primary escalation point for customers across multiple contracts. Ideal candidates will have experience managing KPI/SLA performance, leading multi-disciplinary teams, and strong CAFM system knowledge within facilities/engineering environments. #J-18808-Ljbffr ...

Head of Service Operations

Location
Greater London, England, United Kingdom
leverage through automation and workflow design. What Role Involves Field Operations Own day-to-day performance across first-time fix rates, resolution times, SLA adherence, and engineer productivity Line manage the team and build the management structures and playbooks that underpin geographic and volume expansion Senior operational relationships with institutional ...

Electrical Testing Supervisor

Hiring Organisation
phs Group
Location
Hayes, London, United Kingdom
Employment Type
Permanent
hear from you. As a Electrical Testing and InspectionSupervisor with phs Compliance , you will: Manage and monitor engineer activity, ensuring productivity targets and SLA compliance. Process PDA timesheets, verify site times, and oversee correct PDA usage. Monitor customer portal usage and address discrepancies in overtime and travel time submissions. Promote ...

Head of Property Operations

Location
Greater London, England, United Kingdom
expertise in UK housing standards to ensure they are fit for dedicated inspection tasks. Selection Strategy: Match the right accreditation, capacity, pricing levels and SLA expectations of inspection contractor to specific client requirements, ensuring high-risk or high-complexity jobs are only handled by top-tier providers. 3. Inspections Workflow ...

Contract - Senior CXE Engineer - Amazon Connect

Hiring Organisation
INNOVATIVE TECH PEOPLE LTD
Location
City of London, London, United Kingdom
Employment Type
Contract, Work From Home
Lambda-backed business logic, Customer Profiles, and dynamic data-driven routing Implement Amazon Connect Cases and Tasks solutions: case templates, queue-based work allocation, SLA/TAT monitoring, approval workflows, and migrations from legacy case systems (e.g., consolidating hundreds of service categories and thousands of business rules into a unified ...

Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

Location
Greater London, England, United Kingdom
plumbing enterprise partners audit, including guardrails, content filtering, and PII redaction integration points Keep revenue-critical deployments healthy through observability, alerting, incident response, and SLA performance Build the platform capabilities forward-deployed engineers configure for partner telephony integrations and go-lives Raise the engineering bar through code review, architecture reviews ...

Lead GCP Data Platform Architect (Real-Time)

Location
Greater London, England, United Kingdom
mature divisions to build trusted models using Core Lake data. You will lead a team of data engineers, ensuring data quality, observability, and SLA/SLO compliance #J-18808-Ljbffr ...

Staff Program Manager - Services Business Process Automation

Location
Greater London, England, United Kingdom
practices. Own the program‐governance framework — risks, dependencies, change control, escalation, and steering‐committee reporting — and track schedule, budget, adoption, data quality, and SLA impact. Champion the Services Lean First KPI framework and ensure BI reporting reflects real operational progress across the whole Services organisation. Manage vendor relationships, program budgets ...

Datacentre Facilities Engineer

Location
Greater London, England, United Kingdom
Facilities support partner.* Management of the 3rd party DC provider relationships.* Management of the 3rd party DC providers adherance to contractual responsibilities including SLA’s and KPI’s.* To assist with build and successful delivery of Base Station Hotels/Datacentres* Manage Base Station Hotel/Datacentre-related preventative maintenance ...

data engineer for customer experience

Location
Greater London, England, United Kingdom
performance and alerts; Perform deep-dive analysis, identify root causes, and propose data-driven recommendations; Define and maintain metrics and KPIs including CSAT, NPS, SLA, AHT, FCR, and quality scores; Communicate findings and recommended next steps in clear, business-friendly language; Act as a data partner for CEG stakeholders; Align ...

Senior Data Fabric Engineer

Hiring Organisation
QinetiQ
Location
Orpington, Greater London, UK
Employment Type
Full-time
ingestion, event pipelines, batch/stream processing workloads using both distributed event streaming technologies and Apache Flink and/or Apache Spark with clear SLA's and repeatable deployment Implementing metadata, lineage and catalogue capabilities and implementing policy-based security and governanceEssential experience of the Senior Data Fabric Engineer: Extensive ...

