176 to 200 of 231 Customer Service Jobs in the Midlands

role is ideal for a proactive problem-solver with deep technical expertise in IT infrastructure, who thrives in a fast-paced MSP environment and is dedicated to delivering exceptional customer service. As the 3rd Line Support Engineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced troubleshooting and … root cause analysis for hardware, software, server, and network related issues. Act as a senior point of contact within the service desk, offering mentoring and technical guidance to junior engineers and apprentices. Maintain clear and detailed technical documentation and contribute to the knowledge base. Liaise with clients to provide updates and explanations regarding ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure all work adheres to internal SLAs and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and ensuring timely resolution of issues. The 3rd Line Support Engineer will be able to demonstrate the following skills and attributes: Proven experience in a More ❯

full accordance with fire safety regulations, including fire stopping for internal cabling. Work from Plans: Read, interpret, and execute building surveys and plans to deliver precise installations, ensuring excellent customer satisfaction at every stage. Advanced Fibre Techniques: Install Blown Fibre Tubing (BFT), blow fibre, test rod and rope underground cable routes, and perform splicing and testing of optical fibres … Group Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 40 years' experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional … through to installation, final commissioning and maintenance of networks, Kelly Group deliver a 'one stop solution' to meet the needs of our clients and delight their customers. As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce More ❯

full accordance with fire safety regulations, including fire stopping for internal cabling. Work from Plans: Read, interpret, and execute building surveys and plans to deliver precise installations, ensuring excellent customer satisfaction at every stage. Advanced Fibre Techniques: Install Blown Fibre Tubing (BFT), blow fibre, test rod and rope underground cable routes, and perform splicing and testing of optical fibres … Group Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 40 years' experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional … through to installation, final commissioning and maintenance of networks, Kelly Group deliver a 'one stop solution' to meet the needs of our clients and delight their customers. As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce More ❯

full accordance with fire safety regulations, including fire stopping for internal cabling. Work from Plans: Read, interpret, and execute building surveys and plans to deliver precise installations, ensuring excellent customer satisfaction at every stage. Advanced Fibre Techniques: Install Blown Fibre Tubing (BFT), blow fibre, test rod and rope underground cable routes, and perform splicing and testing of optical fibres … Group Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 40 years' experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional … through to installation, final commissioning and maintenance of networks, Kelly Group deliver a 'one stop solution' to meet the needs of our clients and delight their customers. As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce More ❯

We're looking for a junior to mid level Dynamics 365 CE Developer to join a collaborative team working on the design, development, and support of D365 Customer Engagement solutions. My client is an end user, and the role can be mainly remote based with two days in the office a month. Key Responsibilities: Design, build, and maintain D365CE … support and perform software upgrades Ensure code quality through peer reviews and adherence to security standards Requirements: Minimum 18 months' hands-on experience with Dynamics 365 CE (Sales/Customer Service) Strong knowledge of SQL and SSIS (or other integration tools like KingswaySoft) Experience with C#/.NET, JavaScript, and debugging plug-ins/workflows Familiarity with Agile More ❯

Control (QC) functions at our site. This pivotal role will involve the planning and coordination of activities to meet product release schedules, ensuring the highest standards of product quality, customer service, and safety compliance are achieved. You will manage a team, set operational targets, and ensure that site Key Performance Indicators (KPIs) are consistently met. Key Responsibilities of … into the site's Quality Management System (QMS). Champion key quality systems on-site, including Change Control, Validation, and Cleaning Validation processes. Lead and participate in regulatory and customer audits. Provide expert guidance and support on Quality and cGMP issues to cross-functional departments. Investigate and resolve incidents, Out of Specification (OOS) and Out of Tolerance (OOT) results More ❯

I am looking for a junior to mid level Dynamics 365 CE Developer to join a collaborative team working on the design, development, and support of D365 Customer Engagement solutions. My client is an end user, and the role can be mainly remote based with two days in the office a month (Warwickshire). **Please note that in addition … support and perform software upgrades Ensure code quality through peer reviews and adherence to security standards Requirements: Minimum 18 months' hands-on experience with Dynamics 365 CE (Sales/Customer Service) Strong knowledge of SQL and SSIS (or other integration tools like KingswaySoft) Experience with C#/.NET, JavaScript, and debugging plug-ins/workflows Familiarity with Agile More ❯

