226 to 250 of 390 Customer Service Jobs in the Midlands

Benefits Job Type: Permanent, Full-Time About the Role Our client is an established technology and IT services organisation supporting a large and varied customer base across public sector, healthcare and education environments. They are looking for an experienced 2nd Line Support Engineer to join their IT Services team … work across 100+ sites and support thousands of users , taking ownership of complex technical issues while helping to maintain a high-quality, customer-focused IT service. What You'll Do: Provide 1st and 2nd line technical support via telephone and remote support tools Resolve incidents, problems and changes within ...

support requests Troubleshooting software, hardware and connectivity issues Supporting the resolution of 1st and 2nd line technical issues Meeting key performance targets and service standards Contributing to process and technical improvements Work closely with colleagues to deliver excellent customer service What we’re looking ...

provide first-line IT support to users across the organisation, while developing the technical knowledge, customer service skills, and practical experience required for a career in IT support. Role The role will support the IT Helpdesk team with hardware, software, user access, equipment preparation, asset administration, and routine … service desk activities. The apprentice will work under the guidance of experienced IT colleagues, escalating more complex issues where required and gaining exposure to IT infrastructure, security systems, business applications, and project work. Key Responsibilities Log, update, and assist with resolving IT Service desk tickets within the ticketing ...

Support Engineer Location: Northampton Job Type : Full-time, Permanent We are looking for an experienced 2nd Line Support Engineer to join a growing Managed Service Provider (MSP) . You will provide 2nd line technical support, troubleshoot IT and network issues, and support Microsoft, cloud and telephony systems. Key Responsibilities … Windows and troubleshooting skills. Experience with Active Directory, Microsoft 365 and networking. Azure, Entra ID, Intune and VoIP experience is desirable. Good communication and customer service skills. Relevant IT certifications are an advantage. Benefits Competitive salary. Flexible Working Arrangements 22 days holiday + birthday, increasing to 25 days. ...

both public and private sectors. Our team delivers bespoke, flexible, and efficient services through a process-orientated delivery structure. We pride ourselves on strong customer relationships evidenced by the high proportion of referrals and repeat business. Why work with us... We are a Living Wage Foundation accredited employer, committed … team! What we need... Due to a period of sustained growth, we are looking to recruit a Change and Release Manager to join our Service Management Team. Based in the company’s Birmingham office, the Change and Release Manager will join an experienced team working within an ITIL framework ...

summary An exciting opportunity has arisen to join the Audiology Department in the role of Audiology Administrator You will provide an efficient and confidential service, ensuring the professional image of the Service is maintained at all times. The role will encompass dealing with patients, clinical and non-clinical … telephone; subsequently you will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the service are met. As part of the team you will be registering patients onto the Trust computer systems where accuracy is essential. Working knowledge of all common ...

Company profile: A leading manufacturer of consumer packaging, encompassing both cartons and flexibles are looking to recruit a Service Technician with an electrical bias. Title: Service Engineer- Electrical Bias Location: UK Role and Responsibilities: Responsible for the installation, service and maintenance of machinery in customer facilities. … incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer. Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls ...

Company profile: A leading manufacturer of consumer packaging, encompassing both cartons and flexibles are looking to recruit a Service Technician with an electrical bias. Title: Service Engineer - Electrical Bias Location: UK Role and Responsibilities: Responsible for the installation, service and maintenance of machinery in customer facilities. … incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer. Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls ...

varied and hands on role as a French Speaking Sales & Logistics Coordinator for a major manufacturer, based near Scunthorpe. Processing customer orders accurately from end to end - receipt, stock availability, invoicing. Responding to new customer enquiries and building strong relationships with existing customers. Coordinate with carriers and freight … purchase orders, delivery notes, invoices and any other necessary paperwork. Facilitating tracking of packages. Processing shipping paperwork, freight reviews, audits and damaged goods. Maintaining customer files on SAP and related software. Keep up to date product information files and customer pricing information. Answering general office emails and calls ...

role is based 5x per on-site in Northampton The Support Technician provides first-line technical support for equipment and software, delivering high-quality customer service via phone, email, and remote access. The role involves troubleshooting hardware and software issues, managing technical cases through the CRM system, coordinating … when required. Diagnose issues across all supported equipment and software, ensuring all troubleshooting options are explored. Raise and manage technical cases in the CRM (Customer Relationship Management) system. Create customer quotations in CRM and email quotes and quotation reports to end customers. Handle software-related queries and determine ...

Answering incoming calls, emails, tickets and web chats from clients regarding IT issues. Incident Logging: Accurately logging details of faults and requests into our Service Management tool. Troubleshooting: Diagnosing and resolving basic technical issues such as: Password resets and account unlock. Software installation and Microsoft Office/365 queries. … Basic hardware faults (Laptops, Printers, Peripherals). Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams. Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction. Learning: Dedicating 20% of your ...

warehouse management systems, ensuring maximum system performance, minimal disruption, and seamless warehouse operations. This role plays a vital part in supporting operational teams, maintaining service levels, and driving continuous improvement within a fast-paced distribution environment. Responsibilities Monitor and manage KNAPP and Manhattan warehouse management systems to ensure optimal … guidance. Coordinate with IT, engineering, and technical teams to resolve equipment and system-related issues. Manage workflow releases and outbound operational priorities to maintain customer service levels. Support weekly warehouse planning activities, including pick strategy and slotting optimisation. Ensure compliance with health and safety standards, GDP requirements, company ...

