176 to 200 of 454 Customer Service Jobs in the Midlands

Established in 1988, Spitfire are a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony and IoT solutions to over 5,000 business customers, many … of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed in a dynamic sales team to enrol on our industry leading … assimilate and keep up to date with industry technology Manage client relationships to grow and cross sell Spitfires products into new customers and existing customer base via telephone and customer facing meetings Have a competitive nature to challenge yourself, meet and exceed set sales targets and sales activities more »

Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize … our client was born, and since 2012 the business has gone from strength to strength and now have over 400 customers running distribution and service fleets using our clients generated plans every day. Their mission is to help distribution and service businesses to dramatically transform their operations by … that is much broader than a typical system configuration position. If you are driven by understanding how things work, committed to delivering a great customer experience, and able to digest and explain complex topics, their implementations team is right for you. You will manage Implementation projects from sales handover more »

has celebrated over 27 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We re focused on our core values using these we ve … patterns and best practices, working with development teams as well as directly with customers. Technical subject matter expert. Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team s output, enforcing standards. Liaise directly with customers to more »

Our client, a revolutionary UK leading supplier of cutting-edge equipment, are currently looking to hire a Technical Support Team Manager to join their Customer Support function. This is a permanent role and is located in Ashbourne, Derbyshire. This is a business to business support function dealing with customers … is not a IT/Tech support related function. Technical Support Team Manager key job details: The ideal candidate will have a passion for customer service, a strong technical background, and exceptional leadership skills. As the Technical Support Team Manager, you will play a pivotal role in ensuring … that customers receive timely and effective technical assistance, fostering strong relationships and driving customer satisfaction. Technical Support Team Manager key responsibilities: Lead and manage the technical support team, providing guidance, support, and mentorship to team members. Oversee the day-to-day operations of the technical support department, ensuring efficient more »

our Internal Sales Engineer you will provide day to day support to our customers from first contact through to sale. You will adopt a customer centric approach being subject matter experts in electrostatic earthing & bonding equipment. You will offer both telephone and email support, conducting live virtual/digital … and internal quality assurance procedures, acting as the first point of contact for most enquiries. Adopt a technical/standards driven approach to determine customer’s application and Ex certification requirements, using the information gathered to confidently determine a next course of action: referral to external Sales Engineer (site … demonstrate Newson Gale’s product range to customers in a digital environment. Issue quotations in accordance with internal quality assurance procedures, ensuring they reflect customer requirements. This includes quoting against site reports issued by external salespeople. Ensure all information is uploaded to the CRM system (Salesforce) in accordance with more »

Managers on Strategic Planning activities and provide expert knowledge on supply/demand drivers, shift design, and efficiency opportunities. Optimise planned resources to balance customer service, cost, and employee engagement. Deliver best-in-class service with ongoing process development, adopting new ideas while maintaining proven concepts. Integrate more »

has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, in Version 1's Managed Services environment we do things differently. We re focused on our core values using these we ve seen … significant growth across our practices and our Service Reliability Group (SRG) team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description As a Senior Software Engineer/.NET Consultant in more »

preferable). As the 3rd Line IT Infrastructure Engineer, you will be responsible for supporting, executing various IT projects and implementing changes across various customer networks and configurations. This role entails managing hardware and software upgrades, integrating Microsoft 365 and Azure solutions, as well as overseeing Cyber Security initiatives. … e.g., VMware, HyperV). Ability to collaborate as part of a team and eagerness to learn continuously. Excellent communication, literacy, and organizational skills. Excellent customer service skills. Prior experience working for an MSP (beneficial). Full Driving licence required for site visits. Other job titles: 3rd Line Engineer more »

manage whole house retrofit contracts in line with PAS2030/2035. To manage delivery of all services and high levels of commercial control and customer/client satisfaction. Key Duties & Responsibilities: Management of site managers/supervisors to ensure contract compliance with all work streams and business activities. To … be available to train, develop and guide contract managers. To build and develop a robust top class customer experience across all engagements and all work streams within CCS. To support all department other managers within the team and staff/direct reports. To ensure continuous improvement and application of … schedules and enforce actions and improvements. To develop and train others in commercial awareness, PNL management, forecasting, budgeting and planning efficiently. To continually improve customer satisfaction, client reporting, WIP and IT interfaces. To organize, host and manage client meetings and briefings. To manage any trainees and formal training plans more »

essential in this role, as youll need to possess a driving license and be willing to travel to other sites as required. Your stellar customer service skills will shine as you interact with stakeholders, providing top-notch support and guidance. Organized, methodical, and analytical, you thrive in high more »

benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. Youll have an important part to play ensuring customer satisfaction in managing the transport services for the final mile operations within the distribution services. Here at Unipart, we dont just have a way … their own personal and professional goals to a world class level, through Unipart's From Gate to Great training and development program. As Carrier Service Delivery Manager, you will develop effective relationships with both carriers and customers to advance the provision of transport management services for the customer. As … your key responsibilities youll: Ensure there is a mechanism in place to measure OTIF on a monthly basis - including overall OTIF and FTHR Understand customer KPI targets and setting performance measurements for carriers Manage carriers to the KPI measures in place and implement corrective actions when necessary Provide information more »