I am looking for a junior to mid level Dynamics 365 CE Developer to join a collaborative team working on the design, development, and support of D365 Customer Engagement solutions. My client is an end user, and the role can be mainly remote based with two days in the office a month (Warwickshire). **Please note that in addition … support and perform software upgrades Ensure code quality through peer reviews and adherence to security standards Requirements: Minimum 18 months' hands-on experience with Dynamics 365 CE (Sales/Customer Service Strong knowledge of SQL and SSIS (or other integration tools like KingswaySoft) Experience with C#/.NET, JavaScript, and debugging plug-ins/workflows Familiarity with Agile More ❯

specialist sectors. This is a strategic field sales position, ideally suited to someone with a strong understanding of electronic manufacturing or component distribution who is ready to lead on customer acquisition, technical engagement, and long-cycle commercial growth. Key Responsibilities Secure new OEM customers across high-growth verticals such as medical, industrial, automation, navigation, and specialist electronics Expand revenue … Why This Role? Join a resilient, future-facing EMS business with UK and European manufacturing capability Work with forward-thinking, technical colleagues who will support you in delivering outstanding customer service Benefit from a field-based commercial culture that values autonomy, credibility, and proactive effort Combine the best of new business challenge with the stability of selected house More ❯

well renowned manufacturer of office technology. Essential Skills - Good working knowledge of Windows operating systems such as Server 2019, Windows 10 and 11 Comfortably driving distances and providing exceptional customer service Installing and managing print drivers Open to training on installation devices A minimum of 2 years' experience working in IT Field/Helpdesk roles. KEY WORDS - IT More ❯

answering any queries and delivering training to staff as required. There will also be an expectation to cover any support required in other areas of the business including Finance, Customer Service, Purchasing & Quality. In order to succeed in this role, you will have strong exposure to D365 F&O in a support capacity as any development work will More ❯

key responsibilities will include: Support the setup of a new Master Data team in the UK, in collaboration with the global team. Lead data cleansing and standardisation efforts across customer, supply chain, and operations data. Assess current data structures and identify opportunities for process improvement. Design and document master data management processes for ongoing use. Partner with Customer Service, Supply Chain, and Operations teams to align business needs with data accuracy. YOUR SKILLS AND EXPERIENCE: The successful Master Data Lead will have: Strong background in Master Data Management (MDM), ideally within large or international organisations. Proven experience in data cleansing, data quality improvement, and process creation. Excellent understanding of both business and data operations - more business More ❯

UK's largest adaptation installation companies who supply and fit a wide range of vehicle adaptations for people with disabilities or reduced mobility. We pride ourselves in providing excellent customer service and satisfaction. We are a family run business with national coverage which is expanding rapidly so now is a very exciting time to join us. We have … an opportunity for an Mobile Installation Engineer/Technician (Automotive adaptations) to join our team, installing and servicing products for our customers. We are looking for an enthusiastic customer focused candidate, with a professional approach, who is conscientious and produces high quality of work. No two days are the same at AIC and the job is very rewarding, we … place for the right candidate. This includes a qualification to work on Electric Vehicles, Welding and fabrication works. Reporting to the Workshop Manager, you will: Provide a professional Installation Service for all our products. Deal with customers in a friendly, helpful and professional manner. Work to a weekly and daily schedule of work. Install products to a high standard More ❯

on top of your salary! Location : Central Birmingham - Hybrid working after a successful training period Job Type : Full-time, permanent An exciting opportunity has arisen for a customer-centric candidate who is fluent in German to join a prestigious client known for their strong reputation within the technology sector. The primary purpose of this position is to manage client … and delivery expectations. Processing requests for specification sheets. Attending sales meetings and training sessions. Required Skills & Qualifications: Fluent in English and German, both speaking and writing. Previous telephone-based customer service or sales experience is highly desirable. Confidence with telephone and email correspondence. Ideally from a technical or security background. IT competent. Ability to create sales strategies and … with 5% match contributions. Paid time off for our Volunteering scheme. Employee Discounts Portal. Access to a 24/7 Employee Assistance Programme. Enhanced Maternity/Paternity Leave. Long Service Awards and value-based awards. Regular appraisals and development plan. Continuous online and instructor-led training & development. Opportunities to grow your career with us. To apply for this German More ❯