medic, nurses, administrators and other team members.The post holder will be responsible for taking initial calls from doctors and nurses within the region. Customer service skill, IT skills and an ability to 'think ahead' is essential when taking calls, as is the ability to transfer information onto … database efficiently.General office administration skills, assisting with preparation of all documentation and communication needs to meet service requirements. All training will be given once in post. The post holder will be required to work shifts to cover the 24/7 service, including 12 hour days shifts ...

platform. As a key platform to managing students internally, the role plays a major part in enabling teams to deliver the highest level of customer service and student experience possible. Key Responsibilities Deliver ongoing Salesforce enhancements Salesforce administration and support Identify and implement Salesforce workflow improvements Ensure data … least 4-6 years of experience in CRM domain and 3+ years of experience in Salesforce implementations with sound knowledge on Salesforce Sales cloud, Service and community Cloud. Fluent in Apex Code such as triggers, classes, test methods; Lightning Web Components (LWC), Aura components, Visualforce, SOQL,SOSL and other ...

activities, and delivery. You will also contribute to a wide range of PMO-led initiatives spanning functions such as IT, operations, supply chain, logistics, customer service, finance, HR, sales, and business transformation. Travel will also be required. As a Project Manager, you will need to have/ ...

sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role We currently ...

experienced Account Manager to join its successful team. Delivering innovative technology services to businesses across the UK, the company is known for exceptional customer service and tailored solutions that improve efficiency, strengthen security and maximise IT investment. Its portfolio includes managed IT support, cloud services, cybersecurity, networking, hardware … Account Manager, you will take ownership of an established portfolio of clients. You will build trusted relationships, identify opportunities for growth and ensure every customer receives an outstanding level of service. The Role Your responsibilities will include: Managing and developing an existing portfolio of business accounts. Building strong relationships ...

looking for an Ecommerce Account Executive to join a growing team within a busy ecommerce and fulfilment environment. This is a varied role combining customer contact, account support and internal coordination. You'll be a key point of contact for day-to-day queries, making sure requests are picked … communicated clearly and followed through with the right teams. It's ideal for someone who enjoys building good customer relationships but also likes being behind the scenes, getting things organised and making sure everything runs smoothly. The role of Ecommerce Account Executive will involve: Managing day-to-day customer ...

Help manage meeting room bookings and maintain booking records Prepare and send invoices and assist with general office administration Use computer systems to update customer information and records Prepare meeting rooms ready for customer use Set up tables, chairs and equipment for meetings and events Prepare and serve … Support the delivery of events and activities within the building Check meeting rooms after use and return them to the required standard Help keep customer areas clean, tidy and welcoming Carry out filing, scanning, printing and document preparation tasks Work alongside experienced colleagues and learn how a busy venue ...

supporting colleagues across multiple locations, solving day-to-day technical issues, maintaining core IT systems and helping create a more responsive, reliable service for the business. If you enjoy variety, taking ownership of problems and making life easier for end users, you'll find plenty to get involved in. … support, providing first and second line support across a broad range of technologies and users. Your work will include: Resolving IT incidents and service requests from end users. Installing, configuring and supporting Windows devices, Microsoft 365 and business applications. Supporting Active Directory administration. Maintaining desktops, laptops, mobile devices ...

monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact to resolution. … calls in the relevant Call Logging system Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer Escalate incidents when required to 3rd parties, external resources, or others Investigate, diagnose and troubleshoot a wide variety of problems with network ...

This is an exciting opportunity to play a pivotal role in safeguarding sensitive information, personnel, systems, and assets while ensuring compliance with government, military, customer, and contractual security requirements. Reporting to the Business Process & Governance Director and working closely with the UK&I Chief Information Security Officer (CISO … Level Budget Holders (TLBs), and other government security stakeholders. Support the implementation and ongoing management of Security Aspects Letters (SALs) and customer-specific security requirements. Prepare the business for audits, inspections, accreditations, and assurance reviews. Coordinate personnel security processes, including vetting activities, onboarding, and offboarding requirements. Develop and deliver ...

users, resolving hardware, software and connectivity issues quickly to ensure continuous business operations. Log, track and manage all incoming technical issues using the IT service-management system, escalating complex problems when necessary. Set up, configure and maintain vital workplace hardware including laptops, desktops, tablets, printers and scanners. Manage … other related equipment. Proven ability to diagnose basic technical issues and a structured approach to problem-solving in a fast-paced environment. Strong customer service skills with the unique ability to explain technical concepts clearly to non-technical staff. Able to work independently, manage competing priorities and recognise ...

expertise across a range of fire and security systems, including Access Control, Intruder Alarms, CCTV, Fire Alarms, and Networking. The successful candidate will be customer-focused, self-motivated, and committed to delivering high-quality service. Ongoing training and development will be provided to support your professional growth. Key Responsibilities … achieved before leaving site by delivering a high standard of service. Accurately complete all required documentation, including timesheets, and job reports, using the Companys service management system. Deliver an outstanding level of customer service at all times Adhere to all relevant health and safety procedures and best ...

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!We’re not about selling products - we want to solve … give customers greater transparency, flexibility, and control over their money.Personal Loans provides simple, transparent borrowing, while Financial Health focuses on sustainable growth and better customer outcomes.As part of the team, you’ll develop and optimise unsecured credit risk and pricing strategies, partnering closely with Product, Engineering, and Data ...