If you have a commercial mindset and thrive in a fast-paced, dynamic environment then we want to hear from you. Key Responsibilities: Receive customer quotations via varying methods – email/online portal etc To cover Ocean – Imports/Exports/Cross Trade Negotiate rates with carriers/hauliers …/suppliers and confirm availability of equipment and agree prices where no tariff exists, to maximise cost-effectiveness. Prepare and submit customer quotations and proposals within agreed timeframe Work within our in-house system to create and issue quotations Communicate with customers to manage and follow up all quotes … we secure opportunities. Track success/failure rate of quotes, reporting back to management Develop and build relationships and provide the highest level of customer service to all customers To produce strategic tariffs when required to ensure effective workload and to ensure these tariffs are kept up to more »

the role is to ensure the successful design, commissioning and maintenance of process cooling systems. Collaboration with sales and project team, providing support to service engineers and to liaise with suppliers to ensure optimal system performance. Key responsibilities and duties; Collaborate closely with the sales and project teams to … help design process cooling systems that meet customer requirements and can be effectively commissioned and maintained Develop comprehensive commissioning packs for new projects, providing clear instructions to the service team to ensure successful system commissioning Provide hands on support to onsite/over phone service engineers during … in commissioning process Work closely with suppliers to understand commissioning and maintenance requirements for their equipment, conducting factory visits to obtain necessary documentation for service engineers Collaborate with customers and internal teams to provide technical support, answer enquiries and offer guidance Conduct system performance evaluations, measurements and analysis to more »

training and upskilling per week... to use on whatever technical skills you desire, whilst supporting this MSP's clients! Are you an enthusiastic, and customer service focused individual looking to join a dynamic team? This role will give you the foundations to learn and expand your knowledge and … experience as a Service Desk Analyst and progress your IT career. There is continued training and development (averaging 1 day per WEEK), ensuring you acquire technical skills and the opportunity to take on more responsibilities as you develop. You will provide a single point of contact for customers across … You will have full ownership of the calls that you take: To quickly identify and resolve broad ranging incidents whilst providing high standards of customer service. The ideal candidate will have the following skills and experience: Passion for technology Keen to learn new skills and further your knowledge Familiarity more »

implementing business critical, accounting software. You’ll be detail orientated and have an ability to translate automotive processes into software solutions. This is a customer focused position, and regular travel to customer sites will be a part of your day-to-day role. Your responsibilities will include: Implementing … quality implementation process, and continuously reviewing the way we do things to ensure we deliver high quality implementations each time. Working closely with the customer to understand their needs, setting up and selecting the appropriate parameters, and ensuring the system is set up correctly prior the 'Go Live' date. … Providing onsite and remote consultancy to our customer as needed. Delivering informative and clear training sessions to ensure they get the maximum value from the system. To continuously develop your system knowledge- including parameters, functionality, and integrations. Becoming an expert on the Accounts module of our DMS. About you more »

and the ticketing system to effect changes to firewall and web filtering solutions. Installation, integration and commissioning of network, firewall and filtering solutions on customer sites Prestaging, initial configuration of the network, firewall and filtering solutions. Assisting with presales and design of Local Area Network and Wireless solutions Logistical … and technical support to assist the running of the project and operations team. Replacing faulty or upgrading equipment on customer sites Liaise with third-party carriers to troubleshoot connectivity issues using tools, ticketing systems, email, or telephone. Working with our Technical Operations Manager to develop the team What we … preferable. Experience in configuration and troubleshooting complex networking issues Strong troubleshooting skills with the ability to identify opportunities to improve efficiency. Experience in a customer-facing role working to defined levels of service delivery. Experience with delivering, supporting, and troubleshooting IT services in UK schools is desirable, but more »