Holidays, Holidays including Christmas Multi Skilled Fire and Security Engineers required. To apply for this opportunity you must have or hold the following: • Fire alarm experience • Intruder Experience • Excellent customer service skills • CCTV IP Knowledge (Samsung and Dedicated Mics) • Access Control • Fault Finding experience • Ability to work by yourself and within a team • Full UK Driving license This … installation of fire systems, intruder, CCTV, and access control. Due to planned growth within the installation department. We are now actively looking to recruit an experienced Fire and Security Service Engineers covering Birmingham and surrounding areas. Benefits Include: • Company Vehicle • Fuel Card • Overtime Available • Mobile Phone • Call out Allowances • Generous Annual Leave, including Bank Holidays and Christmas If you More ❯

with one of the fastest-growing names in global logistics? Our client is a powerhouse in international freight forwarding - a dynamic, multi-national business with an exceptional reputation for service excellence, innovation, and employee development. They are now seeking a highly driven Business Development Manager (BDM) with proven expertise across Air Freight, Sea Freight, and/or EU Road … winning and developing Air Freight, Sea Freight, and EU Road Freight business Previous experience in mentoring or managing a sales team is a bonus A genuine passion for logistics, customer service, and business growth A self-starter with energy, resilience, and entrepreneurial flair National Business Development Manager - Multi Modal Freight Forwarder - Responsibilities Drive new business across Air, Sea More ❯

launch of SDS Plus, a ground-breaking SaaS solution. With a turnover of c.£40m and a head office in Tamworth, Crown SDS has earned an enviable reputation for customer service excellence and software innovation click apply for full job details More ❯

Master Data Management function. Conduct initial data cleansing to address scattered and inconsistent data. Build and document business and master data processes across key areas. Collaborate with stakeholders across Customer Service, Supply Chain, and Operations. Within 3-6 months, establish and implement master data handling processes, initiate data cleansing, and transition activities to the permanent team. Required Skills More ❯

sought from the Kitchen Designer: Strong design and sales background within the independent kitchen marketplace Able to work to deadlines and targets A natural flair for design, presentation and customer service Good IT skills and CAD literate (they use Compusoft Winner and EQ) Full driving licence essential On offer is a basic salary of between £28k and £34k More ❯

under instruction and supervision Ensure all items received are recorded accurately and comply with current procedures Maintain full audit trails throughout all operational processes Achieve deliverables in line with customer service level agreements Adhere to all Company Health and Safety policies and procedures Assist relevant teams with stock control and inventory management Maintain a friendly, professional, and proactive More ❯

Technician- who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers click apply for full job details More ❯

+ Car Allowance + Excellent Benefits We are a well-established engineering-focused technology provider with a strong reputation for delivering high-quality network solutions and excellent customer service. For over 30 years, we have been helping organisations design, implement and support enterprise networking solutions, covering LAN, WAN, Wi-Fi, Collaboration and Security. As part of our continued growth More ❯

The role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Responsibilities Actively pursue relationships with the existing customer base Plan and execute direct marketing and sales activities to achieve and develop sales of services within the customer base Provide timely and accurate response to customers’ required … customers. What you’ll need to be successful Administration and Management: knowledge of business and management principles involved in strategic planning, resource allocation and coordination of people and resources. Customer and Personal Service: knowledge of principles and processes for providing quality customer services. This includes customer needs assessment, meeting quality standards for services and evaluation of … customer satisfaction. Sales and Marketing: knowledge of principles and methods for showing, promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques and sales systems. Ideal experience Experience in a complex sales and account management capacity Experience in the IT and Managed Services industry Bachelor's degree preferred More ❯

industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the Second Line Applications Support Analyst (Trainee) At Hayley Dexis, our IT department is where problem-solving meets teamwork (and the occasional biscuit-fuelled debate). We … Applications Support Analyst who’s ready to step up from first line into the world of second line application support. This is your chance to build on your initial service desk experience and take on more complex challenges, working with our ERP system and business-critical applications that keep our company running. Your role will focus on, taking ownership … ll already have a solid grounding in IT support and be ready to level up. Specifically, we’d love you to bring: Initial experience in a first line/service desk role. We’re looking for someone who’s not just clicked around in Word and Excel, but who knows the tricks, shortcuts, and maybe even a few secrets More ❯

Client This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS industry. The company is known for its innovative solutions and commitment to providing excellent customer service. Job Description Manage the end-to-end customer renewal process efficiently and effectively. Build and maintain strong relationships with existing clients to ensure satisfaction and retention. Prepare … and present renewal proposals to clients, addressing any queries or concerns. Collaborate with the sales and support teams to optimise customer experiences. Identify opportunities for upselling or cross-selling additional products or services. Maintain accurate records of all renewal activities in the company's CRM system. Analyse customer feedback to improve service offerings and processes. Stay updated … on industry trends to provide informed advice to clients. The Successful Applicant A successful Customer Success Manager should have: Proven experience in account management, preferably within the SaaS space with a special interest in Utilities, Financial or Services. Strong interpersonal skills and the ability to build long-term client relationships. Proficiency in using CRM systems and other relevant software More ❯