176 to 200 of 390 Customer Service Jobs in the Midlands

Hours: 37.5 per week Full-time Office based Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service OverviewThe Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve … this by maintaining the latest patch on monthly/quarterly bases. Patch Management also provide software deployment to ensure all customer’s core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using ...

stakeholders and technology teams, you will translate commercial and operational requirements into effective digital solutions that improve efficiency, support revenue growth and enhance the customer and dealer experience. Working across Commercial, Sales, Aftersales, Operations, Dealer Networks and IT , you will analyse existing processes, identify opportunities for improvement, define requirements … Systems & Processes You will act as a key point of expertise for Order to Delivery and Aftersales processes and systems , analysing end-to-end customer, dealer and operational journeys. Your work will support systems and processes covering areas including: Quotation management Vehicle ordering and fulfilment Dealer order management Inventory ...

Service Desk Analyst Midlands based hybrid 6-month initial contract, but with possible extensions and temp to perm options Additional standby and shift allowances We are looking for Service Desk Analysts to join the successful IT support team within a global banking client providing 1st or 2nd line … skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working ...

Field Service Engineer - Security Systems to c£45,000 neg dep exp + generous benefits + vehicle Stoke-on-Trent/Midlands & North West Our client has been established for almost a decade and specialise in the provision of a range of solutions allied to the commercial security industry. … result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated Field Service Engineer - Security Systems to complement their professional team. The role will involve a varied mix of installation, commissioning, servicing, maintenance and fault finding across ...

central Coventry, this is a newly created position offering the opportunity to play a key role in maximising sales from both new and existing customer opportunities. You will work closely with the wider sales team, proactively following up warm leads, quotations and appointments, developing new opportunities and ensuring customers … opportunities to generate additional business. Developing relationships with new and existing customers via telephone and other communication channels. Providing a consistently high level of customer service and ensuring a positive customer journey. Managing and updating the CRM system , ensuring all customer and sales activity is accurately ...

service. Drive the experience. Deliver excellence. As our Service Owner Specialist, you'll be accountable for the end-to-end delivery and performance of IT services across a designated product line. From managing third-party providers to ensuring 24/7 service availability … continuous improvement. This is a high-impact role where your leadership, technical insight, and stakeholder engagement will shape how Cadent delivers reliable, secure, and customer-focused IT services. Why you'll love this role Service Leadership - Own the performance and integrity of critical IT services. Operational Impact - Ensure ...

player in helping projects and programmes impact, assess and deliver improvements. The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties. This … offer stage.BenefitsAlongside your salary of 58,541, HM Revenue and Customs contributes 16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working ...

Maths and English at grade C or above (or equivalent) Business administration qualification Experience of working within a sales department Experience of working with customer databases PowerPoint More about the Sales Administrator role Provide general administrative support to the department to optimise the performance of all colleagues Produce weekly … procedures are understood and adhered to, and that mandatory training requirements are kept up to date Implement Vistry's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations. Assist with any internal or external audit as required ...

users across multiple sites.Investigate, troubleshoot, and resolve complex hardware, software, server, network, and infrastructure issues.Act as the primary technical escalation point for the Service Desk team.Administer and support Microsoft 365 services, Azure AD/Entra ID, Windows Server, Active Directory, DNS, DHCP, and Group Policy.Configure, maintain, and troubleshoot networking … accurate technical documentation, knowledge base articles, network diagrams, and operational procedures.Support backup, disaster recovery, and business continuity solutions.Liaise with third-party vendors and managed service providers where required.Ensure compliance with IT security policies, industry best practices, and regulatory requirements.Mentor and provide technical guidance to junior IT engineers and Service ...

across multiple sites. Investigate, troubleshoot, and resolve complex hardware, software, server, network, and infrastructure issues. Act as the primary technical escalation point for the Service Desk team. Administer and support Microsoft 365 services, Azure AD/Entra ID, Windows Server, Active Directory, DNS, DHCP, and Group Policy. Configure, maintain … documentation, knowledge base articles, network diagrams, and operational procedures. Support backup, disaster recovery, and business continuity solutions. Liaise with third-party vendors and managed service providers where required. Ensure compliance with IT security policies, industry best practices, and regulatory requirements. Mentor and provide technical guidance to junior IT engineers ...

Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done … Responsible for administering the group’s IT Network systems. Providing high level 3rd line technical support and delivering of key IT projects. Key Accountabilities Customer/Strategy/Plan Network •Monitoring alerts, dashboards and reports on all networks to proactively prevent occurrence of incidents and outages to IT services ...

network issues. Support and maintain automotive-specific systems, including Dealer Management Systems (DMS), OEM diagnostic platforms and connected vehicle technologies. Manage and resolve IT service desk tickets, prioritising issues appropriately and providing a high standard of customer service. Install, configure and maintain IT infrastructure, including: TCP/… user computing. Excellent troubleshooting and problem-solving skills. Ability to work independently while collaborating effectively with a wider IT team. Strong communication and customer service skills. Full UK driving licence and willingness to travel between sites. Desirable IT-related degree or equivalent professional experience. Experience supporting multiple geographically ...

technologies and industry-leading solutions. Responsibilities of the Internal Sales Engineer - Electrical Power Systems role in Easton on the Hill: Build and maintain strong customer relationships within the power generation and electrical machinery sector. Deliver a high level of customer service, ensuring technical and commercial requirements … clearly understood. Provide tailored technical and commercial solutions to customers. Manage customer enquiries, prepare proposals, and produce detailed technical quotations. Work closely with the external sales team, offering technical support and product expertise. Support business growth by identifying new opportunities and developing existing accounts. Key requirements for the Internal ...

Company: Our client is a well-established and successful global organisation with multiple operational sites across the country. Known for delivering high levels of service to its customers, the business continues to invest in technology and infrastructure to support its operations and future growth. They are now looking … recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing ...

Company: Our client is a well-established and successful global organisation with multiple operational sites across the country. Known for delivering high levels of service to its customers, the business continues to invest in technology and infrastructure to support its operations and future growth. They are now looking … recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing ...

Free company products Free on-site parking Food, retail, holidays, cinema, and gyms discounts Wellness programmes, including Employee Assistance Program and OnDemand GP service Free early access to pay scheme Salary sacrifice schemes Employee referral scheme Requirements We’re looking for knowledge and understanding in the following areas: • Windows … access control, and data protection. • Advanced networking concepts (LAN/WAN, Wi-Fi, DHCP, DNS, VPN). Additional attributes we’re looking for: • Strong customer service focus; strong communicate skills (colleagues at all levels). • Problem-solving capability with a logical, methodical approach. • Initiative to take ownership ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

Hiring: Service Delivery & Outsourcing Coordinator 📍 Location: Telford, UK 📅 Duration & Type: 6-Month Contract | Full-Time 🏢 Work Arrangement: 5 days onsite (mandatory) ⏱️ Availability: Immediate or within 1–2 weeks What We are Looking For: Excellent English communication skills , both verbal and written Strong organisation skills with the ability to manage ...

Maintain IT asset records and technical documentation Provide guidance and support to users across the business Skills & Experience Previous experience within an IT Support, Service Desk or Helpdesk role Experience supporting an ERP system, preferably JDE/JD Edwards Strong knowledge of Microsoft Windows and Microsoft 365 Understanding … Active Directory Knowledge of networking fundamentals including TCP/IP, DNS and DHCP Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to work independently and manage multiple priorities Full UK driving licence Experience with Microsoft Intune, Endpoint Manager, Entra ID, Hyper-V, ServiceNow ...

Role: Service Desk Engineer Location: Nottingham Working Arrangement: Full-time office-based for the first month, then hybrid – 3 days in the office and 2 days from home Salary: Up to £28,000 Are you someone who enjoys being the person people come to when their technology … working? Do you have a good understanding of Windows and Microsoft 365, enjoy troubleshooting problems and take pride in providing good customer service? If so, this could be a great opportunity to join an established IT team as a Service Desk Engineer. You’ll be the first ...

offer talented and ambitious individuals the opportunity to build long-term careers within a respected and growing organisation known for quality, innovation and excellent customer support. We re looking for a Special Applications & Field Support Engineer to install, commission, maintain and support our expanding portfolio of construction technology. … party systems across the Komatsu construction equipment range. Your primary responsibility will be depot-based installation work, alongside field technical support, commissioning assistance and customer training throughout the UK. The role requires strong electrical, hydraulic and mechanical engineering skills, excellent diagnostic ability and a customer-focused approach. ...

offer talented and ambitious individuals the opportunity to build long-term careers within a respected and growing organisation known for quality, innovation and excellent customer support. We re looking for a Special Applications & Field Support Engineer to install, commission, maintain and support our expanding portfolio of construction technology. … party systems across the Komatsu construction equipment range. Your primary responsibility will be depot-based installation work, alongside field technical support, commissioning assistance and customer training throughout the UK. The role requires strong electrical, hydraulic and mechanical engineering skills, excellent diagnostic ability and a customer-focused approach. ...

monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact to resolution. … calls in the relevant Call Logging system Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer Escalate incidents when required to 3rd parties, external resources, or others Investigate, diagnose and troubleshoot a wide variety of problems with network ...

owned business and one of the UK's leading providers of materials handling equipment and associated solutions. With a long-standing reputation for exceptional customer service and employee development, they continue to grow and invest in their people. Due to ongoing expansion, they are seeking an ambitious … Role Working closely with the wider sales team, you will be responsible for identifying and developing new business opportunities through proactive prospecting, networking and customer engagement. You will build and manage a healthy sales pipeline, identify customer requirements, prepare quotations and progress sales opportunities. Larger projects will ...