Solihull Hospital for an End- Unit and Retail Team Leader. The catering team leader is responsible for the daily co-ordination of staffing and service delivery in their designated assigned areas across the catering department which include, In-patient feeding providing meals to all 6 ward areas/Retail … with all food Safety Legislation and the trusts HACCP procedures. To maintain daily audits and supervision of staff delivering a high level of Catering service to areas of the Trust (Ward & Retail services over Two outlets). Engage with customers in a friendly and professional manner handling all inquiries. … of the job Patient/Retail Catering (Substantive or UHB+) * Maintain excellent cleaning standards following cleaning schedules supplied * Provide high quality retail and beverage service to all customers * Communicate menus and promotions to customers, providing good customer service * Identify and report faults as required to department leads more »

maintenance to ensure high performance and reliability. Generate and present data reports to the Facilities Manager. Conduct risk assessments and identify potential threats to service delivery. Drive continuous improvement in productivity and quality within the Facilities team. Collaborate with Security to manage access control. Coordinate with Change, Architecture, Professional … and IST delivery. Strong organizational and prioritization skills. Knowledge of crisis management and command control. Excellent technical report writing skills. Team player with strong customer service skills. Flexible working hours and a full UK driving license. Desirable: SC Security Clearance IOSH qualification General Requirements: Exceptional communication skills. Experience more »

MSP experience preferable). As the IT Infrastructure Engineer, you will be responsible for supporting, executing various IT projects and implementing changes across various customer networks and configurations. This role entails managing hardware and software upgrades, integrating Microsoft 365 and Azure solutions, as well as overseeing Cyber Security initiatives. … e.g., VMware, HyperV). Ability to collaborate as part of a team and eagerness to learn continuously. Excellent communication, literacy, and organizational skills. Excellent customer service skills. Prior experience working for an MSP (beneficial). Full Driving licence required for site visits. Other job titles: 3rd Line Engineer more »

and external authority customs requirements and legislation. With a primary focus on clearances for road movements, the supervisor is charged with ensuring a quality service is provided to all customers using a variety of export clearance methods. A key purpose of the role is to ensure the effective integration … the absence of the Export Customs Manager • Responding to requests for customs services providing effective and efficient solutions to facilitate adherence to operational and service deadlines • Continually reviewing processes to strive for efficiencies without compromising the service level and/or quality of work administered • To give the … detail and high levels of accuracy Excellent communication skills – with the ability to adapt their style and language (verbal and written) to suit the customer, department or level that they are dealing with Ability to create and maintain harmonious relationships with internal and external customers Ability to influence and more »

Administrator role. You will be working in a small friendly office and supporting the sales team with all administration duties whilst having responsibility for customer accounts and supporting the Operations Director with different functions across the business. There are elements of this role that will be client facing, so … Responsibilities & day to day duties As a Technical Administrator you will be responsible for: Handle daily administrative tasks to support the sales team. Managing customer accounts and maintaining excellent customer service at all times Generate and process sales orders accurately and efficiently. Prepare and send technical quotations more »

Field Service Engineer (EPOS Systems/Electronic Point Of Sale) Day rate: £135.00 per day in scope of IR35 (payment via umbrella company, PAYE option also available) Overtime rates for hours worked outside of your rota: Monday to Saturday £22.41 per hour. Sundays and Bank holidays £29.88 per hour. … is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract … trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and more »

transformation of complex Global enterprises. We are looking for passionate and hardworking individuals that to help drive the sales pipeline for our UK & global customer base. We embrace the opportunities of the future and work proactively to make good use of technology. As you can imagine, this means that … Provide regular updates to the Sales Manager on lead status and sales activities. Support senior sales executives in closing deals and achieving sales targets. Customer Relationship Management: Build and maintain strong relationships with new and existing clients. Provide excellent customer service to ensure client satisfaction and retention. more »

as the primary contact and co-ordination point for both customers and our field-based resources. They look after the various aspects of each service request, ensuring that individual customer requirements are met, that the most appropriate and timely resource are allocated to each task, and that any … recovery process. Booking jobs onto, and administering jobs within, our workflow management software. Ensuring that processes and procedures are always followed. Ensuring that agreed service levels are met for our customers/clients. Communicating with various stakeholders (Customers, Clients, Recovery Technicians etc.). - General Admin and housekeeping in working … environment. Other duties as required to support the aims of the business. Candidate Requirements: Able to remain calm under pressure. A Team Player. Good customer service/communication skills. Able to work in a disciplined manner. - Willing and able to learn new information. Computer literate and good competency more »

an established and client-centered IT reseller. Commutable locations Burntwood, Tamworth, Brownhills, Rugeley Job Specification: IT Administrator You will be responsible for configuration of customer equipment, including RAM installation, Microsoft Intune enrolment and logging activity records. Internal IT Administration and maintenance, including basic firewall maintenance and general software configuration. … vendor training and certification management to be able to provide support in these fields. Pre-sales support including product research and helping to resolve customer queries. Requirements: IT Administrator Experience within working in an IT related role Strong customer service skills to be able to resolve customer more »