Associate Data Fabric Engineer

Hiring Organisation
QinetiQ
Location
Orpington, Greater London, UK
Employment Type
Full-time
ingestion, event pipelines, batch/stream processing workloads using both distributed event streaming technologies and Apache Flink and/or Apache Spark with clear SLA's and repeatable deploymentImplementing metadata, lineage and catalogue capabilities and implementing policy-based security and governanceEssential experience of the Associate Data Fabric Engineer: Previous experience ...

Market Data Engineer

Location
Greater London, England, United Kingdom
historical metrics, visualization, and self-service administrative capabilities Strengthen operational processes and workflows across release management, incident response, remediation, exchange notification handling, and SLA enforcement Contribute to the stability and evolution of the global market data plant across both low-latency and non-latency-sensitive environments What You Bring Experience ...

Data Center Operations Lead & Safety Champion

Location
Greater London, England, United Kingdom
Digital Realty is seeking a Lead Engineer to direct the Operations Site Team, ensuring safe operation, maintenance and SLA adherence for the data center. You will manage reactive and planned maintenance, coordinate with Vendors, and drive CMMS usage alongside incident handling. You will act as main on-site contact, oversee ...

Safety & Security Support Team Leader

Hiring Organisation
SSR Personnel
Location
London, UK
Employment Type
Full-time
support, configuration and maintenance of the Genetec VMS system. Act as main point of contact with the client and ensure client satisfaction through KPI & SLA management. Must have good experience with VMS systems specifically Genetec, have proven leadership skills to lead and motivate the technical teams on site. Current ...

AI Platform Support Engineer II (Hybrid London)

Location
Greater London, England, United Kingdom
Weights & Biases by CoreWeave is seeking a proactive support engineer to respond quickly to user inquiries, triage issues, and maintain SLA-backed response times. You will collaborate with engineering and product teams to troubleshoot and improve our AI tooling and documentation, while enhancing customer satisfaction. In this London-based role ...

Field-based Project Coordinator

Location
Greater London, England, United Kingdom
Experience Hard Skills Camera System Installation Electrical Systems Understanding Outdoor Installations Project Management Issue Resolution Site Surveys Execution Pack Production Stock Management Quality Compliance SLA Management Soft Skills Great Communication Skills Organised Proactive Independent Work Certifications & Qualifications UK Driving Licence Industry Keywords Public Sector Local Authorities B2G Installation Partners Technical ...

Senior Paid Search Manager

Location
Greater London, England, United Kingdom
Search Engine Marketing Privacy and Consent Navigation Soft Skills Proactive Approach Structured Planning Organizational Skills Curiosity Adaptability Industry Keywords CAC LTV Retention Costs SLA Market Insights Algorithmic Updates Generative AI Features Performance Roadmap Peak Trading Periods Innovation Adoption Tools & Technologies Google App Campaigns Apple Search Ads Google Merchant Center Tableau ...

Lead Network Engineer - Media & Advertising

Location
Greater London, England, United Kingdom
network engineers Act as senior escalation point for complex network incidents and high-risk project delivery Manage external suppliers and carriers on circuit provisioning, SLA management, and connectivity projects Arista core broadcast and data centre fabric Cisco, corporate and campus networking Palo Alto, firewalls and security BGP/OSPF, EVPN ...

Head of Operations

Location
Greater London, England, United Kingdom
settlement logic for a new merchant segment and implement it Build the ops metrics dashboard: onboarding funnel, time-to-live, ticket volume, payout SLA, chargeback rate Cut chargeback rate through better fraud tooling and merchant policy Spec the next version of our internal ops tooling with engineering and ship ...

VodafoneThree - Solution Architect - Web & CMS Platforms

Hiring Organisation
VodafoneThree
Location
Greater London, United Kingdom
Employment Type
Full Time
forums (e.g. SBD, ARB, Digital Architecture Design Authority), and addressing feedback to secure sign-off Ensure that systems and platforms continue to meet business SLA's, performance goals & Vodafone security guidelines. Ensure systems and platforms meet agreed non-functional requirements, including performance, resilience, security, and operability Establish yourself ...